General Services Administration Federal Supply Services

Navigating Preparedness & Protection

ARMADA, Ltd. 23 Clairedan Dr., Powell, OH 43065 ● Web: www.armadausa.com ● Main: 614.431.9700

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General Services Administration Federal Supply Services

Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system.

The INTERNET address for GSA Advantage!® is: http://www.gsaadvantage.gov.

Multiple Award Schedule

Professional Services MAS Schedule Large Category H

Contract Number: 47QRAA19D004H Contract Period: February 15, 2019 through February 14, 2024

For more information on ordering from Federal Supply Schedules, go to the GSA Schedules home page at: http:// www.GSA.gov.

For more information, please contact: Jeff Podracky Chief Operating Officer 614.431.9701 [email protected]

ARMADA Ltd. 23 Clairedan Dr. Powell, OH 43065-8064 Web Address: http://armadausa.com Email: [email protected]

Main: 614.431.9700 Fax: 614.431.9706 Business Size: Service Disabled, Veteran Owned Small Business

Price list current as of Modifications #PS-0003 & PS-0001 effective January 11, 2021

http://www.armadausa.com/

http://www.gsaadvantage.gov/

http://www.gsa.gov/

mailto:[email protected]

http://armadausa.com/




ARMADA, Ltd. 23 Clairedan Dr., Powell, OH 43065 ● Web: www.armadausa.com ● Main:

614.431.9700 2

Table of Contents

SECTION PAGE

Customer Information 3

The ARMADA Advantage 6

Terms and Conditions 10

APPENDICES Appendix A: Labor Rates for

SINs 541611, 611430, 561611, 611710, and 541990RISK 11

Appendix B: Labor Category Descriptions for SINs 541611, 611430, 561611, 611710, and 541990RISK 14



Customer Information

1a.

1b.

1c.

Awarded Special Item Numbers: 541611- Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services 611430- Professional and Management Development Training 561611- HR Support: Pre Employment Background Investigation 611710- Education Support Services 541990RISK- Risk Assessment and Mitigation Services

OLM- Order Level Materials

Labor Rates: Please see Appendix A

Labor Category Descriptions: Please see Appendix B.

Product and Service Descriptions Not applicable.

2. Maximum Order Threshold:$1,000,000.00

3. Minimum Order:$100.00

4. Geographic Coverage (Delivery Area):Domestic and Overseas

5. Point of Production:23 Clairedan Dr.Powell, OH 43065

6. Discount from List Prices:All prices listed are net prices.

7. Quantity Discounts:None.

8. Prompt Payment Terms:

Payment terms are Net 30 days. Information for Ordering Offices: Prompt payment terms

cannot be negotiated out of the contractual agreement in exchange for concessions


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9. Foreign Items:Not applicable.

10a. Time of Delivery: Specified in each task order.

10b. Expedited Delivery: Not applicable unless agreed upon in task order.

10c. Overnight and 2-Day Delivery: Not applicable.

10d. Urgent Requirements: Customers are encouraged to contact ARMADA Ltd. for the purpose of requesting accelerated delivery of services.

11. F.O.B. Points(s):Destination

12a. Ordering Address: ARMADA Ltd. Attention: Jeff Podracky 23 Clairedan Dr. Powell, OH 43065-8064 Phone: 614.431.9700 Fax: 614.431.9706 [email protected]

12b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA) , and are found in Federal Acquisition Regulation (FAR) 8.405-3

13. Payment Address Is as Follows:

Payment via Check/U.S. Mail

ARMADA Ltd.

23 Clairedan Dr.

Powell, OH 43065-8064

Payment via Wire Transfer

Financial Institution: PNC Bank 9-Digit ABA routing number: seeinvoice Account number: see invoice


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14. Warranty Provision:Not applicable.

15. Export Packing Charges:Not applicable.

16. Terms and Conditions of Rental, Maintenance, and Repair:Not applicable.

17. Terms and Conditions of Installation:Not applicable.

18a. Terms and Conditions of Repair Parts Indicating Date of Parts Price List and Any Discounts from List Prices:

Not applicable.

18b. Terms and Conditions for Any Other Services: Not applicable.

19. List of Service and Distribution Points:ARMADA, Ltd. 23 Clairedan Dr. Powell, OH 43065-8064

20. List of Participating Dealers:Not applicable.

21. Preventive Maintenance:Not applicable.

22a. Special Attributes: Not applicable.

22b. Section 508: If applicable, Section 508 compliance information on Electronic and Information Technology (EIT) supplies and services will be addressed on a task order basis. The EIT standards can be found at www.Section508.gov.

NOT APPLICABLE

23. Data Universal Numbering System (DUNS) Number:60-383-7258

24. Notification regarding registration in The System for Award Management: ARMADA, Ltd. isregistered in SAM.


http://www.section508.gov/



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Travel: Travel in the performance of this contract shall be priced in accordance with the Federal Travel Regulations and FAR 31. Assuming it does not conflict with the FTR or FAR 31, ARMADA Ltd. may include indirect burdens in accordance with our standard accounting practices.

The ARMADA Advantage ARMADA provides four primary capabilities which include; Consulting, Training, Protective Services and Investigation / Intelligence solutions. ARMADA helps businesses, governments, schools, universities, healthcare entities, retail enterprises and other organizations by offering services that assist with mitigating and managing risk to people, assets, information, reputation and infrastructure. ARMADA’s cost effective and professional services are targeted to assist Clients with preparing for, responding to, and recovering from the new global preparedness and protection challenges we face.

Physical Security Assessments / Security Threat & Vulnerability Assessments To ensure your organization/community is properly prepared for a terrorist attack, natural disaster, information security breach, or other crisis, you must first understand your assets, threats, risks and vulnerabilities. ARMADA is prepared to support your team in developing comprehensive threat / vulnerability assessment methodologies. We are well versed on a variety of assessment models to include: Observation / Recommendation Findings Assessment, CARVER-SHOCK, HLS CAM, and Homeland Security - Security Threat & Vulnerability Assessments. Our real-world experienced Team will offer an in-depthevaluation of your organization's/community’s risk. We’ll help you understand how to rank theassessment findings by priority and help to establish comprehensive and cost-effective recommendationsfor improving your entity's overall preparedness and protection posture.

Threat (Human Behavior) Assessments According to recent studies, workplace and school violence is the number one concern for most Directors of Security, Directors of Public Safety, Chiefs of Police and Security Professionals alike. However, just because a person makes a threat doesn’t mean they pose a threat. Is your team trained to investigate the circumstances and behaviors surrounding a potentially violent situation? Does your organization have the policies, procedures, and programs in place to properly evaluate the facts surrounding the threat and make educated decisions? If not, we can help.

ARMADA will help your team to develop the program elements allowing you to assess the level of danger, define the current and potential threat situation, formulate a plan, analyze your vulnerabilities, as well as identify the specially trained personnel, manpower, logistics, equipment and administrative requirements needed to ensure a successful resolution.

Workplace Violence Management Just because your organization has a workplace violence prevention policy doesn’t mean your organization has an effective workplace violence program.

