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An introduction to IT at Queen’s College and a step‐ by‐step guide on connecting your computer to the College network and the Internet.
Getting Connected
h t t p : / / www . q u e e n s . u n im e l b . e d u . a u / q i /
Getting Connected 2
Table of Contents
Introduction............................................................................................................................. 3
The IT Facilities ........................................................................................................................ 3 Queen’s Intranet...........................................................................................................................................................................3 Network Printing .........................................................................................................................................................................3 IT Equipment.................................................................................................................................................................................3 Getting Help ............................................................................................................................ 3 What can I get help with? .........................................................................................................................................................3 How do I contact the IT Support Team? ............................................................................................................................4 Can I help?.......................................................................................................................................................................................4 Purchasing Computers ..............................................................................................................................................................4 Getting Connected ................................................................................................................... 4 Connecting your PC.....................................................................................................................................................................4 Some tips on network cables and sockets ..........................................................................................................................4
Testing your internet access...................................................................................................................................................5 Logging in to Qi .............................................................................................................................................................................5 Understanding your username..............................................................................................................................................5 Set Queen’s Intranet as your home page ...........................................................................................................................5 Joining the College workgroup ..............................................................................................................................................6 Microsoft Windows XP................................................................................................................................................................6 Microsoft Windows Vista...........................................................................................................................................................6 Apple Macintosh OS X 10.5 .......................................................................................................................................................7
Network Storage Space .............................................................................................................................................................7 Accessing your network storage space ...............................................................................................................................7
Printing.............................................................................................................................................................................................8 Microsoft Windows Vista...........................................................................................................................................................8 Microsoft Windows XP................................................................................................................................................................8 Apple OS X 10.4 & 10.5................................................................................................................................................................8
Antivirus Software ......................................................................................................................................................................9 Quota ...................................................................................................................................... 9
Qi Tips ................................................................................................................................... 10
Troubleshooting and Frequently Asked Questions ................................................................. 10 I can’t access the internet ......................................................................................................................................................10 How do I configure my network address?.......................................................................................................................10 Do I get a Queen’s College email address? ......................................................................................................................11 Can I purchase more download quota or print credit?.............................................................................................11
A final word ........................................................................................................................... 11
Getting Connected 3
Introduction Queen’s College has an advanced IT environment that plays a central role within the College community. It is essential that all residents have access to the network either from their own room or from the computer lab. This guide is to help you take the first steps in using the IT facilities.
The IT Facilities
Queen’s Intranet The Queen’s College Intranet (Qi) (Figure 1) is the central source of information regarding College events, activities, news, contact details and more. Qi can also be accessed when you’re not at College.
Network Printing There are two high‐speed duplex laser printers in College – one located in the computer lab (North) and the other in the photocopy room near the library (Johnson Wing).
You can use these printers from College computers (e.g.: in the lab) or from your own room. The cost is 5 cents per printed side and the charge is automatically deducted from your QUIPS (Queen’s Internet Payment System) balance.
IT Equipment Digital cameras (video and still), projectors and scanners are available for student use.
Getting Help Queen’s has an IT support team comprised of residents and staff who are available to give you a hand if you run into problems or need assistance or advice.
Before asking for help you should make a decent effort to solve your own IT problems. Basic IT skills are of increasing importance and one of the best ways to develop such skills is to troubleshoot problems by yourself. In the long term, as your skills and independence increase, this will almost certainly save you time.
What can I get help with? We can assist you with basic computer problems, if you have trouble connecting to the network, purchasing advice, printing problems and general tips on how to more effectively use IT. Depending on our schedule we may also be able to provide assistance for more complex issues, such as replacing hardware and performing system backups and re‐installs.
The following operating systems are supported by Queen’s College IT:
• Windows ‐ XP, Vista • Mac OS X ‐ 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard)
We may be able to provide limited assistance for other operating systems, including Linux distributions such as RedHat/CentOS and Ubuntu.
