FRPO 2016 Annual Report

2015A N N U A L R E P O R T

www.frpo.org

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2 2015 FRPO Annual Report

CHAIRS REPORTGovernment Relations

FRPO continues to expand efforts to create a positive dialogue

between housing providers and Members of Provincial Parliament

(MPPs) at Queens Park. By providing evidence-based policy

positions, we are fulfilling our mission of establishing FRPO as a

credible, professional industry association. Over 2015-2016, FRPO

held numerous meetings with the Ministry of Housing, elected

officials from all three political parties, and important oversight

agencies, such as the Landlord Tenant Board (LTB), Municipal

Property Assessment Corporation (MPAC), Ontario Energy Board

(OEB) and Technical Safety Standards Authority (TSSA).

FRPOs 2015 MPP Reception at Queens Park, which featured

the Honourable Ted McMeekin (Minister of Municipal Affairs and

Housing) as keynote speaker, was also a productive and effective

event, facilitating a discussion opportunity between members of

FRPO with MPPs and policy staff from all three major parties.

Policy Advocacy

In July 2015, FRPO released a policy paper titled Removing

Barriers to New Rental Housing in Ontario and submitted it to

the provincial government as the industrys submission on the

provinces consultations to update the Long Term Affordable

Housing Strategy.

This paper addresses the top policy issues FRPO has been

presenting to government for the past few years, and is positioned

to align with the governments key priority to advance solutions to

address the affordable housing issue across the province.

FRPO has consistently offered its best advice to help move the

government from trying to do more with less to being able to do

new with less with the help of the private sector. The policies

of the past (social housing construction and rent control) have

not worked and have not addressed the growing list of 160,000

Ontario families in need of housing. We have compiled a set of

policy alternatives that government can support to create and

sustain a more investment-friendly environment to get Ontario

building again. We will continue to put those forward in the

ongoing consultations of 2016.

Government actions recommended by FRPO include:

1. Introducing Affordable Rental Housing Agreements to create

up to 90,000 new homes;

2. Reducing costly development charges on new construction of

multi-family apartment buildings;

3. Preserving the 1991 rent-control exemption to stimulate

private sector investment in Ontarios aging rental stock;

4. Improving transparency of Section 37 agreements during

the approvals stage for new purpose-built residential

construction;

5. Making changes to municipal property tax policies for multi-

residential properties;

6. Eliminating costly municipal licensing of rental housing units;

7. Making rental housing more affordable for low-income

Ontarians through a portable housing allowance initiative.

We also received support for our recommendations from

the Ontario Non-Profit Housing Association (ONPHA), which

encouraged the government to give due consideration to our

ideas and advice on how to generate the development of new

rental housing across the province while at the same time

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creating a more business-friendly environment to manage and

maintain existing housing stock.

We will keep the membership updated on our progress in

our discussions with the municipal and provincial levels of

government and encourage you to provide any advice that can

better inform our policy ideas.

Certified Rental Building Program

Almost 1,000 apartment buildings across Ontario now have

FRPOs Certified Rental Building (CRB) designation, meaning

that over 260,000 Ontarians now live in quality assured, CRB-

approved homes. In 2015, the CRB continued to promote and

implement new Living GREEN Together sustainability standards

as part of the CRB Program, providing even better value to

tenants, housing providers and our province. Over a dozen new

green standards now support prudent business practices while

promoting environmentally friendly policies and procedures in

the management of apartment buildings. These standards also

include employee and tenant education and promotion of daily

things residents can all do to improve our environment and green

their apartment communities.

Refugee Settlement in Rental Housing

FRPO and its members have taken a leading role in providing

safe, secure and affordable housing to refugees arriving to

Canada from war-torn Syria. Renting to refugees in Ontario

is not new to our members. Some 26,000 refugees from all

over the world are admitted to Canada every year. A large

percentage of these newcomers land in Ontario, and for a large

number of them, the quality rental housing and communities

built and provided by our membership play a vital role in their

accommodation and re-settlement. We are proud of that.

