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© 2011 IBM Corporation
GTS – Global Technology Servicesraňajky s IBM pre obchodných partnerov
Filip Uram, ITS Channel Sales ManagerMay 3rd 2011
© 2011 IBM Corporation2
Agenda
GTS štruktúra
ITS portfolio
Cloud computing
© 2011 IBM Corporation3
GTS štruktúra
Maintenance Technical Support
Integrated Technology Services
Strategic Outsourcing
60 x delivery HC (PM, Architects, Specialists) + GDC
10 x sales
© 2011 IBM Corporation4
GTS People
Management:Pavol Rybar st. – acting GTS manager, MTS manager
Pavol Laurinec – ITS Sales Leader
Tomáš Mesároš – ITS Delivery Manager
Sales:Peter Maďar, Martina Trajlínková, Tomáš Milko – MTS sales
Filip Uram – ITS sales - channel
Matej Zaťko – ITS sales – public
Michal Holenia – ITS sales – networking
Pavol Rybár ml. – ITS sales telco&utility
© 2011 IBM Corporation5
Maintenance Technical Support
HW maintenance
HW servis s definovaným SLA na odstránenie poruchy 4-48h fixtime
Zmluva alebo ServicePac
BP discount 17%
SW maintenance
© 2011 IBM Corporation6
Integrated Technology Services
Data Center Services
Middleware – BPM, Websphere
Server - implementation, virtualisation, Enterprise Cloud
Storage&Data – implementation, backup, archiving, DMS
Site&Facility – data center design, energy efficiency
© 2011 IBM Corporation7
Integrated Technology Services
Enterprise Services
BCRS – business continuity resiliency
Security - penetration testing, managed security services, PCI assessments, governance,
Integrated Communication Services - voice, networking (Cisco, Juniper)
© 2011 IBM Corporation8
Integrated Technology Services
Workplace Services
Enduser support
Virtual Desktop
Smart Business Desktop on IBM Cloud
© 2011 IBM Corporation9
0%
10%
20%
30%
40%
50%
60%
2011 2012 2013 2014
CEE Publ ic IT Cloud Growth CEE IT Spend Growth
Source: Cloud Revenue - Worldwide and Regional Public IT Cloud Services 2010-2014 Forecast, IDC 2010Source: IT Spend – Black Book 2010 V3, IDC 2010Note: CEE includes Central and Eastern Europe, Russia, excludes Turkey
“Revenue is ramping very quickly — don't be fooled by today's modest early markets scale,” IDC 20103-5x faster growth for public IT cloud
The market for public IT cloud services will grow three to five times faster than the total IT market in CEE
© 2011 IBM Corporation1010
Cloud computing is a new consumption and delivery model inspired by consumer Internet services. Cloud computing exhibits the following 5 key characteristics:
• On-demand self-service • Ubiquitous network access• Location independent resource pooling• Rapid elasticity• Pay per use
While the technology is not new, the end user focus of self-service, self-management leveraging these technologies is new.
Virtualization ServiceAutomation
& SOA
UsageTracking Web 2.0
End User Focused
Is cloud computing really new? Yes, and no.
EXAMPLE: ASUS at CES 2011 -
Introducing the Eee Pad Lineup
© 2011 IBM Corporation11
What is different about cloud computing?
With cloud computingWithout cloud computing
Virtualized resources Automated service
management Standardized services
Location independent Rapid scalability Self-service
Software Hardware
Storage Networking
Software Hardware Storage Networking
Software Hardware Storage Networking
Note: Elements of cloud computing taken from NIST, Gartner, Forrester and IDC cloud computing definitions
© 2011 IBM Corporation12
Design a cloud computing deployment as part of the existing IT optimization strategy and roadmap
Consolidate
Virtualize
Standardizeand automate
Reduce infrastructure complexity Reduce staffing
requirements Manage fewer things
better Lower operational costs
Remove physical resource boundaries Increase hardware
utilization Reduce hardware
costs Simplify deployments
Standardize services Reduce deployment
cycles Enable scalability Flexible delivery
© 2011 IBM Corporation13
Workloads may be at different levels of readiness for cloud
© 2011 IBM Corporation14
There is a spectrum of deployment options for cloud computing
Private Public
Hybrid
IT capabilities are provided “as a service,” over an intranet, within the enterprise and behind the firewall
Internal and external service delivery methods are integrated
IT activities / functions are provided “as a service,” over
the Internet
Third-partyoperated
Third-party hosted and operated
Enterprise data center
Enterprise data center
Private cloud Hosted private cloud
Managed private cloud
Enterprise
Shared cloud services
A
Enterprise
B
Public cloud services
A
Users
B
• Free• Register• Credit Card• Click to contract