Figure 1 Queen's College Intranet
Getting Connected 4
How do I contact the IT Support Team? • If you can get online then you can submit a problem docket via Job Tracker on the
Queen’s College Intranet (Qi) (look under forms) • Contact a student IT committee member – lists will be published around College the
week after O‐week • Call the IT office (#555) or drop in to the IT office on ground floor east
Can I help? If you are familiar with computers and would like to provide IT support to your fellow Queener’s, we have a limited number of paid positions on the IT Committee. If you’re interested in joining then please send an email to: [email protected]
Purchasing Computers For Windows computer/laptop repairs, we recommend:
Nexus Technology http://www.nexus.com.au 208‐210 LaTrobe Street (near RMIT/Melbourne Central) To buy a PC, we suggest:
• Dell Computers (http://www.dell.com.au) ‐ for workstations and laptops. Warranty is Australia‐wide and you can have the computer safely delivered to College.
• Nexus Technology – for PCs/extras e.g. USB drives, external hard drives etc • Next Byte – For Apple computers and accessories, Union Building, University of
Melbourne
Getting Connected
Connecting your PC You should have a network cable ‐ either you brought your own, or you purchased one when you entered College. If you haven’t got a network cable, you can purchase one from the front office.
Plug your network cable into the network socket located somewhere in your room near the floor (See Image 1).
Plug the other end of the network cable into a similar socket in the back of your PC.
Some tips on network cables and sockets • Your network cable is most likely blue, green or grey
in colour. Red and yellow cables (crossover cables) may not work with some systems.
• Your phone cable is different to your network cable. They are not interchangeable. The phone cable is normally thinner and the plugs are smaller.
• People often mix up the network socket with the phone socket. • Likewise, the modem socket on your PC or laptop is not your network socket.
Image 1 - RJ45 female network socket
Getting Connected 5
Testing your internet access Your computer needs an IP (network) address so that it can be identified on the College network and on the Internet. Most computers are already configured to automatically obtain an IP address when they plug into the College network and therefore you may not need to configure anything to access the internet.
To test your network settings simply plug in a network cable, wait 5‐10 seconds, load your preferred browser (e.g.: Internet Explorer, Firefox) and attempt to load the Queen’s College Intranet website.
If you can access Qi then there is no need to configure your computer for internet access. If you cannot access Qi then please ensure that your computer is set to automatically acquire an IP address (DHCP). If you’re not sure how to do this then please refer to the troubleshooting section at the end of this document.
Logging in to Qi Prior to logging into Qi you must obtain your username from the IT department. For security reasons your account is verified manually and if you were not present during an orientation program you may need to visit the IT office to have your account activated. You will need a current email address to activate your account. Queen’s College will not supply you with an email address and you are expected to use your personal or university email address.
If you know your username you can log in by pointing your preferred browser to the following URL: http://www.queens.unimelb.edu.au/qi/
If you cannot access the website then please refer to troubleshooting section: How do I configure my network address.
We operate on a single sign on, therefore your username will provide you access to all college IT facilities, including printing and the computer labs. Do not share your username or password with anyone.
Understanding your username Your username is made of 3 parts: q YYYY NNN where q represents Queen’s, YYYY represents the year you joined and NNN is your user number.
Set Queen’s Intranet as your home page All browsers are slightly different but, although the words they use vary, most work in broadly the same way. The following instructions should work in most current browsers.
Open the main internet tools menu in your browser ‐ this may be called Tools, Edit, Firefox, Opera or Safari (depending on your browser and operating system).
Select the tab marked 'General', 'Preferences', 'Options' or 'Internet Options' (depending on your browser).
Why set Qi as my homepage? The Queen’s College intranet is the central communication portal for life at college. In many instances information will only be posted on Qi and therefore we recommend that you log in at least every day and no less than once every 3 days. To stay up‐to‐date we strongly advise that you set your home page to Qi.
If you have forgotten your username and/or password then you may retrieve them online. Visit Qi and look for the appropriate links on the log in page.
Getting Connected 6
Look for a box entitled 'Homepage', 'Homepage location' or similar, which will contain the URL (web address) of your current homepage. Type http://www.queens.unimelb.edu.au/qi/ into this box and click OK. Your new homepage will be set.
If you need further help setting your homepage, check your browser's Help menu.
Joining the College workgroup To access other residents’ computers, or share your own files with them, you will need to join the QUEENS workgroup. This step is not required to access the internet.
