Franchise New Zealand - Vol 23 Iss 03 - Spring 2014

®

proudly supported by

Volume 23 Issue 03 Spring 2014 $8.95

on the roadyour guide to mobile business opportunities

working from home

become a high achiever

why buy a franchise?

FNZ_2303_Cover_Final.indd 1 11/09/14 4:15 pm

Health Care

Offices

Manufacturing

Education

Retail

PRACTICE AWARDSWINNER

“It’s a pleasure working with Goodwin Turner. They consistently deliver a high standard of service and sound legal advice we can rely on. What sets them apart however is their focus on the commercial needs of our business at the time, and making things easy for us. They know what we want to achieve, and do their best to help us get there. Our business is growing quickly, but we know things are well under control, and are excited about the potential for further growth ahead.” Fenton Peterken, Franchisor, Just Cabins

We didn’t want to write another ad telling you what we can do for your business - instead we thought we would let one of our clients tell you what we have done for their business...

Scott Goodwin Paul Turner Ruth Skinner Kirsten Murfitt Emily Jackson Kim Crake

As franchise specialists with a team of industry leading legal experts you can be assured of receiving practical commercial advice and tailored solutions that add value to your business.We also offer specialist advice in all areas of commercial law including:

Property | Intellectual Property | Employment | Commercial & Contract

Contact us today or scan the QR code to view our websitefor more information:

P: 0800 to franchise OR (09) 973 7350E: [email protected]

When I lived in London, my four mile drive to work along crowded roads took me forty minutes. After moving to New Zealand, the same time period would see me drive past the beaches of Whangaparaoa with glimpses of the Hauraki Gulf and beyond at regular intervals until being right at the water’s edge before the elevated views from the Harbour Bridge. It was, and still is, a stunning journey.

I’ve enjoyed working from home for over 20 years now, but I must admit that it was hard not to feel a tinge of envy when Super Shuttle franchisee Garth Gee told me, ‘In this job, I get to see all of Auckland at its best.’ Yes, there’s traffic to cope with but there are also those moments on the road when you see the sea or a cityscape and realise how lucky we are to live in this country.

The same factors that make New Zealand so attractive to live in – challenging geography and a spread-out population – also mean that a high proportion of its most successful franchises are mobile-based. The opportunities they offer are ideal for owner/operators who have the determination to get out of bed every morning and enjoy the freedom of running their own businesses.

For the prospective franchisee, mobile opportunities come in all sorts of industries and at all investment levels. Some will suit the part-timer looking for extra income, others are full-on for 12 or more hours a day. Some mean making products, others mean delivering services. Some offer contract work, others require real sales ability. The key to success is finding one that suits your own dreams and abilities.

In our cover story, we look at the benefits and drawbacks of mobile franchises, as well as trends in support and some of the issues you might not have thought about. We outline what’s available and questions you should ask. Later in the magazine, there’s advice on the tax advantages of being home-based or mobile (page 24) and the funding options for mobile businesses (page 64).

Of course, life on the road isn’t for everyone, and there are profiles of franchises and franchisees in all sorts of other businesses, too. So whether your journey into owning your own business involves wheels or not, it can start right here.

Happy reading.

Simon LordPublisher Franchise New Zealandmagazine & website

4

By New Zealanders – For New Zealanders – About New ZealandersFRANCHISE LANDSCAPE SUPPLIES LIMITED

P.O. Box 64 132, Botany, Auckland 2163

E: [email protected]

Ph: (09) 273 5352 • Mob: 0275 764 507

www.centrallandscapes.co.nz

IS THIS JUST A HEAP OF DIRT?Or your next big

business opportunity?We are New Zealand’s largest

landscape supply company.

Contact us NOW for your confi dential information pack.

With company uniforms, we understand the need forconsistency in quality and image.

EmbroidMe supply apparel and brand it with embroidery,digital and screen printing.

With no minimums, fast turnaround time and friendlyservice we can deliver high quality branded apparel foryour franchise gyour franchise group.

For your franchise uniformrequirements contact

Business Development ManagerGreg Longstaff on 021 667 992

embroidme.co.nz

Get Noticed!

®

Published by: Franchise NZ Marketing Limited PO Box 300 749, Albany 0752 New ZealandP 0800 FRANCHISE (0800 372 624) [email protected] www.franchise.co.nzISSN 1172-059X (Print) ISSN 2324-5204 (Digital)

Designed and produced by CDQ Your Creative Director

P 0508 CDQ CDQ [email protected]: Paul Donovan

Franchise New Zealand is an independent magazine and website.

The publishers are members of the Franchise Association of New Zealand.

Proudly supported by

EDIT Contents_2303.indd 1 11/09/14 4:16 pm

Find more info at www.franchise.co.nz - Franchise New Zealand online

64 Funding A Mobile FranchiseNick Healy from Westpac discusses some of the options for getting the franchise you fancy on the road

67 So Good I Bought It TwiceProvender franchisee goes back for more after 16 years

69 How Long Does A Franchise Last?When you buy a house or a business, you usually own it outright – but that’s not true of a franchise. Miles Agmen-Smith explains why, and what it means for you

71 NZ Welcomes Mexican EvolutionMexicali Fresh’s first franchisee is opening another – and another

73 Mobile Sushi Ready To RollMr Woo Sushi franchisees are eager to get on the road

86 Talk To Us First Franchise Accountants help franchisees and franchisors create better businesses

48 Questions To Ask FranchiseesWant to know what a franchise is really like? Ask the people who know

51 Grateful For A Helping HandA dramatic start for Columbus Coffee franchisees proved the value of franchise support

52 Augmented RealityDave Mason of Creatv with #2 in his series on brand development for franchises

54 Don't Cut CornersWhy you should use a lawyer when buying a franchise

55 Experiencing Life On The Road Snap-on Tools franchisee loves to show newcomers the ropes

57 No Boundaries On Fencing BusinessFit young franchisees needed – Mr Fencer can’t keep up with demand

59 Why Buy A Franchise?Why buy a franchise when you could go into business by yourself and avoid paying all those fees?

62 Opening DoorsKiwis who can sell can also fly with Dream Doors

63 Good Things Take TimeOporto’s fans and franchisees know that quality is worth waiting for

11 Worth Plugging IntoAppliance Tagging Services is the franchise for everyone – no question

13 Creating A New FutureListening to others helped these Paramount Services franchisees enjoy financial security

15 On The Road To SuccessCafe2U is everything this new franchisee thought it would be – and then some

16 UpdatesOur pick of the top news stories from franchise.co.nz

19 First Time For EverythingNewbie business buyer finds the right blend with The Coffee Guy

21 Happy Customers, Happy LandingsSuper Shuttle promises low risks, no hassles, and customers from day one

22 Children Are Our FuturesKids franchisees make a difference to the kids and families of communities nationwide

24 What Can I Claim?Mobile and home-based businesses can offer tax advantages. What does this mean, and what can you claim? Philip Morrison offers a guide

27 No Worries For Accounting ClientsSBA franchisee’s experience ideal for helping small business owners take control

29 How To Become A High-Achieving FranchiseeGlenice Riley offers advice on how to make the most of a franchise opportunity

33 Be One Of The Lucky BuggersBugger Café makes people laugh – and want to come back

35 Small Size, Big ReputationThe Illy EspressoBar franchise is coming to the North Island

37 Keeping It In The FamilyNew franchisees with The Cheesecake Shop enjoy massive growth

39 Back To The FutureRobert Harris returns to its roots as Hamilton café converts to the popular brand

40 The Value Of GuaranteesWhat importance should you place on a work or income guarantee?

41 Starting A New LifeV.I.P. opens in Northland while other areas have work waiting for new franchisees

42 Refreshed Homes, Refreshed CareerRefresh Renovations franchisee stops the rot and creates a multi-million business

47 Showing His True Colours'The funny thing is, I don’t even like painting!' says new Prep & Paint Pro franchisee

74 Westpac Directory Of FranchisingComprehensive details and investment levels for over 250 franchise and master franchise opportunities. Also includes advisors and index to advertisers

⇒

59

Why Buy A Franchise?

6

⇒ Life On The Road

trainingsupp

ortrese

arch

research

research

benchmarki

ngsyst

emscom

munity

ideas

expertise

expertise

expertise

training

training

support

expertise

expertise

expertise

franchis

e

promotion

reputatio

n

buying p

owerresearch

new pro

ducts

teamwork

admin

expertise

new pro

ducts

support buyi

ng power

research new

product

s

community

expertiseexpe

rtise

training

support

support

support

29

⇒How To Become A High-Achieving Franchisee

Simon Lord looks at the realities of mobile businesses. What's available, what are the advantages and what are the drawbacks?

Glenice Riley offers advice on how to make the most of a franchise opportunity

Why buy a franchise when you could go into business by yourself and avoid paying all those fees?

www.franchise.co.nz

New Zealandmagazine | website | digital | email

DIRECTORYof franchising

Franchise Opportunities

National Master Licences

Specialist Advisors

⇒ ⇒ ⇒

748383

⇒ Welcome to Franchise New Zealand – the buy your own business magazine Volume 23 Issue 03 Spring 2014

Editor Simon Lord

Production Manager Eve Brown

Business Development Manager June Pitman

Writers Crispin Caldicott Ross Lindsay

SubmissionsEditorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

ConditionsThe publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

ContactFor information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email [email protected]

CopyrightFranchise New Zealand magazine and website are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

DisclaimerAll franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned.

Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or membership of the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice.

The publisher does not accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher.

EDIT Contents_2303.indd 2 11/09/14 4:16 pm

Franchise New Zealand Volume 23 Issue 03 Spring 20146

⇒ When Ian Macintosh goes to work in the morning, he doesn’t know what to expect. He might meet an overseas sports team arriving for a

tournament, or business people keen to learn about the market, or families about to be reunited. He might spend time swapping stories with fellow franchisees or keeping his admin up-to-date between jobs. What he does know is that he won’t be sitting looking at the same four walls all day.

That’s something that appeals to many people, and the variety of mobile-based franchises means that it’s a realistic option for anyone who wants their own business. In Ian’s case, he’s a franchisee with Super Shuttle, the airport transport service. That’s a business that is mobile by nature, like taxis and courier companies, but it’s not the only kind.

There are mobile businesses that have to travel in order to get to their customers: lawnmowing franchises, commercial cleaning businesses and distribution franchises in all sorts of products from cookies to cooking oil. Franchisees in these types of businesses are more likely to see the same clients every time, and build up relationships.

Finally, there are franchises that are taking services that haven’t traditionally been mobile direct to customers. It’s perhaps in this area that the biggest surprises are to be found, with everything from wheel repair to tool retailing, espresso coffee to business coaching, appliance testing to cabin rental. The result is that anyone looking for a change of career and lifestyle has plenty of opportunities to choose from.

Mobile franchises are often attractively priced (see table on page 8) and offer the chance to go into business without breaking the bank. In addition, the mobile life seems to promise freedom. You’re not stuck in an office or workshop, you get a constant change of scenery, you start and stop when you want to, and above all you are your own boss. Perfect!

However, although you certainly can achieve all those things if you choose the right franchise, it takes careful planning. We decided to take a look at some of the points to consider when buying a mobile franchise with the help of some of the people who’ve been there, done that.

four key benefits The first and most obvious advantage offered by a mobile business is that you don’t need premises from which to operate. No premises means no rent, no rates, no landlords, and lower fixed overheads.

Secondly, as a mobile business you can go to where your customers are. You’re not reliant upon a mall delivering shoppers to your door, or foot or vehicle traffic routes which could change with the next district plan. You can take your products or services out to homes, workplaces and events and deliver on-the-spot.

Thirdly, because most mobile businesses are based at the franchisee’s own home, they actually offer tax advantages, with a reasonable proportion of home expenses such as power, phone and even mortgage being tax deductible – although, as Philip Morrison of Franchise Accountants points out in his article on page 24, you have to be careful that you only claim what is fair and reasonable.

And a fourth major advantage of a mobile business is that it’s less likely to be affected by online retailing. You can’t get your lawn mown or your office cleaned over the internet, and coffee isn’t being delivered via drones (yet). In fact, some businesses, such as courier companies, have found their business has been massively enhanced by online shopping while others are using Adwords, web-based catalogues, booking services, GPS tracking and assorted apps to find new customers and improve customer service.

other things to think aboutAlthough being mobile has many advantages, it has drawbacks, too. For a start, you’ll need somewhere to store your vehicle or trailer safely

at home, along with any equipment or stock you might have to carry. That has security, safety and insurance implications, not to mention the fact that you may need to clear out the garage or take over the spare room.

In addition, every business involves administration and it can be difficult to handle the paperwork when out on the road or with clients. Although some franchises allow for that, as we’ll see shortly, it usually means bringing it home and doing the books out of normal working hours.

Then, of course, there are the everyday challenges of life on the road:

Our guide to mobile business opportunities. What’s available, what are the advantages and what are the drawbacks?

on the road

• What is the advantage of being mobile in this particular industry?

• How long will my working day be? Start and finish times? Emergency call-outs? How long will I spend on the road? With customers? Doing paperwork after hours?

• How physical is the work? Is it seasonal? Is it weather dependent? What do I do in the down-time?

• Do I need to buy a vehicle or trailer? What kind? Need it be new? Do you have preferential leasing arrangements?

• Does the vehicle or trailer need to be specially signwritten? Does it require special equipment or fitting out? Is this included in the franchise cost?

questions to ask about mobile franchises

EDIT Mobile Franchisees 6 copy.indd 1 11/09/14 4:17 pm

Find more info at franchise.co.nz 7

weather, traffic, jobs that take longer than expected, difficult customers or unexpected complications. ‘I decided a long time ago I couldn’t let the weather affect me,’ says Garth Gee, another Super Shuttle franchisee. ‘As I tell the other guys, if you want work you have to be out there, so just get over it. If you let the weather get to you, you won’t ever do anything and you won’t earn anything, either!’

Finally, there’s the financial side. Although return on investment may be higher in a mobile business than a static one, absolute profits are usually

lower. It can also be hard to grow one-man-and-a-van operations beyond a certain level. Westpac’s Nick Healy goes into this in more detail in his article on page 64.

systems to make it easyThe availability of mobile technology is transforming many businesses, and franchises are no exception. It’s now possible to carry out many functions on the move which not only improve customer service but reduce the amount of admin that franchisees need to do when they get

on the road

• What space do I need at home for the vehicle? For stock or equipment not carried every day? Do I need to have a home office space?

• Do I have an exclusive territory? If business is good, can I divide it and sell off an area, or sell customers back to the franchisor, or sub-franchise, or employ staff and operate another van?

• What training is provided? Where does it take place and how long does it last? What sort of ongoing training is provided?

• What marketing support is provided in the way of general advertising? Specific advertising in my territory? Do I have to organise local advertising too? What help do I get with this?

• Where do my customers come from? Do I get an initial client base? Do I

have to make sales calls? Do I quote for jobs myself? What help do I get

to ensure I am doing this properly?

• How often do I get a visit from a field consultant or the franchisor to

help me stay on target? What other support is there? How often do

franchisees get together?

• Who handles the phone while I am out on the road? Is there an 0800

number?

• Do I make out my own invoices? Is there a standard format for these? Do

I follow up unpaid bills or is this handled through the franchisor?

• When I take a break, do you arrange holiday relief?

questions to ask about mobile franchises



home. With a laptop, tablet or smartphone, franchisees can estimate jobs, email quotes, order parts, enter client details, update diaries, deliver invoices and take payments on the spot. They can photograph necessary parts or tricky problems and request immediate assistance from the franchise support team or suppliers. Increasingly, franchises are developing systems to synchronise all these functions and link them in to accounting programs, too.

‘I log all my work on to a computer in the van while I’m waiting for the next pick-up,’ says Super Shuttle’s Ian Macintosh. ‘It’s better to do it then than when you get home, and it means all I need is a couple of hours over the weekend to get all the paperwork sorted.’ His fellow Super Shuttle franchisee Garth Gee jokes that ‘Ian must have awfully complicated accounts. I have a contract driver using my van and I can do his accounts as well as mine in an hour a week. I used to run a mobile brake machining business and I love this – no staff, no phones, no accounting problems – it’s as simple as having a job!’

While not every franchise can make administration that easy, good franchise systems often have methods of, for example, billing and collecting money from clients which streamlines the process considerably – some will even do it for the franchisee. Commercial cleaning franchises often do this, and will even undertake to pay the franchisee on the same day every month to avoid uncertainty.

Another important area where technology helps is database management which ensures franchisees know who and where their customers are and, used properly, enables them to market special offers, schedule routine reminders or service calls, and update account information. One franchise which uses this ability very intelligently is Appliance Tagging Services, which not only records the date when an electrical appliance is certified and schedules in its next test date, but also maintains an asset register for the customer – an added service.

Investing in such systems gives franchises a huge advantage over independent businesses but providing all these additional benefits costs money. For the potential franchisee, then, you need to decide what you want: if you aren’t confident of your management abilities or don’t want to put in the extra hours after work or at weekends, choose one of the ‘full-service’ franchise systems that carries out many of these chores for you. On the other hand, if you want a franchise that gives you a brand, training, support when you need it and otherwise leaves you to get on with it, then be prepared to put in the extra hours.

Under $10,000

It’s hard to start any business for under $10,000 and franchises are no exception. Franchises in this range tend to be businesses which require little equipment (hence the low entry cost) and can be operated from an existing vehicle. At this entry level, they are unlikely to provide a full-time income without further investment; however, they may be suitable for part-time operation or as add-ons to an existing business. Training and back-up are likely to be restricted in this price range, but look at the ongoing fee and ask what you are actually getting for your money. You may not need a lot of ongoing support.

$10,000-$25,000

A slightly higher level of investment is required for businesses which require equipment, a trailer or van. Vehicles usually need not be new or can be leased, and are therefore often not included in the quoted figure, although sign-writing will be required. Businesses in this price range include many home services operations (including property rental) and the starting point for commercial or specialist cleaning

on the road

your guide to mobile business opportunitiesMobile franchises offer a wide variety of services – and cost widely differing amounts of money. The following is a general guide to the sort of franchises available in each price bracket. It is not exhaustive, and there will be exceptions in each range. For more detailed information on opportunities available and the costs involved, see the Directory starting on page 74, or go to our website at www.franchise.co.nz where you can search over 250 franchises by investment level.

Areas available, Enquire now: 0800 804 104www.cookright.co.nz

Providing commercial kitchenproducts and services,saving time and money.

• Large potential customer base• Wide range of revenue opportunities• Low overheads• Simple business to operate

Cookright Franchisees theCommercial Kitchen Heroes

Flexible working hours

Building ongoing monthly revenue

Building a long-term business and securing your future with expansive earning capacity

Managing your own business with the support of an established company

Unique points of difference with other companies in the same industry

Competitive edge with service and pricing

Having a mobile business with a home base

Secure Your Franchise Region Now!

Contact Virginia now on 0800 103 203 or email

[email protected] to receive your information pack.



selling yourselfBut running a mobile franchise is about people as much as systems. One of the most important qualities that Super Shuttle looks for in its franchisees is the ability to chat confidently with people. In the tourism business, that’s not surprising, but the ability to communicate well is important in many mobile franchises.

While there are some franchises – especially in the commercial cleaning sector – where much of the contract negotiation and account collection work is handled centrally, most mobile businesses depend on the franchisee’s ability to talk to existing and prospective clients, find out what they’re looking for, learn what could be done better and encourage them to recommend the service to others. As Dave Nicolson of Provender says in the article on page 67, anyone can fill a vending machine – but how you handle your customers can make a huge difference to your sales.

Franchisees in other mobile businesses say the same: ‘If you’re going in and out of people’s workplaces all day, you’ll be speaking to a smart receptionist one moment and a group of mechanics with very different vocabularies the next,’ one service franchisee told me. ‘To some extent, you have to be all things to all people.’

And appearance matters: when people ask a company to come into their home to provide a service, they are likely to be almost as concerned about the sort of person who will turn up as they are about the quality of service provided. Franchisees therefore need to present a trustworthy and professional image at all times, so punctuality, clean uniforms and, where appropriate, security ID are all essential.

As a franchisee, your vehicle is also your advertisement. Everywhere you go, you’ll be attracting attention and promoting your business. That’s a huge advantage, but it also means you (and your driving) will be on show all the time. ‘You can’t pick your nose in a branded vehicle,’ as one franchisor put it. And you’ll need to keep your vehicle clean and well-maintained.

all by myselfLife on the road can be a lonely one for many franchisees. ‘Although you might be meeting people all day, it’s not at a social level,’ says Martin Smith of Touch Up Guys. ‘In many franchises, you’ll greet the customer, find out what needs to be done and then be left alone to get on with the job. You need to be happy with your own company.’

Dave Nicolson agrees with that. ‘I’ve had franchisees tell me that it can be quite lonely sometimes, especially if they’re used to working as part of a

fixed team. But I like the mixture: I have regular clients, get to know them, like talking to them and then I get back in the van and enjoy the quiet or have the radio on while I’m on my way to the next location. If you’re buying a mobile franchise, you need to think about these things.’

In fact, some of the greatest challenges mobile franchisees can face are psychological ones – getting and staying motivated, retaining focus and, just as importantly, knowing when and how to take a break.

‘The first thing you have to accept is that you’re only earning when you’re working,’ says Ian Macintosh. ‘So you have to choose something you like and be prepared to work at it. I love the flexibility this business offers me so that if I want to go fishing or play golf or take time off when my son comes over from Australia, I can do it. But I have to plan them in, and they have to be things I really want to do because I won’t be earning during that time.’

As a long-time franchisee and experienced franchise manager, Dave agrees with that approach. ‘You need to be disciplined. Don’t start hoofing off early and putting calls off to the next day, because unless you’ve planned for it then it will start to impact your business. If you start falling into that trap, it’s time for a holiday or a change.’

And a supportive and understanding family is essential. ‘You need to ensure right from the start that the family understands there are times you’ll be working and times you’ll be resting,’ Ian says. ‘Then you’ve got to plan in your quality time together and make sure you stick to it. That time is precious.’

getting on the roadIf you are considering buying a mobile franchise, then, it’s important to remember that whatever you choose you need to be prepared to work hard at it. Don’t just look at the level of investment and the skills required. Consider the type of person you are, the interests you have and the impact ‘going mobile’ will have on your home and family life.

Once you have done that, look through this magazine and the directory pages to see which of the various opportunities best suits your own needs and desires. Within this article, we’ve offered a guide to what’s available in at different levels of investment, and some of the questions you should ask about a mobile franchise. We hope we’ve also given you plenty to think about. Now it’s up to you.

businesses. They offer a low-risk starting point for those wishing to get into business, or sometimes to buy themselves a job. They may also suit the semi-retired. Many operations are quite sizeable and are able to provide thorough training and considerable marketing and other support. Some will offer a guaranteed minimum value of work every week for an initial period (see page 40).

$25,000 - $50,000

Many mobile franchises fall into this price range, which includes the more specialised home services and maintenance services, and some of the ‘white collar’ franchises such as computer support and financial services. Franchisees may require specific skills or experience.

The further you move up the price range, the more likely the franchises are to have specially-developed products or systems with more in the way of technical research and support. These businesses are unlikely to be capable of being operated part-time.

Once you start investing over, say, $35,000 you can expect to be working full-time and should be looking for an opportunity that will provide a fair wage for the hours worked as well as having growth potential and the ability to provide a fair

return on investment when the time comes to sell. In this range you will almost certainly have a dedicated vehicle backed up by a home office or workshop.

$50,000 - $75,000

Now the dedicated vehicle will contain some pretty snappy technology, and franchisees should have had some very thorough training, possibly overseas. A wide variety of franchises are offered in the range, including automotive services. This is also the investment level at which you can start to get into the food or beverage business. Franchisees in this range can expect to be pushed by the franchisor to work hard and make the most of their system – and top performers can do very well indeed.

Look for how you can maximise your investment by employing or sub-contracting to enable your vehicle to earn when you aren’t using it yourself. Check before you start whether this is allowed – also, if you are granted an exclusive territory, can it be split and sold or sub-franchised when your market becomes too large for you to service all by yourself?

$75,000 - $100,000

If you have this amount to invest in a mobile business, you’re likely to be looking at either a highly-specialised service with specialist vehicles and equipment or something that requires stock. The good news is that these make it easier to find external funding (see page 64) because the bank has something to lend against, which is not always the case with lower investment franchises.

You might also like to look at buying an existing business with an established client base, where the start-up work has already been done for you. Choose carefully, though, to make sure that there is still real growth potential in the business and make sure you get an accountant to look at the figures and ensure you pay a fair price.

Over $100,000

Mobile franchises which require larger investments tend either to involve a large amount of management (such as distribution franchises or area master franchises for, say, courier companies) or a large amount of capital (such as vending, finance or cabin rental) for stock and equipment. This may be able to be leased but the more you borrow, the more financing costs will impact your return on investment.

About the AuthorSimon Lord is Editor of Franchise New Zealand and has worked in franchising for over 30 years.

your guide to mobile business opportunities


In business

leads and success follows.

Whether you’re trying to grow a global empire or become a trusted local name, your ambitions are what give your business the potential for success.

But sometimes it can be hard getting to the next level. That’s why ASB wants to connect Kiwi businesses to knowledge, funding and other like-minded pioneers to help you keep up with your ambitions. Together, we can make them real.

ASB

46

24/F

RA

N

Join us on

The ambition to Succeed on. ASB Bank Limited

ASB4624 FRAN press ad 210x297 V1.indd 1 28/08/14 5:35 PM

11

Franchise Opportunity: Business & Commercial

⇒ Appliance Tagging Services is the franchise that likes to say ‘No.’ No invoicing, no debt collection, no report generation, no gender or

age restrictions, and no electrical experience necessary. Now Australia’s leading electrical testing and tagging franchise is crossing the Tasman and looking to say ‘Yes’ to Kiwis eager to get into their own business.

The regular testing of plug-in appliances and electrical equipment, and tagging them to show that they have been checked as safe, is required by law these days in accordance with the Australia-New Zealand standard AS/NZS 3760. The law, which is enforced in this country by OSH (Occupational Health & Safety), applies to businesses, schools, colleges and commercial premises – everywhere, in fact, but private dwellings.

‘With fines of up to $500,000 for non-compliance, there is every incentive for businesses to maintain regular test and tag schedules. Depending on the appliance or equipment, these can range from every few months to once in five years,’ explains Sarah Allen, who, with her husband Ainslie, is the co-founder of ATS. ‘This generates a recurring income for our franchisees, who are trained to use highly-sophisticated equipment to carry out this process and keep workplaces safe.’

Once certified, the appliance or equipment is tagged and the test data is transmitted directly to the ATS National Support Office, where a report is generated and forwarded to the franchisee’s client. ATS franchisees are also trained and equipped to provide fire extinguisher inspection and maintenance, exit and emergency light testing, safety switch (RCD) testing and microwave oven leakage testing (AS/NZS 3760:2010 and AS/NZS 60335.2.25). Yet another income stream comes from replacing faulty power leads, plugs and powerboards.

‘It’s quite straightforward and it can be surprisingly lucrative,’ smiles Sarah. ‘One of our franchisees achieved $198,000 turnover last year with good profit margins, too.’

Awards-Winning ExcellenceATS was established in Melbourne in 2006 and has over 40 franchisees and some 12,500 client sites in Australia. The company has an impressive pedigree – it won the Franchise Council of Australia’s Emerging Franchisor of the Year award in 2011, and Queensland franchisee Tim MacKinley was named the FCA’s Franchisee of the Year in 2013. Now it’s coming to New Zealand and expects to find a ready market here.

‘Many of our Australian clients already have a strong presence across the Tasman and they are constantly asking us to provide the same service in New Zealand,’ says Sarah. ‘They appreciate the reduced hassle of having one trusted supplier able to provide several services, reducing the number of site visits and invoices required. Currently we are contracting that work out in New Zealand, but it’s a priority to appoint our own franchisees as quickly as possible.’

Any Age, Any Gender‘Even if your total electrical experience amounts to occasionally pushing a three-pin plug into a socket, you could be an ideal candidate,’ she smiles. ‘What we’re looking for is a genuine interest in safety and customer service, and you can be any age, any gender as long as you have a reasonable degree of flexibility for crawling under desks and other tight spots.’

In addition to handling national accounts work, franchisees are expected to build their business at a local level. ‘Every new franchisee will receive one-on-one assistance from one of our experienced team, who will also help develop a sales approach best suited to them and their business aspirations. Some franchisees want to build up to employing staff, while others are happy to stay relatively small. Many of our female franchisees are mums who very successfully fit their business around school hours, for example.’

Hassle-Free BusinessATS provide new franchisees with all the necessary technical and business training, starting with two weeks in Melbourne followed by practical on-the-job work. There is also ongoing technical support as well as online training and refresher videos.

‘Best of all, perhaps, we take the hassle out of business ownership,’ says Sarah. ‘The whole idea of working out invoices and chasing debtors puts a lot of people off self-employment, and I don’t blame them as it’s very demanding. But not being on top of this is the reason why so many small business owners fail. Our solution? ATS completes all invoicing and debt collection for franchisees and pays them on a monthly basis – regardless of whether the client has paid us! Our staff also manage each franchisee’s data management, report preparation and job scheduling, as well as dealing with any client issues that arise. It makes life easier for franchisees and lets them enjoy life, rather than doing admin till all hours.’

The investment required for an ATS franchisee is $74,500 +gst, which includes training, testing equipment, uniforms, sales and marketing collateral, business cards, and promotion via a New Zealand website with individual franchisee pages. Franchisees will also need to own or lease a suitable vehicle.

‘We’re thrilled to bring ATS to New Zealand,’ says Sarah, ‘and genuinely believe we provide a new level of franchise opportunity. Workplace safety is a growing market and we’re at the forefront so, wherever you’re from and whatever your background, if you’re looking for a straight-up business we want to hear from you.’

Appliance Tagging Services is the franchise for everyone – no question

Find more info at franchise.co.nz - Search: Appliance Tagging Services

Find more info at franchise.co.nz - Search: Appliance Tagging Services

an opportunity WORTH PLUGGING INTO

Advertiser InfoAppliance Tagging ServicesPO Box 4066, Patterson, Victoria 3204www.appliancetaggingservices .com.au/join-atsContactSteve WrenP 0061 3 8520 9750M 0061 401 655 [email protected]

Appliance Tagging Services franchisees such as Joe Pingiaro (left) and Mike Hawkins (above) have found a ready market for their services. Now the brand is coming to New Zealand.

Appliance Tagging 11.indd 1 10/09/14 6:55 pm

13


⇒ The best advertisement for any franchise is that franchisees recommend it to their friends. The next best is that employees are

so impressed they want to buy the franchise themselves. That’s exactly what happened with these three Paramount Services franchisees, and all of them have built substantial commercial cleaning businesses as a result.

The Young EntrepreneurJulian Chow is probably the youngest franchisee in Paramount at just 24 but he’s been thinking about business for years: he was only 15 when he was a finalist in the Young Enterprise competition. ‘The competition is focused on stimulating school pupils in business ideas,’ he says. ‘It made me very aware of how business works and ways to add value to something and generate money. I think I fell in love with business there and then.’

Julian started a company specialising in formal clothing and uniforms while still undertaking his law and commerce degree. ‘I sold part of that business and realised I had money to invest in something that would provide a steady income,’ he says. ‘Family friends had a Paramount Services franchise and I could see how good it was, so I bought the business from them in May 2013.

‘Needless to say, I knew nothing about commercial cleaning, but Paramount’s training was excellent – they walked me through the whole process, and I was lucky to have very nice clients who made learning the job much easier for me, too.’

Over the last 16 months, Julian has expanded his business by taking on a contract with a major cinema group and now employs around 15 staff. ‘If you have an eye for detail and understand what your customers want, Paramount is a great business. I consider myself very lucky to have found it and to love what I do for a living,’ grins the young entrepreneur.

Wife, Mum, Student… Business OwnerAnother student who has benefitted from the Paramount formula is Vicky Jiang. A software developer, Vicky decided to change career and study civil engineering but she needed an income, too. ‘A colleague’s wife was a Paramount franchisee and was doing very well,’ Vicky recalls. ‘I wasn’t brave enough to start my own business so buying a proven franchise system with a great reputation meant we wouldn’t have to start from scratch.’

Vicky and husband Eric bought their franchise six years ago, and have since expanded it ‘500 percent,’ says Vicky proudly. ‘I stopped most of my study when I had my two little girls, but I will continue when they are older. Meantime, Paramount has given us far more than I expected. All the training, from the technology to the business side, was highly detailed.

‘But it’s not just about the business. I’ve talked to franchisees in other companies and what makes Paramount stand out is the personal connection we have with the parent company – they really care about us. As a company they are very supportive and will go the extra mile for all their franchisees. I am now a trainer for the company myself and I think to be a good Paramount franchisee you need to be hard-working, honest and positive. If you do that, the rewards will roll in.’

Employee To OwnerRitesh Nand was a sub-contractor with Security Cleaning in South Auckland. When the company was bought out by Paramount in 2010, he was impressed by all the systems and support the new owners brought to the business and soon realised that he’d be much better off as a franchisee than a sub-contractor. ‘Apart from their management expertise, there was also the fact that Paramount is a recognised brand everywhere,’ he says. ‘I reckoned that would be a big plus for me.’

He was right. ‘The Paramount name and systems have allowed me to expand from a small $50,000 business to nearly 6 times that in just 3 years. Paramount is not a business that forgets about you once they’ve taken your money. They follow up, they are easily approachable on any problem, and they offer the opportunity and encouragement to grow – something I took full advantage of. Today I employ around 12 staff and I’m continuing to expand. The key to it is to know what you are doing and be vigilant. If you look after your clients and your staff, then this is a business which offers great opportunities.’

Designed For SuccessParamount Services’ general manager, Paul Brown, says that ‘Paramount Services has evolved over 30 years to create an industry-leading franchise which is designed to help people succeed. ‘Part of our secret is that we still retain a family feel,’ he says. ‘We value our franchisees as much as the environmentally-conscious services they provide, and that’s helped us go on growing. We now have over 1200 major clients and an ongoing need for more franchisees to service them. We have flexible opportunities available in most areas starting from around only $30,000.

‘Vicky, Julian and Ritesh have proved what can be done, so if you’d like to learn how a Paramount franchise can fit into your lifestyle while increasing your wealth and income, give me a call.’

Listening to others helped these Paramount Services franchisees enjoy financial security

Find more info at franchise.co.nz - Search: Paramount Services

Find more info at franchise.co.nz - Search: Paramount Services

creating a NEW FUTURE

Advertiser InfoParamount ServicesPO Box 8939, Symonds Street, Auckland www.service-is-paramount.co.nzContactPaul BrownP 0-9-376 7850M 0275 430 [email protected]

Paramount 13.indd 1 10/09/14 6:55 pm

15

Franchise Opportunity: Food & Beverage

⇒ A little over a year since getting behind the wheel of his striking red-and-bean-liveried Cafe2U mobile café for the first time,

Nick Rising laughs heartily when reminded that he almost pulled out of joining the franchise at the last minute.

‘Just before heading to Sydney to sign up for my Albany franchise I got cold feet. Fortunately, Cafe2U franchise recruitment manager John Stanton and his team patiently explained that last minute doubts were normal and many of the other 230-plus Cafe2U franchisees in Australia, New Zealand, England and the US had been through the same thing. Those reassurances and the supportive family culture of the franchise quickly overcame my fears, and I’ve found a great team spirit among the 12 Cafe2U franchisees in New Zealand.

‘I know it’s a cliché but Cafe2U is definitely one of the best decisions I’ve ever made. I’d like to think that in a few years I could use my Cafe2U experience and my previous corporate career in sales and business development to help other new franchisees.’

A Café On Your DoorstepCafe2U does what it says on the van – takes a full range of café-quality food and beverages to workplaces and events around the country. The Cafe2U own-blend espresso coffee is a regular medal winner in the prestigious Australian Golden Bean coffee roasting awards and, as John Stanton points out, the company was named the fastest growing coffee franchise four years in a row in Australia’s respected BRW Fast Franchise survey.

John reports that since crossing the Tasman in June 2012, growth in New Zealand has been tracking as well as, if not better than, Australia. ‘The NZ climate is well-suited to hot drinks, and Kiwis do love hot pies and savouries,’ grins John before pointing out that a Cafe2U mobile cafe also carries a range of seasonal items including sandwiches, salads, muffins, bagels and paninis as well as nuts, crisps and cookies.

