Franchise New Zealand - Year 24 Issue 02 - Winter 2015

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Winter 2015 Year 24 Issue 02 $8.95

BUY YOUR OWN BUSINESS

Over 275 different franchises

plus | rewarding regions | immigration rules | funding a business

FNZ 2402 Draft_b.indd 1 18/06/15 12:54 pm

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Business has got more competitive and more complicated these days. If you don’t keep up with changing tastes and changing technology, your sales will decline. If you don’t have real buying power with suppliers and landlords, you can’t charge competitive prices. Put these together and it can be hard for small businesses to make a profit.

That’s the beauty of franchising. Franchisees enjoy the benefits of specialist help when it comes to marketing, product development, computer systems, suppliers and much, much more. A good franchise gives the small business owner the chance to compete with the big boys. No wonder it’s so popular with independently-minded Kiwis.

Franchising may have taken a hit after the GFC, like every other form of business, but now it’s growing again. There are new ideas from home and overseas; new opportunities from well-established brands; and new locations available all around the country. So if you’re looking for a business opportunity, how do you find one that suits?

Well, you need to start off by considering your skills, your goals, your lifestyle preferences and the amount of money you have to invest. But that isn’t all there is to it. You also have to look at the market your chosen franchise is operating in, how well it has adapted to changes in the past, and how well it’s prepared for the future. Then you have to look at where the real opportunities are to establish a business that will meet all your goals (hint: it may not be where you live now). And, if you’ve come from overseas, you also need to look at how well any particular franchise culture will work for you.

In this issue, we summarise the latest trends, issues and opportunities (page 6). We look at the realities of setting up business outside the main urban centres (page 38). We show how property can be used to finance your own business (page 22), and summarise the latest immigration rules (page 50). Above all, we profile a wide range of business opportunities in everything from accounting to landscaping, sandwiches to shuttles.

Getting into business is a big decision – but buying a franchise can give you all the advantages you need to compete and succeed. Read on to find out more – and remember, you can find more free advice on our website at www.franchise.co.nz.

Simon LordPublisher Franchise New Zealand

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EDIT Contents_2402 4.indd 1 18/06/15 1:36 pm

Find more info at www.franchise.co.nz - Franchise New Zealand online

67 No experience? No problemGreat training helps Columbus Coffee franchisees find their feet in hospitality

69 Super Times, Super BusinessEvery day is different for Super Shuttle franchisees

70 Highlighting New ZealandAn influential US franchise magazine focuses on franchising in New Zealand

71 The University Of LifeYoung United Sweets franchisee drops out and takes off

73 The Future Of FoodPita Pit has arrived and is serving healthy food near you, now

75 Questions To Ask FranchiseesWant to know what a franchise is really like? Ask the people who know

77 Sparking A New DirectionYoung family exchanges city traffic for country café with The Coffee Club

90 GST For BeginnersIf you’re new to business, GST can be confusing. Philip Morrison provides a guide

49 Starting Over V.I.P. gives franchisees old and new the chance to improve their lives

52 Where Fashion Meets SportStirling Sports’ new focus brings new profitability

53 It’s All About FamilyMa’a Nonu inspires children in his role as sKids ambassador

55 Growing BusinessWoolgro franchisees offer the perfect solution to lawn frustrations

56 Ask About SupportWhat support will you get as a franchisee? Here are some questions to ask

57 Packed With PromisePack & Send’s added-value service style proves a winner

59 Breaking RecordsThe Cheesecake Shop’s first store in Wellington has broken all records

61 Depends On PremisesParallel Directions has the independence to locate and negotiate profitable premises

62 Disclosure DocumentsWhat should a good disclosure document tell you?

65 Work The SystemThe Domino’s Pizza franchise is a blueprint for success

66 25 Years At The TopFranchize Consultants celebrates 25 years

11 High Energy Retailers WantedZ Energy is looking for multi-site retailers

12 Become A Local LegendAnchor franchisee combines traditional values with fresh enthusiasm

13 Small Investment, Big OpportunityMr. Sandless offers a turn-key, mobile niche business

15 Telling It Like It IsGreen Acres helps potential franchisees work out what they want

16 UpdatesOur pick of the top news stories from franchise.co.nz

19 Added ValueIt’s the whole package that appeals to Navigation Homes’ youngest franchisees

20 Walking Into Doors Dream Doors franchisees go from rookies to heroes

21 Golden Past, Golden FutureSubway celebrates its 50th anniversary

22 Hot PropertyDean Madsen’s guide to using the equity in your property to fund a business

25 Connect Your FranchiseFranchises need cloud-based accounting, says MYOB

26 Touch Of ClassBecoming a Touch Up Guy at just 22 set this Napier man up for life

27 Cash Business Is BoomingCash Converters franchisees enjoy several income streams

28 Part-Time FranchisesCan you turn spare time into spare cash?

29 Look Before You LeapASCO Legal explains the importance of good advice

30 Hitting The ZoneZones Landscaping is a new franchise from the people behind Refresh

32 Could You Take It National?Central Rentals is an established business with franchise potential

33 Quality Pies Smiles BetterPie Face does big business at small outlets

35 Make The Most Of Your FranchiseRightWay helps franchisees achieve their goals

37 Great People, Great BusinessesLearningWorks helps franchises improve performance, reduce risk

41 Visible Visionaries SBA franchisees are opening up multiple offices

42 Success Breeds SuccessRefresh Renovations is for managers with great people skills

45 How Good Can You Be?Hire-A-Hubby franchisees build professional businesses as problem-solvers

78 Westpac Directory Of FranchisingComprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

⇒

506

⇒

38

⇒What’s HotWhat are the latest trends, issues and opportunities for business buyers and franchises?

Rewarding RegionsSimon Lord finds good reasons why business buyers should look outside the cities

The Immigration MinefieldBill Milnes summarises the current position for franchisors, potential franchisees and existing franchisees

DIRECTORYof franchising

⇒ ⇒ ⇒

Franchise Opportunities

National Master Licences

Specialist Advisors

788787

⇒ Welcome to Franchise New Zealand – the buy your own business magazine Winter 2015 Year 24 Issue 02

Editor Simon Lord

Production Manager Eve Brown

Business Development Vicky Bennett Misty Boswell

Writers Crispin Caldicott Ross Lindsay

SubmissionsEditorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

ConditionsThe publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

ContactFor information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email [email protected]

CopyrightFranchise New Zealand magazine and website are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

DisclaimerAll franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned.

Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or membership of the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice.

The publisher does not accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher.

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EDIT Contents_2402 4.indd 2 18/06/15 1:36 pm

6

t here are many reasons for franchising’s rise: increased business confidence; a growing population fuelled by immigration,

some Kiwis returning from overseas and fewer leaving for Australia; low inflation and a steady economy. It’s no surprise, then, that franchisors are reporting plenty of customer demand for their services. For many, though, their biggest frustration is a shortage of new franchisees ready to make the most of it.

If you’re looking at buying a business, then, here’s our guide to what’s hot in franchising. We’ll look at some of the trends and some of the issues that you need to consider when choosing the right franchise for you. In the following pages, you’ll also find profiles of all sorts of opportunities. Everybody needs to eat, so let’s start with one of the most popular sectors – food and beverage.

eating out, eating upAccording to the latest figures from Retail Watch, spending in cafés, restaurants and bars is up almost 8 percent over last year for the quarter ending 28 April 2015. Recovering confidence, longer working hours, apartment living and the huge range of options available are all contributing to the growth.

But just buying a hospitality franchise won’t guarantee you success. Competition for the diner’s dollar is fiercer than ever and as each new trend comes along, so the existing chains are keen to embrace it for fear of missing out. Take Mexican food, for example: for many years, it was almost impossible to find good Mexican food in New Zealand, but once the specialist chains started to take off, others were quick to jump on the band-wagon. ‘In the last 12 months we have seen Mexican offerings from Pizza Hut, KFC, Domino’s, Velvet Burger and Subway,’ comments Nathan Bonney of Mexicali Fresh. ‘There have also been new brands entering the market from Australia. Are we going to see more Australian systems in general enter New Zealand as the economy weakens over the Tasman?’

Daniel Cloete of Westpac says that a lot of the new food concepts currently coming in from overseas have one thing in common: they all emphasise the fresh and healthy nature of their products. That reflects trends in the US: the move to healthy eating is speeding up, especially in the cities where designer and artisan foods are the latest thing.

However, potential franchisees need to distinguish between long-term trends

and short-term fads, says Callum Floyd of Franchize Consultants. ‘Frozen yoghurt is an example of the latter. Early unit sales might have been wonderful when the concept was new, but that may no longer be the case and competition has intensified. Outsized returns only last so long, unless there is a sustained need or desire and there are genuine barriers to entry from copycat independents.’

Brad Jacobs of The Coffee Club NZ agrees. ‘Buyers always need to consider what’s here long-term and what isn’t. I use the fashion analogy of jeans versus cargo pants. Cargo pants will come around for a season or two every few years, but jeans have been here for the long haul and don’t show any sign of going away just yet.’

Not that The Coffee Club is slow to embrace profitable new trends. The latest is ‘brinner’: eating traditional breakfast items such as pancakes, eggs and cereal for dinner. ‘The traditional system of closing the breakfast menu at 11am and replacing it with a lunch/dinner menu is out-dated in today’s world of hospitality,’ says Brad’s co-director Andy Lucas.

profitabilityIf there’s been a positive side to the Global Financial Crisis of a few years ago, it’s been the increased emphasis on franchisee profitability. At a time when franchise systems weren’t growing, many franchisors put their efforts into helping franchisees improve their bottom line. Now, with the economy doing well again, this is starting to pay off – but the lessons have been learned. Some franchises have introduced new, smaller outlets or more economical fit-outs in the new stores they are opening, while others have streamlined supply chains, acquired complementary businesses or consolidated operations to increase buying power and reduce costs.

It’s also important for franchisees to get their sums right at the start, as Brad Jacobs of The Coffee Club says. ‘We have intentionally tried to reduce franchisees’ debt levels. If we feel a new franchisee would be carrying too much debt, we won’t even put them forward to the bank as a candidate. As a result, we’re seeing good support from banks and haven’t had issues with tight funding.’

The same applies in many other sectors: as the quarterly Franchise Confidence Index shows, there’s increasing confidence about franchisee profitability, while access to suitable finance is no longer a major concern.

There’s a lot going on in the franchise world. After the economic uncertainties of the last few years, the franchise sector is on the move again, with new territories, new brands and new concepts available for those ready to make the move.

trendsissuesopportunities

EDIT Whats Hot 6 b.indd 1 18/06/15 1:35 pm

7

retail bounces backRetail is an area which has had massive challenges in recent years with rising rents, increased discounting and, above all, online competition creating difficult conditions for many operators.

‘But the cycle has come back after the GFC and many sectors are experiencing year-on-year growth again,’ says Daniel Cloete. The Retail Watch figures, a joint initiative between Datamine and Westpac which analyses over a quarter of all New Zealand electronic transactions, found that retail sales are up 3 percent year on year, or more than 4 percent if the cost of fuel (which dropped dramatically during the year) is taken out of the equation. Apart from fuel, the only retail sector to show a decline in the April year-on-year figures was Books & Stationery.

‘If you look at the figures, you can tell which sectors are doing well and which aren’t,’ Daniel points out. ‘But you also have to look at performance within the sectors. Some franchises, like Stirling Sports, have faced the challenges head-on and have changed their retail offering dramatically over recent years. They’ve broadened the appeal of an already-strong brand and their numbers reflect that. Others in the Clothing & Footwear sector haven’t done so well, which is why you have to choose carefully.’

Both hospitality and retail are, of course, heavily affected by property issues (although there are mobile franchises available in both sectors – see below). These have to be carefully managed both on an initial and ongoing basis (see page 61). ‘Build and lease costs are going up, not down,’ as Nathan Bonney points out, and earthquake strengthening is costing many landlords dearly. Philip Morrison of Franchise Accountants warns that rent rises and refurbishment costs can have a major impact on franchisee profitability and recommends taking expert advice.

On the bright side, Brad Jacobs points out, ‘Christchurch development is now really starting to look positive and there are a number of exciting retail developments confirmed or in the final stages of planning. This should become a hot region for retail franchisee recruitment in the next 12 months, I believe.’

mobile on the moveThe cost of property is just one reason behind the ongoing rise of mobile franchises. No premises means no rent, no rates, no landlords and lower fixed overheads. Mobile franchises usually require a lower investment, making them more affordable and potentially offering a higher return on investment than a fixed business. However, it can be hard to grow a mobile business beyond a certain level – as always, it pays to look at all the options before making a decision.

Mobile franchises fall into three categories. In some cases, such as lawnmowing or office cleaning, services have to be mobile to reach their customers. Some franchises, like taxi

companies and couriers are mobile by nature. Many of these companies are benefitting from our strong economy and, again, franchisors are reporting that they have more work than they can handle in many parts of the country.

But it’s in the third category, where franchises are taking services to customers that traditionally haven’t been mobile, that we are seeing a lot of new growth, with everything from wheel repair to tool retailing, appliance testing to cabin rental, real estate marketing to sushi. Even coffee vans, which are an established part of our culture, are upscaling into mobile cafés with a much larger selection of food than before.

‘We’re seeing an increased number of “man-with-a-van” type franchises coming to market now,’ comments Philip Morrison. ‘Some are excellent new concepts, while others are essentially “buy a job” type businesses which should provide an income but don’t have much to offer in the way of potential growth for the future. It depends what you are looking for.’

And Philip offers a warning. ‘Some of these new opportunities have been developed as DIY franchise systems by people who might be good operators themselves but don’t know what they don’t know when it comes to designing a professional, sustainable business model for franchisees. They are a triumph of hype and hope over substance and structure. These are the ones you want to avoid like the plague, which is why you need to be very careful to do proper due diligence on any franchise –mobile or not.’

building for the futureThe building industry is currently enjoying a boom courtesy of the Christchurch reconstruction and the demand for even more housing in Auckland. But there’s more to it than that: plaster homes are being re-clad whether they need it or not because of the difficulty in selling them, while there’s growing awareness of the state of the country’s rental stock and the health issues that result.

That’s not to say that the building sector’s traditional ‘boom-and-bust’ cycle won’t be repeated, but franchises have brought a great deal more professionalism to many building groups, with better management and information systems, more buying power and more sharing of information to keep up with new legislation. They are therefore likely to be better advised and better able to cope with changing market conditions.

In addition to the new home building groups, we’ve seen the emergence of renovation companies specialising in whole homes or individual areas such as kitchens, garages, floors and decking. Zones Landscaping has been launched to create a national brand in a fragmented market, just as its sister company Refresh Renovations did, and The Pro Group is successfully creating brands among the traditionally independent trades. From the franchisee’s point of view, joining a


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Franchise New Zealand Winter 2015 Year 24 Issue 028

nationally-known company adds to the value of their business when the time comes to lay down the tools and sell.

One apparent trend in this sector is that eco-friendly and energy efficient technologies have at last moved from the luxury end of the market to the mainstream. Again, it’s important to distinguish between long-term trends and short-term fads, but customer preference and government legislation are combining to generate new business opportunities. These range from franchises selling energy-saving light bulbs and lawn rolls backed by unscoured wool to sandless floor refinishing and heat pump maintenance.

transparent & engagedCallum Floyd says this growing environmental awareness is part of a much larger picture. ‘If they want to maintain their competitive advantage and relevance, franchises are having to be much more responsive to changing trends in customer thinking, whether in fashion, values, habits or general thinking. It’s not just about a desire to eat more healthy food or use fewer chemicals; it’s also an increasing desire among people to affiliate with organisations that mean something or are doing something powerful.’

Some of the initiatives are positive, such as the Fonterra Milk for Schools programme promoted by Anchor franchisees, Z Energy’s Good in the Hood campaign or the commitment that sees sKids franchisees help parents work their way through WINZ paperwork for subsidies. Others are countering negative impressions, as with Burger King’s adding energy content to its menu boards, cutting out toys from kids’ meals and ending child-focussed TV advertising. And some are applying

system changes to their everyday operations, such as Paramount Services with its Zero Waste To Landfill goal, which offers both environmental and marketing benefits in the commercial cleaning sector.

As more and more franchises become big brands in New Zealand, individual franchisees are increasingly being encouraged to become involved in their local communities on both a personal and business level. This often requires good communication skills, which brings us on to another issue.

the changing face of franchiseesA couple of issues ago, we reported that almost 70 percent of franchise resales in the food & beverage and retail sectors were to people who had immigrated to New Zealand within the last 5 years, predominantly from mainland China or India. This demand, especially at a time when business buyers are in short supply, increases the danger of what Philip Morrison has called ‘cheque-book franchising’ – the appointment of franchisees because they can afford to buy, rather than because they are best-suited to the role. This is not necessarily because some franchisors relax their standards; it can also be the outcome of franchisees selling existing businesses to unsuitable people, no matter what restrictions might exist in the franchise agreement.

While many of the best-performing franchisees in New Zealand are immigrants, unless franchisees have good English language skills they are likely to face problems. A 2012 study by the Franchise Relationships Institute found that franchisees

with English as a Second Language performed significantly lower than franchisees with English as a First Language on all measures, so language does matter.

Immigration is a politically-charged topic. On page 50 we outline the current immigration rules that most impact upon franchisors and franchisees, but few franchisors are prepared to comment publicly upon the impact that immigrants may have upon their brand. One franchisor told me privately, ‘The home services sector is at the forefront of changing demographics. It’s surprising how many people are not happy to let certain nationalities into their home when they are out, especially if that person doesn’t speak English. While we can accommodate cultural differences, our customers don’t have to – and they vote with their feet.’ Another franchisor says of a particular immigrant sector, ‘They just don’t understand our culture.’

Yet, as our regional article on page 38 shows, some immigrants have found a warm welcome both within their franchise and within their new communities. It’s an issue that isn’t going to go away – and one that wise franchisors need to handle. As for buyers, Estelle Logan of V.I.P. suggests that ‘New immigrants need to find out if the system they are looking at really has the ability to support them and understand their culture, and upgrade their language skills first if necessary.’

the long arm of the lawEstelle also comments that, although there is no specific franchise legislation in New Zealand, franchise businesses are increasingly being affected by general legislation. Some of this is ignoring the accepted position that franchisees’ businesses are independent entities, and starting


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to draw franchisors into areas they have not previously considered their business – such as the relationship between the franchisee and his/her employees.

One such example is the Health & Safety Reform Bill, which could see franchisors liable for Health & Safety issues if they supply goods or equipment to a franchisee or even set out health and safety provisions in their operating manuals (see www.franchise.co.nz/article/2091). Other Health & Safety issues may relate to franchises that require people to work from home, or operate vehicles as a place of work. Meanwhile, franchises have also been caught up in proposed anti-cartel legislation, which seeks to prevent competitors colluding on prices, and Part 6a of the Employment Relations Act, which originally grouped franchisees and franchisors together as employers.

the digital futureOne area that has to be a key concern for anyone looking at buying a business is how it is going to be affected by technology. Online retailing has affected many businesses, with smart franchisors working out how to use it to their advantage, although until there is international agreement on the application of tax regimes such as GST to online purchases, some areas will continue to struggle. A few franchises, such as the courier companies and Cash Converters, have benefitted hugely from the growth of online shopping and auction sites while others, such as the video stores, are seeing continued decline as broadband speeds creep up and data caps disappear.

But there’s much more to franchising’s digital future than online shopping, says Callum Floyd. ‘There is a huge proliferation of different digital solutions in every area, from marketing, advertising and customer engagement through social media to workflow, accounting and finance, and other related technical systems. These are all things that franchisors need to consider and franchisees need to invest in and implement if they want to stay ahead.’

It also means that franchisees need to be comfortable using technology if they want to make the most of their business opportunities – even some lawnmowing franchises these days come with an iPhone and iPad as standard, while franchisors are increasingly seeking out cloud-based solutions that will help them integrate their various systems and make them more accessible.

There’s also the use of clever technology to support the experience: Domino’s, for example, gives its franchisees digital marketing tools that enable them to reach their customers direct via social media and email, while customers can download an app which tracks their pizza from store to delivery. It’s just the tip of the iceberg, and business buyers need to be confident that their chosen franchise is keeping itself on top of the latest trends.

going on growingThe biggest challenge that many franchises are facing right now is finding suitable new franchisees – especially outside Auckland and Christchurch (see page 38). That’s led franchisors to seek other ways to meet demand in the short-term: for example, some, particularly retail-based operations, are establishing new outlets themselves and then running them under management before franchising them as going concerns. This enables an incoming franchisee to see a trading history and real numbers for that precise location before deciding whether to invest or not. However, the reduced risk does usually mean that they will pay more for the business than they would have done had they owned it themselves from scratch.

Another popular approach is to reward good franchisees by allowing them to expand their territory or open additional units to service new markets in other parts of their region. This works for some businesses better than others: Subway or Domino’s, for example, have a business structure that allows for multi-unit ownership, while other franchises are really better suited to owner/operator models (see our Think Big article in the last issue). And if you’ve moved to the regions for a more relaxed lifestyle, you might not want to own multiple units.

But whatever the model and whatever your goals, it’s clear that it’s currently something of a buyers’ market for franchisees right now. That means plenty of opportunities – but, as Philip Morrison points out, it also means that buyers need to do their due diligence more carefully than ever.

As this article suggests, some business sectors are performing better than others, some franchises are performing better than others, some regions are performing better than others. What’s important is not just how they are doing now, but how well prepared they are for the future. For most people, the hottest opportunity of all is the one that will still be hot in five years’ time.

Simon Lord is publisher of Franchise New Zealand magazine & website, now in its 24th year.

about the author


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11

Franchise Opportunity: Retail

⇒ It was just over four years ago that Z Energy burst upon the local retail scene, taking over the old Shell network with a fresh new

approach and a uniquely New Zealand brand. ‘With a strong community focus, Z now has 211 retail sites nationwide providing customers with a fast, friendly and hassle-free experience, world-class fuels, carwashes, convenience stores and awesome food and drink on the go,’ says Mark Forsyth, the company’s Retail General Manager. ‘With more opening every year, it means big business opportunities for smart retailers able to lead teams across multiple sites.’

There are currently 22 licensed Z Retailers around the country who operate clusters of between 7 and 16 sites each. Z Energy owns the sites or the head lease, the pumps, the tanks and most of the equipment right down to the coffee machines; Z Retailers run the business, employ and lead the staff, own the stock (the fuel is owned by Z) and make a margin on everything they sell through the shop. In addition to the variable income they make on shop margin, there is a fixed income stream as well. Retailers know at the start of the year what this will be and it is paid monthly.

‘The Z Energy business model enables great operators to get into multi-site retailing without having huge borrowings,’ Mark explains. ‘Potential Z Retailers need to have around $500,000 to invest in shop stock; the earnings range is $165,000 to $340,000 depending on the size of the cluster. We periodically have opportunities to run clusters of sites come up, so if you are considering a business opportunity, consider Z Energy.’

make people say wowRunning your own cluster of service stations requires a range of skills and a full-time commitment to the business, says Mark. ‘Many are open 24 hours a day, 7 days a week, and you could have 100 or more full- and part-time staff.

‘Great Z Retailers can create the bigger picture for their team, train them, value them and celebrate success with them. They provide extraordinary leadership that inspires their people to deliver personal and business growth. At the same time, they hold the team to account for the customer experience. Z Retailers need to be able to consistently deliver experiences

that make customers stop and say “wow”. They must have a passion for food and coffee, and they must also love getting genuinely involved with the communities they serve through such initiatives as our current Good In The Hood campaign.’

freedom in a frameworkZ Retailers work in partnership with a highly-experienced team of people from the Z Shed from business development managers to convenience retail experts, operational excellence specialists to marketing gurus, says Mark. ‘They all provide a fantastic framework that gives the Z Retailers the freedom to lead and inspire their team to make the difference to our customers and community at the front line.’

So what sort of people make good Z Retailers?

‘First, you need to be an amazing people leader. You’ll need the business acumen to put your own spin on the business and to use the structures and processes to grow. You’ll need to be disciplined, pro-active and solution-focused, with a clear emphasis on planning and preparation. You’ll also need to be clear about your goals, share information with your fellow Z Retailers and the Z Shed team to help you achieve them, and be able to deal with change and adapt to new opportunities and challenges.’

fast-paced business‘You have to be energised by running a fast-paced business,’ says Mark. ‘You’ve only got a short time with each customer and you’re doing lots of transactions in a day, so you have to seize the moment and make the most of every opportunity. We have more in common with a quick service restaurant than a high street fashion retailer.

‘On the other hand, one of our successful retailers has a background in forestry. He’s used to managing a business, leading a large and diverse team and, of course, is very switched-on to the health and safety aspects. Most of all, he’s very community-minded, and that’s at the core of Z’s brand values.

‘If you have the ability, acumen and are a really good fit with the Z values and culture, then we can teach you the skills and systems you’ll need. Initial training includes a good amount of time working on a service station and time spent buddied with one of our experienced Z Retailers. This provides insight into how the business runs on a day-to-day basis and what it takes to succeed. Following that, you’ll enjoy a series of tailored training events to reinforce your knowledge as you progress.

‘So if you want to manage your own multi-million dollar business in a uniquely New Zealand brand, and you think you have what it takes, keep an eye on our web site for the next opportunity and get in touch. As NZ’s fourth largest retailer, we can promise an environment that’s exciting, challenging, sometimes infuriating, but never, ever dull!’

Z Energy is looking for multi-site retailers who can make a real difference

Find more info at franchise.co.nz - Search: Z Energy

HIGH ENERGYretailers wanted

Z EnergyPO Box 2091, Wellington 6140 www.z.co.nzContactJulie FitzgeraldP 0-4-498 0200M 027 555 [email protected]

advertiser infoTop: Z Retailer Ras Singh of Wellington watches a barista produce the perfect cup of coffee

Left: In Dunedin, Z Retailer Jonathan Usher supports the local community Search & Rescue team

Z Energy 11.indd 1 18/06/15 8:26 am

12 Franchise New Zealand Winter 2015 Year 24 Issue 02

A second generation Anchor franchisee combines traditional values with fresh enthusiasm

become a LOCAL LEGEND

Franchise Opportunity: Food & BeverageChris Lucas: ‘It’s a pleasure to sell’

⇒ When milkmen stopped making home deliveries, communities lost a sense of personal connection with their milk supplier. ‘Now

that’s changing again,’ says Chris Lucas, the West Auckland franchisee for Anchor. Himself the son of a milkman, Chris is a keen advocate of the Anchor Local Legend initiative to give names and faces to the people behind Anchor milk and milk products.

‘Every Anchor franchisee is encouraged to get out into their community as often as possible, along with their staff,’ says Chris. ‘Having real enthusiasm for supporting local events, local organisations and local schools is good for the community and great for a franchisee’s business growth.’

Chris is a big fan of Fonterra Milk for Schools, which brings back another great tradition in supplying free milk to primary schools across the country. Over 170,000 Kiwi kids are now enjoying milk every day, helping them stay strong, healthy and ready to learn. Chris’s support for the programme saw him help to choose a West Auckland primary school to host Fonterra Milk for Schools’ first birthday party in November last year. ‘One of the highlights for me was meeting Richie McCaw, who joined in the celebrations at Avondale Primary as Fonterra’s ambassador,’ Chris recalls.

Anchor franchisees operate independently-owned businesses supplying Anchor’s national clients and developing local customer bases for products such as Primo, Fresh N Fruity, De Winkel, Mainland, Kapiti and Calci-Yum, as well as Anchor itself. Right now, Chris is passionate about promoting recently released Anchor Organic milk. ‘With organic milk representing about 15% of the market in the US we see a lot of potential for growth here, especially as Anchor Organic milk is so affordably priced. It’s a pleasure to sell,’ he says frankly.

one of Anchor’s youngestAt 33, Chris is one of the youngest of Anchor’s 55-plus franchisees, but also one of the most experienced. ‘My Dad had one of the original milk runs and I helped out from an early age,’ he recalls. ‘Dad bought the West Auckland territory when the Anchor franchise was developed in 1993, then when I returned from my OE six years ago I decided it was time to step up and get serious about the business.

‘Milk had always provided for us as a family growing up, and I’d seen the demand for milk and milk products remain pretty stable through all the economic ups and downs, so when Dad retired I bought him out. I’m now in my fourth year of owning the franchise. As knowledgeable as I was about Anchor products, marketing, distribution and pricing, I still had to go through the induction programme which I found invaluable, especially the behind-the-scenes side of running your own business.’

a really good businessChris describes his West Auckland territory as: ‘Small, dense and built-up, economically, socially and culturally diverse. I operate two trucks, employ an office administrator and two driver-salesmen, while my own focus is on operations, sales and market development. My core business is resellers (dairies, vegetable shops, etc) and large end-users (factory and office staff rooms, etc), plus service stations and café chains with whom Fonterra has national agreements.’

Profiling who makes a successful Anchor franchisee, Chris pulls no punches. ‘It’s a cliché, but you’ve got to be prepared to put in the hard yards, especially in the first few years. You do work long hours and

sometimes I’ll be up at 2am to go on the trucks, so you need a strong family unit – my wife Carol is tremendously supportive. But you get excellent support from the Anchor team and fellow franchisees and can build a really good business if you work at it.’

Shannon Davidson of Anchor says that there are currently a number of Anchor opportunities available around the country with investment levels ranging from $300,000 to $800,000. ‘If you share Chris’s enthusiasm for serving your local community and have the skills we’re looking for, call me and find out more.’

Fonterra Brands (New Zealand) LtdPO Box 722, Shortland Street, Auckland, 1140www.anchor.co.nz

ContactShannon DavidsonP 0-9-573 [email protected]

advertiser info

Anchor 12.indd 1 18/06/15 8:26 am

13

Franchise Opportunity: Home & Building

OK to go to Paul

⇒Mr. Sandless is unique. Founded in the US fourteen years ago, the company offers a fast, safe and eco-friendly solution to the

refinishing of wooden floors and tiles. The company has also developed Dr. DecknFence, which specialises in cleaning and staining outdoor areas. As a special launch offer, New Zealand entrepreneurs can benefit from a unique two-for-one deal on both brands.

Barry and Lianne Walker first discovered Mr. Sandless when they had the company refinish floors in their own home. ‘I was operations manager for a transport company and Lianne was a senior manager with a financial institution, but it was such an excellent process from start to finish that we knew we had found a business we wanted to invest in.’ The couple opened their franchise in the Bay of Plenty four years ago, testing and developing the systems for New Zealand and servicing ‘just about every type of floor and outdoor area imaginable.’ Now they are master franchisors and are seeking franchisees to take up opportunities throughout New Zealand.

‘Mr. Sandless invented sandless refinishing, and because there are no other systems like it in New Zealand there is no real competition,’ says Barry. ‘Traditional processes use sanding, which releases carcinogenic dust into the air, and finishes which create toxic fumes. Mr. Sandless avoids all that, which is why customers seek us out. With us, there’s nothing to clean up, guaranteed adhesion, and the best warranty in the business.’

‘The result is huge demand for the service. In addition, our systems are so quick. We can go into a home during the day or a bar or restaurant at night, and finish the entire job with multiple coats in just hours rather than the three or four days the traditional processes take. It saves time and money for customers, and means high profitability for franchisees.’

many advantages‘Mr. Sandless and Dr. DecknFence offer many other advantages for anyone looking for a chance of financial success,’ Barry explains.

‘This business is mobile. With a storefront business, if you choose the wrong location your investment can be quickly lost. With a mobile business like ours, you don’t wait for the customers to come to you – you take your business directly to your customers. It keeps overhead and start-up costs low, and there are no monthly expenses, long leases or utilities. You can operate

your Mr. Sandless and Dr. DecknFence business from your home, keeping costs low and profitability high.’

‘Mr. Sandless is a business that anyone can own and run successfully. Franchisees include former lawyers, stock traders, furniture movers, housewives, car salesmen, financial advisors and more. The business model has been proven over and over again.’ Barry quotes a couple of U.S. franchisees to prove the point:

“My business has grown to be the best decision I have ever made. I would definitely recommend it as a great way to become financially independent.” Jim Rousher, Mr. Sandless Pittsburgh

“This is a great business opportunity for anyone including women. I pretty much run the business and have been fortunate to have the opportunity. It is well worth the investment.” Donna Noury, Mr. Sandless Metro Atlanta

‘There’s no cold calling whatsoever,’ says Lianne. ‘One of the most difficult tasks faced by any business owner is finding customers – that’s not the case with Mr. Sandless. With our turn-key marketing plan, you set your budget and the customers will seek you out. It’s a formula that has seen more than 120,000 unique customers serviced, making Mr. Sandless and Dr. DecknFence the largest refinishing company in the world with more than $125 million turnover. Our clients include huge names like The Smithsonian in Washington DC and Macy’s department stores.’

the new zealand opportunityIt’s fair to say that many overseas franchisors start to offer franchises in New Zealand with no real hard proof that the business will succeed here. That’s not the case with Mr. Sandless, which has been thoroughly proven by Barry and Lianne over the last four years.

Mr. Sandless and Dr. DecknFence New Zealand are now looking for people interested in becoming business owners throughout New Zealand, including four separate opportunities in the prime market of Auckland. Investment levels start from $28,000 and, for a limited period, include both businesses. ‘Two great brands for one low investment,’ says Barry. ‘The only other things you need to get started are a business phone, insurance and a suitable vehicle.’

While the supplied equipment and solutions are highly specialised, Barry says the unique process is simple to learn. ‘All systems are included for your business including a step-by-step opening guide, turn-key marketing plan, cloud-based customer management system, sales scripts, email, lead generation tools, training and support, and more.’

‘If you want to get on the path to independence, contact us now,’ says Lianne. ‘Don’t delay and miss this once-in-a-lifetime opportunity as markets are limited. With our unique two-for-one deal, they will go fast.’

Find more info at franchise.co.nz - Search: Mr. Sandless Dr DecknFence

Mr. Sandless (above) and Dr. DecknFence (right): two unique franchise opportunities for the price of one

Before

Before

After

After

Mr. SandlessDr DecknFence57F Union Street, Waihi 3610 www.mrsandless.co.nzContactLianne WalkerP 0800 744 693M 027 652 [email protected]

advertiser info

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Mr. Sandless® and Dr. Decknfence® offer a turn-key, mobile niche business for anyone

small investment BIG OPPORTUNITY

Mr Sandless 13.indd 1 18/06/15 8:26 am

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ANZ2452 - Franchise_FP v5.indd 1 4/06/15 10:38 am

15

Franchise Opportunity: Home Services

⇒ ‘I take my hat off to anyone who is self-employed,’ says Mitchell Cooper. This

may not be what you would expect to hear from the franchise sales manager for Green Acres but, as Mitchell explains, it’s his job to tell it like it is. ‘For anyone used to a regular wage or salary, being their own boss can be tough, particularly over those first two years. That’s why people who come to us must truly want to own and run their own business – not just be looking to buy a job.

‘At Green Acres we make the transition easier by providing comprehensive training, ongoing assistance and guaranteed weekly work, and the guarantee is realistically based on long-term objectives, not weekly or monthly top-ups. While a new franchisee may have a target of $1500 turnover per week, they must get their heads around the fact that there will be good, bad and brilliant weeks – the income roller coaster,’ Mitchell says frankly. ‘No franchisee has ever told me they haven’t achieved their first two years’ income objective, but there are always ups and downs along the way. We’d rather they understood that from the very start.’

seven servicesEstablished in 1991, Green Acres is one of the country’s first and most successful home-grown service franchises. Today it has over 650 franchisees nationwide servicing 70,000-plus customers across seven different services:

• Lawn & Garden • Pool Valet • Carpet Care & Pest Control• Commercial Cleaning • Ironing• Home Cleaning • Car Valet

‘That gives us a lot of marketing power, of course, but our franchisees also benefit from strong alliances with suppliers such as ANZ, Vodafone, Bunnings, Xero, Z Energy, The Service Company and Rothbury Insurance Brokers,’ Mitchell explains. ‘Green Acres has won 15 franchise awards over time, including two in the 2014/15 Westpac New Zealand Franchise Awards. And part of maintaining that advantage for our franchisees and customers is ongoing innovation.’

find out the factsOne example of this is the new website joingreenacres.co.nz, which is specifically aimed at potential franchisees. ‘These days, people prefer to do a lot of their investigation into business opportunities on-line. We’ve therefore built a dedicated website based on

research and franchisee input that takes a potential franchisee 70 percent of the way to making their decision. It means that when they come to us, they are properly informed and able to ask the really hard questions.’

The new website includes information, answers to frequently-asked questions, videos and even a Design Your Own Business calculator. ‘Green Acres is a very flexible business, so start-up costs range between $23,000 and $52,000 depending on the initial income target you choose. For most people, that’s between $600 and $2000 per week,’ Mitchell explains. ‘Franchisees also need additional capital for a suitable vehicle. To make it easy, we created a super-smart, easy-to-use and completely confidential calculator. It helps you work out what to invest and what hours you’ll need to work in order to get the level of income you desire.

‘You don’t have to sign on and reveal lots of personal information about yourself to use joingreenacres.co.nz – everything you need to know is up-front and accessible. We don’t hide anything because we believe in what we have to offer, and our track record proves that it works. Our weekly royalty and brand levy fees are fixed so you won’t be penalised for earning more money.’

The website also provides details of funding options (up to 70 percent on a business loan) and the comprehensive equipment package for each service, which includes everything from mowers to iPads. This package is included in the initial investment.

a business, not a job‘Whichever Green Acres franchise you choose, our success-proven training shows you how to work efficiently and effectively,’ says Mitchell. ‘It also teaches the vital skills of client communication, customer care, time management and business management. Our state-of-the-art technology enables you to stay in control of your business while keeping paperwork to a bare minimum. It means you can focus on doing what makes you money.’

