Global JPO Workshop on Global JPO Workshop on Capacity DevelopmentCapacity Development

Tbilisi, GeorgiaTbilisi, Georgia2525thth to 29th September 2006 to 29th September 2006

Capacity Development Group (CDG/BDP)Capacity Development Group (CDG/BDP)OHR/ JPO Service CentreOHR/ JPO Service Centre

Georgia Country OfficeGeorgia Country OfficeOHR/Learning Resources Centre OHR/Learning Resources Centre (LRC)

Learning Resources CentreOffice of Human Resources, Bureau of Management

Learning for what?

Build Capacity

Enhance Performance

Achieve Desired Results

Learning Resources CentreOffice of Human Resources, Bureau of Management

Learning Recall Matrix

Learning

or task

Recall after

3 months 10%

Recall after

3 Weeks 70%

72% 85%

32% 65%

Told “How to”

Told & Shown

Told,Shown

& Experience

d

Learning Resources CentreOffice of Human Resources, Bureau of Management

Factors Contributing to our Learning Strategy

UNDP Learning Strategy

(Input Model)

UN Reforms

Organization Priorities & Management Review

HR Strategy

Individual Staff Learning Needs

CO/ Whole Office Learning Plans

Regional Bureau Learning Priorities

Academic Institutions

Corporate Universities

Global Organizations

Organization Mandate & Priorities

Clients’ Needs & Demands

Global Best Practices in Learning

Learning Resources CentreOffice of Human Resources, Bureau of Management

Outputs of our Learning Strategy

UNDP Learning Strategy

Learning Incentives

Blended Learning Solutions

Leadership Development

End-to-End System

Integration

Role Based Curricula

Integrated Learning

Framework

Universal Access to Learning

(including World Campus)

(Output Model)

Knowledge Management-

Learning continuum

Learning Resources CentreOffice of Human Resources, Bureau of Management

Outputs of our Learning Strategy(Output Model)

Universal Access to Learning

Practice &Advisory

Operational/Professional

Leadership (to enhance

Strategic focus)

Community (to enhance awareness)

Practitioner (to enhance proficiency)

Specialist(to enhance

subject -matterexpertise)

Four Level Practice Path Architecture

Four Primary Role-based Curriculum Domains

Programme Management

Coordination

Universal Access to Learning for External

Clients:Other UN Agencies &

National partners of COs (UNDP World Campus)

Internal UNDP Staff throughIntegrated Learning Framework

UNDP Learning Strategy

Learning Incentive

s

Blended Learning Solutions

Leadership Developmen

t

End-to-End System

Integration

Role Based

Curricula

Integrated Learning

Framework

Universal Access to Learning

(including World Campus)

Learning-Knowledge

Management continuum

Learning Resources CentreOffice of Human Resources, Bureau of Management

Practice &Advisory

Operational/Professional

Leadership (to enhance

Strategic focus)

Community (to enhance awareness)

Practitioner (to enhance proficiency)

Specialist(to enhance

subject -matterexpertise)

Integrated Learning Framework for Universal access to Learning

Four Level Practice Path Architecture

Four Primary Role-based Curriculum Domains

Programme Management

Coordination

Learning Resources CentreOffice of Human Resources, Bureau of Management

VDA Practioner levelVDA Practioner level

Practice &Advisory

Operational/Professional

Leadership (to enhance

Strategic focus)

Community (to enhance awareness)

Practitioner (to enhance proficiency)

Specialist(to enhance

subject -matterexpertise)

Integrated Learning Framework for Universal access to Learning

Four Level Practice Path Architecture

Four Primary Role-based Curriculum Domains

Certification in: • Prince 2

• Results based Prog. Management

Certification in: • Prince 2

• Results based Prog. Management

Certification in: • HR

• Finance • Procurement

Certification in: • HR

• Finance • Procurement

Programme Management

Coordination

•Orientation to UNDP•Basic Security in the Field

•Prevention of Harassment, Sexual Harassment & Abuse of Power•Gender Journey

•ICDL

Learning Resources CentreOffice of Human Resources, Bureau of Management

Strategic Learning Initiatives …Universal Access

– UNDP, UN Agencies, UNSSC– VDA World campus for Development Community– LMS gateway

Universal Access to Learning for External Clients:Other UN Agencies & National partners of COs

(UNDP World Campus)• A win-win proposition for all:

– Capacity Development of National partners: a key UNDP priority

– Strengthen working relationships with partners: “Those who learn together, work together better!”

– Revenue generation opportunity for us while our National Partners get highly valuable and context relevant learning opportunities at cost effective prices.

Learning Resources CentreOffice of Human Resources, Bureau of Management

Outputs of our Learning Strategy(Output Model)

CD Prep work: (2 to 4 weeks before joining)

•EIU/Oxford Analytica•Coaching & mentoring•Shadow support

CD Induction Ws (case based)

(3 to 9 months)

•Strategic planning•Change management •Results-based management •Team-building•People Leadership•Communication & Media skills

Thought Leadership Ws• Innovation & Creativity• Democratic Governance• Poverty Reduction• Crisis prevention & recovery

(2 to 3 years)

Assessments & Coaching support for CDs

Sabbatical and Case preparation

(3 to 4 years or on reassignment)

Online Courses on LMS for CDs

Date of Joining

Proposed Role based Curriculum eg: Country Director (CD)UNDP

Learning Strategy

Learning Incentive

s

Blended Learning Solutions

Leadership Developmen

t

End-to-End System

Integration

Role Based

Curricula

Integrated Learning

Framework

Universal Access to Learning

(including World Campus)

