Green, Lean & Mean?Green IT in the real world of 2014

BCS Elite and Green ICT SGs Joint event with North London Branch

26th March 2014 – BCS HQ London

Sustainability?

Sustainability is about considering economic, social and environmental issues in a holistic way, with particular attention to long-term consequences. It can be thought of as a long-term, integrated approach to achieving improvements in quality of life while

respecting the need to live within environmental limits.

OED

Is your business sustainable?

Will it and you survive the recession?

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As a CIO what might be on your to do list tomorrow morning?

• Yours

– Latest spend forecasts and budget out-turns

– Major incident yesterday, still not back up and running

– Hacking of web sit

– Schedule meetings away from the office

– Delivering the next project portfolio report

• The CEO’s?

– Office flooded – no where to work

– Growth

– Company Product announcement

– Share price

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Key concerns might include

• Cost reduction (seeking to reduce need for resources and buy more cheaply)

• Can I avoid next IT procurement – and sweat the asset?

• Resilience and recovery

• Reduce travel and loss of ‘work’ time (work in virtual spaces)

• Be able to work whenever and wherever I choose (be nimble/agile)

Could a Green ICT lens be helpful to CIOs and CEOs ?

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Green ICT => reducing ICT costs

ICT costs

-Ensure efficient operation of ICT kit, activate power saving modes

-Reduce amount of kit, across service chain (end user, network, Server)

- Virtualise and consolidate servers and networks

- Move to the Cloud – UK Gov : Cloud first

- Share and consolidate end user devices

- Printers with scanners and copiers

- Make devices richer (laptop, desktop, tablet, smartphone….)

- Blackberry with keyboard and monitor

- Laptop with mike and speakers

•Sweat the assets to end of useful life or replace?

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Green ICT => reducing organisation costs

• Move to digital processes and transactions with customers – UK Gov : Digital by Default

• Digitise internal processes

– HR, Payroll

– Approvals

– Dematerialise…

- Work in virtual spaces

• Enable working on the move

=> around office

- WIFI

- Common workstations

=> around the country and abroad

- Laptops/mobile/BYO devices

- Browser access with VPN etc

- Hotspot access

BUT : Beware behaviour change challenge…Presentation to insert name here 6

- People

- Processes

- Technologies

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Its about

Transforming the Government Workplace

The Way We Want to Work?...

Transforming the Government Workplace

Cultural

Virtual

Physical

Civil Service agenda

Take a strategic approach to implementing: • Flexible working

• Working environments that enable flexibility

• Technologies that support smarter working

• New forms of collaboration that reduce the need for physical meetings and travel

• Culture change to enable greater organisational agility

Transforming the Government Workplace

The VisionThe Way We Work seeks better run organisations, where civil servants:

•Focus on outcomes not process

•Collaborate with others readily

•Build and maintain effective teams

•Maximise productivity

•Work flexibly and effectively

•Empowered by technology  

Transforming the Government Workplace

Behaviours and Management

Transforming the Government Workplace

my desk

my space

our space

any space

any place

Transforming the Government Workplace

What’s going on in the world…..

Leading organisations are adopting the

following 6 guiding principles

What’s going on in the world…..

Leading organisations are adopting the

following 6 guiding principles 6

1. Workspaces are ours to share not mine to own

3. The workplace is a business tool

5. Workplaces are designed to provide a total experience

2. Mobility is both in and out of the office

4. Workspaces are allocated on the basis of function not hierarchy

6. Territorial ownership is finished

And the benefits…And the

benefits…

Some Really Big Challenges• Culture change & embedding new behaviours

• Senior management buy-in

• Effective IT

• Changing from personal to shared spaces

• Management by results, not presence

• Developing a trust-based & empowering culture

Transforming the Government Workplace

National Smart Working Standard Establishing a “Gold standard” for

organisations doing Smart Working in the UK

Creating an external accreditation scheme, recognising achievement of the standard

Help public sector organisations aspire to match the best performers

International?

