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15/02/2016
FuSioN
Family Support Network
PARTNER AGENCY
Learner Guide
15/02/2016 2
TIME CONTENTS PAGE
09.00 1. INTRODUCTION 3
START 2. NAVIGATING AROUND THE FuSioN HOME PAGE 4
2.1 Partner Agency Home Page View 4
2.2 Main Menu 5
2.3 Active Holding Manager Cases 5
2.4 My FuSioN Cases 6
2.5 My FuSioN Services 6
3. PERSON SEARCH & SEARCH CASES 7
3.1 Person Search Overview 7
3.2 Search Cases Overview 8
3.3 Activity: Person Search 9
3.4 Activity: Search for Cases 10
4. CREATE NEW CASE 11
4.1 Copy Primary Address to All Family Members 19
5 CASE MANAGEMENT ALLOCATION 20
5.1 Initial Screening Hours 20
5.2 Case Manager Allocation 20
6 HOMEPAGE: VIEW CASES & SERVICES 21
6.1 My FuSioN Cases 21
6.2 My FuSioN Services 21
7 STAGE ONE ASSESSMENT 22
8 SERVICE PROVISION 22
8.1 Remove Active Hold 22
8.2 Service Assessment Details 22
9 ATTACHMENTS & NOTES 23
9.1 Attachments: FuSioN Naming Conventions 23
9.2 Notes: FuSioN Naming Conventions 23
9.3 Add An Attachment 24
9.4 Add a Note 24
10. CLOSE SERVICE PROVISION 26
11. CASE REVIEW & OUTCOME 26
11.1 Record Outcome 27
12. RE-ALLOCATE CASE MANAGEMENT: LEAD AGENCY 27
13. CREATE AN ALERT (DEMONSTRAION ONLY) 28
14. QUERY VIEWER (DEMONSTRAION ONLY) 30
15. ACTIVITY: FuSioN QUIZ 31
16. FuSioN RECORDING WORKFLOW 32
FINISH 17. FAMILY SUPPORT NETWORK: CLIENT WORKFLOW 33
15.30 18. HELP AFTER TRAINING 34
15/02/2016 3
1. INTRODUCTION
Welcome to FuSioN training. FuSioN is the main client information system for the Family Support Network (FSN) and this course will provide you with an understanding of how to:
Navigate FuSioN and understand the Home Page
Search for Clients and Cases
Create new Cases and add people to FuSioN
Allocate Cases
Take Services off Active Hold
Update Service Details
Add Notes and attach Documents to Cases
Close Services
Record Case Reviews and Outcomes
Look up Alerts
Run Query Reports
AUDIENCE FuSioN training is for Lead Agencies and Partner Agencies of WA Family Support Networks.
ACCESSING THE FuSioN DATABASE To access FuSioN go to the http://wafsn.org.au/ website and login using your nominated Username and Password. Please Note: In order for FuSioN to operate correctly you must use Internet Explorer. For further security in the Production Environment, a passcode must be generated and will be sent to your work email address. You will be able to reset your password after your initial login. In the Training Environment, a Trainee ID, password and passcode will be given to you as well as further instructions about the families you will use throughout the training.
LEARNER GUIDE This Learner Guide has been designed as a reference tool to help you with your day-to-day work after training. At the end of this guide you will find additional help and resources including links to User Guides that you can refer to when using FuSioN.
15/02/2016 4
2. NAVIGATING AROUND THE FuSioN HOME PAGE
2.1 Partner Agency Home Page View Partner agencies are able to view their own:
Allocated Cases
Allocated Services (including those on Active Hold)
Allocated Cases on Active Hold
What you see on your Home page is relevant to whether you are a Lead Agency or Partner Agency. The Lead Agency is able to view ALL allocated cases and services to the Network including those on active hold. Partner Agencies can ONLY view cases and services that have been allocated to them.