Microsoft Windows XP Right click My Computer, either from the Start
Menu or Desktop, and click Properties Select the tab labelled
Computer Name Give your computer a
description in the field labelled Computer Description. This is the visible description of your computer to other users on the network
Click the Change button
Enter a name for your computer in the
Computer Name field; this is what your computer will be seen as on the network
Set the Workgroup field to QUEENS n.b.: Please ensure you set the workgroup as it appears above, not, for example, QUEEN’S
Press OK and, if required, restart your computer
Microsoft Windows Vista
Right click Computer in the Windows Menu and press Properties
In the tasks pane click Advanced system settings
Follow from Step 2 onwards in the above guide for Windows XP
Figure 3 – Windows XP Step 1
Figure 2 – XP Steps 2, 3 & 4
Figure 4 – XP Steps 5 & 6
Figure 5 – Vista Step 1 Figure 6 – Vista Step 2
Getting Connected 7
Apple Macintosh OS X 10.5 From the Apple menu (top left), select System
Preferences From the System Preferences, select Network Click Advanced (bottom right) Select the WINS tab Give your computer a
name in the NETBIOS field; this is what your computer will be known as to some Windows computers.
Set the Workgroup field to QUEENS n.b.: Please ensure you set the workgroup as it appears above, not, for example, QUEEN’S
Press OK
You should also set your computer’s name in the Sharing section of System Preferences.
Network Storage Space All residents are provided with a home directory (storage space) on the College server to store work files. If you store your work files in your home directory, you will also be able to access them when you login to a lab computer.
Accessing your network storage space Microsoft Windows XP or Vista
XP: Press Run in the Start Menu and type \\timmay into the box., press OK.
Vista: Enter \\timmay into the Start Search box in the Windows menu. You will need to enter your Qi username and password. Right‐click on the homes folder in \\timmay and
select “Map Network Drive”. You may check Reconnect at login to have the drive available to you at all times, even after a restart.
Mac OSX
From the main menu in Finder select Go » Connect to Server and enter smb://timmay/homes into the server address field. Press Connect.
Figure 7 - OSX Step 1
Figure 8 – OSX Steps 4, 5 & 6
Figure 9 - Windows XP
Figure 10 - Vista
Figure 11 - OSX 10.5
Getting Connected 8
Printing
Microsoft Windows Vista Click on Start » Network Select Add a Printer Add a local printer Create a new port » Local port Port name \\timmay\labprinter or \\timmay\jprinter (depending, of course, on
which printer you’d like to use) Printer driver = HP Laserjet 4300 PCL 6 Printer name = Labprinter on timmay or Jprinter If this is your preferred printer then tick Select as default printer Done
Microsoft Windows XP From the Start Menu click Run Enter \\timmay\labprinter or \\timmay\jprinter, whichever you prefer, and
press Ok If this is the first time you have installed the printer, a popup window will appear
asking if you want to install the printer drivers, click Ok
That's it! The lab printer should be installed.
Apple OS X 10.4 & 10.5 To find out what version of Mac OS X you are running click the Apple menu » About this Mac
10.4 (Tiger)
Apple menu » “System preferences” Click on “Print & Fax” under “Hardware” Click “+” While holding the option key click “More Printers” Make sure “Advanced” is selected at the top. In Device: Select “Windows Printer via SAMBA” In Device name: Enter a name for the printer (e.g.: Labprinter or jprinter) In Device URL: type smb://username:[email protected]/labprinter (or jprinter) Select the model “Generic”, and click “Add”.
10.5 (Leopard)
Apple menu » System preferences » Print & Fax Click “+” Customise the toolbar (Hold Command+Option and click the icon in the top right of
the toolbar) Drag the "Advanced" icon into the toolbar Click the new Advanced tab Select Windows Printer In Device name: Enter a name for the printer (ie Labprinter/jprinter In Device URL: type smb://username:[email protected]/labprinter (or
jprinter) Select the model “HP 4300 Series”, and click “Add”.
For more up‐to‐date printer setup instructions please consult Qi
Windows users please note: You must connect to your home directory (see Network Storage Space) before you can print
Getting Connected 9
Antivirus Software
For the sake of your security and those around you, You must install antivirus software on your PC
Why? You are connecting to the internet and to a network with over 250 computers on it—without antivirus software you will get infected and then you will infect others. Some computers come with subscription antivirus software, such as Norton or McAfee, which is wonderful but please ensure that you renew your subscription when required. If you cannot renew your subscription then install free antivirus software, such as AVG Free.