Unlike many franchises, Green Acres is not territory-based. ‘Each franchisee receives business development and operational support from a local master franchisee, whose role is to help you grow,’ Mitchell explains. ‘This local focus is one of the major factors in our franchisees’ success. But individual franchisees aren’t restricted to a specific suburb or area, so if you have a multi-site client who wants you to take on all their work, you can do it if you choose. It really is a business opportunity – not a job.

‘We have opportunities throughout the country right now. If you have a genuine ambition to run your own Lawn & Garden or Home Cleaning business. or any of our other services, you know what to do: go to www.joingreenacres.co.nz, watch the videos, try the calculator then contact me. I want the hard questions!’

Green Acres’ new website helps potential franchisees work out what they want

Find more info at franchise.co.nz - Search: Green Acres

telling it LIKE IT IS

Green AcresPO Box 41 271, St Lukes, Auckland 1346 www.joingreenacres.co.nzContactMitchell CooperP 0800 692 [email protected]

The Design Your Own Business calculator allows anyone to work out how to create the income they desire

advertiser info

Potential franchisees can learn more from Green

Acres’ fresh new website

Green Acres 15.indd 1 18/06/15 8:27 am


Our pick of the top news stories from www.franchise.co.nzUPDATES

From Our Website

Franchise New Zealand is much more than a magazine. If you want to keep up-to-date with news about franchising in New Zealand and some of the more interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s our pick of recent news stories from our site.

Who will bring Hooters to NZ?Our online news story about Mark Whittle, VP of Global Business Development for the world-renowned Hooters Restaurant franchise, visiting Auckland in June, was picked up by all the mainstream media and attracted a lot of feedback.

Hooters is as famous for its Hooters Girls and service as for its chicken wings, shrimps and burgers, and although the company says it is currently upgrading its restaurant design and menu, it’s clear the Hooters girls are here to stay. ‘It’s the Hooters girls who provide the energy, charisma and engaging conversation that keep guests coming back,’ says the company website.

Hooters are looking for an investor (or a group represented by a single corporate entity) to own and manage up to 5-6 outlets at high profile sites in Auckland (2), Christchurch, Queenstown and Wellington. The company says the investor or group must have demonstrable liquidity of around $5 million to fund the acquisition and management costs.

Hooters already has five stores in Australia and believes the New Zealand economy is now at an ideal stage for market entry for the casual beach-themed restaurant. The company has previously announced its intention to enter the local market, saying in 2005 that it had entered into a franchise agreement here. However, nothing ever came of those plans.

Over the last couple of months, franchisors have been reporting an improvement in new franchisee start-ups, with one home services franchisor saying that they had granted as many new franchises in the first three months of 2015 as they did in the whole of last year. Demand is stronger in some industries than others, but the general outlook reflects the optimism of the February Franchise Confidence Index.

Now the latest survey of franchisors and service providers confirms the mood. Although moderated slightly from the previous quarter, Franchize Consultants’ April 2015 edition of the Franchise Confidence Index continues the optimistic outlook. Franchisors

remained positive in their outlook for general business conditions (net 41%), sales levels per franchisee (net 38%) and franchisor growth prospects (net 59%), although they held a negative view on balance on the availability of suitable staff (negative net 7%), and operating costs per franchisee (negative net 10%).

A very positive sign was that sentiment toward franchisee profitability, arguably a franchise system’s key health and growth driver, increased from 38% to 41% as reported by responding franchisors. Service providers also were more positive in their sentiment this quarter, reporting a net 55%.

Start-ups rise as New Zealand franchisors remain positive

Home services franchisor ditches brother, repays franchiseesMr Green franchisor Julian Smith has taken the unusual step of making a public statement about the termination of his brother Dean Smith’s master franchise agreement. The action has been taken after a series of articles by Christchurch Press journalist Martin van Beynen were published on the Stuff website alleging that Dean Smith had failed to provide support for new franchisees in Christchurch, Wellington and Rotorua. All the franchisees were immigrants.

Mr Green has 21 regional owners and 168 franchisees around New Zealand. In his statement on the Mr Green website, Julian Smith says, ‘Unfortunately the unauthorised actions of one regional owner have caused damage to a well known, well respected, and long serving brand. It has affected the businesses of all of the hard working regional owners and franchisees, we have been accused of being scammers, and the media have unfairly painted a picture of a franchise system that is not what it purports to be.’

‘This is far from the truth, we would not survive as a franchise business if we operated in this manner as a group. We are all horrified with what Dean has done and no other owner would even consider doing this to any prospective franchisee who has entrusted Mr Green with providing them with an income to support themselves and their families.’

‘We have subsequently tried working with Dean to resolve the situation amicably (as he has existing franchisees in Wellington) but have been unable to obtain cooperation.’

‘Dean’s licence to operate as a Mr Green regional owner has been terminated and we hope that this incident has been closed.’

The statement advises that monies paid by a franchisee in Wellington and prospective franchisees in Christchurch have been or will be returned.

Z Energy to buy CaltexLocally-owned Z Energy is to buy Caltex New Zealand’s service station assets. The chain includes 147 service stations and 73 truck filling sites around the country. All the Caltex service stations (including the Challenge! sites) are operated by franchisees, along with 7 of the truck sites. Z Energy operates via 23 licensed retailers, each of whom operates a cluster of between 7 and 16 sites (see page 11).

The deal gives Z the rights to the Caltex brand for two years and the company says that it will maintain the two different brands for now as they have different strengths. It remains to be seen what will happen after that time.

The acquisition is subject to approval by the Overseas Investment Office and Commerce Commission, which is expected to take a few months. Together, the combined brands claim 49 percent of the transport fuels market.

Zero-hours contracts on way outFollowing a concerted campaign by Unite Union, most of the large fast food chains have agreed to phase out zero-hours contracts for their workers. Under the controversial contracts, employees have to be available for work but have no hours guaranteed.

Restaurant Brands, owners of KFC, Starbucks, Pizza Hut and Carl’s Jr, was the first to announce its agreement with the union, along with Burger King and Hell Pizza. Unite then organised industrial action and protests to put pressure on McDonald’s during a period of somewhat confused negotiations, which saw differing interpretations of what was being offered.

Staff are one of the largest costs for any restaurant operation, making zero-hours contracts attractive for some. However, the Government now looks likely to introduce reforms which will a) outlaw restraint of trade provisions that stop employees working for a competing business if their employer does not provide their desired hours of work, and b) prevent shifts being cancelled at short notice. It remains to be seen how these will be enforced in non-franchised hospitality chains, some of which are notorious for defying immigration and minimum wage laws.

EDIT Web News 16.indd 1 18/06/15 8:28 am

Find more info at: www.franchise.co.nz/updates 17

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Westpac Chief Economist Dominick Stephens is forecasting at least another year of full-bodied economic growth for New Zealand, as surging domestic demand outweighs the pain in parts of the agricultural sector. Writing in the latest issue of the Westpac Quarterly Economic Review, he says, ‘We’re expecting that the economy will remain solid over the next couple of years, and are forecasting GDP to grow by around 3% in both 2015 and 2016.’

However, underlying this robust aggregate outlook, it’s likely that New Zealand will continue to be a ‘two-speed’ economy with

significant differences between urban and rural economies (see page 38).

Meanwhile, New Zealand has overtaken Australia, the United Kingdom and Finland to rise to 17th place on an annual world competitiveness ranking released by IMD, a top-ranked global business school in Switzerland and Singapore.

Although the USA was ranked top overall and in 1st place for Economic Performance and Infrastructure, and second for Business Efficiency, it fell to 23rd place for Government Efficiency (where Chinese Hong Kong was ranked in 1st place). New Zealand ranked 6th in this category.

Franchisees Bruce and Lynette Hopkins, of Speedy Signs Manukau, have been named among the Top 10 achievers in the Sign-A-Rama franchise group. Their Manukau business was ranked in 7th place out of more than 1,000 outlets worldwide, having achieved more than $2 million in earnings in 2014.

Grant Archibald, CEO of Speedy Signs in New Zealand, says, ‘Speedy Signs has a distinguished group of extraordinary franchisees who work closely with their customers to help grow their business. Bruce and Lynette are truly outstanding. They exemplify not just premium sales volumes as a top 10 performer for 2014, but also consummate their expertise in the form of knowledge and time to other franchisees as members of the Franchise Advisory Council.’

‘We offer personal attention to the business needs of our clients and help them to build their brands and grow,’ says Bruce Hopkins. ‘Being included in this accomplished group of achievers was a complete shock to us.

‘We worked diligently during 2014 with our heads down, so it felt like a ‘heads-up’ moment when we heard the announcement. I’m so proud of my team and our valued clients who made it possible.’

Growth with challenges

Manukau franchisees in world top 10

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• Burger King is to stop including toys with kids’ meals and end child-focussed TV advertising in New Zealand. Last year, Burger King added energy content to its menu boards.• BurgerFuel has announced a deal with a major multi-unit Subway franchisee in California as it plans to open its first restaurants in the US. Last year, the company attracted investment from an investment company owned by Subway’s founders.• McDonald’s added kiwifruit to its Happy Meals in Mexico in June. The partnership between New Zealand’s Zespri and the restaurant chain aimed to sell more than one million kiwifruit in a month.• Following the liquidation of the franchisor for Video Ezy in New Zealand, the company’s Australian owners have taken over and are talking of taking stores back and moving to vending kiosks.• Pizza Hut Hong Kong has created a box even weirder than Hell Pizza’s coffin cut-outs. This one includes a lens that allows the customer to project the image from their smartphone on to any nearby wall. It’s a clever riff on the traditional combination of movies and pizza.• The New Zealand Natural franchise has been sold to a Hong Kong-based company as part of the sale of Emerald Foods. New Zealand Natural was originally founded in Australia, but was bought by Diane Foreman’s Emerald Group in 2005.

In brief Read more see link below

EDIT Web News 16.indd 2 18/06/15 8:28 am

Phone Aaron Hall on 021 477 506www.navigationhome.co.nz

Full Franchisor support with over 36 years experience

Be a part of New Zealand’s fastest growing house brand

19


⇒ When you’re selling something as important as your home-building skills, showing what you can do is vital. For Jay and Jo Walsh, their

Navigation Homes showhome in Porirua has demonstrated the quality of design and construction that the company is becoming famous for, and it’s really bringing in the business.

Jay and Jo are the newest and youngest franchisees in the 12-strong Navigation Homes group and are benefitting from all the experience the company has built up over the past 8 years. The franchise was created by Aaron and Michelle Hall to offer clients an individual service while still enjoying all the advantages that a bigger group can offer. Having held senior sales and marketing roles with companies like Firth Industries, James Hardie and Winstone Wallboards, as well as owning and operating national franchised housing companies, Aaron knows exactly what home-builders want.

‘When it comes to homes, clients demand individuality – they want a design and footprint that is tailored to their requirements and taste,’ Aaron says. ‘Part of creating a successful business is having a product people want to buy, and that’s where Navigation Homes excels. We have spent many years creating a great plan range that is diverse in dimensions, styles and features, and can be adjusted as required. We don’t do “average” – from entry level brick and tile to our Designer Series, our homes stand out from the crowd, and that’s what the visitors to Jay and Jo’s fantastic new showhome are realising.

‘We also stand by our work with a 365-day maintenance period on all our homes. This gives clients plenty of time to ensure they are happy, and for franchisees to make adjustments if required. It means clients can buy with confidence.’

we wanted a franchise that’s going placesThe Walshes have known Aaron and Michelle for several years. When they moved to Wellington, after settling down they realised that the time was ripe for a move into their own business. Jay is a qualified builder and plasterer with 12 years’ experience behind him, ‘Which meant we knew enough not to try going it alone,’ Jo smiles. Jay explains: ‘We felt we needed support and Navigation Homes offered us the resources and experience of a much wider group. We wanted the backing of a franchise that’s going places.’

The couple purchased the franchise in April 2014 and set to work constructing their showhome in Porirua based on one of Navigation Homes’ most popular designs, along with a few tweaks to make it stand out. ‘As soon as it was completed, the business really began to take off,’ says Jo. ‘A lot of people locally want house and land packages so we’ve started buying

sections, too. We have a lot of discerning clients looking at moving out of the city and now we’re getting lots of leads and word-of mouth referrals from people excited by what we can do.’

pooling resourcesJay and Jo feel they have purchased ‘added value’ with Navigation Homes. ‘Our investment has brought us support from some

really experienced, like-minded business people and builders – other franchisees as well as Aaron and Michelle and the Navigation Homes team,’ says Jo. ‘We really like the environment of working together for a common goal, and for us that was part of the appeal – it’s something everyone benefits from. We regularly talk to each other about ideas or

problems or similar clients, and if you are building your own business this pooling of resources is really valuable.’

For clients and franchisees alike, another major benefit Navigation Homes can offer is buying power. As Richard Lobb, the first franchisee in the South Island, said, ‘Although I’m the first Navigation Homes franchisee in Dunedin all the agreements with national suppliers were in place already.’ Jay agrees: ‘You couldn’t compete without

it – these days, you have to be part of something bigger. Having security of pricing and established processes means Navigation Homes has some major advantages that will help us grow into a major brand in the future – and that will only make our investment even more valuable.’

understand, manage, sellJo says that, ‘You need to be self-motivated to run a successful Navigation Homes franchise. Although Jay’s background has been very helpful, you don’t have to be a builder yourself – an understanding of building processes and systems is enough to manage projects and build rapport and credibility with clients.’

Aaron says that’s very true. ‘Many of the most successful franchisees in home building groups have got to 45-55 years old with a successful career behind them and thought, “If I don’t do my own thing now, I never will.” If they understand the importance of customer satisfaction, managing people and the sales process, Navigation Homes can provide them with all the support they need to build a business of their own and create a real asset for their family’s future.’

Navigation Homes has exclusive territories available in many areas from $75,000 to $175,000 +gst, depending on location, geography and building consent figures.

It’s the whole package that appeals to Navigation Homes’ youngest franchisees

Find more info at franchise.co.nz - Search: Navigation Homes

Navigation HomesPO Box 504, Drury 2247www.navigationhomes.co.nzContactAaron Hall P 0-9-294 6135M 021 477 [email protected]

advertiser info

franchisees BUY

ADDED VALUE

Jay Walsh: the new showhome (below) caused the business to take off

Navigation Homes 19.indd 1 18/06/15 8:30 am

Dream Doors franchisees grow from restoration rookies into home improvement heroes

walking into doors Franchise Opportunity: Home & Building

20

⇒ In just three years, Adrian and Tammy Kay have built a business that turns over almost $1.5 million and has profit margins ‘in the high 30s.’

Now they’ve been named Franchisees of the Year for the second time by Dream Doors, the kitchen restoration company.

For Adrian and Tammy to have achieved so much success so quickly, they must have known the kitchen business backwards before they started – right? ‘Wrong!’ Adrian laughs. ‘Before we got into this, I knew nothing about kitchens; I was a corporate manager in the IT industry. But Tammy and I really wanted our own business and Dream Doors seemed like a good opportunity.’

Was it the reconstruction boom that made their Christchurch franchise grow so fast, then? ‘Actually no, we haven’t chased a lot of that work at all,’ says Adrian. ‘We’ve focused on Dream Doors’ core work: remodelling kitchens that have seen better days by fitting replacement doors, surfaces and fittings. We can update a home’s looks and increase its value for a fraction of the cost of building new units, and it’s quick and hassle-free.’

So what turned the couple from restoration rookies into home improvement heroes? ‘A good franchise and a lot of hard work,’ Adrian says simply. ‘The systems, training and support gave us all the tools we needed to get started, and the Dream Doors brand and supply chain were well-established before we even started. That made it easy for us to focus on building our business and managing the projects for each of our customers.

‘You don’t need to be a kitchen expert – you just need to be able to sell


yourself, your product and your company, and then deliver on your promises. After three years, we’re getting lots of referrals and even repeat business from people who have renovated a house and moved on to do it all over again. We’re also preferred suppliers to one of the big property rental companies.

‘We now employ two installation staff while Tammy and I concentrate on sales and management. Dream Doors are right there when we need them, and the national marketing and website are excellent. Franchisor Derek Lilly even turned up on Fair Go recently for all the right reasons, coming to the rescue of a lady who had been living with no kitchen for months.’

Dream Doors has territories available in many parts of New Zealand, and in Australia too, with investment starting from just $75,000 +gst. ‘If you have the necessary sales and people skills, this franchise really works,’ says Derek Lilly. ‘Give me a call and find out more.’

As for Adrian, there’s only one more thing he wants. ‘We’ve got so much work – if only there were 28 hours in a day, that would be awesome!’

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Dream Doors (NZ) LtdPO Box 31, Lake Hawea 9345www.dreamdoorskitchenfranchise.comContactDerek LillyP 0-3-443 5133P 0800 437 326M 027 213 [email protected]

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Tammy and Adrian Kay with Derek Lilly (right)

Dream Doors 20.indd 1 18/06/15 8:31 am

21

Franchise Opportunity: Food & Beverage

⇒ Subway is celebrating its 50th anniversary this year, and its 20th year in New Zealand. Arriving here in 1995, Subway soon became a firm

favourite, with its made-to-order products and freshly-baked bread at the forefront of the healthy eating revolution. Today, there are 266 Subway stores in New Zealand and the company is still growing.

‘We have some franchisees who have been with us right from the start and others who are brand new,’ says Mark Hawes of Subway’s Auckland-based development office. ‘Our success means there are still lots of opportunities for the right people. At any one time we would have 6 or 7 new stores in development, with some existing locations available to new owners, too.

‘We have a strong presence in CBDs but people don’t live there at night, so the suburbs are a big growth area for us. There are also huge opportunities in non-traditional locations like airports, stations, hospitals, sports facilities and office buildings, where catering has become big business for our franchisees. Because Subway is made to order, it suits a huge variety of tastes: hungry and healthy, meat and vegetarian, breakfast or dinner. There’s something for everyone.’

And it’s not just the broad appeal that makes Subway an attractive business proposition, Mark says. ‘There are now over 43,000 Subway stores worldwide, which means that every franchisee benefits from a vast amount of experience in every aspect of the business from procurement, to processes, to promotion.’

staying aheadUnlike many franchises, Subway’s supply chain is managed through an independent organisation, the Independent Purchasing Company Australasia (IPCA), which is actually owned by the franchisees themselves. ‘It’s a non-profit organisation which is totally independent of Subway and totally transparent, too – each franchisee gets a set of audited accounts,’ explains Mark. ‘The IPCA means franchisees don’t need to negotiate with

suppliers themselves and can be certain of getting the best deal. It’s easy and seamless and keeps admin to a minimum.

‘Technology also plays a big part in keeping us ahead,’ Mark continues. ‘Our cloud-based systems enable franchisees to view their sales by the second and measure their sales, productivity and labour costs against their Key Performance Indicators, with alerts to help them handle issues before they become problems.

‘And when our regulars started asking how they could jump the queue, we introduced online ordering and payment. It’s all about staying one step ahead.’

know your driversAll these systems have just one aim – to support franchisees in delivering great service, great product and great presentation every time. ‘That’s why Subway University was developed 10 years ago,’ Mark explains. ‘It’s an online training resource that covers every possible Subway function, so staff can start learning right from their very first shift and go on improving their skills. That training is supported by our consultants who visit each store every month to help franchisees increase performance, maintain quality and check on vital areas like health & safety. It’s all about continuous improvement.’

Wayne Thomas is a big fan. Having led a team of buyers for The Warehouse, he moved from corporate to counter when he bought the first of his three stores in Albany, North Shore, seven years ago. ‘I actually found it less stressful because Subway was so well developed. Their reporting systems really help franchisees know what is driving their business. If you understand the numbers, train your staff well and treat customers as you’d like to be treated, you can build a great business.’

live it, breathe itIn Upper Hutt, Bruce Christie has been a Subway franchisee since 2004. Formerly a site manager for Mobil’s retail operation, he now owns four Subway stores and serves on the franchise’s advertising board. Before he flew off to Subway’s 50th anniversary celebrations in Las Vegas, he shared some frank advice for would-be franchisees.

‘First, be prepared to work in the store yourself: you’re not buying an income stream; you need to be involved in the whole business. Second, use the online training to learn everything you can, and make sure your staff do it, too. Third, as Wayne says, make sure you really understand your business. Do that and look after your customers and you will make money – it’s all there for you.’

Subway is looking for new franchisees around the country right now. ‘Investment levels vary depending on whether it’s a new or an established location – new sites can start from $300,000 or so with all stock ready to go. If you have the passion and leadership skills to make the most of the Subway opportunity, we want to hear from you – visit the Own a Franchise section of our website for more details.’

And with new sites constantly in development, Mark is also happy to hear from landlords with prime retail space available – email Subway’s specialist leasing team at [email protected].

Subway celebrates its 50th anniversary by offering more opportunities to Kiwis

Find more info at franchise.co.nz - Search: Subway

Find more info at franchise.co.nz - Search: Subway

golden pastGOLDEN FUTURE

For more about Subway franchise opportunities visit www.subway.co.nz/about-us/own-a-franchise

advertiser info

Subway 21.indd 1 18/06/15 8:30 am

-5%

0%

5%

10%

15%

20%

-5%

0%

5%

10%

15%

20%

2011 2012 2013 2014 2015

Christchurch Rest of NZ Auckland

Source: REINZ

further growth in the property market), our experience shows others will leverage this increased wealth to look at purchasing a business.

This desire to own a business could be driven by perceived lifestyle benefits, or the potential for a greater return than investing elsewhere. In some cases, where investors are asset-rich they may be looking to generate cash flow to lower their risk.

what can you afford to borrow?If you are a home owner, a bank will typically lend up to 80 percent of the value of your residential property. What this means is that if your property is worth, say, $1.0m, you may be able to borrow up to $800k against the property. If you already have existing debt of $500k then you may be able to borrow an additional $300k using the equity available in your

home. Of course, this presumes you will have enough income from either the business and/or other sources to be able to service the level of debt you need to purchase the business.

Just like purchasing a property, any prospective business purchaser needs to do due diligence on the business (assets) they are purchasing. This should involve a thorough assessment of the business’s profitability and the quality of assets being purchased. Part of this process will involve deciding how much you are willing to pay for a business, especially if you are buying an existing franchise outlet or territory.

⇒ With the improvement in the New Zealand economy in recent years, there’s been a significant uplift in the number of people looking to

invest in a franchise business. Some of the factors that are helping to fuel this interest in business ownership are:

• Higher level of net migration;• Current low interest rate environment;• Increase in house prices resulting in borrowers

having a higher level of available equity;• Changes to current housing investment rules;• Better economic environment for starting a

business;• High levels of business confidence.

The housing market – especially in Auckland – has been the subject of hot debate recently. REINZ data suggests that house prices have risen by 16 percent in Auckland over the past six months alone.

This increase in property values will make home owners feel wealthier, as they can now borrow more using the available equity in their home or investment property. While some will use this for further investment in property (which potentially fuels


HOT PROPERTYDean Madsen of Westpac provides a guide to using the equity in your property to fund a business

Buying A Franchise: Financial Matters

House prices: change over six months

Fastway Couriers has a number of exciting Regional franchise opportunities availableJoin an established company and enjoy:•Ongoingbusinesssupportandtraining• An award winning system for over 30 years• Perpetual franchise agreement• Recognised brand

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To find out more contact us:

p. 0800 4FASTWAY w. fastway.co.nze. [email protected] Couriers (NZ) Ltd T/A Fastway Couriers New Zealand. Fastway Couriers is a franchised courier network and its businesses are independently owned.

Westpac 2402 22.indd 1 18/06/15 8:29 am

valuing a businessThere are several methods by which the value of a business may be measured. One of the more common methods we see is based on an ‘Income and Return on Investment’ approach.

Under this approach, the sale price is based on a multiple of Earnings (profitability). Profitability is usually measured based on either Earnings Before Interest and Tax (‘EBIT’) or Earnings Before Interest Tax Depreciation and Amortisation (‘EBITDA’). The multiple represents the sale price divided by the EBIT or EBITDA.

The lower the perceived risk, the higher the multiple a purchaser may be prepared to pay. One of the advantages of franchising is that you can often compare (benchmark) the sale of one business with the sale price of another. From our experience, this can also sometimes create an expectation within a franchise system that other franchisees should also achieve a similar multiple value for the sale of their business, but that’s not always the case. In assessing a fair market value for any business, you need to understand there are a number of factors that may affect the multiple. These include:

• Has the current business owner continued to reinvest in their business or have they let assets get run down, which may result in expensive upgrades in the future or costs associated with replacing old equipment that continually breaks down?

• Where is the business in the current economic or industry cycle? If the business or industry is mature, or it is facing increased level of competition, then profit levels may fall in the short term. You could pay too much if the profit used to calculate business value is at peak levels unlikely to be repeated until next cycle.

• Are there any lease issues? For instance, there is unlikely to be any guarantee that the term of the lease will be extended at the end of the current term. Also, many malls may require a full refit of a retail site upon renewal to ensure that standards within the mall are upheld.

• Does the profit and loss statement reflect the real level of expenditure levels involved in running the business, or has the owner cut expenditure to increase the level of profit and enhance the business value? Some costs essential to running the business in the long term may have been cut out to show inflated short-term profit levels.

payback timesThe above factors also affect what a bank may be willing to lend against the business.

A benefit of the current low interest rate environment is that it lowers the total borrowing cost when purchasing a business. This can effectively reduce the term over which any loans are paid back. However, this may also lead to a purchaser being willing to pay a higher multiple as they can still afford to pay the debt back within an acceptable period.

The payback period should therefore take into account the lifespan of the assets being purchased and/or the length of franchise term (and lease agreements) provided. You should also allow for some movement in interest rates during the term of the loan and analyse your sensitivity to rate changes.

take good adviceAll these variables make it essential that before buying a franchised business you take proper professional advice from a franchise-experienced accountant and lawyer. They will help ensure you get the right information and assess it accurately.

Finally, another important member of your team should be a specialist franchise banker. They are likely to be familiar with the franchise system that you are thinking of buying into, and will know the sort of financial arrangements that are best suited. They can also add value by helping you put the right debt structure in place to meet your business requirements from the start.

Using the equity in your property can be a great way to fund a business but you need to take care at the beginning to ensure you don’t risk what you’ve built up. By building a good team of advisors around you, you’ll increase your chances of making a wise investment at the right price – whatever business you choose.

Find more info at franchise.co.nz – Search: Westpac 23

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Dean Madsen is a senior franchise manager for Westpac. You can contact Dean or the Westpac Franchise Team on 0800 177 007 or email: [email protected] information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

about the author

Westpac 2402 22.indd 2 18/06/15 8:29 am

25

Franchise Management: Financial Matters

⇒ There are all sorts of positives to owning your own business, but it’s safe to say that dealing with bookwork isn’t one of

them. For most people, bookwork is a real hassle, and in too many businesses it adds hours to the end of a working day. ‘That’s why franchisors and franchisees are increasingly turning to time-saving online accounting programs to help make their lives a whole lot easier,’ says Scott Gardiner of MYOB. ‘These have freed franchises from tedious paperwork, financial headaches and worrying about IRD compliance. They now spend less time on bookwork and more time on what they enjoy.

‘Many franchises choose to go with an online cloud-based solution that offers everything they need to take care of their business – a solution that covers everything from point-of-sale to mobile accounting, and can offer additional features, too.’

on the roadMobile franchises are a perfect example of the benefits an integrated accounting package can provide. ‘Mobile franchisees are out and about all day, concentrating on their customers and doing what earns the money,’ says Scott. ‘But when they get home they have to handle all the paperwork, updating records, sending out accounts, chasing money, doing the banking… it all takes time. But with the right package, they can manage their contacts on the go, issue invoices on job completion and see who owes them money straight away. Best of all, it securely integrates with their online accounting software and automatically updates their accounts, giving them all the information they need to stay on top of their business.’

Rob Clowe of Jim’s Mowing Group is a definite convert to the benefits. ‘I have recently starting using MYOB Essentials and am so pleased I have done so,’ he says. ‘I am impressed with OnTheGo mobile app and no longer have to spend time writing out details on my card system, which has got the heave-ho. I’m already seeing the time saving benefits.’

retail & hospitalityAnother area where online accounting has offered big benefits to franchisors and franchisees is in the retail and hospitality sectors. ‘Franchises in the retail and hospitality sector are moving away from the standard cash register setup and integrating their point of sale (POS) system with their entire business management processes in one powerful online platform,’ says Scott. ‘This solution lets them do a whole lot more than just accept payments from customers. It enables franchises to easily manage sales and inventory; they can track prices and stock levels; maximise profits by minimising wastage and human errors; and gain insightful customer data to build loyalty and provide a richer shopping experience – all of this from one convenient cloud-based POS system.’

grow profit, reduce costsCloud-based POS systems also offer franchises the ability to access a variety of add-on features which can be customised and seamlessly

integrated to suit their specific business. ‘Add-ons are available for everything from accounting, payments and CRM to marketing, mobile ordering and advanced stock control,’ explains Scott. ‘Extending a POS system with add-ons helps franchises save time, grow profit and reduce costs.’

And online accounting software has also helped franchises keep up-to-date with IRD compliance and stay ahead of the game, says Scott. ‘Monthly and quarterly compliance obligations such as GST, are easily met; compliance risks are reduced with in-depth reports; and automatic updates keep the franchises up-to-date with any changes to government legislation, including KiwiSaver requirements. Best of all, franchises can quickly and easily share their accounts with their accountant or bookkeeper online, so any problems can be spotted and fixed immediately.’

Record keeping is also made a whole lot easier. Bills and supplier invoices are saved directly into the franchise’s accounts. This makes working with accountants more efficient, reduces the amount of paper filing and simplifies document retention requirements.

‘And when it comes to managing money, online accounting can also make life less stressful for franchises by letting them know how much they have to pay their suppliers and who still owes them money,’ says Scott. ‘They can view their cash flow in real time, giving them more control of their finances.’

As Steve Hanna of Burger Wisconsin says, ‘Upgrading to the cloud has made it a lot easier for our franchisees to work in real time and to keep up-to-date with timely financial information.’

find out moreMYOB has two products that are ideally suited for franchisors and franchisees looking to benefit from cloud-based technology.

MYOB Essentials is easy online accounting software that has everything you need to take care of business, including payroll. It makes staying on top of IRD requirements a breeze, and lets you send invoices and manage contacts on-the-go with a smartphone app.

AccountRight gives you more power to manage your franchise the way you want. ‘You have the flexibility to work on and offline and save time with automatic bank reconciliation,’ Scott says. ‘Collaborating with your accountant and bookkeeper is easy, as you can all share information and work together on accounts at the same time – even if you’re in different locations.

‘If you want to learn more about the advantages MYOB can offer franchisors and franchisees, go to our dedicated web page,’ Scott invites. ‘Then contact us for a chat and find out how MYOB can make life easier for you.’

Franchisors and franchisees need cloud-based accounting, says MYOB

Find more info at franchise.co.nz - Search: MYOB

Find more info at franchise.co.nz - Search: MYOB

CONNECT your franchise

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Visit myob.co.nz/franchise to find out more and book a demo

MYOB 25.indd 1 18/06/15 8:34 am

Becoming a Touch Up Guy at just 22 set this Napier man up for life

touch of class

Franchise Opportunity: Auto Services

26

won’t buy it back in the future – this really is a superb business.’

Jason says the key to success as a Touch Up Guy is to take pride in what you do. ‘You must do each job to the highest standard, whether it’s the $400,000 Aston Martin DB9 I did the other day or the Mazda Familia that was my next job. It’s all about building up a reputation. Back in the beginning we put a lot of effort into building relationships with the salesmen in all the local car yards. They tend to move around the dealerships and of course they took our name with them. All these years later, we still have many of the same trade clients, plus private customers too.’

A new Touch Up Guys package costs between $88,000 and $120,000 +gst depending on van leasing options, and includes full training on the Gold Coast. ‘We have opportunities available in all parts of New Zealand, including some existing businesses like Jason’s,’ says Martin Smith of Touch Up Guys New Zealand. ‘If you’re prepared to put yourself out there and take pride in doing a good job, contact me.’

⇒ ‘Touch Up Guys has been a super profitable business for me – since I joined the franchise 20 years ago I’ve bought a house, got married

and had two kids. Recently, I bought a new car for my wife and now we’re looking at a half million dollar house on the hill. As they say, a happy wife means a happy life and my Touch Up Guys franchise has been at the root of it all.’

Jason Sinclair is one of the longest-standing Touch Up Guys franchisees, having gone into partnership with his father, Murray, when he was just 22. ‘I’d been driving a furniture truck and Dad had just disposed of a secondhand furniture shop when a friend saw Touch Up Guys at an expo. He recommended it, and Dad suggested we go into business together.’

Touch Up Guys is a mobile service that repairs bumper scuffs, stone chips, scratches and other damage on vehicles of all types. Franchisees also offer buffing and polishing, while some repair kerb-scuffed alloy wheels, too. There are now over 130 Touch Up Guys franchisees in Australia and New Zealand, and the company launched into the USA last year.

The Sinclairs bought the Central Hawkes Bay franchise in 1995 and Jason hasn’t stopped working since, taking full ownership from his father in 2007. After 20 years though, he’s ready to put the business up for sale. ‘I’m now 42 and I think if I don’t make a change now, it’ll only become harder. So I thought I’d take a break, but that doesn’t mean I


Contact Mark today: 09 478 [email protected]

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Touch Up Guys444B Beach Road, Murrays Bay, Aucklandwww.touchupguysfranchise.co.nzContactMartin SmithP 0800 286 824M 021 721 [email protected]

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Touch Up Guys 26.indd 1 18/06/15 8:34 am

27


⇒ Colin Mahoney loves the look on people’s faces after they ask him if online auction sites are hurting Cash Converters. ‘Their jaws

drop when I tell them business is booming. In fact, over the next 3 years we plan to grow the number of company-owned stores in Auckland from 9 to 25, and franchisee-owned stores throughout the rest of the country from 11 to 25.

‘You see, TradeMe is such a good brand it has popularised buying and selling second-hand goods,’ explains Colin, who has been with Cash Converters for 12 years, and now holds the master franchise for Cash Converters New Zealand with his partners. ‘A customer can come into Cash Converters to sell on the spot. Buyers can examine the goods, compare similar items and even receive a warranty in many cases. The truth is, we can never get enough stock and sell pretty much everything we get.’

And it’s not just buying and selling that is powering Cash Converters’ new growth. New Zealand franchisees also enjoy additional income streams with Pawnbroking, Cash Advance and Personal Loan services. Pawn Broking is a short-term cash loan against quality goods; Cash Advance is a one-month unsecured cash loan from $50 to $1,000; and a Personal Loan is an unsecured cash loan up to $1,000 for 3-6 months. ‘These are products which have been proven over many years for Cash Converters in New Zealand and in other countries, too,’ Colin says.

thousands of customers every week Long-time Cash Converters franchisees Shane Hanson and Camille Reffin have the customer numbers to back up Colin’s confidence. The couple own stores in Porirua and Lower Hutt, and have just signed off the fit-out for a third store in Johnsonville. ‘We help well over a thousand people every week in our Lower Hutt store and more than 700 a week in Porirua,’ Shane says.

Shane and Camille see TradeMe as a marketing machine working in their favour. ‘We use TradeMe and generate a lot of online sales through it,

although clearly many people still come into the store to browse and buy as well,’ says Shane. ‘Our new contemporary look and the modern fit-out developed for our stores worldwide presents a very professional image and has helped to build further trust in the Cash Converters brand.

‘This trust and image is also important for our short-term credit services, such as Pawnbroking and Cash Advance. Both have become quite a big part of our business.

every rung of the ladder When Colin is asked if he feels reality television shows like Pawn Stars have increased awareness of pawnbroking in the modern era, he gives a wry smile. ‘Yes it’s made people more aware of the service, but it isn’t reality. Our stores provide a very professional service where people are treated with respect and dignity: there are no scowling heavies standing around at Cash Converters. There’s actually a real demand for Pawnbroking with customers from all rungs on the socio-economic ladder, and it’s the same with Cash Advance and Personal Loans. We help thousands of Kiwis every week get on with their lives by offering short-term credit; they often prefer it to using credit cards or going to banks. We also get situations where someone is, for example faced with a car repair that they need to pay today, so they take out a Cash Advance. The term is approximately one month for up to $1000, although the average tends to be around $300.’

With over 700 stores in 21 countries, Cash Converters is the world’s largest and most reputable second-hand dealer and the market leader in short-term credit, says Colin. ‘As a franchise system, Cash Converters is tried and proven; as a business it offers a high return on equity.’

It’s sustainable, too, as Shane points out. ‘Even during the 2008-9 recession people still wanted to sell and buy second-hand goods and use our short-term credit products.’

hands-on is the keyCash Converters is currently targeting Whangarei, Hamilton, Napier, Gisborne, Kapiti Coast, Upper Hutt, Wellington, Nelson, Dunedin and Invercargill for new store locations, but Colin welcomes enquiries from other centres, too.

New franchisees will need to have around $650,000 in available capital, and the franchisor will assist with funding of around $500,000. There is a royalty fee based on gross sales. Online and in-store training is provided for up to 13 weeks.

‘By year three, a franchisee – who must initially be hands-on, not just an investor – should be enjoying a solid return on their equity and at the same time building a decent balance sheet,’ says Colin. ‘Mind you, in Hastings the franchisee achieved his 12-month benchmarks in just 6 weeks! If that doesn’t make you want to learn more about Cash Converters, nothing will. Have a look at our website then give me a call.’

Cash Converters franchisees benefit from online auction sites as well as extra income streams

Find more info at franchise.co.nz - Search: Cash Converters

cash businessIS BOOMING

Cash ConvertersPO Box 6410, Wellesley Street, Auckland 1141www.cashconverters.co.nzContactColin MahoneyP 0-9-281 [email protected]

advertiser info

Cash Converters: see the goods, examine similar items, get a warranty – and that’s just the start. It’s attracting thousands of customers.