15/02/2016 5
2.2 Main Menu The FuSioN Home link on the Main Menu is the portal to the available searches and reports:
Person Search (client search)
Search Cases
Query Viewer (reports)
Navigation back to the Home page is always accessible by clicking the Home link at the top of
the screen; to exit FuSioN, click on the Sign Out link
2.3 Active Holding Manager Cases
Partner Agencies are able to view their allocated cases on Active Hold
Team ID - shows the name of your Agency
View All - click to see all cases
Case ID - click to go directly to the case
Days - view how long the case has been on Active Hold
15/02/2016 6
2.4 My FuSioN Cases Partner Agencies can view only their allocated cases:
Team ID - shows the name of your Agency
View All - click to see all listed cases
Case ID - click to go directly to the case
Additional Data tab - click to see referrer information, active hold status and number of days
Show All Columns icon - reveals all columns, and View All reveals more rows.
2.5 My FuSioN Services Partner Agencies can view only their allocated services:
Team ID - shows the name of your Agency
View All - click to see all listed services
Service ID - click to go directly to the service screen
Additional Data tab - click to see active hold status and number of days
Show All Columns icon - reveals all columns, and View All reveals more rows.
15/02/2016 7
3. PERSON SEARCH AND SEARCH CASES There are two types of searches accessible from the Home Page Main Menu or side Menu on all
other screens:
Person Search
Search Cases
3.1 Person Search Overview Criteria for finding a person:
Person ID - a unique ID number is created for
each client in FuSioN
Surname / Forename - select ‘begins with’, ‘contains’ or ‘=’ when searching for a client’s name
Gender - refine search results by selecting M (male), F (female) or U (undetermined)
Age - select ‘=’ or ‘between’ using a client’s age range
Birth Date - select ‘=’ or ‘between’
using a client’s birth date range
Address - enter all or part of a client’s
address if known
Search Results provides a snapshot of client information including:
Person ID
Surname & Forename
Aliases
Gender
Alerts
Birth Date
Age
Current Address
Deceased
Wildcard Search uses ‘%’ sign when the spelling is uncertain. The wildcard ‘%’ sign replaces 1 or more unknown letters. “Thompson” is often spelt in a variety of ways and therefore the wildcard can be used: “T%M%S%N” . Search Results display all recorded variations of the surname.
Clicking the Person View icon displays the Person View screen
15/02/2016 8
3.2 Search Cases Overview Criteria for finding open or closed cases:
Case ID - a unique ID number is created for each case in FuSioN
Person ID - a unique ID number is created for each client in FuSioN
Surname / Forename - select ‘begins with’, ‘contains’ or ‘=’ when searching for a client’s name
Start Date - select ’<’, ’=’, ’>’ or ’between’ using a case’s start date
Primary Issue - select an option from dropdown list
Assigned To - search by who the case is assigned to
Team - search by the Team or Agency the case is assigned to
Referrer Type - search by the type of referrer for the case e.g. Agency or
Individual
Summary - search using the case summary (a brief description of the case)
Status - search for open, closed or re-opened cases
Reason for Closure - search case closure e.g. Client Disengaged or Case Completed
Date Created - search for case creation date (different to case Start Date)
Search Results provides a snapshot of case information:
Case ID - links directly to the case information screen
15/02/2016 9
3.3 Activity: Person Search
Open the Person Search screen
Click on the Person Search hyperlink from the Home Page
Search for the following people using a variety of different search criteria
1) Search for Person ID 450699 and find: Surname & Forename:
Birth Date:
Do any alerts exist?
2) Search for the following people and find the Person IDs: Paula GRAY:
Sam WHITE:
3) Search for the following names and addresses and find the Person IDs and suburbs: TIP: When entering addresses (e.g. Street, Boulevard, Drive, Crescent) it is advisable to leave off the street type when searching (it may have been entered into FuSioN as ‘St’ instead of ‘Street’ and this would not bring back results). Emma BLACK, 82 Ellesmere Street:
Craig GREEN, 110 Withers Street:
4) Search for the following forename and estimated ages and find the surname and Person ID:
Sophie, age between 4 and 7 years:
5) Search for the following person with an estimated date of birth and find their actual date of
birth and Person ID: Louise GREEN, born between 01/01/2009 and 31/12/2009: 6) Search for Sally Thompson using ‘contains’ and a wildcard search T%M%S%N and find the
different spellings of the surnames returned in the search results: 7) Search for Brent GRAY who lives at 12 Smith Street, Perth and find the following
information:
Person ID:
Is this an open or closed case? (hint: click on the Person View icon)
Is the client ATSI (Aboriginal or Torres Strait Islander) or CaLD (Culturally and Linguistically Diverse)?