Your Coffee Is AwesomeReviewing his first year, Nick says his Cafe2U franchise is everything he thought it would be – and more. ‘The quality of the barista training meant

I was getting comments such as “Your coffee is awesome” right from the outset, and Cafe2U definitely delivers on its commitment to franchisee support. My business development manager, Brett Parsons, visits once every quarter, spending time with me on my run and helping me find new sales and efficiencies, and because the franchise fee is a fixed sum rather than being turnover-based it means I get real financial rewards for building my business.

‘Café2U also arranges quarterly meetings to develop camaraderie and regular communication, then there’s the annual Australasian conference. The next will be in January on board the Pacific Pearl.’

Early BirdA self-confessed early bird, Nick typically gets up at 4.30am and makes the first of some 30 calls around 6am, the last around 1pm. His day usually ends at 3pm after he’s thoroughly washed and cleaned the van, food display refrigerator, hot food warmer and the espresso machine, then stocked up for the next day. ‘A Cafe2U franchisee must put time into maintaining their equipment, not just to reflect the quality values of the Cafe2U brand but to maintain the quality of the product we serve,’ he says firmly. ‘An espresso machine not kept clean can cause disappointment and lose customers.’

From his own experience, Nick believes a Cafe2U franchisee must not just drive the van but drive their business, too. ‘Cafe2U support is the best but a franchisee must work to succeed. I see self-confidence as a key attribute: you can’t be shy about knocking on doors and following up new business opportunities, and also going beyond regular customer calls to sports and other local events. Establishing relationships with customers gets me many referrals, such as one customer recently telling me his wife had started at a new company and suggesting I contact her. I refer to these as warm calls, where I usually arrange a time in advance and give out free sample coffees to people. In most cases, once people have seen the Cafe2U mobile café and tasted our products, they’ll become regular customers.’

Finance AvailableThe Cafe2U franchise system is designed to generate from $2500 per week, based on a carefully mapped territory. During their first two weeks a franchisee is guaranteed a minimum $500 a day. The investment is $130,000 +gst (much of which can be financed) for a new, fully-equipped Cafe2U mobile café, extensive barista and business training and start-up support.

Nick Rising has some final thoughts: ‘This is a relationship business where the franchisee is the barista, customer service manager, vehicle valet, stock controller and accountant rolled into one. Despite that, it’s simple. John Stanton told me at the start, “You bring your smile to Cafe2U and we’ll teach you how to do the rest” – and he was right.’

John says he tells every new applicant the same thing, ‘So if you like to work hard, like to make people happy and like to smile, contact me and let’s meet up. We have opportunities all over New Zealand.’

Cafe2U is everything this new franchisee thought it would be – and then some

Find more info at franchise.co.nz - Search: Cafe2U

Find more info at franchise.co.nz - Search: Cafe2U

on the road TO SUCCESS

Advertiser InfoCafe2U (NZ) Pty LtdPO Box 158, Shortland Street, Auckland 1140www.cafe2u.co.nzContactJohn StantonP 0508 004 [email protected]

Nick Rising: ‘Cafe2U is one of the best

decisions I’ve ever made’

Cafe2U 15.indd 1 10/09/14 6:57 pm

16 Franchise New Zealand Volume 23 Issue 03 Spring 2014

Our pick of the top news stories from www.franchise.co.nzUPDATES

From Our Website

Franchise New Zealand is much more than a magazine – it’s a massive online resource, too. If you want to keep up-to-date with news about franchising in New Zealand and some of the more interesting stories from overseas, go to www.franchise.co.nz and follow us on Facebook or Twitter. Here’s a summary of some recent news stories from our site.

Restraint case a ‘massive result’An arbitrator has ruled against a former Green Acres franchisee who re-branded his business and carried on servicing the same customers when his franchise term expired. Garth and Gwyneth Ruebe have been restrained from operating any lawn or garden care business whatsoever in South Auckland under the order. Green Acres was also given leave to seek costs and damages against the Ruebes and has already filed a claim accordingly. Green Acres CEO Logan Sears advises that the company’s costs alone amount to over $70,000.

‘This is a massive result for the franchise sector,’ he told Franchise New Zealand. ‘If a franchisee were allowed to flip the finger at the franchise agreement, ignore the restraints of trade in his contract and just walk off with the brand’s customers and business at the end of the term, franchising would be toast. You can’t just keep operating but stop paying the royalties. We had no choice as a franchisor but to fight this case, not just for ourselves but for the whole of franchising.’

See page 69 for more on terms and restraints.

‘Over the past few months just about everything relevant to the New Zealand economy has softened. Some might be tempted to view this as an important turning point in the New Zealand economic story. We don’t. While this slowdown is important, we would describe it more as a “breather” in the midst of a broad and ongoing economic upswing.’ So says Dominick Stephens, the Chief Economist for Westpac, in his introduction to the latest Westpac NZ Economic Overview.

As the Global Economy section of the report explains, the current slowdown in Chinese consumer demand is serious, but will prove temporary. The Agricultural Outlook section outlines the painful impact falling dairy and log export prices will have on rural New Zealand this year, but argues that prices will start to recover towards the end of the year. The Domestic Economy section discusses a very real ‘slow patch’ in the domestic economic data and the housing market, but argues that

these will prove fleeting. ‘Frankly, it is hard to envisage the economy and housing market remaining weak when net immigration is set to hit an all-time high of almost 50,000 people per annum,’ says Mr Stephens. ‘Economic growth will remain reasonably robust for another couple of years yet, in our view.’

As an economist, Mr Stephens is bound to temper his optimism with caution, saying, ‘The New Zealand economy is on a trajectory that could one day [our italics] culminate in a sustained economic downturn involving a significantly lower exchange rate, slower GDP growth, falling house prices and falling interest rates. But we don’t expect that to happen until well after the Canterbury rebuild has passed its peak and interest rates have reached a level that can’t be described as ‘ultra low’ by historical standards. By our reckoning it will be a number of years before New Zealand enters a more lasting downturn.’

Franchize Consultants’ July 2014 Franchising Confidence Index finds franchisors retain an optimistic outlook across many key growth drivers. Franchisors remain positive in their outlook for general business conditions and sales levels per franchisee. Franchisor growth prospects increased 22 percent from the previous quarter to a net 63 percent.

While franchisors remain subdued in their outlook for the availability of suitable staff and suitable locations, sentiment towards access to suitable franchisees increased from -3 percent to +17 percent. They also reported a solid outlook for franchisee profitability (net 53 percent), arguably a franchise system’s most important key growth driver. Service Providers were less optimistic.

Qualitative responses from franchisors saw the education, tourism, retail and construction sectors report strength and growth, but also advised of challenges with finding suitable franchisees and

employees. Retail food still reports a competitive market, but as one comment said, ‘Retail is looking a lot better going forward – still strong regional differences in performance.’

Service Providers were similarly asked how they thought things were looking for franchisors and franchisees. Most responses were positive; however, there was some concern for restrained cashflow and competition for newer franchisees. ‘Consolidating and steadily more upbeat over time. However there is considerable competition for (attracting) franchisees, making it tougher for new, young and/or under-performing franchise systems.’

And another comment reflected the disruption caused every three years by our frequent elections: ‘Once the election has taken place we will see a return to business as usual, seems like people are holding off now to see how much influence parties might have.’

Economy ‘just taking a breather’

Colin Taylor

Franchisors still mostly positive

One of the pioneers of New Zealand franchising, Colin Taylor, has passed away at the age of 85. Colin and his wife Lynn were the founders of Stirling Sports, which they grew from a single store in Dominion Road in 1964 to a retail network of 52 outlets covering pretty much the whole of New Zealand. They brought up their four children in the flat above the original shop, and later turned the family home into the offices for the franchise.

Although Colin cheerfully admitted that his original interest in franchising was as a way of reducing the number of items that used to walk out of his stores in the pockets of staff, he soon discovered that it offered other advantages too. With the concept little known in New Zealand in the early 1980s, he travelled widely to understand

what he needed to do to build a sustainable franchise network, and he willingly shared what he had learned with others. He was immensely proud when Stirling Sports was named the inaugural New Zealand Franchise System of the Year in 1995.

As one of the prime movers in the group that was to become first the New Zealand Chapter of the Franchise Association of Australasia, and later the Franchise Association of New Zealand, he helped to create an infrastructure locally from which everyone who followed would benefit. The success of franchising in New Zealand, and its status as the most franchised country in the world, owes much to the efforts of Colin and his fellow pioneers and he richly deserved his status as the first Life Member of the Association.

EDIT Web News 16.indd 1 10/09/14 6:57 pm

Find more info at: www.franchise.co.nz/updates 17

Read more on each article here

www.franchise.co.nz/updates

www.facebook.com/FranchiseNewZealand

www.twitter.com/FranchiseNZ

• Publicly-listed Australian franchise company Retail Food Group is to buy Cafe2U and La Porchetta. RFG already owns nine other franchise brands, including The Coffee Guy, Brumby’s Bakery and bb’s Cafe.

• Burger King is to display the total kilojoules per product on its menu boards but other chains will not follow suit, saying the information is available elsewhere in store.

• The next chairman of the American International Franchise Association wants franchisees to have more clout, including board positions in franchisor companies.

• In the election build-up, Wellington journalist and Dirty Politics author Nicky Hager has alleged that a prominent New Zealand franchisor paid to orchestrate a campaign via the Whale Oil website to discredit the Building Service Contractors organisation.

• McDonald’s has announced it will enter the $11 billion US retail coffee market in a partnership with Kraft following successful testing of McCafe-branded coffee bags in supermarkets earlier this year. The move is yet another initiative – like Georgie Pie in New Zealand – aimed at expanding McDonald’s market away from its core burger business.

Who employs employees? A 17-year-old employee of a KiwiYo franchisee in Whangarei chose to leave her job after being told to use the prescribed greeting for customers rather than just saying ‘Kia ora’. She took her grievance to the local paper which saw the opportunity to create a headline news story that ultimately dragged in the local MP, the Race Relations Commissioner, and thousands of online and talk-back commenters.

Norman Markgraaf, the franchisor of KiwiYo, explained that there is a genuine reason for requiring the greeting ‘Have you been to KiwiYo before?’ as it enables staff to find out whether a customer needs to have the self-serve system explained to them. He also said that the franchise had no problem with prefacing the required message with ‘Kia ora’ or any other appropriate words of welcome, and was going to recommend it be used at other outlets and even introduced to give a uniquely New Zealand flavour to the brand’s first store in China.

The question of how far a franchisor is genuinely responsible for a franchisee’s actions is at the heart of three recent cases in the US. In July, the National Labor Relations Board announced a decision to treat the McDonald’s Corporation as a joint employer of its workers along with its franchisees with regard to a charge of unfair labour practices filed by unions. In August, a US Court of Appeal reversed a federal court’s decision that had found a franchisor can be considered the employer of a franchisee’s worker. That same month, a New Jersey judge ruled that four 7-Eleven franchisees may pursue overtime and minimum wage claims against their franchisor on the basis that they might be considered employees and not independent franchisees. The eventual outcome of all three cases will be watched with interest around the world.

In brief Read more see link below

The Westpac New Zealand Franchise Awards have added new categories this year to recognise the work of field support managers, as well as special awards for community involvement. Now in their 20th year, the Westpac New Zealand Franchise Awards represent the pinnacle of achievement in the franchise sector.

Field Support Managers are the primary point of contact, support and service for franchisees, and the most frequent on-the-ground visitors. As a result, they develop a deep knowledge of the businesses they support and can have a major impact on their success. The new awards reflect the importance of the role and are designed to encourage greater awareness of the opportunities for career progression in franchise support. The Field Support Manager awards will be presented in three categories: Retail, Food & Beverage; Home & Lifestyle Services; and Business Services.

In addition, there will be two new awards for Community Involvement: one for franchisors who have developed a structured and active community involvement programme, and one for franchisees who make a difference to others as well as their own lives and businesses.

The winners of the Westpac New Zealand Franchise Awards will be announced on 16 November 2014.

Field Managers get own awards

SGLSTEWART GERMANN LAW OFFICE

We are passionate about Franchising!CALL US NOW 09 308-9925

SGL Lawyers have looked at thousands ofFranchise Agreements and act forFranchisors and Franchisees Nationwide

If you want: • Specialist Franchise Skills • Experienced Business Lawyers • NZ and International reputation • A proven track record • Outstanding References

Contact Stewart Germann Law Officewww.germann.co.nz

Are you searching forNew Zealand's most

Experienced FranchisingLaw Firm?

EDIT Web News 16.indd 2 10/09/14 6:57 pm

For further details contact David Thexton 09-965-3861

[email protected] www.thextonarmstrong.co.nz

MASTER FRANCHISEE OPPORTUNITY

There are limited New Zealand Opportunities for motivated and passionate professionals to join our international consulting network.

Are you tired of the corporate grind?

Do you want to change profession and learn a new set of skills as a business consultant?

Do you want the opportunity to build a consulting firm in your local area?

Do you have management skills and can demonstrate a successful work history?

We have opportunities in Northland, Waikato, Bay of Plenty, Gisborne, Manawatu, Wellington, West Coast South Island, Queenstown and Timaru.

TERRITORIES

FRANCHISEE/ CONSULTANT OPPORTUNITY

There are limited New Zealand opportunities for motivated and passionate professionals to become a Franchisee/Consultant in one of our New Zealand consulting firms.

Are you currently working in corporate and are looking for an opportunity to become a business consultant?

Do you have good relationship building skills and enjoy working with business owners?

Have you owned your own business and appreciate the plight of the small business owner?

Do you want to be a part of the fastest growing business consulting brand in Australasia?

We have opportunities in Auckland, Northland, Central North Island and Christchurch.

TERRITORIES

Business Consulting Business Consulting

19Find more info at franchise.co.nz - Search: The Coffee Guy

Newbie business buyer finds the right blend with The Coffee Guy

FIRST TIME for everything


Advertiser InfoThe Coffee Guy10F Morningside Drive, Morningside, Auckland 1025www.thecoffeeguy.co.nzContactDavid BernardP 0-9-973 4821M 021 331 [email protected]

⇒ When Rachel Goldingham first joined The Coffee Guy, not only had she never made a coffee in her life – she wasn’t even looking for a

business. ‘I’d decided to take time away from my career in digital media and work part-time, maybe in a café or bar,’ she explains. ‘But then I came upon The Coffee Guy and after a bit of “secret shopping” began to think maybe buying my own business would be a better idea. I decided to try it for six months and after two-and-a-half years I’m still thoroughly enjoying it!

‘I don’t think I’d have dared to touch it if The Coffee Guy hadn’t had a brand and a franchise system that was obviously so well-established. From that point of view it was an easy decision, but it was still scary for someone who had never had their own business. But sometimes in life if it’s time for a change, it’s time for a big one!’

Rachel bought a franchise right in the heart of Auckland’s Parnell. ‘Although I was totally inexperienced, the training was very good,’ she says. ‘I spent four days on the barista side and extra time on the nuts and bolts of things like bookkeeping and stock ordering, then I had two solid weeks on the road learning the area before taking over on my own. I had a big scare one morning early on when my coffee machine wouldn’t work. I contacted the franchise team and, despite it being 6.30am, I was talked

through it on the phone. The support has been very good right from the start – I’d describe it as regular contact without being too intrusive.’

The Coffee Guy franchise was created in New Zealand and has been well-established here for many years now. ‘As Rachel has demonstrated, The Coffee Guy is an excellent, inexpensive way for people to get into their own business in the hospitality industry,’ says franchise sales manager David Bernard. ‘Furthermore, we have a team of local experts to help you every step of the way.’

‘The Coffee Guy has been a very positive experience for me,’ Rachel confirms. ‘There are many advantages. It’s easy to run on your own, and I’m usually done and dusted by 2.30pm. You’re selling a very good product under a known brand, so your success is up to you. If you can relax and talk to people, this is an opportunity well worth exploring.’

Rachel Goldingham

The Coffee Guy 19.indd 1 10/09/14 6:58 pm

Hear what our franchisees have to say at:

www.supershuttle.co.nz/franchises

Super Shuttle is available for every flight, every day in 10 centres. Right now, we're looking for new owner/drivers in Auckland, Wellington, Christchurch and Dunedin

make every day a g od day

Good?

Does providing pre-booked transport

to happy travellers sound good?

How about your passengers

asking you to share what you think

is good about your home town?

Super Shuttle owner/drivers have

a low-stress, profitable business

and they say that just feels... good!

Why not join them?

2169_Super_Shuttle_FNZd.indd 1 10/09/14 2:57 pm

21


⇒ ‘We’re not in the taxi business – we’re in the tourism business. Our customers are excited to be arriving for the adventure of a lifetime

in New Zealand, or thrilled to be travelling overseas or reuniting with family. And our franchisees share those experiences and help everyone to get off to the best possible start.’

That’s how Peter King describes the life of a Super Shuttle operator. Super Shuttle has been a cornerstone of the tourism industry for millions of travellers since it established the airport shuttle concept here in New Zealand in 1987. Today, there are 120 franchisees operating 130 vehicles at 11 centres around New Zealand, and Peter is keen to find additional operators around the country, especially in Auckland, Wellington, Christchurch and Dunedin.

‘The great thing about this business is that it is very straightforward,’ Peter says. ‘There’s no stress, no sales to make and no money to chase – we do all that so you can concentrate on meeting and greeting your customers. It’s a very low-risk business. All you have to do is clean, maintain and operate your vehicle and trailer so you can hop into it and go to work. There are no territories and every franchisee gets a fair share of opportunities so your overall revenue is only determined by the number of hours you choose to put in. Quite simply, the more you work, the more you make.

‘On average our people work 10-12 hours a day, 51/2 days a week; many work more days or more hours a day. Because the vehicle is earning when it’s working, many franchisees sub-contract relief drivers to maximise their income. We’re happy to train approved people so that the Super Shuttle standards are maintained – in fact, some franchisees now own two or three vehicles. Once you’ve done the training and learned how the business runs over the first year or so, that’s a perfectly realistic goal.’

Proud Kiwis WantedPeter says that Super Shuttle looks for franchisees who will be ambassadors for New Zealand as well as the company. ‘Our franchisees are proud Kiwis from whatever background who enjoy meeting people and driving. We have both male and female franchisees and some husband-and-wife teams who share the work and hours between them.

‘Many of our franchisees have had their own businesses before and know what it is to work hard and go the extra mile for customers. But they enjoy doing something a little less physically challenging and a lot less stressful, and being part of a larger team is both reassuring and helpful.’

Guy Paterson, who operates two vans in the Wellington region, agrees. ‘We have a great team spirit within the fleet and the Super Shuttle franchise environment allows us to really excel. It’s great being my own boss with the challenge of owning a business, but I can also rest assured that I am part of a large, successful nationwide team … I have felt secure and supported from day one.’

Hassle-Free BusinessThe investment required to become a Super Shuttle franchisee is around $110,000, around half of which can be financed. This includes the all-important custom-fitted Toyota Hiace vehicle and trailer, as well as full training in all the systems and processes that Super Shuttle uses to make life easier. The equipment, set-up costs and financing options are all set out in a clearly-detailed pack which also covers the market, the structure and the licensing process.

‘Once you are on board, you can achieve instant profitability and strong cash flow from day one,’ Peter explains. ‘Super Shuttle is a known name so the customers are out there waiting for you. A lot of the business is cash, of course, but we also have many account customers. Super Shuttle takes responsibility for all credit work and guarantees payment to the franchisees so there’s no invoicing or debt collecting to be done. There’s no stock involved, either, eliminating another major headache for most small businesses.’

Super Shuttle also manage the admin, operations, marketing, IT systems, business development and promotion to leave franchisees free to focus on giving the best possible experience to their customers.

‘So if you don’t want the hassle of an ordinary business and you’d like to be part of a team of Kiwis who take pride in themselves and their country’s land, people and culture, I’d love to hear from you,’ Peter invites.

‘Contact me today and I’ll send you out our franchise pack, or go to our website and see some of our franchisees talking about their experiences with Super Shuttle. You’ll find that every day is different!’

Super Shuttle promises low risks, no hassles, and customers from day one

Find more info at franchise.co.nz - Search: Super Shuttle

Find more info at franchise.co.nz - Search: Super Shuttle

happy customers, HAPPY LANDINGS

Super Shuttle franchisees are ambassadors for New Zealand, helping to create first and last impressions for visitors

Advertiser InfoSuper ShuttlePO Box 10 130, Dominion Road, Auckland 1446www.supershuttle.co.nzContactPeter KingP 0-9-522 5710M 021 734 [email protected]

Super Shuttle 21.indd 1 10/09/14 7:34 pm


Franchise Opportunity: Leisure & Education

⇒ A lot of franchises say they like people to be ‘involved’ in their community, but sKids goes one step further. ‘Many sKids

franchisees are real leaders locally, helping to make lives better for the kids and families that they work with,’ says Chris Bartels, sKids’ business development director. ‘In their role providing before- and after-school care, as well as holiday programmes and our new sKids Active Sports programme, they see a lot of areas where they can help to make a difference.’

sKids (Safe Kids in Daily Supervision) is a service that is in increasing demand throughout the country, especially in provincial New Zealand. Currently there are around 70 franchisees looking after more than 4,500 children daily, with each franchisee able to employ staff and operate in several different locations within their area.

‘Wherever there are schools, sKids franchisees help ensure that the children of busy parents are safe and stimulated. All the programmes are CYFS-approved so parents can access WINZ subsidies, and are based in participating schools so that children are generally in familiar surroundings. But it’s the atmosphere, the environment that the franchisees and their staff create, that makes all the difference.’

Providing Safety And StimulationRush de Silva is one of those making a difference. He originally qualified as an engineer but ‘found it such a drag that I quit and did a bachelor of sports degree in coaching and management,’ he says. ‘I started getting involved with local schools about 10 years ago with a programme called Winners and the Bible into Schools initiative. Winners uses many sports to teach children life skills and values, which has been really good here in South Auckland. Coaching soccer is especially successful as it requires raw skill.’

In low decile areas, schools are frequently a safe haven for children. ‘Absent parents, alcohol, neglect and violence are a way of life for some,’ says Rush. ‘School is where a lot of kids can get away from that, but the big hole in the system is after-school, and holidays. That’s when they can get into mischief because so many of them have no stimulation outside of school – and that’s where my wife Cheyenne, who is a teacher, and I realised the value of sKids.’

Although programmes differ between centres, before-school activities might include breakfast, games and an opportunity to catch up on homework in a supportive environment. After-school can run from 3pm until 6pm and include afternoon tea, homework and a variety of activities such as art, music or sport. sKids Active is an after-school and holiday programme that aims to teach life skills through sports skills. All are professionally-designed curricula delivered by specially-trained staff and designed not just to keep kids safe but nurture them and help them develop in a secure and positive way.

Big Dreams For Kids And Staff‘A great deal of the sKids philosophy dove-tailed with mine,’ says Rush. ‘Best of all, it offered me not just the opportunity to create a business but the chance to build a team, pay people and give them an income. As the son of a solo parent I’m very keen to give people a leg up. I’ve been particularly delighted how I’ve had no need to advertise jobs. Word has spread about sKids and I get applications regularly from teenagers

I believe that CHILDREN ARE OUR FUTUREsKids franchisees make a difference to the kids and families of communities nationwide

SKIDS 22.indd 1 11/09/14 1:49 pm

23Find more info at franchise.co.nz - Search: sKids

especially who need something to work at to get them started. Many of them have become role-models that the children aspire to.’

sKids offers its volunteers, staff and franchisees the opportunity to gain real qualifications, too. ‘Our new NZQA-approved qualifications range from Level 2 to Level 5 and cover sports and recreation, childcare and business papers,’ says Chris Bartels. ‘It’s another way to help people improve their career options and is a great step on the way to single or multi-site franchise ownership – or even area master status.’

Rush loves that side of his business. ‘Giving both kids and staff members big dreams has been a great success and we are finding that what we do is having an impact on families, too. I’ve had so many parents say their children are happier, better behaved and enjoying life more since coming to sKids. We really do feel like we’re making a difference.’

Leading From The FrontSonia South is another sKids franchisee who knows how to lead from the front. After the recent devastating fire at Paraparaumu School, which caused extensive damage and closed classes down for a week, she thought about how she could help. ‘We also use another school quite close, so I got on to social media that night and offered free child care for all those affected. It was quite a lot of hard work and extra effort, but we ended up having a great

time with one expedition of 58 children heading into Wellington by bus, visiting Junglerama and being given free rides on the cable car. It was great how the community pulled together after what was a pretty traumatic experience for the children.’

Now the sKids master franchisee for the Otaki district, Sonia and husband Nathan were familiar with franchising, having had a lawnmowing business for a while. ‘After having children, I began to look for new opportunities,’ says Sonia. ‘I’d been a social worker for 14 years and was considering re-training as a teacher when I came across sKids through Franchise New Zealand magazine. I then did as much research as I could, including consultations with a lawyer and accountant, and everything I heard about sKids was good.

‘I think some of my friends thought I was completely mad taking on a new business when I was three months pregnant with our third child. However, I decided that working through sKids I could really make a difference. As a social worker I’d been used to being the ambulance at the bottom of the cliff, but with sKids there is a genuine opportunity to help a lot of families before they fall through the cracks. I work very closely with the schools to identify families that need support, and then work with the families to access the WINZ support which can mean so much more stability for them. sKids offers structure, boundaries and socialisation to children, and when their parents pick them up you should hear how they talk about their experiences.’

Good Fun, Good BusinessSonia agrees that she is absolutely in the right business for her. ‘I’ve recently completed a major in psychology and social work, but I’m a fun maker, not an educator,’ she says. ‘Being a sKids franchisee means I have the best of both worlds: all the fun, cool, neat stuff, and also all the learning by osmosis through play. In fact, I just get to be a big kid myself! In all my previous jobs I’ve generally got bored after about four years – well that’s certainly not the case with sKids!

‘I’ve also found that the franchise offers far better support than I’ve ever had before. The training was awesome, the communication is great and there’s constant emphasis on finding new and better ways to do things. And importantly, the business is supporting our family very well financially, too.’

City, Town & Rural OpportunitiesChris Bartels says that sKids area franchises start from $45,000 +gst. ‘Apart from being organised, a great leader and having endless patience, the only real pre-requisite is that you have a love of working with children,’ suggests Chris.

‘Rush and Sonia are both working with their partners to improve the lot of children in an increasingly busy world. If you can see the potential for a sKids franchise wherever you live, city, town or rural, give us a call. We’ll provide the training, the support and the systems you need to make a difference in your community – and build a successful business into the bargain.’

Advertiser InfoSafe Kids in Daily SupervisionPO Box 259 262, Botany, Auckland 2163www.skids.co.nzContactChris BartelsP 0-9-576 6602P 0800 SKIDSBIZ 0800 754 [email protected]

SKIDS 22.indd 2 11/09/14 1:49 pm


careful to ensure that you only claim what are fair and reasonable costs of working from home. It’s an area where taking proper professional advice from an accountant is essential if you want to avoid getting yourself into trouble with the IRD – and, believe me, getting into trouble with the IRD is the last thing any small business needs.

Here are some of the areas that you’ll want to consider when planning to work from home. Please remember that this is a general outline only, and you’ll need to consider your own specific situation with your accountant.

⇒ If you’re looking at buying a mobile franchise, the chances are that it will also be home-based. That is likely to mean that your business

vehicle will be parked or garaged at your home; that any stock will be stored in your home; and that you’ll use a dedicated office in the house or certain areas to meet clients, do the paperwork, the accounts, the ordering and scheduling and the 101 other tasks that go with running a small business.

That might sound like a big ask but, as any franchisor will tell you, it has advantages too. Being home-based means that you don’t need expensive premises, which keeps overheads down. Even better, the IRD recognises that if you are using the family home for business purposes, a portion of certain expenses is deductible for tax purposes. These can include, for example, rent, rates, mortgage, maintenance or power bills.

For many, the idea that you can put part of the mortgage and other costs through the business is an attractive one. However, you have to be

Many mobile and home-based business are advertised as offering tax advantages. What does this mean, and what can you claim? Philip Morrison offers a guide

Buying A Franchise: Financial Matters

home-based businessesWHAT CAN I CLAIM?

and be your own bossJoin the fleet

Corporate Cabs’ owner-drivers operate luxury vehicles, and have carved out an enviable reputation with many large corporate clients

and regular casual taxi-users alike.

Gary Bennett | P 09-632 0600 | E [email protected]

People with the required skills and dedication should consider joining the fleet at an investment level of between $30,000 and $110,000. In return,

being a member of the respected Corporate Cabs brand gives our owner-drivers the ability to turn over in excess of $120,000 per annum.

Listen to our ‘Fleet Stories’ for yourself by going to www.jointhefleet.co.nz. Click the no-obligation APPLY NOW button

and take the test to see if you have what it takes.

400-strong fleet across Auckland, Wellington, Christchurch, Queenstown and Dunedin.

Founded 25 years ago

EDIT Working From Home 24.indd 1 11/09/14 4:18 pm


What constitutes a home office?Where there is an area specifically set aside in the family home which is used principally for the business as an office, workshop or for storage, a portion of some household expenses are permitted to be claimed as a tax deduction by the business. Expenses claimed must relate to the area set aside for business use.

What types of expenses can be claimed?Typical examples would include a reasonable proportion of mortgage interest, rent, rates, insurance and power bills. The exact apportionment between what can be claimed will vary based on your individual circumstances.

Telephone and internet charges can also be claimed. As a rule of thumb, if the telephone and internet are used for both business and private purposes, a business claim is permitted for 50% of the rental only. For toll calls, a business claim is available for the full cost of business calls.

What records need to be kept?The requirements in relation to record keeping are the same as for any other business expense, so it is essential that documentation be kept in support of any claim made. These need to be kept to support the claims made and need to be reasonable. Aggressive claims with no reasonable justification could be deemed as personal and not business-related and therefore rejected by the IRD.

GST implicationsNot all home office expenses will attract GST – for example, there is no GST component in the interest on mortgages. On the other hand, rates, insurance and power do have a GST component, so if the taxpayer is GST-registered 3/23 of the calculated business amount can be claimed as GST input tax (see our article on GST for Beginners at www.franchise.co.nz). This calculation is best left to your accountant to determine, as the apportionment can require some detailed calculations.

You need to keep GST invoices to be able to claim the expenses, so a good filing system is recommended. These records need to be kept for seven years.

When can you claim home office expenses? These are usually claimed once a year and form part of your year-end financial statements.

SummaryKeeping good records and having a good filing system is recommended. Consider using a spreadsheet or accounting software such as Xero or MYOB where you tally the amounts of each expense type so you have a running record. Some franchises may recommend particular software packages which tie in with their own management software and make it easier for them to assist you.

Remember, if challenged you need to be able to show that your claims are reasonable and sustainable, so claiming 100% of your rent, power etc as business-related would be rejected.

Take advice from your accountant on these matters – don’t rely on a friend or family advice to guide you. There are boundaries which are acceptable and sustainable within the IRD guidelines, so it’s best to do it right from day one. Aggressive claims may trigger a ‘please explain’ letter from the IRD or, worse, a full investigation. This would almost certainly be very disruptive to your business.

Working from home certainly does offer some advantages but take care to stay within the rules. Your accountant will help you stay safe.

About the AuthorPhilip Morrison is principal of Franchise Accountants, an award-winning specialist accounting practice which has worked with franchisees of over 100 different franchise brands throughout New Zealand.

It's never been a better time to be in control of YOUR OWN investments

Please call me for further detailsIan Charman 04 293 6899

www.calsystems.co.nzwww.cambridgeadvances.co.nz

The finance industry is still one of the fastest growing and most lucrative industries in which to be involved

Have you ever thought of owning your own finance company?

• No finance experience required• Exclusive training, support, documentation

and custom-built software• No set investment required• No on-going royalties

With 37 years experience and proven success I can show you how to achieve approximately 20% ROI with all lending fully secured

EDIT Working From Home 24.indd 2 11/09/14 4:18 pm

STE 89ON 47

ON 47

THE COFFEE CLUB SUCCESS STORY:

Browns Bay, AucklandHunters Plaza, PapatoetoeOrewa, Auckland (Cafe)Whangaparaoa, AucklandCameron Road, TaurangaThe Hub Hornby, ChristchurchNorthlands Shopping Centre, ChristchurchCentre City Shopping Centre, New Plymouth

Ÿ Most awarded cafe franchise in New Zealand, winning both food and beverage and Supreme franchise system and franchisee of the year awards in 2012-2013 & 2013-2014

Ÿ 53 cafes & restaurants now in New Zealand.Ÿ Over 350 stores worldwide.Ÿ Great plans for further expansion.Ÿ Proven track record.Ÿ Excellent training and ongoing support.Ÿ Preferred bank finance arrangements.Ÿ National marketing benefits.Ÿ Flexibility and life balance with an established award

winning system.

To find out more contact Brad on 027 526 3333or email [email protected]

www.thecoffeeclub.co.nz

thecoffeeclubnz

NEW ZEALAND’S MOST AWARDED CAFE FRANCHISE

SUPREME WINNERFranchise System of the Year

2012-2013 & 2013-2014

SUPREME WINNERFranchisee of the Year

2012-2013 & 2013-2014

NEW OPPORTUNITIES AVAILABLE:

27


⇒ For 12 years, Peter Fussell owned a distribution and wholesale operation servicing restaurants and hotels. ‘I started it from

scratch and it was very successful, but the time had come for a change,’ he says. ‘Before that I’d spent 17 years in the commercial banking sector with Westpac, so I was familiar with money and small business. The question was, what should be my next step?

‘I considered several options and made a number of applications but the replies indicated I’d been out of the banking sector for too long and self-employed, neither of which proved very attractive to employers. I had enjoyed working at the small business level so I began to look at franchise opportunities. Eventually I came across Small Business Accounting (SBA), and after meeting franchisor Adam Parore I decided it would be a good fit for me.’

Opening his Dannemora SBA outlet in February 2014, Peter soon found his background was ideal to help other small business owners. ‘Empathy is the key to this job,’ he explains. ‘Accounting issues are often put in the “too-hard” basket until they become impossible to ignore. Knowing exactly what people are going through when they run their own business is highly valuable.’

Helping Small Business Owners EverywhereSBA is the accounting service specially designed for small businesses, landlords and others throughout New Zealand. The formula of placing accessible walk-in accounting centres on the high street has proven phenomenally successful, with over 40 outlets already established nationwide. Their locations make them easily spotted when people go to the bank or go shopping, and SBA franchisees find the majority of their business comes from walk-in enquiries or subsequent referrals. As they point out, dropping in to be greeted by a friendly face is so much simpler than having to make an appointment at some remote and impersonal office.

‘Small business owners need to get on with what they are good at, which is running their businesses,’ says Adam Parore. ‘The last thing they need is to get bogged down with bookwork or other tedious figures, so our job is to make it easy and help them get accurate, up-to-date

information they can use to manage their affairs better.

‘SBA franchisees offer a variety of monthly accounting packages at very reasonable rates and use leading-edge software which is fully integrated with Banklink and Xero to help customers stay on top of their business

and never miss a financial deadline. Knowing SBA is looking after their interests behind the scenes removes so much worry from their lives and lets them get on with growing their business.’

‘That’s so true,’ says Peter Fussell. ‘Having been there myself as a small business owner and done all my own accounting, I empathise deeply with what our clients go through. SBA offers a great safety net and peace of mind to its customers. I enjoy the prospect of helping small business owners succeed by taking the sting out of their financial worries.’

Great Support & Growth ProspectsPeter has been very impressed with the family atmosphere that the SBA franchisees have created. ‘I was encouraged to talk to many of them before I started, and with 40 outlets there is obviously a pool of expertise out there well worth tapping into. In my discussions, I found franchisees were very open and honest about their experiences. As a group they all want new franchisees to succeed and strengthen the brand, so I found them to be very supportive. As I was starting from scratch with absolutely no clients, that was very important to me.

‘Of course, it’s been a pretty steep learning-curve,’ Peter smiles. ‘I didn’t lack confidence in running the business but it has taken me a while to get to grips with the technical side. I’m very driven but it has been slow and steady in the first six months, as everyone told me it would be. The support, both within the group and from the franchisor, has been terrific and I know I can always have questions answered. I’m enjoying it and looking forward to helping my customers achieve their goals. Three years down the track, I’d like to have a few staff on board – something the SBA model certainly encourages – but in the meantime I’ll concentrate on helping each and every client myself.’

What Experience Do You Need?‘The success and convenience of SBA’s low-cost accounting model means there is still growing demand for our services nationwide,’ says Adam. ‘Today, our franchisees have 20,000 customers and an increasing number of small businesses of all types are continuing to switch to SBA.

