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1
Glo
bal L
earn
ing
Tran
sfor
mat
ion
at U
nile
ver
Jona
than
Don
ner
and
Col
in C
rickm
ore
3rd
Nov
embe
r 20
11
Copyright © 2011 Accenture. All Rights Reserved.
Intr
oduc
tions
2
Jona
than
Don
ner
Vic
e P
resi
dent
Lea
rnin
g an
d C
apab
ility
D
evel
opm
ent,
Uni
leve
r P
LC
Col
in C
rickm
ore
Sen
ior
Exe
cutiv
e, A
ccen
ture
Our
jour
ney
toda
y...
Abo
ut U
nile
ver
The
Uni
leve
r Le
arni
ng T
rans
form
atio
n Jo
urne
y
Key
Indu
stry
Tre
nds
Exp
loite
d A
long
The
Way
Que
stio
ns a
nd D
iscu
ssio
n
3
4
Uni
leve
r is
a le
adin
g gl
obal
co
nsum
er c
ompa
ny
2bn
cons
umer
s w
orld
wid
e us
e a
Uni
leve
r pro
duct
on
any
day
53%
of s
ales
in
emer
ging
mar
kets
Pro
duct
sso
ld in
m
ore
than
180
co
untr
ies
Mor
e th
an 5
0 ye
ars
expe
rienc
e in
B
razi
l, C
hina
, Ind
iaan
d In
done
sia
Uni
leve
r or
gani
satio
n
5R
efre
shm
ent
Foo
ds
Per
sona
l Car
eH
ome
Car
e
Sou
th
Eas
t Asi
a
Afr
ica
Nor
th A
mer
ica
Latin
A
mer
ica
Eur
ope
NA
ME
T &
RU
BN
orth
Asi
a
Sou
th
Asi
a
Uni
leve
r is
org
anis
ed in
to
4 gl
obal
cat
egor
ies.
.....
acro
ss 8
geo
grap
hic
clus
ters
Uni
leve
r or
gani
satio
n
6
Peo
ple
are
at th
e he
art o
f our
bus
ines
s
Uni
leve
r’s a
mbi
tion
7
Fut
ure
grow
th w
ill b
e D
evel
opin
g an
d E
mer
ging
mar
ket f
ocus
sed:
Uni
leve
r’s a
mbi
tion
8
To d
oubl
eou
r gr
owth
whi
le re
duci
ngou
r en
viro
nmen
tal i
mpa
ct
Our
jour
ney
toda
y...
Abo
ut U
nile
ver
Key
Indu
stry
Tre
nds
Exp
loite
d A
long
The
Way
Que
stio
ns a
nd D
iscu
ssio
n
9
The
Uni
leve
r Le
arni
ng T
rans
form
atio
n Jo
urne
y
Uni
leve
rT
he b
usin
ess
chal
leng
e
10
“One
Uni
leve
r” P
rogr
amm
e
•CE
O: P
atric
k C
esca
u
•In
2006
, with
pre
ssur
es o
n gr
owth
and
mar
gins
, Uni
leve
r re
cogn
ized
the
nee
d to
ra
tiona
lize
cost
s an
d tr
ansf
orm
its
elf i
nto
a le
aner
, gl
obal
, in
terd
epen
dent
ent
erpr
ise
2006
20
06
2010
20
10
“Dou
ble
the
busi
ness
whi
le
redu
cing
the
envi
ronm
enta
l im
pact
”
•CE
O: P
aul P
olm
an
•Def
ine
visi
on a
nd p
urpo
se
•Foc
us o
n D
evel
opin
g &
Em
ergi
ng
mar
kets
•Rev
italis
atio
n of
Lea
ders
hip
•Kic
k st
art V
olum
e
•Big
ger,
fast
er In
nova
tion
•Rap
id c
apab
ility
dev
elop
men
t
•Driv
e do
wn
cost
s
The
nex
t w
ave
of o
ppor
tuni
tyT
he n
ext
wav
e of
opp
ortu
nity
2012
+ 20
12+
Dev
elop
ing
and
Em
ergi
ng
Mar
kets
•Lon
g te
rm g
row
th
•Mar
ket D
evel
opm
ent
•Cle
ar s
trat
egic
cho
ices
•Str
uctu
re t
o m
atch
str
ateg
y an
d am
bitio
n
•Sus
tain
abili
ty
Uni
leve
r Le
arni
ng
Tra
nsfo
rmat
ion
Jour
ney
11
The
nex
t w
ave
of o
ppor
tuni
tyT
he n
ext
wav
e of
opp
ortu
nity
Glo
baliz
e G
ener
al a
nd
Lead
ersh
ip S
kills
•Est
ablis
h si
ngle
, glo
bal L
MS
•Rat
iona
lise
1000
’s o
f loc
al
prog
ram
mes
ont
o a
sing
le, g
loba