15/02/2016 10
3.4 Activity: Search Cases
Open the Search Cases screen
Click on the Search Cases hyperlink from the Home Page
Search for the following cases
1) Search for the following Case IDs and find the Person and Primary Issue:
Armadale FSN: 100001287 Midwest FSN: 100001297 Mirrabooka FSN: 100001316 Fremantle FSN: 100001508
Person: Primary Issue: If you search for a Case ID from a different FSN what happens?
2) Search for the following Person and Primary Issue and find who the Case was assigned to, the Case ID and the date the Case was created:
Armadale FSN: Sean WHITE & Housing Midwest FSN: Sandy DEANGELIS & Parenting Mirrabooka FSN: Pascal FUENTES & Financial Assistance Fremantle FSN: Bernie SNOW & Post Trauma Support
Assigned To: Case ID: Date Created:
3) Search for the following Surname and Referrer Type and find the Case ID and the Primary Issue(s):
Armadale FSN: GREENWOOD & Individual Midwest FSN: BRADY & Individual Mirrabooka FSN: THOMAS & Individual Fremantle FSN: CLASSIS & Agency
Case ID: Primary Issue(s):
15/02/2016 11
4. CREATE NEW CASE
Use the allocated Surname for your FSN and unique prefix to CREATE A NEW CASE:
Bevan _ _ Grey [ARMADALE]
Bevan _ _ Red [MID-WEST]
Bevan _ _ Blue [MIRRABOOKA]
Bevan _ _ Brown [FREMANTLE]
Click on the Person Search screen using the side menu:
Surname: enter _ _Surname
Forename: enter Bevan
Press Search: No Data Found should display
Action: select Create New Case
Press Go
Enter Start Date and Time
Start Date: use the calendar icon to select current date
Start Time: auto-populates with current time
Press Create Case >>
e.g. If you are part of the Fremantle FSN use the surname BROWN with the unique prefix that the trainer has allocated to you, ask if unsure (the learner guide will use XXBrown - do not use this).
CASE SCENARIO: The sole carer of two children has contacted your FSN. He has recently lost his job, is behind in his rent payments and is now being threatened with eviction from the family home. He also has concerns around the custody of his children and would like some
legal advice.
15/02/2016 12
Referral Information Type: select Individual
Click on the magnifying glass
Search for Bevan _ _Surname (remember this comprises YOUR unique prefix and YOUR Network’s Surname)
No Search Results should return
Press Add Person
Person Details Information
Prefix: select Mr
Forename: enter Bevan
Surname: enter _ _Surname
Gender: select Male
Date of Birth Information: select Actual DOB
Date: enter 15/04/84
Identity & Culture
Country of Birth: start typing Aus and select Australia (or search using the magnifying glass)
Aboriginal: select Aboriginal
CaLD: select No
Language: start typing Eng and select English (or search using the magnifying glass)
Ethnicity: start typing Aus and select Australian Aboriginal (or search using the magnifying glass)
PLEASE FOLLOW THE INSTRUCTIONS: IT IS IMPORTANT TO ONLY PRESS OK / SAVE WHEN
INSTRUCTED TO DO SO
15/02/2016 13
Contact Info
Press Add Address
Address 1: enter 20 Ravenswood (leave off street type when searching)
Address 2: leave blank
Town/Suburb: enter Fremantle*
*If in a different FSN, use your own suburb e.g. Mirrabooka, Geraldton, Armadale
State: enter WA
Press Search Existing Address
Address Search Result List**
Press Select
**If no address displays you can create it by clicking Return, add in full street type & press Save
Press Save
The Person Information page displays (DO NOT PRESS SAVE AGAIN UNTIL INSTRUCTED)
Press Add Phone
15/02/2016 14
Purpose: select Mobile
Country Code: leave as 61
Number: enter 0413 153 668 (use spacing)
Start Date: leave as current date
Press OK
The Person Information page displays
Press Add Email
Purpose: leave as Home
Email Address: enter [email protected]
Start Date: leave as current date
Press OK button
The Person Information page displays
Press Save (at top or bottom of screen)
Complete Referral Information
Role: start typing Parent and select Parent/Guardian from the list
Referral Date & Time: leave the current time and date (these fields can be amended to reflect when the referral was received)
