Grocery and General Merchandise Inbound Supply Manual · Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018 April 2018 Purpose of this Manual It’s important

Grocery and General Merchandise

Inbound Supply Manual

A comprehensive supplier manual covering Tesco

Inbound Standards

Spring Summer 2018

Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018

April 2018

Purpose of this Manual

It’s important we all maintain high standards for inbound deliveries to Tesco distribution centres.

These standards are not only in place for health and safety reasons, but to ensure a smooth supply

operation when you deliver. By working together, we can improve stock availability for customers,

and help to reduce cost throughout the supply chain.

This manual sets out those Inbound Delivery Standards. These form part of your Terms and

Conditions of supplying Tesco.

It is each supplier’s responsibility to ensure the deliveries being made are in line with the standards

set out within this manual.

There are also some bespoke manuals available which cover exceptions to the standard process.

These provide further detail on areas such as barcoding, breakdown packs, pallet standards and

how to use and navigate the Transporeon booking system. All these are available to access on:

Supplier Training Essentials

Tesco Link Microstrategy

Partners Toolkit

http://www.tescosuppliertrainingessentials.com/

https://www.tescolink.com/MicroStrategy/servlet/mstrWeb

https://partnerstoolkit.tesco.com/


April 2018

An Introduction to Inbound Standards

Dear Supplier Partner,

At Tesco our purpose is ‘Serving Britain’s Shoppers A Little Better Every Day’. Each of those words

is very important:

Serving – It is what we do … in every interaction with our customers.

Britain’s – With over 3500 stores across the UK we are part of the local communities we

serve.

Shoppers – Everything we do starts and ends with our customers.

A Little – because it’s the little heroic and humble things that make the difference.

Better – The right mix of price, quality, range and service: uniquely Tesco.

Every Day – continual striving to always be better, to keep trying harder.

Never has ‘Every Little Helps’ been more meaningful or valuable.

Implied in that is how we work with our supplier partners, to deliver great products and ranges for

our customers. Partnership is important to us at Tesco and to us personally. We don’t believe we

can do the right things for customers without working together with our partners, so we build our

businesses successfully together. In that partnership there has to be long term value creation for

all, space for creativity and innovation and smooth operational execution to underpin that. The

inbound standards in this manual are designed to make sure that our collective operational

execution goes as smoothly as possible – so we keep trying harder together every day to deliver for

our customers.

We’d like to thank you for your support of Tesco both historically and in what we will do together for

our customers in the future.

Kari Daniels

Commercial Director - Packaged

Andrew Woolfenden

Distribution Director UK


April 2018

Contents page

Contents Purpose of this Manual ........................................................................................................................... 2

An Introduction to Inbound Standards .................................................................................................... 3

Contents page ......................................................................................................................................... 4

Assumptions ............................................................................................................................................ 7

Part 1 – Site Details ................................................................................................................................ 9

Part 2 - Bookings and Barcoding .......................................................................................................... 11

Pre-arrival .......................................................................................................................................... 11

Bookings and Barcoding .................................................................................................................... 11

Booking a Delivery ............................................................................................................................................. 11

For Deliveries Going To: All sites in the event of Tesco online booking systems failure ............................. 11

For Deliveries Going To: Oakwood depot (510) ............................................................................................. 12

For Deliveries Going To: 2 Man Deliveries Nottingham ................................................................................. 12

Late Deliveries – All Sites ................................................................................................................................... 12

Accepting Booking Slots ................................................................................................................................... 13

Consolidated Deliveries .................................................................................................................................... 13

Booking Times.................................................................................................................................................... 13

Inbound Vehicle Scheduling Procedures/Standards for Suppliers .............................................................. 14

Failed To Arrive (FTA) ....................................................................................................................... 14

Delivery on Time ................................................................................................................................ 15

Part 3 - Barcodes .................................................................................................................................. 16

Basic requirements ............................................................................................................................ 17

Break-down cases ............................................................................................................................. 17

Internationally Supplied Non-Food Breakdown Labelling ................................................................. 19

Part 4 – Packaging & Delivery Presentation ......................................................................................... 20

General Packaging Requirements ................................................................................................................... 20

Legal Obligations - Packaging (Essential Requirements) Regulations 2015 .............................................. 20

Producer Responsibility Obligations (Packaging Waste) Regulations 2015 ............................................... 21

Key Environmental Principles for Packaging .................................................................................................. 21

Fit for Purpose .................................................................................................................................................... 21

Sustainable Materials ........................................................................................................................................ 21

Recyclable and Recoverable ............................................................................................................................. 22

Low Carbon Impact ............................................................................................................................................ 22

Reduce Unused Space ....................................................................................................................................... 22

Optimise Pack Dimensions ............................................................................................................................... 22

Pack-Size Packaging and Product Protection ................................................................................................ 22


April 2018

Packaging Performance .................................................................................................................................... 22

Weight Guidelines .............................................................................................................................................. 22

Pallet Build Changes (TI HI) .............................................................................................................. 23

Handling Labels ................................................................................................................................. 23

Cautionary and Handling Advice Labelling ..................................................................................................... 23

International Handling Symbols ...................................................................................................................... 23

Additional Warning Labels ................................................................................................................................ 24

Plastic Bag and Film Anti-Suffocation Warning Notice ................................................................................. 24

Loading ............................................................................................................................................................... 25

Dunnage Bags .................................................................................................................................................... 26

Weight Restrictions ........................................................................................................................................... 26

Depot Pallet Requirements................................................................................................................ 27

Delivery Presentation ........................................................................................................................ 28

Key Points ........................................................................................................................................................... 28

Mixed Pallet Deliveries ...................................................................................................................... 29

Agreement and Process .................................................................................................................................... 29

Part 5 – Pallet Standards, Container Loads, SSCC and ASN .............................................................. 31

Pallet Standards and Pallet Presentation .......................................................................................... 31

Pallet Standards ................................................................................................................................................. 31

Acceptable Pallets.............................................................................................................................................. 32

Pallet Exchange Identification Numbers ......................................................................................................... 32

Pallet Load Specification for Stacking a Stable Pallet ....................................................................... 32

Pallet Stacking Specification ............................................................................................................................ 33

Pallet Wrap Specification .................................................................................................................................. 33

Stacked Pallet Requirements ........................................................................................................................... 34

Pallet Presentation ............................................................................................................................................ 34

Weight ................................................................................................................................................................. 34

Merchandising Unit (MU) .................................................................................................................................. 35

Dolly/MU Damage Prevention .......................................................................................................................... 35

Merchandising Unit Pallet Base (800 x 600 mm) (e.g. UDP or K-roll) ........................................................... 35

Beverage Tray Deliveries ................................................................................................................................... 36

Container Load Presentation ............................................................................................................. 37

Container loading .................................................................................................................................. 38

Container Standards .......................................................................................................................... 38

Snake Loading ................................................................................................................................................... 38

Step-loaded containers ...................................................................................................................... 39

Slip-sheet cargo – hard-lines only ..................................................................................................... 40

Advanced Shipment Notifications (ASN) & Serial Shipping Container Code (SSCC) .......................... 41

Advanced Shipment Notification ..................................................................................................................... 41

Serial Shipping Container Codes (SSCC) ........................................................................................................ 42


April 2018

SSCC Label Presentation .................................................................................................................................. 42

Loose Equipment Management ........................................................................................................ 43

Site Operations ..................................................................................................................................... 44

Delivery Paperwork ........................................................................................................................... 44

Tesco Delivery Note Standard & Tesco Drivers Manifest Standard ................................................. 45

Site Health and Safety ....................................................................................................................... 46

Arriving at the site .............................................................................................................................. 46

Supplier Driver Requirements .......................................................................................................... 47

Tesco distribution centre procedures .............................................................................................................. 48

Trailer / Load Presentation ................................................................................................................................ 48

Escalation procedure for late arrival ................................................................................................................ 48

Drivers ............................................................................................................................................... 49

Direct Deliveries / Foreign Drivers .................................................................................................................... 49

Vehicle & Trailer Operating Standards .............................................................................................. 50

General operating standards ............................................................................................................................ 50

Onsite systems and facilities ............................................................................................................................ 51

Traka key control red light bay protection system ............................................................................. 51

Discrepancies .................................................................................................................................... 52

Conformance ..................................................................................................................................... 53

What is this cost recovery? ................................................................................................................................ 53

How is it calculated? .......................................................................................................................................... 53

How will you be informed of the charge? ........................................................................................................ 54

How to challenge this charge ........................................................................................................................... 54

Other Information ............................................................................................................................... 57

Carbon Reduction Programme ........................................................................................................................ 58

Primary Logistics ................................................................................................................................... 59

Glossary of Terms ................................................................................................................................. 60

Frequently Asked Questions ................................................................................................................. 61

Other Manuals Supporting Inbound Standards..................................................................................... 63


April 2018

Assumptions

The content, requirements and instructions in this document assume that you have access to the

following systems. Details are also provided below of how to obtain access if required:

TescoLink Microstrategy https://www.tescolink.com/MicroStrategy/servlet/mstrWeb

TescoLink Microstrategy is Tesco’s web-based data system which allows suppliers

free access to key business information including sales, profit, margin, waste,

service levels, stock holding & range conformance.

To obtain access to TescoLink Microstategy, please contact [email protected]

Tesco Connect www.tescoconnect.com

Tesco Connect is a Tesco web portal available to view the latest forecast orders

and promotional details. It was developed by Tesco Supply Chain in conjunction

with suppliers and allows us to work more collaboratively to improve service levels

and increase availability for customers in store.

Tesco Connect is accessed by using your TescoLink Microstategy username and password.

Mercareon Booking Management https://tsm.mercareon.com/login.html

The Mercareon booking management system is an online web based system, which suppliers

use to manage their booking slots in to our depots.

To obtain access to Mercareon, please contact [email protected]

Tesco Partners Toolkit https://partnerstoolkit.tesco.com

The Toolkit is an online portal which aims to standardise and simplify the way we work with our

supplier partners. It provides access to all supplier facing systems, key documents, information

and support that enable you to work with us.

To obtain access to the Partners Toolkit, please contact [email protected]

This manual also assumes the following preliminary tasks have been completed:

A full product set up process has been implemented ensuring that all attributes are accurate

on the system. Of key importance to the Tesco supply chain are the product attributes relating

to product dimensions and configuration. These include:

o Packaging quantity for carton or box

o The pallet quantity in which the product will be presented

o Full product dimensions

o Product Description

o Product weight (3 different measurements required by law under WEEE directive)

o Stack Height in units

o Product Barcodes

o Pallet build specifics (Ti Hi)

o Shelf Life Requirements

https://www.tescolink.com/MicroStrategy/servlet/mstrWeb

mailto:[email protected]

http://www.tescoconnect.com/

https://tsm.mercareon.com/login.html


https://partnerstoolkit.tesco.com/


http://www.tescolinktraining.com/Login.aspx?ReturnUrl=/default.aspx


April 2018

Orders have been raised in accordance with the set Tesco commercial process. If you have

any questions around the orders being raised, please contact your buyer, merchandiser or

supplier performance manager to discuss.

Orders have been communicated to the supplier via Electronic Data Interchange (EDI) – if

you need any further support on this, please contact the EDI team

[email protected].

ASN and SSCC process is set up and fully functioning – if you need any further support on

this, please contact the EN Queries team on [email protected]. ASN’s are SSCC labels are

required for every vehicle and pallet delivered in to our depots.

Distribution Centre Visit- A visit to a relevant distribution centres has taken place, to ensure

personal and physical understanding of the processes followed by the distribution centre.

