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DQS GmbHDeutsche Gesellschaft zur Zertifizierung von Managementsystemen
August-Schanz-Straße 21 60433 Frankfurt am Main
Tel. +49 69 [email protected]
GQS – Global Quality Seal
You take the best possible care of your customers when you provide them into a new living and working environment. With the Global Quality Seal, you now demonstrate your high expectations, making them more binding and transparent: this seal is evidence that you consider absolute trustworthiness and excellent service to be a matter of course. The Global Quality Seal is based on the requirements of ISO 9001, supplement by EuRA-specific Best Practice principles. Clearly separate yourself from the competition, and let a certification by DQS be sign and seal of your professionalism and the outstanding quality of your services.
From the beginning, EuRA saw their primary task in establishing a professional approach to the relocation service concept, to include formulating binding quality criteria and codes of conduct, as well as supporting improvement processes throughout their business sector. As a logical result of this philosophy, the association – working together with KMS Consult, a quality and personnel management consultancy company – developed the world’s first quality seal specifically designed for relocation service providers.
For design and conduct of the actual assessment procedure itself, EuRA chose DQS GmbH.
The Global Quality Seal incorporates essential elements of international standard ISO 9001, as well as requirements particularly tailored to relocation business. When it comes to select-ing a provider, the seal aims to provide an aid to orientation. For providers themselves, the seal allows them to demonstrate their professionalism and quality approach to third parties.
Benefits of the EuRA Global Quality Seal
Establishes measurable quality criteria
Certification raises quality and service delivery
Leads to increased client satisfaction
Provides transparency and streamlines effort
Minimal budget outlay, high return
Straightforward audit and certification process
Pioneering work
Avoid mistakes instead of correcting them
May reduce liability
Process improvements save time and money
Allows for active and systematic adjustment to market changes
Improves competitiveness
Builds trust with all stakeholders
Leads to continuous operational improvement
© DQS GmbH 03/2013795E1_I-Productinfo-EuRA
Here`s how it works
The first step on the way to the much desired Global Quality Seal is a membership in the European Relocation Association. The EuRA office will then send you all the important documents for the EuRA Global Quality Seal. The association offers training sessions for implementation of the quality seals requirements. DQS will also be glad to support you by conducting a pre-audit.
Certification Process
EuRA member looks at DQS Website for more info
Member contacts DQS to get started
Member receives information pack including standard offer
DQS selects and informs auditor
Auditor contacts member
Member sends existing Quality Management documentation to the auditor (for the System Analysis)
Auditor reviews documentation at his home office
Auditor documents the results in assessment part I (system analysis)
Auditor conducts on site assessment
Improvement ideas will be discussed and documented in assessment part II (system assessment)
If all requirements are fulfilled, auditor provides both reports and certificate to the member
Possibility of Interim Assessment after one year
Re-Assessment in 2 years
Optional: Interim Assessment
Re-Assessment
Initial Information
Offer and Contract
System Analysis(Document Review)
On site audit(System Assessment)
Issuance ofEuRA Quality Seal
and report