Assess work styles required…

Transforming the Government Workplace

In the office

Out of the office

Office workers In and out workers

Typical Work styles

Typical Work styles

And how to start on the journey…

Isolated Initiatives Basic Flexibility Advancing Flexibility Smart Working

Work-Life Balance Flexible

Working

Non-Territorial working

Enhanced mobility

Ad hoc homeworking

Flexible working supported by policy – but

really remains ‘flexibility by exception’

Reactive approach

dependent on employee

choice and line manager decision

Flexible working supported by policy – but

really remains ‘flexibility by exception’

Reactive approach

dependent on employee

choice and line manager decision

Emerging Smart or Agile Working

Promoted for business

benefits, but sits alongside many

traditional practices and

processes

Applied differently to

different roles

Emerging Smart or Agile Working

Promoted for business

benefits, but sits alongside many

traditional practices and

processes

Applied differently to

different roles

Based on strategic vision and clear smart

working principles

Flexibility as normal

High focus on resource and

travel reduction

Based on strategic vision and clear smart

working principles

Flexibility as normal

High focus on resource and

travel reduction

Strategic approach

Property rationalisation

Smarter Workplaces

Enabling policies

Technology for mobility

Electronic migration

Comprehensive strategy

Smart Working Maturity Model

Property Optimisation

Activity based settings

Culture change

Virtual mobility for all

Paperless e-culture

Virtual collaboration

BronzeBronze SilverSilver GoldGold

UNCLASSIFIED

And the tools for smarter working….

• I need to meet and collaborate with others, without being there

• Google+ Hangouts

• I need to ask groups of people a bunch of questions

• SurveyMonkey

• I need to create a presentation and share it with a group of people afterwards

• Slideshare

• I need to plan and track a project

• Trello

• I need to organise an event or meeting and invite people

• Eventbrite

• I need to consult and co-author on a document with others

• Google Apps

• I need to send out regular information to a large group of people

• Mailchimp

Transforming the Government Workplace

And more…

• I need to find and connect to relevant, useful and interesting people

• LinkedIn

• I need to collate and store all my various notes and ideas, so that I can refer to them at a later stage

• Evernote

• I need to suggest a number of meeting dates and for people to select when they are free, so that I can find the best date and time for everyone

• Doodle

• I need to make large files and documents available to group of people

• Dropbox

• I need to set up a regular group so we can meet up and discuss work related topics

• Meetup

• I need to collate and share topical information in a simple, engaging and clear manner

• Storify

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So how do I get to grips with all this?

• You can improve your digital skills by accessing many freely available online courses. Examples :

• Ted.Ed has a series of short video lectures on a range of topics, including digital. Here is an example from Jennifer Pahlka, founder of Code for America.

• An interactive online lesson to introduce digital available using TED-Ed, an open internet tool. The lesson includes 4 introductory videos and a discussion forum. Take the TED-Ed lesson

• KhanAcademy.org has a beginner’s course called Anybody can learn to code, which you can complete in as little as an hour.

• Stanford University online offers a beginner’s course in Computer science which you can complete in your own time.

• And many more…

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Get back up and running

- Server crash

- Virtualise and consolidate around service levels => back-up snapshots for loading on nearest facility

- Use Cloud services

- Shared resilience arrangements

- Accessible from any device

- Security

- Be prepared

- Seek SLAs and ‘Walled Gardens” with gates!

- Give staff means to work anywhere, anytime – when disaster strikes can continue to work wherever they are

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21 April 2009

SWE Technical Overview 23

Virtualisation ~ basic principle

21 April 2009

SWE Technical Overview 24

Virtualisation

Advantages of virtualisation include:Faster time to deploy new “servers” or to increase resource (CPU and memory) to existing “servers”Reduction of data centre space occupied and thus power and cooling resources consumed. Refer to the IBM House of Carbon initiative and the joint Defra and IBM study Cutting the carbon footprint of IT.

Virtualisation is not a “golden bullet” which can solve every problem!

21 April 2009

SWE Technical Overview 25

Advantages of virtualisation ~ not just hardware reduction

Today’s Problems Future Solutions & BenefitsType Of Benefit

HW Cost Labour Agility Availability Security

1Server sprawl; inefficient useof datacenter space and power

Fewer servers, less floor space,and lower power consumption

X

2 Low hardware utilization Much higher hardware utilization X

3Provisioning a new applicationgenerally requires a new server

New applications can be quicklyprovisioned in VM or container

X X X

4Rigid configurations: hard wiredwith limited ports/slots

Changes to virtual configuration are easy and quick

X X

5Workloads are bound to servers, making redistribution difficult

Workloads moveable while activeto deal with changing conditions

X X X X

6Planned server outages aredisruptive and labor intensive

It is easy and non-disruptive tomove workloads off servers

X X X X

7Each server requires individualcapacity planning and management

Capacity planning and resourcemanagement is done at pool level

X X

8Migration to new server often requires SW upgrade / recertification

Virtual server compatibility andsoftware investment protection

X X

9Software stacks are often builtfrom scratch and nonstandard

Ready-to-run software appliancesin libraries and over the Web

X X

10HA/DR solutions are complex, and need hardware duplication

Shadow VMs are easy to deploy; use resources only when active

X X X

11Must retain old hardware forlegal/regulatory compliance

Old software can be run on virtualservers

X

12Security limited by OS size,complexity, and change rate

Improved security foundationX X

The next stage - tiering applications

Platinum Gold Silver Bronze 0700-1900 Critical (by SLA) By role By application Full 24/7 Full scope IBM strategic site n-1