Please contact [email protected] to arrange if not done so already. This can be

conducted at any of our UK Mainland sites.





April 2018

Part 1 – Site Details

There may be times when you need some basic information relating to the sites you are delivering

into – this can be found in the table below.

This matrix shows a summary of site locations, contacts and a ‘high level’ overview of goods in

opening hours.

Hours of operation are subject to change.

Site NameIdentification

NumberAddress Contact Number

Goods In Operating

Hours

Daventry Grocery Depot

Stephenson Way

Rugby

Warwickshire

CV23 8YH

Lichfield Depot

Halifax Avenue

Fradley Park

Staffordshire

WS13 8NF

Thurrock Depot

Dolphin Way

Purfleet

Essex

RM19 1ND

Magor Depot

Bareland Street

Magor

Gwent

NP6 3DB

Reading Depot

Imperial Way

Reading

Berkshire

RG2 0PN

Goole Depot

Rawcliffe Road

Goole

Yorkshire

DN14 6XL

Livingston Combined Depot

Carnegie Road

Livingston

West Lothian

EH54 8QX

Donabate Depot

Lanestown

Lissenhall

Donabate

County Dublin

Antrim Depot

1 Kilbags Road

Ballymena

County Antrim

BT41 4NN

Antrim

851

855

00 353 1 8703486Sunday 10pm-

Saturday 2pm

Livingston 501 07872 450055

Sunday 10pm-

Saturday 10pm

Sunday 6am-2pm

Donabate

520

550

02895 419521Sunday 10pm-

Saturday 2pm

Reading

140

145

07872 460380Sunday 6am -

Saturday 10pm

Goole

530

535

07872 450529

Sunday 10pm-

Saturday 10pm

Sunday 6am-2pm

Thurrock

400

405

07872 448208

Sunday 10pm-

Saturday 10pm

Sunday 6am-2pm

Magor

180

185

470

475

07872 447472

Sunday 10pm-

Saturday 10pm

Sunday 6am-2pm

Daventry 920 07872 452230Monday 6am-

Saturday 10pm

Lichfield

540

545

07872 450842Sunday 6am -

Saturday 10pm


April 2018

Opening hours may vary throughout the year depending upon seasonality


NumberAddress Contact Number

Goods In Operating

Hours

Middlesborough Depot

Dabholm Road

Teesport

Cleveland

TS6 6UD

Fenny Lock Fulfilment Centre

Bletcham Way

Bletchley

Milton Keynes

MK1 1QA

Oakwood Depot

Great Bank Road

Bolton

Lancashire

BL5 3XU

Chadwick House

Sherwood Park

Annesley

Nottingham

NG15 0DJ

Oakwood 510 01942 844190

Monday - Friday 7am -

11pm

Saturday 7am - 3pm

2 Man Deliveries

Pro Logic

Nottingham

050 01623 724000Monday - Friday 9am-

5pm

Middlesborough 380 07872 451470

Monday 6am - Friday

10pm

Saturday - Sunday

6am-2pm

Fenny Lock 810/700 07872 445730Monday - Friday 6am -

6pm


April 2018

Part 2 - Bookings and Barcoding

Pre-arrival

Pre-arrival is the most important part of the order process and covers many aspects of the delivery

format.

By working together to the below processes, we can avoid delivery non-conformances and minimise

any load rejections.

Bookings and Barcoding

This section explains how bookings are made into our sites, and also barcoding standards and

capabilities. If you need more detail, look on the portals for separate Supplier user guides which

can take you through how to book a delivery using the Transporeon booking systems.

Please note – fixed booking slots are not available to any suppliers. Any previous agreements given

are no longer in effect and will not be honoured by the depots.

Booking a Delivery

Booking slots and despatching vehicles on time is the first and most fundamental of delivery criteria.

If you are not already set up on the Transporeon booking system, please contact

[email protected]. You will then be provided with documents required to

sign up, be given a log in ID and training will be provided.

Please note that, due to how background systems operate and the time sensitive nature of our

business, fixed booking slots are not available at any of our depots, however there is the possibility of

a fixed booking window for some of our sites between 00:00 and 06:00. Please contact

[email protected] to discuss further.

For Deliveries Going To: All sites in the event of Tesco online booking systems

failure

If the Transporeon booking system fails, please contact [email protected] for

further assistance.

This is only to be used in the case of a system failure, and not to book in deliveries as a standard

process.





April 2018

For Deliveries Going to: All sites other than Oakwood (510) and 2 man site (050)

Bookings for all Grocery sites are made using Tesco’s online booking system, Mercereon. Every

supplier is required to sign up to this system, in order to manage their bookings. This can be done by

contacting [email protected].

For Deliveries Going To: Oakwood depot (510)

All vehicles delivering to Oakwood must be booked in at least 24 hours prior to the delivery. We

encourage you to book in with 48 hours’ notice where possible, for optimum supply management.

The date for stock to arrive is given on the Purchase Order (PO).

Contact the Booking Line on 01942 844190 Ext 305, Monday to Friday between 9.00am-4.30pm.

When booking, you should have the following details to hand:

Supplier/distributor name and client name

Carrier details

Delivery date

Total number of pallets or cartons, if the order is less than a pallet (maximum five cartons

without a pallet)

Total number of titles on the delivery

All Tesco Purchase Order (PO) numbers

Contact name and number of supplier

Any additional information to support the delivery For Emergency Orders, Oakwood can arrange

out-of-hours delivery slots. These are available only on request and with explicit agreement from

the site.

You will be issued with a booking reference number, which the driver must quote at the security

gatehouse upon arrival. Failure to provide a valid booking reference number is likely to result in the

vehicle not being permitted on-site.

For Deliveries Going To: 2 Man Deliveries Nottingham

Bookings for this depot must be made directly with your commercial contact.

Late Deliveries – All Sites

We understand sometimes there are circumstances out of your control which cause a delivery to be

delayed. However, we expect you to make every effort to mitigate avoidable delays e.g. allowing

enough time for traffic.

A vehicle is late if it arrives more than 30 minutes past its booking time. If you arrive late, the site

may refuse the delivery completely, or re-allocate you the next available booking slot (which may

not be for some time). If your driver thinks they might be late, please update Mercereon ASAP to

give the site advance notice of the vehicles revised ETA and the root cause for the late delivery. This

is to be updated using the online booking system. Supplier may also choose to phone the depot,

however this is not in place of updating the booking system. Any late delivery notifications must be

made before the vehicle is due. Where possible we will try to accommodate the delivery but are

unable to guarantee acceptance of the load on all occasions.



April 2018

When you’re late, it impacts a site’s ability to deal with incoming deliveries efficiently, so late

deliveries are a non-conformance and incur a charge. We really appreciate the advance warning, so

for pre-warned late deliveries the charge is halved.

A pre warned late delivery is defined as the Transporeon booking system having been updated with

the late arrival details, before the original booking time. Notification after this time will be

considered as a non-notified late delivery.

Accepting Booking Slots

It is important that a booking slot is only accepted if you are intending to deliver on time against it.

We have been made aware some suppliers are accepting booking slots and intentionally running

the deliveries in late. This not only impacts the depots ability to plan their resource efficiently, but

also prevents other suppliers from utilising the booking slots correctly.

Consolidated Deliveries

If a supplier chooses to use a non-primary consolidator for their deliveries, suppliers stock may

arrive on a vehicle with other suppliers. This may lead to multiple booking times being given for that

vehicle.

In the event of this, the vehicle must arrive in time for the earliest delivery slot and ensure the site

are made aware of all of the PO numbers on the vehicle. The site will try and accommodate the

unloading of all PO numbers at the same time, however this is not guaranteed.

Booking Times

All deliveries into a Tesco depot must have a pre-booked date and time, and fulfil a Tesco Purchase

Order.

Booking times will be given over the 24 hour delivery window. We are unable to offer fixed delivery

slots to any supplier. We can however work with any supplier partner wishing to utilise the 00:00-

06:00 booking window, to more efficiently plan their loads. Please contact

[email protected] if you wish to discuss this further.

A depot cannot accept vehicles that arrive without a pre-booked appointment time and a valid

open purchase order (PO).

If your delivery is running more than 30 minutes ahead of schedule, you can call the depot’s Goods-

In contact number (see page 9) to enquire if they can accept an earlier delivery. If an earlier delivery

is authorised, please make sure you take down the name of the person you spoke to – it’s really

important we know who authorised it.

Unfortunately, sometimes depots cannot accommodate an earlier delivery. In this case, your driver

should aim for the original booking time. If the driver continues to depot too early, they may not be

allowed access until the original booking time and may be asked to return for their scheduled

booking time, this will be at the supplier’s own risk. There is no on-site parking for supplier who

have arrived early.

Any non-conforming delivery may be subject to rejection, and/or incur a charge.

See page 54 of this manual for further details.



April 2018

Inbound Vehicle Scheduling Procedures/Standards for Suppliers

The Mercereon system manages all appointment scheduling online, so it’s a pre-requisite that you

have an adequate internet connection to access the system.

If you have any issues about the system operation or access, please e-mail

[email protected].

Generally, you’ll receive 24 hours’ notice (lead time) of an appointment for your delivery. If you

need longer lead times as standard, you’ll need to discuss this with your commercial contact,

ensuring the ordering system is set up correctly.

Mercareon receives all the POs from around 04:00 each day. Each order is given a priority rating of

High or Low.

Un-booked orders will be auto-scheduled at 11:15 each day if this has not already been

done by the supplier.

Orders may be allocated at any time of day based on priority, availability and our need for stock.

If you are unable to find your PO number in the bookings screen, please contact the IVS team on

[email protected] for further assistance.

If the delivery appointment is unachievable, you must try and find an alternative appointment

within the same calendar day. However, once a depot has filled all its appointments, it has no

further capacity to take goods in. If you can not meet the booking time given, please ensure your

rescheduled the order to a different date, rather than just running the vehicle late. This is not an

acceptable practice and should never be done.

An FTA is considered as a failed delivery when it fails to arrive within the planned calendar day.

Failed To Arrive (FTA)

As part of serving Britain’s shoppers a little better every day, it’s very important we maintain

availability of all our customers’ favourite products. A failed delivery will jeopardise that, as well as

causing resource issues in depot.

We recognise that problems happen from time to time. The important thing is to work together to

minimise any negative impact, and to respond pro-actively to any transport issues that may arrive.

We have an ambitious target for no more than 0.2% of haulier/supplier deliveries to be attributable

to transport issues. We can only achieve this by working together.

The commercially acknowledged FTA codes that are directly due to the actions of the haulier or

supplier are as follows:

Arrived or departed late at the DC / Supplier

Admin Error

Vehicle Breakdown

Driver / vehicle was held up at previous drop

No haulage / drivers available

Delivery not confirmed with IVS

Driver arrived late and ran out of hours

Poor planning

Non availability of vehicles for accepted loads




April 2018

Arrived late and pulled out

Non availability of vehicles for accepted promotional loads

Driver availability /replacement did not facilitate the delivery of the load

Incorrect paperwork

Driver ran out of time and could not facilitate the delivery

Road Traffic Accident

Unsafe vehicle /load prohibited the completion of the delivery

Any vehicle that arrives after 23:59 on the date of delivery will be considered as an FTA.

Any failed deliveries are automatically re-scheduled for the next available delivery appointment.

Delivery on Time

As with FTAs, it is critical that orders are delivered according in the timeframe booked.

