Government Communication and Information System Annual ... · The Government Communication and Information System (GCIS) was formally established in terms of Section 239 of the Constitution

ANNUAL REPORT

2010/11 AN

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Government Communication and Information SystemAnnual Report 2010/11

GOVERNMENT COMMUNICATION AND INFORMATION SYSTEM

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Submission of the Annual Report to the Executive Authority

To the Minister in The Presidency: Performance Monitoring, Evaluation and Administration, Mr Collins Chabane:

I have the honour of submitting to you, in accordance with the Public Finance Management Act, 1999, the Annual Report of the Government Communication and Information System for the period 1 April 2010 to 31 March 2011.

Jimmy ManyiChief Executive Officer and Accounting OfficerJimmy Manyi

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TABLE OF CONTENTS

General information 4Legislative mandate 5Minister’s statement 6Accounting Officer’s overview 8

Part 1: Overall performance 10 The strategic role of the Government Communication and Information System (GCIS) in South Africa’s developmental agenda 10

Part 2: Programme performance information 20Programme 1: Administration 21Programme 2: Policy and Research 35Programme 3: Government and Media Liaison 40Programme 4: Provincial Coordination and Programme Support 46Programme 5: Communication Service Agency 51Programme 6: International Marketing and Media Development 58Programme 7: Government Publication 59Programme 8: Communication Resource Centre 61

Part 3: Human Resource Oversight Management Report 64

Part 4: Annual financial statements 103

Acronyms and abbreviations 177

List of contact details 178


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GENERAL INFORMATION

Vision

Government communication that empowers and encourages citizens to participate in democracy and improve the lives of all.

Mission

Lead the strategic communication of government, ensure coherence of message, and open and extend channels of communication between government and the people, towards a shared vision.

Organisational structure

Chief Executive Officer

Director: Office of theChief Executive Officer

Deputy Chief Executive Officer:Communication and Content

Management

Chief Director:Policy and Research

Chief Director:Provincial and Local

Liaison

Chief Director:Strategic Planning and

Programme Management

Chief Director:Finance, Supply Chain and Auxiliary Services

Chief Director:Information Management

and Technology

Chief Director:Internal Audit

Chief Director:Human Resources

Chief Director:Communication Service

Agency

Chief Director:Media Engagement

Chief Director:2010 Govt Communication

Project Management

Chief Director:Content and Writing

Deputy Chief Executive Officer:Government and Stakeholder

Engagement

Deputy Chief Executive Officer:Corporate Services

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Legislative mandate

The Government Communication and Information System (GCIS) was formally established in terms of Section 239 of the Constitution and as a strategic unit in The Presidency in terms of Section 7 of the Public Service Act, 1994. The organisation is mandated to coordinate, guide and advise on government communication, including media liaison, development communication and marketing. The core vision is to achieve integrated, coordinated and clear communication between government and South African citizens to enable them to be involved in the country’s transformation.

The work of GCIS is further informed by other legislative mandates, and related government policies and directives, including:

the Constitution of the Republic of South Africa, 1996• the Public Finance Management Act (PFMA), 1999, as amended• international bilateral and multilateral agreements• the National Treasury Framework for Strategic Plans and Annual Performance Plans• the Medium Term Strategic Framework.•

Entities reporting to the Minister

Name of entity Legislation Nature of business1. Media Development and Diversity Agency (MDDA)

MDDA Act, 2002 Ensures an enabling environment for continued media diversifi-cation, giving people from all demographic groups in South Africa a chance to participate in public-sphere communication.

2. International Marketing Council (IMC)

The IMC is a national public entity in terms of the PFMA, 1999 as listed in Schedule 3(A) of the PFMA, 1999Trust Deed Master’s No: I Trust 1986/02King III Code on Corporate Governance

Develops and implements an international marketing and communication strategy for South Africa to contribute to job creation and poverty reduction and attract inward investment, trade and tourism.


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MINISTER STATEMENT – GCIS ANNUAL REPORT 2010/11

In presenting this 2010/11 12th annual report of the Government Communication and Information System (GCIS), it is important to highlight that it represents a revitalised governmentwide communication system that is better positioned to provide strategic leadership in addressing the information needs of citizens.

It is always important to have a picture of a government communication system, which is set against the backdrop of a country that is still very much engaged in transformation. Our society is still trying to get to grips with issues of social cohesion and national identity that affects every South African.

South Africans are becoming more literate and varied in the communication choices they exercise. Government communication therefore has to display the same innovation, flexibility and insight. To ensure that commun-ication is effective, GCIS has developed and enhanced various platforms.

The President as communicator-in-chief set the pace. The developmental agenda that government is driving supported by this people-centered government commun-ication system, enables GCIS to energise all government

departments in uplifting the presence of government’s voice. This is not just in the media space but also in communities and among ordinary South Africans. This will empower our people into active socio-economic agents that contribute towards a functioning democracy.

Communication has become service delivery itself; providing information for action, that people can use to access services that will improve their lives. Communication now stands as a central support to the visible implementation of our Programme of Action.

It is safe to say that government communication has evolved into the domain of activism communication, which aims to bring about a deliberate change in people’s behaviour, in taking ownership and responsibility to lead a better life.

Our experience in hosting the 2010 FIFA World CupTM taught us that, while commanding trust and respect, we should also inspire and connect with people on an emotional as well as rational level.

In ensuring that we remain relevant to the youth who are our future leaders, GCIS recognises the power of social media platforms to initiate and remain in touch with people – and their feelings and perceptions – and to advance government’s own messages and programmes. It is also important to ensure that the State does not lose its authority and legitimacy in becoming just another voice in social media.

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Our government is also aware that most of our people do not have access to the Internet but our cellular penetration stands close to 98%, which reflects our quick adaption to mobile technology that holds the potential of Internet services as well.

The mosaic of the South African nation has proven to the world that we are united in our commitment to creating a better life for all. The South African Government recognises that we do not exist in isolation and that the regional, continental and international communities are essential in the socio-economic development of this country.

We are in an age that knows no boundaries to innovation and possibilities. In recognising that the govern-mentwide communication system is not restricted to geographical boundaries, it becomes imperative for South Africans to appreciate and understand how South Africa’s international developmental agenda contributes towards the attainment of domestic priorities, which leads to a better life for all.

I call on all sectors of society to engage with this report and utilise existing platforms and structures to input into the continuous enhancement of the government communication system. It is also my pleasure to yet again present another clean report from this youthful and energetic organisation.

“Working together we can do more”

Ohm Collins ChabaneMinister in The Presidency: Performance Monitoring, Evaluation and AdministrationOhm Collins Chabane


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ACCOUNTING OFFICER’S OVERVIEW

Having assumed the role of Chief Executive Officer of GCIS during the year, I am particularly honoured to present the department’s Annual Report for 2010/11.

I would like to acknowledge and pay tribute to the foundation laid by my predecessor, Mr Themba Maseko, in creating an effective system of communication across national, provincial and local government, and with international audiences.

This Annual Report reflects the progress made in implementing the outcomes of the 2008 review of government communication, which identified a range of interventions to be brought into effect within GCIS as the coordinating department and across the govern-ment-wide communication system.

Underlying the institutional arrangements was the imperative of ensuring that government would effectively disseminate information that would facilitate citizens’ access to the opportunities, services and benefits flowing from the national Programme of Action. Importantly, the dissemination of information was accompanied by a deliberate and sustained programme of two-way communication, enabling direct interaction between government and citizens, in the spirit of working together.

The modernisation of the communication system achieved during the reporting period is being further pursued in the proposals contained in the 2011/12 GCIS Corporate Strategy and National Communication Strategy. Furthermore, the work of GCIS is subject to the performance monitoring and evaluation philosophy adopted by all of government.

Ultimately, this work is driven by the belief, borne out by public opinion research, that citizens have a close and positive interest in the programmes of government – programmes that a government as dynamic and progressive as ours should be able to communicate vigorously and confidently.

During 2010/11, government, along with other sectors of society and the economy, seized the 2010 FIFA World CupTM as the biggest communication opportunity presented to the country since the transition to democracy. The World Cup’s most enduring legacy will be the renewed sense of self-belief and pride cultivated among Africans in general and South Africans in particular, as well as the reversal of international scepticism and cynicism about African achievement and capability.

The Annual Report highlights the achievements and challenges encountered in the course of responding to the complex array of demands presented by interacting with citizens, maintaining relations with the influential media sector, adopting new communication technologies and remaining abreast of the country’s growing

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international profile and prestige. Some of these areas are addressed by the GCIS’ public entities, the IMC and the MDDA. Their activities and impact are reported upon in detail in their respective annual reports.

This report is tabled with the expectation that political oversight and public discussion will serve to further strengthen or redirect, where appropriate, the work done in 2010/11.

Jimmy ManyiChief Executive OfficerJimmy Manyi


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OVERALL PERFORMANCE: THE STRATEGIC ROLE OF THE GOVERNMENT COMMUNICATION AND INFORMATION SYSTEM (GCIS) IN SOUTH AFRICA’S DEVELOPMENTAL AGENDA

112

Voted funds Main appropriation

R’000

Adjusted appropriation

R’000

Actual amount spent

Over/under-expenditure

Medium Term Expenditure Framework (MTEF) allocation

R546 184 R550 184 R522 329 R27 855

Statutory appropriation

- - - -

Responsible Minister

Minister in The Presidency: Performance Monitoring, Evaluation and Administration

Administering department

GCIS

Accounting Officer Chief Executive Officer (CEO): GCIS

Aim of vote

GCIS aims to provide a comprehensive communication service on behalf of government. This will involve the majority of South Africans in governance, reconstruction and development, nation-building and reconciliation.

Summary of programmes

The department is organised into eight programmes:

1. Administration: responsible for management and provides support services to the department.

2. Policy and Research: conducts research to assess how government meets the public’s communication needs and monitors media coverage of government programmes from a communication perspective.

3. Government and Media Liaison: promotes the integration of communication plans and assesses their implementation by departments and clusters and ensures that the coordinating forums are effective; provides strategic leadership in the development of departmental and provincial communication strategies informed by the National Communication Strategy (NCS); ensures that communication policy guidelines are used to improve government communication; ensures that the media are informed promptly of government’s programmes; and provides comprehensive and coherent media and government liaison services.

4. Provincial Coordination and Programme Support: strengthens the system of government communication and implements development communication through sound stakeholder relations and partnerships to ensure that the public is informed about government policies and programmes to improve their lives.


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5. Communication Service Agency: provides core communication services to GCIS and other government departments, both in-house and through outsourcing.

6. International Marketing and Media Development: markets South Africa internationally and promotes local media development and diversity.

7. Government Publication: creates a communication vehicle that provides the public with information on economic and other opportunities and how these can be accessed.

8. Communication Resource Centre: monitors and assesses international media coverage of the country as part of GCIS’ leadership in the strategic communication of government.

GCIS and government’s Medium Term Strategic Framework (MTSF)

GCIS is mandated to provide strategic leadership in government communication, and to develop and coordinate a communication framework that ensures that the public is informed and has access to government programmes and policies.

South Africa’s fourth democratic elections in April 2009 ushered in a new administration with a five-year electoral mandate. The newly elected Government set out its strategic objectives and targets in the MTSF. This framework, along with the President’s June 2009 State of the Nation Address (SoNA), underpinned the work of GCIS during the reporting period.

The 2009 – 2014 MTSF presents government’s strategic priorities over the five-year period. It emphasises the need for a growth path that will address structural constraints in the economy, expand the industrial base and create work opportunities on a large scale. Specific priorities and programmes aimed at achieving the MTSF objectives during the 2009/10 period were highlighted in the 2009 Programme of Action (PoA). The GCIS 2009 – 2012 Strategic Plan is aligned to the MTSF and the PoA.

The 10 key MTSF priorities are as follows: • speed up growth and transform the economy to create decent work and sustainable livelihoods• a massive programme to build economic and social infrastructure• a comprehensive rural development strategy linked to land and agrarian reform and food security• strengthen the skills and human resource base• improve the health profile of all South Africans• intensify the fight against crime and corruption• build cohesive, caring and sustainable communities• pursue African advancement and enhanced international cooperation• sustainable resource management and use• build a developmental state, improve public services and strengthen democratic institutions.

The department’s strategic plan was developed to give expression to the central theme of the 2009 SoNA: Working together, we can do more.

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Strategic objectives

The goals of GCIS as presented in the Strategic Plan covering this period were as follows:

1. Provide strategic leadership in government communicationGCIS will develop an NCS framework that will inform and drive communication priorities linked with the electoral mandate and based on the MTSF. It will provide leadership in the development of effective departmental and provincial communication strategies that are aligned to the NCS framework and driven by the priorities of government’s PoA. GCIS will also develop a five-year core message for the communi-cation of key government programmes, review policy guidelines for the government-wide communication system and support departments’ communication units.

2. Strengthen the government-wide communication system for effectiveness and proper alignmentGCIS will enhance existing coordinating forums by using them as strategic planning forums. It will train and guide departments to establish their own communication units, develop and implement a training programme to improve the skills of government communicators and pay increased attention to the development of communication systems in local government.

3. Communicate with and inform the public about the policies and programmes of government to improve their livesGCIS will use research to ensure that communication is targeted, responsive and relevant to the information needs of the people. It will develop and effectively utilise communication products and services to better meet government’s and the public’s information needs. GCIS will also promote a participatory democracy.

4. Learn and explore methods and practices to enhance communicationGCIS will use research to explore new platforms for communication and assess the impact of communi-cation products and services. This will entail subscribing to external research, promoting new media and developing an integrated knowledge and information management system.

5. Lead and guide the domestic and international marketing of South AfricaGCIS will guide Brand South Africa in developing the country’s brand in line with government’s vision. It will also build consensus and mobilise government in support of the country’s marketing initiative.

6. Build partnerships with strategic stakeholders in pursuit of GCIS’ visionGCIS will build and sustain networks and strategic partnerships to enhance and support the effective communication of government policies and programmes. This includes supporting the implementation of government-wide access to information, encouraging the transformation and diversity of the media in South Africa and building relations with the media to effectively communicate government messages.

7. Ensure the optimal functioning of GCIS through integrating and aligning organisational processes and systems GCIS will ensure compliance with relevant legislation and Cabinet directives; develop and implement a human resource strategy to realise the mandate of GCIS; implement a focused project management discipline and adhere to best practices for internal and government-wide campaigns and projects; ensure effective strategic business planning and performance monitoring in line with the requirements of the PFMA, 1999; ensure effective use of information and communications technologies (ICTs); and provide an effective oversight role to public entities.


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Overview of the service-delivery environment for 2010/11

During the year, government adopted an outcomes-based performance monitoring and evaluation system, which is based on the election manifesto and the MTSF. The outcomes approach will ensure that govern-ment’s work focuses on improving the lives of citizens. The approach will also help track the progress made by government in achieving results to inform its annual planning, monitoring and evaluation process.

Early in 2010, Cabinet approved 12 outcomes that collectively address the main strategic priorities of government. GCIS was identified as a key delivery partner for Outcome 12: an efficient, effective and development-oriented public service, and an empowered, fair and inclusive citizenship. As a result, GCIS geared up for contributing to this outcome by updating its Strategic Plan for 2011 – 2014, which was approved by Parliament in March 2011, while continuing to implement the recommendations of the review of the government-wide communi-cation system.

South Africa hosted the 2010 FIFA World CupTM during the year under review, and GCIS played a key role in coordinating the communication initiatives in the lead-up to and during the event. Details of the department’s involvement follow in sections below.

Overview of the organisational environment for 2010/11

GCIS experienced changes in leadership during 2010/11, including the appointment of a deputy minister and a new CEO.

In reviewing the work of GCIS over the past 10 years, the findings reflect a critical capacity shortage in content development and analytical skills. Where such capacity has been recruited, it has been a challenge to retain them as GCIS is unable to compete with the private sector or similar organisations within the communication industry in attracting and retaining relevantly skilled employees.

In line with the recent GCIS and government-wide communication system review, GCIS has reflected on its current organisational structure following a review of its corporate strategy priorities. The primary objective is to align the current structure with the new priorities to minimise structural imbalances and optimise the use of our human capital to help GCIS achieve its mandate.

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As a result, the department developed new strategic documents, which were presented to and approved by Parliament. While not affecting the year under review, the documents set out plans to restructure the organi-sation and improve its ability to deliver on its mandate.

Key achievements in 2010/11

The National Communication Strategy framework

The NCS forms the basis by which GCIS informs and drives the communication priorities linked to the MTSF. The strategy was approved by Cabinet in 2009 and is updated annually to ensure that it remains relevant and highlights the communication priorities that may have arisen during the year. The strategy also aims to ensure that provincial and local communication strategies align to government communication priorities, and that they are uniform and implemented collectively.

During 2010/11, GCIS made regular presentations on the NCS to provincial and district forums. This led to the development of 4 054 development communication projects that reached over 17 million people. Through the Government Communicators’ Forum, GCIS coordinated the development of 27 departmental communication strategies, which resulted in an average of five key messages weekly.

GCIS compiled and disseminated communication environment and media content analysis reports, which were presented at various forums and were used to inform communication around key events, such as the 2010 FIFA World CupTM, the Public Service strike and the attacks on foreign nationals.

2010 FIFA World CupTM

In terms of the communication operation underlying the 2010 FIFA World CupTM, this landmark event saw the culmination of years of collaboration between GCIS and national departments, as well as between government communicators and the communication structures of FIFA and the Organising Committee (OC).

Within government, the effort had over many years been directed at ensuring that the country as a whole would optimise the invaluable communication opportunity presented by the biggest event in the world, and at a time of unprecedented ICT.

Government – and government communicators, especially – understood that the global importance of the event was derived most importantly from the scale of exposure resulting from mass media interest in the event, and set out to exploit this opportunity and satisfy the diverse demands of national and world media.

During the year under review, communicators representing the various guarantee departments and host cities worked closely with FIFA and the OC to showcase broader socio-economic development in the country alongside the specific preparations for the FIFA World Cup.


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This collaboration was also directed at mobilising ordinary South Africans behind the event, to build national pride and to help South Africans internalise the scale of international interest in the country, and the importance of ordinary people acting as good and efficient hosts.

This collaboration also informed a series of visits to fellow African states whose teams participated in the tournament.

In addition, GCIS served as the Secretariat to the National Communication Partnership of public- and private-sector communicators. The partnership included the International Marketing Council (IMC), SA Tourism, the 2010 OC, Proudly South African and a range of other organisations whose marketing and communication activities were streamlined for the World Cup communication strategy.

GCIS worked with Sport and Recreation South Africa, The Presidency and all the guarantee departments on public events and other communication opportunities that included:• a roadshow in March 2010 to various West and North African

states that participated in the tournament• the official 100 Days and 50 Days countdown events• the official opening of the central terminal at OR Tambo International

Airport• the last Football Friday event held at The Presidency• the editing and preparing of the official government technical report detailing government’s performance on

the 17 guarantees

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• a range of media conferences before, during and after the event• operating the central communication centre for government, which also housed the central crisis communi-

cation operation in partnership with the OC and the FIFA communication team.

GCIS also developed and maintained the World Cup government website, which provided South Africans and international visitors with accurate and up-to-date information related to the event. The website was also available as a “mobisite”, so that information could be accessed on mobile phones.

GCIS commissioned and analysed research into public opinion on South Africa and Africa in the context of the tournament. This research was presented to communicators and the Inter-ministerial Committee to allow them to assess the communication environment and public opinion nationally and internationally.

In essence, the research reflects overwhelmingly positive developments in international perceptions of South Africa and of the continent as a whole. This applies as much to the country’s performance as host country for the event, as to the continent’s and country’s prospects for development.

Increased engagement with the media

As GCIS has been building partnerships with strategic stakeholders, as a strategic objective and in pursuit of its vision, the department increased its engagement with its media partners during the year. This included meeting with the South African National Editors’ Forum about focused issues of mutual interest with the aim of strengthening relationships. The department also held briefings with the Foreign Correspondents’ Association to ensure that all foreign correspondents were informed of the plans of government and the country.

Training government communicators

GCIS, in partnership with the Public Administration Leadership and Management Academy, is developing a long-term qualification for communicators. While this is in progress, the department has facilitated the delivery of interim courses in media engagement and communication strategy development to government communi-cators. During 2010/11, nine national departments were trained, including six directors-general and 99 senior managers. In addition, two members of the executive council and 112 provincial communicators received this training. At local government level, 173 people, including mayors, members of the mayoral committee, councillors and other officials received training.


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Media buying, advertising and marketing

The biggest and most successful achievement for the • Media-Buying, Advertising and Marketing unit has been the reinvention and realignment of media-buying operations from an outsourced approach (through an agency) to an in-house model, with limited resources in a very short time.The unit booked 153 campaigns between 1 September 2010 • and 31 March 2011 and 233 for the 2010/11 financial year.The value of media booked for the 2010/11 fiscal year totalled • R163 million.

Vuk’uzenzele

During 2010/11, GCIS produced and distributed 10 million copies of Vuk’uzenzele as follows: five editions with a print run of 1,6 million copies each and one edition of two million copies. The five editions of 1,6 million copies consisted of 32 pages each while the edition of two million pages, which incorporates the highlights of the PoA, comprised 48 pages. Vuk’uzenzele is available as an A4 magazine, in Braille (2 545 were produced and distributed in 2010/11) and on the Internet. GCIS also translated 12 pages from English into the other official languages and distributed them in areas where these languages are spoken. The March 2011 edition had eight pages translated.

Tracker research shows that Vuk’uzenzele continues to gain popularity. More than eight in 10 of those who have received the magazine have read it and one in 10 have reported paging through it. Additionally, 54,3% of those who have read or paged through the magazine said that they found it useful. GCIS is working on a strategy to optimise this publication.

Thusong Service Centres

GCIS continues to strengthen provincial and local government communication through concrete communication initiatives, including more face-to-face and unmediated engagements with communities, localising national content and prioritising the Local Government Turnaround Strategy.

GCIS, in partnership with various organisations and individuals, has put systems and mechanisms in place to ensure that the public has consistent access to information on programmes, policies and opportunities. During the year, GCIS implemented 4 056 local development communication projects, reaching 17,5 million people directly and through

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community media platforms, particularly community radio. Local GCIS teams, mostly based in Thusong Service Centre districts, paid 6 060 visits to communities to deliver on these projects and distributed 1 145 007 government information products.

A total of 15 Thusong Service Centres were established in 2010/11, bringing the number of operational centres to 165. More than 40 joined-up mobile units were aligned to this network of centres. Over five million South Africans were serviced through the centres in the past year, although the underreporting of statistics by centre managers remains a challenge. The Public Administration Leadership and Management Academy trained about 1 000 government employees serving in centres in excellent customer care, and 200 centre managers were trained in advanced management development. A total of 45 centres were rebranded with the new Thusong branding to make them more accessible and visible to the communities that use them. GCIS held a national Thusong Service Centre repositioning workshop with stakeholders from national, provincial and local government to explore ways of maximising access to government services and information.

GCIS coordinated a communication approach and strategy for the local government elections on 18 May 2011, which encouraged citizens to exercise their democratic right to vote. This communication strategy was implemented at national, provincial and local levels

Key policy developments and legislative changes

Other than those mentioned above, there were no changes in policies or legislation that may have affected operations during the period or in future.

Departmental revenue, expenditure and other specific topics

Details on the collection of revenue, planned versus actual expenditure, transfer payments and the asset management plan are detailed in the Report of the Accounting Officer in the annual financial statements.


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PROGRAMME PERFORMANCE INFORMATION

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This section provides an overview of the Government Communication and Information System’s (GCIS) programme performance in realising government’s strategic agenda. It is guided by and structured according to the requirements issued by the National Treasury. ProgrammesThe department is organised into eight programmes: (1) Administration, (2) Policy and Research, (3) Government and Media Liaison, (4) Provincial Coordination and Programme Support, (5) Communication Service Agency, (6) International Marketing and Media Development, (7) Government Publication and (8) Communication Resource Centre.

Programme 1: Administration

PurposeAdministration is responsible for management and provides support services to the department.

Measurable objectiveManage and provide support services to the department.

Subprogrammes and functionsThe programme is divided into three subprogrammes: • Management is responsible for overall leadership, management and planning of the programme’s

activities• Corporate Services provides an efficient and effective support service to GCIS• Property Management services the GCIS’ building lease agreements.

The programme’s functions are organised into the following chief directorates: • The Office of the Chief Executive Officer

(CEO) provides support for leadership of and improved performance by government communication through administrative support to the CEO.

• The Office of the Chief Financial Officer (CFO) provides the department with overall financial and supply chain management, and auxiliary services, and guides management in complying with legislative requirements, budget planning, and financial management and adminis-tration.

• Corporate Services oversees the functions of human resources, internal communi-cation and the information centre. The Information Centre collects, organises and disseminates government and government-related information through the enquiry service, the department’s library service and the government contact information products.

• Information Management and Technology is responsible for the establishment and support of information management and technology systems in GCIS.

• The Project Management Office provides professional project management services, methodologies and standards to enhance performance.


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• The 2010 Communication Project Unit provides leadership and coordination for government communi-cation associated with the 2010 FIFA World CupTM.

• Internal Audit, which is independent of the CFO’s office, improves risk management, control and governance processes.

Key service-delivery achievementsIn 2010/11, the Office of the CEO coordinated the biweekly post-Cabinet media briefings and follow-up interviews with media organisations to widely communicate strategic government decisions to the public. The CEO was also appointed as official spokesperson for the World Cup and kept the public informed at all times. The CEO convened and chaired regular management meetings and meetings with the department’s public entities.

In November 2010, the CEO delivered a paper at the Inter-Press Service seminar in Spain. The paper was on South Africa within the India-Brazil-South Africa alliance, a focus area for the Inter-Press Service.

During the year under review, the Office of the CFO managed the budgeting process and expenditure in line with the prescribed guidelines of the Public Finance Management Act, 1999 and Treasury Regulations. The chief directorate ensured that GCIS achieved a 95% spend on its allocated budget for the year under review.

All the suspense accounts, together with the GCIS budget, were regularly reconciled to ensure full accountability.

Supply Chain Management, a division within the Office of the CFO, continued to improve the quality of its service, particularly the time it takes to process orders and payments to service-providers. Over the past year, 87,7% of orders and payments to service-providers were processed within 48 hours. In addition, 95% of bids were processed within two months and 97% of requests for quotations were attended to in 30 days. The Asset Register was reconciled on a monthly basis to ensure that all GCIS’ assets were fully accounted

for. Transversal system management (LOGIS/BAS) always impacts on the turnaround of our service as the system is down from time to time. The speed within which service-providers submit their invoices also imposes delays.

Human Resources continued to implement a human resource strategy through which it attracted and retained the human capital needed to meet the department’s mandate. The strategy was designed with due regard to employment equity requirements. It prioritises skills development, an improved corporate culture and healthy labour relations. An employee health and wellness programme was also implemented during the year.

Information Management and Technology provided maintenance and support to the information technology (IT) infrastructure nationally. The section also replaced obsolete IT assets, renewed software licences, and upgraded the wide area network infrastructure, the server environment and the e-mail system.

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The Project Management Office coordinated the implementation of the department’s communication services for campaigns prioritised in the Government Communication Programme. The office supported successful projects during the year under review, including setting up the Government Communication Operations Centre for the World Cup; the State of the Nation Address (SoNA); 16 Days of Activism for No Violence Against Women and Children; public participation; and the Thusong Service Centres. The Project Management Office also successfully coordinated a request by the South African Police Service to train 2 000 communication officials.

Delays in sign-offs from the lead departments had a negative impact on the success of some campaigns. In addition, most of the unit’s resources were allocated to projects related to the World Cup, resulting in some requests not being fully serviced. Going forward, the unit will prioritise instilling project management principles within the department.

During the year, Internal Audit contributed to the review and approval of the Risk Management Strategy and Policy, the Fraud Prevention Strategy and Policy, and the Internal Control Policy Statement. The unit also contributed to the adoption of the organisational top 10 risks and mitigation plans, as well as quarterly reporting on the mitigating progress against plans.

The Audit and Risk Committee approved Internal Audit’s terms of reference, and its strategic and annual plans – which contained at least 16 high-level audit projects. During the year, over 25 audit projects were conducted covering information systems, performance information, human resources, supply chain and finance, as well as production and distribution of information products. The Auditor-General placed reliance on Internal Audit’s work on information systems, resulting in savings on audit costs.


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CE

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and

aud

it co

mm

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s to

clo

sely

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esou

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man

agem

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orpo

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st

rate

gy im

plem

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rform

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info

rmat

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repo

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on o

rgan

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l per

form

ance

m

anag

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t sys

tem

and

app

rove

d by

M

anco

Iden

tified

wea

knes

ses

and

plan

s pu

t in

plac

e

Stra

tegi

c pl

anni

ng s

essi

on h

eld

in

Nov

embe

r 201

0 to

revi

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rgan

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s pe

rform

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sta

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Com

mun

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e de

cisi

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of C

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issu

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as

per

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sche

dule

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d po

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et m

edia

brie

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and

ch

aire

d go

vern

men

t com

mun

icat

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foru

ms

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tem

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on

rela

ted

issu

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with

med

ia a

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e S

outh

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can

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l Edi

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um

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bef

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advi

sory

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gram

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Act

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(PoA

)

Bet

ter i

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of P

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com

mun

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ticip

ate

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irect

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FO

SA

D m

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25

Pro

vide

stra

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c le

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ship

to p

ublic

en

titie

s (In

tern

atio

nal

Mar

ketin

g C

ounc

il [IM

C] a

nd M

edia

D

evel

opm

ent a

nd

Div

ersi

ty A

genc

y [M

DD

A])

Pub

lic e

ntiti

es’ m

anda

te

and

gove

rnan

ce p

roce

ss

clea

rly a

rticu

late

d in

acc

ount

abili

ty

arra

ngem

ent/f

ram

ewor

k

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ate

acco

unta

bilit

y fra

mew

ork

annu

ally

Par

ticip

ated

in a

nd in

fluen

ced

deci

sion

s of

IM

C B

oard

and

Exc

o

Hel

d bi

late

ral m

eetin

gs w

ith IM

C C

EO

GC

IS C

EO

cha

ired

man

agem

ent m

eetin

gs

with

IMC

to m

onito

r qua

rterly

per

form

ance

MD

DA

perfo

rman

ce o

vers

een

thro

ugh

bim

onth

ly m

eetin

gsM

onito

ring

and

eval

uatio

n m

eetin

gs

held

at l

east

qua

rterly

CE

O a

ctiv

ely

parti

cipa

ted

in a

nd in

fluen

ced

deci

sion

s of

the:

IMC

Boa

rd, I

MC

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o,

bila

tera

l mee

tings

with

the

IMC

CE

O

CE

O c

haire

d G

CIS

/IMC

man

agem

ent

mee

tings

to m

onito

r qua

rterly

per

form

ance

Ove

rsig

ht p

rovi

ded

on p

erfo

rman

ce o

f th

e M

DD

A th

roug

h bi

mon

thly

mee

tings

be

twee

n G

CIS

and

the

MD

DA

to p

ursu

e m

edia

div

ersi

ty a

nd im

plem

enta

tion

of

deve

lopm

ent c

omm

unic

atio

n th

roug

h th

e M

DD

AP

rovi

de o

pera

tiona

l an

d st

rate

gic

supp

ort

to C

EO

as

Acc

ount

ing

Offi

cer a

nd g

over

nmen

t sp

okes

pers

on

Sec

reta

rial,

adm

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-tra

tive

and

advi

sory

su

ppor

t for

CE

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C

abin

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ccou

ntin

g O

ffice

r fun

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ctiv

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of

the

Offi

ce o

f the

CE

O

to a

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car

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out r

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as C

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spok

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ccou

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r

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ular

, hig

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uppo

rt of

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s A

ccou

ntin

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r and

gov

ernm

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poke

s-pe

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Offi

ce o

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CFO

Stra

tegi

c le

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ship

Mon

thly

reco

ncile

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rget

s Fi

nanc

ial a

nd h

uman

re

sour

ces

man

agem

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of c

hief

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ctor

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acc

ount

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finan

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and

sup

ply

chai

n m

anag

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min

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tion

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nt 9

9,8%

of b

udge

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n fo

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Dev

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me

of s

taff

Sub

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as

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ed

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f atte

nded

requ

ired

train

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desp

ite

dela

y du

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skill

s au

dit


26

Act

ual p

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gain

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Sub-

prog

ram

me

Out

put

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ffice

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in

Man

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ctiv

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ficie

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proc

urem

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te87

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ach

ieve

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Offi

ce o

f the

C

FO (F

inan

cial

M

anag

emen

t)

Effe

ctiv

e an

d ef

ficie

nt

finan

cial

man

agem

ent

Two

mon

ths

to p

roce

ss

bids

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spe

nd o

n al

loca

ted

budg

et95

% a

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ved

Invo

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pai

d in

30

days

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thly

reco

ncile

d an

d cl

eare

d su

spen

se

acco

unts

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% a

chie

ved

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endi

ture

aga

inst

al

loca

ted

budg

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% a

chie

ved

Ref

er to

the

Acc

ount

ing

Offi

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re

port.