‘Franchisees don’t need an accounting qualification – just some financial or bookkeeping experience. The investment required is just $38,000 +gst, with an additional $15,000 for shop fit-out. In return, you get access to our very successful formula, full training in the SBA systems, assistance in start-up and access to the entire marketing and support network on an ongoing basis.

‘If, like Peter, you are financially literate and can empathise with what small business owners go through, you may have the ideal experience to run your own SBA franchise. Give me a ring to find out more.’

SBA franchisee’s experience ideal for helping small business owners take control

Find more info at franchise.co.nz - Search: Small Business Accounting

Find more info at franchise.co.nz - Search: Small Business Accounting

NO WORRIES for accounting clients

Peter Fussell: Helping small business owners

succeed by taking the sting out of their financial worries

Advertiser InfoSmall Business AccountingPO Box 47 818, Ponsonby, Aucklandwww.sba.co.nzContactAdam ParoreP 0-9-378 0934F 0-9-523 [email protected]

sba 27.indd 1 10/09/14 6:59 pm


Committed to maintaining a high level of Excellence

Full training programOngoing operational supportMarketing supportTurnkey Operation

Wholly Bagels, Wellington’s iconic bagel franchise ready for nationwide expansion.15 years in operation, now offering opportunities in new locations available in both the North and South Island.

FOR FURTHER INFORMATION CONTACT: SAM ON 021 272 2422or EMAIL [email protected]

Ads 28.indd 1 10/09/14 7:36 pm

29

⇒ So you’ve made your mind up. You’ve done your homework, you’ve found a franchise that fits both your pocket and your ambitions and

you’re ready to take the plunge. You’re about to get very busy, so take a few minutes now to think about what you can do to make the most of the opportunity before you.

I’ve worked in franchising for over 20 years as a franchisee, franchisor, broker and consultant, and I’ve seen all sorts of people find great success in their chosen franchise. I’ve also seen some who never quite achieved everything they could – or should – have. What are the factors that made the difference?

PassionSuccessful people need qualities such as focus, self-reliance, direction and determination, but in many ways the single biggest predictor of success as a franchisee can be summed up in one word – passion.

If you are absolutely passionate about your business then you are far more likely to succeed. You need to truly love the brand, the business and what you do.

If you are passionate, you’ll give your customers the result they’re looking for because you care and because it’s important to you – whether it’s the best hair cut, glowing skin, a weed-free garden or a fantastic cup of coffee. Passion for your business gives you a clearer vision about the brand and how you can leverage it to build your business.

If you are doing something that you love, then you won’t feel as much of the stress and strain as many business owners. It takes hard work and long hours to make a business work, especially in the early days, but if you love it then you’ll have a more positive approach.

Your passion and commitment to excellence will rub off on your customers and staff; people will want to work with you and customers will want to spend money with you. Passion focuses you on delivering the best service and looking after your customers. That’s what generates sales, and without sales you don’t have a business. Everything else follows.

Passion comes before money. If your decision to invest in a particular franchise is driven more by the thought of making money than by a passion for that industry, you won’t achieve the same results as someone driven by passion. Passionate franchisees do much better – and have a whole lot more fun – because they are working at something they love in a business that matters to them. They are excited and proud of what they do, proud of their brand and comfortable talking about it to anyone and everyone. It pushes their buttons.

ResilienceSometimes, when we try something new, it is more difficult than expected. In any business, getting started and getting up to speed takes time.

A major miscalculation that new franchisees often make is expecting to be operating at peak capacity and efficiency on day one, with all systems in place and everything firing on all cylinders. Even with all the training and support you’ll get in a franchise, that probably won’t happen, so don’t set yourself unrealistic expectations. You need to allow time for customers to get to know your business and products or services. You need to build awareness of your business in your local community and grow your customer database. It takes time for staff training to kick in, for certain tasks to be become instinctive and for your team to gel. You may be new to the industry, to managing people and to running a business so give yourself time to find your feet. It doesn’t happen instantly but don’t get downhearted – persist. Nothing worthwhile was ever achieved overnight or without effort.

Don’t expect there to be no hiccups along the way – they are inevitable. Expect the unexpected. Can you persevere when the going gets tough? Remember, it’s not what happens; it’s what you do about it that counts. What will determine your success is your ability to think on your feet, to pick yourself up and keep going when things happen that you didn’t foresee.

PositivityBe prepared for the reality of the small business lifestyle. Are you anticipating business days filled with serving customers, meaningful meetings, business wheeling and dealing and money rolling in? Dream on – in reality, you’ll often find yourself up to your neck in all the other things that have to be done. You’ll be wearing many hats: marketing, dealing with suppliers, doing paperwork, managing the business and your team if you have staff, putting out fires (not literally, I hope), making your own tea and working long, unsociable hours. You’re it – the buck stops with you.

Can you remain positive throughout the ups and downs of business ownership? The bad days, the grouchy customers, the mistakes and the constant interruptions? Your outlook and attitude will impact all those around you, your staff, customers and the franchisor, and your success will be a reflection of your outlook. Is your glass half full or half empty? Will you look for ways to make things work, or look for someone to blame for things not working?

When you are facing issues in your business, you need to be able to look at the reason for them and take ownership of them. Things go wrong sometimes: accept that, learn from it and move on. That’s what the high achievers do.

Focus On What MattersApply the 80/20 rule – spend 80% of your time on the 20% of the tasks that are going to produce the biggest results. As a business owner, you’re like the conductor of an orchestra. To make beautiful music you need to be focussed on marketing, sales, providing fantastic service, looking after your customers, inspiring your team and inspecting what they’re doing to ensure your standards are maintained.

It’s easy to become bogged down with bookwork and administration, but this is not an area that makes you money (although it can cost you money if it goes wrong). Can you entrust these tasks to someone else? Being in the back office won’t build your business as much as being on the front line and driving sales.

Manage your business by walking around. Check what’s happening and keep your team accountable. Pay attention to every aspect of your business, maintain high standards in everything and insist on delivering only the best that you and your team are capable of. Don’t expect what you don’t inspect.

Follow The SystemIt seems really obvious, but follow the system you’ve paid for. Would you pay to lease a building then not use it? When you invest in a franchise business you are buying a tried and tested system that has been proven to work in other successful businesses. Others have already done the hard work for you to find out which systems and processes work and which don’t. You’ve invested in learning from their mistakes – don’t invent new ones of your own.

Accept that being a franchisee limits what you can and cannot do in your business. You must be willing to provide the product or service at a standard that is consistent throughout the whole franchise. Don’t cut corners or change ingredients. If you are not willing to work within the boundaries that are provided by the franchisor, then there is little point in buying a franchise.

The most successful franchisees are the ones who execute the system best. They focus on putting it into practice rather than wasting their time and energy trying to change it – in other words, they follow the recipe. They still think about what they are doing constantly and contribute new ideas to the franchise, but they don’t re-invent the wheel.

Look For Continuous ImprovementA franchise is an exclusive club – a club full of members who have exactly the same type of business as you. When you become a franchisee, you become part of a group using the same brand, products, services and systems to operate your businesses. Despite this, you won’t all be getting the same

Glenice Riley offers advice on how to make the most of a franchise opportunity

Running A Franchise: Improving Performance

Find more info at franchise.co.nz

how to become a HIGH-ACHIEVING FRANCHISEE

EDIT How to Become a High 29.indd 1 10/09/14 7:00 pm


Running A Franchise: Improving Performance

results. By sharing information, you can learn what you are doing well and where you have room for improvement. Even better, by learning from those franchisees who are doing well in areas you’re not, you can find out how to make those improvements in your own business.

Some of the most successful franchisees I’ve seen are those who constantly seek out ‘best practice’ information. Regularly review your business’s actual performance against your own goals and against Key Performance Indicators (KPIs) across the group. Identify the areas of your business to improve and talk to the franchisees who are doing best in those areas. Set aside time every week to talk with high-performing franchisees in your system.

Have A Personal/Professional LineMost New Zealand businesses employ fewer than five people and when you’re working with the same few people day in and day out, it’s easy to get very close to your team. One of the things many franchisees struggle with is being friendly with their team but not actually becoming their friend. That can cause problems when someone lets you down or disciplinary issues arise. Employees will have their own standards and agenda, and they won’t necessarily be the same as yours. Always remember, it’s your business and you need to be able to take the actions necessary to keep it running properly and profitably – to protect their livelihood as well as yours.

Be RealisticYou are less likely to fail if you have realistic expectations from the start. In my experience, franchisees often have unrealistic expectations as to how much money they will make (and how quickly it will happen), and how much the franchisor will do to build the business for them. The more you talk with the franchisor before you start to ensure that your expectations are aligned with reality, the less likely you are to have conflict with your franchisor later on.

This is another area where talking to other franchisees in the system, both before and after buying the franchise, can be helpful (see page 48).

Understand The MoneyThere is plenty of advice available regarding the financial resources that you’ll need for your business; needless to say, having sufficient capital to

Fun and Rewarding Drive Thru Coffee Franchises

• Turn key operation offering full training and support• Entertaining and profitable business model• No experience required• Opportunities for multi-site owners• Offers great work/life balance

For further information please contact David Abetz, Managing Director Mob: 021 112 7092, Email: [email protected], Web: www.muzzbuzz.co.nz

www.muzzbuzz.co.nz



purchase and set up your business is essential. So is having enough money to live on until you break even, but people don’t always allow for this. No business will make money on day one and it may be some time before it is actually able to pay the bills, let alone a salary for you. Don’t let this put you off, though – plan for it.

When you start your business, understand that there are three different levels of break-even and set yourself targets for each. These targets will be the number of dollars you need to be making and the date by which to be making them.

Break-even No.1 This is when your franchise is generating enough revenue to pay all the costs in the business except paying yourself.

Break-even No.2 Your franchise is able to pay all the costs in the business plus pay you a reasonable market salary appropriate to the position that you hold within your business and the industry that you are operating in.

Break-even No.3 Your franchise pays all the costs for your business, plus an appropriate salary for yourself, plus a return on the capital you have invested in setting up the business.

By knowing these three targets, you’ll have a better understanding of exactly how your business is progressing. It also helps you be disciplined: don’t expect to pay yourself until your business reaches the required level.

Taking money out of the business too early will cripple it. Franchisees who haven’t previously owned a business can run into problems when they’ve been in the business for a year or two, see money in the bank and spend it on a holiday, a car or a boat, rather than applying caution and re-investing money in the business to keep it going. Cash in your bank account isn’t profit, and profit isn’t cash to pay the bills. Understand what money your business needs and where it is going – and if you don’t, get expert help.

Know Who Does WhatAlthough the franchise brand will have value and any national marketing will help to bring customers to your door, your franchisor is not solely responsible for your success. Think of it this way: when you buy a franchise, the franchisor provides you with a toolbox containing the brand, systems and procedures for you to run your business. However, you’ll be the person on-site actually operating the business on a day-to-day basis. They can’t do it for you, so don’t expect the franchisor to run your business. You need to open the toolbox, pull out the tools, roll up your sleeves and use them. Don’t expect to open your doors, sit back and wait for your till to magically start ringing.

The franchisor is not solely responsible for your success, and you need to realise that. It’s a business partnership with different roles and responsibilities for each partner. Be clear about the franchisor’s obligations and your own. Both of you have a vested interest in your building the most successful business possible. Working with them produces the best results.

Have Family And Friends Behind YouEven if you’re working hard and having fun, you’ll still need the support of your family and friends to help you keep up the effort involved in starting your own business. Your family needs to believe in what you are doing and be prepared to provide the support you need, whether by working in the business themselves or by taking on more responsibility at home. If they are not fully supportive of what you are doing, or not appreciative of the effort that is required by you to get the business off the ground, it will be detrimental to your success.

How High Will You Fly?Nobody said creating a successful business was easy – if it was, everyone would be doing it. But by buying a franchise you are giving yourself the best possible chance of success. You start with a known brand, proven products or services, well-developed systems, marketing and business support, a peer group of like-minded people to discuss issues and ideas with, and all sorts of other advantages.

All franchisees start with these same tools in their toolbox, but some use them better than others. By identifying the factors that high achievers have in common, I hope I’ve helped you work out how you can join them. You’ve bought the franchise – now make it work for you and get the maximum return.

About the AuthorOne of New Zealand’s most experienced franchise managers, Glenice Riley has been a franchisee in two different franchise systems and worked alongside new franchisees and franchisors. She is now Managing Director of FAB NZ, which owns franchises Caci and Toni&Guy.

Working for yourself doesn’t have to mean working by yourself.

BNZS

488

7

If you’re considering a franchise, our specialists are here to help.

0800 269 018

bnz.co.nz/franchise


Are you ready to make a difference?

For franchise opportunities contact John Gourley, Chief Bottlewasher, 027 5510 963

2146_Bugger_Cafe_FNZ.indd 1 11/06/14 10:16 am

33


⇒ ‘You need three things if you want to join our franchise: a passion for people, a passion for food and a great sense of humour. If you’ve

got those, you could be a lucky bugger.’ So says John Gourley, co-founder (with his wife Glenda) of Bugger Café.

It’s a jaw-dropping name for some overseas visitors, but John says that’s all to the good. ‘They stop to photograph our eye-catching sign, come in for a tea or coffee and then they’re tempted by the food as well – a home-cooked scone, perhaps, or a tasty, succulent salad, or our famous hot flounder sandwich. Along the way they’ll get a warm welcome and look at our signs and screens and memorabilia of funny mishaps and come to realise what we’re all about – sharing those moments when things go wrong and taking time to laugh at life. Then they’ll go away and tell everyone about us.’

It’s an approach that has proved hugely successful with locals as well as visitors to the original café at Pipiroa, on the road to Coromandel, and even before the second outlet opens it’s already made a name for itself. Just a few days after the Bugger Café franchise was launched in last quarter’s Franchise New Zealand magazine, John received a call from National Radio, who devoted a whole segment of their afternoon programme to the business. Shortly afterwards, a well-known New Zealand singer who popped in for a coffee was so enchanted by the atmosphere she’s planning to do a charity concert in the café later this year.

‘That’s just what happens here,’ John smiles. ‘We have a high level of interaction with our customers and they like to participate by sharing their own “bugger” moments and bringing us photos or souvenirs to display. In return, we sell Bugger merchandise such as umbrellas and rugs, and an own-brand range of pickles produced by Barkers in the South Island. It all helps to put Bugger Café on the map.’

On The Road To EverywhereBeing on the map has been John’s plan all along. He has a long background in business, including managing big-name franchise brands such as Budget Travel, while Glenda is an award-winning food writer and TV presenter. ‘Right from the start we planned to franchise Bugger Café and now we’re on the lookout for our first sites and first franchisees. Although the concept has proved hugely successful, we’re in no hurry and are proceeding with great care. It’s important to get the right people in the right place.’

John’s ideas of ‘the right place’ is another surprise. While the mainstream café chains fill city streets and malls, Bugger Café is focused on high-traffic roadside locations. ‘We have an average of over 10,000 cars a day going past the door in Pipiroa, which gives us enormous visibility,’ he explains. ‘Our signage is strong, parking is easy for regulars and casual visitors and, of course, overheads are low.

‘Combine that with the fact that even after our first few months we were turning over a lot more than the average café in latte-soaked Auckland and you can see the advantages. There is no such thing as a roadside diner chain in New Zealand, so that’s the market we’re going for – perhaps with the occasional venture into key locations where the brand will thrive.’

CASH & GSOHThe cost of setting up a Bugger Café is around $250,000-$300,000 depending on location, although John suggests franchisees will only need around $120,000 of their own money including working capital.

‘Every part of the Bugger franchise has been documented from signage to recipes, equipment to staff training, pricing to programs. Our thorough training covers it all, and then there’s ongoing support in marketing, business management and vital areas such as product margin/cost control. By providing simple-to-understand ‘rule of thumb’ guides we break the whole process down.

‘What this means is that new franchisees don’t require previous café experience – just an interest in good food and coffee and the desire to build a successful business.’ And, of course, a GSOH, as they say in the dating adverts. ‘Yes, a good sense of humour is key,’ John agrees. ‘This is about engaging with people, whether they are from overseas or our local catchment area. We get a lot of regulars and like to be truly involved with the local community, through initiatives like work experience programmes with the local school.

‘Bugger Café has a great atmosphere – you see families laughing together at the photos or talking about moments on the screen, and it’s the role of the franchisee and staff to make that happen. Running a café can be hard work but if you enjoy helping people to relax and have a great time, it’s very rewarding, too. So if you like to laugh, like to build a team and want to have a great business without commuting to the city, ring me and see if you could be one of the lucky buggers who opens our next store.’

Bugger Café makes people laugh – and want to come back

Find more info at franchise.co.nz - Search: Bugger Café

Find more info at franchise.co.nz - Search: Bugger Café

be one of the LUCKY BUGGERS

‘WHAT does that say?’ Passers-by see the sign and stop to eat

Glenda & John Gourley: Sharing their passion for good food and good humour

Advertiser InfoBugger Café550b Crawford Road, Te Puna, Tauranga 3171www.buggercafe.co.nzContactJohn GourleyM 0275 510 [email protected]

Bugger Cafe 33.indd 1 10/09/14 7:01 pm

If you’re serious about business, United Franchise Systems offer five well-known business

opportunities loved by Kiwis across New Zealand.

Choose one that suits your financial reach, your business goals and your lifestyle ambitions.

Opportunities range from $220,000 upwards

021 483 500 [email protected]

Kick off your game today: contact Murray Belcher

New Zealand’s largest garden centre chain

established 1958

New generation of European inspired garden centre, includes a licensed café

Kiwis' most popular buffet restaurant

established 1989

Boutique café and in-house roastery

established 1992

Stylish and contemporary garden centre cafés

established 1958

Iconic Kiwi BrandsIn play NOW!

2176_UFS_Update_FNZ.indd 1 10/09/14 2:44 pm

The Illy EspressoBar franchise is coming to the North Island

small size BIG REPUTATION


Advertiser InfoIlly EspressoBarwww.illyespressobar.co.nzContactIan CokerM 021 707 [email protected]


⇒ Who serves the best coffee? Ian Coker, franchisor for Illy EspressoBar, has no doubts: ‘We do,’ he says firmly. ‘We have

two kiosks in Riccarton and Northlands malls in Christchurch and they both have the reputation for serving the best coffee in the mall,’ he says proudly. ‘Now we’re looking for franchisees to take the distinctive Illy taste around the North Island – and especially Auckland.

‘Many malls are looking for a super premium coffee offer and that’s exactly what Illy EspressoBar can deliver. At the same time, customers are becoming more discerning when it comes to coffee. We offer a choice of medium or dark roast blends and once people have found their favourite, they keep coming back.’

Francesco Illy created his coffee company in Trieste, Italy, in 1933, and the name is now famous around the world for its signature arabica roast blended from several sources. The company also manufactures a range of coffee machines and other products for making quality coffee at home.

‘Put these together and you have the basis for a very popular, very profitable business,’ says Ian. ‘We created Illy EspressoBar three years ago to bring a premium coffee experience to New Zealand and it’s been very successful, with both our franchisees having strong, economically-sound businesses. Appointing franchisees is a big responsibility and not one we take lightly, so we wanted to make sure we had the model absolutely right before expanding further.’

Illy EspressoBar is an upmarket brand located in the fashion centres of malls rather than the foodcourts. The kiosk spaces measure around 20 sqm with a further 30 sqm of seating. ‘Our designer fit-out and high-end retail products, combined with great customer service and exceptional quality coffee combine to make Illy quite different from the usual “carboard cut-out” café chains,’ says Ian. ‘For the franchisee, our compact design keeps fit-out costs down and our simple business model means you can operate with just two staff most of the time.

‘We work hard to get the best rates from suppliers, and retail sales of ground coffee products, machine, pods and capsules offer an additional income stream. If you take your chances to demo the products you can really boost your sales figures. The result is that from a total investment of around $200,000, a franchisee can gross $80,000 to $120,000 per year.’

‘This franchise will suit people who love engaging with their customers and encourage their staff to do the same. It suits both individuals and husband-and-wife teams, so if you can interact confidently with customers and are passionate about providing high quality coffee, call me to find out more about Illy EspressoBar.’

Illy EspressoBar: ‘People keep coming back’

BUSINESSOPPORTUNITIES

NEWNEWNEWNEWNEWOPPORTUNITIESOPPORTUNITIESOPPORTUNITIESOPPORTUNITIESOPPORTUNITIES

ARE YOU PASSIONATE ABOUT RETAILING AND WANT TO OWN YOUR OWN BUSINESS?

THE TOY BUSINESS IS A DYNAMIC & FUN INDUSTRY, DON’T MISS THIS EXCITING OPPORTUNITY!

JOIN AUSTRALASIA’S LARGEST INDEPENDENT TOY RETAIL GROUPToyworld is continuing its expansion in selected locations throughout New Zealand, and are looking for the right people to join us in these exciting new ventures. We are the experts in toy retailing with over 200 stores throughout New Zealand and Australia.

The range of capital investment and opportunities vary between locations. If you would like further information please contact:

Nick Stevens | Director, Link Business Broking Ltd

Tel: +64 (0)9 555 6040 | Mob: +64 (021) 641 [email protected] | www.linkbusiness.co.nz

NEW ZEALAND’S TOY EXPERTS!www.toyworld.co.nz T f facebook.com/toyworldnz

In national branding, we understand the requirement forconsistency in quality and image.

The difference is having the ability to deliverconsistent results in varying local environments.

Because you can’t always be there you need a signagepartner that can.

With 23 outlets nationwide, expect us to deliver aWith 23 outlets nationwide, expect us to deliver aconsistent image and message for your franchise group.

For your franchise brandingrequirements contact

Business Development ManagerGreg Longstaff on 021 677 992

speedysigns.co.nz

Illy EspressBar 35.indd 1 10/09/14 7:02 pm

37


⇒ Since taking over the Tauranga branch of The Cheesecake Shop 15 months ago, Paul and Suzanne Reid have increased sales by a

staggering 90 percent. That speaks volumes for the couple’s abilities, but it also reflects all the work that has gone into refurbishing the much-loved brand in recent years. With 200 outlets across Australasia, the franchise – founded in 1991 – has seen its New Zealand franchisees achieve sales growth well ahead of most retailers over the past 12 months.

Paul and Suzanne were both new to the food business when they joined The Cheesecake Shop. ‘I’d been an accountant for 20 years and I was getting frustrated sitting in an office playing with paper or computers and not creating anything,’ Suzanne explains. ‘Paul had been the operations manager at one of the stores we worked at, which is how we met. We were looking for a business that would allow us to work together, and wanted to get away from Auckland. One day, Paul’s brother David suggested we should look at The Cheesecake Shop in Tauranga, which had just come on the market.’

David Reid was well-placed to make the suggestion – after owning The Cheesecake Shop franchise in Birkenhead for 12 years, he had recently become the brand’s New Zealand manager. ‘No nepotism here,’ Paul jokes, while Suzanne explains, ‘The connection was attractive, of course, but more importantly we’d always been impressed with the product as customers and we knew from David’s experience just what a good opportunity it could be.

‘We went to look at the Tauranga store and decided within a day that it would suit us down to the ground. In fact, when we did our four week training course in Australia, we had the pleasure of meeting a couple from Dubai. They had spent a year searching the world for the “right” franchise, and were convinced The Cheesecake Shop was absolutely the best family business they could buy.’

Connecting With People Although Paul and Suzanne had no experience, by the end of their training they felt they had covered every aspect of the business. ‘Of course, we still made mistakes when we first took over, but the important thing was that we never made the same one twice,’ chuckles Paul. ‘We both learned all the roles but as a rule we have our own clearly defined responsibilities in the shop. The standing joke is that Suzanne and I work very well together provided I do as I’m told.’

Paul and Suzanne have found personality is one of the keys to running their business. ‘Having a good crew who enjoy their job and have fun with the customers is a great start,’ says Paul. ‘People come in because they have something to celebrate, whether it’s a special occasion or just friends getting together. They get a cheery greeting then look at our cabinet with its range of beautifully decorated cheesecakes, mudcakes, tortes and desserts and simply say “Wow”. At our first Christmas, we had people queuing out of the doors! That’s a testament to the strength of The Cheesecake Shop’s reputation, as well as its advertising.’

Meeting that demand is hard work at first, admits Suzanne. ‘The Cheesecake Shop is a seven-day operation and it takes time to learn the things that are now second nature. But if you persist, have a good team on board and enjoy what you’re doing, the effort will pay off. If we had to offer advice, it would be to stick to the formula. If you follow the recipe, you’ll produce superb products – and the same goes for the franchise system, too.

‘We also love being part of the community. I’ve joined the local decorators’ guild and we have made ourselves very approachable to voluntary support organisations. All these little initiatives help: in fact, with a growing population in this area, we can see ourselves opening a second outlet soon.’

Simple To OperateDavid Reid says that many of The Cheesecake Shop’s franchises are family-owned enterprises. ‘Our award-winning system makes The Cheesecake Shop one of the simplest businesses to operate. There are no early starts or late nights, no huge mall rents and, as Paul and Suzanne have found, baking experience is not essential. Generally, outlets have fewer transactions than other retail food shops but you get a relatively high spend per customer, so what you do need is customer focus, people skills and a strong desire to succeed in your own business.

‘We currently have two existing stores, in Whangarei and Rotorua, looking for new owners with access to capital or home equity of $125,000.

‘So if you’d like a business with a great system and great reputation, and can put smiles on the faces of your customers every time, give us a ring and arrange a chat – over a slice of cake, of course!’

New franchisees with The Cheesecake Shop enjoy massive growth

Find more info at franchise.co.nz - Search: The Cheesecake Shop

keeping itIN THE FAMILY

Paul & Suzanne Reid: ‘Suzanne and I work very well together providing I do what I’m told’

Advertiser InfoThe Cheesecake Shopwww.thecheesecakeshop.co.nzContact

Nick AvgerinosP 0061 2 9723 1011M 0061 4 0653 [email protected] ReidP 0-9-475 9634M 021 625 [email protected]

The Cheesecake Shop 37.indd 1 10/09/14 7:02 pm

2303_Be_Smart_Accounting_DIS1.0_V3_CDQ.indd 1 5/09/14 4:18 pm

39Find more info at franchise.co.nz - Search: Robert Harris Coffee Roasters

Robert Harris returns to its roots as Hamilton café converts to the popular brand

BACK TO THE FUTURE


⇒ You may not know this but New Zealand’s original café chain, Robert Harris, originated in Hamilton. Robert (Bob) Harris opened his

first outlet in Victoria Street in the early 1950s and many older Waikato residents can recall visiting the shop to stock up on their favourite beans. With his name now on almost 50 cafés around the country, Robert Harris can be considered the godfather of the modern New Zealand coffee scene.

To celebrate 60 years of serving coffee to Kiwis, the franchise has recently opened a new branch near the location of the original coffee shop. The Hamilton Lake café, on the corner of Pembroke and Palmerston Streets, maintains Robert’s original vision of being a local coffee shop for local people.

Franchisees David Zhang and Sally Wang originally owned an independent café on the site and they jumped at the chance to convert it to the Robert Harris brand. Conversion has become an increasingly popular option for café owners and new franchisees in recent years, as David explains. ‘One of our problems as an independent was that no one knew us for our coffee. Our food was good – in fact, we have retained one or two favourite recipes from the old café – but since we changed to Robert Harris we are now selling far more coffee as well.’

The Best of Old and NewOf course, it’s not just down to the new name – led by the Robert Harris design team, the whole café has undergone a transformation with the 80-year-old building decked out in a retrospective way featuring industrial lighting, a traditional tongue-and-groove wood-faced counter and white subway tiles. The atmosphere is modern though, and the sparkling new Nuova Simonelli espresso machine and twin Mazza grinders take pride of place. It’s clearly a place where coffee is king.

‘We never thought the old café could look as good as this,’ Sally says. ‘We are blown away, and our old regulars tell us they adore the new look.’ Baristas Kodi and Sasha, who worked in the previous café on the same site agree it is great to have a sparkling new venue to serve their loyal customers and attract new ones. ‘They all like the surroundings, and I love working in a nice new café,’ Kodi says.

A Sound InvestmentThere’s more cause for celebration, too – not only are David and Sally delighted with the café’s appearance and increased sales but the franchise’s experience helped ensure it was all achieved for a reasonable price.’

‘We wanted to pay homage to the original Robert Harris shop,’ says Rod de Lisle, Hamilton-based Business Development Manager for Robert Harris Coffee Roasters. ‘We are immensely proud of our Waikato heritage and looked hard for a building that embodied the feel of early Hamilton. Although many copycat brands have emerged over the years, we know the locals have a true loyalty to Robert Harris.’

Zelda Sayers, daughter of Robert, agrees. ‘I’m tremendously moved every time I walk past a coffee shop with Dad’s name on it,’ she says. Sprightly Zelda, now retired and living in Tauranga, remembers her teenage years working after school at her father’s shop. ‘He had a big book with all our regular customers’ favourite blends recorded. It was a magical experience to be involved in carefully blending the beans. I loved it.’

Now the magic lives on at the new café and Hamiltonians can continue to enjoy the coffee style that Bob Harris pioneered all those years ago. The opportunity exists for franchisees to open or convert cafés in other parts of the North and South Islands, too. ‘Having the backup of a leading franchise means that you don’t need café experience – just a great attitude and an outgoing nature,’ says Rod. ‘So if you have a hankering to own your own business and want to choose where you live with a great team and a great brand behind you, give me a call. Our history can be part of your future.’

Advertiser InfoRobert Harris Coffee RoastersPO Box 58 095, Botany, Auckland, 2141www.robertharriscafe.co.nzContactRod de LisleP 0-9-274 2643M 0274 518 435rodd@robertharriscafé.co.nz

Robert Harris goes retro to celebrate its long history

Robert Harris 39.indd 1 11/09/14 1:50 pm

the value of GUARANTEESWhat importance should you place on a work or income guarantee?

Buying A Franchise: Finance

it. For this reason, franchise buyers need to be careful to confirm exactly how any guarantee operates before making their decision. Here are some questions that may help:

• What is the purpose behind the guarantee being offered?• Is it a guarantee of work to an agreed value or of income to a set level? • What is the guaranteed amount?• Under what circumstances will it be paid?• How long will it be paid for?• What special conditions apply (eg. must I accept any work given

anywhere? Must I contact the franchise office every day for work?)• When is the guaranteed amount payable?• What happens if the franchisor cannot afford to pay the guarantee for

the specified period?• What evidence is there that the guarantee has actually been paid out?• If you take the guarantee out of the package, does the franchise still

appear to be attractive and viable?

This last question is perhaps the most important of all. Franchising is generally a very low-risk way to go into business, but if you want to lower the risk even further, don’t rely solely on guarantees. Choose wisely, do your research and above all take advice from a franchise-experienced lawyer and accountant. True success depends not only on the training, support and systems provided by the franchisor, but on the commitment and hard work you put in – and no-one can guarantee those. In the end, your success is up to you.

⇒ A number of franchises offer some sort of work or income guarantee, especially in the home services and commercial cleaning

sectors. If you are leaving a regular pay cheque behind for the first time, the idea of a guarantee can be an attractive one because it reduces some of the risks of setting up your own business.

However, having a guarantee is still not the same as being employed. The amount guaranteed is likely to be enough to see you through difficult times or the initial start-up period, but to get a real return on the time and investment you put in, you will need to make the business work. If you do not believe that you will be able to exceed the guaranteed amount and achieve your real goals, don’t buy the franchise. On the other hand, if you just want some reassurance while you get your business-building skills up to speed, a guarantee offers a safety net.

If the guarantee is important to you, it’s important to know what it is and what it covers. In general, guarantees are divided into two types: work guarantees, where the franchisee is guaranteed a certain value of work that they must go out and do in order to generate income, and, less commonly, income guarantees, where the franchisee is guaranteed a minimum income.

Whichever type of guarantee is offered, there are certain to be a number of conditions that have to be fulfilled before the franchisee can collect upon


More InformationGo to www.franchise.co.nz – Search: Guarantees

EDIT The Value 40.indd 1 10/09/14 7:03 pm

41

Franchise Opportunity: Home Services

⇒ Four years ago, Kay Wilson and

her partner, Wayne Gribble, decided to create a new future for themselves as V.I.P. home services franchisees. Now, they’re helping others to do the same: Kay (a former office administrator) and Wayne (a factory manager) have just been appointed as regional master franchisees for V.I.P. in Northland. It’s a big move but one they are making with total confidence, having seen the value of the franchise for themselves.

‘Like a lot of people, we had no experience running our own business so we chose V.I.P. because it was a good strong brand with a great reputation,’ says Kay. ‘They offered very sound training and support, as well as four weeks’ paid training and a guaranteed income for your induction period, so it really was the best way for us to enter self-employment.’

The couple took a cautious approach with Kay operating the indoor cleaning business herself at first in Papakura, south of Auckland. ‘The plan was for Wayne to continue with his job and keep another income coming in until I was established, but it didn’t last long like that. I did so well that Wayne joined me in only six weeks!’

Kay is modest about her achievement: ‘We just followed the system and the work poured in,’ she says. ‘We were persistent with the business and pro-active with our clients and as a result we got a lot of referrals. The key was looking after our customers and doing whatever was required. As a result, getting work was never a problem and the system allowed us to progress and expand far beyond what we had planned. Ultimately we had more work than we could handle, but the flexibility of the V.I.P. system means you can sell work off to other franchisees and consolidate your own business into a smaller area, which saves travelling time. We were able to take advantage of that and help new franchisees become established in their turn. All in all, the last four years have been a terrific learning experience for us.’

In 2012, Kay and Wayne were thrilled to be named as finalists in the prestigious Westpac New Zealand Franchise Awards. ‘It was a great honour which we might not have accomplished without the support from national franchisors Estelle and John Logan. It gave us a great deal of confidence and showed just how much our careers had progressed as a result of being with V.I.P. In fact, it was a springboard for the next phase in our lives – to take V.I.P. to Northland.’

Building A Business, Not Buying A JobV.I.P. has been established for almost 40 years and offers two types of franchises: Outdoors (lawnmowing and gardening) and Indoors, which includes home cleaning, exit cleans and window cleaning. ‘We already

operate in all the main centres, but when Kay and Wayne expressed interest in expanding to Northland we were delighted,’ says Estelle. ‘They have the experience and knowledge to do a great job, and the ability to communicate that to others, too, which is vital.

‘With V.I.P, you don’t just buy a lawnmowing or

cleaning job – we train our franchisees in all aspects of building a real business to ensure they will get the maximum out of their investment for as long as they are involved. Regional master franchisees play an important role in selecting, training and supporting people as they build flourishing businesses of their own, and having experienced that for themselves, Kay and Wayne are perfectly placed to help others.’

The couple took up their new master franchise in Northland at the beginning of August. ‘We are already building up our client base and we have every confidence that V.I.P. will be as popular here as it is in other centres. We have every faith in the system and know from experience we will be supported every inch of the way. So if you fancy living in the winterless north with your own cleaning or gardening franchise, we’d love to hear from you.’

Work Ready And Waiting While Kay and Wayne are introducing Northlanders to V.I.P-quality service, it’s already very well-established in other areas. ‘Take the North Shore, for example,’ Estelle says. ‘We have thousands of dollars of weekly work available for new franchisees and could have the right people up and running in their own business – complete with a guaranteed income – in just a couple of months. Our flexible entry programme means investments start from only $15,000 +gst and equipment, and our regional master franchisees will help you build the business to whatever size you want.

‘There are both indoor and outdoor franchises available nationwide, and for anyone who fancies following Kay and Wayne’s example we have greenfields and established master franchise opportunities, too.

‘It’s a very flexible system. Some franchisees work alone or part-time and others operate as husband-and-wife teams, while some employ teams of staff and build quite substantial businesses. Tell us what your goals are and we’ll help you build a business to suit. That’s what’s happened with Kay and Wayne. They started small, applied all they learned and have made the most of the opportunities V.I.P. offers. If you want to do the same, talk to us today.’

V.I.P. opens in Northland while other areas have work waiting for new franchisees

Find more info at franchise.co.nz - Search: V.I.P. Home Services

Find more info at franchise.co.nz - Search: V.I.P. Home Services

starting a NEW LIFE

Advertiser InfoV.I.P. Home ServicesPO Box 276 186, Manukau, 2241www.viphomeservices.co.nzContactNationwide EnquiriesP 0800 84 74 [email protected]

Kay Wilson & Wayne Gribble: Starting small and making the most of their opportunities

VIP 41.indd 1 11/09/14 4:19 pm


Franchise Opportunity: Home & Building

⇒ Every business owner has a tale to tell about the job that went wrong, but for Peter and Leola Gardner it came at the very start of

their new career as franchisees with Refresh Renovations on Auckland’s North Shore. With the help of the franchise, though, they turned a horror tale into a very positive experience that left them proud of what had been achieved.

