S I N G A P O R E M A N A G E M E N T U N I V E R S I T Y

FUTURE READY FORUMDelivering the Latest in Management Thinking and Business Trends

17-19 March 2015

Learn the Latest in Management Thinking and Business TrendsTargeting key aspects, the Forum will equip executives with management insights which will enable them to be agile to new opportunities arising in an increasingly complex business environment, navigate uncharted territory with confidence, and lead a team from a position of strength.

Personalise Your Programme Schedule According to Your NeedsThe Future Ready Forum allows you to customise your own learning journey; simply choose the Management Insights sessions you wish to attend, as well as select one of three focus areas - Digitalisation, Human Capital or Innovation - that you want to explore. With a suite of options available, you can stay relevant on topics that you are already experienced in or discover new areas.

Build Up Your Team’s PerformanceGet the most out of the Forum’s customised interactive learning experience by participating with your team. Our dynamic and engaging faculty members will shed light on your team’s strategic goals and priorities so you can review your team’s action plan.

BENEFITS

FOR INDIVIDUAL

FOR TEAM

• Discover how best to leverage new technologies and social networks to support your corporate objectives

• Learn to identify new opportunities in an increasingly complex and non-linear business environment

• Expand your global network and increase your international contacts

• Formulate fresh action plans to achieve your team’s key strategic goals

• Reinforce team cohesion and commitment to your corporate mission

• Rethink business challenges in a context that fosters creative thinking

PROGRAMME HIGHLIGHTS

Unite your team around a common objective and

formulate fresh action plans

Take ownership of your learning journey with a

customisable menu

Learn the latest management thinking and business trends

ABOUT THE PROGRAMMEFOR INDIVIDUAL

FOR TEAM

PLENARY SESSIONS

MANAGEMENT INSIGHTS

FOCUS AREAS

THOUGHT LEADERS

Each day of the programme begins with a session where key business insights and trends are articulated by experts.

Discover new market opportunities and hone your business acumen at these sessions to help you design a road map to navigate the future for your organisation.

The programme offers themed tracks with a multi-disciplinary approach that provides broad and in-depth analysis. Before the programme begins, you will choose the track that best addresses your organisation’s current business challenges.

Each day will conclude with a session featuring a leader who will engage, enlighten and inspire you with their ongoing journey towards achieving excellence.

The rapid digitalisation of society has transformed how we interact with others, discover and consume products and services, and manage our finances amongst many other things. This paradigm shift has broad implications for businesses, which must keep pace with on-going technological changes, rethink their business models and strategies, and respond to the changing expectations and behaviours of customers.

The performance and the potential of people in an organisation have become an increasingly urgent issue for business leaders. Dramatic demographic shifts, the globalisation of organisations, the battle for talent, increasing business complexity, and generational differences are causing many organisations to place a more deliberate focus on human capital as a key element in strategic planning and execution.

Innovation is a key driver of high growth, sustained performance and continued corporate rejuvenation. This track examines strategies to encourage and execute successful growth initiatives in mature companies as they face the challenges of a fast-paced and uncertain economic climate.

DIGITALISATION

HUMAN CAPITAL

INNOVATION

+100DELEGATES from

JOB TITLES

CEOGENERAL MANAGERSENIOR EXECUTIVEDIRECTORFUNCTIONAL MANAGERMANAGERIAL TEAMS

+30TRENDING TOPICS

+30SPEAKERS

+20INDUSTRIES

INDUSTRY REPRESENTATION AT FUTURE READY FORUM

PROGRAMME SCHEDULE

5.00pm-6.15pm How Do You be Future Ready When You Can’t Know the Future?Terence Swee

5.00pm-6.15pm Managing Adversity Raphaël le Masne de Chermont

5.00pm-6.15pm Creating a Culture for Unrelenting Innovation Gerard J TellisTH

OUGH

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NS 10.30am-11.00amOpening AddressHo Kwon Ping

9.30am-10.45amThinking and Acting like Google!Hitendra Patel

9.30am-10.45amInnovate to Grow - Meeting the Leadership ChallengeGeorge Day

3 FO

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Organisational Strategy in Technology-Transformed Markets Robert J. Kauffman

Value Innovation Gerry George

Leading Today for Tomorrow - Building Human Capital Capabilities for Long-Term Success Richard R. Smith

Social Media Mining for Business Intelligence - Opportunities, Challenges and Recent Advances Zhu Feida

It’s Not Just Technology, It’s Business - Succeeding in Dynamic Markets With Business Model Innovations Rajendra Srivastava

Business Acumen - An Essential Capability for Human Capital Professionals Fermin Diez

Cloud Computing and the IT Services Revolution Chris Boesch

Innovate or Die? Srinivas Reddy

Managing Global Talent Tan Hwee Hoon

DIGI

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12.30pm-1.30pm: Lunch

6.15pm: Dinner and Networking

3.15pm-4.30pm

Future of Finance David Lee

Can Asians Be Creative? Roy Chua

Global Sourcing of Technologies and Vendor Management Patrick Thng

Trust Within Organisations - State of the Science, and Implications for Practice Donald L. Ferrin

Asian Leadership - Lessons from the New Asian ‘Emperors’ Tan Chin Tiong

Global Economic Outlook Augustine H.H. Tan

The Promise and Perils of Partnership Ann Florini

Innovation and Human Capital - How Best to Equip Your People for Innovation Shantanu Bhattacharya

Dynamic Advantage Stephen Wyatt

Navigating Financial Markets in New Environments Pei Sai Fan

Leadership in a Turbulent Economy Brian To

ASEAN and Integration - Assessing the Potential Possibilities Philip Zerrillo

What is Wrong with Employment Engagement? Michael Netzley

Leading and Learning in a VUCA World Tanvi Gautam

Digital Disruption in Wealth Management Guy Weyns

Strategic Decision Making - A Multi-Dimensional Approach for VUCA Environments Syeda Noorein Inamdar

Learning to Ride the Disruptive Innovation Wave Desai Narasimhalu

Transformation through Mindfulness Jochen Reb

1.30pm-2.45pm 1.30pm-2.45pm

11.15am-12.30pm

1.30pm-2.45pm

11.15am-12.30pm 11.15am-12.30pm

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DAY 1 DAY 2 DAY 3

DAY 1PLENARY SESSION10.30am – 11.00amOpening Address by Ho Kwon Ping

SPEAKER Mr. Ho Kwon Ping is Executive Chairman of Banyan Tree Holdings, which owns both listed and private companies engaged in the development, ownership and operation of hotels, resorts, spas, residential homes, retail galleries and other lifestyle activities around the world.

Born in 1952, Ho Kwon Ping was educated in Tunghai University, Taiwan; Stanford University, California and the University of Singapore. He worked as a broadcast and financial journalist and was the Economics Editor of the Far Eastern Economic Review. He joined the family business in 1981. In 1994, after the success of rehabilitating an abandoned tin mine into Laguna Phuket, Asia’s first integrated resort, he launched Banyan Tree Hotels and Resorts. Banyan Tree has grown to more than 30 hotels and resorts, over 60 spas and close to 80 retail galleries, as well as three golf courses. With a strong presence in China, Banyan Tree will double its number of properties by 2016.

In May 2000, Mr. Ho was conferred an honorary doctorate by Johnson & Wales University, and later received the London Business School 2005 Entrepreneurship Award. In 2008, he was named CEO of the Year at the Singapore Corporate Awards. In 2009, he was the recipient of the Hospitality Lifetime Achievement Award at the China Hotel Investment Summit in Shanghai. As Chairman of Singapore Management University (SMU), Mr. Ho was awarded the Singapore Government’s Meritorious Service Medal for his contribution in the founding of SMU. In 2010, he became the first Asian to receive the ACA (American Creativity Association) Lifetime Achievement Award in recognition of his creativity and innovation in various spheres of endeavour. In 2011, he was voted top Thinker in Singapore in the Yahoo! Singapore 9 Awards, a testament to his business innovations and leadership in civic causes. The year 2012 saw Mr. Ho awarded with CNBC’s Travel Business Leader Award Asia Pacific 2012, in addition to being named to the board of Diageo, a British multinational.

Mr. Ho is married to Claire Chiang, Senior Vice President, Banyan Tree Holdings Limited. They have three children – two sons and a daughter.

Ho Kwon Ping Chairman of SMU Board of Trustees Executive Chairman of Banyan Tree Holdings Limited

MANAGEMENT INSIGHTS

Future of FinanceWhat is the future of finance? This forum offers insights to disruptive financial technology such as digital currency, blockchain, peer to peer lending, crowdfunding, Initial Crowd Offers, mobile banking and share economy.

11.15am – 12.30pm

David LeeDirector, Sim Kee Boon Institute for Financial EconomicsDirector, Global Master of FinanceVice President, the Economic Society of SingaporeFounder, Ferrell Asset Management

David Lee founded Ferrell Asset Management in 1999 and is currently the Director of Sim Kee Boon Institute for Financial Economics. He holds the appointment of Practice Professor of Quantitative Finance, Lee Kong Chian School of Business, in Singapore Management University. He graduated from the London School of Economics and Political Science with a PhD in Econometrics and Mathematical Economics.

David is also an Independent Director of two SGX-listed companies, a property developer, and sits on the Investment Committee and Council of two charitable organizations and the Economic Society of Singapore. He was the Founding Vice Chairman of the Alternative Investment Management Association (Singapore Chapter), a member of the SGX Security Committee, and MAS Financial Research Council. He was also the Group Managing Director of OUE Limited and Auric Pacific Limited, as well as the Non-Executive Chairman of MAP Technology Limited.