l G
ener
al S
kills
cur
ricul
um
•Lau
nch
glob
al L
earn
ing
serv
ice
•Pen
etra
tion,
acc
ess,
sca
le
2006
20
06
2010
20
10
Est
ablis
h th
e U
nile
ver
Lear
ning
A
cade
my
•Int
egra
te a
ll le
arni
ng; i
nclu
ding
P
rofe
ssio
nal (
func
tiona
l) S
kills
•Con
firm
a s
ingl
e, g
loba
l cur
ricul
um
for
each
func
tion
(e.g
. Sal
es,
Mar
ketin
g, S
uppl
y C
hain
)
•Sta
ndar
ds,
prof
essi
onal
izat
ion
•Set
up a
sin
gle
Lear
ning
Por
tal a
t in
side
.uni
leve
r
•Est
ablis
h an
onl
ine
“Lea
rnin
g P
assp
ort”
for
each
Uni
leve
r em
ploy
ee
Use
the
Uni
leve
r Le
arni
ng
Aca
dem
y to
driv
e fu
rthe
r G
row
th
•Dire
ct le
arni
ng r
esou
rces
to
whe
re n
eede
d m
ost
•Lea
rnin
g as
EV
P in
Asi
an “
war
fo
r ta
lent
”
•Exp
loit
glob
al le
arni
ng a
naly
tics,
vi
sibi
lity
and
cont
rol t
o en
sure
bu
sine
ss a
lignm
ent
(e.g
. Foc
us
on D
&E
mar
kets
)
•Lev
erag
e em
ergi
ng te
chno
logi
es
for
lear
ning
effe
ctiv
enes
s, c
ost
effic
ienc
y an
d su
stai
nabi
lity
•Unl
ock
the
pow
er o
f a tr
uly
gl
obal
lear
ning
infr
astr
uctu
re n
ow
in p
lace
-as
a b
usin
ess
reso
urce
2012
20
12
Wha
t thi
s m
eant
for L
earn
ing
at U
nile
ver..
.
Uni
leve
r Le
arni
ng
Tra
nsfo
rmat
ion
Jour
ney
12
Mul
tilin
gual
Hel
p D
esk
(Tie
rs 1
,2,3
) and
rep
ortin
gM
ultil
ingu
al H
elp
Des
k (T
iers
1,2
,3) a
nd r
epor
ting
Lear
ning
Man
agem
ent S
yste
mLe
arni
ng M
anag
emen
t Sys
tem
Cou
rse
Load
(IL
T /
vILT
/ eL
earn
ing)
Cou
rse
Load
(IL
T /
vILT
/ eL
earn
ing)
Sch
edul
ing
(ILT
/ vI
LT)
Sch
edul
ing
(ILT
/ vI
LT)
Pro
fess
iona
l Ski
llsP
rofe
ssio
nal S
kills
Fac
torie
sF
acto
ries
Gen
eral
Ski
llsan
d Le
ader
ship
Gen
eral
Ski
llsan
d Le
ader
ship
Sal
esS
ales
Mar
ket-
ing
Mar
ket-
ing
Sup
ply
Cha
inS
uppl
yC
hain
R&
DR
&D
Fin
ance
Fin
ance
Etc
.E
tc.
BusinessAlignment Business
Alignment
Acc
entu
re
Developmentand Delivery Developmentand Delivery Infrastructure Infrastructure
Con
tent
Dev
elop
men
t and
Sou
rcin
gC
onte
nt D
evel
opm
ent a
nd S
ourc
ing
Glo
bal D
eliv
ery
(Cla
ssro
om a
nd V
irtua
l)G
loba
l Del
iver
y (C
lass
room
and
Virt
ual)
Reg
iona
l Del
iver
y M
anag
emen
tR
egio
nal D
eliv
ery
Man
agem
ent
Gov
erna
nce
Gov
erna
nce
Dem
and
Man
agem
ent a
ligne
d to
Bus
Prio
ritie
sD
eman
d M
anag
emen
t alig
ned
to B
us P
riorit
ies
Cur
ricul
um M
anag
emen
tC
urric
ulum
Man
agem
ent
Con
tent
Dev
elop
men
t and
Sou
rcin
g as
requ
este
dC
onte
nt D
evel
opm
ent a
nd S
ourc
ing
as re
ques
ted
Sup
port
Dem
and
Man
agem
ent f
or A
cade
mie
sS
uppo
rt D
eman
d M
anag
emen
t for
Aca
dem
ies
My
Lear
ning
at U
nile
ver
Glo
bal L
earn
ing
Hom
epag
e
My
Lear
ning
Play Telestration
14
Eac
h in
divi
dual
in U
nile
ver
has
thei
r ow
n Le
arni
ng P
assp
ort
15
Dav
idS
mith
Man
dato
ry
Rec
omm
ende
d
Ele
ctiv
e
Our
jour
ney
toda
y...
