GOVERNMENT PROCUREMENT POLICY BOARD TECHNICAL … · NGAs, SUCs, GOCCs, GFIs, LGUs, CSOs and Private Sector CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Client contact details and

TSO Service Charter | 1

GOVERNMENT PROCUREMENT POLICY BOARD TECHNICAL SUPPORT OFFICE

(GPPB – TSO)

SERVICE CHARTER 2019 (1st Edition)


GOVERNMENT PROCUREMENT POLICY BOARD TECHNICAL SUPPORT OFFICE

(GPPB – TSO)

SERVICE CHARTER 2019 (1st Edition)


GOVERNMENT PROCUREMENT POLICY BOARD

As a primary aspect of the Philippine Government's public procurement reform

agenda, the Government Procurement Policy Board (GPPB) was established by

virtue of Republic Act No. 9184 (R.A. 9184) as an independent inter-agency body

that is impartial, transparent and effective, with private sector representation. As

established in Section 63 of R.A. 9184, the GPPB shall have the following duties

and responsibilities:

1. To protect national interest in all matters affecting public procurement, having

due regard to the country's regional and international obligations;

2. To formulate and amend public procurement policies, rules and regulations,

and amend, whenever necessary, the implementing rules and regulations Part

A (IRR-A);

3. To prepare a generic procurement manual and standard bidding forms for

procurement;

4. To ensure the proper implementation by the procuring entities of the Act, its

IRR-A and all other relevant rules and regulations pertaining to public

procurement;

5. To establish a sustainable training program to develop the capacity of

Government procurement officers and employees, and to ensure the conduct

of regular procurement training programs by the procuring entities; and

6. To conduct an annual review of the effectiveness of the Act and recommend

any amendments thereto, as may be necessary.

GPPB MEMBERS

Department of Budget and Management (DBM)

National Economic and Development Authority (NEDA)

Department of Education (DepEd)

Department of Energy (DOE)

Department of Finance (DOF)

Department of Health (DOH)

Department of Information and Communications Technology (DICT)

Department of the Interior and Local Government (DILG)

Department of National Defense (DND)

Department of Public Works and Highways (DPWH)

Department of Science and Technology (DOST)

Department of Trade and Industry (DTI)

Department of Transportation (DOTr)

Private Sector Representative


I. MANDATE

The GPPB, being an inter-agency body composed of top level public officials, is

supported by its very own Technical Support Office (TSO) to provide support in

the performance of its duties and responsibilities, particularly in spearheading

the implementation of public procurement reform initiatives in the Philippines

(Sec. 63.2, Implementing Rules and Regulations of Republic Act 9184).

The TSO Functions

The TSO provides research, technical and administrative support to the GPPB

(Sec. 63.3, IRR of RA 9184), including:

1. Research-based procurement policy recommendations and rule-drafting;

2. Development and updating of generic procurement manuals and standard

bidding documents/forms;

3. Management and conduct of training on procurement systems and

procedures;

4. Evaluation of the effectiveness of the government procurement system and

recommendation of improvements in systems procedures;

5. Monitoring the compliance to the Act and assisting procuring entities improve

their compliance;

6. Monitoring the effectiveness of the Government Electronic Procurement

System (G-EPS); and

7. Secretariat support.

II. VISION

Our vision is to become a center of excellence for the advancement of

innovative, responsive and sustainable public procurement system.

III. MISSION

The GPPB-TSO is a dynamic and effective agency promoting the highest

standard of excellence in government procurement.

IV. CORE VALUES

Professionalism - At GPPB-TSO, employees are hired to be visionaries, in addition to being stewards of public funds and information. Each individual understands the importance of his/her contribution and deals with issues in a straightforward manner.


Integrity - Each personnel of the GPPB-TSO, as public servants, demonstrates appropriate behavior in handling stakeholder/customer needs and displays moral uprightness in public service.