David speaks frequently in international conferences with occasional appearances in Bloomberg, Reuters and Channel NewsAsia. He has several podcasts on the latest trends in Digital Currency and Asia Finance. He has published in academic and applied journals, including Journal of Investing, Journal of Wealth Management, Journal of Statistical Computation and Simulation, Applied Financial Economics, and several books and chapters on Cryptocurrency, Asia Finance, Household Economics and Hedge Funds. His latest three books on Asia Finance focus on Banking, Sovereign Wealth Funds, REITs, Financial Trading & Markets, Fund Performance, and Digital Currency. His current research is on Serving the 70pc Underserved, Payment Systems, Financial Inclusion, Impact Investing and Financial Technology.

SPEAKER

Can Asians be Creative?The ability to think creatively and innovate is critical to individual and organisational success in the 21st century. Yet most pathbreaking innovations in the last decades originate from the West. Academic research also frequently found Asians to be less creative than Westerners. This talk explores how culture influences creativity and what one can do to increase creativity in the Asian context.

11.15am – 12.30pm

Roy Chua is an Associate Professor of Organisational Behaviour and Human Resources at the Singapore Management University (SMU) – Lee Kong Chian School of Business. Prior to joining SMU, Roy was on the faculty of Harvard Business School for six years where he taught the core Leadership and Organizational Behavior (LEAD) course in the MBA program as well as the executive education program on talent management.

Roy’s research draws on human psychology to understand important social processes in business organizations. In his primary stream of research, he studies how multicultural interactions in a globalized workplace influence creativity and innovation. Roy also has a keen interest in understanding Chinese organizational behavior and management processes. He is an active management scholar and has published in leading academic periodicals such as the Academy of Management Journal, Organizational Behavior and Human Decision Processes, Journal of International Business Studies, and MIT Sloan Management Review.

Outside academic research, Roy is active in executive teaching. He has conducted case discussions and given lectures to various companies including Bank of China, Bank of East Asia, Goldman Sachs, Shangri La hotel group, San Miguel, Hitachi, Barclays, DBS Bank, Unilab, Deutsche Knowledge Services, Deutsche Bank, Temasek Holdings, and John Clements Consulting.

A native of Singapore, Professor Chua received a BSc with First Class Honors in Computer and Information Sciences from the National University of Singapore and a PhD in Management, focusing on Organizational Behavior, from Columbia Business School.

MANAGEMENT INSIGHTS

Roy ChuaAssociate Professor of Organisational Behaviour & Human Resources, SMU

SPEAKER

DAY 1

Global Sourcing of Technologies and Vendor ManagementIn this session, the following contemporary issues with real life examples in sourcing and partnering will be discussed - What do best practice organisations do in sourcing technologies for competitiveness and survival? How can you commence this journey and leap frog your peers? How do high-performing organisations maximise their vendor partnerships? How does one effectively manage risks in sourcing and outsourcing such as frauds, operational failures and the winner’s curse?

11.15am – 12.30pm

Patrick Thng has more than 30 years of global experience in banking management, consulting and executive coaching in Asia Pacific, Australia and the US. At SMU, he is the Director of Executive Initiatives and Senior Faculty at the School of Information Systems.

He is currently engaged in the ICT and financial industries consulting for major financial services organisations and taking on senior Partnership, Board level and Angel Investing roles.

Prior to joining SMU, he assumed senior C-level roles for leading organisations including the World Bank Treasury (Washington DC CIO Director), DBS Bank (T&O Commercial Management MD), ANZ (APAC CIO GM) and UBS (SG CIO & APAC Vendor Management MD).

Major initiatives he has led globally include Strategic Sourcing and Outsourcing, Commercial Lending Reengineering, Core Banking selection and implementation, Post Merger Integration and Board Presentations eg the World Bank Group Technology Strategy and ANZ IT Strategy.

As a strategic negotiator, he has negotiated and managed global IT providers including Infosys, IBM, Oracle, Wipro. He has acted as the lead sales executive coach at HP (Asia Pacific Japan) advising on sales strategy to bankers.

Patrick is a Fellow Chartered Accountant (ICAA) and Certified Information Systems Auditor (ISACA) with a B Comm (First Class) and M Comm (Hons) Information Systems Management (UNSW). He is taking the Ph D (General Management) program at SMU looking into operational risks in managing vendors.

Patrick ThngSenior Lecturer of Information Systems, SMUDirector, SIS Executive Initiatives

SPEAKER

MANAGEMENT INSIGHTS

Trust Within Organisations - State of the Science, and Implications for PracticeTrust is recognised as critically important for leaders and organisational success. Yet most leaders and organisations are unaware of the scientific research on trust and they end up managing trust intuitively and often, sub-optimally. Professor Ferrin, who has devoted the entirety of his 20-year academic career to studying trust, will summarise the research on trust, addressing questions such as (a) what is trust, (b) how can trust be measured, (c) what are the benefits of trust, (d) how can one earn trust, (e) how can trust be repaired after a violation, (f) how can large, complex organisations earn and maintain trust, and (g) how can knowledge about trust be applied across different countries and cultures? Participants will engage in small group discussions to generate ideas for how the science of trust can be put into practice within their own organisations.

1.30pm-2.45pm

Don Ferrin is Professor of Organisational Behaviour at the Lee Kong Chian School of Business, Singapore Management University. Don received his Ph.D. from the University of Minnesota (Carlson School of Management) in 2000. Prior to joining academia, Don worked seven years as Senior Consultant with Deloitte Haskins + Sells Los Angeles, and Audit and Technical Manager with Deloitte Touche Tohmatsu Hong Kong.

Don’s research focuses primarily on trust in the workplace, including the development of trust, the impact of trust on leader and negotiator effectiveness, trust repair strategies, trust networks within organizations, and the effects of culture on interpersonal trust. Group & Organization Management (2007), the Conflict Management Division of the Academy of Management (2011, 2005), the International Association for Conflict Management (2004), the Best Papers Proceedings of the Annual Meeting of the Academy of Management (2000, 2003, 2004), and the Barry M. Richman Best Dissertation Award (2000). His research has also been featured in the New York Times, International Herald Tribune, and Washington Post, among others. He is a member of the Editorial Review Boards of the Journal of Applied Psychology, Journal of Management, Journal of Trust Research, the Asia-Pacific Journal of Management, and Organizational Behaviour and Human Decision Processes. He has also given several keynote speeches on the topic of trust at international conferences, including the Nordic Research Network on Trust In and Between Organizations (2011), the British Psychological Society (Division of Occupational Psychology, Brighton, UK, 2010) and the European Institute for Advanced Studies in Management Conference on Trust Within and Between Organisations (Amsterdam, 2007).

Don has extensive experience teaching Executive MBA and Executive Education courses in the United States, the People’s Republic of China, Hong Kong, Taiwan, Malaysia, and Singapore. At SMU, Don has been nominated for several SMU teaching awards, including the Most Inspiring Teacher Award and the Distinguished Teaching Award.

MANAGEMENT INSIGHTS

Donald L. FerrinProfessor of Organisational Behaviour & Human Resources, Lee Kong Chian School of Business, SMU

SPEAKER

DAY 1

Asian Leadership - Lessons from the New Asian ‘Emperors’The New Asian Emperors show how and why overseas Chinese companies are achieving dominance in Asia Pacific. The overseas Chinese, with their origins and history, have developed a unique form of management which they have maintained as their competitive advantage. Although Asian governments are currently floundering, the overseas Chinese networks continue to prosper. Professor Tan Chin Tiong will share the sources and characteristics of overseas Chinese management; how to combat the overseas Chinese; their strengths and exploitable weaknesses; and whether overseas Chinese management practices will spread in the same way as Japanese management did and will Western management technologies will find themselves outclassed.

1.30pm-2.45pm

Professor Tan Chin Tiong is Senior Advisor to the President of the Singapore Management University. He was the founding Provost and Deputy President of Singapore Management University from 1999 to 2009. He was the founding President of Singapore Institute of Technology from 2009 to 2013. He spent 20 years of his career at the National University of Singapore where he was Head of the School of Management, Chairman of Executive Programs of the Faculty of Business Administration, and Director of the NUS Office for Continuing Education. Professor Tan received his PhD in Business from the Pennsylvania State University, USA.

Prof Tan is active in management development and consulting. He designed and taught in many executive programs around the world, a regular speaker in the US, Europe, Australia, New Zealand, Asia and South Africa. Prof Tan is on the Board of Citibank Singapore Ltd, and was the non-executive chairman of Superior Multi-Packaging Ltd. Prof Tan is also independent director of several publicly listed companies such as Hup Soon Global, Health Management International Ltd and Communication Design International. He is the Past President of the Marketing Institute of Singapore.

Prof Tan is a co-author with Philip Kotler on Principles of Marketing: An Asian Perspective, 2011, Pearson, Marketing Management: An Asian Perspective, 6th Edition, 2012, Pearson, and Principles of Marketing: A Global Perspective, 2009, Prentice Hall.

He also co-authored New Asian Emperors: The Business Strategies of the Overseas Chinese, 2009, The Chinese Tao of Business: The Logic of Successful Business Strategy, 2004, John Wiley; Marketing Management: An Asian Casebook, 2004, Pearson Education; Marketing in the New Asia, 2001, McGraw-Hill; Strategic Marketing Cases for 21st Century Asia, 2000, Prentice Hall (with John Quelch); New Asian Emperors: The Overseas Chinese, Their Strategies and Competitive Advantages, 1998, Butterworth-Heinemann; and Marketing Insights for the Asia Pacific, 1996, Heinemann Asia.

