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Form a Partnership With the Leader in Document Imaging Solutions Toshiba’s Proven Strategies Maximize Cost Savings and Productivity

Form a Partnership With the Leader in Document Imaging Solutionsbusiness.toshiba.com/tmbs/media/pdfs/NationalAccounts... · 2014-01-13 · Leader in Document Imaging Solutions

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Page 1: Form a Partnership With the Leader in Document Imaging Solutionsbusiness.toshiba.com/tmbs/media/pdfs/NationalAccounts... · 2014-01-13 · Leader in Document Imaging Solutions

Form a Partnership With theLeader in Document Imaging Solutions

Toshiba’s Proven Strategies Maximize Cost Savings and Productivity

Page 2: Form a Partnership With the Leader in Document Imaging Solutionsbusiness.toshiba.com/tmbs/media/pdfs/NationalAccounts... · 2014-01-13 · Leader in Document Imaging Solutions

Your Strategic Partnership With the Leader in

Document TechnologyToshiba’s Proven Strategies Maximize Cost Savings and Productivity

In a world of corporate powerhouses, Toshiba stands as a technological global leader. Fortune Magazine ranks Toshiba in the top ten on its list of most respected electronics manufacturers, and in the top 100 on its prestigious Global 500. Annual revenues exceed $60 billion.

Toshiba’s overriding goal is to provide leading-edge document imaging and information workflow products and services that exceed your expectations and deliver unsurpassed gains in productivity. Our proven commitment

to understanding customer needs allows us to respond to a rapidly evolving marketplace with a wide range of cost-saving solutions. Guided by the credo “Leading Innovation,” Toshiba develops cutting-edge products that consistently deliver productivity gains at all levels.

Commitment. Expertise. Leadership. Quality. These indispensable components have enabled Toshiba to create a full range of innovative document products and services that meet the most stringent demands

of businesses and consumers worldwide.

Commitment. Expertise. Leadership. Quality.

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FORTUNEWORLD’S MOST ADMIRED COMPANIES 20

08

1. General Electric 2. Sony 3. Siemens 4. Emerson Electric 5. Royal Philips Electronics 66. Samsung Electronics 7. LG 8. TOSHIBA 9. Hitatchi 10. Matsushita Electric Industrial 10.

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Document TechnologyAcknowledging the world’s growing demand for

electronic products and support services, Toshiba has

established a significant presence on the American

continents. The United States is home to six of its

corporate divisions, each one representing a specialized

category of products and services.

Toshiba’s U.S. operations are complemented by a growing

network of corporate facilities in Central and South America.

Such an extensive presence throughout the American

continents has greatly enhanced the company’s ability

to respond to market demands on both a regional and

global scale.

Success in this intensely competitive marketplace

requires a product delivery infrastructure capable

of reaching a broad customer base. In the United

States, Toshiba has decisively addressed this challenge

by creating a nationwide network of direct and

independent dealers. Bolstered by over 650 product

service centers, 100 direct sales and service offices,

and 3,000 dedicated employees, the network is a

model of cutting-edge marketing.

Toshiba’s success in the Americas consistently reflects a

spirit of leadership and innovation, its numerous award-

winning products and programs recognized by leading

independent companies such as JD Power, CIO, Fortune,

and many others.

LeadershipWorldwide

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Monochrome

For maximum versatility, our award-winning monochrome multifunction peripherals (MFPs) deliver print, copy, scan, and fax functions in a single device, providing output speeds ranging from 12 to 135 pages per minute (PPM).

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Speed. Performance. Reliability.

Toshiba introduces a wide range of managed print solutions specifically designed to meet the needs of all levels of business operations, all providing exceptional image quality, user-friendly features, network laser printing capabilities, and custom finishing options.

Toshiba’s comprehensive lineup of networkable MFPs, printers, faxes, and integrated third-party solutions delivers the features and functions businesses demand most. Using the Encompass Document Analysis Program. Toshiba’s analytical experts focus on opportunities for improvement and provide new configurations to maximize efficiency from every device.

The marketplace response to Toshiba’s MFPs has been nothing short of impressive. The e-STUDIO line of color devices received an unprecedented number of awards citing overall color superiority and superior color registration. Recent awards include: “Five-Star Exceptional” from BERTL; “Editor’s Choice” award from Better Buys for Business;

“Best” overall ranking from OPA; and “Four-Star Editor’s Choice” award from Buyer’s Lab Inc., among others. Dealer technicians echo their approval, ranking Toshiba number one in thirteen categories, including: Reliability, Troubleshooting, Software & Internet Support, Service Communications, Basic & Advanced Training, and Remote Diagnostics.