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thly

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uspe

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ll su

spen

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ccou

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ce o

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uxili

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vice

s)P

rocu

rem

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f offi

ce

spac

e fo

r GC

IS h

ead

offic

e

New

GC

IS p

rem

ises

Fina

lise

bidd

ing

proc

ess

Fina

lised

bid

pro

cess

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app

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serv

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prov

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Sig

ned

serv

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leve

l agr

eem

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agem

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itor t

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plem

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tatio

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bus

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Wee

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ting

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lace

w

ere

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anag

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Rec

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cons

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CIS

’ ne

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s w

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kills

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uitm

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stra

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/pol

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iew

ed a

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plem

ente

d re

crui

tmen

t po

licy

to re

crui

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ple

with

righ

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org

anog

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with

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anog

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appr

oved

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f Pub

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dmin

is-

tratio

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duct

ion

prog

ram

me

for o

ffici

als

on p

roba

tion

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cial

s w

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ght s

kills

Rev

ised

pro

batio

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ised

and

impl

emen

ted

polic

y

Indu

ctio

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ogra

mm

e fo

r offi

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pr

obat

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prog

ram

me

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m

onito

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offic

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on

prob

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Dev

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onito

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offic

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on

pro

batio

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27

Per

form

ance

ev

alua

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tem

plat

e fo

r of

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obat

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Dev

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erfo

rman

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valu

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mpl

ate

as p

art o

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form

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m

anag

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tem

P

erfo

rman

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man

agem

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m

that

is a

ligne

d to

st

rate

gic

prio

ritie

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G

CIS

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sy

stem

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th

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iorit

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of G

CIS

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rform

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m

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to id

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gaps

an

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p S

kills

D

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lan

The

skill

s au

dit w

as o

nly

com

plet

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brua

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011

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tens

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Pro

vide

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ram

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vinc

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who

pa

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IDS

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com

mem

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cond

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m

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ing

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plem

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guid

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hops

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aff

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pora

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erna

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ff in

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go

vern

men

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gy re

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ieve

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l 10

issu

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inte

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new

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taff

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rmed

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mes

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unic

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icie

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mm

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28

Act

ual p

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gain

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s/m

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one

Sub-

prog

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put

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impl

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1 65

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cele

brat

ion

and

med

ia to

ur b

efor

e ce

lebr

atio

n; fo

ur

inte

rnat

iona

l mar

ketin

g ev

ents

Sup

porte

d an

d le

d 20

07 p

relim

inar

y dr

aw

and

2009

fina

l dra

w fo

r Wor

ld C

up

Wor

ked

with

Spo

rt an

d R

ecre

atio

n S

outh

A

frica

, The

Pre

side

ncy

and

all g

uara

ntee

de

partm

ents

on

publ

ic e

vent

s:ro

adsh

ow to

Wes

t and

Nor

th A

frica

n •

stat

es in

tour

nam

ent

offic

ial 1

00 D

ays

and

50 D

ays

• co

untd

owns

of

ficia

l ope

ning

of O

R T

ambo

Airp

ort

• ce

ntra

l ter

min

al


34

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

e

Sup

port

publ

ic

rela

tions

act

iviti

es th

at

profi

le g

over

nmen

t’s

Wor

ld C

up p

roje

cts

(con

tinue

d)

Com

mun

icat

ion

supp

ort

for g

over

nmen

t’s

stat

e of

read

ines

s m

edia

brie

fings

, The

P

resi

denc

y’s

2010

ou

treac

h pr

ogra

mm

es,

dom

estic

and

inte

rna-

tiona

l mob

ilisa

tion

initi

ativ

es, a

nd s

uppo

rt fo

r gov

ernm

ent p

artic

i-pa

tion

in F

IFA

/OC

med

ia

tour

s (c

ontin

ued)

Sup

port

four

go

vern

men

t brie

fings

an

d tw

o ou

treac

h ev

ents

(as

confi

rmed

by

The

Pre

side

ncy)

, 10

0 D

ays

cele

brat

ion

and

med

ia to

ur b

efor

e ce

lebr

atio

n; fo

ur

inte

rnat

iona

l mar

ketin

g ev

ents

(con

tinue

d)

Last

Foo

tbal

l Frid

ay e

vent

at T

he

• P

resi

denc

yed

iting

and

pre

para

tion

of o

ffici

al

• go

vern

men

t tec

hnic

al re

port

on g

over

n-m

ent’s

per

form

ance

on

17 g

uara

ntee

sop

erat

ing

cent

ral c

omm

unic

atio

n fo

r •

gove

rnm

ent,

incl

udin

g ce

ntra

l cris

is

com

mun

icat

ion

oper

atio

n w

ith O

C a

nd

FIFA

com

mun

icat

ion

team

Inte

rnal

Aud

itD

evel

op a

nd im

plem

ent

an a

udit

plan

to re

view

th

e sy

stem

of i

nter

nal

cont

rol

Rec

omm

enda

tions

that

m

itiga

te m

ater

ial i

nter

nal

cont

rol w

eakn

esse

s

Qua

rterly

aud

it pr

ogre

ss re

ports

ag

ains

t pla

n

Pre

sent

ed re

ports

at f

our A

udit

and

Ris

k C

omm

ittee

and

five

Inte

rnal

Aud

it C

omm

ittee

mee

tings

Rea

sons

for m

ajor

var

ianc

es: N

one

35

Programme 2: Policy and Research

Purpose Conduct research to assess how government meets the public’s communication needs and monitor media coverage of government programmes from a communication perspective.

Measurable objective Inform government’s communication strategy and related decisions by analysing the communication environment weekly, monthly and quarterly, and by conducting quarterly research on the public’s communi-cation needs.

Subprogrammes and functions The programme is divided into three subprogrammes: • Policy and Media Analysis monitors and analyses how the media interprets government policies and

programmes. Having managed the process of establishing the MDDA, it gives the agency institutional support.

• Research assesses the information and communication needs of government and the public. • Inclusive Economy Communication manages communication aimed at popularising economic opportu-

nities created by government.

Key service-delivery achievements

Inclusive Economy CommunicationDuring 2010/11, GCIS partnered with SABC1 to promote economic opportunities created by government through a 13-episode television programme called Rize Mzansi. The series reached over 1,6 million viewers per episode, informing them of existing opportunities, requirements to access them and where to apply.

During the year, GCIS coordinated the communication of the Energy-Efficiency Campaign. The department launched an electronic newsletter and held media round tables on key national energy issues and also flighted a four-part educational series on e.tv and created a micro-site on energy efficiency. GCIS also ran a national advertising campaign to raise awareness.

ResearchGCIS conducted research projects to test the reception of the Public Sector Manager magazine, Statistics South Africa’s census logo and its communication material which improved the quality of the final products. The department also designed and managed a segmentation research project to better understand its audience and formulate effective communication strategies for the five national priorities.

The department is updating the social media policy to guide all government communicators in the use of the

of d nrt n g


36

medium and will also continue to provide communication research advice and support to government role players.

Policy and Media AnalysisPolicy and Media Analysis compiled communication environment reports and presented them weekly at communication planning meetings. The unit also presented monthly reports to all communication clusters.

GCIS received and shared monthly and quarterly media content analysis reports from a service-provider. Departments (Water Affairs, Defence, Trade and Industry, and Arts and Culture) and the City of Tshwane benefited from quarterly presentations and a buy-in option introduced at the beginning of the financial year to reduce costs.

37

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eM

anag

emen

tS

trate

gic

lead

ersh

ip,

inte

grat

e w

ork

of

subp

rogr

amm

es

and

liais

e w

ith o

ther

de

partm

ents

and

The

P

resi

denc

y

Bus

ines

s pl

ans

impl

emen

ted,

bud

gets

, an

d hu

man

reso

urce

s m

anag

ed a

ccor

ding

to

plan

Wee

kly

mee

tings

, de

velo

pmen

t pla

ns

and

expe

nditu

re

Hel

d re

gula

r mee

tings

and

trai

ning

, in

acco

rdan

ce w

ith d

evel

opm

ent p

lans

and

dep

art-

men

tal n

eeds

Thre

e ne

w s

ectio

ns in

herit

ed d

ue to

rest

ruc-

turin

g: C

omm

unic

atio

n R

esou

rce

Cen

tre,

Com

mun

icat

ion

Cen

tre a

nd In

form

atio

n C

entre

, in

clud

ing

the

libra

ryP

olic

y an

d M

edia

A

naly

sis

Rep

ort o

n an

d an

alys

e co

mm

uni-

catio

n co

vera

ge o

f go

vern

men

t pol

icie

s fro

m a

com

mun

icat

ion

pers

pect

ive

Reg

ular

ana

lysi

s of

com

mun

icat

ion

envi

ronm

ent a

nd p

olic

ies

Wee

kly

and

quar

terly

co

mm

unic

atio

n en

viro

nmen

t rep

orts

Com

pile

d co

mm

unic

atio

n en

viro

nmen

t rep

orts

an

d pr

esen

ted

wee

kly

at c

omm

unic

atio

n pl

anni

ng m

eetin

gs

The

repo

rts w

ere

regu

laris

ed to

mon

thly

repo

rts

to a

ll co

mm

unic

atio

n cl

uste

rs

Com

pile

d an

d pr

esen

ted

daily

repo

rts to

op

erat

iona

l med

ia ro

om o

n th

e:W

orld

Cup

• P

ublic

Ser

vice

wag

e ne

gotia

tions

• at

tack

s on

fore

ign

natio

nals

• flo

ods

• 20

11 S

oNA

• M

edia

con

tent

ana

lysi

sP

rese

ntat

ion

of re

leva

nt

trend

s an

d an

alys

is o

f go

vern

men

t’s m

edia

co

vera

ge

Mon

thly

and

qua

rterly

re

ports

, qua

lity

assu

red

and

rele

vant

to

clu

ster

wor

k

Rec

eive

d m

onth

ly a

nd q

uarte

rly m

edia

con

tent

an

alys

is re

ports

from

ser

vice

-pro

vide

r

Dep

artm

ents

(Wat

er A

ffairs

, Def

ence

, Tra

de a

nd

Indu

stry

, and

Arts

and

Cul

ture

) and

the

City

of

Tshw

ane

bene

fited

from

qua

rterly

pre

sent

atio

ns

and

buy-

in o

ptio

n in

trodu

ced

in 2

010/

11 to

re

duce

cos

tsP

olic

y an

alys

isR

egul

ar p

rese

ntat

ion

of

repo

rts o

n ke

y po

licie

s at

tract

ing

med

ia a

ttent

ion

Ong

oing

Pro

duce

d su

mm

arie

s/an

alys

is re

ports

of:

Def

ence

Am

endm

ent B

ill; P

rote

ctio

n of

In

form

atio

n B

ill (i

nclu

ding

med

ia a

naly

sis

repo

rt an

d fo

llow

-up

anal

ysis

); di

scus

sion

doc

umen

t on

car

bon

taxe

s; re

visi

on o

f leg

isla

tion

in

Dep

artm

ent o

f Ene

rgy;

SA

wat

er c

risis

repo

rt;

amen

dmen

ts to

labo

ur le

gisl

atio

n; a

spec

ts o

f th

e M

DD

A A

ct; I

mm

igra

tion

Am

endm

ent B

ill; a

nd

Mili

tary

Vet

eran

s B

ill


38

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eA

ppro

ache

d st

akeh

olde

r ins

titut

ions

iden

tified

by

lette

r and

met

with

repr

esen

tativ

e fro

m C

entre

fo

r Pol

icy

Stu

dies

to d

iscu

ss p

artn

ersh

ip te

rms

of

refe

renc

eC

apac

ity-b

uild

ing

Cre

dit-b

earin

g qu

alifi

-ca

tion

for g

over

nmen

t co

mm

unic

ator

s

Con

cept

ualis

ing

and

deve

lopi

ng c

ours

eFa

cilit

ated

inte

rim c

ours

e in

med

ia e

ngag

emen

t an

d co

mm

unic

atio

n st

rate

gy d

evel

opm

ent

whi

le G

CIS

dev

elop

s lo

ng-te

rm q

ualifi

catio

n fo

r co

mm

unic

ator

s

Impl

emen

ted

a tra

inin

g pr

ogra

mm

e fo

r Sou

th

Afri

can

Pol

ice

Ser

vice

’s n

ine

prov

ince

s pl

us a

se

ssio

n fo

r the

nat

iona

l hea

d of

fice

Arr

ange

d tw

o se

ssio

ns o

f com

mun

icat

ion

stra

tegy

wor

ksho

ps, o

ne in

Dec

embe

r 201

0 w

ith

12 p

artic

ipan

ts, t

he s

econ

d in

Jan

uary

201

1 w

ith

19 p

artic

ipan

tsR

esea

rch

Res

earc

h an

d in

form

atio

n ga

ther

ing

to e

nhan

ce e

ffect

ive

gove

rnm

ent c

omm

uni-

catio

n

Avai

labi

lity

and

use

of re

leva

nt re

sear

ch

findi

ngs

to e

nhan

ce

effe

ctiv

e go

vern

men

t co

mm

unic

atio

n

Tim

ely,

qua

lity-

assu

red

rese

arch

pr

oduc

ts in

form

ed b

y go

vern

men

t prio

ritie

s an

d an

nual

cyc

le o

f go

vern

men

t

All

proj

ects

qua

lity

assu

red

and

rele

vant

fin

ding

s pr

esen

ted

for i

nput

, im

prov

emen

t and

de

velo

pmen

t of:

2010

com

mun

icat

ion

mes

sage

s•

Gov

ernm

ent C

omm

unic

atio

n S

trate

gy•

Cen

sus

com

mun

icat

ion

mat

eria

l•

Pub

lic S

ecto

r Man

ager

• m

agaz

ine

Soc

ial C

ohes

ion

Pro

ject

team

com

mun

icat

ion

• st

rate

gy16

Day

s of

Act

ivis

m c

omm

unic

atio

n st

rate

gy•

Use

com

mun

icat

ion

rese

arch

to a

sses

s in

form

atio

n ne

eds,

ex

plor

e im

pact

of

com

mun

icat

ion

prod

ucts

and

ser

vice

s in

term

s of

acc

ess

and

reac

h, a

nd c

ondu

ct

audi

ence

nee

ds

anal

ysis

Ann

ual q

uant

itativ

e an

d qu

alita

tive

rese

arch

pr

ojec

ts

Qua

rterly

and

ad

hoc

repo

rts a

s re

quire

dC

ompl

eted

two

mai

n pr

ojec

ts; fi

ndin

gs w

ith

reco

mm

enda

tions

pre

sent

ed to

:

Qua

rter

ly re

ques

ts:

Dep

artm

ent o

f Hom

e A

ffairs

• N

atio

nal E

nerg

y R

egul

ator

of S

outh

Afri

ca•

Dep

artm

ent o

f Def

ence

• IM

C•

Dep

artm

ent o

f Pub

lic W

orks

(res

ulte

d in

•

buy-

in in

to tr

acke

r res

earc

h)

Ad

hoc

requ

ests

Dire

ctor

ate:

•

Vuk’

uzen

zele

Sou

th A

frica

n N

atio

nal B

iodi

vers

ity In

stitu

te•

Sta

tistic

s S

A•

39

Res

earc

h in

itiat

ed o

r on

requ

est t

o m

eet s

peci

fic

obje

ctiv

es

Res

earc

h re

port

Ong

oing

Initi

ated

and

com

plet

ed th

e fo

llow

ing

proj

ects

: 20

10 in

tern

atio

nal t

rack

ing

rese

arch

• C

ensu

s pr

ojec

t – te

stin

g of

logo

and

•

budg

etLe

kgot

la a

sses

smen

t pro

ject

• B

uild

kno

wle

dge

base

of

inde

pend

ent s

tudi

es

rele

vant

to g

over

nmen

t co

mm

unic

atio

n

Obt

ain

rele

vant

repo

rts/

prod

ucts

Ong

oing

Acq

uire

d th

e fo

llow

ing

repo

rts w

ith re

leva

nt

rese

arch

find

ings

:si

x da

tase

ts fr

om M

arki

nor s

ubsc

riptio

n•

five

pres

s re

leas

es fo

r Bus

ines

s •

Con

fiden

ce In

dex

from

Bur

eau

of M

arke

t R

esea

rch

five

pres

s re

leas

es fo

r Con

sum

er

• C

onfid

ence

Inde

x fro

m B

urea

u of

Mar

ket

Res

earc

h

Acq

uire

d 22

8 re

ports

from

diff

eren

t re

sear

ch h

ouse

sIn

clus

ive-

Eco

nom

y C

omm

unic

atio

nE

cono

mic

opp

ortu

nitie

sC

omm

unic

atio

n pr

oduc

ts

prom

otin

g ec

onom

ic

oppo

rtuni

ties

Coo

rdin

ate

gove

rnm

ent

com

mun

icat

ion

abou

t m

ajor

pro

ject

s, s

uch

as

the

Exp

ande

d P

ublic

W

orks

Pro

gram

me

and

Sm

all E

nter

pris

e D

evel

opm

ent A

genc

y P

rogr

amm

e

Con

solid

ate

com

mun

i-ca

tion

prod

ucts

and

m

ater

ial f

or e

ffect

ive

use

and

run

TV s

erie

s w

ith c

onso

lidat

ed

mat

eria

l

Impl

emen

ted

13-w

eek

TV s

erie

s ai

red

by

SA

BC

1 pr

omot

ing

gove

rnm

ent e

cono

mic

op

portu

nitie

s

Man

aged

all-

incl

usiv

e ec

onom

y po

rtfol

io

of p

rodu

cts

and

stra

tegi

es fo

r fut

ure

use

in

rela

ted

trans

vers

al c

ampa

igns

Rea

sons

for m

ajor

var

ianc

es: N

one


40

Programme 3: Government and Media Liaison

Purpose• Promote integration of communication plans and assess their implementation by both departments and

clusters, and ensure that the coordinating forums are effective.• Provide strategic leadership to departments in the development of departmental and provincial communi-

cation strategies informed by the National Communication Strategy (NCS). • Ensure that communication policy guidelines are used to improve government communication.• Ensure that the media is informed promptly of government’s programmes, and provide comprehensive and

coherent media and government liaison services.

Measurable objectives• Continuously communicate with and inform the public on the policies and programmes of government to

improve their lives.• Provide strategic leadership in government communication.• Strengthen the effectiveness and alignment of the government-wide communication system.

Subprogrammes and functionsThe programme’s activities are grouped into the following five subprogrammes:• Management is responsible for overall leadership, management and planning of the programme’s

activities.• National Liaison promotes interdepartmental cooperation and integration of communication and helps

departments develop effective communication strategies. It facilitates the implementation of the respective departments’ communication plans and convenes communication forums to encourage integrated planning and coordination of government’s communication programmes.

• International and Media Liaison is responsible for ongoing media liaison services to government and maintains relations with both domestic and international media. It also coordinates external communi-cation in collaboration with national departments and other stakeholders. The unit identifies and cultivates relationships with media houses, both domestic and foreign.

• The News Service (BuaNews) provides government news and information to community and mainstream media, locally and abroad.

• Parliamentary Liaison renders media liaison and communication services to government in the parlia-mentary precinct and provides government information to Members of Parliament (MPs) and the public through its Information Resource Centre (IRC).

41

Key service-delivery achievementsThe chief directorate coordinated and facilitated cluster media briefings and, through effective media coverage, ensured that millions of South Africans received critical information about government’s performance in relation to service-delivery obligations.

The chief directorate also developed guidelines which made it possible for government departments to provide key information to the media and the public in relation to their budget votes. For example, government departments are now required to hold in-depth media briefings to enable effective engagement with members of the media prior to their respective budget votes. This has resulted in extensive media coverage of budget votes.

Through effective consultation, the chief directorate played a key role in ensuring that, for the first time in the history of South Africa’s democracy, the SoNA was delivered and broadcast in the evening to enable millions of South Africans to have access to the address, and be informed of key government focus areas.


42

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eM

anag

emen

tP

rovi

de o

vera

ll le

ader

ship

to c

hief

di

rect

orat

e

Ove

rsee

effe

ctiv

enes

s of

co

mm

unic

atio

n fo

rum

s an

d en

sure

that

bot

h do

mes

tic a

nd fo

reig

n m

edia

rela

tions

are

m

aint

aine

d

Clu

ster

s an

d go

vern

men

t com

mun

i-ca

tors

’ for

ums

(GC

Fs)

Hel

d re

gula

r mee

tings

and

ens

ured

th

at te

ams

wer

e in

form

ed a

bout

all

key

deci

sion

s in

org

anis

atio

n

Com

plie

d w

ith th

e po

licie

s, le

gisl

atio

n an

d sy

stem

sN

atio

nal L

iais

onM

onito

r com

mun

i-ca

tion

prog

ram

mes

, pl

ans

and

mes

sage

s of

var

ious

com

mun

i-ca

tion

units

thro

ugh

clus

ter p

roce

sses

and

in

divi

dual

vis

its

Bet

ter c

onte

nt to

impr

ove

inte

ract

ion

at c

omm

uni-

catio

n fo

rum

s an

d pl

anni

ng o

f gov

ernm

ent

com

mun

icat

ion

Effe

ctiv

e G

CFs

, fo

cuse

d co

mm

uni-

catio

n cl

uste

r mee

tings

an

d co

mm

unic

atio

n pl

anni

ng m

eetin

gs

Coo

rdin

ated

the

deve

lopm

ent o

f 27

depa

rt-m

enta

l com

mun

icat

ion

stra

tegi

es a

nd a

n av

erag

e of

five

key

mes

sage

s w

eekl

y

Faci

litat

ed th

e de

velo

pmen

t of k

ey

mes

sage

s fo

r biw

eekl

y C

abin

et m

eetin

gs

Pro

vide

sup

port

to d

epar

tmen

ts

and

clus

ters

for

the

deve

lopm

ent

of c

omm

unic

atio

n st

rate

gies

Bet

ter d

evel

opm

ent a

nd

coor

dina

tion

of c

omm

uni-

catio

n m

essa

ges

and

bette

r im

plem

enta

tion

of

com

mun

icat

ion

plan

s

Ass

ist d

epar

tmen

ts

by p

rovi

ding

inpu

t int

o th

eir c

omm

unic

atio

n st

rate

gies

and

pla

ns

Pro

vide

spe

cial

su

ppor

t to

depa

rtmen

ts w

ith

poor

ly fu

nctio

ning

co

mm

unic

atio

n un

its

Coo

rdin

ated

the

deve

lopm

ent o

f 27

dep

art-

men

tal c

omm

unic

atio

n st

rate

gies

and

an

aver

age

of fi

ve k

ey m

essa

ges

wee

kly

Faci

litat

ed th

e de

velo

pmen

t of k

ey

mes

sage

s fo

r biw

eekl

y C

abin

et m

eetin

gs

Ana

lyse

issu

es in

th

e en

viro

nmen

t pe

rtain

ing

to c

lust

er a

nd

depa

rtmen

ts b

y w

orki

ng

clos

ely

with

Rap

id

Res

pons

e an

d P

olic

y an

d M

edia

Con

tent

un

its

Effe

ctiv

e us

e of

con

tent

to

impr

ove

com

mun

i-ca

tion

mes

sage

s

Ana

lyse

issu

es in

th

e en

viro

nmen

t pe

rtain

ing

to c

lust

ers

and

depa

rtmen

ts b

y w

orki

ng c

lose

ly w

ith

Rap

id R

espo

nse

and

Pol

icy

and

Med

ia

Con

tent

uni

ts

Faci

litat

ed e

ffect

ive

wee

kly

com

mun

icat

ion

envi

ronm

ent m

eetin

gs a

nd fo

llow

ed u

p on

ke

y de

cisi

ons

Impr

oved

func

tioni

ng

of c

omm

unic

atio

n sy

stem

and

impr

oved

im

plem

enta

tion

of

com

mun

icat

ion

plan

s

Ass

ist i

n bu

ildin

g co

mm

unic

atio

n ca

paci

ty

thro

ugh

effe

ctiv

e us

e of

com

mun

icat

ion

and

polic

y gu

idel

ines

Con

tinue

to b

uild

a

wor

king

com

mun

i-ca

tion

syst

em a

nd

ensu

re th

at c

omm

uni-

cato

rs h

ave

the

nece

ssar

y ca

paci

ty to

do

thei

r wor

k

Par

ticip

ated

in th

e in

duct

ion

of fo

ur

com

mun

icat

ors

43

Mot

ivat

e co

mm

uni-

cato

rs to

do

wel

l by

rew

ardi

ng e

xcel

lenc

e th

roug

h va

rious

aw

ards

Impr

oved

sta

ndar

ds o

f go

vern

men

t com

mun

i-ca

tion

thro

ugh

ince

ntiv

es,

such

as

spec

ial t

rain

ing

prog

ram

mes

and

ex

posu

re to

priv

ate-

sect

or p

ract

ices

Rec

ogni

se e

xcel

lenc

e an

d im

prov

ed

impl

emen

tatio

n of

com

mun

icat

ion

stra

tegi

es a

nd

prog

ram

mes

in

gove

rnm

ent c

omm

uni-

catio

n

Not

ach

ieve

d

App

ropr

iate

repl

acem

ent s

yste

m w

ill b

e de

velo

ped

This

reco

mm

enda

tion

was

end

orse

d by

M

anco

Will

repo

sitio

n th

e G

CA

in c

omin

g fin

anci

al y

ear

Ass

esse

d th

e si

gnif-

ican

ce a

nd re

leva

nce

of th

e G

over

nmen

t C

omm

unic

ator

s’

Awar

ds (G

CA

) an

d re

com

men

ded

thei

r tem

pora

ry

susp

ensi

onS

uppo

rt de

partm

ents

an

d cl

uste

rs in

de

velo

pmen

t of

com

mun

icat

ion

stra

tegi

es

Bet

ter d

evel

opm

ent a

nd

coor

dina

tion

of c

omm

uni-

catio

n m

essa

ges

and

bette

r im

plem

enta

tion

of

com

mun

icat

ion

plan

s

Ass

ist d

epar

tmen

ts

by p

rovi

ding

inpu

t in

to th

eir c

omm

uni-

catio

n st

rate

gies

and

pl

ans,

and

pro

vide

sp

ecia

l sup

port

to

depa

rtmen

ts w

ith

poor

ly fu

nctio

ning

co

mm

unic

atio

n un

its

Coo

rdin

ated

the

deve

lopm

ent o

f 27

com

mun

icat

ion

stra

tegi

es o

n be

half

of

depa

rtmen

ts

Inte

rnat

iona

l and

M

edia

Lia

ison

Reg

ular

med

ia b

riefin

gs

by m

inis

ters

and

sen

ior

offic

ials

with

bot

h do

mes

tic a

nd in

tern

a-tio

nal m

edia

Reg

ular

med

ia

netw

orki

ng

sess

ions

info

rmed

by

pro

gram

mes

of

indi

vidu

al d

epar

tmen

ts

Targ

eted

inte

ract

ion

betw

een

loca

l med

ia

and

gove

rnm

ent

Info

rm m

edia

of g

over

n-m

ent’s

PoA

Stre

ngth

en re

latio

nshi

ps

with

the

Fore

ign

Cor

resp

onde

nts’

A

ssoc

iatio

n (F

CA

) and

S

anef

by

shar

ing

cont

ent

on g

over

nmen

t’s p

olic

ies

and

prog

ram

mes

Con

tinuo

usly

coo

rdin

ate

med

ia a

ctiv

ities

that

su

ppor

t im

plem

enta

tion

of s

trate

gies

Afte

r SoN

A an

d ev

ery

repo

rting

cyc

le to

C

abin

et

Coo

rdin

ated

pos

t-SoN

A cl

uste

r brie

fings

an

d dr

afte

d gu

idel

ines

and

coo

rdin

ated

ef

fect

ive

pre-

Bud

get V

ote

med

ia b

riefin

gs

Org

anis

ed a

nd im

plem

ente

d su

cces

sful

en

gage

men

t bet

wee

n S

anef

and

sen

ior

gove

rnm

ent o

ffici

als

led

by th

e D

eput

y P

resi

dent

Org

anis

ed tw

o m

eetin

gs b

etw

een

the

Gov

ernm

ent s

poke

sper

son

and

the

FCA


44

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eP

artn

er w

ith th

e D

epar

tmen

t of I

nter

na-

tiona

l Rel

atio

ns a

nd

Coo

pera

tion

(DIR

CO

), IM

C a

nd S

outh

Afri

can

Tour

ism

to e

nsur

e th

e de

velo

pmen

t of

an in

tern

atio

nal a

nd

mar

ketin

g co

mm

uni-

catio

n st

rate

gy

Wor

k w

ith D

IRC

O,

IMC

, Sou

th A

frica

n To

uris

m a

nd T

rade

and

In

vest

men

t Sou

th A

frica

to

impl

emen

t the

inte

rna-

tiona

l com

mun

icat

ion

stra

tegy

Ens

ure

all f

orei

gn

corr

espo

nden

ts a

re

regu

larly

info

rmed

of

gove

rnm

ent p

lans

Wor

k w

ith D

IRC

O a

nd

use

inte

rnat

iona

l med

ia

cove

rage

thro

ugh

fore

ign

mis

sion

s to

mon

itor a

nd

advi

se g

over

nmen

t on

miti

gatio

n

Effe

ctiv

e us

e of

m

issi

ons

to in

vite

fo

reig

n jo

urna

lists

Brie

fings

to th

e FC

A

Wor

k w

ith m

issi

ons

base

d in

the

coun

try to

in

itiat

e fo

reig

n m

edia

vi

sits

Dev

elop

ed g

uide

lines

for c

omm

unic

atio

n ar

ound

sta

te a

nd in

tern

atio

nal v

isits

Dev

elop

ed k

ey m

essa

ges

for i

nter

natio

nal

and

stat

e vi

sits

Fore

ign

jour

nalis

ts in

vite

d to

key

med

ia

brie

fings

by

DIR

CO

New

s S

ervi

ce

(Bua

New

s)D

isse

min

ate

gove

rnm

ent a

nd

deve

lopm

ent-r

elat

ed

new

s an

d in

form

atio

n

Num

ber o

f clie

nts

reac

hed

and

stor

ies

subm

itted

1 20

0 cl

ient

s in

Sou

th

Afri

ca re

ceiv

ing

Bua

New

s by

e-m

ail

Com

pile

d an

d di

ssem

inat

ed d

aily

e-m

ail

editi

ons,

on

Sun

days

and

som

e pu

blic

ho

liday

s: 2

000

clie

nts

rece

ived

e-m

ails

Intro

duce

d ne

w s

ocia

l med

ia p

latfo

rms

– Tw

itter

and

Fac

eboo

k –

to e

xten

d re

ach

of

Bua

New

s

Bua

New

s w

ebsi

te u

pdat

ed th

roug

hout

the

day

New

s ar

ticle

s fo

r co

mm

unity

and

m

ains

tream

med

ia

loca

lly a

nd a

broa

d

Incr

ease

d up

take

of

Bua

New

s st

orie

s by

m

edia

380

000

hits

on

web

site

and

incr

ease

d up

take

of B

uaN

ews

stor

ies

by m

edia

Ach

ieve

d at

leas

t 550

000

hits

a m

onth

on

Bua

New

s w

ebsi

te

Mai

nstre

am p

ublic

atio

ns u

sed

Bua

New

s st

orie

s (T

he N

ew A

ge, C

itize

n, D

aily

Sun

, S

apa,

Bus

ines

s R

epor

t) da

ily

Inte

rnat

iona

l use

gre

w, e

spec

ially

dur

ing

the

Wor

ld C

up. I

nter

natio

nal n

ews

coop

erat

ion

agre

emen

ts w

ere

sign

ed w

ith fi

ve n

ew

coun

tries

to in

crea

se fo

otpr

int o

f Sou

th

Afri

can

gove

rnm

ent n

ews

abro

ad

45

Par

liam

enta

ry

Liai

son

Med

ia b

riefin

gs a

t st

art o

f par

liam

enta

ry

sess

ions

Suc

cess

ful m

inis

teria

l m

edia

brie

fing

wee

ks a

t op

enin

g of

Par

liam

ent

Febr

uary

eac

h ye

ar,

clus

ter b

riefin

gs

afte

r eve

ry C

abin

et

repo

rting

cyc

le

Clu

ster

brie

fings

afte

r SoN

A an

d be

fore

de

partm

enta

l bud

get v

otes

wer

e or

gani

sed

Incr

ease

d m

onito

ring

of p

arlia

men

tary

pr

oces

ses

Pro

vide

gov

ernm

ent

info

rmat

ion

to M

Ps

and

publ

ic

Brie

fings

to in

form

m

edia

of g

over

nmen

t’s

prog

ram

mes

and

pr

ogre

ss

MP

s an

d pu

blic

info

rmed

ab

out g

over

nmen

t’s

prog

ram

mes

and

pr

ogre

ss

Reg

ular

dis

tribu

tion

of

rele

vant

gov

ernm

ent

info

rmat

ion

to M

Ps

and

publ

ic

Ens

ured

IRC

is re

sour

ced

with

rele

vant

an

d up

-to-d

ate

info

rmat

ion

rela

ting

to

gove

rnm

ent.

Thes

e in

clud

ed A

cts,

key

in

form

atio

n on

all

gove

rnm

ent d

epar

tmen

ts

as w

ell a

s go

vern

men

t’s P

oA

The

IRC

pro

vide

d ke

y go

vern

men

t in

form

atio

n to

pub

lic, C

abin

et a

nd p

arlia

-m

enta

rians

Com

mun

i-ca

tion

Cen

tre

(inco

rpor

ated

into

pr

ogra

mm

e du

ring

seco

nd h

alf o

f 20

10/1

1)

Pro

duct

ion

and

dist

ribut

ion

of p

ress

cl

ippi

ngs

Nat

iona

l, re

gion

al a

nd

onlin

e m

edia

mon

itorin

g

Bro

adca

st m

edia

m

onito

ring

Tim

ely

diss

emin

atio

n of

pr

oduc

ts a

nd re

ports

to

vario

us c

lient

s

Dai

ly d

isse

min

atio

n to

gov

ernm

ent

depa

rtmen

ts a

nd

Sou

th A

frica

n m

issi

ons

abro

ad

Pro

duce

d, c

ateg

oris

ed a

nd d

istri

bute

d pr

ess

clip

ping

s da

ily

Dis

tribu

ted

clip

ping

s to

gov

ernm

ent a

nd

Sou

th A

frica

n m

issi

ons

abro

ad

Ass

iste

d w

ith o

ther

GC

IS a

nd g

over

nmen

t pr

ojec

ts a

nd c

ampa

igns

, and

trac

ked

rela

ted

med

ia c

over

age

Pro

duce

d da

ily b

road

cast

and

onl

ine

med

ia

cove

rage

repo

rts, a

nd d

istri

bute

d to

inte

rnal

an

d ex

tern

al s

take

hold

ers

Pro

duce

d co

mbi

ned

natio

nal a

nd in

tern

a-tio

nal m

edia

cov

erag

e re

ports

, kee

ping

st

akeh

olde

rs a

brea

st o

f med

ia re

porti

ng

trend

sR

easo

ns fo

r maj

or v

aria

nces

: Non

e


46

Programme 4: Provincial Coordination and Programme Support

PurposeStrengthen the system of government communication and implement development communication through sound stakeholder relations and partnerships to ensure that the public is informed about government policies and programmes to improve their lives.

Measurable objectives• Cascade the national framework for government communication to provincial and local government to

strengthen intergovernmental communication alignment.• Strategic leadership and advice to provincial and local spheres of government to strengthen the system of

government communication in line with the Local Government Turnaround Strategy, including monitoring the functioning of the system.

• Address the communication and information needs of communities through ward liaison and the implemen-tation of direct communication interventions using various media.

• Strategic leadership and coordination of government’s Public Participation Programme (formerly izimbizo) across the three spheres of government.

Subprogrammes and functions• Management is responsible for leadership and management of the programme.• Provincial Coordination is responsible for coordination and support functions to provincial directorates

considering the decentralised nature and size of the programme.• Provincial Liaison is responsible for cascading the NCS framework to provincial and local stakeholders and

partners, and for the implementation of key campaigns in partnership with these stakeholders, as well as

47

conducting regular local assessments of the communication environment. It is also responsible for facili-tating the establishment of government’s Thusong Service Centre programme in line with government’s access strategy.

Key service-delivery achievements GCIS continues to strengthen provincial and local government communication through concrete communi-cation initiatives, including more face-to-face and unmediated engagements with communities, localising national content and prioritising the Local Government Turnaround Strategy.

GCIS, in partnership with various organisations and individuals, has put systems and mechanisms in place to ensure that the public has consistent access to information on programmes, policies and opportunities. During the year under review, GCIS implemented 4 056 local development communication projects, reaching 17,5 million people directly and through community media platforms, particularly community radio. Local GCIS teams, mostly based in Thusong Service Centre districts, made 6 060 visits to communities to deliver on these projects and distributed 1 145 007 government information products.

A total of 15 Thusong Service Centres were established in 2010/11, bringing the number of operational centres to 165. More than 40 joined-up mobile units were aligned to this network of centres. Over five million South Africans were serviced through the centres in the past year, although underreporting of statistics from centre managers remains a challenge. The Public Administration Leadership and Management Academy trained about 1 000 government employees serving in centres in excellent customer care, and 200 centre managers were trained in advanced management development. In total 45 centres were given the new Thusong branding to make them more accessible and visible to the communities that use them. GCIS held a national Thusong Service Centre repositioning workshop with stakeholders from national, provincial and local government to explore ways of maximising access to government services and information.

