Dr. Mohit Kumar JoshiMetropolis Tower, Ajmer Road • Jaipur, RajasthanCell: 9828081950 • Email: drmohitjoshi@hotmail.com

GENERAL MANAGER OPERATIONS AND QUALITY MANAGEMENT (8 YEARS)

Goal-driven, compassionate, and accountable professional with over 8 years of related, hands-on experience in fast-paced hospital settings

Adaptable administrator accustomed to the integration of new health care delivery systems, restructuring of work, and an increasingly complex regulatory environment

Proven track record of successfully managing personnel, finances, facility operations, Quality and business development while concurrently providing excellent hospital care to patients

Ability to use strong communication, organizational, and problem solving skills and to liaise with various departments, institutions, and the corporates to raise awareness and bring support to facilities

OBJECTIVE

Continuous progress on both professional and personal fronts through all round skills with emphasis on assigned targets, hard work and team spirit thereby anticipating and meeting the challenging arising in the contemporary competitive healthcare upbringing integrity and given to sustained hard work, and if provide with an opportunity I shall try my level best in satisfying my superiors in rightful discharge of my duties

SUMMARY

In my current position as the General Manager Operations and Quality, I oversee all hospital administrative, operational, quality team related issues. In my prior positions as Project Associate at Tata Hospital Projects Mumbai and Manager Growth and Development with Kothari Medical Centre Kolkata provide me with opportunities to develop and refine my knowledge in financial, strategy and marketing management skills that enable me to successfully direct and lead diverse groups of personnel with different backgrounds and personalities.

AREAS OF EXPERTISE (SKILLS)

P & L Project Development & Management Cost Accounting Decision Making & Problem Solving Staff Evaluation Quality Management Public & Community Relations Team Coordination & Leadership In-Service Training Time Management

EDUCATION

Masters in Philosophy (MPhil) in Hospital ManagementBirla Institute of Technical Sciences (BITS), Pilani (Raj)

Masters in Hospital Administration - 2008Apollo Institute of Hospital Administration Hyderabad India

Bachelor of Physiotherapy - 2005JRNV University

OTHER CREDENTIALS AND TRANING Management Trainee at Indraprastha Apollo Hospital Delhi Active participation in Red Cross Society Health Camp Activities Honorary Functional Consultant with Cliniminds (Hospital Project Consultancy Group) as

Business Analyst Healthcare IT Consultant (Honorary) with Sharabh Technologies (US and India)

PROFESSIONAL EXPERIENCE & ACHIVEMENTS

Medipulse Hospital Jodhpur (300 bedded NABH) April 2014 – PresentGeneral Manager Operations and Quality (From Commissioning Phase to NABH)

Key Responsibilities and Achievements

Develop, review, monitor, and revise operations related policies and procedures in coordination with the management as per NABH

Develop and implement standard operating systems (SOPs) for all the departments under operations

Overall responsible for patient / attender satisfaction across the assigned verticals and ensure that all guests complaints are handled promptly and effectively

Ensure that regular meetings are held with the concerned consultants, functional heads and staffs to review the daily functioning of the hospital and obtain feedbacks and put necessary corrective strategies in the action plan

Maintain an efficient patient feedback and response system to gather feedback and respond to problems in a timely manner

Ensure maintenance of highest standards of hygiene and cleanliness Involvement in new project planning and execution Visit the branches to monitor the performance of the centres Consistently work on cost control, without compromising on service and quality Responsible in managing all medico legal cases in coordination with the medical

superintendent / managing director Act as custodian of all government and statutory compliances for medical and non-

medical services Corporate relations – TPA /insurance and corporate patient care and payment follow-up To develop business plans and specify individual staff target to pave way for achieving the

overall departmental objectives and targets To identify and develop team leaders and motivate staffs in developing their skills Manage P & L accounts and financial strategies

Tata Hospital Projects, Mumbai Nov 2011 – Feb 2013Hospital Project Associate

Plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan with proper define the project’s objectives and oversee quality control throughout its life cycle

Key Responsibilities and Achievements

Strategy & Planning Effectively communicate project expectations to team members and stakeholders in a

timely and clear fashion Corpus Fund Management, P & L Accounting and Fund Flow Management Equipment procurement Lead Financial and Quality Audits Liaise with project stakeholders on an ongoing basis Set and continually manage project expectations with team members and Tata trustees Plan and schedule project timelines and milestones using appropriate tools (Gantt Charts

etc.) Track project milestones and deliverables

Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas

Define project success criteria and disseminate them to involved parties throughout project life cycle

Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements

Develop best practices and tools for project execution and management

Operational Management Direct and manage project development from beginning to end Develop full-scale project plans and associated communications documents Delegate tasks and responsibilities to appropriate personnel Identify and resolve issues and conflicts within the project team

Identify and manage project dependencies and critical path Develop and deliver progress reports, proposals, requirements documentation, and

presentations Proactively manage changes in project scope, identify potential crises, and devise

contingency plans Coach, mentor, motivate and supervise project team members and contractors, and

influence them to take positive action and accountability for their assigned work Build, develop, and grow business relationships vital to the success of the project

Kothari Medical Center Kolkata and Bikaner Oct 2008 – Nov 2011Manager Operations and Growth & Development

Key Responsibilities and Achievements

Operational Management Assume all duties of the General Manager during his absences Supervise in administration and co-ordinations of hospital activities Consult with and advises departmental needs on problems relation to operations of the

hospitals Recommend changes in administrative policies so as to carry out objectives of the hospital

more effectively Assist in preparation of budgets and allocations of funds based on studies of cost, review of

departmental budget estimates, familiarity with operating procedures, and discussion with departmental heads

Recommend improvement of hospital facilities, including construction or renovation of structure and purchase of new equipment based on personal inspection of premises, consideration of hospital policies, knowledge of hospital needs and resources

To interpret hospital and departmental policies, objectives and operational procedures through department heads

Resolve problems with department heads concerning items Meet with members of community and to promote good public relations for the hospitals Attend meeting of professional civic and service organizations as a representative of the

hospital Assist Medical Administration Department for smooth clinical and non-clinical department

coordination

Marketing and Strategy Management Manage P & L account of the hospital Tie up with new corporates Team building of marketing personals To meet and coordinate with doctors to ensure smooth patient referral system Hospital marketing and branding activities Manage TPA billing and recovery

PROFESSIONAL DEVELOPMENT

Time Motion Study of Capital Goods in Materials Department, Apollo Indraprastha Hospital, Delhi

Work Load Analysis of Out Patient in Medical Records Department (MRD), Apollo Indraprastha Hospital, Delhi

Role of Emotional Intelligence in Conflict Resolution, Apollo Health City, Hyderabad Equipment utilization of the Radiology department at a 250 bedded hospital Break even Analysis for the setup of Laboratory Services. Customer (Internal and External) satisfaction in a Hospital Financial analysis of the hospital charges of the Hospital services at 250 bedded hospitals Study for reach hospital center for a private hospital group

COMPUTER PROFICIENCY

Proper ability to work on Internet, Windows MS Office- Word, Power Point Access, Excel, Internet and Hospital Information System

PERSONAL DETAILS

34Yrs., Married, Male, Indian, 6’, 85kg, excellent health, fluent in Hindi, EnglishDate of Birth: Feb 20, 1982, Preferred Location: OPEN

** References Available Upon Request **