What is new, however, is the pace and quantity with which

Syrian refugees are now coming to Canada. We foresaw this

as a concern. Since November 2015, FRPO has been seeking a

process with appropriate provincial government representatives

to assist in meeting the immediate needs of those in crisis. We

have offered our expertise, information and resources. FRPO has

been in regular contact with the Ontario government regarding

Bill ZigomanisBoardwalk Rental

Communities

efforts by our members to open their doors to these newest

arrivals to Canada in almost every case done without any

public subsidies or government-backed rent guarantees.

FRPO also provided members with legal and legislative

information on their rights and responsibilities with respect to

providing rental housing within the existing regulatory regime.

We reached out to community services and associations that are

supporting the Syrian refugees to provide facts and information

on how to find a quality housing provider in Ontario.

More Support for Vulnerable Women and Children

In 2015, FRPO and its members raised over $70,000 for Interval

House, Canadas first shelter for women and children fleeing

domestic violence. Interval House provides those in need with

shelter, counseling and innovative programming to help them

rebuild their lives. When women are ready to leave the shelter,

Interval House helps them on their journey by helping them find

affordable and safe housing. This years support brings FRPOs

total contributions to Interval House since 2007 to $361,000.

FRPO members such as Minto Management Limited, GWL Realty

Advisors, CAPREIT and Oxford Residential came together to form

NAOC, the National Apartment Owners Consortium. This group

represented Canadas first private-sector second-stage housing

program a program that goes beyond the need for emergency

help, and gives women a real stepping stone to rebuilding their

lives. Housing units are offered by private landlords to Interval

House clients at rent-geared-to-income rates for up to one year,

while Interval House supports these women as they transition

into their new homes, careers and lives.

Women in Rental Housing

FRPO held its 3rd Annual Women in Rental Housing Luncheon

in 2015. This years event, sponsored by Absolute Ventilation,

brought together over 150 women in the rental housing industry

to discuss preparing the next generation of women for leadership

success in rental housing. This successful annual event addresses

the challenges women face in the workplace and provides advice

to women on achieving their career goals in our industry.

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FRPO Housing Summit

On September 9, FRPO hosted its first new rental housing

summit in Toronto, featuring housing experts, policy makers and

the housing provider sector to discuss solutions to increase the

supply of new and affordable rental housing.

The summit included an engaging discussion panel with

Vancouver Councillor Geoff Meggs, Vancouvers Chief Housing

Officer, Mukhtar Latif, and Landlord BCs David Hutniak. A think-

tank session in the morning was moderated by former Ontario

Deputy Minister of Housing, Michael Fenn.

The summit was attended by representatives from the Ontario

government, the City of Toronto, municipal governments,

the Ontario Non-Profit Housing Association, the Canadian

Cooperative Housing Federation, Evergreen City Works, the

Ontario Home Builders Association, as well as other public and

private sector housing providers and experts.

The meetings were a success, with consensus agreement that all

levels of government must work in partnership with the private

and non-profit sectors to build a strong commitment to supplying

new rental housing, using innovative tools such as a streamlined

planning process, and reduced or waived development charges.

Fixing the Rent Dispute Process

FRPO continues to be an effective member of the Landlord

Tenant Boards Stakeholder Advisory Council, continually

advocating for improvements to the landlord-tenant adjudication

process. As a result, many enhancements to resolving rent

disputes were introduced in 2015, including the Landlord Tenant

Boards new e-filing feature, which has received over 5,000

applications from housing providers. Housing providers can also

check the status of their file at the Board using a new online

Check File Status tool.

Beginning July 2015, the Board started serving the notice

of hearing and the application to both the applicant and the

respondent. This new process is more streamlined and in

most cases housing providers will no longer have to serve the

notice of hearing or submit a certificate of service. Starting in

October 2015, the Landlord Tenant Board also started issuing

PRESIDENTS REPORTsome orders on the same day of the hearing, saving rental

housing providers significant time. In November 2015, the Board

released updated versions of forms, notices and accompanying

instructions. These updates made the forms more readable and

easier to complete. A number of the changes were made as a

direct result of suggestions by FRPO.

