Fundamentals of Business Process Transformation

Insight: BPM Fundamentals This one day introductory BPM course asks the Why, What, Who. How, When and Where of end-to-end process transformation.

Designed to work both as day one of the 4 day practitioner programme and also as a stand-alone introduction for business executives, IT professionals, operational managers and all those responsible for making process-centric change happen.

Defining elements of process transformation, a review of the issues and benefits is followed by an exploration of the 8 Omega Framework for Business Change. 8 Omega addresses the issues of strategy, people, process and technology and is designed to empower organisations to unfold a comprehensive program of process and customer-centric change.

Key aspects of the insight include: Why BPM? – In Search of Competitive

Advantage The Drivers For Change Understanding BPM: Benefits and

Opportunities Progress – Case Studies on Where Process-

Focused Organisations have got to Current Process Realities Creating successful Customer and

Organizational Outcomes The 8 Omega Framework Linking BPM into Strategy: A Strategy for

Business Change Process v Functional thinking: Obstacles and

Issues in BPM Implementation Creating Agile Organisations with End-to-End

Process Design Business Process Modelling Systems – the

technology of process change Process Governance - Roles and

Responsibilities throughout the Business Change Cycle

Process Owners, Sponsors, Stakeholders and the Process Change Professional

The Insight Approach

This insight session reviews current state, problems and challenges, then explores and discusses the opportunities that process presents.

The 8 Omega Framework is explored in detail by delegates working in syndicates to understand the application issues of the approach.

The following exercises demonstrate this principle in practice: Successful Customer and Organizational

Outcomes as the driving focus The vital importance of a Strategy for

Business Process Change Assessing the organization’s Readiness and

Capability for Change Understanding the Key Components of

Making Change Happen Exploring the Drivers, Phases and Enablers

of the 8 Omega Business Process Framework

Identifying Organizational Core Processes, and Key Support ones.

Identifying and supporting Process Owners and Operational Process Managers

Differentiating between Value Added and Non-Value Added work

Measures and Metrics – Successful Process Measurement, Monitoring and Control

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