ARMADA can assist your organization with developing a comprehensive Workplace Violence Prevention Program, not just with establishing a policy. ARMADA’s comprehensive program includes components such as;

o Establishing a Company Positiono Threat Assessment Team Compositiono Developing Guidelines



o Trainingo Management of Workplace Violence Incidentso Threat Assessmentso Action Steps and Safety Precautionso Maintaining Awareness & Incident Follow-upo Relationship Building

Business Continuity Planning You have invested a lot of time and effort into getting your business where it is today. You have established a good reputation with your customers, suppliers and community. Now imagine that all you have worked for was to go up in smoke, hit by a flash-flood, “blown away” by a tornado, demolished by an earthquake, or shut down due to a workplace violence incident or network/infrastructure virus.

As a member of management or community leader, you need to protect your organization/community from disruptions and safeguard your clients, customers and communities from delays in service, deliveries, response failures, and corrupted or compromised data.

ARMADA is your partner when it comes to defining the process to establish Business Continuity and Disaster Recovery Plans for your organization.

Emergency Management Planning Your organization/community may be operating without problems today; however, there are a whole host of events beyond your control that could bring it to an abrupt halt. The emergency management plans you put in place today may be the determining factor on whether or how quickly your organization/community is able to resume normal operations after a crisis or major event. You need to protect your organization/community from disruptions and safeguard your organization’s employees/ community’s citizens, infrastructure, and emergency response reputation. ARMADA is your partner when it comes to establishing emergency management programs including; plans, crisis management procedures, continuity of operation measures, and disaster recovery plans. ARMADA can also help your organization identify the appropriate staff members that should participate in the emergency planning, training and exercises.

Emergency Preparedness and Homeland Security ARMADA provides a variety of homeland security and national preparedness policy, planning, and program development support services which includes research and analysis, process and exercise design, and performance tracking services. All our consulting is based on industry and government best practices and were developed to enhance the public / private partnerships, sharing of information, improve processes, and provide access to tools needed to support today’s global challenges. ARMADA’s experts can assist jurisdictions and agencies in determining what capabilities are needed to prepare for and respond to large-scale disasters, where those capabilities are available, and who is responsible for assigned tasks. Our multifunctional staffs include the appropriate subject matter experts with the critical skills and expertise at cost effective rates. These services include strategic planning; capability assessments, gap analysis, project management, hazard mitigation planning, risk assessments, technology integration; and training. Our solutions are designed to engage a wide range of stakeholders, including local, state, and federal security personnel; emergency management; and public health professionals; and representatives from nongovernmental organizations.


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Workshops, Drills and Exercises Whether it's a workshop, tabletop exercise, drill, functional exercise, or a full-scale scenario based exercise, ARMADA will develop, facilitate, and evaluate the exercise and ensure you receive the most beneficial results possible. ARMADA's HSEEP and MEP certified subject matter experts will ensure your exercise is NIMS and HSEEP complaint. In addition, ARMADA can provide role-players, including foreign language speaking personnel, to ensure the exercises are as realistic as possible.

Training ARMADA's training courses are unlike most industry training classes. Traditional training deals primarily with the immediate threat, whereas our reality-based methods are wide ranging, including prevention, mitigation, preparedness, protection, response and recovery. ARMADA’s training classes can be presented in either face-to-face or web-based formats. The method of teaching is, Explain, Demonstrate, Practice, then Apply the concept. Training in this fashion helps ensure the students are not just fed information (which they can easily forget), but allows the student to begin building muscle memory and reflective responses. In addition, the training techniques are reinforced by having the students participate in real life training scenarios or exercises.

Courses include, but not limited to: • Workplace Violence Prevention – Employee• Workplace Violence Prevention Management• Threat Assessments (Human Behaviors)• Terminating / Suspending Employees• Crisis Management / Critical Incident Response• Victimization Reduction / Street Smart Survival• Travel Safety & Security (domestic and international)• How to Conduct Investigations• Interviewing/Interrogations• Firearms (handgun, rifle, shotgun)• Executive Protection Programs• Active Shooter Response (Tactical & Non-Tactical)• Media Relations

Security Project Management The ARMADA team consists of industry leaders in design, development, and overall security project management. ARMADA's staff has successfully overseen the development and construction of multi- million-dollar security projects that include manufacturing plants, distribution sites, training facilities, office buildings, and military installations.

We will work closely with our customers to develop requests for proposals (RFP), review the submitted bids and ultimately assist in the selection of appropriate vendors. Additionally, we will diligently oversee the project to ensure all intrusion detection, CCTV, access control, barrier control, biometric devices, and force protection related systems are installed as outlined in the RFP, and within the prescribed budget and timeline. We can also assist you with managing existing security and monitoring contracts.

Technology Integration The 21st century is the era of technology. Knowing which security technology can be integrated into an existing system, or knowing what system should be purchased to do what your existing system cannot, is


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difficult. Trying to make the correct choice is even more difficult when operating within constrained budgets and timelines.

ARMADA's staff has the experience and customer focus to assist your organization with selecting the proper security technology solution to effectively mitigate risk to your organization. Whether it is intrusion detection, CCTV, access control, barrier control, biometrics or another risk mitigation technology, we will help you make the right choice the first time.

Executive / VIP Protection Program Development With decades of experience, ARMADA's staff is ready to share their knowledge, expertise, and proven techniques. We offer a wide range of protection services which include; establishing or enhancing your organization's executive protection program or providing your executives and VIP's with the peace of mind and appropriate level of security. Whether it is a long-term protection operation or a special event, ARMADA can provide unprecedented and professional protection to your executives, VIP's and their families. Our staff can help you be proactive in today's environment where a variety of threats, such as workplace violence, acts of terrorism or other potentially dangerous or deadly acts toward an organization's leadership are not uncommon.

Investigation Capabilities ARMADA is a professional security solutions company that has developed its investigations division to meet the needs of organizations and large corporate companies alike. ARMADA’s investigative objectives can be tailored to the needs of the client resulting in a professional, comprehensive and confidential investigative product based on facts. ARMADA is completely dedicated to our clients. We can provide assurance that you will not find a more professional staff with a genuine concern for exceeding your expectations.

ARMADA’s Investigative Capabilities • Theft• Fraud (check, credit card, counterfeiting)• Embezzlement• Robbery• Assault• Workplace Violence / Critical Incident• Diversion of Controlled Substances• Due Diligence• Forensic Accounting

• Trade Secrets• Intellectual Property• Insider Trading• Supply Chain Losses• Workers Compensation• Neglect & Abuse• Litigation Support• Threat Assessment Investigations• Cold Case Investigations

Since 2005, ARMADA has provided the above consulting services for the following federal agencies:

• Department of Homeland Security• Federal Emergency Management Agency• Defense Intelligence Agency• United States Citizenship and Immigration Services• Department of Defense• Department of Justice• United States Air Force• United States Army




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• United States Marine Corps• Joint Chiefs of Staff• Argonne National Laboratory

Terms and Conditions GSA multiple award schedule contracts are awarded in accordance with the provisions of Federal Acquisition Regulation Part 12—Acquisition of Commercial Items. To the maximum extent practicable, GSA multiple award schedule contracts include only those clauses and terms and conditions, either required to implement provisions of law or executive orders applicable to the acquisition of commercial items, or determined to be consistent with customary commercial practice. Ordering agencies may incorporate provisions in their task orders that are essential to their specific requirements (i.e., security, hazardous material handling, key personnel, etc.), provided they do not conflict with the terms and conditions of the contract. These provisions, when required, must be included in the individual task order, and any costs necessary to comply with the provision(s) will be included in the task order proposal price estimate, unless otherwise prohibited by law.