Licensing is Not the Answer

The decision by some municipalities to charge rental housing

licensing fees continues have a negative impact on housing

costs and supply. Now that the Ontario government is working

on new solutions to improve housing affordability, it is vital

that changes to Ontarios Municipal Act be made (the repeal

of Regulation 243/02) to protect rental housing from municipal

licensing taxes.

Licensing taxes on rental homes result in costly fees for

tenants and red-tape barriers on housing providers. In some

municipalities, license fees result in tenants seeing rent increases

of $400 more per year. Small housing providers who cant afford

onerous licensing requirements will discontinue the rental use

of their properties. In 2013, the City of Hamilton predicted up to

a 30% loss of rental units if licensing took effect. Rental housing

quality is already enforced by the Residential Tenancies Act, the

Landlord Tenant Board and municipal property standard bylaws.

Licensing duplicates these efforts while imposing hundreds of

dollars in annual fees on tenants and discouraging the supply of

new rental housing.

FRPO continues to advocate for restoration by the Ontario

government of the pre-2007 regulatory prohibition on licensing

to send a positive signal to housing providers and prevent

unnecessary rent increases on tenants.

2015 Federal Election

As part of its election platform, the federal Liberal government

has committed to renew federal leadership in housing and to

help build more housing units and refurbish existing ones. It

is our hope that federal money for capital is used for the repair

and renovation of existing social housing stock, but that an

appropriate amount is earmarked to support income support

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programs for Ontario families requiring some assistance

to secure appropriate housing. This potential new funding

commitment from the federal government for housing could be

part of the promise for a better Ontario that the Premier was

counting on.

If another level of government is going to be taking part in

discussing the future of rental housing in Ontario, it is mission

critical that FPRO has a seat at this table to help ensure we have

the right plan for our industry and our customers.

Scott AndisonPresident & CEO

Improvements to Property Tax Assessment

Over the last 18 months, FRPO has been working with the

Municipal Property Assessment Corporation (MPAC) and the

Ministry of Finance on real solutions to make the property

assessment system for apartment buildings fairer and to

advocate for fairness in municipal property tax rates.

In 2014, through FPROs efforts, MPAC introduced a new Tenant

Information Package (TIP) process that reduced the amount of

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information collected by MPAC by 93%, making it much easier for

property owners and managers to file the necessary information

each year.

At the beginning of November 2015, MPAC began public

consultations on improving the method used to determine the

current value of apartment buildings. FRPO began advocating

for a change in methodology in 2014 based on the evidence

provided in the expert report commissioned by FRPO. In this

report, the recommendation was to abandon the Gross Income

Multiplier method currently used by MPAC and adopt the much

more accurate Capitalized Income approach.

Building on the recent improvements to the TIP forms, a new

online system will be released in the near future that will allow

property managers to enter information online and view the

draft valuation results as well as the details used to calculate

the value. This will allow a property owner/manager to test the

validity of the proposed assessment value under the assessment

methodology. This would be the first time that apartment

property owners will have immediate access to how their

property assessment was calculated.

Resolving assessment issues earlier will result in fewer appeals

and lower costs. FRPO will continue to work with MPAC in

our members interests to bring about these long overdue

improvements to the property assessment system.

Ontario Energy Policy

As a regular participant in Ontario Energy Board (OEB) hearings,

FRPO represented the views of housing providers to advocate for

better demand side management policies and fair energy rates

for property owners and tenants. FRPO worked with the OEB and

Enbridge to implement effective low-income initiatives and expand

the offering of low-income rate programs across the province.

FRPO also successfully advocated for substantial natural gas rate

decreases over the next five years. As a result, medium to large

apartment buildings will save 7% to 9% on the delivery component of

their bills this year, with total savings of $28 million over 2014 to 2018.

