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2 0 1 5 M E D I A K I T

C L O S E T O G U E S T S

F O U R S E A S O N SR E C O M M E N D S

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WELCOME TO

FOUR SEASONS RECOMMENDSYour mobile touchpoint with guests of Four Seasons Hotels

and Resorts .

Four Seasons Recommends puts you close to Four Seasons

guests , as a recommendation of their trusted four seasons

hotel property, at the moments they are making purchasing

decis ions.

Guiding Four Seasons Guests From Hotel Door To Your Door

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F O U R S E A SO N S R ECO M M E N DS

Four Seasons Recommends is Four Seasons’ mobile recommendation platform.

Four Seasons Recommends showcases only the finest experiences each four

seasons property carefully selects to appeal to guests during their stay.

Four Seasons Recommends is operationally front and center in front of

guests at every four seasons property worldwide, and is the centerpiece of

the new four seasons mobile app.

Directly coordinated with the concierge team, Four Seasons Recommends is

where to find four seasons guests when they are in the buying mindset.

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CLOSE COMMUNICATION

Four Seasons Recommends enters your voice into the trusted

conversation between each Four Seasons property and its guests.

delivered as an integral part of Four Seasons renowned service.

“ A V I T A L

C O M M U N I C A T I O N S V E H I C L E

T O C O N N E C T W I T H

F O U R S E A S O N S G U E S T S ”

Susan Helstab

Executive Vice President Marketing

Four Seasons Hotels and Resorts

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HIGH TECH HIGH TOUCHOnly brands that four seasons naturally recommends to guests are

selected, with careful consideration to preserve Four Seasons’

reputation for exceptional quality.

Your recommendation is delivered to Four Seasons guests as they find

most valuable, on their mobile devices, and include photos and video,

as well as directions and direct-dial to your location.

Your recommendation always comes with immediately available live

concierge assistance at the tap of a button.

Guests can

tap from your

recommendation

directly to your

ecommerce site –

even share your

recommendation on

social media.

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TARGETED AND CURRENTFour Seasons Recommends’ empowers you to flexibly reach Four Seasons

guests with recommendations across the entire four seasons global

guest network, or by collections of properties, or per property for

independent retail clients.

recommendations are updatable in real-time: with new merchandise

in-stock, seasonal items, personal shopping, or in-store events.

Recommendations can be distinct per property to ensure your local

door is always in front of guests.

Empower retail managers

to achieve sales results

through clientelling,

superior targeted digital

customer service, invitations

to events, partnering,

and traffic generating

initiatives with four seasons

guests.

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FOUR SEASONS RECOMMENDSFEATURED RECOMMENDATIONSFour Seasons Recommends Featured Recommendations are presented to

guests immediately at launch of Four Seasons Recommends as a featured

recommendation of their property.

Curated by each Four Seasons property, the Four Seasons Recommends

Featured Recommendations page showcases the just-right combination

of shopping, happening entertainment, whimsical discovery, and dining.

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FOR A GUEST’S EVERY MOODRecommendations are matched to a four Seasons guest’s every mood.

Moods are carefully selected to position recommendations and appeal

to guests as they look for four seasons assistance across a variety of

lifestyle interests.

Recommendations can speak to guests from one mood or many, as

appropriate, such as shopping, shoes, women’s shopping, personal

shopping, rainy day, and romance.

Opportunities

exist for Custom

Moods to be

created for your

recommendation.

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START A RELATIONSHIPFour Seasons Recommends’ social media relationship program empowers

Four Seasons guests to generate and share authentic recommendations

- of your recommendations.

Empowering you to build authentic relationships through Four Seasons

guests digital high net worth networks.

And you always select the social platforms available to share your

recommendations.

G E N E R A T E

A U T H E N T I C A D V O C A C Y

W I T H I N Y O U R T A R G E T

H I G H N E T W O R T H A U D I E N C E

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FOUR SEASONS RECOMMENDS AT A GLANCE

FOUR SEASONS RECOMMENDS WORLDWIDE

FOUR SEASONS HOTELS:

CITIES:

SELECTED MOOD OFFERINGS:

RECOMMENDATION UPDATES:

TARGET CUSTOMIZATION:

OURSTAY CEO:

OURSTAY WEBSITE:

OFFICES:

90

80+

Shopping, Dining, Wellness, Kids & Fun, Arts & Culture, Entertainment, Fresh Air, Jewelry, Time Pieces, After Dark, Exploring, Sports, Beauty, Real Estate & Home, Wine & Drinks, etc.

In real-time year-round

Four Seasons world wide Collections of propertiesBy property

Andrew Sipes

www.ourstay.com

1100 Glendon Avenue 17th FloorLos Angeles, CA90024 cr@ourstay.com

Fo u r S e a s o n s R e c o m m e n d s f e at u r e s r e c o m m e n dat i o n s carefully

selected to appeal to Four Seaons guests during their stay.