Learning-Knowledge

Management continuum

Learning Resources CentreOffice of Human Resources, Bureau of Management

Proposal for Role based Curriculum eg: Country Director (CD)

CD Prep work: (2 to 4 weeks before joining)

•EIU/Oxford Analytica•Coaching & mentoring•Shadow support

CD Induction Ws (case based)

(3 to 9 months)

•Strategic planning•Change management •Results-based management •Team-building•People Leadership•Communication & Media skills

Thought Leadership Ws• Innovation & Creativity

• Democratic Governance• Poverty Reduction• Crisis prevention & recovery

(2 to 3 years)

Assessments & Coaching support for CDs

Sabbatical and Case

preparation (3 to 4 years or on reassignment)

Online Courses on LMS for CDs

Date of Joining

Learning Resources CentreOffice of Human Resources, Bureau of Management

Outputs of our Learning Strategy(Output Model)

Blended Learning Solutions

• Case-based Workshops

(face-to-face)

• Collaborations with World

class institutions

• Assessment for Development

• Coaching & Mentoring support

• Action planning and follow up

Online Courses• VDA curricula (Instructor led on-line)• Self-paced web based courses• CD-Rom based courses• Modules on hand-held devices• Simulations and e-Gaming

UNDP Learning Strategy

Learning Incentives

Blended Learning Solutions

Leadership Development

End-to-End System

Integration

Role Based Curricula

Integrated Learning Framework

Universal Access to Learning

(including World Campus)

Learning-Knowledge

Management continuum

Learning Resources CentreOffice of Human Resources, Bureau of Management

Outputs of our Learning Strategy(Output Model)

UNDP Learning Strategy

Learning Incentive

s

Blended Learning Solutions

Leadership Developmen

t

End-to-End System

Integration

Role Based

Curricula

Integrated Learning

Framework

Universal Access to Learning

(including World Campus)

Learning-Knowledge

Management continuum

End-to-End System Integration

• Learning Management System (LMS)

• Learning Content Management System (LCMS)

• Knowledge Management Systems

• Performance Management System (RCA)

• Balanced Score Card/ MYFF reporting

• Talent Management & Competency framework

• Capacity Building tools

• Practice Experience Map (PEM)

• Interface with ERP data in ATLAS/ ICT

Learning Resources CentreOffice of Human Resources, Bureau of Management

Outputs of our Learning Strategy(Output Model)

UNDP Learning Strategy

Learning Incentives

Blended Learning Solutions

Leadership Development

End-to-End System

Integration

Role Based Curricula

Integrated Learning Framework

Universal Access to Learning

(including World Campus)

Learning-Knowledge

Management continuum

Leadership Development at all

levels

• Thought Leadership Seminars• Online Knowledge-based Courses• Sabbaticals

Thought Leadership

Leadership of People & Organization

Leadership for Development Results

• Assessment for Development• 360 degree feedback • Leadership Style & Climate • Belbin Team Roles• Cultural Compass On-line (CCOL)• MBTI/ DISC

• Coaching and Mentoring• Leaders teaching Leaders• Team based interventions• Face to face Experiential workshops • Action learning Projects

Learning Resources CentreOffice of Human Resources, Bureau of Management

Outputs of our Learning Strategy(Output Model)

UNDP Learning Strategy

Learning Incentive

s

Blended Learning Solutions

Leadership Developmen

t

End-to-End System

Integration

Role Based

Curricula

Integrated Learning

Framework

Universal Access to Learning

(including World Campus)

Learning-Knowledge

Management continuumLearning

Incentives

•Best Learning Team/ Learning Manager Awards

• Innovation/ Creativity

• Building capacity

• Linking Learning to Results

• Sabbaticals

• Development assignments

• Short-term details

• Priority in premium Learning opportunities

Learning Resources CentreOffice of Human Resources, Bureau of Management

Outputs of our Learning Strategy(Output Model)

UNDP Learning Strategy

Learning Incentive

s

Blended Learning Solutions

Leadership Developmen

t

End-to-End System

Integration

Role Based

Curricula

Integrated Learning

Framework

Universal Access to Learning

(including World Campus)

Learning-Knowledge

Management continuumKnowledge

Management – Learning

continuum

Knowledge

(Product)

•Leveraging Knowledge networks for experiences that can be codified into knowledge products

• Thought Leadership Seminars

• Benchmark with best practice organizations

• Online Knowledge repositories

• Sabbaticals to convert experience into Knowledge products

Learning

(Process)

Learning Resources CentreOffice of Human Resources, Bureau of Management

New OHR/LRC website: enhanced access to Learning products and services

Learning Resources CentreOffice of Human Resources, Bureau of Management

What’s coming?

• New website to provide client friendly access to learning products and services including the LMS

• Role based Blended VDA Tracks co-branded with prestigious Universities and Institutions like Columbia University & LSE• 5 core role relevant courses online instructor led• 4 optional self paced online courses• Online case study for application of learning• Development assignment or project eg: Business Process

Improvement• Face-to-face workshop for skills and competencies

• Regional Deployment• Global Learning Manager Workshop• End-to-end Integration

• LMS-LCMS • More Action Learning Programs (Current Pilots)• Learning Incentives

Learning Resources CentreOffice of Human Resources, Bureau of Management