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Global State of Quality
At World Quality Day
In Dubai
On November 18, 2014
By Janak MehtaPresident, International Academy for Quality (IAQ)Chairman, TQM International Pvt. Ltd.
1Janak Mehta, Chairman - TQMI
Lancaster Medal by ASQ, USADeming Award by JUSE, Japan
Content
1. Historical perspective
2. Anticipated changes in socio-economic environment in mid term
3. Impact on professionals from quality field.
2Janak Mehta, Chairman - TQMI
History of Quality Movement
Abraham Harold Maslow
Frederick Irving Herzberg
Dale CarnegieFredrick W Taylor Henry Ford Kiichiro Toyoda
3Janak Mehta, Chairman - TQMI
Taichi Ohno
1910 19141910
1960’S 1930’S1943 1960’s
4Janak Mehta, Chairman - TQMI
History of Quality Movement
W.A. Shewhart1939
J. M. Juran(1955)
Deming, W. E.(1952)
K. Ishikawa (1962)
S. Mizuno(1965)
N. Kano(1993)
Creativity
Carnegie, Maslow & Herzog
1930’s
SystemsSpecialists
Taylor1910’s
QC CirclesS
DC
A P
DC
A
True Empowerment
Daily Mgmt. including 5-S
Q,C,D,S,M
Ind. Kaizen
Respect for People-Customer Focus-Self Control-Intellectual Honesty
Policy Mgmt.
SQC
My View on TQM Through Quality Journey
• Principles, concepts & tools are known around the world
West Japan World
•Driver is the competition for Survival; occasionally Vision
•Sweat We Must
JidokaContinuous Flow
Heijunka
Henry Ford
Why Must We Sweat?
Anticipated changes in socio-economic environment in mid term.
6Janak Mehta, Chairman - TQMI
Total Population of the World by Decade,1950–2050 (historical and projected)
Year
Total world population
(mid-year figures)
Ten-year growth rate (%)
1776 1,000,000,0001950 2,556,000,053 18.9%1960 3,039,451,023 22.01970 3,706,618,163 20.21980 4,453,831,714 18.51990 5,278,639,789 15.22000 6,082,966,429 12.620101 6,848,932,929 10.720201 7,584,821,144 8.720301 8,246,619,341 7.320401 8,850,045,889 5.620501 9,346,399,468 —
Source: US Census Bureau – International Data Base
Industrial revolution – Focused on manufacturing • Transfer of wealth from East to West i.e. to Europe followed by USA • Resulting in unprecedented prosperity in those regions• Prosperity in Asia & Africa declined;leading to poverty & disease.
• Massive reconstruction after the War led to economic prosperity in West• In East: Japan led the way in Improvement; Asian Tigers followed• Healthcare improvement & reduction in mortality led to rapid population growth,• Disparity in living standards increased
Total Population of the World by Decade, 1950–2050 (historical and projected)
Year
Total world population
(mid-year figures)
Ten-year growth rate (%)
1776 1,000,000,0001950 2,556,000,053 18.9%1960 3,039,451,023 22.01970 3,706,618,163 20.21980 4,453,831,714 18.51990 5,278,639,789 15.22000 6,082,966,429 12.620101 6,848,932,929 10.720201 7,584,821,144 8.720301 8,246,619,341 7.320401 8,850,045,889 5.620501 9,346,399,468 —
Source: US Census Bureau – International Data Base
Since 1990’s: Information revolution, triple convergence & globalization of trade has contributed to: • Improvement in Earning capacity and consumption in developing countriesParticularly China & India• Commodity prices (oil & gas) increased
• Realization is growing that current consumption levels are not sustainable• Earth’s resources are depleting• Damage to environment is enormous• Population is growing• Consequences could be disastrousfor everyone
Over next 12 years expected growth: In world population is 1 Billion In Middle Class is 1.8 Billion
Increase in Consumption Rate
* Considering increase in population
Estimated Increase in consumption rate over next 12 years
Population in Billions
Per capita consumption
rate
Consumption Rate *
% Increase in consumption
rate
2007 2020 2007 2020 2007 2020Developed world 1 1 32 32 32.0 32 0.0China 1.3 1.5 3 20 3.9 23.1 491.7India 1.1 1.3 2 15 2.2 17.7 705.8Others 3.1 3.8 1.5 10 4.7 12.3 163.6Total 6.5 7.6 42.8 85.1 99.0
Source: Jared Diamond, Geographer & Historian; Essay in NY Times (January 2, 2007)
Need double the resources?
Food shortage; livelihood; poverty; wars amongst four nations
Water Bodies: Lake Chad, Africa; 20% of what it used to be
Causing: Floods; silting; loss of livelihood; shortage of water; poverty
Glaciers: Gangotri Glacier, Himalayas; Melting Rapidly due to Global Warming
Global Warming; Rising Sea Levels; Accompanying land loss & human misery
Contributed by people in the form of harmful impact of human activity. Leading to:
Ecological Changes
Global warming
Disease
Degradation of forest
Pollution of water
Degradation of land
Exhaustion of non renewable resources
Deadening of the Ocean Zones
Ageing population
Current Economic / Financial System has broken leading to hardship for many
people around the world
Earth and Ecosystem is not considered part of The current economic /
business system / model
Current and Future Issues
Bulk of the growth is / will be in poor countries
Large concentration of young people; And lack of availability of working age people
If starved of basic needs:Food, Health, Housing, Energy, Education, Employment
May lead to:Violence, Civil Unrest And Extremism
Substantial increase in need for resources likeFood; Water; Energy; Minerals; Forests
Where would the 2.3 times the current resources come from?
Distribution of IAQ Academicians
4
30
3
51
12
8162
7
5
151
Region Wise
17
Until 2008
17
"A community of the world's leading executives, practitioners and academics dedicated to
promoting the cause of quality.“132 members – 97 active
From 38 countries
Founded in 1966 by:
International Academy for Quality (IAQ)
18
Distribution of IAQ Academicians
4
30
3
51
12
8162
7
1
6
6
5
6101
1
3
2
Honorary Emeritus Corresponding Total
11 14 10 35Academicians Companion Associates Total
70 6 21 97
Region Wise
Category Wise
19
Compliments to HM Gregory Watson for this initiative
Future of Quality as I see
Technological solutions will probably find the answers for sustenance.
Relevance of quality will only enhance as we struggle to reduce waste.• Quality principles will be more important to follow.• Quality concepts will change in relation to the environmental changes.• New quality techniques will be needed to address the needs of newtechnologies, products and services.
• Quality has relevance only when it touches people’s life. • From all accounts the future is expected to be ever more challenging,especially with respect to quality in health, education, environment andageing.• Quality as a profession has undergone change and likely to change further.In future there will be no such people as quality professional as we knowtoday. Everyone in every function is responsible for the quality of output.
21
Conceptual skills
Diagnostic skills
Question-asking skills Training Skills
Facilitation
skillsPeople skills
Skills of a Quality Professional
22
Abilities of a Quality Professional
BPM
LEAN
GovErNANcESuStAiNABiLity
SAfEty
ENviroNMENt
SIX SIGMA
THANK YOU FOR YOUR TIME & INTEREST
JANAK MEHTA(Chairman & Managing Director)
TQM International Pvt. Ltd.
President, International Academy for Quality
Email : [email protected]
24Janak Mehta, Chairman - TQMI