Gestión de Calidad y Dynamics AX

8/6/2019 Gestin de Calidad y Dynamics AX

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Total Quality Control Management for Microsoft Axapta

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Introduction to

Total Quality Control ManagementFor Microsoft Axapta

Trademarks

Microsoft and Microsoft Axapta are trademarks of Microsoft Corporation. All other

trademarks are trademarks of their respective holders.

Proprietary InformationThis document it the property of ERP Solutions.biz, Eden Prairie, MN USA.


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Introduction

Global competitiveness is changing the way organizations around the world are doing

business. Quality is leading this change and todays businesses need to adopt qualitystandards which will improve the quality of products and services to maintain their

competitive edge. ISO 9000 provides a worldwide guideline to businesses for developmentof quality standards, administration of those standards, and the control of their products,

operations, and services. It provides the accreditation in quality that is necessary forcompanies to expand their global presence and seek new customers.

Numerous software applications for quality control are available in todays market. Mostsolutions are independent applications written specifically for quality control and do not

provide the integration to other applications such as manufacturing or accounting.

The ISO 9000 Quality Assurance Model defines three basic areas: administration and controlof your quality system; the steps to realizing your product or service; and the necessary

support activities. To effectively achieve this model businesses need ERP solutions that

provide these basic areas of quality assurance as well as the integration to other areas ofoperation. Total Quality Control Management (TQCM) has been designed with

functionality based upon the model and standards of ISO 9000. It is developed under the

best practice guidelines set by Microsoft for Axapta and provides ISO 9000 standards withthe same interface, features, flexibility and true integration as other Microsoft AxaptaModules.

Individually there are 20 clauses that describe ISO requirements in quality control. Theserequirements are shown in figure 1.


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Figure 1; ISO Quality Assurance Model

Administration & Control

ManagementResponsibility

Quality System

Document and DataControl

Product Identification& Traceability

Control of Inspection,Measurement, and

Test Equipment

Inspection and Test

Status

Control ofNonconforming

Product

Control of QualityRecords

Product Realization

Contract Review

Design Control

Purchasing

Control of CustomerSupplied Product

Process Control

Inspection and

Testing

Handling, Storage,Packaging,

Preservation, andDeliver

Servicing

Support Activities

Corrective andPreventive Action

Internal QualityAudits

Training

Statistical Techniques


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Inspections and Investigations

TQCM provides these primary areas of quality control management:

Inspections Investigations Item Accreditations Posting Reporting Document and Certificate Management Instrument, Tool, and Machine Calibration Sample Lot Testing Historical quality Data

Inspections and InvestigationsIn TQCM, inspections are the process for carrying out investigations. Investigations provide

the steps and procedures for the inspection and document the results of the inspection.

When performing inspections, the inspector will call on an investigation associated to theproduct, process, operation, instrument, or machine to be inspected.

Inspections can be performed either through a staged requirement of a process such asincoming purchased items, or randomly selected at the will of the quality controldepartment. TQCM provides automated associations for inspections and will automatically

associated the appropriate investigation. Investigations can have circular associations with

customers, vendors, internal, and tool.

Inspections can be: Pre Arrival Purchase Incoming Purchase Incoming Accreditation Tool In Process Production Production Final Customer Pre-ship Post Customer Ship Investigation Random

Investigations can be associated as follows:

Vend Table Vendor- All- Group

Cust Table - Customer- All- Group

InternalThese associations, above, can be related to:

Item (Product) Tool Operation in a production route

Inspections and Investigations are associated. Purchase incoming inspections can beassociated by vendor in three formats; vendor specific, vendor group, or for all vendors.


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Inspection Associations

Purchase Incoming Associations

Vendor Specific; vendor specific means that an item requiring purchase incoming inspectionwill be associated to an investigation. You associate a vendor to an item and to an

investigation. You can have multiple vendors associated to a single item and a singleinvestigation; or have multiple vendors associated to a single item associating a separate

investigation to each vendor.

It may be the case where you have your own product produced by multiple subcontractors.

Perhaps one subcontractor has poorer quality than the others. In this case you canassociate more stringent and comprehensive investigations for this specific vendor.

All; all means that all vendors associated to an item will have one associated investigation.

Vendor Group; where you have purchased items that are purchased from several vendors,

you can create a group and associate the appropriate item, vendor, and investigation to the

group. This may be a case where you are purchasing components from distributors, whoare not the actual manufacturer, and typically the components will follow the same

investigations.

Figure 2; Investigation Associations, Purchase

Purchased Item

Investigations

Investigations

Vendor Group(Multiple Groups)

Specific Vendor(Multiple Vendors)

All Vendors Investigation


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Production Incoming Associations

Incoming inspection from production as well may have associations similar to the process

described for incoming purchasing. These associations are by Customer Specific, CustomerGroup, or all. Figure 3 shows these associations:

Figure 3; Incoming Production Associations

Points in your manufacturing process can have inspection points as well:

Figure 4; Production, In Process Inspection Points (IPIP) Associations

The Inspection ProcessTQCM provides the full circular inspection process with investigations occurring before your

vendor ships materials to your facilities, as well as post shipment investigations after

products have been delivered to your customers.