Cash Converters 27.indd 1 18/06/15 1:40 pm


⇒ If you’re not yet ready to give up the security of paid employment, or you’re looking for a way of

making some extra money, the idea of owning a business you can operate part-time might appeal. There are a number of different franchises that fall into this category. What you choose will depend on what time you’re prepared to put in, what money you have to invest and what your long-term ambitions are.

why choose a part-time franchise?There are many reasons why people might look for a part-time business to start with. These include:

Second income As an employee, unless you are in a job that pays commission then your ability to grow your primary income is limited – effectively, you need to earn promotion or change to a better-paying job which may mean gaining more qualifications or re-training. But if you’re looking to improve your financial situation and you are prepared to invest in yourself, buying a franchise can provide a far higher income than taking a second job. With job security no longer a certainty for anyone, diversifying your income also leaves you less exposed should you lose your job.

Flexible timing While a full-time business might be too much for someone with family or other commitments, if you choose carefully then a part-time business can be worked around school hours.

Easing back into the workforce It’s not always easy to find a job with real prospects that offers part-time hours and flexibility, but the right franchise can not only give you that – it can set you on the path to full-time business ownership.

Easing out of the workforce A part-time franchise can be just the thing if you’re heading towards retirement but not ready to put your feet up, or you want to keep the brain active and the bank account healthy.

Testing out self-employment If you’re not immediately confident of your ability to run your own business, a part-time franchise enables you to dip your toe in the water. You’ll still get a business system to follow, training and support, but you’ll have the security of your regular employment, too.

Low investment costs Most part-time franchises require less money to start up than full-time ones, or will allow you to start small and increase your investment later. Having a regular source of income apart from the franchise may make it easier to find funding.

what types of franchises are available?If you look for opportunities to earn part-time income on the internet you’ll find all sorts of different possibilities, from proof-reading at home to nude modelling. Many of these exist as suggestions or ideas only, whereas a properly-developed franchise should have a brand, a customer base, systems and marketing tools to help you get established in a viable business.

The good news is that part-time franchises can be easy to fund, partly because they tend to involve smaller investment levels but also because the new franchisee has another source of income while they are building their business. ‘On the other hand, if you’re looking at a larger business that we know requires a lot of attention from the franchisees, it might be more difficult – we’d wonder who is going to be doing the work,’ suggests Daniel Cloete, Westpac’s National Franchise Manager. ‘Some franchises are better suited to being operated part-time than others.’

Many home services franchises can be run part-time, including home

cleaning and lawnmowing. Some food and beverage franchises, such as coffee carts or food stalls, can operate part-time during the week with additional days at weekends – you can even employ staff to make the most of these opportunities. Vending and amusement machine franchises can often be run part-time or full-time, depending on how much you are prepared to invest in equipment. These are a good example of the type of business that can be grown as you become more comfortable with the routine.

There are internet-based franchises that operate in areas as diverse as property and the TAB, opportunities to market phone and internet services and, if you have the capital, rental businesses and financial franchises that specialise in direct loans. Perhaps the best-known part-time franchises, though, are the commercial cleaning businesses.

what can you expect from a part-time business?Establishing a part-time business is not an easy task – in fact, you’ll probably put in more intense effort part-time than you would in a regular full-time job, because it’s your business and you are the one who has to make things happen. ‘In any business, you have to work hard to be successful,’ says Nick Stevens of Link Business Brokers. ‘That’s the same whether your business is full-time or part-time. With a commercial cleaning franchise, for example, you might need to put in four or five hours every evening, and that’s on top of your day-time job. Working extra hours like that cuts into the time you can spend with family and friends.

‘We get people come to us who are looking for a franchise that they can invest in and run under management, but to be honest those are few and far between. A number of franchises do have such good systems that they can be run by managers, but the investor will rarely get the best out of the business that way and most franchisors are not enthusiastic about the idea.’

Nick thinks it’s ‘a bit extreme’ to expect to be able to earn a full-time income from a part-time business, but if you can find a way of leveraging the time you invest then it’s certainly possible to earn well. For example, while some commercial cleaning franchisees start off by working alone or with their spouse, they can employ others as they take on more customers. That increases their earning power without increasing their hours, although it does add the complexities of employing staff. According to Paul Brown, of commercial cleaning franchise Paramount Services, ‘Some of our franchisees tell me they are earning double the income for half the number of hours compared to their day jobs.’ A vending business, on the other hand, leverages a franchisee’s time through the capital they invest in the machines – they might spend a few hours a day on servicing and restocking, but the machines themselves are working up to 24 hours a day.

Paul believes that part-time businesses can offer an excellent entry into franchising. ‘You can go into business without losing the security of a regular salary and keep expanding to a level that meets your needs. You don’t need to burn your bridges in your regular career, you can earn well and you get all the tax relief components of running a home-based business, too.

‘If you work hard and your business takes off, then there may come a time when you want to choose between your job and your business – you can only work all hours for so long, and we encourage our franchisees to recognise that,’ Paul says. ‘It depends on what you want. A part-time franchise can be a great way to find out just what you’re capable of achieving.’

PART-TIME franchisesCan you turn spare time into spare cash?

Buying A Franchise: Making The Right Choice

EDIT Part Time 28.indd 1 18/06/15 8:35 am

Miles Agmen-Smith and Alistair van Schalkwyk explain the importance of good advice

LOOK before you LEAPBuying A Franchise: Legal Matters

29

⇒ Buying a property may be the single most significant purchase you will make in your life, but your most significant asset is your ability to

generate an income. This means that buying a business will probably be the single most important investment decision you will ever make, so you need to take care. Unfortunately, some people don’t.

Picture this: you have just resigned from your job, where you had a steady wage, and have mortgaged the family home to finance a franchised business. This may include paying initial franchise fees, fit-out costs and signing a franchise agreement and a lease.

You’re a bit nervous and it will be a while before your new business is making money, so you don’t want to spend more than you need to. One area where you think you can save money is by doing your own due diligence rather than using professional advisors. After all, it’s a well-established franchise with plenty of franchisees, so everything will be fine – right?

Unfortunately, the answer is, ‘Not necessarily.’ Nearly every franchise, including well-known brands, has a mix of thriving, surviving and failing franchisees. You’ll want to be one of the successful ones, which means checking things out carefully and ensuring you’re supported both legally and financially. Do you have the wide range of business skills and franchise industry knowledge to do it yourself?

the big issuesIt’s important to consider all the following, as well as many other factors, before you take up a franchise. This list is just a start.

Terms of the franchise agreement:• rights and obligations of both parties• length of the term and whether there are rights of renewal• initial and ongoing fees payable, including on renewal

of the franchise• initial and ongoing support to be provided by the franchisor• the extent of any non-competition clause• any territory granted and whether it is exclusive.Terms of any lease:• ensuring the term of the lease aligns with that of the franchise• personal guarantees required• rent review provisions and the effect of ratchet clauses.Arrangements with employees:• in an existing business, are you taking over all

or some of the employees?• staff employment: casual, fixed term, or permanent• avoiding common pitfalls when engaging employees.Terms of the business purchase agreement:• what assets are included with the purchase.Financial considerations include:• for new businesses, the financial performance of comparable

franchisees together with your accountant’s financial model• for an existing business, the financial performance of the

business over the past two to three years. In either case, will the business make enough money to:• pay yourself a market wage• repay the capital invested over the term of the franchise• provide a decent profit for your risk.

get clear at the startIf you are buying a franchise, your key aim is making money out of what you buy. The legal terms of the franchise agreement and any other legal documents, such as leases, are the recipe which determines what money you can make out of it. A franchise is a special kind of business structure and specialist knowledge is required. Too often, we meet with franchisees

looking to exit their business because it is not financially successful or it is not what they thought they had signed up for. We generally find that they never really considered all the above aspects before signing up – either because they did not know what questions to ask, or didn’t know what to look at to see if the business was actually suitable for them.

Exiting a franchise can be difficult and costly. You need to find someone to sell to and this requires lessor and franchisor approval. You will be unlikely to recover the costs you have incurred, and it can take some time before you find either another business opportunity or a job to provide substitute income.

The message is: you don’t know what you don’t know. Using a professional advisor like ASCO Legal, in conjunction with other appropriate professionals, can make sure you understand the reality of the transaction and give you the best possible chance of success. If you’re investing your most significant asset – your future income potential – make sure you’re taking the best advice.

Find more info at franchise.co.nz - Search: ASCO Legal

ASCO LegalP O Box 3695, AMSC, Auckland 1142www.ascolegal.co.nzContactMiles Agmen-SmithAlistair van SchalkwykP 0-9-308 [email protected]@ascolegal.co.nz

advertiser info

Miles and Alistair: ‘Your future income

potential is your most significant asset’

ASCO 29.indd 1 18/06/15 1:41 pm



⇒ One of the most spectacular franchise successes in the last five years has been Refresh Renovations. Based on meticulous research by

strategic marketing specialists Traffic, and backed up by sound planning and highly-successful marketing, the home renovations franchise is well on its way to covering the country. Those who spotted the opportunity early have benefitted and built sizeable and sustainable businesses as franchisees.

Now Traffic has launched a new opportunity which aims to do it all over again. Zones Landscaping aims to do for outdoor spaces what Refresh does indoors, and franchise manager Matt Steele says they are looking for around 60 franchisees nationwide.

‘Just like home renovations, the landscaping market is huge and fragmented, with no national provider of specialised design-and-build landscaping services,’ Matt points out. ‘In the same way that Refresh was created to service a massive but under-valued market, so Zones has been launched to professionalise an under-serviced industry.

‘Landscaping provides the finishing touch for any property and can add considerable value. We expect Zones to grow a whole new customer base, as well as being highly complementary to the service that Refresh franchisees offer – and, of course, it has the same proven systems and skills behind it.’

Zones Landscaping are specialists at designing, building and renovating outdoor living spaces: gardens, decks, lawns, drives, pools, outdoor kitchens, lighting and fencing. ‘Most landscapers and tradespeople focus on one or two specialist areas, such as concreting, paving or planting,’ says Matt. ‘At Zones, franchisees work with our central design resource, provided by award-winning landscape designer Jules Moore, and provide a total solution across all trades to deliver our customers a hassle-free project on time and on budget.

‘As outdoor living specialists, Zones aim to enhance the things people love to do outside. Whether it’s cooking or eating with friends and family, playing backyard cricket with the kids, reading a book in the sun, or pottering around the garden, we can design and build a landscape to suit.’

And while many landscape architects work on a charge-up basis (meaning the longer they take, the more they charge), Zones works to a pre-determined, fixed budget. Having delivered the project, Zones franchisees can also maintain it afterwards as part of the service.’

proven business modelThe Zones Landscaping model offers franchisees the opportunity to grow and build a business with the support and experience of a large company behind them. ‘That means constructing a real asset under a national brand name that will have value down the track when you choose to retire,’ says Matt. ‘We believe it will be a very attractive opportunity for an existing landscaper, but it will also suit people from outside the industry who have management and people skills and enjoy spending part of their time outdoors.’

Matt initially operated the pilot franchise himself and has fine-tuned the systems to ensure that every stage from marketing through design to project completion can be managed smoothly, effectively and, above all, profitably. Now the company has granted two new franchises, with brothers Matt and Boyd Gillespie taking on the North Shore/Rodney area.

As Matt Gillespie explains, ‘We were keen to get into something new early on with plenty of opportunity to grow. We’d worked together on project management in the high-end residential market and decided the time had come to get our own business. We knew there was no shortage of work in the landscaping sector, and Zones seemed to suit our combined talents.

‘It could be a bit of a plunge into the unknown, but with Traffic behind it and the proven Refresh business model generating the leads and providing the management systems, we have no qualms about its potential for success. There’s definitely a need for a professional service like Zones to co-ordinate all the outside services others don’t. We’ve only just started so I’m currently still working part-time, but the leads are coming in already, and it won’t be long before we are fully up and running.’

get in at the startZones Landscaping are seeking to appoint 60 franchisees throughout the country, with an initial investment from just $50,000 +gst. ‘Using the formidable lead-generation system developed for Refresh, we expect established franchisees to enjoy a turnover of between one and two million dollars per annum and a minimum return of 10-15 percent on sales,’ says Matt Steele.

‘I’m very proud to be part of the creation of a great business that is a Kiwi first, and having run it for a year I have every confidence Zones can become another home-grown icon. Landscaping is such a key part of Kiwis’ lives and it hasn’t been done properly before. We are building a trustworthy, national brand that will be the first choice for everyone looking at any kind of outdoor project. If you share our enthusiasm and want to get in at the start, contact us now.’

Zones Landscaping is the new outdoor franchise from the people behind the success of Refresh

HITTING THE ZONEin an untapped market

Zones LandscapingPO Box 37 941, Parnell, Auckland 1151www.zones.co.nzContactMatt SteeleP 0-9-301 0207M 021 118 [email protected]

advertiser info

A survey of visitors to the Auckland Home Show showed 74.4 percent of visitors plan to undertake a landscaping, decking, pool or spa project.

Zones 30.indd 1 18/06/15 8:34 am

“ I love the process of seeing a landscape come together from design to final completion”Matt Gillespie, Zones Franchisee

• Landscape design

• Decks & fences

• Gardens and planting

• Outdoor rooms

• Paving

• Retaining walls

Central Rentals is an established business with franchise potential for the right owner

could you TAKE IT NATIONAL?

Franchise Development: Potential Opportunity

32

⇒ According to Steve Davey of Property Brokers, a business like Central Rentals attracts the phrase ‘cash cow’. ‘When you have approximately

800 rental appliances and a rent-to-own finance book paying you a weekly return, you have a fairly substantial semi-passive income stream,’ he says.

Now the business is for sale and, Steve says, could be scaled up into a franchise with outlets all around the country. ‘The existing operation is highly profitable and an astute investor will see the potential to turn this opportunity into a national franchise. We are looking for someone to buy it and take that opportunity forward.’

established businessCentral Rentals is a Palmerston North-based appliance rental business that was established 20 years ago. Today, its high-profile site and branding make it a dominant player locally and its systems and processes have been developed to allow a new owner to turn it into a franchise opportunity and take it nationally.

‘Offering appliance and furniture rentals, rent-to-buy, finance and repairs, this business covers a broad spectrum of income streams,’ says Steve. ‘It can provide everything from a washing machine for a student flat right through to a full house-load of furniture for an international executive moving to the city for a year, or a real estate company looking to stage a new home for sale.’

While franchising a business isn’t simple, Steve says that in the case of Central Rentals, much of the hard work has already been done. ‘The business has invested in great technology and operational systems – including a 300-page shop manual – to ensure that anyone taking it over could scale it up with ease. It already enjoys significant buying power from suppliers, and this would only improve with additional scale. It’s a matter of having the vision and skills to take it national.

‘The existing operation is highly profitable and an astute investor will see the potential through franchising to increase returns beyond existing levels through the granting of multiple franchises to operate the brand and systems around the country. You’ll never look at your home fridge or washing machine again without shaking your head and thinking about how much return you could get from it if it wasn’t sitting in your home.’

‘This is a rare and attractive opportunity to acquire a proven business with an established model and the potential to take New Zealand by storm. Contact me today to find out more.’


Over the last 20 years Caci has become a leading business within the beauty industry. Now is your opportunity to become part of this aspirational New Zealand brand.

What can you expect as a Caci franchisee?

• Great brand awareness • Marketing and business building support• Group buying incentives • Higher than industry average growth rates• Comprehensive training

If you have a passion for the beauty industry and are looking to own your own clinic with an established brand, we would like to hear from you.

Interested in owning a Caci clinic? Visit www.caci.co.nz/franchise or call 0800 687 236

“I loved the skin treatment results so much, I bought my own Caci clinic.”Lena - Caci clinic owner

Property BrokersPO Box 5004, Palmerston Northwww.business4sale.kiwi/ for-sale/BC37530ContactSteve DaveyP 0-6-351 2870M 027 257 [email protected]

advertiser info

Property Brokers 32.indd 1 18/06/15 8:36 am

33


⇒ Making pies with funny little faces has proved to be a popular and successful concept on both sides of the Tasman. Pie Face Bakery

& Cafe, to give it its full title, originated in Australia eleven years ago and quickly became a much-loved part of the eating-out landscape there. Founders Wayne Homschek and Betty Fong created a concept that brought pies into the 21st century with a mixture of quality products and clever marketing. Their success saw the international expansion of the brand to Asia, the Middle East and, of course, New Zealand.

A recent re-capitalisation of the company in Australia came as a relief to pie lovers over there, but in New Zealand the brand is wholly Kiwi-owned and run by experienced franchise operator, Julian Field and his business partner Jared Palmer. Julian has an eye for franchise success, having opened the first Subway franchise in Queenstown in 1997. ‘I went on to open 16 more Subways throughout Southland and Otago,’ he says, ‘and I was always on the lookout for another brand with similar potential.

‘I really liked the Pie Face idea and spent time studying it closely with my business partners. We concluded it would fit very well in New Zealand with our huge pie culture and we loved the fact that it wasn’t just pies but a solid all-round café and coffee offering.’

something for everyone at all timesThere are now three Pie Face stores operating this side of the Tasman and three more in development. ‘As we thought,’ says Julian, ‘the concept has very broad appeal to both consumers and franchisees. We offer a full and imaginative range of products for all parts of the day from our signature pies – savoury and sweet – to bagels, croissants, muffins, lamingtons and cookies in a wide range of flavours.’

Julian is very proud that Pie Face uses only prime quality Kiwi ingredients in

New Zealand. ‘The legal requirement for gourmet pies is something like 26 percent meat content, but at Pie Face, we use the best lean steak in quantities of not less than 70 percent! This sort of quality gives customers an experience they will remember and ensures they return.

‘We are also very strong on coffee, which is a major part of the business and offers high profitability for owners. To that end, we offer a variety of strengths and flavours with attention-grabbing names such as Open My Eyes! for a soft, mellow start to the day, to the less subtle Kick My Arse! It’s a combination of quality and cool designed to satisfy anyone.’

small overheads, bigger marginsSince launching in New Zealand in August 2013, Pie Face Bakery and Cafe has developed targetted locations such as the airport and AUT University, which is ‘going great,’ says Julian. Around the regions there’s a Pie Face in Balclutha and one opening in Gore, too. These are perhaps unusual destinations for an ambitious franchise but, as Julian says. ‘We know the Southland market well and are delighted to have these outlets as they prove just how well-suited the franchise is to more rural areas.’

Wherever the outlet, though, the quality is the same throughout. ‘All our pies are manufactured at a central kitchen and we freeze them immediately they are encased in our very own, French-chef-inspired pastry,’ explains Julian. ‘They’re then baked fresh in each store so the flavours are far better than you get in a reheated pie. This eliminates the need for a big back room and keeps labour costs right down as well.

‘The other advantage is that you don’t need a big store, either – in fact, we relocated our flagship store in Auckland to a 35 sqm site at Auckland Regional Airport. It’s tiny, but it works perfectly and, due to the excellent business design, franchisees will be saving a packet because they don’t need all the space and infrastructure of an “ordinary” café. Many of the Australian stores operate as 24 hour, seven-day businesses and, because accommodation requirements are so modest, they’re ideally suited to high traffic locations. You don’t need chefs or expensive staff so there is potential for considerable returns.’

turn key operationWith product quality, supply and locations resolved, Julian is now looking to increase the speed of expansion throughout New Zealand. ‘Pie Face Bakery and Cafe is a turn-key operation which will suit anyone looking to get into the food sector with one of New Zealand’s most popular products. We will fit out every store exactly as you need it prior to your getting into business, and you’ll receive full training in operating a successful store. Costs inevitably vary depending on location, but as a general rule between $250,000 and $350,000 will get you into business with a smile on your face.

‘After that, franchisees have access to all the product development, support and experience that we can offer. So if you want a new, exciting and above all profitable business, call me and we’ll get you going as soon as possible. We have opportunities in all areas, city and rural alike!’

Pie Face does big business at small outlets from Auckland to Southland

Find more info at franchise.co.nz - Search: Pie Face

quality pies SMILES BETTER

Pie FacePO Box 605, Wanaka 9343www.pieface.co.nzContactJulian Field P 0-3-443 8092 M 021 281 7536 [email protected]

advertiser info

Pie Face: not just pies but a solid all-round café with great coffee

Pie Face 33.indd 1 18/06/15 8:35 am

We’re more than number crunchers. We’re your business coach and accountant rolled into one. Contact us for a free 1-hour consultation with your local regional partner.

Go to rightway.co.nz or call us on 0800 555 024

7 WAYS TO EARN MORE

& STRESS LESS

Get help with more than just the numbers

Have affordable monthly payments (no nasty surprises!)

Get regular financial updates so you can make strategic

decisions on the fly

Stay tax compliant and cut business costs

Have an accountant/advisor who comes to you

Have an exit strategy

Save time and money with Xero software

Sound good? Talk to us today.

35

Franchise Management: Finance

⇒ According to Murphy’s Law, anything that can go wrong, will go wrong – but having Daniel Murphy involved with their three busy

franchises has only been good news for Tracey Burgess-Smith and her husband Craig Smith.

Daniel entered their lives almost three years ago after Tracey, who prided herself on handling the accounts for their three franchised businesses, conceded she had reached the stage of needing professional assistance. A local accounting practice suggested she talk to Daniel Murphy, the Palmerston North Regional Partner for RightWay – an accounting /advisory firm that helps small and medium businesses.

‘That would have to be the best referral of our business lives,’ says Tracey. ‘Since Daniel’s involvement, we haven’t looked back. He walked in, quickly sorted a problem that had stymied me and took a keen and genuine interest in finding out what we wanted out of our franchises in terms of personal satisfaction, family life and lifestyle. He asked what issues we most wanted to address, and what we planned in terms of exit strategies and our retirement years.’

lighten the loadBoth from hospitality backgrounds, Tracey and Craig purchased Palmerston North’s Lone Star in 2003. They added a second Lone Star, in Napier, in 2007 and then bought the Joe’s Garage café franchise in Palmerston North in 2012. After working all hours for many years, the couple were ready for a change.

‘By involving Daniel in the business decisions and using the resources RightWay offers, we gained a lot of peace of mind – it’s really lightened the load for us,’ says Tracey. ‘RightWay keep us up-to-date with compliance matters, GST returns and the like, and are really on the ball if we have any accounting issues or problems. RightWay’s mentoring of our finances is at a different and more personal level than the business support the franchisors provide. I now firmly believe that every franchisee should be calling in RightWay from day one.’

Daniel’s counsel has led Tracey and Craig to make some big decisions.

‘We’ve now put our Joe’s Garage and the Napier Lone Star on the market. Our strategy is to downsize in a way that meets our income objectives while freeing up more family and leisure time – something we’ve been starved of. Daniel and the RightWay team have prepared excellent sales packages and, if all goes to plan, it won’t be too long before we don’t have to work weekends for the first time in years.’

more than accountingRightWay is one of the country’s fastest-growing accountancy and business advisory firms. The company was established in 2011 by four friends, all successful, entrepreneurial businessmen with a passion for supporting New Zealand’s small business owners – whether independents or franchisees. The four are RightWay CEO Greg Sheehan, a former Nike Australia and Air New Zealand finance man; Hamish Edwards, who helped found Xero accounting software; Edwin Read, back home after financial roles in Asia; and David Shaw, a vastly-experienced chartered accountant and investment banker.

RightWay now employs 45 people in some 13 offices from Whangarei to Invercargill, each headed up by a highly qualified and experienced Regional Partner. As a consequence of the fast growth, RightWay is seeking accountants in all corners of the country to join them.

Daniel Murphy joined RightWay in 2011. ‘After working with Hamish Edwards on the launch of Xero, I knew that RightWay would not be any ordinary accountancy business. RightWay does all the compliance work of a traditional accountant, but then we go further with business mentoring which is more engaged, more personal and offers a wide scope of advisory services including areas such as recruiting, business models and marketing,’ explains Daniel.

welcomed by franchisors Daniel believes Tracey and Craig’s experience shows just how much RightWay can benefit any franchisee, whether a one-man lawnmowing round or a multi-million dollar turnover business. ‘Any franchisee concerned that we may in some way cut across their franchisor’s support can be assured we don’t. In fact, we’re keen to work with more franchisors to help increase support around the country.

‘Tracey and Craig’s franchisor has welcomed our involvement because their focus is making sure the franchisee achieves turnover and profit targets. They haven’t the infrastructure to get involved as we do with the personal finances and other issues facing a franchisee – particularly a husband and wife team – that can have an enormous impact on the success or failure of a business.’

what do you want?As is to be expected from a company with a strong online pedigree, RightWay’s website is both easy-to-use and informative. In line with the company’s ‘no-surprises’ policy, the site very clearly sets out six packages for franchisees starting from $95 per month, with the medium-level package the most popular. But mentoring is about personal contact too, so it also gives direct-access mobile phone numbers for the four founders and all Regional Partners.

‘If you’re ready to take control of your business rather than it controlling you, and to look at what you really want from life, give your local RightWay Regional Partner a call,’ Daniel invites. ‘We’ll help you make the most of your franchise.’

RightWay helps franchisees achieve their business and lifestyle goals

Find more info at franchise.co.nz - Search: RightWay

MAKE THE MOST of your franchise

RightWayLevel1, 182 Vivian Street, Wellington 6011www.rightway.co.nzContactDarren EagleM 021 791 [email protected]

advertiser info

Tracey and Craig Smith (left) say consulting Daniel Murphy of Rightway (above) was ‘the best referral of our business lives’

RightWay 35.indd 1 18/06/15 8:36 am

37

Franchise Management: Training & Development

⇒ How do you get franchisees and their staff to deliver consistent quality and service throughout the whole country? How do you build

sales and reduce wastage? How do you increase productivity and reduce staff turnover? These are the problems that Peter Shergold witnessed every day when he worked for the franchisor of one of Australia’s biggest business-to-business franchises, Snap Printing.

‘If you can address these issues, you can make a huge difference to the profitability of both the franchisees and the franchisor,’ Peter says. ‘But how can you upskill everyone to the same level when they are scattered around the country working in different locations and, often, at different times? And how can you be sure franchisees are training their staff correctly? It’s a challenge, but it is achievable – and that’s where LearningWorks comes in.’

LearningWorks is a subsidiary of the Waikato Institute of Technology (Wintec) and specialises in creating training resources for business and delivering them via a variety of workshop, eLearning and online platforms. Peter Shergold joined the company as sales & marketing manager earlier this year and is excited by the benefits it can offer to franchises.

‘Browser-based and app training can be accessible anywhere, any time,’ he explains. ‘It can be delivered online or offline, via PCs, tablets or mobiles. It can be delivered via 5-minute bite-size chunks that build up knowledge and skills gradually, and it’s interactive. You can deliver the information, set up tests within the training as you go along, then set a test afterwards to check understanding. It’s manageable, too – you can see who has undertaken the training and who hasn’t, who’s passed and who hasn’t. It’s a great way to assist compliance and performance in any franchise.’

training that worksDesigning a training programme that really works takes a lot of experience and a lot of specialist skills, though. ‘As a subsidiary of Wintec, one of New Zealand’s largest education providers, we have access to experts in almost every field, and that has huge advantages,’ says Peter.

‘For example, in an increasingly multi-cultural society, and with immigrants making up an increasing percentage of business buyers, there’s no point in delivering great content if it’s not going to be understood. That’s why our Learning & Design team includes highly-qualified ESL (English as a Second Language) teachers. We can get the message across.

‘Equally, our educational and online experience means that we can create programmes that really engage with people. Our blended learning approach can combine video, graphics, reading, apps and gamification to make people want to be involved. If you put learning in a game context, people want to get top marks and it can give them a real understanding of the task.’

And because LearningWorks is a Category 1 Private Training Establishment (PTE), it means that a franchise’s training systems can be linked to NZQA standards, enabling staff to gain real qualifications – something that can help attract and retain good staff. “We can also map your existing training against unit standards through a Recognition of Current Competency (RCC) process, see if it is eligible and develop programmes to fill the gaps if not,’ Peter says.

safety, sales, securityTwo areas where good training is vital are food hygiene and health & safety. ‘Both are areas where a franchisee could get into a lot of trouble – and when one franchisee gets into trouble, the rest of the franchise is affected, too,’ says Peter. ‘And that’s not just about bad PR – the new Health & Safety Reform Bill 2014 means that franchisors can be liable if they supply equipment to franchisees or set out health & safety procedures in their manuals.

‘It means proper training is more vital than ever, and the ability to prove that systems were in place, training was provided and an employee completed it could be critical.’

And eLearning can make a massive difference on the sales side, too. ‘Imagine that you are launching a new promotion or a new menu item,’ Peter says. ‘You can place the advertising, send out the merchandising, maybe even remotely update POS systems. But how do you ensure that every franchisee and every staff member is clued up on the deal and able to answer customer questions? A quick training app can bring everyone up to speed as they come on shift and you can check that they’ve completed it.’

share the passionLearningWorks has already developed training programmes for a number of high-profile organisations, and sees franchising as an area in which it can really make a difference. ‘We work with our clients to evaluate problems, then plan and implement solutions that work for both learners and organisations,’ Peter says. ‘As a team, we share the passion of franchisors for nurturing growth in people. Creating great people is what builds great businesses.

‘Contact me today to find out more about how LearningWorks can help your franchise increase its results and reduce its risks.’

Find more info at franchise.co.nz - Search: LearningWorks

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LearningWorks408 Anglesea Street, Hamilton 3240www.learningworks.co.nzContactPeter ShergoldP 021 372 [email protected]

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LearningWorks develops state-of-the-art training systems to help franchises improve performance and reduce risk

LearningWorks 37.indd 1 18/06/15 8:37 am


Buying A Franchise: Where To Go

When franchises advertise ‘opportunities nationwide’, they mean it. Simon Lord finds good reasons why business buyers should look outside the cities

regions make for REWARDING BUSINESS

⇒ Mike and Lisa Kesseler sold their house in Auckland and moved to Rotorua, where they and their young family couldn’t be happier. Parin

Desai has established himself as part of the local community in Whakatane. John Alipate is a Dunedin man through and through and wanted to stay in the city he loved, while Ashneer and Durgeshni Datt – also refugees from the hectic pace of Auckland – were welcomed by the mayor and the local MP when they arrived in Invercargill. All of them found franchise opportunities in the places they wanted to live.

According to the headlines, business these days is all about the growing population of Auckland and the reconstruction of Christchurch. Yet the people above, and others you can read about in this issue, prove that there is life outside the big cities and that it can be very rewarding indeed.

‘In fact,’ says Daniel Cloete, National Franchise Manager for Westpac, ‘I have found that in many franchises, some of the most profitable outlets in New Zealand are located in the regions rather than the major centres.’

The key word here is ‘profitable’ rather than ‘highest sales’. Regional centres might have a slower economy but they can produce better results. There are four main reasons for this:

1. Regional businesses often enjoy far better rent ratios than urban ones. The property market and rates in Auckland mean that many businesses need to have a significant level of sales before they even cover their costs. The New Zealand Herald recently reported the case of an Auckland CBD takeaway owner who is faced with a rent increase of over $110,000. That represents an extra 10,845 burgers per year if he made 100 percent profit on each one, so the real figure would be much higher.

2. Although sales may be lower, so are staffing costs. Rent and staff are the two biggest costs for most businesses, which allows for lower fixed costs and greater profitability. In addition, wages may be lower in the regions, although minimum wage rates and agreements on issues such as zero-hours contracts are national.

3. In many sectors, there is less competition both from other franchised brands and from independents. While some independent operators may be excellent, most will be average and none will enjoy the buying and marketing power of a franchise, and the operational support that goes with it.

4. It’s also important to realise that, because other costs, such as housing, are lower in most centres, franchisees don’t need to take as much out of the business to cover their everyday living costs. This means they can reduce debt faster and re-invest as required.

All these benefits add up – and when you add the double disadvantages of Auckland’s high property prices and all-day traffic jams to the mix, the appeal of out-of-Auckland businesses becomes obvious.

look for possibilitiesAccording to many franchisors, despite these advantages there is a shortage of enquiries from suitable buyers for areas outside the main centres. This is partly fuelled by immigration: Auckland, as the largest centre, has most appeal to those from other countries seeking to establish or buy businesses. Although the immigration criteria offer bonus points for people willing to settle outside Auckland, this applies only to the Skilled Migrant category, not the Entrepreneur category (see page 50).

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EDIT Regional Franchising 38.indd 1 18/06/15 8:38 am


regions make for REWARDING BUSINESS

It also reflects a lower level of business confidence in some regions. Despite the fact that, according to the Westpac Quarterly Overview, GDP is still forecast to grow by around 3 percent in 2015 and 2016, there is concern about a ‘two speed economy’ with domestic demand coming mainly from the main urban centres and more challenging conditions in rural regions. The latter is the result of falling prices for some key commodity exports, particularly dairy. However, the Westpac report suggests that while this may have an impact on plant and machinery investment spending, history suggests that ‘the overall sensitivity of consumer spending to export incomes is actually quite low.’ In other words, if you choose wisely, there’s no reason why a regional franchise shouldn’t be (at least) as successful as an urban one.

And while the population of Auckland is projected to grow to almost 2 million in the next 15 years, according to Statistics New Zealand, it’s not the fastest-growing part of the country – that’s the Queenstown-Lakes district. In fact, all areas are predicted to have population increases by 2031, although three-fifths of that will be in Auckland – putting further pressure on the city’s infrastructure and leading to increased competition in all business sectors.

loving the lifestyleOne franchisor has found an innovative solution to the problem of finding franchisees to meet demand for its commercial cleaning services. CrestClean’s Move to the Regions programme offers a $2000 relocation payment and an opportunity to pay a lower start-up cost to suitable people willing to settle outside Auckland and Wellington. Since its launch last year, the programme has helped 25 families settle in areas from Whangarei and the Wairarapa to Blenheim and Cromwell.

Prasun and Diksha Acharya, along with their four-year-old daughter, are one such family. Having moved to Auckland from Nepal, working for others was getting them nowhere and high rental costs meant buying their own home was getting further out of reach all the time. They discussed their options with CrestClean’s national sales manager Chris Barker.

Prasun recalls the big question: ‘To stay in Auckland or relocate? Sometimes it’s a matter of identifying what your real goals are and then discovering that there’s an opportunity that could help you make them happen.’

The Acharyas seized their chance and moved to Napier, where they ran a very successful CrestClean business before being offered another opportunity – to develop a new region for CrestClean as a master franchisee in New Plymouth. It’s fair to say they don’t miss Auckland at all. ‘People in Taranaki are generous and very friendly: it’s a nice place to live and raise a family,’ Prasun says. There are not many places you can find a snow-clad mountain on one side and a sea view on the other. We feel blessed to be here.’

Ashneer and Durgeshni Datt also took advantage of the Move to the Regions

programme to head south to Invercargill. Originally from Fiji, Ashneer had three jobs to keep his family’s head above water in Auckland. ‘I was working seven days a week and I’d just come home to eat and sleep then go back to work,’ he says.

‘I didn’t have enough money to get started, so Crest financed me into the business and paid for the relocation. I didn’t even look at the place first – I just packed up and came,’ Ashneer smiles. It proved to be a good decision. Now he has a more comfortably-paced lifestyle, spending time with his children while turning over $100,000 a year in his growing business. That means he can plan to purchase a house in Invercargill’s more affordable

market just three years after starting his own business – something he would never have achieved in Auckland.

regional incentivesIn many countries faced with the growing economic dominance of one centre, governments have introduced policies of decentralisation (moving government departments to the regions) and allowed regional development grants. Although no such plan currently exists at national level, some regions are promoting local incentives. The Southern Institute of Technology in Invercargill has a Zero Fees scheme on many of its degree and other courses, while Upper Hutt launched an Economic Development Stimulus Package last year offering a range of grants for relocation, retrofitting, and earthquake-strengthening commercial properties.

The Upper Hutt City Council came under fire from the Taxpayers’ Union when a BurgerFuel franchisee received a $32,000 grant under the scheme (and created 13 new jobs in the process), but the incentive was available to all and a franchise is as much a locally-owned business as any other. BurgerFuel Australasia general manager Craig Notman said it was the first time the company has worked with a council that has such a ‘proactive stimulus package for its region,’ and it seems such strategies for increasing local investment and jobs may well become more popular.

full of opportunityOf course, those looking to benefit from a move to the regions still have to do their homework and ensure the franchisor has done proper market research too. Peter Scott of property specialists Parallel Directions points out, whatever rent you are paying, you have to get the foot traffic to make a business profitable. ‘Before opening in any new area, therefore, you have to know who’s already there and what business they are doing. You also need to think about the impact of any future competition on your

own business. Will the cake get bigger, or will you just get a smaller slice?’

But for many franchises, demand in the regions is outstripping the supply of suitable new franchisees, and that means plenty of opportunities in all sorts of business types. As Chris Barker of CrestClean sums up, ‘To buy or rent a house in the regions is considerably less compared to Auckland. In most cases, the move allows franchisees to purchase their own home; the schools are smaller and very welcoming to new pupils, and there are no zoning issues so people have more choice. Smaller regions provide franchisees and their families with a great lifestyle that is full of opportunities.’

In other words, whether you’re a long-established Kiwi or a new immigrant, it’s worth exploring your options beyond the city boundaries. If you’re committed, the right franchise can give you the potential to build a solid, sustainable and profitable business in the area of your choice. And traffic jams can become a thing of the past!

