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Office Ergonomics Program:
The COMPLETE PackageNeeltje Mack, CIH
Angelica Torres, MS
Northrop Grumman Aerospace Systems - Space Park
Core Elements of a Complete
Ergonomics Program
Management Commitment
Risk Identification
Hazard Assessment
Hazard Mitigation
Education and Training
Medical Management
NIOSH suggested Elements for an Effective Ergonomics Program
Management Commitment
• Key to success
• Demonstrated by:
– Written Ergonomics Policy
– Dedicated Health and Safety Staff assigned to support Ergonomics Program
– Making resources available to ensure success of the Ergonomics Program
– Supporting employee involvement and participation in ergonomic activities
Risk Identification Process• Utilize On-line Self Assessment Program to target at risk
employees
• OES by Remedy Interactive
– 7000+ employees enrolled
– Mandatory for new hires
– Includes training component
– Assesses discomfort levels, behaviors and equipment usage
– Stores employee risk profile
– Assigns risk rating ( , , )
– Provides immediate feedback and recommendations via email
– Completion in 40 minutes or less
OES On-line Self Assessment Tool
• Discomfort, behavioral & ergonomic risk factors:
– HIGH
– MED
– LOW
• Prioritize in person evaluations
by risk rating
• Reports individual profiles
• Reports organizational status
Risk Identification: Other tools
• Self report on Ergonomics Webpage
– Request ergonomics evaluation
Risk Identification: Other Tools• Managers contact Ergonomics Program Manager
– Employee relocation
– New hire
– Furniture/ equipment changes
• Medical Services
– Employee can visit on site nurse/ MD
for consultation
– Nurse notifies Ergonomic Program Manager
for follow-up
– Report all First Aid and OSHA recordable injuries
Perform Hazard Assessment
•In person ergonomics
evaluation
•Ergonomist uses OES
profile
•Evaluate equipment,
employee posture and
work habits
•Use tablet to capture data
•Document via E-Report
(paperless system)
E-Report System
13
• Auto populates fields
• Drop down menus for equipment selection
• Email notification to employee, management and Medical Services.
• Archives reports
E-Report System
• Manager approval
• Link to Ergonomics Equipment Catalog
• Seamless ordering process
Hazard Mitigation: Prevention
• Provide ergonomics equipment for all new
workstations
– Established computer workstation specification
• Proactive Health and Wellness programs
– Group stretching activities, health coaching,
massage service
• Provide Body Mechanics training
Ergonomics Education and
Training• Ergonomics Website
– Bulletins
– Posters
– Interactive tutorials
– Equipment descriptions
• Ergonomics Committee
• Annual Health and Safety Fair
Ergonomics Education and
Training
• Stretch break programs
• Utilize OES to send Ergo Quick Tips
– Laptop Use
– Check Posture
– Chair Tips
– Take a Break!
Medical Management
• Full-time RN
• On-site MD Support
• Engagement with Health
and Safety
• Collaborate with
employee’s supervision to
ensure corrective actions
are implemented
Repetitive Motion Injury Trends
Repetitive motion injuries decreased
0
20
40
60
80
100
120
2007 2008 2009 2010 2011 2012
Rec. Injuries Space Systems Space
Park
C-RMI Rec. Injuries Space Systems
Space Park
Measuring Overall Risk Reduction
• High- Risk Population Has Decreased by 9% Since
Users’ Original Assessment.
• Report based on 377 individuals who logged in
between:
October 1, 2012 (time of activity) and December
31, 2012
Total Claims from 2002-2008
Participants
Non-participants
Overall Incurred Cost from 2002-2008
Participants
Non-Participants
$445,613
$2,350,293
259
114
Average Cost per Claim from 2002-2008
Participants
Non-Participants
$3,909
$9,075
OES Participants Realized Far Lower Total Incurred and Average CostsWorkers’ Comp Data Review
•How well does prevention work?
-Compare WC cost for OES
participants to non-participants
Quarterly Employee Feedback Survey
•Survey those employees that
received in person ergonomic
evaluations
•Survey response rate
-Average 50%-60%
Feedback Survey Results
• 90% implemented ergonomics recommendations
• 90% expressed positive results with change
0% 20% 40% 60% 80% 100%
Received quick response to ergo request
Understood risk factor
Understood ergo recommendation
Received Training Materials
Ergo recommendation implemented
Positive results due to modification
Satisfied with modification
Improve processes based on feedback survey results
The COMPLETE Package
• Management support is critical
• Effective tools for risk identification
• Perform in person ergonomic hazard assessments
for priority groups
• Use an efficient tool to report assessment
observations and communicate recommendations
to management for their corrective action
• Follow-up to ensure corrective action closure
• Measure your success and share it
• Repeat process as needed!
Acknowledgements
• Space Park Ergonomics Program Manager
• OES Remedy Interactive
• Healthwaves – Health & Wellness Promotion
• Medical Services
• Ergonomics Team