Contact Method: select 06-Telephone
Primary Issue: select Housing
Status: defaults to Open
15/02/2016 15
Complete Summary
Summary: enter Threat of eviction from rental home & concerns about custody of his children
Stage One Assessment: leave blank at this stage
Stage Two Assessment: leave blank at this stage
Are there any children identified in this case?: select Yes
Number of Children: enter 2
Are there other agencies involved?: select No
Add Person Information & Issue Details
Scroll down to Person section (bottom of the screen)
Click on Person ID magnifying glass
Search for Bevan _ _Surname (use your unique prefix and surname)
Search Results: click on Person ID
15/02/2016 16
Client Consent: select Yes
Issue: select Housing
Detail: select Threat of Eviction
Press + sign to add a new row
Issue: select Other Issue
Detail: select Legal/Justice
Press Save
Add New Person (Child 1)
Press + sign to add a new row in the Person section
Click on Person ID magnifying glass
PLEASE NOTE: this is the minimum amount of information that is required to be able to save and generate a Case ID (at the top of the screen)
15/02/2016 17
Search for Child 1 Michael _ _Surname
(this comprises YOUR unique prefix and YOUR Network’s Surname)
No Search Results should display
Press Add Person
Add Person Information & Issue Details
Forename: enter Michael
Surname: enter _ _Surname
Gender: select Male
Date of Birth Information: select Actual DOB
Date: enter 10/02/06
Identity & Culture
Country of Birth: start typing Aus and select Australia
Aboriginal: select Aboriginal
CaLD: select No
Language: start typing Eng and select English (or search using the magnifying glass)
Ethnicity: start typing Aus and select Australian Aboriginal (or search using the magnifying glass)
Contact Info
Address Summary: will be added later using Copy Primary Address
Phone / Email Summary: not applicable, do not add information
Press Save
15/02/2016 18
Client Consent: select Yes
Issue: select Housing
Detail: select Threat of Eviction
Press + sign to add a new row
Issue: select Other Issue
Detail: select Legal/Justice
Press Save
Add New Person (Child 2)
Press + sign to add a new row
Click on Person ID magnifying glass
Search for Child 2 Paul _ _Surname
No Search Results should display
Press Add Person button
Add Person Information & Issue Details
Forename: enter Paul
Surname: enter _ _Surname
Gender: select Male
Date of Birth Information: select Actual DOB
Date: enter 15/06/2008
Identity & Culture
Country of Birth: start typing Aus and select Australia
Aboriginal: select Aboriginal
CaLD: select No
Language: start typing Eng and select English (or search using the magnifying glass)
Ethnicity: start typing Aus and select Australian Aboriginal (or search using the magnifying glass)
Press Save
15/02/2016 19
Client Consent: select Yes
Issue: select Housing
Detail: select Threat of Eviction
Press + sign to add a new row
Issue: select Other Issue
Detail: select Legal/Justice
Press Save
4.1 COPY PRIMARY ADDRESS TO ALL FAMILY MEMBERS ENSURE YOU HAVE PRESSED SAVE FIRST
Press Copy Primary Address
Tick the Copy From box for Bevan and tick the Copy To boxes for Michael and Paul
Untick the Include Primary Phone for Michael and Paul
Press OK
Press Save
15/02/2016 20
5. CASE MANAGEMENT ALLOCATION
Click on the Case Management tab
5.1 Initial Screening Hours
Hours: enter 0.25 1 = 100% of the hour = 60 mins 0.25 = 15 mins / 0.50 = 30 mins / 0.75 = 45 mins
5.2 Case Manager Allocation
Press Add Case Manager
Network Agency: select relevant Lead Agency (St Patrick’s / MercyCare / Parkerville)
Assigned To: click on magnifying glass and select Lead Agency Trainee ID (to be advised)
Role: select Case Manager
Stage: select Initial Screening
Start Date: auto-populates to current date
Press Apply
Press Save
This case will now be allocated to the Lead Agency so that an allocations meeting can be held
with Partner Agencies to discuss what services are available and appropriate for this family.
