Gentlemen, This report is showing up in my inbox as a ...extras.mysanantonio.com/pdf/sapdcomputer/PD_RMS_Support1.pdfFrom: Daniel Gonzales (SAPD) To: PD RMS Support ; PD AFR Support

From: Jason SanchezTo: Erik Doyle; Stephen Gaffigan; PD AFR Support; James SidesSubject: afr issueDate: Saturday, December 03, 2011 8:12:40 AMAttachments: 11295565-WANTED-112711.pdf

Gentlemen, This report is showing up in my inbox as a duplicate form submission and it is the original arrestreport....the only option is to delete or download. there were no other reports written under this casenumber to my knowledge, but i do not know what resourse i could use to search to see if someoneentered the wrong case number and submitted it before my report hit the workflow i am unsure as to who to send it to for remedy and have attached the pdf version completed would you please advise the working remedy in case other officers are experiencing the same issue.... thanks in advance, jason

From: Colt ArnoldTo: James Sides; PD AFR Support; PD RMS Support; Erik DoyleSubject: AFR ISSUEDate: Saturday, December 03, 2011 6:47:04 PM

All- I ran into an issue with AFR on a report written last night by the probationary I was training. We had evidence placed in the property room and multiple offenses. However, in the property section we were only able to associatethe evidence to 1 offense, even though it was related to 2 offenses due to there being radio buttons versus check boxes in theassociation field. We just associated it with the higher offense. Just an FYI, but you might consider making them check boxes. Also, ran into poss of fireworks the other day and the offense is not available in AFR, unless it is named something ridiculous. We justused Ord Violation, but might consider adding it with New Years coming up. Colt Arnold #1269San Antonio Police DepartmentEast Patrol - C Shift

From: Daniel Gonzales (SAPD)To: PD RMS Support; PD AFR Support; PD RecordsCc: Tonja Brandt; Roy Waldhelm; Michael Mosley; Daniel Scott; James SidesSubject: AFR ReportsDate: Wednesday, March 07, 2012 6:47:02 AMAttachments: SKMBT 42112030707280.pdf

SKMBT 42112030707170.pdf

Find attached two PDF files of missing AFR reports so that they may be scanned into RMS. The following show up on the AFR missing list but are actually already in the RMS system and shouldnot be on the list that has been sent to Patrol: SAPD11214003SAPD11265747SAPD11259172SAPD11264200SAPD11286378 The below listed report has a computer glitch and apparently cannot be cleared from the system, norforwarded through the work flow process. Two e-mails have already been sent to AFR Supportconcerning the report but as of this date, nothing has been done to resolve the matter: SAPD12001697

From: Suzanne MartinTo: PD AFR Support; PD RMS SupportSubject: Airport Case NumbersDate: Wednesday, March 07, 2012 7:55:08 AM

Here are two more AFR reports that can not be addressed by the officers due the inability to add theirmissing badge numbers. These reports continuously show up on our outstanding AFR reports lists andcan not be corrected on our side of the house. We have been advised this is a vendor issue and theywill need to go in and add the badge numbers? SAPD11226966 – M. DiamondSADP11228609 – R. Tamez Sgt. Suzanne Martin # 9912Training Unit / EDU K9 UnitSan Antonio International Airport Police(210) 207-3470(210) 213-2208 Cell

From: Wayne ShoquistTo: PD RMS Support; Beverly Daye-Hixon; Carol Hinojosa; Dawn Pearson; Delilah Bradley; Gilbert Barrera;

Humberto A. Sanchez; Jason Gentry; Jeannette Kriewald; Joe McKinney; Lisa Cisneros (SAPD); Robert Blanton;Ted Manganello

Cc: Michael Helle; Dean FischerSubject: Asset Number #1002553Date: Friday, January 27, 2012 1:18:46 AM

To whom it may concern, Approximately two weeks ago I created a work ticket for listed desk top unit (asset # 1002553) Thedesk top is located at Prue in the PPB/PPC Lt. Office. The issue is with Denali. The program is notworking properly and when you attempt to download a report for review the report is totally lost anddoes not show up in the draft box. Now it appears the reports submitted by the officer are lost. Whenattempting the sync’s an error message is received. I have received no feed back on when theproblem will be handled. I would appreciate a response on when the computer will be looked a t fixed. Thanks,Sergeant Wayne Shoquist # 3279Patrol, North West Service Area, “C” ShiftSan Antonio Police DepartmentP.O. Box 839948San Antonio, Texas 78283-9948Office: 210-207-7425Fax: 210-207-2077E-mail: [email protected]

From: James ConnTo: PD RMS SupportSubject: Case # SAPD12013224Date: Wednesday, January 25, 2012 10:09:54 AM

Can you research case # SAPD12013224? This is a burglary habitation report that was written on 1-18-12 but is not in the RMS system. The DI reports have been entered but not the offense report. We just recovered some property in this case but need the offense report to file charges. Thanks Sgt. James Conn # 3025South Investigative Unit711 W. MayfieldSan Antonio, Tx 78211Ph. (210) 207-7546Fax: (210) 207-6022 CONFIDENTIALITY NOTICE:This communication is intended only for the use of the individual or entity to which it isaddressed and may contain information that is privileged, confidential, and exemptfrom disclosure under applicable law. If you are not the intended recipient, you arenotified that any use, dissemination, forwarding, distribution, or copying of thecommunication is strictly prohibited. Please notify the sender immediately by e-mail ifyou have received this by mistake and delete this e-mail from your system.

From: Pamela SmithTo: PD RMS SupportSubject: Expediter ReportsDate: Friday, January 27, 2012 9:58:10 AM

Good morning,We are having another problem when an expediter try to submit the report after the report is done itgives the option to Submit or Save to the Server. When the expediter click on submit there is a pop upbox saying can not submit to modify but there is nothing to modify after going through the whole report and checking the validate there is nothing to correct and it will now allow the expediter to submit thereport. This is an on going problem and was just brought to my attention.

From: Pamela SmithTo: PD RMS SupportSubject: Expeditor ReportsDate: Thursday, December 01, 2011 8:16:47 AM

In the expeditor office seems like there is a problem with submitting thepolice reports and they are not going through the system. Citizens aregoing to pick up police reports at the community link and downtownlocations and the staff members are telling the citizens no police reportwas done and to call the person who did the police report. When I askmy employees about the reports they provide me with a copy of thepolice report that was submitted. There seems to be a problemsomewhere with the system. Thank you. Pamela SmithSan Antonio Police DeptCommunications/Expeditor Supv207-0542 ofc207-2298 fax508-8523 cell

From: James VinsonTo: PD AFR Support; PD RMS SupportCc: Michael Mosley; Dean R Reuter; Anthony BarasaSubject: FBR ActivityDate: Monday, March 05, 2012 6:32:44 AMAttachments: SAPD11002835.pdf

SAPD11002963.pdfSAPD11028146.pdf

To Whom It May Concern: The above listed reports have shown up in the FBR Activity System, Saved to Server tab. Ihave attached the saved PDF files from the Officer’s jump drive. It should be noted these reports havebeen submitted in the past without any resolution. If there is anything else we can do on theproduction end of the process please let me know. Respectfully, J Sgt. J. T. Vinson #3224San Antonio Police DepartmentEast Patrol A-Shift210-207-7781

From: John SaucedoTo: PD RMS SupportSubject: FW:Date: Thursday, March 15, 2012 10:17:58 AM

I can’t locate ViziNet on my PC. It used to be on here. Would it be under a different program?

CAPTAIN JOHN SAUCEDOWEST PATROL STATION COMMANDERSAN ANTONIO POLICE DEPARTMENT7000 CULEBRASAN ANTONIO, TX 78238210 207-7420 OFF.210 207-7422 FAX "Managers do things right. Leaders do the right thing."

From: Lauren A. Petty Sent: Thursday, March 15, 2012 10:16 AMTo: John SaucedoSubject: Out of Office: Please note: I will be out of the office the week of March 12th, returning Monday 3/19/12. If you have a general AFR or RMS issue, please email the outlook mail group PD AFR SUPPORT or PD RMSSUPPORT. The AFR team is actively working on researching requests but are experiencing high volumes at the present time. Ifyou have not done so already, please provide the case number, your SAP number, a copy of the PDF file if you haveit, and the CFS number to help expedite the research. Thank you for your patience.

From: James SidesTo: PD AFR SupportSubject: FW: AFR reportsDate: Wednesday, February 29, 2012 4:02:42 PM

Team please check into this, thanks

From: Donald Mize Sent: Tuesday, February 28, 2012 10:10 PMTo: James Sides; Billy Biesenbach Jr; Patrick MurninSubject: AFR reports On several of the reports the last action taken was by a Park Police Officer Kim Ng #9892 check caseSAPD 11011316 he saved it to the server, I called Park Police but he works daylight and they aregoing to contact his SGT to find out what’s going on, would you please look into this for us ?

