SESSION #3SESSION #3PHILOSOPHY & PHILOSOPHY &

PSYCHOLOGY OF PSYCHOLOGY OF A CAUSEA CAUSE

THE SCIENCE OF THE SCIENCE OF HAPPINESSHAPPINESS• See every moment & challenge as an See every moment & challenge as an

Opportunity in all circumstances.Opportunity in all circumstances.

• Cultivate a spirit of GRATITUDE.Cultivate a spirit of GRATITUDE.

• Control your BODY to control your MIND.Control your BODY to control your MIND.

STOP, LOOK, GOSTOP, LOOK, GO

• SMILE, GRATITUDE, GROWTHSMILE, GRATITUDE, GROWTH

Let’s ask ourselves WHY are we Let’s ask ourselves WHY are we here? What is the true purpose & here? What is the true purpose & meaning of life?meaning of life?• We are here to procreate and bare fruits for We are here to procreate and bare fruits for

others, and to continue to grow by fulfilling ones others, and to continue to grow by fulfilling ones purpose.purpose.

• The true purpose & meaning of life in my view is The true purpose & meaning of life in my view is to serve God, provide for our loved ones, and do to serve God, provide for our loved ones, and do good for others.good for others.

• We as humans often pursue many things, We as humans often pursue many things, thinking that in them we will find meaning. Some thinking that in them we will find meaning. Some of these pursuits business success, wealth, of these pursuits business success, wealth, good relationships, sex, entertainment and doing good relationships, sex, entertainment and doing good to others.good to others.

LIFE………LIVE, LOVE, LIFE………LIVE, LOVE, LAUGH!LAUGH!

Cause & Value Lenses – What are Cause & Value Lenses – What are the benefits of writing it?the benefits of writing it?

• The benefits of a written cause and value The benefits of a written cause and value lenses is simply to implant it into our lenses is simply to implant it into our subconscious which will then lead it to be subconscious which will then lead it to be our driving force for our lives ahead. If we our driving force for our lives ahead. If we are consistent then it becomes a regular are consistent then it becomes a regular everyday part of our daily routine which everyday part of our daily routine which will spit out the desired outcomes of will spit out the desired outcomes of happiness, fulfillment and a sense of happiness, fulfillment and a sense of peace.peace.

Elements of a CauseElements of a Cause

• HOW: helping others, finding meaning, HOW: helping others, finding meaning, positive attitudes, being noble, moral and positive attitudes, being noble, moral and inspirational.inspirational.

• WHAT: Defining a specific plan, defining WHAT: Defining a specific plan, defining our specific goals for exceeding customer our specific goals for exceeding customer expectations and achieving our targets.expectations and achieving our targets.

TRIGGERS/DAILY ACTION TRIGGERS/DAILY ACTION PLANSPLANS

• Praying and being thankful for everythingPraying and being thankful for everything• Breathing and then looking at a picture of Breathing and then looking at a picture of

my loved ones, to remind me that any my loved ones, to remind me that any negative or rough situation can be over negative or rough situation can be over come and remind me of my purpose in life.come and remind me of my purpose in life.

• Controlling my thoughts.Controlling my thoughts.• Looking for positive in any circumstance.Looking for positive in any circumstance.

DAILY ACTION PLAN – with DAILY ACTION PLAN – with Customers/Co workersCustomers/Co workers

• Firstly breathe and clear my mind.Firstly breathe and clear my mind.• Smile throughout conversations.Smile throughout conversations.• Being passionate & persistent with the Being passionate & persistent with the

challenges ahead.challenges ahead.• Ask questions & listen attentively to derive Ask questions & listen attentively to derive

the best solutions.the best solutions.• Continue to build trust & closer relations.Continue to build trust & closer relations.

PERSONAL EXAMPLES – PERSONAL EXAMPLES – [P.E.][P.E.]

• SEEMA - I have been practicing being SEEMA - I have been practicing being positive and optimistic in my daily positive and optimistic in my daily interactions with my co workers. I can truly interactions with my co workers. I can truly attest that with these practices I am EVEN attest that with these practices I am EVEN more happy and relaxed. I have been able more happy and relaxed. I have been able to learn throughout the entire course the to learn throughout the entire course the meaning and purpose of life. I FOUND ME meaning and purpose of life. I FOUND ME being ME is the best thing, just make a being ME is the best thing, just make a few changes and BOOM!few changes and BOOM!

