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9/11/2019
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FOSTERTHEEXTRAORDINARY!
WHATMAKESYOUUNCOMFORTABLE?
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DISCOMFORTZONEACTIVITYDIRECTIONS
• I will ask a question related to the way you feel about a certain concept, situation or function.
• If you feel please stand under the BLUE TRIANGLE
• If you feel some please stand under the GREEN SQUARE
• If you feel a sense of please stand under the RED CIRCLE
What’s comfortable for you may not be comfortable for someone else. WHY?
Can you STRETCH and try what makes you uncomfortable? HOW?
Can the Panic Zone items change for you? HOW?NOTICE
HOWDOESTHISEXERCISERELATETOUNDERSTANDING,EVEN
ACCEPTING,DIFFERENTORCONFLICTINGPOINTSOFVIEW?
BUT WHAT IF…
…YOUCOULDLEARNTOBECOMFORTABLEWITH
DISCOMFORTWHILEMASTERINGIT
• “DISCOMFORT ISN’T BAD, IT’S JUST NOT WHAT WE’RE USED TO”• DO IT IN SMALL DOSES SO THAT YOU CAN DO IT COMFORTABLY
• PICK SOMETHING THAT ISN’T HARD A NEW FOOD
MEDITATION
AN EASY EXERCISE
A BRIEF HELLO TO SOMEONE WHO FEELS UNCOMFORTABLE TO BE AROUND
THINK ABOUT AN IDEA WHICH IS DIFFERENT FROM WHAT WE ARE USED TO
• JUST DO A LITTLE FOR A MOMENT…AND THE NEXT TIME, ANOTHER MOMENT LONGER
Leo BabautaAuthor
Life Transformer
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…YOUCOULDLEARNTOBECOMFORTABLEWITH
DISCOMFORTWHILEMASTERINGIT
• PUSH OUT OF YOUR COMFORT ZONE, JUST A LITTLE SIT THROUGH THE URGE, THE DISCOMFORT, A LITTLE
• WATCH THE DISCOMFORT ARE YOU STARTING TO COMPLAIN (INTERNALLY)? ARE YOU LOOKING FOR WAYS TO AVOID IT? WHERE DO YOU TURN TO? WHAT HAPPENS IF YOU STAY WITH IT, AND DON’T DO ANYTHING?
• SMILE PRACTICE IT IN CONVERSATION, EVEN IF YOU DON’T FEEL LIKE IT
Leo BabautaAuthor
Life Transformer
WHATYOUCANMASTERIFYOU
MASTERDISCOMFORT• ACCEPTANCE
• NOT PUTTING SOMETHING OFF
• FEAR
• COMFORT WITH CONFLICT ANDCONFLICTING POINTS OF VIEW
• FEELING GOOD AND SAFE IN ANYSITUATION
• CONFIDENCE/ BEING SURE OF YOURSELFIN SETTING IN HARD SITUATIONS (ANENERGY CHANGER)
• BECOMING SOMEONE WHO SETS THEEXAMPLE FOR CHANGE (CHANGE AGENT) WHAT’S ONE THING
YOU MIGHT TRY?
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FINGER POINTING
AND JUDGMENTAL
THINKING CAN:IN THE WORKPLACE
CONSIDER…
APPROACHESTOREDUCEJUDGINGANDGROWTOLERANCE
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ASWEBUILDTHEBRIDGEANDWORKTOWARDSGETTINGCOMFORTABLEWITH
DISCOMFORTANDREDUCINGJUDGMENT
HEREARESOMEOFTHEBENEFITS…
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WHATGETSINTHEWAYOFCREATINGARESPECTFULWORKENVIRONMENT?
WHAT DO YOU DO?
KEY FINDINGS INCLUDE:
Society for Human Resource Management. “2017 Employee Job Satisfaction and Engagement: The Doors of Opportunity Are Open.” Www.shrm.org, Society or Human Resource Management, 24 Apr. 2017, www.shrm.org.
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How many items did
you match to people in the
room?
Which items were you unable to match?
How do you think this activity
helps to build trusting and respectful
relationships at work?
What did you learn
that surprised
you?
Mindtools.com. “Building Great Work RelationshipsMaking Work Enjoyable and Productive.” From MindTools.com, www.mindtools.com/pages/article/good-relationships.htm.
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WELCOMINGDIVERSITY
OFCREATINGADIVERSEWORKPLACE?
WHATGETSINTHEWAY
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“Boundless Management.” Lumen, courses.lumenlearning.com/boundless-management/chapter/challenges-to-achieving-diversity/.
TAKINGADIVEINTOONEAREAOFWORKPLACECONTROVERSY
HOWDOTHESEDIFFERINGPHILOSOPHIESANDAPPROACHESSHOWUPINYOURWORKPLACE?
WHATDOYOUDOTOCOMBATOREMBRACETHEM?
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GENERATIONALCHARACTERISTICS
WHATABOUTTHEIDEATHATWE…
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GROUPIDENTITYACTIVITY
Which of these things would you like to get
rid of?
What are some of the things that you have
heard or learned about “people like you”?
What’s hard about these
things?
What’s true about “people like
you”?
Gamble, Britt. “EXAMINING OUR UNCONSCIOUS BIAS AND PERCEPTUAL LENS.”
THINGSTOTHINKABOUT
Gamble, Britt. “EXAMINING OUR UNCONSCIOUS BIAS AND PERCEPTUAL LENS.”
THINGSTOTHINKABOUT
Gamble, Britt. “EXAMINING OUR UNCONSCIOUS BIAS AND PERCEPTUAL LENS.”
