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GREAT LEADER 

SYNDICATEMBA EXECUTIVE 46

29111311 Haidir Afesina 29111328 Hendra Winata 29111329 Mita Listyatri 29111338 Andek Prabowo

 29111344 Aprian Eka Rahadi 29111384 Chairunnisa Mirhelina 29111387 Franciscus Xaverius Kresna P 29111393 Agung Indri Pramantyo

GLOBAL FINANCIAL

CORPORATION (GFC) 

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Outline

Facts

Issue & SolvingProblem in Our

Company 

Issue & How to faceit by GFC

Improvement & LessonLearned

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GFC Facts Global Financial Company (GFC) is a subsidiary of 

Global Equipment Company (GEC) for financing from GEC customer.

Bakersfield office of GFC handles loan for western US.

Bakersfield consist of 14 people for process + approve loans fiancing.

Bakersfield office was taking much too long to process loan application(Appendix A)

Competitor has promise 10 business days or less for approval of loan.

Request to hire more staff in Bakersfield turned down by HQ.

Two types of Application : Standards(40%) & News (60%)

4 Step in loan application : Evaluation & Analysisi Interest rate

Determination

Loan Terms

Final Issuing Bakersfield divide into 3 region.

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Issues in GFC

Bakersfield office was taking much too long to process loan application (Appendix A)

Competitor has promise 10 business days or less for approval of loan.

Request to hire more staff in Bakersfield turned down by HQ.

Lack of process control of processing time for loans application

Appendix B: First Quarter in 1996, 218 loan application  112 (51%) ≤ 10 business day 

Process in Evaluation & Analysis take long time (can reach 12 hours).

Working Process Chart:

 A(12) B(0.5) C(10) D(4)

ProcessID

Process Name Times (hours) People/region

 A Evaluation & Analysis

(1/2) to (10/12) 2

B Interest rates 0.5 1

C Loan terms 3 to 10 1

D Final Issuing 3 to 4 1

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Solution by GFC

Analyze the actual processing time & throughput process for loans for 

past quarter (1st Q in 1996) Appendix B & Exhibit 1

Request to additional staff but rejected because compare in northeast

office (35% more application with same staff) Appendix C

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Solving Problem in Our Company 

This issue can happen to our company i.e in bank bjb.

The sample case is: loan application form process

The main issue same where Evaluation & Analysis Process as

bottleneck.

Our solution as problem solving are:

1)Educate tha sales to complete & collect the data from lead customer.

2)Sales unit shall make sure that lead customer as“real

”prospect.

3)Make standard troughput time for each process in loan application

4)Periodically do controlling and evaluating of loan application process (i.e

each quarterly) as performance indicator.

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Improvement & Lessons Learned

1) Make standard troughput time for each process in loan application

2) Periodically do controlling and evaluating of loan application process

(i.e each quarterly) as performance indicator.