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Appendix A:

The following Labor Rates are applicable to SINs 541611, 611430, 561611, 611430, 541990RISK

ARMADA MAS Client Site Rates

Labor Category Name 02/15/19-

02/14/2020 02/15/2020- 02/14/2021

02/15/2021- 02/14/2022

02/15/2022- 02/14/2023

02/15/2023- 02/14/2024

Administrative Assistant $35.43 $36.13 $36.86 $37.59 $38.35 Administrative Assistant II $54.79 $55.89 $57.01 $58.15 $59.31 Administrative Assistant III $59.21 $60.39 $61.60 $62.83 $64.09

Graphic Artist $65.30 $66.61 $67.94 $69.30 $70.68 Technical Writer $68.62 $69.99 $71.39 $72.82 $74.28

Associate I - Jr $104.04 $106.12 $108.24 $110.40 $112.61 Associate II - Associate $132.26 $134.91 $137.61 $140.36 $143.17

Associate III - Lead $169.88 $173.28 $176.75 $180.28 $183.89 Associate IV - Senior $194.80 $198.70 $202.67 $206.73 $210.86

Associate V - Principal $254.55 $259.65 $264.84 $270.13 $275.54 Business Analyst I - Jr $52.02 $53.06 $54.12 $55.20 $56.31

Business Analyst II - Associate $67.52 $68.87 $70.25 $71.65 $73.08 Business Analyst III - Lead $96.28 $98.21 $100.17 $102.17 $104.22 Business Analyst IV - Senior $119.53 $121.92 $124.36 $126.84 $129.38

Business Analyst V - Principal $137.79 $140.55 $143.36 $146.23 $149.15 Communications I - Jr. $63.08 $64.35 $65.63 $66.95 $68.28

Communications II - Assoc $80.25 $81.85 $83.49 $85.16 $86.86 Communications III - Lead / Media Relations Coordinator $102.39 $104.44 $106.52 $108.65 $110.83

Communications IV - Senior / Deputy PIO $158.26 $161.43 $164.66 $167.95 $171.31 Communications V - Principal / PIO $201.44 $205.47 $209.58 $213.77 $218.05

Consultant I - Jr $128.39 $130.95 $133.57 $136.24 $138.97 Consultant II - Associate $152.18 $155.22 $158.33 $161.49 $164.72

Consultant III - Lead $183.73 $187.40 $191.15 $194.97 $198.87 Consultant IV - Senior $228.00 $232.56 $237.21 $241.95 $246.79

Facilitator I - Jr. $86.91 $88.65 $90.42 $92.23 $94.08 Facilitator II - Assoc. $103.19 $105.26 $107.36 $109.51 $111.70 Facilitator III - Lead $134.69 $137.38 $140.13 $142.93 $145.79

Facilitator IV - Senior $238.99 $243.77 $248.65 $253.62 $258.69

*All rates include the 0.75% IFF.**All labor categories are escalated at 2% per year.




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ARMADA MAS Client Site Rates

PSS Labor Category Name 02/15/19-

02/14/2020 02/15/2020- 02/14/2021

02/15/2021- 02/14/2022

02/15/2022- 02/14/2023

02/15/2023- 02/14/2024

Intelligence / Research /Technical Analyst I - Jr. $56.99 $58.13 $59.29 $60.48 $61.69 Intelligence / Research /Technical Analyst II - Assoc $73.60 $75.08 $76.58 $78.11 $79.67 Intelligence / Research /Technical Analyst III - Lead $89.64 $91.43 $93.26 $95.13 $97.03

Intelligence / Research /Technical Analyst IV - Senior $100.72 $102.73 $104.79 $106.88 $109.02 Intelligence / Research /Technical Analyst V - Principal $127.28 $129.83 $132.42 $135.07 $137.77

Military Operations Specialist I - Jr $49.25 $50.24 $51.24 $52.27 $53.32 Military Operations Specialist II - Assoc. $56.44 $57.57 $58.72 $59.90 $61.09 Military Operations Specialist III - Lead $87.43 $89.18 $90.97 $92.78 $94.64

Military Operations Specialist IV - Senior $91.86 $93.69 $95.56 $97.48 $99.42 Military Operations Specialist V - Principal $125.07 $127.57 $130.12 $132.72 $135.38

Operations Coordinator I - Jr $108.47 $110.64 $112.85 $115.11 $117.41 Operations Coordinator II - Associate $128.93 $131.51 $134.14 $136.82 $139.56

Operations Coordinator III - Lead $161.59 $164.83 $168.13 $171.49 $174.92 Operations Coordinator IV - Senior $190.36 $194.16 $198.04 $202.00 $206.04

Operations Coordinator V - Principal $219.14 $223.52 $227.99 $232.55 $237.20 Process Coordinator I - Jr $48.15 $49.11 $50.09 $51.09 $52.12

Process Specialist II - Assoc $59.76 $60.96 $62.18 $63.42 $64.69 Process Manager III - Lead $80.80 $82.42 $84.07 $85.75 $87.46 Process Director IV - Senior $97.40 $99.34 $101.33 $103.35 $105.42

Process VP V - Principal $121.76 $124.19 $126.67 $129.21 $131.79 Program Analyst I - Jr $50.90 $51.92 $52.96 $54.02 $55.10

Program Analyst II - Assoc $58.10 $59.27 $60.46 $61.66 $62.90 Program Analyst III - Lead $81.91 $83.54 $85.21 $86.92 $88.65

Program Analyst IV - Senior $113.44 $115.71 $118.02 $120.38 $122.79 Program Analyst V - Principal $126.73 $129.26 $131.85 $134.48 $137.17

Project Coordinator - I $58.66 $59.83 $61.03 $62.25 $63.49 Project Specialist - II $77.47 $79.02 $80.60 $82.21 $83.86 Project Manager- III $132.81 $135.47 $138.18 $140.94 $143.76 Project Director - IV $143.88 $146.75 $149.69 $152.68 $155.73

Program Manager - V $154.95 $158.05 $161.21 $164.44 $167.72 SME I - Jr. $64.19 $65.47 $66.78 $68.11 $69.48

SME II - Associate $83.00 $84.66 $86.35 $88.08 $89.84 SME III - Lead $110.67 $112.88 $115.14 $117.44 $119.79 SME IV - Senior $144.43 $147.32 $150.27 $153.27 $156.34