PARTICIPANTS ARE TO NOT PROCEED PAST THIS POINT UNTIL ADVISED TO DO SO
(TRAINER TO ALLOCATE CASE MANAGEMENT & SERVICES TO PARTNER)
HOURS fields are entered in the Case Management tab and displayed on the Case tab. It is mandatory to enter a value but ‘0’ can be recorded. The term ‘Migrated Data’ may display in the Case Management tab (this has been used for old cases to fill gaps in data).
All hours/activities remain editable
until the case is closed.
PLEASE NOTE: do not use the
Update Case Manager button
15/02/2016 21
6. HOME PAGE: VIEW CASE & SERVICE
Click on Home (at the top of the screen)
6.1 MY FuSioN CASES Your allocated case now displays under My FuSioN Cases (clicking on the Case ID link will take
you to the Case)
6.2 MY FuSioN SERVICES Your allocated service now display under My FuSioN Services (Clicking on the Service ID link
will take you to the Service Activity)
An allocations meeting has now taken place between the FSN Lead Agency and Partner Agencies. Appropriate services for this family have been discussed. The Lead Agency has allocated these services to the relevant Partner and Non Partner Agencies. The family has been referred to your agency with their primary issue of housing.
The Service displays on Active Hold on the Home Page (remember to click on the Show All
Columns icon & View All if more than 5 Services).
15/02/2016 22
Service Start Date will automatically populate with the date the Service is taken off Active Hold.
PLEASE NOTE: DO NOT USE the Brief Interventions or Notes tabs in the Service tab.
7. STAGE ONE ASSESSMENT
Access My Cases via Home Page
My FuSioN Cases: click on Case ID
Stage One Assessment: delete text & enter Stage One Assessment has been completed with Bevan (form attached). Bevan has agreed for us to contact the Property Owner to discuss alternative options to avoid the family being evicted.
Are there other agencies involved: select Yes
Press Save
8. SERVICE PROVISION
Access My FuSioN Services via Home Page
Click on the Service ID link
8.1 Remove Active Hold
End Date: enter current date
Press Save
8.2 Service Assessment Details Assessment: delete text & enter Case Manager [your Name] contacted the owner of the
rental property and was able to negotiate for the family to stay in the house on the condition that Bevan _ _Surname catches up on his rental arrears within the next three months. The owner has agreed to set up a payment plan for Bevan of $50 extra per week. Bevan has an interview for a job next week and has also applied for a second job.
Comments: enter The threat of eviction has now been resolved, service provision can be closed.
Press Save
From the Case screen, we will now complete the Stage One Assessment details as follows.
15/02/2016 23
9. ATTACHMENTS & NOTES
9.1 Attachments: FuSioN Naming Conventions The following file names are to be used for all attached documents (such as Word, pdf, Excel):
Client Name, Purpose of Document, Date For example: Lucy Davies, Initial Screening, 01.08.15
Documents can include:
Referral Form
Consent Form
Initial Screening
Stage 1 Assessment
Stage 2 Assessment
Allocations Meeting
Consultation with Leader Child Protection
Referral Assessment and Planning Form
Child Matrix
Parent Matrix
Case Closure
Case Review
Closure Summary
External Referral
Letter Report (followed by name of organisation providing report) e.g. Report Child &
Adolescent Mental Health Service
9.2 Notes: FuSioN Naming Conventions The subject of the note is to be recorded as follows:
Client Name, Purpose of Note, Date
For example: Lucy Davies, Home Visit, 01.08.15
Notes can include:
Telephone Call
Telephone Message
Consultation
File Note
Home Visit
Office Visit
PLEASE NOTE: All documents/attachments/case notes MUST ONLY be saved in the Notes tab of the Case - DO NOT SAVE in the Services tab
FuSioN allows users to record notes and add attachments. To ensure consistency across the FSN, the following naming conventions for case notes and attachments is required. By using naming conventions, it is easier to search and analyse important information recorded against a client record.