‘It sounded like a great job at first,’ Peter chuckles. ‘We got the contract to put a second storey on a house. A lot of people these days are choosing to extend rather than move, and it’s exactly the sort of project that Refresh Renovations was created to manage. But as we examined the building we found first rot, then borer, and our final estimate was that 80 percent of the place was infected by one or both. I tell you, asking my wife’s father for her hand in marriage was a hell of a lot easier than telling that guy I wanted to bowl his house!

‘But we worked our way through it, Refresh brought some buying power to bear and a local timber company gave very good rates. At the end of the experience, although we made very little profit we had faith in the system and, most importantly, got a result we could be proud of. From then on, it got easier and we’re on our way to a million dollar turnover in our first year and if all my current quotes come in, it will be well over that.’

Huge Market For Quality ServiceRefresh Renovations was launched in 2011 after five years of careful research and development by strategic marketing specialist Traffic, which has worked with some of the biggest brands in the building supply sector. As franchise manager Matt Steele explains, ‘Traffic discovered that the size of the renovations market was a massive $5.7 billion per annum, and is predicted to grow to around $10 billion by 2017. That’s much bigger than the new housing market, but until Refresh came along it was being incredibly badly served by builders who looked on renovation as filling in

between their “real” jobs. As a consequence, a massive 30 percent of renovation customers were left unhappy over renovations, and nearly one in five ended up in a major dispute.

‘Refresh was created to meet customers’ expectations every time, with franchisees having the systems and support they need to project-manage every aspect of a home renovation project. They are not builders themselves but enjoy a special relationship with some of the biggest names in the building business and use teams of local contractors to ensure a quality result, on-time and on-budget.’

Ticking The Boxes‘Refresh ticked an awful lot of boxes for us,’ says Peter. ‘We love home renovations and have done up a few properties over the years. I’d been a manager in the international freight business for 25 years but commuting to the airport every day was becoming a drain, so when I noticed the Refresh Renovations adverts I began to take notice.

‘For a start, my local area was available, which satisfied my desire for a brand I could develop close to home. Secondly, Refresh is new, vibrant, and has a much higher level of awareness than I could develop alone. Thirdly, the company is young and moving forward – I saw it as a great opportunity to get into something that was growing, rather

than falling into something established that was stagnating. Refresh has a lot of core systems in place that are being constantly refined and developed, including some great marketing initiatives. It all rang true.’

Peter’s transition from commuter to business owner took just a few weeks. ‘There was a lot of synergy between our thoughts on how something should go and what was on offer from Refresh. So we did the checks and grabbed it with both hands.’

A System That WorksEight months later, the couple have no regrets. ‘A great advantage of Refresh Renovations is that you can easily start by running it from home,’ Peter says. ‘As we expand, Leola will join the business full time and we’ll also employ specialist staff. We might have had a challenging start but we’ve been really busy and our first year results look pretty good with four months still to go. There’s plenty more to come!’

Peter says he’s found tremendous support throughout the franchise. ‘All the directors of the company are very approachable, as are all the other franchisees. The system has been designed to work for you, so if you are willing to learn, you’ll be successful. My previous managerial experience has stood me in good stead, and if you like meeting people, enjoy being involved, and understand sales processes then Refresh Renovations most certainly works.’

Matt Steele says Refresh is still looking to appoint more franchisees in both islands, ‘So if you’d like to find out more, give us a call.’

Refresh Renovations franchisee stops the rot and creates a multi-million business

refreshed homesREFRESHED CAREER

Peter & Leola Gardner: ‘The system has been designed to work for you’

Advertiser InfoRefresh RenovationsPO Box 37 941, Parnell, Auckland 1151www.refresh.co.nzContactJon BridgeP 0-9-301 0207M 021 454 [email protected]

Refresh Renovations 42.indd 1 11/09/14 4:20 pm

One of the fastest growing franchises in New Zealand.

Read more.

Over half of franchises established. Don’t miss out!

Already established

Going fast

What do you do for a crust?

Join New Zealand’s hottest new gourmet food franchise.

Find out how to become a part of our growing success:

Call 09 377 7615 or visit crustpizza.co.nz

At Crust, we believe life should be delicious. Crust Gourmet Pizza offers restaurant quality gourmet pizzas delivered fresh to your door, no grease, no guilt – just 100% tasty pleasure. Crust is known for serving high quality, healthier pizzas made to order with the freshest ingredients. With almost 150 stores in Australia, Crust is ready to expand in New Zealand.

Our proven franchise system is supported by a culture of professionalism, entrepreneurship, teamwork and partnership.

47

Franchise Opportunity: Home & Building

⇒ Here’s a puzzler for you: Feilding’s Scott Rutherford doesn’t like painting but couldn’t be happier with his Prep & Paint

Pro franchise. To add to the confusion, he reports that local painting contractors see his business as a supporter rather than a competitor. Confused? Then read on.

Prep & Paint Pro is a new opportunity from The Pro Group, which has developed award-winning maintenance franchises over the last five years including Grout Pro and Deck & Fence Pro. With over 70 franchisees already offering specialist services around the country, founders Joe Hesmondhalgh and Rob Howard have now turned their attention to the painting trade – another area where there is no nationally-recognised quality service provider. Prep & Paint Pro has created a flexible franchise model which allows a franchisee three income streams: to be a hands-on painter; have painters on the payroll; or use painting contractors.

With Scott’s dislike of painting he’s chosen to focus on the third option, using Prep & Paint Pro’s advertising, sales and other resources to prospect for residential and commercial work, then contracting to experienced painters. ‘It’s more about being a project manager than a middle man,’ he explains. ‘I find the customers, handle communications and quoting, manage the scheduling, evaluate and control quality, sign off the work, send out invoices and ensure payment.

‘I think most tradies realise that because of the pressure of work their customer service can be less than ‘user friendly’ sometimes,’ says Scott. ‘Sometimes, they don’t get round to returning calls or contacting potential customers. What I do is handle that side of things so contractors can get on with what they do best – painting. The customer gets excellent service and guaranteed quality, the contractor spends more time on money-making activities and my family gets a lot more time with a financially better-off dad. Really, it’s a whole new concept in painting.’

Count Me InScott has total faith in The Pro Group’s abilities, having also owned a Deck & Fence Pro franchise since 2013. ‘When Rob and Joe told me they were launching Prep & Paint Pro, I didn’t hesitate – I said, “Count me in!” I appreciated how massive the painting market is and saw it as a great fit with my other business.’

Scott took the plunge into franchising after almost 20 years working his way up ranks to become store manager of an automotive and engineering parts outlet. He wanted more time with his partner and four boys, whose ages range from eight weeks to ten years. ‘I was working from 7.30am

until 5.30pm five days a week, and every second Saturday morning as well. I never saw the kids,’ he says ruefully.

‘Now, there’s no way I’d go back to being an employee. Even though having two franchises puts a fair amount of work on my plate, I’m able to arrange it so that we’re now having a great family-oriented lifestyle.’

Trained To SucceedAlthough he dislikes painting, Scott passed through Prep & Paint Pro’s Palmerston North-based training with flying colours. As well as practical experience, this is designed to give franchisees sales and marketing tools to help them grow their businesses.

As another Pro Group franchisee, Darrell Anderson, told Rob and Joe after his own training, ‘Coming from a non-business background I was nervous about learning the sales/marketing side of things. The clear and simple way that your material has been documented and presented is a credit to you both. I leave the course with total belief that you have done everything and provided all the information possible to assist in making my business a success.’

Scott Rutherford seconds that and says the value doesn’t stop after training, either. ‘I can’t fault the support I get and already I’m benefiting from the new ideas and systems the group constantly develops.’

You’ve got to drive itAs limitless as the residential and commercial painting market is, Scott makes the point that Prep & Paint Pro is not a ‘sit back and let it happen’ business. ‘You’ve got to drive it,’ he says, ‘and the more you put in, the more you’ll get out. There’s good awareness of The Pro Group and our environmentally-friendly products and customer payment options such as “Paint now, pay later” all help. But to get Prep & Paint Pro out there means being out there yourself with on-going promotion and dropping flyers into every letterbox you can find.’

The Prep & Paint Pro franchise investment is $14,950 +gst. Finance options are available, and a fixed monthly fee remains unchanged as turnover and profits increase. The cost includes a tool package, opening stock, manuals, sales and marketing materials, online quoting system, nationwide call centre, website support and more.

The last word goes to Joe Hesmondhalgh. ‘Prep & Paint Pro is a low entry cost, high profit opportunity for anyone, male or female, who’s motivated, has organisational skills and embraces customer service. Even if, like Scott, you don’t like painting, you can still create a great business with The Pro Group. Call me or visit our website and find out more.’

The funny thing is, I don’t even like painting! says new Prep & Paint Pro franchisee

Find more info at franchise.co.nz - Search: Prep & Paint Pro

Find more info at franchise.co.nz - Search: Prep & Paint Pro

showing his TRUE COLOURS

Advertiser InfoPrep & Paint Pro378 Crawford Rd, RD1 Tauranga 3171www.prepandpaintpro.co.nzContactJoe HesmondhalghP 0-7-552 5311M 0274 108 [email protected]

Scott Rutherford: ‘My family gets a lot more time with a financially better-off dad’

Prep and Paint Pro 47.indd 1 10/09/14 7:05 pm


Buying A Franchise: Research

questions to ask FRANCHISEES

⇒ One of the best sources of information about any opportunity you may be considering is the existing franchisees in the same system.

After all, they have already made that choice and are living the life. By talking to them either in person or on the phone, you can learn what that life is really like. You will get a realistic assessment of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. Here are some tips to help you get the best out of your researches.

• Choose which franchisees you interview. You want to talk to a mix of established people who understand how the franchise works and its potential, as well as more recent franchisees who have been through the latest training. Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information.

• If possible, talk to at least four or five franchisees. They will all have different experiences and the more people you talk to, the more realistic an impression you will get. There’s always a risk of catching someone on an exceptionally good or bad day so you need to be able to put that feedback into perspective.

• Interview people face-to-face or over the phone, rather than via email. People will be much more brief and more guarded when giving written responses and you won’t be able to listen to their tone or ask follow-up questions.

• Do prepare for interviews – whether in person or over the phone – in advance. Keep them as brief as possible. If you’re serious, franchisees will usually be happy to answer questions but remember, it’s not their job to tell you about the franchise. They have their own business to run.

To help you prepare, here are some questions you might like to think about. Don’t ask every franchisee every question – pick the areas that are of most concern to you and focus on those.

How does it suit? The first thing you want to know is what sort of person you are talking to and how they run the business. Ask:

• What was your previous experience before buying this franchise? What did you know about the industry? What skills do you consider essential for success?

• What do you enjoy about the business? What do you dislike?

• What hours are you open? How much time do you spend doing preparation, organisation or paperwork after hours? How much of this do you do at work and how much at home?

• What was the impact of running the business upon your family and social life initially? What is it now?

• How has your experience matched up to what the franchisor told you?

PreparationAn established franchisee should be able to evaluate the training they received. Of course, no training can prepare you for everything, so you need to be certain that on-site and ongoing support will be available to help you fill in the gaps when you first start.

Want to know what a franchise is really like? Ask the people who know

M

Or, to put it another way, you could build a profitable cabin-empire while playing golf, fishing, spending time with the grandkids, surfing – or even reading a book!

Of course you could also invest much more money into a rental property and be stuck with maintenance hassles, bad tenants and less ROI! Please read on...

So how does it work?We have carefully designed the Room2rent cabins so the parts the customer sees and uses are of the highest quality and usefulness. The expensive mechanical parts the customer doesn’t see or use are removed after delivery. This clever design feature keeps the manufacturing cost of each cabin lower. Our franchisees can therefore afford to buy and rent out more cabins, which provides more rental income and a higher ROI.

Who uses Room2rent cabins?Huge numbers of people want an extra room, both around their home and around their workplace. They need extra bedrooms, home offices, hobby rooms, sleepouts, farm-worker accommodation – everyone has their own use for an extra room.But they want the comforts of home as well – so our cabins are fully kitted out with excellent insulation, lights, power, heater, curtains, carpets and more.Room2rent cabins are available in three sizes and have outstanding durability as well as being easy to clean and keep tidy.

What does it all cost?Our franchise opportunity requires an investment in the range of $200,000 to $250,000 over the first year. This gives you the resources you need, including your own exclusive territory. You would own over 20 cabins which can provide a fantastic base from which to grow your business even further.

Building a cabin empire – I like the sound of that! Once you’re underway with a Room2rent franchise there is no limit to the number of cabins you can own and rent out. You’ll be part of an enthusiastic franchise team and can ask for assistance and guidance at any time. Room2rent cabins are built in our central facility so the costs are minimised through production efficiencies, whilst a high quality of build and fit-out is assured.

What’s the next step?Check out our website – there's lots of detail plus photos of the cabins in use; we’re very proud to have it all on display.If you’re keen to take this further we would love to discuss our great franchise with you face to face. Give us a call and we can invite you to come and view our production facility. You can see the quality of the cabins themselves. We can take you through the Room2rent business model and show you how easy and enjoyable it is to operate. We currently have franchises available nationwide, so please carefully consider the Room2rent semi-passive income opportunity and the great ROI that could be yours.

ROI!Room2rent is a cabin rental business. It is a

semi-passive investment that will give you stunning returns from 19% on your investment.

MOBILE CABINSContact Matt Whiteman TODAY!

0274 422 766 [email protected]

EDIT Questions to Ask Franchisees 48.indd 1 10/09/14 7:05 pm


questions to ask FRANCHISEES

• How good was the training? How far did it prepare you for running your own business? How well did it cover day-to-day operations? How well did it cover business development, sales and other subjects? Has the training programme changed since you went through it? Do you think it has improved?

• What sort of support did you receive when you first opened? How helpful was it? Did you receive enough support?

• What sort of marketing support did you receive? Was it effective? How did you make the best use of the opportunities it created?

OngoingOnce you are up and running, you’ll need a different type of support. You’ll be paying for it, usually through a flat fee, royalty or product mark-up of some kind, so you want to be certain you’ll get value for money.

• How good is the support you receive from the franchisor? What form does it take? How responsive is the franchisor to requests?

• What marketing and promotional campaigns are provided? On the whole, are they effective? What additional activities do you have to carry out yourself?

• Are supplier relationships good? Are there restrictions on what suppliers you can use? Do the preferred suppliers generally provide good value for money?

• If there is any specialist software provided, how good is it? Is it easy-to-use? Is it reliable? Do all franchisees use the same system?

• If there is an exclusive territory, is it of a size to allow you a reasonable return? Have there been any disputes over territories with the franchisor or other franchisees?

• What level of competition have you experienced? Does the franchise offer real competitive advantages? What are they?

PREMIUM HOSPITALITY SPECIALISTS



Buying A Franchise: Research

More InformationSee also the article Could You Be a Franchisee? at www.franchise.co.nz

• Has the franchisor met its obligations under the franchise agreement? Have there been any areas of dispute? How were these resolved?

FinancialIt might seem rude to ask strangers about what they earn, but if you want to choose a business that suits your needs then you need to know if it can meet your expectations. Here are some questions that shouldn’t seem too intrusive.

• Were the franchisor’s projections correct about the amount of capital and/or borrowing you would initially require? Have you had to increase your investment since?

• Were there any hidden fees or unexpected costs? If so, what were they?

• How long were you trading before you achieved break-even? Before you started generating income from the business?

• Has the return been in line with your expectations?

• What has the single greatest effect upon your annual net profit?

TechnologyTechnology is increasingly affecting all kinds of businesses. Is your intended franchise switched on to the opportunities and threats it offers?

• Is the point of sale or invoicing system easy to use? Does it provide you with information that is of help in managing your business?

• Is there sharing of information that allows benchmarking against other franchisees to enable you to improve your performance? Is it easy to use? Does the franchisor offer feedback?

• Does the franchise have a good website, and how does it affect franchisees? Do you feel you are in competition with the website or is it a good source of leads or business for you?

• Does the franchise have a co-ordinated social media strategy or do franchisees do their own thing? Are there guidelines in place?

• What was the last piece of technology introduced by the franchisor? How easily were you able to incorporate it into your business? How helpful was it?

RelationshipFinally, one of the most important aspects of meeting a number of franchisees is that it will give you a feel for the type of people who are attracted to – and who succeed in – the franchise. If you buy into the franchise, these are the people who will be your colleagues and your mentors. How comfortable will you feel with them, as well as with the franchise itself?

• How would you describe your relationship with the franchisor and other franchisees?

• Is there good two-way communication with the franchisor? How does this happen? How often?

• How often do you meet or chat to other franchisees? In person? Over the phone? On-line?

• If you were starting again (without the operational knowledge you have now) would you buy the same franchise again?

Remember, although you want to find a business that will be a good financial proposition, you also want to find one where you will be happy. After all, a franchise is made up of more than a brand and a set of operating instructions – it’s made up of people. By talking to other franchisees, you’ll stand a good chance of finding out whether you could be one of them.

Warmup New Zealand

is a franchised

distributorship with 15

franchisees throughout

New Zealand. We are

currently looking for

distributors to supply

and install underfloor

heating and tiled shower

solutions in areas across

New Zealand.

If you would like to be

associated with one of

the leading brands in the

country call us now

09 820 4001or email

[email protected]

How franchisors can increase franchise system and franchisee performance.

Presenters

t The training day will be led by Win Robinson and Callum Floyd

Win Robinson

Managing Director of Franchize Consultants, Win has

practical experience in establishing and operating

successful franchises dating back more than 30 years.

Win is an active Board Member (and past Chairman) of the

Franchise Association of New Zealand (FANZ).

Dr Callum Floyd

Callum has substantial franchising and related knowledge

gained from completing both Master of Commerce (with 1st

class honors) and Doctor of Philosophy (PhD) qualifications

researching franchising. Callum has led franchise

development projects across a range of business sectors

involving leading local and international organisations.

Franchize Training Centre forthcoming sessions

t Franchise field support visits - Nov 7

t Managing a franchise system - Nov 11&12

t Franchising a business - Nov 20

t Buying a franchise - Nov 15

Franchize Consultants (NZ) Ltd, Suite 4, Level 1, 27 Gillies Ave, Newmarket, PO Box 9538, Newmarket, AucklandPhone (09) 523 3858, Fax (09) 520 0387 www.franchize.biz

Special Note This training course provides prospective franchisors with a good background on franchising, including why companies franchise, insights into different structures, the process of franchising business, available specialist advice, and more. This course, however, is not a substitute for specialist advice on how best to structure and implement franchising with a specific business.

New Zealand

Franchise Awards2006

IN ASSOCIATION WITH

WinnerService Provider of the Year

New Zealand


IN ASSOCIATION WITH


2008

New Zealand


IN ASSOCIATION WITH


2010/11

Next step

To register your interest or request further information please contact Franchize Consultants on (09) 523 3858.

Time and date

Date: Wednesday, 6th April 2011 (1 day training)

Time: 10am – 4pm

Venue

Royal New Zealand Yacht Squadron

101 Curran Street

Westhaven

Auckland

Package Details

Registration Fee: $295 + GST per person

(registration includes morning tea, lunch and

afternoon tea)

For more information Call Franchize Consultants (09) 523 3858

Franchisors!Review, Improve, Succeed.

CONTACT US FOR A FREE COPY OF OUR FRANCHISE REVIEW BOOKLET. CALL WIN ROBINSON OR CALLUM FLOYD (09) 523 3858 WWW.FRANCHIZE.CO.NZ

SERVICE PROVIDER OF THE YEAR 5 TIMES


51


⇒ ‘Thank goodness we went with the Columbus franchise. No matter what life has thrown at us, they’ve been there to help and support

us in building our business.’ So says Jigisha Patel who, with husband Dannee, owns the successful Glen Innes outlet of Columbus Coffee.

The Patels’ dramas started when, all in the same week, Dannee’s father was taken very ill, Dannee got made redundant, and Jigisha found she was pregnant. ‘Everything seemed to be happening to us all at the same time,’ Jigisha recalls.

Jigisha had been a manager for a clothing company for seven years and Dannee was in property management. ‘When Dannee was made redundant we had to make an urgent decision about what we were going to do with our lives. We wanted security for our new family. We are both passionate about food, so we decided to look for a suitable business. Columbus Coffee really stood out and seemed to fit us. We didn’t want to be constrained, but we did need the umbrella of structure and guidance.’

Columbus Coffee certainly has the experience the Patels were looking for. Over the last seven years, the company has nearly trebled the number of outlets from 23 to over 60, establishing a lot of new franchisees and putting it well on the way to becoming the premium café brand in New Zealand. At the same time, the company has won a significant number of national awards for its franchise system and franchisees.

‘But you can’t rest on your laurels in this business, so we’ve also adapted our menus to new trends and changing tastes,’ says Peter Webster, General Manager Operations. ‘Every café has its own kitchen which produces our core range of items consistently across the group as well as enabling franchisees to deliver local favourites and chef’s specials featuring fresh produce and flavours. At the same time, our highly-successful partnership with Healthy Food Guide magazine has created a whole new awareness for us.’

From Clueless to Confident Jigisha and Dannee were keen to tap into the reputation of the on-trend franchise, but, as Jigisha says, ‘We were absolutely clueless about how to open a café. Our initial meeting with the Columbus team was about them deciding if we’d make good franchisees. Happily, we passed that test and from that moment we felt supported 100 percent of the way. Once the bank approved our finance and business plan, we both spent time training at one of the busiest stores. This gave us an understanding of all that would be required to run our own store while Columbus handled the vital task of recruiting chefs and key staff for us.

‘A week before we opened, the Columbus team spent time in our store going through all the fine details of cooking and menus. Everything was discussed and clearly communicated to us so the opening was made as easy as possible and it’s gone on like that ever since.’

Solid Support Whatever HappensThe Patels’ Glen Innes café opened in the summer of 2012 – just two weeks after their first baby arrived! ‘We’ve never done anything half-arsed,’ Jigisha laughs, ‘and really my wonderful husband did all the work for the first six months. But deep down we were absolutely committed and we had enough confidence in Columbus to be certain that if we followed the system and worked hard we would succeed. That’s exactly what has happened.’

And, thanks to the support from Columbus, even another drama couldn’t slow the couple down. ‘We were away at a hotel celebrating our wedding anniversary when we got a phone call to say our café was in flames. An electrical fault had set the place alight and by the time we got there our whole livelihood had gone up in smoke.’

With full insurance being required under the franchise agreement, rebuilding wasn’t an issue, and there was even a silver lining. ‘Columbus provided the same team and in the meantime they’d had a complete image revamp so we were able to upgrade to the very latest look. Our café was better than ever and we re-opened to enormous acclaim from our loyal customers, who made it very plain how much they’d missed us!’

Since then, life has settled down at last and the business has gone from strength to strength. ‘Dannee is very creative in the kitchen and creating foods that appeal to the members of the CrossFit gym across the road,’ Jigisha says proudly. ‘And at the end of the day, it doesn’t feel like work – we enjoy what we do as much as our customers love coming here.’

The Right DecisionDannee has no doubt that he and Jigisha made the right decision. ‘Columbus Coffee have got the model that will make you successful if you have the passion and drive to run a business,’ he says firmly. ‘No matter what happens, the support they give you to do that is absolutely solid. We couldn’t have asked for more.’

Columbus Coffee has a variety of opportunities available with the investment required ranging from $200,000 to $350,000 depending on area and location. For further information on specific areas, contact Peter Webster.

A dramatic start for Columbus Coffee franchisees proved the value of franchise support

Find more info at franchise.co.nz - Search: Columbus Coffee

grateful for aHELPING HAND

Dannee & Jigisha Patel: ‘We felt

suppported 100 percent

of the way’

Franchisees are able to meet local tastes and feature local products

Advertiser InfoColumbus CoffeePO Box 911 030, Victoria Street West, Auckland 1142www.columbuscoffee.co.nzContactPeter WebsterGeneral Manager, OperationsP 0-9-520 1044M 021 883 [email protected]

Columbus Coffee 51.indd 1 10/09/14 7:06 pm


⇒ I was in the Wellington Airport food area when I heard a child behind me say, ‘Look Mum –there’s Gollum!’ To my surprise, I realised he wasn’t

looking at the superbly-crafted display of the Lord of the Rings character, but at the back of my own head (my hair and my head had a messy separation when I was in my thirties, and a complete divorce in my forties). Ah well, why not a quick ‘selfie’ to mark the occasion and then augment slightly to have some fun.

What Does This Have To Do With You?‘Augment’ – the word leads nicely into a conversation about brand visibility. Birds do it, Britney did it, even flowers on the trees do it… they augment to attract attention and increase visibility. Visibility is my favourite ‘adword’. Put the ‘V’ into your advertising. Here’s an idea or two that have helped brands I know grow nationally through a real investment in visibility.

A few years ago, my company did a lot of work developing CrestClean’s image. As the new brand look was completed and all the franchisees standardised their uniforms and vehicle signage, I noticed something unexpected. It wasn’t just that there were 300-plus mini billboards driving around; it was the fact that they were always seen going to work. Early in the morning, or at drive time in the evening, the brand became visible in a meaningful way that connected with the character of the organisation – hard working, clean, tidy, on the ball.

By driving your brand to work in this way, you increase your visibility and augment the value of every advertising dollar you spend.

Is Your Budget All Adwords And SEO? Has Your Brand Lost Visibility? At the moment, all any business owner hears about is Google Adwords and Search Engine Optimisation (SEO). If you attend a conference or open your email inbox, you’ll be bombarded by people trying to sell you their services. Search (as an all-encompassing term for SEO, adwords and ‘find me’ types of media) is seen as the largest threat to traditional media. But traditional media still have a place in reaching and influencing people by providing a credible context for information.

Savvy media companies are now looking at how to ‘own’ communities and then extend into their lives from there with lateral thinking. This may be via ‘big data’ (the technological equivalent of stalking by analysing huge amounts of data to provide insight into consumer needs and behaviours), loyalty schemes or through innovative new services.

Franchise Development: Marketing

Dave Mason of Creatv with #2 in his series on brand development for franchises

AUGMENTED REALITY

Why Pay more to print?

Cartridge World stores are independently owned and operated

REFILL& SAVE

For further information please contact:

Master FranchiseeGeoff SmithTel: 03 446 8600Mob: 0274 339 829Email: [email protected]

• ThelargestFranchiseOperationRefilling &RemanufacturingInkjetandLaserCartridges intheworld

• Operating1650Storesover60countries worldwide

• EstablishedinNewZealandsinceyear2000 with40Storesoperatingnationwide

• Newstoreareasandresalesavailable

• TurnKeyoperation

• Fulltraining&supportprovided

• ExcellentReturns

The Brand Group 52.indd 1 10/09/14 7:06 pm

53Find more info at franchise.co.nz - Search: Creatv

What’s to stop a news provider with expertise in print and online trying to turn its real estate section into a brand? Nothing at all, as APN has just shown with its new True Commercial website. This has created visibility for a tired commercial real estate section in the news media. The switch? They are giving something relevant to the searching community rather than just taking from the advertiser. Specialist media such as Franchise New Zealand have been doing it for years.

Increase Visibility On As Many Levels As You CanMeanwhile, savvy brands are now taking a ‘transmedia’ approach to advertising, telling their story across several different media platforms. They know SEO won’t do it all, any more than radio will. What this means is that you need to start thinking about a marketing calendar with several layers, all coordinating. Think of this as your visibility calendar, your monthly ‘momentum matrix’.

Start with the phrase: ‘My brand will be seen every day … where?’ The answer could be on vehicles, through uniformed service providers, in outlets, at their destination, heard on the radio, seen on television, in print media, online …

For online specifically, you might say:

• My brand can be found every day through search by my niche market, my community.

• I’ll keep my brand relevant with this community by posting helpful, interesting or newsy stuff across my social networks.

• I’ll ask my creative resource to produce something outrageous for my brand to run across social networks.

And don’t stop there – look to see how you can expand this approach across your other media, too. For example, through regular communication a commercial cleaning company can become the thought leaders for ‘hygiene in the work place’. Then a national news item about winter flu can start a process of providing helpful info to business owners who want their staff to be healthy – and at work. In turn, you can feed that back into the media.

Above is a plan I give to my clients to explain this approach to communications. Augmenting your visibility through everything you do will work. If you want help creating a plan that will make it work for you, call us – just don’t ask for Gollum!

AUGMENTED REALITY

Advertiser InfoDave MasonPO Box 90 849, Auckland Mail Service Centre 1142www.creatv.co.nzContactP 0-9-360 4363M 021 905 [email protected]

“People buy thingsfrom people they like”

When your brand is likeable,

marketed correctly and connects

properly with your consumer -

you will have success.

Our part in this?

Good ideas brought to life with

great design, artwork and copy,

and implemented through

traditional, digital and social

media channels.

Brand strategy, creative and

production for all screens.

www.creatv.co.nzCall Dave Mason 021 905 302

Creatv 91x273_Layout 1 4/06/14 11:11 am Page 1

The Brand Group 52.indd 2 10/09/14 7:06 pm


⇒ Occasionally, disappointed franchisees call our office to ask for advice. Their message is almost always the same: ‘We’re in a bit of

bother.’ In most cases, they admit to not having consulted a lawyer before buying their franchise. Well, to save you making the same mistake, here’s our list of the reasons why people don’t use lawyers, and the reasons why they should.

1. It’s such a good franchise. It might indeed be a good franchise, or it might just be a large franchise, or it might be a franchise that’s past its peak. A good reputation is important but it’s what’s in the franchise agreement that counts. Use a lawyer.

2. I read through the agreement, it looks pretty straightforward. Oh really? Do you know what the term is and what happens at the end of the term? As the article on page 69 shows, it’s not straightforward. Do you know who you can sell it to? Do you know what your obligations are and how many ways you can lose the business if you break them? Use a lawyer.

3. I need all my money for the business, not to pay expensive lawyers. There are lots of expenses involved in starting a new business, but it’s easier to think of items such as equipment, advertising or even insurance as investments. Think of legal advice as a form of investment, too - it ensures that you are properly equipped with the knowledge to make the most of your new business. Use a lawyer.

4. There’s no point in paying a lawyer, the franchisor won’t change the

agreement anyway. Franchisors don’t generally change terms and conditions to suit individuals, but some franchise agreements are more onerous than others. The time to find out what you are getting yourself into is before you sign, not after. Use a lawyer.

5. The guy who handled our house sale looked it over. Franchising is a specialist area that requires advisors with knowledge of what should and shouldn’t be included, what’s reasonable and what’s unreasonable. They also know most of the players. Use a lawyer - but use a specialist one (see the Directory on page 84).

6. I bought an existing franchise and the franchisee said the agreement was OK. What else was he going to say? He might have been desperate to get out of it. Use a lawyer.

7. There wasn’t enough time. If a franchisor puts you under pressure to sign a franchise agreement, take a big step backwards. You should get all the information you need on which to base an informed decision at least 14 days before having to sign anything. That gives you time to - yes - use a lawyer.

8. I don’t trust lawyers. So you had a bad experience once? Get over it. You need a specialist on your side to help you make the right decision. Start by making a right decision now. Use a lawyer.

Why you should always use a lawyer when buying a franchise

Buying A Franchise: Legal Matters

don’t CUT CORNERS

Limited number of exclusive franchise areas available now only $24,900.

A business with heart

EDIT Why Use a Lawyer 54.indd 1 10/09/14 7:06 pm

55

Franchise Opportunity: Automotive

⇒ Mike Bird, the franchisee for Hutt Valley and Wairarapa, knew all about Snap-on Tools before he climbed aboard his own Snap-on

truck in April last year. ‘I was a sales rep for an engineering supplies company, selling trade tools for the competition. But even then I knew Snap-on make the best tools in the world. It’s an iconic brand and an excellent product.’ Now Mike shares his experience with others, taking potential franchisees out with him as he does his daily round in the Hutt Valley.

The idea of buying his own business had been simmering for a while before Mike took the plunge and got in touch with an existing Snap-on franchisee to find out more. ‘I was interested in doing my own thing so I asked the Wellington franchisee what it was all about and he helped me out.’ After investing in a territory of his own and spending time at the company’s ‘absolutely brilliant’ Training School in Dallas, Texas, Mike is enjoying running his own show, selling tools and equipment he can proudly stand behind.

‘It’s a great business. About $40,000 will get you into a truck, and you don’t have to worry about real estate or anything like that. As I tell the people who come out with me, it’s a brilliant option for people who want to have their own business.’

Financing Your FutureAccording to recruitment manager Les Coppin, a lot of Snap-on franchisees would agree. ‘They might have been keen to start out in their own businesses but didn’t have the capital to set themselves up. Snap-on Tools offered them an easier way to finance their future with an innovative finance programme that covers new franchisees’ initial inventory, their fully-optioned custom-built vehicle and establishing their customer credit

accounts. In addition, they get thorough training and lots of support, as well as access to a range of over 19,000 products from screwdrivers to complex computer-based vehicle diagnostic systems.

‘We differ from a lot of franchises in that we don’t charge royalties and we don’t charge advertising fees. The only charges are for IT support and a monthly management fee. The result is that franchisees can get into their own business at an affordable level then pay it off as fast as they feel comfortable with. After that, it’s all theirs.’

It was the opportunity to combine this level of support from a multinational company with the ability to control his own business that attracted Mike to the Snap-on brand. ‘It’s a franchise but you can run the business your own way, to a degree,’ Mike said. ‘Personally, I follow the Snap-on guidelines – they’ve been in business nearly a hundred years and if they say something works, then it works.’

Making His Own LuckLike any successful business owner, Mike also makes his own luck by putting in the hours: calling on customers, building relationships and progressively converting small purchases into bigger ones by building trust with his customers and following up with long-term support and advice. For Mike, being on the road in a Snap-on truck has quickly become a way of life. ‘I have a regular list of customers to keep in touch with across my territory and start bright and early, beginning by tidying up the truck and looking at the day ahead, seeing who’s ordered what and who owes what. I make about 15 stops a day and in a week I might see about 100 people. It makes for long days but it’s not hard work for me – it’s what keeps me going.

‘My customers are mainly in car and truck workshops, but some of my biggest customers don’t even work in the industry – they just like buying the tools. Anyone who’s interested in a hammer is a potential customer,’ Mike grins. ‘If I’m driving around my territory and I see someone working on a car in his driveway I might stop and see if I can help out and sell him some tools. Sometimes, people even flag me down to buy tools!’

Great Business, Great OpportunityWhile Mike’s purpose-built mobile showroom carries a wide variety of stock, it’s not all about tools. ‘The Snap-on range is growing all the time, particularly in storage and diagnostic systems, which are a major part of our sales mix as vehicles become more complex,’ says Les. ‘This is another area where being part of such an established franchise really shows its worth. Promotional efforts from Snap-on Tools help franchisees to sell the big-ticket items, while the company’s credit support systems give franchisees the confidence that their customers will come through on the bigger purchases. The Snap-on network is also invaluable for sharing information, ideas and providing support.’

Not surprisingly, Mike says there’s a lot of interest among his contacts about joining the Snap-on community and he is always keen to encourage newcomers. ‘I’ve ridden along with a number of potential franchisees and I can’t be enthusiastic enough,’ he said. ‘It’s a great system and a great brand. If you like the business and are prepared to put in the hours, it’s a great opportunity all round.’

Snap-on Tools franchisee loves to show newcomers the ropes

Find more info at franchise.co.nz - Search: Snap-on Tools

experiencingLIFE ON THE ROAD

Advertiser InfoSnap-on ToolsPO Box 6077, Blacktown NSW 2148www.snapontools.com.auContactLes CoppinP 0800 762 [email protected]

Mike Bird: ‘Snap-on Tools have been in business for nearly a hundred years and if they say something works, then it works!’

Snap On Tools 55.indd 1 11/09/14 1:49 pm

We’ve built the business foundations that will allow you to get on with being the boss and building your own business.

Are you looking for excellent earnings potential, a complete support system, results monitoring, business advice, an exclusive territory and guaranteed turnover?

We’re looking for confident leaders with general business and management experience and strong customer sales/service skills.

If this sounds like you, we should talk. Call Matt Robb today on 0800 67 33 62 or email [email protected]. Alternatively, visit our website www.mrfencer.co.nz

Expand your boundaries

and build a solid future.

MRF_0004 Franchise NZ FP Ad.indd 1 4/06/2014 8:35:05 a.m.

57

Franchise Opportunity: Building & Commercial

⇒ Matt Robb admits he originally fell into the fencing

industry ‘more by accident than design,’ but in the 20 years since he’s proved that good systems and good management are the keys to success. That’s what he’s been teaching others since he franchised his Mr Fencer business, and today he needs even more franchisees to fulfil the demand.

