Complaint letter from business to business. Dear Mr Thompsen, I recently received a letter from a Mr Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining-room chairs from us hich your company delivered to his residence. He has ritten to complain that the purchases arrived damag ed. !e pride ourselves in the "uality of our products and ould li#e an e$planation as to hothis mishap occurred. %ven though the items are insured, our reputation is at sta#e. I ould be most grateful if you ould reply as soon as possible so that this matter can be resolved to everyone&s satisfaction. 'incerely (ac#ie Middleton )ustomer 'ervices Manager Complaint letter from a business customer to a telephone companyDear 'ir, I am riting this letter to complain in the strongest terms about the poor service that I have received from your company. !e signed up to your telephone and internet service pac#age to months ago because your advertising suggests that you are better than Telco. In addition, you promise to deal ith problems "uic#ly and efficiently, something that Telco ere unable or unilling to do. Hoever, in the first month of service you managed to cause me to lose to days orth of business because of poor administration. The main problem as that you failed to provide me ith the correct telephone number, *++ +, that you had promised hen I completed the contract. This phone number as an established business line hich I had been using for the last three years. /bviously this meant that my clients ere unable to contact me and it cost me many hours of phone calls to resolve the matter ith your support centre. I ould appreciate it if this situation could be resolved and a substantial rebate offered on my first three month&s account. I look forward to hearing from you soon. Yours Faithfully )harlie !illiams