Teamwork - GPPB-TSO strengthens and empowers the relationship of its personnel, this is displayed through cooperation, harmony and synergy in the office.

Commitment - All GPPB-TSO personnel takes responsibility and accountability in ensuring that efficient and quality service is delivered as required and expected by the public, government-clients and stakeholders.

Honesty - GPPB-TSO considers honesty in its framework for making decisions. Each personnel displays truthfulness and transparency in his/her official and personal dealings.

V. ORGANIZATIONAL CHART

VI. OFFICES AND ITS FUNCTIONS

a. Legal and Research Division (LRD)

i. Conducts research studies for procurement policy recommendations to GPPB;

ii. Issues non-policy matter opinions, letter, and email replies in response to requests by government agencies/ procuring entities, and private entities;


iii. Drafts policy matter opinions for issuance by the GPPB in response to requests by government agencies/ procuring entities, and private entities;

iv. Updates the Implementing Rules and Regulations of RA No. 9184, Handbook, Philippine Bidding Documents (PBDs), Generic Procurement Manuals (GPMs), Sample Forms and Frequently Asked Questions (FAQs) handbook; and

v. Oversees the Public Assistance Team (PAT) who is tasked to address phone queries on basic procurement concepts;

vi. Attends to walk-in clients and complex phone-in queries forwarded by the PAT on procurement related matters.

b. Secretariat Division (SD)

i. Provides technical support to special projects/studies on procurement

reforms; and,

ii. Provides the following secretariat support to regular meetings of GPPB,

IATWG, and other procurement related meetings;

Prepares resolutions, circulars, and guidelines to be promulgated by

the GPPB;

Ensures publication of GPPB issuances;

Prepares meeting agenda and minutes of meeting; and,

Convenes monthly meetings for GPPB, IATWG, etc.

c. Performance Monitoring Division (PMD)

i. Evaluates the effectiveness of the government procurement system and

the procurement reform program;

ii. Monitors compliance by Government agencies with procurement laws,

rules, and regulations;

iii. Gathers and analyzes data on complaints against government regarding

violations of RA 9184 and its revised IRR and other procurement laws

and regulations;

iv. Monitors performance and effectiveness of the Phil-GEPS;

v. Coordinates and liaises with other oversight bodies and agencies, civil

society and NGOs on procurement reform implementation and

initiatives;

vi. Handles requests for meetings, queries and matters related to

procurement performance and compliance monitoring.

d. Capacity Development Division (CDD)

i. Develops/implements regular nationwide procurement training programs

for procurement officials/personnel;

ii. Manages the implementation of the Professionalization Program for

Public Procurement Practitioners by partner State Universities and

Colleges (SUCs);


iii. Establishes/implements a procurement course and certificate programs;

iv. Monitors/coordinates trainings conducted by authorized trainers

nationwide;

v. Prepares/conducts training needs assessment for procurement

officials/personnel;

vi. Conducts survey on the effectiveness of training programs;

vii. Updates training modules/tools;

viii. Provides resource speaker/lecturer on procurement law;

ix. Assists procuring entities through conduct of training programs, improve

their compliance on RA 9184 and its revised IRR;

x. Maintains database of trained agencies and procurement officials;

xi. Maintains a pool of GPPB Recognized Trainers; and,

xii. Develops/implements Continuing Education Program for GPPB

Recognized Trainers.

e. Information Management Division (IMD)

i. Prepares and update strategic communication plan for GPPB-TSO

ii. Implements communication strategies/programs that reflect and support

government’s procurement reform programs.

iii. Conducts information dissemination and strategic media campaign on

procurement reform program;

iv. Develops information materials/communication tools (i.e. print,

broadcast, and electronic) to increase awareness of general public on

government procurement reform;

v. Develops system/information exchange with different stakeholders

pursuant to the Data Privacy Act of 2012;

vi. Manages and updates online listings of suspended and blacklisted

contractors/suppliers;

vii. Maintains and updates GPPB-TSO website;

viii. Formulates the ICT strategic plan, infrastructure and network

configuration of the GPPB-TSO through the ISSP;

ix. Develop system applications to improve GPPB-TSO work processes

and

x. Provide IT support services to the GPPB-TSO.