Tan Chin TiongSenior Advisor to President, SMUProfessor of Marketing, Lee Kong Chian School of Business, SMU

SPEAKER

MANAGEMENT INSIGHTS

DAY 1

Global Economic OutlookWhat is the global economic outlook in 2015? Will the US continue its economic recovery despite the prospect of rising interest rates and the strengthening dollar? Will the Eurozone implode with the possible exit of Greece? Will deflation plague the zone or will the ECB succeed in fending it off amidst greater integration and better growth? Will Japan overcome 21/2 decades of relative stagnation and regain economic traction? Will China recover its growth momentum or will its growth rate decline further? Will India under the new Modi government revive its economy with investments in infrastructure, increased foreign direct investment and manufacturing? Will Singapore continue with sub-trend growth or be revived by increased productivity and new industries? Professor Augustine Tan will address these questions in the session.

1.30pm-2.45pm

At the end of 2002, Augustine Tan retired as Vice-Provost, Office of Research and Deputy Director, Wharton-SMU Research Center. He is currently Practice Professor of Economics. He teaches a compulsory course in international economics to students of the School of Business and School of Economics and Social Sciences, Singapore Management University.

Augustine has over thirty years of experience in economics and politics. He was a member of Singapore’s Parliament for 21 years. His previous appointments include being Chairman of the Parliamentary Committee on Finance, Trade and Industry, Board Member of Housing and Development Board, Chairman of the Estimates Committee, Chairman for the National Productivity Board, and Board Member of the Economic Development Board. Augustine was also Political Secretary to then Prime Minister Lee Kuan Yew.

Augustine’s articles have appeared in journals like the American Economic Review, Review of Economic Studies, etc. In addition, Augustine has provided consultancy services to ADB, United Nations, UNCTAD, UNDP, Commonwealth Secretariat, ESCAP, East-West Center, World Bank, and the Monetary Authority of Singapore. He has served as the elected President of the Economic Society of Singapore from 1999 to 2002. He has also served as Chairman of the Federation of ASEAN Economic Associations (2000). In December 2002 he published an edited volume “Monetary & Financial Management in Asia In The 21st Century” (World Scientific).

Augustine H. H. TanProfessor of Economics (Practice), SMU

SPEAKER

MANAGEMENT INSIGHTS

FOCUS AREAS

This session will consider developments in the formulation of firm strategy in markets that are affected by IT-driven changes. Topics to be discussed will include newly-vulnerable markets, the digital transformation of intermediation, information transparency strategy, the strategic geometry of distribution, and process partnering strategies. A number of mini-case examples will be used so participants will have a chance to share their views on the formulation of strategy. We will consider contexts such as financial services, supply chain management, air travel and hospitality, and e-commerce and mobile commerce.

3.15pm-4.30pm

Robert J. Kauffman currently has interdisciplinary appointments as a Visiting Professor of Information Systems and Strategy at the School of Information Systems and the Lee Kong Chian School of Business at Singapore Management University, and as a Distinguished Visiting Fellow at the Glassmeyer/McNamee Center for Digital Strategies in the Tuck School of Business at Dartmouth College.

He served as the W.P. Carey Chair in IS at Arizona State University, and as Professor and Chair of Information and Decision Science, and Director of the MIS Research Center at the University of Minnesota. He has also been a Visiting Associate Professor at the University of Rochester, a Visiting Scholar at the Federal Reserve Bank of Philadelphia, and an Assistant and Associate Professor at the Stern School of Business at New York University.

Robert worked in International Banking and Finance on Wall Street, and is a graduate of the University of Colorado, Boulder (B.A.), Cornell University (M.A.) and Carnegie Mellon University (M.S., Ph.D.). He has published more than 250 articles in journals, books, and conferences, and has won numerous awards for his innovative research, academic service, and graduate student advising.

In addition to his university leadership roles, he has served in a variety of editorial positions and conference chair roles. He was recently the Co-Chair of the ICIS Doctoral Consortium in Shanghai in 2011, and will serve as Co-Chair of the upcoming International Conference on Electronic Commerce in Singapore in 2012.

DIGITALOrganisational Strategy in Technology-Transformed Markets

Robert J. KauffmanProfessor of Information Systems, SMU Associate Dean, SIS Interdisciplinary Research Deputy Director, Living Analytics Research Centre

SPEAKER

DAY 1

Human capital is increasingly viewed as a strategic competitive advantage as organisations face intensifying competition, limited key talent, and more fluid global mobility. Yet, when we review the leadership practices in many firms across Asia, everyday actions can be inconsistent with the needs for building human capital. In this session, we will review the system of human capital and the essential leadership behaviours that help build human capital capabilities for your organisation.

3.15pm-4.30pm

Rick is a Senior Lecturer of Strategic Management at Lee Kong Chian School of Business, Singapore Management University. He is also the Line of Business Director at the Executive Education and Development department. Rick has been the Global Managing Director, Talent and Organization Consulting at Accenture.

He has received the Best Teaching Award on multiple occasions, Singapore Management University MBA Program and is an Advisory Board Member for the Global Leadership Center at the Villanova University Business School.

Rick Has been an invited Conference Speaker and Moderator, 2010 Singapore Human Capital Summit and was the Keynote Speaker at the HR Forum in Manila, Philippines last year. Rick has also been an invited Conference Speaker at the International Human Resources Conference, Hong Kong in 2005 and 2007. He has done an interview on CNBC’s “Squawk Box” prime AM time aired on 30 September 2010 with a focus on Building Local Leadership in Asia.

HUMAN CAPITALLeading Today for Tomorrow-Building Human Capital Capabilities for Long-Term Success

FOCUS AREAS

Richard R. SmithSenior Lecturer of Strategic Management, SMU

SPEAKER

As firms enter emerging and less developed markets, there is often a need to rethink their products, services and their underlying business models. In this session, we explore value innovation as a philosophy behind organisational, product and service design. How can we rethink what we deliver and how do we do it in a compelling way? This session explores the basic principles of value innovation and how we can apply that to growing businesses.

3.15pm-4.30pm

Professor Gerry George is Dean and Professor of Innovation and Entrepreneurship at LKCSB. He is Editor of the Academy of Management Journal, the flagship empirical journal in the field of management. He also serves as the International Dean of BML Munjal University, an innovative new university mentored by Imperial and located near New Delhi. Previously, he was Deputy Dean of the Business School at Imperial College London, Director of the Rajiv Gandhi Centre, and Academic Director of the Elite Programme, which supports ambitious private companies through their next stage of growth and is sponsored by the London Stock Exchange and delivered with partners including leading banks, investors, and advisers.

An award-winning researcher and teacher, Professor George has published several articles in leading scholarly journals (list). He was awarded a prestigious Professorial Fellowship (2011-2014) from the UK’s Economic and Social Research Council to work on resource-constrained or inclusive innovation. His work investigates business models, organisational design, and its implications for innovation and entrepreneurship. He is co-investigator in a five-year Energy for Development collaborative project with Southampton University that studies the effects of rural electrification, community development and social enterprise. His latest book (with Adam Bock) introduces a narrative approach on how entrepreneurs conceive and change business models to make an implausible idea into a viable growth opportunity, Models of Opportunity: How Entrepreneurs Design Firms to Achieve the Unexpected, (Cambridge University Press, 2012). His previous book Inventing Entrepreneurs: Technology Innovators and their Entrepreneurial Journey (Prentice Hall, 2008) addresses the human side of innovation and technology transfer.

Until November 2014, he served as a non-executive director and chaired the Risk Management Committee of India Infrastructure Finance Company (UK) Limited, a Government of India enterprise subsidiary in the UK. IIFC(UK) provides dollar denominated financing for capital equipment in large Indian infrastructure projects such as power generation, urban mass transit, and ports among others. Before joining Imperial, he held tenured positions at the London Business School, where he served as Faculty Director of the Institute of Technology, and at the University of Wisconsin-Madison, where he directed the Weinert Applied Ventures in Entrepreneurship Program.

INNOVATIONValue Innovation

Gerard GeorgeDean, Lee Kong Chian School of Business Professor of Innovation and Entrepreneurship

SPEAKER

FOCUS AREAS

Terence started Muvee Technologies in 2002 with eight techies. He was involved in everything from writing the music analysis code, to building the first website, designing the company logo, raising investment, hyper-recruitment, business development, sales and marketing, PR and global negotiations.

Together with the team, he grew the company to almost 100 people, with presence in New York, Silicon Valley, Tokyo and Seoul, with HQ in Singapore.

Terence negotiated multi-million dollar deals with the likes of Nokia, HP, Sony, Nikon, Olympus, LG, Samsung and several other multinationals. He helped achieve profitability and positive cash flow whilst on a ballistic growth path by 3rd year of operation.

Terence took over as CEO, leading the next phase of Muvee’s transformation. Since then, he re-organised the management structure, crystalised the organisation’s core brand positioning and put in place measures to transform the company from being a tech firm with great products, to a consumer-focused company with cool products that uses great technology.

Terence’s specialties include strategic negotiation, creative business modeling, broadbrush branding and marketing strategy, sales, leadership, public speaking with interests in the “social” behind social media...its all about the people.