• What do I want to put into and get out of life?• What does my family need and want for a good lifestyle?• What would I need to pay to rent or buy a suitable home?• How much capital could I release from my home to put into

the business?• Does the region have a suitable market for my chosen

franchise?• What is the competition? Is there much opportunity for

growth?• Is there the infrastructure we need for education, sports we

enjoy, leisure activities, culture?• Are there work opportunities for family members if they are

not involved in the new business?• Do we have family members/old friends nearby?• Would we fit in the local community? How easily do we

make new friends?• Is this a good time for children to change schools?• What opportunities are there in for lifestyle changes? eg.

less commuting, more time for family or favourite hobbies.• Is this a region I’ve visited and thought ‘I could live here’?

The Big Questions⇒QuickTips

Prasun and Diksha Acharya feel blessed to be in New Plymouth, while Ashneer and Durgeshni Datt were welcomed to their new region by Invercargill mayor Tim Shadbolt

EDIT Regional Franchising 38.indd 2 18/06/15 8:38 am

41

Franchise Opportunity: Business & Commercial

⇒ David Yang couldn’t be more positive about his SBA franchise. ‘With the strength of the SBA brand behind me, my business is

able to achieve growth of 12.5 percent per annum. It’s fantastic!’

David might be under-estimating his own contribution a little, but there’s no doubt he’s delighted by the decision he made five years ago. After a career in finance and working as CFO for multi-million organisations, he said to his wife Elsa, ‘I’ve had enough of the corporate world – let’s open a franchise! I told a good friend of my desire, and he suggested I go and talk to SBA. As they say, the rest is history.’

David opened his first SBA offices in New Lynn in 2010, and within 18 months took the option to buy two more outlets in Henderson and Mount Eden. ‘I’m sure you’ll hear this from every business owner,’ he says, ‘but of all my hard-working staff I’m the one who puts in the most hours, and I love it.’

David’s infectious enthusiasm for business is underpinned by his analytical approach: ‘I need to expand to keep ahead, and at times growth has been painful. We take on extra clients every month and staff begin to get overloaded, so you need to balance growth with hiring new staff as the income grows. But with SBA about to move on to a cloud-based software system, we’re going to see greater growth than ever with more flexibility about where and when people work.’

Asked if he thought that he’d have been as successful without SBA, David roars with laughter and says, ‘I don’t know! What I do know is that before I embarked on this journey a fellow CFO said to me I’d soon have my name “on the wall”. Well, actually it’s the SBA name that has the value – that’s where the 12.5 percent growth comes from.’

it works, it’s established, it’s trustedSBA has specialised in the day-to-day accounting needs of the self-employed, property owners and small-to-medium-sized businesses for over 15 years. Franchisor Adam Parore has carefully combined the brand’s shopfront accessibility with the latest online systems to create ongoing opportunities for franchisees.

Steve Goddard is in his third year with SBA on the Hibiscus Coast, and is just opening his second office. ‘The brand is a recipe for growth,’ he says. ‘It works, it’s been around a long time now and it is trusted. Clients like that – today, anyone can set up as an accountant with a $400 laptop, but business owners like to know whoever is handling their accounts will still be there in 20 years.’

Steve sees the new technology as keeping SBA at the forefront of the industry, but he believes in being face-to-face with his clients as well. ‘As my business has grown in Whangaparaoa, I’ve decided to open a new branch just down the motorway. It’ll be an interesting experiment – Whangaparaoa is where many of my clients live, while Glenfield is right in the heart of business territory. I’m hoping to get the best of both worlds.’

Steve admits he’s ‘quite biased’ when it comes to the value of the SBA brand and goes on to tell an illuminating story. ‘A former colleague of mine started his own accounting business a few months before I joined SBA, and for a while we had a gentle competition as to who had the most clients. I’ve now overtaken him and am so far ahead we can’t even talk about it any more! So I’d say if you have the inclination, seize the SBA opportunity with both hands.’

concentrate on customersKelvin Lowe has been busy ever since he opened his New Brighton SBA in 2008, and now he, too, is opening a new office, ‘When my premises got too small for the amount of business we were doing, I decided to kill

two birds with one stone and get the benefit of exposure in a whole new area. It’s alongside one of the city’s busiest intersections with a Burger King on one side, a huge car park and lots of foot traffic to turn into walk-in business. The SBA brand is the most valuable asset we have. People can see us,

we’re approachable, easy to talk to and they can see we don’t have flashy offices with gold-plated furniture so our fees must be reasonable.’

Today, there are more than 45 SBA franchises around New Zealand with demand for more in many urban and rural parts of the country. Franchises are available for $42,000 +gst plus $15,000 for shop fit-out.

As Kelvin puts it, ‘I believe anyone with accounting, bookkeeping or small business experience would do well to consider SBA. Setting up on your own would require a huge amount of energy; with SBA, all the hard work has been done so you can concentrate on serving your customer base and growing your business. If you’re interested, give Adam a call and find out more.’

SBA franchisees are opening up new offices as the growth just keeps going

Find more info at franchise.co.nz - Search: Small Business Accounting

visible VISIONARIES

Small Business AccountingPO Box 47 818, Ponsonby, Aucklandwww.sba.co.nzContactAdam ParoreP 0-9-378 0934F 0-9-523 [email protected]

advertiser info

Kelvin Lowe, New Brighton

Stephen Goddard, Whangaparaoa and Glenfield, with his team.

sba 41.indd 1 18/06/15 1:39 pm



⇒ Two years after buying his Refresh Renovations franchise, John Alipate of Dunedin says, ‘I’m so happy I bought this franchise; not

many solo builders are employing six people after such a short time in business. I’m very glad I made the investment.’

It’s all a bit different from John’s first career as a chef, which he enjoyed for 20 years before he and his wife started investing in rental properties. ‘Inevitably we needed to do quite a lot of renovation and I decided to have a go myself. I quickly discovered I really enjoyed the building side and eventually I decided to give up cooking and put my hands to good use elsewhere. I still love cooking, but I also love the idea of watching a building project develop through to completion. Perhaps it’s just a different, if slower kind of cookery!’

John completed an adult apprenticeship and spent around 7 years as a builder in Dunedin, the city he has lived in and loved for 36 years. ‘Then I was watching TV one evening in early 2013 and the Refresh Renovations advert came on. With my background I immediately saw the appeal so I phoned them next day and they promptly invited me to Auckland for a chat. I was completely sold on the idea, as well as impressed with the company. My accountant examined the figures and said it looked like a goer, and I signed on the dotted line eight weeks later.’

the biggest part of the marketRefresh Renovations was launched in 2011 after five years of meticulous research and development by strategic marketing specialist Traffic. In working with some of the biggest brands in the building supply sector, Traffic’s research had uncovered some surprising facts and figures. ‘The true size of the renovations market is a whopping $6.3 billion per annum and is predicted to rise to around $11 billion or more by 2020,’ says Matt Steele, the company’s franchise manager. ‘That’s much bigger than the new housing market: there is a strong trend these days towards improving homes rather than on-selling them and, as John discovered, a constant demand from investors and landlords, too.’

Given this potential it seems incredible that, until Refresh Renovations

was launched, the building industry tended to regard such work as very second rate. ‘It was looked on as a poor relation to building new homes – something you did when you were filling-in between “real” jobs,’ says Matt. But the customers weren’t laughing: statistics showed that 30 percent of clients were left unhappy with their renovation project, and nearly 1 in 5 ended up in a major dispute. So Refresh Renovations was created to meet customers’ expectations every time, with franchisees having all the systems and support they need to project-manage every aspect of a home renovation project.

building experience not essentialThe Refresh Renovations franchise offers training, management systems and tremendous buying power to its franchisees. There’s also innovative marketing which has seen the brand become nationally known as the New Zealand renovation specialists in just a few short years.

‘That’s a huge plus that has not been missed by the 37 franchisees who have joined Refresh so far,’ says Matt.

‘Some of our franchisees, like John, are ex-builders themselves, but the design of the franchise is such that building experience is not essential. Essentially it’s a management job that requires great people skills.’

positive outcomesJohn was the first Refresh Renovations franchisee in the South Island (there are now 3) and points to all the positives he’s found. ‘The Refresh support team has never let me down, there’s a great management system and I have 36 other franchisees I can call for help, advice or experience, too. When I was on my own, no matter how big I got I’d never have been able to afford all the advertising that Refresh does. It’s a huge part of bringing in business, and it really is money well-pooled and well-spent.’

To John’s considerable satisfaction, he has also been able to keep everything local in his area. ‘Builders are a conservative bunch and there used to be a bit of a negative vibe around the term franchising, but that’s all changed as they see the benefits. I’m now employing a lot of the local builders I used to be in competition with, and all my supplies and designs are done locally, too,’ the Otago man says with obvious pride.

‘With Refresh’s guidance and help, I’m growing as a company and am considering expanding further. The franchise has certainly met all my expectations – and maybe just a wee bit more,’ he grins.

‘Refresh is still looking to appoint more franchisees in many parts of the country to service the growing and highly-rewarding renovations market,’ says Matt Steele. ‘If you’re eager and enthusiastic, love talking to clients and leading teams, give us a call and we’ll tell you more.’

The Refresh Renovations franchise is a management role that requires great people skills

in a massive market,SUCCESS BREEDS SUCCESS

Refresh RenovationsPO Box 37 941, Parnell, Auckland 1151www.refresh.co.nzContactMatt SteeleP 0-9-301 0207M 021 454 [email protected]

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John Alipate: ‘The franchise has certainly met all my expectations – and maybe just a wee bit more’

Refresh 42.indd 1 18/06/15 8:38 am

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45


⇒ When Dave Coley joined Hire-A-Hubby in 2002, he cut a dashing figure in his pink shirt. 13 years later, Dave and the franchise have

come a long way – the pink shirts were dropped years ago in favour of smart grey-toned uniforms and black vehicles and franchisees have become highly professional ‘one-stop’ solution providers to domestic and commercial clients.

With over 12,000 regular customers and sales exceeding $8 million, Hire-A-Hubby is New Zealand’s first choice for professional maintenance, building, repair and renovation services, and their offer is summed up in the tag line From Maintenance To Makeovers.

‘Today’s Hire-A-Hubby franchisee not only has DIY skills – they have experience or a career background which makes them capable of managing a project from start to finish,’ says Mitchell Cooper, the company’s franchise sales manager. ‘They’re also problem solvers who communicate easily with people and have a ready smile.’

all black great’s inspirational wordsDave Coley reflects the new-look Hire-A-Hubby perfectly. As his wife Shelley tells it, Dave had an epiphany in 2011 while reading All Black Sean Fitzpatrick’s autobiography Winning Matters. ‘He looked up and read out, “It’s never too late to find out how good you can be.”

‘At that time Dave had been working solo for eight years and with our Raumati franchise about to renew I’d been nagging Dave to secure the rest of Kapiti and get serious about building the business. Thanks to Sean Fitzpatrick, that’s what happened. We now employ four full-time salaried Hubbies to help us service a client base that is 83 percent return and referral business, with strengthening commercial work. Last year I left my job so I could work full-time with Dave in our own business. I handle analysis, admin, marketing and interior decorating consulting, too.

‘We’re successfully supporting five families and are holidaying in Europe later this year. We are projecting 25 percent growth this year, and that’s on top of the 20 percent we achieved last year. Dave and I are only in our mid-50s so we see Hire-A-Hubby being part of our future for a long time.’

The Coleys’ achievements have been recognised elsewhere, too. After winning Hire-A-Hubby’s Franchisee of the Year title three times in a row, they then entered the Westpac New Zealand Franchise Awards in 2014 and took the sub-category award for Best Home Services Franchisee and the category award for Franchisee of the Year in Home & Lifestyle Services. ‘But we were knocked off our pedestal when Craig Burrowes of Mt Eden won this year’s Hire-A-Hubby franchisee title,’ Shelley laughs. ‘We’re very competitive, though, so we’re aiming to get him back next time.’

building relationships, building business Wresting the Franchisee of the Year title off Craig Burrowes could be quite a challenge, as the Auckland 52-year-old is equally success-driven. Wanting control over his future and lifestyle, Craig left the corporate world for Hire-A-Hubby three years ago and hit the ground running. He hasn’t stopped since, working an average of 50 to 60 hours a week, and is more than happy with the rewards. With one employee already, Craig is also part of the training team that helps new franchisees learn the practical side of the business.

‘But it’s not all about doing the jobs yourself – it’s about co-ordinating people to get the right results. I’ve developed relationships with specialist tradespeople I trust to uphold Hire-A-Hubby brand values and qualities and that’s making a big contribution to my success.

‘For example, a first-time client might call me to sort a leak but then see I represent a whole lot of trades that they don’t have to contact, schedule, etc,’ he explains. ‘That might involve a plumber to fix the leak, a builder to repair the hole made by the plumber, a gib-stopper to smooth the wall and then a painter or tiler to restore the finish. Tradespeople tend to only see their part of the job and not the bigger picture, but I can organise all of these things and save the client having to find reliable people and schedule them in. I now have a regular hotel client after I was called in on a job like that – I love solving problems.’

find out moreMitchell Cooper suggests that a Hire-A-Hubby franchisee can generally turn over $2,500 per week in a territory of approximately 5,000 residential and commercial premises and quickly build a profitable business. ‘People like Dave and Shelley and Craig are doing a lot more than that,’ he smiles. The start-up cost is $45,000 including gst, and includes a comprehensive equipment pack, training, paperless technology, alliances with leading brands and ongoing franchisor support.

‘Hire-A-Hubby is a sister brand to Green Acres, and enjoys all the same buying power and advantages,’ Mitchell explains (see page 15). ‘We’ve just launched a website at joinhireahubby.co.nz which takes you through the whole package with details of equipment, training, opportunities and funding options, as well as videos with franchisees telling their own stories.

‘We’ve got new opportunities available throughout New Zealand, so if you want to nail a great career move, visit the website then give me a call. As Dave learned from Sean Fitzpatrick, it’s never too late to find out how good you can be!’

Hire-A-Hubby franchisees build professional businesses as problem-solvers

Find more info at franchise.co.nz - Search: Hire-A-Hubby

HOW GOOD can you be?

Hire-A-HubbyPO Box 41 271, St Lukes, Auckland 1346 www.joinhireahubby.co.nzContactMitchell CooperP 0800 692 [email protected]

advertiser infoWhen Shelley and Dave Coley (left) got serious about building their Hire-A-Hubby business, things really took off. Now they employ a team of four (above)

Hire a Hubby 45.indd 1 18/06/15 8:39 am

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49

Franchise Opportunity: Home Services

⇒ Ian Watson was in his late 40s when the salesman got the worst possible career news –redundancy. ‘I had to find something to

cover the mortgage, and fast, so I started looking at franchises. V.I.P. was the most efficient and helpful of the options that came back to me and the money they talked about was reasonably realistic. That decided me, and 13 years later I’ve never regretted it.’

Over the years, Ian built up a thriving lawnmowing and gardening business based around his home in north-east Christchurch. Unfortunately, he was one of those most adversely affected by the earthquakes. ‘Our house was condemned and smack in the middle of a Red Zone,’ he says. ‘We had to move, but in order to buy land we had to take out a mortgage. I turned 60 this year and having a mortgage again was not attractive, but when I looked at the figures I realised that it was all do-able. We found something affordable in Rangiora, about 25km away.’

Always concerned for her franchisees, Estelle Logan who, with husband John is V.I.P’s national franchisor in New Zealand, offered Ian help with relocating his business closer to his new home. ‘I really appreciated that but after so many years I know all my customers,’ Ian smiles. ‘My bread and butter work is lawnmowing, but I love all kinds of gardening and during the winter when things slacken off a little there are always trees and hedges to prune. When I was weighing up my options Estelle sent me some figures from the call centre and I realised all my clients had called in wanting extra work in the previous month!

‘V.I.P. allows you to enjoy a very respectable income. The franchise offers first-class training and support, and I particularly enjoy the monthly meetings where all the franchisees get together and share experiences, ideas and tales. I reckon the people who attend those regularly are the ones that succeed. You do need to be proactive – a huge amount of work comes through the franchise’s own call centre, but you’re the one on the ground in your own area so you’re the one best-placed to grow your business.

‘V.I.P. has been good to us through redundancy and earthquake. Looking back, if I had to then I’d do the same thing all over again.’

a bigger businessIn addition to outdoor franchises like Ian’s, which includes lawnmowing, gardening and all kinds of outside jobs, V.I.P. also offers indoor franchises which cover all types of cleaning. Papakura’s Shabina Din has been an indoor franchisee for just over two years.

Shabina had been a barista at the local Autobahn café, but found the hours she had to work kept her away from her husband Faiyazu and her two children – both under four. ‘My mother was involved in a different cleaning business, but it didn’t really allow you to grow.’ says Shabina. ‘We started investigating franchises which had real potential as a business and we decided V.I.P. was the one.’

Like all V.I.P. franchises, Shabina’s new business came with an established client base so she was busy from day one. That meant she really appreciated the company’s usual four week training period which taught her not just how to do the work efficiently and to the highest standard but how to run a proper business, too. ‘It is an excellent training,’ Shabina says, ‘and it introduced me to all of my new customers. Over time a few have moved away, but the franchise has helped me to find more business and I’ve picked up several commercial clients, too, so we are growing all the time.

‘With V.I.P. you can always be busy. Soon I will be employing people so I am not just depending on the hours I can work – I can manage others and create a bigger business, all for a fixed monthly fee.’

a total packageIt’s this flexibility that has made V.I.P. such a popular choice with Kiwis for over 20 years. ‘Shabina had no time with her children previously: now she has a family life, a much better income and real career prospects,’ says Estelle. ‘Ian Watson went through the angst and trauma of losing his home – the V.I.P. system has allowed him to cover the necessary mortgage. If he’d wanted to move his business, we’d have helped him with that, too. It’s all part of the package when you join V.I.P.’

V.I.P. can help you get into business with a flexible entry programme. New franchisees select their required level of income, and investment starts from as little as $15,000 + gst and equipment. ‘To help take away the fear and ease you into your own business, we even provide four weeks’ paid training and an induction income guarantee,’ says Estelle. ‘There’s also a first-class support and training system, as Ian and Shabina have said.

‘If you’re looking for a business opportunity rather than just a job, choose one that allows you the flexibility to do more with your life. That’s why people choose V.I.P. If that’s your goal too, speak to me and find out more.’

V.I.P. gives franchisees old and new the chance to improve their lives

Find more info at franchise.co.nz - Search: V.I.P.

Find more info at franchise.co.nz - Search: V.I.P.

when it’s time forSTARTING OVER

V.I.P. Home ServicesPO Box 276 186, Manukau, 2241www.viphomeservices.co.nzContactNationwide EnquiriesP 0800 84 74 [email protected]

advertiser info

Shabina Din: ‘I can manage others and create a bigger business’

Ian Taylor: ‘13 years later, I’ve

never regretted joining V.I.P.’

VIP 49.indd 1 18/06/15 8:40 am


⇒ Immigration is in the news more than ever these days, with immigrants and overseas investors receiving the bulk of the blame

for Auckland property prices, stories about poor conditions or illegally low wage rates for immigrant workers, and confusion over what jobs or business opportunities qualify for consideration under various visa categories.

For franchisors and franchisees, then, it’s important to understand the rules and, equally importantly, how they are currently being interpreted by Immigration New Zealand (INZ). As Franchise New Zealand reported last year, a change in interpretation means some people applying for residency are being declined because they work for franchises or other chains.

There are three basic areas in which franchisors and franchisees need to be aware of Immigration New Zealand (INZ) criteria:

1. Work Visas2. Current or potential employees seeking to apply for Residence.3. Migrants buying a franchise to meet Entrepreneur category instructions.

In the following, I use the term ‘NZers’ as a convenient abbreviation to cover both New Zealand citizens and New Zealand ‘residence class’ visa holders. Citizens will usually have a NZ passport, while resident visa holders will have a foreign passport but with a NZ resident visa label. Where there are links to Government or other websites, we have used TinyURL links for your convenience – these are a lot shorter for you to type in.

1 Work VisasThere are three different possibilities you need to be aware of relating to work visas:

a) Partners of New Zealanders or students holding ‘open’ work visas.b) Post-study graduates with an open work visa allowing employment.c) Potential employees available to fill a position – Essential Skills

applicants.

Here’s a summary of the key issues relating to each.

a) Open work visa holders: these people may work in any positions for any employer and can be employed without reference to INZ. Open work visas are usually granted to partners of NZers, or partners of students studying for some higher qualifications.

b) Post-study graduates: A post-study open work visa is valid for 12 months and the purpose is to enable a graduate to find relevant employment. Within the 12 months, they need to apply for an employer-assisted work visa which is valid for 2 years and restricted to the employer. Therefore:

i. A post-study graduate may initially work in any positions for any employer and can be employed without reference to INZ.

ii. When given an offer of employment, the applicant will be seeking to lodge an employer-assisted work visa which will be restricted to that employer. The purpose of this visa is to enable the applicant to get work experience and qualify for residence by holding a position recognised by INZ as ‘skilled’. (See 2 Residence, below)

iii. However, there would be few positions in New Zealand where a graduate, with 1-2 years of experience, could meet skilled criteria. To obtain the required level of experience and skill recognition, many will then need to apply for a work visa under Essential Skills criteria.

c) Essential Skills (ES): ES criteria will need to be met for existing staff needing a new work visa other than for those in category a) and b) above. ES requires that the employer prove there are no NZers available who could, with reasonable training, fill the position. This requirement is known as the Labour Market Test.

Immigration rules are a key concern for franchisors, business buyers and franchisees looking to employ staff. Bill Milnes provides a summary

the immigration MINEFIELD

Buying A Franchise: Immigration

masterfranchisee

Bruce Stuart sees it from both sidesCall him today to discuss how

he can help you make the right

decision

lawyer

P 0-9-292 8103 M 021 71 44 [email protected]

'I know the realities of franchising, I can help you find the right franchise for you and explain the potential issues.'

B R U C E S T U A R T – L A W Y E R

EDIT Immigration 50.indd 1 18/06/15 8:42 am


It is challenging and must be done carefully and in great detail to avoid the risk of INZ or WINZ deciding, on the basis of a poorly-written job description or advertisement, that there are other people available who could fill the position. For example, at Laurent Law we have a 40-stage process we work through with the employer and applicant when we prepare a successful work visa application.

How to tell if the person may work for you

Ask to see their passport and look for either a resident visa or an open work visa. If a work visa identifies an employer, the applicant may only work for that employer. In some cases there may be no such visa in the applicant’s passport as INZ is changing to electronic visas and the applicant may only have a letter from INZ. However, that letter should contain the same essential information.

Alternatively, employers may register on VisaView to identify if a migrant worker may be employed by them – go to http://tinyurl.com/88oke4g to check. To register, you will need your RealMe ID to log in and your company ACC number. Verification will take a couple of days. Once verified, to check if a non-NZer may work for you, you will need to enter from the passport his or her name, nationality and passport number.

Do not employ someone who does not have the right to work for you. The penalties can be extreme, with fines of up to $100,000 and potential jail sentences.

2 ResidenceIn our experience, most work visa applicants have the intention of applying for residence later when they meet the criteria. An application for residence under the skilled migrant category requires that the position being offered to or held by the applicant is ‘skilled’ as identified in the Australian and New Zealand Standard Classification of Occupations (ANZSCO). Only skill level 1, 2 and some skill level 3 positions are recognised as ‘skilled’ for immigration purposes. Find these definitions at http://tinyurl.com/ovos7hr

However, INZ have decreed that in most cases, retail managers, restaurant managers and, critically, managers of franchise or group operations will not be considered ‘skilled’. So whether the applicant is a shift manager in a fast food outlet or the manager of a group store, it is unlikely that the position will include every task in the ANZSCO and an application will probably be declined. Consequently, we have the ridiculous situation where a baker in a supermarket may meet ‘skilled’ criteria, but the supermarket manager who employed him and to whom he reports is unlikely to qualify.

Although ANZSCO was not intended to be used as an immigration ‘bible’, it is the only tool available which defines roles in a manner INZ can recognise.

‘Skilled’ – Bill’s Rule of Thumb

Aside from the ANZSCO criteria, as a useable guide I’d suggest that if a job could be learned in less than, say, three years, then it would probably not be recognised as ‘skilled’. Salary is also taken into consideration – if the salary offered is less than $40,000, that would also suggest the employer does not see the role as being particularly skilled.

Note: this ‘rule of thumb’ is based on experience and is not official criteria used by INZ.

3 Entrepreneur Pathway to ResidenceThe Entrepreneur Work Visa (EWV) is the replacement for the Long Term Business Visa (LTBV) which many franchisors will be familiar with. In the past, franchises were popular with many of the successful applicants under this scheme.

The new EWV is a points-based process which allows for a person with business experience and capital to buy or establish a business which will be of benefit to NZ. EWV allows for firstly a two-stage, three year work visa to develop the business; and secondly, an application for residence on the basis of the successful operation of that business.

Points are allocated for business experience, capital invested, the age of the principal applicant and projected benefits to New Zealand. Benefits to New Zealand are identified as creation of new employment, exports, new products and/or services.

Is Export Potential Mandatory?

Currently, INZ is interpreting the wording of Immigration Instructions as identifying that export potential is mandatory for the grant of an EWV. However, in our opinion, export potential is not mandatory; it is just one of the three areas of benefit to NZ. Our interpretation has been accepted by INZ in public seminars, but we wait for confirmation from the relevant branch. As

few franchise operations are export-focused, the following assumes that INZ will review their stance and allow export as being a non-mandatory benefit to NZ.

Why INZ has doubts about franchises

Personally, I am a keen advocate of franchises for new NZers because good franchises have the systems, the marketing and the support which are fundamental to business success. These would take time and experience for a new NZer to develop in a new country, so franchising can speed their successful integration into New Zealand’s business community.

However, recognising that the purpose of the EWV programme is to bring people with business skills and expertise as well as funds to NZ, INZ are ambivalent towards franchises because of franchise marketing which advises ‘buy yourself a job’ and ‘no experience necessary’. Such advertising has convinced INZ that those concepts apply to most (all?) franchises, and therefore franchises do not meet the objectives of immigration policy – which are to raise the skills level in NZ and protect our borders.

I’ve had numerous discussions with managers of INZ branches on the pro’s and con’s of franchising, and have received assurance that INZ will process franchise-based applications on the same criteria they apply to other business models.

The criteria

Entrepreneur Work Visa applications are decided on the basis of points which will be allowed to the principal applicant based on:

i. Relevant self-employment, non-relevant self-employment and/or senior management experience;

ii. The number of new full-time positions being made available to Nzers;iii. Proposed export turnover (currently considered by INZ to be mandatory);iv. Unique or new products or services to NZ or to a region;v. Capital to be invested;vi. Age of the principal applicant.

Care needs to be taken to ensure that any proposal not only meets EWV criteria in every respect, but that the business plan presented to INZ is accurate, factual and realistic. The business plan is a substantial and serious document. It is critical to the application and should be professionally prepared by someone who understands the challenges specific to an immigration application.

After the applicant has operated the business successfully for two years, he or she may apply for residence. However, if a business fails to meet any one of the commitments made in the business plan, residence may not be granted.

In ‘the real world’, a business plan is exactly that: a plan and projections based on the best information available and the basis on which to develop a business. However for immigration purposes, a business plan is a locked-in-stone commitment by the applicant that he or she will achieve what is promised.

The reason for the hardening of attitude by INZ is the disappointing number of pie-in-the-sky business plans presented by advisors who saw their role as to make the LTBV application look good, but which in reality, had little chance of the business achieving the success dreamed up by the number-crunchers.

In SummaryImmigration is a complex area, and interpretation of the rules may change even when the rules stay the same. At the moment, my advice for franchisors and franchisees looking to retain good staff and recruit suitable franchisees would be:

Employees: If you have migrant employees on work visas, you may wish to discuss their hopes for residence and consider how/if they can be promoted into a ‘skilled’ position.

Investors/Franchisees: Migrants who are interested in the potential of a franchised business are best referred to an experienced immigration lawyer or licensed adviser for advice on whether or not their investment in the chosen franchise is likely to meet INZ criteria.

It is better to take advice earlier in the process rather than later to avoid wasting time, money and resources and ensure a positive outcome where possible.

Bill Milnes is Senior Consultant at Laurent Law in Auckland, is a Past Chairman of the NZAMI and has been practicing in immigration since 1993.

about the author

EDIT Immigration 50.indd 2 18/06/15 8:42 am

Stirling Sports’ new focus brings new profitability

where FASHIONmeets SPORT


52

⇒ Where are the bargain bins, the big price-off tags, the walls of sporting hardware? When you enter Stirling Sports in Cromwell,

Central Otago, they’re nowhere to be seen. As franchisee Ferg Dardis says, ‘Welcome to the new direction of one of the country’s most recognised retail brands. This is where fashion meets sport.’

It was the brand’s change of direction that encouraged Ferg to buy his Stirling Sports store 12 months ago. As an IT specialist in sports footwear, Ferg was well aware of how the market operates and how it had changed. The new-look Stirling Sports fitted right into that with a professionally-styled retail environment which displays the season’s latest sports and activewear collections from the world’s leading brands.

‘I wouldn’t have invested if I’d had any doubts about it,’ Ferg points out. ‘Traditional sports stores are typically price-driven and male-orientated, and that’s not where the money is. Our biggest shopper is female, and she doesn’t just live locally – we have customers coming from all over. We sell exclusive ranges from brands like Nike, adidas originals, Lorna Jane and others, and our stock is fast-moving. Our buying power also means that leading brands regularly give us exclusivity.

‘All that makes a big difference to profitability. In my opinion franchisor Mark Anderson, general manager Wayne Turner and the rest of the Stirling Sports team have created a formula for success for the brand, for franchisees and for customers.’

make the most of opportunityFor Wayne Turner, the current priority is actively recruiting enthusiastic, motivated and business-orientated franchisees like Ferg Dardis. ‘Before Mark Anderson bought the franchise in 2005, Stirling Sports had lost its edge with a number of franchisees leaving,’ explains Wayne. ‘Now, having repositioned ourselves in the casual, women’s and fashion-orientated market, many are buying back in. I don’t think an endorsement comes any higher than that. But we also need new fashion-focused franchisees to open new stores all around the country and make the most of this new market.’

With franchise experience dating back to 1983, Stirling Sports provides a comprehensive training and support package that includes quarterly buying meetings and regular store visits by merchandisers and operational managers. The one-off franchise and territory fee is $40,000 +gst with additional capital required for store leasing, fit-out and initial stock.

‘We are particularly keen to see new Stirling Sports franchises set up across the country,’ says Wayne. ‘We welcome enquiries from anywhere in New Zealand where shoppers are ready to experience the place where fashion meets sport.’


Stirling SportsPO Box 35 374, Shirley, Christchurch 8640www.stirlingsports.co.nzContactWayne TurnerM 021 748 [email protected]

advertiser info

Stirling Sports 52.indd 1 18/06/15 8:40 am

53

Franchise Opportunity: Leisure & Education

⇒ ‘He’s a gentle giant – humble and clearly passionate about kids and family.’ Surely Faieka Abrahams can’t be talking

about Ma’a Nonu, rugby’s dreadlocked hard man? But she is, and so are her colleagues: Lisa Walker calls him one of the loveliest, most genuine people she has met, while George Bautista considers him ‘warm and accommodating.’

As master franchisees with Safe Kids in Daily Supervision – better known as sKids – Faieka, Lisa and George have got to know Ma’a since he joined the country’s leading out-of-school care provider as a brand ambassador earlier this year. The suggestion came from Ma’a himself, and Chris Bartels, sKids’ Business Development Director, admits she was delighted.

‘We were thrilled at how much Ma’a knew about sKids and how he felt us to be in keeping with his own philosophies and values, telling us he wanted sKids to be part of his life’s path after rugby,’ says Chris. ‘The only Ma’a Nonu I knew was the man I saw on television, but I soon discovered his philosophy resonated with sKids’ ideals and objectives.

‘Even with his busy rugby schedule, especially this season with the Rugby World Cup coming up, Ma’a is very actively involved with us and is showing himself to be a wonderful role model. His personal credo is inspirational to kids and franchisees alike: Play with passion. Give it everything. Be a team player. Back yourself. Never give up. And always remember to have fun.’

over 5000 children each day There are currently 60 sKids franchisees nationwide looking after more than 5000 primary and intermediate-aged children from 5-13 years old each day. Each franchisee is able to employ staff and operate in several different schools within their area, providing a safe environment and structure that includes homework time, planned activities and free play. In addition to before- and after- school care, many sKids centres also offer school holiday and sports programmes. All sKids programmes are CYFS-approved so parents can access WINZ subsidies – a process franchisees learn to help with.

sKids is a two-tier business model, with local franchisees supported by experienced master franchisees in their regions. One of New Zealand’s quiet success stories, the company now operates in 5 countries and has granted the rights to 12 more. The quality of sKids has been recognised on numerous occasions at the Westpac New Zealand Franchise Awards. In 2014/15, Wellington franchisee Sonia South won the Community Involvement title, while Faieka Abrahams was named Franchisee of the Year in the Lifestyle Services category.

inspiring kids, changing livesFaieka, husband Faisal and their two children arrived from Cape Town 11 years ago. She joined sKids in 2007, initially as a franchisee and now master franchisee for Epsom and Tamaki, and is a big fan of sKids’ new ambassador. ‘I love the way he engages with children,’ she says. ‘When he visited us in April, one of the children asked what he would have been had he not played rugby? When he answered with “Probably Batman,” you couldn’t hear yourself think for the laughing and clapping. The kids also loved being told that his biggest challenge when training is staying away from white bread. That rang a few bells – and probably changed a few diets, too!’

Lisa Walker, sKids master franchisee for West Auckland, agrees. ‘In April, we organised a combined Turbo Touch tournament involving some 300 of our holiday programme kids. Ma’a was absolutely brilliant, giving tips, team talks and refereeing a game between kids and teachers. A highlight for me was seeing him comfort a kid upset at their team. I still can’t believe that here is someone looking to their future who is prepared to by-pass huge international attention and get involved with a local New Zealand venture focussed on children and community.’

For George Bautista, sKids master franchisee for parts of South & Central Auckland, his enduring memory is organising for Ma’a Nonu to attend assembly at Jean Batten School in Mangere East. ‘I walked out and told everyone I was the guest. There was silence and a few boos, then Ma’a walked out to a rapturous welcome,’ George laughs. He was only supposed to be there for half an hour but was happy to keep on answering questions from pupils and staff, too. He’s a genuine nice guy, warm and accommodating, teaching respect for family and teachers alike. What Ma’a Nonu brings to sKids is priceless.’

do you have the gift?Chris Bartels says that the involvement of Ma’a Nonu is highlighting that sKids is for everyone and demand is continuing to grow in areas all around New Zealand. ‘We have individual area franchises starting from $45,000 +gst and are especially keen to find more people in Christchurch and Wellington.

‘We provide the training, support and systems to help you make a difference in your community – and build a successful business into the bargain. If you have a gift for organising people from all walks of life and love working with children, give us a call.’

Ma’a Nonu is inspiring children in his off-field role as sKids ambassador

Find more info at franchise.co.nz - Search: Safe Kids in Daily Supervision

it’s all aboutFAMILY

Safe Kids in Daily SupervisionPO Box 259 262, Botany, Auckland 2163www.skids.co.nzContactChris BartelsP 0-9-576 6602P 0800 SKIDSBIZ 0800 754 [email protected]

advertiser info

sKids 53.indd 1 18/06/15 8:41 am

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FNZ 1.0 Ad Tester.indd 1 9/06/14 12:05 pm

GROWING BUSINESS


Woolgro franchisees offer the perfect solution to lawn frustrations

Woolgro: good product, good story, great results. ‘It’s easy to sell,’ says Geoff Luke (top)

55

⇒ How do you get a near-instant lawn that you can be proud of and that will last?’

According to Geoff Luke, as a residential architect it was always the final big problem on any project. ‘We’d have a brand new house completed and on the market, but it was surrounded by a few sad old weeds. We tried every different type of product on the market but couldn’t find anything that would work. We were left asking ourselves, “Is there no hardy, long-term, fast lawn solution out there?”

‘Well, now there is, even though we had to invent it ourselves. Woolgro is the ultimate answer and, with five years of success behind us, we’re looking for franchisees to take it round the country.’

Like all the best solutions, Woolgro is simple. ‘It’s like a huge, paper-backed mat made of unscoured wool, dags and all, combined with recycled jute from coffee sacks and your choice of grass seed. The wool contains a handy range of natural nutrients while the fibres retain moisture. It’s laid down in ten incredibly fine layers and every layer has seed in. It comes out of the machine as a great big fluffy thing, around six inches thick then after felting this is reduced to only six millimetres.

‘The result is quick and easy to lay, can be cut to any shape and, best of all, the seeds are trapped and evenly-spaced so heavy rain or birds can’t affect them. Germination is virtually guaranteed because the paper backing holds moisture around the seed, and the thickness of the matting suppresses weeds while the lawn is being established.’

There’s another advantage, too. ‘Generally, laying a turf lawn involves bringing in a truck-load of turfs which are heavy, damp and each rather small. A Woolgro franchisee, on the other hand, can put a fifteen square metre roll under each arm and carry them anywhere! Woolgro lawns are an eco-friendly, natural alternative to instant lawn, and rapidly develop into lush grass with strong roots. With installed irrigation, the system is virtually guaranteed every time, and the customer gets a contract to that effect.’

proven successIn the five years since Woolgro was launched, the system has proved highly successful. Landscaper Ryan McQuerry is a big fan. ‘Our landscaping company first used Woolgro for one of our client’s lawns about three years ago,’ he says. ‘It was such an easy product to install and produced such an incredible result that we have used it for dozens of lawns since. Not only does the lawn look great after three weeks, but it remains a healthy and strong lawn.’

Woolgro is looking to appoint just 15 franchisees nationwide, with the number being restricted to ensure plenty of ongoing work. ‘The actual

laying of each lawn – including preparation – can be done within a day, depending on the size of the job,’ Geoff explains. ‘The franchisee then returns every week for a month to inspect progress and make sure all is going according to plan. That generally only takes a few minutes so it leaves plenty of time for other jobs. All product is supplied by us so franchisees can focus on building their business and servicing their customers.’