f. Administrative Division (AD)

i. Ensure proper acquisition and distribution of supplies, materials and

equipment;

ii. Manage and ensure the adequate provision of facilities, utilities and

vehicles;


iii. Provides secretariat services to the Human Resource Management

Promotion and Selection Board, Disciplinary Action Committee,

Grievance Committee, Gender and Development Focal Point System;

iv. Implements human resource management policies and procedures

within the framework of the Civil Service Commission (CSC) and Office

of the Ombudsman;

v. Formulates human resource development policies, plans and programs,

including the design, implementation and administration of internal

training programs;

vi. Administers hiring and recruitment;

vii. Manages implementation of employee’s compensation and benefits;

viii. Manages collection and custodial function on cash, checks, including

payments for authorized disbursements; and

ix. Administers records management system.

g. Finance Division (FD)

i. Prepares the annual budget in coordination with the Planning Officer

and in consultation with divisions/units concerned;

ii. Manages utilization of appropriation under the General Appropriations

Act as allotment order policy for personnel services, maintenance and

other operating expenses and capital outlay;

iii. Implements financial management system to provide internal controls

on sources of financing and expenditures;

iv. Undertakes the reconciliation of physical inventories of supplies, plant,

property and equipment with the book of accounts;

v. Formulates and implement an effective financial monitoring system in

order to provide oversight agencies with periodic financial reports;

vi. Ensures the timely, responsive and efficient use of authorized funds;

vii. Undertakes financial management functions to administer grants and

technical assistance (TAs), including fund disbursement management

as may be assigned to the GPPBTSO by pertinent project agreements

or from inter-agency transfer of fund.


VII. LIST OF SERVICES

A. External Services1

1. Attending Walk-In Queries

2. Attending Phone-In Queries

3. Responding to Email Queries

4. Responding to Letter Request/ Rendering Non-Policy Matter Opinions

5. Processing of Written Request for GPPB Action

6. Processing of Training Request

7. Posting of the Pre-Selected List of Suppliers or Consultants, and

Blacklisting Orders

8. Posting of Annual Procurement Plan (APP), Procurement Monitoring

Report (PMR) and List of Observers

1 Arranged per division’s services (LRD, SD, CDD & PMD)


EXTERNAL SERVICES

ATTENDING WALK-IN QUERIES

Legal and Research Division

Contact No.: (02) 7900 - 7641 to 44 locals 117 and 124

Email Address: [email protected]


Name of Service Process Attending Walk-In Queries

Division/Office/Unit Legal and Research Division (LRD)

Classification Simple

Type of Transaction ALL

Schedule of Availability of Service Monday to Friday, 9:00 A.M. to 4:30 P.M., except holidays

Who May Avail: NGAs, SUCs, GOCCs, GFIs, LGUs, CSOs and Private

Sector

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Client contact details and email address. Not Applicable

No. CLIENT STEP AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE REMARKS

1 Client may provide documents that will support their query.

Front Desk Officer (FDO) receives inquiry from walk-in clients, records the same prior to endorsement to the Action Officer of the Day (AOD) and processing of feedback form.

None 10 minutes FDO,

Administrative Division


2 None

AOD gathers information, evaluates the client issues or concerns, and acts appropriately in the following manner:

None None Legal and

Research Division (LRD)

2.1 Walk-In Query Form

For simple questions, AOD directly answers pursuant to available/known legal bases. For complex concerns, AOD advises clients to submit a letter-request via email or regular mail indicating the facts and circumstances of their query in order to receive a formal reply from the LRD.

None 1 day AOD, LRD

2.2

Refer to requirements in rendering NPM Opinions/Letter-Requests.