Abo
ut U
nile
ver
Que
stio
ns a
nd D
iscu
ssio
n
16
The
Uni
leve
r Le
arni
ng T
rans
form
atio
n Jo
urne
y
Key
Indu
stry
Tre
nds
Exp
loite
d A
long
The
Way
Tw
o bi
g tr
ends
...
17
EX
AM
PLE
S IN
UN
ILE
VE
R
•T
otal
lear
ning
spe
nd a
cros
s U
nile
ver
glob
ally
•C
orpo
rate
wid
e Le
arni
ng c
onsu
mpt
ion
data
•C
orpo
rate
wid
e Le
arni
ng e
xecu
tion
data
(se
at
utili
satio
n, p
artic
ipan
t sa
tisfa
ctio
n, %
use
of
virt
ual l
earn
ing)
•E
cono
mic
impa
ct o
f Lea
rnin
g (C
hina
, R
ussi
a Le
arni
ng C
ampa
igns
)
•C
ours
e “S
usta
inab
ility
Rat
ings
”
•Single global corporate Learning home page
•Single global corporate LMS and “Learning
Passport”
•T
eles
trat
ions
•Online gaming
•S
tart
ing
to e
xper
imen
t w
ith:
•M
obile
Lea
rnin
g
•S
ocia
l & C
olla
bora
tive
lear
ning
Lear
ning
an
alyt
ics,
vi
sibi
lity
and
cont
rol
Cro
ssov
er o
f le
arni
ng a
nd
tech
nolo
gy
18
We
can
drill
dow
n an
d se
e w
hich
cou
rses
and
in w
hich
cou
ntrie
s
We
can
conf
irm th
is is
in li
ne w
ith c
orpo
rate
obj
ectiv
es
Sa
les
Ma
rke
tin
g
Su
pp
ly C
ha
in
R&
D
IT HR
Fin
an
ce
En
terp
rise
Su
pp
ort
Foo
d S
olu
tio
ns
CM
I
Vis
ibili
ty o
f the
ann
ual g
loba
l Dem
and
Pla
n fo
r fu
nctio
nal s
kills
trai
ning
(I
llust
rativ
e ex
ampl
e)
Ana
lytic
s E
xam
ple
1: C
orpo
rate
wid
e Le
arni
ng d
eman
d da
ta
19
Ana
lytic
s E
xam
ple
2: C
orpo
rate
wid
e le
arni
ng e
xecu
tion
data
We
are
star
ting
to th
ink
abou
t how
to
link
this
dat
a to
HR
met
rics
such
as
enga
gem
ent a
nd r
eten
tion
For
exa
mpl
e, w
ith th
e ne
w g
radu
ate
deve
lopm
ent p
rogr
amm
e
Ana
lytic
s E
xam
ple
3: S
usta
inab
ility
R
atin
gs fo
r ou
r co
urse
s
We
are
curr
ently
inve
stig
atin
g th
e cr
eatio
n of
a “
Sus
tain
abili
ty
Rat
ing”
for
each
of o
ur c
ours
e of
ferin
gs:
20
Tra
inin
g
Ma
teri
als
M
inim
ise
d o
r R
ecy
cle
d
Tra
inin
g S
ite
/
Ho
tel
Su
sta
ina
bil
ity
C
red
en
tia
ls
Tra
ve
l an
d
Tra
nsp
ort
-a
tio
n C
ho
ice
s
Su
sta
ina
bil
ity
M
ess
ag
es
em
be
dd
ed
Su
sta
ina
bil
ity
Co
urs
e M
etr
ics
Low
Hig
h
A B C D E
1.
De
velo
p a
su
sta
ina
bil
ity
ra
tin
g f
ram
ew
ork
an
d m
on
ito
rin
g p
roce
ss
2.
Intr
od
uce
Ve
nd
or
sust
ain
ab
ilit
y r
ati
ng
co
nce
pt
3.
Ass
ess
co
urs
ew
are
/ve
nd
ors
/pro
vid
ers
pe
rfo
rma
nce
4.
Sh
are
be
st p
ract
ice
s a
nd
re
po
rt p
erf
orm
an
ce
5.