THOUGHT LEADERS

How Do You Be Future Ready When You Can’t Know the Future?Muvee’s Journey from 2002 to Predictions of Life in 2022Muvee accidentally invented automatic video editing in 2002 with the release of its PC software which automatically cuts video to the beat of music. It then built the world’s first video app for Nokia in 2005, accidentally jumping headlong into mobile app development, which seemed “visionary” at that time. Today, 70% of its revenue is from mobile. Terence will share his journey of how biz dev and product development was done “in the old days” and how he thinks it will be done in the future.

5.00pm-6.15pm

Terence SweeFounder & Chief Executive Officer, Muvee

SPEAKER

DAY 1

DAY 2PLENARY SESSION9.30am-10.45amThinking and Acting like Google!People, machines, companies and governments are connecting in many more ways than we have ever imagined. In the past, some organisations innovated their industry by being available everywhere or anytime. More recently, companies like Amazon, Google and Uber have gone even further by being “Always Available”. By being “Always Available”, a new and different business paradigm is created that changes the basis of competition for that industry. In this fast paced world, are you ready to serve the new and impatient customer who expects everything now? Are you ready to compete against companies that are nimble, agile and irreverent to the rules that built that industry? Are you ready to meet shareholders’ expectations of going even faster to grow bigger and at the same time use less resources? In this session, we will explore unique insights based on our research with over 50 companies disrupting their industry by being “Always Available”.

Dr. Hitendra Patel is currently employed at IXL Center, Inc. in the position of Managing Director. He is the Chair of the Innovation and Growth Program at the Hult International Business School. Dr. Patel chairs Hult’s Innovation and Growth Action Learning Program in conjunction with the IXL Center. Dr. Patel is the co-author of “101 Innovation Breakthroughs” and “The State of Innovation at the Firm Level in Singapore” and “Greenovate! Companies Innovating to Create a More Sustainable World”. Hitendra has also helped and published articles at the national and region level on the topic of economic development in Brazil, India, Indonesia, Singapore, United States, and the United Kingdom.

He was a senior leader and co-founder of Monitor Group’s Innovation Practice and was responsible for Asia and Latin America. Prior to Monitor, he was a senior manager at Arthur D. Little. Prior to consulting, Hitendra worked at Motorola in the portable energy space and is the owner of six patents. He is also a founder of various venture-backed companies.

Hitendra has an MBA from Kellogg School of Management, a Ph.D. in Materials Science and Engineering from Iowa State University.

Hitendra PatelManaging Director, IXL Centre for Innovation Innovation, Action Learning, Strategy Implementation

SPEAKER

MANAGEMENT INSIGHTS11.15am-12.30pmThe Promise and Perils of Partnership This session will explore how businesses, government and civil society can collaborate to solve the world’s problems.

Ann Florini is Professor of Public Policy, School of Social Sciences, Singapore Management University, and Non-resident Senior Fellow at the Brookings Institution in Washington, DC. Her research, teaching, and consulting address innovations in governance of both the public and private sectors. In addition to her Brookings research on global governance, she designed and ran the Global Governance Initiative on behalf of the World Economic Forum (2000-2005), releasing the Initiative’s reports each year at the Forum’s annual meetings at Davos.

Prior to joining SMU, she was the founding director of the Centre on Asia and Globalisation at the National University of Singapore (2006-2011), where she created and led programs of research on the intersections of business and public policy, Asia’s roles in global affairs, and energy and natural resources policy. She was co-director of the International Task Force on Transparency, Initiative for Policy Dialogue, Columbia University (2000-2005), and Director, Project on Transnational Civil Society, Japan Center for International Exchange (1998-2000). Dr. Florini has lectured around the world, including Argentina, Australia, Austria, Canada, China, France, Germany, India, Indonesia, Italy, Japan, Russia, Singapore, Switzerland, Tanzania, the United Kingdom, and the United States. Among her books are China Experiments: From Local Innovation to National Reform (with Hairong Lai and Yeling Tan, Brookings Press 2012); The Right to Know: Transparency for an Open World (Columbia University Press, 2007); The Coming Democracy: New Rules for Running a New World (Island Press, 2003/Brookings Press 2005); and The Third Force: The Rise of Transnational Civil Society (Carnegie Endowment for International Peace/Japan Center for International Exchange, 2000). She has published numerous scholarly and policy articles in such journals as Energy Policy, Foreign Policy, Global Governance, Global Policy, International Security, and International Studies Quarterly.

Dr. Florini received her Ph.D. in Political Science from University of California, Los Angeles (UCLA) and a Master’s in Public Affairs from the Woodrow Wilson School of Public and International Affairs at Princeton University.

Ann FloriniProfessor of Public PolicyDirector, SOSS Masters Programme, SMU

SPEAKER

DAY 2

11.15am-12.30pmInnovation and Human Capital-How Best to Equip Your People for InnovationResearch has shown that an innovative culture is a must for sustainable innovation; so how do you create a culture of innovation within your firm? In this session, we will focus on the creation of an environment for supporting innovation, empowering employees to take ownership of innovation, and the successful dissemination of innovation within an organisation.

Shantanu H. Bhattacharya is Visiting Associate Professor of Operations Management at SMU. Prior to this, he was an Associate Professor of Technology and Operations Management at INSEAD from September 2002 to June 2014, and Assistant Professor of Technology and Operations Management at INSEAD from September 1998 to August 2002. His teaching and research interests are in the areas of technology management, operations management, supply chain management and new product and services development. Professor Bhattacharya is a member of INFORMS, has made several presentations on managing uncertainty in the high-technology industry, and his research has appeared in Management Science.

He holds a PhD in Management from the University of Texas at Austin, an MSc in Electrical Engineering from Louisiana State University, Baton Rouge, and a BTech in Electrical Engineering from the Indian Institute of Technology, Bombay in India. Prior to joining SMU and INSEAD, Professor Bhattacharya was an instructor at the University of Texas at Austin.

Shantanu BhattacharyaVisiting Associate Professor of Operations Management, SMU

SPEAKER

MANAGEMENT INSIGHTS

11.15am-12.30pmDynamic AdvantageGlobalisation can reap tremendous value for a firm if its operations across geographies are well-integrated, and draw on information, activities and resources across the corporate network. Companies need Dynamic Advantage to compete in a dynamic business environment. Therefore, the capability to seamlessly integrate across geographies, functions and business units is one that firms need to continuously review, revise and reinvest in order to stay competitive in the global marketplace.

Stephen WyattStrategy and Management PracticeExecutive Director, SMU-ExD

Steve has led Singapore Management University’s Executive Development activities (Executive Education, Leadership Coaching, Leadership Team Facilitation) since July 2012.

Steve pioneered research (1989) on East-West joint ventures and strategic alliances – focused on understanding ‘how-to make them work’. This led to his ‘Designed to Win’, Approach To Strategy And Organization Of In Multi-cultural, Multi-market Enterprises. In 2012 his book Connectivate was published addressing innovation ‘anywhere-anytime-always available’ since adopted as a supporting text in several business schools globally.

His two current research topics are “What war for talent?” – understanding the role of the Talent Manager as business partner in firms that are ‘future-ready’; and “Dynamic Advantage” – competitive strategy across portfolios of unstable and evolving markets.

His work draws on over 20 years in Asia working with corporations and governments to define, redefine and to implement strategy; addressing key issues of competitive strategy, innovation empowerment, leadership, talent development and change management. Steve was a Global Leader with the strategy consultancy founded by Michael Porter, Monitor Company, and has lived in Shanghai, Hong Kong & Singapore.

SPEAKER

MANAGEMENT INSIGHTS

DAY 2

1.30pm-2.45pmNavigating Financial Markets in New EnvironmentsWe see several trends in financial markets - the tighter regulations which resulted from post-global financial crisis, the regional financial integration, the rise of RMB internationalisation and digitalisation of financial services-all or some of which will have impact on your businesses. This session will help you make sense of these trends and allow you to strategise and plan your financial decision more effectively.

Pei Sai FanAssociate Professor of Quantitative Finance (Practice), SMUSenior Consultant, RHT Corporate Advisory

Dr Pei spent 34 years of professional career in banking, spanning across commercial bank, investment bank, central bank and banking supervision. He spent the first 10 years mainly in corporate lending, and next 10 years in securities origination and distribution, project and structured finance, structuring investment and hedging products, market making of financial derivatives. He was Senior Vice President & Head of Capital Markets Department of OCBC Banking Group, and a key member of OCBC Group Assets and Liabilities Management Committee.

In 1999, Dr Pei joined MAS, the central bank and integrated financial regulator as the Director of Banking Supervision Department responsible for supervising banks’ investment banking, capital markets, and treasury and derivatives activities. In 2003, Dr Pei was appointed Director and Head, Supervisory Methodologies & Training Division responsible for developing supervisory methodologies, tools and practices for the entire financial supervision group. In 2008, Dr Pei was appointed Director of MAS Academy, responsible for professional and leadership training, research and knowledge management for MAS staff, and technical assistance programmes for the regional countries.

Dr Pei joined Singapore Management University in April 2014 as the Associate Professor of Quantitative Finance (Practice) at Lee Kong Chian School of Business. Dr Pei also teaches at NTU, NUS and Renmin University of China as adjunct professor.

Dr Pei is also currently the Senior Consultant at RHT Corporate Advisory, a part of the services offered by RHTLaw TaylorWessing (a leading Singapore law firm group), which include corporate secretariat services, advisory and execution services on corporate listings, mergers and acquisitions, corporate financing and investments, corporate governance, risk management and internal controls etc.