0800-1700 Standard (by SLA) By role By application Full 24/7 Partial scope IBM or Client site n-2

0900-1700 Sub-set Std (by SLA) By role By application Up/Down Partial scope IBM or Client site None

0000-2400 Critical+ (by SLA) By role By application Full 24/7 Full scope IBM strategic site n-1

Trends of PUE against Data Space area

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11.511.511.5

77

1015

12020

100

11080

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

10.0

0 20 40 60 80 100 120 140

Area of data space square metres

Powe

r Util

isat

ion

Effe

ctiv

enes

s PU

E

Data Space PUE by Area

Power (Data Space PUE by Area)

Linear (Data Space PUE by Area)

Growth and Shares

• Treat environment with respect – assess vulnerabilities in supply chains

– Where do you get your resources from?

- Tantulum and Coltan mining

– What happens to those you dispose of?

- Nigerian and Far Eastern waste tip mining

• Maximise the value and sustainability of your shares in the environment

• Or else….?

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30

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Step back and embed …

• Assess opportunities for saving

– Measure footprints for energy – be efficient

– Assess supply and disposal lines for resilience and risk of failure – be sustainable

– Assess how easy to change processes and products – be nimble

• Distil some key Green ICT principles for improving performance and reducing cost for your organisation (type and size) eg

• - Consolidation

• - One device per user

• - Closed loop, sweating the asset to reduce waste (production lines)

• - Server room cooling efficiencies (CRM, marketing, service/product development)

• - Mobile, flexible, smart working (sales team?)

• And you can’t manage and control what you can’t measure…

– embed Green ICT into your ‘expensive’ processes and measure progress …

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Maturity model* levels...

1. Foundation- evidence and intelligence gathering to inform actions, agreed

plans

2. Embedded- show commitment and basic initial development, basic

processes in place

3. Practised- moving forward taking actions to improve, repeatable actions

4. Enhancing- pushing for new opportunities, adoption of best practice,

improving capability

5. Leadership- taking control, having own vision, optimising performance

*Ref: Software Engineering Institute (SEI, 2008) at Carnegie Mellon University CMMI model (2002 last updated in 2008)

Maturity model* Categories ...

*Ref: Software Engineering Institute (SEI, 2008) at Carnegie Mellon University CMMI model (2002 last updated in 2008)

Managing services

- Governance- Architecture- Capacity- Support- Information/data management- Disposal

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Managing technologies

- Virtualisation- Consolidation

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Managing change

- Investment- Projects- Solution design- Procurement

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Exploiting ICT

- Customer services- Travel reduction- Resource optimisation- Energy optimisation- Space optimisation- Corporate reporting- Corporate sustainability planning

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15 departments published results

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In summary..

Eat less

Exercise more

Become an Olympic champion

Any questions?

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Useful links for Government approach etc

– See http://www.cabinetoffice.gov.uk/content/government-ict-strategy for Government’s ICT strategy

– See https://www.gov.uk/government/collections/ict-strategy-resources#greening-government-ict for all Greening government ICT strategy resources and reports

– See http://sd.defra.gov.uk/advice/public/buying/products/ for Government Buying standards

– See http://www.cabinetoffice.gov.uk/news/government-digital-strategy-moves-whitehall-closer-being-digital-default for Digital by Default

– See http://www.defra.gov.uk/environment/waste/legislation/waste-hierarchy/ for Waste hierarchy

– See https://www.gov.uk/government/publications/greening-government-commitments for Greening Government Commitments

– See http://www.icij.org/projects/coltan/five-things-you-need-know-about-coltan for things you need to know about Coltan!

– See https://www.gov.uk/government/publications/digital-skills-in-the-civil-service/an-introductory-guide-to-open-internet-tools-for-civil-servants for list of typical tools available to support virtual working

42Green ICT