SME V - Principal $212.50 $216.75 $221.09 $225.51 $230.02 Strategic / Operational Planner I - Jr. $54.24 $55.32 $56.43 $57.55 $58.71

Strategic / Operational Planner II - Assoc. $76.91 $78.45 $80.02 $81.62 $83.25 Strategic / Operational Planner III - Lead $99.06 $101.04 $103.06 $105.12 $107.22

Strategic / Operational Planner IV - Senior $116.21 $118.53 $120.90 $123.32 $125.78 Strategic / Operational Planner V - Principal $135.03 $137.73 $140.48 $143.29 $146.16

Training Specialist I - Jr. $42.36 $43.21 $44.07 $44.96 $45.85 Training Specialist II - Assoc. $59.75 $60.94 $62.16 $63.40 $64.67 Training Specialist III - Lead $91.25 $93.07 $94.93 $96.83 $98.77

Training Specialist IV - Senior $118.41 $120.78 $123.20 $125.66 $128.17 Training Specialist V - Principal / Facilitator $169.47 $172.86 $176.32 $179.84 $183.44




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Service Contract Labor Standards (SCLS) Applicable Rates

The Service Contract Labor Standards(SCLS) is applicable to this contract, and it includes SCA applicable labor categories. The prices for the cited SCA labor categories are based on the U.S. Department of Labor Wage Determination Number in the SCLS matrix. The prices awarded are in line with the geographic scope of this contract (i.e. nationwide).

Service Contract Labor Standards(SCLS) Matrix SCLS Eligible Labor Category SCLS Equivalent Code Title Wage Determination Number

Administrative Assistant 01020 – Administrative Assistant WD-15-4729 Graphic Artist 15080 – Graphic Artist WD-15-4729 Technical Writer 30461 – Technical Writer WD-15-4729 Facilitator I – Jr. 15095 – Technical Instructor WD-15-4729




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Appendix B: Labor Category Descriptions

See Education & Experience Equivalency Summary (Last Page) PSS Labor Category Name PSS Labor Category Description PSS Labor Category Education and Experience

Administrative Assistant

Provides a full range of administrative and clerical support and may participate in special projects and non-routine tasks. Schedules and handles the logistics for meetings, locates and compiles requested information, and develops reports. Transcribes reports and takes and distributes meeting minutes. Performs client directed general office duties involving word processing, and development and editing of spreadsheets and presentation materials. Demonstrates excellent oral and written communication skills and interacts daily with supervisors, coworkers, and clients. Proficient in Excel, Word, Access and PowerPoint.

Assoc. Degree + 1

Administrative Assistant II

Provides a full range of administrative and clerical support and may participate in special projects and non-routine tasks. Schedules and handles the logistics for meetings, locates and compiles requested information, and develops reports. Transcribes reports and takes and distributes meeting minutes. Performs client directed general office duties involving word processing, and development and editing of spreadsheets and presentation materials. Demonstrates excellent oral and written communication skills and interacts daily with supervisors, coworkers, and clients. Proficient in Excel, Word, Access and PowerPoint.

BA/BS Degree +2 yrs. Exp.




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Administrative Assistant III

Provides a full range of business support services and may participate in special projects and non-routine business operations tasks. Schedules and handles the logistics for meetings, locates and compiles requested information, and develops reports. Transcribes reports and takes and distributes meeting minutes. Performs client directed business operations duties involving word processing, and development and editing of spreadsheets and presentation materials. Demonstrates excellent oral and written communication skills and interacts daily with supervisors, coworkers, and clients. Proficient in Excel, Word, Access and PowerPoint.


Graphic Artist

In support of training program analysis, and development, performs a variety of graphics and drafting projects from concept and design through production. Utilizes techniques including black and white / color artwork, technical illustrations, graphics, diagrams, flow and pie charts, bar graphs, and schematics. Develops and updates graphics presentations to improve the quality of client documents and deliverables. Integrates graphics into documents to visually and technically enhance these documents.


Technical Writer

In support of training program analysis, and development, collects and organizes information, and writes and edits user manuals, training materials, proposals, reports, system specifications, functional descriptions, and any other project documentation and client





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deliverables. Writes, edits, and graphically presents technical information for technical and non-technical personnel. Interprets technical documentation standards and prepares documentation according to defined standards.

Associate I - Jr

Jr. Level Executive responsible for providing strategic direction, vision, leadership, and program management to the team. Contributes to organizational direction through regular involvement with senior level client leadership and team members. Maintains productive and effective client relationship with the most senior levels of the client organization. May supervise other staff.


Associate II - Associate

Executive responsible for providing strategic direction, vision, leadership, and program management to the team. Contributes to organizational direction through regular involvement with senior level client leadership and team members. Maintains productive and effective client relationship with the most senior levels of the client organization. May supervise Associate levels I or other staff.


Associate III - Lead

Senior executive responsible for providing strategic direction, vision, leadership, and program management to the team. Contributes to organizational direction through regular involvement with senior level client leadership and team members. Maintains productive and effective client relationship with the most senior levels of the client organization. May supervise Associate levels I & II or other staff.





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Associate IV - Senior

Senior executive responsible for providing strategic direction, vision, leadership, and program management to the team. Contributes to organizational direction through regular involvement with senior level client leadership and team members. Maintains productive and effective client relationship with the most senior levels of the client organization. May supervise Associate levels I, II & III or other staff.


Associate V - Principal

Senior executive responsible for providing strategic direction, vision, leadership, and program management to the team. Contributes to organizational direction through regular involvement with senior level client leadership and team members. Maintains productive and effective client relationship with the most senior levels of the client organization. May supervise Associate levels I, II, III, & IV or other staff.


Business Analyst I - Jr

Prepares and conducts business analyses and studies, needs assessments, requirements analysis/definition and cost/benefit analyses in an effort to align business systems, solutions and initiatives. Prepares forecasts and analyzes trends, reporting regulations and business conditions. Develops and analyzes metrics, performance measurements, requirements, reports and recommendations related to management, organizational structure, policy/procedures and business systems. Identifies potential business risks. Areas of focus include but are not limited to business





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performance, business and economic case analysis, internal control and enterprise risk assessment.

Business Analyst II - Associate

Prepares and conducts business analyses and studies, needs assessments, requirements analysis/definition and cost/benefit analyses in an effort to align business systems, solutions and initiatives. Prepares forecasts and analyzes trends, reporting regulations and business conditions. Develops and analyzes metrics, performance measurements, requirements, reports and recommendations related to management, organizational structure, policy/procedures and business systems. Identifies potential business risks. Areas of focus include but are not limited to business performance, business and economic case analysis, internal control and enterprise risk assessment. May supervise Business Analyst I.


Business Analyst III - Lead

Prepares and conducts business analyses and studies, needs assessments, requirements analysis/definition and cost/benefit analyses in an effort to align business systems, solutions and initiatives. Prepares forecasts and analyzes trends, reporting regulations and business conditions. Develops and analyzes metrics, performance measurements, requirements, reports and recommendations related to management, organizational structure, policy/procedures and business systems. Identifies potential business risks. Areas of focus include but are not limited to business performance, business and economic case





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analysis, internal control and enterprise risk assessment. May supervise Business Analysts I & II.