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COMMUNICATION
DIALOGUE
WHATAREWEREALLYSAYINGEXERCISE
• FIND A PARTNER
• USING NO WORDS AND ONLY BODYLANGUAGE, SEND THIS MESSAGE
• NOW GIVE THIS MESSAGE USING NOWORDS AND ONLY BODY LANGUAGE
• WITH YOUR PARTNER
• USE WORDS TO CONVEY A MESSAGEBUT USE BODY LANGUAGE TO CONVEY
A DIFFERENT MESSAGE
HOWDIDYOUDO?
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WHATGETSINTHEWAYOFREALANDEFFECTIVECOMMUNICATION?
OTHERFACTORSTHATIMPEDEEFFECTIVECOMMUNICATION
“Boundless Management.” Lumen, courses.lumenlearning.com/boundless-management/chapter/challenges-to-achieving-diversity/.
RUDENESS
Olson, Seth. "5 Ways to Combat Incivility and Rudeness in the Workplace."DeseretNews.com. Deseret News, 28 Oct. 2016. Web. 15 Mar. 2017.r and retention
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RUDEBEHAVIORATWORK
DO YOU HEAR THESE KINDS OFCOMMENTS IN YOUR WORKPLACE?
• It’s not fair that Jane always gets the easier work and we’re always stuck picking up the slack!
• This is the way we’ve always done it and if you don’t like it, why don’t you just quit!
• That’s not my job. I don’t get paid enough to do this!
• You know, I do my job here better than anyone else!
• The pay is so lousy here!ARE THERE OTHER TYPES OF
COMMENTS THAT YOU HEAR?
• Find a partner• One of you will be given two name badges paper clipped together• Each badge will have a behavior written on it that both may see• The person pinning the badges on will look at the hidden trait underneath • DO NOT SHOW/TELL IT TO YOUR PARTNER• Pin on the badges• The person wearing the badges will act out the two behaviors in combination• The other person will work to disarm your behavior by determining the second trait
WHATDIDYOUDISCOVER?
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ALITTLECIVILITYGOESALONGWAY
•
Olson, Seth. "5 Ways to Combat Incivility and Rudeness in the Workplace."DeseretNews.com. Deseret News, 28 Oct. 2016. Web. 15 Mar. 2017.r and retention
ALITTLECIVILITYGOESALONGWAY
Olson, Seth. "5 Ways to Combat Incivility and Rudeness in the Workplace."DeseretNews.com. Deseret News, 28 Oct. 2016. Web. 15 Mar. 2017.r and retention
DEALINGWITHNEGATIVEATTITUDES
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NEGATIVEATTITUDES
STRATEGIESTOGETAROUNDANEGATIVEATTITUDE
Moving from this…
…To this
WHATABOUTRESPECTFULLISTENING?
Schwartz, Gary. “The Genius of Preoccupation.” Viola Spolin » ABOUT, 28 Sept. 2012, spolin.com/?p=1110.
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WHATABOUTRESPECTFULLISTENING?
Schwartz, Gary. “The Genius of Preoccupation.” Viola Spolin » ABOUT, 28 Sept. 2012, spolin.com/?p=1110.
RESPECTFULLISTENING
Schwartz, Gary. “The Genius of Preoccupation.” Viola Spolin » ABOUT, 28 Sept. 2012, spolin.com/?p=1110.
ACTIVELISTENING
Schwartz, Gary. “The Genius of Preoccupation.” Viola Spolin » ABOUT, 28 Sept. 2012, spolin.com/?p=1110.Mindtools.com. “Active ListeningHear What People Are Really Saying.” From MindTools.com, Mindtools.com, www.mindtools.com/CommSkll/ActiveListening.htm.
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ACTIVELISTENING
Key TechniquesPay Attention
Show that You’re
Listening
Provide Feedback
Don’t Judge
Respond Appropriately
Mindtools.com. “Active ListeningHear What People Are Really Saying.” From MindTools.com, Mindtools.com, www.mindtools.com/CommSkll/ActiveListening.htm.
THEHOUSEANDANIMALACTIVITY
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STRATEGIESTOGETAROUNDCOMMUNICATIONBARRIERS
University of Waterloo Centre for Teaching Excellence. “Effective Communication: Barriers and Strategies.” Centre for Teaching Excellence, Centre for Teaching Excellence, 27 June 2017, uwaterloo.ca/centre-for-teaching-excellence/teaching-resources/teaching-tips/communicating-students/telling/effective-communication-barriers-and-strategies.
STRATEGIESTOGETAROUNDCOMMUNICATIONBARRIERS
University of Waterloo Centre for Teaching Excellence. “Effective Communication: Barriers and Strategies.” Centre for Teaching Excellence, Centre for Teaching Excellence, 27 June 2017, uwaterloo.ca/centre-for-teaching-excellence/teaching-resources/teaching-tips/communicating-students/telling/effective-communication-barriers-and-strategies.
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• How did it feel when you were asked to cross your arms the other way?
• Did it come naturally or did you have to stop and think about it?
• Were you comfortable with doing this differently from your normal process?
• What are some things that make people resistant or dislike change?
• What can you do to make it easier for you to change and to help other people in your organization change?
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“5 Strategies to Help You Make a Change in Your Life.” Unstuck, Unstuck.com, 19 May 2017, www.unstuck.com/advice/5-strategies-to-help-you-make-a-change-in-your/.
REMEMBER…
THANKYOU!