© 2011 IBM Corporation15
HanoiHanoiSilicon ValleySilicon Valley
DublinDublin
São PauloSão PauloJohannesburgJohannesburg
BangaloreBangalore
TokyoTokyoSeoulSeoul
SingaporeSingapore
BeijingEhningenEhningenRaleighRaleigh
KrakowKrakow
Analytics Collaboration Development and Test
Desktop Storage Business Services
Fit for purpose middleware platform
Common Compute Platform(Compute/ Network/ Storage)
Base Enterprise Platform
Blue Insight140,000 users
growing to 200,000
LotusLive85% of all web conferencing
Dev/TestTime to build a
dev/ test environment
from 1 week to 1 hour
Workplace Cloud
Estimated savings up to
30%
Network Storage Cloud
Up to 40% savings in
storage costs
Production Cloud
1,000 potential applications
identified
IBM Cloud LabsIBM Cloud Labs
Cloud Competence centerCloud Competence center
IBM is investing in cloud computing to meet internal and client needs
IBM CIO Cloud Implementations:
Cloud delivery centerCloud delivery center
2010 IBM Corporation16
InformationProtection Services
Managed SecurityServices
Managed Services
Additional IBM CloudServices for Partners
Targeted for 4Q10
Managed Backup Cloud (Category) Onsite Data ProtectioneMail Management Express
IBM X-Force Threat AnalysisHosted e-mail and Web securityIBM Vulnerability Management ServiceIBM Security Event and Log Management
Services
Tivoli LiveSmart Business Desktop on the
IBM Cloud
Smart Business Desktop on the IBM CloudSmart Business Expense ReportingSmart Business End User Services
Smart Business Development and Test – (Tier 1).Server Implementation/Migration Services for Cloud ComputingStorage & Data Implementation/Migration Services for Cloud Computing
Compute and Infrastructure Services
BPs can resell Cloud Services IBM offers partner-enabled cloud service offerings with 4 additional offerings under development.
Also Available:IBM LotusLive Online Collaboration & Social NetworkingIBM PaaS Solutions (ex: DB2 and WebSphere)
Other Services
2010 IBM Corporation17
You can have your server environment running in minutes on the IBM Cloud.
The self-service portal, designed for ease of use, guides you through setting up what you need and triggers the automated provisioning of your servers.
Step 1
Click and choose the service you need
Step 2 Step 3
Choose the hardware and usage configuration
Application provisioned and ready to run
2010 IBM Corporation18
Standard software images help provide a ready-to-use, stable base on which to build your own customized images.
Middleware and operating systems:
middleware
IBM Lotus®IBM WebSphere®IBM DB2®, Informix® and Cognos®IBM Tivoli®
32-bit and 64-bit Linux®
SUSE Linux Enterprise Server (SLES) 11
Red Hat Enterprise Linux (RHEL) 5.5
Microsoft ® Windows® ServerWindows Server 2003 and 2008
Development and test tools:
IBM Rational® software … requirements, collaboration, quality, build and assets
Aviarc and Servoy ... development tools
Add-on cloud management and integration tools:
CohesiveFT and Kaavo ... hybrid cloud connectivity and management
2010 IBM Corporation19
Nine 32- and 64-bit configuration options enable you to pick the virtual machine (VM) instance sizes that best fit your needs.
Virtual machine (VM)Options
32-bit configurations 64-bit configurations
Copper Bronze Silver Gold Copper Bronze Silver Gold Platinum
Virtual CPUswith 1.25 Gigahertz 1 1 2 4 2 2 4 8 16
Virtual Memory (Gigabytes) 2 2 4 4 4 4 8 16 16
Instance Storage (Gigabytes) 60 175 350 350 60 850 1024 1024 2048
Intel® architecture servers provisioned in minutes with Linux® (Red Hat or Novell SUSE) or Microsoft® Windows® Server (2003 or 2008) and your choice of middleware.
Provisioned in minutes, depending on instance storage size. Option to decrease instance storage to minimum required by chosen image to help reduce provisioning time.
Virtual machines (VMs) can be provisioned as standalone servers or in combinations to build sophisticated configurations, including load-balancing and resilient architectures.
Private images can be built on one virtual machine configuration and migrated to a configuration of a different size, within the limitations of the base IBM image.
Prices start under 10 cents per hour* for a virtual machine including operating system. Reserved capacity options provide pools of resources for immediate use at discounted rates.*US prices for 32-bit copper configuration with Windows Server or SUSE Enterprise Linux, current as of March 22 2011. Prices subject to change.
2010 IBM Corporation20
Our solution provides the option to reserve pools of resources and potentially reduce cost at the same time.
