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Global Trends in e-Government Development
Vincenzo AquaroChief E-Government Branch DPADM - UNDESA
2012 E-Government Survey: Africa Experience
Capacity Building Workshop on“Leadership Capacity-Development for Improved Delivery of Public Services in
Africa using ICT”.Addis Ababa Ethiopia 23-25 July 2012
http://www.UNPAN.org/DPADM/http://www.unpan.org/dpadm/
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UN EUN E--Government Survey EditionsGovernment Survey Editions
7th Edition “UN E-Government Survey 2012: E-Government for the People”
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UN EUN E--Government Survey Government Survey
� UN E-Gov Survey adopted by Member States and Economists as a useful tool to benchmark e-Government Development
� UN Survey as a tool to guide policies and strategie s on how Member States can overall improve public service delivery and bridge the digital divide.
The E-Gov Survey presents a systematic assessment o f the use of ICT to transform and reform the public secto r by
enhancing efficiency, effectiveness, transparency, accountability, access to public services and citiz en
participation in 193 Countries.
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Methodology: EGDI
EGDI = ( 1/3* OSI + 1/3 TII + 1/3 HCI)OSI = Online Service Index (DESA)
TII = Telecommunication Infrastructure Index (ITU)HCI = Human Capital Index (UNESCO-UNDP
The UN E-Government Development Index is a composite indicator measuring the
willingness and capacity of PA to use ICT to deliver public services.
http://www.UNPAN.org/DPADM/
Emerging Presence:
offeringbasic information
on line …
Enhanced Presence:
Greater sources, e-tools, e-services of
information …
TransactionalPresence:
Two ways interactive applications, financial
and non financial transactions …
ConnectedPresence:
WoG, full interoperability,
G2G, G2C,C2G …
The 4 Stages of Online Service Development
The Assessment Questionnaire consists of 4 sections corresponding to the 4 stages of e-Government development
All questions call for a binary response of yes (1 point) /no (0 point)
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Set 3
Set 2
The Questionnaire’s Architecture
A Quantitative Approach for a Qualitative Assessmen t
Set 1
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2012 Survey’s Main Findings
Citizens demand more services
Developing countries make
progress in e-participation
Member States are paying closer attention to multi-channel service delivery
Whole-of-government approaches lead the way in advanced countries
CITIZENS ENGAGEMENT
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Whole-of- government approaches lead the way in advanced countries
� From separate single-purpose organization model to an integrated unified whole-of-government model.
� Centralizing entry point of service delivery to a s ingle portal where citizens can access all government-sup plied services, regardless of which government authority provides them.
� In some countries, the whole-of-government approach helps build a transparent government system with interconnected departments and divisions
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Member States Paying Closer Attention to Multi-Channel Service Delivery
� Global infrastructure access improved, with the glo bal average ICT index value reflecting an increase in m obile penetration
� Global average number of mobile subscriptions per 1 00 inhabitants is now 88.5.
� Broadband penetration remains very low, with a glob al average of only 8.7 fixed broadband connections per 100 inhabitants.
� Mobile-based technologies have become the most rapi dly adapted technologies to provide e-services.
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Developing countries make progress ine-participation
� More developing countries are including e-participa tion as key in providing “customer-oriented” services.
� While the Republic of Korea and the Netherlands are the world leaders, Singapore and Kazakhstan are close behind, followed by UK and USA.
� Europe has the largest share of the top e-participa tion countries.
� Gains are not spread evenly, both across and within countries, with the majority still offering low lev els of e-participation possibilities.
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Citizens demand more services
� Recent shift from supply-driven to consumer demand driven policy and greater emphasis on citizen usage .
� Level of citizen up-take remains low globally.
� Only 24 countries promote free access to e-governme nt services through free Wi-Fi or kiosks.
� Currently only 40 per cent of member states are usi ng social networking sites.
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Global E -Government Development Leaders 2012
0.7987Estonia20
0.8014Luxembourg19
0.8019Japan18
0.8079Germany17
0.8100Israel16
0.8134Switzerland15
0.8264Liechtenstein14
0.8381New Zealand13
0.8390Australia12
0.8430Canada11
0.8474Singapore10
0.8505Finland9
0.8593Norway8
0.8599Sweden7
0.8635France6
0.8687United States5
0.8889Denmark4
0.8960United Kingdom3
0.9125Netherlands2
0.9283Republic of Korea1
E-government development indexCountryRank
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Regional Averages in E-Government Development
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Trends in e-Government Development
in Africa 2008-2012
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Africa Averages in E-Government Development
0.0000 0.1000 0.2000 0.3000 0.4000 0.5000 0.6000
Eastern Africa
Central Africa
Northern Africa
Southern Africa
Western Africa
AFRICA
WORLD
2012 EGDI
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Re-engineering the enabling environment for regardi ng e-Government as a backbone of public sector operati ons .
Transformative role of e-Government for cohesive, coordinated and integrated processes.
Countries utilize e-Government to re-engineer the enabling environmentfor institutional inter-linkages
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E-Gov Survey: Africa’s ExperienceConclusionThe Survey shows that many countries recognize the opportunity that e-Government offers to enhance synergies
among institutions
