THE MARKET IS CHANGINGAND SO IS TELSTRA WHOLESALE

Developing and launching new products Simplified contracts and processes

Customers at the centre of everything we do

KEY WHOLESALEMARKET TRENDS

Explosion of network demand Growth in the internet

Communicating every moment of every day

OVUM’S WHOLESALE CUSTOMER SURVEYSOME IDEAL CHARACTERISTICS

1. Product depth

2. Best in breed products from fewer suppliers

3. Retail differentiation enablement

4. Listening to wholesale customers and their priorities

5. Greater flexibility and responsiveness

1. PRODUCT DEPTH

More data choices

PRODUCT COMPARISON MANAGED LEASED LINE ETHERNET ACCESS ETHERNET BACKHAUL WAVELENGTH

Best Use & Configuration

Existing SDH infrastructure in place. Proactive

service level monitoring provides

peace of mind.

Dedicated point-point.

Efficient aggregation of a range of copper and/or fibre based Ethernet business

access services over four classes of service.

Best used in point-multipoint scenarios.

National Ethernet backhaul solution that provides the flexibility

to manage your network traffic over

four classes of service.

Available in both point-point and point-

multipoint configurations.

Very high capacity connectivity for core

network points of presence. For

example, backhaul between NBN POIs,

data centres and customer PoPs.

Bandwidth options start at 1Gbps.

Coverage National Metro & Regional Metro & Regional Metro & Regional

Platform SDH & DWDM Native Ethernet Native Ethernet DWDM

Interface options SDH/Ethernet Ethernet Ethernet SDH/Ethernet

2. BEST IN BREED

Ethernet Access and Backhaul products accredited by Metro Ethernet Forum 3G Pre-Paid mobile with a cutting edge intelligent network platform

Delivery of Voice and Broadband products over the NBN, with leading transition support

Our International Customer Service Standard certification rates us in top 7% of organisations

3. DIFFERENTIATION IN RETAIL MARKETS

Fixed Access,Data and

Mobility Platforms

SO

ME

E

XA

MP

LE

S 1. Four classes of service as part of Ethernet Access and Ethernet Backhaul

2. Voice and Broadband products for the NBN

3. New 3G Pre-Paid mobile platform

4. LISTENING TO WHOLESALE CUSTOMERS...

Putting customer needs at the centre of everything we do Customer feedback via the Customer Value Analysis (CVA), service tracking, frequent customer engagement and ongoing relationships

Implementing the Net Promoter System (NPS)

...AND RESPONDING TO THEIR PRIORITIES

Developed standalone Broadband and national aggregation for the NBN in response to customer input

Proactive monitoring with Managed Leased Line

Quote Tool

A fully functioning interactive online B2B environment

Expert Solutions Engineers

New online billing and reporting solution, TW LinxOnline Analyst

5. GREATER FLEXIBILITY AND RESPONSIVENESS

CONNECTING OUR CUSTOMERS TO THEIR FULL POTENTIAL

We’re listening

We’re delivering on our commitments

We understand what we need to do to be a great

wholesale provider

THE RIGHT PARTNERBRINGS OUT THE BEST IN YOU