‘You don’t need to be a skilled fencer, and you don’t have to know the fencing industry, but you do need sales and people skills,’ he says. ‘We specialise in creating boundary fences and walls, security fences, pool fences, retaining walls, gates and decks for all types of customers, both commercial and domestic. Mr Fencer is recognised as one of the best in the industry and with the building sector booming again – especially in Auckland and Christchurch – we have more work than we can handle.

‘Initially, a Mr Fencer franchise can be established by one person employing labour as required, but it can quickly be grown into a substantial enterprise,’ Matt promises. You’ll get plenty of support to do so – Mr Fencer was a winner at the Waikato Business Excellence awards and a finalist in the Home Services category at the Westpac New Zealand Franchise Awards last year.

Support & ExperienceMatt Greeves (not to be confused with his namesake franchisor) was an engineer before buying the first Mr Fencer territory in the Matamata area five years ago. ‘I wasn’t really looking for a franchise or a fencing business, but I was looking for an opportunity,’ he says. ‘I was tired of working for wages and not making the decisions that affected my future.

‘At the same time, I knew that I didn’t know everything about business and I liked the idea that Mr Fencer had a wealth of experience to draw upon. Matt Robb was really supportive right from the start and continues to be so. He gives daily feedback and has basically prevented all of us franchisees from making the usual mistakes. That’s vital – after all, when it’s your own business then mistakes cost you, not your employer. With Mr Fencer, you’re paying for the systems and experience so follow them and you’ll be right.’

Not A Slack Day In Five YearsMatt Greeves is certainly happy with how his business has grown. ‘The commercial side is the growing and lucrative side of the business at the moment,’ he says. ‘I’m also getting a significant number of repeat bookings from prime clients who know I will do the job on time and on budget. Security fencing is the key product but we can do literally anything from industrial sites or pool safety to agricultural fencing.

‘Despite starting a business in the recession, I haven’t had a day where I’ve had nothing to do for the last five years! Right now I usually have two guys working for me – sometimes more – and I’m still struggling to keep up with the work load. And when everything is ticking over smoothly it gives me time to go out prospecting and get new work in. I’ve not had to do any advertising locally for a long time – it all comes in from the national marketing.

‘If you’re a young, keen, energetic guy, I’d highly recommend this franchise. It’s not easy – you’d want to be sure you know how much work is involved – and you need to be self-motivated and practical, but if you have basic building or engineering skills and aren’t afraid to talk to people, then the training will provide everything you need.’

Trained To SucceedMatt Robb says that the training programme has been developed with experts to help franchisees get up to speed as quickly as possible. ‘We cover the practical side and dealing with suppliers, of course, and we also cover sales, marketing, business management and financial management processes,’ he explains.

‘Although previous trade experience is helpful, it is certainly not essential, as Matt has proved. Generally, a practical bent and handiness with tools will be enough, and you’ll also need to be able to get a heavy transport licence.’

An investment of $50,000 will secure you an exclusive Mr Fencer territory, with some prime areas now available – including Auckland. ‘That provides all you’ll need to get going in a business of your own,’ says Matt Robb. ‘Experience shows that a committed franchisee can draw an attractive salary and expect a very solid return on their investment, too.

‘If you’re young-ish, physically fit, love working outdoors and have a real determination to succeed in business, Mr Fencer could be the business for you. To find out more about the business and see what it involves, contact me now.’

Fit young franchisees needed – Mr Fencer can’t keep up with demand for its services

Find more info at franchise.co.nz - Search: Mr Fencer

NO BOUNDARIES on fencing business

Advertiser InfoMr FencerPO Box 5343, Frankton, Hamilton www.mrfencer.co.nzContactMatt RobbP 0800 67 33 62M 027 471 [email protected]

Mr Fencer does everything from retaining walls to commercial projects such as this rodent-proof fence

Matt Greeves: ‘I have two guys working for me and I’m still struggling to keep up with the work load’

Mr Fencer 57.indd 1 10/09/14 7:07 pm


Built on a solid foundation... backed by decades of experience.

More information:www.latitudehomes.co.nz/business

If you are looking for a business opportunity that puts you in control of your future with proven financial rewards, contact us.Our company is expanding, our Franchise Owners are experiencing consistent growth and we have opportunities for the right person to join us in the following regions: Bay of Plenty, Wellington, Nelson, Central South Island and Southland.

Proven Franchise Opportunity

After 4 years as a Latitude Homes Franchise Owner, I have achieved more than in the previous 30 years I spent in the construction industry.Darrin Payne. Waikato Franchise Owner

YOURopportunity

to finallyget that

work/lifebalance!

Contact:Richard Lailey

Franchise Manager021 904 882

[email protected]

the opportunity

Start right away - we’ll give you all the tools and technical and operational management

training you’ll need.

It’s more important than ever to invest your money wisely, and

with this unique mobile business opportunity with a leading brand, you’ll have the chance to generate a great living right from the start!

a proven model

loven is a national leader and franchise company specialising in cleaning anything that can be

cooked on with an exclusive system that’s been proven since 1995. The system uses a combination of NZ

produced eco-friendly products and specially-tailored oven cleaning

tools and techniques for bringing appliances back to looking

as good as new.

ready?loven is seeking legendary

franchisees whose personal values show them as being:

Well-presented and confident Experienced with face-to-face

customer servicePolite, considerate, trustworthy and

courteousAmbitious, motivated and driven

Intuitive and good communicators Prompt and reliable

Organised and attentive to detailFocused on wanting a lifestyle change that’s easy to get into

Keen to get out and about in new environments, meeting new people

Ads 58.indd 1 10/09/14 7:45 pm

59

⇒ If you’re keen on running your own business, you might think

that you can do it without buying a franchise and spending all that money on upfront fees and ongoing royalties. And it’s perfectly true – you can. Thousands of people do it every year, some with ideas they have thought up themselves and others by copying or adapting ideas they have seen elsewhere.

If you are serious about creating a business as opposed to a paying hobby, though, consider this. Surveys in New Zealand and elsewhere tend to suggest that over three-quarters of franchisees succeed in their first three years compared with perhaps a third of small businesses in general. That can be a big advantage if you’re investing your savings or redundancy money, or putting your home and career on the line.

While people always argue over the actual figures in any such survey, and what the definitions of ‘success’ and ‘failure’ should be, it is certainly true that franchisees enjoy a much higher rate of survival – and a much better chance of growing their businesses into true income earners – than independent small businesses. That’s not surprising, because franchisees begin with many advantages over independent operators.

Starting Your Own Business Is RiskyStarting your own business is risky. You need a good idea, the skills to make it happen, the cash to finance it and a whole lot of help to get it right. You need to have the right location and the right equipment. You need to find the right suppliers at the best price, and you need to arrange all the delivery and credit facilities.

Then you’ve got to get your customers – let them know you exist, who you are, what you do and why they should start buying from you. You’ve got to find a way of reaching them that works, and you’ve got to do all this in the face of your competitors. No wonder so many businesses fail even to get started.

So if you were starting your own company, imagine how it would be if someone took you aside first and taught you exactly how to run it; how to do the books, operate the equipment, train any staff, serve the customers and so on. Then how would it be if they ensured your business was in the right area, with the right equipment?

What would happen if they arranged a major launch promotion for you with advertising that was proven to work for exactly your type of business? Gave you a name that already meant something to your potential customers? Organised your marketing, gave you an 0800 number that people knew and a website professionally developed to attract real business for you?

And how would it be if this someone provided systems to help you monitor your business, and if they monitored it with you? What if they checked up on your progress regularly and gave you feedback on how

you were doing and lots of new ideas for doing even better?

It sounds like the ideal way to start up – and it’s exactly what many

franchisors provide for their new franchisees. At its best, franchising

is like having a dedicated mentor and business coach rolled into one – and so

much more besides.

Of course, no franchise is a guaranteed success and a potential franchisee must always be

cautious, but there is no doubt that – providing you choose well – buying a franchise significantly

reduces the risk of failure.

Bright IdeaWhen you buy a franchise, you’re buying a ready-made

business format that someone else has researched and developed for you. Your own business may not yet exist

in the location you want, but all the product design, service parameters, business systems and profitability studies have been

carried out already. You buy the franchise and it’s up to your own efforts to make it successful in your area. It’s like buying someone

else’s bright idea – one that someone else has already proved does actually work.

That’s not to say that you won’t have to work hard – you will. If you’ve never worked for yourself before, you won’t believe how hard running your own business will seem at first. But if you buy a franchise, because of the guidance you receive from an experienced franchisor, your own hard work will always be directed to the right areas. That saves your time, effort and money from being wasted on trying things the franchisor has already discovered don’t work. A franchisee once described it as “learning from someone else’s mistakes”, and there’s a fair amount of truth in that – although it must be emphasised that, unless you follow the franchisor’s system properly, then you may find yourself creating entirely new mistakes of your own.

TrainingWhen you buy a franchise, a good franchisor will ensure that you are fully trained in every aspect of running your specific business – not only using the equipment but managing people and cashflow, creating your customer database, purchasing, promoting the business, and lots of other things. In many cases, this will extend to setting up your accounts on a computerised system using a standard template (something that can save you a lot of time) and even setting measurable and achievable goals for your business. Increasingly, franchises such as double award-winning Franchise System of the Year Columbus Coffee have a fully-integrated computerised system that enables franchisees to bring up their most important data on an easily-read ‘dashboard’ on their computer. They can then monitor what is happening in their business every minute of the day and compare it with their Key Performance Indicators (KPI’s) to keep them on track.

In addition to this, you should get a detailed operations manual which is your standard reference work to provide solutions in most situations. It’s because of this thorough preparation for running your own business that so many franchises require no previous experience of working in the same

Why buy a franchise when you could go into business by yourself and avoid paying all those fees? Here are some issues to think about

Buying A Business: Looking at Franchises


why buy a FRANCHISE?

traini

ng

supp

ort

rese

arch

rese

arch

rese

arch

benc

hmar

king

syste

ms

comm

unity

ideas

expe

rtise

expe

rtise

expe

rtise

traini

ng

traini

ng

supp

ort

expe

rtise

expe

rtise

expe

rtise

franc

hise

prom

otion

repu

tation

buyin

g po

wer

rese

arch

new

prod

ucts

team

work

admi

n

expe

rtise

new

prod

ucts

supp

ort

buyin

g po

wer

rese

arch

new

prod

ucts

comm

unity

expe

rtise

expe

rtise

traini

ng

supp

ortsu

ppor

t

supp

ort

EDIT Why Buy a Franchise 59.indd 1 10/09/14 7:08 pm


Buying A Business: Looking at Franchises

Many franchisors also carry out some management functions on behalf of their franchisees such as making bookings, quoting and even invoicing or credit control. These can be invaluable in saving your time to spend on actually doing the work that you get paid for.

Buying PowerThis is a major strength of franchised chains. If you owned an independent sports shop, for example, you’d pay the going rate for a brand of golf clubs. If you sold a lot of them, you might get them a bit cheaper. But if you’re part of a chain of 20 franchised stores, you’ll get a substantial discount. In the same way, if you buy a piece of equipment recommended by the franchise, or services such as insurance or communications, you should get them cheaper than you would as an independent operator. Some items may even be unique to your franchise. These benefits could more than make up the ongoing franchise fee you pay, as well as gaining you an edge over your competitors on price or improving your bottom line profit.

Another advantage is that a manufacturer is a lot less likely to let you down on quality or delivery, too – and might help fund special promotions because of your importance to him.

Up And Running FasterYou’ll only open your business once, but your franchisor will have experience of doing it several times. That means that everything should be smoother, quicker and more efficient for you – service and quality should be better, wastage lower, and your business should be known and well-promoted right from the start. In turn, that means reaching profitability faster, which is good news for you and your bank manager.

Of course you’ll still have to work at it, put in the hours and the effort,

sort of industry. In another survey, 80% of franchisors cited ‘no experience necessary’ in a range of businesses from catering to printing, and it’s this that allows so many people to take up a whole new career.

SupportFranchising, properly done, is a ‘partnership’ between franchisee and franchisor: the franchisor makes his or her income from the success of your business, so it’s in their interests to help you make the most of your territory. Consequently, you should get a level of support which the independent business person can only dream of.

This starts with the selection process. It’s not in the franchisor’s interests to appoint anyone who they don’t think will succeed, so just by being offered the franchise you should be confident you possess the necessary qualities. The more rigorous the selection process, the better for you – no matter how it feels at the time.

Equally important is the continuing support. A franchisor should have people experienced in every aspect of the business you run who can answer any questions you have on a day-to-day basis. In addition to this they have a monitoring role, helping you to maximise your performance in such areas as production costs, sales, promotion, staff recruitment and so on, and providing additional training or advice as required.

A lot of the best franchises require their franchisees to share data not just on sales but other KPI figures such as labour costs, margins, wastage and more. This enables the franchisor to prepare benchmarks for each aspect of the business so that franchisees can see where they are performing well and where they could find improvements. If you’re looking to maximise the return on your investment, comparing your performance in key areas with others who are running exactly the same business is a pretty good way to start.

- Great range of NZ Locations to choose from

- Strong Support Network

- Established Brand & Marketing assistance

- Catering & Takeaway extensions available

- 50,000 existing Club Card Members

As a family friendly restaurant Breakers Cafe & Bar offers a fast, dynamic, value for money

experience that appeals to diners of any age. Think Breakers and you’re reminded of what us Kiwi’s

hold dear, family, great food and the fun atmosphere of a relaxed easy going holiday without any

day to day stress. It’s this iconic leisure and lifestyle surf themed brand that has made Breakers Cafe

& Bar one of the most renowned, successful and innovative franchise opportunities in New Zealand.

Interested in being part of a highly successful restaurant franchise?

Be a part of the Breakers Family.

Franchisees

can expect:

‘Since taking on the Breakers Franchise in Mount Maunganui we have had fantastic support from the team at the Franchise Office. The Breakers Systems are second to none and the Brand is strong with great support from our customers. This has allowed us to make the most of the lifestyle at ‘The Mount’ while still getting a great return on our investment.’Tom Collins & Noortje De Beer

Franchisees Breakers Cafe & Bar Mount Maunganui

BREAKERS RESTAURANTS | PO BOX 340 NAPIER 4140 | BREAKERSCAFEBAR.CO.NZContact Mark Burt 06 834 0537 | 021 799 985 | [email protected]. m. e.FAMILY RESTAURANT



be prepared to get on the phone and follow up flyers or go out and meet new people, but even here the franchisor will have been able to help you prepare what to say and how to organise your time. And you are likely to have one of the franchisor’s trained team come along and help you for the first few days or weeks to ensure that you feel comfortable with the business and, crucially, build a good reputation with your new customers right from the start.

Ready-Made ReputationAn independent business starting up has to create a name and a reputation for itself – often a long, slow and expensive process. In comparison, an established name is probably the most visible part of the franchise operation and, if the franchisor has done the preparatory work properly, it gives the new franchisee a head start. Not only will consumers know the name and what it stands for, but there will be a battery of back-up material – leaflets, clothing, signage, advertisements, websites, vehicle designs and so on – all reinforcing your business identity.

Of course, not every franchise brand has the pulling power of, say, Robert Harris Coffee Roasters or Fastway Couriers, and some newer franchises won’t be able to offer that at first. But those franchises tend to require less investment in their early days, and as each new franchisee joins so the brand – and its buying power – become more valuable.

Staying AheadWhen a new business opens, it needs a competitive advantage to succeed. As time goes by, new competitors often erode that advantage, and you have to find new ways of staying ahead. Because a franchisor needs to succeed to keep his profits up and to attract new franchisees, it is his job to carry out constant research and development on new products and better and cheaper ways of doing things.

An independent business is just that – on its own. However, in an established franchise you have not only the support of your franchisor, but also all the other franchisees who have been through the stage you are now at and understand the problems. This support can be invaluable when the going gets tough – as it certainly will on occasions.

Part Of A TeamOne of the hardest things about running your own business is that sometimes you feel very much on your own. Where do you go to when you want to chew over problems, or to talk over a new opportunity, or to get information on a new piece of equipment? With a franchise, you have a choice. There’s a franchisor on the other end of the phone or the email whenever you need specific advice. You have other franchisees who are running into exactly the same sort of issues as you on a regular basis, and some of them are certain to become good friends – the sort of friends you can ring up and let off steam to occasionally. And then there will be field visits from franchisor staff, franchise meetings, conferences, newsletters, intranets, funny stories, helpful hints… It all helps to reduce that feeling of isolation as well as ensuring that you have the knowledge and the tools you need to create your own business. There are many good reasons for paying franchise fees and this is perhaps the hardest to put a dollar value on – but that doesn’t mean it’s not worth anything.

It Still Means Hard WorkLike any new business, a franchise still requires hard work and commitment to get it off the ground. If you are looking at taking up a franchise, don’t forget that. Choose one that you believe you will enjoy working in, and be prepared to put your all into it. Even then, be aware that franchising cannot guarantee success.

Franchising is a way of doing business, and some franchises undoubtedly do it better than others. If you are looking at buying a franchise, be prepared to ask questions, take your time, take professional advice and be cautious. But remember – your chances of success are far higher in the right franchise than they will be if you go it alone.

More InformationFind more information about buying a franchise online at www.franchise.co.nz, including a list of Over 250 Questions To Ask Your Franchisor

MEGA Franchise Consultants

We won’t be beaten on Quality or Price

"We stand behind the best"MEGA Franchise Consultants are the most professional

and cost effective way of developing your franchise documents and recruiting franchisees to expand your

business worldwide...

Check out our FREE Feasibility Report – can you franchise your business? (normal value $1500).

0800 006 444www.megafranchise.co.nz

Ray Lindstrom Founder and Director

Huge, never-ending market and repeat business!

Before

After

We have developed a system which provides alloy wheel repairs to a very high standard in a short space of time. This means you

have delighted customers and get to lots of jobs in a day.

Enjoy:• Fantastic technical training• Great sales training and marketing• Devoted franchise support team• Low overheads• High potential income

Exclusive territories across New Zealand.Investment from $49,950 + gst (includes equipment and training). You also need a suitable van, computer and a mobile.

Alan and Lisa Thomas – Franchisors/Owners 021 537 311Head office: 04 477 [email protected] www.wheelmagician.co.nz


Kiwis who can sell can also fly with Dream Doors

OPENING DOORSFranchise Opportunity: Home & Building

Advertiser InfoDream Doors (NZ) LtdPO Box 31, Lake Hawea 9345www.dreamdoorskitchenfranchise.comContactDerek LillyP 0-3-443 5133P 0800 437 326M 027 213 [email protected]

Derek Lilly: ‘There’s no doubt

this franchise works’

p. 06 833 6333 e. [email protected] w. fastway.co.nz

Fastway Couriers (NZ) Ltd T/A Fastway Couriers New Zealand. Fastway Couriers is a franchised courier network and its businesses are independently owned.

Call now to register your expression of interest:

Take the next step in your careerBe part of the growing courier industry and run your own rewarding business

Join an established company and enjoy:

• Perpetual franchise agreement

• Ongoing business support & training

• Recognised brand

• An award winning system for 30 years

Fastway Couriers has exciting regional franchise opportunities available in Central North Island & Lower South Island for experienced business people, with good leadership skills, and ready to take a hands-on approach.


⇒ Phar Lap, pavlova, Split Enz … the Australians know a good thing when they see one. Perhaps that’s why they’ve been so

quick to see the potential of Dream Doors, which specialises in kitchen refurbishment and facelifts for laundries, bathroom vanities and bedroom wardrobes. Since launching over the Tasman earlier this year, Dream Doors has appointed a national master franchisor and a regional master in Queensland. The first three franchisees are already up and running in Sydney, Adelaide and Melbourne, with another three territories already under offer.

But success in Australia doesn’t mean that Kiwis need miss out. ‘Although 10 Dream Doors franchisees have opened throughout New Zealand since 2007, demand is growing so fast there is still room for plenty more,’ says Dream Doors managing director Derek Lilly.

Derek co-founded Dream Doors in the UK before selling his shareholding and moving to New Zealand in 2006. ‘We had 50 franchisees in the UK, but even so I didn’t expect it to take off so fast in New Zealand,’ he admits. ‘There is a massive market for our products here. Dream Doors supplies and fits replacement doors, surfaces and fittings to restore a home’s looks and value for a fraction of the cost and wastage of building new units. That makes so much sense to cost- and environmentally-conscious Kiwis. Our franchisees offer fast, efficient service, a huge range of finishes and fittings and service a wide range of clients. The result is that our business has grown every year, despite the Global Financial Crisis, and there’s more – much more – to come.’

Franchisees don’t need kitchen or building experience – ‘That’s not their role,’ explains Derek. ‘This is very much a sales-driven business, so you have to be a salesman first and foremost. We appoint contractors and manufacturers who do the technical side, which avoids franchisees having money tied up in expensive stock and equipment. The franchisee’s focus is making the sale and co-ordinating design, fitting and installation. They can transform the look of a kitchen within a day – and they do!’

Franchisees can operate from both fixed and mobile showrooms and do all their own quoting, enabling them to control their margins and workflow – an important factor when your business can be turning over $1 million plus in its first 12 months. ‘And, best of all, there are no percentage royalties,’ Derek says. ‘There’s just a fixed fee every month, enabling franchisees to plan 10 years ahead with confidence.’

Dream Doors has territories available in many parts of New Zealand, as well as Australia, with investment starting from just $43,000 +gst. ‘There’s no doubt this franchise works – the figures prove that,’ says Derek. ‘If you have the sales and people skills to succeed, I want to hear from you now. Call me!’

Dream Doors 62.indd 1 10/09/14 7:07 pm

63


⇒ The newest Oporto outlet, in Auckland’s Lincoln Road, marks a huge step forward for the gourmet chicken burger specialists – and

franchisee Abhishek Jain couldn’t be more pleased. Indian-born Abhishek came to New Zealand in 2003 as a hospitality student and has concentrated upon food ever since. ‘I had a bakery business and then I started with Oporto as a crew member before becoming a branch manager. I soon knew that I wanted to become a franchisee, but there were no sites immediately available so I had to wait.’

Abhishek’s patience paid off. Not only is Lincoln Road one of New Zealand’s busiest thoroughfares, but he was able to benefit from the very latest Oporto store design which has simplified construction and reduced costs for ingoing franchisees. John Hyde, Oporto’s business development manager, says that, ‘From starting the build to opening at Lincoln Road took just four weeks. Less time means less money. The result is that we’ve shaved $50,000 to $100,000 off the capital cost, which makes a massive difference to Return On Investment (ROI) and franchisee profitability.’

The new design also offers greater flexibility. ‘For example, we’ve installed the latest digital menu boards to give franchisees a “plug and play” solution,’ explains John. ‘It means franchisees have the option to create special offers to meet their local market or capitalise on local events, as well as promoting new products or national campaigns without additional disruption or cost.’

Getting It RightJohn knows the importance of such initiatives only too well, having joined Oporto New Zealand last year after a career which included four years in a business development role with Subway in the eastern United States,

where his stores achieved average growth of 24 percent. ‘With Quick Service Restaurants, there are three ingredients needed for success: quality people, quality product and quality systems,’ he says. ‘Oporto focuses on these three components.’

Oporto prides itself upon providing a premium quality product cooked to order and accompanied by legendary and addictive sauces. ‘Our rigid adherence to quality is paying off,’ says John. ‘People are increasingly conscious of what they are eating and that may be one reason why there are already over 150 Oporto stores worldwide. It also helps keep us out of the price wars that are so damaging to other chains. Franchisee margins have remained high and our returns are excellent.’

Money Well SpentAs an experienced food sector manager, Abhishek Jain appreciates what John is saying. ‘I took a break from Oporto during which I looked at other franchise and business options, but I came back to what I knew was a very good brand with a very good product. If I’d opened under my own name I’d not have had that advantage – yes, I pay fees, but they buy a lot more marketing than a single outlet could afford and it is money well spent.’

Abhishek only opened Lincoln Road last month so it is, as he says ‘very early days, but we are getting our name out and starting to see regular customers who will turn into loyal fans – that’s what always happens with the great taste of Oporto. People will spend money on the kind of quality Oporto offers and we are in a different league to other fast-food outlets. All my staff and my new manager did a full eight weeks of training to ensure they understood all the little details that are vital to giving customers a good experience every time.

‘This is a seven-day business so it’s flat-out right now,’ Abhishek grins. ‘You do need to be prepared for hard work, especially at first, but the Oporto system means that once you are established you don’t have to work all hours.’

John Hyde agrees. ‘Oporto franchisees don’t need to have food experience, but must be prepared to be on the spot as owner/operators, especially at first. Once established, the Oporto system is so good that you can wind that back. ‘

Finance AvailableThe investment required to open an Oporto store is between $200,000 and $400,000 +gst, depending on location. ‘Our system is so well-proven that we have pre-approval from two banks for funding, which means potential franchisees have attractive financing options,’ says John.

‘The investment includes help with finding and negotiating suitable sites, thorough training in business and operations management and a full marketing launch programme. You’ll then have support from the full Oporto team on an ongoing basis to help you achieve maximum return on your investment.’

As Abhishek knows, Oporto is very particular about finding the right sites, ‘but we’re looking all over the country now,’ says John. ‘We have several more opportunities in Auckland and would love to hear from potential franchisees from Invercargill to Whangarei.’

Oporto’s fans and franchisees know that quality is worth waiting for

Find more info at franchise.co.nz - Search: Oporto New Zealand

Find more info at franchise.co.nz - Search: Oporto

good thingsTAKE TIME

Abishek Jain’s store (top) is winning new fans over to Oporto’s gourmet burgers in Lincoln Road

Advertiser InfoOporto New ZealandPO Box 251 275, Pakuranga, Aucklandwww.oporto.co.nzContactJohn HydeP 0-9-538 0006M 021 301 [email protected]

Oporto 63.indd 1 10/09/14 7:23 pm

the customers are. They are therefore less susceptible to changing traffic or shopping patterns.

• In the same way, operating hours are more flexible, which can be attractive. Note, however, that even if your vehicle is being used by someone else while you are off playing golf, working fewer hours is likely to impact your income levels. This is because mobile franchises typically need more direct input from the owner than traditional retail businesses.

• Some mobile businesses offer a guaranteed income or a work guarantee for a limited time to help new franchisees ease into self-employment. These are generally subject to conditions and should not be relied upon in the long term.

Potential DrawbacksAt the same time, mobile businesses do present their own unique set of drawbacks, especially when it comes to funding. Although each franchise is different, these may include:

• While the return on investment may be high, absolute profits are generally lower in mobile franchises. This is particularly true for service-based businesses.

• In a one-man-and-a-van style operation, earnings may be limited by the hours that can be physically worked by the franchisee. Some

⇒ Mobile franchises are always popular and, as the cover story in this issue of Franchise New Zealand shows, offer a wide variety

of opportunities in all sorts of different industries. So what benefits do they offer from a financial point of view, and what are the drawbacks? Most importantly, how do you go about funding the purchase of such a franchise?

Potential BenefitsThe capital levels required to get into a mobile franchise are usually lower than other types of business, so for many people they are an attractive way to enter the world of self-employment. They offer a number of other benefits, too:

• Mobile franchises may offer a relatively high return on investment when compared to other industries such as retail or manufacturing. For example, setting up a mobile coffee business may cost $70,000 compared to $400,000 for a coffee shop, yet still offer a good income to the owner.

• The overheads in mobile franchises are generally relatively low. Most do not need expensive premises and many are operated from home, offering a number of tax advantages (see page 24). Because they are one or two-person operations, they do not require expensive staff.

• Unlike, say, mall-based businesses, mobile franchises can go to where


FUNDING a mobile franchiseNick Healy from Westpac discusses some of the options for getting the franchise you fancy on the road

Buying A Franchise: Financial Matters

Nick Healy

021 721 430 0800 759 [email protected]

Plus a networked team of over 120 franchisees in NZ, Australia and the United States

Over the 9 to 5 yet?

Time to 'wake up' and be your own boss!

Call Martin Smith and take the first step - 'wake up' TODAY!

• Potential for high income• Low overheads• Live the life you've been dreaming of

• Full training• On-going support• Plenty of work

Westpac 64.indd 1 10/09/14 7:23 pm

franchises allow the vehicle to be worked by approved employees or sub-contractors, but profitability is highest when the franchisee is the owner/operator.

• Risk can be higher, especially in businesses that require skills such as excellent selling ability or in new or marginal industries. In many cases, turnover depends on the franchisee’s own abilities.

• It may be difficult or costly to grow beyond a certain size if franchisees are not allowed to employ others, the territory is too small or there is only a finite amount of work available. This may increase the perceived risk to others, making it potentially more difficult to fund or sell.

• Mobile businesses tend to be very dependent on the owner and/or key employees. This can present significant risks in the event of sudden illness or staff departures.

• The business can be at the risk of disruption due to a vehicle or important piece of machinery breaking down (especially if you only have one vehicle).

Funding To Buy A Mobile FranchiseThe characteristics mentioned above, both advantages and disadvantages, mean banks face some unique challenges in funding mobile franchises. Having fewer assets (such as stock, equipment or fit-out) may mean less investment, but also means that there is less for the bank to fund against.

In many cases, the generally lower capital requirements of mobile franchises mean that prospective purchasers are able to provide security for loans in the form of equity in property or other assets. What happens though, if you want to buy one of the higher investment level mobile franchises or a highly profitable existing business with a lot of goodwill, but little in the form of assets?

Well, the good news is that a large proportion of the cost of establishing a mobile franchise is, of course, the vehicle. In many cases, this can be funded up to 100 percent via an equipment finance loan (where the banks use the vehicle itself as security). Of course, the business needs to be able to service the loan, but an established franchise should be able to demonstrate a good track record in this area.

This is where it pays to deal with a specialist franchise banker with a real understanding of the cash flow and the value of the intellectual property and systems of the specific business you are looking at. A banker who has good knowledge of the franchise can not only help address the funding needs but can also add to your own understanding of the business.

The other important aspect a bank will want to take into account is your own skills and abilities. Since these are crucial to the success of the business, it’s important to have a CV or summary of your experience when you approach the bank for funding. This can help the bank to evaluate the risk and improve the likelihood of you receiving the funds you seek.

Transactional SolutionsWhile we’re on the topic of mobile franchises, there have been some exciting advances in the mobile payments space recently. One such example is Westpac’s Get Paid app which allows mobile business owners to take credit card payments via a smartphone – no other hardware or plug-in devices required.

This can reduce the hassle of accepting cheque and cash payments and offer a secure payment method for your customers. If you allow customers to pay in advance or on invoice, you can also set up online payment processing options on the spot. This can be particularly valuable as it reduces the amount of time you spend chasing payments and enables you to concentrate on the important things – like growing your business.

SummaryMobile franchises offer a wide range of exciting opportunities with relatively low investment levels and high returns. Although not without risk, these are opportunities where people can use their time and specialist skills to build a secure and profitable future.

While the lack of assets can cause some funding issues, these can be resolved with the assistance of a specialist franchise banker. The bank may also be able to offer other services to help make running your business even easier.

Find more info at franchise.co.nz – Search: Westpac 65

Advertiser InfoNick Healy is a Franchise Business Manager for Westpac. You can contact Nick or the Westpac Franchise Team on 0800 177 007 or email: [email protected] information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

*based on the average Xpresso Delight franchisee earnings

Passive Income with Guaranteed RETURNS

For information contact Allan Parker 021 875 431

www.xpressodelight.co.nz

Work ONLY 1 day a week in thebooming coffee market and earnbetter than the national average wage*

If you ever wanted to own your own business, but didn't want to work the usual 60 - 70 hours per week required... Well now you don't have to. Introducing Xpresso Delight a one day a week business that returns a normal weeks worth of five days labouring, with a guaranteed minimum 40% revenue return on investment.

This is a limited franchise opportunity with:• Greater than 65% gross profit margins.• 183 Franchisees in 10 years and still growing fast.• Capital investment from $64,950 + GST.

Xpresso Delight were winners of the 2008 Westpac Franchise NZ Awards in the Food and Beverage section:1. Franchisee of the year Xpresso Delight Auckland2. Franchise System of the year Xpresso Delight NZ Ltd

Join Australia’s 2nd Fastest Growing Franchise(BRW Magazine-08-09-10-11-12)

Magazine.pdf 1 1/03/14 8:26 AM

If you are a franchisor, you’ll know that the success of your business relies heavily on the quality of your franchisees. The right person in the right place, at the right time, is crucial.

Being New Zealand’s leading business brokerage we have a constant number of people contacting our company looking to buy a business. Your franchise opportunity is promoted to thousands of buyers who come in contact with our company. Get in contact with a LINK Broker:Nick Stevens021 641 978 I 09 555 6040Laurel McCulloch021 786 813 I 09 555 6034 linkbusiness.co.nzAuckland Waikato Tauranga Wellington Christchurch Australia South Africa

The authority on selling businessesAll LINK offices are licensed REAA08

Westpac 64.indd 2 10/09/14 7:23 pm

2303_United_Sweets_DIS_CDQ.indd 1 4/09/14 9:25 am

67


⇒ One of the questions we often ask franchisees is: ‘Would you do it all again?’ Dave Nicolson has the perfect answer: ‘Yes – and I have.’

Dave bought his first vending franchise with Provender (then called Have A Snack) back in 1998. He owned it for nine years before feeling it was time to move on. ‘Then the franchisor tapped me on the shoulder and invited me to go and work with the Provender franchise management team. So I joined them and spent the next seven years helping franchisees grow their businesses.

‘Now things have gone full circle and I’m keen to get into my own business again, so I’ve bought another franchise.’

Which one? ‘Provender, of course!’Provender is the largest vending business in the country, with over 80 franchisees offering workplace refreshment via snack and drink vending machines, honour vending boxes and coffee machines. ‘Our group buying power ensures franchisees enjoy healthy margins on some of the country’s top food and beverage brands,’ says franchisor Philip Horrocks. ‘And for many people, Provender offers the ideal opportunity. It’s a cash business that offers a semi-passive income. You can grow the business to the level you choose and it’s home-based and flexible.’

Developing BusinessWhen Dave Nicolson first joined Provender, it was a very different type of business. ‘Back then, we had a lot of honour vending boxes scattered around a huge number of sites in central Auckland,’ he recalls. ‘We’d pack them all at home every night, go out and deliver them, bring back existing boxes and re-pack.

‘These days, we have a lot more vending machines in the mix and turnover per site is much higher. Franchisees carry stock in the van and re-stock as they go. That enables us to adjust the product mix for each individual location. Some places want more energy bars or nut mixes, for example, while others want more traditional fare. We also have cold drink machines and even coffee and tea machines, which have added whole new income streams. The latest innovation is credit card readers on the machines.’

But the fundamentals of the business are the same. ‘It’s all about focussing your energy on what works and making sure you meet your customers’ needs,’ says Dave. ‘Frankly, anyone can fill a vending machine – it’s not exactly rocket science. What makes a difference is finding out what your customers want, involving people and communicating with them so you deliver the right mix in the right way. What I’ve realised during my time working with Provender is that by doing that, you can increase sales at the same site by up to 50 percent!’

It’s About AttitudeDave freely admits that first time round, ‘I got a bit stale. I did very well out of the business, but not all the time. I now realise that was down to me. If I lost a site or two, I didn’t go out and replace them immediately – I was still doing OK. I was happy

doing my own thing and shrugged off the help and guidance offered by the franchisor after a while. As a result, I didn’t maximise the business as I could have done.

‘When I joined the Provender franchise management team I could see what made the difference between the high performers and the others, and a lot of it came down to attitude. This is a good business and if you have a can-do approach then you can be really successful. The guys and girls out there who are doing best are getting stuck in and spending time learning about their customers. That’s what I really love about this business – jumping in and out of the van, chatting to people and getting to know them.

‘I’ve also gained a new appreciation of how much support the franchisor can give. The whole franchise team has huge experience and is constantly looking for ways to improve the business. I used to run my original franchise on customer cards and bits of paper, but now we have a whole customer management app which will run on a computer or phone or whatever you use. You can dig down into the history of each site, see trends, test and measure new products – it’s really valuable. I’m 62 now so it’ll be a challenge, but I’m going the whole hog because I know the more info I feed in, the better I can manage my business.’

It Really Spins My WheelsDuring our conversation, Dave has been clearing his desk in Provender’s franchise management office in Auckland. He’s crackling with energy as he prepares to go out on the road with his own business again. ‘Philip took some persuading to let me go, but my wife Kate is very supportive – she knows this is what I want to do,’ he grins. ‘It really spins my wheels.’