We have a grace period of 30 minutes either side of the scheduled delivery time, to allow for

reasonable flexibility in delivery. If deliveries arrive more than 30 minutes after the scheduled time,

they will be considered late.

Late deliveries have a knock-on effect to depot and even store operations. If as a supplier or haulier,

you deliver fewer than 90% of your deliveries on time, we will have to review your performance.

The aim of this is to resolve any root issues that are causing the delays. Please note, if you wish to

challenge our reported delivery times, then we can only accept satellite tracking data as evidence.

Manual tachograph data or delivery paperwork will not be accepted.

If you wish to work with Tesco in advance of any performance review becoming necessary, please

contact [email protected].



April 2018

Part 3 - Barcodes

Barcodes are a fundamental requirement in retail and

distribution. Every movement of a unit of stock involves

interaction with a barcode of some sort. By familiarising

yourself with the details here, it will prevent issues in the

future with deliveries at our depots.

For the customer to buy your stock through our tills, we must have:

Correctly created the barcode;

Set it up accurately in the Tesco system; and

A format that our technology can scan and process with ease.

This section contains all the information you need to be compliant. Remember, if a barcode does

not scan correctly at our depots, then it will not work for our customers either. A barcode scanning

correctly on to your own system, does not mean that it will scan on ours.

Excluding break packs, every outer case is required to have a minimum of two outer case barcodes,

on adjacent sides, that are unobstructed, registered on Tesco systems, scan within distribution

centres and be verifiable using an ISO/IEC 15426-1 standard verifier. (Grade C for labels and D for

direct print on brown board). The agreed product description and unit quantity must be clearly

applied to every outer case.

Each pallet delivered must have the SSCC barcode present on two adjacent sides, one facing the

back door of the vehicle in the top right hand corner, in the positions advised in the Tesco Barcode

Quality Standards V9 document. Please try to minimise any other labels on pallets presented to

Tesco Goods In teams. This helps avoid confusion. No other barcodes should be present on the

pallets.

Barcodes should:

Be positioned on adjacent sides and not printed on the top or the bottom of the case unless

this is unavoidable. This must be agreed by the Barcoding team and Inbound Standards

team prior to any delivery being made.

Be unobstructed by any other component of the packaging, including tape, strapping or

stretch wrap. Barcodes must be positioned to avoid this occurring.

Be facing the outside of the pallet, on all four sides of the pallet.

Remember: have at least one case bar code

rear-facing and visible when loaded onto the vehicle

Other guides and manuals relating to barcodes can be located by access via:

Supplier training site: www.tescosuppliertrainingessentials.com

Tesco Barcode Quality Standards V9

GS1 barcoding – Getting it right



April 2018

Basic requirements

Please be aware of the distinction between OCC and EAN. Where case sizes differ and have

different OCC barcodes the EAN must be the same. This should be agreed when the order is

generated.

Break-down cases

Break-down cases are defined as a sales cases inside shipping cases to be broken down in the

assembly process.

There are several different presentation standards for barcodes and how they are applied to

products, in particular break-down cases. The following are extracts from Tesco Barcode Quality

Standards V9 and are intended for general guidance. Your ordering teams will give all advice and

direction on barcode specifications and requirements.

Break-down cases must be in a minimum of four cases (dependant on size, weight and product-

specific requirements). This will not only reduce supplier packaging costs but will save on assembly

time in the depot and reduce cardboard waste. There is no upper limit as to how many cases can be

in a breakdown pack, provided the case are within the weight limits set out within the manual.

There are specific barcode rules on break-down cases.

On domestic supplied stock there should be no barcodes on the outer packaging. If the product

outer packaging is clear wrap then no barcode should be visible from the inner cases.

All outer packaging should have clear identification that it is a break-down. The label below is an

accepted method for the outer of break-downs. There should be two labels for each B/D case. The

photo below shows an example of how this affixed to the case.

There is to be a minimum of 4 picking units (cases) in each break-down case delivered.

Any breakdown packs delivered must contain the same number of cases in each. Part breakdown

cases are not acceptable and must not be delivered. If the stock has been ordered in the incorrect

multiples, please speak with your commercial contact.

Basic information

requirements – case.


April 2018

All break-down cases must be pre-cut, perforated or include punch holes on grocery products for

ease of access for the Tesco assembly process.

An additional process manual relating to breakdown packs has been created. Please refer to the

Breakdown Packs Manual provided by [email protected] for any specific questions

around breakdown packs. The manual is also available on the Supplier Training Essentials website.

Label clearly

positioned with no

barcodes on the

outer case

Example of

acceptable label on

the ‘outer’ of

breakdown cases



April 2018

Internationally Supplied Non-Food Breakdown Labelling

The below standards relate to direct to Tesco, loose loaded container deliveries only. Palletised

stock does not follow this same process for breakdown packs.


April 2018

Part 4 – Packaging & Delivery Presentation

Packaging and Loading

At Tesco we care a lot about customer perception. What our customers see on the shelves

influences how they view Tesco. Customers should be able to find what they want, when they want

and find it in perfect condition.

The packaging used, whether Primary, Secondary or Tertiary is hugely influential over what

condition the product is in when it is decanted onto our shelves in our stores. Equally as important

is how the stock is loaded onto the vehicle – ensuring the correct loading procedures will enable the

most effective, safe and incident-free unloading in our distribution centres, protecting the stock

from unnecessary flaws.

Tesco Distribution is committed to ensuring the most appropriate packaging is used for the

containment, protection and sale of its products. Working with you, our Supplier partners, this

section will give the information required to ensure packaging is fit for purpose, while using the

most environmentally-friendly materials.

General Packaging Requirements

All packaging should be fit for purpose and designed to fulfil the following criteria:

Provide adequate protection of the product throughout the supply chain.

Provide containment of the product and all its components.

Comply with all relevant legislation.

Satisfy the requirements of the Environmental Policy.

Be easy for the customer to dispose of (recycle).

Fit for purpose

Be aesthetically pleasing to the customer.

Be economical.

Legal Obligations - Packaging (Essential Requirements) Regulations 2015

These are specific to the composition of all packaging, implementing parts of EU Directive

94/62/EC on Packaging and Packaging Waste. These regulations cover the key issues of minimising

materials used and the end life environmental impact.

Essential Requirements

The essential requirements are, in summary:

i) Packaging volume and weight must be the minimum amount to maintain the necessary levels of

safety, hygiene and acceptance for the packed product and for the consumer.


April 2018

ii) Packaging must be manufactured so as to permit reuse or recovery in accordance with specific

requirements.

iii) Noxious or hazardous substances in packaging must be minimised in emissions, ash or leachate

from incineration or landfill.

Producer Responsibility Obligations (Packaging Waste) Regulations 2015

A levy is imposed on the use of packaging materials (or packaging waste) by weight.

To comply with these regulations Tesco must know the weight of packaging that it handles

annually. As a result, all suppliers of own brand and branded products provide us with a line by line

breakdown of the weight of packaging. The packaging levy placed on each pack is dependent on

the materials used i.e. paper, plastic and glass.

To minimise the cost to Tesco, the weight of the packaging must be minimised – but subject to the

constraints of safety, logistics and marketing in compliance with the Packaging (Essential

Requirements) Regulations 2015.

Key Environmental Principles for Packaging

Working with industry leaders, packaging suppliers and product suppliers, we have established

some key principles to ensure that we apply a consistent approach to our packaging selection. Their

importance will vary depending on specific product categories.

It is fundamental that we develop a holistic approach that considers packaging performance and

environmental impact across the supply chain, without creating extra waste or environmental

impact.

Fit for Purpose

Packaging specification should not compromise the pack’s ability to fulfil its primary functions of:

Product protection and preservation

Promotion (communication and selling)

Performance (functionality in use such as ease of handling)

Packaging reduction causing an increase in product damage would not be considered ‘fit for

purpose’.

Sustainable Materials

Consideration should be given to the best route for paper and board, balancing the environmental

credentials with commercial as appropriate. Tesco has committed to use legal sources for wood

and paper. When selecting recycled board or paper, you will be able to specify either a virgin source

or a recycled content source. A recycled source will benefit the environment by encouraging the

recycling stream to exist. However, a recycled board is generally heavier than their virgin

equivalents (a recycled board tends to be thicker than virgin for carrying out the same function). If

a virgin board is selected, then it should be from certified sources, with the FSC certification being

the choice of preference.


April 2018

Overall, either recycled board or certified virgin board is acceptable, but due care and consideration

should be given to the overall balance of weight and functionality.

Recyclable and Recoverable

Our choice of packaging material and design should maximise opportunities for recovery through

recycling.

Low Carbon Impact

You need to ensure that fit-for-purpose transit packaging is used. Our policy is to minimise the

carbon footprint in the chain, and packaging has a part to play. By reducing the overall weight and

ensuring minimal size of transit packaging, the carbon footprint can be minimised. However, the

packaging needs to protect the product for transit – carbon benefits will be lost if the product

becomes damaged.

The key is to provide absolute product protection, with the least amount of transit packaging

possible.

Reduce Unused Space

Minimise pack headspace by modifying filling process or changing packaging format.

Optimise Pack Dimensions

Identify the best pack dimensions to optimise space in distribution. This helps minimise primary,

secondary and tertiary pack materials.

Pack-Size Packaging and Product Protection

Products sent in pack-sizes must be sealed in their individual pack-sizes and be as robust as

possible to ensure product arrives in Tesco stores fit for the customer. This should be tested

thoroughly, and take into account a sustainable approach to packaging manufacture and

materials.

Packaging Performance

Check with your relevant Commercial contact to establish any performance testing that you may

need to carry out and pass to supply products to Tesco. It is recommended that your packaging will

pass the Tesco “stack test”, details for which are below:

Weight Guidelines

For deliveries into sites, no individual case of product should weigh more than 25kg for Health &

Safety reasons. Large products likely to weigh more than 25kg must be highlighted to the Tesco

contact prior to delivery, in order for the most appropriate storage solution to be found.

Please explore alternatives for delivering products in smaller components to reduce the weight of

one, individual shipping unit.


April 2018

Pallet Build Changes (TI HI)

Any changes being made to the build of pallets being delivered must be communicated to the

depots, through the inbound standards team. This will ensure the depots system can be amended

correctly, before any deliveries are made with the changes pallet build. This must be communicated

by the supplier partner involved, before the deliveries are made.

If this is not actioned correctly, you will receive a non-conformance.

Handling Labels

Cautionary and Handling Advice Labelling

In addition to individual pack identification labels, the product should carry any cautionary

indicators. These are international product handling symbols and safety warning advice

statements, as applicable.

It is your responsibility to ensure that all legally required warning, safety information and markings

are applied to the product. Products must also conform to the current UK and European statutory

regulations.

If you have any questions around handling labels, please contact [email protected].

International Handling Symbols

The label size should be relative to the primary pack dimensions – bigger boxes need bigger labels.

It’s important they provide all the necessary information, prior to any movement of the pack,

without detracting from the pack presentation.

There are two main handling labels

used, dependent upon the product

weight. These are to be attached to

a visible area on the exterior of the

pack.



April 2018

Additional Warning Labels

These labels are to be used on all packs where applicable to the product or the contents. The label

sizes are to be relative to the primary pack dimension. The position of the label should be an

obvious position where it can easily be seen on the external of the pack. Labels should not detract

from the pack presentation or obscure other labels.

All packs containing glass must be packed in accordance to the generic specifications detailed in

this document.

Plastic Bag and Film Anti-Suffocation Warning Notice

All plastic bags with an aperture of 190mm or greater and film wrapping, irrespective of the gauge

and vent size must carry anti-suffocation warning notices.