Never install more than one antivirus software at the same time. Always keep your antivirus up‐to‐date. Up‐to‐date free antivirus, such as AVG, will
almost certainly provide better protection than outdated paid‐for software. For this reason we suggest
Software can be downloaded free from Qi’s Software Centre: http://www.queens.unimelb.edu.au/qi/tools/software/
Quota Quota refers to the download limits set by the College. Quota limits are set to ensure a fair and reasonable usage of internet access across the entire College. The College is committed to providing the best possible Quota works in the following manner:
Each person in College is allocated 50MB per day Unused quota accumulates to a maximum of 300MB You may purchase extra quota from Qi Queen’s College, University of Melbourne and RMIT websites do not count against
your quota AVG Antivirus updates do not count against your quota Usage of the Computer Labs and Library computers does not affect your quota.
For more information on Quota please consult the help section of Qi
Getting Connected 10
Qi Tips Check the news at least once per day. All the college news and events are posted
on the Qi home page. If you don’t check it you might miss out on something important.
If you can’t make it to dinner then order a late meal via Qi. The meal will be setaside for you in the late meals area. You must order late meals before 4pm the same day Look under “Forms”.
Forgotten then name of your neighbour already? No problem, look them up in the directory – everybody’s in there, photo and all!
Got something to say? Write a “MyPage” and share it with everyone! Get something to ask? Hit the forums ‐ where no question goes unnoticed. You can stay upto‐date with College news by linking the RSS feed on the news page
with your preferred feed aggregator You can subscribe to the college calendar in services such as iCal, Gmail and Outlook
using iCal or RSS
Take the time to explore all that Qi has to offer including:
Emergency and general medical information, clickstreams, calendar, news, photobox, forums, master key roster, Eakins etiquette guide
and many guides on IT services.
Troubleshooting and Frequently Asked Questions
Please remember: Computer skills are an integral part
I can’t access the internet Most often this is simply because your quota has run out. Can you access Qi? Yes – log in and check your quota on the home page. If you still have quota, but cannot access the internet, then try lodging an IT support job on Qi. No – Check the cables are plugged in properly (e.g.: not loose, not plugged in to telephone/modem sockets). If everything is plugged in then please see “How do I configure my network address?”
How do I configure my network address? Most computers have IP addresses set to automatically obtain when they connect to a network. If you cannot access any network resources, such as printers or the intranet, then your IP address may need to be changed to configure automatically (DHCP).
To do this you’ll need to edit your network adapter’s TCP/IP properties to obtain IP address automatically.
Getting Connected 11
Windows XP users:
Click on Control Panel in the Start Menu Click Network and Internet Connections Click Network Connections Locate the icon for a Local Area Connection (pictured) If your connection is Disabled then right click and select Enable Right click and select Properties Find the TCP/IP Protocol and double‐click it Ensure that Obtain and IP address automatically and Obtain DNS server
address automatically are both enabled Press OK and restart the computer if required
Windows Vista users:
Click on the Windows Menu (bottom left) then click Network Click Manage Network Locate a Local Area Connection If your connection is Disabled then right click and select Enable Right click and select Properties Find the Internet Protocol Version 4 (TCP/IPv4) and double‐click it Ensure that Obtain and IP address automatically and Obtain DNS server
address automatically are both enabled Press OK and restart the computer if required
Mac OS X users please note:
Due to subtle variations in different versions of OS X it is not convenient to write a guide, please consult your system’s help menu, obtain the assistance of an IT committee member or contact the IT department for assistance.
Do I get a Queen’s College email address? No We assume you have enough email addresses. If you don’t have an email address (required for access to Qi) then the institution you are enrolled at will provide you with one.
Can I purchase more download quota or print credit? Yes You can purchase print credit (QUIPS) that is instantly billed to your College account from either the office or Qi (the intranet). Print credit (QUIPS) can be used to purchase additional quota on Qi in the Forms section.
A final word • Visit the Help pages on the Intranet and read the ‘Getting Started’ section—
this will give you the steps needed to secure your PC and what your responsibilities are (yes you have responsibilities if you connect to the network)
• Visit the Software Centre (under Help) and install the ‘essentials’. This will let you view/listen all the videos, music, photos etc that will appear on the intranet over the year. Trust us ‐ you don’t want to miss out!
• Read the online Help pages to understand how download quotas and printing works.
Getting Connected 12
My username is
_________________________
Queen’s College IT Services Guide 2009
Please note: Pages 3 & 4 of this guide are within the scope of the Fresher Exam.