GCIS coordinated a communication approach and strategy for the local government elections on 18 May 2011, which encouraged citizens to exercise their democratic right to vote. This communication strategy was implemented at national, provincial and local levels.


48

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eM

anag

emen

tLe

ader

ship

and

m

anag

emen

t of

prog

ram

me

Mon

itor i

mpl

emen

tatio

n of

pro

gram

me’

s bu

sine

ss

plan

Wee

kly

mee

tings

and

re

ports

on

impl

emen

-ta

tion

plan

s

Hel

d bi

wee

kly

tele

conf

eren

ce m

anag

emen

t m

eetin

gs

Hel

d qu

arte

rly b

ranc

h m

eetin

gs a

nd o

ne

stra

tegi

c pl

anni

ng s

essi

on

Wee

kly

mee

tings

w

ere

chan

ged

to

biw

eekl

y du

e to

the

chan

ge in

Man

co’s

m

eetin

gs s

ched

ule

Pro

vinc

ial

Coo

rdin

atio

nC

oord

inat

ed a

nd

cons

olid

ated

com

mun

i-ca

tion

prog

ram

mes

of

prov

inci

al o

ffice

s

Alig

nmen

t of p

rovi

ncia

l ou

tput

to G

CIS

pr

ogra

mm

es a

nd

stra

tegi

es

Mon

thly

syn

thes

ised

re

ports

Com

plet

ed m

onth

ly a

nd q

uarte

rly

subp

roje

ct d

esk

repo

rts

Acc

ess

to g

over

nmen

t in

form

atio

n th

roug

h st

rate

gic

partn

ersh

ips

with

nat

iona

l st

akeh

olde

rs

Incr

ease

d en

gage

men

t w

ith n

atio

nal g

over

nmen

t an

d ci

vil-s

ocie

ty

partn

ers

to p

artic

ipat

e in

de

liver

ing

com

mun

icat

ion

cam

paig

ns a

ligne

d to

the

GC

P, p

rovi

ncia

lly a

nd

loca

lly

Ann

ual c

omm

uni-

catio

n pa

rtner

ship

s w

ith a

t lea

st th

ree

key

natio

nal d

epar

tmen

ts

and

at le

ast t

wo

natio

nally

func

tioni

ng

civi

l-soc

iety

stru

ctur

es

Reg

ular

sta

keho

lder

eng

agem

ents

and

key

pa

rtner

ship

s ro

lled

out w

ith:

Dep

artm

ent o

f Tra

de a

nd In

dust

ry:

• R

etur

ns a

nd R

efun

d C

ampa

ign

Dep

artm

ent o

f Hom

e A

ffairs

: Nat

iona

l •

Pop

ulat

ion

Reg

iste

r D

epar

tmen

t of J

ustic

e: 1

6 D

ays

of

• A

ctiv

ism

Sta

ts S

A: C

ensu

s 20

11 p

rovi

ncia

l •

Inde

pend

ent E

lect

oral

Com

mis

sion

: •

com

mun

icat

ion

prep

arat

ions

for l

ocal

go

vern

men

t ele

ctio

ns

Hel

d tw

o ci

vil-s

ocie

ty e

ngag

emen

ts w

ith K

e M

oja

on d

rug

awar

enes

s an

d iM

ali M

atte

rs

on fi

nanc

ial l

itera

cyP

rovi

ncia

l Lia

ison

Cas

cade

NC

S

fram

ewor

k to

pro

vinc

es

for a

lignm

ent w

ith

prov

inci

al a

nd lo

cal

stra

tegi

es, a

nd jo

int

impl

emen

tatio

n

Coh

eren

t and

alig

ned

prov

inci

al c

omm

unic

atio

n st

rate

gies

and

pla

ns

Loca

l gov

ernm

ent

com

mun

icat

ion

stra

tegy

re

flect

s na

tiona

l and

pr

ovin

cial

prio

ritie

s

Reg

ular

pre

sent

atio

ns

to p

rovi

ncia

l and

di

stric

t for

ums

Mon

thly

impl

emen

-ta

tion

and

mon

itorin

g of

com

mun

icat

ion

cam

paig

ns a

t pr

ovin

cial

and

loca

l le

vels

Reg

ular

pre

sent

atio

ns to

pro

vinc

ial a

nd

dist

rict f

orum

s on

: NC

S fr

amew

ork,

GC

P,

Loca

l Gov

ernm

ent T

urna

roun

d S

trate

gy

com

mun

icat

ion

appr

oach

, mun

icip

al

prot

ests

app

roac

h, P

ublic

Par

ticip

atio

n P

rogr

amm

e an

d Lo

cal G

over

nmen

t C

omm

unic

atio

n S

yste

m G

uide

lines

Use

d fa

ce-to

-face

inte

ract

ion

and

com

mun

ity m

edia

pla

tform

s w

ith th

e em

phas

is o

n co

mm

unity

radi

o, to

reac

h ta

rget

aud

ienc

e

49

Stra

tegi

c ad

vice

and

su

ppor

t to

prem

iers

’ of

fices

to s

treng

then

go

vern

men

t com

mun

i-ca

tion

syst

em, p

rovi

n-ci

ally

and

loca

lly

Mon

itor f

unct

ioni

ng o

f co

mm

unic

atio

n sy

stem

in

pro

vinc

ial a

nd lo

cal

gove

rnm

ent a

ccor

ding

to

gove

rnm

ent c

omm

uni-

catio

n gu

idel

ines

Qua

rterly

repo

rts o

n sy

stem

func

tioni

ngH

eld

com

mun

icat

ion

foru

m m

eetin

gs a

nd

38 o

ut o

f 46

func

tiona

l dis

trict

com

mun

i-ca

tion

foru

ms

Sup

porte

d pr

ovin

cial

and

loca

l com

mun

i-ca

tion

core

team

s in

dev

elop

ing

com

mun

i-ca

tion

stra

tegi

es a

nd a

ctio

n pl

ans

(Wor

ld

Cup

, Ant

i-Xen

opho

bia

Cam

paig

n, d

isas

ter

relie

f effo

rts, S

oNA

outre

ach

cam

paig

n, 1

6 D

ays

of A

ctiv

ism

and

Mas

s C

ampa

ign

on

Eco

nom

ic O

ppor

tuni

ties)

Hel

d tw

o na

tiona

l com

mun

icat

ion

cons

ul-

tativ

e w

orks

hops

with

the

Dep

artm

ent o

f C

oope

rativ

e G

over

nanc

e, D

epar

tmen

t of

Tra

ditio

nal A

ffairs

, Sou

th A

frica

n Lo

cal

Gov

ernm

ent A

ssoc

iatio

n, a

nd p

rovi

ncia

l an

d lo

cal c

omm

unic

ator

s to

mon

itor a

nd

revi

se th

e co

mm

unic

atio

n ap

proa

ch fo

r 20

09 lo

cal g

over

nmen

t tur

naro

und,

and

to

deve

lop

the

com

mun

icat

ion

appr

oach

for

loca

l gov

ernm

ent e

lect

ions

in 2

011

Initi

ated

com

mun

icat

ion

capa

city

-bui

ldin

g fo

r com

mun

icat

ors

and

mem

bers

of t

he

exec

utiv

e co

unci

ls in

Mpu

mal

anga

, Eas

tern

C

ape,

Lim

popo

, Kw

aZul

u-N

atal

and

G

aute

ng

Som

e di

stric

ts a

nd

coun

cils

did

not

su

bmit

appr

oved

dr

aft c

omm

unic

atio

n st

rate

gies

/foru

ms.

Not

all

of th

e 46

dis

trict

hav

e co

mm

unic

ator

s or

co

mm

unic

ator

s’

foru

ms

Stra

tegi

c su

ppor

t fo

r im

plem

enta

tion

of g

over

nmen

t-wid

e ac

cess

to s

trate

gy

Faci

litat

e th

e es

tabl

ishm

ent o

f the

Th

uson

g S

ervi

ce C

entre

pr

ogra

mm

e as

par

t of

gove

rnm

ent’s

acc

ess

stra

tegy

Incr

ease

d nu

mbe

r of

gov

ernm

ent

info

rmat

ion

acce

ss

poin

ts

At l

east

20

Thus

ong

Ser

vice

Cen

tres

a ye

ar

Est

ablis

hed

15 T

huso

ng S

ervi

ce C

entre

s –

165

cent

res

now

ope

ratio

nal

Exp

ande

d pr

ogra

mm

e by

alig

ning

ove

r 40

join

ed-u

p m

obile

s: O

ver 5

mill

ion

peop

le

serv

ed

Hel

d na

tiona

l Thu

song

Ser

vice

Cen

tre

repo

sitio

ning

wor

ksho

p w

ith n

atio

nal,

prov

inci

al a

nd lo

cal s

take

hold

ers

to

max

imis

e ac

cess

to g

over

nmen

t ser

vice

s an

d in

form

atio

n

Som

e co

nstru

ctio

ns

wer

e de

laye

d an

d bu

ildin

gs w

ill be

co

mpl

eted

in n

ew

finan

cial

yea

r. Th

ree

build

ings

wer

e co

mpl

eted

but

not

op

erat

iona

l due

to

outs

tand

ing

serv

ice

leve

l agr

eem

ents

w

ith s

ervi

ce-p

rovi

ders


50

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eH

eld

regu

lar m

eetin

gs w

ith s

take

hold

ers:

D

epar

tmen

t of P

ublic

Ser

vice

and

A

dmin

istra

tion

(DP

SA

), D

epar

tmen

t of

Hom

e A

ffairs

, Dep

artm

ent o

f Lab

our,

Sou

th A

frica

n S

ocia

l Sec

urity

Age

ncy,

D

epar

tmen

t of P

ublic

Wor

ks, N

atio

nal

Trea

sury

, Dep

artm

ent o

f Com

mun

icat

ions

, D

epar

tmen

t of C

oope

rativ

e G

over

nanc

e an

d D

epar

tmen

t of T

radi

tiona

l Affa

irs

Sup

porte

d th

e D

PS

A w

ith th

e fir

st T

huso

ng

Ser

vice

Cen

tre in

an

urba

n m

all n

amel

y M

apon

ya M

all i

n S

owet

o –

cent

re is

op

erat

iona

lS

uppo

rt im

plem

enta

tion

of p

ublic

par

ticip

atio

n pr

ogra

mm

es a

nd

com

mun

ity fe

edba

ck

stra

tegy

to s

treng

then

pa

rtici

pato

ry d

emoc

racy

Impl

emen

t com

mun

i-ca

tion

appr

oach

for

publ

ic p

artic

ipat

ion

even

ts in

line

with

loca

l go

vern

men

t tur

naro

und

stra

tegy

Con

tinuo

us im

plem

en-

tatio

n of

pub

lic

parti

cipa

tion

feed

back

st

rate

gy

Pro

vinc

es p

rese

nted

Pub

lic P

artic

ipat

ion

Pro

gram

me

prot

ocol

app

roac

h to

all

loca

l G

over

nmen

t Tur

naro

und

Stra

tegy

mun

ici-

palit

ies

Dev

elop

ed a

nd u

pdat

ed c

omm

unic

atio

n st

rate

gy a

nd s

hare

d in

all

inte

grat

ed

gove

rnm

ent r

elat

ions

stru

ctur

es

Hel

d in

terd

epar

tmen

tal w

orks

hop

with

m

edia

liai

son

offic

ers

and

publ

ic li

aiso

n of

ficer

s to

alig

n pr

ogra

mm

e

Hel

d 94

0 pa

rtici

patio

n ev

ents

nat

iona

lly a

nd

prov

inci

ally

Rea

sons

for m

ajor

var

ianc

es: N

one

51

Programme 5: Communication Service Agency

Purpose The Communication Service Agency provides core communication services to GCIS and other government departments, both in-house and through outsourcing.

Measurable objectivesProvide the public with information about government by:• producing 45 000 copies of the South Africa Yearbook,

20 000 copies of the Pocket Guide to South Africa and 4 000 copies of the South Africa Yearbook CD per year

• implementing at least of 130 media bulk-buying briefs a year

• conducting six public relations and marketing campaigns a year

• improving and developing content for government communication campaigns by producing radio advertisements or radio dramas, live broadcasts on community radio stations, and video programmes and advertisements, as well as covering events (video and photographs) and responding to graphic design requests.

Subprogrammes and functionsThe programme is divided into three subprogrammes:• Marketing manages government’s corporate identity; develops strategies

for marketing campaigns, events management, public relations campaigns and advertising; manages a government distribution network; and provides a media bulk-buying service

• Product Development develops broadcast strategies and products for government campaigns and projects; produces videos and radio programmes; provides graphic design, layout and exhibition design services; and renders photographic services for national and provincial departments

• Content Development identifies government’s and the public’s communication needs, develops content for individual and transversal campaigns, provides editorial services and produces the South Africa Yearbook and Pocket Guide to South Africa.

a


52

Key service-delivery achievementsThe Communication Service Agency handled 1 606 requests during 2010/11, including for: the Department of Home Affairs’ 2010 FIFA World CupTM branding, the national orders award ceremony, national days, the GCIS Annual Report, the Energy-Efficiency Campaign’s above-the-line activities, and photography and video services for The Presidency.

The Communication Service Agency successfully established its distribution unit through the merger of the distribution operations of Vuk’uzenzele and the Marketing, Advertising and Distribution directorate.

Media buying This unit’s biggest and most successful achievement was • reinventing and realigning media-buying operations from an outsourced (through an agency) to an in-house model, with limited resources in the middle of a fiscal year together with Supply Chain and Finance.It booked 153 campaigns for the period • (September to March and 233 for the fiscal year 2010/11) Value of media booked for the fiscal year • totalled R163 million.

53

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eM

anag

emen

tS

trate

gic

lead

ersh

ipIn

tera

ct w

ith h

eads

of

Com

mun

icat

ion

Ser

vice

A

genc

y se

ctio

ns to

de

velo

p an

d im

plem

ent

stra

tegi

es to

hel

p m

eet

GC

IS’ o

bjec

tives

Wee

kly

man

agem

ent

mee

tings

Mon

thly

and

qua

rterly

re

porti

ng

Wee

kly

mee

tings

are

hel

d as

sch

edul

ed

All

four

qua

rterly

repo

rts s

ubm

itted

for

2010

/11

fisca

l yea

r

Pro

duct

D

evel

opm

ent

Doc

umen

t and

dev

elop

pr

oduc

ts in

sup

port

of

gove

rnm

ent i

nfor

mat

ion

cam

paig

ns

Dev

elop

, des

ign

and

prod

uce

prin

t, vi

deo,

ra

dio

and

phot

ogra

phic

m

ater

ial i

n su

ppor

t of

GC

IS, T

he P

resi

denc

y an

d go

vern

men

t de

partm

ents

Pro

duce

radi

o ad

verts

fo

r gov

ernm

ent

cam

paig

ns a

nd

publ

ic-s

ervi

ce

anno

unce

men

ts

as re

ques

ted

by g

over

nmen

t de

partm

ents

and

for

GC

IS c

ampa

igns

123

radi

o ad

verts

and

pub

lic s

ervi

ce

anno

unce

men

ts w

ere

prod

uced

Pro

duce

radi

o dr

amas

Scr

ipt a

nd p

rodu

ce

radi

o dr

amas

th

at e

nhan

ce a

nd

sim

plify

gov

ernm

ent

com

mun

icat

ion

to th

e pu

blic

as

requ

este

d by

gov

ernm

ent

depa

rtmen

ts, a

nd

for t

rans

vers

al

gove

rnm

ent a

nd G

CIS

ca

mpa

igns

No

dram

as p

rodu

ced

in 2

010

A de

cisi

on w

as

take

n no

t to

prod

uce

radi

o dr

amas

due

to

the

high

cos

t of

prod

uctio

n; th

is it

em

was

rem

oved

from

th

e bu

sine

ss p

lan

in

the

prev

ious

repo

rting

pe

riod

Con

duct

live

link

-ups

with

co

mm

unity

radi

o st

atio

nsFa

cilit

ate

live

link-

ups

with

65

com

mun

ity ra

dio

stat

ions

, as

requ

este

d by

gov

ernm

ent

depa

rtmen

ts, a

nd fo

r tra

nsve

rsal

and

GC

IS

cam

paig

ns

Live

link

-ups

with

65

com

mun

ity ra

dio

stat

ions

dur

ing

SoN

A 20

11, d

ebat

e on

S

oNA

and

Bud

get S

peec

h, fo

llow

ed b

y se

ven

“Tal

k to

you

r Min

iste

r” p

rogr

amm

es

Bro

adca

st S

tate

of t

he P

rovi

nce

addr

esse

s to

com

mun

ity ra

dio

stat

ions

and

con

duct

ed

seve

n “T

alk

to y

our M

inis

ter”

pho

ne-in

sh

ows

Pro

duce

d m

ore

than

26

radi

o ad

s fo

r go

vern

men

t clie

nts,

and

incr

ease

d de

man

d fo

r rec

ordi

ngs

of g

over

nmen

t eve

nts


54

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eA

ll po

st-C

abin

et m

edia

brie

fings

rela

yed

to

com

mun

ity ra

dio

stat

ions

and

the

SA

BC

, ot

her b

riefin

gs re

laye

d in

clud

ed th

e la

unch

of

You

th M

onth

and

brie

fings

on

serv

ice-

deliv

ery

agre

emen

ts o

f som

e m

inis

ters

Rad

io c

over

age

and

broa

dcas

t of p

ublic

pa

rtici

patio

n pr

ogra

mm

es

Cov

er a

nd b

road

cast

pr

esid

entia

l, m

inis

teria

l an

d de

partm

enta

l pu

blic

par

ticip

atio

n pr

ogra

mm

es

No

publ

ic p

artic

ipat

ion

prog

ram

mes

co

vere

d in

201

0Th

e P

resi

denc

y su

spen

ded

the

publ

ic p

artic

ipat

ion

prog

ram

mes

in th

e la

st fi

scal

yea

rP

rodu

ce v

ideo

pr

ogra

mm

esS

crip

t and

pro

duce

vi

deo

prog

ram

mes

re

ques

ted

by

gove

rnm

ent

depa

rtmen

ts, a

nd fo

r tra

nsve

rsal

and

GC

IS

cam

paig

ns

Pro

duce

d S

oNA

DV

D fo

r Sou

th A

frica

n m

issi

ons

abro

ad a

nd G

CIS

pro

vinc

ial

offic

es

Pro

duce

d vi

deo

abou

t bui

ld-u

p to

SoN

A an

d pr

oduc

ed a

nd p

oste

d vi

deo

clip

s of

Bud

get

Spe

ech

on w

ebsi

te

Pro

duce

d te

levi

sion

new

s cl

ocks

for r

un-u

p to

the

SoN

A on

SA

BC

and

e.tv

Vide

o do

cum

enta

tion

of

gove

rnm

ent e

vent

sD

ocum

ent e

vent

s re

ques

ted

by

The

Pre

side

ncy

and

gove

rnm

ent

depa

rtmen

ts a

nd fo

r tra

nsve

rsal

and

GC

IS

cam

paig

ns

Han

dled

300

requ

ests

; eve

nts

incl

uded

al

l int

erna

tiona

l eng

agem

ents

of t

he

Pre

side

nt a

nd D

eput

y P

resi

dent

(Tan

zani

a,

Nam

ibia

, Bot

swan

a, M

exic

o, C

uba,

Gui

nea,

Zi

mba

bwe,

Lib

ya, K

enya

, Sou

th K

orea

, Vi

etna

m, E

gypt

, the

Uni

ted

Sta

tes

and

Eth

iopi

a) a

nd e

dite

d vi

deos

pos

ted

on

YouT

ube

Spe

cial

focu

s on

Wor

ld C

up c

over

age

Des

ign

prin

t pro

duct

sD

esig

n an

d la

yout

as

requ

este

d by

gov

ernm

ent

depa

rtmen

ts a

nd fo

r tra

nsve

rsal

and

GC

IS

cam

paig

ns

Des

igns

for,

amon

g ot

her t

hing

s, S

oNA

, 16

Day

s of

Act

ivis

m b

ookl

et, n

ewsp

aper

st

rip a

dver

ts, p

oste

rs a

nd a

new

spap

er

supp

lem

ent

Oth

er d

esig

ns in

clud

ed G

CIS

Ann

ual

Rep

ort,

Sou

th A

frica

Yea

rboo

k an

d P

ocke

t G

uide

to S

outh

Afri

ca, P

ublic

Sec

tor

Man

ager

mag

azin

e (r

esea

rch

editi

on) a

nd

Gov

Com

m

55

Ass

ist w

ith g

over

nmen

t ex

hibi

tions

Hel

p de

velo

p ex

hibi

tion

mat

eria

l re

ques

ted

by

gove

rnm

ent

depa

rtmen

ts a

nd fo

r tra

nsve

rsal

and

GC

IS

cam

paig

ns

Not

ach

ieve

dN

o lo

nger

a u

nit

func

tion,

but

adv

ice

and

guid

ance

pr

ovid

ed w

hen

requ

este

d

Adv

ice

and

guid

ance

on

the

use

of g

over

nmen

t’s

corp

orat

e id

entit

y

Adv

ise

gove

rnm

ent

depa

rtmen

ts o

n re

ques

t on

appl

icat

ion

of g

over

nmen

t’s

corp

orat

e id

entit

y

Han

dled

at l

east

100

requ

ests

Pho

togr

aphi

c co

vera

ge

of g

over

nmen

t eve

nts

Pro

vide

pho

togr

aphi

c co

vera

ge o

f ev

ents

requ

este

d by

gov

ernm

ent

depa

rtmen

ts a

nd fo

r tra

nsve

rsal

and

GC

IS

cam

paig

ns

Live

tran

smis

sion

of S

oNA

to 6

5 co

mm

unity

ra

dio

stat

ions

and

repl

ayed

the

deba

te o

n ad

dres

s an

d B

udge

t Vot

e sp

eech

Con

duct

ed s

even

“Tal

k to

you

r Min

iste

r”

phon

e-in

pro

gram

mes

Pho

togr

aphi

c an

d vi

deo

cove

rage

of

addr

ess,

vid

eo c

lips

and

phot

os p

oste

d on

G

CIS

and

The

Pre

side

ncy’

s w

ebsi

tes

Pro

duce

d S

oNA

DV

D fo

r mis

sion

s ab

road

an

d vi

deo

on th

e bu

ild-u

p to

the

addr

ess

Pro

duce

d vi

deo

clip

s on

Bud

get V

ote

spee

ch a

nd p

oste

d th

em o

n G

CIS

web

site

Tele

visi

on n

ews

cloc

ks p

rodu

ced

for r

un-u

p to

SoN

A an

d fli

ghte

d on

SA

BC

and

e.tv

(p

re-a

war

enes

s ad

vert

acro

ss fo

ur s

tatio

ns,

strip

ads

on

natio

nal p

aper

)S

uppl

y ph

otog

raph

s to

G

CIS

, gov

ernm

ent a

nd

med

ia

Sup

ply

phot

ogra

phs

on re

ques

t to

GC

IS, g

over

nmen

t de

partm

ents

and

m

edia

Pro

cess

ed 1

52 re

ques

ts, 9

2 fro

m T

he

Pre

side

ncy

and

189

from

oth

er g

over

nmen

t de

partm

ents

, not

incl

udin

g da

ily s

uppl

y of

ph

otog

raph

s to

med

ia o

f the

Pre

side

nt a

nd

Dep

uty

Pre

side

nt

Stra

tegi

c le

ader

ship

Con

vene

a g

over

n-m

ent-w

ide

Des

igne

rs’

Foru

m

Four

mee

tings

of

Des

igne

rs’ F

orum

a

year

Con

duct

ed fo

ur s

essi

ons


56

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eC

onte

nt

Dev

elop

men

tP

rofil

e S

outh

Afri

ca to

pu

blic

and

wor

ldP

rodu

ce S

outh

Afri

ca

Year

book

and

sid

e pr

oduc

ts to

brie

f, w

ithin

tim

e sc

hedu

le a

nd o

n bu

dget

Prin

t 45

000

soft-

cove

r co

pies

of S

outh

Afri

ca

Year

book

and

20

000

copi

es o

f Poc

ket G

uide

to

Sou

th A

frica

Pro

duce

4 0

00 C

D R

oms

Prin

ted

45 0

00 s

oft-c

over

cop

ies

of S

outh

A

frica

Yea

rboo

k an

d 20

000

cop

ies

of P

ocke

t G

uide

to S

outh

Afri

ca

Pro

duce

d 4

600

CD

s fo

r Wor

ld C

up

Dev

elop

info

rmat

ion

prod

ucts

for

gove

rnm

ent

depa

rtmen

ts a

nd c

lient

ca

mpa

igns

Dev

elop

pro

duct

s fo

r go

vern

men

t cam

paig

ns

impl

emen

ted

by G

CIS

Pro

duct

s de

velo

ped

for

GC

IS c

ampa

igns

: P

oA, S

oNA

, wom

en

an

d yo

uth

cam

paig

ns

(16

Day

s of

Act

ivis

m a

nd

Yout

h M

onth

) and

Pub

lic

Par

ticip

atio

n W

eek

Dev

elop

pro

duct

s fo

r de

partm

enta

l cam

paig

ns

on re

ques

t

Pro

duct

s fo

r SoN

A in

clud

ed:

spee

ch p

ublic

atio

n•

eigh

t-pag

e su

pple

men

t in

• S

unda

y Ti

mes

32-p

age

PoA

boo

klet

• ei

ght-p

age

inse

rt in

to

• Vu

k’uz

enze

le

Upd

ate

GC

IS S

tyle

G

uide

ann

ually

Upd

ated

Sty

le G

uide

pr

oduc

edS

tyle

Gui

de fo

r coh

eren

t an

d co

nsis

tent

lang

uage

us

e fo

r gov

ernm

ent

upda

ted

and

on w

ebsi

te

by N

ovem

ber 2

010

Upd

ated

Sty

le G

uide

on

GC

IS w

ebsi

te

Adv

ise

on a

ppro

pria

te

cont

ent f

or v

ario

us

GC

IS a

nd c

lient

ca

mpa

igns

Cop

y-ed

iting

, tra

nsla

tion

and

proo

fread

ing

of

inte

rnal

/ext

erna

l pro

duct

s

On

requ

est

Han

dled

179

edi

ting,

pro

ofre

adin

g, w

ritin

g an

d tra

nsla

tion

requ

ests

Mar

ketin

gA

ppoi

nt a

nd m

anag

e A

d/P

R a

genc

ies

in

line

with

pro

cure

men

t gu

idel

ines

Effe

ctiv

e m

anag

emen

t of

Ad/

PR

age

ncie

sB

ased

on

clie

nt re

ques

ts

Not

ach

ieve

d

Man

co d

ecid

ed to

sus

pend

pan

el d

ue to

un

deru

tilis

atio

n by

org

anis

atio

n as

mos

t use

d th

e m

edia

age

ncy

Mer

cury

to s

ubco

ntra

ct th

e w

ork

App

oint

and

man

age

med

ia-b

uyin

g ag

ency

to

man

age

the

bulk

m

edia

-buy

ing

activ

ities

of

gov

ernm

ent

depa

rtmen

ts

Effe

ctiv

e m

anag

emen

t of

the

med

ia-b

uyin

g ag

ency

Effe

ctiv

e im

plem

enta

tion

of b

ulk

med

ia-b

uyin

g br

iefs

of g

over

nmen

t de

partm

ents

Man

age

med

ia-b

uyin

g re

ques

ts o

f gov

ernm

ent

depa

rtmen

ts fo

r tra

nsve

rsal

and

GC

IS

cam

paig

ns

Mos

t sig

nific

ant a

chie

vem

ent f

or th

is u

nit:

rein

vent

ed a

nd re

alig

ned

med

ia-b

uyin

g op

erat

ions

from

an

outs

ourc

ed to

an

in-h

ouse

m

odel

57

Dev

elop

insi

ghtfu

l m

edia

brie

fs fo

r GC

IS

proj

ects

Wel

l-dev

elop

ed G

CIS

m

edia

stra

tegy

that

add

s va

lue

to c

ampa

igns

, in

clud

ing

broa

dcas

t on

SA

BC

Afri

can

lang

uage

st

atio

ns, c

omm

unity

radi

o st

atio

ns a

nd s

ocia

l med

ia

plat

form

s

Dev

elop

and

impl

emen

t m

arke

ting

stra

tegi

es

for G

CIS

pro

ject

s, s

uch

as S

oNA

, PoA

, pub

lic

parti

cipa

tion

cam

paig

ns

and

proj

ects

for w

omen

an

d ch

ildre

n (1

6 D

ays

of

Act

ivis

m)

Incr

ease

d nu

mbe

rs o

f SoN

A vi

ewer

s th

roug

h pr

e-aw

aren

ess

driv

e us

ing

new

s cl

ocks

and

st

rip a

ds in

dai

ly n

ewsp

aper

s

Ass

iste

d w

ith d

esig

n, p

rint,

prod

uctio

n an

d di

strib

utio

n of

pos

ters

, bac

kdro

ps, p

amph

lets

an

d ke

y rin

gs fo

r 16

Day

s of

Act

ivis

m

Cam

paig

n, a

nd p

lace

men

t of a

ds o

n ra

dio

and

in n

ewsp

aper

s

Suc

cess

fully

dis

tribu

ted

one

mill

ion

PoA

pu

blic

atio

nsA

ppoi

nt a

nd m

anag

e di

strib

utio

n ag

enci

esA

ppoi

nt d

istri

butio

n se

rvic

e-pr

ovid

ers

to

enha

nce

diss

emin

atio

n of

go

vern

men

t inf

orm

atio

n

Info

rmat

ion

prod

ucts

di

spla

yed

and

dist

ribut

ed

appr

opria

tely,

in

lang

uage

s re

leva

nt to

ta

rget

aud

ienc

es

Dev

elop

and

impl

emen

t di

strib

utio

n ca

mpa

igns

on

requ

est f

or g

over

nmen

t de

partm

ents

and

for

trans

vers

al a

nd G

CIS

ca

mpa

igns

On

the

Dot

app

oint

ed o

n co

ntra

ct fo

r tw

o ye

ars

in A

pril

2010

Suc

cess

fully

dis

tribu

ted

Vuk’

uzen

zele

bi

mon

thly,

201

0 P

oA b

ookl

et, fi

rst i

ssue

of

Pub

lic S

ecto

r Man

ager

mag

azin

e

Man

age

and

impl

emen

t di

strib

utio

n ac

tiviti

esR

epor

ts o

n qu

ality

con

trol

thro

ugh

dist

ribut

ion

valu

e ch

ain

Four

site

vis

its p

er y

ear

rele

vant

to d

istri

butio

n ca

mpa

igns

Visi

ted

four

site

s

Con

duct

impa

ct

anal

ysis

for G

CIS

’ ad

verti

sing

cam

paig

ns

Eva

luat

e G

CIS

’ ad

verti

sing

cam

paig

nsO

ne c

ampa

ign

eval

uatio

n pe

r yea

r (S

oNA

impa

ct

anal

ysis

)

Eva

luat

ed S

oNA

Mon

itor e

quita

ble

adve

rtisi

ng e

xpen

ditu

re

by g

over

nmen

t and

pr

ivat

e se

ctor

Com

pile

d ad

verti

sing

sp

end

repo

rts p

er y

ear

Four

per

yea

r to

cove

r ea

ch q

uarte

rS

AB

C p

rovi

ded

one

This

func

tion

was

th

e re

spon

sibi

lity

of th

e m

edia

ag

ency

M

anag

e an

d m

onito

r ap

plic

atio

n of

cor

pora

te

iden

tity

in b

rand

ing

activ

ities

Gov

ernm

ent d

epar

tmen

ts

adhe

ring

to s

et

guid

elin

es, a

nd a

ny

devi

atio

ns a

ddre

ssed

pr

ompt

ly

Pro

vide

adv

ice

on

requ

est t

o go

vern

men

t de

partm

ents

on

use

and

appl

icat

ion

of g

over

n-m

ent’s

cor

pora

te id

entit

y

Han

dled

ove

r 100

requ

ests

for a

ssis

tanc

e w

ith

bran

ding

and

cor

pora

te id

entit

y ac

tiviti

es a

nd

man

agem

ent

Rea

sons

for m

ajor

dev

iatio

ns:

Adv

ertis

ing

spen

d re

port

was

a fu

nctio

n of

the

now

def

unct

med

ia-b

uyin

g ag

ency

.


58

Programme 6: International Marketing and Media Development

Purpose Market South Africa internationally and promote local media development and diversity.

Subprogrammes and functionsThe programme manages two public entities:• the IMC, which markets South Africa internationally• the MDDA, which promotes local media development and diversity.

Accountability arrangements were put in place for the year under review:

IMCMeetings between GCIS and the IMC mainly occured monthly to consider and approve the IMC Strategic Plan, quarterly reports, projects and the Annual Report for the previous financial year. The CEO of GCIS participates in the IMC Exco and board meetings.

MDDA

Quarterly meetings were held between the GCIS and the MDDA to consider and approve the MDDA Strategic Plan, quarterly reports presented against approved plans, as well as the Annual Report for the previous financial year. Monthly meetings between the chief financial officers of GCIS and the MDDA were also held.

59

Programme 7: Government Publication

PurposeCreate a communication vehicle that provides the public with information on economic and other opportunities and how these can be accessed.

Measurable objectives Improve unmediated and direct communication by government to the public by:• increasing the bimonthly print run of Vuk’uzenzele magazine from 1,5 million to 1,6 million• ensuring the bimonthly update of the electronic version• disseminating the Braille version to organisations for the visually impaired and to visually impaired individuals

on an ongoing basis.

Key service-delivery achievementsDuring 2010/11, GCIS produced and distributed 10 million copies of Vuk’uzenzele as follows: five editions with a print run of 1,6 million copies each and one edition of two million copies. The five editions of 1,6 million copies were 32 pages each while the edition of two million copies, which incorporates the highlights of the PoA, was 48 pages. Vuk’uzenzele is available as an A4 magazine, in Braille (2 545 were produced and distributed in 2010/11) and on the Internet. GCIS also translated 12 pages from English into the other official languages and distributed them in areas where these languages are spoken. Eight pages of the March 2011 edition were translated.

Tracker research shows that Vuk’uzenzele continues to gain popularity. More than eight out of 10 of those who received the magazine read it and one in 10 reported paging through it. Additionally, 54,3% of those who read or paged through the magazine said that they found it useful. Public Sector Manager magazineGCIS produced two trial editions of the new Public Sector Manager magazine based on a need identified through market research. The magazine showcases the work of managers in the public sector and shares knowledge and best practices.