All warnings must to be formatted as follows:

The label size is required to be

relative to the primary pack

dimensions so as to provide

adequate information prior to any

movement of the pack. The label

should supply all relevant

information without detracting

from the pack presentation and be

applicable to the product.


April 2018

Repeated print at 300mm intervals

Minimum size of 30mm x 70mm

Character font size minimum 10mm high

Loading

Another important consideration is how you load the container. Suitable loading enables the Tesco

Team to handle and unload your products in a safe and efficient manner.

Allow for a 20cm gap

Allow for a 20 cm gap Cases stacked in line

are easy to unload

Always stack the heaviest

items at the bottom.

Where the case width is the

same as the container, allow

for a gap of 20cm either side of

the load which should be filled

with removable cladding to

avoid movement in transit (see

below).

Products should always be

loaded with safe and simple

unloading a priority.


April 2018

Dunnage Bags

Please note that the use of Dunnage bags in the example below is a suggestion only. Dunnage

bags are not mandatory, but are advised.

Stock that arrives at the depot and has shifted in transit due to the load not being secured is the

supplier’s responsibility. All reasonable measures need to be taken to ensure the load is secured.

Weight Restrictions

For deliveries to Tesco Direct please refer to the document - Tesco Direct Packaging Guidelines V1.

For deliveries to all sites the same 25kg weight restriction for one case is also applicable.

All products should have advisory stickers informing depot colleagues of the weights when over

20kg in order that we can minimise risks to staff regarding manual handling. Under no

circumstances should product weighing greater than 20kg be stacked inside a container over 1.4m

in the interest of the health and safety of our colleagues.

To reduce the risk of movement and damage in

transit, you are requested to fill the gap with air

bags which deflate to allow for easy unloading

access.

This is an

example of an

air-fill bag

used in

containers

No product over 20kg (except 2-man)

should be stacked above 1.4m.

It is costly for Tesco when products are presented for delivery in a manner outside

of the rules shown in this manual. Any non-conforming delivery may be subject to

rejection and/or incur cost recovery under the non-conformance ways of working

Page 54


April 2018

Depot Pallet Requirements

Below is headline detail around some of the physical delivery standards required when making

deliveries in to our depots.

Any exceptions to the below agreements must be agreed by [email protected].


NumberPallet Dimensions Pallet Types

Double

Stacked

Max

Individual

Pallet Height

Pallet

Returns

Max Pallet

Stack

Height

Unload

Method

Pallet Wrap

Requirement

Rear

Unloading

Only

Rear

Unloading

Only

Rear

Unloading

Only

Rear

Unloading

Only

Rear

Unloading

Only

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

280cm

Including

Pallets

280cm

Including

Pallets

280cm

Including

Pallets

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

280cm

Including

Pallets

Rear

Unloading

Only

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Rear

Unloading

Only

Rear

Unloading

Only

Side

Unloading

Only

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

280cm

Including

Pallets

280cm

Including

Pallets

280cm

Including

Pallets

280cm

Including

Pallets

280cm

Including

Pallets

No

No

No

No

Yes

168cm

Including

Pallet

168cm

Including

Pallet

168cm

Including

Pallet

168cm

Including

Pallet

168cm

Including

Pallet

168cm

Including

Pallet

168cm

Including

Pallet

168cm

Including

Pallet

168cm

Including

Pallet

No

No

No

No

No

CHEP, LPR or

IPP Pallets

Only

CHEP, LPR or

IPP Pallets

Only

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

1200mm x 1000mm,

4 Way, Full

Perimeter Base

1200mm x 1000mm,

4 Way, Full

Perimeter Base

1200mm x 1000mm,

4 Way, Full

Perimeter Base

CHEP, LPR or

IPP Pallets

Only

CHEP, LPR or

IPP Pallets

Only

CHEP, LPR or

IPP Pallets

Only

CHEP, LPR or

IPP Pallets

Only

CHEP, LPR or

IPP Pallets

Only

CHEP, LPR or

IPP Pallets

Only

CHEP, LPR or

IPP Pallets

Only

1200mm x 1000mm,

4 Way, Full

Perimeter Base

1200mm x 1000mm,

4 Way, Full

Perimeter Base

1200mm x 1000mm,

4 Way, Full

Perimeter Base

1200mm x 1000mm,

4 Way, Full

Perimeter Base

1200mm x 1000mm,

4 Way, Full

Perimeter Base

1200mm x 1000mm,

4 Way, Full

Perimeter Base

Livingston 501

Donabate 520

Antrim 851

Magor 180

Reading 140

Goole 530

Daventry 920

Lichfield 540

Thurrock 400



April 2018

With the above detail, please note the different pallet requirements and heights at Oakwood

Distribution Centre, along with the different unloading methodology at Antrim Distribution Centre.

Delivery Presentation

The way you present your product on the vehicle has a significant impact on the efficiency of our

network and the speed at which we can unload and turnaround your vehicles. By getting these

basics right, you will speed up the route and receipt of your products to the customer and improve

availability.

Key Points

SSCC labels must face the back door of the vehicle.

Vehicles should be loaded to match the tipping order. They should be loaded to ensure the

earliest booking is at the back of the vehicle, and so can be tipped first. Tesco stock should be

unobstructed at the time of delivery to our sites. Our depots will not handle stock that they are

not due to take delivery of and your vehicle will be rejected.

Products are to be grouped by type and size – i.e. like products are to be grouped together and

not spread throughout the load.

Products are required to be stacked in accordance with product specific orientation (TixHi) and

stacking instructions.

Products should be loaded so as to minimise the risk of their being damaged.

Products are to be securely and adequately packaged. Damaged products/packaging will be

considered a delivery conformance issue and may result in the refusal of the product and an

appropriate cost recovery.

Products are to be secured in accordance with the trailer specification, e.g. securing straps are

to be used on both sides of a curtain sided trailer.

For non-palletised products (i.e. domestic appliances) a clamp truck may be used to unload the

vehicle. You should therefore, use spacers of at least 75mm to leave appropriate clamp gaps to

enable unloading. Products should be in the correct orientation to ensure safe unloading with

no product damage.

Labelling should also be utilised to instruct Tesco operatives which orientation to clamp

products and, where relevant, the clamp pressure to be applied.

Products should be loaded so as to maximise efficient tipping of the vehicle.


NumberPallet Dimensions Pallet Types

Double

Stacked

Max

Individual

Pallet Height

Pallet

Returns

Max Pallet

Stack

Height

Unload

Method

Pallet Wrap

Requirement

140cm

Including

Pallet

No

200cm

Including

Pallets

Rear

Unloading

Only

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Oakwood 5101200mm x 800mm 2

Way Pallet

Stamped

White Euro

Pallet

Yes

168cm

Including

Pallet

No

280cm

Including

Pallets

Rear

Unloading

Only

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Fenny Lock 810/700

1200mm x 1000mm,

4 Way, Full

Perimeter Base

CHEP, LPR or

IPP Pallets

Only

Yes

168cm

Including

Pallet

No

280cm

Including

Pallets

Rear

Unloading

Only

Clear Wrap

Only. No

Coloured or

Opaque

Wrap.

Middlesborough 380

1200mm x 1000mm,

4 Way, Full

Perimeter Base

CHEP, LPR or

IPP Pallets

Only

Yes


April 2018

Different brands are not to be mixed in the same packaging.

Present products so they require minimum handling to offload – e.g. TV screens should face

inwards to allow clamping.

Leave at least 75mm between stacks to allow for clamping.

Leave sufficient space between the top of each stack and the roof of the container/trailer. N.B

(Intermodal) containers can only be delivered by prior arrangement.

Product descriptions and barcodes should face outwards for easy access and reading, on all

four sides of the pallet.

All POs are to be kept separate within the trailer/container for ease of receipt even if they are

the same TPND.

All trailer straps are to be cleared to the sides of trailers or containers when not in use to secure

the load. This is for optimum health and safety and time management.

Pallets cannot be cross stacked within trailers (see below) as we have no way to offload these

pallets.

Mixed Pallet Deliveries

Mixed pallet deliveries concern loads where you have made an agreement with Tesco, prior to

orders being delivered, where more than one TPND (product) may be sent on one or more

pallets.

Agreement and Process

Without a prior agreement from both Tesco Inbound Standards and the buying category, loads

must be delivered with one product per pallet. Stock delivered to the sites without an agreement

will be rejected by the depot and subject to non conformance.

Any deliveries of mixed product pallets must be agreed on a delivery by delivery basis by the

receiving depot and inbound standards.

With Agreement from Category & Distribution

Following confirmation of mixed pallet delivery the following guidelines are set:

Maximum of seven pallets of mixed product sent in any one delivery.

Maximum of four TPND (products) sent on any one pallet.

Tesco has no capability to

remove pallets that are

cross-stacked within a

trailer.

Deliveries received in this

manner will be considered

non-conforming and

rejected by the depot.


April 2018

Any mixed pallets must only contain one PO number.

Each product must be placed separately in each corner of any mixed pallet.

Products must be clearly separated and highlighted individually.

Each mixed pallet must be clearly identified as a mixed TPND pallet.

Mixed pallets must not contain colour or pack size variants of the same products.

All mixed pallet deliveries must be sent in either blue totes or black crocodile lidded trays (as per

your agreement with Tesco).

Any products of more than four cases, must be on its own pallet.

Explanation of rules

The tray restriction is designed to isolate small products – there should be no reason for a larger

product to require delivery on mixed pallets.

Limitations on numbers are required for ease of delivery.

Product separation is required for accuracy of delivery.

Pallet identification is required to increase receipt accuracy.

Format for Identification

Identification of any of the above criteria should be on a clearly typed A4 sheet of paper attached at

the appropriate corner (for product) and prominently on the lead facing side (trailer doors facing) of

the pallet for the mixed pallet signage.

Exceptions to the Rules

Certain suppliers may be exempt from the above restrictions. This again is with a clear written

agreement from both Tesco Inbound Standards and the category buying team for your product

group.

In this circumstance, an individual agreement for product delivery specification will be made at the

time of the order being placed.

Code Dated Product

For suppliers delivering date-coded product, the following rules must be adhered to:

Dates must be clearly displayed on the outer case of the product and pallet SSCC label.

These dates must match.

Dates must never be mixed on any pallet.

Dates must be clearly visible on the outer case of the product.

Failure to adhere to the above guidelines may result in non-conformance cost recovery.


April 2018

Part 5 – Pallet Standards, Container Loads, SSCC

and ASN

We constantly strive to make our distribution and transport network the most effective it can be. We

are aware that over the years, different parts of the industry have evolved at different times with

different retailers having different specific requirements for the same criteria. This section is

provided to eliminate confusion, giving clear direction so that you are able to understand the Tesco

standards and requirements.

Whilst not all the criteria will be relevant to your company in this section, the information here helps

us to work together to create a simpler and more cost effective supply chain. If you believe the

standards do not apply to your business, please seek confirmation from

[email protected] before assumption.

Pallet Standards and Pallet Presentation

There are many pallet providers active in the UK at present, using many materials to provide a pallet

solution for businesses. These often vary in their consistency, quality and dimension.

At Tesco, we use a uniform design standard. We also use automation within many of our facilities

which adds other, more finite criteria to the presentation of the pallet when received at Goods In.

Pallets should conform to the British Standard 2629, i.e. 1000 mm x 1200 mm, four way entry, non-

reversible, full perimeter base.

