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GATHERING FEEDBACK FROM SENIOR MANAGERS AND ICT CORE CONTRIBUTORS
Delivering as One delivers in Viet Nam:
Common business strategy Common services Common infrastructure Common, hi-tech videoconferencing Common standard operating procedures Follow-me Printing No desk phones - only soft-phones Wi-Fi throughout the building Carbon-neutral energy with solar panels
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The pilot Delivering as One UN Vietnam Office houses 12 Agencies and a total of 325 staff. What makes this office different from others is that staff is clustered together by functional areas rather than by agency. Common services include IP telephony, Internet, wireless, conferencing, and network infrastructure. Staff has access to agency specific network systems and resources.
The Green One UN House shows how we can work together effectively to achieve far more with less resources, and protect the environment in such a rapidly developing country as Viet Nam. Trinh Anh Tuan, Communications Specialist, UN Communications Office
The eco-friendly building has a common ICT infrastructure for functional clustering and mobility for more than 400 staff from 12 Agencies including UNDP, UNICEF, UNFPA, WHO, FAO, UNIDO, UNDSS, UN Women, RCO, UNAIDS, UNHABITAT, and IOM. The brilliant idea is one common physical network with virtual separation of users' and servers' networks per agency and shared common components and services to enable users from different agencies to work as one team, where staff can work from anywhere in the building without multiple network ports. Wireless connectivity is enabled on all floors to offer staff maximum flexibility and mobility to
Green One UN House (GOUN House in Hanoi, Viet Nam) now open for business!
ICT gurus Ta Van Khieu from UNDP and Nguyen Truong Giang from UNICEF See video
See Le Tuyet Sinh's Journey on video
Trinh Anh Tuan, Communications Specialist, UN Communications Office
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the wired connections.
Common services and business operations complement the shared infrastructure. Staff will enjoy a flexible work place with advanced functions such as videoconferencing, VoIP, Follow-me printing, multi-functional devices to print/scan/copy, and mobility. A common data center saves costs including those related to servers, switches, and telephone systems. The common infrastructure with Unified
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Communications will reduce costs through shared cabling, shared Internet connectivity, common firewalls, and lower telecommunications costs via Internet connections. ICT support to users will also be improved with a common help desk in operation.
So far this is a shining example of Delivering as One connecting and collaborating through common ICT services. Next up? Remote access to resources from off site!
DRAFT
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Ask a staff member in UN Bhutan what another agency is up to and you will get probably get an up-‐to-‐date brief on where things stand. It is the simplest example that demonstrates how new, unified Information and Communications Technology (ICT) services have contributed to ONE UN Bhutan. The backstory is that UN Bhutan became a ‘self-‐starter’ in Delivering-‐as-‐One in 2008, with a UN House under one roof being an important element in driving UN coherence. In addition, the safety of the staff and an earthquake-‐resistant building were key drivers. An inter-‐Agency ICT technical mission under the ICT Reference Group (UNDP, UNICEF, and WFP) was carried out in October 2012 to support the UNCT Country Team in Bhutan with technical design and plans for a fully-‐unified ICT environment in the new UN House, to serve UNDP, UNICEF, FAO, UNFPA, WFP, and UN Women. Best practices from other One UN Houses contributed up the framework of the strategy and planning. Bhutan has adopted and is implementing the Business Operations Strategy for common operations services. The unified environment includes a common network and data center, including WAN connectivity, voice and data communications, Internet, IP Telephony,
One UN House in Bhutan provides:
One UN business strategy Shared standard operating procedures Joint helpdesk and common services A common physical network Common conferencing facilities Common digital copiers No hard phones - only soft (IP) phones Wi-Fi Internet access Carbon-neutral energy with solar panels
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video conferencing, shared digital copiers, as well as shared resources. The network design is a ‘One Common Physical Network,’ with virtual separation of users' and servers' networks per Agency, ensuring full separation of agencies networks, users and servers, while sharing common components and services to enable users from different agencies to work as one team. How does it work? 3 ICT Staff from UNDP and UNICEF share in data center management, Helpdesk support, resource booking, Internet Protocol telephony, Unified Communications and conference room support. Remaining challenges include integration of agencies global systems, Identity Management, and Agencies with divergent ICT policies. This has helped to better organize and ease the Business Operations Strategy processes for common operations services that Bhutan is currently implementing. It has also contributed, to a great deal, to a sharing-‐learning culture among various Agencies at a time where agencies are looking towards Delivering As One through Joint Programming.
COST SAVINGS AND COLLABORATION
• 50% cost savings on telephone bills
• 100% costs cut with Inter-Agencies
• 28% savings on Internet connectivity
• 25% savings on utility costs for local
data centers
For more information: www.undp.org and www.undg.org
UN Development Operations Coordination Office and ICT Reference Group - August 2015
One United Nations Plaza • New York, NY 10017 USA
The shared space of our new One UN House in Thimphu, Bhutan both represents and facilitates working jointly with our various UN Agencies in delivering our results, from Virtual Zomdu parliamentary processes to expanding our Gross National Happiness results across Bhutan.
Christina Carlson, UN Regional Coordinator, UN Bhutan
One UN House in Thimpu, Bhutan Staff at work using an IP telephone for savings
DRAFT