Gerard Mcaleese is the Woolgro franchisee for Central Auckland and confirms everything that Geoff says. ‘Woolgro is easy to install – it’s a good product with a good story, making it easy to sell. But the real difference is the excellent results it gives. My clients are very happy.’

Woolgro franchises are available from $25,000 to $50,000 depending on location, and can offer a healthy income and return on investment, says Geoff. ‘We are looking for people who enjoy working outdoors and are committed to maintaining the reputation that we have built up over the last five years. With Woolgro, great results and customer service come first – if that’s you, and you want a sustainable business with a unique product, call me today.’

Find more info at franchise.co.nz - Search: Woolgro

Give your customers the best lawn

in their street

Easy to sell, easy to installBuild a sustainable and enjoyable business

Contact Geoff Luke TODAY021 957 600, 09 570 1985

www.woolgro.co.nz

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needed – just a desire to provide excellent results, great customer service and enjoy happy clients

WoolgroPO Box 125 141, St Heliers, Auckland www.woolgro.co.nzContactGeoff LukeP 0-9-570 1985 P 0800 966 5476M 021 957 [email protected]

advertiser info

Woolgro 55.indd 1 18/06/15 1:38 pm

What support will you get as a franchisee? Lorraine Lord encourages you to find out

questions to ask ABOUT SUPPORT

Buying A Franchise: Support

56

⇒ One of the benefits of buying a franchise is that you should receive ongoing guidance to help you succeed and get the best possible

return for your efforts. That’s why it’s important to have good support from your franchisor, both from a distance and in your own area. So if you’re looking at an opportunity, what questions should you ask to make sure you’ll get the right support? Ask the franchisor:

• Where is your franchise support office based? What does it consist of? How many people are employed by the franchisor? What do they do? How many are in direct support roles, rather than in administrative roles? Can I meet some of your staff? Many franchises in their early stages have very few employees – however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service.

• Exactly what level of support can I expect? In what areas? Is there any technical support, or on-going research and development? Do you have specialists in individual functions as well as generalists who understand the overall business?

• What support would I receive during the opening period of my business? What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on

improvements? How often would you visit me and for how long? What can I expect us to cover and achieve through your field visits? How are the visits structured? Are they results-focussed?

• What specific business planning tools and guidance can I expect throughout our relationship from start-up to exit? What would happen if I had operational or business problems that I was unable to solve? What help would I get?

• What systems do you have in place to support key processes – eg, accounting, lead generation and management, benchmarking? How will I know how well I’m doing? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This should be a key advantage of franchises over independent businesses. Technology makes benchmarking easy and is part of most good franchise systems.

• Is there any formal support system between franchisees? (eg. mentoring, a buddy system, franchise advisory council, intranet). Other franchisees can be a valuable source of help and support.

• What topics are covered in the franchise manuals? What format are they in: paper, disc, online? How many pages? How regularly updated?

• Do the manuals provide clear guidance and tools for local marketing? All franchises require the franchisee to be able to grow their business locally, so this is a critical area.

Don’t be shy to ask these questions – support should be a major advantage of buying a franchise, so you want to be certain you will get what you need. After all, it’s one of the reasons why franchisees pay ongoing fees.


Lorraine Lord joined her first franchise in 1975 and has worked in both field support and training management roles.

about the author

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EDIT Support 56.indd 1 18/06/15 8:45 am

57


⇒ There are four swear words in the freight business: Fragile, Large, Awkward and

Valuable, or FLAV for short. It was this area that Pack & Send specialised in when the company was founded in Australia 22 years ago, and it’s been so successful that the company now has a growing reputation around the world.

‘We started at the premium end of the market and got so good at it that our customers started asking us to do all the everyday stuff as well,’ says Matthew Everest, who brought the franchise to New Zealand in 2008. ‘Our one-stop-shop approach means we’re now realistically challenging NZ Post as a preferred supplier. With the growth in internet shopping and trading, it means franchisees can build a highly-successful operation quite quickly.’

Pack & Send is now established in many parts of the country, but still has opportunities in regional centres such as Palmerston North, New Plymouth, Rotorua, Whangarei and Invercargill, as well as the big cities. Franchisees can look forward to the support of a world-class system that has also been recognised locally as Emerging Franchisor of the Year in the 2013/14 Westpac New Zealand Franchise Awards.

simple concept, easy solutions‘The concept behind Pack & Send is pretty simple,’ Matthew explains. ‘Essentially, we provide a friendly retail environment in which to pack and send parcels of any description, anywhere and everywhere. We are dedicated to our core business, unlike a PostShop which has queues of people waiting to buy magazines or register their cars.

‘The Pack & Send experience is reassuring, quick, efficient and cost-effective. Customers come into a pleasant store and can buy everything they need such as boxes, bubble-wrap and tape to pack their item themselves, or simply drop it on the counter and we handle the rest. Customers don’t need to run round finding the packing, wrapping or courier tickets – we do the whole operation in one smooth transaction. The message is, “We like doing business with you,” which is why repeat business and referrals have become the norm over the past seven years.’

Pack & Send offers a whole range of freight services from sending a single-page legal document to half a tonne of commercial goods, and can arrange courier, air freight and sea freight as well as packaging items safely and securely.

‘I think all our franchisees are becoming art experts because we are probably the biggest movers of pictures in the country,’ Matthew smiles. ‘Many galleries have arrangements with their local Pack & Send franchisees because we provide value-added services that other freight operators simply don’t. Franchisees will collect and deliver where required and we offer specialised warranties for loss or damage, together with a complete track-and-trace system. This offers considerable peace of mind to clients, many of whom are sending valuable or sentimental items.’

turn-key businessWith business continually increasing across the country, Pack & Send are keen to appoint more franchisees. ‘This is not a hard business to learn,’ says Matthew, ‘and experience is not important. We have ex-accountants, landscape gardeners and office administrators operating very successfully. A sales and marketing background is an advantage: national advertising and our sophisticated online marketing systems bring in good, core business, but being pro-active with your customers and potential customers pays dividends. The best way to achieve solid growth comes from marketing actively in your area.’

Pack & Send is available as a complete turn-key business for an investment of $210,000 +gst. ‘Everything is included in the package from finding your premises to initial stock, marketing launch and fit-out,’ says Matthew. ‘There is a two-week training programme at our company-owned store in Christchurch, and you’ll have on-the-spot support in your own store for the first week, with ongoing support always available.’

suits couples and entrepreneurs‘The franchise certainly suits couples: currently half our franchises are husband-and-wife teams while the remainder are entrepreneurs with one or two staff. The average sale value is pretty high: a busy store may only see 8-10 customers per day, but that still amounts to a turnover of around $500,000 per annum. As you can see, that means plenty of opportunity and we are looking for franchisees who want to seize this chance to own a profitable business and build an asset for the future.

‘Pack & Send is a growing business that has leveraged its skills and contacts to become a one-stop-shop for individuals and businesses alike. We can easily teach you the system – what you need is the ability to build rapport with your customers. So if you fancy jumping into a fun business in a high growth market with very little competition, give us a ring. Our big future could be yours!’

Pack & Send’s added-value service style proves a winner for franchisees

Find more info at franchise.co.nz - Search: Pack & Send

Find more info at franchise.co.nz - Search: Pack & Send

PACKED with promise

Pack & Send PO Box 9028, Tower Junction, Christchurchwww.packsend.co.nzContactMatthew EverestP 0-3-982 7252M 021 799 [email protected]

advertiser info

Pack & Send’s inviting retail environment allows franchisees to build a rapport with customers

Pack n Send 57.indd 1 18/06/15 8:44 am

59


⇒ The Cheesecake Shop has been operating since 1993 and has over 200 stores, but nothing prepared it for the instant success

of its first outlet in the Wellington region.

Its new Lower Hutt store, which opened in April, broke all records. It achieved the highest opening week’s sales ever across Australia and New Zealand, and was beaten only by a long-established Queensland store in its second week. Over 1500 customers walked through the doors in the first 7 days, giving it the highest customer count in the group by a huge margin.

With such a spectacular opening, The Cheesecake Shop believes there is huge opportunity for the franchise, which has been gradually expanding throughout the North Island in recent years. ‘Our immediate plan is to open two more outlets, one in Johnsonville or Porirua and a second in or around the CBD,’ says Nick Avgerinos, The Cheesecake Shop’s national franchise development manager. ‘Then we will step across Cook Strait and put a big effort into Christchurch.’

quality and experienceThe Cheesecake Shop sells a wide range of beautifully-decorated cheesecakes, mud cakes, tortes and desserts. ‘We pride ourselves upon creating fresh products baked on the premises, not mass-produced and delivered by trucks,’ says New Zealand manager David Reid. ‘Our system is geared towards outstanding individual quality, and this has been the driving force behind creating a network with an annual turnover of over $100 million.’

The franchise’s success is based upon picking the right sites and the right people, as the record-breaking new store in Lower Hutt demonstrates. ‘We began looking for a site in the capital in November 2013,’ Nick explains. ‘As always, we wanted a site with a high level of foot traffic and plenty of nearby parking. This ideal combination is hard to find so our search extended from Porirua to the CBD and out to Lower Hutt. Normally when we go ahead with a new store we have a franchisee first, but this time we invested up-front to open our first Wellington outlet as a company-run operation.

‘It’s been a huge success and proved the market locally, but we prefer to have stores locally-owned so we’re delighted that Lower Hutt has already found a franchisee. Sabrina Zhang first approached us 18 months ago about an Auckland store, but there was nothing available at the time. She wanted to relocate to Wellington, though, so when she heard about the success of the store in Lower Hutt she was the first in line.’

perfect for first-time buyers ‘We offer a very attractive package to our franchisees,’ says Nick. ‘First, it is a very simple business to operate – you literally make your cakes out the back, and sell them out the front. You don’t need experience or specific skills – we can teach you all those – but an interest in cookery or cake decorating is an advantage.

‘It’s also a very stable business. Most purchases come from customers celebrating a birthday or anniversary or some other special occasion. Everyone has a birthday every year and they’re unlikely to stint on that kind of celebration. Even if you’ve lost your job you’re unlikely to do your child out of a birthday cake, so there’s always demand for our products.

‘And, unlike many food businesses, there are no late nights or early mornings, making it an ideal business for couples or families – we have many husband and wife or mother and daughter partnerships in the franchise.’

All these advantages make The Cheesecake Shop very attractive to first-time franchise buyers. ‘The success of our franchisees has proved a very attractive selling point with the banks, too,’ Nick says. ‘We are accredited with both ANZ and Westpac, making funding easier for all concerned. This has also given us quite a lot of leverage with landlords; many retailers are seasonal but the steadiness of The Cheesecake Shop is something that makes landlords feel very comfortable.’

making it easyThe Cheesecake Shop is looking for franchisees in Wellington, Christchurch and lots of other areas too. ‘There are many centres which will support a local store and we are keen to hear from anyone who has the enthusiasm to open in their own town,’ says Nick. ‘The Cheesecake Shop is a turn-key business, meaning we will do all the set-up for you. The investment required is around $400,000 +gst, including full training at our Sydney headquarters.’

Nick has a strong franchising background, having spent five years as the UK master franchisee for Fastway Couriers, but rates The Cheesecake Shop as his most enjoyable role yet. ‘The Wellington store has been my first venture this side of the Tasman and I’m very much looking forward to the next ones. Let’s see how many more records we can break!’ he laughs.

‘If you want to be part of that adventure and want a stable, profitable business of your own, call The Cheesecake Shop now.’

The Cheesecake Shop’s first store in Wellington has broken all records – and there’s more to come

Find more info at franchise.co.nz - Search: The Cheesecake Shop

making cheesecakesBREAKING RECORDS

Nick AvgerinosP 0061 2 9723 1011M 0061 4 0653 [email protected]

David ReidP 0-9-475 9634M 021 625 [email protected]

advertiser info

There’s always demand for cakes!

The Cheesecake Shop has found a warm welcome in the Lower North Island

The Cheescake Shop 59.indd 1 18/06/15 8:46 am

Real estate – everybody’s talking about it. Grab the chance to be part of an innovative company taking New Zealand real estate by storm.

Here is your chance to manage your own business in a billion dollar industry.

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Excellent training for business owners and salespeople makes Tall Poppy an

up and coming leader of real estate standards in New Zealand.

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Potential significant earnings, high ROI and the opportunity to create a

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This is only part of the story of a thriving business that can elevate

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Managing A Franchise: Financial Matters

depends on PREMISES

61

⇒ Two of the biggest factors that affect whether a franchisee succeeds or not are where their premises are and how much they pay for

them. ‘It’s an area that too many people get wrong, and it has a massive impact upon franchisee profitability,’ says Peter Scott.

Peter is the founder and CEO of Parallel Directions Ltd, which provides an independent commercial property leasing advisory and negotiating service throughout New Zealand. With more than two decades in commercial property leasing as landlord and tenant, Peter knows the market inside out.

‘Premises are the second highest running cost after staffing for many businesses. Corporates know this and readily involve Parallel Directions, but small and medium size business – the sector that arguably should call on our services most often – seem not to understand the huge impact premises have on success or failure. Franchisors are generally business experts, not property experts. Finding the right location and premises, and negotiating the lease, are areas where that much-lauded Kiwi do-it-yourself approach can be downright dangerous,’ Peter warns frankly.

working for tenants ‘You have no idea how much this concerns me – and that’s speaking as someone who has been both a corporate landlord and a tenant. I hear franchisors say, “We have a relationship with a real estate agent” and new franchisees say, “We’re leasing premises through an agent who is a friend.” This is very definitely misplaced confidence, especially when coming from franchisors expanding into New Zealand from Australia or other countries.

‘A real estate agent has a fiduciary duty to represent the landlord, the mall manager or other representative. They also have a vested interest of earning commission. Don’t expect to hear anything negative about a landlord’s reputation or be told that the location isn’t right for your business. The agent wants to make the sale: it’s their job and they owe it to their client.’

That’s why Parallel Directions works only for tenants and on a negotiated fee basis – never on a commission. ‘Our job is to get the right premises and the right deal for franchises, so it’s often “No more Mr Nice Guy” when negotiating a lease on behalf of a client,’ smiles the urbane and quietly-spoken Peter.

navigating the minefield The lease agreement itself can be a minefield with dire consequences and yet appear quite innocuous to a lawyer giving it the once-over. ‘An example of what can go wrong is when a tenancy is entered into at the maximum that can be afforded but there is no negotiation and no agreement written into the lease about things like the frequency of rent reviews; the basis of calculating rent increases; capping increases; out clauses; and more. That’s the sort of chest-to-chest negotiating we do on behalf of our clients, based on a knowledge of fair market rates.

‘What happens if after two years the landlord makes a big increase which would force the tenant out of business? What happens if a development at the other end of town causes foot traffic drop and the tenant is unable to pay the rent? And what happens if the competing café next-door-but-one is paying a third less rent?

‘These are the sort of situations we’ve been called in to sort out – successfully, I might say – but it’s far better to involve us at the start when we can do so much more to maximise the profit potential of any premises.’

Peter and his team have developed a valuable property flowchart for franchises that can be downloaded from their website. It indicates the degree of detective work and inside knowledge

needed to make good decisions on property, and highlights the value of using an effective commercial property leasing advisory, negotiating and management service.

‘Whether you’re a franchisor or franchisee, and wherever you are in New Zealand, Parallel Directions has the independence to represent your interests in ways that maximise your future business success and profitability,’ Peter says. ‘We believe in supporting business development, not exploiting it. Call me – it costs nothing to find out what we can do to help.’

Find more info at franchise.co.nz - Search: Parallel Directions

Find the best location

• Negotiate a fair deal• Handle renewal agreements• Discover strategies to improve profitability

Commercial leasing is a specialist field, so use an expert and get it right.

Phone: +64 9 550-8500 Email: [email protected]

Independent and trustworthy - we work for tenants!

www.ParallelDirections.co.nz

AND secure a fair lease

Parallel Directions Limited8 Saratoga Avenue, Herne Bay, Auckland 1011www.paralleldirections.co.nzContactPeter ScottP 0-9-550 8501M 021 896 [email protected]

advertiser info

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Parallel Directions has the independence to locate and negotiate profitable premises

Parallel Directions 61.indd 1 18/06/15 8:49 am


A good disclosure document is a great help when buying a franchise. What should it tell you?

what should be in the DISCLOSURE DOCUMENT?

Buying A Franchise: Research

⇒ When buying a franchise, the best systems provide the prospective purchaser with a document that sets out all the salient facts about

the company and what it is selling. This is called the Disclosure Document, and its aim is to ensure that prospective franchisees understand the nature of the franchisor/franchisee relationship prior to purchasing, and that they have all the necessary information on which to base an informed decision.

The following provides a guide to what a disclosure document should contain. There is no legal requirement for such a document in New Zealand but good systems will still provide adequate disclosure. The Franchise Association of New Zealand does outline a minimum standard in its Franchising Code of Practice although most franchises operating in New Zealand are not members of the Association.

In many cases, owing to the nature of the information provided, prospective franchisees will be required to sign a confidentiality agreement before receiving the disclosure document. This is perfectly normal.

disclosureFranchisors should provide a disclosure document to all prospective franchisees at least 14 days prior to signing a franchise agreement. This disclosure document should be updated at least annually and contain at least the following:

1. A company profile with details of the company and its officers. The purpose of this is to enable the potential franchisee to do their own checking of the particulars of the people involved in the franchisor company.

2. An outline of the franchise, including:

• History of the system • Trade mark particulars • Details of all payments to be made by the franchisee to the franchisor • Details of any amount refundable if the agreement is terminated

after a deposit is paid • A summary of terms and conditions for purchase of goods • A summary of terms and conditions relating to termination,

renewal, goodwill and assignment of the franchise• Summary of the main obligations of the franchisor

A guide to common franchising terms⇒QuickTips

FRANCHISOR – the developer of the overall franchise system, the owner of the business name and goodwill.

MASTER FRANCHISEE – a party licensed by the franchisor to grant sub-franchises within a specific territory. This may be a whole country or a region of a country. Just to confuse you, some companies call this a ‘master franchisor’.

FRANCHISEE – the party (individual or company) who is granted the right to use the franchisor’s name and product/service, usually in a specified territory. Sometimes called ‘franchise owner’, although this is confusing and incorrect: the owner of the franchise is the franchisor.

FRANCHISE FEE – the up-front, one-off payment made by the franchisee for the above rights. Cost varies according to the value of opportunity and awareness of business name.

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EDIT Disclosure 62.indd 1 18/06/15 8:52 am


The aim of this section can be summed up as ‘No nasty surprises’. By setting out clearly the terms and conditions upon which the franchise is to be sold and operated well in advance of signing an agreement, the franchisor is ensuring the clearest possible understanding of the nature of the deal for the potential franchisee.

commissionsThe document should disclose details of any payment or commission made by the franchisor to any advisor, broker or consultant in connection with the sale. A potential franchisee has the right to know if the broker who recommends the franchise to him or her will benefit financially by doing so.

financialThere should be a list of components making up the franchise purchase: for example, the franchise fee, stock, fixtures and fittings, working capital and so on, along with costs. It should also include details of any financial requirements by the franchisor (eg. required equity levels) and a certificate of solvency signed by the directors of the franchisor company.

referencesThe document should contain a list of existing franchisees and company outlets, along with details of any franchises terminated or not renewed in the past year and information on any outstanding litigation. Prospective purchasers are always well-advised to talk to existing franchisees (see page 75) about any system which interests them; this makes the process easier, and also encourages them to check other details.

projectionsWhere figures are included, they must be clearly qualified as to whether they are examples of actual performance achieved, or if they are projections. If the latter, the basis of any assumptions made must be included. There must also be a clear statement of what is and is not included (for example, wages or the cost of servicing loans) and confirmation that the figures do not represent a guarantee of performance.

Purchasers can reasonably expect an outline of what the business they are buying might achieve, but this is an area fraught with danger as, in business, nothing is certain. The purpose here is to qualify the figures by explaining exactly how they are arrived at and why they are relevant to the purchaser’s specific business.

otherThe disclosure document may also contain details of any deposits required, whether they are refundable or non-refundable, and whether there is any ‘cooling off’ period during which a franchisee may change their mind after signing a franchise agreement.

summaryBy offering an accurate, up-to-date and detailed disclosure document, a franchisor ensures that prospective franchisees have a clear understanding of the franchise, its obligations and financial requirements. This achieves two important objectives. First, it protects the franchisor against misunderstandings or later allegations of misrepresentation. Secondly, it enables prospective franchisees to carry out proper ‘due diligence’ on the franchise in question.

The moral is: if you’re buying a franchise, ask for the disclosure document, check what it contains and show it to your advisors before you make your decision.

See also the article Find the right franchise at www.franchise.co.nz

more info

ROYALTY – also called ongoing fee or management service fee. Paid by the franchisee for support and ongoing services from the franchisor. Often a regular flat charge in service-type franchises, but commonly expressed as a percentage of turnover.

ADVERTISING FEE – generally required from all franchisees as a contribution to a consolidated marketing fund. Usually expressed as a flat fee or percentage of turnover.

FRANCHISE AGREEMENT – legal document which sets out the precise terms and conditions under which a franchise is granted. Lengthy, hard to read, vitally important. Use a lawyer experienced in franchising.

OPERATIONS MANUAL or MANUAL SET – this contains the ‘blueprint’ for the business which lays down the correct procedures and standards which the franchisee must follow.

TERM – the period for which the franchise agreement lasts. May be, for example, 10 years with a right of renewal for further terms. At the end of the term you will not have the right to trade under the name of the franchise and there may be further restrictions.

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EDIT Disclosure 62.indd 2 18/06/15 8:52 am

Call 0508 437 262 or visit: dominosfranchise.co.nz

A proven and trusted brand that's passionate about pizza and people.

Australia and NZ's only pizza creation app and only real-time pizza tracker.

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Ongoing training and support for franchisees and their teams.

Domino's is not just Australia and New Zealand's leading pizza brand – it's also one of the world's

most advanced digital retailers. So if you're looking for a franchise that delivers on your goals,

you can't go past Domino's.

Undisputed leaders in online ordering. Australia and NZ's first and most advanced

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65


⇒ Buying a franchise offers you a higher chance of success than going it alone. Assistance in site location, store fit-out, training and cost

efficiencies all make a huge difference, even before you get to the brand name above the door, the operating system and the ongoing support that help you maximise the returns on your hard work.

‘But to make the most of all those instant benefits, you have to know how to work the system so it works for you,’ says Scott Bush. Scott knows what he’s talking about. The New Zealand General Manager for Domino’s Pizza started with the company as a delivery driver before buying a franchise himself. He went on to develop a chain of 18 stores and now gets his kicks from helping others achieve. ‘As a franchisee, I knew the system inside and out. Domino’s Pizza has been in business in one form or another for over 40 years, and has honed its business, systems and products to ensure huge benefits for franchisees.’

established business model‘With Domino’s, our tried-and-tested business model has been perfected over time to ensure that it works for all parties. That doesn’t mean that it doesn’t change, though – in fact, thanks to having so much history, Domino’s is expert at adapting its business to suit changing markets or customer tastes easily and seamlessly.

‘In addition, the Domino’s business model is also well understood by financial providers, often simplifying the funding process.’

processes & programsDomino’s processes and programs have been developed for their brand alone, rather than being bought in from outside suppliers. ‘This means they are specifically tailored to the needs of Domino’s and can be amended quickly and efficiently when required,’ says Scott. ‘Whether it’s a back-end program that allows for smoother operations or a better system for running a shift, it can be done nationwide with minimal disruption or cost to the franchisees.’

cost efficienciesDue to the sheer size of the business, Domino’s has great leverage in negotiating prices for everything they do, from the lease of a building through to product costs and materials. ‘The scale on which we can negotiate produces cost savings that a sole proprietor could never match,’ Scott explains. ‘These cost efficiencies also apply to everything from marketing initiatives and IT systems through to uniforms and maintenance.’

brand & marketingAs Scott points out, ‘With a famous brand like Domino’s, customers know what to expect from your business from day one. You simply need to work the Domino’s system to meet, and indeed exceed, those expectations.

‘We roll out campaigns at a national level to promote the Domino’s brand, and then at a local level to support your specific store,’ Scott says. ‘But that’s not just posters and flyers. These days, Domino’s franchisees have digital marketing tools to reach their customers via social media and email, online ordering apps and even a real-time pizza tracker that enables customers to track their order from store to delivery. It’s not just streets ahead of what a sole proprietor could do – it’s streets ahead of the competition, too.’

support networkDomino’s franchisees enjoy the support of a dedicated franchise consultant who works with them on a day-to-day basis to offer practical suggestions for streamlining the business and increasing sales. ‘The entire operations team at Domino’s New Zealand come from working in stores and know the business inside out. They’re also there to help provide ongoing training for any franchisee or staff member who needs it,’ promises Scott.

‘Don’t forget the other franchisees, either. Being able to talk to a peer who knows your business and can provide ideas and solutions is invaluable, so we’ve built a strong network within Domino’s with marketing meetings held bi-monthly. It’s a forum to share current issues, present new ideas and challenge the thinking so we can all improve.’

the best of both worldsJoining a franchise has one other advantage, too – it allows you to ‘test-drive’ the business before you make the decision to buy. In Whakatane, new franchisee Parin Desai says he spent a great deal of time ensuring the brand was the right fit for him.

‘I spent time working in the stores to see if the life really did suit me. I immersed myself in it and got a feel for what was expected from me. It meant that when I started in my own store there were no surprises and I have been able to leverage the benefits from the system.

‘What Domino’s could offer me as a franchised business model made me feel more comfortable in making the leap to becoming a business owner. I know there is still a lot of independence available for me to run the business in the best way within my community and for my customers, but I can always call on the Domino’s brand and systems to provide a fantastic platform for me. I feel it’s the best of both worlds.’

Scott Bush says that for an investment from around $400,000, the right person can leverage all these benefits and bring in some healthy returns. ‘We’re looking for people nationwide, so call us today and find out more.’

The Domino’s Pizza franchise is a blueprint for success

Find more info at franchise.co.nz - Search: Domino’s Pizza

work the system so it WORKS FOR YOU

Domino’s Pizzawww.dominosfranchise.co.nzContactFranchising TeamP 0508 4 FRANCHISE0508 4 [email protected]

advertiser info

(top) Parin Desai of Whakatane: ‘Domino’s gives me the best of both worlds’

Dominoes 65.indd 1 18/06/15 8:53 am


Franchize Consultants celebrates 25 years of helping franchises establish and improve

25 yearsAT THE TOP

Franchise Development

⇒ Franchising a business – and keeping it operating at peak performance – is no easy task, so in 1989, a company was formed

to help New Zealand businesses do exactly that. Today, Dr Callum Floyd, Managing Director of Franchize Consultants, sums up their services simply yet strongly: ‘We help establish, improve and turn-around franchise brands.’

Over the past 25 years, Franchize Consultants has worked with a broad client base from some of the biggest local and international corporates to some of the smallest start-ups. It has helped companies move from single-unit stores into national chains, assisted emerging brands to re-invent themselves as award-winning franchises, and advised established franchises on re-modelling themselves to meet the challenges of changing markets and the GFC.

Along the way, it has been recognised by its peers in the franchise sector, winning the coveted Service Provider of the Year not just once or twice but six times. The company has also authored The Franchisor’s Guide and The Franchisee’s Guide for the Franchise Association, pioneered franchise-specific executive training in New Zealand, and created the quarterly Franchising Confidence Index (see page 16).

Franchize Consultants was founded in 1989 by Fraser Heaven, who was a prime mover in the early days of franchising in New Zealand. In 1994 the business was bought by Win Robinson who remained at the helm until retiring earlier this year. Win was later joined by Callum Floyd – the first New Zealander to earn a PhD in franchising – and they put together a team of consultants with extensive experience in organisations like McDonald’s, Subway, Bakers Delight, Placemakers, Star Mart, Coca-Cola and PriceWaterhouseCoopers.

Over the past 11 years Callum and the team have explored and assisted many franchises and travelled all over the country to interview franchisors, franchisees and master franchisees. ‘For us, the basic elements for success in franchising have always been the same,’ says Callum. ‘Ensure the right structure for a strong foundation, select the right franchisees, and provide strong support and leadership. But the detail of franchising, and the range of structures you can use, varies enormously. What is right for a corporate may be wrong for a start-up; what is right for one café chain may not be right for another; and neither will be right for a home services business.

‘Effective consultation – consultation that leads to a profitable and sustainable business model – therefore requires a combination of experience with insight and analytical capability. That’s what Franchize Consultants has been delivering for 25 years, and we look forward to continuing to help aspiring and established companies interested in franchising.

‘We want to hear from businesses interested in franchising their operation, reviewing existing systems, increasing franchisee profitability or compliance, upskilling their executive team or preparing for export. Contact us to arrange an appointment.’

Dr Callum Floyd

Franchize ConsultantsPO Box 9538, Newmarket, Auckland 1149 www.franchize.co.nzContactCallum FloydP 0-9-523 3858M 021 669 [email protected]

advertiser info

Franchising your business or improving an existing network?

Talk to the experts

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Find out why. Call Callum Floyd (09) 523 3858 or email [email protected] www.franchize.co.nz

Brilliant Commercial Cleaners

25YEARS

CELEBRATING

1989 – 2014

Six times winner service provider of the year

Franchize Consultants 66.indd 1 18/06/15 8:53 am

67


⇒ Columbus Coffee has transformed the lives of many people over the last 20 years, enabling people with little or no hospitality

experience to build thriving businesses. That’s especially true for Dina and Salim Kabak and for Nick Gray, who embraced the Columbus franchise and reaped the rewards.

Syria is often in the news for all the wrong reasons, but when Dina and Salim came to New Zealand their friendly personalities ensured they found a warm welcome here. Work was a different matter, though: Dina had been a civil engineer in Dubai ‘working nine hours a day at a computer’ while her husband Salim set diamonds within the jewellery trade, but the couple found opportunities within their respective professions distinctly limited here. ‘That’s when we decided to own our own business and started looking for a franchise,’ Dina says.

‘We had open minds, but the deeper we looked the more famous we found Columbus to be,’ says Dina. ‘A good name is very important, of course, but we also found everyone within the franchise to be extremely helpful and supportive, which was very important.’

The couple bought an existing outlet in Albany with their friend Nabaa Burhanuldeen (currently on maternity leave) and took over in February 2014. ‘The café had been very well established for seven years and we inherited nine very experienced staff, but there was so much to learn about running a café that we simply didn’t know,’ Dina admits. ‘Columbus gave us very good training both before we started and then as we took over, and gradually we began to learn and improve. One of the biggest surprises was realising how important it is to keep smiling – having been at a computer most of my working life, that was new to me!’ she laughs.

Dina admits that the first few months were hard, but as a result she says they are both very glad they chose the Columbus brand. ‘It would be very difficult to go into business like this without having the support of a good franchise, and Columbus is the best! Today we run a very busy and profitable café and Salim is loving his new role as chef. He has really got into it and our customers love his food, so as time goes on some Middle Eastern dishes will probably be finding their way on to the menu alongside the regular Columbus favourites.’

banker turned baristaIn Palmerston North, Nick Gray also had no background in hospitality, but the ex-banker has been running his café very successfully for four years now. ‘As part of my previous job I had been involved with a large

range of new and existing franchises, so I got to see first-hand what their operations looked like,’ says Nick. ‘The appeal of Columbus was that it had a distinct New Zealand story to tell and was endeavouring to embed itself in the local communities. For me that was critical, as that’s the essence of what I look for in a café – somewhere I can catch up with good friends over a great cup of coffee and delicious home-made food.’

The franchise also allowed Nick to leverage the proven business systems, processes, knowledge and expertise of the award-winning Columbus Coffee brand. ‘Franchisor support is paramount from set-up to on-going operation, so finding a franchisor that is willing to be involved – on a daily basis if need be – to support you is extremely important,’ Nick explains. ‘A good franchisor is a great mentor; they are there to help you stay focused on the key drivers in your business and help you identify growth opportunities, then it’s up to you to put the effort in. We have found you need to roll your sleeves up and get stuck in to every job.’

Nick says any potential franchisee should do their homework. ‘Every franchise is different in content, style and culture, and you need to decide if you fit within those parameters. Talk to the franchisees and ask them questions; every business has its up and downs and it is important to know there is an experienced team to help you out and a network of like-minded people to give you support when you need it.

‘If you are considering a franchise, I’d say consider Columbus – we have a great relationship, and they really want us to succeed.’

love what you doAlthough there are more than 60 Columbus Coffee outlets around the country, there are still opportunities everywhere from high street stores and Auckland suburbs to high traffic sites within Mitre 10 MEGA stores. ‘Opening your own Columbus Coffee café requires an investment of between $250,000 and $400,000 depending on location, while Columbus at Mitre 10 MEGA outlets can be funded for $200,000 or less depending on the model,’ says general manager Peter Webster.

‘As Dina and Salim in Albany and Nick in Palmerston North have proved, with Columbus behind you, you don’t need hospitality experience to succeed – just good people and management skills. Love what you do and be ready to smile! If that sounds like you, give me a call.’

Great training helps Columbus Coffee franchisees with people or management skills find their feet in hospitality

Find more info at franchise.co.nz - Search: Columbus Coffee

Find more info at franchise.co.nz - Search: Columbus Coffee

no café experience?NOT A PROBLEM

Columbus CoffeePO Box 911 030, Victoria Street West, Auckland 1142www.columbuscoffee.co.nzContactPeter WebsterGeneral ManagerP 0-9-520 1044M 021 883 [email protected]

advertiser info

Nick Gray of Palmerston North

(right) and Dina Kabak and Nabaa Burhanuldeen of

Albany (below)

Dina and Salim’s impressive Columbus Coffee café at Albany

Columbus 67.indd 1 18/06/15 8:54 am

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Ingoing from $45,000 plus GSTPeter King or Graeme DobsonM 021 964 [email protected]@supershuttle.co.nzwww.supershuttle.co.nz/franchises supershuttle.co.nz

69

Franchise Opportunity: Business & Commercial

⇒ Ray Wills of Dunedin reckons that after two years as a Super Shuttle franchisee he’s having a lot more fun than in his previous

occupation. ‘Dunedin airport has become my home and I keep running into old friends and colleagues. They say, “What are you doing here?” then notice my uniform. It’s a great place for people-watching and making new friends, too.

‘Super Shuttle is my third, and probably best, career. I spent 20 years as a mechanic and then went to technical college to study engineering. From that I fell into the Health and Safety sector, firstly with a big construction firm and latterly as a consultant. It served me well, but as I approached 60 I still had two burning desires – the first was to run my own business, and the second was to drive a bus. I found out about Super Shuttle, rang them up, then went out riding shotgun with one of the drivers,’ he explains. ‘This guy was full of life and really having fun, and that’s what sold it to me. I reckoned, if he could have fun, so could I.’

One of the things that really appealed to Ray was Super Shuttle’s ‘no stress, no sales, no debts’ promise, which enables franchisees to concentrate on meeting and greeting their customers. ‘In my previous occupation I was hugely burdened with paperwork and that was just when I was working part-time,’ Ray says. ‘Now I work six days, but I don’t notice it because every day is different and there’s always something to look forward to. Nothing rumbles on as it did so often in the corporate world, and when I’m working, I’m earning.’

Ray says successful Super Shuttle franchisees don’t need sales skills. ‘You need to enjoy driving and be able to start a conversation with people you’ll only meet for half an hour or so. Other than that, there are only three vital elements to keep my business going properly. First, I’ve got to keep fit. Second, my tools – the van and trailer – need to be in tip top condition. Third, I need to maintain a good relationship with our business clients and, most crucially, the airport – we have our own rank there so we need to make sure we’re always on the ball.’

business made easyDunedin is just one of 11 centres around the country serviced by over 120 Super Shuttle franchisees. The company has been a cornerstone of the tourism industry since being established in 1987 and is still growing, with more drivers needed right now – ‘Especially in Auckland, Wellington, Christchurch and Dunedin,’ says Peter King, Super Shuttle’s managing director.

The investment required is around $110,000, around half of which can be financed. This includes the custom-fitted Toyota Hiace vehicle and trailer, as well as full training in all the systems and processes that Super Shuttle uses to make life easy. The equipment, set-up costs and financing options are all set out in a clearly-detailed pack which can be downloaded from www.supershuttle.co.nz/franchises.

financially secure Auckland-based Grant Masters had a lengthy career in the automotive industry, ending up in warranty administration – ‘The very unsexy end of the automotive industry,’ he chuckles. ‘I needed a new direction, and I realised I wasn’t going to get that through employment, only by working for myself. What I really liked about Super Shuttle was that it didn’t have a significant risk, as a start-up business would, but at the same time you could reap the rewards of your own efforts.

‘I did not want to be a taxi driver,’ he says emphatically. ‘Super Shuttle offered far greater potential and reward: you can only fit so many opportunities into a day, but if you have 11 passengers on a trip then the outlook is rosy. That doesn’t happen all the time, of course, but even if I have only one passenger I joke I’m still feeding the van, just not the man.’

Grant normally works six days and keeps his Sundays free for golf. ‘I’m into my fifth year with the franchise now, and I’ll probably invest in a new van next year. My wife and I are working on a conservative plan towards retirement and Super Shuttle is certainly one of the components in staying financially secure and active.’

In Dunedin, Ray didn’t join Super Shuttle until he was 60, but he is also looking to the future and investing in a new van ‘which will take me through to 68. I think I’ll have had enough by then, but who knows? A couple of drivers are well into their seventies and still loving what they do.

‘At the end of the day this is a nice, profitable business – as they say, there’s always work, you’re guaranteed to be paid, and Peter and the team have always been supportive. I can’t fault the franchise at all.’