All pallets provided should conform to the standards detailed here. Unfortunately, we cannot

accept any pallets used outside of these standards, unless this has been agreed in writing from the

inbound standards team.

Pallet Standards

Dimension 1200mm x 1000mm x162mm (L x W x H)

Pallet Entry (1200mm side) = 390mm x 95mm (W x H)

Pallet Entry (1000mm side) = 357mm x 120mm (W x H)

Full perimeter base board

Solid Block construction

Four-way entry

Wood constructed

Non-reversible

Painted and stamped

Tare Weight = 28kg

All pallets are to be of a strong construction without broken, cracked, missing or damaged slats. The

corner blocks of the pallets must be fully in tacked. Please refer to the ‘Acceptable Pallet Guide’,

issued by inbound standards. This is also available on the training essentials website.

White pallets are not to be used for deliveries in to our sites, as the quality of the pallet cannot be

guaranteed which constitutes a health and safety risk.



April 2018

Acceptable Pallets

Tesco have three approved suppliers of pallets which are the following:

IPP: Tel No: 01676 524000

CHEP: Tel No: 0161 7860 500

LPR: Tel No: 01527 523311

Pallet Exchange Identification Numbers

All our sites use a one way managed recovery system with the three approved pallet providers.

Below are the account ID’s for our depots.

Pallet Load Specification for Stacking a Stable Pallet

Overhang

There should be no overhang outside the pallet perimeter for products with dimensions of less than

the footprint of the pallet. This is to ensure the stock

can be handled and stored safety within our

warehouse.

For product in excess of this size, please speak with

your commercial contact in order to find the most

suitable site for storage of the product.

If pallet quantity has to be reduced to achieve this,

please ensure you make your buyer aware so the

ordering multiples can be updated correctly.

Depot Name Account Code Depot Name Account Code Depot Name Account Code

Daventry 238873 Daventry 0100682181 Daventry D93206

Lichfield 194681 Lichfield 0100450920 Lichfield D82285

Thurrock 141647 Thurrock 0100071085 Thurrock D49489

Magor 141753 Magor 5000498077 Magor D47580

Reading 287420 Reading 0100794800 Reading D100792

Goole 195447 Goole 0100454155 Goole D82584

Livingston 193375 Livingston 0100438943 Livingston D81406

Donabate 192129 Donabate 5000522234 Donabate D65320

Antrim 141641 Antrim 5000515675 Antrim D47688

CHEP Account ID's LPR Account ID'sIPP Account ID's

CHEP Pallet Example IPP Pallet Example LPR Pallet Example


April 2018

Pallet Stacking Specification

To give the pallet the most effective stacking structure, all layers on the pallet must be interlocked

(brick stacked) to ensure stability of the pallet through the supply chain. Each layer on the pallet

must contain the same number of cases to allow for efficient and accurate receipt of the stock upon

delivery.

The below image shows a pallet delivered to a perfect standard.

Pallet Wrap Specification

There is a specific way that we request supplier wrap pallets to ensure the maximum stability of the

pallet through the supply chain.

Wrap at Top.

This should finish 20mm from the

top of the pallet load. If you place

the traded unit barcode at the top

right or left hand corner, the wrap

will not interfere with the barcode

upon receipt.

Wrap at Base.

This should finish 20mm over the

bottom of the stock, overlapping

the pallet itself in order to secure

the load to the pallet.


April 2018

The following pictures illustrate poor pallet wrapping which contributes to non-pallet conformance.

Stacked Pallet Requirements

Our distribution centers are happy to accept stacked pallets, up to a maximum height of 280cm

including the height of the pallets. This is not to be exceed for any reason.

Any stacked pallets that are delivered must be wrapped in a specific way. Each pallet must be

individually wrapped and then wrapped again as a stacked pallet. The pallet stack is not to just be

wrapped as one.

Stacked pallets must be able to be unloaded through the back door of the delivery vehicle. Any

pallets which the site are unable to unload safety will be rejected. Please ensure your vehicles meet

the required specification.

Each pallet must have its own SSCC label, and not one SSCC label per stack. The SSCC label must

be on the outside of the shrink wrap, not under it or stock to the stock.

Pallet Presentation

You must ensure that the pallet heights are agreed prior to initial delivery.

Standard Pallet max. height 168cm

MU (Merchandising Unit max. height 168cm.

Both of the above include the height of the pallet.

Weight

Standard Pallet (including the pallet) not to exceed 1250kg. Any pallet to be delivered above

1000kg must be approved before delivery by the commercial teams and Inbound Standards.

Pallet wrap tension

needs to be adjusted.

Pallet wrap end tail

needs to be secured.


April 2018

MU (Merchandising Unit) (including the pallet/ Dolly) not to exceed 1250 kg

Merchandising Unit (MU)

The product is packed into each Merchandising Unit or UDP and secured by stretch wrap or

banding tape. It is imperative that each MU or UDP is in good operational order and is not damaged

in anyway. If you deliver any MU or UDP which are deemed to be a health and safety risk at depot

level then the offending MU or UDP will be rejected and returned.

To ensure that the MU and UDP’s arrive safely and without damage, please fulfil the following

mandatory criteria:

All MUs / Dollies are secured safely on the vehicle by straps or bars.

All MUs are wrapped with stretch wrap twice and banded in pairs, to ensure no load shift

during transit.

MUs should never be double stacked.

All MUs with wheels (UDP/K-roll) can move freely and are free from debris.

Each pre-filled off-fixture display would be delivered as one Tesco Product Number but

may have several products within (ratio pack).

An SSCC Barcode must be rear facing. And on each unit.

MU’s must be delivered 60 per load.

Dolly/MU Damage Prevention

In order to prevent product damage and potential loose loads when moving dollies and

Merchandising Units (MUs), we recommend you use the ‘Strap 2000’ diagonal load restraint

system.

All store delivery / front haul contractors need to have the strapping system used in their trailers

verified and signed off by the depot Health and Safety Officer and the Site Engineer.

Merchandising Unit Pallet Base (800 x 600 mm) (e.g. UDP or K-roll)

Either, a four sided square which sits upon four moveable wheels at each corner of a plastic frame,

(retractable wheels in case of K-roll version), or a semi pallet (e.g. Dusseldorf).

These pictures

show an example

of an OFD.


April 2018

Beverage Tray Deliveries

CHEP are Tesco’s preferred supplier of Beverage Trays which are compatible to the Tesco Half

Pallet (UDP) as part of the original load.

See CHEP’s full pallet range: www.chep.com/uk/en/consumer-goods/platforms/pallets

Quarter Pallet Instructions

We have introduced a new reusable Quarter Pallet (600 x 400mm) for use through the supply chain

and in store for seasonal events and promotions. If we have agreed with you that you can deliver

using Quarter Pallets, please refer to the full Tesco Quarter Pallet information pack.

Tesco are also able to accept the Quarter pallets provided by CHEP, LPR and IPP during seasonal

peaks and are advised for use by the Equipment Control Team.

CHEP Quarter Pallet* (600 x 400)

Quarter pallets weighing under 23kg total weight, must be delivered in to the relevant distribution

centre, 4 to a pallet. These are picked as a normal case of stock.

Any quarter pallets over 23kg total weight, must be delivered in via the trunking station. These

must be in banded pairs to ensure stability in transport and unloading.

Stock delivered outside of these standards will be rejected by the

depot.

The Tesco Quarter Pallet Information pack and other guides and

manuals relating to Quarter Pallets can be located by access via:


http://www.chep.com/uk/en/consumer-goods/platforms/pallets



April 2018

Container Load Presentation

Tesco accepts containerised loads from around the world in order to maximise the cubic capacity

and therefore manage the cost effectiveness of deliveries from suppliers upon agreement.

The efficiency of vehicle turnaround at Tesco distribution centres is entirely dependent upon your

ability to achieve the standards detailed below. Safe structuring of the load will result in reduced

damages in transit while clear product identification will reduce receipting errors and close

inspection of the container prior to loading will ensure the goods arrive at Tesco sites in a manner fit

to present to the customer.

Please ensure that if goods are to be sent in containers that the key people in your organisation

understand the requirements and procedures in order to make a cost effective supply chain. All

container deliveries must be agreed by the commercial and stock planning teams, as additional

resource is required.

Whether loading a container at the factory or delivering into the consolidation centre, the following

requirements apply:

1. Loose Loading Containers

Cargo should be loaded horizontally and sequentially in LMPO / TPN order.

Every carton is required to have a carton label which faces the container doors.

No additional banding or strapping should be used.

You may incur cost recovery charges for rework where the above does not happen.

2. Snake Loading

Whether CFS or CY loaded, cargo should be loaded in CBT PO and TPND sequence in a

pattern known as ‘snake loading’.

Labels - Cartons should be loaded with labels facing the container door.

3. Mixed Cargo & Double Drops - CFS ONLY

Cargo for different destination countries should never be consolidated.

Clothing and hard-lines cargo can be consolidated * Hanging and boxed cargo can also be

consolidated.

Corporate Purchasing cargo should never be consolidated.

CE clothing and hard-lines can now be mixed with Clothing loaded by the doors.

4. Palletised Loads

1250kg inclusive of the pallet weight.

5. Maximum Height

Pallet - 167cm including Pallet

Product cannot overhang the pallet.

Pallet is required to be shrink-wrapped.

One TPN per pallet.

6. Other

For small products, pallet corners and shrink wrap or banding tape may be required.


April 2018

All cases stacked on the delivered pallet are required to have the barcode labels facing out to

facilitate Goods In scanning in the DCs. Outer case barcodes should be readable and of consistent

quality.

Container loading

This section covers loading standards required for containers and is designed to provide all the

necessary details on what to consider when preparing stock in containers for delivery into the Tesco

distribution network. This will help optimise space within the container, drive costs down and

enable the least amount of damages.

These are relevant for international suppliers of stock.

Container Standards

Snake Loading

Whether CFS or CY loaded, cargo should be loaded in CBT PO and TPND sequence in a pattern

known as ‘snake loading’.

Labels - Cartons should be loaded with labels facing the container door.

Where breakdown cartons are used, all cartons that have 'punch panels' must face outward where

possible.


April 2018

Step-loaded containers

If there is not enough cargo to fill the container then the stock must be step-loaded at the doors to

prevent movement of cargo in transit.


April 2018

Slip-sheet cargo – hard-lines only

The booking made must reflect the correct loading type i.e. Slip-sheet or Loose Loaded.

If a container is the majority slip-sheet with part loose cargo, all PO detail must be entered as Slip-

sheet Cargo.


April 2018

Advanced Shipment Notifications (ASN) & Serial

Shipping Container Code (SSCC)

Providing an ASN significantly expedites the delivery turnaround of a palletised load and increases

the accuracy of receipt of the goods delivered. The below details provide everything required in

order to successfully compile an ASN for a load. This is a mandatory process for all palletised loads.

For more information on how to be set up to generate an ASN’s please contact

[email protected].

Advanced Shipment Notification

To improve the supply chain efficiency between Suppliers and Tesco, you are required to send

Advanced Shipment Notification (ASNs) which are to be sent prior to delivery of a purchase order.

The ASN will contain the exact information of the configuration of the vehicle, including

information of the POs, SSCC codes of the pallets, products, quantities and code dates included in

the shipment.

To ensure this process operates at the optimum level of efficiency it is required that SSCC labels,

and at least one case barcode on each pallet, are rear facing when loaded for delivery.

ASNs can be transmitted via EDI or through Tesco Information Management System (TIMS).

Key Points to Focus On

Understand the ASN, SSCC, EPOD and EGIN requirement documents.