Business Analyst IV - Senior

Expert who prepares and conducts business analyses and studies, needs assessments, requirements analysis/definition and cost/benefit analyses in an effort to align business systems, solutions and initiatives. Prepares forecasts and analyzes trends, reporting regulations and business conditions. Develops and analyzes metrics, performance measurements, requirements, reports and recommendations related to management, organizational structure, policy/procedures and business systems. Identifies potential business risks. Areas of focus include but are not limited to business performance, business and economic case analysis, internal control and enterprise risk assessment. May supervise Business Analysts I, II & III.


Business Analyst V - Principal

Expert who prepares and conducts business analyses and studies, needs assessments, requirements analysis/definition and cost/benefit analyses in an effort to align business systems, solutions and initiatives. Prepares forecasts and analyzes trends, reporting regulations and business conditions. Develops and analyzes metrics, performance measurements, requirements, reports and recommendations related to management, organizational structure, policy/procedures and business systems. Identifies potential business risks. Areas of focus include but are not limited





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to business performance, business and economic case analysis, internal control and enterprise risk assessment. May supervise Business Analysts I, II, III & IV.

Communications I - Jr.

Organizes, constructs, and maintains tactical or administrative communications systems. These systems provide secure or non-secure means of communications between project participants and the client. Reviews and assesses user needs in order to determine the optimal communications network design. Conducts project feasibility studies, develops proposals, evaluates and recommends contractor equipment. Works independently or under the supervision of the associate, lead, senior, or principal communications personnel.


Communications II – Assoc.

Organizes, constructs, and maintains tactical or administrative communications systems. These systems provide secure or non-secure means of communications between project participants and the client. Reviews and assesses user needs in order to determine the optimal communications network design. Conducts project feasibility studies, develops proposals, evaluates and recommends contractor equipment. Works independently or under the supervision of the lead, senior, or principal communications personnel. Provides guidance and feedback to junior communications personnel.





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Communications III - Lead / Media Relations Coordinator

Leads a communications team responsible for the organization, construction, and maintenance of tactical or administrative communications systems. These systems provide secure or non-secure means of communications between project participants, and the client. Reviews and assesses user needs in order to determine the optimal communications network design. Conducts project feasibility studies, develops proposals, evaluates and recommends contractor equipment. Works independently or under the supervision of senior or principal communications personnel. Provides guidance and feedback to junior and associate communications personnel.


Communications IV - Senior / Deputy PIO

Manages and directs communications efforts between base locations to work site locations. Coordinates a communications plan with the client, local police and medical authorities. Project support includes planning, evaluating, analyzing and implementation communication programs. Has exemplary written and verbal skills and is able to solve complex communication problems, communicate solutions effectively to technical and non- technical audiences and functions effectively in adverse environments. Works independently or under the supervision of principal communications personnel. Provides guidance and feedback to junior, associate, and lead communications personnel.





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Communications V - Principal / PIO

Coordinates a communications plan with the client, local police and medical authorities. Project support includes planning, evaluating, analyzing and implementation communication programs. Has exemplary written and verbal skills and is able to solve complex communication problems, communicate solutions effectively to technical and non- technical audiences and functions effectively in adverse environments. Provides guidance and feedback to Junior, Associate, and Lead Communications personnel. Provides guidance and feedback to junior, associate, lead, and senior communications personnel.


Consultant I - Jr

Expert that possesses demonstrated knowledge, extensive experience in the development of solutions, recommendations, or outcomes across multiple complex tasks in multiple organizations. Defines project objectives and strategic direction. Is responsible for providing leadership and vision to client and project teams and serves as a key facilitator between multiple teams to achieve objectives of complex efforts. Directs the activities of other staff as necessary.


Consultant II - Associate

Expert that possesses demonstrated knowledge, extensive experience in the development of solutions, recommendations, or outcomes across multiple complex tasks in multiple organizations. Defines project objectives and strategic direction. Is responsible for providing leadership and vision to client and project teams and serves as a key facilitator





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between multiple teams to achieve objectives of complex efforts. Directs the activities of more junior Management Consultants or other staff as necessary.

Consultant III - Lead

Expert that possesses demonstrated knowledge, extensive experience in the development of solutions, recommendations, or outcomes across multiple complex tasks in multiple organizations. Defines project objectives and strategic direction. Is responsible for providing leadership and vision to client and project teams and serves as a key facilitator between multiple teams to achieve objectives of complex efforts. Directs the activities of more junior Management Consultants or other staff as necessary.


Consultant IV - Senior

Senior expert that possesses demonstrated knowledge, extensive experience in the development of solutions, recommendations, or outcomes across multiple complex tasks in multiple organizations. Defines project objectives and strategic direction. Is responsible for providing leadership and vision to client and project teams and serves as a key facilitator between multiple teams to achieve objectives of complex efforts. Directs the activities of more junior Consultants or other staff as necessary.


Facilitator I - Jr.

Develops comprehensive training courses and prepares and revises appropriate training materials. Prepares all training material to include: course outline, background material, and training aids. Also develops training




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attendee materials to include: training manuals, workbooks, handouts, exercises, completion certificates and evaluation forms. Provides training sessions as needed to include: train- the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent interpersonal and written and oral communication skills. Works independently or under the supervision of the Associate, Lead, Senior, or Principal Training Specialist.


Facilitator II - Assoc.

Develops comprehensive training courses and prepares and revises appropriate training materials. Prepares all training material to include: course outline, background material, and training aids. Also develops training attendee materials to include: training manuals, workbooks, handouts, exercises, completion certificates and evaluation forms. Provides training sessions as needed to include: train- the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent interpersonal and written and oral communication skills. Provides guidance and feedback to Junior Training Specialist. Works independently or under the supervision of the Lead, Senior, or Principal Training Specialist.





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Facilitator III - Lead

Develops comprehensive training courses and prepares and revises appropriate training materials. Prepares all training material to include: course outline, background material, and training aids. Also develops training attendee materials to include: training manuals, workbooks, handouts, exercises, completion certificates and evaluation forms. Provides training sessions as needed to include: train- the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent interpersonal and written and oral communication skills. Provides guidance and feedback to Junior Training Specialist. Works independently or under the supervision of the Senior or Principal Training Specialist.


Facilitator IV - Senior

Conducts high level training courses to include: train-the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent interpersonal and written and oral communication skills. Provides daily supervision and direction to staff. May work independently or under the supervision of Principal Training Specialist.





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Intelligence / Research /Technical Analyst I - Jr.

Provides basic level analysis to the client in the areas of intelligence, research, and technical functions. Duties may include: analysis of complex problems; definition of functional requirements; resource allocation; operations research modeling, and process analysis and design; developing and monitoring project tasks and schedules. Supports the design of new procedures and processes and the development of related documentation. Provides intelligence, research, and technical updates and briefings on selected areas, personnel or groups within the operational area. Analyzes problems and information requirements, while providing solutions and recommendations. May work independently or under the supervision of Associate, Lead, Senior, or Principal Analysts.