60

Act

ual p

erfo

rman

ce a

gain

st ta

rget

s/m

ilest

one

Sub-

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eM

anag

emen

tS

trate

gic

lead

ersh

ipM

onito

r im

plem

enta

tion

of b

usin

ess

plan

sW

eekl

y m

eetin

gsH

eld

26 s

taff

mee

tings

No

staf

f mem

bers

atte

nded

trai

ning

Vuk’

uzen

zele

Mag

azin

e pr

intin

gR

egul

ar p

ublic

atio

n of

targ

et n

umbe

r of

mag

azin

e in

all

offic

ial

lang

uage

s

Eve

ry s

econ

d m

onth

with

a

prin

t run

of 1

,6 m

illio

n an

d tw

o m

illio

n fo

r Mar

ch

editi

on

Prin

ted

10 m

illio

n co

pies

ove

r six

edi

tions

as

follo

ws:

five

edi

tions

with

a p

rint r

un o

f 1,6

m

illio

n co

pies

eac

h an

d on

e ed

ition

with

a p

rint

run

of tw

o m

illio

n co

pies

Pro

duce

Bra

ille

and

web

-ver

sion

s of

m

agaz

ine

Reg

ular

pro

duct

ion

of

Bra

ille

and

web

-ver

sion

sD

istri

bute

d ev

ery

seco

nd

mon

th, 4

27 B

raill

e co

pies

, in

rura

l and

urb

an

cent

res

and

prom

pt

upda

te o

f web

site

for

each

edi

tion

Web

-ver

sion

upd

ated

for e

ach

editi

on (s

ix

editi

ons

upda

ted)

, prin

ted

and

dist

ribut

ed 2

545

B

raill

e co

pies

, prin

t run

var

ied

per e

ditio

n as

da

taba

se w

as re

view

ed m

onth

ly

Pro

mot

ing

mag

azin

eIn

crea

sed

publ

ic

awar

enes

s, d

eman

d an

d re

ader

ship

, ass

esse

d th

roug

h ow

n re

sear

ch, A

ll M

edia

Pro

duct

s S

urve

y an

d ca

lls to

Gat

eway

Cal

l C

entre

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ady

incr

ease

in

awar

enes

s, re

ader

ship

an

d re

ader

ship

resp

onse

th

roug

h qu

arte

rly T

rack

er

rese

arch

, let

ters

from

pu

blic

and

Bat

ho P

ele

Gat

eway

(1 0

20) m

onth

ly

repo

rts

Pro

duce

d 4

094

post

ers

for s

ix e

ditio

ns

Qua

ntiti

es p

er e

ditio

n va

ried

due

to n

umbe

r of

bul

k-dr

op d

istri

butio

n po

ints

per

edi

tion.

B

ulk-

drop

dis

tribu

tion

poin

ts o

ther

than

Th

uson

gs a

nd G

CIS

offi

ces

wer

e gi

ven

one

post

er e

ach

Pro

duce

d 12

win

dow

dec

als

(two

per e

ditio

n)

at G

CIS

offi

ces

in P

reto

riaD

istri

butin

g m

agaz

ine

Ext

ende

d re

ach

amon

g ta

rget

ed p

ublic

, ass

esse

d th

roug

h th

e A

udit

Bur

eau

of C

ircul

atio

ns (A

BC

)

Eve

ry s

econ

d m

onth

Dis

tribu

ted

10 m

illio

n co

pies

: five

edi

tions

with

pr

int r

un o

f 1,6

mill

ion

copi

es e

ach

and

two

mill

ion

copi

es o

f a s

ingl

e ed

ition

The

AB

C is

sued

two

certi

ficat

es (J

uly

2010

and

Ja

nuar

y 20

11) o

f com

plia

nce

for a

ll si

x ed

ition

sR

easo

ns fo

r maj

or d

evia

tions

: Non

e.

61

Programme 8: Communication Resource Centre

PurposeThe Communication Resource Centre, and its subdirectorate, the Communication Centre, are responsible for monitoring and assessing international and national print, broadcast and online media coverage.

Measurable objectives• Learn and explore communication methods and practices to enhance communication.• Provide strategic leadership in government communication.

Key service-delivery achievements

The Communication Resource Centre and the Communication Centre were incorporated into the Policy and Research Programme during 2010/11. The Communication Resource Centre monitored national and interna-tional print, broadcast and online media coverage on a 24-hour basis. Apart from accessing broadcast and print media, the Communication Resource Centre and Communication Centre made extensive use of online free-to-access sources and search facilities. The Communication Resource Centre accessed subscription-only and prime content by using specialised media search facilities.

The Communication Resource Centre continued to develop its approach to monitoring and assessing media coverage, including producing single media coverage reports (broadcast, online and international media reportage). These reports were distributed at regular intervals daily and allowed their users to effectively track developing stories across different sources and titles. These reports were supplemented by e-mail and SMS alerts of breaking news during the course of the day.

The department acquired a newspaper scanner, which allows the Communication Centre to streamline and enhance its print media monitoring and distribution.


62

Act

ual p

erfo

rman

ce a

gain

st ta

rget

Sub

prog

ram

me

Out

put

Mea

sure

/indi

cato

rTa

rget

Act

ual p

erfo

rman

ceR

easo

n fo

r va

rianc

eC

omm

unic

atio

n R

esou

rce

Cen

treM

anag

emen

tE

nsur

e th

at b

usin

ess

plan

is

impl

emen

ted

and

reso

urce

s ar

e m

anag

ed e

ffect

ivel

y

Wee

kly

mee

tings

Con

duct

ed re

gula

r sta

ff m

eetin

gs

Ass

ess

and

anal

yse

inte

rnat

iona

l med

ia

cove

rage

on

Sou

th

Afri

ca to

und

erst

and

the

inte

rnat

iona

l med

ia

and

com

mun

icat

ion

envi

ronm

ent

Sup

port

inte

rven

tions

by

inte

rnal

and

ex

tern

al s

take

hold

ers

and

GC

IS b

usin

ess

units

to e

nsur

e co

ordi

nate

d an

d co

nsis

tent

gov

ernm

ent

com

mun

icat

ion

and

man

agem

ent o

f Sou

th

Afri

ca’s

repu

tatio

n lo

cally

and

inte

rna-

tiona

lly

Iden

tify

key

issu

es a

nd

trend

s in

med

ia c

over

age

to in

form

pro

activ

e an

d re

activ

e co

mm

unic

atio

n an

d in

terv

entio

ns b

y go

vern

men

t

Dai

ly (w

orkd

ays

and

wee

kend

s/pu

blic

hol

iday

s w

hen

requ

ired)

dis

tribu

tion

of re

ports

Pro

duce

d da

ily (w

orkd

ays

and

wee

kend

s/pu

blic

hol

iday

s, w

hen

requ

ired)

inte

rnat

iona

l med

ia

cove

rage

repo

rts

Pro

duce

d w

eekl

y co

mm

unic

atio

n en

viro

nmen

t rep

orts

to h

elp

iden

tify

trend

s in

inte

rnat

iona

l m

edia

env

ironm

ent

Pro

duce

d, fr

om in

corp

orat

ion

into

P

olic

y an

d R

esea

rch,

com

bine

d m

edia

cov

erag

e re

ports

, in

clud

ing

natio

nal a

nd in

tern

a-tio

nal m

edia

repo

rting

on

Sou

th

Afri

ca

Com

bine

d re

ports

allo

wed

use

rs

to tr

ack

trend

s an

d de

velo

pmen

ts

acro

ss n

atio

nal a

nd in

tern

atio

nal

med

iaP

repa

re, i

n co

llabo

ratio

n w

ith h

ead

offic

e, a

dai

ly

(wor

kday

s) ra

pid

resp

onse

ag

enda

Dai

ly (w

orkd

ays)

pr

oduc

tion

and

dist

ribut

ion

of ra

pid

resp

onse

age

ndas

an

d re

com

men

datio

ns

Pro

duce

d ra

pid

resp

onse

ag

enda

s ba

sed

on lo

cal a

nd

inte

rnat

iona

l iss

ues

affe

ctin

g th

e co

untry

, its

repu

tatio

n an

d go

vern

men

t

63

Rap

id R

espo

nse

Par

ticip

ate

in d

aily

(wor

kday

s)

rapi

d re

spon

se te

leco

n-fe

renc

es o

n co

mm

unic

atio

n en

viro

nmen

t iss

ues

that

re

quire

pro

activ

e or

reac

tive

gove

rnm

ent c

omm

unic

atio

n

Pro

duct

ion

of ra

pid

resp

onse

co

mm

unic

atio

n re

com

men

-da

tions

doc

umen

t, ca

ptur

ing

actio

ns p

ropo

sed

at d

aily

(w

orkd

ays)

tele

conf

eren

ces

Dra

fting

of p

roac

tive

and

reac

tive

com

mun

icat

ion

prop

osal

s an

d co

nten

t, ba

sed

on d

iscu

ssio

ns a

nd

reco

mm

enda

tions

dur

ing

daily

(wor

kday

s) ra

pid

resp

onse

tele

conf

eren

ces

Dra

fting

of p

roac

tive

and

reac

tive

com

mun

icat

ion

prop

osal

s an

d co

nten

t as

requ

ired

Use

d ra

pid

resp

onse

age

ndas

to

allo

w ra

pid

resp

onse

team

(r

epre

sent

ativ

es fr

om G

CIS

, Th

e P

resi

denc

y an

d D

IRC

O) t

o su

gges

t pro

activ

e an

d re

activ

e co

mm

unic

atio

n ap

proa

ches

Cre

ated

rapi

d re

spon

se

reco

mm

enda

tions

, cap

turin

g es

senc

e of

dis

cuss

ions

by

team

m

embe

rs a

nd c

omm

unic

atio

n su

gges

tions

Ass

iste

d w

ith d

rafti

ng re

spon

ses

to is

sues

in m

edia

env

ironm

ent

and

deve

lopi

ng c

omm

unic

atio

n ap

proa

ches

and

con

tent

Ass

iste

d ot

her G

CIS

bus

ines

s un

its w

ith im

plem

enta

tion

of ra

pid

resp

onse

reco

mm

enda

tions

Sup

port

GC

IS a

nd

gove

rnm

ent p

roje

cts

and

busi

ness

uni

ts

Par

ticip

ate

in G

CIS

pro

ject

te

ams

and

cont

ent h

ub

Dra

ft co

nten

t for

pub

licat

ion

and

key

mes

sagi

ng

Par

ticip

ate

in g

over

nmen

t cl

uste

rs a

nd c

omm

unic

atio

n ca

mpa

igns

Reg

ular

and

ad-

hoc

parti

cipa

tion

and

draf

ting

of c

onte

nt

Atte

nded

regu

lar c

onte

nt h

ub

mee

tings

and

pro

vide

d in

put

into

dis

cuss

ions

aro

und

maj

or

even

ts, c

ontri

butin

g to

dra

fting

ke

y m

essa

ges,

com

mun

icat

ion

cont

ent a

nd in

put

Ass

iste

d w

ith d

rafti

ng b

riefin

g no

tes

and

key

mes

sage

s fo

r go

vern

men

t int

erac

tion

with

m

edia

dur

ing

med

ia b

riefin

gsR

easo

ns fo

r maj

or d

evia

tions

:N

one.


64

HUMAN RESOURCE OVERSIGHT MANAGEMENT REPORT

65

1. Service-Delivery Improvement ProgrammeGCIS: Service-Delivery Improvement Programme

INTRODUCTION

Three areas underpin the main services provided by the GCIS to its clients:1. The conceptualisation, formulation, communication and implementation of the Government Communication

Strategy, which is supported by two subprocesses:• identifying public information needs• identifiying government’s communication needs.

2. The second process is that of coordination and strategic support. This works at two levels:• national, provincial and local government communicators• political principals.

This process refers to the development of government communication strategies (based on public information needs and government communication needs), the establishment of communication structures, the role of government spokespersons, the development of communication products and providing services to political principals.3. The third refers to the actual communication and implementation aspects. This works at two levels:

• the role the GCIS plays in relation to advising on staffing and structure• developing products and the rendering of services.

Based on the above introductory remarks, the main services and customers are tabulated:

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


66

Mai

n se

rvic

esA

ctua

l and

po

tent

ial

cust

omer

s

Stan

dard

of s

ervi

ceA

ctua

l ach

ieve

men

ts a

gain

st s

tand

ards

1. D

istri

butin

g an

d di

ssem

i-na

ting

info

rmat

ion

prod

ucts

, go

vern

men

t new

s an

d m

essa

ges

thro

ugh:

• Vuk

’uze

nzel

e m

agaz

ine

• SA

Year

book

and

Poc

ket

Gui

de to

Sou

th A

frica

• Pro

gram

me

of A

ctio

n (P

oA)

• Bua

New

s• B

ua O

nlin

e• S

outh

Afri

can

Gov

ernm

ent

D

irect

ory

and

Face

s of

G

over

nmen

t• I

mbi

zo J

unct

ion

• 16

Day

s in

form

atio

n le

aflet

s

Med

ia a

nd th

e pu

blic

D

istri

bute

ove

r 10

mill

ion

gove

rnm

ent

info

rmat

ion

prod

ucts

Dis

tribu

ted

10 m

illio

n co

pies

of V

uk’u

zenz

ele

Dis

tribu

ted

45 0

00 c

opie

s of

the

SA

Year

book

Dis

tribu

ted

20 0

00 c

opie

s of

the

Poc

ket

Gui

de to

Sou

th A

frica

Reg

ular

ly re

view

and

impl

emen

t dis

tribu

tion

stra

tegi

es to

ens

ure

wid

est r

each

, inf

orm

ed

larg

ely

by ta

rget

-aud

ienc

e ne

eds

and

anal

ysis

Rev

iew

ed th

e Vu

k’uz

enze

le d

istri

butio

n st

rate

gy re

gula

rly

Con

duct

rese

arch

and

cus

tom

er fe

edba

ck

regu

larly

to e

nhan

ce th

e qu

ality

of i

nfor

mat

ion

prod

ucts

Rec

eive

feed

back

thro

ugh

the

Gat

eway

cal

l ce

ntre

, GC

IS in

form

atio

n ce

ntre

, let

ters

to th

e ed

itor,

e-m

ails

and

tele

phon

e en

quiri

es

Use

d th

e Tr

acke

r Res

earc

h fin

ding

s to

im

prov

e th

e co

nten

t and

the

look

and

feel

of

the

Vuk’

uzen

zele

mag

azin

e

Rec

eive

d m

onth

ly g

atew

ay re

ports

and

lo

gged

and

resp

onde

d to

the

read

ers

thro

ugh

the

IRC

in G

CIS

Ens

ure

wid

er re

ach

by in

crea

sing

acc

ess

poin

ts

such

as

knoc

k-an

d-dr

ops

and

post

offi

ces,

Th

uson

g S

ervi

ce C

entre

s, p

rovi

ncia

l and

na

tiona

l inf

orm

atio

n re

sour

ce c

entre

s (IR

Cs)

, ho

spita

ls, s

choo

ls, l

ibra

ries,

etc

, foc

usin

g on

ru

ral a

nd re

mot

e ar

eas

GC

IS p

rovi

ncia

l offi

ces

reac

hed

othe

r acc

ess

poin

ts to

incr

ease

the

reac

h of

the

mag

azin

e

Pro

vide

ser

vice

s to

clie

nts/

cust

omer

s in

ac

cord

ance

with

the

Bat

ho P

ele

prin

cipl

es

Ans

wer

/com

men

t on

quer

ies

post

ed o

n th

e w

eb

porta

ls w

ithin

48

hour

s

Pro

vide

d re

spon

ses

to th

e pu

blic

on

a da

ily

basi

s

Pro

vide

up-

to-d

ate,

acc

urat

e an

d re

leva

nt

info

rmat

ion

to e

mpo

wer

peo

ple

to im

prov

e th

eir

lives

Res

pond

ed to

que

ries

daily

Upd

ated

the

onlin

e di

rect

orie

s da

ily

67

Prod

uced

har

d co

pies

of t

he S

outh

Afri

can

Gov

ernm

ent D

irect

ory,

Loc

al G

over

nmen

t D

irect

oy, D

irect

ory

of C

onta

cts

and

Face

s of

G

over

nmen

t pos

ter a

nd d

istri

bute

d th

roug

h pr

ovin

cial

offi

ces

Pro

vide

info

rmat

ion

prod

ucts

that

targ

et

prev

ious

ly m

argi

nalis

ed la

ngua

ges

and

certa

in

inco

me-

clas

sific

atio

n gr

oups

Ens

ure

that

pla

tform

s su

ch a

s th

e 10

20

gove

rnm

ent c

all c

entre

and

the

GC

IS IR

C e

xist

fo

r citi

zens

to lo

dge

com

plai

nts

and

for G

CIS

to

follo

w u

p an

d re

solv

e th

em

The

1020

num

ber i

s fe

atur

ed in

the

mag

azin

e if

read

ers

requ

ire m

ore

info

rmat

ion

Con

duct

clie

nt im

pact

ass

essm

ent t

o as

certa

in

leve

l of s

atis

fact

ion

rega

rdin

g pr

oduc

ts a

nd

serv

ices

No

info

rmat

ion

prov

ided

2. C

reat

e pl

atfo

rms

for c

itize

ns

to in

tera

ct w

ith g

over

nmen

t an

d to

acc

ess

gove

rnm

ent

info

rmat

ion

and

serv

ice

thro

ugh:

• pub

lic p

artic

ipat

ion

even

ts• T

huso

ng S

ervi

ce C

entre

s• w

eb p

orta

ls• G

atew

ay c

all c

entre

• IR

Cs

The

publ

icH

old

publ

ic p

artic

ipat

ion

even

ts a

s pe

r ann

ual

cale

ndar

Est

ablis

h 20

Thu

song

Ser

vice

Cen

tres

annu

ally

Mai

ntai

n at

leas

t 95%

web

por

tal a

vaila

bilit

y

11 p

rovi

ncia

l IR

Cs

with

up-

to-d

ate

elec

troni

c an

d ha

rd c

opie

s of

info

rmat

ion

prod

ucts

940

pub

lic p

artic

ipat

ion

even

ts w

ere

held

an

d a

new

e-p

latfo

rm d

evel

oped

for b

ette

r tra

ckin

g of

thes

e ev

ents

and

ens

urin

g fe

edba

ck to

com

mun

ities

15 T

huso

ng S

ervi

ce C

entre

s es

tabl

ishe

d

GC

IS IR

Cs

cont

inue

d to

be

fully

func

tiona

l

Acc

ess

to w

eb p

orta

ls a

nd in

form

atio

n pr

oduc

ts w

ere

subm

itted

on

a re

gula

r bas

is

Pro

duce

d ha

rd c

opie

s of

Sou

th A

frica

n G

over

nmen

t Dire

ctor

y, L

ocal

Gov

ernm

ent

Dire

ctoy

, Dire

ctor

y of

Con

tact

s an

d Fa

ces

of

Gov

ernm

ent p

oste

r and

dis

tribu

ted

thro

ugh

prov

inci

al o

ffice

s

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


68

Mai

n se

rvic

esA

ctua

l and

po

tent

ial

cust

omer

s

Stan

dard

of s

ervi

ceA

ctua

l ach

ieve

men

ts a

gain

st s

tand

ards

Hel

d p

ublic

par

ticip

atio

n ev

ents

in a

ccor

danc

e w

ith th

e co

ncep

t doc

umen

t

Est

ablis

hed

Thus

ong

Ser

vice

Cen

tres

acco

rdin

g to

the

appr

oved

sec

ond-

gene

ratio

n bu

sine

ss

plan

Web

por

tals

and

info

rmat

ion

cont

ent a

ccor

ding

to

prin

cipl

es

IRC

s m

eet t

he re

quire

d sp

ecifi

catio

ns

Con

tinue

d w

ith th

e ro

ll-ou

t of t

he n

ew P

ublic

P

artic

ipat

ion

Pro

toco

l to

prov

inci

al a

nd lo

cal

stru

ctur

es a

s w

ell a

s al

l nat

iona

l dep

artm

ents

. Th

e na

tiona

l for

um o

f pub

lic p

artic

ipat

ion

anch

or p

eopl

e is

mee

ting

succ

essf

ully

to

over

see

the

prog

ram

me’

s ro

ll-ou

t

15 T

huso

ng C

entre

s es

tabl

ishe

d

Upd

ated

the

onlin

e di

rect

orie

s da

ily

IRC

s re

ceiv

ed re

gula

r inf

orm

atio

n pr

oduc

tsH

old

stak

ehol

ders

mee

tings

and

con

sulta

tions

fo

r var

ious

pro

duct

s an

d se

rvic

es th

at w

ere

prov

ided

to c

lient

s C

ontin

ued

invo

lvem

ent

of c

omm

uniti

es a

nd lo

cal s

take

hold

ers

in th

e pr

ogra

mm

e

13 s

take

hold

er e

ngag

emen

t mee

tings

hel

d w

ith

depa

rtmen

ts a

nd p

rodu

cts

and

serv

ices

wer

e de

liver

ed to

com

mun

ities

Hel

d re

gula

r sta

keho

lder

mee

tings

and

dev

elop

jo

int i

nteg

rate

d co

mm

unic

atio

n pl

ans

for

gove

rnm

ent p

rogr

amm

esP

ublic

par

ticip

atio

n ev

ents

org

anis

ed a

nd

Thus

ong

Ser

vice

Cen

tres

esta

blis

hed

in a

reas

cl

ose

to p

revi

ousl

y m

argi

nalis

ed c

itize

ns

Eve

ry T

huso

ng S

ervi

ce C

entre

has

an

IRC

to

pro

vide

acc

ess

to g

over

nmen

t inf

orm

atio

n pr

oduc

ts

940

publ

ic p

artic

ipat

ion

even

ts c

oord

inat

ed

Vuk’

uzen

zele

and

oth

er in

form

atio

n pr

oduc

ts

wer

e di

strib

uted

to IR

Cs

Atte

nded

to c

omm

unity

nee

ds w

ithin

a

reas

onab

le p

erio

d of

tim

eA

tota

l of 6

060

war

d lia

ison

vis

its w

ere

cond

ucte

d

69

Ens

ured

that

info

rmat

ion

prod

ucts

are

ac

cess

ible

to c

omm

uniti

es

1 18

5 00

7 in

form

atio

n pr

oduc

ts d

istri

bute

d th

roug

h fa

ce-to

-face

inte

ract

ions

and

dis

tri-

butio

n ac

cess

poi

nts

Con

tinue

d in

form

atio

n di

ssem

inat

ion

and

dist

ri-bu

tion

of p

rodu

cts

Pro

duce

d ha

rd c

opie

s of

Sou

th A

frica

n G

over

nmen

t Dire

ctor

y, L

ocal

Gov

ernm

ent

Dire

ctor

y, D

irect

ory

of C

onta

cts

and

Face

s of

G

over

nmen

t pos

ter a

nd d

istri

bute

d th

roug

h pr

ovin

cial

offi

ces

Con

tinue

d w

ith th

e ru

nnin

g of

info

rmat

ion

cam

paig

ns a

nd w

orks

hops

at t

he c

entre

sA

tota

l of 4

054

dev

elop

men

t com

mun

icat

ion

proj

ects

wer

e im

plem

ente

d th

roug

h fa

ce-to

-face

co

mm

unic

atio

n E

nsur

e co

ntin

ued

prov

isio

n of

info

rmat

ion

feed

back

cha

nnel

s an

d se

rvic

es c

lose

r to

whe

re

peop

le li

ve, p

artic

ular

ly th

ose

prev

ious

ly m

argi

n-al

ised

A to

tal o

f 4 0

54 d

evel

opm

ent c

omm

unic

atio

n pr

ojec

ts w

ere

impl

emen

ted

thro

ugh

face

-to-fa

ce

com

mun

icat

ion

Ens

ured

con

tinue

d pr

ovis

ion

of in

form

atio

n an

d se

rvic

es c

lose

r to

whe

re p

eopl

e liv

e

Ann

ual e

valu

atio

n of

var

ious

pla

tform

s to

es

tabl

ish

whe

ther

they

hav

e m

et th

e ne

eds

of

clie

nts

Ens

ured

at l

east

99%

ava

ilabi

lity

of th

e w

ebsi

te,

as th

e ce

ntra

l poi

nt w

here

all

gove

rnm

ent

info

rmat

ion

can

be a

cces

sed

No

info

rmat

ion

prov

ided

3. C

oord

inat

e m

edia

brie

fings

, in

clud

ing

gove

rnm

ent’s

PoA

, po

st-C

abin

et a

nd m

edia

br

iefin

gs b

y pr

inci

pals

Med

iaFo

ur q

uarte

rly m

edia

brie

fings

with

min

iste

rsG

CIS

org

anis

ed p

ost S

tate

of t

he n

atio

n A

ddre

ss (S

oNA

) med

ia b

riefin

gs w

hich

feat

ured

al

l the

clu

ster

s. In

thes

e br

iefin

gs, m

inis

ters

ar

ticul

ated

stra

tegi

es a

nd p

lans

to s

uppo

rt th

e pr

onou

ncem

ents

mad

e by

the

Pre

side

nt in

the

SoN

A. I

n ad

ditio

n, in

divi

dual

dep

artm

ents

hel

d pr

e-B

udge

t Vot

e br

iefin

gs a

nd g

ave

an a

ccou

nt

on h

ow p

ublic

fund

s w

ould

be

utili

sed

in th

e im

plem

enta

tion

of th

e P

oA

Hol

d m

edia

brie

fings

that

mee

t the

pr

edet

erm

ined

obj

ectiv

es to

info

rm th

e pu

blic

ab

out g

over

nmen

t’s p

rogr

amm

e an

d im

plem

en-

tatio

n

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


70

Mai

n se

rvic

esA

ctua

l and

po

tent

ial

cust

omer

s

Stan

dard

of s

ervi

ceA

ctua

l ach

ieve

men

ts a

gain

st s

tand

ards

Exp

and

PoA

med

ia b

riefin

gs to

incl

ude

the

dire

ctor

s-ge

nera

l (D

Gs)

, and

DG

s ho

ld c

lust

er

and

indi

vidu

al b

riefin

gs

The

GC

IS c

ondu

cts

biw

eekl

y po

st-C

abin

et

med

ia b

riefin

gs w

here

sen

ior g

over

nmen

t of

ficia

ls, i

nclu

ding

DG

s, b

rief t

he m

edia

on

pro

gram

mes

and

stra

tegi

es w

ithin

thei

r de

partm

ents

, whi

ch s

eek

to im

plem

ent

Cab

inet

’s d

ecis

ions

as

wel

l as

impl

emen

t the

P

oA

Incr

ease

d ac

cess

ibili

ty o

f min

iste

rs a

nd D

Gs

Hol

d br

iefin

gs a

nd in

form

al m

eetin

gs to

in

crea

se m

edia

acc

ess

to C

EO

In O

ctob

er 2

010,

GC

IS o

rgan

ised

a h

igh-

leve

l m

eetin

g be

twee

n go

vern

men

t and

the

Sou

th

Afri

can

Nat

iona

l Edi

tors

’ For

um (S

anef

) w

here

the

parti

es e

ngag

ed w

ith th

e ai

m o

f st

reng

then

ing

rela

tions

. The

Gov

ernm

ent

dele

gatio

n w

as le

d by

the

Dep

uty

Pre

side

nt

GC

IS s

ubse

quen

tly fa

cilit

ated

dis

cuss

ions

be

twee

n th

e M

inis

ter o

f Jus

tice

and

the

med

ia

as w

ell a

s th

e M

inis

ter o

f Sta

te S

ecur

ity a

nd th

e m

edia

on

legi

slat

ion,

whi

ch m

edia

con

side

red

to b

e im

pedi

ng fr

eedo

m o

f spe

ech

and

med

ia

freed

om

Faci

litat

ed b

riefin

gs w

hen

min

iste

rs s

igne

d de

liver

y ag

reem

ents

and

gav

e m

edia

an

oppo

rtuni

ty to

eng

age

with

the

med

iaK

eep

med

ia in

form

ed a

bout

gov

ernm

ent’s

PoA

an

d br

iefin

gs, i

nclu

ding

tim

es a

nd v

enue

s, u

sing

e-

mai

l and

sm

s te

chno

logy

Sen

t an

aver

age

of fi

ve m

edia

adv

isor

ies

and

stat

emen

ts a

wee

k

71

Info

rm th

e pu

blic

abo

ut g

over

nmen

t’s w

ork

by a

llow

ing

med

ia to

eng

age

gove

rnm

ent,

incl

udin

g th

roug

h ra

dio

talk

sho

ws

Dur

ing

SoN

A, e

nsur

ed th

e liv

e co

vera

ge o

n 65

com

mun

ity ra

dio

stat

ions

of t

he P

resi

dent

’s

addr

ess

and

subs

eque

ntly

had

min

iste

rs li

ve

on th

e ta

lk s

how

s. T

he p

ublic

was

giv

en a

n op

portu

nity

to e

ngag

e th

e co

nten

t of t

he S

oNA

in th

eir o

wn

lang

uage

s, th

us e

nsur

ing

an

in-d

epth

und

erst

andi

ng o

f gov

ernm

ent’s

pla

ns

Upd

ate

med

ia li

sts

on a

regu

lar b

asis

to e

nsur

e m

edia

is w

ell i

nfor

med

Med

ia li

st a

re k

ept u

p-to

-dat

e an

d ke

y in

form

atio

n re

latin

g to

brie

fings

is s

ent t

o th

e da

taba

se. G

over

nmen

t dep

artm

ents

als

o ut

ilise

th

is re

sour

ce

Hol

d qu

arte

rly in

form

atio

n se

ssio

ns w

ith

med

ia to

con

stan

tly im

prov

e m

edia

liai

son,

an

d bi

annu

al w

orks

hops

to p

rovi

de a

foru

m to

ex

chan

ge v

iew

s

In O

ctob

er 2

010,

GC

IS o

rgan

ised

a h

igh-

leve

l m

eetin

g be

twee

n go

vern

men

t and

San

ef

whe

re th

e pa

rties

eng

aged

with

the

aim

of

stre

ngth

enin

g re

latio

ns. T

he G

over

nmen

t de

lega

tion

was

led

by th

e D

eput

y P

resi

dent

GC

IS s

ubse

quen

tly fa

cilit

ated

dis

cuss

ions

be

twee

n th

e M

inis

ter o

f Jus

tice

and

the

med

ia

as w

ell a

s th

e M

inis

ter o

f Sta

te S

ecur

ity a

nd th

e m

edia

on

legi

slat

ion,

whi

ch m

edia

con

side

red

to b

e im

pedi

ng fr

eedo

m o

f spe

ech

and

med

ia

freed

om

Faci

litat

ed b

riefin

gs w

hen

min

iste

rs s

igne

d de

liver

y ag

reem

ents

and

gav

e m

edia

on

oppo

rtuni

ty to

eng

age

with

the

med

ia

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


72

Mai

n se

rvic

esA

ctua

l and

po

tent

ial

cust

omer

s

Stan

dard

of s

ervi

ceA

ctua

l ach

ieve

men

ts a

gain

st s

tand

ards

Ach

ieve

ser

vice

del

iver

y th

at c

onfo

rms

to th

e B

atho

Pel

e pr

inci

ples

Res

pond

to te

leph

one,

e-m

ail,

and

mai

l en

quiri

es w

ithin

48

hour

s

Pro

vide

follo

w-u

p an

d ke

ep c

lient

s in

form

ed o

f pr

ogre

ss

All

enqu

iries

rece

ived

by

the

chie

f dire

ctor

ate

are

follo

wed

up

and

clie

nts

are

kept

info

rmed

of

the

prog

ress

Pro

vide

d re

spon

ses

to p

ublic

enq

uirie

s on

a

daily

bas

is, w

ithin

24

hour

s

Mak

e m

ost g

over

nmen

t pub

licat

ions

and

do

cum

ents

ava

ilabl

e at

IRC

s

Liai

se c

lose

ly w

ith o

ther

dep

artm

ents

to e

nsur

e th

at p

ublic

atio

ns a

re fo

rwar

ded

to IR

Cs

The

info

rmat

ion

cent

re is

reso

urce

d to

be

able

to

pro

vide

key

info

rmat

ion

abou

t gov

ernm

ent

to M

embe

rs o

f Par

liam

ent a

nd m

embe

rs o

f the

pu

blic

Mak

e m

edia

sta

tem

ents

abo

ut g

over

nmen

t’s

PoA

and

oth

er c

omm

unic

atio

n pr

oduc

ts

avai

labl

e

Em

bark

on

com

mun

icat

ion

that

pro

mot

es

incl

usiv

e ec

onom

ies

for t

he m

argi

nalis

ed p

oor

Med

ia s

tate

men

ts a

re s

ent t

o al

l med

ia a

nd

post

ed o

n th

e G

CIS

web

site

Impl

emen

ted

the

seco

nd e

cono

my

cam

paig

n th

roug

h a

TV s

erie

s, R

ize

Mza

ntsi

, whi

ch

beca

me

the

mos

t wat

ched

pro

gram

me

on

SA

BC

Kee

p re

cord

of i

nfor

mat

ion

prod

ucts

requ

este

d an

d di

strib

uted

, as

wel

l as

enqu

iries

han

dled

by

the

offic

e

Use

sta

tistic

s to

impr

ove

serv

ices

Mon

thly

repo

rts o

f cal

l cen

tre e

nqui

ries

obta

ined

from

the

syst

em

IRC

s th

at s

erve

as

one-

stop

info

rmat

ion

cent

res

for g

over

nmen

t inf

orm

atio

n an

d pr

ovid

e In

tern

et

acce

ss to

clie

nts

Con

tinua

lly p

ut in

pla

ce s

yste

ms

to e

nsur

e th

at

the

info

rmat

ion

cent

re is

at t

he c

uttin

g ed

ge

of p

rovi

ding

rele

vant

and

key

info

rmat

ion

on

gove

rnm

ent’s

ser

vice

s

73

TAB

LE 2

.1 -

Pers

onne

l cos

ts b

y pr

ogra

mm

ePr

ogra

mm

eTo

tal V

oted

ex

pend

iture

(R

’000

)

Com

pen-

satio

n of

em

ploy

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expe

nditu

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00)

Trai

ning

ex

pend

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(R

’000

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Prof

essi

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d sp

ecia

l se

rvic

es

(R’0

00)

Com

pen-

satio

n of

em

ploy

ees

as p

erce

nt

of to

tal

expe

nditu

re

Aver

age

com

pen-

satio

n of

em

ploy

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cost

per

em

ploy

ee

(R’0

00)

Empl

oym

ent

Dgc

: Adm

inis

tratio

n 11

5 71

953

145

2 33

734

945

,911

347

1D

gc: C

omm

unic

atio

n R

esou

rce

Cen

tr 5

759

3 69

240

3164

,18

471

Dgc

: Com

mun

icat

ion

Ser

vice

Age

ncy

72 5

5316

958

215

8723

,436

471

Dgc

: Gov

ernm

ent &

Med

ia L

iais

on

24 8

9718

418

251

255

74,0

3947

1D

gc: G

over

nmen

t Pub

licat

ion

33 1

543

993

2739

912

,09

471

Dgc

: Int

erna

t Mar

ketin

g &

Med

ia D

ev

187

378

00

00

047

1D

gc: P

olic

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Res

earc

h 19

381

8 47

328

80

43,7

1847

1D

gc: P

rov

Coo

rdin

atio

n &

Pro

g S

uppo

rt 63

488

42 5

242

150

067

,090

471

Z=To

tal a

s on

Fin

anci

al S

yste

ms

(BA

S)

522

329

147

203

5 30

81

121

28,2

313

471

2. E

xpen

ditu

reH

R O

vers

ight

– A

pril

2010

to

Mar

ch 2

011

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


74

TAB

LE 2

.2 -

Pers

onne

l cos

ts b

y sa

lary

ban

dSa

lary

ban

dsC

ompe

nsat

ion

of e

mpl

oyee

s co

st (R

’000

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Perc

enta

ge o

f to

tal p

erso

nnel

co

st fo

r de

part

men

t

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age

com

pens

atio

n co

st p

er

empl

oyee

(R)

Tota

l per

sonn

el

cost

for d

epar

tmen

t in

clud

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good

s an

d tr

ansf

ers

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Num

ber o

f em

ploy

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er s

kille

d (le

vels

1-2

) 1

314

0,9

146

000

154

139

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kille

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vels

3-5

) 5

088

3,3

164

129

154

139

31H

ighl

y sk

illed

pro

duct

ion

(leve

ls 6

-8)

50 9

4833

,122

3 45

615

4 13

922

8H

ighl

y sk

illed

sup

ervi

sion

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9-12

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486

34,1

345

303

154

139

152

Sen

ior m

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emen

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13-

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31 7

6520

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1 93

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4 13

944

Con

tract

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91

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91 0

0015

4 13

91

Con

tract

(lev

els

6-8)

36

60,

218

3 00

015

4 13

92

Con

tract

(lev

els

9-12

) 1

075

0,7

537

500

154

139

2C

ontra

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evel

s 13

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3

064

21

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000

154

139

2*P

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dica

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uner

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006

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8 24

615

4 13

912

2TO

TAL

147

203

95,5

248

234

154

139

593

* The

593

em

ploy

ees

incl

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122

perio

dica

l rem

uner

atio

n an

d is

ther

efor

e di

ffere

nt fr

om th

e 47

1 em

ploy

ees

repo

rted

at th

e en

d of

the

repo

rting

per

iod.