For highly technical or requests escalating into a rendition of Non-Policy Matter (NPM) Opinion, refer to the process on this matter.

None

Refer to timeliness in

rendering NPM Opinions

LRD

Includes research, coordination with other Divisions and elevation to the Executive Director for approval.


3

Refer to requirements in responding to email queries or rendering NPM Opinions/Letter Replies, as the case may be.

Transmit written reply to client via email or regular mail, as the case may be.

None

Refer to requirements in responding to

email queries or rendering NPM Opinions/Letter-

Requests, as the case may

be.

LRD Only if walk-in query becomes NPM.

END OF TRANSACTION

TOTAL No. of Client Steps 1

TOTAL No. of Agency Actions 3

TOTAL No. of TAT or Duration of the Activity 1 day and 10 minutes

Client feedback mechanism, if any Fills out Feedback Form


EXTERNAL SERVICES

ATTENDING PHONE-IN QUERIES



Public Assistance Team (PAT) locals: 101, 116, 119



Name of Service Process Attending Phone-In Queries




Schedule of Availability of Service Monday to Friday, 9:00 A.M. to 4:30 P.M., except

holidays

Who May Avail: NGAs, SUCs, GOCCs, GFIs, LGUs, CSOs and

Private Sector




PAID PROCESSING

TIME PERSON

RESPONSIBLE REMARKS

1 None

Public Assistance Team (PAT) receives phone queries and records the complete contact details of callers, asks the concern or issues of the client, and records and enters "action taken" in the Phone Query Management System (PQMS).

None; call costs if reached via

mobile number 5 minutes

Public Assistance Team

(PAT) - Administrative

Assistants

2 None PAT directly answers simple questions.


mobile number 30 minutes PAT Member


3 None PAT records response or action taken in the PQMS.



4 None

If further clarification is required due to complexity, PAT forwards call to Phone-in Responding Officer (PRO), Legal and Research Division (LRD).



4.1 None

For simple questions, PRO directly answers pursuant to available/known legal bases. If additional information is necessary, PRO will return call to client.


mobile number 1 hour PRO, LRD

If PRO, LRD cannot answer, he/she will call back within 48 hours after call ends (see step 4.2).

4.2 None PRO, LRD shall return call to client.


mobile number 2 days PRO, LRD


4.3

Refer to requirements in responding to email queries or Letter-Requests

For complex or highly technical concerns, PRO advises client to submit a letter-request via email or regular mail indicating the facts and circumstances of their query in order to receive a formal reply from the LRD.

None

Refer to requirements in responding to

email queries or Letter-

Requests, as the case may

be.

PRO, LRD Includes research

END OF TRANSACTION



TOTAL No. of TAT or Duration of the Activity 2 working days, 1 hour and 42 minutes

Client feedback mechanism, if any Survey Form completed by PAT via random call

to client


EXTERNAL SERVICES

RESPONDING TO EMAIL QUERIES





Name of Service Process Responding to Email Queries






Sector




PAID PROCESSING

TIME PERSON

RESPONSIBLE REMARKS

1 Email Request from the requesting entity

Receiving Officer (RO) receives Request for Email Query and records the same in the Document Management Tracking System (DMTS).

None 10 minutes RO

RO is Front Desk Officer (FDO) for Regular Mail and LRD Procurement Management Officer (PMO) II/III for Email copy furnish FDO.

Cut-off for action on the email is 2:00PM.

2 None RO submits to LRD Attorney V.

None 30 minutes RO


3 None

LRD Attorney V determines appropriate action and instructs concerned LRD team member.

None 2 hours Attorney V

Appropriate Action includes determination whether to reject request based on GPPB Resolution No. 36-2013 or completeness or request; category of complete request-simple email 3 days; complex 7 days.

4 None

PMO II/III records instructions and forwards to assigned LRD team member.

None 30 minutes PMO II/III

Subject to availability of Resource Persons on identified schedule; In case of request for re-scheduling, fresh period will be applied.