Dr Pei holds a Doctor of Business Administration and a Master of Management Research from The University of Western Australia, a Master of Science in Financial Engineering from National University of Singapore and a Bachelor of Commerce (majoring in Economics) with 1st class honours from Nanyang University, Singapore. His current research interest include central banking and monetary policy, financial stability, financial development, financial supervision and regulation, financial markets and products, commercial and investment banking, corporate governance, corporate finance, risk management etc.

SPEAKER

MANAGEMENT INSIGHTS

1.30pm-2.45pmLeadership in a Turbulent EconomyCompanies, both SMEs and large corporations, are searching for both leadership and business strategy solutions and initiatives to cope with change in a global enonomy. In addition to revealing why some companies are thriving in the midst of turbulence and hyper-competition, this session will also explore why so many firms are failing in the marketplace and struggling with the same “Jurassic” strategies employed over the decades.

Brian ToAdjunct Professor of Leadership and Strategy, HEC Paris Senior Fellow, The Wharton School University of Pennsylvania

Brian has over 25 years of professional experience in private management consultancy for Fortune 500 and venture/growth firms. He has a strong track record in both strategy formulation and execution, corporate and business development, asset management strategy, business architecture, innovation of products and services, organization development, design and managing complex change, turnaround management and value creation. Brian has considerable experience in advising and advancing family owned enterprises and corporations in Asia.

He also has international experience working in and on projects in North America, Europe and Asia. His experience includes gaining access to and structuring international joint ventures, licensing agreements, distribution arrangements and corporate partnerships. Industrial sectors of experience include energy/oil and gas, professional services, chemical manufacturing, telecommunications, banking and finance, consumer goods, education, electronics, education, property development and construction. He has advised Exxon/Esso, Lafarge, Agrium Mobil, ICI and other numerous organisations on Growth, Globalization, Strategy and Revenue Expansion Initiatives.

Brian is a graduate of Harvard Business School and John F. Kennedy, with a Masters in Management (MM) and a Doctorate in Business Administration (DBA) He is also an Alumnus of Stanford Business School, The Wharton School, Berkeley, and INSEAD.

In addition, Brian is a graduate of CMU with a Masters Degree in Public Management (MPM). He has taught Strategy at Carnegie Mellon University (CMU) and also at Singapore Management University (SMU), Oxford and HEC and serves as Senior Adviser on Strategy to several Military and Intelligence Organizations, and teaches Strategy and Leadership, at several Military Academies.

In 2004, Brian was appointed a Senior Fellow of the Wharton School of the University of Pennsylvania and received a Doctorate (D.Univ.) from Middlesex University in England in 2004. In 2007 he completed an Advanced Degree at Oxford University ~Templeton College and at HEC – Haute Etudes des Commerciales in Paris, France.

In 2010, he completed a Doctorate Degree in Chinese Business and Management (D.Prof). His research work on challenges in Family Owned Enterprises is published in the Far East Economic Review.

SPEAKER

MANAGEMENT INSIGHTS

DAY 2

1.30pm-2.45pmASEAN and Integration - Assessing the Potential PossibilitiesThe Asian landscape is changing quickly and nowhere is that more apparent than in ASEAN. The gradual decline in the Chinese growth rate, rapidly ageing populations in China, Japan, Korea, Singapore and Thailand coupled with the market demands of Indonesia, Vietnam and the Philippines is causing investors and managers to relook at their asset allocations and reassess their business models. Political trends such as the Asian Economic Cooperation (AEC) and the proposed Transpacific Trade Pact are leading to a rapid reshuffling of the decks. With roughly 625 million people and a growth rate that has been 5% or more for each of the past 6 five year periods, ASEAN is attracting a great deal of worldwide attention from investors, MNC’s and governments. This seminar will take a look at the implications, concerns and opportunities that are presents in ASEAN.

Philip ZerrilloProfessor of Marketing (Practice) and the Dean of Post Graduate Professional Programmes, SMU

Philip Zerrillo is currently a Professor of Marketing (Practice) and the Dean of Post Graduate Professional Programmes Singapore Management University. “Dr Z,” as is known, is also the Executive Direct of the Center for Management Practice and founder of the University’s Case Writing Initiative.

He began his academic career at The University of Texas at Austin, and was a faculty member in the marketing department, as well as the Graduate Dean and the Dean of Executive Education. In addition to his administrative roles, Philip has written and taught extensively in areas of distribution channels, brand management, strategy, and counterfeiting and its effects on brands and brand valuation. He spent 4 years as a visiting professor at The J.L. Kellogg Graduate School of Management. He has held faculty positions or taught courses at Hebrew University (Jerusalem), Helsinki School of Economics, Thammasat University (Bangkok), IMADEC University (Vienna), The Smith College of Business (University of Maryland), Owen School of Business (Vanderbilt), Sun Yat-Sen University (Guangzhou), The Olin School of Business and Luiss Guido Carli School of Business (Rome).

He has excelled in the classroom, having been a consistent member of the Faculty Honor Roll at the University of Texas, Northwestern University, Emory University and Thammasat University (Thailand). He has won numerous teaching awards at these institutions and has been a “Special Honoree” of the International Association of Trademarks and Patents for demonstrated excellence in teaching brand issues. He has also been invited to conduct classes at a number of universities to improve the effectiveness of faculty teaching.

Dr Z has also consulted with over 100 firms worldwide in areas such as High –Tech, oil and gas, FMCG, healthcare and Pharmaceuticals.

SPEAKER

MANAGEMENT INSIGHTS

DAY 2FOCUS AREAS

The recent blossom of social network services has provided everyone with an unprecedented level of ease and fun in sharing information of all sorts. Such public social data reveal a surprisingly large amount of information about an individual which is otherwise unavailable. Moreover, the real-time nature of platforms such as Twitter has made them the most important and timely sources to capture viral topics of mass interest, or even the lifeline for millions in midst of natural disasters. The business insights attainable from this big and dynamic social data are critically important and immensely valuable in a wide range of applications. Central to this task are two research challenges of equal importance which complement and inform each other -user profiling and event profiling. In this session, we will explore a few important topics in this task including network-based user modelling, cross-platform user identity linkage, real-time event detection and profiling.

3.15pm-4.30pm

Zhu FeidaAssistant Professor of Information Systems Academic Director, Pinnacle Lab for Analytics

Prof. ZHU Feida is an assistant professor in School of Information System, Singapore Management University (SMU). His research interests include large-scale data mining, text mining, graph/network mining and social network analysis. He has published more than 70 papers in referred international conferences and journals, including ICDE, VLDB, SIGMOD, WWW, JMLR, TODS, TKDE, etc. His work on large-scale frequent pattern mining has won the Best Student Paper Awards at 2007 IEEE International Conference on Data Engineering (ICDE’07) and 2007 Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD’07).

Prof. ZHU is very active in serving the research community. He is a program committee co-chair of SNAKDD (2013/14), Demo Co-Chair of DASFAA’14 and APWeb’14, a tutorial speaker at SIGKDD’14, senior program committee member of CIKM’13, area chair of ICDM’15 and program committee members of many conferences including WWW’14, ICDM (2012/13/14/15), KDD(2013/14/15), ICDE(2012/13), VLDB’12, ACML’12, etc.

He has founded the Pinnacle Lab for Analytics with China Ping An Insurance Group to focus on social media mining and analysis for finance industry. He obtained his Ph.D. in Computer Science from the University of Illinois at Urbana-Champaign (UIUC) in 2009, supervised by Prof. Jiawei Han.

SPEAKER

DIGITALSocial Media Mining for Business Intelligence - Opportunities, Challenges and Recent Advances

The language of business is Finance and yet many HR people have not learn to speak about Human Capital issues in Finance terms. The outcome of strategy is sustained profitable growth, yet many HR professionals still worry about turnover rate and engagement scores as the reason for their employment. In this session we will explore different profit models companies can employ, how they link to Human Capital strategy and how to translate the latter into financial terms. The session will include an exercise involving how to interpret Annual Reports.

3.15pm-4.30pm

Fermin DiezAdjunct Professor, SMU

Fermin Diez has more than 30 years of experience in human resources, which includes consulting, corporate and academic roles in 40 countries in all continents.

As a consultant he has advised major multinationals, large local companies and public sector organisations at the Board and C-Suite levels. He has also managed the P&L in several geographical locations and businesses.

As an HR leader, he has been Regional APAC Head of HR for Freescale Semiconductor, and VP HR for Pepsico in Mexico, the US, and Hong Kong.

He is currently an Adjunct Professor at SMU and co-author of the book ‘Human Capital and Global Business Strategy’. Fermin has also previously taught Business Policy and Strategic Planning. He has been teaching WorldatWork course for more than 10 years in the US, Puerto Rico, Australia, the UK, Malaysia, India, Singapore and Hong Kong.

He serves on the Singapore Management University Business School Advisory Board, on the Children’s Cancer Foundation Board and is a former Member of the Board of Directors of World@Work.

Fermin is a frequent speaker at regional and global forums, including CNN and Reuters, as well as the 2004 Global HR Conference in Rio de Janeiro and the 2008 Global World@Work Conference in Philadelphia.

Fermin obtained his MBA from the Wharton School, University of Pennsylvania and his undergraduate degree in Psychology from the University of Michigan.

Specialties: Compensation (particularly incentives and executive compensation), strategic HR, talent management and development, career planning, mergers and acquisitions from an HR perspective, building teams, global HR, education and public sector HR practices. He is certified as a CCP and as an SPHR.

