Essential informationfor international students

Please read all the information carefully as it contains everything you need to know about staying at PGL.

Ourcentres

England

Wales

Scotland

5

12

9

43

6

8

1 10 711

LondonStansted

LondonHeathrow

LondonGatwck

Bristol

Birmingham

Manchester

EdinburghGlasgow

Dover

2

PGL Barton HallKingskerswell Rd

Torquay, Devon, TQ2 8JYcontactmychildbha@pgl.co.uk

Barton HallTorquay

1

PGL Caythorpe Court Caythorpe, Grantham

Lincolnshire, NG32 3ER contactmychildcc@pgl.co.uk

Caythorpe Court

Lincolnshire

4

PGL Bawdsey Manor Bawdsey, Woodbridge,

IP12 3AZ contactmychildbaw@pgl.co.uk

BawdseyManor Suffolk

2

PGL Boreatton ParkBaschurch, Nr. Shrewsbury

Shropshire, SY4 2EZ contactmychildbp@pgl.co.uk

BoreattonPark

Shropshire

3

PGL DalguiseDunkeld, PerthshireScotland, PH8 0JX

contactmychilddg@pgl.co.uk

DalguisePerthshire

5

PGL Liddington Foxhill, Swindon

Wiltshire, SN4 0DZcontactmychildlid@pgl.co.uk

Liddington Wiltshire

6

PGL Little CanadaNew Road

Wootton, RydeIsle of Wight, PO33 4JPcontactmychildlc@pgl.co.uk

Little CanadaIsle of Wight

7

PGL Marchants HillTilford Rd, Hindhead

Surrey, GU26 6RF contactmychildmh@pgl.co.uk

Marchants Hill

Surrey

8

PGL Osmington BayShortlake Lane

Osmington, Weymouth Dorset DT3 6EG

contactmychildosm@pgl.co.uk

Osmington Bay

Dorset

10

PGL Windmill HillHailsham

East Sussex BN27 4RZcontactmychildwhp@pgl.co.uk

Windmill HillSussex

11

PGL Newby Wiske HallNewby Wiske, Northallerton

North Yorkshire DL7 9HAcontactmychildnwh@pgl.co.uk

Newby Wiske Hall

North Yorkshire

9

PGL Winmarleigh Hall Church Lane

Winmarleigh, PrestonLancashire PR3 0LA

contactmychildwin@pgl.co.uk

Winmarleigh Hall

Lancashire

12

What to bring

Pocket money There are no extra expenses incurred

in the programme but there is a shop at each centre; we recommend each child

brings a minimum of £5 per week pocket money for purchasing drinks, sweets etc.

whilst on centre.

There will be opportunities for shopping on excursions if they are part of the

itinerary, therefore it’s suggested that guests may need more money for these.

Please ensure currency is in pounds sterling.

Bedding and towelsBedding will be provided for all overseas

guests. Guests will need to bring their own towels. We recommend one towel

for showering and another towel for wet/dirty activities.

Luggage Please limit luggage to one case/bag per guest and one item of hand luggage for items needed on the journey. There will be storage available in guests’ rooms.

Clothing Clothing should be old, loose, casual and easily washable. Jeans are not suitable for activities as when wet they provide little warmth, are uncomfortable to wear and are difficult to dry. We advise against bringing expensive or designer footwear or clothing.

All essential activity and safety equipment is provided, but guests will need to bring personal clothing, footwear etc. Activity staff at the centre will advise guests prior to each activity of any clothing requirements such as long-sleeved tops or appropriate footwear.

◾ 2 large towels (for showering and wet activities)

◾ Nightwear◾ Several changes of

underwear and socks◾ Toiletries bag and contents ◾ Old sweatshirts or fleeces ◾ T-shirts/long-sleeved T-shirts

or tops◾ Loose-fitting trousers/

jogging bottoms◾ Knee-length shorts (summer)

◾ Waterproof jacket◾ Shoes for muddy activities

(canvas/plastic/old trainers) ◾ Two pairs of non-designer

trainers ◾ Sun hat, sun glasses and

sun screen (summer) ◾ Warm hat, gloves and scarf

(winter) ◾ Clothing for evening

entertainment and excursions

◾ Travel adapters

Suggested packing checklist

What not to bringWe strongly recommend that guests do not bring valuable items such as MP3 players, iPads, jewellery or any other items of high value. We cannot take responsibility for these if guests do choose to bring them. If your group opt for PGL insurance then please be aware that mobile phones are not covered by our policy.

Please don’t bring spray cans/aerosols of any kind as they can set off the fire alarms at the centre.

Guests are responsible for the safety of any electrical appliances brought to the centre. Our Centre Managers reserve the right to ask for appliances not to be used if they appear to be unsafe.

Additional extras for Specialist Holidays Mission Spy and Motorsports holidays ◾ Require plenty of sturdy

footwear and tough old clothes

◾ Motorsports holidays require long-sleeved clothing and full-length trousers

Pony trekking ◾ Requires jodhpurs or a pair

of comfortable trousers (not jeans)

◾ Riding or jodhpur boots (or shoes/boots with a heel)

Dance◾ No specialist equipment is

required but children can bring some special clothes for the final performance if they would like to

Wellbeing ◾ Loose-fitting clothes for

exercise classes

Oncentre

Contacting children We have found that our guests settle in to their new environment better if they have minimal contact with their parents, so we

kindly ask that parents do not call their child unless in an emergency.

