Group Conflict Group Conflict ManagementManagement

2

L S

NASA MOON EXERCISE

BOX OF MATCHES

FOOD CONCENTRATE

50 FT OF NYLON ROPE

PARACHUTE SILK

PORTABLE HEATING UNIT

TWO .45 CALIBER PISTOLS

ONE CASE DEHYDRATED CANNED MILK

TWO 100 LB TANKS OF OXYGEN

STELLAR MAP (OF MOON’S CONSTELLATION)

LIFE RAFT

MAGNETIC COMPASS

5 GALLONS OF WATER

SIGNAL FLARES

FIRST-AID KIT WITH INJECTION NEEDLES

SOLAR-POWERED FM RECEIVER-TRANSMITTER

3

  • •

•

• •

High High AssertivenessAssertiveness

Concern for Concern for Self Self

Low Low

AssertivenessAssertiveness

Low CooperationLow Cooperation High CooperationHigh Cooperation

Concern for Concern for OthersOthers

 Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

CONFLICT MANAGEMENTCONFLICT MANAGEMENTTOOLTOOL

4

  • Competition

High High AssertivenessAssertiveness

Concern for Concern for Self Self

Low Low

AssertivenessAssertiveness

Low CooperationLow Cooperation High CooperationHigh Cooperation

Concern for Concern for OthersOthers

 Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

COMPETINGCOMPETING

5

  • Competition

• Accommodation

High High AssertivenessAssertiveness

Concern for Concern for Self Self

Low Low

AssertivenessAssertiveness

Low CooperationLow Cooperation High CooperationHigh Cooperation

Concern for Concern for OthersOthers

 Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

ACCOMODATINGACCOMODATING

6

  • Competition

• Avoiding • Accommodation

High High AssertivenessAssertiveness

Concern for Concern for Self Self

Low Low

AssertivenessAssertiveness

Low CooperationLow Cooperation High CooperationHigh Cooperation

Concern for Concern for OthersOthers

 Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

AVOIDINGAVOIDING

7

  • Competition

• Compromise

• Avoiding • Accommodation

High High AssertivenessAssertiveness

Concern for Concern for Self Self

Low Low

AssertivenessAssertiveness

Low CooperationLow Cooperation High CooperationHigh Cooperation

Concern for Concern for OthersOthers

 Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

COMPROMISINGCOMPROMISING

8

  • Competition • Collaboration

• Compromise

• Avoiding • Accommodation

High High AssertivenessAssertiveness

Concern for Concern for Self Self

Low Low

AssertivenessAssertiveness

Low CooperationLow Cooperation High CooperationHigh Cooperation

Concern for Concern for OthersOthers

 Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

COLLABORATINGCOLLABORATING

9

  • Competition • Collaboration

• Compromise

• Avoiding • Accommodation

High High AssertivenessAssertiveness

Concern for Concern for Self Self

Low Low

AssertivenessAssertiveness

Low CooperationLow Cooperation High CooperationHigh Cooperation

Concern for Concern for OthersOthers

 Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

10

Attention Getting Attention Getting

RationalizationRationalization

CompensationCompensation

IdentificationIdentification

ProjectionProjection

DEFENSE DEFENSE MECHANISMSMECHANISMS

Insulation Insulation

RegressionRegression

RepressionRepression

FantasyFantasy

NegativismNegativism

ScapegoatingScapegoating