Engage your IT and Operation departments with the project.

Decide which system you will use to move to Electronic Notification.

Ensure you achieve 100% conformance.

Ensure all questions are emailed to [email protected] and

[email protected].

Link to the TIMS training guide: ASN TIMS Supplier Training Guide.

Accurate and compliant information must be provided.

Every delivery must have an ASN.

Must be transmitted as the vehicle leaves your site.

Other guides and manuals relating to ASN and SSCC can be located by

access via:







April 2018

Serial Shipping Container Codes (SSCC)

This section explains the Serial Shipping Container Codes (SSCC) pallet label requirement for

Electronic notification.

SSCC Label Presentation

Pallets should:

Be labelled with two identical pallet labels, one on the short side and one on the long side.

An SSCC label, on each pallet, should be facing the rear of the vehicle when loaded onto the

vehicle. This allows the pallet to be easily scanned upon delivery.

A sticky label should be used, to ensure it does not get lost in transit or fall out of the pallet.

For pallets taller than 1000 mm barcodes should be no higher than 800 mm and no lower

than 400 mm.

For pallets lower than 1000 mm – as high as possible but no higher than 800mm and no

lower than 32 mm from the base of the unit.

The Tesco Barcode Department will be happy to provide any assistance and guidance for

any queries relating to barcoding and their formats, and can also supply further copies of

the ‘Code of Practice’ booklet. Tel: 01707 381 360.

Tesco require all suppliers to meet GS1 standards for all barcodes. Our store and

distribution systems are some of the most advanced and it is essential that all barcodes

work first time every time.

Every barcode meets GS1 EAN standards, and will be approved by the Buying teams and

Barcoding team before first use.

Please refer to Tesco Barcode Quality Standards V9 Document for further details.

The SSCC pallet label is mandatory for all pallets delivered into Tesco. The SSCC label represents

the physical link that relates pallets delivered to the Advanced Shipping Notification (ASN). Tesco

use supplier provided SSCC pallet label to receive pallets into our distribution centres. We are then

able to send an Electronic Proof of Delivery (EPOD) note to the supplier, removing the paperwork

from the supply chain.

Please note, the EPOD process is only available to a small number of suppliers whilst testing

is ongoing, however ASN’s and SSCC labels are still required.

GS1 is a global organisation that develops and implements global standards and solutions for the

supply chain. GS1 have issued standards relating to the SSCC barcode and label positioning.

Complying with these standards removes conflicting ways of working, simplifying the supply of

goods to multiple customers. Tesco are therefore keen to align with these standards.


April 2018

Other guides and manuals relating to ASN’s and SSCC’s can be located by access via:


- SSCC supplier guide

- GS1 link

- SSCC document

- Reduce check criteria

Loose Equipment Management

Loose equipment is defined as: reusable or returnable trays, for example, green or blue trays,

potato bins, dollies, tote bins UPD and OFD bases. For further information on loose equipment

contact the team below:

Tesco Loose Equipment

Tesco Daventry Distribution centre

Saxon Drive

DIRFT

NN6 7GY

Email – [email protected]

Tel - 02038010708




April 2018

Site Operations

Achieving great availability and well-presented, undamaged stock is a big challenge and is affected

by how smoothly stock is delivered to our distribution centres. Understanding basic site operating

procedures that would affect a delivery will minimise any disruption and enable the fastest and most

safe method of receiving goods.

Delivery Paperwork

All delivery paperwork is required to include:

1. Your correct company name

2. Tesco order number and order date

3. Tesco TPN (product identification code)

4. Clear product description (no abbreviations)

5. EAN number (Retail and Outer)

6. Total delivery quantity, listed by line with number of cases and sales units

7. Number of pallets

8. Tesco booking reference (supplied by bookings team)

9. Delivery address

10. Delivery date and time slot

11. Trailer seal numbers

12. ASN and SSCC label numbers

If a driver fails to present the correct delivery paperwork on arrival at site, this will be considered as

a delivery conformance issue and we may refuse the load.

If you are delivering to more than one facility the delivery driver should present a separate note for

each delivery. Delivery notes will only be accepted as originals and not handwritten or photocopied.

They are required to be clear to read and in English. The vehicle must be loaded the correct way

round.

Delivery documents must accurately reflect the products and quantities delivered. They must not

be attached to cartons within the load. It is essential for the driver to hold them separately, ready

for inspection, and present them to the goods in clerk upon arrival at the depot.

Drivers are required to wait patiently while delivery documents are checked. They will be asked to

countersign the paperwork as requested by us. If a driver refuses to wait we reserve the right to

refuse to tip the load.

If a site refuses a delivery, a Tesco or associated third party staff member giving the reason for the

refusal will sign the paperwork.


April 2018

Tesco Delivery Note Standard & Tesco Drivers Manifest

Standard

Whilst the format may alter dependent upon the systems available, the below standard delivery

format sheet is an example of what detail is required in order for us to accurately receive stock into

all GM and Grocery sites should there be a system or power outage.

To confirm your delivery paperwork is acceptable, please contact [email protected].



April 2018

Site Health and Safety

Tesco takes the health and safety of all colleagues and visitors extremely seriously – this includes

delivery drivers and contractors. The below details relating to health and safety are fundamental and

these details are to be adhered to at all times for the benefit of all.

Arriving at the site

Deliveries are to arrive within 30 minutes of the agreed delivery slot.

Drivers arriving more than 30 minutes before the booked delivery slot may not be allowed

access to the site.

All drivers must arrive with enough legal working and driving hours remaining for their

allocated slot and for their exit from site.

Vehicles and drivers may be subject to security checks and searches at any time whilst on

site. These checks may be carried out at random, or where a trailer seal is found to be broken

when entering the site.

Prior to unloading the vehicle it will be checked to ensure its security seal has not been

compromised. Any serious risk will be reported to the appropriate authorities.

We operate 24/7 CCTV at all our sites to ensure delivery and safety procedures are adhered

to.

It is Tesco policy to attach the greatest importance to the health, safety and welfare at work for all

our employees, customers and visitors, accepting that this is a vitally important management

responsibility.

In the operation of our business, and in the maintenance of premises, plant and equipment, it is the

specific responsibility of management to prevent hazards to the health and safety of all employees,

our customers and any other people who may be affected by Tesco. In order to assist us with this

responsibility, the duty to take all reasonable precautions must be delegated throughout the

management structure and to all colleagues.

Health and safety law places specific duties upon all of us, Tesco and its employees, to protect health

and safety ‘so far as is reasonably practicable’. Tesco supports both management and colleagues

with a comprehensive range of measures designed to assist with these duties. These measures

include the objective assessment of the risks presented by our work activities, the development of

effective safety measures to control those risks, and the provision of appropriate training and

information to all employees. The effectiveness of our Health & Safety measures is dependent upon

the commitment of all suppliers.


April 2018

Supplier Driver Requirements

To promote safety standards and practices at the Tesco

distribution centres, the following guidelines must be adhered to

by all suppliers and hauliers:

Everyone has a responsibility to adhere to the guidelines issued

by Tesco. These can be found in the ‘Health & Safety Leaflet’ which is available on entry to the

distribution centre. All drivers entering a site must read and comply with the site rules detailed in the

Health & Safety Leaflet.

You must adhere to the relevant regulations under the HEALTH & SAFETY AT WORK ACT, 1974.

ALL drivers must wear hi-visibility jackets or vests at all times whilst on site. Our yards are full hi-

visibility vest zones and anyone working or walking on the yard must wear as minimum standard

Class 2 hi-visibility vest that conforms to BS EN 471. Failure to do so will result in the vehicle not

being allowed on site.

Hi-visibility coats or vests must be in good repair, clean and fastened up to enhance their visibility

from the front.

ALL drivers must wear ‘Safety Shoes’ when on Tesco premises. The shoes must be robust and

comply with British Standards EN345. Failure to do so will result in the driver being asked to leave

site.

BE AWARE of shunter vehicles and fork lift trucks operating on this site. These vehicles operate

two-way in some areas.

ALL drivers must keep to the safe walkways when walking on site.

Smoking is prohibited on site apart from in the designated smoking areas. Any driver caught

smoking will be asked to leave the site immediately.

UNAUTHORISED PERSONS - No unauthorised personnel or animals are permitted on site.

No persons under the age of 18 are allowed onto a Tesco site – this prohibits visiting drivers from

having children seated in their cabs when making deliveries to Tesco.

It is mandatory that drivers hand their cab keys for their vehicle into the Goods In office. Both

driver and passenger doors must be locked. This is to ensure the vehicle cannot be moved until

Tesco Operations are complete and the Goods In bay shutter is closed and a green light is

illuminated.

Drivers and any authorised passengers must wait in the ‘Drivers Rest Room’ while vehicles are

being unloaded and must not sit in their vehicles during the unloading / loading operation.

Drivers and any authorised passengers can only enter the warehouse if requested to do so by a

colleague.

SUPPLIER / HAULIERS VEHICLES - Drivers should exercise caution when manoeuvring their

vehicle, taking into account pedestrians and other vehicles moving around the distribution

centre. The speed limit, as indicated by the signs, must be observed at all times. Parking is not

allowed on the site at any time apart from off-loading / loading or in the designated parking

areas. Attention should be paid to warning lights, traffic lights, and signs. Passengers in vehicles

may use the site services at the discretion of the Shift Manager.

Random checks are in operation on site - the trailer contents may be checked and matched to

paperwork.

Use of gas cookers in cabs whilst on Tesco site is strictly prohibited. All distribution centres have

Driver Rest rooms where drinks are available.

Loading Bay Doors are equipped with a pair of control lights, one red and one green. Code of

operation is RED – vehicle is currently being worked on is GREEN – When work is completed, the

vehicle may be moved when authorised to do so by the Goods-in personnel.

Mobile phones are prohibited from use in the yard and whilst driving in the yard.

Vehicles must not be uncoupled or coupled in the yard.

Fire Register details will need to be taken.

Any driver found to have broken any of the above rules will be asked to leave site immediately

and may be banned from all Tesco sites.


April 2018

Tesco distribution centre procedures

On arrival at the unmanned gate, the driver should: -

Enter supplier lane and approach barrier.

Push intercom and speak to goods-in colleagues.

Inform Goods-in colleagues of supplier name and booking reference/ PO number.

Take and familiarise themselves with the health and safety leaflet found beneath intercom.

Wait for barrier to rise fully and enter distribution centre.

Park up as directed and report to Goods–in office with paperwork and keys.

Continue as directed by Goods-in colleagues.

To exit distribution centre, the driver needs to: -

Ensure they have all paperwork (including exit code for gate) and vehicle keys

Approach barrier slowly

Enter exit code into keypad

Wait for gate to rise fully and exit distribution centre.

Should the gate not open, speak to security colleagues via intercom

Trailer / Load Presentation

Doors must be open before backing onto a bay.

Restraining equipment such as bars, straps, bulk heads etc. must be moved and stowed

safely in a manner that will not obstruct tipping.

The vehicle will be marked as arrived, when the vehicle is ready to tip.

If bars, straps and bulkheads are not immediately available and need to be moved whilst

tipping is in process, the driver will be asked to escort a member of the warehouse team to

the rear of his vehicle where the equipment will be moved, as long as it is safe to do so.

Trailers must be level with the bay and safely accessible from the dock levelling plate. Failure

to level may result in delay or refusal of the vehicle.

Escalation procedure for late arrival

A delivery is classed as late if it arrives at the security gate more than 30 minutes after the

agreed booking time.