Provender has franchises available throughout New Zealand with investment levels ranging from $125,000 to $240,000, the average being

around $185,000. ‘Incomes vary from $30 to $80 per hour or more,’ says Philip.

‘So if you’re looking for a proven business with a track record of success, you have to look at Provender. It’s the franchise so good that some people buy it twice!’

Provender franchisee goes back for more after 16 years

Find more info at franchise.co.nz - Search: Provender

Find more info at franchise.co.nz - Search: Provender

so good I BOUGHT IT TWICE

Dave Nicolson: From franchisee to franchise management and back to franchisee again, with a whole lot of learning on the way

Advertiser InfoProvenderPO Box 11 007, Ellerslie, Aucklandwww.provender.co.nzContactPhilip HorrocksP 0800 661 663 M 0274 955 [email protected]

Provender 67.indd 1 11/09/14 1:50 pm

“I loved the skin treatment results so much, I bought my own Caci clinic.”Lena - Caci clinic owner

Call today to discuss the potential of owning a franchise with NZ’s industry leading beauty brand.Rebekah Christensen | 021 369 846 | [email protected] | caci.co.nz

Over the last 20 years Caci has become a leading business within the beauty industry. Now is your opportunity to become part of this aspirational New Zealand brand.

What can you expect as a Caci franchisee?

• Great brand awareness • Marketing and business building support• Group buying incentives • Higher than industry average growth rates• Comprehensive training

If you have a passion for the beauty industry and are looking to own your own clinic with an established brand, we would like to hear from you.

We are currently looking for franchisees in the following locations:

Other areas are available please contact us to enquire.

• Auckland• Hamilton• Gisborne

• Dunedin• Christchurch• Timaru

• Wellington• Blenheim• Queenstown

69

⇒ If you are becoming involved with a franchise, whether as franchisee, franchisor, finance provider or supporter, you’ll find that there are

certain things about it which are different from other forms of business. One of these is the fact that a franchise is never actually sold – instead, it’s more similar to a leasing arrangement in that it’s granted to the franchisee for a specific term. This term may vary from 3 years to 25 years or more; it may be renewed or not renewed; and it may or may not be transferred when the franchisee exits the business. Here are answers to some of the most common questions about franchise terms.

Why are franchises only granted for limited periods?There are several reasons for this. First and foremost is that the environment in which all businesses operate is constantly changing and the rate of change, as with most things, continues to get faster. This means that a franchise developed to supply particular needs in particular business conditions must be able to change with the market. Sometimes, customers’ needs and fashions move so far that the kind of business which the franchise was carrying out is no longer relevant or viable. In those cases, either it can no longer be carried on at all, or it needs to be so fundamentally changed that the business and the business model will be entirely different. In such circumstances, neither franchisor nor franchisee can or would wish to be locked-in indefinitely.

In addition, a successful franchise business thrives and goes forward by seeking new and additional opportunities and, where they are suitable, adding them to the business. Granting franchises for fixed terms allows opportunities to refresh the business and brand.

How long should I expect a term to be?What is reasonable depends entirely on the nature of the franchise and such factors as the amount of capital invested, the period it takes to build up the business to profitable levels and the speed of change in the industry in which the franchise operates.

Very commonly, franchise initial terms are for periods of between 3 and 10 years but sometimes they may be longer (up to 20 years or more). Franchise terms as long as 100 years have been known, but both parties might need a crystal ball to see how such a system would operate in the later years! Sometimes, especially with a franchise which represents a new business for the area in which it operates, there may also be a short preliminary period allowing for the franchise arrangements to be set up before the term fully commences.

Generally, an agreement will also include one or more rights of renewal for similar terms to the initial term.

Franchise specialist lawyers and accountants would both generally advise that the viability of the business to provide a reasonable return on investment should be analysed over the period of the initial term only, on the basis that nothing is certain after that. For this reason, some higher-investment franchises offer longer initial terms. McDonald’s franchise term, for example, is generally 20 years.

What if I want to renew – can I? That depends on two things: first, does the franchise agreement expressly provide for a right of renewal; and secondly, what are the conditions attaching to that right which I would have to comply with to be able to do so? The basic rule here is, as it is for most other things, to ensure that you and your advisers have read and clearly understand whether or not there is a right to renew and, if so, what is involved.

If there is a right of renewal, it is important to be clear whether the terms of the renewal agreement are or might be different from the terms of the agreement for the previous period. If so, you would certainly want to have an understanding as to what the differences might be.

Will I have to pay all over again?Where there is a right of renewal, most franchise agreements do not require payment of the amount of the initial franchise fee all over again. However, most franchise agreements do require something to be paid. First, the franchisor has costs of its own to meet in investigating and approving an application for renewal and often there

can be more work and cost in that for the franchisor than meets the eye. The franchisor may pass on some of those costs.

In addition, at renewal time there may be requirements for additional staff training, refurbishment of the franchise premises or the upgrade of plant and equipment. Some of these costs can be quite expensive so you need to know and allow for them.

What do I own at the end of the term?There’s an important distinction to be made here between what you do own and what you don’t. It will entirely depend on what the franchise agreement says. If the term has come to an end and there is not going to be a renewal then the key ingredients which were involved just beforehand fall under four main headings:

1. The intellectual property rights to the name and operation.

2. The premises, if there are premises involved in the franchise.

3. The hard assets in the form of plant, fixtures, and fittings (including such items as vehicles).

4. Goodwill (this is a broad term including the benefit of the customers built up during the course of the business).

For intellectual property, a franchise only grants a licence to use the company’s name, trademarks, manuals and operating systems during the licence (franchise) term. Almost every time, then, the end of the term means that all of the intellectual property rights go back to the franchisor and they must no longer be used.

With premises, the position can vary. Usually, premises are leased and the franchisor has a right to take back the premises, or to require them to be made available to a new franchisee. That needs to be locked in place with the right documentation involving the landlord. Occasionally, premises (sometimes very substantial premises) are owned by the franchisee: in this case, careful arrangements need to be made at the beginning which are suitable to the situation.

So far as plant, fixtures and fittings are concerned, the position will again vary depending firstly on the agreement and on the nature of the franchise. Usually, the franchisor will require control of these items if they are essential for the continuance of the business. These may include the right to buy them from the franchisee at their used value or written-down book value at the time of termination, which may not be much. Something to be aware of is that franchise agreements often contain provisions giving the franchisor a power of attorney to act on the franchisees’ behalf in enforcing agreement rights. This can (and has frequently been known to) involve the franchisor taking back ownership of the franchisee’s vehicles, sometimes much to the franchisee’s surprise. Such actions should, of course, be subject to the provisions in the agreement including entitlements to be paid.

The remaining big item is the value or premium payable for the right to own and operate the business and generate income from its customers. Mostly, this falls under the heading of “goodwill”. It is very important to be clear as to whether or not, if the agreement is not renewed when the term comes to an end (either at, before or after the expiry date), there is actually any claimable value for the franchisee relating to the goodwill. Usually there is not because, just like a lease of a house or office space, the franchisee’s rights to continue in the business have come to an end so there is nothing to sell. It is very important for the franchisee to find out and understand exactly how that situation will apply under the franchise agreement they are considering.

When you buy a house or a business, you usually own it outright – but that’s not true of a franchise. Miles Agmen-Smith explains why



HOW LONGdoes a franchise last?

EDIT Terms - How Long 69.indd 1 10/09/14 7:25 pm



What if the franchisor refuses to renew?As already mentioned, there are usually conditions attaching to any right to renew. The main ones can be summarised as follows:

• A requirement to give formal notices at the right time in the right way as set out in the agreement; and• Often there is an option for the franchisor to consider taking back the franchise at that time, generally linked with a specified form of buy-back procedure; and• The franchisor usually has a discretion to not allow renewal in various situations, including if the franchisee has committed breaches of the franchise agreement or is for some other reason not considered suitable to continue.

Not only is it important that both parties have a clear understanding of the wording of the renewal clause but also the dates by when things must happen. These must be strictly complied with: we recommend that important dates, such as the date for giving renewal notice are diarised at the outset so that they will not be forgotten, along with some reminders as the date approaches.

Can I just change my name and go on with business?The usual answer to that is an absolutely definite ‘NO!’

Franchise agreements almost always contain restraints of trade provisions, which are very important to the franchisor for the onward protection of the business. They will normally prevent the franchisee and associated parties carrying on the same business in the same area in which the franchisee was authorised to operate and often also forbid operating anywhere else where it would compete with the franchisor’s business. This restraint usually lasts for a defined term, eg. two years, and tends to be strictly enforced by franchisors for the protection of their own business and the business of other franchisees.

Restraints link in with the question of goodwill and all of those less tangible items which relate to the value of the business and its ongoing future customer and profit generation. Very commonly, a combination of restraint and intellectual property ownership and retention clauses provide not only a prohibition on dealing with existing customers after the franchise is

terminated, but also claiming and retaining ownership by the franchisor of all material giving details of customers – especially items such as customer lists and databases.

Cases about restraint issues come before the courts quite commonly, and the outcome in each case depends on the construction of the actual agreement. A recent case involving Green Acres, for example, involved looking at ownership of customer lists. The Court expressed some very clear views on those, supporting the concept of the franchisor’s rights to its customers, customer lists and databases (note: in that particular case the judge referred the matter back to arbitration which was provided for in the franchise agreement). There are many examples of cases in this area and the message is clear: it all depends on the agreement, but if the agreement is clear then the restraints will be enforced and the franchisor is normally entitled to the customer lists and other such materials and the franchisee is not entitled to carry on the business until the end of the restraint period. How these different principles apply in each case depends, as always, on the details.

SummaryAnyone going into franchising needs to be aware that a franchise is not sold: it is granted for a set term. At some point that term will end, at which time it may or may not be renewed. If it is renewed, the conditions on which it is granted may change; if it is not renewed, then the franchisee may or may not have assets to sell, or may be required to sell them to the franchisor. After leaving the franchise system, the franchisee is unlikely to be able to continue in the same type of business in the same area.

When considering any franchise, therefore, it is very important that all of the relevant details are clearly and properly understood and that you seek proper legal advice.

About the AuthorMiles Agmen-Smith is a very experienced franchise lawyer, and principal of ASCO Legal. He is a former chairman of the Franchise Association of New Zealand Inc and has also represented New Zealand franchising internationally. This article is general in nature and every transaction is different. It is not a substitute for proper legal and other professional advice.

EDIT Terms - How Long 69.indd 2 10/09/14 7:25 pm

71


⇒ If there are two hot trends in the food business in

New Zealand today, they are the growing popularity of Mexican food and the rise of fast-casual dining – an upmarket version of traditional quick service restaurants which combine a counter service model with a more premium product and environment. Mexicali Fresh has been at the forefront of both, with nine locations already open in Auckland and more to come all over New Zealand.

Keith Huckaby was quick to spot the potential of Mexicali Fresh. The Californian knows all about good brands – he came to New Zealand with his wife in 2010 after a career which included a spell with Taco Bell, a role in national operations training with Burger King, and operations management with Walt Disney theme parks.

‘When we came here, I started consulting to The Warehouse while I looked at things I’d like to get into. I decided a franchise would be best – it’s just too hard to start from scratch, and too hard to import a concept from overseas – and then I saw Mexicali Fresh. I rang them up to ask if they were franchising and they said, “Well, we’re thinking about it – let us take your number.” Five months later they called me back!’

Keith went to check out the Mexicali Fresh operation. ‘Coming from Walt Disney, which is renowned for the quality of its training, it takes a lot to impress me but Mexicali managed it. So many franchises don’t match up when it comes to documentation, systems, processes and all that, but Mexicali did. I was the first franchisee, opening in New Lynn in September 2013 and it’s gone so well I’m opening a second in Mission Bay in a couple more months. Hopefully, there’ll be a third one after that.

Die-Hard FansThe very first Mexicali Fresh opened on Princes Wharf in Auckland back in 2005. The ‘build your own’ formula enabled customers to choose a burrito, nachos or quesadilla and combine signature made-from-scratch ingredients. With a colourful, casual atmosphere, a great selection of Mexican beer and tequilas and amazing frosty Margaritas, Mexicali Fresh quickly became the place for family and friends to gather and make memories.

‘We grill and roast our meats, chop our salsas and fry our tortilla chips up fresh every day to give our diners the most authentic California-style experience in New Zealand,’ Conor Kerlin, the ‘Brand Dude’of Mexicali Fresh, says proudly.

‘As a result, wherever we’ve opened we’ve amassed a die-hard, loyal following thanks to our laid-back vibe, passionate staff, hand-crafted food and freedom of choice. We bring our fans together online as well as in-store via a hugely successful social media strategy, and they only have one complaint – they want more Mexicalis around the country!’

Tried-And-Tested SystemsThe Mexicali Fresh business model is based upon comprehensive yet simple management and operational systems that reflect years of tried-and-tested experience. The franchise has been developed with the assistance of the multi-award-winning team at Franchize Consultants, and as the company prepares to go national it has appointed one of the country’s most experienced franchise managers, Nathan Bonney, to spearhead the growth.

‘Mexicali Fresh is a fantastic brand in a category which is really heating up in New Zealand,’ says Nathan, who was previously with Columbus Coffee for 12 years. ‘Fast casual dining gives people the eating-out experience at a reasonable price. The availability of healthy, fresh, Mexican food, with soft drinks or a beer if you want it, makes it popular with groups, kids and couples alike. It’s creating a whole new destination in itself.

‘Mexicali Fresh is growing rapidly now and is uniquely positioned to make the most of opportunities throughout New Zealand. It has a management team experienced in every aspect of the operation and is well-capitalised, enabling us to select great franchisees and support them to grow their businesses from day one.’

Passionate About Food & ServiceMexicali Fresh is looking for enthusiastic, energetic people who are passionate about great food and excellent customer service to take the franchise nationwide. Current stores range in size from 110-210 sqm, some with outdoor seating areas, and all are fully-licensed. Depending upon size and location, the investment required starts from around $300,000 +gst. ‘This opportunity is great for the individual or family operator, and also suits the seasoned hospitality professional like Keith who has the capacity to manage multiple franchises based on proven systems,’ says Cindy Buell, the franchise’s co-founder and recruitment manager.

Keith agrees. ‘Mexicali Fresh is a great concept – there’s a real buzz about it and people get excited and tell their friends. That brings people through the door then it’s your job to create the vibe and deliver on the promise. If that appeals to you, do your due diligence and see if it stacks up for you.’

To find out more about Mexicali Fresh and nationwide opportunities in the rapidly-growing fast casual restaurant sector, contact Cindy Buell today.

Mexicali Fresh’s first franchisee is opening another – and another

Find more info at franchise.co.nz - Search: Mexicali Fresh

Find more info at franchise.co.nz - Search: Mexicali Fresh

nz welcomes MEXICAN EVOLUTION

Fast casual dining, Mexicali Fresh style: offering a premium product in a stylish environment

Advertiser InfoMexicali FreshPO Box 105 881, Auckland 1143www.mexicalifresh.co.nzContactCindy BuellP 0-9-522 0990M 021 750 [email protected]

Mexicali Fresh 71.indd 1 10/09/14 7:25 pm

73


⇒ Twelve years in the banking sector have not only given Rose Barnett a greater understanding of the financial side of business – they’ve

also fuelled her desire for fun and excitement as she returns to self-employment. ‘I only stopped work this week, but I can’t wait to get my new Mr Woo Sushi van on the road. The reaction from people I know has been so positive I’ve already taken a corporate catering booking for November,’ she says.

Rose and husband Steve are the first franchisees outside Auckland for Mr Woo Sushi, which delivers high quality, healthy sushi to the workplace via specially equipped mobile vans, similar to coffee trucks. ‘Mr Woo Sushi is a lot simpler for the operator than a coffee van, though,’ says franchisor Adam Parore. ‘All the food is prepared in a central kitchen and franchisees don’t have to make individual drinks, ensuring they can serve people much faster and concentrate on growing their business.’

Rose’s husband works offshore in the mining sector. ‘Steve’s job took us to Australia so we looked at options there but felt business opportunities back home in New Zealand were more robust. When we came across Mr Woo Sushi in Franchise New Zealand magazine, we instantly thought it looked like the kind of business we could have a lot of fun with. It’s unique, it’s brand new and it’s the kind of “people person” business we are both very good at. Also, we could see that the opportunities to grow the business in Tauranga were second-to-none.

‘Due to work commitments we have been apart far too often, and this franchise will eventually offer us the opportunity to work together. We’ve been successful in business and franchising before, and see Mr Woo as a fresh idea that has come at the right time. Healthy eating is becoming more popular as people are becoming more aware – even the two-year-old grandchild of our accountant just loves sushi, and from our and Adam’s research we know the market is very broad.’

Truly Different, Truly Profitable‘The potential of Mr Woo Sushi has been even greater than I expected,’ Adam explains. ‘I knew the takeaway food sector was worth more than $1.5 billion, and I spent two years looking for a concept that would prove truly different and truly profitable for franchisees. Once I found Mr Woo, I hopped into the van myself to test it out – that’s the only way to learn what your customers really want and what the potential is.

‘I found there was extra money to be made from weekend and special events, but I also discovered a fertile market in schools, catering for both pupils and staff. In addition, we’ve realised there is demand in the early evening from stressed parents keen to take home healthy dinners after a late day at the office. When you add in the potential of catering for corporate meetings and functions as well, you can see this opportunity is very solid indeed.’

More AdvantagesRose Barnett says the franchise has other advantages, too. ‘Mr Woo has a very strong brand image – something we know will attract attention and which we can capitalise on. We also like the fact that the business lends itself to flexible operation: we need only work a part of the day, which should ultimately allow afternoons for family and relaxation. There’s also the option of employing someone further down the track to handle weekend or other events. However, Steve and I want to make the most of the opportunity and establish ourselves as fast as possible, so right now we’ll be knuckling down and putting in the legwork to establish our regular routes and tap into the other markets.

‘All the feedback we’ve had so far has been very positive,’ says Rose. ‘Our friends know how keen we are to have a go and have been very supportive. We have all the catering fixed as Adam has arranged a first-class kitchen locally so everything will be absolutely fresh. I’ve got the first weeks planned out with different runs every day, and our aim is to have a second van on the road by early next year. That way Steve can leave the mining industry and come back and work with me at last!’

Low Risk, High RewardAdam Parore describes Mr Woo Sushi as a ‘low-risk, high-reward opportunity for someone to get into a fast-growing sector of the food industry without all the costs of retail premises, specialist equipment and staff. This business is available for just $79,000 +gst with a variety of funding options possible, and includes a fully-fitted van, four weeks’ dedicated training and a revenue guarantee for the first two weeks of business.

‘Judging by our experience in existing areas, established franchisees are looking at a gross income of between $70,000 and $100,000 from a single van. Build the business, add events and another vehicle, start tapping into the potential and the sky’s the limit. To find out more, call me today.’

Mr Woo Sushi franchisees are eager to get on the road

Find more info at franchise.co.nz - Search: Mr Woo Sushi

Find more info at franchise.co.nz - Search: Mr Woo Sushi

mobile sushiREADY TO ROLL

Advertiser InfoMr Woo SushiPO Box 47 818, Ponsonby, Aucklandwww.mrwoosushi.co.nzContactAdam ParoreP 021 781 250F 0-9-523 [email protected]

Manukau Mr Woo manager Jimmy Calder has a smile for every customer

Rose Barnett: ‘It’s unique, it’s brand new and it’s a people business’

Mr Woo 73.indd 1 10/09/14 7:25 pm

74 Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Volume 23 Issue 03 Spring 2014

⇒Franchise and Business OpportunitiesCompany Contact Pa

ge N

o.

IndustryInvestment from

Description

No in

NZ

G

loba

lly

FANZ Get more information

A-B

0800 2 Fix It Home & Building

$30,000 NZ’s leading trade services franchise system. Seeking plumbers, mechanics and electricians. 6 6

N M 021 403 540 franchise.co.nz – search: 0800 2 fix it

0800 Sunshade Home & Building

$25,000 0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7

N P 0-6-876 9675 franchise.co.nz – search: Sunshade

AA Auto Centre Auto Services

$150,000 NZ’s premier provider in the auto service and repair market. 30 30

N P 0-9-966 8800 franchise.co.nz – search: AA Auto

Accessman Home & Building

$250,000+ Specialist hire company supplying access equipment to the construction and maintenance industry.

8 8

Y P 0-3-341 6333 franchise.co.nz – search: Accessman

ActionCOACH Business & Commercial

$80,000 ActionCOACH is the world’s #1 global network of business coaches and trainers. 30+ 1200

Y P 0800 228 466 franchise.co.nz – search: Actioncoach

AGATHA ParisMitchell Grant

Retail $300,000 AGATHA Paris – iconic French fashion jewellery that fuses the fashionable with the affordable. Founded in Paris in 1974, now running 340 successful boutiques in 25 countries. Open your own boutique or kiosk, no previous experience required, full support from an award-winning, well-run local team.

11 340

N P 0800 AGATHA M 021 989 895 E [email protected] W agatha.co.nz franchise.co.nz – search: Agatha

AirifyJeff Taylor

Home Services

$48,000+ Airify are the only nationwide company who specialise in cleaning and maintaining heat pumps. They don’t sell, install or repair them - cleaning every little fragment of the heat pump is their speciality. Seeking knowledgeable, reliable, good communicators. Full training given.

1 1

Y P 0800 247 439 M 021 147 6880 E [email protected] W airify.co.nz franchise.co.nz search: Airify

AluRestore Home & Building

$49,000 Fully mobile aluminium joinery re-coating franchise. 1 1

N P 0508 737 867 franchise.co.nz search: Alurestore

Amazing Clean New Zealand

Home & Commercial

$100,000- $150,000

Ultrasonic blind cleaning & repairs and curtain, upholstery/mattress cleaning. 1 70+

N P 0800 2 AMAZE franchise.co.nz –search: Amazing

Anchor Franchise Andy McDowell

52 Food & Beverage

$300,000 Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, Calciyum and Eon. National franchise structure operating since 1992 offering exclusive territories.

65 65

Y P 0-9-295 2742 E [email protected] W anchor.co.nz franchise.co.nz – search: Anchor

Anytime Fitness Health & Fitness

$280,000 Anytime Fitness is a convenient 24-hour international fitness club franchise. 4 N P 0-7-839 0209 franchise.co.nz – search: anytime

Appliance Tagging ServicesSteve Wren

11 Business & Commercial

$74,500+ Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 40

N P 0061 3 8520 9750 M 0061 401 655 655 E [email protected] W appliancetaggingservices.com.au franchise.co.nz – search: Tagging

Archgola Home & Building

$10,000 Provider of all-weather permanent outdoor canopies. Seeking clever DIY people or tradesmen. 23 23

N P 0-9-426 0033 franchise.co.nz – search: Archgola

Armstrong Smarter Security

Business & Commercial

$150,000 Armstrong for smarter security. Retail and mobile locksmith and alarm specialists. 14 14

Y P 0-9-415 0585 franchise.co.nz – search: Armstrong

At Your Request Franchise Group

Home & Commercial

$14,000 NZ’s premium home, commercial and lawn service franchise system. 200+ 200+

N P 0800 297 297 franchise.co.nz – search: Your Request

Baby-on-the-Move Retail $35,000 Specialising in rental and sales of baby and toddler car seats and other products. 26 26

N P 0-9-422 2285 franchise.co.nz – search: Baby

Bakers Delight Food & Beverage

$295,000 Bakers Delight is the world’s largest franchise bakery with 700+ bakeries across 4 countries, serving 2 million customers each week. Trading for 29 years. Proven business formula, with over 90% success rate. Full training including baking and ongoing operational assistance. Turnkey operation.

36 700+

Y P 0800 225 388 E [email protected] W bakersdelight.co.nz franchise.co.nz – search: Bakers

Bark Busters Leisure & Education

$20,000 - $40,000

Bark Busters is the world’s largest, most trusted dog training company. 2 450+

N P 0800 167 710 franchise.co.nz – search: Bark

Bathroom Direct Home & Building

$150,000- $250,000

Franchised bathroom renovation business. Supply and installation of bathroom products. 4 4

N P 0-9-913 3110 M 021 959 796 franchise.co.nz – search: Bathroom

bb’s CaféDavid Bernard

Food & Beverage

$300,000 One of NZ’s most proven and trustworthy franchises. No previous experience required. Full training and support given. Seeking people with drive and a passion for coffee, fresh food and exceptional customer service.

21 60

N P 0-9-973 4821 M 021 331 243 E [email protected] W bbscafe.com.au franchise.co.nz – search: bb’s

BeSmart AccountingRay Kesha


$100,000 - $200,000

A turn-key business that gives you fast passive income using proven and unique marketing processes that deliver results. You do not need to be an accountant. Guaranteed income for the first three months. Accounting offices available throughout the South Island.

5 5

N P 0800 999 908 M 021 361 151 E [email protected] W besmartgroup.co.nz franchise.co.nz – search: BeSmart

BedpostGraeme Doak

70 Retail $50,000 New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner-operators passionate about selling and providing a high level of customer service.

16 16

Y P 0-9-278 1010 M 021 665 923 E [email protected] W bedpost.co.nz franchise.co.nz – search: Bedpost

westpacDIRECTORYof franchising

Franchise & Business Opportunities

National Master Licence Opportunities

Specialist Advisors

⇒ ⇒ ⇒

748383

• Over 250 franchises & master licences

• Essential details• Investment levels• Specialist lawyers,

accountants, bankers & consultants

• Index to advertisers

www.franchise.co.nz


DIR_2303 74.indd 1 11/09/14 4:09 pm

Search the Westpac Directory of Franchising at www.franchise.co.nz 75

GULP!

Who Do I Contact?

How Many Are There?

What Does It Cost?

What’s Available?


ge N

o.


Description

No in

NZ

G

loba

lly


Big Paddle Company Business & Commercial

$42,500 - $54,500

We provide a business-consulting model. Seeking experienced successful business people. 1 2

N P 0-9-630 7710 franchise.co.nz – search: Paddle

Bin Inn Retail Group Co-operative

Retail $110,000 Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

36 36

N P 0-7-575 6939 franchise.co.nz – search: Bin Inn

Bookends Education $30,000 Specialists in supplying all textbooks nationally to schools and other educational institutions. 18 18

Y P 0-3-377 9555 franchise.co.nz – search: Bookends

Breakers Café & BarSteve Glasspole

60 Food & Beverage

$25,000- $200,000

Breakers Café & Bar was established in 1997. Proven franchise model providing Kiwi fare at affordable prices. Seven locations central/lower North Island. Looking to expand. Seeking energetic food lovers with entrepreneurial attitude and love of public prepared to go the extra mile to succeed.

7 7

N P 0-6-834 0537 M 027 442 3487 E [email protected] W breakerscafebar.co.nz franchise.co.nz – search: Breakers

Brucies Lawnmowing & Garden CareBruce Rea

Home Services

$49,000 Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

12 12

N P 0-9-267 7244 M 027 273 4992 E [email protected] W thebruciegroup.co.nz franchise.co.nz – search: Brucies

Brumby’s BakeriesDavid Bernard

Food & Beverage

$400,000- $450,000

Australia’s longest running and very successful bread franchise. The Brumby’s system and procedures have been developed to help you run your business. Every facet of running a Brumby’s store has been standardised to promote efficiency. Estimated turnkey price, depending on size and location.

18 329

N P 0-9-973 4821 M 021 331 243 E [email protected] W brumbys.com.au franchise.co.nz – search: Brumby’s

Bugger Café John Gourley

32, 33

Food & Beverage

$250,000+ The Bugger concept is different from other cafés. We focus on an uplifting, entertaining food and coffee experience. Our flagship is enjoying stunning success. Join us as a foundation franchise. Grow with us and have some fun.

1 1

N M 027 551 0963 E [email protected] W buggercafe.co.nz franchise.co.nz - search: Bugger

BurgerFuel Food & Beverage

$300,000+ The ultimate experience in gourmet burgers. Seeking hardworking people with great attitude. 30 41

Y P 0-9-376 6007 franchise.co.nz – search: Burger Fuel

Burger Wisconsin Food & Beverage

$140,000 “Home of the world’s best burgers.” Gourmet opportunity for operators with good taste. 24 24

N P 0-4-384 9000 franchise.co.nz – search: Wisconsin

CaciLisa Travis

68 Health & Beauty

$250,000+ Caci is a highly sought-after, well-recognised household name. Our clinics are a profitable business in a growing industry. Successful Caci franchisees come from all walks of life – from nursing through to corporate executives and beauty therapists wanting to go to the next level.

29 29

Y P 0-9-847 9220 M 027 298 6077 E [email protected] W franchise.micromode.co.nz franchise.co.nz –search: Caci

Café BotannixMurray Belcher

34 Food & Beverage

$150,000 Contemporary deli cafes serving organic coffee and organic food options in Palmers garden centres.

4 4

N P 0-9-444 4369 E [email protected] franchise.co.nz – search: Botannix

Cafe2UJohn Stanton

15 Food & Beverage

$129,410 Cafe2U is the world’s largest mobile coffee van franchise. Cafe2U’s success is based on the unique “Acceleration Package” that guarantees and fast-tracks income. Intensive four-week training programme and ongoing support is provided. All you need to do is bring your smile.

11 230+

Y P 0508 004 388 E [email protected] W cafe2u.co.nz franchise.co.nz – search: Cafe2U

CafeMediaVaughan Reed


$25,000+ Here’s your shot at a uniquely profitable business opportunity. CafeMedia are leaders in delivering informative and engaging digital content within cafés. We are seeking self-motivated, driven individuals with a strong sales background for this exciting licensee business opportunity.

New New

N P 0800 4322 338…M 021 612 753 E [email protected] W cafemedia.co.nz franchise.co.nz – search: cafemedia

CAL SystemsIan Charman

25 Financial Services

$90,000 Turnkey operation. Set up and run a finance company from home. No finance experience required. Exclusive training, support, documentation and custom-built software provided. 37 years’ experience and proven success.

30 30

N P 0-4-293 6899 E [email protected] W calsystems.co.nz franchise.co.nz – search: CAL

Cartridge WorldGeoff Smith

52 Computer $100,000- $125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Operating worldwide. Easily learned, full training provided. Includes stock, plant, training and licence fee.

36 1650

N P 0-3-446 8600 M 0274 339 829 E [email protected] W cartridgeworld.co.nz franchise.co.nz – search: Cartridge

Cash Converters Retail P.O.A. World leaders in the retailing of quality second-hand goods. Franchises available New Zealand wide.

13 Y P 0-9-414 1960 franchise.co.nz – search: Converters

Ceiling Master Home & Commercial

$62,500 Specialist cleaning system designed for ceilings, walls and exterior house washing. 3 3

N P 0-3-365 5111 franchise.co.nz – search: Ceiling

B-C

Looking for a business opportunity but don’t know where to start?1 Choose by IndustryWe have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at franchise.co.nz.

2 Choose by InvestmentThe ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

3 Choose by TypeThe description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz - use the search word in the right hand column to find it easily.

Please NoteEach listing contains information as supplied by that particular entity. However, you should confirm the accuracy of the information in each particular case. The FANZ column advises you which are members of the Franchise Association of New Zealand. You are advised to confirm the membership status of any entity. Neither the sponsors of this Directory nor the publisher accept liability for any omissions or errors.

Are you seeing this opportunity as CLEARLY as you should?

Financial peace of mind starts here0800 555 8020www.franchiseaccountants.co.nz/[email protected] PAGE 87

DIR_2303 74.indd 2 11/09/14 4:09 pm



ge N

o.


Description

No in

NZ

G

loba

lly


C-E

Central Landscape & Garden SuppliesPaul Brinkman

4 Home & Building

$200,000 Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Y P 0-9-273 5352 M 0275 764 507 E [email protected] W centrallandscapes.co.nz franchise.co.nz – search: Landscapes

Civic Video Retail $150,000 Home entertainment stores specialising in the rental and sale of DVDs and games. 56 300

Y P 0-9-523 6322 franchise.co.nz – search: Civic

Cleancorp Rose Dunn

Home & Commercial

$25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Y P 0-9-304 0599 M 021 507 293 E [email protected] W cleancorp.co.nz franchise.co.nz – search: Cleancorp

Clean PlanetTony Pattison


P.O.A. Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

100 100

Y P 0-9-622 0828 M 021 244 1709 E [email protected] W cleanplanet.co.nz franchise.co.nz – search: Planet

Cleantastic Commercial Cleaning


$13,800 A business of your own with a guaranteed income and lifestyle opportunities. 280 1000

Y P 0-6-843 3320 franchise.co.nz – search: Cleantastic

Club Physical Health & Fitness

$200,000 Club Physical is a health club. Our vision is to become New Zealand’s first choice in wellness. 14 14

N P 0-9-417 0071 franchise.co.nz – search: Physical

Cobb & Co Food & Beverage

$200,000 The iconic kiwi family restaurant operating successfully throughout New Zealand since 1970. 8 8

N P 0204 1007 007 franchise.co.nz – search: Cobb

Coffee Culture Food & Beverage

$350,000+ Creating luxurious environments for our guests to enjoy the finest espresso coffee since 1996. 14 17

Y P 0-3-377 2605 franchise.co.nz – search: Culture

ColorGlo International Auto Services

$47,000 Colour restoration and repair of leather, vinyl, plastic, cloth, carpet. 4 315

N P 0-9-524 6214 franchise.co.nz – search: Color Glo

Colourplus Retail $250,000 New Zealand’s fastest growing décor franchise. No industry experience required. 30 30

Y P 0-9-818 9215 franchise.co.nz – search: Colourplus

Columbus CoffeePeter Webster

51 Food & Beverage

$250,000- $350,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Food and Beverage Franchise System of the Year and Supreme Franchise System of the Year 2009/10 and 2010/11. Suit owners with passion for coffee, food and the value of customer relationships.

58 58

Y P 0-9-520 1044 M 021 883 852 E [email protected] W columbuscoffee.co.nz franchise.co.nz – search: Columbus

Complete First Aid Supplies


$55,000 Market leader in supply of first aid kits to businesses. Seeking self-motivated people. 4 4

Y P 0-9-827 7726 franchise.co.nz – search: First Aid

Computer TroubleshootersDennis Jones

Computer $27,500 On-site and remote ITC support through to total managed services, targeting small to medium businesses and SOHO. Operating in over twenty-five countries. National brand, full training and support. Ideal for those with corporate backgrounds and management skills or technician/IT specialists able to work hands-on.

28 500

N P 0800 728 768 P 0800PCTROUBLE E [email protected] W comptroub.co.nz franchise.co.nz – search: Troubleshooters

ContoursGrant Archibald

Health & Fitness

$95,000 Contours is a nationwide chain of health and fitness clubs exclusively for women. 10 10

Y P 0-9-577 4223 M 021 662 239 E [email protected] W contours.co.nz franchise.co.nz – search: Contours

Cookie Time Food & Beverage

$65,000 + Distribution of snack products to retailers & other on-sellers. 42 44

N P 0-3-349 6161 franchise.co.nz – search: Cookie

Cookright Kitchen ServicesRobyn Broughton

8 Food & Beverage

$70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Y P 0800 804 104 E [email protected] W cookright.co.nz franchise.co.nz – search: Cookright

Cooltime Home & Building

$30,000 Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer. 7 7

Y M 0275 973 737 franchise.co.nz – search: Cooltime

Coresteel Buildings Home & Building

$75,000 Specialises in the design and construction of rural, commercial and industrial buildings. 22 22

N P 0-9-438 1562 franchise.co.nz – search: Coresteel

Corporate CabsGary Bennett


$35,000+ Corporate Cabs is proud to be New Zealand’s premier cab operator with a fleet of cabs in Auckland, Wellington, Christchurch, Dunedin and Queenstown. Our brand is built on the professionalism of our franchise owners and we invite you to consider joining our fleet.

400 400

N P 0-9-632 0600 E [email protected] W jointhefleet.co.nz franchise.co.nz – search: Cabs

CrestCleanGrant McLauchlan


$10,000 Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. NZQA training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

435 435

Y P 0800 273 780 E [email protected] W crest.co.nz franchise.co.nz – search: Crest

Crewcut Home Services

$8,800 + equip

Quality home service franchise providing property maintenance requirements to the domestic market.

260 260

Y P 0-9-481 0004 franchise.co.nz – search: Crewcut

Crust Gourmet PizzaJeff Moss

44, 45

Food & Beverage

$200,000 Crust Gourmet Pizza is ideally suited to today’s fast-paced lifestyle, providing excellence in service and high-quality product to customers. Seeking business-minded people with financial management experience, committed, willing to take advice and direction to achieve results. Need to be entrepreneurial with an appetite for success.