75

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 2

.3 -

Sala

ries,

ove

rtim

e, h

ome-

owne

rs a

llow

ance

(HO

A) a

nd m

edic

al a

id b

y pr

ogra

mm

ePr

ogra

mm

eSa

larie

s (R

’000

)Sa

larie

s as

% o

f Pe

rson

nel

Cos

t

Ove

rtim

e (R

’000

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vert

ime

as %

of

Pers

onne

l C

ost

HO

A (R

’000

)H

OA

as %

of

Pers

onne

l C

ost

Med

ical

A

ss.

(R’0

00)

Med

ical

A

ss.

as %

of

Pers

onne

l C

ost

Tota

l Pe

rson

nel

Cos

t per

Pr

ogra

mm

e (R

’000

)P

1:A

dmin

istra

tion

35 4

8966

,822

70,

41

413

2,7

2 01

13,

853

145

P2:

Pol

icy

and

rese

arch

5

699

67,3

120,

126

23,

124

42,

98

473

P3:

Gov

ernm

ent a

nd M

edia

Li

aiso

n12

394

67,3

330

1,8

371

2,0

559

3,0

18 4

18

P4:

Pro

v C

oord

inat

ion

and

Pro

gram

me

Sup

port

28 0

4966

,019

01

229

2,9

2 22

75,

242

524

P5:

Com

mun

icat

ion

Ser

vice

A

genc

y 11

662

68,8

149

0,9

335

2,0

615

3,6

16 9

58

P6:

Inte

rnat

iona

l and

Mar

ketin

g C

ounc

il0

00

00

00

00

P7:

Gov

ernm

ent P

ublic

atio

n 2

591

64,9

00

190,

584

2,1

3 99

3P

8: C

omm

unic

atio

n R

esou

rce

Cen

tre2

449

66,3

102

2,8

170,

552

1,4

3 69

2

TOTA

L98

333

66,8

839

0,6

3 64

72,

55

792

3,9

147

203


76

TAB

LE 2

.4 -

Sala

ries,

ove

rtim

e, h

ome-

owne

rs a

llow

ance

(HO

A) a

nd m

edic

al a

id b

y sa

lary

ban

dSa

lary

ban

dsSa

larie

s (R

'000

)Sa

larie

s as

% o

f pe

rson

nel

cost

Ove

rtim

e (R

'000

)O

vert

ime

as %

of

pers

onne

l co

st

HO

A (R

'000

)H

OA

as %

of

pers

onne

l co

st

Med

ical

as

s.

(R'0

00)

Med

ical

as

s. a

s %

of

pers

onne

l co

st

Tota

l pe

rson

nel

cost

per

sa

lary

ba

nd

(R'0

00)

Low

er s

kille

d (le

vels

1-2

) 89

067

,60

010

88,

299

7,5

1 31

6S

kille

d (le

vels

3-5

) 3

595

70,4

30,

128

65,

641

18,

05

110

Hig

hly

skille

d pr

oduc

tion

(leve

ls 6

-8)

31 2

3462

,039

60,

81

637

3,2

3 19

26,

350

614

Hig

hly

skill

ed s

uper

visi

on (l

evel

s 9-

12)

36 3

5771

,042

80,

891

71,

81

453

2,9

50 8

86

Sen

ior m

anag

emen

t (le

vels

13-

16)

21 8

6466

,00

066

52,

061

11,

833

198

Con

tract

(lev

els

3-5)

79

86,8

1213

,20

00

091

Con

tract

(lev

els

6-8)

36

699

,70

00

00

036

7C

ontra

ct (l

evel

s 9-

12)

1 05

597

,90

00

00

01

078

Con

tract

(lev

els

13-1

6)

2 89

393

,00

033

1,1

260,

83

110

Per

iodi

cal R

emun

erat

ion

00

00

00

00

1 43

3TO

TAL

98 3

3366

,883

90,

63

647

2,5

5 79

23,

914

7 20

3

77

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 3

.1 -

Empl

oym

ent a

nd v

acan

cies

by

prog

ram

me

at e

nd o

f per

iod

Prog

ram

me

Num

ber o

f po

sts

Num

ber o

f po

sts

fille

dVa

canc

y R

ate

Num

ber o

f pos

ts

fille

d ad

ditio

nal t

o th

e es

tabl

ishm

ent

D: I

nfor

mat

ion

Tech

nolo

gy, p

erm

anen

t 16

160

0D

ir: N

ews

Ser

vice

s, p

erm

anen

t 13

130

0In

tern

atio

nal M

arke

ting

and

Mob

ilisa

tion,

per

man

ent

88

00

P1:

CD

: Adm

inis

tratio

n, p

erm

anen

t 96

897,

35

P2:

CD

: Pol

icy

and

Res

earc

h, p

erm

anen

t 32

320

1P

3:C

D: M

edia

Lia

ison

, per

man

ent

4643

6,5

0P

4:C

D: P

rov

and

Loca

l Lia

ison

, per

man

ent

165

163

1,2

0P

5:C

D: C

omm

unic

atio

n S

ervi

ce A

genc

y, p

erm

anen

t 49

4312

,21

P7:

Gov

ernm

ent P

ublic

atio

n, p

erm

anen

t 9

722

,20

SD

: Ele

ctro

nic

Info

rmat

ion

Res

ourc

es, p

erm

anen

t 16

160

0S

D: P

rovi

sion

ing

Adm

inis

tratio

n, p

erm

anen

t 44

416,

80

TOTA

L49

447

14,

77

TAB

LE 3

.2 -

Empl

oym

ent a

nd v

acan

cies

by

sala

ry b

and

at e

nd o

f per

iod

Sala

ry b

and

Num

ber o

f Po

sts

Num

ber o

f Po

sts

Fille

dVa

canc

y R

ate

Num

ber o

f Pos

ts

Fille

d A

dditi

onal

to th

e Es

tabl

ishm

ent

Low

er s

kille

d (le

vels

1-2

), pe

rman

ent

99

00

Ski

lled

(leve

ls 3

-5),

Per

man

ent

3131

00

Hig

hly

skill

ed p

rodu

ctio

n (le

vels

6-8

), pe

rman

ent

236

228

3,4

0H

ighl

y sk

illed

sup

ervi

sion

(lev

els

9-12

), pe

rman

ent

165

152

7,9

0S

enio

r man

agem

ent (

leve

ls 1

3-16

), pe

rman

ent

4644

4,3

1C

ontra

ct (l

evel

s 3-

5), p

erm

anen

t 1

10

1C

ontra

ct (l

evel

s 6-

8), p

erm

anen

t 2

20

2C

ontra

ct (l

evel

s 9-

12),

perm

anen

t 2

20

2C

ontra

ct (l

evel

s 13

-16)

, per

man

ent

22

01

TOTA

L49

447

14,

77

3. E

mpl

oym

ent

HR

Ove

rsig

ht –

Apr

il 20

10 t

o M

arch

201

1


78

TAB

LE 3

.3 -

Empl

oym

ent a

nd v

acan

cies

by

criti

cal o

ccup

atio

n at

end

of p

erio

dC

ritic

al o

ccup

atio

nsN

umbe

r of

post

snu

mbe

r of

post

s fil

led

Vaca

ncy

rate

Num

ber o

f pos

ts

fille

d ad

ditio

nal t

o th

e es

tabl

ishm

ent

Adm

inis

trativ

e-re

late

d, p

erm

anen

t 2

20

0C

lean

ers

in o

ffice

s, w

orks

hops

, hos

pita

ls e

tc.,

perm

anen

t 15

150

0C

lient

info

rm c

lerk

s (s

witc

hboa

rd re

cept

ion

info

rm c

lerk

s),

perm

anen

t 3

30

0

Com

mun

icat

ion-

and

info

rmat

ion-

rela

ted,

per

man

ent

130

119

8,5

2Fi

nanc

e an

d ec

onom

ics-

rela

ted,

per

man

ent

1010

00

Fina

ncia

l and

rela

ted-

prof

essi

onal

s, p

erm

anen

t 10

910

0Fi

nanc

ial c

lerk

s an

d cr

edit

cont

rolle

rs, p

erm

anen

t 4

40

0H

ead

of d

epar

tmen

t/Chi

ef E

xecu

tive

Offi

cer,

perm

anen

t 1

10

0H

uman

reso

urce

s &

org

anis

at d

evel

opm

& re

late

d pr

of,

perm

anen

t 6

60

0

Hum

an re

sour

ces

cler

ks, p

erm

anen

t 4

40

0H

uman

reso

urce

s-re

late

d, p

erm

anen

t 5

50

0La

ngua

ge p

ract

ition

ers,

inte

rpre

ters

& o

ther

com

mun

, per

man

ent

132

131

0,8

0Li

brar

y, m

ail a

nd re

late

d cl

erks

, per

man

ent

33

00

Ligh

t-veh

icle

driv

ers,

per

man

ent

22

00

Logi

stic

al s

uppo

rt pe

rson

nel,

perm

anen

t 3

30

0M

ater

ial-r

ecor

ding

and

tran

spor

t cle

rks,

per

man

ent

1614

12,5

0M

esse

nger

s, p

orte

rs a

nd d

eliv

erer

s, p

erm

anen

t 6

60

0O

ther

adm

inis

trat &

rela

ted

cler

ks a

nd o

rgan

iser

s, p

erm

anen

t 22

214,

52

Oth

er a

dmin

istra

tive

polic

y an

d re

late

d of

ficer

s, p

erm

anen

t 5

50

0O

ther

info

rmat

ion

tech

nolo

gy p

erso

nnel

, per

man

ent

1212

00

Prin

ting

and

rela

ted

mac

hine

ope

rato

rs, p

erm

anen

t 3

30

0S

ecre

tarie

s &

oth

er k

eybo

ard

oper

atin

g cl

erks

, per

man

ent

4138

7,3

1S

ecur

ity o

ffice

rs, p

erm

anen

t 2

20

0S

enio

r man

ager

s, p

erm

anen

t 51

477,

82

Trad

e la

bour

ers,

per

man

ent

66

00

TOTA

L49

447

14,

77

79

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 4

.1 -

Job

eval

uatio

nSa

lary

ban

dN

umbe

r of

post

sN

umbe

r of

jobs

ev

alua

ted

% o

f Pos

ts

eval

uate

dN

umbe

r of

pos

ts

upgr

aded

% o

f up

grad

ed

post

s ev

alua

ted

Num

ber

of p

osts

do

wng

rade

d

% o

f do

wng

rade

d po

sts

eval

uate

dLo

wer

ski

lled

(leve

ls 1

-2)

90

00

00

0C

ontra

ct (l

evel

s 3-

5)

10

00

00

0C

ontra

ct (l

evel

s 6-

8)

20

00

00

0C

ontra

ct (l

evel

s 9-

12)

20

00

00

0C

ontra

ct (B

and

B)

20

00

00

0S

kille

d (le

vels

3-5

) 31

13,

21

100,

00

0H

ighl

y sk

illed

pro

duct

ion

(leve

ls 6

-8)

236

41,

70

00

0H

ighl

y sk

illed

sup

ervi

sion

(lev

els

9-12

) 16

57

4,2

114

,30

0S

enio

r Man

agem

ent S

ervi

ce B

and

A 33

00

00

00

Sen

ior M

anag

emen

t Ser

vice

Ban

d B

8

00

00

00

Sen

ior M

anag

emen

t Ser

vice

Ban

d C

4

00

00

00

Sen

ior M

anag

emen

t Ser

vice

Ban

d D

1

00

00

00

TOTA

L49

412

2,4

216

,70

0

4. E

valu

atio

nH

R O

vers

ight

– A

pril

2010

to

Mar

ch 2

011


80

TAB

LE 4

.2 -

Profi

le o

f em

ploy

ees

who

se p

ositi

ons

wer

e up

grad

ed d

ue to

thei

r pos

ts b

eing

upg

rade

dB

enefi

ciar

ies

Afr

ican

Asi

anC

olou

red

Whi

teTo

tal

Fem

ale

10

00

1M

ale

10

00

1TO

TAL

20

00

2E

mpl

oyee

s w

ith a

dis

abili

ty

00

00

0

TAB

LE 4

.3 -

Empl

oyee

s w

hose

sal

ary

leve

l exc

eed

the

grad

e de

term

ined

by

job

eval

uatio

n [i.

t.o P

SR 1

.V.C

.3]

Occ

upat

ion

Num

ber o

f em

ploy

ees

Job

eval

uatio

n le

vel

Rem

uner

atio

n le

vel

Rea

son

for

devi

atio

nN

o of

em

ploy

ees

in d

ept

Non

e0

00

047

1TO

TAL

00

00

471

Per

cent

age

of to

tal e

mpl

oym

ent

00

00

0

TAB

LE 4

.4 -

Profi

le o

f em

ploy

ees

who

se s

alar

y le

vel e

xcee

ded

the

grad

e de

term

ined

by

job

eval

uatio

n [i.

t.o. P

SR 1

.V.C

.3]

Ben

efici

arie

sA

fric

anA

sian

Col

oure

dW

hite

Tota

lFe

mal

e 0

00

00

Mal

e 0

00

00

TOTA

L 0

00

00

Em

ploy

ees

with

dis

abili

ties

00

00

0

81

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 5

.1 -

Ann

ual t

urno

ver r

ates

by

sala

ry b

and

Sala

ry b

and

Empl

oym

ent

at b

egin

ning

of

perio

d (A

pril

2010

)

App

oint

men

tsTe

rmin

atio

nsTu

rnov

er ra

te

Low

er s

kille

d (le

vels

1-2

), pe

rman

ent

100

00

Ski

lled

(leve

ls 3

-5),

perm

anen

t 28

42

7,1

Hig

hly

skill

ed p

rodu

ctio

n (le

vels

6-8

), pe

rman

ent

230

1518

7,8

Hig

hly

skill

ed s

uper

visi

on (l

evel

s 9-

12),

perm

anen

t 14

74

64,

1S

enio

r Man

agem

ent S

ervi

ce B

and

A, p

erm

anen

t 29

14

13,8

Sen

ior M

anag

emen

t Ser

vice

Ban

d B

, per

man

ent

90

111

,1S

enio

r Man

agem

ent S

ervi

ce B

and

C, p

erm

anen

t 3

01

33,3

Con

tract

(lev

els

3-5)

, per

man

ent

01

00

Con

tract

(lev

els

6-8)

, per

man

ent

12

110

0,0

Con

tract

(lev

els

9-12

), pe

rman

ent

21

210

0,0

Con

tract

(Ban

d A

), pe

rman

ent

10

110

0,0

Con

tract

(Ban

d B

), pe

rman

ent

11

00

Con

tract

(Ban

d D

), pe

rman

ent

10

110

0,0

TOTA

L46

229

378,

0

5. E

mpl

oym

ent C

hang

esH

R O

vers

ight

– A

pril

2010

to

Mar

ch 2

011


82

TAB

LE 5

.2 -

Ann

ual t

urno

ver r

ates

by

criti

cal o

ccup

atio

nO

ccup

atio

nEm

ploy

men

t at

beg

inni

ng o

f pe

riod

(Apr

il 20

10)

App

oint

men

tsTe

rmin

atio

nsTu

rnov

er ra

te

Adm

inis

trativ

e-re

late

d, p

erm

anen

t 5

01

20,0

Cle

aner

s in

offi

ces,

wor

ksho

ps, h

ospi

tals

etc

., pe

rman

ent

140

00

Clie

nt in

form

cle

rks

(sw

itchb

oard

, rec

eptio

n, in

form

cle

rks)

, pe

rman

ent

11

00

Com

mun

icat

ion-

and

info

rmat

ion-

rela

ted,

per

man

ent

118

59

7,6

Dip

lom

ats,

per

man

ent

10

00

Fina

nce

and

econ

omic

s-re

late

d, p

erm

anen

t 10

00

0Fi

nanc

ial a

nd re

late

d pr

ofes

sion

als,

per

man

ent

60

00

Fina

ncia

l cle

rks

and

cred

it co

ntro

llers

, per

man

ent

50

00

Hea

d of

dep

artm

ent/C

hief

Exe

cutiv

e O

ffice

r, pe

rman

ent

10

110

0,0

Hum

an re

sour

ces

& o

rgan

isat

dev

elop

m &

rela

ted

prof

, per

man

ent

41

00

Hum

an re

sour

ces

cler

ks, p

erm

anen

t 4

10

0H

uman

reso

urce

s-re

late

d, p

erm

anen

t 5

00

0La

ngua

ge p

ract

ition

ers,

inte

rpre

ters

& o

ther

com

mun

, per

man

ent

140

811

7,9

Libr

ary,

mai

l and

rela

ted

cler

ks, p

erm

anen

t 3

00

0Li

ght-v

ehic

le d

river

s, p

erm

anen

t 2

00

0Lo

gist

ical

sup

port

pers

onne

l, pe

rman

ent

30

00

Mat

eria

l-rec

ordi

ng a

nd tr

ansp

ort c

lerk

s, p

erm

anen

t 13

00

0M

esse

nger

s, p

orte

rs a

nd d

eliv

erer

s, p

erm

anen

t 7

00

0O

ther

adm

inis

trat &

rela

ted

cler

ks a

nd o

rgan

iser

s, p

erm

anen

t 20

33

15,0

Oth

er a

dmin

istra

tive

polic

y an

d re

late

d of

ficer

s, p

erm

anen

t 4

01

25,0

Oth

er in

form

atio

n te

chno

logy

per

sonn

el, p

erm

anen

t 12

10

0P

rintin

g an

d re

late

d m

achi

ne o

pera

tors

, per

man

ent

30

00

Sec

reta

ries

& o

ther

key

boar

d op

erat

ing

cler

ks, p

erm

anen

t 41

64

9,8

Sec

urity

offi

cers

, per

man

ent

20

00

Sen

ior m

anag

ers,

per

man

ent

332

721

,2Tr

ade

labo

urer

s, p

erm

anen

t 5

10

0TO

TAL

462

2937

8,0

83

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 5

.3 -

Rea

sons

why

sta

ff ar

e le

avin

g th

e de

part

men

tTe

rmin

atio

n ty

peN

umbe

rPe

rcen

tage

of

tota

l res

igna

tions

Perc

enta

ge o

f to

tal e

mpl

oym

ent

Tota

lTo

tal

empl

oym

ent

at b

egin

ning

of

perio

d (0

1 A

pril

2010

)R

esig

natio

n, p

erm

anen

t 29

78,4

6,3

3746

2E

xpiry

of c

ontra

ct, p

erm

anen

t 4

10,8

0,9

3746

2Tr

ansf

ers,

per

man

ent

12,

70,

237

462

Ret

irem

ent,

perm

anen

t 3

8,1

0,6

3746

2TO

TAL

3710

08

3746

2

Res

igna

tions

as

% o

f em

ploy

men

t8

TAB

LE 5

.4 -

Gra

ntin

g of

em

ploy

ee in

itiat

ed s

ever

ance

pac

kage

sC

ateg

ory

No

of

appl

icat

ions

re

ceiv

ed

No

of

appl

icat

ions

re

ferr

ed to

the

Min

iste

r of P

ublic

Se

rvic

e an

d A

dmin

istr

atio

n

No

of a

pplic

atio

ns

supp

orte

d by

M

inis

ter o

f Pub

lic

Serv

ice

and

Adm

inis

trat

ion

No

of p

acka

ges

appr

oved

by

depa

rtm

ent

Low

er s

kille

d (s

alar

y le

vels

1-2

) 0

00

0S

kille

d (s

alar

y le

vels

3-5

) 0

00

0H

ighl

y sk

illed

pro

duct

ion

(sal

ary

leve

ls 6

-8)

00

00

Hig

hly

skill

ed p

rodu

ctio

n (s

alar

y le

vels

9-1

2)

00

00

Sen

ior m

anag

emen

t (S

alar

y Le

vel 1

3 an

d hi

gher

) 0

00

0To

tal

00

00


84

TAB

LE 5

.5 -

Prom

otio

ns b

y cr

itica

l occ

upat

ion

Occ

upat

ion

empl

oym

ent a

t be

ginn

ing

of

perio

d (A

pril

2010

)

Prom

otio

ns to

an

othe

r sal

ary

leve

l

Sala

ry le

vel

prom

otio

ns

as a

% o

f em

ploy

men

t

Prog

ress

ions

to

anot

her n

otch

w

ithin

sal

ary

seve

l

Not

ch

prog

ress

ions

as

a %

of

empl

oym

ent

Adm

inis

trativ

e-re

late

d 5

120

360

Cle

aner

s in

offi

ces,

wor

ksho

ps, h

ospi

tals

etc

. 14

00

1285

,7C

lient

info

rm c

lerk

s (s

witc

hb re

cept

info

rm c

lerk

s)

10

01

100

Com

mun

icat

ion

and

info

rmat

ion-

rela

ted

118

86,

893

78,8

Dip

lom

ats

10

00

0Fi

nanc

e an

d ec

onom

ics-

rela

ted

100

09

90Fi

nanc

ial a

nd re

late

d pr

ofes

sion

als

62

33,3

466

,7Fi

nanc

ial c

lerk

s an

d cr

edit

cont

rolle

rs

52

403

60H

ead

of d

epar

tmen

t/Chi

ef E

xecu

tive

Offi

cer

10

00

0H

uman

reso

urce

s &

org

anis

at d

evel

opm

& re

late

d pr

of

42

504

100

Hum

an re

sour

ces

cler

ks

40

04

100

Hum

an re

sour

ces-

rela

ted

51

203

60La

ngua

ge p

ract

ition

ers,

inte

rpre

ters

& o

ther

com

mun

14

02

1,4

107

76,4

Libr

ary,

mai

l and

rela

ted

cler

ks

30

03

100

Ligh

t-veh

icle

driv

ers

20

02

100

Logi

stic

al s

uppo

rt pe

rson

nel

32

66,7

266

,7M

ater

ial-r

ecor

ding

and

tran

spor

t cle

rks

131

7,7

1292

,3M

esse

nger

s, p

orte

rs a

nd d

eliv

erer

s 7

00

685

,7O

ther

adm

inis

trat &

rela

ted

cler

ks a

nd o

rgan

iser

s 20

210

1890

Oth

er a

dmin

istra

tive

polic

y an

d re

late

d of

ficer

s 4

00

375

Oth

er in

form

atio

n te

chno

logy

per

sonn

el

120

011

91,7

Prin

ting

and

rela

ted

mac

hine

ope

rato

rs

30

03

100

Sec

reta

ries

& o

ther

key

boar

d op

erat

ing

cler

ks

410

036

87,8

Sec

urity

offi

cers

2

00

150

Sen

ior m

anag

ers

332

6,1

2575

,8Tr

ade

labo

urer

s 5

00

510

0TO

TAL

462

255,

437

080

,1

85

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 5

.6 -

Prom

otio

ns b

y sa

lary

ban

dSa

lary

Ban

dEm

ploy

men

t at

beg

inni

ng o

f pe

riod

(Apr

il 20

10)

Prom

otio

ns to

an

othe

r sal

ary

leve

l

Sala

ry le

vel

prom

otio

ns

as a

% o

f em

ploy

men

t

Prog

ress

ions

to

anot

her n

otch

w

ithin

sal

ary

leve

l

Not

ch

prog

ress

ions

as

a %

of

empl

oym

ent

Low

er s

kille

d (le

vels

1-2

), pe

rman

ent

100

020

200

Ski

lled

(leve

ls 3

-5),

perm

anen

t 28

00

5620

0H

ighl

y sk

illed

pro

duct

ion

(leve

ls 6

-8),

perm

anen

t 23

09

3,9

184

80H

ighl

y sk

illed

sup

ervi

sion

(lev

els

9-12

), pe

rman

ent

147

128,

273

49,7

Sen

ior m

anag

emen

t (le

vels

13-

16),

perm

anen

t 41

49,

834

82,9

Con

tract

(lev

els

3-5)

, per

man

ent

00

01

0C

ontra

ct (l

evel

s 6-

8), p

erm

anen

t 1

00

00

Con

tract

(lev

els

9-12

), pe

rman

ent

20

01

50C

ontra

ct (l

evel

s 13

-16)

, per

man

ent

30

01

33,3

TOTA

L46

225

5,4

370

80,1


86

TAB

LE 6

.1 -

Tota

l num

ber o

f em

ploy

ees

(incl

. em

ploy

ees

with

dis

abili

ties)

per

Sou

th A

fric

an S

tand

ard

Cla

ssifi

catio

n of

O

ccup

atio

n (S

ASC

O)

Occ

upat

iona

l cat

egor

ies

Mal

e,

Afr

ican

Mal

e,

colo

ured

Mal

e,

Indi

anM

ale,

to

tal

blac

k

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Legi

slat

ors,

sen

ior o

ffici

als

and

man

ager

s, p

erm

anen

t 7

21

104

141

520

135

Pro

fess

iona

ls, p

erm

anen

t 11

112

112

49

125

105

140

2429

7Te

chni

cian

s an

d as

soci

ate

prof

essi

onal

s, p

erm

anen

t 5

10

61

50

05

113

Cle

rks,

per

man

ent

163

120

257

51

637

92S

ervi

ce a

nd s

ales

wor

kers

, pe

rman

ent

20

02

00

00

00

2

Pla

nt a

nd m

achi

ne o

pera

tors

an

d as

sem

bler

s, p

erm

anen

t 5

00

50

00

00

05

Ele

men

tary

occ

upat

ions

, pe

rman

ent

130

013

012

20

140

27

TOTA

L15

918

318

016

213

1811

242

3347

1

M

ale,

A

fric

anM

ale,

co

lour

edM

ale,

In

dian

Mal

e,

tota

l bl

ack

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Em

ploy

ees

with

dis

abili

ties

31

04

13

00

33

11

6. E

mpl

oym

ent E

quity

HR

Ove

rsig

ht –

Apr

il 20

10 t

o M

arch

201

1

87

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 6

.2 -

Tota

l num

ber o

f em

ploy

ees

(incl

. em

ploy

ees

with

dis

abili

ties)

per

occ

upat

iona

l ban

dsO

ccup

atio

nal b

ands

Mal

e,

Afr

ican

Mal

e,

colo

ured

Mal

e,

Indi

anM

ale,

to

tal

blac

k

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Top

man

agem

ent,

perm

anen

t 2

10

30

20

02

05

Sen

ior m

anag

emen

t, pe

rman

ent

102

113

610

26

182

39

Pro

fess

iona

lly q

ualifi

ed a

nd

expe

rienc

ed s

peci

alis

ts a

nd

mid

-man

agem

ent,

perm

anen

t

565

263

758

12

6121

152

Ski

lled

tech

nica

l and

aca

dem

-ic

ally

qua

lified

wor

kers

, jun

ior

man

agem

ent,

supe

rvis

ors,

fo

rem

en, p

erm

anen

t

7210

082

311

812

313

310

228

Sem

i-ski

lled

and

disc

retio

nary

de

cisi

on-m

akin

g, p

erm

anen

t 17

00

170

131

014

031

Uns

kille

d an

d de

fined

dec

isio

n-

mak

ing,

per

man

ent

20

02

05

20

70

9

Con

tract

(sen

ior m

anag

emen

t),

perm

anen

t 0

00

00

20

02

02

Con

tract

(pro

fess

iona

lly

qual

ified

), pe

rman

ent

00

00

02

00

20

2

Con

tract

(ski

lled

tech

nica

l),

perm

anen

t 0

00

00

20

02

02

Con

tract

(sem

i-ski

lled)

, pe

rman

ent

00

00

01

00

10

1

TOTA

L15

918

318

016

213

1811

242

3347

1


88

TAB

LE 6

.3 -

Rec

ruitm

ent

Occ

upat

iona

l ban

dsM

ale,

A

fric

anM

ale,

co

lour

edM

ale,

In

dian

Mal

e,

tota

l bl

ack

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Sen

ior m

anag

emen

t, pe

rman

ent

00

00

01

00

10

1

Pro

fess

iona

lly q

ualifi

ed a

nd

expe

rienc

ed s

peci

alis

ts a

nd

mid

-man

agem

ent,

perm

anen

t

10

01

02

00

21

4

Ski

lled

tech

nica

l and

aca

dem

-ic

ally

qua

lified

wor

kers

, jun

ior

man

agem

ent,

supe

rvis

ors,

fo

rem

en, p

erm

anen

t

50

05

08

01

91

15

Sem

i-ski

lled

and

disc

retio

nary

de

cisi

on-m

akin

g, p

erm

anen

t 1

00

10

30

03

04

Con

tract

(sen

ior m

anag

emen

t),

perm

anen

t 0

00

00

10

01

01

Con

tract

(pro

fess

iona

lly

qual

ified

), pe

rman

ent

00

00

01

00

10

1

Con

tract

(ski

lled

tech

nica

l),

perm

anen

t 0

00

00

20

02

02

Con

tract

(sem

i-ski

lled)

, pe

rman

ent

00

00

01

00

10

1

TOTA

L7

00

70

190

120

229

Mal

e,

Afr

ican

Mal

e,

colo

ured

Mal

e,

Indi

anM

ale,

to

tal

blac

k

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Em

ploy

ees

with

dis

abili

ties

00

00

01

00

11

2

89

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 6

.4 -

Prom

otio

nsO

ccup

atio

nal b

ands

Mal

e,

Afr

ican

Mal

e,

colo

ured

Mal

e,

Indi

anM

ale,

to

tal

blac

k

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Top

man

agem

ent,

perm

anen

t 0

10

10

20

02

03

Sen

ior m

anag

emen

t, pe

rman

ent

94

114

67

24

132

35

Pro

fess

iona

lly q

ualifi

ed a

nd

expe

rienc

ed s

peci

alis

ts a

nd

mid

-man

agem

ent,

perm

anen

t

323

237

626

11

2814

85

Ski

lled

tech

nica

l and

aca

dem

-ic

ally

qua

lified

wor

kers

, jun

ior

man

agem

ent,

supe

rvis

ors,

fo

rem

en, p

erm

anen

t

6710

077

292

122

106

819

3

Sem

i-ski

lled

and

disc

retio

nary

de

cisi

on-m

akin

g, p

erm

anen

t 18

00

181

333

036

156

Uns

kille

d an

d de

fined

dec

isio

n-m

akin

g, p

erm

anen

t 8

00

80

102

012

020

Con

tract

(sen

ior m

anag

emen

t),

perm

anen

t 0

00

00

10

01

01

Con

tract

(pro

fess

iona

lly

qual

ified

), pe

rman

ent

10

01

00

00

00

1

Con

tract

(sem

i-ski

lled)

, pe

rman

ent

00

00

01

00

10

1

TOTA

L13

518

315

615

172

207

199

2539

5

Mal

e,

Afr

ican

Mal

e,

colo

ured

Mal

e,

Indi

anM

ale,

to

tal

blac

k

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Em

ploy

ees

with

dis

abili

ties

31

04

12

00

20

7


90

TAB

LE 6

.5 -

Term

inat

ions

Occ

upat

iona

l ban

dsM

ale,

A

fric

anM

ale,

co

lour

edM

ale,

In

dian

Mal

e,

tota

l bl

ack

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Top

man

agem

ent,

perm

anen

t 0

00

00

10

01

01

Sen

ior m

anag

emen

t, pe

rman

ent

02

02

03

00

30

5

Pro

fess

iona

lly q

ualifi

ed a

nd

expe

rienc

ed s

peci

alis

ts a

nd

mid

-man

agem

ent,

perm

anen

t

30

03

12

00

20

6

Ski

lled

tech

nica

l and

aca

dem

-ic

ally

qua

lified

wor

kers

, jun

ior

man

agem

ent,

supe

rvis

ors,

fo

rem

en, p

erm

anen

t

73

010

06

00

62

18

Sem

i-ski

lled

and

disc

retio

nary

de

cisi

on-m

akin

g, p

erm

anen

t 0

00

00

20

02

02

Con

tract

(top

man

agem

ent),

pe

rman

ent

10

01

00

00

00

1

Con

tract

(sen

ior m

anag

emen

t),

perm

anen

t 0

00

00

10

01

01

Con

tract

(pro

fess

iona

lly

qual

ified

), pe

rman

ent

10

01

01

00

10

2

Con

tract

(ski

lled

tech

nica

l),

perm

anen

t 0

00

00

10

01

01

TOTA

L12

50

171

170

017

237

TAB

LE 6

.6 -

Dis

cipl

inar

y ac

tion

Dis

cipl

inar

y ac

tion

Mal

e,

Afr

ican

Mal

e,

colo

ured

Mal

e,

Indi

anM

ale,

to

tal

blac

k

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

TOTA

L2

10

02

00

00

05

91

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 6

.7 -

Skill

s D

evel

opm

ent

Occ

upat

iona

l cat

egor

ies

Mal

e,

Afr

ican

Mal

e,

colo

ured

Mal

e,

Indi

anM

ale,

to

tal

blac

k

Mal

e,

whi

teFe

mal

e,

Afr

ican

Fem

ale,

co

lour

edFe

mal

e,

Indi

anFe

mal

e,

tota

l bl

ack

Fem

ale,

w

hite

Tota

l

Legi

slat

ors,

sen

ior o

ffici

als

and

man

ager

s 7

11

96

41

38

124

Pro

fess

iona

ls

406

046

847

12

5018

122

Tech

nici

ans

and

asso

ciat

e pr

ofes

sion

als

434

047

264

80

721

122

Cle

rks

93

012

117

30

203

36S

ervi

ce a

nd s

ales

wor

kers

2

00

20

20

02

04

Ski

lled

agric

ultu

re a

nd fi

sher

y w

orke

rs

00

00

00

00

00

0

Cra

ft an

d re

late

d tra

des

wor

kers

0

00

00

00

00

00

Pla

nt a

nd m

achi

ne o

pera

tors

an

d as

sem

bler

s 0

00

00

00

00

00

Ele

men

tary

occ

upat

ions

1

00

10

00

00

01

TOTA

L 10

214

111

717

134

135

152

2330

9E

mpl

oyee

s w

ith d

isab

ilitie

s 4

00

41

20

02

29


92

TAB

LE 7

.1 -

Perf

orm

ance

rew

ards

by

race

, gen

der a

nd d

isab

ility

Dem

ogra

phic

sN

umbe

r of

bene

ficia

ries

Tota

l em

ploy

men

tPe

rcen

tage

of

tota

l em

ploy

men

t

Cos

t (R

’000

)Av

erag

e co

st

per b

enefi

ciar

y (R

)A

frica

n, fe

mal

e 14

021

066

,786

46

169

Afri

can,

mal

e 83

156

53,2

574

6 91

3A

sian

, fem

ale

811

72,7

103

12 8

83A

sian

, mal

e 2

366

,730

14 8

24C

olou

red,

fem

ale

1218

66,7

615

121

Col

oure

d, m

ale

1317

76,5

143

11 0

09To

tal B

lack

s, fe

mal

e 16

023

966

,91

028

6 42

6To

tal B

lack

s, m

ale

9817

655

,774

77

617

Whi

te, f

emal

e 22

3073

,319

28

720

Whi

te, m

ale

1415

93,3

170

12 1

65E

mpl

oyee

s w

ith d

isab

ilitie

s 5

1145

,531

6 19

1TO

TAL

299

471

63,5

*2 1

687

250

TAB

LE 7

.2 -

Perf

orm

ance

rew

ards

by

sala

ry b

and

for p

erso

nnel

bel

ow s

enio

r man

agem

ent s

ervi

ceSa

lary

ban

dN

umbe

r of

bene

ficia

ries

Tota

l em

ploy

men

tPe

rcen

tage

of

tota

l em

ploy

men

t

Cos

t (R

’000

)Av

erag

e co

st

per b

enefi

ciar

y (R

)Lo

wer

ski

lled

(leve

ls 1

-2)

79

77,8

162

286

Ski

lled

(leve

ls 3

-5)

2431

77,4

642

667

Hig

hly

skill

ed p

rodu

ctio

n (le

vels

6-8

) 13

622

859

,669

65

118

Hig

hly

skill

ed s

uper

visi

on (l

evel

s 9-

12)

100

152

65,8

755

7 55

0C

ontra

ct (l

evel

s 3-

5)

01

00

0C

ontra

ct (l

evel

s 6-

8)

02

00

0C

ontra

ct (l

evel

s 9-

12)

22

100

2010

000

Per

iodi

cal r

emun

erat

ion

012

20

00

TOTA

L26

954

749

1 55

15

766

7. P

erfo

rman

ceH

R O

vers

ight

– A

pril

2010

to

Mar

ch 2

011

* Thi

s ta

ble

refle

cts

paym

ents

mad

e th

roug

h pe

rsal

and

doe

s no

t inc

lude

pay

men

ts m

ade

out o

f BA

S.