The driver contacts the haulage company stating the delivery will be late.

The haulage company follow late arrival process, updating Transporeon with the new

expected time of arrival.

Drive off poster displayed in

Goods In office of each Tesco

distribution centre


April 2018

Drivers

All drivers must also

Hand their cab keys (including all duplicate sets of keys) for their vehicle into the goods-in

office. This is to ensure the vehicle cannot be moved until the goods-in bay shutter is closed

and a green light is illuminated.

Park on a waiting bay or the goods-in bay as instructed by the goods-in department.

Return any pager issued to the goods-in office before leaving site (a pager may be issued if a

goods-in bay is not available). This helps to maintain vehicle turnaround time.

Wait in the drivers’ rest room whilst pallets are being unloaded.

Leave site with any delivery or collection paperwork issued.

Not park or wait on yellow hatched areas or walkways.

Direct Deliveries / Foreign Drivers

It is your responsibility as our supplier partner to ensure that drivers of direct deliveries understand

the Distribution Centre site regulations. A brief of generic regulations must have been read and

understood and you must be able to demonstrate under audit conditions that this has been

completed. Failure of compliance may result in the load being rejected. A contact name and

telephone number should be available with each direct delivery to report any non-conformance.

Drivers must have a comprehensive understanding of English, to ensure they can be

communicated with and any issues reported.

Control of Contractors

If for any reason a delivery vehicle becomes faulty to the point of recovery or repair on or from site is

required, the Duty Manager must be informed. If the repair is to be made on site, relevant method

statements, confirmation of competence and a site permit to work must be completed before any

work is started.


April 2018

Vehicle & Trailer Operating Standards

General operating standards

All vehicles delivering into Tesco distribution

centres must conform to certain dimensions and

must meet all requirements and government

legislation.

Access to all vehicles must be restricted to

authorised personnel only.

Any vehicle which has previously been

used to carry livestock must NOT be used.

Vehicles must be clean, dry, and free from any debris or taint resulting from previous use.

Decks, sides and roof must be free from any adhering matter or infestation. Vehicle floors

must not have central struts and they must be flat, safe, solid and free from any damage.

All internal fittings must be in good condition and securely fastened. Procedures must be in

place to ensure product is held under secure conditions during distribution, loading and

unloading.

All deliveries must be unloaded through a Tesco bay door. Any vehicle that is unable to be

unloaded through a Tesco bay door will be rejected by the distribution centre with the

haulier/supplier liable for the re-delivery costs.

No vehicles that arrive at our sites should have a tail lift of any description.

Vehicles fitted with rear roller doors prevent our MHE from accessing the pallets within the

vehicle. These trailers must not be presented to our sites.

Planned maintenance schedules must be in place and adhered to. The haulier/supplier must

ensure the safety, legality and quality of products are not jeopardised during maintenance /

repair operations.

The haulier/ supplier shall have in place an operating procedure to verify that the process and

equipment employed are capable of consistently maintaining product safety.

Cleaning systems/ procedures shall be in place in order to ensure that appropriate standards

of hygiene are maintained at all times and that the risk of contamination is minimised.

Cleaning chemicals shall be fit for purpose, suitably labelled, secured in closed containers

and used in accordance with the manufacturer’s instructions.

All external contractors/ engineers shall be made aware and shall adhere to all the operating

standards.

Due to the types of unloading vehicles at Tesco distribution centres, suppliers must ensure

that all trailers are presented with floor construction that is compatible with ISO 1496.

Vehicles should comply with the Food Safety (General Food Hygiene) Regulations 1995,

Schedule 1, Chapter IV, which details transportation specifically:

o Maximum External Height: 4.70 meters

o Deck Height: 1.32 meters

o Vehicle Width: 2.10 meters

All vehicles not complying with the above criteria may be subject to rejection.

Suppliers and hauliers should not use non-complying vehicles such as vans unless in extreme

circumstances and with prior agreement of the Tesco distribution centre involved and Inbound

Standards. This will be on a delivery by delivery basis with written agreement from both.


April 2018

When delivering to a distribution centre, to maximise efficient unloading, the following rules must be

followed:

Load pallets with the SSCC pallet labels facing the back door.

Multiple products on containers should be ‘snaked’ when loaded.

No damaged cartons/ packaging to be loaded.

If cartons are numbered, they should be in numerical order.

If product is date coded, there must only be one code date per pallet.

Slaved pallets are not to be used under any circumstances.

No pallets are to be mixed with multiple products.

Onsite systems and facilities

Electrical hook-ups

There is NO provision of electrical hook-ups to power refrigerated trailers on any Tesco site.

All refrigerated trailers should arrive with sufficient fuel to keep the fridges running until the

products can be unloaded and it is the responsibility of the driver to keep the fridges fully

fuelled.

The vehicle driver is solely responsible for monitoring fuel levels. If at any point, a trailer’s

fuel level is such that the driver believes the fridges may not continue to function, the driver

must leave the site, refuel and return.

Tesco accepts no liability whatsoever for any costs, expenses, damages, claims and/or losses

(including but not limited to any direct, indirect or consequential losses, loss of profit, loss of

reputation, interest, penalties, legal costs or professional costs and expenses) incurred as a

result of any fridge ceasing to function or reducing functioning capacity as a result of a lack

of fuel for any reason whatsoever, including in circumstances in which any delay causing or

contributing to such lack of fuel is the result of delays caused by Tesco, its employees, agents

or contractors.

Traka key control red light bay protection system

All Tesco distribution centres are fitted with a red light bay protection system.

This system is designed to prevent any vehicle from pulling off a bay with the bay doors open.

Drivers will be required to secure their cabs once on the bay, and then hand vehicle keys to

the goods-in clerk.

The keys are then locked into the system and cannot physically be removed if the bay door is

open.

Under NO circumstances are drivers permitted to wait in cabs, even if the keys have been

locked into the protection system.


April 2018

Discrepancies

Damages / Incorrect Products Delivered

If an incorrect product (not booked) or damaged product is found at the time of delivery, the driver

will be required to take it back with him/her, having signed for it as a return. Failure to accept the

return may result in the entire delivery being rejected.

Tesco will notify you as soon as possible if any product is found to be incorrect or damaged after the

delivery has been completed.

You must then contact the site team as soon as possible to arrange the date and time when you will

collect the rejected products (this must be within seven days of notification). If you fail to collect

them in this time-frame, we may return them to you at your cost or dispose of the stock.

Short / Over-Deliveries

Products delivered in excess of the quantity ordered or which have not been authorised by Tesco

for delivery will not be accepted and where possible will be returned with the delivery driver unless

there is no provision to do so (backhaul Deliveries etc).

Any shortages noticed on the delivery will be marked on the delivery note which the driver will be

asked to sign. Due to the nature of our receiving check process, discrepancies may not always be

identified at the time of delivery. If this happens, we will notify you as soon as possible after the

discrepancy comes to our attention.

If we notify you of an over delivery, you must contact the site team immediately to arrange the date

and time when you will collect the excess products (this must be within seven days of notification).

If you fail to collect them in this time-frame, we may return them to you at your cost or dispose of

the stock.

Our commercial teams have introduced a process to manage the impact of short deliveries more

efficiently. Any products you are out of stock on, must be notified to your commercial contact, prior

to the orders being raised. For details on this process, please contact your Supply Chain

Collaboration Manager.

Any short deliveries being made must be notified to the depot via an ASN submitted by your

business. This is a mandatory process for all deliveries in to our sites.

The driver must sign in acknowledgement that he/ she has removed the stock from site for the

reasons stated by the distribution centre, regardless of the cause.


April 2018

Conformance

This manual has been created to provide clarity for the delivery standards needed in order to

achieve the most cost effective and error free supply chain. The result of conforming to these

expectations will be faster turnaround of stock, greater availability of stock for our customers and a

greater quality of product, free from damage, provided. This will mean a great shopping experience

for customers and a simpler and more cost effective supply chain for suppliers and Tesco.

There may be occasions when, for a number of reasons, things do not go as planned or were not

planned in the first place. In these instances Tesco will strive to accept the stock wherever possible

and work a financial solution through the process of Inbound Standards.

Deliveries made outside these guidelines have four impacts:

Additional cost of re-working product into a compliant manner – this will also cause delays

in taking further scheduled deliveries into the affected site, also preventing other time

sensitive tasks from being completed.

Increasing the time it takes for getting our product to stores and customers.

Increasing the potential for customer dissatisfaction due to product damage.

Potential for suppliers’ deliveries to be refused from site.

Non-Conformance Programme Scope:

Working with supplier partners to drive compliance.

Cost recovery to Tesco distribution as a result of delivery non-compliance versus the stated

expectations and requirements.

Excludes:

Commercial cost recovery to Tesco for lost sales or incurred promotional costs

Charges made by any other department within Tesco.

Tesco reserves the right to seek compensation for commercial impacts via a separate

process where necessary.

Tesco does not accept any delivery related charges issued by a supplier partner for any

reason, including but not limited to delays at our depots.

What is this cost recovery?

These Charges are raised to recover costs incurred by our Distribution Centres where your delivery

has not met Tesco’s inbound delivery standards. Delivery non-conformances slow down the whole

delivery process, as the delivery has to be manually re-worked and corrected which is time-

intensive.

How is it calculated?

The costs are calculated in accordance with the non-conformance table of Charges as listed in the

Tesco Inbound Standards manual in the appendix below in this guide. The costs are to recompense

for the additional admin and re-work time required to resolve non-delivery conformance issues.

VAT is not applicable on these costs.


April 2018

How will you be informed of the charge?

A non-conformance report sheet is sent via email to you. This details which delivery has not met

Tesco Inbound Standard, and why (along with photographic evidence where available).

Please accept, challenge or decline the Charge as soon as possible after you receive notification. To

do so please logon to the TIMS Inbound Standards system: https://b2btims.tesco.co.uk/NC/. If you

have any problems logging in, please contact the Inbound Standards team via:

[email protected].

How to challenge this charge

You have 30 days from the date of the non-conformance report to challenge the Charge. To do so,

please logon to the TIMS Inbound Standards system: https://b2btims.tesco.co.uk/NC/ and click to

decline the Charge, giving your reasons for doing so. The Distribution Team will be informed by

email that you have declined, and the reasons you gave for doing so. They will follow up with you to

discuss, and to correct the details so you can accept the Charge.

For any non-conformance you wish to decline, you are required to provide evidence to dispute the

information provided. If we do not receive a response and supporting evidence from you within 30

days, we will take that as your implicit acceptance. Failure to provide the required evidence will

result in the costs being recovered.

The tables below set out the cost recovery which may be debited for a non-conformance and the

‘reason’ under which it will be raised.

