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Frank Santiesteban

Objective To establish a career where I can use my extensive skills and personnel management to further myemployer and myself.

Employment [September 2007- January 2010 ] HOPS Miami,Fl

Application Administrator

Management of Vericredit Application

Management of HOPS Database

Responsible for meeting Clients reports SLAs; 99.50% on-time delivery

Analyzed processes to decrease report time generation by 25%

Documented processes, created checklists to enable cross-training and decrease errors.

Trouble-shooting analysis and resolution

Performed trend analysis to improve systems efficiency

[March 2006- Aug 2007 ] Lisy Corporation Miami,Fl

IT Manager

Responsible for the day to day activities involving network infrastructure and personal computer,

responsible for troubleshooting any issues involving there

Main applications called FACTS. Responsible for the 50 PCs all using

Windows XP, two servers, one server is SCO UNIX, the other is the Windows Domain Server runnin

Windows 2003 server.

7309 NW 173 DR #100

Hialeah,Fl 33015

Phone (305)827-0320 cell: (786)525-3630

E-mail franksantiesteban@gmail.com

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[ Feb 2000 March 2006 ] EDS Houston, TX

Senior Computer Operator & Team Lead

Managed a staff of 8 operators which provided support for Continental Airlines Operation Control

Center which is a 24 x 7 operation. Duties consist of check daily work list for day and night shift,

Making sure all work was done. I was responsible for all technical procedures for each product we

Supported; procedures were more of a guide for troubleshooting. I was first level escalation on a 24 x

days. Provide system administrator for backup solution, using HP Data Protector software. Also was

backup system administrator for Non-stop Kernel Tandem Server.

Aug 1996 Jan 2000 ] EDS Miami, FL

Technical Advisor

Directed a team of 7 people who were responsible for taking calls for Continental Airlines,

there responsibility was to troubleshoot the call and get the airport backup and running, calls consist

of WAN or LAN issues, boarding pass and bag tag printers and workstations issues. My duties were

to monitor the phone calls making sure they were troubleshooting the problem correctly;

I also prepared procedures for all the products we supported. I was first level escalation for any irate

Customer.

July 1994-July 1996 Ortega Interiors Miami, FL

System Administrator

Responsible for maintaining there computer system which was a NCR server running AIX,

after six months we upgraded OS to Unix ver 4, my duties also consisted of repairing okidata printer

And making sure all Wyse dumb terminal were operational. I also did so me program modification to

There existing application.

[ 1989-1996 ] DTK Computer Miami, FL

Assistant Sales Manager

Responsible for the sales in the US and Latin America, did cold calling to setup Distributors for our

products, attended trade shows in the US and Latin America to promote our products. Did presentatio

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of our products to corporate accounts and also presentation of the sales for the Sales Manager and

Director.

Education

[ 1986-1988 ] Florida National College Hialeah, FL

Associate Art in Business Administration

Received A.A. degree in Business Administration

Accreditations Microsoft Certified Professional (MCP)

Received certificate from Hewlett Packard on Training for there backup software called Data

Protector,

Received certificate for training on Nonstop Kernel Tandem product from Hewlett Packard

Software

Knowledge

Microsoft 2003,2000,XP, 98

Microsoft Office

Unix and some Linux

Wan and LAN Knowledge

Veritas Backup software

HP Data Protector Software