15/02/2016 24
9.3 Add an Attachment
Click on the Transfer to “Parent Case” link
Click on the Notes tab
Subject: enter Bevan _ _Surname, Letter Property Owner, Date
Details: enter Please see attached
Click Add an Attachment
Press Browse to select a document (as advised by your trainer)
Press Upload
The document displays in Notes Summary (top of screen) and Attachments (bottom of screen)
Attachments / Description: leave blank (can be added if necessary)
Press Save
9.4 Add a Note Press Add Note
PLEASE NOTE: When adding attachments, e.g. Word documents/pdfs, the name of the document should originally be saved with 160 characters or less. If document names are longer than 160 characters, they will not attach in FuSioN.
15/02/2016 25
Subject: enter Bevan _ _Surname, Telephone Call Property Owner, Date
Details: enter Phoned John Brown, property owner of 20 Ravenswood Drive. He has agreed to allow the family to remain in the rental property and has given Bevan 3 months to catch up on his rental arrears. Mr Brown confirmed that Bevan should set up a payment plan of $50 extra per week and will fax through a letter to the office.
Press Apply Note
Press Save
Two items now display in the Notes Summary:
To view the attachment:
Click on the Letter Property Owner in the Notes Summary and the Note Details box opens
Click on File Name* *In training only, you need to press CTRL and then Open, the attachment will open in another window
To add a second attachment:
Click on Add Note
Follow the previous steps in 9.3 Add an Attachment
PLEASE NOTE: Be careful NOT TO DELETE any notes or attachments of other colleagues/partner agencies.
15/02/2016 26
10. CLOSE SERVICE PROVISION
Click on Service tab
Click on the folder icon next to Housing Support
Click on Update Service
Status: select Closed
Review Date: enter current date
Outcome: select Achieved
Decision Date: enter current date
Intensity (hours): enter 2
Press Save
Click the Transfer to “Parent Case” link
11. CASE REVIEW & OUTCOME
Click on the Review tab
Review Type: select Case Closure
Review Date: use calendar icon to select current date
Review Outcome: select Close Case
Click on the speech bubble
Details: enter Property Owner has agreed for the family to stay in the property on the condition that Bevan catches up on his rental arrears through a payment plan. Threat of eviction issue has been resolved and case can be closed.
Press OK
15/02/2016 27
11.1 Record Outcome
Click on the Outcome tab and answer the following questions:
Improvement in parental capabilities, support and protectiveness - Exit Score: enter 5
Reduction in risk factors experienced by children and young people - Exit Score: enter 5
The SFSN works in a manner outlined in the State Plan: defaults based on entry and exit scores
Did the secondary support services work in an integrated way? select Good Achievement
Press Save
12. RE-ALLOCATE CASE MANAGEMENT: LEAD AGENCY
Click on the Case Management tab
Stage One Assessment Hours
Hours: enter 1
Press Add Case Manager
Network Agency: select Lead Agency
Assigned To: click on magnifying glass and select Alliance Manager (select another Trainee ID)
Role: select Case Manager
Stage: select Case Closure
Start Date: leave as current date
Press Apply
As the only Partner Agency to work with the family you will complete the final Parent Matrix with Bevan and enter the exit scores.
Case Management is allocated back to the Lead Agency so that the case can be closed. The Partner Agency emails the Lead Agency with the Case ID to let them know that the service details, case review and outcome have been completed and the service has been closed.
The final Parent Matrix is to be completed by the Partner Agency who provides the last service. No other open services should appear in the Service tab.
15/02/2016 28
13. CREATE AN ALERT (Demonstration Only)
Click on Home
Click on Person Search
Search for Bevan _ _ Surname and click on their Person View icon
Action: select Create an Alert
Press Go
Alert Details
Summary: enter Bevan has abused the staff at his children's school
Description: enter Bevan has verbally abused the support staff on two occasions and physically threatened his son Paul's teacher.