From: William HuntTo: PD AFR Support; PD RMS SupportSubject: FW: apartment searchesDate: Wednesday, March 14, 2012 4:12:25 PM

Any word as to the time used in getting responses for telephone searches? I’m looking for a fasterway, so I can continue researching. Also, there is not a way to add an advanced search dropdown box for apartment numbers? Thanks

From: William Hunt Sent: Thursday, March 08, 2012 3:06 PMTo: PD AFR SupportCc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD)Subject: RE: apartment searches While I agree this is an issue, isn’t this the same issue we already have with address input also?Investigators are not able to use this system as it was supposed to be used. The cost factor ofresearching an apartment complex is very time consuming, when searching for a specific apartment. Iknow I’m preaching to the choir, but I believe this needs to be addressed. Wouldn’t the easiest thing, be, to have an advanced search, much like” the phone number the caller iscalling from “ in a drop down-box, added for apartment number. This way the investigator can use“contains” in case a number sign or other than simple numbers added to find a specific apartment atan address? I realize Columns may be the up and coming system to use, but how long before this comes on line?The information is already in RMS from Officer’s report entries. It is sad we cannot extract theinformation from a system in which we input the information into. And, since I’m on a roll, have ya’llseen how long it takes to run an advanced search of a phone number the caller is calling from? I use“contains” simply because I know the RMS system responds in different ways to the way we ask it toresearch something. Anyway,Thanks for the ear and I hope someone can clarify the issues above so that all of us are on the samepage. It might be better to tell us what the system cannot do so I do not have to bother ya’ll. I knowYa’ll did not create this system, but after a year, is still very frustrating. Billy

From: PD AFR Support Sent: Thursday, March 08, 2012 2:49 PMTo: William HuntCc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD)Subject: RE: apartment searches I wanted the address and apt number so we could do some testing of our own, but we used a genericone. We had the apt number in the address field in the old version and you could search the apt number,but due to officers using some many different variables…apt #2407, #2407, apartment 2407, 2407..ect.We had to give them a unit # field that currently has no place to go in RMS that is a searchable field,we hope to fix that with the Columns Case Management Software…..Sorry Billy

Mike

From: William Hunt Sent: Thursday, March 08, 2012 2:19 PMTo: PD AFR SupportCc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD)Subject: apartment searches Hope ya’ll can help…. I’m trying to research an apartment at a specific apartment complex but I cannot find a field where Ican input the apartment number with an address. I’m hoping the answer will not be that I have to look at each individual entry for the calls for service ineach complex to find the right apartment number. Thanks,Billy

From: Anita RamirezTo: PD RMS Support; PD AFR SupportCc: James SidesSubject: FW: CFS Numbers issued on December 31, 2011Date: Monday, January 02, 2012 3:31:33 PM

Received the following request for assistance…

Anita

From: Michael Thornton Sent: Monday, January 02, 2012 3:28 PMTo: Anita RamirezSubject: Re: CFS Numbers issued on December 31, 2011 This is officer thornton #1618 I am having trouble with several rejected reports in my in boxthey will not let me add my badge number and they won't let me submit them due to nobadge number. My phone number is 210- any help would be appreciated.

Sent from my iPhone

On Jan 2, 2012, at 15:21, "Anita Ramirez" wrote:

Supervisors please read at roll calls: Important Notice Regarding December 31, 2011 Reports As of now, any 2012 CFS and 2012 case numbers are being generatedaccurately. This issue only affects CFS numbers worked the night ofDecember 31, 2011 on the cusp of the New Year: SAPD-IT is working with TriTech on a known CAD issue where Dec 31st2011 Calls For Service incidents were issued case numbers incorrectly. Insome cases, case numbers were issued as SAPD12xxxxxx when the CFSwas for 2011. In other cases, the case number was issued reusing casenumbers from last year. For example SAPD11000001 was issued wherethe year did not roll up to 12 but the last six digits rolled for the new year.The end result is there are old case numbers reissued for the new year.Records will be rejecting back reports submitted with an erroneous casenumber to minimize reports flowing into RMS with erroneous numbers. ActionPlease keep these rejected reports in your Inbox on the server so the casecan be paired with a correct 2011 number. We anticipate by the end of theweek the correct case numbers can be communicated out for those CFSthat were worked on the cusp of the New Year. Once the new number hasbeen generated, you will be notified to resubmit your report with the rightcase number.

Finally, personnel are encouraged to run the “FULL CODE SYNC” inorder to update the various drop downs in the AFR report. Best regards, PD AFR SUPPORT TEAM email:[email protected]@SanAntonio.gov

From: Lauren A. PettyTo: PD RMS SupportSubject: FW: Darlene McCoy/#207-8512/Park Police/D2002901/RMS msg "oracle configuration file may to incorrect"/INC

97274Date: Tuesday, February 07, 2012 8:16:33 AM

Best regards,Lauren A. PettyPH: 210-207-4327 | BB: 210-260-9842From: Thomas Bibles Sent: Monday, February 06, 2012 21:01To: PD AFR Support; Lauren A. Petty; Jorge Contreras-PerezCc: IT Production ControlSubject: RE: Darlene McCoy/#207-8512/Park Police/D2002901/RMS msg 'oracle configuration file mayto incorrect'/INC 97274 FYI,The user (Darlene McCoy) called back and stated she went to Bike Patrol office and someoneshowed her the procedures to perform a search, which was different from how she was trying. Andshe tried again from the PC's in her area and was able to perform a search with no problems.Also note, she’s still receiving the "oracle configuration" error message/window after logging intoRMS, but she was told to just click 'ok' and continue. She did and performing search with nofurther problems. Thomas From: Thomas Bibles Sent: Monday, February 06, 2012 6:06 PMTo: PD AFR Support; Lauren A. Petty; Jorge Contreras-PerezCc: IT Production ControlSubject: Darlene McCoy/#207-8512/Park Police/D2002901/RMS msg 'oracle configuration file may toincorrect'/INC 97274 Darlene McCoy / #207-8512 / Park Police / D2002901 /User receiving error after logging intoRMS: msg 'oracle configuration file on this workstation may be incorrect and some RMS functionsmay not work correctly'. She encountered this on a couple of PC’s. She clicks ‘OK’ on the errormessage window and is able to continue to try to perform a search, but nothing happens afterentering the incident#. Wait state. / INC 97274 Thanks, Thomas BiblesCustomer Support LeadIT Service Desk(210) 207-8888, Option 1

From: Lauren A. PettyTo: PD RMS SupportSubject: FW: Incident INC000000085440 has been assigned to your group "POLICE MIS". Priority: Low. Description:

Software issues with RMS.Date: Monday, December 05, 2011 7:45:47 AMAttachments: ARNotification 949 NTS000002513924.ARTask

Best regards,Lauren A. PettyPH: 210-207-4327 | BB: 210-260-9842-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Friday, December 02, 2011 3:04 PMTo: Lauren A. PettySubject: Incident INC000000085440 has been assigned to your group 'POLICE MIS'. Priority: Low.Description: Software issues with RMS.

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002513924Incident INC000000085440 has been assigned to your group 'POLICE MIS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMS.Notes: contact# 7-4180

User states she keeps recieving an ora-03114 not connected to oracle error message when user islogging in a case jacket.

214 w nuevam room 123


Software issues with RMS.Date: Tuesday, December 13, 2011 5:48:02 PMAttachments: ARNotification 949 NTS000002528007.ARTask

Best regards,Lauren A. PettyPH: 210-207-4327 | BB: 210-260-9842

-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Tuesday, December 06, 2011 9:42 AMTo: Lauren A. PettySubject: Incident INC000000085768 has been assigned to your group 'POLICE MIS'. Priority: Low.Description: Software issues with RMS.

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000002528007Incident INC000000085768 has been assigned to your group 'POLICE MIS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMS.Notes: User keeps recieving an error report. When user types in a case and tries to view report numbershe recieves message: Adobe reader has clsoed due to an unexpected error.

Contact# 207-7385

From: Lauren A. PettyTo: Manuel Perez (INFO SYS/SAPD)Cc: Chad RipleySubject: FW: Incident INC000000087831 has been assigned to your group "AFR/RMS". Priority: Low. Description:

Software issues with Denali/RMSDate: Friday, December 16, 2011 9:37:18 AMAttachments: ARNotification 949 NTS000002601081.ARTask

Hi Manuel,I attempted to remote into Detective Ripley's computer (device ID D2003253) but could not. I spokewith Det. Ripley who shared that his computer is relatively new and that you assisted him with acquiringit. He stated that this computer has not worked well since he got it in general. Specific to RMS, the firstthing I want to troubleshoot is if it has Adobe installed, or it could be that this computer is not in theright OU. It's difficult to diagnose since I can't remote to it. He stated that no one can log into thiscomputer using the convention tools but that the techs have had to use a tool called Bomgar to do so. Iam going to reassign this ticket to your queue.