5 None

PMO II/III acknowledges email query; and PMO II/III sends letter/email denying request (template).

None 1 hour PMO II/III

Written Communication may either be: (a) acknowledgment of request & for referral to LRD team member; (b) denial of request.

6 None

LRD team member drafts appropriate written communication for simple queries.

None 1 day LRD team member


None

LRD team member drafts appropriate written communication for complex queries.

None

Refer to timeliness in responding to

Letter-Requests LRD team member

LRD team member drafts appropriate written communication for highly technical queries.

None LRD team member

Attorney V shall review email reply drafts for complex queries.

None Attorney V

Attorney V shall review email reply drafts for highly technical queries.

None Attorney V

LRD team member finalizes and send Email Reply for simple and complex queries.

None LRD team member

END OF TRANSACTION



TOTAL No. of TAT or Duration of the Activity 3 working days

Client feedback mechanism, if any Survey Form


EXTERNAL SERVICES

RESPONDING TO LETTER REQUEST/

RENDERING NON-POLICY MATTER OPINIONS





Name of Service Process Responding to Letter Requests/Rendering Non-Policy Matter

Opinions


Classification Highly Technical



Who May Avail: NGAs, SUCs, GOCCs, GFIs, LGUs, CSOs and Private Sector




PAID PROCESSING

TIME PERSON

RESPONSIBLE REMARKS

1 Letter from the requesting entity

Receiving Officer (RO) receives Requests for Opinion in writing (letter or e-mail) and records the same in the Document Tracking System (DTS).

None 30 minutes RO

RO is Front Desk Officer (FDO) for Regular Mail and LRD Procurement Management Officer (PMO) II/III for Email.

2 RO submits to LRD Attorney V.

None 30 minutes RO


3 None

LRD Attorney V determines appropriate action and instructs concerned LRD team member.

None 1 day Attorney V

Appropriate Action includes determination of the nature and completeness of the request. Nature of Request: (a) Letter Reply Criteria: i) Mere request for information or updates regarding on the law and rules. ii) Not novel as there are previous NPM Opinions or GPPB issuances covering the same issue. (b) Non-Policy Matter (NPM) Opinion Criteria: i) Requests for the interpretation of the provisions of Republic Act No. 9184, and its IRR and other associated issuances. ii) Requires clarification or guidance on the applicability of the laws and rules that are novel, i.e. no similar NPM Opinions or GPPB issuances dealing with the issue.

4 None

PMO II/III records instructions and forwards to assigned LRD team member; PMO II acknowledges regular mail.

None 30 minutes PMO II/III


5 None

LRD team member drafts appropriate written communication for highly technical queries or Non-Policy Matter (NPM) Opinion.

None 9 days/12 days LRD team member

Apply 12 days if the written communication is determined to be a Letter-Reply

6 None

Attorney V shall review drafts of letter replies for highly technical concerns and NPM opinions.

None 2 days/3 days Attorney V

Apply 3 days if the written communication is determined to be a Letter-Reply and not a NPM.

7 None

Deputy Executive Director (DED) reviews the draft Letter Replies/NPM-highly technical, and then either approves/initials the draft and instructs the assigned PMO/Atty. to finalize the same, or returns it to the LRD member for revisions.

None 2 days/3 days DED

Apply 3 days if the written communication is determined to be a Letter-Reply and not a NPM.


7.3 None

Executive Director reviews the draft (NPM Opinions), then either approves the draft and instructs the assigned PMO/Atty. to finalize the same, or returns it to the PMO/Atty. for revisions.

None 5 days Executive

Director (ED)

8 None LRD team member proofreads and prints finalized copy.

None 1 hour LRD team member

9.1 None DED signs finalized Letter Replies.

None 1 hour DED

9.2 None ED signs finalized NPM Opinions.

None 1 hour ED

10 None

Finalized Letter Reply/NPM Opinion is scanned, sent via email or original document is sent through registered mail and recorded.