P.E.P.E.

• SIMONE – I have been practicing being SIMONE – I have been practicing being even more patient, by using my triggers. I even more patient, by using my triggers. I have had some trying incidents and I have have had some trying incidents and I have been able to handle them even more been able to handle them even more amicably with my extra patience.amicably with my extra patience.

P.E.P.E.

• VINDRA – During my time in the showroom thus far I have found VINDRA – During my time in the showroom thus far I have found myself practicing to be patient not only to customers but to people in myself practicing to be patient not only to customers but to people in general. While doing so I have realized that I enjoy the verbal general. While doing so I have realized that I enjoy the verbal interactions with clients, getting to know their likes and dislikes. I interactions with clients, getting to know their likes and dislikes. I have found satisfaction when they make purchases based on my have found satisfaction when they make purchases based on my guidance and input. Practicing to be patient proved fruitful, just this guidance and input. Practicing to be patient proved fruitful, just this past few days when I had and incident with a client and even though past few days when I had and incident with a client and even though I did not get the required help from anyone person she apologized I did not get the required help from anyone person she apologized to me for her mannerisms and applauded me for all my efforts in to me for her mannerisms and applauded me for all my efforts in rectifying the matter, this apology made me feel GOOD that in the rectifying the matter, this apology made me feel GOOD that in the end a problematic situation was solved making the client happy.end a problematic situation was solved making the client happy.

P.E.P.E.

• NICOLE - NICOLE - In my daily work life and personal life both In my daily work life and personal life both

are very hectic, and in both I have to deal are very hectic, and in both I have to deal with different personalities. I have learnt with different personalities. I have learnt the most important thing PATIENCE, the most important thing PATIENCE, through the practice of being positive and through the practice of being positive and optimistic with each challenge. throughout optimistic with each challenge. throughout the entire course I have learnt and know the entire course I have learnt and know the meaning and purpose of life.the meaning and purpose of life.

RECOMMENDATIONS FOR RECOMMENDATIONS FOR CHANGES – [R.F.C.]CHANGES – [R.F.C.]

• In the work environment there will always be In the work environment there will always be conflicts, disagreements, gossip etc – we should conflicts, disagreements, gossip etc – we should try not to engage any individual that approaches try not to engage any individual that approaches us with those sort of negativity, refuse to indulge us with those sort of negativity, refuse to indulge such things.such things.

• There are no measures in place to boost staff There are no measures in place to boost staff morals - Have/Show gratitude towards staff – morals - Have/Show gratitude towards staff – e.g. Sports days, Retreats, Employee of the e.g. Sports days, Retreats, Employee of the month, Simple thank you, small tokens NOT of month, Simple thank you, small tokens NOT of monetary value, Give credit where its due, stop monetary value, Give credit where its due, stop the favouritism. A little goes a long way.the favouritism. A little goes a long way.

R.F.C.R.F.C.

• Training – this is the first large scale Training – this is the first large scale training for sales personnel. More and training for sales personnel. More and different types of training should be different types of training should be considered for all [other departments considered for all [other departments within the company] from the top to the within the company] from the top to the bottom. This will be more beneficial and bottom. This will be more beneficial and fruitful for company having their people fruitful for company having their people more knowledgeable, happy and better more knowledgeable, happy and better equipped.equipped.

R.F.CR.F.C

• Truthfulness – be truthful to yourself, to Truthfulness – be truthful to yourself, to others and to the company, be respectful others and to the company, be respectful and mindful of actions, EVERY action has and mindful of actions, EVERY action has a consequence.a consequence.

HAPPY = TEAM WORKHAPPY = TEAM WORK

ClosingClosing

• We would like to express our gratitude to We would like to express our gratitude to Mr. Dasent & Mr. Hart for coming into our Mr. Dasent & Mr. Hart for coming into our company and enlightening us with this company and enlightening us with this approach on sales, daily living, to future approach on sales, daily living, to future activities. We are able to now better activities. We are able to now better evaluate ourselves as individuals and evaluate ourselves as individuals and decide how we want to move ahead in life, decide how we want to move ahead in life, what our approaches, attitudes, changes what our approaches, attitudes, changes are.are.

• THANK YOU!!THANK YOU!!• WHAT WAS LEARNED THROUGHOUT WHAT WAS LEARNED THROUGHOUT

WILL MOVE WITH US GOING WILL MOVE WITH US GOING FORWARD.FORWARD.