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Thursday, December 15, 2011 4:59 PMTo: Lauren A. PettySubject: Incident INC000000087831 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: Software issues with Denali/RMS

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002601081Incident INC000000087831 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with Denali/RMSNotes: Denali/RMS officer unable to view documents get error message path not found, see Screenshotof error. PC ID: 2003253Location: 10127 Morocco Suite# 200 DEAContact phone: 210-452-3265

From: Leslie AnthonyTo: Edward CastanedaCc: PD RMS Support; Lauren A. Petty; Frank FreemanSubject: FW: Incident INC000000089575 has been assigned to your group "AFR/RMS". Priority: Low. Description:

Software issues with RMSDate: Tuesday, January 03, 2012 3:46:07 PMAttachments: ARNotification 949 NTS000002651302.ARTask

Edward,I received your help desk ticket for the following issue. I have a few questions to get a better idea ofthe problem.1) Did this occur for more than one report? Or was it only for the same file?2) What steps did you take to insert the report? What was the last button (or mouse click) that waspushed?3) What is the case number?4) If you can recreate the error, would you be able to email the error?

I see that you have an overnight shift. I do not know your particular hours, but feel free to call me oremail back with any more information you have.Thanks!

Leslie AnthonySystems Administration AnalystSan Antonio Police Department(210) 207-8650

-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Friday, December 30, 2011 02:12To: Leslie AnthonySubject: Incident INC000000089575 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: Software issues with RMS

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002651302Incident INC000000089575 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMSNotes: Getting IO error 103 when trying to copy a report from H drive to RMS. Contact #779-0909. Asset tag #1001361.

From: Leslie AnthonyTo: Juan EnriquezCc: PD RMS SupportSubject: FW: Incident INC000000092826 has been assigned to your group "AFR/RMS". Priority: Low. Description: New

Employee requesting RMS password reset.Date: Tuesday, January 17, 2012 9:47:52 AMAttachments: ARNotification 949 NTS000002746175.ARTask

Hello,You can now log into RMS using your 8 digit SAP as the USER ID. Please use SAPD as your password.Let me know if you need further information.Thanks!


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Saturday, January 14, 2012 23:57To: Leslie AnthonySubject: Incident INC000000092826 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: New Employee requesting RMS password reset.

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002746175Incident INC000000092826 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: New Employee requesting RMS password reset.Notes: Name not on list, contact via email. x77652

From: Leslie AnthonyTo: Jolie ImlerCc: PD RMS SupportSubject: FW: Incident INC000000092917 has been assigned to your group "AFR/RMS". Priority: Low. Description:

Software issues with RMSDate: Tuesday, January 17, 2012 10:05:10 AMAttachments: ARNotification 949 NTS000002746870.ARTask

Hello Jolie,I received a help desk ticket for your RMS login status. I am showing that you were able to log in on1/16/2012 at 20:45. Can you please confirm that this issue was resolved? Do you have any further RMSquestions? Feel free to email me back at your convenience.Thanks!


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Monday, January 16, 2012 14:33To: Leslie AnthonySubject: Incident INC000000092917 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: Software issues with RMS

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000002746870Incident INC000000092917 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMSNotes: add to RMS

From: Lauren A. PettyTo: PD RMS SupportSubject: FW: Incident INC000000096442 has been assigned to your group "AFR/RMS". Priority: Low. Description: RMS

issueDate: Thursday, February 02, 2012 10:20:38 AMAttachments: ARNotification 949 NTS000003152739.ARTask


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Thursday, February 02, 2012 08:35To: Lauren A. PettySubject: Incident INC000000096442 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: RMS issue

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000003152739Incident INC000000096442 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: RMS issueNotes: 90000095598User states that he can not log onto RMS he stated that he clicks on it and it opens but then itdisappears. Per customer it is not on the task bar on the bottom of the screen207-7613


Software issues with RMS.Date: Thursday, February 02, 2012 1:57:50 PMAttachments: ARNotification 949 NTS000003155117.ARTask


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Thursday, February 02, 2012 11:52To: Lauren A. PettySubject: Incident INC000000096492 has been assigned to your group 'POLICE MIS'. Priority: Low.Description: Software issues with RMS.

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000003155117Incident INC000000096492 has been assigned to your group 'POLICE MIS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMS.Notes: User states RMS is not loading up. User updated RMS however never loads for user. Userrestarted pc and issue remains.

Contact 210-208-6830

903 W Martin

From: Lauren A. PettyTo: PD RMS SupportSubject: FW: Incident INC000000096817 has been assigned to your group "AFR/RMS". Priority: Low. Description: RMS

issueDate: Friday, February 03, 2012 1:47:49 PMAttachments: ARNotification 949 NTS000003204090.ARTask


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Friday, February 03, 2012 12:31To: Lauren A. PettySubject: Incident INC000000096817 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: RMS issue

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000003204090Incident INC000000096817 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: RMS issueNotes: 207-2473User states that he is having an issue with RMS. Wants to know if someone can call him back to makesure everything on his RMS application is ok.

From: Lauren A. PettyTo: PD RMS SupportSubject: FW: Incident INC000000097071 has been assigned to your group "AFR/RMS". Priority: Low. Description: RMSDate: Monday, February 06, 2012 8:39:57 AMAttachments: ARNotification 949 NTS000003419364.ARTask


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Monday, February 06, 2012 08:27To: Lauren A. PettySubject: Incident INC000000097071 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: RMS

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000003419364Incident INC000000097071 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: RMSNotes: 1002324User states that he needs RMS installed on this pc per user it used to have it on this box.207-7410

From: Lauren A. PettyTo: PD RMS SupportSubject: FW: Incident INC000000097274 has been assigned to your group "AFR/RMS". Priority: Low. Description:

Software issues with RMSDate: Tuesday, February 07, 2012 8:16:52 AMAttachments: ARNotification 949 NTS000003450888.ARTask


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Monday, February 06, 2012 17:57To: Lauren A. PettySubject: Incident INC000000097274 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: Software issues with RMS

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000003450888Incident INC000000097274 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMSNotes: User can log into RMS, but when attempting to access any case, receiving message, 'the oracleconfiguration file on this workstation may be incorrect and some RMS funchtions may not workcorrectly)'.She had tried from a couple of pc and get the same error.She can clear the error message window by clicking 'OK', and is able to continue to perform a search onan Offense/Incident #, but then nothing happens, stays in 'wait' status (hourglass).Park PoliceD2002901Contact #207-8512


customer need the RMS password reset.Date: Wednesday, February 08, 2012 9:39:31 AMAttachments: ARNotification 949 NTS000003524279.ARTask


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Wednesday, February 08, 2012 09:37To: Lauren A. PettySubject: Incident INC000000097640 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: customer need the RMS password reset.

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000003524279Incident INC000000097640 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: customer need the RMS password reset.Notes: 542-0955, Trying to get into RMS but it says he needs to contact the administrator, even afterthe password was reset.


Software issues with RMSDate: Wednesday, February 08, 2012 3:57:44 PMAttachments: ARNotification 949 NTS000003534082.ARTask


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Wednesday, February 08, 2012 15:55To: Lauren A. PettySubject: Incident INC000000097766 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: Software issues with RMS

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000003534082Incident INC000000097766 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMSNotes: 207-1052, In RMS she tries to look at the documents of PDF because it tells her, "cannot createfile...can't find the path specidiied."


