Kaseya Partnership Greater Intell and Kaseya have a long history of working collaboratively to build enhancements of the platform and serve mutual customers.Several key GI executives are veterans of Kaseya and are intimately familiar with the company’s core platform. The team at GI works closely with Kaseya and GI’s 3rd party integration partners to take full advantage of the platform’s powerful capabilities and flexibility.This focus on maximizing the utility and overall usage of our customers’ Kaseya investment enables GI’s customers to gain maximum business value and visibility for the platform in their organizations.

Greater Intell’s executives and staff bring a unique wealth of business and experience to its partnership with Kaseya. CEO Kirk Feathers and CTO/President Corey Mandell are nationally recognized experts on the platform and GI’s staff includes many Kaseya veterans with deep technical knowledge and application expertise.Mr. Mandell served as the EVP of Development leading the team that architected the core Kaseya VSA. His technical team at GI includes recognized leaders experienced with integrating new technology and solutions into the platform. He has 20+ years’ experience in IT, software development and executive leadership.Kirk Feathers served as a senior technology analyst and leading pre-sales engineer during Kaseya’s critical growth years. During his tenure with Kaseya, Kirk collaborated closely with thousands of MSPs helping them design solutions and solve their critical business and technical challenges. Prior to this position, Kirk served as CTO for a large MSP who successfully transitioned their business model from Break/Fix to Managed Services via the Kaseya platform. Kirk has been in hands-on leadership roles in IT for 20 years, including CTO for both private and publically traded software development companies. His comprehensive knowledge of IT includes standards such as HIPAA, PCI, Sarbanes-Oxley, high availability environments, and a wide range of applications and IT management tools. Running IT departments and companies has been the focus of virtually all of the GI team, which combines an intimate understandings of the business and technical issues that the software is designed to resolve. Whether you are optimizing current services or are involved in new initiatives, the GI team can show you how to use the power of Kaseya to automate, deliver, monitor and maintain the systems you are responsible for.

Great Intell is dedicated to delivering business value with all our products and services. Our understanding of your business means we are applying technology to solve business problems while increasing efficiency and profitability.We employ an iterative methodology to ensure that the expectations for final results are aligned with our clients’ goals and plans. The Kaseya platform is an incredibly powerful collection of capabilities that is very often underutilized by its customers. The GI team will help you fully exploit Kaseya’s power to maximize your return on the investment.

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“Great Intell’s products and professional services deliver clear business and technical value to the IT team at Key Cooperative.

Their deep understanding of the Kaseya platform and excellent service and support enables us to maximize the ROI of our IT Management investments. IT Managers using Kaseya will significantly enhance the benefits of the platform by engaging with Greater Intell…” • Matt Goshon, Key Cooperative

Greater Intell Professional Services

www.greaterintell.com

Questions? Please contact us at info@greaterintell.com or call 1 + (855) 589-8838

Services Philosophy Greater Intell brings a long term perspective to its approach to professional services for the Kaseya VSA platform. We enter each potential customer engagement with the philosophy that our goal is to leave behind knowledge and skilled staff that can enhance value for their organization.Our success is based on building a trusted advisor relationship based on our long experience and deep knowledge of the Kaseya platform and the businesses that utilize it. We commit our services only when we are sure our clients can gain real business value from engaging with us. Building value via robust communication and a trust is our hallmark.

GI’s Professional Services for Kaseya include a comprehensive set of offerings that range from original designs to detailed systems implementation and coding. Our experts can help you fill in the gaps in your resources to complete critical projects rapidly and efficiently to meet your business and financial objectives. Our specific Kaseya-based GI Services include:

• Assessment of the Kaseya server configuration and utilization• Recommendation on best practices configuration and optimization• Module specific configurations and implementations including: - Policy Management – flexible tool that enables the automation of the

configuration of Kaseya systems. This underutilized tool is a proven method to raise IT productivity

- Patch Management – critical in our age of hyper-security vigilance - Agent based Monitoring – GI’s SABER product extends Kaseya’s monitoring• Event Logs• Performance Monitoring• Serviced and processes• Auto Investigation & Remediation – alert-based features that run to collect more

information or provide remediation - Network Monitoring - Agent Procedures – versatile scripting tool only limited by your creativity - Discovery - Agent Deployment - KAV, KAM - KServer customization and branding - Roles and Scopes - Mobile - Backup Modules - Reporting• Education and Training

Greater Intell’s wide experience with the Kaseya platform enables us to engage with potential customers and client in numerous ways. Our capabilities range from limited projects focused on relatively narrow technical challenges to broader projects encompassing company-wide initiatives. In almost every case, our engagements begin with an assessment that supplements the client’s own thinking. This will result in a comprehensive document that reports our findings, highlights concerns and recommends areas that can be improved with cost estimations for each. In some cases, the customer might chose to address certain areas internally, so in a follow-up meeting a refined scope is defined. Some clients find that acquiring a block of hours from GI’s pool of Kaseya engineers and experts is an effective and flexible way to take advantage of our team’s broad skill set. The time is then decremented as it is used and therefore enables efficient and possibly discounted pricing and flexibility over the course of time. GI’s knowledge of specific Kaseya Automation and Management capabilities also means we easily manage a specific IT operation for you - Windows Updates, Management Reporting, and much more.

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Greater Intell Professional Services

www.greaterintell.com