2 134

N M 021 655 149 E [email protected] W crustpizza.co.nz franchise.co.nz – search: Crust

CutshopSimon Morton

Home & Building

$800,000 Cutting, edging and drilling of sheet materials for the DIY, cabinet making and commercial shop fitting industry. Cut to any shape or size. Seeking experienced individual prepared to employ and manage a production and marketing team to achieve above average return on investment.

1 1

Y P 0-9-527 2856 M 021 974 625 E [email protected] W cutshop.co franchise.co.nz – search: Cutshop

Deck & Fence ProJoe Hesmondhalgh

Home Services

$24,950 Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

28 28

Y P: 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: Deck

Dollar Value Retail $160,000 Retail stores providing great product and service value to all customers. 4 4

N M 029 289 6149 franchise.co.nz – search: Dollar

Domino’s Pizza Food & Beverage

$350,000 Specialist quick service pizza franchise. Over 1 million pizzas a day worldwide. 77 8600

N P: 0061 7 3633 3333 franchise.co.nz – search: Domino’s

Donut KingCraig Watson

Food & Beverage

$250,000- $330,000

Donut King is a speciality donut and coffee chain which has been growing steadily in Australia since 1981. Now available in NZ. Full training and support given. Seeking self-motivated, energetic, positive people with good communication skills. Estimated turnkey price, depending on size and location.

3 350

N P 0061 4 1836 0392 E [email protected] W donutking.com.au franchise.co.nz – search: Donut King

Dream DoorsDerek Lilly

62 Home & Building

$43,000 + Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 35+

Y P 0-3-443 5133 E [email protected] W dreamdoors.co.nz franchise.co.nz – search: Dream

Driving Miss Daisy Home Services

$20,000 Driving Miss Daisy is a safe, friendly and reliable companion driving service. 29 50

Y P 0800 948 432 franchise.co.nz – search: Daisy

EcomistNicholas Schnell

24 Home & Commercial

$30,000 A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

19 30

N P 0-7-345 1226 M 027 543 2627 E [email protected] W ecomistsystems.com franchise.co.nz – search: Ecomist

Westpac New Zealand Limited

Getting started?If you’re just starting in franchising, talk to someone who isn’t.

DIR_2303 74.indd 3 11/09/14 4:09 pm



ge N

o.


Description

No in

NZ

G

loba

lly


EmbroidMeGrant Archibald


$95,000 World’s largest embroidery, screen printing and promotional products franchise. One stop shop for business needs. Highly visible retail stores, modern showrooms, latest embroidery technology. Operating since 2006. No experience required but good communication skills are essential. Financial assistance possible.

8 350

Y P 0-9-577 4223 M 021 662 239 E [email protected] W embroidme.co.nz franchise.co.nz – search: EmbroidMe

Esquires Coffee HousesDavid Bernard

Food & Beverage

$350,000- $450,000

Award-winning international café brand offering 100% Fair Trade coffee in stylish comfortable surroundings. NZ’s fastest-growing café franchise. Twice winners of NZ’s Franchise System of the Year Award for the Food & Beverage category (2005 & 2006). Estimated turnkey price, depending on size and location.

42 100+

N P 0-9-973 4821 M 021 331 243 E [email protected] W esquirescoffee.co.nz franchise.co.nz – search: Esquires

Exceed Home Network Home & Building

$25,000 - $50,000

Exceed Home Network provide home delivered services for home and property owners. 27 27

Y P 0800 25 27 36 franchise.co.nz – search: Exceed

Expense Reduction AnalystsDenis Stevens


$79,500 World leading cost management group represented in 32 countries. We help clients reduce overhead expenses. Contingency based - no savings -no fees - no risk. Seeking experienced business people who want to capitalise on their experience. Earn what you’re worth, not what someone else wants to pay you.

26 700+

N P 0-4-566 6615 M 0274 487 089 E [email protected] W expensereduction.com franchise.co.nz – search: Expense

Fastway Couriers 62 Business & Commercial

$20,000 + Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

Y P 0-6 833 6333 E [email protected] W fastway.co.nz franchise.co.nz – search: Fastway

Fifo Capital Financial Services

$39,500 + Invoice discounting and factoring services designed to assist clients’ cashflow needs. 12 16

Y P 0-9-447 1999 franchise.co.nz – search: Fifo

Fix It Building Services

Home & Building

$5,000 + New Zealand’s only nationwide trade-based building repair and renovation franchise. 11 11

Y P 0-9-566 0297 franchise.co.nz – search: Fix It

Footloose Retail $160,000 New Zealand’s largest franchised ladies fashion footwear group. Ideal for motivated owner-operator.

22 22

N P 0-9-298 5228 franchise.co.nz – search: Footloose

Freedom Companion Driving ServicesRichard Bright

54 Home Services

$24,900 Freedom Companion Driving Services provide a highly personalised companion driving service for those who can’t drive themselves. Based on award-winning systems with great ongoing support. Seeking caring individuals wanting a great lifestyle business helping people in their community.

12 12

Y P 0800 956 956 E [email protected] W freedomdrivers.co.nz franchise.co.nz – search: Freedom Driving

fridgefreezericebox Retail $150,000 Affordable on-trend street-wear in cool, individual, retail outlets. Benefit from our buying power. 2 2

N P 0-3-348 4768 franchise.co.nz – search: Fridge

Fritz’s Wieners Food & Beverage

$40,000 Fritz’s Wieners offer award-winning German bratwurst sausages with a variety of condiments. 6 6

N P 0800 437 489 franchise.co.nz – search: Fritz’s

Frontrunner Retail $160,000- $250,000

Well-established retailer of technical sports and athletic footwear, clothing and accessories. 9 9

N P 0-3-348 4768 franchise.co.nz – search: Frontrunner

Furniture Court Retail $250,000 Specialist furniture retailer in lounge, dining, bedroom, occasional and accessories. 20 20

N P 0-9-277 5465 franchise.co.nz – search: Furniture

Generation Homes Home & Building

P.O.A. We build houses for clients all over New Zealand for a fixed price and on a time guarantee. 14 14

N M 0274 908 399 franchise.co.nz – search: generation

Giggle TVJazz Kiihfuss


$140,000- $300,000

New Zealand’s largest digital signage network which uses a unique formula to entertain viewers and promote small business. Seeking forward-thinking, self-driven, focused people with pizzazz who want a business with lifestyle and repetitive income.

8 8

N P 0-6-355 3480 M 027 603 9991 E [email protected] W giggletv.co.nz franchise.co.nz – search: Giggle

Gloria Jean’s Coffees Food & Beverage

$300,000 Gourmet speciality coffee franchise. Seeking people passionate about coffee. 25 925

N P 0-9-520 6477 franchise.co.nz – search: Gloria

Golden Nuts Food & Beverage

$70,000 - $100,000

“The best nut roasting retail kiosk in the world” state-of-the-art design kiosk. 6 6

N P 0-9-622 0333 franchise.co.nz – search: Golden

Green Acres Franchise GroupMitchell Cooper

28 Home Services

$24,000 Green Acres, the largest and most successful home services group in New Zealand started in 1991 and is still growing. Franchises available: home cleaning, commercial cleaning, lawn & garden care, car valet, pool valet or home maintenance services with Hire a Hubby, our sister company.

550 550

Y P 0800 692 643 E [email protected] W greenacres.co.nz franchise.co.nz – search: Green Acres

GroutProJoe Hesmondhalgh

Home & Building

$10,000+ GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group. Just $10,000 deposit with the balance paid over 5 years.

42 75

Y P: 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: GroutPro

Guthrie Bowron Retail $250,000- $300,000

Decorating specialists retailing paint, wallpaper, accessories, floor coverings, custom-made curtains, and blinds.

44 44

Y P 0-9-306 1040 franchise.co.nz – search: Guthrie

Habitual Fix Food & Beverage

$150,000 New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies. 10 10

N M 021 428 970 franchise.co.nz – search: Habitual

Hardy’s Health Stores Health & Beauty

$300,000 New Zealand’s premium group of retail natural health stores. 31 31

Y P 0-7-838 3274 franchise.co.nz – search: Hardy’s

Harrisons Carpet OneMike Simpson

Home & Building

$80,000 Unique opportunity to purchase one of New Zealand’s best franchise systems, earn a high income and build an extremely saleable business of significant value. If you are outgoing, motivated, enjoy selling and results-focused, contact us for more information. Flooring experience not needed.

46 1800

Y P 021 283 8040 E [email protected] W carpetone.co.nz franchise.co.nz – search: Carpet

Harvey World Travel Retail $100,000 High profile award-winning retail travel agency. 54 350+

N P 0-9-307 1860 franchise.co.nz – search: Harvey

Healthy AirMarcus Wyatt

54 Home Services

$25,000 Healthy Air is the recognised leader in the heat pump service, cleaning and sanitising industry. We are offering a 100% money-back guarantee to convey our confidence in our operating model to franchisee candidates. Full training provided.

New New

N P 0-3-352 6986 M 021 998 511 E [email protected] W healthyair.co.nz franchise.co.nz – search: Healthy Air

Hell Ben Cumming

Food & Beverage

$200,000 A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

64 70

N M 027 364 2431 E [email protected] W hellpizza.co.nz franchise.co.nz – search: Hell

Hire A HubbyMitchell Cooper

30 Home & Building

$32,000 New Zealand’s first choice for professional home maintenance, building and renovation services. Hire a Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Y P 0-9-845 2640 E [email protected] W hireahubby.co.nz franchise.co.nz – search: Hubby

Hog’s Breath CaféPeter Josefski

49 Food & Beverage

$750,000 Opportunity to own and operate a licensed family restaurant as part of a very successful brand. Offering outstanding training and support in all areas of restaurant business. Be part of our successful franchise system with distinctive culture and philosophy. Sites available across New Zealand.

2 82

Y P 0800 HOGSTER M 0061 4176 16897 E [email protected] W hogsbreath.co.nz franchise.co.nz – search: Hogs

Home Instead Senior Care

Home Services

$155,000 Provides caregiving support to seniors and their families at home. No experience required. 4 900+

Y P 0800 694 472 franchise.co.nz – search: Home Instead

HRV VentilationRobert Bell

Home & Building

$350,000 Become part of the change at HRV. Certified HRV ventilation franchise opportunities available. You must be a hands-on operator with willingness for direct sales and in-home selling. With a first class brand and market leading products, this opportunity is one not to be missed.

20 23

N P 0800 HRV 123 M 027 239 2750 E [email protected] W hrv.co.nz franchise.co.nz – search: HRV Ventilation

HRV Water Home & Building

$25,000 HRV is one of New Zealand’s most recognisable brands. 19 20

N P 0-9-826-3771 franchise.co.nz – search: HRV Water

Humitech Business & Commercial

$90,825 Simple, effective panels to reduce commercial chilling costs and improve performance. 12 12

N P 0800 486 434 franchise.co.nz – search: Humitech

Illy EspressoBarIan Coker

35 Food & Beverage

$180,000 Illy EspressoBar is the latest in exciting café opportunities. Award-winning Illy EspressoBars serve internationally renowned super-premium coffee, coupled with a quality designer fit-out. Illy EspressoBar delivers consistently superb coffee of the highest standard. Seeking people with a passion for great customer service. Full training provided.

2 2

N M 021 707 758 E [email protected] W illyespressobar.co.nz franchise.co.nz – search: Illy

E-I

DIR_2303 74.indd 4 11/09/14 4:09 pm


Insultech Group Home & Building

$80,000 - $125,000

Supply, install & advise on full range of insulation materials for new & existing properties. 5 5

N P 0-9-263 9770 franchise.co.nz – search: Insultech

Issimo Retail $150,000 Issimo is the fashion shoe franchise where exclusive doesn’t mean expensive. A destination store. 2 2

N P 0-3-348 4768 franchise.co.nz – search: Issimo

Jamaica Blue Food & Beverage

$300,000 Contemporary café concept built on the foundations of fine coffees and fabulous food. 5 94

Y P 0-9-377 1901 franchise.co.nz – search: Jamaica

Jani-King Business & Commercial

$22,200+ World’s number one commercial cleaning franchise company. Full support for franchisees. 300 13K+

Y P 0-9-441 9996 franchise.co.nz – search: Jani

Jellybeans Music Leisure & Education

$25,000 Jellybeans Music provides curriculum based music programmes for schools. New 30+

Y P 0800 754 372 franchise.co.nz – search: Jellybeans

Jesters PiesGrant Rawlinson

Food & Beverage

$220,000 Award-winning gourmet pie franchise. An extensive range of quality pies and associated products freshly baked on premises daily. Iconic Kiwi business. Easy business model to operate. Loads of external revenue opportunities for franchisees who want to be business owners not shopkeepers.

18 50+

Y P 0-9-442 4680 M 021 274 4050 E [email protected] W jesters-pies.co.nz franchise.co.nz – search: Jesters

Jim’s Mowing Home Services

$15,000 Jim’s are the largest lawnmowing franchise in the world. Master franchises available all services. 282 2015

Y P 0-9-522 2265 franchise.co.nz – search: Jim’s Mowing

Jim’s Test & Tag Business & Commercial

$75,000+ vehicle

NZ’s number one choice for mobile electrical testing and tagging of in-service equipment. 20+ 120+

Y P 0800 454 654 franchise.co.nz – search: Jim’s Test

Jim’s Trees & Stump Removal

Home Services

$55,000+ Progressive and professional services – pruning, removal and climbing. Highest standards of training.

3 40

N P 0-6-843 2848 franchise.co.nz – search: Jim’s Trees

Jumping Beans International

Leisure & Education

$40,000 - $45,000

Leading edge, fun physical skills programme for children 0 to 6. 6 7

N P 0-9-475 9204 franchise.co.nz – search: Jumping

Just CabinsFenton Peterken

Home & Building

$185,000 Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

42 42

Y P 0800 587 822…M 021 716 776 E [email protected] W justcabins.co.nz franchise.co.nz – search: Cabins

Just Cuts Health & Beauty

$100,000- $200,000

Just Cuts franchise. You don’t need to be a hairdresser to join. 24 174

N M 027 277 7071 franchise.co.nz – search: Justcuts

Just Loans Financial Services

$100,000+ Just Loans is a finance company providing personal loans. Turnkey money-lending system. 5 5

N P 0800 333 455 franchise.co.nz – search: Just-loans

Kelly SportsPaul Jamieson

25 Leisure & Education

$25,000 Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

27 58

N P 0-9-427 9377 M 021 409 241 E [email protected] W kellysports.co.nz franchise.co.nz – search: Kelly

Kinetic Electrical Home & Building

P.O.A. Electricians, electrical contractors – become more successful as part of the Kinetic team. 9 9

Y M 0274 852 010 franchise.co.nz – search: Kinetic

Kitchen StudioDianne McAteer

Home & Building

$150,000+ Kitchen Studio is New Zealand’s best-known kitchen design and installation specialist. Kitchen Studio has established an enviable pedigree in the market over 30 years by providing customers with seamless solutions from design through to installation and after-sales service.

16 16

Y P 0-3-964 4580 M 029 915 4550 E [email protected] W kitchenstudio.co.nz franchise.co.nz – search: Kitchen Studio

KiwiHost Business & Commercial

$50,000 Turn your B2B sales skills into profit with an iconic brand. 18 18

Y P 0-3-343 5007 franchise.co.nz – search: KiwiHost

Kiwikrane Leisure $50,000 + Kiwikrane is a national franchise. Franchisees own and operate amusement machine routes. 51 51

Y P 0-9-846 2800 franchise.co.nz – search: Kiwikrane

KiwiYo Food & Beverage

$150,000- $600,000

Self-serve frozen yoghurt business. Fastest-growing international hospitality sector. 3 5

N P 021 339 644 franchise.co.nz – search: Kiwiyo

Kwik Kerb Home & Building

P.O.A. Market leaders in domestic and commercial continuous concrete kerbing. 42 800

N P 0800 865 945 franchise.co.nz – search: Kwik Kerb

Landmark Homes Home & Building

$50,000 A growing building franchise with a well-established brand offering stylish designs. 10 10

Y P 0-7-578 2295 franchise.co.nz – search: Landmark

Laser ElectricalJustin Worsley

Home & Building

$30,000+ Multi award winning Laser Group assists electrical contracting companies become more successful. Become part of NZ’s largest electrical contracting network. Unique model suits existing successful electrical contracting business owners. Westpac Supreme Award (2005 & 2006) for Franchise System of the Year.

56 131

Y P 0-9-820 3800 M 0274 822 306 E [email protected] W laserelectrical.co.nz franchise.co.nz – search: Laser

Laser PlumbingJustin Worsley

Home & Building

$30,000+ Multi award winning Laser Group assists plumbing contracting companies become more successful. Become part of NZ’s largest and fastest growing plumbing contracting network. Unique model suits existing successful plumbing, gasfitting, roofing and drainlaying business owners. Westpac Supreme Award (2005 & 2006) for Franchise System of the Year.

36 69

Y P 0-9-820 3800 M 0274 822 306 E [email protected] W laserplumbing.co.nz franchise.co.nz – search: Laser

Latitude HomesMarc Hunter

58 Home & Building

$50,000-$150,000

If you are looking for a business opportunity that puts you in control of your future with proven financial rewards, contact us. Our company is expanding and is experiencing consistent growth. We have opportunities for the right people and there is no time better than in the current house building cycle.

5 5

N P 0-9-238 7661 M 021 614 369 E [email protected] W latitudehomes.co.nz franchise.co.nz – search: Latitude

LawnFix Home Services

$85,000 Lawn care – everything except mowing them. We are the qualified pros. 2 2

Y P 0-7-548 0008 franchise.co.nz – search: LawnFix

Leadership Management


$75,000 LMA licensees deliver a process that provides skill and competency development. 6 44+

N P 0800 333 270 franchise.co.nz – search: LMA

Lifetime Distributors Business & Commercial

$20,000 Display marketing company that delivers the convenience of shopping in the workplace. 23 150+

N P 0-9-574 6695 franchise.co.nz – search: Lifetime

Lime Juice Bar Food & Beverage

$25,000 Mobile juice and smoothie bar. Easy to operate business in healthy food sector. 1 1

Y M 027 222 7487 franchise.co.nz – search: Lime

Liquorland Retail $250,000+ Specialist retailer of liquor and associated products. A member of FlyBuys nationally. 75 75

N P 0-9-621 0875 franchise.co.nz – search: Liquorland

Little Dribblers Leisure & Education

$12,500 An easily run part- or full-time business. Kids football for ages 1 – 7 years. 7 7

N P 0-4-586 6006 franchise.co.nz – search: Dribblers

Little Kickers Leisure & Education

$8,000+ Fun football (soccer) training for children aged 18 months – 7 years. 4 120+

N P 0-9-815 8607 franchise.co.nz – search: Kickers

LJS Seafood Restaurants

Food & Beverage

$190,000- $230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores. 13 13

N P 0-9-530 8090 franchise.co.nz – search: LJS Seafood

Lollipop’s Playland & Café

Leisure $400,000- $450,000

New Zealand’s most progressive childrens’ indoor playland. Offering unlimited parent supervised play.

6 23

Y P 0-3 322 4549 franchise.co.nz – search: Lollipop’s

Lone Star Food & Beverage

$600,000+ Lone Star is New Zealand’s largest restaurant & bar concept. 26 26

N P 0-3-374 3208 franchise.co.nz – search: Lone Star

LovenRichard Lailey

58 Home Services

$25,000 The Loven franchise offers eco-friendly oven, BBQ and range hood cleaning to the domestic and commercial sectors. Due to overwhelming success in the Auckland region we are now actively seeking franchisees nationwide. No experience necessary. Full training and ongoing support.

3 3

Y P 0-9-296 5322 M 021 904 882 E [email protected] W loven.co.nz franchise.co.nz – search: Loven


ge N

o.


Description

No in

NZ

G

loba

lly


I-L

There are 7 reasons to talk to us BEFORE you sign up...


DIR_2303 74.indd 5 11/09/14 4:09 pm


Lush Lashes Health & Beauty

$12,500 NZ specialist in eyelash extensions since 2008. Home-based or salon. 14 14

N P 0800 Lush Lashes franchise.co.nz – search: Lush

Mad Butcher Food & Beverage

$350,000- $450,000

One of New Zealand’s best-known home grown franchises, trading since 1971. 36 38

N P 0-9-531 5910 franchise.co.nz – search: Butcher

MathZwiseKathy Redwood

Leisure & Education

$25,000+ Quality maths tutoring programme following NZ maths curriculum. Suits people with teaching background.

8 8

Y P 0800 120 965 E [email protected] W mathzwise.co.nz franchise.co.nz – search: MathZwise

McDonald’s Food & Beverage

$750,000+ The world’s market leader in the quick service restaurant industry. 150 N P 0-9-539 4300 franchise.co.nz – search: McDonald’s

Mediterranean Food Warehouse

Food & Beverage

$250,000- $380,000

Specialist Mediterranean food store and wood-fired pizzeria and café. 3 3

Y P 0-4-939 8100 franchise.co.nz – search: Mediterranean

Meticulous Home Services

Home Services

$13,000 New Zealand’s premier home services franchise offering a range of professional services. 35 35

Y P 0-9-449 2004 franchise.co.nz – search: Meticulous

Mexicali FreshCindy Buell

71 Food & Beverage

$375,000+ Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants.

8 8

Y P 0800 EAT MEX M 021 750 070 E [email protected] W mexicalifresh.co.nz franchise.co.nz – search: Mexicali

Midas Car Care Auto Services

P.O.A. New Zealand’s premier specialist automotive servicing franchise. 26 3000

N P 0-9-415 0234 franchise.co.nz – search: Midas

Mike Pero Mortgages Financial Services

$50,000 Mortgage broker service representing major lending organisations. 42 42

Y P 027 255 7090 franchise.co.nz – search: Mike Pero

Mini Tankers Business & Commercial

$75,000 - $150,000

On-site diesel refuelling service. 19 124

Y P 0-9-622 2671 franchise.co.nz – search: Mini

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 - $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

N P 0800 803 737 franchise.co.nz – search: Mobile Hand

Mr FencerMatt Robb

56, 57

Home & Building

$80,000 Award-winning franchise system. Strong branding. Excellent buying privileges on many tested products. Great quoting, invoicing, and file storage system. Loads of forward work. Friendly team environment. Seeking people with the following attributes; good people skills, sales oriented, willing to employ, motivated, attention to detail.

3 3

Y P 0800 673 362 M 0274 713 404 E [email protected] W mrfencer.co.nz franchise.co.nz – search: Mr Fencer

Mr Plumber Home & Building

$35,000 Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services. 10 10

N P 0800 677 586 franchise.co.nz – search: Mr Plumber

Mr Rental Home & Building

$600,000+ Mr Rental can train passionate, enthusiastic, people with the drive to be successful. 17 89

Y P 0-9-950 4145 franchise.co.nz – search: Mr Rental

Mr Whippy Food & Beverage

$120,000 One of New Zealand’s oldest and established franchises is seeking new franchisees. 50 50

N P 021 333 333 franchise.co.nz – search: Mr Whippy

Mr Woo SushiAdam Parore

73 Food & Beverage

$69,000 New Zealand’s first mobile sushi franchise. Mr Woo is your chance to get ahead and control your lifestyle. Full training and support, low overheads, great margins. Franchises available throughout the upper North Island. Finance available.

2 2

N M 021 781 250 E [email protected] W mrwoosushi.co.nz franchise.co.nz – search: Mr Woo

Muffin Break Food & Beverage

$280,000 A speciality bakery café concept with a proven and established system. 36 259

Y P 0-9-377 1901 franchise.co.nz – search: Muffin

Muzz BuzzDavid Abetz

30 Food & Beverage

$270,000 Muzz Buzz is a drive thru-outlet serving quick, convenient, sensational coffee. We have a proven business model, designed to be simple and fun for owner-operators. Offering a turnkey operation with full training and business back up, excellent ROI.

2 56

N P 0-9-359 9068 M 021 112 7092 E [email protected] W muzzbuzz.co.nz franchise.co.nz – search: Muzz

New York Deli Food & Beverage

$250,000 New York Deli is a themed sandwich bar that uses wholesome ingredients. 2 2

N M 021 707 758 franchise.co.nz – search: New York

New Zealand Home Loans

Financial Services

$10,000 - $100,000

Seeking confident self-starters with sales expertise and excellent communications skills. 52 52

N P 0-7-839 0998 franchise.co.nz – search: Home Loans

New Zealand Letting AgentsVirginia Breitmeyer


$12,500 Property management services with full training and support for your business success. Well-established company providing on-going revenue in a thriving industry. Attributes required; excellent time management, passionate about property and business growth, experience in sales or business, good judgement and ability to think on your feet.

3 3

N P 0800 103 203 E [email protected] W nzletting.co.nz franchise.co.nz – search: Letting

New Zealand Natural Ice Cream

Food & Beverage

$250,000 International ice cream parlour brand operating in 20 countries. 13 500+

Y P 0-9-274 6168 franchise.co.nz – search: New Zealand Natural

Night ’n Day Foodstores

Retail $300,000+ Night ‘n Day are the NZ grocery store market leaders. Seeking energetic operators. 45 45

Y P 0-3-471 7660 franchise.co.nz – search: Night’n

NumberWorks’n Words

Education $50,000 Specialist maths and English tuition company, fun learning experience, instruction from specialist tutors.

23 54

Y P 0-9-522 0800 franchise.co.nz – search: Number

NZ Floor Sanding Co Home & Building

$95,000 inc. vehicle

Specialists in sanding and coating of timber floors. Supply and lay new timber floors. 7 7

N P 0800 272 888 franchise.co.nz – search: NZ Floor

Office Products Depot Business & Commercial

P.O.A. NZ’s leading independent business-to-business supplier of stationery supplies since 1989. 39 74

N P 0-9-915 4544 franchise.co.nz – search: Office Products

Oil Changers Auto Services

$150,000- $250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

11 29

N P 0-3-343 6080 franchise.co.nz – search: Oil

Oporto New ZealandJohn Hyde

63 Food & Beverage

$350,000 Oporto chicken and burgers are big on taste and even bigger on value. With 20 years in Australia and 11 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Y P 0-9-538 0006 M 021 301 648 E [email protected] W oporto.co.nz franchise.co.nz – search: Oporto

Pack & Send New ZealandMatthew Everest

12 Retail $210,000 Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

13 120

Y P 0-3-982 7252 M 021 799 783 E [email protected] W packsend.co.nz franchise.co.nz – search: Pack Send

Palazzo Kitchens & Appliances

Home & Building

$200,000 Palazzo are the largest retailer of German kitchens. Seeking entrepreneurial people. 5 5

N P 0-3-365 0751 franchise.co.nz - Palazzo

PalmersMurray Belcher

34 Retail $350,000 New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Palmers PlanetMurray Belcher

34 Retail $1m Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

2 2

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Paper Plus Retail $400,000 The Paper Plus Group is New Zealand’s largest franchised book and stationery retailer. 110 110

Y P 0-9-261 0871 franchise.co.nz – search: Paper


ge N

o.


Description

No in

NZ

G

loba

lly


L-P


Experienced hand?We’ve had franchise specialists longer than most NZ franchisees have been in business.

DIR_2303 74.indd 6 11/09/14 4:09 pm


Para RubberVaughan Moss

Retail $150,000- $250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, including mats, and the iconic Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination.

9 9

Y P 0-9-532 8794 M 021 921 976 E [email protected] W pararubber.co.nz franchise.co.nz – search: Para

Paramount ServicesPaul Brown Bill Wu


$30,000 General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, decontamination, office equipment sanitising, pest control, window cleaning. Established in 1979, Paramount Services has 140 franchisees servicing 1,240 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

140+ 140+

Y P 0-9-376 7850 M 027 543 0233 E [email protected] W service-is-paramount.co.nz franchise.co.nz – search: Paramount

Pegasus Rental Cars Leisure Transport

P.O.A. Pegasus Rental Cars offers the best value for money car hire in New Zealand. 24 24

N P 0-9-378 7940 franchise.co.nz – search: Pegasus

Pie FaceJulian Field

40 Food & Beverage

$250,000 Bakery café concept. Premium gourmet pies baked fresh daily with funny faces on them. Premium coffee and other bakery products. Easy business model. Strong support and training provided. Franchise system growing fast globally. Motivated, hard-working franchisees needed.

3 80+

N M 021 281 7536 E [email protected] W pieface.co.nz franchise.co.nz – search: Pie Face

Pit StopLes Seiler

Auto Services

$100,000+ New Zealand’s leading automotive repair franchise. Specialising in vehicle servicing, brakes, exhaust, suspension and tyres. Well-recognised brand, established over 30 years ago. Full franchisor training and support. We’re looking for owner-operators with automotive repair experience (essential), great communicators with a fantastic customer service ethic.

49 49

Y P 0-9-634 3666 M 027 222 7487 E [email protected] W pitstop.co.nz franchise.co.nz – search: Pit Stop

Pizza Hut Food & Beverage

P.O.A. Established pizza chain with occasional resale opportunities available. 84 N P 0-9-525 8700 franchise.co.nz – search: Pizza Hut

Plumb’In Home & Building

$215,000- $260,000

Plumb’In is the largest bathroom specialist bulk retail franchise in New Zealand. 6 6

Y P 0-9-448 0280 franchise.co.nz – search: Plumb

PoolWerx Corporation Home Services

$85,800 Recognised innovator, operating in the mobile pool and spa aftermarket. 1 300+

Y P 0800 888 031 franchise.co.nz – search: PoolWerx

PostShop KiwibankKayleen Smith

Retail P.O.A. One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.

300+ Y P 0-9-336 8284 E [email protected] W nzpost.co.nz franchise.co.nz – search: Postshop

Prep & Paint ProJoe Hesmondhaigh

46, 47

Home & Building

$14,990+ Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide.

5 5

Y P 0-7-552 5311 M 027 4108 940 E [email protected] W prepandpaintpro.co.nz franchise.co.nz – search: Paint Pro

Property InDepth Home & Building

$45,000 Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

N M 021 477 673 franchise.co.nz – search: Property

Provender NZPhilip Horrocks

67 Food & Beverage

$65,000 NZ’s largest vending franchise provides snacks, drinks, coffee and tea directly to the workplace, offering a range of NZ’s biggest names and own brand products. Earn a great hourly rate with no office, no boss and no overheads. New and established businesses available.

90+ 140+

N P 0800 661 663 / 0-9-525 2767 E [email protected] W provender.co.nz franchise.co.nz – search: Provender

Provista Balustrade SystemsNoel Priestley

Home & Building

$25,000 Provista Balustrade Systems – the choice is clear. New Zealand’s leading independent balustrade and pool fencing specialist. NZ developed for NZ conditions. Seeking motivated people with a sales and marketing, or technical building or engineering, background to join our successful franchise team.

18 18

N M 0275 961 264 E [email protected] W provista.co.nz franchise.co.nz – search: Provista

Quest Serviced Apartments


$150,000- $600,000

Serviced apartment accommodation facilities. Operating in New Zealand since 1997. 33 150

Y P 0-9-366 9680 franchise.co.nz – search: Quest

Quinovic Property Management


$140,000 + NZ’s preferred national residential property management service since 1988. 28 28

Y P 0-4-801 7880 franchise.co.nz – search: Quinovic

Rainaway Spouting on the Spot

Home & Building

$45,000 Proven award-winning continuous spouting company selling to commercial and residential clients. 12 12

Y P 0-9-265 2147 franchise.co.nz – search: Rainaway

Raincatcher Systems Home & Building

$20,000 - $60,000

Triple filter system. Sales, installation & servicing. Suitable as add-on or stand-alone business. 3 3

N P 0800 724 622 franchise.co.nz – search: Raincatcher

Rapid LawnPeter Harvey

64 Home & Building

$45,000+ Hydroseeding erosion control roll-out turf. Niche industry. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. Full training. Ongoing support given.

5 5

N M 021 365 296 E [email protected] W rapidlawn.co.nz franchise.co.nz – search: Rapid

Realsure The House Inspectors

Home & Building

$65,000 Respected, strongly branded business providing trusted property reports for buyers and sellers. 5 5

N P 0508 732 578 franchise.co.nz – search: Realsure

realtyRETURNS The Property Improvers

Home & Building

$55,000+ Renovation agency specialising in arranging and managing residential renovation projects. 3 3

N P 0-9 213 7993 franchise.co.nz – search: RealtyReturns

Refresh RenovationsJon Bridge

42, 43

Home & Building

$150,000 New Zealand’s leading renovation business. Limited franchise opportunities available throughout New Zealand. Seeking business-minded individuals who want to grow themselves a large profitable business. No building experience necessary.

35 35

Y M 021 454 502 E [email protected] W refreshrenovations.co.nz franchise.co.nz – search: Refresh

RE/MAX New Zealand Other $20,000 Global real estate network. 19 6500

N P 0-9-309 8478 franchise.co.nz – search: Remax

Rent a Dent Rental Vehicles

$100,000 Rent a Dent are one of the largest rental vehicle networks in New Zealand. 24 25

N P 0-9-275 2914 franchise.co.nz – search: Rent Dent

Robert Harris Coffee Roasters Rod De Lisle

39 Food & Beverage

$150,000 min equity

Robert Harris Coffee Roasters is New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Y P 0800 426 333 M 0274 518 435 E [email protected] W robertharriscafe.co.nz franchise.co.nz – search: Robert Harris

Rodney Wayne Health & Beauty

$200,000 NZ’s biggest and most successful hairdressing franchise group. 50+ 50+

Y P 0-9-358 4644 franchise.co.nz – search: Rodney Wayne

Room2rentMatt Whiteman

48 Home & Building

$200,000-$250,000

Room2rent is a mobile cabin rental business which uses a unique chassis system to deliver and level cabins. Semi-passive investment offering great returns. Opportunities available throughout New Zealand. Full training provided.

2 2

N P 0508 222 464 M 0274 422 766 E [email protected] W room2rent.net.nz franchise.co.nz – search: Room2rent

Rugbytots NZAnnalie Marks

Leisure & Education

$7,500 Seeking active and passionate people to run their own Rugbytots franchise, NZ’s first rugby-specific play programme for 2 – 7 year olds. Following the success in Auckland there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

1 50+

N M 021 878 335 E [email protected] W rugbytots.co.nz franchise.co.nz – search: Rugbytots

Saddlery Warehouse Retail $230,000- $460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider. 7 7

N P 0-9-970 1058 franchise.co.nz – search: Saddlery

Select Cleaning Home Services

$13,300 Home cleaning services franchise offering cleaning and lawn mowing businesses. Award winning system.

70+ 70+

Y P 0-9-278 4930 franchise.co.nz – search: Select

Shaky Isles Coffee Co Food & Beverage

$150,000 Shaky Isles Coffee Co. is a versatile café brand seeking savvy multi-site licensees. 4 4

N P 0-9-529 9177 franchise.co.nz – search: Shaky

Shed Boss Home & Building

$95,000 + ShedBoss are suppliers of high quality steel frame buildings. 12 37

N P 0-7-579 1525 franchise.co.nz – search: ShedBoss


ge N

o.


Description

No in

NZ

G

loba

lly


P-S

Award-winning SERVICE Award-winning RESULTS


DIR_2303 74.indd 7 11/09/14 4:09 pm


Shingle Inn CaféPatrick Mulcahy

Food & Beverage

$290,000 - $450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand. Join our expanding network of stores to realise your own café business dreams. Cultivated by 77 years of successful retailing, our heritage provides an outstanding foundation for growth.

New 40

N P 0061 7 3399 3000 M 0061 4 649 450 E [email protected] W shingleinn.com franchise.co.nz – search: Shingle

Shoe Clinic Retail $200,000-$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. 12 12

N P 0-4-499 4495 franchise.co.nz – search: Shoe Clinic

Sierra CoffeeMurray Belcher

34 Food & Beverage

$120,000- $280,000

Network of premium cafes specialising in gourmet coffee and freshly prepared food. 32 32

N P 0-9-444 4369 E [email protected] W sierracoffee.co.nz franchise.co.nz – search: Sierra

Signature Homes Home & Building

$75,000 + New Zealand’s leading branded custom home builders, established 1983. 19 19

Y P 0-9-415 2468 franchise.co.nz – search: Signature

SimpliFoodRachael Marshall

Retail $150,000 Strongly-branded food retail store franchise. Sells quality food ingredients and specialised food products. Full training and support provided. Suitable as an owner-operator business. We work with you on budget, timescale and skill base.

6 6

N M 021 997 722 E [email protected] W simplifood.co.nz franchise.co.nz – search: SimpliFood

Simply Squeezed Food & Beverage

$80,000 Sell and distribute NZ’s favourite range of chilled juice and beverage products. 40+ 40+

Y M 021 747 643 franchise.co.nz – search: Squeezed

sKidsChris Bartels

22, 23

Leisure & Education

$34,000 Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and enjoy the company of children.