This full circular process provides a comprehensive quality historical record of your productsand processes. TQCM can also be interfaced to machine testing equipment to provide

automatic statistics typical in SPC (Statistical Process Control) environments throughMicrosoft COM. These environments will typically require the services of a Microsoft

Business Partner to build the connectivity between Axapta and the PLC. As TQCMincorporates transactional tables for the accumulation of investigations and their results,

manufacturers can adapt the investigations to their company specific data. SPC provides an

IPIP

Investigations

Investigations

Customer Group(Multiple Groups)

Specific Customer(Multiple Customers)

All Customers Investigation

Manufactured Item

Investigations

Investigations

Customer Group(Multiple Groups)

Specific Customer(Multiple Customers)

All Customers Investigation


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Customer Pre ship

With TQCM you can perform a customer pre ship investigation. This could be by request by

specific customers or perhaps you may want to inspect all shipments for your newcustomers. It might also be used to provide a customer a non conforming part. For

example you may not have in stock a specific item a customer requires. You have onesimilar and the customer will permit shipment of this item in replacement of the required

item if it meets specific specifications.

Post Customer Shipment Investigation

Some companies may have equipment in the field that requires inspections or service. Or itmay be an item in which the customer states is in a nonconforming state for which you

dispatch a field inspector. You can perform onsite inspections with TQCM through AxaptasEnterprise Portal.

Instrument Calibration

Quality control instruments, tools, machines and other pieces of equipment in

manufacturing companies require calibration and maintenance. TQCM provides functionalityto schedule these procedures.

TQCM incorporates complete functionality for scheduling calibration tests of instruments andthe maintenance of tools, machines, and other equipment. With Instrument calibration youcan track instrument certificates with complete historical records of certification through

integrated maintenance logs.

The Instrument Calibration Table also permits you to issue Risk Instrument Notifications

based upon the maintenance or certification which are safety and operation notifications tooperators. Instrument Calibration is integrated to investigations so inspections can be

scheduled for calibration and maintenance with the same process used in standard qualityinspections. Inspection results are posted to the quality inspection transaction table.

Standard Order Procedures

ISO Standard Order Procedures are created and maintained in TQCM. With this feature youestablish and maintain the controls of window compatible associated documents withdocument dating, approvals, and revision levels.

Standard Order Procedures in TQCM also permit you to build workflow templates for the

processing and notifications of Nonconformance Reports. Through this feature you build

stepped processes with workgroups associated to each step that will be used whennonconformance reports are created. One example would be in reviewing customer

shortages; in this example a customer reports in a recent shipment that the accompanyingpacking list states two pieces shipped. However, their count of the shipment found only

one. When the nonconforming condition is reported, the supplier can launch the StandardOrder Procedure for Customer Shortages. This may include a step for inventory control to

perform a count to determine if inventory reflects inventory out of balance by the shortage

quantity reported by the customer. It may also include a step for the shipping departmentto compare the weight of the package for two pieces versus one.

Nonconformance Reports

Nonconformance reports in TQCM provide you capability to create, report, and track thereports of nonconforming conditions in components and products.

Nonconformance reports can be created from an inspection process, automatically from a

sales order, or manually created. The reports consist of the base data providing the


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condition of nonconformance including the associated information from where the

nonconformance was derived. When created from the manufacturing floor from a

production inspection, TQCM will automatically bring in the relationship to item, productionorder, operation, batch/serial number (when applicable) and other details. This same data

will be associated when derived from purchasing and sales.

As nonconformance reports are created, they are reviewed by the appropriate QC personnelwho associates a Standard Order Procedure (SOP) workflow relative to the subject of the

nonconformance. The SOP workflow can be modified with steps added or deleted on-the-fly

specifically for that nonconformance without changing the SOP workflow templates.

In TQCM, Nonconformance Reports provides a worksheet for quality control personnel towork on the condition with accumulated data and steps to act upon the nonconformance. In

this area, re-inspections can occur, verification of data, and direction for next steps ofactions.

Corrective ActionsWhen a nonconformance condition is confirmed, the next step is to correct the condition.

TQCM Corrective Actions permit you to directly convert a nonconformance report into a

corrective action bringing into the corrective action all of the relevant data and details. Thisis the form that documents the action taken to correct the nonconforming condition. Itprovides the historical record of the corrective action with associations to the related

modules in Axapta.

Sample Lot Testing

TQCM provides the capability to create sample lots for testing. Sample lots are the standardfor testing or measuring of items that you purchase and/or manufacture. With TQCM you

create a sample lot table for an item based upon standards you set and that this item mustachieve. When an inspection journal is created, the inspector can retrieve the sample lot

table that is adjusted based upon the actual configuration and quantities of the incoming

purchase order, in process inspection point, incoming production, or customer pre-ship

investigation.

The sample lot investigation will advise the inspector the quantity of items of the incoming

or in process lot that must be inspected. It will automatically check the AQL (AcceptableQuality Level) established in the sample lot standards and pass or fail an inspection based

upon AQL. Its flexibility provides the inspector the ability to continue inspection of the lot to

achieve a higher AQL to pass the specific lot.

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Gestión de Calidad y Dynamics AX