Software issues with RMSDate: Thursday, February 09, 2012 7:44:19 AMAttachments: ARNotification 949 NTS000003544650.ARTask


-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Thursday, February 09, 2012 04:42To: Lauren A. PettySubject: Incident INC000000097842 has been assigned to your group 'AFR/RMS'. Priority: Low.Description: Software issues with RMS

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy group&eid=NTS000003544650Incident INC000000097842 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMSNotes: user gets io error 103 when trying to submit his cssr, he is trying to transfer from his H drive toRMS callback #207-8191 south sub station deviceid is 1002796 ansd user states that it takes two tothree days before his reports are accepted into the system. Related to incident #96707

From: James VinsonTo: PD RMS Support; PD AFR SupportCc: Daniel Gonzales (SAPD); Daniel Scott; Dean R Reuter; James Vinson; Michael MosleySubject: FW: Message from KMBT_421Date: Tuesday, March 20, 2012 6:42:27 AMAttachments: SKMBT 42112032006390.pdf

SAPD11237555 Wooldridge, J #1326 This is the scanned report for the above report number. Please let me know if there is anything else that needs to be done. J

From: [email protected] [mailto:[email protected]] Sent: Tuesday, March 20, 2012 7:40 AMTo: James VinsonSubject: Message from KMBT_421

From: PD AFR SupportTo: Daniel Martinez (Parks)Cc: PD RMS SupportSubject: FW: Password change for Sgt Martinez at Park PoliceDate: Friday, February 10, 2012 4:35:16 PM

Sir, your RMS password has been reset. I called a few times this week but I missed you. Someoneprovided me your full name so that I could identify which account belongs to you. In the future,please provide your name and SAP number so that we can quickly identify your account. Yourdefault password is “Password1”. Best regards,Lauren A. PettyPH: 210-207-4327 | BB: 210-260-9842From: Lauren A. Petty Sent: Monday, February 06, 2012 08:04To: PD AFR SupportSubject: Password change for Sgt Martinez at Park Police He left a quick voice mail – did not provide a SAP number. He needs RMS password reset. Ext78512. I called this morning but he is off today. Can someone contact him tomorrow and reset? Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Carol HinojosaTo: Leslie Anthony; Lauren A. PettySubject: FW: RMSDate: Friday, December 16, 2011 8:11:41 AM

Here's another one that I just received that isn't set up for RMS.

Thank You,

Carol

From: Blake Jackson Sent: Friday, December 16, 2011 7:49 AMTo: Carol HinojosaSubject: RMS

Carol, I was told you could help me get access to RMS. I am using my SAP number as my username andPassword1 to login but it is saying I am an invalid user. Officer Blake Jackson #0632San Antonio Police Dept.North S.A.F.F.E.Office: 207-5182Cell: 219-0256 "Some people dream of success... while others wake up and work hard at it." ~Author Unknown

© 2011 Sprint. All rights reserved.

From: Leslie AnthonyTo: PD RMS SupportSubject: FW: RMS Error MessageDate: Friday, December 09, 2011 11:54:21 AM


From: Sent: Friday, December 09, 2011 11:23To: Leslie AnthonySubject: Fwd: New Message

You have a Picture Mail from

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Send and receive Pictures and Videos throughPicture MailSM. For more information go towww.sprint.com/picturemail.

Please be aware your friends can forward your picture, video, and album share invitations to others orpost the unique Web link to your share invitation on any number of sources (e.g. blogs), through whichothers could also gain access to your online photos. If you have private or sensitive photos you aresharing, please share them only with those you trust.

From: Lauren A. PettyTo: (david.mcdona [email protected]); Denali Solutions Support ( [email protected]); Gary Louderm lk ([email protected]); jamie.a [email protected]; Mike Drewes ([email protected]); scott.pal ack@ ntergraph.comCc: Leslie Anthony; Sarah Hoyos; PD RMS S ort; Donald Clements; Donald S encer; Eri Doy e; Fran Freeman; James S des; Michael Star ; Ro ert Blanton; Shannon Ste art; Wallace McCam ellSubject: FW: RMS field interview address search errorDate: Tuesday January 03 2012 4:37:45 PM

Good afternoon, Please open a problem ticket on the following issue In the Field Interview module, an error message appears for address searches (see below). We have attempted to search for field interviews by address in the following ways but with the same resultStreet Address = 214 W. NUEVA (with Standard Address box checked and unchecked)Street Address = 214 W NUEVA (with Standard Address box checked and unchecked)Street Address = 214%NUEVA (with Standard Address box checked and unchecked)Street Address = NUEVA and Block Range = 200 – 300 (with Standard Address box checked and unchecked) Best regards,Lauren A. PettyPH 210-207-4327 | BB 210-260-9842From: James Sides Sent: Tuesday, January 03, 2012 2:10 PMTo: Lauren A. PettyCc: Leslie Anthony; Robert Blanton; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; Michael Stark; Shannon Stewart; Wallace McCampbellSubject: field interview search I was searching for a field interview that I completed, when I used the address search, since we cant search by CFS number which also needs to be changed, I received this error. Was this already reported? I tried the addressmultiple ways.

Jimmy Lt. Jimmy Sides #4066Office of the Chief-External OperationsSan Antonio Police Department214 W NuevaSan Antonio, Tx 78207PH 210-207-7362FAX 210-207-4377email [email protected]'s Guiding Principles:Integrity Respect Compassion Fairness

From: Lauren A. PettyTo: PD AFR SupportSubject: FW: SAPD12019298Date: Wednesday, February 15, 2012 12:52:57 PM

Can someone find this and check it in?Best regards,Lauren A. PettyPH: 210-207-4327 | BB: 210-260-9842From: Thomas Jenkins Sent: Wednesday, February 15, 2012 11:36To: Frank FreemanCc: Lauren A. Petty; Leslie AnthonySubject: FW: SAPD12019298 Frank, As you can see I sent this to Lauren and Leslie and then I realized that they might nothave time to handle this issue. Could you help? Thanks, tj Thomas JenkinsSan Antonio Police DepartmentAdministration and Records Manager210.207.1335

From: Thomas Jenkins Sent: Wednesday, February 15, 2012 11:34 AMTo: Lauren A. Petty; Leslie AnthonySubject: FW: SAPD12019298 Ladies, I have tried to find this report but after several tries I have had no success. Rosalindatold me that this report was rejected, corrected by a Sgt and resubmitted the reportbut it has not shown up in the review queue. Could you take a crack at this issue? Thanks, Thomas JenkinsSan Antonio Police DepartmentAdministration and Records Manager210.207.1335

From: Christine Dorsey

Sent: Wednesday, February 15, 2012 11:22 AMTo: Colleen Munds; Thomas JenkinsSubject: RE: SAPD12019298 Mr. Jenkins, I was wondering if this report is ready to be viewed yet or if there was a way I could obtain a copy. Colleen was assisting me on this yesterday and I know she is not in the office today. Any help wouldbe greatly appreciated. Thank you for your time. Kind regards J

From: Colleen Munds Sent: Tuesday, February 14, 2012 4:26 PMTo: Thomas JenkinsCc: Christine DorseySubject: FW: SAPD12019298 Mr. Jenkins, Perhaps you could follow-up on Wednesday since I will not be here. I checked with Deli before I lefton Tuesday and it was not available for UCR review. Thanks - Colleen

From: Colleen Munds Sent: Tuesday, February 14, 2012 12:39 PM

To: Leslie AnthonyCc: Christine DorseySubject: SAPD12019298 Leslie, The lists shows that the supervisor at North approved report SAPD 12019298 on 1/29/12 but whenRosalinda in UCR looked she can not see it there.. Officer Dorsey is in need of this report. Can you please check if you can locate it so Rosalinda can review at it for possible approval so it cango into the RM system? Thanks – Colleen Colleen MundsSAPD – Records207-4160

From: Lauren A. PettyTo: PD RMS SupportSubject: FW: Starla troubles with RMSDate: Thursday, January 26, 2012 9:56:16 AM

Can someone get her device ID and troubleshoot? Best regards,Lauren A. PettyPH: 210-207-4327 | BB: 210-260-9842From: Ted Manganello Sent: Thursday, January 26, 2012 09:46To: Starla BlakeCc: Leslie Anthony; Lauren A. PettySubject: RE: The best contact for that would be Leslie Anthony or Lauren Petty

From: Starla BlakeSent: Thursday, January 26, 2012 9:25 AMTo: Ted ManganelloSubject:

Are you familiar with In Pursuit? I was trying to use it yesterday to get reports for my TCIC stuff and it keep locking up and notresponding. Starla

From: Jim KadricTo: PD RMS SupportSubject: Fwd: AFR/RMS Q?Date: Tuesday, December 06, 2011 4:32:05 PM

Can y'all shed any light on the below question.

Thank you

Jim Kadric

Sent from my iPhone

Begin forwarded message:

From: Arthur Lindley Date: December 6, 2011 4:26:37 PM CSTTo: Jim Kadric Subject: RE: AFR Q?

There is a way for Records to do that for UCRpurposes, but I’m not sure about once they send itinto RMS. I would pose that question to both helpemails: PD AFR Support & PD RMS Support

From: Jim Kadric Sent: Monday, December 05, 2011 11:54 AMTo: Arthur LindleySubject: AFR Q? Art, How would we go about changing the offense classification of a report already submittedto AFR? Do we submit a supplement under the same case number or is some specialAFR magic required? Thank you in advance, Jim Kadric' #2117, DetectiveSan Antonio Police DepartmentSan Antonio Regional Intelligence Center210-207-7680 (office)210-207-4193 (desk)210-207-4261 (fax)[email protected]

**************************************** This e-mail and any files transmitted with it are the property of the San Antonio Police Department, are confidential, and areintended solely for the use of the individual or entity to whom this e-mail is addressed. If you are not one of the namedrecipient(s), or otherwise have reason to believe that you have received this message in error, please notify the sender at(210)207-7680 and delete this message immediately from your computer.