93

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t

TAB

LE 7

.3 -

Perf

orm

ance

rew

ards

by

criti

cal o

ccup

atio

nC

ritic

al o

ccup

atio

nsN

umbe

r of

bene

ficia

ries

Tota

l em

ploy

men

tPe

rcen

tage

of

tota

l em

ploy

men

t

Cos

t (R

’000

)Av

erag

e co

st

per b

enefi

ciar

y (R

)A

dmin

istra

tive-

rela

ted

24

5014

7 00

0C

lean

ers

in o

ffice

s, w

orks

hops

, hos

pita

ls e

tc.

1314

92,9

312

385

Clie

nt in

form

cle

rks

(sw

itchb

, rec

ept,

info

rm c

lerk

s)

12

505

5 00

0C

omm

unic

atio

n an

d in

form

atio

n-re

late

d 89

120

74,2

752

8 44

9D

iplo

mat

s 0

10

00

Fina

nce

and

econ

omic

s-re

late

d 8

1080

8010

000

Fina

ncia

l and

rela

ted

prof

essi

onal

s 4

580

215

250

Fina

ncia

l cle

rks

and

cred

it co

ntro

llers

5

510

022

4 40

0H

ead

of d

epar

tmen

t/Chi

ef E

xecu

tive

Offi

cer

01

00

0H

uman

reso

urce

s &

org

anis

at d

evel

opm

& re

late

pro

f 1

714

,36

6 00

0H

uman

reso

urce

s cl

erks

0

50

00

Hum

an re

sour

ces-

rela

ted

16

16,7

1212

000

Lang

uage

pra

ctiti

oner

s, in

terp

rete

rs &

oth

er c

omm

un

7413

654

,442

55

743

Libr

ary,

mai

l and

rela

ted

cler

ks

33

100

93

000

Ligh

t-veh

icle

driv

ers

02

00

0Lo

gist

ical

sup

port

pers

onne

l 2

450

147

000

Mat

eria

l-rec

ordi

ng a

nd tr

ansp

ort c

lerk

s 8

1457

,131

3 87

5M

esse

nger

s, p

orte

rs a

nd d

eliv

erer

s 2

728

,64

2 00

0O

ther

adm

inis

trat &

rela

ted

cler

ks a

nd o

rgan

iser

s 19

2286

,489

4 68

4O

ther

adm

inis

trativ

e po

licy

and

rela

ted

offic

ers

35

6017

5 66

7O

ther

info

rmat

ion

tech

nolo

gy p

erso

nnel

913

69,2

738

111

Prin

ting

and

rela

ted

mac

hine

ope

rato

rs

33

100

82

667

Sec

reta

ries

& o

ther

key

boar

d op

erat

ing

cler

ks

2841

68,3

133

4 75

0S

ecur

ity o

ffice

rs

12

503

3 00

0S

enio

r man

ager

s 20

3360

,641

020

500

Trad

e la

bour

ers

36

509

3 00

0TO

TAL

299

471

63,5

2 16

87

251


94

TAB

LE 7

.4 -

Perf

orm

ance

-rel

ated

rew

ards

(cas

h bo

nus)

by

sala

ry b

and

for s

enio

r man

agem

ent s

ervi

ce (S

MS)

SMS

band

Num

ber o

f be

nefic

iarie

sTo

tal

empl

oym

ent

Perc

enta

ge

of to

tal

empl

oym

ent

Cos

t (R

’000

)Av

erag

e co

st

per b

enefi

ciar

y (R

)

% o

f SM

S w

age

bill

Pers

onne

l cos

t SM

S (R

’000

)

Ban

d A

2431

77,4

477

1 98

82,

221

997

Ban

d B

5

1050

911

820

18

726

Ban

d C

1

425

484

800

1,2

4 00

8B

and

D

01

00

00

0TO

TAL

3046

65,2

616

2 05

32

34 7

31

TAB

LE 8

.1 -

Fore

ign

wor

kers

by

sala

ry b

and

Sala

ry b

and

Empl

oy-

men

t at

begi

nnin

g pe

riod

Perc

enta

ge

of to

tal

Empl

oy-

men

t at

end

of

perio

d

% o

f to

tal

Cha

nge

in

empl

oym

ent

% o

f to

tal

Tota

l em

ploy

men

t at

beg

inni

ng

of p

erio

d

Tota

l em

ploy

men

t at

end

of

perio

d

Tota

l ch

ange

in

empl

oym

ent

Sen

ior m

anag

emen

t (le

vels

13-

16)

150

150

00

22

0

Per

iodi

cal

rem

uner

atio

n 1

501

500

02

20

TOTA

L2

100

210

00

02

20

TAB

LE 8

.2 -

Fore

ign

wor

kers

by

maj

or o

ccup

atio

nM

ajor

occ

upat

ion

Empl

oy-

men

t at

begi

nnin

g pe

riod

Perc

enta

ge

of to

tal

Empl

oy-

men

t at

end

of

perio

d

% o

f to

tal

Cha

nge

in

empl

oym

ent

% o

f to

tal

Tota

l em

ploy

men

t at

beg

inni

ng

of p

erio

d

Tota

l em

ploy

men

t at

end

of

perio

d

Tota

l ch

ange

in

empl

oym

ent

Adm

inis

trativ

e of

fice

wor

kers

1

501

500

02

20

Pro

fess

iona

ls a

nd

man

ager

s 1

501

500

02

20

TOTA

L2

100

210

00

02

20

8. F

orei

gn W

orke

rsH

R O

vers

ight

– A

pril

2010

to

Mar

ch 2

011

95

TAB

LE 9

.1 -

Sick

leav

e fo

r Jan

201

0 to

Dec

201

0Sa

lary

ban

dTo

tal

days

% D

ays

with

m

edic

al

cert

ifica

tion

Num

ber o

f em

ploy

ees

usin

g si

ck

leav

e

% o

f tot

al

empl

oyee

s us

ing

sick

le

ave

Aver

age

days

per

em

ploy

ee

Estim

ated

co

st

(R’0

00)

Tota

l num

ber

of e

mpl

oyee

s us

ing

sick

le

ave

Tota

l num

ber

of d

ays

with

m

edic

al

cert

ifica

tion

Low

er s

kille

d (le

vels

1-2

) 47

87,2

71,

97

1036

841

Ski

lled

(leve

ls 3

-5)

164

83,5

277,

36

4736

813

7H

ighl

y sk

illed

pro

duct

ion

(leve

ls 6

-8)

1194

84,8

171

46,5

762

436

81

013,

0

Hig

hly

skill

ed s

uper

visi

on

(leve

ls 9

-12)

89

977

,312

433

,77

1 03

936

869

5

Sen

ior m

anag

emen

t (le

vels

13

-16)

23

985

,435

9,5

763

436

820

4

Con

tract

(lev

els

6-8)

9

100

10,

39

436

89

Con

tract

(lev

els

9-12

) 1

01

0,3

12

368

0C

ontra

ct (l

evel

s 13

-16)

10

802

0,5

531

368

8TO

TAL

2563

82,2

368

100

72

391

368

2 10

7

TAB

LE 9

.2 -

Dis

abili

ty le

ave

(tem

pora

ry a

nd p

erm

anen

t) fo

r Jan

201

0 to

Dec

201

0Sa

lary

ban

dTo

tal

days

% D

ays

with

m

edic

al

cert

ifica

tion

Num

ber o

f em

ploy

ees

usin

g di

sabi

lity

leav

e

% o

f tot

al

empl

oyee

s us

ing

disa

bilit

y le

ave

Aver

age

days

per

em

ploy

ee

Estim

ated

co

st

(R’0

00)

Tota

l num

ber

of d

ays

with

m

edic

al

cert

ifica

tion

Tota

l num

ber

of e

mpl

oyee

s us

ing

disa

bilit

y le

ave

Sen

ior m

anag

emen

t (le

vels

13

-16)

3

100

110

03

83

1

TOTA

L3

100

110

03

83

1

9. L

eave

HR

Ove

rsig

ht –

Apr

il 20

10 t

o M

arch

201

1

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


96

TAB

LE 9

.3 -

Ann

ual l

eave

for J

an 2

010

to D

ec 2

010

Sala

ry b

and

Tota

l day

s ta

ken

Aver

age

days

pe

r em

ploy

eeN

umbe

r of e

mpl

oyee

s w

ho to

ok le

ave

Low

er s

kille

d (le

vels

1-2

) 20

823

9S

kille

d (le

vels

3-5

) 75

323

33H

ighl

y sk

illed

pro

duct

ion

(leve

ls 6

-8)

4751

1924

6H

ighl

y sk

illed

sup

ervi

sion

(lev

els

9-12

) 35

5622

164

Sen

ior m

anag

emen

t (le

vels

13-

16)

1045

,32

2150

Con

tract

(lev

els

6-8)

31

103

Con

tract

(lev

els

9-12

) 46

232

Con

tract

(lev

els

13-1

6)

6321

3TO

TAL

1045

3,32

2051

0

TAB

LE 9

.4 -

Cap

ped

leav

e fo

r Jan

201

0 to

Dec

201

0

Tota

l day

s of

ca

pped

leav

e ta

ken

Aver

age

num

ber o

f da

ys ta

ken

per e

mpl

oyee

Aver

age

capp

ed

leav

e pe

r em

ploy

ee a

s at

31

Dec

embe

r 201

0

Num

ber o

f em

ploy

ees

who

took

ca

pped

leav

e

Tota

l num

ber o

f ca

pped

leav

e av

aila

ble

at 3

1 D

ecem

ber 2

010

Num

ber o

f em

ploy

ees

as a

t 31

Dec

embe

r 20

10Lo

wer

ski

lled

(leve

ls 1

-2)

99

131

383

Hig

hly

skill

ed p

rodu

ctio

n (le

vels

6-8

) 5

229

31

546

54H

ighl

y sk

illed

sup

ervi

sion

(lev

els

9-12

) 17

634

31

577

47S

enio

r man

agem

ent (

leve

ls 1

3-16

) 25

842

392

722

TOTA

L56

632

104

088

126

TAB

LE 9

.5 -

Leav

e pa

yout

sR

easo

nTo

tal a

mou

nt

(R’0

00)

Num

ber o

f em

ploy

ees

Aver

age

paym

ent

per e

mpl

oyee

(R)

Cap

ped

leav

e pa

yout

s on

term

inat

ion

of

serv

ice

for 2

010/

11

370

2614

231

Cur

rent

leav

e pa

yout

on

term

inat

ion

of

serv

ice

for 2

010/

11

330

2413

750

TOTA

L70

050

14 0

00

97

TAB

LE 1

0.2

- Det

ails

of h

ealth

pro

mot

ion

and

HIV

/AID

S pr

ogra

mm

es [t

ick

Yes/

No

and

prov

ide

requ

ired

info

rmat

ion]

Que

stio

nYe

sN

oD

etai

ls, i

f yes

1. H

as th

e de

partm

ent d

esig

nate

d a

mem

ber

of th

e S

MS

to im

plem

ent t

he p

rovi

sion

s co

ntai

ned

in P

art V

I E o

f Cha

pter

1 o

f the

Pub

lic S

ervi

ce R

egul

atio

ns, 2

001?

If s

o,

prov

ide

her/h

is n

ame

and

posi

tion.

Yes

M

s M

Tsh

okol

o

2. D

oes

the

depa

rtmen

t ha

ve a

ded

icat

ed u

nit

or h

ave

you

desi

gnat

ed s

peci

fic s

taff

mem

bers

to

prom

ote

the

heal

th a

nd w

ell-b

eing

of

your

em

ploy

ees?

If

so,

indi

cate

th

e nu

mbe

r of e

mpl

oyee

s w

ho a

re in

volv

ed in

this

task

and

the

annu

al b

udge

t tha

t is

avai

labl

e fo

r thi

s pu

rpos

e.

Yes

4

3. H

as t

he d

epar

tmen

t in

trodu

ced

an E

mpl

oyee

Ass

ista

nce

or H

ealth

Pro

mot

ion

Pro

gram

me

for

your

em

ploy

ees?

If

so,

indi

cate

the

key

ele

men

ts/s

ervi

ces

of t

he

prog

ram

me.

Yes

P

rovi

sion

to c

ouse

ling

serv

ices

, hea

lth

scre

eeni

ng, i

nfor

mat

ion

sess

ions

on

HIV

an

d A

IDS

and

oth

er c

hron

ic il

lnes

ses.

4. H

as th

e de

partm

ent e

stab

lishe

d (a

) com

mitt

ee(s

) as

cont

empl

ated

in P

art V

I E.5

(e) o

f C

hapt

er 1

of t

he P

ublic

Ser

vice

Reg

ulat

ions

, 200

1? If

so,

ple

ase

prov

ide

the

nam

es o

f th

e m

embe

rs o

f the

com

mitt

ee a

nd th

e st

akeh

olde

r(s)

that

they

repr

esen

t.

Yes

M

r K S

emak

ane,

Ms

M T

shok

olo,

Ms

D

Nth

ite, M

s T

Mos

ese,

Ms

L To

beja

ne a

nd

Ms

A Ve

rmeu

len.

5. H

as th

e de

partm

ent r

evie

wed

the

empl

oym

ent p

olic

ies

and

prac

tices

of y

our d

epar

tmen

t to

ens

ure

that

thes

e do

not

unf

airly

dis

crim

inat

e ag

ains

t em

ploy

ees

on th

e ba

sis

of

thei

r HIV

sta

tus?

If s

o, li

st th

e em

ploy

men

t pol

icie

s/pr

actic

es s

o re

view

ed.

Yes

E

H &

W P

olic

y an

d P

olic

y on

Em

ploy

ees

with

Dis

abili

ties.

6. H

as th

e de

partm

ent i

ntro

duce

d m

easu

res

to p

rote

ct H

IV-p

ositi

ve e

mpl

oyee

s or

thos

e pe

rcei

ved

to b

e H

IV-p

ositi

ve fr

om d

iscr

imin

atio

n? If

so,

list

the

key

elem

ents

of t

hese

m

easu

res.

Yes

N

on-d

iscr

imin

ator

y m

easu

res

are

cont

aine

d in

the

Dep

artm

enta

l Em

ploy

ee

Hea

lth a

nd W

elln

ess

Pol

icy.

7. D

oes

the

depa

rtmen

t enc

oura

ge it

s em

ploy

ees

to u

nder

go v

olun

tary

cou

nsel

ling

and

test

ing

(VTC

)? If

so,

list

the

resu

lts th

at y

ou h

ave

achi

eved

. Ye

s

Abo

ut 3

0% o

f the

wor

kfor

ce p

artic

ipat

ed

in V

CT.

8. H

as th

e de

partm

ent d

evel

oped

mea

sure

s/in

dica

tors

to m

onito

r & e

valu

ate

the

impa

ct

of y

our h

ealth

pro

mot

ion

prog

ram

me?

If s

o, li

st th

ese

mea

sure

s/in

dica

tors

.

No

The

Dep

artm

ent i

s in

a p

roce

ss o

f es

tabl

ishi

ng th

e m

easu

res.

TAB

LE 1

0.1

- Ste

ps ta

ken

to re

duce

the

risk

of o

ccup

atio

nal e

xpos

ure

Uni

ts/c

ateg

orie

s of

em

ploy

ees

iden

tified

to b

e at

hig

h ris

k of

con

trac

ting

HIV

& re

late

d di

seas

es (i

f any

)K

ey s

teps

take

n to

re

duce

the

risk

Non

eN

A

10. H

IVH

R O

vers

ight

– A

pril

2010

to

Mar

ch 2

011

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


98

TABLE 11.1 - Collective agreementsSubject matter DateNone

TABLE 11.2 - Misconduct and discipline hearings finalisedOutcomes of disciplinary hearings Number Percentage of

totalTotal

Suspended 3 60 3Final written warning and demotion in rank 2 40 2TOTAL 5 100 5

TABLE 11.3 - Types of misconduct addressed and disciplinary hearingsType of misconduct Number Percentage of

totalTotal

Negligence 3 60 3Insubordination 2 40 2TOTAL 5 100 5

TABLE 11.4 - Grievances lodgedNumber of grievances addressed Number Percentage of

totalTotal

TOTAL 2 100 2

TABLE 11.5 - Disputes lodgedNumber of disputes addressed Number % of totalUpheld 1 100Dismissed 0 0TOTAL 1 100

TABLE 11.6 - Strike actionsStrike Actions _Total number of person working days lost 12Total cost (R'000) of working days lost R5 682.39Amount (R'000) recovered as a result of no work no pay R5 682.39

TABLE 11.7 - Precautionary suspensionsPrecautionary Suspensions _Number of people suspended 0Number of people whose suspension exceeded 30 days 0Average number of days suspended 0Cost (R'000) of suspensions 0

11. Labour RelationsHR Oversight – April 2010 to March 2011

99

TAB

LE 1

2.1

- Tra

inin

g ne

eds

iden

tified

Occ

upat

iona

l cat

egor

ies

Gen

der

Empl

oym

ent

Lear

ners

hips

Skill

s pr

ogra

mm

es &

ot

her s

hort

cou

rses

Oth

er fo

rms

of tr

aini

ngTo

tal

Legi

slat

ors,

sen

ior o

ffici

als

and

man

ager

s Fe

mal

e 0

016

016

M

ale

00

170

17P

rofe

ssio

nals

Fe

mal

e 0

072

072

M

ale

00

00

0Te

chni

cian

s an

d as

soci

ate

prof

essi

onal

s Fe

mal

e 0

059

059

M

ale

00

103

010

3C

lerk

s Fe

mal

e 0

065

065

M

ale

00

330

33S

ervi

ce a

nd s

ales

wor

kers

Fe

mal

e 0

017

017

M

ale

00

50

5S

kille

d ag

ricul

ture

and

fish

ery

wor

kers

Fe

mal

e 0

07

07

M

ale

00

00

0C

raft

and

rela

ted

trade

s w

orke

rs

Fem

ale

00

00

0

Mal

e 0

00

00

Pla

nt a

nd m

achi

ne o

pera

tors

and

ass

embl

ers

Fem

ale

00

00

0

Mal

e 0

00

00

Ele

men

tary

occ

upat

ions

Fe

mal

e 0

03

03

M

ale

00

20

2G

ende

r sub

-tota

ls

Fem

ale

00

239

023

9

Mal

e 0

016

00

160

TOTA

L

00

399

039

9

12. S

kills

Dev

elop

men

tH

R O

vers

ight

– A

pril

2010

to

Mar

ch 2

011

Par

t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


100

TAB

LE 1

2.2

- Tra

inin

g pr

ovid

edO

ccup

atio

nal c

ateg

orie

sG

ende

rEm

ploy

men

tLe

arne

rshi

psSk

ills

prog

ram

mes

&

othe

r sho

rt c

ours

esO

ther

form

s of

trai

ning

Tota

l

Legi

slat

ors,

sen

ior o

ffici

als

and

man

ager

s Fe

mal

e 0

09

09

M

ale

00

150

15P

rofe

ssio

nals

Fe

mal

e 0

068

068

M

ale

00

540

54Te

chni

cian

s an

d as

soci

ate

prof

essi

onal

s Fe

mal

e 0

073

073

M

ale

00

490

49C

lerk

s Fe

mal

e 0

023

023

M

ale

00

130

13S

ervi

ce a

nd s

ales

wor

kers

Fe

mal

e 0

02

02

M

ale

00

20

2S

kille

d ag

ricul

ture

and

fish

ery

wor

kers

Fe

mal

e 0

00

00

M

ale

00

00

0C

raft

and

rela

ted

trade

s w

orke

rs

Fem

ale

00

00

0

Mal

e 0

00

00

Pla

nt a

nd m

achi

ne o

pera

tors

and

ass

embl

ers

Fem

ale

00

00

0

Mal

e 0

00

00

Ele

men

tary

occ

upat

ions

Fe

mal

e 0

00

00

M

ale

00

10

1G

ende

r sub

-tota

ls

Fem

ale

00

00

0

Mal

e 0

00

00

TOTA

L

00

309

030

9

101

TABLE 13.1 - Injury on dutyNature of injury on duty Number % of totalRequired basic medical attention only 4 100Temporary total disablement 0 0Permanent disablement 0 0Fatal 0 0TOTAL 4 100

13. InjuriesHR Oversight – April 2010 to March 2011

14. ConsultantsHR Oversight – April 2010 to March 2011

TABLE 14.1 - Report on consultant appointments using appropriated fundsProject title Total number

of consultants who worked

on the project

Duration: work days

Contract value in Rand

National Qualitative Research: To assess the communication environment, awareness and public perceptions and government’s long-term communication initiatives

1 1 Year R 945 706,61

GCIS Skills Audit 1 3 Months R 999 267,00Establishment of a panel of agencies 1 2 Years OpenSelling of advertising and distribution of the Public Sector Manager magazines

1 3 Years Open

Total number of projects Total individual

consultants

Total duration:

work days

Total contract value in Rand

4 4 R1,944,973.61

TABLE 14.2 - Analysis of consultant appointments using appropriated funds, i.t.o. HDIs Project title Percentage

ownership by HDI groups

Percentage management

by HDI groups

Number of Consultants from HDI groups that work on

the projectNational Qualitative Research: To assess the communication environment, awareness and public perceptions and government long-term communication initiatives

Nil n/p n/p

GCIS Skills Audit 50 n/p n/pEstablishment of a panel of agencies 100 n/p n/pSelling of advertising and distribution of the Public and Sector Managers magazines

100 >50 n/p

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t 3: H

uman

Res

ourc

e O

vers

ight

Man

agem

ent R

epor

t


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TABLE 14.3 - Report on consultant appointments using Donor fundsProject title Total number

of consultants that worked on

the project

Duration: work days

Donor and contract value in Rand

None Total number of projects Total

individual consultants

Total duration:

work days

Total contract value in Rand

None

TABLE 14.4 - Analysis of consultant appointments using Donor funds, i.t.o. HDIsProject title Percentage

ownership by HDI groups

Percentage management

by HDI groups

Number of consultants from HDI groups that work on

the projectNone

103

ANNUAL FINANCIAL STATEMENTS


104

ANNUAL FINANCIAL STATEMENTSFor the year ended 31 March 2011

Report of the Audit Committee 105

Report of the Accounting Officer 107

Report of the Auditor-General 120

Appropriation Statement 123 Notes to the Appropriation Statement 138 Statement of Financial Performance 140 Statement of Financial Position 141 Statement of Changes in Net Assets 142 Cash Flow Statement 143 Accounting policies 144 Notes to the annual financial statements 150 Disclosures notes to the annual financial statements 159 Annexures 168

105

Report of the Audit CommitteeWe are pleased to present our report for the financial year ended 31 March 2011.

Audit Committee members and attendanceThe Audit Committee consists of the members listed hereunder and meets at least four times per annum as per its approved terms of reference. During the year under review, four meetings were held.

Name of member Number of meetings attendedMs T Molefe (Chairperson) 2Mr K Semakane 4Ms P Williams 4Ms L Lloyd 3Ms M Mosweu 4Mr V Ndzimande 3

Audit Committee responsibilityThe Audit Committee reports that it has complied with its responsibilities arising from Section 38(1)(a) of the Public Finance Management Act, 1999 (Act 1 of 1999) (PFMA), and Treasury Regulation 3.1

The Audit Committee also reports that it has adopted appropriate formal terms of reference as its audit committee charter, has regulated its affairs in compliance with this charter and has discharged all its respon-sibilities as contained therein.

The effectiveness of internal control The system of internal controls applied by the department over financial risk and risk management is in the main effective, efficient and transparent.

In line with the PFMA, 1999 requirements, Internal Audit provides the Audit Committee and management with the assurance that the internal controls are appropriate and effective. This is achieved by means of the risk-management process, as well as the identification of corrective actions and suggested enhancements to the controls and processes. From the various reports of the internal auditors, the Audit Report on the Annual Financial Statements and Performance Information and the management report of the Auditor-General, the committee noted management progress to implement internal auditors’ recommendations as well as matters raised by the Auditor-General in his report. Accordingly, except for the matters raised in the Auditor-General’s report, we can report that the system of internal control for the period under review was efficient and effective.

The quality of in year management and monthly/quarterly reports submitted in terms of the PFMA, 1999 and the Division of Revenue Act.

The Audit Committee is satisfied with the content and quality of monthly and quarterly reports prepared and issued by the Accounting Officer of the department during the year under review.

Evaluation of financial statements

The Audit Committee has:• reviewed and discussed the audited annual financial statements and performance information to be included

in the Annual Report with the Auditor-General and the Accounting Officer

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• reviewed and discussed the Auditor-General’s management report and management’s response thereto, including the Audit Report

• reviewed the department’s compliance with legal and regulatory provisions • noted that there were no significant adjustments resulting from the audit.

The Audit Committee noted the issues raised by the Auditor-General in his audit report and management’s resolve to address them, concurs and accepts the Auditor-General’s conclusions on the annual financial statements and performance information, and is of the opinion that the audited annual financial statements and performance information be accepted and read together with the report of the Auditor-General.

Internal Audit

The Audit Committee is satisfied that the internal audit function is operating effectively and that it has addressed the risks pertinent to the department in its audit.

Auditor-General

The Audit Committee has met with the Auditor-General to ensure that there are not unresolved issues.

Tsholofelo MolefeChairperson of the Audit Committee

31 July 2011

107

Report by the Accounting Officer to the Executive Authority and Parliament of the Republic of South Africa

1. General review of the state of financial affairs

The Government Communication and Information System’s (GCIS) core mandate is to meet the communication and information needs of government, and the public’s need to be informed about the activities of government. This mandate requires the department to consistently ensure that the public has access to information on programmes, policies and opportunities created by government so that the widest number of people are adequately informed about how they can improve their lives and what government services are available to them. The department markets South Africa abroad and domestically through the International Marketing Council (IMC). Through the Media Development and Diversity Agency (MDDA), which develops community and small media, the department also ensures that historically disadvantaged communities gain access to the media.

Outcomes and outputs

The department contributes to ensuring that an efficient, effective and development-oriented public service and an empowered, fair and inclusive citizenship is attained. This outcome will be achieved by the following outputs: • providing quality service delivery and access • improving human resource management and development • improving business processes, systems, decision rights and accountability management • contributing to anti-corruption initiatives in the public sector.

One of the GCIS’ strategic priorities is to operate an efficient, effective and compliant government communication organisation. In achieving this priority, GCIS will on a biannual basis conduct a customer survey to monitor customer satisfaction. Furthermore, it will strive to have personnel who have the right skills and operate in a conducive work environment. It will ensure a full staff complement that has a minimum of 5% vacancy rate; a fully implemented performance management system; a well-managed financial management system that ensures effective monitoring of usage of financial resources against the deliverables as well as effective and responsive technology for government’s communication needs.

GCIS further strives to ensure direct communication with the public on the programmes of government. GCIS will conduct continuous independent research to track the response of the general public to the programmes of government and further receive inputs from the public on what they want to hear from government.

Key priorities over the medium term

The department’s priorities over the medium term are to ensure that the government-wide communication system disseminates information on programmes and services that will enable communities to participate in bettering their lives. This will ensure that government communication covers priority areas such as speeding up economic growth, improving the health profile of South Africans, intensifying the fight against crime and corruption, and more cooperation with international partners.

In the period 2011 to 2014, the department aims to provide better strategic support to the government communi-cation system, including ensuring effective communication across national, provincial and local government.

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Government-wide communication system

As a response to the review of the government-wide communication system carried out in 2009/10, the department implemented several recommendations that emerged from the review. One of these was the relocation of the Communication Resource Centre to the department in April 2009. In 2010/11, the department reviewed its organisational structure, and the changes were approved by the Minister of Public Service and Administration. This means that in 2011 – 2014, the department will streamline its activities from eight to three main programmes, to ensure that similar functions are grouped together. In addition, the programmes will be headed by deputy chief executive officers to ensure strategic leadership and better control of resources and activities.

In 2009, GCIS developed the five-year national communication strategy for 2009 to 2014. The strategy was developed to drive communication priorities that are linked to government’s electoral mandate. To ensure that the strategy remains relevant, it is updated annually and highlights communication priorities that may arise in the course of the year. The strategy has been presented to the senior managements of 27 national departments and to all provinces.

The 2010 FIFA World CupTM project unit

GCIS’ 2010 FIFA World CupTM Unit was established in April 2007 to spearhead the Government’s marketing and communication initiatives for the 2010 FIFA World CupTM. Key activities included the production of booklets and fact sheets on the 2009 FIFA Confederations Cup and 2010 FIFA World CupTM, international research on perceptions about South Africa and Africa, technical maintenance and development of the Government’s website for the event, the development of a 2010 mobisite for fans and visitors, engagements with communi-cation counterparts in the Southern African Development Community, and the provision of support to the 2010 FIFA World CupTM Organising Committee and FIFA communicators.

In the first quarter of 2010/11, an operations room for the 2010 World Cup, which gave the department the opportunity to coordinate government communication for the event from a central point, was set up. The participation of government communicators from key departments enabled the department to get more clarity and to respond rapidly to issues in the communication environment. The department also provided content development services to departments for speeches and statements during the event. The World Cup has had a significant impact on the country’s international profile and South Africa is now more appealing to the interna-tional community for tourism, business and investment.

Thusong Service Centres

The Thusong Service Centres are the main vehicles used to provide government services in predominantly rural communities and underserviced townships. It was indicated previously that the centres might shift to the Department of Cooperative Governance and Traditional Affairs from April 2010, after a review done by National Treasury’s Technical Assistance Unit and the Department of Public Service and Administration, which supported the shift. However, Cabinet did not endorse the proposal and the centres have remained in GCIS. In 2010, another review was done to get a sense of the challenges facing the centres and it was recommended that the focus be on mobile and satellite technology rather than concrete structures. Acting on this long-term vision will result in greater access to services for people living near the centres. There will therefore be a shift from the number of physical centres built to ensuring universal access to information and services by poor people in marginalised areas.

109

Broadening access to information

In April 2008, the department established a translation unit. Since then, the provision of information products for major government campaigns in all official languages has become a key focus area. This is in line with the objective of the Draft National Language Policy Bill, which stipulates that communities be empowered with easily accessible information in all official languages. These include one million copies of the Programme of Action publication, two million copies of a comic publication targeted at Living Standards Measures persons, a series of six radio dramas broadcast on 12 South African radio stations, mobilisation leaflets and posters for provincial offices in all languages. Products that are disseminated through provincial offices in all languages include print media, print media adapted to comic form for lower-income groups, leaflets, posters, radio dramas and public service announcements on public and community radio stations.

Enhancing departments’ communication

The department has undertaken to provide communication training to ministers. The initial phase was well received, with ministers already adopting some of the techniques towards improved communication. The department is continuing with this initiative by ensuring that all entrusted in communicating the messages of government go on courses to get properly qualified.

Building partnerships

Over the medium term, the department will continue to build communication partnerships with communicators in government departments, other countries, media houses and in community forums that have expertise in improving government communication. These partnerships are intended to improve the quality of government information.

Financial affairs

GCIS was allocated R546 184 000 for the 2010/11 financial year. An additional R4 million was allocated during the Adjusted Estimates of National Expenditure, resulting in a total of R550 184 000 in voted funds. The breakdown of the additional funds is as follows:

• R3,9 million was allocated to cover costs related to a higher than budgeted wage increase made by the Minister of Public Service and Administration.

• R100 000 cash sponsorship by a private service-provider to fund the annual Government Communicators’ Award Ceremony. Although National Treasury approved the sponsorship, the funds were not deposited into GCIS bank account as the event was cancelled.

From the allocated budget of R550,184 million, R522,329 million (95%) was spent, resulting in an underspending of R27,855 million (5%). The breakdown of this underspending is as follows:

• R16,5 million that was allocated for the new GCIS Head Office Building as part of the Re Kgabisa Tshwane Project. This project was cancelled by the Department of Public Works. After consultation with National Treasury, GCIS entered into a new agreement with a service-provider in respect of the construction of a new Head Office Building. The expected completion of the building is planned for April 2012. Bearing in mind that the funds will be spent in the 2011/12 financial year regarding the purchasing of furniture,

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additional security equipment, cabling, relocating costs, etc. a meeting was held with National Treasury to roll over the funds to the 2011/12 financial year.

• Earmarked funds of R6,039 million in respect of the 2010 FIFA World CupTM, mainly due to some activities that did not realise by year-end such as the expansion of the international research to other countries; a final technical report that needs final approval and which will have financial implications as well as the production of a coffee-table book and DVD.

