Golden Gate BPO Solutions, LLC

Overview Contact Center Outsourcing and Consulting Services

2

Resource Perspective

Relationships

Company Overview Founded in 2006, Golden Gate BPO Solutions provides multi-channel contact center, customer engagement and business process outsourcing services on behalf of its clients.

We have a passionate team and innovative approach that allows us to deliver small and large scale high touch outsourcing solutions, enhancing each stage of the customer relationship management life cycle to acquire, retain and support, grow and optimize customer relationships.

Our customer engagement centers are located in the United States, Dominican Republic, Belize, Mexico, Philippines, Sri Lanka, United Kingdom and Ireland, from which we offer multi-lingual voice, email, web chat, social media, back-office, online help desk and automated support.

In addition, we provide consultative services for many clients spanning business and operational improvement and restructurings, financial analysis and planning, technology procurement and implementation, and sales, marketing and brand enhancement.

Golden Gate BPO Solutions helps organizations to define and produce extraordinary customer engagement strategies and business results. Our work provides increased customer loyalty and superior results for our clients.

Our real value is in who we are not just in what we do. Whether our engagement is strategic or operational, we make things happen. We enable people to bring out the best in themselves in even the most difficult situations and we do what it takes to get results. The leadership team consists of finance and legal specialists, operational experts, and customer engagement strategists. We understand the strategic and operational challenges many clients face and have the knowledge and breadth of experience to help them succeed. In addition to our experience and insight, our team’s real expertise lies in how we apply it and what drives us every single day - our commitment to always be a resource, understand your needs, provide transparent advice and take actions centered by perspective (based on our own successes and failures) and forging life-long personal and business relationships.

3

Customer Acquisition, Customer Service, Transactions Processing, Collection & Receivables Management and Research Analytics

• Sales & Promotions • Market Research • Lead Generation

• New Customer Acquisition • Cross-Sell/Up-Sell

• Data Analytics • Brand Awareness Services • Concept & Product Testing • Quality Monitoring & Recording • BPO & Back-Office Solutions (Non-Essential Functions)

• Customer Care • Technical Support

• Help Desk • Web-Based Solutions

• Account Servicing • Collections

• BPO Back-Office Solutions (Essential Functions)

• CRM Consulting

• Sales & Promotions to Existing Customers

• Loyalty Marketing & Service • Affinity Marketing Services • New Product Launch Sales & Support

• Customer Save Channel Support • Direct Response Sales & Support • Social Media Contact Mgmt

Acquire Retain

Grow Optimize

Complete Life Cycle Solutions

4

Testimonials

“The Golden Gate team first took the time to understand our overall business objectives. They incorporated that knowledge into their evaluation and recommendations to us in terms of how they could support our Corporate Charter to place the customer first, everywhere, every time, demonstrating our motto of "At your side" by providing superior technical support to our customers. They have been and continue to be an important partner of ours.” - VP, National Service

“Golden Gate has been a great asset in exploring new business capabilities at AOL and putting them into practice here in the United States and the Philippines. They were great at assisting our businesses with excelling in our strategic goals and capitalizing on missed opportunities.” - Director, Member Services

“Golden Gate BPO has been a generous, helpful and unique resource for us since we initially sought their input and expertise in 2009 on some of our strategic initiatives. And, over time, they've evolved into an excellent consultative and strategic partner. They are always evaluating our needs against their actual experience and delivery in an effort to ensure our business goals and objectives are being served in the best possible manner.” - VP, Call Center Management

“Golden Gate BPO Solutions has been a phenomenal resource for us and has certainly demonstrated their commitment to long-term genuine and transparent personal and business relationships. As we continue to evolve and grow at Saveology through our major telecommunications and MSO affiliates, it is imperative we have partners like Golden Gate BPO to help us drive operational excellence, bring a strategic view or approach to everything they do, and address and put our needs at the forefront without cutting corners.” - Director, Call Center Operations

5

Industry Footprint

Banking and Financial Services Insurance Telecommunications Cable and Satellite Media and Publishing Direct Response TV Consumer Products Consumer Electronics Internet and e-Commerce Software and Technology Retail Healthcare Entertainment Utilities and Home Services Travel and Reservations

Service Offerings

Inbound Outbound Multi-Channel Chat Interactive Sales Order taking Technical Support Help Desk Surveys Lead Generation Customer Service Appointment Setting Market Research Direct Response (TV & Radio) Back Office Processing (Data Entry, Transcription, Research, etc.)

Locations

United States

Dominican Republic

Belize

Mexico

United Kingdom

India

Philippines

Australia

Sri Lanka

Ireland

Golden Gate BPO Solutions, LLC

Corporate Office 2625 Weston Rd Weston, FL 33331 888-501-8368

www.GoldenGateBPO.com