Bu
ild
a V
en
do
r su
sta
ina
bil
ity
RF
P c
om
po
ne
nt
/ a
sse
ssm
en
t
Ve
nd
ors
to
be
mo
re s
ust
ain
ab
le i
n d
eli
ve
ry a
nd
ma
teri
als
21
Tec
hnol
ogy
Exa
mpl
e 1
: Uni
leve
r’sB
usin
ess
Cha
lleng
eG
ame
Thi
s bu
sine
ss
gam
e is
pl
ayed
on
line
real
tim
e
glob
ally
22
Tec
hnol
ogy
Exa
mpl
e 2
:M
obile
Lea
rnin
g P
assp
ort
�H
R C
ycle
: Goa
l Set
ting
�D
eadl
ine:
Jun
e 12
�T
ool a
nd T
ips
�W
atch
the
vide
o
�H
R G
enie
�M
anag
e yo
ur H
R d
ata
Glo
bal E
vent
Cou
rse
Sch
edul
e
Wel
com
eD
avis
,Ash
ley
> W
elco
me
Mes
sage
from
P
aul P
olm
an
HR
Foc
us
Peo
ple
Res
ourc
es (t
ag c
loud
)
Wel
com
e to
you
r U
FLP
Exp
erie
nce
�D
jije
ddko
e.da
ohg
lkdf
ke fa
ldv
d dl
mfa
o da
daf
et c
k’it
asdl
kclk
a fa
ldv
d dl
mfa
o da
daf
et c
k’it
asdl
kclk
a fa
ldv
d dl
mfa
o da
daf
et c
k’it
asdl
kclk
a .
�P
aul M
axin
.
> M
eet o
ther
new
join
ers
>Le
ader
ship
Cha
nnel
>Y
our
Lear
ning
Pas
spor
t>
Top
Tip
s
>M
ore
….
Firs
t 100
day
s W
orko
ut
25/0
4/11
Sin
gapo
reIL
T
Rec
onne
ct E
vent
28
/04/
11Lo
ndon
ILT
Firs
t 100
day
s W
orko
ut
02/0
5/11
Virt
ual
vILT
Uni
leve
r F
utur
e Le
ader
s P
rogr
amm
eW
e ar
e U
nile
ver
Whe
re w
e w
ill w
in
How
we
will
win
Glo
bal A
ssig
nmen
t Blo
gs
>Com
pass
/ S
tand
ards
of L
eade
rshi
p>P
erfo
rman
ce C
ultu
re>R
esou
rces
Uni
leve
r F
unda
men
tals
> W
elco
me
from
you
r lo
cal
coun
try
Man
agem
ent
Your
Nex
t 24
Mon
ths
Roa
dmap
Loca
l Eve
nt C
ours
e S
ched
ule
Mar
ketin
g 10
1 -
Indi
a25
/04/
11B
anga
lore
ILT
HR
Chi
na–
Par
t 228
/04/
11S
hang
hai
ILT
Hea
lthan
d S
afet
y -
Rus
sia
02/0
5/11
Virt
ual
vILT
E-C
oach
ing
with
Rup
ert G
oldb
erg
“If
ev
ery
on
e e
mb
race
s th
e
Lea
de
rsh
ip M
om
en
ts t
he
y
en
cou
nte
r in
th
eir
jo
bs,
we
wil
l b
uil
d a
Pe
rfo
rma
nce
Cu
ltu
re q
uic
kly
”
> S
end
your
que
stio
ns
Tec
hnol
ogy
Exa
mpl
e 3:
23
Uni
leve
r F
utur
e Le
ader
s P
rogr
amm
eG
loba
l Col
labo
ratio
n S
ite
In s
umm
ary.
..
24
The
real
ove
rall
obje
ctiv
e is
to a
lign
capa
bilit
y de
velo
pmen
t inv
estm
ent w
ith th
e bu
sine
ss p
riorit
ies
Lear
ning
an
alyt
ics,
vi
sibi
lity
and
cont
rol
Our
Lea
rnin
g an
alyt
ics
give
s th
e vi
sibi
lity
and
cont
rol t
o al
ign
lear
ning
spe
nd a
nd m
easu
rere
sults
The
tech
nolo
gy e
nabl
es e
ffect
ive
lear
ning
del
iver
yac
hiev
ing
1)ef
fect
ive
capa
bilit
y de
velo
pmen
t
2)a
man
agea
ble
cost
to th
e bu
sine
ss
3)lo
ng te
rm e
nviro
nmen
tal
sust
aina
bilit
y.
Cro
ssov
er o
f le
arni
ng a
nd
tech
nolo
gy
Our
jour
ney
toda
y...
Abo
ut U
nile
ver
25
The
Uni
leve
r Le
arni
ng T
rans
form
atio
n Jo
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