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GEORGE WILLIAM JOHNSON
PERSONAL STATEMENT:An optimistic, analytical mindset helps me apply abilities and skills to achieve the highest levels of productivity. Expertly adaptable, thriving under pressure with an unquenchable passion for efficiency and achievement. I love to coach, empower and develop my team to ensure maximum engagement, confidence and job satisfaction. I have a practical, hands-on approach to challenges always tackling them in a logical and dynamic way.
Relentless perfectionist with an acute eye for detail. Passion for process improvement and efficiency gains. Skilled communicator with a focused engaging style. Enthusiastic professional manner. Utilises technology and available tools to their maximum potential. Experienced negotiator, with direct and indirect delivery.
Skills: Technology - Excel, Powerpoint, Windows and Android OS, Cloud services. Leadership - Action planning, 1-2-1's, PDP's, team leader mindset. Transport - Full clean driving license, enjoy being on the road.
EMPLOYMENT HISTORY:Mydentist, Aberystwyth SY23 2JN: NOV 15 - Present.Role: Practice Manager.Responsibilities & Achievements:
Delivering a £1.2M NHS contract within the largest dental practice in Mid-Wales. Recruited the 'right team' to bring about the change needed. Praised for revolutionising practice morale and creating an engaged atmosphere. Improved process for conducting clinician 1-2-1's with practice managers.
EE, Aberystwyth SY23 1DE (new store): JUN 14 - NOV 15.Role: Store Manager.Responsibilities & Achievements:
Developed a new team within a new store to exceed performance and service targets. Topped regional KPI league for accessory and insurance sales. Maintaining high levels of NPS for the store with all the team above target. Developed coaching material used at regional level for improving mystery shop
performance.
Phones 4 U, Aberystwyth SY23 1DE (new store): AUG 11 - JUN 14.Role: Store Manager.Responsibilities & Achievements:
Managing an award winning, achieving sales and customer service team. Developed a new banking process in store that was adopted by the whole estate. My team performed at or above 90% in mystery shop scenarios since opening (Sep-12). Consistently passed measures on compliant trading and operations for over 12 months.
: 07857 857946 : [email protected]
GEORGE WILLIAM JOHNSON
Sports Direct.com, Aberystwyth SY23 2LJ: MAR 09 - AUG 11.
Role: Store Manager.Responsibilities & Achievements:
Staff training, recruitment and development covering high quality service and product knowledge, representative of the brand.
Sustained reduction in overall stock loss across the store from 1.3% to 0.25% pa. Successfully developed a team member to store supervisor level. Increased till-point add on sales by 56% pa.
Alexanders Estate Agents, Aberystwyth SY23 1NY: JAN 08 - JAN 09.
Role: Full-time Sales Negotiator.Responsibilities & Achievements:
Piloted a successful advertising campaign using printed media and VDU systems. Helped project manage a launch event for a large property development scheme. Developed new mail shot and Bluetooth mobile adverts to highlight weekly property
promotions and services. Streamlined company database greatly increasing productivity and reducing PNL.
The Carphone Warehouse, Aberystwyth SY23 1DE: AUG 06 - JAN 08.
Role: Full-time Sales Consultant.Responsibilities & Achievements:
Maintaining excellent service, building rapport for lasting loyalty and future retention. Maximised conversion and profitability through extensive product knowledge using
targeted cross and up selling. I received recognition for improving store KPI’s and achieving high scores for customer
service ‘mystery shopper’ scenarios. I was in the areas top ten sales consultants on numerous occasions.
Halfords Superstore, Aberystwyth SY23 3LT: MAY 04 - JUL 06.
Role: Full-time Key Holder & Department Supervisor.Responsibilities:
Fitting and maintenance of electrical, motoring and leisure equipment. Placing orders and sales of finance packages for higher value products. Department staffing levels and training. Ensuring high standards for safety, presentation and sales.
EDUCATION:Penglais Sixth-form, Aberystwyth, Ceredigion: SEP 02 -JUL 04.Qualifications – A-levels:Geography - A. Psychology - B. Biology - D. ICT Key Skills - Level 2.
John Hanson Secondary School, Andover, Hampshire: SEP 97 - JUL 02.
: 07857 857946 : [email protected]
GEORGE WILLIAM JOHNSONQualifications – GCSE’s:English - B. Humanities - B. D&T Electronics - B. Geography - B. Science (Double Award) - C,C. Math’s - C.
References available upon request.
: 07857 857946 : [email protected]