• R100 000 in respect of a cash sponsorship for the annual Government Communicators’ Award Ceremony. National Treasury allocated the amount on the total budget of GCIS but due to the cancellation of the event. The funds were not deposited in the bank account of GCIS.

• R3,52 million in respect of compensation of employees. The saving occurred mainly as a result of a decrease in personnel cost.

• R1,696 million, broken down as follows:o R608 000 in respect of communication activities around the State of the Nation Address (SoNA)o R552 000 in respect of the printing and distribution cost of the Vuk’uzenzele magazineo R396 000 in respect of the Energy-Efficiency Campaign (EEC)o R140 000 in respect of fix running costs such as transport, telephones, training, etc.

GCIS continues to adhere to sound financial management as stipulated in the Public Finance Management Act (PFMA), 1999 (Act 1 of 1999), and National Treasury Regulations. To ensure that GCIS is in line with the changed financial environment, the departmental financial policies are printed every second year. However, these policies are amended yearly to ensure that they still comply with the PFMA, 1999, Treasury Regulations and are in line with the organisational changes and requirements. An addendum is then made and distributed to all staff once approved by the MANCO, instead of reprinting the entire policy – by doing so saving government funds. In between, the financial circulars are issued as guided by National Treasury and the Department of Public Service and Administration (DPSA).

2. Virement and additional allocation during Adjustment Estimate

The following virement and additional budget allocation was approved through the Adjustments Estimates process:

Main division Original budget (R’000)

Virement (R’000)

Roll-overs (R’000)

Other adjustments

(R’000)

Adjusted ENE

(R’000)1 Administration 135 697 - - 2 200 137 8972 Policy and Research 19 317 616 - 130 20 063 3 G&ML 30 539 (616) - 100 30 0234 PC&PS 59 481 - - 1 160 60 6415 CSA 73 322 - - 260 73 5826 IMC and MDDA 187 378 - - - 187 3787 Government Publication (Vuk’uzenzele) 34 334 (58) - 50 34 3268 CRC 6 116 58 - 100 6 274TOTAL 546 184 - - 4 000 550 184

111

The above is represented by the following:• a net increase of R3,692 million in the Compensation of Employees of which:

o R3,9 million was for salary increases following the Public Service Coordinating Bargaining Council resolution

o R208 000 was shifted from Compensation of Employees to Transfers and Subsidies (Households) due to leave gratification.

• Goods and Services had a net decrease of R277 000 that consisted of:o R100 000 of self-financing expenditure that was received from Altech Autopage in respect of the

Government Communicators’ Awards. Although the cash sponsorship was approved by National Treasury, it was not deposited into the bank account of GCIS due to the cancellation of the event.

o R377 000 was shifted from Goods and Services to payments for capital assets to fund the purchase of capital equipment.

• transfers and subsidies increased by R208 000 that was shifted from Compensation of Employees to fund payments in respect of leave gratification

• the capital budget increased by R377 000 from Goods and Services to fund the purchase of capital equipment.

The following virement was approved by the Accounting Officer and National Treasury after the Adjusted Estimates of National Expenditure:

The above virement is represented by the net effect of the following:• A decrease of R167 000 in Goods and Services, which are shifted to machinery and equipment to fund the

purchase of capital assets.• An increase of R167 000 in payments for Capital Assets from Goods and Services to fund the purchase of

capital assets.• Most virements are applied between programmes where underspending is utilised to fund shortfalls in

other programmes. This is mainly represented by an increase of R3,134 million in Provincial Coordination and Programme Support due to an increase in marketing material as well as an increase in fixed running cost expenditure such as travelling. This were mainly funded by Government and Media Liaison by shifting R2,402 million to fund Provincial Coordination and Programme Support.

Main division Adjusted ENE (R’000)

Virement (R’000)

Final appropriation

(R’000)1 Administration 137 897 789 138 6862 Policy and Research 20 063 (615) 19 4483 G&ML 30 023 (2 402) 27 6214 PC&PS 60 641 3 134 63 7755 CSA 73 582 95 73 6776 IMC and MDDA 187 378 - 187 3787 Government Publication (Vuk’uzenzele) 34 326 (620) 33 7068 CRC 6 274 (381) 5 893TOTAL 550 184 - 550 184

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3. Services rendered by the department

3.1 Tariff policy GCIS produces various information products, including posters, banners, photos and videos on behalf of other departments. Some of these photos and videos are sold to the public and other departments. The department also provides graphic-design services to government departments and for GCIS-initiated projects. Tariffs are developed after determining the direct costs linked to the production of information products. Tariffs make no provision for a profit margin. A total amount of R61 673 was generated during the 2010/11 financial year from selling photos, videos and CDs.

The income generated from selling media space in the Government Magazine (Vuk’uzenzele) to private companies and other government departments amounted to R725 000. Amounts owing from advertising sold in previous years’ editions and recovered in 2010/11 amounted to R200 000. Outstanding funds relating to 2010/11, which will be recovered in 20011/12, amount to R200 000. Advertising space tariffs vary between R40 000 and R100 000 for a full-page advertisement, while an agency commission of 16,5% is offered as a discount.

The income generated through sales is deposited directly into the National Revenue Fund (NRF) monthly.

3.2 Inventories

Inventories kept at our main store consist of limited stock of stationery, government forms and cartridges for printers. The total inventories on hand at year-end will be included in the Annexure on Inventory.

4. Capacity constraints

Over the past few years, GCIS has been inundated from national and provincial departments with a number of requests to assist with communication campaigns. These requests have exerted enormous pressure on GCIS’ current capacity, in terms of personnel with the necessary skills. GCIS continuous in assisting other departments with their campaigns.

GCIS has also finalised a review of the communication strategy which led to a change in the organisational structure. The new structure improves the way in how GCIS executes the National Communication Strategy and ensure more effective communication and an increased target audience. Formal approval was obtained from the Department of Public Service and Administration as well as National Treasury. As a result, the budget structure is also changed from the 2011/12 financial year and realigned to the organistional structure.

5. Public entities

There are two public entities under the control of GCIS, namely the International Marketing Council (IMC) and the Media Development and Diversity Agency (MDDA).

5.1 International Marketing CouncilThe IMC’s main objective is the marketing of South Africa through the Brand South Africa Campaign.

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To achieve its objective, the IMC:• Through Brand South Africa, positions the country in terms of its investment- and credit-worthiness, exports,

tourism and international relations objectives.• Establishes an integrated approach within government and the private sector towards the international

marketing of South Africa.• Builds national support for the brand within South Africa itself. To achieve this, the IMC enlists the cooperation

of government departments, public entities, the private sector and non-governmental organisations.• Undertakes activities relating to the 2010 FIFA World CupTM.

The mandate of the IMC is to:• assist with, contribute to and independently draft regular communication content by weekly participation in

and contribution to GCIS Content Hub discussions and content development• build South Africa’s nation-brand reputation to increase the country’s global competitiveness• develop and articulate the value proposition and positioning that will drive the long-term reputation of Brand

South Africa• build pride and patriotism among South Africans with the aim of uniting the nation by encouraging all South

Africans to “live” the nation brand, and in so doing define “South Africanness”.

The IMC was established in 2002 to develop and implement a proactive and coordinated international marketing and communication strategy for South Africa to contribute to job creation and poverty reduction, and to attract inward investment, trade and tourism.

In 2008, a strategic review of the IMC was initiated by the Minister in The Presidency, which led to a change in the organisation’s mandate, business model, strategy, performance indicators and its board of trustees. The council’s revised mandate now calls for the building of South Africa’s national brand to improve the country’s global competitiveness by developing and articulating a value proposition and positioning that will build the long-term reputation of the country. This is to be done through its Brand South Africa Campaign. The council also aims to ensure alignment and coordination with its stakeholders in promoting the country and contributing to social cohesion through domestic initiatives aimed at building pride and patriotism.

With the 2010 FIFA World CupTM having presented a unique media opportunity for South Africa to position and market itself internationally, the council’s strategic focus after the event has been on leveraging off it to improve South Africa’s profile and reputation as a viable destination for trade, investment and tourism.

The strategic focus over the medium term will be to mobilise South Africans to support and rally around South Africa as a country to market to both potential investors and visitors. The council will focus on leveraging off the successful hosting of the World Cup to further entrench South Africa’s position as an emerging market that is open to business, trade, inward investment and tourism. This will be achieved largely through the development and launch of the new Brand South Africa positioning, continued stakeholder alignment though training and engagement, as well as international reputation and perception management and domestic nation-building initiatives. The council will also implement a new structure aligned to its revised mandate and continue to prioritise the African continent as well as emerging markets such as Brazil, Russia, India and China. The council will also actively seek partnership opportunities with private-sector and other stakeholders to increase the budget for implementing its programmes.

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Details of the main activities and objectives of the IMC is as follows:• Brand Strategy Development and Management is a programme/objective that aims to achieve coordinated

nation-branding efforts to maximise brand equity, develop frameworks for Brand South Africa’s positioning and messaging, drive alignment of all stakeholders with regard to nation branding and infuse nation-branding messaging across all key stakeholders. To achieve this, it developed the Brand Identity and Language Manual, conducted training and engagement sessions, distributed brand toolkits, maintained the Brand South Africa portal and hosted the Brand Summit, Brand SA awards and the Living the Brand and Active Citizens Initiatives. In 2010/11, the unit developed the new positioning, maintained the Corporate Identity, conducted extensive research on image library, monitored and refined the Brand South Africa Portal and conducted training sessions with stakeholders.

• Reputation Management manages the reputation of Brand South Africa to build positive awareness and project the country as an attractive investment, trade and tourism destination. This involves managing perceptions of Brand South Africa through strategic communication and issues management. To achieve this, the unit will conduct structured engagements such as facilitating media awareness tours, holding quarterly media breakfasts with senior editors of key publications and biannual engagements with foreign correspondents, and running regular opinion pieces on key issues. In 2010/11, the unit managed successful media roundtables in Mumbai and New Delhi as part of the India State Visit and successfully facilitated one-to-one engagements between the council’s Chief Executive Officer with senior editors, including those from Primedia, Avusa Media, the Pretoria Press Club and Sunday Times. The unit also conducted interviews with key government leaders for the New York Times and Wall Street Journal, facilitated a survey on South Africa to coincide with the India State Visit and facilitated a Reuters interview with the President about the 2010 FIFA World CupTM.

• Brand Knowledge and Performance (Research) develops and maintains an integrated research and knowledge management strategy across global and domestic platforms to inform planning, programmes and content development. It also researches and track Brand South Africa’s key performance indicators. In 2010/11, the unit conducted a pre-21010 FIFA World CupTM international tracker and an ad-hoc quantitative research project among international visitors. The unit also started a qualitative study to understand the impact of the World Cup on how people feel about being South African.

• Stakeholder and Partner Alignment management ensures consistency and alignment in how South Africa is projected locally and internationally. The aim is to ensure coherence and consistency in the delivery of content and messages and identifying and activating stakeholder platforms through which the council can reach its audiences and achieve its outcomes. This is achieved by the holding of the annual Brand Summit with marketers and communicators to understand brand positioning, direction and the management of joint projects. In 2010/11, the unit developed and improved the stakeholder management framework and plan and made successful presentations on the new brand to key stakeholders.

• Mass Media Advertising increases awareness of branding activities and mobilises South Africans and the global audience as ambassadors for the South African Brand by reaching out to them through various media platforms. This involves selecting the relevant media platforms to reach the target market and exploring and exploiting opportunities for partnership and alignment on key nation-branding initiatives. The unit’s achievements to date include appearing first in Goggle search results in March 2009, developing the Brand South Africa blog, establishing a presence for Southafrica.info on Facebook and producing South African promotional and informative videos.

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5.2 Media Development and Diversity Agency (MDDA)

The MDDA was set up in terms of the Media Development and Diversity Agency Act, 2002 (Act 14 of 2002), to enable historically disadvantaged communities and individuals to gain access to the media. The mandate of the agency is to:• create an enabling environment for media development and diversity that reflects the needs and aspirations

of all South Africans • redress the exclusion and marginalisation of disadvantaged communities and people from access to the

media and the media industry • promote media development and diversity by providing support primarily to community and small commercial

media projects.

The overall objective of the agency is to ensure that all citizens can access information in a language of their choice and to transform media access, ownership and control patterns in South Africa.

Over the medium term, the agency will continue to strengthen the sector by providing and leveraging off resources, knowledge and skills. The agency’s strategic focus will be: • promoting advocacy for media development and diversity • developing partnerships • managing stakeholders • providing grant and seed funding for community and small commercial media • providing capacity-building interventions for beneficiary organisations and communities, including mentorship

and monitoring and evaluation• strengthening and consolidating beneficiary projects to levels of sustainability • conducting research and knowledge management • promoting media literacy and a culture of reading • communicating and encouraging public awareness about the sector• promoting quality programming and production in community broadcasting • raising funds and mobilising resources.

Details of main activities are as follows:• Grant Funding promotes and strengthens the small commercial and community media sector by preparing

calls for applications, conducting project assessment and submitting project assessment reports, selecting projects for board approval, and entering into grant agreements, disbursing grants and preparing reports on grant-funding activity.

• Advocacy for Media Development and Diversity contributes to improving the operating environment of community and small commercial media sectors by developing a strategy to increase revenue for these sectors, and engaging and mobilising support. In 2010/11, the unit successfully lobbied the Industrial Development Corporation and National Empowerment Fund for the support of the low-interest loan scheme for small commercial media, and conducted training and workshops.

• Fundraising and Resource Mobilisation strengthens, grows and protects the agency’s capital, funding and resource base by increasing the level of transfers from agency’s funders, increasing and maintaining funding revenue streams, and implementing the agency’s fund development strategy and plan. In 2010/11, the unit revised the international fund-raising strategy and plan.

• Communication and Public Awareness enhances and positions the agency as a leader in media development and diversity by targeting mainstream media, publishing the outcomes of the perception survey, maximising awareness of the agency’s brand, and strengthening the agency’s presence at provincial level. In 2010/11,

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the unit increased funding for the implementation of the communication strategy and developed a public sector strategy.

• Stakeholder Management strengthens relations with the agency’s contractual and non-contractual stakeholders by developing partnerships with academic institutions and the South African Broadcasting Corporation, and developing and setting up summits/forums with advertising companies to promote small commercial media. In 2010/11, the unit ran a joint initiative in media development and diversity, and held the community media awards.

5.3 Public entity funding

Both the IMC and MDDA received transfer payments from GCIS in the 2010/11 financial year. A once-off payment of R17,265 million was made to the MDDA in April 2010, while four quarterly transfer payments totalling R170,113 million were made to the IMC, resulting in total transfers made to these two public entities of R187,378 million. GCIS holds quarterly meetings with the MDDA and IMC to obtain reports on the full transfers given to them.

6. Organisations to whom transfer payments have been made

Apart from the transfer payments made to the IMC and MDDA, an amount of R208 000 was paid in respect of officials who retired or passed away.

7. Corporate governance arrangements

GCIS is committed to the principles of good corporate governance and to ensure compliance with all relevant laws and regulations.

Once again, the GCIS received an unqualified audit opinion from the Auditor-General (A-G) for the year under review as reported on page 120 of this Annual Report. There are other matters raised in the A-G’s report of compliance nature which have been or will be addressed in the next financial year. Except for the matter relating to Section 30 of the Public Service Act, all other matters were identified by our internal control systems and appropriately disclosed in the financial statements.

We also like to draw your attention to contractual matters involving third parties, with an estimated value of R20 million which is disclosed in Note 17 of the financial statements – the outcome of which is unknown. As the matter involves contractual disputes, we are unable to furnish details in this report until proper investigation is undertaken and the matter brought to a logical conclusion.

During the year under review, the Management Committee (Manco) approved the revised GCIS Control Policy Statement, Risk Management Policy and Strategy, Fraud Prevention Plan and Strategy as well as the top 10 risks. The risk mitigation measures were regularly monitored to ensure that the level of the top 10 risks identified is mitigated.

The Internal Audit Committee, chaired by the CEO, held its two-monthly meetings to discuss the Internal Audit reports and A-G management, audit and progress reports prior to the quarterly Audit and Risk Committee meetings. The Audit and Risk Committee, as part of its oversight responsibilities, also monitored the quality of the in-year management reporting (quarterly financial and operating information) as well as the risk reports. Both the Internal Audit Committee and the Audit and Risk Committee operate in accordance with the approved terms of reference.

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The Occupational Health and Safety Committee has eight members. In addition, safety representatives were appointed within GCIS to assist in emergency situations. Capacity-building for this team was successfully done. The safety representatives are, among other things, trained up to First Aid Level-II.

Equipment is serviced monthly and quarterly to ensure a safe and healthy environment.

The Budget Committee, chaired by the CEO and comprising three Deputy CEOs as well as the Chief Financial Officer, meets monthly to review the expenditure reports, which are subsequently presented to Manco. Manco meets weekly to discuss the communication environment and review the department’s work. Exco, the highest management committee in GCIS, consisting of the CEO and three Deputy CEOs, meets weekly to discuss top management issues. Once a month, the Deputy Minister in The Presidency, who provides strategic leadership and guidance to the work of GCIS, is briefed on the work of the department as well as the expenditure trends. The other management forum, the Director’s Forum, consisting of directors meets quarterly to discuss the department’s organisational matters. The forum is also used to provide presentations and in-house training on various topics and aspects for senior managers.

The Corporate Services Programme undertakes corporate social activities, while the departmental procurement policy and delegations ensure that supply chain management procedures are complied with fully.

8. Discontinued activities/activities to be discontinued

Due to the downscaling of the economy during the 2009/10 financial year and the carry-through effect over the medium term, the budget allocation of GCIS was reduced by R23 million in respect of 2011/12. Despite this reduction in the total budget allocation, GCIS continued to render quality service delivery after reprioritisation was effected. In addition to the aforementioned, the total budget allocation for 2011/12 was further reduced by R20 million in respect of the discontinuation of a payment in respect of a communication programme to Consumer News and Business Channel Africa (CNBC).

Despite the reduction in budget allocations, GCIS will continue to achieve its mandate and render an effective communication service to all citizens.

9. New/proposed activities

New activities for the 2011/12 financial year for which funding was approved by National Treasury include:

• Video and photography support services to The PresidencyPreviously, GCIS has been providing video and photography support on a cost-recovery basis from The Presidency. The previous requests from The Presidency could be managed within GCIS’ baseline allocation.

Since the inauguration of the new Administration, the support for video and photographic services to The Presidency have been increased drastically, resulting in the section’s baseline allocation being unable to cover all the requests.

To cover accommodation, transportation and the consumables of equipment, National Treasury allocated R1,5 million in 2011/12; R1,6 million in 2012/13; and R1,7 million in 2013/14.

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• Media relationsIn reviewing GCIS’ media-related work it was noted that most of it has been more on national liaison, which is in line with government and stakeholder engagements. This has resulted in little attention being given to foreign media engagement and to a limited extent on domestic media. In reassigning the officials in this chief directorate, it was noted that this unit does not have officials who are dedicated to servicing the foreign media based in South Africa. Studies indicated that a high level of negative publicity abroad emanates from some of the foreign journalists based in South Africa – who unfortunately have been neglected by GCIS. It also provides support to the Rapid Response Unit. An additional R1 356 000 was allocated for 2011/12; R1 439 000 for 2012/13; and R1 517 000 for 2013/14.

• Development of communication cadre GCIS has been entrusted with the task of ensuring the professionalising of the communication cadre. Within the Human Resource Development unit, an additional capacity was created to coordinate and further monitor if training is taking place for government communicators. An additional R896 000 was allocated for 2011/12; R950 000 for 2012/13; and R1 003 000 for 2013/14.

• Communication curriculum for communication cadreGCIS leads the strategic communication of government, ensuring coherence of messages and open and extend channels of communication between government and the people towards a shared vision. The key strategic pillar to this objective is to professionalise the communication cadre. GCIS drives the training of the Executive on how to manage the media and developed the Government Communicator’s Handbook.

GCIS was requested by Cabinet to develop a government communication training programme and to work with the Public Administration Leadership and Management Academy in developing a curriculum which will be used in universities to train government communication cadre. GCIS oversees the workshops that are being conducted throughout the country and source material in developing the Curriculum. To cover the cost around this project for the next two financial years, GCIS was allocated R1,044 million for 2011/12 and R1,108 million in 2012/13.

• Inflation-related adjustment: Compensation of EmployeesTo absorb inflation-related adjustments as well as adjustments to the salary structures of certain occupational classes by the Department of Public Service and Administration, National Treasury allocated R5,3 million in 2011/12; R5,5 million in 2012/13; and R5,7 million in 2013/14 to cover additional salary costs.

10. Asset management

All assets are captured in the Asset Register. GCIS has always had an asset-management unit, which resides under Supply Chain Management and consists of three officials. Responsibility/cost-centre managers are appointed in writing as controllers of assets that fall within their chief directorates and directorates. Asset-management teams are appointed annually to do comprehensive asset verification within the department. The department has the following in place:• Asset Register• Asset-Management Strategy• a comprehensive asset-management policy that includes maintenance, disposal, etc.

All policies are reviewed every two years. With reference to compliance with the asset-management reform milestones, it can be confirmed that:

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• information in the department’s manual Asset Register about the condition of all furniture and equipment is updated

• information in the Logis system about the condition of all equipment was updated • the Logis system does not cater for information about the updating of the condition of furniture.

11. Events after the reporting date

No material events that had an influence on the financial statements and the financial position of GCIS occurred after the balance sheet date.

12. Information on predetermined objectives

Performance is measured through various processes. Senior managers are required to submit monthly reports electronically. The reports contain activities of the previous month and planned activities for the next month, together with progress reports. In addition, a quarterly performance report on the attainment of milestones was done where all the activities are consolidated into one document. A Strategic Planning and Programme Management Section was established and resides under the Project Management Office, which is responsible for monitoring and reporting on performance information. These reports are tabled at Manco on a quarterly basis and forwarded to National Treasury.

The Exco holds regular meetings with the Deputy Minister in The Presidency to report on expenditure trends as well as the overall performance of activities. Expenditure and performance evaluation reports are also submitted and discussed at the quarterly external Audit Committee meetings in addition to the Internal Audit Committee meetings.

13. Standing Committee on Public Accounts (Scopa) resolutions

There were no Scopa resolutions in the 2010/11 financial year.

14. Prior modifications to audit reports

The Auditor-General reported an audit finding against predetermined objectives (performance information) in the 2009/10 Report of the Auditor-General. The matter was addressed in the revised 2010/14 Strategic Plan.

Jimmy ManyiChief Executive OfficerJimmy Manyi

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REPORT OF THE AUDITOR-GENERAL TO PARLIAMENT ON VOTE NO. 8: GOVERNMENT COMMUNICATION AND INFORMATION SYSTEM

REPORT ON THE FINANCIAL STATEMENTS

Introduction

1. I have audited the accompanying financial statements of the Government Communication and Information System (GCIS), which comprise the Appropriation Statement, the Statement of Financial Position as at 31 March 2011, and the Statement of Financial Performance, Statement of Changes in Net Assets and Cash Flow Statement for the year then ended, and a summary of significant accounting policies and other explanatory information as set out on pages 123 to 176.

Accounting officer’s responsibility for the financial statements

2. The accounting officer is responsible for the preparation of these financial statements in accordance with the Departmental Financial Reporting Framework prescribed by National Treasury and the requirements of the Public Finance Management Act of South Africa, 1999 (Act 1 of 1999) (PFMA), and for such internal control as management determines necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

Auditor-General’s responsibility

3. As required by Section 188 of the Constitution of the Republic of South Africa, 1996 (Act No. 108 of 1996), Section 4 of the Public Audit Act of South Africa, 2004 (Act 25 of 2004) (PAA) and Section 40(2) of the PFMA, my responsibility is to express an opinion on these financial statements based on my audit.

4. I conducted my audit in accordance with International Standards on Auditing and General Notice 1111 of 2010 issued in Government Gazette 33872 of 15 December 2010. Those standards require that I comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement.

5. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements.

6. I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my audit opinion.

Opinion

7. In my opinion, the financial statements present fairly, in all material respects, the financial position of the GCIS as at 31 March 2011, and its financial performance and cash flows for the year then ended in

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accordance with the Departmental Financial Reporting Framework prescribed by the National Treasury and the requirements of the PFMA.

Emphasis of matter

8. I draw attention to the matter below. My opinion is not modified in respect of this matter:

Significant uncertainties

9. With reference to Note 17 to the financial statements, the department is currently in a process of reviewing claims from a third party, the ultimate outcome of which cannot currently be determined and no provision for any liability that may result has been made in the financial statements.

Additional matter

10. I draw attention to the matter below. My opinion is not modified in respect of this matter:

Financial Reporting Framework

11. The Financial Reporting Framework prescribed by the National Treasury and applied by the department is a compliance framework. Thus, my opinion would have reflected that the financial statements had been properly prepared instead of fairly presented as required by Section 20(2)(a) of the PAA, which requires me to express an opinion on the fair presentation of the financial statements of the department.

REPORT ON OTHER LEGAL AND REGULATORY REQUIREMENTS

12. In accordance with the PAA and in terms of General Notice 1111 of 2010, issued in Government Gazette 33872 of 15 December 2010, I include below my findings on the annual performance report as set out on pages 21 to 63 and material non-compliance with laws and regulations applicable to the department.

Predetermined objectives

13. There are no material findings on the annual performance report.

Compliance with laws and regulations

Procurement and contract management14. Certain goods and services with a transaction value of over R500 000 were not procured by means of

a competitive bidding process as per the requirements of Treasury Regulations 16A6.1 and 16A6.4 and National Treasury Practice Notes 6 and 8 of 2007-08 issued in terms of Section 76(4)(c) of the PFMA, which is disclosed as irregular expenditure in Note 23 to the financial statements.

15. Employees were identified who performed remunerative work outside their employment in the department without written permission from the relevant authority as per the requirements of Section 30 of the Public Service Act of South Africa, 1994.

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Expenditure management

16. Although the accounting officer did detect and disclose irregular and fruitless and wasteful expenditure, preventative controls as per the requirements of Section 38(1)(c)(ii) of the PFMA and Treasury Regulation 9.1.1 were not totally effective.

Revenue management

17. The annual tariff structure for revenue was not approved by the relevant treasury as required by Treasury Regulation 7.3.1.

INTERNAL CONTROL

18. In accordance with the PAA and in terms of General Notice 1111 of 2010, issued in Government Gazette 33872 of 15 December 2010, I considered internal control relevant to my audit, but not for the purpose of expressing an opinion on the effectiveness of internal control. The matters reported below are limited to the significant deficiencies that resulted in the findings on compliance with laws and regulations included in this report.

Leadership

19. The preventative monitoring controls in place at the Government Communication and Information System were breached in certain instances which indicates that the monitoring controls were not totally effective.

OTHER REPORTS

Investigations

20. With reference to note 17 to the financial statements, an investigation is being conducted on request of the entity. The investigation was initiated to establish whether the procurement and approval processes were followed prior to payments being made to a service-provider.

Pretoria

31 July 2011

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136

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Notes to the Appropriation Statementfor the year ended 31 March 2011

1. Detail of transfers and subsidies as per Appropriation Act (after Virement):Detail of these transactions can be viewed in Note 6 (Transfers and Subsidies) and Annexure 1A to the annual financial statements.

2. Detail of specifically and exclusively appropriated amounts voted (after Virement):Detail of these transactions can be viewed in Note 1 (Annual Appropriation) to the annual financial statements.

3. Detail of financial transactions in assets and liabilitiesDetail of these transactions per programme can be viewed in Note 5 (Financial Transactions in Assets and Liabilities) to the annual financial statements.

4. Explanations of material variances from amounts voted (after Virement):

4.1 Per programme Final appropriation

Actual expenditure

Variance R’000

Variance as a % of final

appropriationR’000 R’000 R’000 %

Administration 138,686 115,719 22,967 16.6%

The underspending of R23 million is mainly due to R16,5 million that was allocated towards the acquiring of a new Head Office Building. Due to the cancellation by the Department of Public Works, GCIS entered into a new agreement with a service-provider. National Treasury was requested to roll over the funds to the 2011/12 financial year as purchases towards the new building will realise in the next financial year. A further R6 million of earmarked funds that was allocated towards the 2010 FIFA World CupTM did not realise as anticipated in respect of an international research project. The balance of the underspending is linked to compensation of employees.

Policy and Research 19,448 19,381 67 0.3%

The underspending of R67 000 is mainly due to expenditure on compensation of employees that did not realise as anticipated.

Government and Media Liaison 27,621 24,897 2,724 9.9%

The underspending is mainly attributed to compensation of employees as a result of vacant posts and less payments of personnel expenditure. A saving of R100 000 was also realised due to the cancellation of the Government Communicators Awards function. Although a cash sponsorship was included in the Adjusted Estimates of National Expenditure (AENE), the funds were not deposited into the bank account of GCIS.

Provincial Coordination and Programme Support

63,775 63,488 287 0.5%

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The underspending is mainly attributed to compensation of employees as a result of vacant posts and less payment of personnel expenditure.

Communication Service Agency 73,677 72,553 1,124 1.5%

The underspending is mainly attributed to R1,1 million of the Energy-Efficiency Campaign and State of the Nation Address (SoNA) projects. The balance is attributed to fixed running costs and compensation of employees.

Government Publication 33,706 33,154 552 1.6%

The underspending of R552 000 is mainly attributed to the less-than-anticipated distribution cost of the Vuk’uzenzele magazine in March 2011.

Communication Resource Centre 5,893 5,759 134 2.3%

The underspending of R134 000 is mainly attributed to less-than-anticipated expenditure on fixed running costs.

4.2 Per economic classification Final appropriation

Actual expenditure

Variance Variance as a % of final

appropriationR’000 R’000 R’000 R’000

Current paymentsCompensation of employees 150,726 147,203 3,523 2.3%Goods and services 206,762 182,239 24,523 11.9%Financial transactions in assets and liabilities - - -

Transfers and subsidiesDepartmental agencies and accounts 187,378 187,378 - -Households 208 208 - -

Payments for capital assetsMachinery and equipment 5,110 5,109 1 -Software and other intangible assets - - - -

Payment for financial assets - 192 (192) (100.0%)

The underspending of R3,5 million on Compensation of Employees is mainly attributed to vacant posts and less spending on performance bonuses. The underspending of R24,5 million on Goods and Services is mainly attributed to R16,5 million that will be rolled over to the 2011/12 financial year in respect of purchases towards the acquiring of a new Head Office Building. The previous project was cancelled by the Department of Public Works after which GCIS entered into a new agreement with a service-provider. A further R6 million was realised in respect of earmarked funds of the 2010 FIFA World CupTM. The balance is mainly due to R100 000 in respect of the Government Communicators’ Awards ceremony that was cancelled; R1,1 million in respect of the Energy-Efficiency Campaign and the project in respect of the SoNA); R551 000 in respect of distribution costs of the Vuk’uzenzele magazine; as well as fixed running costs.

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Statement of Financial Performancefor the year ended 31 March 2011

2010/11 2009/10Note R’000 R’000

REVENUEAnnual appropriation 1 550,184 496,780Departmental revenue 2 1,558 2,869

TOTAL REVENUE 551,742 499,649

EXPENDITURECurrent expenditureCompensation of employees 3 147,203 138,745Goods and services 4 182,239 175,414Total current expenditure 329,442 314,159

Transfers and subsidies 187,586 178,347Transfers and subsidies 6 187,586 178,347

Expenditure for capital assetsTangible capital assets 7 5,109 2,729Software and other intangible assets 7 - 52Total expenditure for capital assets 5,109 2,781

Payment for financial assets 5 192 128

TOTAL EXPENDITURE 522,329 495,415

SURPLUS/(DEFICIT) FOR THE YEAR 29,413 4,234

Reconciliation of net surplus/(deficit) for the yearVoted funds 27,855 1,365Annual appropriation 27,855 1,365Departmental revenue 12 1,558 2,869

SURPLUS/(DEFICIT) FOR THE YEAR 29,413 4,234

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Statement of Financial Positionat 31 March 2011

2010/11 2009/10Note R’000 R’000

ASSETS

Current assets 93,345 37,576Cash and cash equivalents 8 87,936 36,867Prepayments and advances 9 378 60Receivables 10 5,031 649

TOTAL ASSETS 93,345 37,576

LIABILITIES

Current liabilities 92,289 34,506Voted funds to be surrendered to the Revenue Fund 11 27,855 1,365Departmental revenue to be surrendered to the Revenue Fund

12 23 80

Payables 13 64,411 33,061

Non-current liabilitiesPayables 961 2,886 TOTAL LIABILITIES 93,250 37,392

NET ASSETS 95 184

Represented by:Recoverable revenue 95 184

TOTAL 95 184

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2010/11 2009/10Note R’000 R’000

Recoverable revenueOpening balance 184 48Transfers: (89) 136Debts recovered (included in departmental receipts) (187) (12)Debts raised 98 148Closing balance 95 184

TOTAL 95 184

Statement of Changes in Net Assetsfor the year ended 31 March 2011

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2010/11 2009/10Note R’000 R’000

CASH FLOWS FROM OPERATING ACTIVITIESReceipts 551,742 499,649Annual appropriated funds received 1 550,184 496,780Departmental revenue received 2 1,558 2,869

Net (increase)/decrease in working capital 26,650 (16,989)Surrendered to Revenue Fund (2,980) (15,147)Current payments (329,442) (314,159)Payments for financial assets (192) (128)Transfers and subsidies paid (187,586) (178,347)Net cash flow available from operating activities 15 58,192 (25,121)

CASH FLOWS FROM INVESTING ACTIVITIESPayments for capital assets 7 (5,109) (2,781)Net cash flows from investing activities (5,109) (2,781)

CASH FLOWS FROM FINANCING ACTIVITIESIncrease/(decrease) in net assets (89) 136Increase/(decrease) in non-current payables (1,925) (2,784)Net cash flows from financing activities (2,014) (2,648)

Net increase/(decrease) in cash and cash equivalents 51,069 (30,550)Cash and cash equivalents at the beginning of the period 36,867 67,417

Cash and cash equivalents at the end of the period 16 87,936 36,867

Cash Flow Statementfor the year ended 31 March 2011

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Accounting policiesfor the year ended 31 March 2011

The financial statements have been prepared in accordance with the following policies, which have been applied consistently in all material aspects, unless otherwise indicated. However, where appropriate and meaningful, additional information has been disclosed to enhance the usefulness of the financial statements and to comply with the statutory requirements of the Public Finance Management Act, 1999 (Act 1 of 1999), (as amended by Act 29 of 1999), and the Treasury Regulations issued in terms of the Act and the Division of Revenue Act, 2010 (Act 1 of 2010).

1. Presentation of the financial statements

1.1 Basis of preparation

The financial statements have been prepared on a modified cash basis of accounting, except where stated otherwise. The modified cash basis constitutes the cash basis of accounting supplemented with additional disclosure items. Under the cash basis of accounting, transactions and other events are recognised when cash is received or paid.

1.2 Presentation currency

All amounts have been presented in the currency of the South African Rand (R), which is also the functional currency of the department.

1.3 Rounding

Unless otherwise stated, all financial figures have been rounded to the nearest one thousand Rand (R’000).

1.4 Comparative figures

Prior-period comparative information has been presented in the current year’s financial statements. Where necessary, figures included in the prior-period financial statements have been reclassified to ensure that the format in which the information is presented is consistent with the format of the current year’s financial statements.