Technically Advanced Products Match Versatility With PerformanceToshiba’s extensive product lineup offers customers an unequaled range of performance options. Voted by end users as easiest to use for features such as the tilting, color LCD displays and common user interfaces, which allow users to learn one, operate many, Toshiba has earned the prestigious Reader’s Choice Platinum award.

High-Speed Multifunction Color

For customers requiring high graphics output, Toshiba’s High-Speed Color Copiers/Printers deliver superior image fidelity and incomparably vibrant colors ideal for both graphics and text.

Color-Enabled MFPs

Colorful versatility meets everyday business productivity. Toshiba gives you everything you could want in one multifunction device. The e-STUDIO line of color-enabled MFPs offers economy, productivity, and exceptional quality for all of your business needs, plus the added impact of color.

Versatility. Quality. Security.Facsimile Devices

Feature-rich faxes provide faxing, copying, and scanning functions in a single component. Space-saving and efficient, these devices offer you a number of features such as auto-redial, large storage capacity, 64-level grayscale, TWAIN scanning, reduction enlargement, and document management.

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SolutionsToshiba’s integrated third-party solutions such as eCopy® and ReRite® transform e-STUDIO MFPs into fully featured information hubs, combining workflow integration, reporting, administration, document management, financials, human resources, and customer managements into a single device. Toshiba Document Solutions enable organizations to more efficiently organize and distribute documents and manage devices to improve business processes including:

> Managing documents> Document workflow> Transactional and promotional printing> Chargeback for printing and copying> Legacy and mainframe printing operations> Document scanning and archiving> Variable data printing> Web-to-print operations

Network Management Tools Deliver Significant Productivity GainsUtilizing browser-based software that resides on each printer controller, the TopAccess tool allows users to view a specific job and device from their desktop. It also enables administrators to

load address books, integrate corporate e-mail servers, and manage e-mail alerts coming from the device. Configuring network printers is greatly simplified by HP Web Jetadmin, a versatile tool that functions with both HP products and Toshiba MFPs.

Protect your network, your clients, and your peace of mindRapidly evolving technologies are consistently besieging the business environment with new security and privacy challenges. Toshiba has looked to the federal government requirements, among others, as guidelines to address compliance with HIPAA, the GLB Act, FERPA, SOX, CCEVS, and many other industry-specific entities. Toshiba’s proprietary e-BRIDGE technology addresses potential security issues in three distinct ways:

Additional features such as network authentication, password-initiated private printing, and administrative password enhancements supplement these safeguards, along with department codes designed to track data and usage. And, Toshiba offers data encryption scrambler boards and data overwrite, adding another level of security.

Leading-Edge MFPs Push the Limits of

Information Management

1 Control access to both the device and data

2 Provide data tracking and accountability

3 Establish and control data integrityWith a lower total cost of ownership, eCopy ScanStation OP connects Toshiba’s e-STUDIO MFP to your company’s e-mail and other networked applications for low-cost, easy, instantaneous distribution and management of scanned documents.

Copy Outputs

Scrambler Board

Encrypted Data

Originals Encryption

Decryption

Copy Outputs

Scrambler Board

Encrypted Data

Scrambler Board

Encrypted Data

Originals

Copy Outputs

Originals

Encryption

Decryption

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Along with proven product reliability and a high approval rating, Toshiba provides all customers with a powerful

yet simple Quality Commitment Guarantee. Unfettered by small print or disclaimers, the guarantee assures

businesses of free replacement of defective copiers, facsimiles, printers, or accessories with a model of equal

or better specifications. Free loaners are provided to businesses whose equipment is out of service for two

consecutive business days or requires off-site service.

Information Management

A Commitment to Quality

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In 2006, Toshiba was given the prestigious CIO Enterprise Value Award for their proprietary Encompass Document

Analysis Program. The Encompass Program is a Six Sigma-based process developed by Toshiba America Business

Solutions (TABS) that enables consultants to assess clients’ document production environment and provide

recommendations that save money, improve office efficiency, and productivity.

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Adding Expertise to Product SolutionsToshiba believes that cutting-edge products are only one component of a complete document output strategy. Full optimization requires long-term support services that address fleet efficiency on a number of levels. To that end, Toshiba has developed Toshiba Financial Services and the breakthrough programs Print Management Solutions and Encompass as the premier resources for helping customers meet and exceed their document objectives.

The Power to Consolidate, Simplify, and OptimizeDocument production, management, and distribution currently represent a significant expense for businesses, with expenditures reaching as high as 15% of total revenues in some instances. Encompass, based on the highly disciplined Six Sigma process, helps customers reduce costs and improve the productivity of their document imaging fleet using device management strategies that minimize the need for new equipment and reduce costs by as much 40%.