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FOUR SEASONS RECOMMENDS ACTIVITY

FOUR SEASONS RECOMMENDS WORLDWIDE

ANNUAL GUESTS:

AVERAGE STAY:

ANNUAL GUEST DAYS:

DEMOGRAPHICS:

ANNUAL CONCIERGE REQUESTS:

CONCIERGE UTILIZATION:

~3 Million

~3 Nights

~9 Million

Average HHI $479K Average Net Worth $4M Average Age 41

~12 Million

Over 70% of guests activelyutilize concierge servicesevery day

Get close to Four Seasons guests at the moment they are actively

making purchasing decis ions.

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FOUR SEASONS RECOMMENDS

AUDIENCENORTH AMERICABeverly Wilshire, Beverly Hills (A Four Seasons Hotel)

Four Seasons Hotel Atlanta

Four Seasons Hotel Austin

Four Seasons Hotel Baltimore

Four Seasons Hotel Boston

Four Seasons Hotel Chicago

Four Seasons Hotel Denver

Four Seasons Hotel Houston

Four Seasons Hotel Las Vegas

Four Seasons Hotel Los Angeles, at Beverly Hills

Four Seasons Hotel Miami

Four Seasons Hotel Mexico, D.F.

Four Seasons Hotel New York

Four Seasons Hotel San Francisco

Four Seasons Hotel Seattle

Four Seasons Hotel Silicon Valley at East Palo Alto

Four Seasons Hotel St. Louis

Four Seasons Hotel Toronto

Four Seasons Hotel Vancouver

Four Seasons Hotel Westlake Village

Four Seasons Hotel, Washington, D.C.

Four Seasons Resort and Club Dallas at Las Colinas

Four Seasons Resort and Residences Jackson Hole

Four Seasons Resort and Residences Vail

Four Seasons Resort and Residences Whistler

Four Seasons Resort Hualalai at Historic Ka’upulehu

Four Seasons Resort in Palm Beach

Four Seasons Resort Maui at Wailea

Four Seasons Resort Punta Mita

Four Seasons Resort Rancho Encantado Santa Fe

Four Seasons Resort Scottsdale at Troon North

Four Seasons Resort The Biltmore Santa Barbara

Ritz-Carlton Chicago (A Four Seasons Hotel)

Four Seasons Residence Club Aviara, North San Diego

Four Seasons Resort Orlando at Walt Disney World® Resort

CENTRAL & SOUTH AMERICAFour Seasons Hotel Buenos Aires

Four Seasons Resort Costa Rica at Peninsula Papagayo

EUROPEFour Seasons Hotel Baku

Four Seasons Hotel des Bergues Geneva

Four Seasons Hotel Dublin

Four Seasons Hotel Firenze

Four Seasons Hotel George V Paris

Four Seasons Hotel Gresham Palace Budapest

Four Seasons Hotel Hampshire, England

Four Seasons Hotel Istanbul at Sultanahmet

Four Seasons Hotel Istanbul at the Bosphorus

Four Seasons Hotel Lion Palace St. Petersburg

Four Seasons Hotel London at Canary Wharf

Four Seasons Hotel London at Park Lane

Four Seasons Hotel Milano

Four Seasons Hotel Moscow

Four Seasons Hotel Prague

Four Seasons Hotel Ritz Lisbon

MIDDLE EAST & AFRICAFour Seasons Hotel Alexandria at San Stefano, Egypt

Four Seasons Hotel Amman

Four Seasons Hotel Bahrain Bay

Four Seasons Hotel Beirut

Four Seasons Hotel Cairo at Nile Plaza

Four Seasons Hotel Cairo at the First Residence

Four Seasons Hotel Doha

Four Seasons Hotel Westcliff Johannesburg

Four Seasons Hotel Riyadh at Kingdom Centre

Four Seasons Resort Dubai at Jumeirah Beach

Four Seasons Resort Marrakech

Four Seasons Resort Mauritius at Anahita

Four Seasons Resort Seychelles

Four Seasons Resort Sharm El Sheikh

Four Seasons Safari Lodge Serengeti

ASIA & PACIFICFour Seasons Hotel Beijing

Four Seasons Hotel Guangzhou

Four Seasons Hotel Hangzhou at West Lake

Four Seasons Hotel Hong Kong

Four Seasons Hotel Macau, Cotai Strip

Four Seasons Hotel Mumbai

Four Seasons Hotel Shanghai

Four Seasons Hotel Shanghai Pudong

Four Seasons Hotel Shenzhen

Four Seasons Hotel Singapore

Four Seasons Hotel Sydney

Four Seasons Hotel Tokyo at Marunouchi

Four Seasons Resort Bali at Jimbaran Bay

Four Seasons Resort Bali at Sayan

Four Seasons Resort Bora Bora

Four Seasons Resort Chiang Mai

Four Seasons Resort Koh Samui

Four Seasons Resort Langkawi

Four Seasons Resort Maldives at Kuda Huraa

Four Seasons Resort Maldives at Landaa Giraavaru

Four Seasons Resort Nevis, West Indies

Four Seasons Tented Camp Golden Triangle

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FOUR SEASONS RECOMMENDS

EXCLUSIVELY*BY*RECOMMENDATION

IT ’S *NICE*TO*BE *RECOMMENDED

Contact:David Schachter | RMS Media Group, Inc. Direct: 978-824-2839 | Cell: 401-580-2898

dschachter@rmsmg.com