Peter King invites anyone interested – no matter what age they are – to look at the website and give Super Shuttle a call. ‘If you’re fit, healthy and enjoy meeting people, contact us now,’ he says. ‘We have customers waiting for you…’

Every day is different for Super Shuttle franchisees

Find more info at franchise.co.nz - Search: Super Shuttle

Find more info at franchise.co.nz - Search: Super Shuttle

super timesSUPER BUSINESS

Super ShuttlePO Box 10 130, Dominion Road, Auckland 1446www.supershuttle.co.nzContactPeter KingP 0-9-522 5710M 021 734 [email protected]

advertiser info

Ray Wills: ‘Super Shuttle is my third, and probably

best, career’

Grant Masters: ‘It didn’t have a significant risk’

Super Shuttle 69.indd 1 18/06/15 8:55 am

Two articles from an influential US franchise magazine have put the focus on franchising in New Zealand

US franchise publication highlights New Zealand

International Franchising: Research

70

⇒ New Zealanders aren’t afraid to say ‘no’ during negotiations. Their style is closer to the British reserve than their neighbours in

Australia. And don’t use the ‘V is for victory’ sign when you succeed, as it’s considered rude.

Those are some of the key tips for Americans dealing with New Zealanders according to an article in the latest issue of Franchise Times, the major franchise magazine in the US. The article, headed ‘Pragmatism rules in New Zealand, and laws trump emotions’, draws together facts from sources as diverse as the CIA, Wikipedia and the book Kiss, Bow or Shake Hands.

The latter gives an interesting impression of how others see us: for example, did you know that in New Zealand, ‘Afternoon tea is generally served between 3 and 4 p.m.; tea is at the evening meal and supper is a late-night snack.’ However, there’s some sensible advice on a franchise strategy for entering New Zealand, which suggests: ‘Start in one city and develop several units before moving to another city; don’t underestimate local competition.’

It’s one of two articles on New Zealand which were published in Franchise Times in April with the other – by editor Nancy Weingartner – quoting FANZ executive director Graham Billings, who told delegates at a recent meeting in Las Vegas that New Zealand has a ‘rock-star economy’ and established our claim to having perfected (if not invented) the flat white coffee. There’s also a contribution from (Australian) Franchise Relationships Institute

founder Greg Nathan, who wrote, ‘Despite its small size, I have found the New Zealand franchise sector to be run by sophisticated, intelligent business people, who are perhaps sharper than the average Aussie.’

This second article also notes that US-based Edwards Global Services, which specialises in the export and import of franchise brands, identifies New Zealand as one of its top ten countries with potential for franchising. The others are Canada, the US, Panama, Chile, Poland, Egypt, India, Indonesia and Japan. Although EGS considers Australia and New Zealand natural expansion targets for each other, the highly-regulated nature of the franchise sector over the Tasman makes it less attractive for expansion.

With the US Department of Commerce arranging introductions for US franchisors interested in setting up shop in New Zealand (see the story on Hooters, page 16) it seems likely that the Franchise Times article will further increase master franchise opportunities for local entrepreneurs and companies looking to expand their portfolios. The article on Taking Up a Master Franchise which was published in our last issue can now be found online at www.franchise.co.nz/article/2077.

A more detailed introduction to franchising in New Zealand, including links to other sources, can be found on the Franchise New Zealand website.


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71

⇒ Student debt or financial freedom? That was the choice that Tom Burrell faced after his first year at the University of Canterbury. After

reading books by Robert Kiyosaki, one of the world’s best-known financial educators, the engineering student decided his true passion was business and joined a networking group that met up at a local café.

‘Being the youngest by at least 20 years, I stuck out like a sore thumb,’ he grins, ‘but it was there I learned about a company called United Sweets. I got in touch straight away and was invited to help them open their store in Sylvia Park. Once I’d learned the business, I took a half share in an existing United Sweets store in Hamilton. My goal was to increase turnover by at least 30 percent – I achieved that in the first two weeks and now, after just five weeks, it’s almost doubled!

‘I’ve also taken a half share in a store in Christchurch and will be spending time back there, attempting to replicate the success we’ve had in Hamilton. There are so many opportunities within United Sweets: the franchisor is always willing to listen to fresh ideas and work with franchisees to try new things for everyone’s benefit. In my opinion, the three keys to success are: be innovative, be creative and learn how to sell!

‘I have to say, owning a successful business of my own within a year of making the big change is amazing. Originally, I was intending to use the opportunity to educate myself about how businesses work, but the United Sweets franchise proves just what you can achieve when you set your mind to it. To me, there’s no better way to live than to love your work.’

platform for successUnited Sweets sells a wide and unique range of quality confectionery products imported from the US, the UK and other countries. ‘This is an exciting market with limited competition, and we have exclusivity for New Zealand on many of the biggest confectionery brands in the world,’ explains franchisor Finn Puklowski, who is himself just 25. ‘Our range also extends into drinks, cereals, sauces and more.’

The franchise has created an ideal platform for an ambitious young entrepreneur like Tom Burrell by combining traditional and online retailing. ‘United Sweets has massive online sales, with over 100,000 followers on Facebook alone,’ says Finn. ‘Our unique model gives franchisees a slice of this action by granting them an exclusive territory around their store, defined by postcodes. This enables us to tell where online orders are coming from, then we share the gross profit from each order with the franchisee.

‘It’s simple and effective. We have a dedicated team of social media marketers which has given us one of the highest interaction rates in the country, and the team is constantly monitoring global trends to keep us

ahead of the game.’ Given this expertise, it’s no surprise that Finn has recently become a guest lecturer at Auckland University on behalf of the business forum in marketing and social media.

it couldn’t be easierThere are now 10 United Sweets franchises around the country, with opportunities for shops and kiosks available in all areas. ‘This is a business that suits all ages, all backgrounds,’ Finn says. ‘We provide full training and support, and we can have you up and running in your own store within about two months. Automatic ordering and purchasing systems make stock control and admin simple so that the franchisee can focus on their customers. The golden rule for me is to find franchisees like Tom who share our enthusiasm for a fun business and really engage with the people they attract.’

The investment required will depend upon location and foot traffic, but including at least 25 days’ worth of stock will be around $150,000 - $250,000. Territories are being kept deliberately large – there are only 13 in Auckland, for example – in order to maximise returns for each franchisee.

‘Returns have proved to be very healthy,’ Finn continues. ‘Kiosks installed in major malls attracting over 2 million foot traffic are turning over $500,000 gross or more with good margins – not including online revenue.’

And you won’t be starting from scratch, either. ‘We are in the process of installing new kiosks in malls right now, and we operate each of those ourselves prior to franchising,’ says Finn. ‘That way we can establish the customer base, determine staffing levels and, most importantly, instil our company values on each site ready for the franchisee to take over and fly.

‘If you can project the fun culture that makes us stand out in the mall, then we’d like to hear from you,’ Finn invites. ‘This is a fast-growing franchise with unique qualities and products. Have you got a personality like Tom’s that can turn a $7 purchase into a $70 sale, and can you teach that to others? If so, and you want a business that offers considerable rewards, then come and join us in United Sweets – the franchise that combines the best of retail and online.’

Young United Sweets franchisee drops out and takes off

Find more info at franchise.co.nz - Search: United Sweets

Find more info at franchise.co.nz - Search: United Sweets

learning business at the UNIVERSITY OF LIFE

United Sweets of New Zealand100 Duke Street, Frankton, Hamilton 3200www.unitedsweets.co.nzContactGarrick Smart, Franchise ManagerP 0800 223 696M 027 522 [email protected]

advertiser info

Tom Burrell

United Sweets 71.indd 1 18/06/15 8:55 am

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⇒ Finding an opportunity in the food business is easy – finding one that will allow you to live almost anywhere

you want in New Zealand and make a profit is rather more difficult. That’s why Pita Pit has proved so attractive.

The company has gone from zero to 75 outlets in just seven years, and now stretches from Whangarei to Invercargill. There’s even a Pita Pit outlet on board the Maiden of Milford, which cruises the Milford Sound in Fiordland. Despite this, a look at the map on the Pita Pit website reveals there are still opportunities in many areas which the company is keen to fill as fast as possible.

Simon and Leonie Scott found Pita Pit gave them the means to return to their roots in the South Island after long and successful careers in the police force. ‘I spent 19 years in Auckland, 12 of those as a detective in CID. Auckland is a good place and I had a fantastic career, but my motivation was going and I really wanted a new challenge,’ says Simon. ‘Having a young family was the incentive we needed to go home.’

healthy food, not health foodPita Pit sells ‘healthy food, not health food,’ as marketing manager Fionna Pierce puts it. ‘We serve the highest quality meats and vegetables grilled to order right in front of customers, and then wrapped in a low-GI pita pocket. Whether you’re a meat lover, vegetarian or vegan, Pita Pit will meet your tastes with our fresh fillings, low-fat proteins and sauces.’

Pita Pit was founded in Canada in 1995 and brought to New Zealand in 2007 by business partners Chris Henderson, Duane Dalton and Ross Tweedie. Their timing was perfect, as Simon Scott points out. ‘It caught the start of the healthy eating wave with fresh, made-to-order food that was convenient on every level. We immediately loved the product, and when we left the Police in 2009 we knew it was the business for us. As a franchise it has been very well designed – neither Leonie nor I had any hospitality experience but we soon learned that if we followed the system, we would succeed.

Simon and Leonie opened first one then a second Pita Pit store in Christchurch. Things went very well until the earthquakes, when both their new businesses were totally destroyed, fortunately without injury. ‘Luckily, the insurance cover arranged through Pita Pit covered everything and we were able to

get up and running again from a new site at Westfield Riccarton. It’s a very good site with some of the best foot traffic in the South Island, which means we’ve got speed of service down to a fine art,’ Simon chuckles.

In fact, so successful have the former Police officers been that they are now multi-store owners again. ‘We have bought one store in Nelson and two in Queenstown, too, and

they’re going really well. The great thing about Pita Pit is that it has moved from being an unknown brand when we started to far-reaching recognition today, which gives it a future in many smaller towns in New Zealand. People come in from the rural centres and actively seek out Pita Pit.

‘It means lots of opportunities for building a business with a very strong turnover. Pita Pit is a seven-day operation, with two or even three peaks a day if you market to the pub crowds in the evening. The healthy food aspect means you can market to schools and workplaces, develop catering options and even offer delivery,’ says Simon.

A further huge endorsement of Pita Pit is that it has been named as the Official Quick Service Restaurant Partner for the World Masters Games in 2017. Billed as ‘the biggest multi-sport event on earth’, the Games will see 25,000 athletes descend on New Zealand looking for healthy, nutritious food to fuel them through their exertions.

what more could you ask?Opening a Pita Pit outlet costs between $250,000 and $450,000 depending on location, and the equity required is generally around 30-50 percent. ‘No previous experience in the food industry is necessary – Leonie and I are living proof of that!’ says Simon. New franchisees are trained in the Takapuna store until they are confident they can run their own store efficiently; the Pita Pit team also manages site evaluation, store design and build, and sets up all the equipment and supply arrangements.

The company has opportunities available throughout New Zealand. ‘You’ll need good health and a high energy level,’ says Pita Pit recruitment manager Tania Dalton. ‘You’ll also need a passion for hands-on running of your business, the discipline to follow our guidelines and a realistic assessment of your entrepreneurial skills or potential. If that’s you, call me.’

Simon and Leonie Scott are happy they made the call. ‘We are very pleased we chose Pita Pit. Not only is it a great and popular product but we’ve learned so much using the Pita Pit framework and systems. We’ve had their support through the earthquakes and built a portfolio of businesses. What more could you ask for?’

Pita Pit has arrived and is serving healthy food near you – now

Find more info at franchise.co.nz - Search: Pita Pit

Find more info at franchise.co.nz - Search: Pita Pit

the future of food HAS ARRIVED

Pita Pit New ZealandPO Box 331 471, Takapuna, Auckland 0740www.pitapit.co.nzContactTania DaltonP 0-9-486 [email protected]

advertiser info

Healthy, high quality food for meat lovers, vegetarians or vegans - everyone’s welcome at Pita Pit

Simon Scott: ‘There are lots of opportunities for building a business with a very strong turnover’

Pita Pit 73.indd 1 18/06/15 8:57 am

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Want to know what a franchise is really like? Ask the people who know

questions to ASK FRANCHISEES


• What sort of support did you receive when you first opened? How helpful was it? Did you receive enough support?

• What sort of marketing support did you receive? Was it effective? How did you make the best use of the opportunities it created?

ongoingOnce you are up and running, you’ll need a different type of support. You’ll be paying for it, usually through a flat fee, royalty or product mark-up of some kind, so you want to be certain you’ll get value for money.

• How good is the support you receive from the franchisor? What form does it take? How responsive is the franchisor to requests?

• What marketing and promotional campaigns are provided? On the whole, are they effective? What additional activities do you have to carry out yourself?

• Are supplier relationships good? Are there restrictions on what suppliers you can use? Do the preferred suppliers generally provide good value for money?

• If there is any specialist software provided, how good is it? Is it easy-to-use? Is it reliable? Do all franchisees use the same system?

• If there is an exclusive territory, is it of a size to allow you a reasonable return? Have there been any disputes over territories with the franchisor or other franchisees?

⇒ One of the best sources of information about any opportunity you may be considering is the existing franchisees in the same system.

After all, they have already made that choice and are living the life. By talking to them either in person or on the phone, you can learn what that life is really like. You will get a realistic assessment of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. Here are some tips to help you get the best out of your researches.

• Choose which franchisees you interview. You want to talk to a mix of established people who understand how the franchise works and its potential, as well as more recent franchisees who have been through the latest training. Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information.

• If possible, talk to at least four or five franchisees. They will all have different experiences and the more people you talk to, the more realistic an impression you will get. There’s always a risk of catching someone on an exceptionally good or bad day so you need to be able to put that feedback into perspective.

• Interview people face-to-face or over the phone, rather than via email. People will be much more brief and more guarded when giving written responses and you won’t be able to listen to their tone or ask follow-up questions.

• Do prepare for interviews – whether in person or over the phone – in advance. Keep them as brief as possible. If you’re serious, franchisees will usually be happy to answer questions but remember, it’s not their job to tell you about the franchise. They have their own business to run.

To help you prepare, here are some questions you might like to think about. Don’t ask every franchisee every question – pick the areas that are of most concern to you and focus on those.

how does it suit? The first thing you want to know is what sort of person you are talking to and how they run the business. Ask:

• What was your previous experience before buying this franchise? What did you know about the industry? What skills do you consider essential for success?

• What do you enjoy about the business? What do you dislike?• What hours are you open? How much time do you spend doing

preparation, organisation or paperwork after hours? How much of this do you do at work and how much at home?

• What was the impact of running the business upon your family and social life initially? What is it now?

• How has your experience matched up to what the franchisor told you?

preparationAn established franchisee should be able to evaluate the training they received. Of course, no training can prepare you for everything, so you need to be certain that on-site and ongoing support will be available to help you fill in the gaps when you first start.

• How good was the training? How far did it prepare you for running your own business? How well did it cover day-to-day operations? How well did it cover business development, sales and other subjects? Has the training programme changed since you went through it? Do you think it has improved?

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• What level of competition have you experienced? Does the franchise offer real competitive advantages? What are they?

• Has the franchisor met its obligations under the franchise agreement? Have there been any areas of dispute? How were these resolved?

financialIt might seem rude to ask strangers about what they earn, but if you want to choose a business that suits your needs then you need to know if it can meet your expectations. Here are some questions that shouldn’t seem too intrusive.

• Were the franchisor’s projections correct about the amount of capital and/or borrowing you would initially require? Have you had to increase your investment since?

• Were there any hidden fees or unexpected costs? If so, what were they?• How long were you trading before you achieved break-even? Before you

started generating income from the business?• Has the return been in line with your expectations?• What has the single greatest effect upon your annual net profit?

technologyTechnology is increasingly affecting all kinds of businesses (see page 6). Is your intended franchise switched on to the opportunities and threats it offers?

• Is the point of sale or invoicing system easy to use? Does it provide you with information that is of help in managing your business? Does it allow easy benchmarking against other franchisees?

• Does the franchise have a good website, and how does it affect franchisees? Do you feel you are in competition with the website or is it a good source of leads or business for you?

• Does the franchise have a co-ordinated social media strategy or do franchisees do their own thing? Are there guidelines in place?

• What was the last piece of technology introduced by the franchisor? How easily were you able to incorporate it into your business? How helpful was it?

relationshipFinally, one of the most important aspects of meeting a number of franchisees is that it will give you a feel for the type of people who are attracted to – and who succeed in – the franchise. If you buy into the franchise, these are the people who will be your colleagues and your mentors. How comfortable will you feel with them, as well as with the franchise itself?

• How would you describe your relationship with the franchisor and other franchisees?

• Is there good two-way communication with the franchisor? How does this happen? How often?

• How often do you meet or chat to other franchisees? In person? Over the phone? On-line?

• If you were starting again (without the operational knowledge you have now) would you buy the same franchise again?

Remember, although you want to find a business that will be a good financial proposition, you also want to find one where you will be happy. After all, a franchise is made up of more than a brand and a set of operating instructions – it’s made up of people. By talking to other franchisees, you’ll stand a good chance of finding out whether you could be one of them.


See also the article Could you be a franchisee? at www.franchise.co.nz

more info

The Fast 50 is a great way to get some perspective on what you are doing and celebrate your successes! It makes you feel like you’re part of something very significant that is going on in NZ

Chris Caiger and Jon Bridgewww.refreshrenovations.co.nzRank #28 with 292.35% growth2014 Deloitte Fast 50

NEW HORIZONS

ENTRIES CLOSE 3 J U L Y1 2 0 1 5www.fast50.co.nz | 0800 FAST 50 | [email protected]

EDIT Q Franchisees 75.indd 2 18/06/15 9:03 am

77


⇒ Getting out of the city and into the woods was the right decision for

the Kesseler family. Mike and Lisa and their two young children abandoned the Auckland traffic to open The Coffee Club at the Redwood Centre, just outside Rotorua, and they couldn’t be happier. ‘We made the right choice in the right place,’ Mike smiles.

It was a big decision for the couple, though. Mike was familiar with self-employment, having worked as an electrician for 10 years, but the experienced sparkie was a complete novice in the coffee business. Lisa had enough hospitality experience to know that although they dreamed of running their own café together, starting from scratch would be just too difficult. ‘So we started reading Franchise New Zealand magazine, learning how franchising works and getting familiar with the options. The Coffee Club attracted our attention because of all the awards it has won.’

In fact, The Coffee Club has won 14 Westpac New Zealand Franchise Awards to date, including the Supreme Franchise System of the Year title twice, and Franchisee of the Year a remarkable three times running. Ivy Joe of The Coffee Club in Bethlehem is the reigning champion.

Originally founded in Australia in 1989, The Coffee Club opened its 50th outlet in New Zealand last year and is continuing to grow. ‘Good food, great service and excellent coffee are the foundations of our success,’ says Brad Jacobs, one half of the dynamic duo who run the franchise here. ‘Our style is relaxed, stylish and affordable, and attracts a wide range of customers throughout all parts of the day.’

making the dream come trueMike and Lisa’s dream started to come true when they were escaping Auckland for a holiday home near Lake Tarawera. ‘We travelled down that way regularly, then one day we saw this brand new site at the Redwood Centre,’ Mike recalls. ‘We both immediately thought the site would be perfect for a café because of all the traffic and visitors going through to the lakes and the forest.’

Mike and Lisa weren’t the only ones to spot the location’s potential, as The Coffee Club had already snapped up an option on that very site. ‘We contacted them and from that point on, things moved rather fast,’ Mike grins. ‘We were able to convince The Coffee Club we were the right people for their brand new café, and they were prepared to consider a complete novice like me. They have such confidence in their training, and take it so seriously, that I think they could turn anyone into a good franchisee, to be honest. We had four weeks’ intensive training in various established sites and at the end I felt I could do it all.

‘Our training continued after we opened at Redwood, as we had the support team in for ten days ensuring everyone was up to speed. That’s all just part of the service – they even recruited and trained all our staff for us initially, so we had the right blend of skills to hit the ground running. We now have nine people on board and they are all very capable.

‘It says a lot for our chosen system that we are sparking on all cylinders in only nine months and there have not been many surprises along the way. We both think The Coffee Club has provided a very good blueprint, and as long as we follow it we’ll have made a great investment. That’s not to say it’s been easy – it’s a seven day operation, so Lisa and I rotate shifts round the kids and having time off – and it’s been a steep learning curve for me. You have to have patience sometimes but it’s nice to have lots of happy customers and if you get a grumpy one then keeping a friendly attitude is important to win them over.’

exceeding expectationsThe couple have discovered moving out of the city offers plenty of advantages. ‘We owned our house in Auckland, so we released a lot of capital when we sold it and we’ve found everything in Rotorua is much cheaper. Another bonus is that my parents have now moved down to the area too – as they are approaching retirement, they are going to get a lot more bang for their buck here.

‘I have to say that The Coffee Club has met and exceeded all our expectations. We couldn’t be happier!’

Brad Jacobs says that as The Coffee Club continues to grow, it has opportunities available in new sites in many parts of the country. The investment level is from $300,000 to $450,000 depending on location. ‘If you’d like to be part of our network, give me a call now and find out what makes us the stand-out choice for people like Mike and Lisa.’

Young family exchanges city traffic for country café with The Coffee Club

Find more info at franchise.co.nz - Search: The Coffee Club

sparking a NEW DIRECTION

The Coffee ClubPO Box 78 203, Grey Lynn, Auckland 1245 www.thecoffeeclub.co.nzContactBrad JacobsP 0-9-304 0008M 0275 263 [email protected]

advertiser info

Lisa and Mike Kesseler: ‘We made the right choice at the right time’

The Coffee Club 77.indd 1 18/06/15 8:59 am

78 Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Year 24 Issue 02 Winter 2015

⇒Franchise and Business OpportunitiesCompany Contact Pa

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FANZ Get more information

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0800 2 Fix It Home & Building

$30,000 NZ’s leading trade services franchise system. Seeking plumbers, mechanics and electricians. 6 6

N M 021 403 540 franchise.co.nz – search: 0800 2 fix it

0800 Sunshade Home & Building

$25,000 0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products. 7 7

N P 0-6-876 9675 franchise.co.nz – search: Sunshade

AA Auto Centre Auto Services $150,000 NZ’s premier provider in the auto service and repair market. 29 29

N P 0-9-966 8800 franchise.co.nz – search: AA Auto

A Buyer’s Choice Home InspectionsSarah Turner

Home & Building

$65,000+ A Buyer’s Choice Home Inspections are the largest home inspection franchise in Canada and are rapidly expanding in USA, South America, Europe and New Zealand. This is your chance to start your new career with your own home-based business.

13 171

N P 0800 863 636 M 022 043 1226 E [email protected] W nz.abuyerschoice.com franchise.co.nz – search: Home Inspection

Accessman Home & Building

$250,000+ Specialist hire company supplying access equipment to the construction and maintenance industry. 8 8

Y P 0-3-341 6333 franchise.co.nz – search: Accessman

ActionCOACH Business & Commercial

$80,000 ActionCOACH is the world’s #1 global network of business coaches and trainers. 30+ 1200

N P 0800 228 466 franchise.co.nz – search: Actioncoach

AGATHA Paris Retail $300,000 Iconic French fashion jewellery that fuses the fashionable with the affordable. 11 340

N P 0800 AGATHA franchise.co.nz – search: Agatha

Airify Home Services

$48,000+ Airify specialise in cleaning and maintaining heat pumps. Full training given. 1 1

Y P 0800 247 439 franchise.co.nz – search: Airify

AluRestore Home & Building

$49,000 Fully mobile aluminium joinery re-coating franchise. 1 1

N P 0508 737 867 franchise.co.nz – search: Alurestore

Amazing Clean New Zealand

Home & Commercial

$100,000- $150,000

Ultrasonic blind cleaning & repairs and curtain, upholstery/mattress cleaning. 1 70+

N P 0800 2 AMAZE franchise.co.nz – search: Amazing

Anchor Franchise Shannon Davidson

12 Food & Beverage

$300,000 Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

65 65

Y P 0-9-573 7050 E [email protected] W anchor.co.nz franchise.co.nz – search: Anchor

Anytime Fitness Health & Fitness

$280,000 Anytime Fitness is a convenient 24-hour international fitness club franchise. 4 1300+

N P 0-7-839 0209 franchise.co.nz – search: Anytime

Appliance Tagging ServicesSteve Wren

54 Business & Commercial

$74,500+ Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 40

N P 0061 3 8520 9750 M 0061 401 655 655 E [email protected] W appliancetaggingservices.com.au franchise.co.nz – search: Tagging

Archgola Home & Building

$10,000 Provider of all-weather permanent outdoor canopies. Seeking clever DIY people or tradesmen. 23 23

N P 0-9-426 0033 franchise.co.nz – search: Archgola

Armstrong Smarter Security

Business & Commercial

$150,000 Armstrong for smarter security. Retail and mobile locksmith and alarm specialists. 14 14

N P 0-9-415 0585 franchise.co.nz – search: Armstrong

At Your Request Franchise Group

Home & Commercial

$14,000 NZ’s premium home, commercial and lawn service franchise system. 200+ 200+

N P 0800 297 297 franchise.co.nz – search: Your Request

Baby-on-the-Move Retail $35,000 Specialising in rental and sales of baby and toddler car seats and other products. 26 26

N P 0-9-422 2285 franchise.co.nz – search: Baby

Bakers Delight Food & Beverage

$295,000 Bakers Delight is the world’s largest franchise bakery with 700+ bakeries across 4 countries, serving 2 million customers each week. Trading for 29 years. Proven business formula, with over 90% success rate. Full training including baking and ongoing operational assistance. Turn-key operation.

36 700+

Y P 0800 225 388 E [email protected] W bakersdelight.co.nz franchise.co.nz – search: Bakers

Bark Busters Leisure & Education

$20,000 - $40,000

Bark Busters is the world’s largest, most trusted dog training company. 2 450+

N P 0800 167 710 franchise.co.nz – search: Bark

Bathroom Direct Home & Building

$150,000- $250,000

Franchised bathroom renovation business. Supply and installation of bathroom products. 4 4

N P 0-9-913 3110 franchise.co.nz – search: Bathroom

Bedpost Retail $50,000 New Zealand’s premium specialist bedding and bedroom furniture retailer seeking motivated owner-operators.

16 16

Y P 0-9-278 1010 franchise.co.nz – search: Bedpost

BeSmart AccountingRay Kesha


$100,000 - $200,000

A turn-key business that gives you fast passive income using proven and unique marketing processes that deliver results. You do not need to be an accountant. Guaranteed income for the first three months. Accounting offices available throughout the South Island.

5 5

N P 0800 999 908 M 021 361 151 E [email protected] W besmartgroup.co.nz franchise.co.nz – search: BeSmart

Big Paddle Company Business & Commercial

$42,500 - $54,500

We provide a business-consulting model. Seeking experienced successful business people. 1 2

N P 0-9-630 7710 franchise.co.nz – search: Paddle

Bin Inn Retail Group Co-operative

Retail $110,000 Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required. 36 36

N P 0-7-575 6939 franchise.co.nz – search: Bin Inn

Bookends Education $30,000 Specialists in supplying all textbooks nationally to schools and other educational institutions. 18 18

Y P 0-3-377 9555 franchise.co.nz – search: Bookends

westpacDIRECTORYof franchising

Franchise & Business Opportunities

National Master Licence Opportunities

Specialist Advisors

⇒ ⇒ ⇒

788787

• Over 275 franchises & master licences

• Essential details• Investment levels• Specialist lawyers,

accountants, bankers & consultants

• Index to advertisers

EDIT_DIR_2402 78.indd 1 18/06/15 9:01 am

Search the Westpac Directory of Franchising at www.franchise.co.nz 79

GULP!

Who Do I Contact?

How Many Are There?

What Does It Cost?

What’s Available?


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Breakers Café & Bar Food & Beverage

$25,000- $200,000

Proven franchise model providing Kiwi fare at affordable prices. 7 7

N P 0-6-834 0537 franchise.co.nz – search: Breakers

Brucies Lawnmowing & Garden CareBruce Rea

Home Services

$49,000 Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

12 12

Y P 0-9-267 7244 M 027 273 4992 E [email protected] W thebruciegroup.co.nz franchise.co.nz – search: Brucies

Brumby’s BakeriesDavid Bernard

Food & Beverage

$400,000- $450,000

Australasia’s longest running and very successful bread franchise. The Brumby’s system and procedures have been developed to help you run your business. Every facet of running a Brumby’s store has been standardised to promote efficiency. Estimated turn-key price, depending on size and location.

18 329

N P 0800 894 199 M 021 331 243 E [email protected] W brumbys.com.au franchise.co.nz – search: Brumby’s

Bugger Café Food & Beverage

$250,000+ The Bugger concept is different from other cafés. We focus on an uplifting, entertaining food and coffee experience.

1 1

N M 027 551 0963 franchise.co.nz – search: Bugger

BurgerFuel Food & Beverage

$300,000+ The ultimate experience in gourmet burgers. Seeking hardworking people with great attitude. 30 41

Y P 0-9-376 6007 franchise.co.nz – search: Burger Fuel

Burger Wisconsin Food & Beverage

$140,000 “Home of the world’s best burgers.” Gourmet opportunity for operators with good taste. 24 24

N P 0-9-973 4559 franchise.co.nz – search: Wisconsin

CaciRebekah Christensen

32 Health & Beauty

$250,000+ Caci is a highly sought-after, well-recognised household name. Our clinics are a profitable business in a growing industry. Successful Caci franchisees come from all walks of life – from nursing through to corporate executives and beauty therapists wanting to go to the next level.

32 32

Y P 0-9-847 9220 M 021 369 846 E [email protected] W caci.co.nz franchise.co.nz – search: Caci

Café BotannixMurray Belcher

48 Food & Beverage

$150,000 Contemporary deli cafes serving organic coffee and organic food options in Palmers garden centres. 4 4

N P 0-9-444 4369 E [email protected] franchise.co.nz – search: Botannix

Cafe2U Food & Beverage

$129,410 Cafe2U is the world’s largest mobile coffee van franchise. 11 230+

Y P 0508 004 388 franchise.co.nz – search: Cafe2U

CafeMediaVaughan Reed


$25,000+ Here’s your shot at a uniquely profitable business opportunity. CafeMedia are leaders in delivering informative and engaging digital content within cafés. We are seeking self-motivated, driven individuals with a strong sales background for this exciting licensee business opportunity.

New New

N P 0800 4322 338 M 021 612 753 E [email protected] W cafemedia.co.nz franchise.co.nz – search: cafemedia

CAL Systems Financial Services

$90,000 Turn-key operation. Set up and run a finance company from home. 30 30

N P 0-4-293 6899 franchise.co.nz – search: CAL

Cartridge WorldGeoff Smith

23 Computer $100,000- $125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Operating worldwide. Easily learned, full training provided. Includes stock, plant, training and licence fee.

36 1650

N P 0-3-446 8600 M 0274 339 829 E [email protected] W cartridgeworld.co.nz franchise.co.nz – search: Cartridge

Cash ConvertersColin Mahoney

27 Retail $650,000 We’re New Zealand’s favourite place to buy and sell. We’re the world’s largest second-hand dealer and the market leader in short term credit services. Cash Converters has more than 700 stores internationally so you’ll be buying a tried and tested, well respected brand.

20 700+

Y P 0-9-281 7327 E [email protected] W cashconverters.co.nz/own-a-franchise.aspx franchise.co.nz – search: Cash Converters

Ceiling Master Home & Commercial

$62,500 Specialist cleaning system designed for ceilings, walls and exterior house washing. 3 3

N P 0-3-365 5111 franchise.co.nz – search: Ceiling

Central Landscape & Garden SuppliesMike Armour

63 Home & Building

$200,000 Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Y P 0-9-273 5352 M 0274 506 639 E [email protected] W centrallandscapes.co.nz franchise.co.nz – search: Landscapes

City Cake CompanySonya Conlon

86 Food & Beverage

$300,000 Boutique bakery operating for 20 years from Mt Eden, Auckland. Selling cakes and desserts, celebration cakes and wedding cakes. Franchisees must have business experience.

1 1

N M 022 042 8824 E [email protected] W citycake.com franchise.co.nz – search: City Cake

Civic Video Retail $150,000 Home entertainment stores specialising in the rental and sale of DVDs and games. 56 300

N P 0-9-523 6322 franchise.co.nz – search: Civic

Cleancorp Rose Dunn

Home & Commercial

$25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Y P 0-9-304 0599 M 021 507 293 E [email protected] W cleancorp.co.nz franchise.co.nz – search: Cleancorp

Clean PlanetTony Pattison


P.O.A. Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

100 100

Y P 0-9-622 0828 M 021 244 1709 E [email protected] W cleanplanet.co.nz franchise.co.nz – search: Planet

Cleantastic Commercial Cleaning


$13,800 A business of your own with a guaranteed income and lifestyle opportunities. 280 1000

Y P 0-6-843 3320 franchise.co.nz – search: Cleantastic

Club Physical Health & Fitness

$200,000 Club Physical is a health club. Our vision is to become New Zealand’s first choice in wellness. 14 14

N P 0-9-417 0071 franchise.co.nz – search: Physical

B-C

Looking for a business opportunity but don’t know where to start?1 Choose by IndustryWe have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at franchise.co.nz.

2 Choose by InvestmentThe ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

3 Choose by TypeThe description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz - use the search word in the right hand column to find it easily.

Please NoteEach listing contains information as supplied by that particular entity. However, you should confirm the accuracy of the information in each particular case. The FANZ column advises you which are members of the Franchise Association of New Zealand. You are advised to confirm the membership status of any entity. Neither the sponsors of this Directory nor the publisher accept liability for any omissions or errors.

EDIT_DIR_2402 78.indd 2 18/06/15 9:02 am



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Cobb & Co Food & Beverage

$200,000 The iconic kiwi family restaurant operating successfully throughout New Zealand since 1970. 8 8

N P 0204 1007 007 franchise.co.nz – search: Cobb

Coffee Culture Food & Beverage

$350,000+ Creating luxurious environments for our guests to enjoy the finest espresso coffee since 1996. 14 17

Y P 0-3-377 2605 franchise.co.nz – search: Culture

ColorGlo International Auto Services $47,000 Colour restoration and repair of leather, vinyl, plastic, cloth, carpet. 4 315

N P 0-9-524 6214 franchise.co.nz – search: Color Glo

Colourplus Retail $200,000+ A wonderful opportunity for someone with a passion for decorating and design. 29 29

Y P 0-9-818 9215 franchise.co.nz – search: Colourplus

Columbus CoffeePeter Webster

67 Food & Beverage

$250,000- $350,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Food and Beverage Franchise System of the Year and Supreme Franchise System of the Year 2009/10 and 2010/11. Suit owners with passion for coffee, food and the value of customer relationships.

58 58

Y P 0-9-520 1044 M 021 883 852 E [email protected] W columbuscoffee.co.nz franchise.co.nz – search: Columbus

Complete First Aid Supplies


$55,000 Market leader in supply of first aid kits to businesses. Seeking self-motivated people. 4 4

Y P 0-9-827 7726 franchise.co.nz – search: First Aid

Computer TroubleshootersDennis Jones

Computer $27,500 Offering the small to medium and SOHO business sector a full range of ICT services. CT are a global franchise group established in 1997, operating in 25 countries. National brand, full training and support. Ideal for those with a corporate background and management skills.

15 300+

N P 0800 728 768 M 0274 922 911 E [email protected] W computertroubleshooters.co.nz franchise.co.nz – search: Troubleshooters

ContoursSarah Archibald

Health & Fitness

$95,000 Contours is a nationwide chain of health and fitness clubs exclusively for women. 10 10

Y P 0-9-577 4223 M 021 479 123 E [email protected] W contours.co.nz franchise.co.nz – search: Contours

Cookie Time Food & Beverage

$65,000+ Distribution of snack products to retailers & other on-sellers. 42 44

N P 0-3-349 6161 franchise.co.nz – search: Cookie

Cookright Kitchen ServicesRobyn Broughton

26 Food & Beverage

$70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Y P 0800 804 104 E [email protected] W cookright.co.nz franchise.co.nz – search: Cookright

Cooltime Home & Building

$30,000 Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer. 7 7

Y M 0275 973 737 franchise.co.nz – search: Cooltime

Coresteel Buildings Home & Building

$75,000 Specialises in the design and construction of rural, commercial and industrial buildings. 22 22

N P 0-9-438 1562 franchise.co.nz – search: Coresteel

Corporate Cabs Business & Commercial

$35,000+ Proud to be New Zealand’s premier operator we invite you to consider joining our fleet. 400 400

N P 0-9-632 0600 franchise.co.nz – search: Cabs

CrestCleanGrant McLauchlan


$10,000 Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. NZQA training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

472 472

Y P 0800 273 780 E [email protected] W crest.co.nz franchise.co.nz – search: Crest

Crewcut Home Services

$8,800+ equip

Quality home service franchise providing property maintenance requirements to the domestic market. 260 260

Y P 0-9-481 0004 franchise.co.nz – search: Crewcut

Crust Gourmet PizzaDavid Bernard

47 Food & Beverage

$300,000 Crust Gourmet Pizza is ideally suited to today’s fast-paced lifestyle, providing excellence in service and high-quality product to customers. Seeking business-minded people with financial management experience, committed, willing to take advice and direction to achieve results. Need to be entrepreneurial with an appetite for success.

2 134

N P 0800 894 199 M 021 331 243 E [email protected] W crustpizza.co.nz franchise.co.nz – search: Crust

CutshopAndré Hofer

Home & Building

$800,000 Cutting, edging and drilling of sheet materials. Cut to any shape or size. With increased demand and a proven business concept we are seeking for experienced individuals prepared to employ and manage a production and marketing team to achieve above average return on investment.