SPEAKER

HUMAN CAPITALBusiness Acumen - An Essential Capability for Human Capital Professionals

FOCUS AREAS

DAY 2

This session will outline the basic elements for creating innovative business models depending in market insights, competitive strengths and market dynamics. A central tenet is that sustainable marketplace innovations require integration of creative ideas and go-to-market process skills in creating unique value for customers and extracting value for the company.

3.15pm-4.30pm

Rajendra SrivastavaProvost and Deputy-President for Academic Affairs, SMU

Professor Rajendra K Srivastava is currently the Provost and Deputy- President for Academic Affairs, Singapore Management University and Roberto C. Goizueta Chair in e-Commerce and Marketing, Emory University.

Raj holds a B.Tech from Indian Institute of Technology, Kanpur, MSIE from the University of Rhode Island, and MBA and Ph.D. from the University of Pittsburgh. Besides being a leading authority on brand and marketing strategy, he is also well known for his contributions to marketing metrics and the impact of marketing on shareholder value.

His interests and outlook in integrating operations, finance and marketing reinforce a unique perspective on managing business processes and corporate performance. His work on the impact of market- based assets on shareholder value in the Journal of Marketing received both the 1998 Maynard and MSI/Paul Root Awards for the article judged to contribute most to the theory and practice of marketing respectively, and more recently, the Sheth Foundation Award for long-term contributions to the Marketing discipline. These interests are further reflected in his co-editorship of special issues of the Journal of Marketing on Marketing Metrics (2004) and on the Impact of Marketing Strategy on Wall Street (2009). Raj has extensive experience in the technology sector ranging from startups at the Austin Technology Incubator to industry leaders such as Microsoft, HP and Nokia.

A leading authority on the impact of marketing on business performance, he is frequently invited as a keynote speaker on topics such marketing metrics, value of market-based intangible assets (brands, channels) and management of growth and risk. He has actively developed and delivered executive programs in North and Latin America, Europe, Asia and Australia, as well as worked with many of the world’s leading companies in the technology and services sectors.

SPEAKER

INNOVATIONIt’s Not Just Technology, It’s Business - Succeeding in Dynamic Markets With Business Model Innovations

FOCUS AREAS

THOUGHT LEADERS5.00pm-6.15pm

Raphaël le Masne de ChermontExecutive Chairman, Shanghai Tang

Raphael de Masne de Chermont was made executive chairman of Shanghai Tang, China’s first homegrown luxury fashion brand, by Compagnie Financière Richemont, which invested in the business in 1998. Along with David Tang, founder of Shanghai Tang, de Chermont transformed the company from a quirky retailer based on tailoring to a fully-fledged Chinese lifestyle brand. The French media have given him the nickname “le mandarin de luxe.”

The French businessman graduated from the Audencia Nantes School of Management in 1987 with a Masters in management. He then worked for some of the most prominent brands in the Richemont portfolio, like Cartier and Piaget, all over the world, in countries like Belgium and Hong Kong. He has never worked in his native France, contrary to what many of his fellow graduates move onto.

Le Masne de Chermont was instrumental in growing the brand’s target audience. When the retailer first rose to prominence, it was mainly popular with Western expatriates and wealthy travelers to Hong Kong. Now, however, China is its main customer, comprising 20 percent of all sales.

SPEAKER

Managing Adversity

DAY 3PLENARY SESSION9.30am-10.45amInnovate to Grow - Meeting the Leadership Challenge“How can we grow faster?” is a pressing question for most leadership teams. The answer to that is to develop their innovation prowess by combining strategic discipline in their growth seeking activities with a superior ability to innovate and realise the aspirations of their growth strategies. The priorities of leadership teams should be (1) demonstrating and sustaining a commitment to innovation, (2) learning to profit from uncertainty, (3) taking an outside-in approach, and (4) aligning their organisation with the right structure and incentives. These are the drivers that enable growth leaders to accelerate past their rivals.

George DayGeoffrey T. Boisi ProfessorProfessor of MarketingCo-Director of the Mack Institute for Innovation ManagementWharton School of BusinessUniversity of Pennsylvania

George S. Day is the Geoffrey T. Boisi Professor, Professor of Marketing and co-Director of the Mack Institute For Innovation Management at the Wharton School of the University of Pennsylvania. He was previously the Executive Director of the Marketing Science Institute.

He has been a consultant to numerous corporations such as General Electric, IBM, Metropolitan Life, Unilever, E.I. DuPont de Nemours, W.L. Gore and Associates, Coca-Cola, Boeing, LG Corp., Best Buy, Merck, Johnson & Johnson, and Medtronic. He is the past chairman of the American Marketing Association. His primary areas of activity are marketing, strategy making, organic growth and innovation, organizational change, and competitive strategies in global markets.

Dr. Day has authored eighteen books in the areas of marketing and strategic management. His most recent books are Peripheral Vision: Detecting the Weak Signals that Can Make or Break Your Company (with Paul Schoemaker) 2006, Strategy from the Outside-In: Profiting from Customer Value (with Christine Moorman) 2010, and Innovation Prowess: Leadership Strategies for Accelerating Growth, 2013.

He has won ten best article award and one best book award, and two of his articles were among the top 25 most influential articles in marketing science in the past 25 years. He was honored with the Charles Coolidge Parlin Award in 1994, the Paul D. Converse Award in 1996, the Sheth Foundation award in 2003, and the Mahajan Award for career contributions to strategy in 2001. In 2003 he received the AMA/Irwin/McGraw-Hill Distinguished Marketing Educator Award. In 2011 he was chosen as one of eleven “Legends in Marketing.”

SPEAKER

MANAGEMENT INSIGHTS11.15am-12.30pmWhat is Wrong with Employment Engagement?Leading research has demonstrated that highly engaged employees are likely to be more productive, suggest workplace improvements, and remain with their current employer. The key discussion points at the session will include - what is employee engagement, why engagement is so important and how leading firms are putting engagement initiatives in place, and how to begin an employee engagement initiative at your firm and what results to expect.

Michael NetzleyAcademic Director, SMU-ExD

Michael currently serves as the Academic Director of Executive Development, Singapore Management University, and has been on the faculty since 2002. He delivers general management courses that include strategic leadership, competitive strategy, implementation, change management, communication and persuasion, negotiation, digital media reputation management, and systems thinking. In 2011 he was awarded the prestigious Champion’s Award, from the Central and Eastern European Management Association, for innovative course design and delivery.

Originating from the USA, his international assignments have included Singapore, Finland, Slovenia, Japan, Germany and Argentina. He has resided in Asia for the past 12 years.

Over his 25-year career, Michael has served as the Faculty Programm Director of the SMU-Wharton Business and Industry Insights for IBM, the Wharton-SMU Strategic Leadership and Change Management Program, and taught in the President’s MBA Program at the Bled School of Management. Executive and consulting clients have included Unilever, IBM, BNP Paribas, Intercontinental Hotel Group, Singapore Airlines, UOB, TCS, ABB, Infineon, Singtel, Singhealth, Raffles Medical, GSK, MSIG, Singapore Power, Singapore’s CPF, MFA, MoE, and CARE.org.

Michael is a qualified neutral (mediator) registered with the Supreme Court of the State of Minnesota, and is certified in Hogan assessment systems, Myers-Briggs, California Psychological Inventory, FIRO-B, Thomas-Kilmann instrument and others. He has also completed Harvard Business School’s Programme on Case Method and Participant-Centered Learning. Finally, in 2010-2011 he was awarded a Research Fellowship with the Society for New Communication Research and in 2014 appointed to the editorial review board of Asian Management Insights.

The author of several business books and numerous teaching case studies, Michael’s work has been featured in the New York Times and MIT’s Technology Review.

SPEAKER

DAY 3

11.15am-12.30pmLeading and Learning in a VUCA WorldThe traditional ways of leading and learning are being disrupted by the VUCA (volatile, uncertain, complex and ambiguous) environment we are living in. Essential shifts must be made in the way we approach the concept of leadership and learning. Based on her work on “leaderSHIFT”, Dr. Tanvi Gautam will explore the concept of VUCA and some of the key competencies required to navigate such environment.

Tanvi GautamAdjunct Faculty of Organisational Behaviour & Human Resources, SMU Programme Director, SMU-ExD

Dr. Gautam (Phd. University of Pittsburgh, MA, La Trobe Univ Australia) is the Programme Director for the Women and Leadership programme (Executive Development) at Singapore Management University (SMU). She also teaches courses in Organisational Behaviour and Human Resources Management at Lee Kong Chian School of Business, SMU. In addition Dr. Gautam is the Managing Partner of Global People Tree, an international HR consulting and training firm.

Her key areas of specialisation are innovation in talent management, cross cultural leadership, work life integration, knowledge management as well as women and leadership. Dr. Gautam was recently recognised as game changers (2014) award by Workforce magazine, USA and by the Business Manager magazine (India edition) as one of the leading women HR professionals (July 2012). She also serves on the boards of ARTDO international (a pan Asian HR consulting and training organisation) and D.K International (HQ: India). Dr. Gautam is also Asia’s first and only certified storytelling coach. A skill she uses extensively in her classroom and industry programmes.

Dr. Gautam is a sought after speaker at various international conferences such as American Society for Training and Development Conference in Singapore; Asian Region Training and development conference in Philippines; National Institute of Personnel Management (India); NASSCOM (India).