************************************************** LAW ENFORCEMENT SENSITIVE **************************************************

From: Ted ProsserTo: PD RMS SupportSubject: HELPDate: Monday December 12 2011 6:58:42 PM

THIS POP UP SHOWS EACH TIME I SIGN ONTO RMS.

AND ONCE IN THE SYSTEM I AM UNABLE TO BRING UP ANY OF THE DROP DOWN CHOICES UNDER THE REPORTS CHOICE AT ALL. WHAT DO I NEED TO DO TO GET THE REPORTS CHOICE TO WORK FOR ME? Sgt. T. Prosser #3055 SAPDPrue207-7425

From: Lauren A. PettyTo: Christine DorseyCc: PD RMS SupportSubject: INC000000055093 - Software issues with RMSDate: Tuesday, March 20, 2012 2:35:49 PM

Good afternoon,The Help Desk opened this ticket back in July to some unknown group. It hit the AFR/RMS groupqueue yesterday, so I apologize for the late response. All the notes say is “Device: 2005682,Intelligence, RMS won't work after updating it”. I have attempted to remote into this device butwas unable to do so. If you still need assistance, please ensure the device is on that that we havethe correct number, and email PD RMS SUPPORT when you are ready for someone to check yourinstallation. Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Francisco GalvanCc: PD RMS SupportSubject: INC000000060323 Desktop missing RMSprogramDate: Tuesday, March 20, 2012 2:01:55 PM

Sir,The Help Desk opened this ticket back in August to some unknown group. It hit the RMS groupqueue yesterday, so I apologize for the late response. I tried to log into device GG4S but wasunable to do so. Can you tell me if this is still giving problems, and if so can you ensure that thePC is turned on in order to remote into it? Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: John PatinoCc: PD RMS SupportSubject: INC000000060477 - RMS is giving "oracle" errors and won"t openDate: Tuesday, March 20, 2012 1:59:51 PM

Sir,The Help Desk opened this ticket back in August to some unknown group. It hit the RMS groupqueue yesterday, so I apologize for the late response. I tried to log into device GHAK but wasunable to do so. Can you tell me if this is still giving problems, and if so can you ensure that thePC is turned on in order to remote into it? Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Richard SolisCc: PD RMS SupportSubject: INC000000078720 - RMS Case MgmtDate: Thursday, December 22, 2011 11:53:47 AM

Good afternoon,I have modified your account. Can you please try again to log into RMS and let me know if youstill cannot update Case Management. Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Anthony MaziekCc: PD RMS SupportSubject: INC000000083073 - RMS - Oracle Error Message at Log InDate: Thursday, December 22, 2011 8:45:35 AM

Sir,I left you a voice mail in regards to the above Remedy ticket you opened. Unfortunately the HelpDesk did not provide much information for me to work this ticket. Can you provide me with yourdevice ID so I can remote to your computer and correct this problem? Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Brian ZapienCc: PD RMS SupportSubject: INC000000088298 - User having problem printing from RMSDate: Friday, March 09, 2012 11:24:06 AM

Good morning,I am responding to a Help Desk ticket that was opened for issues printing while using RMS. Thisis most likely due to Adobe rather than RMS. Unfortunately the Help Desk did not provide anyinformation to assist me in helping you. Please provide your device ID so I can remote into yourmachine and take a look. You can also email PD RMS SUPPORT with any information. Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Kenneth A CruzCc: PD RMS SupportSubject: INC000000091824 - oracle configuration files may be incorrect and some RMSDate: Tuesday, February 28, 2012 4:11:39 PM

I am responding to the above Remedy ticket. The device ID provided by the Help Desk is D88785,which is not a valid device ID. The error below does not impact the ability to use RMS, it is aminor change that I can perform on this device so the message no longer displays. Please provideyour correct device ID and I can take care of this for you.

Notes: Error: Contact IT Dept. the oracle configuration files may be incorrect and someRMS functions may not work correctly. x75177 Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Mark KochheiserCc: PD RMS SupportSubject: INC000000092438 - user trying to insert supplement report to the main document page and receives error: i/o

error 103Date: Tuesday, February 28, 2012 4:02:36 PM

I have updated your RMS profile to correct a link to the employee database. Your profile shouldallow you to upload documents now. Please send an email to PD RMS SUPPORT with the deviceID if you continue to experience issues. Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Jennifer SandovalCc: PD RMS SupportSubject: INC000000096492 - Software issues with RMS.Date: Friday, February 24, 2012 4:37:51 PM

I am responding to a Remedy ticket you opened for an RMS installation. No device ID wasreferenced on the ticket. However, I noted that you work at the Family Justice Center. I believethat your peers access RMS via a Citrix account and that RMS is not loaded on those PCs bydesign. Please confirm if that is the case. If it is, then I will need to forward this ticket to the groupwho can provision you a Citrix account. Notes: User states RMS is not loading up. User updated RMS however never loads for user. Userrestarted pc and issue remains. Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Pablo ArriagaCc: PD RMS SupportSubject: INC000000097842 - Software issues with RMSDate: Friday, February 24, 2012 4:58:43 PM

I am responding to your Remedy ticket for the following issue:

Notes: user gets io error 103 when trying to submit his cssr, he is trying to transfer fromhis H drive to RMS callback #207-8191 south sub station deviceid is 1002796 ansd user states thatit takes two to three days before his reports are accepted into the system. Related to incident#96707 I called the number provided and was told that you work dogwatch. Therefore, I will attempt toassist you via email. There is an issue where if the file name is too long RMS will have difficultyaccepting the uploaded file. Please shorten the file name length and try again. I have also heard ofnetwork issues using H drives. This is a network problem that I am unable to assist you with andmy best recommendation is to save a copy to the desktop and upload from there. If you still cannotupload the file or get error messages, please take a snapshot of the error message. You may alsoattach the file along with the snapshot and send via email to PD RMS SUPPORT for furtherassistance and research. Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: James FurrCc: Ronald Kluver; Gilbert Barrera; PD RMS SupportSubject: INC000000103717 - RMS issueDate: Friday, March 09, 2012 10:17:19 AM

Good morning sir,The above Help Desk ticket was opened for an Adobe issue to the RMS group. Although this isnot an RMS issue, but merely the need to update your Adobe, I can assist you. Unfortunately theHelp Desk did not provide your telephone number or device ID to assist you further. Pleaseprovide your device ID so I can remote into your machine and fix this problem. Notes: User states that he is trying to get into RMS and he is getting a msg about adobe reader hasencountered an error and will close Ron – I am copying you to demonstrate the common problem of not getting enough information towork tickets. In this case, it seems that the Help Desk should have been able to remote into themachine and fix this problem at the time of the call. Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Vincent TristanCc: PD RMS SupportSubject: INC000000103880 - RMS password reset, which I reset, but it is giving him an error of Oracle configuration

trouble.Date: Friday, March 09, 2012 10:38:54 AM

Good morning sir,I left you a voice mail in regards to the Help Desk ticket you opened. This error does not impedeyour ability to use RMS, it is a minor configuration change I need to do so you won’t see itanymore. Unfortunately the Help Desk did not put a device ID on your ticket for me to take careof this. Please email back to PD RMS Support with your device ID and we can take care of thatfor you. Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Lauren A. PettyTo: Edward TorresCc: PD RMS SupportSubject: INC000000104008 - RMS won"t load at allDate: Friday, March 09, 2012 10:55:22 AM

Good morning,I would like to log into this device to correct this problem for you. I see you are logged into italready. Can I bump you off for a few minutes? Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: [email protected]: Lauren A. PettySubject: Incident INC000000086608 has been assigned to your group "AFR/RMS". Priority: Low. Description: Software

issues withDate: Friday, December 09, 2011 11:16:18 AMAttachments: ARNotification 949 NTS000002557674.ARTask

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002557674Incident INC000000086608 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues withNotes: 207-0312, Device: 1002641, Located at 555 Academic, Robbery. In Pursuit errors, getting tonsof pop-ups of "access violation". Every 5 seconds he gets this.


issues with Denali/RMSDate: Thursday, December 15, 2011 4:59:40 PMAttachments: ARNotification 949 NTS000002601081.ARTask

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002601081Incident INC000000087831 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with Denali/RMSNotes: Denali/RMS officer unable to view documents get error message path not found, see Screenshotof error. PC ID: 2003253Location: 10127 Morocco Suite# 200 DEAContact phone: 210-452-3265


issues withDate: Tuesday, December 20, 2011 10:08:18 AMAttachments: ARNotification 949 NTS000002621598.ARTask

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002621598Incident INC000000088461 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues withNotes: 207-5189, RMS, I changed the password for this account and he tried to log in but got amessage that he was "inactive".