1 1

Y P 0-9-527 2856 M 021 879 413 E [email protected] W cutshop.co franchise.co.nz – search: Cutshop

Deck & Fence ProJoe Hesmondhalgh

Home Services

$24,950 Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

28 28

Y P 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: Deck

Domino’s PizzaMark Crapper

64, 65

Food & Beverage

$250,000 Specialist quick service pizza franchise opportunity. You must have passion, commitment and a drive to succeed. Strong leadership skills, good people and administration skills, plus an entrepreneurial flair required. Have fun and work in a young, energetic and vibrant organisation.

85 1404

N P 0061 7 3633 3314 M 0490 136 215 E [email protected] W dominosfranchise.co.nz franchise.co.nz – search: Dominos

Donut KingCraig Watson

Food & Beverage

$250,000- $330,000

Donut King is a speciality donut and coffee chain which has been growing steadily in Australia since 1981. Now available in NZ. Full training and support given. Seeking self-motivated, energetic, positive people with good communication skills. Estimated turnkey price, depending on size and location.

3 350

N P 0061 4 1836 0392 E [email protected] W donutking.com.au franchise.co.nz – search: Donut King

Dream DoorsDerek Lilly

20 Home & Building

$75,000+ Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 35+

Y P 0-3-443 5133 E [email protected] W dreamdoors.co.nz franchise.co.nz – search: Dream

Driving Miss Daisy Home Services

$20,000 Driving Miss Daisy is a safe, friendly and reliable companion driving service. 55 57

Y P 0800 948 432 franchise.co.nz – search: Daisy

EcomistCraig Cameron

23 Home & Commercial

$30,000 A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

19 30

N M 0275 656 418 E [email protected] W ecomistsystems.com franchise.co.nz – search: Ecomist

EmbroidMeSarah Archibald


$95,000 World’s largest embroidery, screen printing and promotional products franchise. One stop shop for business needs. Highly visible retail stores, modern showrooms, latest embroidery technology. Operating since 2006. No experience required but good communication skills are essential. Financial assistance possible.

8 350

Y P 0-9-577 4223 M 021 479 123 E [email protected] W embroidme.co.nz franchise.co.nz – search: EmbroidMe

Esquires David Bernard

46 Food & Beverage

$350,000- $450,000

Esquires has a bold new look that sets us apart, and an expanded menu to get more value out of every sale and whole new level of support for our franchisees. We can bring your café dream to life.

42 100+

N P 0800 894 199 M 021 331 243 E [email protected] W esquirescoffee.co.nz franchise.co.nz – search: Esquires

Exceed Home Network Home & Building

$25,000 - $50,000

Exceed Home Network provide home delivered services for home and property owners. 27 27

Y P 0800 25 27 36 franchise.co.nz – search: Exceed

Expense Reduction AnalystsDenis Stevens


$79,500 World leading cost management group represented in 32 countries. We help clients reduce overhead expenses. Contingency based - no savings -no fees - no risk. Seeking experienced business people who want to capitalise on their experience. Earn what you’re worth, not what someone else wants to pay you.

26 700+

N P 0-4-566 6615 M 0274 487 089 E [email protected] W expensereduction.com franchise.co.nz – search: Expense

Fastway Couriers 22 Business & Commercial

$20,000+ Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

Y P 0-6 833 6333 E [email protected] W fastway.co.nz franchise.co.nz – search: Fastway

Fifo Capital Financial Services

$39,500+ Invoice discounting and factoring services designed to assist clients’ cash flow needs. 12 16

Y P 0-9-447 1999 franchise.co.nz – search: Fifo

Fix It Building Services Home & Building

$5,000+ New Zealand’s only nationwide trade-based building repair and renovation franchise. 11 11

Y P 0-9-566 0297 franchise.co.nz – search: Fix It

Flip Out New ZealandAdam Hetherington

Leisure & Education

$500,000 Flip Out is one of the world’s largest and most successful trampoline arenas. The thriving international business is now heading to New Zealand. We are seeking active individuals to join the hugely successful franchise and enjoy the benefits of a proven and effective business model.

New 30

Y M 0417 422 897 E [email protected] W flipout.co.nz franchise.co.nz – search: Flip Out

FMK Keratin Hair Straightening SalonSteve Nichols

Health & Beauty

$120,000- $150,000

FMK Keratin Hair Straightening Salon are offering you a fantastic opportunity to own your own FMK salon. You don’t have to be a hairdresser. It’s easier than you think and we will provide full training. Seeking people with a passion for great customer service.

New New

N M 021 933 322 E [email protected] W fmk.co.nz franchise.co.nz – search: FMK

Footloose Retail $160,000 New Zealand’s largest franchised ladies fashion footwear group. Ideal for motivated owner-operator. 22 22

N P 0-9-298 5228 franchise.co.nz – search: Footloose

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Freedom Companion Driving ServicesRichard Bright

Home Services

$19,900 Freedom Companion Driving Services provide a highly personalised companion driving service for those who can’t drive themselves. Based on award-winning systems with great ongoing support. Seeking caring individuals wanting a great lifestyle business helping people in their community.

12 12

Y P 0800 956 956 E [email protected] W freedomdrivers.co.nz franchise.co.nz – search: Freedom Driving

fridgefreezericebox Retail $150,000 Affordable on-trend street-wear in cool, individual, retail outlets. Benefit from our buying power. 2 2

N P 0-3-348 4768 franchise.co.nz – search: Fridge

Fritz’s Wieners Food & Beverage

$40,000 Fritz’s Wieners offer award-winning German bratwurst sausages with a variety of condiments. 6 6

N P 0800 437 489 franchise.co.nz – search: Fritz’s

Frontrunner Retail $160,000- $250,000

Well-established retailer of technical sports and athletic footwear, clothing and accessories. 9 9

N P 0-3-348 4768 franchise.co.nz – search: Frontrunner

Furniture Court Retail $250,000 Specialist furniture retailer in lounge, dining, bedroom, occasional and accessories. 20 20

N P 0-9-277 5465 franchise.co.nz – search: Furniture

Garage Carpet ProJoe Hesmondhalgh

Home & Building

$4950 Seeking quality-conscious licensees with a desire to work for themselves in a growth market. Garage carpet sales and installation plus garage door insulation. Great support from a well-known nationwide brand including 2 days training, tools, equipment, uniforms, marketing material etc.

34 34

N P 0-7-552 5311 M 0274 108 940 E [email protected] W garagecarpetpro.co.nz franchise.co.nz – search: Garage

Generation Homes Home & Building

P.O.A. We build houses for clients all over New Zealand for a fixed price and on a time guarantee. 14 14

N M 0274 908 399 franchise.co.nz – search: generation

Giggle TVJazz Kiihfuss


$140,000- $300,000

New Zealand’s largest digital signage network which uses a unique formula to entertain viewers and promote small business. Seeking forward-thinking, self-driven, focused people with pizzazz who want a business with lifestyle and repetitive income.

8 8

N P 0-6-355 3480 M 027 603 9991 E [email protected] W giggletv.co.nz franchise.co.nz – search: Giggle

Gloria Jean’s Coffees Food & Beverage

$300,000 Gourmet speciality coffee franchise. Seeking people passionate about coffee. 25 925

N P 0-9-520 6477 franchise.co.nz – search: Gloria

Golden Nuts Food & Beverage

$70,000 - $100,000

“The best nut roasting retail kiosk in the world” state-of-the-art design kiosk. 6 6

N P 0-9-622 0333 franchise.co.nz – search: Golden

Green Acres Franchise GroupMitchell Cooper

15 Home Services

$24,000 Green Acres, the largest and most successful home services group in New Zealand, started in 1991 and is still growing. Franchises available: home cleaning, commercial cleaning, lawn & garden care, car valet, pool valet or home maintenance services with Hire a Hubby, our sister company.

550 550

Y P 0800 692 643 E [email protected] W joingreenacres.co.nz franchise.co.nz – search: Green Acres

GroutProJoe Hesmondhalgh

Home & Building

$10,000+ GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group. Just $10,000 deposit with the balance paid over 5 years.

42 75

Y P 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: GroutPro

Guthrie Bowron Retail $250,000- $300,000

Decorating specialists retailing paint, wallpaper, accessories, floor coverings, custom-made curtains, and blinds.

44 44

Y P 0-9-306 1040 franchise.co.nz – search: Guthrie

Habitual Fix Food & Beverage

$180,000-$200,000

New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies. 16 16

N M 021 428 970 franchise.co.nz – search: Habitual

Hardy’s Health Stores Health & Beauty

$300,000 New Zealand’s premium group of retail natural health stores. 31 31

Y P 0-7-838 3274 franchise.co.nz – search: Hardy’s

Harrisons Carpet One Home & Building

$80,000 Earn a high income and build an extremely saleable business of significant value. 46 1800

Y P 021 283 8040 franchise.co.nz – search: Carpet

Harvey World Travel Retail $100,000 High profile award-winning retail travel agency. 54 350+

N P 0-9-307 1860 franchise.co.nz – search: Harvey

Healthy Air Home Services

$30,000+ Healthy Air is the recognised leader in the heat pump service, cleaning and sanitising industry. New New

N P 0-3-352 6986 franchise.co.nz – search: Healthy Air

Hell Ben Cumming

Food & Beverage

$200,000 A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

64 70

N M 027 364 2431 E [email protected] W hellpizza.co.nz franchise.co.nz – search: Hell

Hire A HubbyMitchell Cooper

45 Home & Building

$32,000 New Zealand’s first choice for professional home maintenance, building and renovation services. Hire a Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Y P 0-9-845 2640 E [email protected] W joinhireahubby.co.nz franchise.co.nz – search: Hubby

Hog’s Breath Café Food & Beverage

$750,000 Opportunity to own and operate a licensed family restaurant with a very successful brand. 2 82

Y P 0800 HOGSTER franchise.co.nz – search: Hogs

HRV Ventilation Home & Building

$350,000 Become part of the change at HRV. Certified HRV ventilation franchise opportunities available. 20 23

N P 0800 HRV 123 franchise.co.nz – search: HRV Ventilation

Humitech Business & Commercial

$90,825 Simple, effective panels to reduce commercial chilling costs and improve performance. 12 12

N P 0800 486 434 franchise.co.nz – search: Humitech

Illy EspressoBar Food & Beverage

$180,000 Illy EspressoBar is the latest in exciting café opportunities. Full training provided. 2 2

N M 021 707 758 franchise.co.nz – search: Illy

Insultech Group Home & Building

$80,000 - $125,000

Supply, install & advise on full range of insulation materials for new & existing properties. 5 5

N P 0-9-263 9770 franchise.co.nz – search: Insultech

Issimo Retail $150,000 Issimo is the fashion shoe franchise where exclusive doesn’t mean expensive. A destination store. 2 2

N P 0-3-348 4768 franchise.co.nz – search: Issimo

Jamaica Blue Food & Beverage

$370,000 Grow from strength to strength with your very own Jamaica Blue franchise. 6 134

Y P 0-9-377 1901 franchise.co.nz – search: Jamaica

Jani-King Business & Commercial

$22,200+ World’s number one commercial cleaning franchise company. Full support for franchisees. 300 13K+

Y P 0-9-441 9996 franchise.co.nz – search: Jani

Jellybeans Music Leisure & Education

$25,000 Jellybeans Music provides curriculum based music programmes for schools. New 30+

Y P 0800 754 372 franchise.co.nz – search: Jellybeans

Jesters Pies Food & Beverage

$220,000 Award-winning gourmet pie franchise. Easy business model to operate. 18 50+

Y P 0-9-442 4680 franchise.co.nz – search: Jesters

Jim’s Mowing Home Services

$15,000 Jim’s are the largest lawnmowing franchise in the world. Master franchises available all services. 282 2015

Y P 0-9-522 2265 franchise.co.nz – search: Jim’s Mowing

Jim’s Test & Tag Business & Commercial

$75,000+ vehicle

NZ’s number one choice for mobile electrical testing and tagging of in-service equipment. 20+ 120+

Y P 0800 454 654 franchise.co.nz – search: Jim’s Test

Jim’s Trees & Stump Removal

Home Services

$55,000+ Progressive and professional services – pruning, removal and climbing. Highest standards of training. 3 40

N P 0-6-843 2848 franchise.co.nz – search: Jim’s Trees

Jumping Beans International

Leisure & Education

$40,000 - $45,000

Leading edge, fun physical skills programme for children 0 to 6. 6 7

N P 0-9-475 9204 franchise.co.nz – search: Jumping

Just CabinsFenton Peterken

Home & Building

$185,000 Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

42 42

Y M 021 716 776 E [email protected] W justcabins.co.nz franchise.co.nz – search: Cabins

Just Cuts Health & Beauty

$100,000- $200,000

Just Cuts franchise. You don’t need to be a hairdresser to join. 24 174

N M 027 277 7071 franchise.co.nz – search: Justcuts

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Westpac New Zealand Limited

Getting started?If you’re just starting in franchising, talk to someone who isn’t.

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Just Loans Financial Services

$100,000+ Just Loans is a finance company providing personal loans. Turnkey money-lending system. 5 5

N P 0800 333 455 franchise.co.nz – search: Just-loans

Kelly SportsPaul Jamieson

20 Leisure & Education

$25,000 Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

31 58

N P 0-9-427 9377 M 021 409 241 E [email protected] W kellysports.co.nz franchise.co.nz – search: Kelly

Kinetic Electrical Home & Building

P.O.A. Electricians, electrical contractors – become more successful as part of the Kinetic team. 9 9

Y M 0274 852 010 franchise.co.nz – search: Kinetic

Kitchen StudioSimon Harkness

Home & Building

$150,000+ Kitchen Studio is New Zealand’s best-known kitchen design and installation specialist. Kitchen Studio has established an enviable pedigree in the market over 30 years by providing customers with seamless solutions from design through to installation and after-sales service.

16 16

Y P 0-3-964 4582 M 021 387 300 E [email protected] W kitchenstudio.co.nz franchise.co.nz – search: Kitchen Studio

KiwiHost Business & Commercial

$50,000 Turn your B2B sales skills into profit with an iconic brand. 18 18

N P 0-3-343 5007 franchise.co.nz – search: KiwiHost

Kiwikrane Leisure $50,000+ Kiwikrane is a national franchise. Franchisees own and operate amusement machine routes. 51 163

Y M 021 410 009 franchise.co.nz – search: Kiwikrane

KiwiYo Food & Beverage

$150,000- $600,000

Self-serve frozen yoghurt business. Fastest-growing international hospitality sector. 3 5

N P 021 339 644 franchise.co.nz – search: Kiwiyo

Kwik Kerb Home & Building

P.O.A. Market leaders in domestic and commercial continuous concrete kerbing. 42 800

N P 0800 865 945 franchise.co.nz – search: Kwik Kerb

Landmark Homes Home & Building

$50,000 A growing building franchise with a well-established brand offering stylish designs. 10 10

Y P 0-7-578 2295 franchise.co.nz – search: Landmark

Laser Electrical Home & Building

$30,000+ Multi award winning Laser Group assists electrical contracting companies become more successful. 56 131

Y P 0-9-820 3800 franchise.co.nz – search: Laser

Laser Plumbing Home & Building

$30,000+ Multi award winning Laser Group assists plumbing contracting companies become more successful. 36 69

Y P 0-9-820 3800 franchise.co.nz – search: Laser

Latitude Homes Home & Building

$50,000-$150,000

If you are looking for a business opportunity that puts you in control of your future with proven financial rewards, contact us.

7 7

N P 0-9-238 7661 franchise.co.nz – search: Latitude

LawnFix Home Services

$85,000 Lawn care – everything except mowing them. We are the qualified pros. 2 2

N P 0-7-548 0008 franchise.co.nz – search: LawnFix

Leadership Management


$75,000 LMA licensees deliver a process that provides skill and competency development. 6 44+

N P 0800 333 270 franchise.co.nz – search: LMA

Lifetime Distributors Business & Commercial

$20,000 Display marketing company that delivers the convenience of shopping in the workplace. 23 150+

N P 0-9-574 6695 franchise.co.nz – search: Lifetime

Lime Juice Bar Food & Beverage

$25,000 Mobile juice and smoothie bar. Easy to operate business in healthy food sector. 1 1

Y M 027 222 7487 franchise.co.nz – search: Lime

Liquorland Retail $250,000+ Specialist retailer of liquor and associated products. A member of Fly Buys nationally. 85 85

N P 0-9-621 0357 franchise.co.nz – search: Liquorland

Little Dribblers Leisure & Education

$12,500 An easily run part- or full-time business. Kids football for ages 1 – 7 years. 7 7

N P 0-4-586 6006 franchise.co.nz – search: Dribblers

Little Kickers Leisure & Education

$8,000+ Fun football (soccer) training for children aged 18 months – 7 years. 4 120+

N P 0-9-815 8607 franchise.co.nz – search: Kickers

LJS Seafood Restaurants

Food & Beverage

$190,000- $230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores. 13 13

N P 0-9-530 8090 franchise.co.nz – search: LJS Seafood

Lollipop’s Playland & Café

Leisure $400,000- $450,000

New Zealand’s most progressive childrens’ indoor playland. Offering unlimited parent supervised play. 6 23

Y P 0-3 322 4549 franchise.co.nz – search: Lollipop’s

Lone Star Food & Beverage

$600,000+ Lone Star is New Zealand’s largest restaurant & bar concept. 26 26

N P 0-3-374 3208 franchise.co.nz – search: Lone Star

Loven Home Services

$25,000 Eco-friendly oven, BBQ and range hood cleaning. No experience necessary. Full training and ongoing support.

3 3

Y P 0-9-294 9319 franchise.co.nz – search: Loven

Lush Lashes Health & Beauty

$12,500 NZ specialist in eyelash extensions since 2008. Home-based or salon. 14 14

N P 0800 Lush Lashes franchise.co.nz – search: Lush

Mad Butcher Food & Beverage

$350,000- $450,000

One of New Zealand’s best-known home grown franchises, trading since 1971. 36 38

N P 0-9-531 5910 franchise.co.nz – search: Butcher

MathZwiseKathy Redwood

Leisure & Education

$32,000+ Quality maths tutoring programme following NZ maths curriculum. Suits people with teaching background.

8 8

Y P 0800 120 965 E [email protected] W mathzwise.co.nz franchise.co.nz – search: MathZwise

McDonald’s Food & Beverage

$750,000+ The world’s market leader in the quick service restaurant industry. 150 31000

N P 0-9-539 4300 franchise.co.nz – search: McDonald’s

Meticulous Home Services

Home Services

$13,000 New Zealand’s premier home services franchise offering a range of professional services. 35 35

Y P 0-9-449 2004 franchise.co.nz – search: Meticulous

Mexicali FreshCindy Buell

8 Food & Beverage

$375,000+ Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants.

13 13

Y P 0800 EAT MEX M 021 750 070 E [email protected] W mexicalifresh.co.nz franchise.co.nz – search: Mexicali

Midas Car Care Auto Services P.O.A. New Zealand’s premier specialist automotive servicing franchise. 26 3000

N P 0-9-415 0234 franchise.co.nz – search: Midas

Mike Pero Mortgages Financial Services

$50,000 Mortgage broker service representing major lending organisations. 42 42

Y P 027 255 7090 franchise.co.nz – search: Mike Pero

Mini Tankers Business & Commercial

$75,000 - $150,000

On-site diesel refuelling service. 19 124

Y P 0-9-622 2671 franchise.co.nz – search: Mini

Mobile Hand Car & Marine Grooming

Auto Services $10,000 - $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services. 17 17

N P 0800 803 737 franchise.co.nz – search: Mobile Hand

Mr Fencer Home & Building

$80,000 Award-winning franchise system. Strong branding. Excellent buying privileges. Loads of forward work. 3 3

Y P 0800 673 362 franchise.co.nz – search: Mr Fencer

Mr Green Auckland Home Services

$20,000+ Mr Green Auckland Commercial Cleaning has new franchise opportunities in the Auckland area. We’re looking for hard working professional people and in return we offer a minimum guaranteed weekly income of $1,000 incl GST, full training, and business support. Call now for more information.

22 22

N P 0-9-414 6949 M 021 223 3236 E [email protected] W mrgreenauckland.co.nz franchise.co.nz – search: Mr Green

Mr Plumber Home & Building

$35,000 Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services. 10 10

N P 0800 677 586 franchise.co.nz – search: Mr Plumber

Mr Rental Home & Building

$600,000+ Mr Rental can train passionate, enthusiastic, people with the drive to be successful. 17 89

Y P 0-9-950 4145 franchise.co.nz – search: Mr Rental

Mr. Sandless NZLianne Walker

13 Home & Building

$28,000 Mr. Sandless, the world’s number 1 floor re-finisher, offer new franchisees with excellent people skills and communication full training, fixed royalties and great margins. Plus exclusive offer - get Dr. DecknFence franchise free when you purchase a Mr. Sandless territory. T&Cs apply.

2 300+

N P 0800 744 693 M 027 652 8908 E [email protected] W mrsandlessfranchise.co.nz franchise.co.nz – search: Mr Sandless

Mr Whippy Food & Beverage

$120,000 One of New Zealand’s oldest and established franchises is seeking new franchisees. 50 50

N P 021 333 333 franchise.co.nz – search: Mr Whippy

Mr Woo SushiAdam Parore

10, 75

Food & Beverage

$69,000 New Zealand’s first mobile sushi franchise. Mr Woo is your chance to get ahead and control your lifestyle. Full training and support, low overheads, great margins. Franchises available throughout the upper North Island. Finance available.

2 2

N M 021 781 250 E [email protected] W mrwoosushi.co.nz franchise.co.nz – search: Mr Woo

Muffin Break Food & Beverage

$340,000 Proven systems, our world class training and commitment to field support. 39 284

Y P 0-9-377 1901 franchise.co.nz – search: Muffin


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Muzz Buzz Food & Beverage

$270,000 Drive thru-outlet serving quick, convenient, sensational coffee. We have a proven business model. 2 56

N P 0-9-359 9068 franchise.co.nz – search: Muzz

Navigation HomesAaron Hall

18, 19

Home & Building

$75,000 - $175,000

Navigation Homes are offering an opportunity to own and drive a profitable house building franchise. Proven management system, support and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.

11 11

N P 0-9-294 6135 M 021 477 506 E [email protected] W navigationhomes.co.nz franchise.co.nz – search: Navigation Homes

New York Deli Food & Beverage

$250,000 New York Deli is a themed sandwich bar that uses wholesome ingredients. 2 2

N M 021 707 758 franchise.co.nz – search: New York

New Zealand Home Loans

Financial Services

$10,000 - $100,000

Seeking confident self-starters with sales expertise and excellent communications skills. 52 52

N P 0-7-839 0998 franchise.co.nz – search: Home Loans

New Zealand Letting Agents


$12,500 Property management services with full training and support for your business success. 6 6

N P 0800 103 203 franchise.co.nz – search: Letting

New Zealand Natural Ice Cream

Food & Beverage

$250,000 International ice cream parlour brand operating in 20 countries. 13 500+

Y P 0-9-274 6168 franchise.co.nz – search: New Zealand Natural

Night ’n Day Foodstores

Retail $300,000+ Night ‘n Day are the NZ grocery store market leaders. Seeking energetic operators. 45 45

Y P 0-3-471 7660 franchise.co.nz – search: Night’n

NovusMike James

9 Auto Services P.O.A. The Novus auto glass opportunity offers a proven business model with a nationally recognised brand. Seeking expressions of interest from existing auto glass companies as well as individuals wishing to purchase an existing Novus location. Highest quality products. Full training and ongoing support.

58 2100

N P 0-3-366 0870 M 021 228 7395 E [email protected] W novus.co.nz franchise.co.nz – search: Novus

NumberWorks’n Words

Education $50,000 Specialist maths and English tuition company, fun learning experience, instruction from specialist tutors. 23 54

Y P 0-9-522 0800 franchise.co.nz – search: Number

NZ Floor Sanding Co Home & Building

$95,000 inc. vehicle

Specialists in sanding and coating of timber floors. Supply and lay new timber floors. 7 7

N P 0800 272 888 franchise.co.nz – search: NZ Floor

Office Products Depot Business & Commercial

P.O.A. NZ’s leading independent business-to-business supplier of stationery supplies since 1989. 39 74

N P 0-9-915 4544 franchise.co.nz – search: Office Products

Oil Changers Auto Services $150,000- $250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

11 29

N P 0-3-343 6080 franchise.co.nz – search: Oil

Oporto New ZealandJohn Hyde

Food & Beverage

$350,000 Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Y P 0-9-538 0006 M 021 301 648 E [email protected] W oporto.co.nz franchise.co.nz – search: Oporto

Pack & Send New ZealandMatthew Everest

57 Retail $210,000 Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

13 120

Y P 0-3-982 7252 M 021 799 783 E [email protected] W packsend.co.nz franchise.co.nz – search: Pack Send

Palazzo Kitchens & Appliances

Home & Building

$200,000 Palazzo are the largest retailer of German kitchens. Seeking entrepreneurial people. 5 5

N P 0-3-365 0751 franchise.co.nz – search: Palazzo

Paleo Café Food & Beverage

$500,000 Paleo Café is looking for a passionate partner to bring Paleo Café to New Zealand. New 16

N P 0061 7 4225 5388 franchise.co.nz – search: Paleo Cafe

PalmersMurray Belcher

48 Retail $350,000 New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Palmers PlanetMurray Belcher

48 Retail $1m Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

2 2

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Paper Plus Retail $400,000 The Paper Plus Group is New Zealand’s largest franchised book and stationery retailer. 100 100

Y P 0-9-261 0871 franchise.co.nz – search: Paper

Para RubberVaughan Moss

Retail $150,000- $250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, including mats, and the iconic Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination.

9 9

Y P 0-9-532 8794 M 021 921 976 E [email protected] W pararubber.co.nz franchise.co.nz – search: Para

Paramount ServicesPaul Brown Bill Wu


$30,000 General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, decontamination, office equipment sanitising, pest control, window cleaning. Established in 1979, Paramount Services has 140 franchisees servicing 1,240 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

140+ 140+

Y P 0-9-376 7850 M 027 543 0233 E [email protected] W service-is-paramount.co.nz franchise.co.nz – search: Paramount

Pegasus Rental Cars Leisure Transport

P.O.A. Pegasus Rental Cars offers the best value for money car hire in New Zealand. 24 24

N P 0-9-378 7940 franchise.co.nz – search: Pegasus

Pie FaceJulian Field

33 Food & Beverage

$250,000 Bakery café concept. Premium gourmet pies baked fresh daily with funny faces on them. Premium coffee and other bakery products. Easy business model. Strong support and training provided. Franchise system growing fast globally. Motivated, hard-working franchisees needed.

3 80+

N M 021 281 7536 E [email protected] W pieface.co.nz franchise.co.nz – search: Pie Face

Pit Stop Auto Services $100,000+ New Zealand’s leading automotive repair franchise. Specialising in vehicle servicing, brakes, exhaust, suspension and tyres.

49 49

Y P 0-9-634 3666 franchise.co.nz – search: Pit Stop

Pita PitTania Dalton

73 Food & Beverage

$300,000-$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here. One of the fastest growing QSR brands and back-to-back Deloitte Fast 50 finalists is keen to expand into provincial NZ. Move now before the remaining locations are taken.

75 534

N P 021 669 290 E [email protected] W pitapit.co.nz franchise.co.nz – search: Pita Pit

Pizza Hut Food & Beverage

P.O.A. Established pizza chain with occasional resale opportunities available. 84 1000+

N P 0-9-525 8700 franchise.co.nz – search: Pizza Hut

Plumb’In Home & Building

$215,000- $260,000

Plumb’In is the largest bathroom specialist bulk retail franchise in New Zealand. 6 6

Y P 0-9-448 0280 franchise.co.nz – search: Plumb

Poolwerx Corporation Home Services

$86,800+ Pool and spa maintenance. A strong business model available to the NZ franchise market. 2 250+

Y P 0800 888 031 franchise.co.nz – search: PoolWerx

PostShop KiwibankKayleen Smith

Retail P.O.A. One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.

300+ Y P 0-9-336 8284 E [email protected] W nzpost.co.nz franchise.co.nz – search: Postshop

Prep & Paint ProJoe Hesmondhaigh

Home & Building

$14,990+ Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide.

5 5

Y P 0-7-552 5311 M 027 4108 940 E [email protected] W prepandpaintpro.co.nz franchise.co.nz – search: Paint Pro

Property InDepth Home & Building

$45,000 Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

N M 021 477 673 franchise.co.nz – search: Property

Propertyscouts Property ManagementJessica Down


$22,000 Become part of the nationwide Propertyscouts property management team. This opportunity provides great returns in a growing industry, combined with unparalleled business support including onsite training, a comprehensive operations manual and ongoing coaching. Enjoy a flexible lifestyle working for yourself but not by yourself.

5 5

N P 03-477 9228 M 027 222 7209 E [email protected] W propertyscouts.co.nz franchise.co.nz – search: Propertyscouts


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Experienced hand?We’ve had franchise specialists longer than most NZ franchisees have been in business.

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Provender NZ Food & Beverage

$125,000-$240,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate. 80+ 80+

N P 0800 661 663 franchise.co.nz – search: Provender

Provista Balustrade Systems

Home & Building

$25,000 Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

N M 0275 961 264 franchise.co.nz – search: Provista

Quest Serviced Apartments


$150,000- $600,000

Serviced apartment accommodation facilities. Operating in New Zealand since 1997. 33 150

Y P 0-9-366 9680 franchise.co.nz – search: Quest

Quinovic Property Management


$140,000 + NZ’s preferred national residential property management service since 1988. 28 28

Y P 0-4-801 7880 franchise.co.nz – search: Quinovic

Rainaway Spouting on the Spot

Home & Building

$45,000 Proven award-winning continuous spouting company selling to commercial and residential clients. 10 10

Y P 0-9-265 2147 franchise.co.nz – search: Rainaway

Raincatcher Systems Home & Building

$20,000 - $60,000

Triple filter system. Sales, installation & servicing. Suitable as add-on or stand-alone business. 3 3

N P 0800 724 622 franchise.co.nz – search: Raincatcher

Rapid LawnPeter Harvey

50 Home & Building

$45,000+ Hydroseeding erosion control roll-out turf. Niche industry. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. Full training. Ongoing support given.

5 5

N M 021 365 296 E [email protected] W rapidlawn.co.nz franchise.co.nz – search: Rapid

Realsure The House Inspectors

Home & Building

$65,000 Respected, strongly branded business providing trusted property reports for buyers and sellers. 5 5

N P 0508 732 578 franchise.co.nz – search: Realsure

realtyRETURNS The Property Improvers

Home & Building

$55,000+ Renovation agency specialising in arranging and managing residential renovation projects. 5 5

N P 0-9-213 7993 franchise.co.nz – search: RealtyReturns

Refresh RenovationsMatt Steele

42, 43

Home & Building

$150,000 New Zealand’s leading renovation business. Limited franchise opportunities available throughout New Zealand. Seeking business-minded individuals who want to grow themselves a large profitable business. No building experience necessary.

35 35

Y M 021 118 5810 E [email protected] W refreshrenovations.co.nz franchise.co.nz – search: Refresh

RE/MAX New Zealand Other $20,000 Global real estate network. 19 6500

N P 0-9-309 8478 franchise.co.nz – search: Remax

Rent a Dent Rental Vehicles

$100,000 Rent a Dent are one of the largest rental vehicle networks in New Zealand. 24 25

N P 0-9-275 2914 franchise.co.nz – search: Rent Dent

Rented.org.nzHamish Turner


$22,500 ‘Any time, any place, 100% property management’ systemised property management licensed model. Exceptional support, work/life balance, variety of opportunities, comprehensive training. Sense of humour and solid work ethic required.

7 7

N P 0800 562 3733 M 027 569 9991 E [email protected] W rented.org.nz franchise.co.nz – search: Rented

Resin WeldGraeme Coutts

Auto Services $10,000 Resin Weld offers a range of services in auto glazing which include windscreen repair and replacement. The franchise is 100% New Zealand owned supported by imported US technology under an exclusive distributor agreement. Good financial rewards are on offer with training and marketing support.

4 4

N P 0-9-827 6153 M 0274 745 174 E [email protected] W resinweld.co.nz franchise.co.nz – search: Resin Weld

Robert Harris Coffee Roasters Rod De Lisle

38 Food & Beverage

$150,000 min equity

Robert Harris Coffee Roasters is New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Y P 0800 426 333 M 0274 518 435 E [email protected] W robertharriscafe.co.nz franchise.co.nz – search: Robert Harris

Rodney Wayne Health & Beauty

$100,000+ We invite you to join this iconic Kiwi brand. 51+ 51+

Y P 0-9-358 4644 franchise.co.nz – search: Rodney Wayne

Room2rentMatt Whiteman

70 Home & Building

$200,000-$250,000

Room2rent is a mobile cabin rental business which uses a unique chassis system to deliver and level cabins. Semi-passive investment offering great returns. Opportunities available throughout New Zealand. Full training provided.

2 2

N P 0508 222 464 M 0274 422 766 E [email protected] W room2rent.net.nz franchise.co.nz – search: Room2rent

Rugbytots NZAnnalie Marks

Leisure & Education

$7,500 Seeking active and passionate people to run their own Rugbytots franchise, NZ’s first rugby-specific play programme for 2 – 7 year olds. Following the success in Auckland there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

1 50+

N M 021 878 335 E [email protected] W rugbytots.co.nz franchise.co.nz – search: Rugbytots

Saddlery Warehouse Retail $230,000- $460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider. 7 7

N P 0-9-970 1058 franchise.co.nz – search: Saddlery

SafeTSupplies Business & Commercial

$120,000 Custom-fitted safety supplies retail outlet on wheels New New

N P 0-9 525 2767 franchise.co.nz – search: SafeTSupplies

Seal-A-FridgeCraig Foxwell

Home Services

$30,000- $50,000

Seal-A-Fridge has been operating in Australia and New Zealand since 1988 and is the market leader in the replacement of commercial and domestic refrigeration seals. Refrigeration experience is not necessary, just a can-do attitude and a determination to build a successful business.

4 31

N P 0061 4 0847 1950 E [email protected] W sealafridge.com.au franchise.co.nz - search: Seal

Select Cleaning Home Services

$13,300 Home cleaning services franchise offering cleaning and lawn mowing businesses. Award winning system.

70+ 70+

Y P 0-9-278 4930 franchise.co.nz – search: Select

Shaky Isles Coffee Co Food & Beverage

$150,000 Shaky Isles Coffee Co. is a versatile café brand seeking savvy multi-site licensees. 4 4

N P 0-9-529 9177 franchise.co.nz – search: Shaky

Shed Boss Home & Building

$95,000+ ShedBoss are suppliers of high quality steel frame buildings. 12 37

N P 0-7-579 1525 franchise.co.nz – search: ShedBoss

Shingle Inn Café Food & Beverage

$290,000 - $450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand. New 40

N P 0061 7 3399 3000 franchise.co.nz – search: Shingle

Shoe Clinic Retail $200,000-$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. 12 12

N P 0-4-499 4495 franchise.co.nz – search: Shoe Clinic

Sierra Boutique CaféMurray Belcher

48 Food & Beverage

$120,000- $280,000

Network of premium cafes specialising in gourmet coffee and freshly prepared food. 32 32

N P 0-9-444 4369 E [email protected] W sierracoffee.co.nz franchise.co.nz – search: Sierra

Signature Homes Home & Building

$75,000+ New Zealand’s leading branded custom home builders, established 1983. 19 19

Y P 0-9-415 2468 franchise.co.nz – search: Signature

SimpliFood Retail $150,000 Strongly-branded food retail store franchise. Sells quality food ingredients and specialised products. 6 6

N M 021 997 722 franchise.co.nz – search: SimpliFood

Simply Squeezed Food & Beverage

$80,000 Sell and distribute NZ’s favourite range of chilled juice and beverage products. 40+ 40+

Y M 021 747 643 franchise.co.nz – search: Squeezed

sKidsChris Bartels

53 Leisure & Education

$34,000 Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and enjoy the company of children.

100 100+

Y P 0-9-576 6602 M 021 974 221 E [email protected] W skids.co.nz franchise.co.nz – search: sKids

Small Business AccountingAdam Parore

41, 63


$42,000 A monthly accounting service specifically designed to provide regular support for the self-employed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and / or with sound bookkeeping knowledge, and good communication skills.

48 48

Y P 0-9-378 0934 P 0800 114 SBA E [email protected] W sba.co.nz franchise.co.nz – search: SBA

Smallprint NZ Other $40,000 Work from home business making jewellery that captures loved ones’ hand and foot prints. 3 140+

N P 0061 1 800 762 557 franchise.co.nz – search: Smallprint

Smith’s Sports Shoes Retail $150,000- $400,000

National sporting footwear retailer, specialising in top brand performance footwear. 14 14

Y M 021 2424 515 franchise.co.nz – search: Smith’s

Snap-on Tools Auto Services $52,000+ Snap-on Tools franchisees sell the world’s best tools via mobile stores to professional tool users. 14 5000

Y P 0800 SNAP ON franchise.co.nz – search: Snap-on

Snap Printing Business & Commercial

$220,000+ Australasia’s leading and most successful ‘on demand’ printing and copying franchise. 5 180

Y P 0-9-379 0822 franchise.co.nz – search: Snap Print

Spagalimis Italian Pizzeria

Food & Beverage

$250,000 Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training. 5 5

N P 0800 113 113 franchise.co.nz – search: Spagalimis

Speedy SignsSarah Archibald


$95,000 New Zealand’s and the world’s largest signs and graphics franchise. Our full service sign centres use the latest computerised technology to produce high quality custom signage. Operating since 1986. Now in 40 countries. Established locations may be available. No previous experience required. Financial assistance possible.

