Get Started – Create Your Account Workflow

Monash Account Registration Services (MARS) Workflow 1. Step 1 (ID verification) - Click ‘CREATE YOUR ACCOUNT’ from the Get Started site OR

goto: https://mars.monash.edu/

You will require to enter the following information:

1.1. VTAC/Monash ID Number (mandatory)

1.2. Given Name (if they have one)

1.3. Family Name (mandatory)

1.4. Date of Birth (mandatory)

2. Step 2 (Monash account) – You will need to select whether you have an existing Monash

account in this step. If you are new student, then select, ‘No, I would like an account’. If

you previously have a Monash account then the screen below appears. You will need to

insert your current Monash username and password to continue

3. Step 3 (Email verification) – This step requests you to enter your personal email address

and confirm that email address in order for you to receive the MARS token (an

activation email). Once your email address is confirmed then click ‘Send verification

email’ to continue

4. Step 4 (Registration complete) - You will receive an email from your personal email

address you have inserted from the previous step (see the below screenshot shows the

email content with the email verification link)

5. Step 4 (Registration complete) - Once you click the link within the email to verify your

personal email address, the MARS page will update to confirm all 4 steps have

completed. Your details will be process within our IT system to provision your Monash

account

Monash Account Activation Workflow 1. Once your Monash account has been created in the system, you will receive a second

email which includes an account activation link where you can complete your Monash

account activation and Multi-Factor Authentication setup process (See below example

email). Click on link to start to activate your Monash account

NOTE: This email will send to your personal email address you have registered during

your MARS process. Please check your SPAM folder if you don’t see it in your mailbox

2. Step 1 (Password recovery) – This step to allow you to set your Monash account

password

3. Step 2 (Password recovery) – You will be required to configure the Self Service Password

Reset (SSPR).

4. If your password doesn’t meet Monash password requirement, you will see an

error when you try to register your Mobile for SSPR (See below). Click on ‘Set

password again’ to set a new password that does meet the requirement before

you can continue to activate your Monash account

5. Step 3 (Secure your account) – You will be required to register Multi-Factor Authentication

(MFA) for your Monash account. Click ‘Register now’ to continue

NOTE: Please refer to OKTA MFA Workflow (Shown below)

OKTA MFA Workflow 1. Click ‘Register now’ from ‘Secure your account step’ during the Monash account

activation process to begin to register the MFA for your Monash account

2. Click ‘Next’ to continue

3. Next page will provide you with:

• Send me a link - Install the OKTA app on their mobile device

• Register now - If you already have the OKTA verify app installed

• I can’t install Okta Verify - Other options to register MFA

4. At this point, you will have three options:

• Option 1 (Strongly recommended) – Register with Okta Verify app

• Option 2 – register with Google Authenticator

• Option 3 – Order a YubiKey

NOTE: Option 1 will have full features, option 2 and 3 will have different limitations, you

can compare three options here.

Option 1 – Register with Okta Verify app

1) If you haven’t installed Okta Verify app on your mobile, you will need to:

• Select device type (iPhone or Android)

• Fill in Mobile Number and

• Click ‘Send me a link’

• You will receive an SMS on your mobile, tap on the link within the SMS message

from your Mobile to install the Okta Verify app

• Once your app installed on your mobile, click ‘Register now’ to continue

2) If you have already installed the Okta Verify app, click ‘Register now’ (from your

computer) to continue

3) Sign in to your Monash account to continue

4) Click Setup (below Okta) for Okta Verify

5) Select the type of your Mobile and click ‘Next’ to continue and Scan barcode window will

appear next

6) Scan barcode will appear on the next screen

7) Next, open the Okta Verify app from your Mobile. Tap ‘Add Account’ on iPhone, or ‘+’ on

Android Mobile to scan the QR Code from your computer

8) Click ‘Finish’ from your computer to continue

9) Select a security image and click ‘Create My Account’ to complete your MFA registration

10) Next page your will is your my.monash home page

Option 2 - Register with Google Authenticator

1) Install Google Authenticator from App Store (iPhone) or Play Store (Android)

2) Click ‘I can’t install Okta Verify’

3) Click ‘Register now’

4) Click ‘Setup’ (below Google Authenticator) for ‘Google Authenticator’

5) Select the type of your Mobile and click ‘Next’ to continue

6) Scan barcode will appear on the next screen

7) Open Google Authenticator from your Mobile. Click ‘Begin’ and select ‘Scan a barcode’ to

scan the barcode from your computer

8) Once you have scanned the Barcode, your mobile will confirm that ‘Account added’ with

6-digits code with your student email address appeared on the screen

9) Click ‘Next’ to continue

10) Enter the code on the next screen (Get the code from your Google Authenticator app on

your mobile) and Click ‘Verify’ to continue

11) Click on ‘Go to my.monash’ to complete the Google Authenticator registration which the

page now will log you into my.monash portal

Option 3 - Order a YubiKey

1) Click ‘I can’t install Okta Verify’ and

2) Click ‘Order USB Key’

3) Click ‘Proceed with order’

4) Fill in the details and click ‘Submit order’ to complete the process

• Select correct type of YubiKey

• Your Full Name

• Your Monash email address

• Delivery method – for international student, only In-person pickup is available

You can find more information about MFA Help on our Self-Help site.