From: [email protected]: Lauren A. PettySubject: Incident INC000000092438 has been assigned to your group "POLICE MIS". Priority: Low. Description: Software

issues with RMS.Date: Thursday, January 12, 2012 10:58:16 AMAttachments: ARNotification 949 NTS000002733849.ARTask

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002733849Incident INC000000092438 has been assigned to your group 'POLICE MIS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMS.Notes: User having issues with RMS, user trying to insert supplement report to the main document pageand receives error: i/o error 103

Contact 210-215-4494

Report writing room.


issues with RMSDate: Monday, January 23, 2012 12:32:16 PMAttachments: ARNotification 949 NTS000002792629.ARTask

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002792629Incident INC000000094539 has been assigned to your group 'AFR/RMS'.Service Type: User Service RestorationPriority: LowSummary: Software issues with RMSNotes: 207-7425, Prue patrol, RMS case reports not validating.

From: [email protected]: Lauren A. PettySubject: Incident INC000000094764 has been assigned to your group "POLICE MIS". Priority: Low. Description: User

states his formatting is incorrect on reports, needs RMs updated.Date: Tuesday, January 24, 2012 10:33:00 AMAttachments: ARNotification 949 NTS000002800640.ARTask

https://remedy/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy_group&eid=NTS000002800640Incident INC000000094764 has been assigned to your group 'POLICE MIS'.Service Type: User Service RestorationPriority: LowSummary: User states his formatting is incorrect on reports, needs RMs updated.Notes: User states he needs his RMS program updated to latest version because his formatting is notcorrect like it should be on the new one. The report format is incorrect.

207-7626

From: William HuntTo: PD RMS SupportSubject: Khayman ReedDate: Thursday, March 15, 2012 3:47:09 PM

Are all names in mainframe master name files entered in RMS Master Name Index search? I am trying to find out why someone was entered from March of 2011into RMS but another person lastupdated April 2011 is not entered into system from mainframe. The fella above had a BMV warrant issued for March 1, 2012 but there is nothing in RMS about thisguy. I just wanted to know if all mainframe master names were uploaded into RMS master name index. Thanks, Billy

From: William HuntTo: PD RMS SupportSubject: location searchDate: Wednesday, March 14, 2012 12:54:57 PM

I am researching a street names legend glen. I know it’s a short street with 5 digit addresses, but sincethere are errors in reporting, I just ran the street by itself. My computer is still locked into the RMSsystem, researching….. Any help? Suggestions?

From: Martin RodriguezTo: PD RMS SupportDate: Monday, December 12, 2011 9:48:42 AMAttachments: SAPD11258431 101211.pdf

From: Suzanne MartinTo: PD RMS SupportCc: Carlos S Garcia (Avia)Subject: Missing Badge numbersDate: Thursday, December 22, 2011 11:07:21 AM

Please verify the following officers are listed with badge numbers in the RMS system. We receivedseveral rejected reports from November due to missing badge numbers and the reports can not beamended or duplicated to reflect the badge numbers. Robert Salazar Badge Number 9945 SAP Eddie Shear Badge Number 9957 SAP Sgt. Suzanne Martin # 9912Training Unit / EDU K9 UnitSan Antonio International Airport Police(210) 207-3470(210) 213-2208 Cell

From: James ConnTo: PD RMS SupportSubject: missing reportDate: Tuesday, February 07, 2012 9:28:21 AM

We seem to have problems with expedited reports not getting entered into RMS. I am trying to assigncase # SAPD12020689 but it has not been entered. The report was taken on 1-27-12. I was able toget them to fax me a copy that they had but for some reason a lot of expedited reports don’t getentered. Thanks. Sgt. James Conn # 3025South Investigative Unit711 W. MayfieldSan Antonio, Tx 78211Ph. (210) 207-7546Fax: (210) 207-6022 CONFIDENTIALITY NOTICE:This communication is intended only for the use of the individual or entity to which it isaddressed and may contain information that is privileged, confidential, and exemptfrom disclosure under applicable law. If you are not the intended recipient, you arenotified that any use, dissemination, forwarding, distribution, or copying of thecommunication is strictly prohibited. Please notify the sender immediately by e-mail ifyou have received this by mistake and delete this e-mail from your system.

From: William HuntTo: PD RMS SupportSubject: phone searchesDate: Wednesday, March 14, 2012 11:23:02 AM

Any suggestions on how to get RMS to return phone number searches quicker. Inpursuit has been tiedup for more than 5 minutes waiting on a return from running a phone number. I am using advancedfield, caller calling from this number and using contains. Thanks,Sgt William Hunt

From: Rhonda BarnettTo: PD RMS SupportSubject: Problem with case number usedDate: Wednesday, March 07, 2012 12:33:17 PM

Hello, I had a customer come in last night trying to file charges on caseSAPD12050098, an assault at . When I checkedRMS another officer used the case number on an arrest he madedowntown. His report was already uploaded into RMS but I believe itneeds to be corrected. His correct case number is SAPD12050058.Visinet shows 12050098 is assigned to Officer Christina Garcia. Please let me know what if anything we need to do to correct thiserror… Rhonda Barnett #0834Central Crisis Response TeamSan Antonio Police Dept515 S. Frio StSan Antonio, Texas 78207210-207-4013

From: PD RMS SupportTo: Martin Rodriguez; PD RMS SupportSubject: RE:Date: Monday, December 12, 2011 11:19:05 AM

Hello,You sent a file with no text. What is this? Please send information if you have a question or comment.Thanks. Leslie AnthonySystems Administration AnalystSan Antonio Police Department(210) 207-8650

From: Martin Rodriguez Sent: Monday, December 12, 2011 09:48To: PD RMS SupportSubject:

Can you look into that as well? Thank You. Marcial Luevano, Sgt., #3343Patrol, North Service Area, “A” ShiftSan Antonio Police DepartmentP.O. Box 839948San Antonio, Texas 78283-9948Office: 210-207-8126Fax: 210-207-8127Email: [email protected]

From: James SidesTo: Jason SanchezCc: Erik Doyle; Stephen Gaffigan; PD AFR SupportSubject: Re: afr issueDate: Saturday, December 03, 2011 3:43:20 PM

Jason I will check in the RMS. we have been having some instances where thesame report submits multiple times. If it's already there you can delete the report. Iwill let you know later tonite.

Lt. Jimmy Sides #4066Office of the Chief-External OpsSan Antonio Police Department214 W NuevaSan Antonio, Tx 78207210-207-7362

On Dec 3, 2011, at 8:12 AM, Jason Sanchez wrote:

Gentlemen, This report is showing up in my inbox as a duplicate form submission and it is the originalarrest report....the only option is to delete or download. there were no other reportswritten under this case number to my knowledge, but i do not know what resourse i coulduse to search to see if someone entered the wrong case number and submitted it beforemy report hit the workflow i am unsure as to who to send it to for remedy and have attached the pdf version completed would you please advise the working remedy in case other officers are experiencing the same issue.... thanks in advance, jason210 630 3818

From: PD RMS SupportTo: Jim Kadric; PD RMS SupportSubject: RE: AFR/RMS Q?Date: Thursday, December 08, 2011 7:43:45 PM

Supervisors are allowed to go into RMS and change the offense if need be. It can be done in theoffense tab..

Detective Frank Freeman #2341 RMS / AFR Project Team San Antonio Police Department Office: (210) 207-4481 / Fax (210) 207-4099 [email protected]

From: Jim Kadric Sent: Tuesday, December 06, 2011 4:31 PMTo: PD RMS SupportSubject: Fwd: AFR/RMS Q?

Can y'all shed any light on the below question.

Thank you

Jim Kadric

Sent from my iPhone

Begin forwarded message:

From: Arthur Lindley Date: December 6, 2011 4:26:37 PM CSTTo: Jim Kadric Subject: RE: AFR Q?

There is a way for Records to do that for UCRpurposes, but I’m not sure about once they send itinto RMS. I would pose that question to both helpemails: PD AFR Support & PD RMS Support

From: Jim Kadric Sent: Monday, December 05, 2011 11:54 AMTo: Arthur LindleySubject: AFR Q?Art,How would we go about changing the offense classification of a report already submittedto AFR? Do we submit a supplement under the same case number or is some special

AFR magic required?Thank you in advance,Jim Kadric' #2117, DetectiveSan Antonio Police DepartmentSan Antonio Regional Intelligence Center210-207-7680 (office)210-207-4193 (desk)210-207-4261 (fax)[email protected]

**************************************** This e-mail and any files transmitted with it are the property of the San Antonio Police Department, are confidential, and areintended solely for the use of the individual or entity to whom this e-mail is addressed. If you are not one of the namedrecipient(s), or otherwise have reason to believe that you have received this message in error, please notify the sender at(210)207-7680 and delete this message immediately from your computer.