24 850

Y P 0-9-577 4223 M 021 479 123 E [email protected] W speedysigns.co.nz franchise.co.nz – search: Speedy


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Spiderman Home Services

P.O.A. Pest control offering good opportunities to trade within the Spiderman network. 4 4

N P 0-3-455 3793 franchise.co.nz – search: Spiderman

Step into Life Health & Fitness

$34,995 Step into Life are the undisputed leaders in group outdoor personal training. 4 161

N P 0800 134 136 franchise.co.nz – search: Step into Life

Stihl Shop Retail $100,000+ Looking for individuals with good business acumen and great customer service. 61 61

N P 0-9-262 4000 franchise.co.nz – search: Stihl

Stirling SportsWayne Turner

52 Retail $340,000 We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

44 44

Y M 021 748 144 E [email protected] W stirlingsports.co.nz franchise.co.nz – search: Stirling

Storage Box Retail $100,000 The preferred storage specialists in New Zealand, providing storage solutions to customers. 20 20

N P 0-9-271 1025 franchise.co.nz – search: Storage

Streetwise Coffee Food & Beverage

$110,000 Serving thousands of coffee-loving customers every day from designer coffee outlets. 16 16

Y P 0-6-364 5733 franchise.co.nz – search: Streetwise

Subway 21 Food & Beverage

$250,000 The world’s largest quick service submarine sandwich and salad franchise. Over 260 locations in New Zealand and 46,000 worldwide. Opportunities for new and existing restaurants available New Zealand wide.

266 46K+

N W subway.co.nz/about-us/own-a-franchise franchise.co.nz – search: Subway

SumoSalad Food & Beverage

$450,000 The healthy fast food alternative. Join Australia’s fastest growing franchise. 2 80+

N P 0061 4 0105 5437 franchise.co.nz – search: SumoSalad

Sunbright Lamp DistributorsMark Belavskis

26 Home & Building

$26,000 Every commercial or retail building you drive past needs our products at some time. Sunbright provides a mobile lighting maintenance and installation service using top quality fluorescents and LED’s. We advise customers how to get the best lighting and usually install on the spot.

13 13

N P 0-9-478 9824 M 021 958 781 E [email protected] W sunbright.co.nz franchise.co.nz – search: Sunbright

Super Liquor Food & Beverage

$300,000 New Zealand’s largest retail liquor group offering convenience, value and exceptional service. 102 102

Y P 0-9-523 4064 franchise.co.nz – search: Super Liquor

Super ShuttlePeter King

68, 69


$90,000 No stress, no sales to make and no money to chase. Super Shuttle is New Zealand’s No. 1 nationwide airport passenger transport system. Our owner-driver franchisees are ambassadors for New Zealand. Low-risk business, simple to operate. The more you work, the more you make.

120 120

N P 0-9-522 5710 M 021 734 599 E [email protected] W supershuttle.co.nz franchise.co.nz – search: Super Shuttle

Superbuild Home & Building

$50,000 Superbuild is one of New Zealand’s largest suppliers of construction and coating systems. 9 9

N P 0800 GO 4 SUPER franchise.co.nz – search: Superbuild

Swimart Pool & Spa Services

Retail $175,000 Retail store franchise providing all the needs for pool & spa owners. 4 63

Y P 0800 928 373 franchise.co.nz – search: Swimart

TACA NZ Business & Commercial

$65,000 Tungsten coating specialists. Supplier of hard facing services to a range of industries. 5 13

N P 0061 3 8727 5000 franchise.co.nz – search: TACA

Take Note Retail $300,000 Over 60 stores throughout New Zealand, all of which are locally owned and operated. 20+ 20+

N P 0-9-261 0871 franchise.co.nz – search: Take Note

Tall Poppy Real EstateDavid Graves


$100,000 With strong business focus (maybe without real estate experience) you’ll be capable of high quality recruitment, the ability to think innovatively, strategically and possess marketing flair. You’ll be comfortable in a highly client-centric environment fostered by a fast-rising star with huge market share aspirations.

11 11

N P 027 4432 897 E [email protected] W tallpoppy.co.nz franchise.co.nz – search: Poppy

Tasman Insulation Home & Building

$30,000 Installation of PinkBatts into new and existing residential properties. 19 19

Y P 0-9-525 9563 franchise.co.nz – search: Tasman Insulation

The 2n’5 Franchise Retail $70,000 A proven retail concept that has successfully run since 1994. 17 17

N P 0-6-757 2702 franchise.co.nz – search: 2n’5

The Alternative Board Business & Commercial

$100,000 Seeking franchisees to facilitate peer board meetings and offer executive coaching to business owners. 3 150+

Y P 0-9-446 0963 franchise.co.nz – search: Alternative Board

The Athlete’s Foot Retail $250,000 World’s leading sports footwear retailer. Exclusive fitprint technology and proven training. 9 600+

N P 0-6-875 1479 franchise.co.nz – search: Athlete’s

The Cheesecake ShopDavid Reid

58, 59

Food & Beverage

$200,000+ The Cheesecake Shop was established in 1991 and has developed into a network of 200 cake shops operating across Australia, New Zealand, Poland and the United Kingdom. With The Cheesecake Shop franchise, you don’t need to be a baker. Our excellent training course teaches you how to make our wonderful desserts in just 4 weeks.

16 200

N P 0-9-475 9634 M 021 625 555 E [email protected] W thecheesecakeshop.co.nz franchise.co.nz – search: Cheesecake

The Christmas Heirloom Company

Retail $60,000 Providing high quality, luxurious Christmas decorations. A profitable seasonable business. 11 11

N P 0-7-839 6209 franchise.co.nz – search: Christmas

The Coffee ClubBrad Jacobs

77 Food & Beverage

$300,000- $450,000

One of NZ’s fastest growing café and restaurant franchises, with a comprehensive menu and relaxed dining experience. Proven track record with further expansion planned. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

55 350+

Y P 0-9-304 0008 M 027 526 3333 E [email protected] W thecoffeeclub.co.nz franchise.co.nz – search: Coffee Club

The Coffee Guy David Bernard

Food & Beverage

$98,500 New Zealand’s number one mobile coffee company. The Coffee Guy franchise opportunity is simple, fun and flexible. With full training and support, a stand-out brand, and minimum sales guaranteed, you can’t go wrong. We have franchises available throughout the country.

56 56

N P 0800 894 199 M 021 331 243 E [email protected] W thecoffeeguy.co.nz franchise.co.nz – search: Coffee Guy

The Interface Financial GroupGary Wong

Financial Services

$39,000+ The Interface Financial Group is a world-class franchising operation which provides a debtor financing service to the SME business market. Interface has been operating worldwide for over 40 years and in NZ for 10 years. Full training and support provided. $100,000 minimum working capital.

11 150+

N P 0-9-302 7704 M 021 801 710 E [email protected] W interfacefinancial.co.nz franchise.co.nz – search: Interface

The NZ Manuka Egg CompanyMiles Dixon

Food & Beverage

P.O.A A taste sensation - Manuka smoked bacon and egg franchise business opportunity. Unique kiwi food at an affordable price, using the best ingredients available throughout NZ. No experience needed, full training and support, large territories, genuine repeat business. Join us and grow with us.

33

N P 0-3-485 9660 M 027 834 3096 E [email protected] W nzmanukaeggs.co.nz franchise.co.nz - search: Manuka

The Wheel MagicianLisa Thomas

4 Auto Services $49,950 Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

7 7

Y P 0-4-477 0284 M 027 253 7311 E [email protected] W wheelmagician.co.nz franchise.co.nz – search: Wheel Magician

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000-$600,000

A total food and beverage concept, operating in more than 5 countries. 7 30

N P 0061 3 9480 1030 franchise.co.nz – search: Theobroma

Thexton Armstrong 72 Business & Commercial

$25,000- $50,000

This is a long-term extremely profitable opportunity where you are fully trained and supported to grow your own successful consulting business. Seeking business-consulting franchisees. Would suit CEOs, CFOs, professionals, directors, ex-corporates ex-business owners and others wanting more lucrative, fulfilling and less stressful career alternatives.

30 80

N M 027 509 3385 E [email protected] W thextonarmstrong.com.au franchise.co.nz – search: Thexton

Touch Up GuysMartin Smith

26 Auto Services $88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

26 200

Y P 0800 759 363 M 021 721 430 E [email protected] W touchupguysfranchise.co.nz franchise.co.nz – search: Touch Up

ToyhireKevin Mains

Retail $5,000+ Toyhire rents baby equipment, slides, climbers, playhouses, bouncy castles and birthday party gear. Customers love the variety, quality and savings they get over buying. Your franchise can be run from home or a small warehouse. Amazing profitability and freedom is achieved with our systems.

3 3

N P 0-9-573 6124 M 021 676 444 E [email protected] W Toyhire.co.nz franchise.co.nz – search: Toyhire

Toyworld Retail $200,000- $500,000

Join New Zealand’s largest independent toy retailing group. 29 180

N P 027 283 2222 franchise.co.nz – search: Toyworld


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Ultra-Scan Agriculture $80,000+ Ultra-Sonic animal pregnancy scanning. Mobile rural lifestyle working with animals. 19 19

Y P 0508 858 727 franchise.co.nz – search: Ultra Scan

United SweetsGarrick Smart

71 Retail $200,000 United Sweets is the biggest and best American and international confectionery retailer in New Zealand. Join the revolutionary new franchise system sharing online revenue. If you’re looking for a great investment, or to take control of your own future, look no further.

11 11

N M 027 522 5259 E [email protected] W unitedsweets.co.nz franchise.co.nz – search: United Sweets

United Video Retail $250,000 NZ’s leading video rental retailer. National coverage. New and existing franchises available. 78 78

N P 0-7-853 7035 franchise.co.nz – search: United Video

Urban Turban Food & Beverage

$250,000 It is never too late to transform your passion for Indian cuisine into a profitable business. 1 1

Y P 0-9-538 0006 franchise.co.nz – search: Turban

Valentines RestaurantsMurray Belcher

48 Food & Beverage

$400,000 Value-for-money buffet restaurants, great for the special occasion or groups. Established in 1989. Proven model. Suitable for metropolitan location. Solid business opportunity for person/s with energy and preferably hospitality background. Full training and ongoing support provided.

11 11

N P 0-9-451 9102 M 021 483 500 E [email protected] W valentines.co.nz franchise.co.nz – search: Valentines

Venluree Home & Building

$40,000 A unique opportunity to be part of an iconic New Zealand company and build a real business of value. 16 16

N P 0-9-913 4185 franchise.co.nz – search: Venluree

Versatile Homes and Buildings

Home & Building

P.O.A. Own your own business and build your wealth with our support. 35 35

N M 0274 970 128 franchise.co.nz – search: Versatile

V.I.P. Home ServicesJohn & Estelle Logan

49 Home Services

$15,000+ Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawnmowing and cleaning throughout NZ. Comprehensive training and support provided.

120+ 1200

Y P 0-9-263 0544 M 021 489 861 E [email protected] W viphomeservices.co.nz franchise.co.nz – search: VIP

Warmup New Zealand Home & Building

$20,000 Warmup has become the heating product of choice for the majority of property and construction professionals.

15 30

N P 0-9-820.3850 franchise.co.nz – search: Warmup

Waxnlaser Health & Beauty

$35,000+ clinic

Specialist beauty business. Become the market leader by focusing on doing one thing really well. 3 3

N P 0-4-565 0353 franchise.co.nz – search: WaxnLaser

Wet-seal Home & Building

$50,000 Wet-seal waterproofing and underfloor heating provides leading products. Full training and support. 8 47

Y P 0800 436 000 franchise.co.nz – search: Wet-seal

Window Cleaning PlusStu Balfour

Home Services

$14,950+ Built on more than 60 years of company history and perfected over the past 10 years. Window Cleaning Plus was created to capture a specialised sector of the cleaning services market. Exciting opportunities now exist for franchisees to join us.

New New

N P 0-800 000 309 M 027 447 2254 E [email protected] W windowcleaningplus.co.nz franchise.co.nz – search: Window Cleaning

Whats Up House InspectionsKarl Papa

Home & Building

$69,995 New Zealand’s leading pre-purchase home inspection company providing reports you can rely on. Work from home with the latest systems and full support. Excellent opportunities available throughout New Zealand. This is an amazing opportunity for builders wanting a new challenge with excellent returns.

6 6

N M 021 952 397 E [email protected] W wuhi.co.nz franchise.co.nz – search: Whats Up

Wholly Bagels & Pizza Food & Beverage

$250,000-$400,000

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise. 6 6

Y M 021 272 2422 franchise.co.nz – search: Bagels

Window DressingsGlenn Crowe

Home & Building

$25,000 We offer quality window treatments in the comfort of the client’s home. Low start-up and overhead costs make this opportunity perfect for those who want to take control of their earning potential and be proud of the products and services they offer.

1 1

N M 021 345 109 E [email protected] W windowdressings.co.nz franchise.co.nz – search: Window Dressings

Window TreatmentsGraeme Rose

Home & Building

$100,000 Window Treatments manufacture and supply blinds, awnings, shutters, insect screens. Franchises available in Invercargill, the West Coast of the South Island, New Plymouth & Gisborne. Franchisee provides measure and quote and installation service from their mobile showroom. Production is handled by Window Treatments in Christchurch.

21 21

N P 0-3-343 1876 M 021 338 031 E [email protected] W window-treatments.co.nz franchise.co.nz – search: Window Treatments

WoolgroGeoff Luke

55 Home & Building

$25,000 - $50,000

Woolgro is a unique and proven system to establish premium lawns using our innovative pre-seeded lawn mats. You don’t have to have a landscaping background - just be customer-focused and enjoy working outside building a business based on excellent service.

2 2

N P 0-9-570 1985 M 021 957 600 E [email protected] W woolgro.co.nz franchise.co.nz – search: Woolgro

Xpresso DelightAllan Parker

44 Food & Beverage

$64,950 We transplant the café experience into the workplace using state-of-the-art commercial grade automatic bean-to-cup espresso machines providing quality coffee. We provide a semi-passive income based on one day of work but equivalent to a week’s salary with lifestyle benefits.

17 183

Y M 021 875 431 E [email protected] W xpressodelight.co.nz franchise.co.nz – search: Xpresso

YB12 - Best Year of Your Life


$1,950 - $3,950

Individual, business and corporate coaching - YB 12 Your Best 12 Months Ever programme. 22 120

N P 021 0291 8397 franchise.co.nz – search: YB12

Yard Art & Moulds InternationalSteve Wigglesworth

Home & Building

$6,000 - $40,000

Established garden ornament manufacturers and distributors of quality latex and fibreglass moulds for concrete. There are options available from full Licensed Dealerships to backyard hobby businesses. Sell online, at markets or from your own premises. Thousands of designs available. Email me for options.

15+ 20+

N P 0-9-431 3176 M 021 108 6486 E [email protected] franchise.co.nz – search: Yard Art

Z EnergyJulie Fitzgerald

11 Retail $500,000 Z Energy retail sites are operated by Z cluster retailers – self-employed multi-site retailers who are highly skilled and passionate about leading people, delighting customers and making a difference in their local community.

208 208

N P 0-4-498-0200 M 027 555 1498 E [email protected] W z.co.nz franchise.co.nz – search: Z Energy

Zexx NZDerek Sampson

Food & Beverage

$25,000 - $50,000

Zexx NZ offers a range of better-for-you fruit juice slushy and smoothie products that meet the ‘Fuelled 4 Life” criteria. This represents an exciting opportunity for someone who is motivated and looking to capitalise on an existing business success.

12 16

N P 0800 556 022 M 021 724 290 E [email protected] W zexxnz.co.nz franchise.co.nz – search: Zexx

Zones Landscaping SpecialistsMatt Steele

30, 31

Home & Building

$50,000 Zones is New Zealand’s only franchise specialising in design and build landscaping services. Franchise opportunities available throughout New Zealand. Seeking people who love creating outdoor spaces. You do not need to be a landscaper.

3 3

N M 021 118 5810 E [email protected] W zones.co.nz franchise.co.nz – search: Zones


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If you have a passion for our product and a desire to run your own successful business then this could be

the franchise you are looking for.

The City Cake Company is franchising throughout New Zealand and is targeting the following areas:

Interested? – email [email protected]

www.citycake.com or see our Facebook page

AlbanyHamiltonTauranga

Havelock NorthWellingtonNelson

ChristchurchDunedinQueenstown

For Franchise Advice

in the Wellington region

Have a chat with our legal experts:

Claire Byrne 04 916 7483 Dave Robinson 04 916 6307

www.gibsonsheat.com

[email protected]

027 564 9942

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By NatureDimtsas Vasileios

P: 0030 2414 05207 M: 0030 69322 15994 [email protected] www.bynature.gr/en

Retail By Nature was founded in 2008 to market natural cosmetics, wooden toys and handcrafted products. The company’s philosophy is based on the contribution to environmental improvement and raising awareness by promoting ecological consciousness. The total investment fee is €50,000. A small investment that ensures a quick return on investment and strong performance.

5 Euros 50,000

Central RentalsSteve DaveySee page 32

P: 06 351 2870 M: 027 257 6856 [email protected] www.business4sale.kiwi/my-listings/BC37530/

Home Services Have you ever wanted to own a master franchise and take it to market? This current business has all the attributes to be a great master franchise and we are looking for someone to buy it and take that opportunity forward.

NZ$ 200,000+

Get ThreadedLiz See

P: 0061 4 1300 4127 M: 0061 4 1300 4127 [email protected] www.getthreadednow.com

Health & Beauty Get Threaded is an exciting international business leading the industry in the ancient art of hair removal by the technique known as threading. Popular all over the world. We are looking for entrepreneurs who want to be part of a cutting-edge niche concept for Get Threaded brow & beauty bars and salons, offering threading and other beauty services.

30+ AU$ 100,000+

Lolita S.A.Michel Cohen

P: 00598 2309 0890 [email protected] www.lolita.com.uy

Retail Fashion franchise system. Most successful Latin American chain of ladies’ fashion stores already operating in 12 countries. Seeking master franchisees for the New Zealand and Australian markets.

75 US$ 150,000-250,000

MagnetiteIan Harkin

P: 0061 2 9565 4070 M: 0061 410 684 093 [email protected] www.magnetite.com.au

Home & Building Magnetite retrofit double glazing - your window of opportunity. Do you “get” double glazing? Are you “hands- on?” Can you motivate a team? Do you want variety, including marketing, installation & customer service? Our mantra is assess, design and deliver comfort. We aim to provide trusted advice. If you connect with that, contact us about a master licence today.

12 AUD$ 150,000

Paleo CaféJai Hobbs

P: 0061 7 4225 5388 M: 0061 409 764 662 [email protected] www.paleo-cafe.com.au

Food & Beverage Paleo Café are looking for a passionate partner to bring Paleo Café to New Zealand. This exciting opportunity for a master franchisee is perfect for the health-conscious person who wants to make their passion their profession.

16 NZ$ 500,00

Ready Steady Go KidsStuart Derbyshire

P: 0061 1 300 766 892 M: 0061 411 837 163 [email protected] www.readysteadygokids.com.au

Leisure & Education Australia’s leading multi-sport and exercise programme for pre-school aged children (2.5 – 6 years). More than 200 locations in Australia, Singapore, UK, India, Indonesia and Vietnam. Fun, flexible and rewarding. Love working with kids? Passionate about sports and physical activity? Understand the importance of customer service? If you answered yes, Ready Steady Go Kids would love to hear from you.

200+ AU$ 55,000

ACCOUNTANTSBlackler Smith & CoBen Blackler

Blackler Smith & Co is a relationship-based chartered accounting firm. For years Ben Blackler has assisted franchisors and franchisees with structures, business advice and annual tax accounting. Ben can help you buy a business, set it up correctly, run it effectively and protect your investment.

Greater Wellington

N P 0-4-555 9090 E [email protected] W bsco.co.nz franchise.co.nz – search: Blackler

Franchise AccountantsPhilip Morrison

87, 90, 91

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National Y P 0800 555 8020 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Inspired AccountantsCraig Weston

87 We are Chartered Accountants who specialise in franchising. Having a look under the bonnet is key when buying a business. We set up robust accounting and reporting systems to enable you to really know how the business is going. Inspired Accountants – Inspiring You.

National Y P 0-9-309 2561 M 021 309 309 E [email protected] W inspired.co.nz franchise.co.nz – search: Inspired

RightWay 34, 35

Small business advisory and accounting. We offer regular client site visits and fixed monthly pricing packages. Our core focus is on small businesses, especially hospitality, trades, retail and professional services. Regional partners are able to help with advice without getting bogged down with number crunching.

National N P 0800 555 024 E [email protected] W rightway.co.nz franchise.co.nz – search: RightWay

Staples Rodway ChristchurchJon Robertson Dave McCone

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Y P 0-3-343 0599 E [email protected] W staplesrodway.com franchise.co.nz – search: Staples

Young Read WoudbergEric Woudberg Raimarie Pointon Steve Read, Natalie Milne

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Y P 0-7-578 0069 M 027 570 1172 E [email protected] W yrw.co.nz franchise.co.nz – search: Woudberg

Zebra AccountingDeidre Graham

89 Zebra helps Kiwi businesses and individuals by looking after their accounting for a low price. Zebra is an easy to use and stress free accounting service made to save you time so you can spend it on the more important things in life.

National N P 0800 110 160 M 027 229 0067 E [email protected] W zebratax.nz franchise.co.nz – search: Zebra

FINANCE PROVIDERSANZSean Dwyer

14 ANZ is dedicated to being the leader in the provision of financial services to the New Zealand franchise sector. We deliver this through a nationwide team of Business Managers in all major centres throughout New Zealand. Our Business Managers assist existing and start-up franchise business owners achieve their short-term and future business needs.

National Y P 0800 39 40 41 M 027 232 1505 E [email protected] W anz.co.nz franchise.co.nz – search: ANZ

ASBCraig McKenzie

74 ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National Y P 0800 272 476 M 021 805 425 E [email protected] W asb.co.nz franchise.co.nz – search: ASB

⇒Specialist AdvisorsCompany Name

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RequiredA selection of master licence opportunities from our website – find more at www.franchise.co.nz

• Due Diligence (should I buy this business?)• Budgets and Cashflow projections• Financial accounting and reporting systems• Benchmarking reports• Liaising with other advisors (banks, lawyers, consultants)• Tax Advice• Best structure for the business (company/trust etc)

Inspiring You!

Call us for a no obligation chat on09 969 7450 | 021 309 309

www.inspired.co.nz | [email protected]

We specialise in Franchising and love to help Franchisors and Franchisees with:

INSPIREDACCOUNTANTS

7 Reasons To Call Us First

www.franchiseaccountants.co.nz

CALL NOW 0800 555 80 20

You get comprehensive due diligence reports – we leave no stone unturned

You minimise risk & protect your assets with the best structures for your business

You save time, money and tax with our proven accounting solutions and systems

You benefit from specialist advice – we listen, we understandYou work with the award-winning service provider 2011/12 - Westpac Franchise Awards

You can get specialist franchise mentoring and ongoing supportYou’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & NZICA

☑☑☑☑☑☑☑

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BNZWarren Sare

36 Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National Y P 0800 ASK BNZ M 029 222 0430 E [email protected] W bnz.co.nz/franchise franchise.co.nz – search: BNZ

Westpac New Zealand LtdDaniel Cloete

22, 92

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing:Auckland/Northland - Dean Madsen, Chris GavinWaikato – Connie ShortLower North Island – Nick Virtue, Mick RobinsonChristchurch/South Island – Mark SchraderOtago/Southland - Graeme Wyllie

National Y P 0800 177 007 E [email protected] W westpac.co.nz franchise.co.nz – search: Westpac

LAWYERS

ASCO LegalMiles Agmen-Smith

29 New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Y P 0-9-308 8070 M 0274 779960 E [email protected] W ascolegal.co.nz franchise.co.nz – search: ASCO

Botting LegalBradley Botting

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National Y P 0-9-950 3880 E [email protected] franchise.co.nz – search: Botting

Bruce Stuart LawyerBruce Stuart

50 Lawyer specialising in commercial, franchise, property and immigration law. I have first-hand experience of what it is like to start a business from scratch and operate it, and in particular as a master franchisee. Able to advice franchisors and franchisees. Initial interview free.

National N P 0-9-292 8103 M 021 714 473 E [email protected] franchise.co.nz – search: Bruce Stuart

Carson Fox BradleyChris Bradley Matt Carson Linda Fox

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National Y M 021 899 609 E [email protected] W carsonfox.co.nz franchise.co.nz – search: Carson

Deirdre Watson - Barrister 25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist. National Y P 0-9-309 6988 M 021 791 740 E [email protected] W deirdrewatson.co.nz franchise.co.nz – search: Deirdre

Gaze BurtMichael Bright

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National Y P 0-9-414 9800 E [email protected] W gazeburt.co.nz franchise.co.nz – search: Gaze

Gibson Sheat LawyersClaire Byrne Dave Robinson

86 We provide comprehensive advice on the legal aspects of franchising to both franchisors and franchisees. For details see our website. We can quickly establish the issues each party is likely to encounter and address these at the outset before they become problems.

Greater Wellington

Y P 0-4-916 7483 M 029 916 7483 E [email protected] W gibsonsheat.com franchise.co.nz – search: Gibson

Goodwin Turner Commercial LawyersScott Goodwin

3 Goodwin Turner advise on all aspects of franchising including developing franchise systems, preparing franchise documents, reviewing franchise arrangements and advising on disputes and intellectual property protection. Team of leading law experts that are well-known in the franchise industry and who focus on making it possible.


Y P 0-9-973 7350 M 027 700 7396 E [email protected] W goodwinturner.co.nz franchise.co.nz – search: Goodwin

Harmans LawyersMark Sherry

Comprehensive legal service for both franchisors and franchisees including franchise and disclosure documentation, employment, leases, terms of trade, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

South Island and National

Y P 0-3-352 2293 M 021 524 890 E [email protected] W harmans.co.nz franchise.co.nz – search: Harmans

Harris Tate David Foster Katrina Hulsebosch Oliver Moorcroft

88 All aspects of franchising and business advice including disputes resolution. Advisors to franchisees and franchisors locally and nationally. Experienced in advising the franchise industry. Franchisor and franchisee advice. Full commercial advice.

Bay of Plenty and National

Y P 0-7-578 0059 E [email protected] W harristate.co.nz franchise.co.nz – search: Harris

Izard WestonHamish Walker

Wellington and lower North Island experts in the specialised field of franchising and licensing. We are practical, personable and professional. We can help both franchisor and franchisee clients with all their legal requirements.

Wellington and National

Y P 0-4-499 7809 M 027 288 2339 E [email protected] W izardweston.co.nz franchise.co.nz – search: Izard

MacDonald Lewis LawRory MacDonald Tim Lewis

88 Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Overseas

Y P 0-9-307 3324 E [email protected] W mllaw.co.nz franchise.co.nz – search: MacDonald Lewis

Sarah Pilcher The Franchise LawyerSarah Pilcher

86 Over 15 years’ experience in franchising providing focused, cost-effective legal advice, plain English documents and commercially relevant solutions. Start-ups and existing businesses. Fixed price documents and legal advice for franchisees and franchisors. Converting franchise documents for use in other countries.

Auckland & National

Y P 0-9-579 3526 M 027 564 9942 E [email protected] W thefranchiselawyer.co.nz franchise.co.nz – search: Pilcher

Stewart Germann Law Office, Lawyers and Notary PublicStewart Germann Harshad Shiba

17 Over 30 years’ franchising and licensing experience. Expert legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Selected as Best Lawyers in New Zealand – Franchise for 2014-2015. Winner of Global 100 – Law Firm of the Year – Franchise – New Zealand 2014.


Y P 0-9-308 9925 M 021 276 9898 E [email protected] W germann.co.nz franchise.co.nz – search: Stewart

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Let us help you make the right decision• Free initial 30 minute consultation• Fixed fee packages

We have the expertise and the experience to find cost effective legal solutions for your franchising needs

Contact: Rory MacDonald (09) 307 3324 [email protected]

92 Parnell Road, Auckland

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CONSULTANTS & OTHER SERVICES

CDQ Your Creative DirectorPaul Donovan

Visual design, Project management Implementation

Engage CDQ as Your Creative Director to obtain effective visual leadership and quality materials for your franchise brand. Brief writing, planning, creative and implementation for advertising, promotional, recruitment and operations manuals. Over 20 years’ experience with leading franchise brands.

National N M 021 64 45 45 E [email protected] W cdq.co.nz franchise.co.nz – search: CDQ

Cumulo9Chris Hogg

Email Branding Unlock the sales potential of every business email you send with a powerful everyday marketing platform. Cumulo9 provides a solution to drive more web traffic and provide an effective, efficient upsell/cross sell platform for your everyday email communications.

National N P 0-9-947 6240 M 021 345 690 E [email protected] W cumulo9.com franchise.co.nz – search: Cumulo9

DeloitteNeel Singh Jon Bradley

76 Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National Y P 0-9-303 0716 M 021 280 8222 E [email protected] W deloitteprivate.co.nz franchise.co.nz – search: Deloitte

Franchise AccountantsPhilip Morrison

87, 90, 91

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National Y P 0-9-265 2657 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Franchise CoachDavid McCulloch

89 Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.


Y P 0800 4FRANCHIS M 021 943 776 E [email protected] W franchisecoach.co.nz franchise.co.nz – search: Coach

Franchise Relationships InstituteDavid McCulloch

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship. “The Franchise Coach” has been awarded the agency for the Franchise Relationship Institute’s products, including Greg Nathan’s popular books.

Australia & New Zealand

N P 0800 4FRANCHIS M 021 943 776 P 0-9-580 1556 M 021 616 519 E [email protected] W franchiserelationships.com franchise.co.nz – search: Relationships

Franchize Consultants (NZ) Callum Floyd

66 Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.


Y P 0-9-523 3858 E [email protected] W franchize.co.nz franchise.co.nz – search: Franchize

JLL (Jones Lang LaSalle)Chris Beasleigh

Retail Real Estate

We specialise in finding suitable retail premises for franchisors and franchisees in New Zealand. We also manage a number of shopping centres throughout New Zealand.

National N P 0-9-363 0286 M 021 597 856 E [email protected] W jll.nz franchise.co.nz – search: Jones Lang

LearningWorksPeter Shergold

4, 37

Training & Education

Learning, education, eLearning and training solutions. LearningWorks provides a range of services focused on the development and delivery of learning and training solutions to businesses and organisations.

National N P 0-7-923 4063 M 021 372 343 E [email protected] W learningworks.co.nz franchise.co.nz – search: LearningWorks

LINK Business Brokers 56 Franchisee Resales & Recruitment

LINK are the authority on selling businesses in New Zealand & the Southern Hemisphere and are franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

National Y P 0-9-579 9226 E [email protected] W linkbusiness.co.nz franchise.co.nz – search: Link

MEGA Services Franchise ConsultantsRay Lindstrom

9 Franchise Consultants

MEGA Services Franchise Consultants are the most professional and cost effective way of developing your franchise documents and recruiting franchisees to expand your business world wide. Expand your business with MEGA Services Franchise Consultants now! Check out our free Feasibility Report – can you franchise your business? (normal value $1,500).


N P 0800 006 444 M 027 252 5334 E [email protected] W megafranchise.co.nz franchise.co.nz – search: Mega Services

MYOBMon Patel

24, 25

Accounting & Payroll Software

MYOB is New Zealand’s largest provider of business management solutions including accounting and payroll software.

National Y P 0800 606 962 M 029 201 2149 E [email protected] W myob.co.nz/franchise franchise.co.nz – search: MYOB

Parallel DirectionsPeter Scott

61 Commercial Property Consultants

Parallel Directions are independent commercial property advisors working exclusively for tenants, never landlords so you know we are always working for your benefit. Set up in 1998, we offer commercial property advice including search, lease negotiation, design and build, and relocation.

National Y P 0-9-550 8501 M 021 896 649 E [email protected] W www.paralleldirections.co.nz franchise.co.nz – search: Parallel Directions

Waipuna Hotel & Conference CentreWayne Billings

38 Conferences Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

Greater Auckland Area

Y P 0-9-526 3024 M 0274 992 413 E [email protected] W waipunahotel.co.nz franchise.co.nz – search: Waipuna


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Smart buy? Find the right franchise by starting with the right people.

The awardthat spells confidenceand trust

Service Provider of the Year

Financial statements completed for a low cost by NZ Accountants

We’ll save you time, money and stress.Why pay for business advice when all you want to know is

how much GST do I pay and how much is my tax bill!

Call us for free – 0800 110 160

www.zebratax.nz

New Zealand’s Best Accounting Offer

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GST for beginnersIf you’re new to business, GST can be confusing. Here’s a guide from Philip Morrison of Franchise Accountants

Managing A Franchise: Financial Matters

GST registration At the time you register, you will also need to make critical decisions about how your GST will be calculated (on invoice, on payment or a hybrid of the two methods) and how often you will need to file GST returns (monthly, 2-monthly or 6-monthly). To do this, you and your accountant will need to analyse the dynamics and the cashflow cycle of your business.

For example, you might handle GST differently according to whether you were a service-based franchise, a food & beverage franchise or a building franchise. Do you offer credit? Are you a cash business? Do you pay for your own supplies on credit or on receipt? This is an area where your accountant should also be able to offer assistance.

set up a systemBasically, GST is a tax that businesses collect on behalf of the government and pass on to the IRD. This means that, as a GST-registered franchisee, you are responsible for having a system to capture GST both collected and paid so you can complete the GST returns accurately. Computers and online systems such as Xero can make this easy, but take advice from your accountant who can recommend a suitable system and set it up the right way to ensure the GST reports can be relied on.

The important thing to know – and to continue to remember – is that GST is money that you are collecting ‘on trust’ and it is not yours to spend! By having a good accounting system in place, you can watch your cashflow management and ensure you’re not dipping into the GST account to fund your business.

pricing matters There are some common conventions regarding pricing. Business-to-business goods and service transactions are often quoted exclusive of GST (eg. $1,000 +GST) whereas business-to-consumer transactions are usually GST-inclusive (eg. a washing machine marked $1,000 will be priced inclusive of GST, so the actual price is $869.57 + $130.43 GST). Make sure you price items and quote for services clearly and appropriately.

final commentsAs a franchisee, you’re likely to be involved with GST matters from the very start. Your professional advisors will charge GST even before you’ve signed the franchise agreement, the franchise fee will attract GST, and so will most of your other start-up costs. Remember, though, that you’ll be able to claim all that GST back on your first GST return.

The above is designed to give you a brief outline of how GST works and some of the things you need to look out for. You can find more information on the IRD website, but the most important thing of all is to consult a franchise-experienced accountant before you register. Get it wrong, and it will cost you time and money – get it right, and it need never be a problem.

⇒ Over the years, I’ve worked with hundreds of new franchise business owners to help them evaluate opportunities and establish

and manage new ventures. For those who haven’t been self-employed before, one topic that always causes concern is GST – Goods & Services Tax. What is it, when do you charge it and what do you have to do with it?

People are right to be concerned because, if you get it wrong, GST can impact your business’s cash flow and (potentially) profitability. It’s an area where taking advice from friends and families, no matter well meaning, can cause real problems. Accordingly, it pays to seek out a franchise-experienced chartered accountant to help you at the very start. Remember, good advice pays, not costs.

basic factsGST was introduced in New Zealand on 1 October 1986 as a shift from direct tax, like PAYE and company tax, to an indirect consumption-based tax – the start of the ‘user pays’ era under Roger Douglas. It started off at 10 percent and is now 15 percent. Based on 2013/2014 data, GST makes up about 32 percent of the total tax take, so it’s here to stay. In some countries, GST is called VAT (value added tax).

what is GST?Goods and services tax (GST) is a tax on most goods and services in New Zealand, most imported goods, and certain imported services. Very few things aren’t taxed under GST: the most notable exceptions are letting or renting a private dwelling, and financial services such as interest. Export sales are treated as GST-exempt.

GST on buying a businessThere are different rules for different types of business sales. Sometimes they include GST, sometimes not, sometimes it depends on specific circumstances. So when you are buying a business, you need to know whether any price quoted is inclusive or exclusive of GST. If it’s a new franchise, GST will generally be payable; if it’s an existing business, it may be zero rated for GST as it meets the criteria of a ‘going concern’. So do your homework and avoid surprises.

how does it work?If you operate a GST-registered business, you are required to charge 15 percent GST on your sales and income. You pass this on to the IRD, but before you do so you are entitled to deduct the GST that you’ve paid on your own purchases and expenses on which GST can be claimed (which may not always be the case). You calculate the difference in your GST return. If your income is higher than your expenses (which it may not be every time you complete your return, depending on how your business operates) you will have to make a GST payment to the IRD. If not, you claim a GST refund from them.

to GST or not to GST, that is the questionOne of the first things you’ll need to find out is whether you need to be GST-registered at all. If your business has turnover (sales) of $60,000 per year or is likely to earn $60,000 over the year, then you must register. If it doesn’t, you can choose whether you register or not. This is the sort of question that can arise with an owner/operator franchise such as cleaning. If your business sales exceed $2million per annum then the IRD prescribes a GST method you must use.

There are all sorts of reasons for registering voluntarily, such as cashflow management or having clients who prefer to deal with GST-registered suppliers, but seek the advice of your accountant before deciding.


Franchise AccountantsPO Box 230 153, Botany, Aucklandwww.franchiseaccountants.co.nzContactPhilip MorrisonP 0800 555 80 20M 021 22 99 [email protected]

Disclaimer : This advice is of a general nature only and expert advice should be sought to get the right advice for your specific situation.

advertiser info

Philip Morrison

Franchise Accountants 90.indd 1 18/06/15 8:59 am

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We provide friendly, professional services to business purchasers and franchisees

at all levels. From checking out your first low-investment franchise to operating the largest multi-unit business — we can help.

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