Intelligence / Research /Technical Analyst II - Assoc

Provides mid-level analysis to the client in the areas of intelligence, research, and technical functions. Duties may include: analysis of complex problems; definition of functional requirements; resource allocation; operations research modeling, and process analysis and design; developing and monitoring project tasks and schedules. Supports the design of new procedures and processes and the development of related documentation. Provides intelligence, research, and technical updates and briefings on selected areas, personnel or groups within the operational area. Analyzes problems and information requirements, while providing solutions and recommendations. Provides guidance and





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feedback to Junior Analysts. May work independently or under the supervision of Lead, Senior, or Principal Analysts.

Intelligence / Research /Technical Analyst III - Lead

Provides high level analysis to the client in the areas of intelligence, research, and technical functions. Duties may include: analysis of complex problems; definition of functional requirements; resource allocation; operations research modeling, and process analysis and design; developing and monitoring project tasks and schedules. Supports the design of new procedures and processes and the development of related documentation. Provides intelligence, research, and technical updates and briefings on selected areas, personnel or groups within the operational area. Analyzes problems and information requirements, while providing solutions and recommendations. Provides guidance and feedback to Junior and Associate Analysts. May work independently or under the supervision of Senior, or Principal Analysts.


Intelligence / Research /Technical Analyst IV - Senior

Provides very high-level analysis to the client in the areas of intelligence, research, and technical functions. Duties may include: analysis of complex problems; definition of functional requirements; resource allocation; operations research modeling, and process analysis and design; developing and monitoring project tasks and schedules. Supports the design of new procedures and processes and the development of related documentation.





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Provides intelligence, research, and technical updates and briefings on selected areas, personnel or groups within the operational area. Analyzes problems and information requirements, while providing solutions and recommendations. Provides guidance and feedback to Junior, Associate, and Lead Analysts. May work independently or under the supervision of Principal Analysts.

Intelligence / Research /Technical Analyst V - Principal

Provides highest level expert analysis to the client in the areas of intelligence, research, and technical functions. Duties may include: analysis of complex problems; definition of functional requirements; resource allocation; operations research modeling, and process analysis and design; developing and monitoring project tasks and schedules. Supports the design of new procedures and processes and the development of related documentation. Provides intelligence, research, and technical updates and briefings on selected areas, personnel or groups within the operational area. Analyzes problems and information requirements, while providing solutions and recommendations. Provides guidance and feedback to junior, associate, lead, and principal analysts.


Military Operations Specialist I - Jr

Assists in analyzing and providing recommendations on issues dealing with system and operational architectures. Assists in the coordinating with representatives throughout all phases of development concerning requirements definition,




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clarification, prioritization, and alternatives. Applies emerging doctrine and tactics to system design and development, through formal doctrinal changes or from Advanced War fighting Experiments (AWEs), Advanced Technology Demonstrations (ATDs), or Force XXI activities. Assists in assessing the impact of programmatic and technical options on stated user requirements and doctrine. Works independently or under the supervision of the associate, lead, senior, or principal operations specialists.


Military Operations Specialist II - Assoc.

Analyzes and provides recommendations on issues dealing with system and operational architectures. Coordinates with representatives throughout all phases of development concerning requirements definition, clarification, prioritization, and alternatives. Applies emerging doctrine and tactics to system design and development, through formal doctrinal changes or from Advanced War fighting Experiments (AWEs), Advanced Technology Demonstrations (ATDs), or Force XXI activities. Assesses the impact of programmatic and technical options on stated user requirements and doctrine. Works independently or under the supervision of the lead, senior, or principal operations specialist. Provides guidance and feedback to junior operations specialists.





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Military Operations Specialist III - Lead

Analyzes and provides recommendations on issues dealing with system and operational architectures. Coordinates with representatives throughout all phases of development concerning requirements definition, clarification, prioritization, and alternatives. Applies emerging doctrine and tactics to system design and development, through formal doctrinal changes or from Advanced War fighting Experiments (AWEs), Advanced Technology Demonstrations (ATDs), or Force XXI activities. Assesses the impact of programmatic and technical options on stated user requirements and doctrine. Works independently or under the supervision of the senior or principal operations specialist. Provides guidance and feedback to junior and associate operations specialists.


Military Operations Specialist IV - Senior

Supervises the team that analyzes and provides recommendations on issues dealing with system and operational architectures. Coordinates with representatives throughout all phases of development concerning requirements definition, clarification, prioritization, and alternatives. Applies emerging doctrine and tactics to system design and development, through formal doctrinal changes or from Advanced War fighting Experiments (AWEs), Advanced Technology Demonstrations (ATDs), or Force XXI activities. Assesses the impact of programmatic and technical options on stated user requirements and doctrine. Works independently or under the supervision of the principal operations





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specialist. Provides guidance and feedback to the junior, associate, or lead operations specialists.

Military Operations Specialist V - Principal

Oversees the analysis of and recommendations on issues dealing with system and operational architectures. Oversees coordination with representatives throughout all phases of development concerning requirements definition, clarification, prioritization, and alternatives. Ensures the application of emerging doctrine and tactics to system design and development, through formal doctrinal changes or from Advanced War fighting Experiments (AWEs), Advanced Technology Demonstrations (ATDs), or Force XXI activities. Assesses the impact of programmatic and technical options on stated user requirements and doctrine. Provides guidance and feedback to junior, associate, lead, and senior operations specialists.


Operations Coordinator I - Jr

Provides basic level of operational analysis to the client in the areas of summarizing complex problems; defining functional requirements; outlining resource allocation; operations research modeling, as well as process analysis and design; developing and monitoring project tasks and schedules. Assist the client with organizing, direction and coordination regarding the planning and production of contract support activities. Demonstrates written and oral communication skills. Assists in identifying and committing resources required

Degree +8 (3 Special)




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to support effort. Collects Quality Control information.

Operations Coordinator II - Associate

Provides intermediate level of operational analysis to the client in the areas of summarizing complex problems; defining functional requirements; outlining resource allocation; operations research modeling, as well as process analysis and design; developing and monitoring project tasks and schedules. Assist the client with organizing, direction and coordination regarding the planning and production of contract support activities. Demonstrates written and oral communication skills. Assists in identifying and committing resources required to support effort. Collects Quality Control information.


Operations Coordinator III - Lead

Performs supervisory level of operational analysis to the client in the areas of summarizing complex problems; defining functional requirements; outlining resource allocation; operations research modeling, as well as process analysis and design; developing and monitoring project tasks and schedules. Assist the client with organizing, direction and coordination regarding the planning and production of contract support activities. Demonstrates written and oral communication skills. Has authority and responsibility to identify and commit resources required to support effort. Establishes and alters (as necessary) organizational management structure to direct effective contract support activities. Crafts and enforces quality control





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programs. Supervises Operations Coordinator I & II positions.