New FRPO Website

Member information and resources, networking events, outreach

activities and industry awards have always been available on our

site, but over time, content had clearly overtaken organization and

new technology was not available to members. Today, I am pleased

to inform you that at our Annual General Meeting, we shared

the work we have recently completed on upgrading our website

(www.frpo.org) into a channel that better presents and organizes

our outreach activities, better houses your tools and information

resources, and continues to celebrate our successes together.

The site is now up to date, including in branding, navigation and

technology requirements. Functionally, e-commerce capabilities

have been added to enable members to have seamless login,

registration and purchasing of our marquee events. You will also

find a new section called Advocacy, which highlights a critical

element of what we do in engaging government to support a

positive operating environment for our industry. In summary, you

can find what you need smarter and faster. From access to legal

advice, leases and forms, to sharing our work on fair property

taxes, affordable housing or Syrian refugees, or to registering for

an industry event you can easily do it all online.

Finally, as we look ahead to the next 12 months, they promise

interesting and challenging times for our industry, particularly

on the provinces affordable housing strategy. We will continue

to serve our members as the primary advocacy organization

in the province. Most importantly, we want to thank all our

Members, our Board of Directors, and our sponsors. This years

achievements and our ability to shape the industry were made

possible by their tremendous contributions.

PRESIDENTS REPORT

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In 2015, FRPO leaders met with Ontario government officials,

relevant regulatory bodies and stakeholders on priority

industry issues, bringing awareness and evidence-based

recommendations to the table with a collaborative approach. On

the leading topic of generating quality rental housing that families

can afford in Ontario, FRPO met with the Premiers Office and

the governments official critics. Additional meetings were held

with the Ministers of Housing, Attorney General and Treasury

Board. Other government relations outreach included meetings

on various topics of industry concern with MPAC, Ontario Energy

Board, the Technical Standards and Safety Authority, the Human

Rights Commission and the Landlord Tenant Board as we focused

on the priority areas of rent control, rent disputes, property tax

and assessment, and municipal licensing.

Housing That Families Can Afford - Removing Barriers to New Rental Housing

Every household in Ontario should have access to safe and

stable housing that is affordable at every income level. Yet

supply has not kept up with demand. As the cost of housing

continues to rise in this province, rental housing has become the

most affordable option for many Ontario households.

Ontario has everything it needs to build quality homes at all

levels. Our information shows that Ontario can create desirable,

affordable, healthy communities, but current government policies

work against the construction of new rental housing. Government

needs to work with the private sector to find new solutions

that will stimulate the development of new purpose-built rental

housing that will provide more affordable options for individuals

and families. FRPO took advantage of all opportunities to deliver

that message.

In June, the Ontario government initiated a public consultation

for a renewed Long-Term Affordable Housing Strategy. FRPO

responded with a comprehensive list of no-cost low-cost

policy proposals that are achievable and can be implemented

immediately. These recommendations have little to no cost to

the government and would reduce the cost of delivering long-

term affordable housing solutions while giving the private sector

increased confidence to invest in new rental housing.

Advocating Quality Housing Through Partnership, Innovation and Collaboration

Government actions recommended by FRPO include:

Affordable rental housing agreements

Reducing development charges

Preserving the 1991 rent-control exemption

Improving transparency of Section 37 agreements

Changes to property tax assessments of multi-residential

properties

Eliminating municipal licensing of rental housing units

A portable housing allowance initiative.

FRPO presented the industrys position at Committee on

November 2, 2015. We will place the industry front and centre on

this issue as the Ontario government moves ahead with a further

stakeholder consultation process in 2016.

Housing Summit

FRPOs first ever Housing Summit successfully gathered together

more than 150 of Ontarios leading housing policy experts,

government officials and stakeholders to discuss the best way to

support private sector rental housing investment. Officials from

the Ministry of Housing, Premiers Office, Treasury Board, Ministry

POLICY & ADVOCACY

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Source: CMHC Rental Housing Starts and Completions Survey

Annual New Apartment Unit Completions Has Declined Over Time

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of Community Social Services, and City of Toronto attended. The

full-day event, held at the Economic Club in Toronto, featured

keynote speakers from Vancouver to examine real solutions to

breaking down barriers to the supply of new rental housing.

