A personable and enthusiastic young professional, whose education and work experience complements a

strong interest in Human Resources, Sales/Marketing and Event Planning. A big picture thinker with a great level of

energy, initiative, creativity, and determination demonstrated in numerous public relations, marketing, service, and

event planning settings. Proven ability to learn quickly and adapt to change.

Highlights of Qualifications:

• Over five years of experience in the customer service/receptionist field

• Excellent communicator; attentive listener, dependable, patient and well-organized

• Very outgoing, focused, creative, works well under pressure and able to multi-task

• Experience in business planning, micromarketing and sales

• Sincerely enjoy working with people; both in person and over the phone

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Accpac, Sims)

• Active and highly skilled on multiple Digital and Social Media platforms, such as Twitter,

Facebook, Instagram, Tumblr and YouTube.

• Motivated team player, who takes direction well and strives to learn and grow daily

Academic Achievements

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Queen’s University Bachelor of Arts; Sociology (BA) Sept 2010 – April 2014

Hillfield-Strathallan College Highschool Diploma; Honors Sept 2006 – June 2010

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Experience

Earls Kitchen + Bar, Burlington Bartender/Waitress March 2015 – Current

Have completed BOTH week-long partner training programs for Bartending and Serving: Gained and extensive

knowledge on “customer experience,” fine dining, hygiene/work safety, leadership development and perfected my

interpersonal, communication and customer service skills

Cocktail Service: Fundamentals, Beer 101 and an Introduction To Wine training courses

International Beer Brands Agency Sales Representative April 2014 – Oct 2014

Conduct promotions and samplings in accounts on a regular basis

Successfully reach or exceed monthly sales goals

Identify opportunities to open new accounts and grow the company brands

JACLYN GRANT 16 Parkshore Place, Carlisle ON, L0R1H1

Phone: 905-630-3644 E-Mail: jaclyngrant@live.com

Maintain a regular schedule of weekly appointments with accounts

Work independently to develop and maintain effective customer relationships

Proper merchandising of accounts with point of sale (POS) advertising and set up displays

The Citizen, Toronto Bottle Service/Server April 2014-Jan 2015

KX 94.7 COUNTRY, Hamilton Media & Public Relations Junior Manager Summer 2013/2014 ‘

Responsible for multi-media sound recording, editing and sounds/switch board operations

Part of the weekend promotional team for on-air and off-air marketing at various events

Interviewed and entertained numerous well-known country singers and celebrities

Assisted in planning, organizing and executing many events

Huge passion and extensive knowledge of country music

Fanatics Sports Bar & Grill, Kingston Hostess & Waitress Sept 2012 - Apr 2014

Stages Nightclub, Kingston Server & Bartender Sept 2011 - Apr 2014

Kraken Automation Inc., Burlington Administrative Assistant June 2010 – Current

Answer and direct calls, operate switchboard at reception

Pick up and process all incoming mail

Book all flights, rental cars, airport drop off/pick-ups.

Greet and assist visitors, vendors and corporate clients

Organize and create commercial invoices, shipment slips and pay-roll

Process Vendor invoices, verify receipt/prices and resolve discrepancies

Data entry and support for purchasing department

Company’s social media coordinator

Certifications:

First-Aid and CPR Certified

WHMIS

Micros e-Learning Course

Ontario Smart Serve Certified

WPIC Certification

References will be provided upon request…