Her ideas on managing the new work place, as well as women and leadership, have been published/quoted in prominent international forums such as:

• USA: Harvard Business Review; Forbes, The Glass Hammer; Big Think; The Glass Heel

• Singapore: Singapore Business Review; Straits Times; Business Times (Op-ed)

• India: Economic Times (leading business newspaper), People Matters (leading HR magazine) Business Manager and Women’s web.

SPEAKER

MANAGEMENT INSIGHTS

11.15am-12.30pmDigital Disruption in Wealth ManagementIn recent years, the mass affluent wealth management industry has been seriously challenged by nimble, high quality online platforms like “Wealthfront” (US), “FutureAdvisor” (US) and “Nutmeg” (UK). These digital challengers try to bring institutional-quality asset allocation and thematic investing to the mass affluent client segment at dramatically lower cost and with complete transparency. In this session we analyse the various business models, their sustainability and their potential to disrupt the Asian wealth management landscape.

Guy WeynsProfessor of Accounting and Finance (Practice), SMU Director, Asia Private Equity Institute (APEI)

Upon graduating from Stanford University’s Graduate School of Business, Prof. Weyns joined the faculty of Harvard Business School, where he taught the core MBA course on Financial Reporting and Control. In 1995 he joined the investment bank Goldman Sachs to work as an Executive Director in its Principal Finance group in London, where his mandate was to source and close proprietary investments in distressed asset portfolios and asset workout companies throughout Europe.

He later joined Goldman Sachs’ Financial Institutions M&A group in London and Frankfurt. Prior to joining SMU, Prof. Weyns was a Managing Director in Morgan Stanley’s Investment Research division, in London and New York. In his role as head of global valuation and accounting, he advised portfolio managers around the world on advanced topics in equity valuation and financial statement analysis − most recently on Earnings Quality in Emerging Markets.

He also created and directed Morgan Stanley’s cross-sector thematic investment publication (Morgan Stanley Blue Papers). Prof. Weyns holds a PhD in Business from Stanford University and MSc’s in Electrical Engineering and Economics from the University of Ghent in Belgium.

SPEAKER

MANAGEMENT INSIGHTS

1.30pm-2.45pmStrategic Decision Making - A Multi-Dimensional Approach for VUCA EnvironmentsMaking effective strategic decision in environments characterized by the popular acronym VUCA (Volatile, Uncertain, Complex and Ambiguous) has proven to be elusive. One possible explanation is that most decision making takes place using a single approach that does not fully consider the complexity of strategic deliberations. In effect, strategic decisions have distinct characteristics that differentiates them from other types of decisions. In this session, the latest research is leveraged from a variety of fields to provide a novel multi-dimensional approach to decision making in VUCA environments. Specifically, the session will cover the following:

• A typology of the different types of decisions.• Definition of strategic decision making and its defining characteristics• A multi-dimensional framework to assist with making better decision including research from: neuroscience,

decision theory, and social psychology. • Case examples on effective and ineffective decision making.

The aim of this session is to provide an understanding of what constitutes strategic deliberations and provide direction on how to make more effective strategic decisions. Since decision making is a skill that is a constant work-in-process, participants from diverse backgrounds and experience levels will benefit from this session.

Syeda Noorein InamdarAssistant Professor of Strategic Management (Practice)Lee Kong Chian School of Business, SMU

Syeda Noorein Inamdar obtained her PhD from Harvard University and she is an Assistant Professor of Strategic Management at Lee Kong Chian School of Business of Singapore Management University (SMU). Prior to SMU she was an assistant professor at San Jose State University, and a visiting assistant professor at the Naval Post-Graduate School. She has also worked as a research associate and a teaching fellow at Harvard University. Her research is in the areas or management education, strategic decision making and corporate strategy of health care organizations. She has received the Academy of Management best paper award and two case writing awards for her research work.

Noorein studies and implements innovative teaching pedagogies for both the graduate and undergraduate level business programs. She has taught classes in strategic management, global strategy, organizational theory, health care economics, mathematical statistics and econometrics. She has also worked as a faculty advisor for business coaching programs, capstone projects and business plans in the Silicon Valley.

Noorein has extensive practical business experience across a variety of industries. She was a Silicon Valley engineer for five years and worked for two start-ups, Intel and Bechtel National. She also worked for seven years as a management consultant for PricewaterhouseCoopers, Gemini Consulting, Deloitte Consulting, and the Balanced Scorecard Collaborative.

Prior to her Ph.D. studies, Noorein obtained an MS from the Harvard School of Public Health, an MBA from the University of Chicago Booth Business School and a BS in Engineering from San Jose State University.

SPEAKER

MANAGEMENT INSIGHTS

DAY 3

1.30pm-2.45pmLearning to Ride the Disruptive Innovation WaveTechnologies and markets are disrupted from time to time. Companies, large and small, struggle to identify disruptions in play and often get displaced from their market leadership. They are caught between the need to preserve the current customer base while facing on onslaught from start-ups which are agile in leveraging disruption opportunities. This session will introduce the concept of disruptive innovations, and then provide a couple of methods for identifying disruptive innovation opportunities. It will also provide some tips on how companies can transit their current customer base to the future innovation offerings.

Desai NarasimhaluPractice Professor of Information Systems, SMU

Desai is Practice Professor of Information Systems at SMU and the Director of SMU’s Institute of Innovation and Entrepreneurship. Desai leads the SMU Business Innovation Generator, a program to encourage students to set up promising new companies. He has had over twenty five years of experience in the entire value chain spanning strategic planning, capability creation, competitive intelligence, management of innovation, technology innovation and intellectual property creation, intellectual property management, project management, business development, technology transfer and licensing, new business creation, capability reengineering and corporate communications.

He has created, managed and directed groups that have developed and commercialized technologies in the fields of multimedia DBMS, SGML DBMS, image processing and management, Text and Multimedia Information Retrieval, Information Security, Biometrics, Pervasive and Ubiquitous computing and Expert Systems. He has built alliances with companies such as Apple, Computer Associates, Fujitsu, HP, Siemens and research labs such as Apple’s ATG, Holland’s TNO, Germany’s Franhoffer, France’s INRIA and IMAG, and Japan’s Real World Computing Partnership.

Desai has recently been a consultant to Infosys, one of the premier Indian IT Services firms. He has served (and still serves) on the editorial boards of several International journals and has been the conference and program chairperson for several international conferences related to information technology. He was one of the five member committee from Kent Ridge Digital Labs in Singapore that created twenty new companies from 1999 to 2002 that went on to attract seed and first stage investment of US$ 70 million from the international venture community. He is an advisor to start ups including XID technologies and TagIt.

SPEAKER

MANAGEMENT INSIGHTS

DAY 3

1.30pm-2.45pmTransformation through MindfulnessMany most successful organisations have started to offer mindfulness-based trainings for their employees. Yet at the same time, many questions still exist around what mindfulness training is and how it can benefit organisations. In an interactive session which includes an experiential mindfulness practice, participants will be introduced to mindfulness and mindfulness-based training at work. Special focus will be given to mindful leadership as mindful leaders benefit not only themselves, but also their employees and organisations in a sustainable manner.

Jochen RebAssociate Professor of Organisational Behaviour &Human ResourcesArea Coordinator, Organisational Behaviour & Human Resources, SMU

Jochen Reb is an Associate Professor of Organisational Behaviour and Human Resources at the Lee Kong Chian School of Business, Singapore Management University. His previous appointments were as Senior Lecturer, Cambridge Judge Business School, University of Cambridge, and Assistant Professor, Singapore Management University. Upon completing his studies in management at Technical University Berlin, Germany, he moved to the University of Arizona, Tucson, USA, where he completed his PhD in Management in 2005.

His research focuses on three main areas: judgment and decision making in organizations, the interpretation of dynamic performance, and the role of mindfulness in organizational contexts such as leadership and performance. His work has been published in leading academic journals such as Journal of Applied Psychology, Journal of Management, Organisational Behavior and Human Decision Processes, Personality and Social Psychology Bulletin, and Personnel Psychology, among others, and has been cited more than 500 times (Google Scholar). He currently serves on the editorial board of the Journal of Management and the Journal of Business and Psychology.

SPEAKER

MANAGEMENT INSIGHTS

FOCUS AREAS

IDC recently predicted that Cloud Computing and related IT services will remain high areas of growth during 2015. As more companies become familiar with cloud-based services, more corporate workloads will continue to transition off premises and into the cloud in coming years. In this talk, we will discuss how the cloud’s lower acquisition costs, ability to scale according to changing user demand, and ability to ramp up new services quickly often make it a cheaper, faster, and more reliable option for many workloads. We will also discuss how the size, focus, and other comparative advantages of cloud providers enable them to apply resources in areas such as security and reliability that are difficult for most companies to match.

3.15pm-4.30pm

Chris BoeschAssociate Professor of Information Systems (Education), SMU

Chris Boesch has more than 16 years of experience working in the technology industry for companies such as Texas Instruments, Acer, and Dell. During his career, he has received numerous awards for business process innovation and has filed 16 patents for software and hardware innovations. Chris is currently an Associate Professor of Information Systems (Education) at Singapore Management University where he teaches courses on Cloud Computing, Big Data Analytics, and Software Engineering.

Chris has considerable experience in the areas of architecture, design, and building globally scalable applications. Chris is a hands on pioneer who is passionate about the evolution of cloud computing and its potential to enhance the field of education.

He received his Bachelors in Electrical Engineering from Auburn University and a Ph.D. in Computer Science from Nova Southeastern University. Chris’ research interests include expert systems, cloud computing, and applying game dynamics in the field of education.