Housing Tour

FRPOs 4th annual housing tour provided 35 members with an

opportunity to learn best practices and innovations in property

management in San Diego, California. Attendees also received

a first-hand update on the regulatory and market environment

from the San Diego County Apartment Association. Those in

attendance had an opportunity to hear about effective ways to

engage with residents on energy conservation and effective use

of amenities within the complex.

Rent Control

On the surface, rent control may sound appealing to tenants,

but the evidence shows overwhelmingly it has dire economic

consequences on rental housing supply. The current new

development policy set out in the Residential Tenancies Act

(the post-1991 rent exemption) is the primary reason why new

rental housing is being built. In addition, inflation statistics show

pressure is being put on the hard rent cap imposed by the

government and rental providers operating and capital costs

have edged above the annual rent increase guidelines. FRPO

continued to promote fact-based awareness of the impact of rent

controls as we advocated for housing providers on this issue.

Rent Dispute Process

The rent dispute process in Ontario is overly burdensome,

although some improvements were made in 2015 by the

Landlord and Tenant Board by introducing some procedural

efficiencies due to the advocacy efforts of FRPO. A provincial

comparison of average days to resolve housing provider-tenant

disputes shows that resolution in Ontario takes almost three

times longer than it takes in other provinces. At an average of 90

days to resolve, the process must continue to be improved. FRPO

presented several options to government to support further

balance to the dispute process.

Property Tax and Assessment

The evidence shows that apartments in Ontario have

been assessed and taxed inconsistently for decades. One

consequence of this unfairness is to inhibit the creation of new

rental housing. FRPO worked in partnership with the Municipal

Property Assessment Corporation (MPAC) to examine the

move to a more transparent assessment methodology. In

November, 2015, FRPO and MPAC members moved forward in

formal consultations with the ultimate goal of introducing a new

assessment methodology for the 2017 reassessment year in an

effort to reduce the need for assessment appeals. Over the last

several years, the rate of appeal and request for reconsiderations

have approached the 40% mark for Ontarios 15,000 multi-

residential properties. This is unnecessarily burdensome and

costly for apartment building owners and managers.

POLICY & ADVOCACY

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The Federation of Rental-housing Providers of Ontario is

committed to continually looking for ways to enhance the quality

of apartment living for residents across the province. In 2008,

we developed and implemented the Certified Rental Building

Program (CRB Program) to provide a quality assurance benefit

that rental housing consumers can count on when shopping

for their rental apartment home. The program promotes

professionalism in the rental housing industry while providing

tenants with well-run, well-managed apartment communities

where the property manager and their staff care about providing

high quality of service to their residents.

Apartment buildings and complexes accepted into the program

must comply with more than 50 Standards of Practice and are

audited regularly by J.D. Power to track compliance. To date,

more than 260,000 rental residents reside in more than 950

certified apartment buildings across the province.

In 2015, the CRB Program achieved another major milestone

interprovincial expansion of the CRB Program to the province of

British Columbia. Members with building portfolios in both B.C.

and Ontario can utilize the CRB Program as a gold standard for

operational and marketing consistency. For FRPO, this expansion

brings enhanced respect and government relations value to

Canadas only resident-focused industry accreditation program.

In addition, a major marketing focus was directed at increasing

consumer awareness regarding the CRB Programs Living

GREEN Together (LGT) standards the first industry-developed

environmental operating standards for multi-residential

apartment buildings. Our LGT sustainability social media program

resulted in over 10,000 YouTube views demonstrating that there

is a growing demand amongst rental housing consumers for

rental homes within greener apartment communities. Thanks

to the support of Enbridge Gas Distribution, FRPO was able to

conduct more than 30 Resident Green Day events, exposing

thousands of Ontario consumers to the LGT brand and to the

many benefits of creating greener apartment communities.