None 2 hours PMO II/III

END OF TRANSACTION



TOTAL No. of TAT or Duration of the Activity 20 working days for Letter-Replies and for NPM Opinions

Client feedback mechanism, if any Survey Form

JUSTIFICATION:

Due to the nature of the request, extension may allow up to 20 days pursuant to Executive Order No. 2, s. 2016.


EXTERNAL SERVICES

PROCESSING OF WRITTEN REQUEST

FOR GPPB ACTION

Secretariat Division (SD) Contact No.: (02) 7900 - 7641 to 44 locals 107 and 123 Email Address: [email protected]


Name of Service Process Request for GPPB Action

Division/Office/Unit Secretariat Division





Organizations


1. One (1) letter / email containing details of the request. Not Applicable

No. CLIENT STEP AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

REMARKS

1 Sends letter/email containing details of the request.

Receiving Officer (RO) receives request from the Requesting Party.

None

1 day RO

None

2 None Transmits request to the SD Head/OIC

None None


3 None

Assesses details of request and determines whether the request requires GPPB intervention or may be addressed by GPPB-TSO divisions.

None 1 day SD Head/OIC

May need consultation with

ED/DED for highly technical topics.

If request does not

need GPPB intervention, proceed

to 4A. Otherwise, proceed to 4B.

4A None

Prepares reply and informs Requesting Party that the request has been directed to appropriate division for processing.

None 2 days Assigned SD

PMO

END OF PROCESS

4B None

Prepares acknowledgment letter using appropriate template. If documents are not complete, letter must require Requesting Party to submit necessary documents.

Proceed to Step 5.

5 None

Assigns Project Lead (PL) and Alternate in consultation with the DEDs.

None 1 day SD Head/OIC None


6 None

Conducts Complete Staff Work (CSW) and prepares all necessary documents and submits to the DED.

None 20 days PL

Period may be extended depending on the requirements

of the request.

7 None

Recommends to the Executive Director (ED) to include in the agenda for IATWG presentation.

None 3 days DED None

8 None

ED approves the recommendation to include in the list of agenda items for presentation to the IATWG.

None 3 days ED None

END OF TRANSACTION


TOTAL No. of Agency Action 8

TOTAL No. of TAT or Duration of the Activity 31 working days (Extendable)

Client feedback mechanism, if any None

JUSTIFICATION: Request for GPPB action/intervention requires Complete Staff Work (CSW) that is beyond conduct of research and

study by the assigned project lead. It may include coordination and consultation meetings and conduct of focus group discussions and

other means to gather data and information that are deemed necessary by the project lead to address the issue/concern in the request.

Only after conduct of necessary staff work can the project lead prepare its recommendations and report to DED for the latter's review. Call

for coordination/consultation meetings and setting up of focus group discussions depends highly on availability and participation of third

party which the GPPB-TSO has no control over. Further, while regular schedule of IATWG and GPPB meetings are on a monthly basis,

conduct of actual meetings depend on the availability of members of both IATWG and GPPB. Failure to establish quorum necessarily would

warrant rescheduling of regular meetings.


EXTERNAL SERVICES

PROCESSING OF TRAINING REQUEST

Capacity Development Division (CDD) Contact No.: (02) 7900 - 7641 to 44 locals 106, 112 and 121 Email Address: [email protected]


Name of Service Process Processing of Training Request

Division/Office/Unit Capacity Development Division (CDD)




Who May Avail the Service? NGAs, SUCs, GOCCs, GFIs, LGUs, CSOs and Private

Organizations


1. One (1) letter / email containing details of the request. 2. One (1) Training Needs Assessment (to be provided by the office)

None


PAID PROCESSING

TIME PERSON

RESPONSIBLE REMARKS

1 Sends letter/email containing details of the request.

Receiving Officer (RO) receives Request

None 1 day RO

Both documents are required for CDD to take proper action on the request. Requesting Parties should submit their request not later than 45 calendar days before activity. Requests received beyond prescribed


period or incomplete required documents shall be automatically declined. Limited to 3 trainings in Metro Manila, and 1 training per region per day. Maximum of 2 batches per agency per year. No schedule of trainings on December. Requesting parties should not procure venue without confirmation of GPPB-TSO of available lecturers.