************************************************** LAW ENFORCEMENT SENSITIVE **************************************************

From: PD RMS SupportTo: William Hunt; PD AFR Support; PD RMS Support; Leslie Anthony; Lauren A. Petty; Donald Clements; Donald

Spencer; Erik Doyle; Frank Freeman; Michael Stark; Shannon Stewart; Wallace McCampbellSubject: RE: apartment searchesDate: Friday, March 16, 2012 10:37:34 AM

Team can we make sure that Sgt. Hunts search issues have been uploaded into Integraph’s Sybelsystem so that we can remind them once again of these continuing search issues.

From: William Hunt Sent: Wednesday, March 14, 2012 4:12 PMTo: PD AFR Support; PD RMS SupportSubject: FW: apartment searches Any word as to the time used in getting responses for telephone searches? I’m looking for a fasterway, so I can continue researching. Also, there is not a way to add an advanced search dropdown box for apartment numbers? Thanks

From: William Hunt Sent: Thursday, March 08, 2012 3:06 PMTo: PD AFR SupportCc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD)Subject: RE: apartment searches While I agree this is an issue, isn’t this the same issue we already have with address input also?Investigators are not able to use this system as it was supposed to be used. The cost factor ofresearching an apartment complex is very time consuming, when searching for a specific apartment. Iknow I’m preaching to the choir, but I believe this needs to be addressed. Wouldn’t the easiest thing, be, to have an advanced search, much like” the phone number the caller iscalling from “ in a drop down-box, added for apartment number. This way the investigator can use“contains” in case a number sign or other than simple numbers added to find a specific apartment atan address? I realize Columns may be the up and coming system to use, but how long before this comes on line?The information is already in RMS from Officer’s report entries. It is sad we cannot extract theinformation from a system in which we input the information into. And, since I’m on a roll, have ya’llseen how long it takes to run an advanced search of a phone number the caller is calling from? I use“contains” simply because I know the RMS system responds in different ways to the way we ask it toresearch something. Anyway,Thanks for the ear and I hope someone can clarify the issues above so that all of us are on the samepage. It might be better to tell us what the system cannot do so I do not have to bother ya’ll. I knowYa’ll did not create this system, but after a year, is still very frustrating. Billy

From: PD AFR Support Sent: Thursday, March 08, 2012 2:49 PMTo: William Hunt

Cc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD)Subject: RE: apartment searches I wanted the address and apt number so we could do some testing of our own, but we used a genericone. We had the apt number in the address field in the old version and you could search the apt number,but due to officers using some many different variables…apt #2407, #2407, apartment 2407, 2407..ect.We had to give them a unit # field that currently has no place to go in RMS that is a searchable field,we hope to fix that with the Columns Case Management Software…..Sorry Billy Mike

From: William Hunt Sent: Thursday, March 08, 2012 2:19 PMTo: PD AFR SupportCc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD)Subject: apartment searches Hope ya’ll can help…. I’m trying to research an apartment at a specific apartment complex but I cannot find a field where Ican input the apartment number with an address. I’m hoping the answer will not be that I have to look at each individual entry for the calls for service ineach complex to find the right apartment number. Thanks,Billy

From: Donald ClementsTo: PD RMS SupportCc: Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart;

Wallace McCampbellSubject: Re: Asset Number #1002553 (DON"T NEED THIS!!!!)Date: Friday, January 27, 2012 10:37:32 AM

We should have an auto-reply when they send email explaining it could take up to Xdays but it's being worked on. Just an idea. Denali has pushed everyone'sfrustration meter to the breaking point. Another example why they should be onsite.

On Jan 27, 2012, at 10:30 AM, "PD RMS Support" wrote:

We really don’t need this complaining. I’m really glad he can complain to a long list ofpeople. He called his ticket in on the 18th. Lauren assigned it on the 20th with everyintention of getting to it. There are several tickets assigned to us that we cannot get to. Idon’t know if this guy thinks we sit around doing nothing all day, but that is what it soundslike. I do not think we need to see or hear this kind of crap any more with NORECOURSE! I can’t even respond. I know that would bring some kind of trouble to me.I cannot even explain how angry and upset I am. This is just not right.Sorry, y’all are the only people I can vent to. Leslie AnthonySystem Administration AnalystSan Antonio Police Department(210) 207-8650

From: Wayne Shoquist Sent: Friday, January 27, 2012 01:19To: PD RMS Support; Beverly Daye-Hixon; Carol Hinojosa; Dawn Pearson; Delilah Bradley;Gilbert Barrera; Humberto A. Sanchez; Jason Gentry; Jeannette Kriewald; Joe McKinney;Lisa Cisneros (SAPD); Robert Blanton; Ted ManganelloCc: Michael Helle; Dean FischerSubject: Asset Number #1002553 To whom it may concern, Approximately two weeks ago I created a work ticket for listed desk top unit (asset #1002553) The desk top is located at Prue in the PPB/PPC Lt. Office. The issue is withDenali. The program is not working properly and when you attempt to download a reportfor review the report is totally lost and does not show up in the draft box. Now it appearsthe reports submitted by the officer are lost. When attempting the sync’s an errormessage is received. I have received no feed back on when the problem will be handled.I would appreciate a response on when the computer will be looked a t fixed. Thanks,Sergeant Wayne Shoquist # 3279Patrol, North West Service Area, “C” ShiftSan Antonio Police Department

P.O. Box 839948San Antonio, Texas 78283-9948Office: 210-207-7425Fax: 210-207-2077E-mail: [email protected]

From: James SidesTo: PD RMS Support; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; Michael Stark; Robert

Blanton; Shannon Stewart; Wallace McCampbellSubject: RE: Asset Number #1002553 (DON"T NEED THIS!!!!)Date: Friday, January 27, 2012 11:08:09 AM

I will call Wayne and speak with him and advise that his frustrations don’t compare to ours. I alreadyforwarded this to Mike to handle as Mike Helle had sent it to me. I am surprised that he did notcontact me directly as I have helped him numerous times with his headaches as he has plentyunfortunately.

From: PD RMS Support Sent: Friday, January 27, 2012 10:31 AMTo: Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; RobertBlanton; Shannon Stewart; Wallace McCampbellSubject: FW: Asset Number #1002553 (DON'T NEED THIS!!!!) We really don’t need this complaining. I’m really glad he can complain to a long list of people. Hecalled his ticket in on the 18th. Lauren assigned it on the 20th with every intention of getting to it.There are several tickets assigned to us that we cannot get to. I don’t know if this guy thinks we sitaround doing nothing all day, but that is what it sounds like. I do not think we need to see or hear thiskind of crap any more with NO RECOURSE! I can’t even respond. I know that would bring some kindof trouble to me.I cannot even explain how angry and upset I am. This is just not right.Sorry, y’all are the only people I can vent to. Leslie AnthonySystem Administration AnalystSan Antonio Police Department(210) 207-8650

From: Wayne Shoquist Sent: Friday, January 27, 2012 01:19To: PD RMS Support; Beverly Daye-Hixon; Carol Hinojosa; Dawn Pearson; Delilah Bradley; GilbertBarrera; Humberto A. Sanchez; Jason Gentry; Jeannette Kriewald; Joe McKinney; Lisa Cisneros (SAPD);Robert Blanton; Ted ManganelloCc: Michael Helle; Dean FischerSubject: Asset Number #1002553 To whom it may concern, Approximately two weeks ago I created a work ticket for listed desk top unit (asset # 1002553) Thedesk top is located at Prue in the PPB/PPC Lt. Office. The issue is with Denali. The program is notworking properly and when you attempt to download a report for review the report is totally lost anddoes not show up in the draft box. Now it appears the reports submitted by the officer are lost. Whenattempting the sync’s an error message is received. I have received no feed back on when theproblem will be handled. I would appreciate a response on when the computer will be looked a t fixed. Thanks,Sergeant Wayne Shoquist # 3279Patrol, North West Service Area, “C” ShiftSan Antonio Police DepartmentP.O. Box 839948San Antonio, Texas 78283-9948

Office: 210-207-7425Fax: 210-207-2077E-mail: [email protected]

From: PD RMS SupportTo: Michael ThorntonCc: PD RMS SupportSubject: RE: CFS Numbers issued on December 31, 2011Date: Monday, January 09, 2012 1:26:16 PM

Officer Thornton,Please provide a list of the case numbers without your badge number present. These cases will need to be sent to the vendor for correction. Best regards,Lauren A. PettyPH: 210-207-4327 | BB: 210-260-9842From: Anita Ramirez Sent: Monday, January 02, 2012 3:32 PMTo: PD RMS Support; PD AFR SupportCc: James SidesSubject: FW: CFS Numbers issued on December 31, 2011 Received the following request for assistance…

Anita

From: Michael Thornton Sent: Monday, January 02, 2012 3:28 PMTo: Anita RamirezSubject: Re: CFS Numbers issued on December 31, 2011 This is officer thornton #1618 I am having trouble with several rejected reports in my in boxthey will not let me add my badge number and they won't let me submit them due to nobadge number. My phone number is 210-800-2135 any help would be appreciated.