Package Pricing model Package description
Pay-as-you-goPer virtual machine
(VM) hour
No commitment for you to buy fixed amounts of resources
IBM will provide capacity as available
Pay-as-you-go with reserved
capacity
Monthly charge
plus discounted
per VM hour
Reserved capacity pool package – ability to freely provision and de-provision any combination of VMs within chosen pool size limits for a 6 or 12 month period
Pool consists of CPUs with matching memory and storage. Smallest pool has 64 base processors, 96 GB memory and 9.6 TB storage. Larger pools may be ordered in units of this small package.
Discounted VM per hour usage charge within pool
No commitment for you to buy fixed amounts of resources
Monthly reserved capacity package charge for 6 or 12 months proportional to pool size
© 2010 IBM Corporation21
Sample calculation:
38 instances
2x IBM x3850– 1 socket 4 core– 16GB RAM– SCSI disks– 24x7 support
Cost per server:– HW=$8300– VMware=$5700– Support=$2000/yr– Facilities=$2000/yr
Cost for 3 years:– (2 x ($14000 + $4000) x 3– ~ $108k
38 instances
Target server : Copper, Silver, Gold
38 instances - split– Copper: 8– Sliver: 21– Gold: 9 (for peak usage)
Cost per hour:– 8 x $0.133 = $1.00– 21 x $0.50 = $10.50– 9 x $1.00 = $9.00
Total cost of cloud cost case depend of several facts:
– Are the applications run only Mon-Fry 9am-5pm?– What´s the average usage of the environment?– If you combine these facts:
• Cost of cloud usage for 3 years = 38 x $0.133 x 8 x 260 x 3 = $31,5k
Buy a server: Use a server in the cloud:
© 2010 IBM Corporation22
Typically managed PCs have issues that virtualized PCs don’t
Area Traditional PC environment Virtualized environment
Manageability Unmanageable assets, compliance Simplified asset managementStandardized infrastructureSimplified user management
Operating costs Complex environment, support needs Simplified software distributionQuick, simple IMACLower help desk incidents
Productivity End user IT chores cause disruption Higher availability than PCReduced downtime for IT functionsAny time, anywhere access
Resource allocation Significant downtime, can’t share resources Share resources across usersClient by day, enterprise by night for virtual resources
Security High exposure to viruses, theft Reduced exposure to data loss/theftSimplified backupFewer virus entry points
Deployment issues Difficult or expensive upgrades, migrations Simplified migrations, upgrades free up IT resource for other priorities
© 2010 IBM Corporation23
Desktop Class Types and Pricing
Desktop VM Type Bronze Silver Gold
CPU (VMs/Core) 6+ 6+ 4
RAM 1 GB 1 GB 2 GBDisk (C: Drive) 7.5 GB 10 GB 15 GBPersistent VM No Yes YesAvailability 99.5% 99.5% 99.5%XenDesktop HDX Option Included IncludedSold in blocks of 50 50 30
Pricing Monthly List Price (per desktop) Minimum Blocks
Standard $ 36 $ 48 $ 60 3Customer Premise ($27k monthly base cost) $ 36 $ 48 $ 67 10Trial (3 months one time charge) $ 190 $ 260 $ 190 1
© 2010 IBM Corporation24
Desktop on the IBM Cloud - Pricing for Add-ons
List Pricing (per month)Component Increments per
CustomerStandard Single-Tenant Cust Prem
Additional disk per 100 GB $110 $110 $390
Backup/Recovery per 100 GB $90 $90 N/A
Remote access from Internet per customer $1775 $1775 N/A
Internet access (Outgoing) per 1 Mbps $280 $280 N/A
Server VMs – Small(2 core, 8 GB, 30 GB disk)
per server $1175 $1175 N/A
Server VMs – Medium(2 core, 16 GB, 30 GB disk)
per server $1385 $1385 N/A
SLA Upgrade (99.9% availability) per Tenant $1490 $1490 N/A
XenDesktop HDX Upgrade (Bronze) per 50 VMs $565 $565 $565
Wide Area Network Connectivity ** Custom TBD TBD TBD
** Connectivity is custom in the initial release, but pricing will be added in the near future.
© 2010 IBM Corporation25
Desktop on the IBM Cloud -- Contract Terms
Trials– Three (3) month term, renewable for an additional 3 months– No startup/one-time charge.– Boarding period of 30 days.– Bronze, Silver, or Gold VMs.– VPN required (in order to connect to customer Active Directory and data/applications)
Regular contract– Contract term is 36 months– No startup/one-time charge– Boarding period of 60 days. – Charges do not start until boarding is completed.
Contract changes– The number of virtual desktops in the contract can be reduced by 20% without penalty.– Additional virtual desktops can be added within 15 days.– Additions are coterminous with original contract, except within the last six months.