100 100+

Y P 0-9-576 6602 M 021 974 221 E [email protected] W skids.co.nz franchise.co.nz – search: sKids

Small Business AccountingAdam Parore


$38,000 A monthly accounting service specifically designed to provide regular support for the self-employed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and / or with sound bookkeeping knowledge, and good communication skills.

44 44

Y P 0-9-378 0934 P 0800 114 SBA E [email protected] W sba.co.nz franchise.co.nz – search: SBA

Smallprint NZIan Peebles

Other $40,000 Work from home business making pure silver jewellery that captures loved ones’ finger, hand and foot prints. Exclusive territory. Seeking self-motivated, business savvy, customer service focused, computer literate people. You should be well-presented with a flair for art/craft and like working with children.

3 140+

N P 0061 1 800 762 557 M 0061 4881 05096 E [email protected] W smallprint.com franchise.co.nz – search: Smallprint

Smith’s Sports Shoes Retail $150,000- $400,000

National sporting footwear retailer, specialising in top brand performance footwear. 14 14

Y M 021 2424 515 franchise.co.nz – search: Smith’s

Snap-on ToolsLoretta Jones Les Coppin

55 Auto Services

$52,000 + Snap-on Tools franchisees sell the world’s best tools via mobile stores to professional tool users. 14 5000

Y P 0800 SNAP ON E [email protected] W snapontools.com.au franchise.co.nz – search: Snap-on

Snap Printing Business & Commercial

$220,000 + Australasia’s leading and most successful ‘on demand’ printing and copying franchise. 5 180

Y P 0-9-379 0822 franchise.co.nz – search: Snap Print

Spagalimis Italian Pizzeria

Food & Beverage

$250,000 Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training. 5 5

N P 0800 113 113 franchise.co.nz – search: Spagalimis

Speedy SignsGrant Archibald


$95,000 New Zealand’s and the world’s largest signs and graphics franchise. Our full service sign centres use the latest computerised technology to produce high quality custom signage. Operating since 1986. Now in 40 countries. Established locations may be available. No previous experience required. Financial assistance possible.

24 850

Y P 0-9-577 4223 M 021 662 239 E [email protected] W speedysigns.co.nz franchise.co.nz – search: Speedy

Spiderman Home Services

P.O.A. Pest control offering good opportunities to trade within the Spiderman network. 4 4

N P 0-3-455 3793 franchise.co.nz – search: Spiderman

Step into Life Health & Fitness

$34,995 Step into Life are the undisputed leaders in group outdoor personal training. 4 161

N P 0800 134 136 franchise.co.nz – search: Step into Life

Stihl Shop Retail $100,000+ Looking for individuals with good business acumen and great customer service. 61 61

N P 0-9-262 4000 franchise.co.nz – search: Stihl

Stirling Sports Retail $340,000 Established in 1964, Stirling Sports is New Zealand’s most trusted name in sports retail. 43 43

Y M 021 748 144 franchise.co.nz – search: Stirling

Storage Box Retail $100,000 The preferred storage specialists in New Zealand, providing storage solutions to customers. 20 20

N P 0-9-271 1025 franchise.co.nz – search: Storage

Streetwise Coffee Food & Beverage

$110,000 Serving thousands of coffee-loving customers every day from designer coffee outlets. 16 16

Y P 0-6-364 5733 franchise.co.nz – search: Streetwise

Subway Food & Beverage

$200,000 The world’s largest quick service submarine sandwich and salad franchise. 212 32K+

N P: 0-9-415 3091 franchise.co.nz – search: Subway

SumoSalad Food & Beverage

$450,000 The healthy fast food alternative. Join Australia’s fastest growing franchise. 2 80+

N P: 0061 4 0105 5437 franchise.co.nz – search: SumoSalad

Super Liquor Food & Beverage

$300,000 New Zealand’s largest retail liquor group offering convenience, value and exceptional service. 102 102

Y P 0-9-523 4064 franchise.co.nz – search: Super Liquor

Super ShuttlePeter King

20, 21


$90,000 No stress, no sales to make and no money to chase. Super Shuttle is New Zealand’s No. 1 nationwide airport passenger transport system. Our owner-driver franchisees are ambassadors for New Zealand. Low-risk business, simple to operate. The more you work, the more you make.

120 120

N P 0-9-522 5710 M 021 734 599 E [email protected] W supershuttle.co.nz franchise.co.nz – search: Super Shuttle

Swimart Pool & Spa Services

Retail $175,000 Retail store franchise providing all the needs for pool & spa owners. 4 63

Y P 0800 928 373 franchise.co.nz – search: Swimart

TACA NZ Business & Commercial

$65,000 Tungsten coating specialists. Supplier of hard facing services to a range of industries. 5 13

N P 0061 3 8727 5000 franchise.co.nz – search: TACA

Tacklebox Retail $90,000 Tacklebox provides a shop in a box. Good business acumen needed. 2 2

N M 021 231 2914 franchise.co.nz – search: tackle-box

Take Note Retail $300,000 Over 60 stores throughout New Zealand, all of which are locally owned and operated. 60+ 60+

N P 0-9-261 0871 franchise.co.nz – search: Take Note

Tasman Insulation Home & Building

$30,000 Installation of PinkBatts into new and existing residential properties. 19 19

Y P 0-9-525 9563 franchise.co.nz – search: Tasman Insulation

The 2n’5 FranchiseRebekah Savage

Retail $70,000 The 2n’5 Franchise is a proven retail concept that has successfully run since 1994. We are looking for franchisees who will enjoy both a challenge and working with people on a daily basis.

17 17

N P 0-6-757 2702 E [email protected] W 2dollarshop.co.nz franchise.co.nz – search: 2n’5

The Alternative Board Business & Commercial

$100,000 Seeking franchisees to facilitate peer board meetings and offer executive coaching to business owners.

3 150+

Y P 0-9-446 0963 franchise.co.nz – search: Alternative Board

The Athlete’s Foot Retail $250,000 World’s leading sports footwear retailer. Exclusive fitprint technology and proven training. 9 600+

N P 0-6-875 1479 franchise.co.nz – search: Athlete’s

The Cheesecake ShopDavid Reid

36, 37

Food & Beverage

$200,000 + The Cheesecake Shop was established in 1991 and has developed into a network of 200 cake shops operating across Australia, New Zealand, Poland and the United Kingdom. With The Cheesecake Shop franchise, you don’t need to be a baker. Our excellent training course teaches you how to make our wonderful desserts in just 4 weeks.

16 200

N P 0-9-475 9634 M 021 625 555 E [email protected] W thecheesecakeshop.co.nz franchise.co.nz – search: Cheesecake

The Coffee ClubBrad Jacobs

26 Food & Beverage

$300,000- $450,000

One of NZ’s fastest growing café and restaurant franchises, with a comprehensive menu and relaxed dining experience. Proven track record with further expansion planned. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

52 330+

Y P 0-9-304 0008 M 027 526 3333 E [email protected] W thecoffeeclub.co.nz franchise.co.nz – search: Coffee Club


ge N

o.


Description

No in

NZ

G

loba

lly


S-T

DIR_2303 74.indd 8 11/09/14 4:09 pm


The Coffee Guy David Bernard

19 Food & Beverage

$98,500 New Zealand’s number one mobile coffee company. The Coffee Guy franchise opportunity is simple, fun and flexible. With full training and support, a stand-out brand, and minimum sales guaranteed, you can’t go wrong. We have franchises available throughout the country.

56 56

N P 0-9-973 4821 M 021 331 243 E [email protected] W thecoffeeguy.co.nz franchise.co.nz – search: Coffee Guy

The Pita Pit Food & Beverage

$225,000-$380,000

If you thought you missed the sub-sandwich boat, the international challenger is now here. 7 300+

N P: 0-9-486 4664 franchise.co.nz – search: Pita Pit

The Wheel MagicianLisa Thomas

61 Auto Services

$49,950 Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

7 7

Y P 0-4-477 0284 M 027 253 7311 E [email protected] W wheelmagician.co.nz franchise.co.nz – search: Wheel Magician

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000-$600,000

A total food and beverage concept, operating in more than 5 countries. 7 30

N P 0061 3 9480 1030 franchise.co.nz – search: Theobroma

Thexton ArmstrongDavid Thexton


$59,000 This is a long-term extremely profitable opportunity where you are fully trained and supported to grow your own successful consulting business. Seeking business-consulting franchisees. Would suit CEOs, CFOs, professionals, directors, ex-corporates ex-business owners and others wanting more lucrative, fulfilling and less stressful career alternatives.

5 31

N M 027 509 3385 E [email protected] W thextonarmstrong.com.au franchise.co.nz – search: Thexton

Toni&Guy Health & Beauty

$200,000 A Toni&Guy franchise offers a unique opportunity to join hairdressing’s only worldwide super brand. Toni&Guy are looking for people with a passion for excellence and desire to be at the forefront of NZ hairdressing.

1 425

Y P 0-9-847 9219 E [email protected] W toniandguy.co.nz franchise.co.nz – search: Toni

Touch Up GuysMartin Smith

64 Auto Services

$88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

26 200

Y P 0800 759 363 M 021 721 430 E [email protected] W touchupguysfranchise.co.nz franchise.co.nz – search: Touch Up

ToyworldGeoff Moth

35 Retail $200,000- $500,000

Join New Zealand’s largest independent toy retailing group. Toyworld is an iconic and respected brand operating for over 38 years. Opportunities exist for driven, experienced individuals who are passionate about retailing and want to own and operate their own business.

29 180

N P 027 283 2222 E [email protected] W toyworld.co.nz franchise.co.nz – search: Toyworld

Ultra-Scan Agriculture $80,000 + Ultra-Sonic animal pregnancy scanning. Mobile rural lifestyle working with animals. 19 19

Y P 0-7-889 3395 franchise.co.nz – search: Ultra Scan

United SweetsGarrick Smart

66 Retail $200,000 United Sweets is the biggest and best American and international confectionery retailer in New Zealand. Join the revolutionary new franchise system sharing online revenue. If you’re looking for a great investment, or to take control of your own future, look no further.

9 9

N M 027 522 5259 E [email protected] W unitedsweets.co.nz franchise.co.nz – search: United Sweets

United Video Retail $250,000 NZ’s leading video rental retailer. National coverage. New and existing franchises available. 100+ 100+

N P 0-7-853 7035 franchise.co.nz – search: United

Urban TurbanJohn Hyde

Food & Beverage

$250,000 Urban Turban believes that it is never too late to transform your passion for Indian cuisine into a profitable business. We are now looking for exceptional franchise partners to help us develop New Zealand and international markets.

1 1

Y P 0-9-538 0006 M 021 301 648 E [email protected] W urbanturban.co.nz franchise.co.nz – search: Turban

Valentines RestaurantsMurray Belcher

34 Food & Beverage

$400,000 Value-for-money buffet restaurants, great for the special occasion or groups. Established in 1989. Proven model. Suitable for metropolitan location. Solid business opportunity for person/s with energy and preferably hospitality background. Full training and ongoing support provided.

11 11

N P 0-9-451 9102 M 021 483 500 E [email protected] W valentines.co.nz franchise.co.nz – search: Valentines

VenlureeIan McCallion

Home & Building

$40,000 A unique opportunity to be part of an iconic New Zealand company and build a real business of value. Ideally you will come with a practical DIY mentality combined with the ability to talk to people and offer a consultative selling solution.

16 16

N P 0-9-913 4185 M 021 619 153 E [email protected] W venluree.co.nz franchise.co.nz – search: Venluree

Versatile Homes and Buildings

Home & Building

P.O.A. Own your own business and build your wealth with our support. 35 35

N M 0274 970 128 franchise.co.nz – search: Versatile

Video EzyKevin Peterson Chris Osborne

Retail $200,000- $1m

Operation of home entertainment centres specialising in rental and sale of videos, games, DVDs. In operation since 1991. New locations and existing stores currently available.

125 1010

N P 0-9-302 2229 M 021 955 834 E [email protected] W videoezy.co.nz franchise.co.nz – search: Video Ezy

V.I.P. Home ServicesJohn & Estelle Logan

41 Home Services

$15,000 + Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawnmowing and cleaning throughout NZ. Comprehensive training and support provided.

120+ 1200

Y P 0-9-263 0544 M 021 489 861 E [email protected] W viphomeservices.co.nz franchise.co.nz – search: VIP

Warmup New ZealandPaul Fielding

50 Home & Building

$20,000 Warmup has become the heating product of choice for the majority of property and construction professionals. We are looking for people with practical skills, people skills and selling ability who can promote our products in their area. All training will be provided.

15 30

N P 0-9-820.3850 M 021 927 687 E [email protected] W warmup.co.nz franchise.co.nz search: Warmup

Waxnlaser Health & Beauty

$35,000+ clinic

Specialist beauty business. Become the market leader by focusing on doing one thing really well. 3 3

N P 0-4-565 0353 franchise.co.nz – search: WaxnLaser

Wet-seal Home & Building

$50,000 Wet-seal waterproofing and underfloor heating provides leading products. Full training and support.

8 47

Y P 0800 436 000 franchise.co.nz – search: Wet-seal

Whats Up House InspectionsKarl Papa

Home & Building

$69,995 New Zealand’s leading pre-purchase home inspection company providing reports you can rely on. Work from home with the latest systems and full support. Excellent opportunities available throughout New Zealand. This is an amazing opportunity for builders wanting a new challenge with excellent returns.

5 5

N M 021 952 397 E [email protected] W wuhi.co.nz franchise.co.nz – search: Whats Up

Wholly Bagels & PizzaSam Rama

28 Food & Beverage

$250,000-$400,000

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise. Seeking people committed to maintaining a high level of excellence. Enjoy consistent growth on your investment. Full training, operational and marketing support offered.

6 6

Y M 021 272 2422 E [email protected] W whollybagels.co.nz franchise.co.nz – search: Bagels

Window TreatmentsGraeme Rose

Home & Building

$100,000 Window Treatments manufacture and supply blinds, awnings, shutters, insect screens. Franchises available in Invercargill, the West Coast of the South Island, New Plymouth & Gisborne. Franchisee provides measure and quote and installation service from their mobile showroom. Production is handled by Window Treatments in Christchurch.

21 21

N P 0-3-343 1876 M 021 338 031 E [email protected] W window-treatments.co.nz franchise.co.nz – search: Window Treatments

Xpresso DelightAllan Parker

65 Food & Beverage

$64,950 We transplant the café experience into the workplace using state-of-the-art commercial grade automatic bean-to-cup espresso machines providing quality coffee. We provide a semi-passive income based on one day of work but equivalent to a week’s salary with lifestyle benefits.

17 183

Y M 021 875 431 E [email protected] W xpressodelight.co.nz franchise.co.nz – search: Xpresso

YB12 - Best Year of Your Life


$1,950 - $3,950

Individual, business and corporate coaching - YB 12 Your Best 12 Months Ever programme. 22 120

N P 021 0291 8397 franchise.co.nz – search: YB12

Yard Art & KiwiMoulds Home & Building

$5,000 Make your own quality concrete garden ornaments. Licensed or unlicensed package options. 12+ 40+

N P 0-9-473 3175 franchise.co.nz – search: Yard Art


ge N

o.


Description

No in

NZ

G

loba

lly


T-Y


Like shortcuts? Why learn from your mistakes when you can learn from our nationwide franchise banking specialists?

DIR_2303 74.indd 9 11/09/14 4:09 pm


• Due Diligence (should I buy this business?)• Budgets and Cashflow projections• Financial accounting and reporting systems• Benchmarking reports• Liaising with other advisors (banks, lawyers, consultants)• Tax Advice• Best structure for the business (company/trust etc)

Inspiring You!

Call us for a no obligation chat on09 969 7450 | 021 309 309

www.inspired.co.nz | [email protected]

We specialise in Franchising and love to help Franchisors and Franchisees with:

INSPIREDACCOUNTANTS

Fin

d m

ore

info

fra

nch

ise.

co.n

z

By NatureDimtsas Vasileios

P: 0030 2414 05207 M: 0030 69322 15994 [email protected] www.bynature.gr/en

Retail By Nature was founded in 2008 to market natural cosmetics, wooden toys and handcrafted products. The company’s philosophy is based on the contribution to environmental improvement and raising awareness by promoting ecological consciousness. The total investment fee is €50,000. A small investment that ensures a quick return on investment and strong performance.

5 Euros 50,000

Get ThreadedLiz See

P: 0061 4 1300 4127 M: 0061 4 1300 4127 [email protected] www.getthreadednow.com

Health & Beauty Get Threaded is an exciting international business leading the industry in the ancient art of hair removal by the technique known as threading. Popular all over the world. We are looking for entrepreneurs who want to be part of a cutting-edge niche concept for Get Threaded b row & beauty bars and salons, offering threading and other beauty services.

30+ AU$ 100,000+

Lolita S.A.Michel Cohen

P: 00598 2309 0890 [email protected] www.lolita.com.uy

Retail Fashion franchise system. Most successful Latin American chain of ladies’ fashion stores already operating in 12 countries. Seeking master franchisees for the New Zealand and Australian markets.

75 US$ 150,000-250,000

MagnetiteIan Harkin

P: 0061 2 9565 4070 M: 0061 410 684 093 [email protected] www.magnetite.com.au

Home & Building Magnetite retrofit double glazing - your window of opportunity. Do you “get” double glazing? Are you “hands- on?” Can you motivate a team? Do you want variety, including marketing, installation & customer service? Our mantra is assess, design and deliver comfort. We aim to provide trusted advice. If you connect with that, contact us about a master licence today.

12 AUD$ 150,000

Ready Steady Go KidsStuart Derbyshire

P: 0061 1 300 766 892 M: 0061 411 837 163 [email protected] www.readysteadygokids.com.au

Leisure & Education Australia’s leading multi-sport and exercise programme for pre-school aged children (2.5 – 6 years). More than 200 locations in Australia, Singapore, UK, India, Indonesia and Vietnam. Fun, flexible and rewarding. Love working with kids? Passionate about sports and physical activity? Understand the importance of customer service? If you answered yes, Ready Steady Go Kids would love to hear from you.

200+ AU$ 55,000

ACCOUNTANTS

Crowe Horwath Liz Le Prou

Crowe Horwath (previously WHK) provides specialist accounting and business advisory services to the New Zealand franchise industry. Specialist franchise team with vast experience. Proud members and gold sponsors of the Franchise Association of New Zealand events.

National Y P 0-4-569 9069 E [email protected] W crowehorwath.co.nz franchise.co.nz – search: Crowe

Franchise AccountantsPhilip Morrison

86, 87

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National Y P 0800 555 8020 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Inspired AccountantsCraig Weston

83 As CA’s we do the numbers, but we do much more. We take a holistic goal-orientated approach and help develop strategies to achieve those goals. We will work to get the best outcome for you. We will be upfront with costs and you will see the benefits.

National Y P 0-9-309 2561 E [email protected] W inspired.co.nz franchise.co.nz – search: Inspired

Markhams Clarke CrawBarry O’Donnell

With 65 years’ experience in the Otago community, being locally owned and operated we offer practical and solution-oriented accounting services for franchisees. Our focus is on our clients and the welfare of their business and financial interests. First meeting free.

Dunedin & Otago

Y P 0-3-477 0032 E [email protected] W markhams.co.nz franchise.co.nz – search: Markhams

Staples Rodway ChristchurchJon Robertson Dave McCone

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Y P 0-3-343 0599 E [email protected] W staplesrodway.com franchise.co.nz – search: Staples

Young Read WoudbergEric Woudberg Raimarie Pointon Steve Read

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Y P 0-7-578 0069 M 027 570 1172 E [email protected] W yrw.co.nz franchise.co.nz - Woudberg

FINANCE PROVIDERS

ANZSean Dwyer

72 ANZ is dedicated to being the leader in the provision of financial services to the New Zealand franchise sector. We deliver this through a nationwide team of Business Managers in all major centres throughout New Zealand. Our Business Managers assist existing and start-up franchise business owners achieve their short-term and future business needs.

National Y P 0800 39 40 41 M 027 232 1505 E [email protected] W anz.co.nz franchise.co.nz – search: ANZ

ASBCraig McKenzie

10 ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National Y P 0800 272 476 M 021 805 425 E [email protected] W asb.co.nz franchise.co.nz – search: ASB

⇒Specialist AdvisorsCompany Name

Page

No

Service Description Location


Call 0800 555 8020 NOW and ask for Philipwww.franchiseaccountants.co.nz/ConsultingServices.aspxwww.franchiseinfinity.cominfo@franchiseaccountants.co.nz

Franchise Accountants – CONSULTING• Franchise InfinityTM

management software• Ongoing support and advice

• Franchise development• Proven track record• Industry best practice

Franchise Infinity

⇒National Master Licence Opportunities Company Name Contact Name

Website Contact Email

Industry Description No

Glo

bally Investment

RequiredA selection of master licence opportunities from our website – find more at www.franchise.co.nz


www.franchise.co.nz

2015 time for a new startcatch people while they're bouncing around...

should-I-buy-a-business thoughts!

Get in front of your audience this summer

Contact June: 0-9-473 4444 [email protected]

New Zealand’s best-read franchise recruitment media

DIR_2303 74.indd 10 11/09/14 4:09 pm


BNZWarren Sare

31 Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National Y P 0800 ASK BNZ M 029 222 0430 E [email protected] bnz.co.nz/franchise franchise.co.nz – search: BNZ

Silver ChefTrent Parkinson

14 Silver Chef is a hospitality equipment finance company that offers a unique Rent-Try-Buy solution which allows customers flexibility whilst conserving their capital. With almost 30 years in the industry, Silver Chef has helped over 20,000 customers grow their business, with their Rent-Try-Buy solution.

New Zealand & Australia

Y P 0800 453 010 M 0275 123 063 E [email protected] W silverchef.co.nz franchise.co.nz – search: Silver Chef

Westpac New Zealand LtdDaniel Cloete

64, 88

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing:Auckland/Northland - Dean Madsen, Chris GavinWaikato – Connie ShortLower North Island – Nick Virtue, Mick RobinsonChristchurch/South Island – Mark SchraderOtago/Southland - Graeme Wyllie

National Y P 0800 177 007 E [email protected] W westpac.co.nz franchise.co.nz – search: Westpac

LAWYERSASCO: Agmen-Smith LawyersMiles Agmen-Smith

70 New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Y P 0-9-308 8070 M 0274 779960 E [email protected] W ascolegal.co.nz franchise.co.nz – search: ASCO

Botting LegalBradley Botting

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National Y P 0-9-950 3880 E [email protected] franchise.co.nz – search: Botting

Carson Fox BradleyChris Bradley Matt Carson Linda Fox

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National N M 021 899 609 E [email protected] W carsonfox.co.nz franchise.co.nz – search: Carson

Deirdre Watson - Barrister 25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist. National Y P 0-9-309 6988 M 021 791 740 E [email protected] W deirdrewatson.co.nz franchise.co.nz – search: Deirdre

Gaze BurtMichael Bright

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National Y P 0-9-414 9800 E [email protected] W gazeburt.co.nz franchise.co.nz – search: Gaze

Gibson Sheat LawyersClaire Byrne Dave Robinson

84 We provide comprehensive advice on the legal aspects of franchising to both franchisors and franchisees. For details see our website. We can quickly establish the issues each party is likely to encounter and address these at the outset before they become problems.

Greater Wellington

Y P 0-4-916 7483 M 029 916 7483 E [email protected] W gibsonsheat.com franchise.co.nz – search: Gibson

Goodwin Turner Commercial LawyersScott Goodwin

3 Goodwin Turner advise on all aspects of franchising including developing franchise systems, preparing franchise documents, reviewing franchise arrangements and advising on disputes and intellectual property protection. Team of leading law experts that are well-known in the franchise industry and who focus on making it possible.


Y P 0-9-973 7350 M 027 700 7396 E [email protected] W goodwinturner.co.nz franchise.co.nz – search: Goodwin

Harmans LawyersMark Sherry

Comprehensive legal service for both franchisors and franchisees including franchise and disclosure documentation, employment, leases, terms of trade, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

South Island and National

Y P 0-3-352 2293 M 021 524 890 E [email protected] W harmans.co.nz franchise.co.nz – search: Harmans

Harris Tate David Foster Katrina Hulsebosch Oliver Moorcroft

84 All aspects of franchising and business advice including disputes resolution. Advisors to franchisees and franchisors locally and nationally. Experienced in advising the franchise industry. Franchisor and franchisee advice. Full commercial advice.

Bay of Plenty and National

Y P 0-7-578 0059 E [email protected] W harristate.co.nz franchise.co.nz – search: Harris

Izard WestonHamish Walker

Wellington and lower North Island experts in the specialised field of franchising and licensing. We are practical, personable and professional. We can help both franchisor and franchisee clients with all their legal requirements.

Wellington and National

Y P 0-4-499 7809 M 0272 882 339 E [email protected] W izardweston.co.nz franchise.co.nz – search: Izard

MacDonald Lewis LawRory MacDonald Tim Lewis

85 Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Overseas

Y P 0-9-307 3324 E [email protected] W mllaw.co.nz franchise.co.nz – search: MacDonald Lewis

Sarah Pilcher The Franchise LawyerSarah Pilcher

85 Over 15 years’ experience in franchising providing focused, cost-effective legal advice, plain English documents and commercially relevant solutions. Start-ups and existing businesses. Fixed price documents and legal advice for franchisees and franchisors. Converting franchise documents for use in other countries.

Auckland & National

Y P 0-9-579 3526 M 027 564 9942 E [email protected] W thefranchiselawyer.co.nz franchise.co.nz – search: Pilcher

Stewart Germann Law Office, Lawyers and Notary PublicStewart Germann Harshad Shiba

17 Over 30 years’ franchising and licensing experience. Legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Awarded Franchise Law Firm of the Year for New Zealand – Dealmakers Law Awards 2013 – Winner.


Y P 0-9-308 9925 M 021 276 9898 E [email protected] W germann.co.nz franchise.co.nz – search: Stewart

Fin

d m

ore

info

fra

nch

ise.

co.n

z⇒Specialist Advisors

Company Name

Page

No



For Franchise Advice

in the Wellington region

Have a chat with our legal experts:

Claire Byrne 04 916 7483 Dave Robinson 04 916 6307

www.gibsonsheat.com

DIR_2303 74.indd 11 11/09/14 4:09 pm


Fin

d m

ore

info

fra

nch

ise.

co.n

z


Page

No



CONSULTANTS AND OTHER SERVICES

CDQ Your Creative DirectorPaul Donovan

Visual design, Project management Implementation

Engage CDQ as Your Creative Director to obtain effective visual leadership and quality materials for your franchise brand. Brief writing, planning, creative and implementation for advertising, promotional, recruitment and operations manuals. Over 20 years’ experience with leading franchise brands.

National N P 0508 CDQ CDQ M 021 64 45 45 E [email protected] W cdq.co.nz franchise.co.nz – search: CDQ

Creatv – The Brand GroupDave Mason

52 Marketing, Advertising & Design

Advertising strategy, creative and production for all screens. Identity and website design creative and production. Design, art direction, copywriting and photography. Media strategy and placement.

N P +64-9-360 4363 M 021 905 302 E [email protected] W creatv.co.nz franchise.co.nz – search: Creatv

Cumulo9Chris Hogg

Email Branding We deliver standardised, professionally branded, business email signatures by applying a feature-rich consistent template to every company email communication. Standardise your most popular business communication tool. Unlock the rich sales potential on every email with tracked promotional messaging.

National N M 021 345 690 E [email protected] W cumulo9.com franchise.co.nz – search: Cumulo9

Franchise AccountantsPhilip Morrison

86 87

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National Y P 0-9-265 2657 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Franchise CoachDavid McCulloch

85 Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.


Y P 0800 4FRANCHIS M 021 943 776 E [email protected] W franchisecoach.co.nz franchise.co.nz – search: Coach

Franchise Relationships InstituteDavid McCulloch

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship. “The Franchise Coach” has been awarded the agency for the Franchise Relationship Institute’s products, including Greg Nathan’s popular books.

Australia & New Zealand

N P 0800 4FRANCHIS M 021 943 776 P 0-9-580 1556 M 021 616 519 E [email protected] W franchiserelationships.com franchise.co.nz – search: Relationships

Franchize Consultants (NZ) Win Robinson Callum Floyd

50 Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.


Y P 0-9-523 3858 E [email protected] W franchize.co.nz franchise.co.nz – search: Franchize

JLL (Jones Lang LaSalle)Chris Beasleigh

Retail Real Estate

We specialise in finding suitable retail premises for franchisors and franchisees in New Zealand. We also manage a number of shopping centres throughout New Zealand.

National N P 0-9-363 0286 M 021 597 856 E [email protected] W joneslanglasalle.co.nz franchise.co.nz – search: Jones Lang

LINK Business FranchisingKevin Atkinson

49 65

Franchisee Resales & Recruitment

LINK are franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers, in more locations, and has more businesses for sale than any other brokerage.

National Y P 0-9-579 9226 E [email protected] W linkbusiness.co.nz franchise.co.nz – search: Link

MEGA Services Franchise ConsultantsRay Lindstrom

61 Franchise Consultants

MEGA Services Franchise Consultants are the most professional and cost effective way of developing your franchise documents and recruiting franchisees to expand your business world wide. Expand your business with MEGA Services Franchise Consultants now! Check out our free Feasibility Report – can you franchise your business? (normal value $1,500).


N P 0800 006 444 M 027 2525 334 E [email protected] W megafranchise.co.nz franchise.co.nz – search: Mega Services

The Business EngineChris Reid

Business Growth Specialists

Business growth specialists with franchisor experience. If your business is not reaching its potential we can help — take our free 6-cylinder diagnostic review. We have recent hands-on experience in franchising retail, financial services and branding. Use our knowledge to help your business grow.

Greater Auckland

N P 0800 100 059 M 0274 937 492 E [email protected] W thebusinessengine.co.nz franchise.co.nz – search: Business Engine

Waipuna Hotel & Conference CentreWayne Billings

Conferences Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

Greater Auckland Area

Y P 0-9-526 3024 M 0274 992 413 E [email protected] W waipunahotel.co.nz franchise.co.nz – search: Waipuna


Page

No




Smart buy? Find the right franchise by starting with the right people.

[email protected]

027 564 9942

The awardthat spells confidenceand trust

Service Provider of the Year

Let us help you make the right decision• Free initial 30 minute consultation• Fixed fee packages

We have the expertise and the experience to find cost effective legal solutions for your franchising needs

Contact: Rory MacDonald (09) 307 3324 [email protected]

92 Parnell Road, Auckland

DIR_2303 74.indd 12 11/09/14 4:09 pm


⇒ Philip Morrison says that good advice should pay for itself. A chartered accountant specialising in franchising, he also has a

long background in consulting to and managing small and not-so-small businesses. Philip established Franchise Accountants in 2008 and the company quickly gained a reputation for providing cost-effective and practical advice to franchisees and franchisors, winning the Service Provider of the Year title in the 2011/2012 Westpac New Zealand Franchise Awards. Today, it has ten staff operating from two offices in East Auckland and the North Shore with clients all over the country and includes a consulting arm to help those who want to franchise their own businesses.

‘All of our services are aimed at helping people make the most of their opportunities and maximise returns without getting themselves into trouble,’ Philip explains. ‘Over the past six years, we have worked with over 100 different franchise brands and built up a huge store of knowledge about how franchises work and the strengths and weaknesses of different models. That’s informed everything we do, from helping business buyers evaluate new opportunities and resales to helping new franchisors create viable systems.’

Buying An Existing FranchiseIf you are buying an existing franchise business, you should have several years of figures to help you see how it’s been performing. But, Philip asks, how accurate and reliable are they? ‘Has the owner been taking cash out of the business which doesn’t show in the books but is reflected in the price? Have they been running down investment on essential maintenance or equipment to make the figures look better?

‘Because we have analysed so many franchises, we often know what the levels should or shouldn’t be. If you’re about to invest $100,000 or $300,000 in a business, wouldn’t you want to know the figures are real and that the price you are paying is a fair one?’

Buying A New Franchise‘Of course, if it’s a new franchise that you’re buying, there’s even less information available. Using our database and accumulated knowledge, Franchise Accountants can help you work out what the key figures and targets are, and what levels you need to reach to achieve your goals.

‘Too many people see a business they like through rose-tinted glasses – they don’t look at the details to see if it will really work for them. We’re specialists in analysing franchise propositions to help you work out whether a business really is right for you. We can also structure it in the most efficient way so you don’t waste a cent of your much-needed capital and know what you’ll need to borrow, how and when. As a banker told one of our clients recently, “We know that if you’ve used Franchise Accountants, you’ve done your homework.”

Helping Existing FranchiseesThe unique nature of franchising offers many advantages and a few pitfalls for franchisees. ‘Our job is to help ensure the benefits outweigh

the issues,’ says Philip. ‘We can help you to manage your business in the most efficient way and help you identify areas to save money and improve performance.’

For those with ambitions to own multiple units, which is a growing trend in franchising, correct planning is essential from day one. ‘The more units you have, the more complex finances, stock, staffing and other issues can get,’ Philip explains. ‘But these are also the areas where you can make the greatest savings. We can help share benchmarking, tax and best practice information to ensure you get the best possible return on your investment.’

Can I Franchise My Business?Having seen the potential and perils of franchising at such close hand, Franchise Accountants has also created a thriving consultancy arm which helps established businesses develop their own franchises. ‘We’ve worked with some well-known names as well as new start-ups on everything from feasibility studies through to documentation and manuals,’ Philip says. ‘We have great strength in creating models which are financially viable from the point of view of both the franchisor and franchisee – after all, we’ve seen what works and what doesn’t. But we also have real operational experience in-house with Shane Boulle, who was a regional operations manager with KFC in South Africa and has been both a franchisor and franchisee himself.’

Franchise Management AppFranchise Accountants’ most recent innovation is Franchise Infinity, a tablet-based franchise management system. ‘This brings together every aspect of a franchise’s daily operation routine in one easy-to-use app,’ explains Shane. ‘Operations manuals, employment documents, marketing tools, margin calculators, training content, order forms: whatever you need can be accessed from a single location. Following its recent launch, we already have some well-known brands implementing the system and the response has been overwhelmingly positive.’

Save More Than You SpendPhilip Morrison says that although some people worry about the cost of taking professional advice, they’re often surprised at how reasonable it can be. ‘In many cases, the fees are more than offset by the tax savings or cashflow benefits that come from structuring a business properly,’ he points out. ‘So if you’re looking at buying a business or franchising one, or if you want to improve the returns on a business you already own, talk to us first. It’s one decision you’ll always be glad about.’

Franchise Financial: Taking Advice

TALK TO US FIRST

About the AuthorFranchise AccountantsPO Box 230 153, Botany, Aucklandwww.franchiseaccountants.co.nzContactPhilip MorrisonP 0800 555 80 20M 021 22 99 [email protected]

Franchise Accountants help franchisees and franchisors create better businesses

Franchise Infinity brings together daily operation routines in one easy-to-use app

Franchise Accountants 86.indd 1 10/09/14 7:49 pm

Are you seeing this opportunity as

clearly as you should?

New Zealand

Franchise Awards2011/2012

SERVICE PROVIDER OF THE YEAR

Financial peace of mind starts hereComprehensive due diligence reports

Business structures to minimise risk, maximise protection

Proven solutions and systems to save time, money and tax

Specialist advice complete with listening and understanding

Specialist franchise mentoring and ongoing support

The knowledge and experience of New Zealand's premier dedicated franchise specialist

A New Zealand franchise industry award-winning service

123456 7

0800 555 8020info@franchiseaccountants.co.nzwww.franchiseaccountants.co.nz/coffee

Here are 7 reasons to talk to us BEFORE you sign up

We provide friendly, professional services to business purchasers and franchisees

at all levels. From checking out your first low-investment franchise to operating the largest multi-unit business — we can help.

2151_Fran_Acc_Van_FNZ.indd 1 18/06/14 3:45 pm

Terms, conditions, fees and charges apply to Westpac products and services. All applications for finance are subject to Westpac’s applicable lending criteria. See westpac.co.nz for more details. Westpac New Zealand Limited.

Ask our franchise team on 0800 177 007 today or visit westpac.co.nz/franchising

Now what?If you feel like you’ve bitten off more than you can chew and need a bit of advice or support, our team of franchise experts can help. With tailored franchise banking solutions and more than 20 years of experience in franchising, chances are we can help you get a step ahead.

WES0430_NZF_XXX Now What- NZ-Fran-Mag.indd 1 26/08/14 11:51 am

Documents

Franchise New Zealand - Vol 23 Iss 03 - Spring 2014