Operations Coordinator IV - Senior

Oversees operational analysis to the client in the areas of summarizing complex problems; defining functional requirements; outlining resource allocation; operations research modeling, as well as process analysis and design; developing and monitoring project tasks and schedules. Assist the client with organizing, direction and coordination regarding the planning and production of contract support activities. Demonstrates written and oral communication skills. Has authority and responsibility to identify and commit resources required to support effort. Establishes and alters (as necessary) corporate management structure to direct effective contract support activities. Crafts and enforces quality control programs. Supervises Operations Coordinator I, II & III positions.


Operations Coordinator V - Principal

Senior level expertise in operational analysis to the client in the areas of summarizing complex problems; defining functional requirements; outlining resource allocation; operations research modeling, as well as process analysis and design; developing and monitoring project tasks and schedules. Assist the client with organizing, direction and coordination regarding the planning and production of contract support activities. Demonstrates written and oral communication skills. Has authority and responsibility to identify and commit resources required to support effort.





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Establishes and alters (as necessary) corporate management structure to direct effective contract support activities. Crafts and enforces quality control programs. Supervises Operations Coordinator I, II, III & IV positions.

Process Coordinator I - Jr

Performs services as dictated by the client's needs. Incorporates incident management, adeptly solves problems, and demonstrates exemplary task performance. Produces documentation related to the services including reports, development of policies and procedures, and training programs and assessments. Monitors project tasks and schedules. Works independently or under the supervision of associate, lead, senior, or principal process personnel.


Process Specialist II - Assoc

Performs services as dictated by the client's needs. Utilizes incident management, adeptly solves problems, and demonstrates exemplary task performance. Produces documentation related to the services including reports, development of policies and procedures, and training programs and assessments. Monitors project tasks and schedules. Works independently or under the supervision of the lead, senior, or principal personnel. Provides guidance and feedback to junior process specialist.





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Process Manager III - Lead

Performs services as dictated by the client's needs. Utilizes incident management, adeptly solves problems, and demonstrates exemplary task performance. Produces documentation related to the services including reports, development of policies and procedures, and training programs and assessments. Monitors project tasks and schedules. Works independently or under the supervision of the senior, or principal personnel. Provides guidance and feedback to the junior and associate process specialists.


Process Director IV - Senior

Supervises team that is performing services as dictated by the client's needs. Utilizes incident management, adeptly solves problems, and demonstrates exemplary task performance. Ensure that documentation related to the services is produced including reports, development of policies and procedures, and training programs and assessments. Monitors project tasks and schedules. Works independently or under the supervision of the principal process vice president. Provides guidance and feedback to junior, assistant, and lead process personnel.


Process VP V - Principal

Oversees the process team that is performing services as dictated by the client's needs. Ensures the usage of incident management, problems solving skills, and task performance capabilities. Produces documentation related to the services including reports, development of policies and procedures, and training programs and assessments. Monitors project tasks and





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schedules. Provides guidance and feedback to junior, assistant, lead, and senior process personnel.

Program Analyst I - Jr

Provides needed information on a wide variety of subjects as dictated by the client. Assists in collecting and analyzing data in order to ensure the program is executed successfully. Summarizes detailed information from multiple data sources in a clear and concise manner. Works independently or under the supervision of the associate, lead, senior, or principal program analyst.


Program Analyst II - Assoc

Provides needed information on a wide variety of subjects as dictated by the client. Collects and analyzes data in order to ensure the program is executed successfully. Summarizes detailed information from multiple data sources in a clear and concise manner. Works independently or under the supervision of the lead, senior, or principal program analyst. Provides guidance and feedback to the junior program analyst.


Program Analyst III - Lead

Leads the team that provides needed information on a wide variety of subjects as dictated by the client. Collects and analyzes data in order to ensure the program is executed successfully. Summarizes detailed information from multiple data sources in a clear and concise manner. Works independently or under the supervision of the senior or principal program analysts. Provides guidance and





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feedback to the junior and associate program analysts.

Program Analyst IV - Senior

Supervises the team that provides needed information on a wide variety of subjects as dictated by the client. Ensures the information is collected and summarized in a manner that allows for the successful execution of the program. Works independently or under the supervision of the principal program analyst. Provides guidance and feedback to the junior, associate, and lead program analysts.


Program Analyst V - Principal

Oversees the team that provides needed information on a wide variety of subjects as dictated by the client. Ensures the information is collected and summarized in a manner that allows for the successful execution of the program. Provides guidance and feedback to the junior, associate, lead, and senior program analysts.


Project Coordinator - I

Responsible for ensuring that the deliverables of a project are met. Interacts with project team and provides updates to the client. Ensures each project is completed on time and within the budget. Although not a primary responsibility, the Project Specialist also helps with budget development, maintenance and reconciliation, and managing external suppliers so that these areas become increasingly familiar. Prepares needed documentation for each project. Possesses strong verbal and





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written communication skills. Also demonstrates the traits of being well organized, and excellent at multitasking and prioritizing activities.

Project Specialist - II

Responsible for ensuring that the deliverables of a project are met. Interacts with project team and provides updates to the client. Ensures each project is completed on time and within the budget. Although not a primary responsibility, the Project Specialist also helps with budget development, maintenance and reconciliation, and managing external suppliers so that these areas become increasingly familiar. Prepares needed documentation for each project. Possesses strong verbal and written communication skills. Also demonstrates the traits of being well organized, and excellent at multitasking and prioritizing activities.


Project Manager- III

Oversees all personnel assigned to a project. Manages daily activities including scheduling, development of plans and supervision of all employees working on the project. Possesses exemplary written and verbal communications skills in order to work through complex problems and communicate solutions or recommendations to both technical and non- technical audiences.





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Project Director - IV

Oversees the entire project. Ensure deliverables are being met and the client is satisfied with the work product. Possesses exemplary written and verbal communications skills in order to work through complex problems and communicate solutions or recommendations to both technical and non- technical audiences.


Program Manager - V

Oversees the entire project. Ensure deliverables are being met and the client is satisfied with the work product. Possesses exemplary written and verbal communications skills in order to work through complex problems and communicate solutions or recommendations to both technical and non- technical audiences.


SME I - Jr.

Provides expertise based on knowledge and experience in one or more designated business / organization areas. Provides insight and advice concerning strategic direction and applicability of up to date, industry standard solutions. Is responsible for providing high level vision to program/project manager or senior client leadership to influence objectives of complex efforts. The Functional/Subject Matter Expert is primarily utilized on projects for their specific expertise, not in a managerial capacity, in support of the creation of comprehensive methods for describing current and/or future structure and behavior of an organization’s processes, systems, personnel and organizational sub-units, so that they align with





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the organization’s core goals and strategic direction. May work under supervision.

SME II - Associate

Provides expertise based on knowledge and experience in one or more designated business / organization areas. Provides insight and advice concerning strategic direction and applicability of up to date, industry standard solutions. Is responsible for providing high level vision to program/project manager or senior client leadership to influence objectives of complex efforts. The Functional/Subject Matter Expert is primarily utilized on projects for their specific expertise, not in a managerial capacity, in support of the creation of comprehensive methods for describing current and/or future structure and behavior of an organization’s processes, systems, personnel and organizational sub-units, so that they align with the organization’s core goals and strategic direction. May supervise SME I position.