Supporting our environmental focus in 2015, the CRB Program

launched the Environmental Champions Educational Project,

completing the base design for five key modules of the

curriculum with input from a number of participating Corporate

and Associate members. We are grateful for their support as we

activate this new program.

The CRBs website (www.crbprogram.org) was also re-designed

this year to make it easier for prospective renters to seek and

find information about the program and its many benefits. As a

result, we saw a 16% increase in the number of enquiries and over

140,000 member outlinks generated for participating members.

CERTIFIED RENTAL BUILDING PROGRAM

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On December 3, 2015, FRPO held its 15th annual awards gala in Toronto. FRPOs MAC (Marketing, Achievement and Construction) Awards recognize success and quality in Ontarios rental housing sector.

FRPOs awards gala continues to grow, with a record attendence of 1,000 guests and 140 award submissions.

2015 MAC AWARDSRecognizing Rental Housing Excellence

Lifetime Achievement AwardRoger & Alan GreenbergThe Minto Group

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Lifetime Achievement Award Roger and Alan Greenberg (Minto)

Property Management Advertising Excellence - Single Campaign Hollyburn Properties My Hollyburn Dream Vacation Campaign

Best Property Management Website Vertica Resident Services www.vertica.ca

Best Curb AppealGreenwin Inc./Hanard Investments Limited15 & 25 Canyon Ave, Toronto

Lobby Renovation of the Year CAPREIT 44 Stubbs Drive, Toronto

Best Suite Renovation Under $10,000Preston Apartments 90 Eastdale Avenue, Toronto

Best Suite Renovation Over $10,000Realstar 57 Widdicombe Hill Blvd, Toronto

Rental Development of the YearMorguard Corporation 310 & 320 Tweedsmuir Ave, Toronto

Residential Amenities Award of ExcellenceOxford Properties 1101 Bay Street, Toronto

Environmental Award of ExcellenceSkyline Group of Companies

Certified Rental Building Member of the Year (Under 15 Buildings)Oxford Residential

Outstanding Community Service Skyline Group of Companies

Leasing Professional of the Year Lillian Abulatifeh (CAPREIT)

Property Manager of the Year Andrea Rocheleau (Skyline Group of Companies)

Resident Manager of the Year Helen Howard (Skyline Group of Companies)

Customer Service Award of ExcellenceM&R Property Management

2015 MAC Award WinnersSkyline Group of Companies Realstar 57 Widdicombe Hill Blvd, Toronto Lillian Abulatifeh (CAPREIT)

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FRPO events create valuable opportunities for members to learn,

engage in issues and network amongst their peers. FRPO is

active in hosting in-person events and online webinars that are

designed to inform and connect members to current information

and best practices across the industry.

(RTA) Residential Tenancies Act Seminars

Over 400 members attended FRPOs 2015 series of RTA half-day

seminars held in five cities across the province. These events

are presented by experts in Landlord-Tenant law and focus on

various legal and legislative topics to help guide attendees in

navigating the Residential Tenancies Act. These seminars are

held annually with an updated curriculum each year.

FRPO Webinar Sessions

This year FRPO held several webinars for our members, including

Crisis Management, Electricity Pricing Structures, Government

Relations Updates and Landlord Tenant Board Information

Sessions. Webinars are an effective tool in serving our members

throughout the province.

CMHC Rental Market Survey Breakfast

This annual event is attended by over 200 members and is a

valuable tool for evaluating market conditions and factors driving

MEMBER EVENTSInvolved, Engaged and Inspired

the multi-residential sector. CMHC economists presented the

results of the 2014 Rental Market Survey, including the Greater

Toronto Area market, as well as other primary markets in Ontario.

This well-attended event is one of FRPOs most popular and

continues to provide relevant information helping to shape the

rental industry.

Women in Rental Housing

Our annual Women in Rental Housing luncheon brought together

over 150 female professionals from across Ontario working in the

multi-residential sector. This years panel included Gloria Preston

of the Preston Group, Charlsey Brunne of Minto, Paula Gasparro

of CMHC, and Laura Holland of Timbercreek Communities. Kris

Boyce of Greenwin served as moderator. This annual event

addresses the challenges women face in the workplace and

provides advice to women on achieving their professional goals.