2 None

RO transmits to the Executive Director or concerned Deputy Executive Director (DED), and CDD Head/OIC

None RO

3 None

CDD Head/OIC assesses details of request and assigns to CDD PMO

None 2 day CDD Head/OIC

May need consultation with ED/DED for highly specialized topics/ customized trainings


4 None Assigned CDD PMO coordinates with Resource Persons

None 16 days Assigned CDD

PMO

Subject to availability of Resource Persons (RPs) on identified schedule. The pool of trainers/RPs of GPPB-TSO is composed of GPPB-TSO officials and personnel, and majorities are recognized individuals from various government agencies. Assigned CDD PMO shall request for re-scheduling with proposed dates on the 11th day of the coordination process in case of unavailability or no response was received from trainers on requested schedule. In case of acceptance of GPPB-TSO's request for re-scheduling, fresh period will be applied for coordination (16 WD). In case of request for re-


scheduling from the Requesting Party, a formal notice with new schedule, venue and purpose for re-scheduling should be sent to the GPPB-TSO, and entire process will re-start (20 WD). Maximum of 2 requests for re-scheduling from both the Requesting Party and GPPB-TSO.

5 Coordinate with the Assigned PMO regarding the request

Assigned CDD PMO sends formal reply to Requesting Party

None 1 day Assigned CDD

PMO

Reply: 1.Accommodate; or 2. Decline but with proposed alternative schedule in case of unavailability of slots.

END OF TRANSACTION


TOTAL No. of Agency Action 5

TOTAL No. of TAT or Duration of the Activity 20 working days

Client feedback mechanism, if any Post Training Evaluation and Training

Coordination Feedback


EXTERNAL SERVICES

POSTING OF THE PRE-SELECTED LIST OF

SUPPLIERS OR CONSULTANTS AND

BLACKLISTING ORDERS

Performance Monitoring Division (PMD) Contact No.: (02) 7900 - 7641 to 44 local 102 Email Address: [email protected]


Name of Service Process Posting of the Pre-Selected List of Suppliers or

Consultants and Blacklisting Orders

Division/Office/Unit Performance Monitoring Division (PMD)


Type of Transaction G2G


Who May Avail: NGAs, SUCs, GOCCs, GFIs, LGUs


1. One (1) copy of Pre-Selected List of Suppliers and Blacklisting Orders Maybe downloaded from this link:

https://www.gppb.gov.ph/downloadables.php

No. CLIENT STEP AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

REMARKS

1

Client submits Pre-Selected List of Suppliers, Blacklisting Orders

Receiving Officer (RO) receives and logs the document submission (Pre-Selected List of Suppliers, Blacklisting Orders) in the database

Not Applicable, costs are outside of

our control/

borne by the sender

4 hours RO Submissions may come in printed or electronic copies


2 None

PMO-in Charge reviews the submitted documents. If the Pre-Selected List of Suppliers or Blacklisting Order is found in order, the submissions shall be included in the List in the GPPB website.

None 1 day PMO-in-Charge

Document goes through the usual routing and assigning process, and reviewed at first-in, first-out basis

3 None

For letters with observations or findings, PMO-in Charge sends reply letter/check list to the procuring entity. If none, documents are returned to the Receiving Officer for filing.

None 1 day PMO-in-Charge; Division Head;

RO

Includes processing the drafting, review, release, and mailing/sending of letter.