SPEAKER

DIGITALCloud Computing and the IT Services Revolution

DAY 3

This session will focus on the diverse nature of global talents, and insights will be shared on how to manage and leverage a workplace where values, behaviours and aspirations differ.

3.15pm-4.30pm

Tan Hwee HoonAssociate Professor of Organisational Behaviour & Human Resources, SMU

Tan Hwee Hoon is actively involved in Executive Teaching, both in English and Chinese and has trained for major organizations such as the International SOS, Monetary Authority of Singapore, Singapore Health Services, SingTel, SIA, Kerry Oils, Alcatel Asia Pacific etc. She also consults for organizations such as the Singapore Tourism Board, IE Singapore and the Asia-Pacific Economic Cooperation. She taught at the School of Business at the National University of Singapore from December 1996 to November 2005 and was Head of Department from 2004 to 2005. Hwee Hoon has been with the Lee Kong Chian School of Business, Singapore Management University since December 2005.

Hwee Hoon earned her PhD in Management from the Krannert School, Purdue University in December 1996. Hwee Hoon’s research interests are in the areas of interpersonal trust, cross cultural awareness and emotional management at the workplace.

Hwee Hoon has published in many international journals, including the Academy of Management Journal, Strategic Management Journal, Journal of Applied Psychology, Human Relations and many others. She was also the Asia-Pacific Editor of the Journal of World Business from 2000-2004.

SPEAKER

HUMAN CAPITALManaging Global Talent

FOCUS AREAS

3.15pm-4.30pm

Srinivas ReddyProfessor of Marketing and Director, Center for Marketing Excellence, Lee Kong Chian School of Business, SMU

Dr. Srinivas K. Reddy is Professor of Marketing and Director, Center for Marketing Excellence, Lee Kong Chian School of Business, Singapore Management University. Previously, he was the Executive Director and Group Head, Corporate Strategy and Leadership Development at Maytas Holdings. Prior to his stint at Maytas, Dr. Srinivas K. Reddy was the Robert O. Arnold Professor of Business and the Director of the Coca-Cola Center for Marketing Studies, Terry College of Business at the University of Georgia. He holds M.Phil. and Ph.D. degrees in Business Administration from Columbia University. Dr. Reddy was on the faculties of New York University ‘s Stern School of Business, Columbia University, and the University of California, Los Angeles and was a visiting professor at Stanford Business School.

Dr. Reddy’s expertise is in new product development, marketing and competitive strategy involving new brands and services. In 2006, he has been awarded the IBM’s prestigious SURgrant to study corporate innovativeness and innovation conversion. He has consulted and taught executive programs for IBM, Coca-Cola Company, Miller Brewing, Pfizer, Eli Lilly, Bristol-Myers-Squibb, Satyam Computer Services,Chase, Turner Broadcasting, Cox Interactive Media, United Parcel Service, Equitable, Ford Foundation and Price Waterhouse Coopers. He has been recognized for his outstanding teaching and was the recipient of Award for Teaching Excellence in 1994. He was nominated as the MBA Teacher of the Year in 1999, 2000, 2002 and 2005.

Dr. Reddy along with Professor Krishna Palepu of Harvard Business School was the advisor to the Chief Minister of Andhra Pradesh , India on the state’s Vision 2020 program for economic development. Professor Reddy was the founding director of Quantum National Bank, Atlanta in 1995. He was also the co-founder of enLeague, a startup company involved in developing technological solutions for enterprise peer-to-peer networks. enLeague was the first startup to be funded by the Coca-Cola’s incubator Fizzion. He was on the advisory board of Navigauge, aradio audience dynamics/telematics company, and Panacea, an electronic medical practice company. He is a Director of MRII (Marketing Research Institute International) and an Advisory Board member of GfK Academy, Germany.

SPEAKER

INNOVATIONInnovate or Die

Much has been written and said about the rapid pace of business today, volatility in the marketplace, and uncertainty. But what exactly does such an business environment mean for your business? Professor Srinivas Reddy answers that question in the simplest of terms—innovate or die. Using a 4 quadrant framework to identify the nature of contextual change in your industry, this talks walks you through a series of illustrative stories about firms who have embraced the opportunity to innovate and to great ends. Key examples will include the stories of Infosys, Bebo, AkzoNobel, UPS, WholeFoods, DunnHumby, Samsung and Motorola to name a few. By the session’s end you will walk away with a clear framework for thinking about the pace of change in your industry and key insights about the methods and approaches used by other business to adapt.

FOCUS AREAS

DAY 3

Gerard J TellisDirector of the Center for Global Innovation, Neely Chair of American Enterprise, and Professor of Marketing, Management & Organisation at the Marshall School of Business, the University of Southern California, Los Angeles, CA.

Gerard J. Tellis (Gerry Tellis), PhD Michigan, is Director of the Center for Global Innovation, Neely Chair of American Enterprise, and Professor of Marketing, Management & Organization at the Marshall School of Business, the University of Southern California, Los Angeles, CA. He specializes in innovation, advertising, global market entry, new product growth, and pricing. He has published over 100 papers and 5 books on these topics. His papers have appeared in leading scholarly journals. His articles and books have won over 20 awards, including four of the most prestigious awards in the field: the Frank M. Bass, William F. Odell, Harold D. Maynard (twice), and the Marketing Science Long Term Impact Award.

Dr. Tellis is a Professor at the Judge Business School, Cambridge University, UK; and a Distinguished Professor of Marketing Research, Erasmus University, Rotterdam. He has also been a Visiting Fellow of Sidney Sussex College, a Visiting Chair of Innovation, Marketing, and Strategy at Cambridge University, a Trustee of the Marketing Science Institute and a Treasurer of Informs Society of Marketing Science. He is an Associate Editor of Marketing Science and the Journal of Marketing Research and has been on the editorial review boards of the Journal of Marketing Research, Journal of Marketing, and Marketing Science for several years. Previously he worked as a Sales Development Manager for Johnson & Johnson.

SPEAKER

THOUGHT LEADERS

Creating a Culture for Unrelenting InnovationGerard Tellis, a noted expert on innovation, advertising and global markets, makes the compelling case that the culture of a firm is the crucial driver of an organisation’s innovativeness. In the ground-breaking book, Unrelenting Innovation: How to Create a Culture for Market Dominance, he describes the three traits and three practices necessary to create a culture of relentless innovation. Organisations must be willing to cannibalise successful products, embrace risk, and focus on the future. Organisations build these traits by providing incentives for enterprise, empowering product champions, and encouraging internal markets.

5.00pm-6.15pm

SMU Executive Development enables executives to be “Future Ready–Now”, equipping them with the knowledge, skills and confidence that managers and leaders operating in Asia and globally require today and will be increasingly relevant tomorrow. Our portfolio of programmes empowers you to make key decisions in a context of technological revolution and contextual uncertainty; lead teams and organisations across borders, generations and genders; and to ‘do good and do well’.

Be empowered to make a difference. Be Future Ready-Now.

Information in this brochure is correct at the time of printing. SMU reserves the right to change curricula, fees etc. without prior notice.

ABOUT SMU EXECUTIVE DEVELOPMENT

PROGRAMME DATES17-19 March 2015

LOCATIONSingapore Management University,Singapore

For further enquiries, please contact:

Ms Jann Lee Client Relationship ExecutiveSMU Executive DevelopmentDID: +65 6808 5351Email: jannlee@smu.edu.sg

ABOUT THE INSTITUTIONSINGAPORE MANAGEMENT UNIVERSITY (SMU)

Highly regarded for excellence in management practice, SMU is one of Asia’s leading universities. SMU offers an unparalleled wealth of expertise in issues of business and management in Asia, distributed across its six schools (Accountancy, Business, Economics, Information Systems, Law and Social Sciences). The SMU city campus is a

modern facility, enabling a technologically integrated learning experience in the heart of the Singapore business district.

Uniquely, SMU represents a fusion of Western and Asian theory and practice, with a strong foundation in our own research of management and business practices in Asia. SMU prides itself on the publication of research papers, its extensive library of teaching case studies and the business relevance of its programmes and courses. SMU emphasises an interactive and practice-driven approach to teaching, combining small classes (that are conducive to dialogues and discussions) with practical experience in which participants apply the knowledge gained. Known as a pioneer in the holistic approach to producing well-rounded, multi-talented programme graduates, SMU also seeks to incorporate leadership and team skills in all programmes.

OPEN ENROLMENT PROGRAMMES

Developing Future Ready Leaders 1. Asia CEO

2. Asia General Management

3. EXCEL Leadership Programme

4. Financial Talent Executive Network (F-Ten®) Asia

5. Leadership Communication

6. Women and Leadership

Managerial Capabilities1. Accenture–SMU Change College:

Managing Change

2. Advanced Negotiation Strategies

3. Aligning to Win: Excellence in Strategy Implementation and Change Management

4. Competitive Advantage with Human Capital

5. Executive Skills for Board Members

6. Future Ready Forum

7. Winning Business Performance in Asia

Global Industry Excellence1. Asia Leaders Programme

In Infrastructure Excellence (ALPINE)

2. Global Manufacturing Network & Supply Chain Management

3. Hospital Management Programme

4. International Corporate Coaching

SMU EXECUTIVE DEVELOPMENTSingapore Management UniversityAdministration Building, 81 Victoria Street, Singapore 188065

exd@smu.edu.sg +65 6828 0100 www.exd.smu.edu.sg