Supporting our Community

FRPO and our members are leaders in building strong, caring

communities across Ontario, including for charity.

For the past nine years, FRPO and our members have proudly

supported Interval House, the first shelter for abused women

and children in Canada, with financial and advocacy support for

their programs, education and housing needs. Interval House is

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a leader in the campaign for womens empowerment, providing

specialized services that help abused women and their children

leave domestic violence and rebuild their lives. FRPO support

has helped Interval House to increase program space and

expand education and counselling services as well as pilot an

Opening Doors subsidy program to allow program graduates to

rent in the private market. By working together, FRPO and our

partners, like Interval House, can better represent the interests

of everyone involved in rental housing.

Since 2007, FRPO has raised $361,000 for Interval House

through golf tournaments and other donations, enabling a real

impact on the lives of women and children fleeing abuse.

2015 FRPO Charity Golf Classic in support of Interval House, Canadas first shelter for women fleeing domestic violence

Once again in 2015, FRPOs sold-out charity golf classic at

Rattlesnake Point was a well-attended day of networking and

fun for more than 300 FRPO members, sponsors and suppliers.

FRPO made a cash donation of $50,000 and the events raffle,

silent auction and generous member contributions raised an

additional $20,000, for a total $70,000 donation to Interval

House at this one-day event.

17th Annual Spring HOPE Food Drive

FRPO is proud to coordinate in conjunction with the Regional

Associations one of the largest one-day food drives in Canada,

collecting non-perishable food items and cash donations for

needy families across Ontario. This important initiative brings

rental housing providers and tenants together to provide

to those less fortunate. The 2015 event collected a total of

400,000 pounds of food for food banks in 40 communities

across the province. Over 2,500 property management staff,

volunteers and tenants helped collect food from over 2,500

apartment buildings over the course of one evening and deliver

them to local food banks.

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Executive CommitteeChair: Bill Zigomanis

The Executive Committee is responsible for managing activity

and providing strategic direction at FRPO between Board of

Directors meetings. Members have continued to make key policy

decisions regarding financial statements and to monitor the

activities of FRPO Committees.

Credentialing CommitteeChair: David Horwood

The Credentialing Committee oversees the policies and program

development of association-based certification programs,

including the industrys Certified Rental Building (CRB) Program

along with FRPOs wide variety of investments in continuing

education initiatives. The Credentialing Committee is supported

by the direct efforts of the Certification and Governance sub-

committees focused on the CRB Program.

CRB Certification Sub-CommitteeChair: Randy Daiter

The focus of this Sub-Committees efforts is to strengthen the

Programs risk management practices, continuously improve

on the Programs Standards of Practice, and to continue to

build awareness with Ontario rental housing providers and

the consumers they serve. The Sub-Committee oversees the

membership applications and ultimately awards certification to

the buildings that qualify in meeting the stringent standards that

make up the CRB Program. The Sub-Committee also administers

the regular and random audit programs that ensure both initial

and ongoing compliance with the Program standards.

CRB Governance Sub-CommitteeChair: Marvin Sadowski

The Governance Sub-Committee oversees the management

processes and structures that support the Certified Rental

Building Program. In addition, this Sub-Committee is charged

with reviewing any and all tenant enquiries related to the

standards or ongoing certification process. Members also

provide valued input and advice on the audit reporting process

and the continuous review process of the random audit program.

Finance & Audit CommitteeChair: Paul Chisholm

The Finance & Audit Committee oversees and directs FRPOs

financial management, reporting, and controllership functions.

The Committee is also responsible for the development of the

corporations annual operating budget for approval by the Board

of Directors. The Committee also ensures the organizations

compliance with generally accepted accounting standards and

acts at arms length from management and the Board of Directors

in dealing with the organizations external auditor.