SME III - Lead

Lead expert with enterprise-wide knowledge and experience in one or more designated business / organization areas. Provides insight and advice concerning strategic direction and applicability of up to date, industry standard solutions. Is responsible for providing high level vision to program/project manager or senior client leadership to influence objectives of complex efforts. The Functional/Subject Matter Expert is primarily utilized on projects for their specific expertise, not in a managerial capacity, in support of the creation of comprehensive methods for describing current and/or future





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structure and behavior of an organization’s processes, systems, personnel and organizational sub-units, so that they align with the organization’s core goals and strategic direction. May supervise SME I – II positions.

SME IV - Senior

Senior expert with enterprise-wide knowledge and experience in one or more designated business / organization areas. Provides insight and advice concerning strategic direction and applicability of up to date, industry standard solutions. Is responsible for providing high level vision to program/project manager or senior client leadership to influence objectives of complex efforts. The Functional/Subject Matter Expert is primarily utilized on projects for their specific expertise, not in a managerial capacity, in support of the creation of comprehensive methods for describing current and/or future structure and behavior of an organization’s processes, systems, personnel and organizational sub-units, so that they align with the organization’s core goals and strategic direction. May supervise SME I – III positions.


SME V - Principal

Senior expert with extensive, enterprise-wide knowledge and experience in one or more designated business / organization areas. Provides insight and advice concerning strategic direction and applicability of up to date, industry standard solutions. Is responsible for providing high level vision to program/project manager or senior client leadership to influence objectives of complex efforts. The Functional/Subject Matter Expert is primarily





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utilized on projects for their specific expertise, not in a managerial capacity, in support of the creation of comprehensive methods for describing current and/or future structure and behavior of an organization’s processes, systems, personnel and organizational sub- units, so that they align with the organization’s core goals and strategic direction. May supervise SME I – IV positions.

Strategic / Operational Planner I - Jr.

Assists in reviewing client's procedures, policies, and regulations. Provides advice and assists with the development and publication of strategic-level plans, orders, policies and concept papers. Works independently or under the supervision of the associate, lead, senior, or principal planners.


Strategic / Operational Planner II - Assoc.

Reviews client's procedures, policies, and regulations. Provides advice and assists in the development and publication of strategic-level plans, orders, policies and concept papers. Works independently or under the supervision of the lead, senior, or principal planners. Provides guidance and feedback to junior planners.


Strategic / Operational Planner III - Lead

Reviews client's procedures, policies, and regulations. Provides advice and assists with the development and publication of strategic- level plans, orders, policies and concept papers. Works independently or under the supervision of the senior and principal planners. Provides guidance and feedback to junior and associate planners.





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Strategic / Operational Planner IV - Senior

Supervises the review of a client's procedures, policies, and regulations. Oversees the planning team that provides advice and assists with the development and publication of strategic-level plans, orders, policies and concept papers. Works independently or under the supervision of the principal planner. Provides guidance and feedback to junior, associate, and lead planners.


Strategic / Operational Planner V - Principal

Oversees the planning team that reviews client's procedures, policies, and regulations. Also oversees the team that works to provide advice and assist with the development and publication of strategic-level plans, orders, policies and concept papers and assist with related major planning efforts. Provides guidance and feedback to junior, associate, lead, and senior planners.


Training Specialist I - Jr.

Develops comprehensive training courses and prepares and revises appropriate training materials. Prepares all training material to include: course outline, background material, and training aids. Also develops training attendee materials to include: training manuals, workbooks, handouts, exercises, completion certificates and evaluation forms. Provides training sessions as needed to include: train- the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent interpersonal and written and oral communication skills. Works independently or





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under the supervision of the Associate, Lead, Senior, or Principal Training Specialist.

Training Specialist II - Assoc.

Develops comprehensive training courses and prepares and revises appropriate training materials. Prepares all training material to include: course outline, background material, and training aids. Also develops training attendee materials to include: training manuals, workbooks, handouts, exercises, completion certificates and evaluation forms. Provides training sessions as needed to include: train- the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent interpersonal and written and oral communication skills. Provides guidance and feedback to Junior Training Specialist. Works independently or under the supervision of the Lead, Senior, or Principal Training Specialist.


Training Specialist III - Lead

Develops comprehensive training courses and prepares and revises appropriate training materials. Prepares all training material to include: course outline, background material, and training aids. Also develops training attendee materials to include: training manuals, workbooks, handouts, exercises, completion certificates and evaluation forms. Provides training sessions as needed to include: train- the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent





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interpersonal and written and oral communication skills. Provides guidance and feedback to Junior Training Specialist. Works independently or under the supervision of the Senior or Principal Training Specialist.

Training Specialist IV - Senior

Conducts high level training courses to include: train-the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent interpersonal and written and oral communication skills. Provides daily supervision and direction to staff. May work independently or under the supervision of Principal Training Specialist.


Training Specialist V - Principal / Facilitator

Facilitates high level training courses to include: train-the-trainer courses, formal classroom training, computer-based courses, web-based instruction, workshops, exercises, and seminars. Demonstrates excellent interpersonal and written and oral communication skills. Provides daily supervision and direction to staff.




Experience & Degree Substitution The above describes the functional responsibilities and education and experience requirements for each labor category. These requirements are a guide to the types of experience and educational background of typical personnel in each labor category. All personnel must have at least a high school diploma or equivalent plus the defined education and/or years of experience.

Education and experience may be substituted for each other. Each year of relevant experience may be substituted for one year of education, and vice versa. In addition, certifications, professional licenses, and vocational technical training may be substituted for experience or education.

Degree/Experience Equivalency* Degree Experience Equivalence Other Equivalence Bachelors Associate degree +2 years relevant experience,

or 4 years relevant experience

Masters Bachelors +2 years relevant experience, or Associates degree + 4 years relevant experience

Doctorate Masters + 2 years relevant experience, Bachelors + 4 years relevant experience

Professional certification

Professional license

*Successful completion of higher education that has not yet resulted in a degree may be counted as 1-for-1 years of experience for each year ofcollege completed.

Terms and Conditions GSA multiple award schedule contracts are awarded in accordance with the provisions of Federal Acquisition Regulation Part 12—Acquisition of Commercial Items. To the maximum extent practicable, GSA multiple award schedule contracts include only those clauses and terms and conditions, either required to implement provisions of law or executive orders applicable to the acquisition of commercial items, or determined to be consistent with customary commercial practice. Ordering agencies may incorporate provisions in their task orders that are essential to their specific requirements (i.e., security, hazardous material handling, key personnel, etc.), provided they do not conflict with the terms and conditions of the contract. These provisions, when required, must be included in the individual task order, and any costs necessary to comply with the provision(s) will be included in the task order proposal price estimate, unless otherwise prohibited by law.


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Documents

General Services Administration Federal Supply Services