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Home Guides :: Worldox GX3 Troubleshooting

1. Opening Worldox1.1. WDREGSET - File Registration Required Prompt each time Worldox is opened1.2. The Activation Key is Invalid Errors when launching Worldox1.3. You can Safely Ignore this Message dialog every time Worldox is opened1.4. Why you shouldn't pin Worldox to your Task Bar1.5. Worldox Prompts for User Code1.6. Worldox GX3 Offline Errors1.7. WDMIRROR - Copy Error messages after updates have been applied

2. Integration with Adobe2.1. Supported Versions2.2. Selecting File -> Save in Adobe Reader does not pop Worldox2.3. Selecting the Worldox Save button does not pop Worldox or brings up a small Worldox boxbut not the profile card2.4. Save To Worldox button doesn't appear when viewing PDFs in a web browser2.5. Worldox Integration will not be enabled message when viewing a PDF in a browser window2.6. Adobe PDF - Printing on 64 bit operating systems does not pop Worldox2.7. Anti-Virus is Blocking Worldox Plug-ins

3. Integration with Advent Axys3.1. Integration does not work under Windows Vista or higher

4. Integration with Excel4.1. Save or Save As is Not Popping Worldox4.2. @wdexclb.xla could not be found - error message when saving in Excel 2000 or Excel 20034.3. Temporarily Disabling Integration

5. Integration with Internet Explorer5.1. Internet Explorer 7 (or above) - Integration does not work

6. Integration with Junxure6.1. Junxure - Next Action Integration6.2. Integration works sometimes but not always

7. Integration with Outlook7.1. Outlook - Copy and Move to Worldox buttons missing7.2. Outlook - MAPI_E_FAILURE when sending files7.3. Outlook - MAPI_E_Failure when using the Compressed Zip File button to attach files toemails7.4. Outlook - Sent Email Integration pops for Internal Users

8. Integration with Word8.1. Save or Save As not Popping Worldox8.2. Insert Picture not popping Worldox8.3. Visual Basic Runtime Error - File not found wdwrdm32.dll or wdapi32.dll when saving8.4. Temporarily Disabling Integration

9. Integration with Other Applications 2012 Trumpet, Inc., All Rights Reserved

Guides :: Worldox GX3 Troubleshooting http://support.trumpetinc.com/index.php?pg=kb.book&id=31

1 of 2 11/27/2013 12:48 PM

9.1. Integrate Worldox with Other Applications9.2. Integration works sometimes but not always

10. Searching for Documents10.1. A search database is temporarily unavailable, or The Following Databases are TemporarilyOff-line message10.2. Searches containing dashes do not work10.3. Documents saved by a user are available to only that user10.4. Search Warning dialog (or all documents returned) when clicking New Search10.5. Searching for Orphaned files in Worldox10.6. Unable to find documents that were just saved, The system cannot find the file specified.(Error #2)

11. Saving Documents11.1. Red X on top on the icon next to each cabinet11.2. Save As Version not available when dragging a file to workzone11.3. No Files Qualified error when dropping to Workzone11.4. Worldox performs a Save As operation when you select the Save button

12. Code Look Up Tables12.1. Adding Account Codes in Worldox adds them to all clients12.2. Advisor/Client was deleted their Clients/Accounts are not available

13. Editing Profiles13.1. Edit>Profile results in "Target Path is Invalid" Error

14. Favorites14.1. Edit Home Location14.2. Files are displaying in Worldox when I didn't save them in Worldox

15. Find Templates / Search Templates15.1. NOT Operator is no longer allowed in the DOC ID Field

16. Previewing File Errors16.1. WORLDOX - Internal Error when previewing files (and full text search not working at all)

17. Deleting Files17.1. Unable to delete files - The file is currently READ-ONLY

18. Indexer Error Messages18.1. Worldox Indexer is holding locks on network file WDFLSMS.DLL18.2. Worldox GX3 Copy Error on the indexer18.3. ISYS532.DLL - Internal Error: HwIndex-704/39833/3892/207/1XL Index File CorruptionDetected18.4. Microsoft Office Outlook - No profiles have been created message

19. Worldox GX3 Cloud19.1. Installation Errors - Computer requires Network Level Authentication which yourcomputer does not support

Guides :: Worldox GX3 Troubleshooting: Printer Friendly Version

2012 Trumpet, Inc., All Rights Reserved

Guides :: Worldox GX3 Troubleshooting http://support.trumpetinc.com/index.php?pg=kb.book&id=31

2 of 2 11/27/2013 12:48 PM