Sub-Type: select Risk to others
Initiated On/Expiring On: start/end dates auto-
populate & can be changed as appropriate
Provider Group: select Lead Agency
Assigned to: click on magnifying glass and select Trainee ID
Press Save
Alerts are entered onto FuSioN by the Lead Agency for a variety of reasons including medical alerts (Asthma, Peanut Allergy etc.) risk to self (threats of self harm, suicidal ideations etc.) or risk to
others (Hepatitis C, fire arms etc).
If Partner Agencies have information that should be put on FuSioN as an alert, they should email the Lead Agency with the information and quote the Client Name, Person ID and Case ID.
An Alert is now displayed in the Person View, Case screen & from the Person Search Results.
Details can be read in the ‘Alerts’ activity.
15/02/2016 29
To check if an Alert exists
Click on Person View icon
If an Alert is open it will display in the Person Summary
BOTH Open & Completed Alerts will display at the bottom of the Activity Tree
Click on Alerts - Open (left) and Alerts ID (right)
If an Alert is open it also displays in the Case
Click on Cases - Open (left) and Cases ID (right)
‘Alert Exists’ displays in the Person section
Click on Person View icon to view the open alert (steps described above)
PLEASE NOTE: It may provide useful information to read Completed Alerts (alerts that have expired).
15/02/2016 30
14. QUERY VIEWER (Demonstration Only)
Access Query Viewer from the FuSioN side menu
Search By: select Query Name
Begins with: Leave Blank
Press Search
Click on Run to HTML or Excel for the Query Name required
Put in From & To Dates required using the calendar icon
Press View Results
Down Load Results In: click on ‘Excel SpreadSheet’, ‘CSV Text File’ or ‘XML File’
Press Open
Query Viewer report opens in Excel (if selected)
Query Viewer report opens in HTML (if selected)
All FSN staff can access the Query Viewer reporting function. There is a User Guide on the www.wafsn.org.au website, as well as information below.
15/02/2016 31
15. ACTIVITY: FuSioN QUIZ
1. Where would you record the Primary Details, including Culture & Identity and Contact information of a person in FuSioN? 2. How would you create a new case in FuSioN? 4. Where would you add or change Case Manager information for a case? 5. Describe the concept of “Active Hold” 6. Where would you attach documents or notes for a case?
15/02/2016 32
16. FuSioN RECORDING WORKFLOW
15/02/2016 33
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17. FAMILY SUPPORT NETWORK: CLIENT WORKFLOW
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18. HELP AFTER TRAINING
Each Family Support Network has access to a CPFS staff member to help with FuSioN recording, queries and follow-up after training: ARMADALE FAMILY SUPPORT NETWORK - 1300 887 487 Sue Looby, Leader Child Protection 2 Wungong Road, Armadale 9391 1914 / [email protected] MIDWEST FAMILY SUPPORT NETWORK - 1300 6932 6459 Pam Syme, Manager Child Protection Karara House, 18 Chapman Road, Geraldton 9964 8690 / [email protected] MIRRABOOKA FAMILY SUPPORT NETWORK - 1300 760 691 Vanna Williams, Leader Child Protection Unit 1/77 Honeywell Boulevard, Mirrabooka 6151 1920 / [email protected] FREMANTLE FAMILY SUPPORT NETWORK - 1300 951 190 Bev Jowle, Alliance Manager Cockburn Integrated Health Service 1st Floor, 11 Wentworth Parade, Success. 9494 3720 / [email protected]
FuSioN USER AND LEARNER GUIDES
FuSioN User Guides can be found on the website http://wafsn.org.au/ under Key Resources:
CPFS SUPPORT DESK
The Support Desk can be contacted with recording queries regarding FuSioN: TELEPHONE: 1800 898 078 - select Option 2* EMAIL: [email protected]
*When telephoning/emailing the Support Desk please let them know that your query is regarding FuSioN, your Network and agency name so that they know which system to help you with