We ask children that should they need to contact their family, they talk to their PGL

Group Leader.

Wi-FiAs stated in our company policy, Wi-Fi is not available for use by children. If there

are accompanying adults, then there will be access to a computer with Internet for them

to use.

Fire drillsThe procedure for each centre is different and will be explained on arrival. Guests will be given full instruction on the location of equipment and on fire procedures.

Laundry

A weekly laundry service for clothes is available. For stays longer than 8 nights, this service is free of charge. The service varies depending on the centre, so full details will be provided on arrival, during the welcome talk.

MealsThere is a choice of food at every meal time and we always offer a vegetarian option. All our food is freshly cooked, with plenty of carbohydrate for energy. All meals are accompanied by generous portions of fruit and vegetables, plus a salad bar which guests can have as much of as they like.

Breakfast includes a choice of traditional cooked breakfast, cereals, yoghurts, fresh fruit and toast.

For lunch there is a hot option, a vegetarian option plus an unlimited salad bar and fresh fruit.

Dinner consists of two hot main options, a vegetarian option plus an unlimited salad bar and a dessert.

We can cater for most dietary requirements, but please advise of any requirements at least 2 weeks before the start of the programme.

On excursion days, guests are provided with a packed lunch.

Code of conduct

Discipline and responsibility

Living alongside and mixing with other children is a valuable part of the holiday experience and we try to ensure that no

one feels left out.

Every child has an equal right to enjoy themselves and we keep a close check on

teasing, bullying or any other anti-social behaviour that may spoil the enjoyment of

our guests.

We encourage guests to inform their PGL Group Leader or another member of staff if

they are experiencing any issues.

Code of conductThe following centre rules exist to make sure that all guests have a safe and enjoyable holiday.

◾ Show consideration for the other guests, as well as PGL staff, coach drivers and neighbouring local residents.

◾ Show respect for property – coaches, centre and equipment. Costs for intentional damage will normally be passed on to the party responsible.

◾ Guests should be aware of the curfew on centre and restrict noise to a minimum during curfew hours.

◾ Guests must not enter other guests’ accommodation, or areas designated private or restricted.

◾ Smoking is not permitted in the public areas of PGL centres or on PGL coaches. It is strictly prohibited in all accommodation units, especially in tents. Smoking is only allowed in designated areas.

◾ The possession and consumption of any alcoholic drinks is not permitted on centre by guests under 18 years. Guests over 18 are only permitted with prior agreement of the Centre Manager and Agent.

◾ Party members must not behave in an anti-social fashion, e.g. use offensive or insulting language, threatening behaviour, bullying or displays of intimacy.

◾ Theft and other illegal activities will be reported to the police.

◾ Guests under 18 must not leave the centre unless accompanied by a supervising adult.

◾ PGL reserves the right to send any party member(s) home for illegal activities, consistent or gross misconduct. In such cases the cost will be totally borne by the Agent.

On-centre support

Bedtimes and night support Exact bedtimes may vary from centre to centre but are typically between 21.30

for 7–13’s and 22.30 for 13–17-year-olds. Each centre has night duty support and a member of staff can be contacted at any

time. Main doors are locked, although these can be opened from the inside in case of an

emergency.

Staff support

A PGL Group Leader will be allocated to guests and will show them around the

centre, take them to meals, make sure they know where to meet each day and generally

ensure that guests have a great time. We encourage all guests to communicate any questions or queries they may have with centre staff throughout their stay should

they need to.

Medical andhealth mattersAny medical, physical, cultural, dietary or behavioural needs which our centre staff need to be aware of should be detailed before departure.

It is essential that we know if any child suffers from any condition that needs special attention or which may prevent them from taking part in any activity. This will enable us to make any necessary alternative arrangements if possible.

Most guests are used to controlling their own condition, however if this is not the case then we need to be aware so we can make adequate provisions for the level of care required.

Children travelling to centre without a tour leader must complete a medical contact form prior to arrival: failure to do so may result in them not being able to participate in the programme.

First aid We have staff with first aid qualifications, suitable first aid equipment and facilities and have pre-established links with local doctors, dentists and hospitals in case of an emergency.

Arrivals and

departures

PGL escorted travel serviceEscorted travel to and from UK centres is

available on Saturdays only during the summer.

This is a scheduled service operating to and from various PGL centres from set pick up points.

This is operated and staffed by PGL Travel and our travel couriers will remain on duty until all

guests are dropped off or collected.

Private transfers (coach or taxi depending on numbers)

All children travelling alone via a private transfer will be chaperoned by one of our PGL travel

couriers.

SwissportEach guest/ group will be greeted by our

Swissport representative on arrival in the UK. The Swissport representative will guide guests through the airport arrival process before escorting them

to their onward transport to our PGL centre. Please note, Swissport is not available for guests

who have booked an unaccompanied minor service with their airline/ travel agent. If a guest is using unaccompanied minor service then please

ensure PGL is informed prior to arrival.