Managed Print ServicesTwo unique programs that help reduce overall printing costs and service needs are Page Smart and Print Smart. Each program creates a single point of accountability for service, supplies, and billing, giving participants increased control over printer operations. In turn, these benefits free up IT staff to focus on other important issues.

The Right Business PartnerToshiba provides not only the finest document management products but also fully personalized options for acquiring them through Toshiba Financial Services. This service offers you an array of comprehensive lease program options that range from conventional leases to cost-per-page programs, each designed to reduce the total cost of equipment ownership. Each of these programs eliminates the surprises and hassles typically associated with leasing. Our simplified billing provides you with custom-tailored invoices and a number of flexible payment options.

Target Print CostsManaged Print Services

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Your Connection to Toshiba’s

Powerful Support NetworkPlacing Account Management Firmly in Your ControlToshiba’s acclaimed National Account Management program offers complete service and support for all products after purchase, maximizing your control of fleet operations. To assure you of a timely and efficient response to all of your needs, the program provides you with a central point of contact to manage all support and service issues. With access to Toshiba’s extensive support infrastructure of service management, technical support, and supplies, your central point of contact is able to deliver the right solution.

Global Services Portal Keeps You in Touch 24/7An integral component of account management is the Global Services Portal (GSP), a multi-level online resource that offers you full access to a user-friendly, self-service website fully protected by a roles-based secure access system. Providing you with total fleet-wide visibility 24/7/365, spend management, expense control, and contract management, GSP operates within the parameters of your workflow approval process and offers a variety of flexible payment options. The Portal enables you to custom tailor content features such as branding, bulletin boards, user training documents, and unique product catalogs, offering comprehensive information on a wide range of products and contact information.

Delivering the Cost Controls You NeedToshiba’s spend management solutions enable you to evaluate corporate spending patterns and formulate comprehensive strategies for maximizing cost savings. Such cost savings benefits significantly impact your bottom line. An Ariba-ready supplier, Toshiba optimizes transaction processes by utilizing CIF file catalogs, CXML order updates, and EDI. Supporting various transaction types and EDI formats, we base the deployment of information exchange options on your supplier enablement package.

Proven Strategies Enhance Visibility on All LevelsCompanies operating in multiple locations often experience a lack of visibility, especially in the area of purchasing. Toshiba decisively addresses visibility issues, allowing you to track device use, buy more efficiently, and better control service issues.

Toshiba delivers measurable visibility improvements through the utilization of four proprietary tools—Service Dispatch, Remote Meter Collection, Fleet Monitoring, and Detailed Asset Data, each providing customers with significant increases in asset management control.

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Powerful Support Network

Toshiba’s Online Service Requisitioning establishes an immediate two-way communication and status update channel between you and your local service entity.

Service Dispatch Keeps You Connected

With Two-Way Communication

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Toshiba Gives You the

Page 13: Form a Partnership With the Leader in Document Imaging Solutionsbusiness.toshiba.com/tmbs/media/pdfs/NationalAccounts... · 2014-01-13 · Leader in Document Imaging Solutions

Automated Meter Reads Eliminate Customer InterventionAsset management strategies are supported by a number of product enhancement and service options such as Remote Meter Collection. Using Toshiba’s proprietary e-BRIDGE technology, e-STUDIO MFPs are engineered to submit meter reads on a predetermined cycle.

Fleet MonitoringUsing Toshiba’s sophisticated fleet monitoring system, which tracks all networked devices and desktop laser printers, you can see detailed user information and receive appropriate service alert notifications such as low or no toner, preventative maintenance required, and mechanical failure.

Complete Access to Networked Device DataThrough GSP you can get a clear picture at a granular level of any networked device within your fleet. From the product configuration and lease information to service contract details, service call and billing—it’s all at your fingertips.

Custom Reports SimplifiedThe GSP gives you the flexibility to generate both standard and ad hoc reports. Relevant data is organized into three report types—Company-Wide, Per Site, or Per Model—and include information regarding Population, Usage, Service History, and Total Cost of Ownership, providing customers with a single source of easily accessible data.

Guiding You Through the Implementation ProcessToshiba employs a multiphase program of Discovery, Design, and Deployment to provide comprehensive guidance and training in the key process areas of strategy and implementation.