1.5 Comparative figures — Appropriation Statement

A comparison between actual amounts and final appropriation per major classification of expenditure is included in the Appropriation Statement.

2. Revenue

2.1 Appropriated funds

Appropriated funds comprise departmental allocations. Appropriated funds are recognised in the financial records on the date the appropriation becomes effective. Adjustments made in terms of the adjustments budget process are recognised in the financial records on the date the adjustments become effective.

145

The total appropriated funds received during the year are presented in the Statement of Financial Performance.

Unexpended appropriated funds are surrendered to the National Revenue Fund. Any amounts owing to the National Revenue Fund at the end of the financial year are recognised as payable in the Statement of Financial Position.

Any amount due from the National Revenue Fund at the end of the financial year is recognised as a receivable in the Statement of Financial Position.

2.2 Departmental revenue

All departmental revenue is recognised in the Statement of Financial Performance when received and is subsequently paid into the National Revenue Fund, unless stated otherwise.

Any amount owing to the National Revenue Fund is recognised as a payable in the Statement of Financial Position.

No accrual is made for the amount receivable from the last receipt date to the end of the reporting period. These amounts are, however, disclosed in the disclosure note to the annual financial statements.

3. Expenditure

3.1 Compensation of employees

3.1.1 Salaries and wages

Salaries and wages are expensed in the Statement of Financial Performance when the final authorisation for payment is effected on the system (by no later than 31 March of each year).

Other employee benefits that give rise to a present legal or constructive obligation are disclosed in the disclosure notes to the financial statements at its face value and are not recognised in the Statement of Financial Performance or Position.

3.1.2 Social contributions

Employer contributions to post-employment benefit plans in respect of current employees are expensed in the Statement of Financial Performance when the final authorisation for payment is effected on the system (by no later than 31 March of each year).

No provision is made for retirement benefits in the financial statements of the department. Any potential liabilities are disclosed in the financial statements of the National Revenue Fund and not in the financial statements of the employer department.

Employer contributions made by the department for certain of its ex-employees (such as medical benefits) are classified as transfers to households in the Statement of Financial Performance.

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3.2 Goods and services

Payments made for goods and/or services are recognised as an expense in the Statement of Financial Performance when the final authorisation for payment is effected on the system (by no later than 31 March of each year).

The expense is classified as capital if the goods and/or services were acquired for a capital project or if the total purchase price exceeds the capitalisation threshold (currently R5 000). All other expenditures are classified as current.

Rental paid for the use of buildings or other fixed structures is classified as goods and services and not as rent on land.

3.3 Interest and rent on land

Interest and rental payments are recognised as an expense in the Statement of Financial Performance when the final authorisation for payment is effected on the system (by no later than 31 March of each year). This item excludes rental for the use of buildings or other fixed structures. If it is not possible to distinguish between payment for the use of land and the fixed structures on it, the whole amount should be recorded under goods and services.

3.4 Payments for financial assets

Debts are written off when identified as irrecoverable. Debts written-off are limited to the amount of savings and/or underspending of appropriated funds. The write-off occurs at year-end or when funds are available. No provision is made for irrecoverable amounts but an estimate is included in the disclosure notes to the financial statements amounts.

All other losses are recognised when authorisation has been granted for the recognition thereof.

3.5 Transfers and subsidies

Transfers and subsidies are recognised as an expense when the final authorisation for payment is effected on the system (by no later than 31 March of each year).

3.6 Unauthorised expenditure

When confirmed unauthorised expenditure is recognised as an asset in the Statement of Financial Position until such time as the expenditure is either approved by the relevant authority, recovered from the responsible person or written off as irrecoverable in the Statement of Financial Performance.

Unauthorised expenditure approved with funding is derecognised from the Statement of Financial Position when the unauthorised expenditure is approved and the related funds are received.

Where the amount is approved without funding, it is recognised as expenditure in the Statement of Financial Performance on the date of approval.

147

3.7 Fruitless and wasteful expenditure

Fruitless and wasteful expenditure is recognised as expenditure in the Statement of Financial Performance according to the nature of the payment and not as a separate line item on the face of the statement. If the expenditure is recoverable, it is treated as an asset until it is recovered from the responsible person or written off as irrecoverable in the Statement of Financial Performance.

3.8 Irregular expenditure

Irregular expenditure is recognised as expenditure in the Statement of Financial Performance. If the expenditure is not condoned by the relevant authority, it is treated as an asset until it is recovered or written off as irrecov-erable.

4. Assets

4.1 Cash and cash equivalents

Cash and cash equivalents are carried in the Statement of Financial Position at cost.

For the purposes of the Cash Flow Statement, cash and cash equivalents comprise cash on hand, deposits held, other short-term highly liquid investments and bank overdrafts.

4.2 Other financial assets

Other financial assets are carried in the Statement of Financial Position at cost.

4.3 Prepayments and advances

Amounts prepaid or advanced are recognised in the Statement of Financial Position when the payments are made and are derecognised as and when the goods or services are received or the funds utilised.

Prepayments and advances outstanding at the end of the year are carried in the Statement of Financial Position at cost.

4.4 Receivables

Receivables included in the Statement of Financial Position arise from cash payments made that are recoverable from another party (including departmental employees) and are derecognised upon recovery or written off.

Receivables outstanding at year-end are carried in the Statement of Financial Position at cost plus any accrued interest. Amounts that are potentials irrecoverable are included in the disclosure notes.

4.5 Inventory

Inventories that qualify for recognition must be initially reflected at cost. Where inventories are acquired at no cost, or for nominal consideration, their cost will be their fair value at the date of acquisition.

All inventory items at year-end are reflected using the weighted average cost or FIFO cost formula.

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4.6 Capital assets

4.6.1 Movable assets

Initial recognitionA capital asset is recorded in the Asset Register on receipt of the item at cost. Cost of an asset is defined as the total cost of acquisition. Where the cost cannot be determined accurately, the movable capital asset is stated at fair value. Where fair value cannot be determined, the capital asset is included in the Asset Register at R1.

All assets acquired prior to 1 April 2002 are included in the register at R1.

Subsequent recognitionSubsequent expenditure of a capital nature is recorded in the Statement of Financial Performance as “expenditure for capital assets” and is capitalised in the Asset Register of the department on completion of the project.

Repairs and maintenance are expensed as current “goods and services” in the Statement of Financial Performance.

5. Liabilities

5.1 Payables

Recognised payables mainly comprise amounts owing to other governmental entities. These payables are carried at cost in the Statement of Financial Position.

5.2 Contingent liabilities

Contingent liabilities are included in the disclosure notes to the financial statements when it is possible that economic benefits will flow from the department, or when an outflow of economic benefits or service potential is probable but cannot be measured reliably.

5.3 Commitments

Commitments are not recognised in the Statement of Financial Position as a liability or as expenditure in the Statement of Financial Performance but are included in the disclosure notes.

5.4 Accruals

Accruals are not recognised in the Statement of Financial Position as a liability or as expenditure in the Statement of Financial Performance but are included in the disclosure notes.

5.5 Employee benefits

Short-term employee benefits that give rise to a present legal or constructive obligation are disclosed in the disclosure notes to the financial statements. These amounts are not recognised in the Statement of Financial Performance or the Statement of Financial Position.

149

5.6 Lease commitments

Operating leaseOperating lease payments are recognised as an expense in the Statement of Financial Performance. The operating lease commitments are disclosed in the discloser notes to the financial statements.

5.7 Impairment and other provisions

Provisions are disclosed when there is a present legal or constructive obligation to forfeit economic benefits as a result of events in the past and it is probable that an outflow of resources embodying economic benefits will be required to settle the obligation and a reliable estimate of the obligation can be made.

6. Receivables for departmental revenue

Receivables for departmental revenue are disclosed in the disclosure notes to the annual financial statements.

7. Net assets

7.1 Recoverable revenue

Amounts are recognised as recoverable revenue when a payment made in a previous financial year becomes recoverable from a debtor in the current financial year. Amounts are either transferred to the National Revenue Fund when recovered or are transferred to the Statement of Financial Performance when written off.

8. Key management personnel

Compensation paid to key management personnel, including their family members where relevant, is included in the disclosure notes.

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1. Annual appropriation

2010/11Final

appropriationActual funds

receivedFunds not

requested/not received

Appropriation received 2009/10

R’000 R’000 R’000 R’000Administration 138,686 138,686 - 114,334Policy and Research 19,448 19,448 - 21,997Government and Media Liaison

27,621 27,621 - 30,744

Provincial Coordination and Programme Support

63,775 63,775 - 56,363

Communication Service Agency

73,677 73,677 - 59,626

International Marketing and Media Development

187,378 187,378 - 177,973

Government Publication 33,706 33,706 - 35,743Communication Resource Centre

5,893 5,893 - -

TOTAL 550,184 550,184 - 496,780

2. Departmental revenue

2010/11 2009/10Note R’000 R’000

Sales of goods and services other than capital assets 2.1 1,177 2,589Interest, dividends and rent on land 2.2 240 98Transactions in financial assets and liabilities 2.3 141 182Departmental revenue collected 1,558 2,869

2.1 Sales of goods and services other than capital assets2010/11 2009/10

Note R’000 R’000Sales of goods and services produced by the department 1,177 2,589Sales by market establishment 130 116Other sales 1,047 2,473

TOTAL 2 1,177 2,589

Notes to the annual financial statementsfor the year ended 31 March 2011

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2.2 Interest, dividends and rent on land 2010/11 2009/10

Note R’000 R’000Interest 240 98TOTAL 2 240 98

2.3 Transactions in financial assets and liabilities2010/11 2009/10

Note R’000 R’000Other receipts, including recoverable revenue 141 182TOTAL 2 141 182

3. Compensation of employees

3.1 Salaries and wages2010/11 2009/10

Note R’000 R’000Basic salary 98,333 89,537Performance award 2,183 7,058Service-based 4 17Compensative/circumstantial 2,320 1,339Periodic payments 1,006 1,637Other non-pensionable allowances 25,034 22,391TOTAL 128,880 121,979

3.2 Social contributions2010/11 2009/10

Note R’000 R’000Employer contributionsPension 12,505 11,780Medical 5,792 4,972Bargaining Council 26 14TOTAL 18,323 16,766

Total compensation of employees 147,203 138,745

Average number of employees 471 472

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4. Goods and services

2010/11 2009/10Note R’000 R’000

Administrative fees 148 94Advertising 38,543 31,944Assets less than R5 000 4.1 1,032 902Bursaries (employees) 417 463Catering 964 1,016Communication 13,043 13,162Computer services 4.2 17,395 15,766Consultants, contractors and agency/outsourced services 4.3 19,054 23,112Audit cost – external 4.4 1,489 1,234Inventory 4.5 5,021 4,937Operating leases 16,447 12,886Owned and leasehold property expenditure 4.6 2,113 1,906Travel and subsistence 4.7 18,283 18,888Venues and facilities 3,741 2,627Training and staff development 5,308 4,400Other operating expenditure 4.8 39,241 42,077TOTAL 182,239 175,414

4.1 Assets less than R5 0002010/11 2009/10

Note R’000 R’000Tangible assets 1,018 870Machinery and equipment 1,018 870

Intangible assets 14 32TOTAL 4 1,032 902

4.2 Computer services2010/11 2009/10

Note R’000 R’000Sita computer services 9,062 9,019External computer service-providers 8,333 6,747TOTAL 4 17,395 15,766

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4.3 Consultants, contractors and agency/outsourced services2010/11 2009/10

Note R’000 R’000Business and advisory services 1,121 1,224Legal costs 227 725Contractors 3,358 7,610Agency and support/outsourced services 14,348 13,553TOTAL 4 19,054 23,112

4.4 Audit cost – external 2010/11 2009/10

Note R’000 R’000Regularity audits 1,381 1,159Other audits 108 75TOTAL 4 1,489 1,234

4.5 Inventory2010/11 2009/10

Note R’000 R’000Learning and teaching support material 56 95Food and food supplies 66 51Other consumable material 205 302Maintenance material 1,147 675Stationery and printing 3,510 3,785Medical supplies 37 29TOTAL 4 5,021 4,937

4.6 Owned and leasehold property expenditure2010/11 2009/10

Note R’000 R’000Municipal services 1,030 1,137Property maintenance and repairs 217 56Other 866 713TOTAL 4 2,113 1,906

4.7 Travel and subsistence2010/11 2009/10

Note R’000 R’000Local 16,465 18,207Foreign 1,818 681TOTAL 4 18,283 18,888

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4.8 Other operating expenditure2010/11 2009/10

Note R’000 R’000Learnerships - 114Professional bodies, membership and subscription fees 49 31Resettlement costs 462 351Other 38,730 41,581TOTAL 4 39,241 42,077

5. Payments for financial assets

2010/11 2009/10Note R’000 R’000

Material losses through criminal conduct 13 68Theft 5.3 13 68Other material losses written off 5.1 158 48Debts written off 5.2 21 12TOTAL 192 128

5.1 Other material losses written off2010/11 2009/10

Note R’000 R’000Nature of lossesAccident with rented vehicles 8 3Storage cost: KwaZulu-Natal Provincial Office 150 -“No show” accommodation cost - 2Storage cost: Gauteng Provincial Office - 43TOTAL 5 158 48

5.2 Debts written off2010/11 2009/10

Note R’000 R’000Nature of debts written offBursary debt 18 -State guarantee 2 -Interest on debt 1 -Tax debt - 12TOTAL 5 21 12

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5.3 Details of theft2010/11 2009/10

Note R’000 R’000Nature of theftTheft of laptops 13 9Theft of toners - 3Theft of television: Eastern Cape Provincial Office - 6Theft of computer equipment: Western Cape Provincial Office - 50TOTAL 5 13 68

6. Transfers and subsidies

2010/11 2009/10Note R’000 R’000

Departmental agencies and accounts Annex 1A

187,378 177,973

Households Annex 1B

208 374

TOTAL 187,586 178,347

7. Expenditure for capital assets

2010/11 2009/10Note R’000 R’000

Tangible assets 5,109 2,729Machinery and equipment 5,109 2,729

Software and other intangible assets - 52Computer software - 52

TOTAL 5,109 2,781

7.1 Analysis of funds utilised to acquire capital assets – 2010/11Voted funds Total

Note R’000 R’000Tangible assets 5,109 5,109Machinery and equipment 5,109 5,109

TOTAL 5,109 5,109

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7.2 Analysis of funds utilised to acquire capital assets – 2009/10Voted funds Total

Note R’000 R’000Tangible assets 2,729 2,729Machinery and equipment 2,729 2,729

Software and other intangible assets 52 52Computer software 52 52

TOTAL 2,781 2,781

8. Cash and cash equivalents

2010/11 2009/10Note R’000 R’000

Consolidated Paymaster General Account 93,555 54,339Disbursements (5,717) (17,590)Cash on hand 98 118TOTAL 87,936 36,867

9. Prepayments and advances

2010/11 2009/10Note R’000 R’000

Travel and subsistence 378 60TOTAL 378 60Remarks:The increase in travel and subsistence is due to outstanding claims against Department of International Relations and Cooperation in respect of foreign visits.

10. Receivables

2010/11 2009/10Less than one year

One to three years

Older than three years

Total Total

Note R’000 R’000 R’000 R’000Claims recoverable 10.1

Annex34,780 - - 4,780 410

Staff debt 10.2 22 17 61 100 191Other debtors 10.3 132 - 19 151 48TOTAL 4,934 17 80 5,031 649, ,

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10.1 Claims recoverable2010/11 2009/10

Note R’000 R’000National departments 4,540 410Provincial departments 25 -Public entities 215 -TOTAL 10 4,780 410

10.2 Staff debt2010/11 2009/10

Note R’000 R’000Employees 81 169Private telephone 19 22TOTAL 10 100 191

10.3 Other debtors2010/11 2009/10

Note R’000 R’000Ex-employees 151 48TOTAL 10 151 48Remarks:Approximately R108 000 owed by an ex-employee was recovered in the 2011/12 financial year.

11. Voted funds to be surrendered to the Revenue Fund

2010/11 2009/10Note R’000 R’000

Opening balance 1,365 12,355Transfer from Statement of Financial Performance 27,855 1,365Paid during the year (1,365) (12,355)Closing balance 27,855 1,365

12. Departmental revenue to be surrendered to the Revenue Fund

2010/11 2009/10Note R’000 R’000

Opening balance 80 3Transfer from Statement of Financial Performance 1,558 2,869Paid during the year (1,615) (2,792)Closing balance 23 80

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14. Payables – non-current

2010/11 2009/10One to two

yearsTotal Total

Note R’000 R’000 R’000Amounts owing to other entities Annex 4 961 961 2,886TOTAL 961 961 2,886

13. Payables – current

Note 2010/11 Total 2009/10 TotalAmounts owing to other entities Annex

4 64,408 33,044

Other payables 13.1 3 17TOTAL 64,411 33,061

13.1 Other payables2010/11 2009/10

Note R’000 R’000Income Tax 3 16Pension Fund - 1TOTAL 13 3 17

15. Net cash flow available from operating activities

2010/11 2009/10Note R’000 R’000

Net surplus/(deficit) as per Statement of Financial Performance

29,413 4,234

Add back non-cash/cash movements not deemed operating activities

28,779 (29,355)

(Increase)/decrease in receivables – current (4,382) (325)(Increase)/decrease in prepayments and advances (318) (20)Increase/(decrease) in payables – current 31,350 (16,644)Expenditure on capital assets 5,109 2,781Surrenders to Revenue Fund (2,980) (15,147)Net cash flow generated by operating activities 58,192 (25,121)( )

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16. Reconciliation of cash and cash equivalents for cash flow purposes

2010/11 2009/10Note R’000 R’000

Consolidated Paymaster-General Account 93,555 54,339Disbursements (5,717) (17,590)Cash on hand 98 118TOTAL 87,936 36,867

Remarks:The increase in cash and cash equivalents from 2009/10 to 2010/11 is mainly represented by the underspending of R27,855 million as reflected in the Notes to the Appropriation Statement as well as advances received from other government departments and entities in respect of communication campaigns that GCIS coordinates on their behalf

17. Contingent liabilities

2010/11 2009/10Note R’000 R’000

Liable to NatureHousing loan guarantees Employees Annex

248 75

Other departments (interdepartmental unconfirmed balances) Annex 4

59,809 29,953

TOTAL 59,857 30,028Remarks:There is legal dispute over contractual matters involving third parties, with an estimated value of R20 million the outcome of which is unknown. As a result, we are unable to furnish details in this report until proper investigation is undertaken and the matter brought to a logical conclusion.

18. Commitments

2010/11 2009/10Note R’000 R’000

Current expenditureApproved and contracted 42,279 44,014

42,279 44,014Capital expenditureApproved and contracted 299 828

299 828Total commitments 42,578 44,842

Disclosure notes to the annual financial statementsfor the year ended 31 March 2011

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19. Accruals

2010/11 2009/10 R’000 R’000

Listed by economic classifi-cation

30 Days 30+ Days Total Total

Goods and services 36 152 188 1,009Capital assets - 13 13 36TOTAL 36 165 201 1,045

2010/11 2009/10Listed by programme level R’000 R’0001 Administration 85 852 Policy and Research - 1733 Government and Media Liaison 6 504 Provincial Coordination and Programme Support 43 995 Communication Service Agency 21 5977 Government Publication - 418 Communication Resource Centre 46 -TOTAL 201 1,045

2010/11 2009/10Note R’000 R’000

Confirmed balances with departments Annex 4

2,697 5,976

Confirmed balance with other government entities 2,863 -TOTAL 5,560 5,976

20. Employee benefits

2010/11 2009/10Note R’000 R’000

Leave entitlement 3,778 3,415Service bonus (13th cheque) 4,060 3,804Performance awards 2,481 2,206Capped leave commitments 4,679 4,550TOTAL 14,998 13,975

,

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21. Lease commitments

21.1 Operating leases expenditure2010/11 Machinery

and equipment

Total

Not later than one year 394 394Later than one year and not later than five years 267 267Total lease commitments 661 661

2009/10 Machinery and

equipment

Total

Not later than one year 534 534Later than one year and not later than five years 369 369Total lease commitments 903 903

22. Receivables for departmental revenue

2010/11 2009/10Note R’000 R’000

Sales of goods and services other than capital assets 200 200TOTAL 200 200

22.1 Analysis of receivables for departmental revenue2010/11 2009/10

Note R’000 R’000Opening balance 200 40Less: amounts received 200 40Add: amounts recognised 200 200Closing balance 200 200

23. Irregular expenditure

Note 2010/11 2009/10R’000 R’000

Opening balance - -Add: Irregular expenditure 23.1 518 -Less: Amounts not recoverable (not condoned) 23.2 (518) -TOTAL - -

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23.1 Details of irregular expenditureIncident Disciplinary steps taken/

criminal proceedings2010/11 2009/10

R’000 R’000A request was submitted to the CFO, who referred it to the Bid Adjudication Committee to approve the use of a single service-provider for the GCIS’ Government Communicators’ Forum. Due to the procurement processes that were not followed, the Bid Adjudication Committee did not approve the request as supportive documentation was not provided but referred it to the Accounting Officer who did not condone the expenditure. Despite procurement processes that were not followed, value for money was received.

In process of instating disciplinary procedures against responsible officials

518 -

TOTAL 518 -

23.2 Details of irregular expenditure not recoverable (not condoned)Incident Not condoned by

(condoning authority)2010/11 2009/10

R’000 R’000Incident as per note 23.1 Accounting Officer 518 -TOTAL 518 -

24. Fruitless and wasteful expenditure

Note 2010/11 2009/10R’000 R’000

Opening balance - -Fruitless and wasteful expenditure – relating to current year 169 -Less: Amounts condoned (169) -Fruitless and wasteful expenditure awaiting condonement - -

163

25. Key management personnel

No. of Individuals 2010/11 2009/10R’000 R’000

Officials:Level 15 to 16 5 5,827 5,580Level 14 (incl. CFO if at a lower level) 11 8,827 8,674TOTAL 14,654 14,254

26. Impairment and other provisions

2010/11 2009/10Listed by programme level R’000 R’000Debtors 14 26TOTAL 14 26

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24.1 Analysis of current year’s fruitless and wasteful expenditureIncident Disciplinary steps taken/criminal proceedings 2010/11

R’0002009/10R’000

Loss of storage cost off GG-vehicle

None - no individual could be held accountable. Letter of caution was written to provincial office to ensure that all correspondence are kept in writing

150 -

Bursary debt written-off Letter of caution submitted against relevant manager 12 -Bursary debt written-off Letter of caution submitted against relevant manager 6 -Outstanding interest on debt written-off

None 1 -

TOTAL 169 -Remarks:All the above incidents were reported and condoned by the Theft and Losses Committee


164

27. Movable tangible capital assets

Movement in movable tangible capital assets per Asset Register for the year ended 31 March 2011Opening balance

Current year adjustments to prior year

balances

Additions Disposals Closing balance

R’000 R’000 R’000 R’000 R’000

Machinery and equipment 36,567 67 5,109 1,545 40,198Transport assets 260 6 - - 266Computer equipment 20,008 (88) 3,307 1,255 21,972Furniture and office equipment 10,153 (17) 761 79 10,818Other machinery and equipment 6,146 166 1,041 211 7,142

Total movable tangible capital assets

36,567 67 5,109 1,545 40,198

27.1 AdditionsAdditions to movable tangible capital assets per Asset Register for the year ended 31 March 2011

Cash Received current, not paid (paid current year,

received prior year)

Total

R’000 R’000 R’000

Machinery and equipment 5,013 96 5,109Computer equipment 3,057 250 3,307Furniture and office equipment 761 - 761Other machinery and equipment 1,195 (154) 1,041

Total additions to movable tangible capital assets

5,013 96 5,109

27.2 DisposalsDisposals of movable tangible capital assets per Asset Register for the year ended 31 March 2011

Transfered out, destroyed or scrapped

Total disposals

R’000 R’000

Machinery and equipment 1,545 1,545Computer equipment 1,255 1,255Furniture and office equipment 79 79Other machinery and equipment 211 211

Total disposal of movable tangible capital assets 1,545 1,545

165

27.3 Movement for 2009/10Movement in movable tangible capital assets per Asset Register for the year ended 31 March 2010

Opening balance Additions Disposals Closing balanceR’000 R’000 R’000 R’000

Machinery and equipment 35,163 2,729 1,325 36,567Transport assets 260 - - 260Computer equipment 19,034 2,272 1,298 20,008Furniture and office equipment 9,944 225 16 10,153Other machinery and equipment

5,925 232 11 6,146

Total movable tangible assets 35,163 2,729 1,325 36,567

27.4 Minor assetsMinor assets of the department as at 31 March 2011

Intangible assets Machinery and equipment

Total

R’000 R’000 R’000Opening balance 264 9,851 10,115Current year adjustments to prior-year balances

(6) (342) (348)

Additions - 615 615Disposals - 608 608Total minor assets 258 9,516 9,774


Total

Number of R1 minor assets 5 207 212Number of minor assets at costs 163 6,672 6,835Total number of minor assets 168 6,879 7,047

Minor assets of the department as at 31 March 2010Intangible assets Machinery and

equipmentTotal

R’000 R’000 R’000Minor assets 264 9,851 10,115TOTAL 264 9,851 10,115


Total

Number of R1 minor assets 3 224 227 Number of minor assets at costs 170 7,102 7,272TOTAL 173 7,326 7,499

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28. Intangible capital assets

Movement in intangible capital assets per Asset Register for the year ended 31 March 2011Opening balance

Current year adjustments to prior-year balances

Additions Disposals Closing balance

R’000 R’000 R’000 R’000 R’000

Computer software 2,050 (419) 110 - 1,741Other intangibles - 304 - 24 280Total intangible capital assets

2,050 (115) 110 24 2,021

28.3 Movement for 2009/10Movement in intangible capital assets per Asset Register for the year ended 31 March 2010

Opening balance Additions Disposals Closing balanceR’000 R’000 R’000 R’000

Computer software 2,054 52 56 2,050TOTAL 2,054 52 56 2,050

28.1 AdditionsAdditions to intangible capital assets per Asset Register for the year ended 31 March 2011

Received current, not paid (paid current year, received prior year

Total

R’000 R’000

Computer software 110 110Total additions to intangible capital assets 110 110

28.2 DisposalsDisposals of intangible capital assets per Asset Register for the year ended 31 March 2011

Transfer out or destroyed or scrapped Total disposalsR’000 R’000

Computer software 24 24Total disposals of intangible capital assets 24 24

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29. World Cup expenditure

2010/11 2009/10Purchase of World Cup apparel Quantity R’000 R’000FIFA Pins - - 298USB memory sticks - - 119Clothing 187 32 177Bags, folders and flags 24,235 374 276Displays at nine provincial offices 1,075 25 56

Total World Cup expenditure 25,497 431 926


168

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174

Annexure 4Intergovernment payables

Government entity Confirmed balance outstanding

Unconfirmed balance outstanding

Total

31/03/2011 31/03/2010 31/03/2011 31/03/2010 31/03/2011 31/03/2010R’000 R’000 R’000 R’000 R’000 R’000

DepartmentsCurrentAgriculture, Forestry and Fisheries

- - - 23 - 23

Arts and Culture - 152 64 - 64 152Defence - - 2,371 1,701 2,371 1,701Environmental Affairs - - 7,000 - 7,000 -Health - - 8,444 6,001 8,444 6,001Higher Education and Training

43 - - - 43 -

Home Affairs - - 335 - 335 -Justice - - 6,239 - 6,239 -Labour - - 9,618 10,057 9,618 10,057Public Service and Administration

1,614 - - 3,339 1,614 3,339

Rural Development and Land Reform

- - 357 - 357 -

South African Police Service

- - - 1,101 - 1,101

Science and Technology 549 - - - 549 -Social Development - - 2,256 25 2,256 25Sports and Recreation - 3,583 - - - 3,583Statistics South Africa - - 12,858 - 12,858 -Transport - - - 2,931 - 2,931Water Affairs - 717 3,971 - 3,971 717Agriculture: Western Cape Provincial Government

- - 73 - 73 -

Local Government and Housing: Western Cape Provincial Government

- - - 68 - 68

Premiers’ Office: KZN Provincial Government

- - 1,797 - 1,797 -

Roads and Transport Limpopo Provincial Government

- - - 341 - 341

Subtotal 2,206 4,452 55,383 25,587 57,589 30,039

175

Annexure 4 (cont.)Intergovernment payables

Government entity Confirmed balance outstanding

Unconfirmed balance outstanding

Total

31/03/2011 31/03/2010 31/03/2011 31/03/2010 31/03/2011 31/03/2010R’000 R’000 R’000 R’000 R’000 R’000

DepartmentsNon-currentDefence - - 398 - 398 -Energy - 545 72 - 72 545Public Service and Administration

491 - - 1,362 491 1,362

Water Affairs - 979 - - - 979Subtotal 491 1,524 470 1,362 961 2,886

Total 2,697 5,976 55,853 26,949 58,550 32,925

Other government entityCurrent

Companies and Intellectual Property Registration Office

- - - 1,304 - 1,304

Compensation Fund - - 2,105 - 2,105 -International Marketing Council

- - 304 1,700 304 1,700

National Prosecuting Authority

2,863 - - - 2,863 -

Public Administration Leadership and Management Academy

- - 1,547 - 1,547 -

TOTAL 2,863 - 3,956 3,004 6,819 3,004

Par

t 4: A

nnua

l Fin

anci

al S

tate

men

t


176

Annexure 5Inventory

2010/11 2009/10 Note Quantity R’000 Quantity R’000InventoryOpening balance 34,065 519 37,346 556Add/(Less): Adjustments to prior-year balances - - - -Add: Additions/purchases – Cash 163,383 8,840 206,805 7,011Add: Additions – Non-cash - - - -(Less): Disposals (28) (27) - -(Less): Issues (172,513) (8,768) (210,085) (6,496)Add/(Less): Adjustments (22) (183) (1) (552)TOTAL 24,885 381 34,065 519

177

Acronyms and abbreviationsABC Audit Bureau of CirculationsBEE Black Economic EmpowermentCOGTA Department of Cooperative Governance and Traditional Affairs CRC Communication Resource CentreCSA Communication Service AgencyDirco Department of International Relations and CooperationEEC Energy-Efficiency CampaignENE Estimates of National ExpenditureExco Executive CommitteeFCA Foreign Correspondents’ AssociationFIFA Fédération Internationale de Football AssociationGCA Government Communicators’ AwardsGCF Government Communicators’ Forum GCIS Government Communication and Information System GCP Government Communication ProgrammeGSC General Service CounterIGR intergovernmental relationsICT information and communications technology IMC International Marketing Council IRC Information Resource CentreLGCS Local Government Communication System LOC Local Organising CommitteeM&E monitoring and evaluationManco Management Committee MDDA Media Development and Diversity Agency MEC Member of the Executive CouncilMLO Ministerial Liaison OfficerMPs Members of ParliamentMTEF Medium Term Expenditure Framework MTSF Medium Term Strategic Framework NCS National Communication StrategyNRF National Revenue FundPHoCs provincial heads of communication PoA Programme of ActionPPP Public Participation ProgrammeSABC South African Broadcasting CorporationSanef South African National Editors’ Forum SoNA State of the Nation Address


178

CONTACT DETAILS

GCIS Head Office

Physical address: 356 Vermeulen Street, Midtown Building, Pretoria

Postal address: Private Bag X745, Pretoria, South Africa, 0001 Switchboard: 012 314 2911 Information Centre: 012 314 2211; E-mail: [email protected]

GCIS business unitsContact information for the various business units are available on the pages under - About us > Structure, as follows: • Communication Service Agency• Content and Writing• Finance, Supply Chain and Auxiliary Services• Human Resources• Information Management and Technology• Internal Audit• Media Engagement• Policy and Research• Property and Facilities Management• Provincial and Local Liaison• Strategic Planning and Programme Management Office

Government spokespersonMr Jimmy ManyiPostal address: Private Bag X745, Pretoria, 0001 Street address: 356 Midtown Building, cnr Prinsloo and Vermeulen streets, Pretoria Tel: 012 314 2127 | Fax: 012 325 2030E-mail: [email protected]

Information OfficerMr Jimmy ManyiPostal address: Private Bag X745, Pretoria, 0001 Street address: 356 Midtown Building, cnr Prinsloo and Vermeulen streets, Pretoria Tel: 012 314 2127 | Fax: 012 325 2030E-mail: [email protected]

Deputy Information Officer Keitu Semakane Postal address: Private Bag X745, Pretoria, 0001 Street address: 356 Midtown Building, cnr Prinsloo and Vermeulen streets, Pretoria Tel: 012 314 2299 | Fax: 012 326 4585E-mail: [email protected]

179

MinisterMr Ohm Collins ChabaneMail: Private Bag X1000, CAPE TOWN, 8000Street: The Presidency, Tuynhuys, Plein Street, CAPE TOWNTel: 021 464 2122 / 2191Fax: 021 462 2838

Mail: Private Bag X1000, PRETORIA, 0001Street: Union Buildings, 2nd Floor, Government Avenue, PRETORIATel: 012 300 5331 - 5334Fax: 086 683 5221

Deputy MinisterMs Dina PuleMail: Private Bag X1000, PRETORIA, 0001Street: Union Buildings, 2nd Floor, Government Avenue, PRETORIATel: 012 300 5331 - 5334Fax: 086 683 5221

Mail: Private Bag X1000, CAPE TOWN, 8000Street: The Presidency, Tuynhuys, Plein Street, CAPE TOWNTel: 021 464 2122 / 2191

Parliamentary Liaison Office (Cape Town) Director: Ms Liezel CerfPhysical address: Ground Floor, 120 Plein St, Cape Town, 8000 Postal address: Private Bag X9075, Cape Town, 8000 Tel: 021 461 8146 Fax: 021 461 1446 E-mail: [email protected]

GCIS’ public entities

Media Development and Diversity Agency (MDDA)Physical address: 1st Floor, Ristone Office Park (South Block), 15 Sherbone Road, Parktown, JohannesburgPostal address: PO Box 42846, Fordsburg, 2033 Tel: 011 726 3336Fax: 011 726 5087E-mail: [email protected]

International Marketing Council (IMC)Physical address: 103 Central Street, Houghton, Johannesburg Postal address: PO Box 87168, Houghton, 2041 Tel: 011 483 0122Fax: 011 483 0124 E-mail: [email protected]


180

OFFICE MANAGER TELEPHONE FAX E-MAILFree State Trevor Mokeyane 051 448 4504 051 430 7032 [email protected] Vacant 031 301 6787 031 305 9431Gauteng Peter Gumede 011 834 3560 011 834 3621

011 834 [email protected]

Western Cape Brent Simon 021 697 0145 021 696 8424 [email protected] Cape Ndlela Pinyane 043 722 2602 043 722 2615 [email protected] Northern Cape Marius Nagel 053 832 1378/9 053 832 1377 [email protected] Tiisetso Ramotse 013 753 2397 013 753 2531 [email protected] Thanyani Rhavhora 015 291 4689 015 295 6982 [email protected] West Mareka Mofokeng 018 381 7071 018 381 7066 [email protected]

GCIS regional offices’ contact details

Documents

Government Communication and Information System Annual ... · The Government Communication and Information System (GCIS) was formally established in terms of Section 239 of the Constitution