Government Relations CommitteeChair: Ken Kirsh

The Government Relations Committee develops overall

advocacy strategies to respond to key industry issues. This

Committee develops appropriate approaches in dealing with

government ministries, Cabinet Ministers and other officials on

matters affecting the rental housing industry. The Committee

works to ensure our industrys message is being properly and

effectively conveyed to government, the media and the public.

Legislation & Adjudication CommitteeChair: Allan Weinbaum

The Legislation & Adjudication Committee proactively monitors

and responds to legislative issues that impact our industry,

including regulations and legislation beyond the Residential

Tenancy Act. The efforts of this Committee are aligned with the

activities of the Government Relations Committee as regulatory

frameworks get introduced following the policy development or

consultation process.

Membership & Member Services CommitteeChair: Patti-Jo McLellan Shaw

The Membership & Member Services Committee pursues

and develops additional member programs and services to

help property owners and managers improve their buildings

and businesses. Overall, these benefits included an ongoing

program of education seminars, social events, and membership

information sessions.

Nominating & Governance CommitteeChair: Ugo Bizzarri

The Nominating & Governance Committee is responsible for

qualifying and recommending new individuals to serve on

Committees and/or the Board of Directors. It is also charged

with the review and evaluation of changes to the organizations

bylaws, administrative and management policies, and general

governance oversight as a Committee of the Board.

FRPO COMMITTEES

15www.frpo.org

Chair Bill Zigomanis Boardwalk Rental Communities

Immediate Past Chair Ugo Bizzarri Timbercreek Asset Management Inc.

Vice Chairs Margaret Herd Park Property Management Inc.

Mark Kenney CAPREIT

Secretary-Treasurer Paul Chisholm Berkley Property Management Inc.

Directors Jason Ashdown Skyline Group of Companies

Kris Boyce Greenwin Inc.

John W. Dickie Eastern ontario landlord Organization (EOLO)

Allan Drewlo Drewco Development Corp

David Horwood The Effort Trust Company

Patti-Jo McLellan Shaw Hapfield Developments

Ken Kirsh Sterling Karamar Property Management

Anne Morash GWL Realty Advisors Inc

Brent Merrill MetCap Living

Rob Pike Minto Properties

Gloria Salomon Preston Group

Tyler Seaman Oxford Properties Group

Larry Smith Waterloo Region Apartment

Management Association

Allan Weinbaum WJ Properties

Geoff Younghusband Osgoode Properties Ltd.

FRPO BOARD OF DIRECTORS

Matthew BlowExecutive Assistant & Administrative Coordinator

Laurie CooperManager of Corporate Services

Chloe HillMembership Development Coordinator

Ted WhiteheadDirector of Certification

Scott AndisonPresident & CEO

Kristina LauesenVice President, Government & Industry Relations

Lynzi MichalDirector of Membership & Marketing

FRPO Staff

Who We AreThe Federation of Rental-housing Providers of Ontario (FRPO) is the largest association in Ontario representing

those who own, manage, build and finance residential rental properties and their industry partners. FRPO works

on behalf of members to promote a balanced and healthy housing market with a vital rental-housing industry,

choice for consumers, adequate government assistance for low-income households, and private sector solutions

to rental-housing needs.

Over 2,200 professionals who own or manage more than 350,000 rental homes in every part of Ontario are

members of FRPO, as are our industry partners, including service providers, suppliers and industry consultants.

Whether you manage one small building or a single rental unit, or are part of the provinces largest property

management firms, FRPO will help you.

Our MissionOur mission is to provide the highest quality services to our members through education, policy development and

advocacy. We do this through:

upholding public policies that support the availability of quality housing for all

protecting the rights of private sector landlords and property managers while helping them profit from their

investment in multi-residential real estate

informative and educational training sessions on regulatory issues and best practices

promoting industry best practices, fair conduct and professional standards of our members

fostering better communication and information sharing amongst members

educating government, the media and general public on the critical role of the private sector in the supply of

well-managed and maintained rental accommodation

Become a member.Visit www.frpo.org or email [email protected] for more information.

Documents

FRPO 2016 Annual Report