Discovery—Analyzing Your Current StateToshiba’s trained team of experts provides an accurate assessment of your current situation by evaluating your entire fleet of devices, your culture, and processes. To ensure the strategy reaches the optimal desired state, during the discovery process, Toshiba addresses your cost targets, seeks out opportunities for device consolidation and evaluates issues such as distributed versus centralized print, document workflow, and security.

Designing Your Action PlanOnce the strategy is developed, Toshiba’s design team creates a focused order to delivery plan. Overseen by an account coordinator, the plan coordinates national and local service teams to help identify machine setup requirements and develop your training plans and materials. To support this phase, we utilize all collected data to establish user roles/permissions, create catalogs, and assess data and reporting requirements.

Deployment Strategies Provide the Competitive EdgeThe actual deployment of any optimizing strategy is a comprehensive process developed through five stages of action—executing the plan, meeting commitments, making mid-course corrections, measuring customer satisfaction, and reviewing the program.

Visibility Advantage

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Meeting the

Global ChallengeGlobal Reach. Local Touch.The Global Business Solutions (GBS) program delivers Toshiba document solutions and services throughout the international business community. Implementing our “Local Touch” approach, we provide you with a single point of contact compatible with your particular region or country. This centralized contact assures you of easy, uninterrupted access to local service expertise. In addition, Local Touch provides price harmonization as well as invoices based on regional currency.

Our comprehensive strategies provide a full range of support structures and global account management, greatly simplify purchase decisions, and streamline operations, maximizing the performance level of your business. Toshiba’s global accounts are supported by a team of experienced managers throughout the world. In addition, a partnership with Toshiba guarantees consistent product availability and entitles you to

preferential global pricing available with varying

international financial arrangements. All of your service and support issues will be expertly addressed by our global service network comprised of over 80 distributors, 2,000 dealers, and 20,000 employees.

Creating the Capacity to ExcelYour company. Our expertise. Utilizing a power base of cutting-edge technology, in-depth evaluations, and productivity-enrichment programs, Toshiba creates unique opportunities that help you meet and exceed your objectives. Our award-winning products, infrastructure, and expertise provide you with a full range of tools necessary for all levels of business success. Targeting your particular needs, we employ proven strategies to facilitate measurable improvements in both the productivity and cost-savings areas.

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Toshiba Wants to Earn Your Business Every Day.

Let Us Prove It.

Acknowledgements

Awards

Fortune Magazine’s list of “Most Admired Companies” 2006 Visit www.fortune.com

Bertl “Reader’s Choice Award” 2006 Bertl “Five-Star Exceptional” for e-STUDIO2500c/3500c/3510c Visit www.bertl.com

BLI-Buyers Lab Inc. 2007 “Four Stars Editor’s Choice Award” for e-STUDIO3500c/3510c Visit www.buyerslab.com

OPA-Office Products Analyst “Best Overall” rating in the Office Products Analyst’s Annual Color End-User Survey 2006 Visit www.industryanalysts.com

BBB-Better Buys for Business “Editor’s Choice Award” 2006 Guide to Color Copiers Visit www.betterbuys.com/

CIO Enterprise Value Award 2006 Visit www.cio.com/

Third Party Reference

©1996-2007 Ariba and the Ariba logo are registered trademarks of Ariba, Inc., Visit www.ariba.com

eCopy - ©2007 www.ecopy.com

Re-Rite® - www.eid-tap.com/Rerite.html

Web Jetadmin - ©2007 Hewlett - Packard Development Company, L. P.

For more information, please visit us on the web: copiers.toshiba.com

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Corporate Office: 2 Musick, Irvine, CA 92618-1631 / Tel: 949/462-6000East Coast: 959 Route 46 East, 5th Floor, Parsippany, NJ 07054 / Tel: 973/316-2700 Fax: 973/263-2393Midwest: 8770 W. Bryn Mawr Ave., Suite 700, Chicago IL 60631 / Tel: 773/380-6000 Fax: 773/380-8077South: 4855 Peachtree Industrial Blvd., Suite 210, Norcross, GA 30092 / Tel: 770/209-8540 Fax: 770/209-8556West Coast: 142 Technology, Suite 150, Irvine, CA 92618 / Tel: 949/462-6262 Fax: 949/462-2700Web Site: www.copiers.toshiba.com

©2008 Toshiba America Business Solutions, Inc., Electronic Imaging DivisionNational Accounts Brochure / Inv. Code 17079

7.5M May 2008 USA NG

Information is deemed accurate. Companies and products may have registered trademarks and are hereby acknowledged. No portion of this brochure may be copied, retransmitted, duplicated or otherwise used without Toshiba’s express written approval. Please contact our corporate office for more information.

AUTHORIZED TOSHIBA DEALER