Group 1

VSM

Transformation - Development

Domain

D1Added value(operational)(Short-term)(0-2 years)

D2Innovation(strategic)

D3: Value system

D4: Spiritual

Attributes Process levels

Looking at Added Value:

Throughput timeVolumeQualityPrice

Key descriptors:Transformation process

Strategic dilemmaControl informationAudit information

Developmental act.

P1 P2 P3 P4 P5

Ensure you haveCapacity to add value

DesirabilityFeasibility

TransferabilitySystemicity

Luc Hoebeke: Making work systems better

Key descriptors:DesirabilityFeasibility

TransferabilitySystemicity

Internal focus External focus

Work SystemIn ADDED VALUE domain

1 day - 2 years

Work SystemIn VALUE-SYSTEMS domain

5 - 50 years

Work SystemIn INNOVATION domain

1 - 10 years

Work SystemIn SPIRITUAL domain

20 years +

Domain 1

Domain 2

Domain 3

Domain 4

Process level 31 - 2 years

Process level 55 - 10 years

Process level 720 - 50 years

Overview of the 4 domains and their time-spans(Source: Making Work Systems Better; Luc Hoebeke; Internet edition; January 2000)

DOMAIN

D1Added value(operational)(Short-term)(0-2 years)

D2Innovation(strategic)

D3Value system

D4 Spiritual

ATTRIBUTES(BASIC DESCRIPTION)

PROCESS LEVELS

LOOKING AT ADDED VALUEThroughput time

Volume requirementsQuality requirementsPrice requirements

KEY DESCRIPTORST: Transformation processS: Basic Strategic dilemmaC: Control informationA: Audit informationD: Developmental activities

P1 P2 P3 P4 P5

ENSURE YOU HAVECAPACITY TO ADD VALUE

Desirability, FeasibilityTransferability, Systemicity

Luc Hoebeke: Making work systems better (VWS - viable work system)

KEY DESCRIPTORS“DITTO”

T > S > C > A > D

Internal focus External focus

R3 1d-3m 3m-1y 1-2y 2-5y 5-10y

Generative, tolerant, dialectical, congruent

R4R2R1

P610-20y

“DITTO”

P7 20y +T & S

My existence self-consciousness - identity

relatedness - death

For the system to be viable - All 7 process levels must be present & staffed by the right people

LEARNING Comes from working with a

MODEL IN REALTYThe interaction of the components

PROVIDES OBJECTIVTY

REALITYIS ALWAYS

OPEN

A MODELIS ALWAYS

CLOSED

Objective Model TriangleSource: Luc Hoebeke, EMBA6 (August 2007)

Person

Issue“Reality”

Model

A person draws on a model as a

potentially useful mapTo deal with anIssue in reality

Reality is whereThe action happens

A modelHas no meaning On its own.Use the model To ask the

Right questions.

There is a relationshipBetween a person

& an issue in reality

ALLACTION

IS LOCAL

Luc HoebekePearls of wisdom drawn from Stafford Beer

Source: Luc Hoebeke, EMBA6 (August 2007)

• The purpose of the system is what it does – never what it says it does, (Stafford Beer)

– Establish who is directly involved with the system.– There are no organizational or societal problems.– There are only people with problems.– You can only work with the problem owners.

• The SSM serves as a methodolgy that accommodates action

• The SSM serves as a tool for getting the accommodation process (of different world-views) leading to action.

• Out of action the consensus can come …from shared meaning.