Sent from my iPhone

On Jan 2, 2012, at 15:21, "Anita Ramirez" wrote:

Supervisors please read at roll calls: Important Notice Regarding December 31, 2011 Reports As of now, any 2012 CFS and 2012 case numbers are being generatedaccurately. This issue only affects CFS numbers worked the night ofDecember 31, 2011 on the cusp of the New Year: SAPD-IT is working with TriTech on a known CAD issue where Dec 31st2011 Calls For Service incidents were issued case numbers incorrectly. Insome cases, case numbers were issued as SAPD12xxxxxx when the CFSwas for 2011. In other cases, the case number was issued reusing casenumbers from last year. For example SAPD11000001 was issued where

the year did not roll up to 12 but the last six digits rolled for the new year.The end result is there are old case numbers reissued for the new year.Records will be rejecting back reports submitted with an erroneous casenumber to minimize reports flowing into RMS with erroneous numbers. ActionPlease keep these rejected reports in your Inbox on the server so the casecan be paired with a correct 2011 number. We anticipate by the end of theweek the correct case numbers can be communicated out for those CFSthat were worked on the cusp of the New Year. Once the new number hasbeen generated, you will be notified to resubmit your report with the rightcase number. Finally, personnel are encouraged to run the “FULL CODE SYNC” inorder to update the various drop downs in the AFR report. Best regards, PD AFR SUPPORT TEAM email:[email protected]@SanAntonio.gov

From: Jesus ReyesTo: PD RMS SupportSubject: RE: duplicate reportDate: Friday, March 16, 2012 1:21:23 PM

Thank You, Sir!

From: PD RMS SupportSent: Friday, March 16, 2012 10:44 AMTo: Jesus Reyes; PD RMS SupportSubject: RE: duplicate report

Jesus, Go ahead and delete it. Your report is in the RMS. There were multiple submissions but I have takencare of them. Lt. Jimmy Sides

From: Jesus Reyes Sent: Wednesday, March 14, 2012 7:35 AMTo: PD RMS SupportSubject: duplicate report I keep getting sapd12052981 back as a duplicate report on AFR. When I open it for review, there areno notes to update. Do I delete it? J. Reyes 346

From: PD RMS SupportTo: Ted Prosser; PD RMS SupportSubject: RE: HELPDate: Tuesday December 13 2011 10:00:42 AM

Ted,If you send me your computer ID, I can try to remote into it to get rid of this pop up message. I’m not familiar with the reports choice you mentioned. Or maybe I’m not understanding correctly. Which module are you talking about? DO you have a screen shot of that? Ican take a look when I log in your computer. Please send the ID and more info about the reports choice.Thanks! Leslie AnthonySystems Administration AnalystSan Antonio Police Department(210) 207-8650

From: Ted Prosser Sent: Monday, December 12, 2011 18:59To: PD RMS SupportSubject: HELP THIS POP UP SHOWS EACH TIME I SIGN ONTO RMS.

AND ONCE IN THE SYSTEM I AM UNABLE TO BRING UP ANY OF THE DROP DOWN CHOICES UNDER THE REPORTS CHOICE AT ALL. WHAT DO I NEED TO DO TO GET THE REPORTS CHOICE TO WORK FOR ME? Sgt. T. Prosser #3055 SAPDPrue207-7425

From: Anthony MaziekTo: Lauren A. PettySubject: RE: INC000000083073 - RMS - Oracle Error Message at Log InDate: Thursday, December 22, 2011 9:43:39 AM

1002422 mac device id

From: Lauren A. Petty Sent: Thursday, December 22, 2011 8:46 AMTo: Anthony MaziekCc: PD RMS SupportSubject: INC000000083073 - RMS - Oracle Error Message at Log In Sir,I left you a voice mail in regards to the above Remedy ticket you opened. Unfortunately the HelpDesk did not provide much information for me to work this ticket. Can you provide me with yourdevice ID so I can remote to your computer and correct this problem? Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: Scott ValadezTo: PD RMS SupportSubject: RE: need a logon for RMSDate: Tuesday, February 21, 2012 3:13:16 PM

In the ROP unit, John's case management system is still utilized, and cases are being assigned in that system by our dispatchers. Actual case management is not conducted in those systems, but daily reports are still entered. If you check the S.A.M. Resourcespage, you will notice under "SAPD Entry Systems", there is a tab for "Case Management System" and "Classic System". Each of thosesystems require separate sign-on passwords. John helped me this morning with the "Case Management System" sign-on, but I alsoneed a sign-on for the "Classic System". John suggested I check with you to obtain a "Classic System". I understand there is a muchnewer case management system which is utilized by the follow-up units. In addition to that system, especially in the ROP unit, I needaccess to the two previous systems. I tried reaching you at the extension listed in your signature, but was told you are assigned to the AFR team. Is there an extension Ican reach you at? Thanks!! Det. Scott J. Valadez # 2121Repeat Offenders Program / Executive Protection Detail

From: PD RMS SupportSent: Tuesday, February 21, 2012 9:34 AMTo: Scott ValadezSubject: RE: need a logon for RMS

Not sure what Classic Case Management is but if your talking about John's old case management it isno longer active to assign any cases in. Detective Frank Freeman #2341 RMS / AFR Project Team San Antonio Police Department Office: (210) 207-4481 / Fax (210) 207-4099 [email protected]

From: Scott Valadez Sent: Tuesday, February 21, 2012 8:47 AMTo: PD RMS SupportSubject: need a logon for RMS

Hello, I have transfered into the ROP unit this week and need a login for the classic case management system. I was directed to email youguys and request it.My pin is:

I would appreciate any assistance you could provide. Thank you for your time, Scott J. Valadez # 2121ROP A / Executive Protection Detail

From: Orlando NavarroTo: Lauren A. PettyCc: PD AFR Support; PD RMS SupportSubject: RE: Reports without Badge NumbersDate: Friday, January 20, 2012 7:53:15 PM

Thank you Lauren, here are the report inident numbers sapd00928384, sapd00898239, sapd00988818, sapd00898645, andsapd00899045. Reports will not allow Officer A. Garza #0607 to submit with his badge number. Officer Garza also advised me offensecase # and cfs # are the same on each report.

From: Lauren A. PettySent: Friday, January 20, 2012 5:04 PMTo: Orlando NavarroCc: PD AFR Support; PD RMS SupportSubject: Reports without Badge Numbers

Sgt. Navarro,Here is my email to communicate those reports with missing badge numbers. You can also emaileither of the two group mailboxes to report issues/questions related to AFR or RMS (cc line). Best regards, Lauren A. Petty | System AdministratorSan Antonio Police Department214 W Nueva | San Antonio, TX 78207PH: 210-207-4327 | BB: 210-260-9842email: [email protected]@[email protected]

From: PD RMS SupportTo: Lauren A. Petty; ([email protected]); Denali Solutions Support

([email protected]); Gary Loudermilk ([email protected]);[email protected]; Mike Drewes ([email protected]); [email protected]

Cc: Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; DonaldSpencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; WallaceMcCampbell

Subject: RE: ReportsNotInRMS_2012Jan06.xlsDate: Monday, January 09, 2012 1:21:51 PM

Good afternoon,Can you please provide a problem ticket number for our records. Has Denali had an opportunity tolook at this list to restart, and/or determine cause why these reports did not flow into RMS? Best regards,Lauren A. PettyPH: 210-207-4327 | BB: 210-260-9842From: Lauren A. Petty Sent: Friday, January 06, 2012 3:27 PMTo: ([email protected]); Denali Solutions Support ([email protected]);Gary Loudermilk ([email protected]); [email protected]; Mike Drewes([email protected]); [email protected]: Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements;Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; ShannonStewart; Wallace McCampbellSubject: ReportsNotInRMS_2012Jan06.xls Good afternoon, Please open a ticket for the following: There are 103 reports that have been appr

Documents

Gentlemen, This report is showing up in my inbox as a ...extras.mysanantonio.com/pdf/sapdcomputer/PD_RMS_Support1.pdfFrom: Daniel Gonzales (SAPD) To: PD RMS Support ; PD AFR Support