Reason for Cost Recovery Advised Not Advised

FTA / Pull Out £50 £100

Late Arrival £50 £100

Non-compliant Trailer or Container

Rejected Vehicle

Non-compliant Stock or Pallet (Re-work)

Non-compliant Stock or Pallet (Rejection)

Barcode / Case / Label Rework

Paperwork / PO or Product Inaccurate

Damaged Stock (On Site Disposal)

£0.50 per Affected Unit

£50 Clerical Administration

£7.50 per Affected Pallet

Cost Recovery Values

£100

£100

£15 per Affected Pallet

£5 per Affected Pallet

Non-

compliance

cost recovery

reason


https://b2btims.tesco.co.uk/NC/


April 2018

Non Conformance Reason

No S

how

/Pull

Out

Late

Arr

ival

Non-C

om

plia

nt

Tra

iler/

Conta

iner

Reje

cted Vehic

le

Non C

om

plia

nt

Sto

ck o

r Palle

t (R

e-

Work

)

Barc

ode/C

ase

label Re-W

ork

Paperw

ork

/PO

or

Pro

duct

Not

Advis

ed

Non C

om

plia

nt

Sto

ck o

r Palle

t

(Reje

cted)

Dam

aged S

tock

-

On-S

ite D

isposa

l

Charg

e

Health & Safety

Breakdown/Packsize Issue

Packaging

Labelling/Barcodes

Pallet Issues

TixHi Issues

Best Use of Space/Timing

Slip Sheet Issue

No Open Orders

Damaged Stock

Vehicle Issue

Late Arrival

FTA

Code Date

Double Drop Issue


April 2018

Non-Conformance Communication Procedure

You will be notified daily by email when a non-compliant delivery is received from you. Information

will include:

Tesco order number

Date and location of delivery

Reason for non-compliance

Details of products and quantity involved

Photographic evidence of the non-conformance if available.

Details of the cost recovery which will be debited

The Inbound Standards team are there to support improvement in inbound standards. Suppliers

who demonstrate a difficulty in being able to adhere with the expected standards within the

manual, will receive additional contact from the department of Inbound Standards.

Please contact: [email protected] should you wish to proactively improve

understanding or the standard of inbound deliveries to Tesco.

You are now able to view the Inbound Standards performance and records for your supplier

numbers on the Inbound Standards database (TIMS system) https://b2btims.tesco.co.uk/NC/. You

will be able to view the non-conformance entries for the supplier numbers requested by you and

only those entries.

Please note, this is available for suppliers of certain categories only.

For access to the TIMS system please send a request by way of email to:

[email protected].

Cost Recovery Disclaimer for Excessive Re-works Please be aware that in the event of excessive re-works there may be a cost

recovery value that does not reflect the cost recovery matrix detailed above. In this event cost recovery will be issued to cover the exceptional work involved

but will be detailed by exception prior to cost recovery.


https://b2btims.tesco.co.uk/NC/



April 2018

Other Information

UK Tesco Grocery Network Site Map


April 2018

Carbon Reduction Programme

In 2009, we set ourselves the ambitious target of reducing carbon emissions in our supply chain by

30% by 2020.

The carbon emitted in growing, manufacturing, processing and transporting the products we sell

calculates to around ten times our direct carbon footprint. And we know that reducing emissions by

conserving resources in our supply chain can pay big dividends on other priorities, such as ending

deforestation, reducing waste and using water more effectively.

With hundreds of suppliers in many countries, many with expertise in different aspects of

sustainability, the best way to make progress is to share knowledge through our supply chains,

across the industry, and across national boundaries. This year, we asked the suppliers to our UK

market to complete questionnaires on their carbon reduction, water-saving, and waste and

packaging reduction projects.

To share knowledge and expertise more widely across our supply chain, we have set up a

Knowledge Hub - an electronic space to share best practice with our suppliers on a daily basis to

help them gain the confidence they need to invest in carbon reduction.

We are mapping the biggest opportunities to cut carbon in the supply chain – our ‘carbon hotspots’

– and will use this information to drive collaborative projects with our suppliers to reduce emissions.

We are developing an improved carbon data management solution, which will help us to accelerate

our carbon foot printing.

In 2007, Tesco committed £25 million to create a new Sustainable Consumption Institution (SCI) at

the University of Manchester. The SCI is a multidisciplinary centre of global excellence, researching

major national and international issues associated with sustainability and encouraging consumers

to adopt more sustainable lifestyles. Among its flagship projects, the SCI is focusing on

understanding and changing consumer behaviour, and identifying new technologies and

innovations across the supply chain. For further information please see www.sci.manchester.ac.uk

We welcome our suppliers to engage with us in this globally important supply chain strategy. Below

are the key contacts for the Tesco carbon reduction team along with a link to the carbon footprint

Tesco corporate website.

Contact the Tesco Carbon Reduction Team

http://www.tescoplc.com/corporate-responsibility/our-community-promises/caring-for-the-

environment/climate-change/supply-chain/

http://www.sci.manchester.ac.uk/

http://www.tescoplc.com/corporate-responsibility/our-community-promises/caring-for-the-environment/climate-change/supply-chain/

http://www.tescoplc.com/corporate-responsibility/our-community-promises/caring-for-the-environment/climate-change/supply-chain/

http://www.tescoplc.com/

http://www.tescoplc.com/


April 2018

Primary Logistics

‘Our Goal in the Primary Network Team is to deliver stock from our Tesco suppliers to our

distribution centres in the most cost effective way by road, rail or sea’.

Tesco is committed to an on-going reduction in its carbon footprint. As part of this important policy

the company has developed a unique Primary distribution operating model.

The goal of primary distribution is to deliver on-time and in-full for the lowest possible cost. The

introduction of the Tesco Primary distribution service has also allowed us to implement

environmentally responsible and sustainable solutions, whilst at the same time taking cost out of

our end to end supply chain. That means Tesco can provide even more savings for our customers

through lower prices and better services.

Primary distribution combines the experience of selected partner hauliers and consolidators with its

own inside knowledge and experience of Tesco special requirements, to provide an industry-

leading transportation and delivery service for its suppliers. Whether it is a collection from a factory,

dockside operation or local depot, we will work with each supplier to tailor a solution suitable for

both operations.

There are over 1,500 Tesco suppliers using primary distribution delivering over 75% of all goods

into Tesco distribution. In a typical week, the Primary distribution network is responsible for

managing around 12,000 loads. Tesco Primary distribution remains one of the largest single road

haulage operations in Europe.

With its focus on service, the Primary operation will manage the end to end logistics solution from,

creating a booking, collection, consolidation / re-work (where required), and final delivery to any

part of the Tesco global distribution network. Primary service levels are consistently higher than

non-primary operations into every depot in the UK and central Europe meaning a better service

level for ‘our’ customers and lower supply chain costs.

As we develop our end to end supply chain proposition - in partnership with our suppliers - to

increase service levels and drive down cost and environmental impact, the Primary logistics

operation offers a real competitive advantage for Tesco and its supplier base.

Contact the Tesco Primary Team

Tesco non-food transport:

Tel: +44 (0)8450 755555

Email: [email protected]



April 2018

Glossary of Terms

ASN (Advanced Shipping Notification) – Online and automatic receipt process.

DCP (Delivery Conformance Program) – Program to ensure supplier partners meet delivery

specifications as communicated in the latest version of the Supplier Delivery Manual.

RDC (Regional Distribution Centre) used for Branch Deliveries

Booking Slot – Dedicated time for single delivery (date and time)

EAN – Product Bar Code Specifications as identified by the European Article Number

Clamp Truck Unload – Ability to unload using a weighted balanced clamp truck

Site Number – Numerical Code identifying a Tesco receiving site

Rest Area – Area designated for drivers to wait prior to being called for unloading

Trailer Seal Number – A unique number identifying a trailer’s security seal.

Delivery Note – Paperwork accompanying a delivery that authorises carriage

Third Party Staff Member – Member of staff working at a Tesco site but employed by a

third party

Business Days – Monday to Friday

Dock Leveller – Dock used for unloading which is level with the delivery vehicle

Curtain Sided – Side unload delivery vehicle

Shipping Cartons – Box containing multiple units

Multi-Part Products – Single product containing more than 1 box

Coloured Wrapping – Non transparent cling film wrap

CHEP Pallets – Pallet specification used by CHEP Corporation

Debit Note – Cost recovery method used by Tesco

OFD – Off Fixture Display unit – also referred to as FSDU or CDU

SSCC – Universally accepted shipping carton barcode configuration

Slip Sheet – Type of load preparation that uses thick grade cardboard to separate pallet

quantities within a container for ease of handling.

Slaved Pallets- Pallets delivered directly on top of another pallet.

Mixed Pallets- Pallets which contain more than one specific TPND.


April 2018

Frequently Asked Questions

Q. What would happen if a supplier arrives at site earlier than their booking time?

A. The supplier would be asked to leave site and return at the correct time. The depot may accept the

vehicle earlier, however at their discretion. There is no guarantee that an early delivery will be

unloaded.

Q. What would happen if a supplier arrives at site later than their booking slot?

A. If the load has arrived up to an hour late then the supplier will be granted entrance to the site and

advised that they will be unloaded at a time that resource is available from the site. However, without

prior notice or sufficient available resource, they may be rejected. If the load arrives more than one

hour late the load will be rejected.

Q. What would happen if the supplier driver is running out of time after arriving at the site late?

A. The supplier would not be given any preferential treatment and would have to leave site before

their driving time runs out. The delivery would be classed as a failed delivery and the relevant cost

recovery applied to the supplier.

Q. What would happen if a supplier arrived at site without the relevant paperwork?

A. The site would reject the supplier as a non-conformant load and the relevant administration cost

recovery would apply.

Q. Would there be any site tolerance on non-conformance issues i.e. ASN’s not submitted for

deliveries?

A. No. The guidelines in the supplier conformance manual are non-negotiable. If the loads do not

adhere to the guidelines they will be rejected and/ or incur the relevant cost to the supplier.

Q. What would happen if the supplier vehicle did not meet the site criteria i.e. had support

beams down the centre of the trailer?

A. The delivery would be rejected as a health and safety concern. The supplier would incur the

relevant administration costs and the delivery would have to be rebooked through central bookings.

Q. Does the site offer any opportunity for on-site parking?

A. No. The supplier would be expected to leave site as soon as their delivery is accepted. It is the

supplier’s responsibility to ensure that their driver has the necessary driving hours to complete the

delivery.

Q. Is there any PPE provision on site?

A. No. As per the supplier conformance manual, it is the sole responsibility of the supplier to ensure

that its employees arrive on site with the relevant PPE to comply with site health and safety policies

and procedures.

Q. Who do I contact if I am still not clear on the requirements?

A. For further clarification suppliers should contact Inbound Standards directly.


April 2018


April 2018

Other Manuals Supporting Inbound Standards

All other guides and manuals referenced in this manual can be accessed via:


Table of Inbound Standards Supporting Documents

Document Name Document Topic Stream

Grocery Supplier Delivery Manual -Bookings Booking a Delivery Grocery

GM Supplier Delivery Manual - Bookings Booking a Delivery GM

Express Lane Deliveries - Supplier Guide Booking a Delivery GM - Direct

Advanced Shipment Notification V1.0.1 ASN Creation All

Grocery IVS User Guide V2 Booking a Delivery Grocery

Unwrapped Pallets V2 Delivery Presentation Grocery

Mixed Pallet Deliveries Delivery Presentation All

SSCC How To - Supplier Guide SSCC Creation All

Packaging Standards - Supplier Guide V2 Product Creation All

Pallet Standards - Supplier Guide V2 Delivery Presentation All

Container Loading - Supplier Guide V2 Delivery Presentation All

New IVS User Guide Booking a Delivery All

Tesco Barcode Quality Standards V9 Barcode Creation All

5 Layer Agreement Delivery Presentation Wine Supply Only

QP Supplier Process Pack Delivery Presentation Grocery

Shipping Labels Delivery Presentation All

Serial Shipping Container Code (SSCC) SSCC Creation All

GS1 Barcoding - Getting it Right Barcode Creation All

Tesco Direct Packaging Guidelines V1 Product Creation GM - Direct

Creation and Supply ASN Guide ASN Creation All

Electronic Notification On boarding Document ASN Creation All

TIMS ASN Training Guide ASN Control Grocery

TIMS Step by Step Help ASN Control Grocery