END OF TRANSACTION



TOTAL No. of TAT or Duration of the Activity 2 working days and 4 hours

Client feedback mechanism, if any https://forms.gle/6hWL4X2Mcz9fnFg47

https://forms.gle/6hWL4X2Mcz9fnFg47


EXTERNAL SERVICES

POSTING OF ANNUAL PROCUREMENT PLAN (APP),

PROCUREMENT MONITORING REPORT (PMR) AND

LIST OF OBSERVERS

Performance Monitoring Division (PMD) Contact No.: (02) 7900 - 7641 to 44 local 102 Email Address: [email protected], [email protected]


Name of Service Process Posting of Annual Procurement Plan (APP), Procurement

Monitoring Report (PMR) and List of Observers

Division/Office/Unit Performance Monitoring Division (PMD)


Type of Transaction G2G


Who May Avail: NGAs, SUCs, GOCCs, GFIs, LGUs


1. One (1) copy of Annual Procurement Plan (APP), Procurement Monitoring Report (PMR) and List of Observers

Maybe downloaded from this link: https://www.gppb.gov.ph/downloadables.php


PAID PROCESSING

TIME PERSON

RESPONSIBLE REMARKS

1 Client submits APP/PMR/ List of Observers

Receiving Officer (RO) receives and logs the document submission (APP/PMR/List of Observers) in the database

None 4 hours RO Submissions may come in printed or electronic copies;

2 None

PMO-in-Charge reviews the submitted documents. If the document/s is/are in order, the submissions

None 1 day PMO-in-Charge

Information Management Division

Document goes through the usual routing and assigning process,


are posted in the GPPB website.

and reviewed at first-in, first-out basis

3 None

For submissions with observations or findings, PMO-in-Charge sends reply letter/check list to the procuring entity. If none, documents are returned to the Receiving Officer for filing.

None 1 day PMO-in-Charge; Division Head;

RO

Includes processing the drafting, review, release, and mailing/sending of letter or email

END OF TRANSACTION



TOTAL No. of TAT or Duration of the Activity 2 working days and 4 hours

Client feedback mechanism, if any https://forms.gle/6hWL4X2Mcz9fnFg47

https://forms.gle/6hWL4X2Mcz9fnFg47


VIII. FEEDBACK AND COMPLAINTS

Your feedback is important.

Please let us know how we have served you by doing any of the following:

1. Accomplish our Client Feedback or Complaints Forms the GPPB-TSO Front Desk

2. Send your Feedback through email – [email protected]

3. Talk to our Action Officer-of-the-Day (AOD). If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Action Officer-of-the-Day.

Contact Information:

Office Phone Number Email address

GPPB-TSO 7-900-6741 to 44 [email protected]

Presidential Complaints Center

8888 [email protected]

CSC Contact Center ng Bayan

0908-8816565 1-6565

[email protected]

Anti-Red Tape Authority

8478-5093 [email protected] [email protected]

Thank you for helping us improves our services!

mailto:[email protected]


Please let us know how we have served you. You may use this form for Compliments, Complaints and/or Suggestions.

CONTACT INFORMATION

Name

Address

Sex Male Female

Contact Numbers

E-Mail Address

Agency/Office

TYPE OF FEEDBACK (Kindly check)

COMPLIMENT COMPLAINT SUGGESTION

Date

Action Officer of the Day

Comments/Suggestions Details:

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

CRITERIA E VS S F P

1 Management and assistance extended by TSO Personnel

2 Professionalism and attitude exhibited by TSO Personnel

3 Acts on request/concerns of client promptly

4 Suggestions/recommendations given were helpful to the objective of the agency

5 Facilities are comfortable/functional/clean/organized.

Legend: E – Excellent, VS – Very Satisfactory, S – Satisfactory, F- Fair, P- Poor

Overall Satisfaction (please check)

EXCELLENT VERY

SATISFACTORY SATISFACTORY FAIR POOR

Thank you for helping us improves our services!

GOVERNMENT PROCUREMENT POLICY BOARD TECHNICAL SUPPORT OFFICE (GPPB – TSO)

CLIENT FEEDBACK FORM