GoalsSpend time with the seniors and learn

about their livesLearn about life in assisted living homesResearch and identify assisted living homes

best practicesPresent data to facility leadership

Time with ResidentNo less than 10 minutes and no longer than

1 hour to assure large sample sizeDiscover their background and storyEstablish feelings of trust and careAdminister anonymous survey in order to

help resident and their facility

Facilities VisitedProvo Rehabilitation and NursingOrem Rehabilitation and NursingCourtyard at Jamestown Assisted LivingThe Seville

Home Satisfaction

Facilities

Staff Nurses & Aids

Culture

Recommend

Provo Rehab

3.95 4.01 4 4.05 3.9 4

Orem Rehab

4 3.92 4.13

4.04 3.96 4.25

Jamestown

4.83 4.75 4.78

4.76 4.8 4.85

The Seville

4.44 4.39 4.52

N/A 4.41 4.5

Survey Averages

Based on ratings 1 through 5. 1 the lowest, 5 the highest

The ChoiceFamily members place them there

(children)Best place after shopping aroundTo receive rehabRecommended by a friendClose to family membersTo receive extra care

What Matters MostFeelings safe and secureComfortSocial interaction – having friendsIndependenceConvenienceCleanliness & qualityActivitiesCare

Provo Rehab24-hour skilled

nursing facilityOne of the largest

facilities in the state with 220 bed

Short-term and long-term patients

According to Residents..

Pro’s Con’s

Great nursesGood care servicesTasty pastries and

food

Not enough nursesSlow at respondingNeed Spanish

speakersPoor maintenanceNot enough water

or ice

Orem Rehab

24-hour skilled nursing facilitySpecialized in-house therapy

programsShort-term and long-term

patientsCalendar of socials and activities

According to Residents..

Pro’s Con’s

Loves the activitiesGreat nurses!Good staff

FoodTemperature is

kept too coldPoor

communicationLack of exercise

activities

Courtyard at JamestownAssisted living

communityOffer ADL services

Enhanced care (memory care) programProvide ADL’s

24-hour emergency call system

Outpatient therapy clinic

According to Residents..

Pro’s Con’sEverything is wonderful!Great alert systemAwesome lectures and

activitiesExcellent hairdressersGood mealsEveryone is includedWell operated and cleanHelp with grief when

friends die

FoodManger’s don’t

know namesLack of captions in

movies

The Seville

Independent senior livingLive-in managersPrograms and activities

According to Residents..

Pro’s Con’s

Great activitiesLoves having food

choicesWonderful

managementAwesome cleanersPrivate patios

Prices keep raisingFood*Don’t seem

interested in residents, impersonal

Nurse turnovers frequently