timeman

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Follow-Up Re: Invicta II Classique Boutique Diamonds Being Crystals-SNBC RESPONDS

I opened a thread a few days ago regarding the Invicta II Women's Classique Boutique Quartz Diamond

Accent Stainless Steel Bracelet Watch - J179607, that I bought for my wife. To recap, a diamond accent

stone fell out of the bezel, and I brought it to a local jeweler to replace it. Upon inspection the jeweler

said the accent stones were not diamonds but crystals. I spoke to the jeweler today, and he said he will

draft an appraisal attesting to this by the end of the week.

It was reported on my original thread that there was a mistake and two versions of this watch were

made. One being a diamond version and the other a crystal version. Each were made for a different

market, and the case backs got the same model number by mistake. Invicta and ShopNBC are looking

into the few customers who got the crystal version by mistake, and will contact them to make matters

right. As of this post I haven't heard from either ShopNBC's or Invicta's customer service. I'm sure it's a

tough job going through the over 3200 watches that were sold, for the few customers who received the

crystal version instead of the diamond version. If I don't hear from either customer service shortly, I'll

notify them. My wife really enjoys the look of the watch, and to make matters right we'll most likely

exchange the the crystal version we received by mistake for the diamond version.

For those geeks who wanted to be updated on this matter, the above is the most up to date information

I have.

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#2

07-28-2010, 06:27 PM

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2 versions, 1 model number? weird to say the least.

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#3

07-28-2010, 06:28 PM

jlovesseconds

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as long as your satisfied is what matters

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#4

07-28-2010, 06:33 PM

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As long as they get it taken care of, that's what matters.

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#5

07-28-2010, 06:37 PM

CecilG41

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I hope I am getting the Diamond Version that I expected. I ordered this same watch for my Wife Sunday.

Is should be here Friday.

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#6

07-28-2010, 06:40 PM

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Wow, unreal

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#7

07-28-2010, 06:43 PM

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Diamonds VS Crystals

FYI, in most cases the crystal versions look a lot better than the diamond ones when you are deal with 1

to 5 point diamonds. It all depends on the quality of the diamonds.

I have seen the Stuhrling womens watches, same models in both and the crystals looked much better.

When you get down to diamonds that small the crystals are really not that much less expensive either.

Ron

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#8

07-28-2010, 06:46 PM

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Well, it is good you posted this.

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#9

07-28-2010, 06:54 PM

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Quote:

Originally Posted by JavaQueen

Well, it is good you posted this.

Yes, I agree...good you posted the update Timeman. Big companies make small mistakes (sometimes big;

think BP) and it happens. God only know how many mistakes I've made in business and I am successful

(at least I think so ).

It was also GREAT to see Jim literally jump all over this situation right away as well. Says something about

him and his loyalty to his customers...seriously.

You will have a good outcome in the end.

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#10

07-28-2010, 07:06 PM

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Keep up in the loop, I know Jim will help you out...

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#11

07-28-2010, 07:18 PM

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Thanks for the update jerry, Kudos to shop to be all over this so quickly and trying to get it straightend

out. My daughter had her's tested at work today.....they are diamonds, so she is cool.

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#12

07-28-2010, 07:27 PM

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Quote:

Originally Posted by WatchGeek4Life

Thanks for the update jerry, Kudos to shop to be all over this so quickly and trying to get it straightend

out. My daughter had her's tested at work today.....they are diamonds, so she is cool.

Happy to hear it Jim. Even thought J179607 is listed as closed, they still had about 20 available when my

original thread came out. I'm hoping they were locked down due to SNBC's and Invicta's investigation

into this matter.

I think if anyone has any doubt they should have their watch appraised also.

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#13

07-28-2010, 07:33 PM

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Good to hear you are probably going to get a happy ending. I love happy endings!

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#14

07-28-2010, 07:36 PM

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Man u know how women hate fake stones especially when they thik they r real

U can really get into the dog house that way

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#15

07-28-2010, 07:38 PM

timeman

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Quote:

Originally Posted by aquacleaner

Man u know how women hate fake stones especially when they thik they r real

U can really get into the dog house that way

This incident didn't help me getting on her good side to offset my watch purchases. lol.

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#16

07-28-2010, 07:40 PM

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Keep us up to date. I feel a little better as a result of your post but you're the one who has the watch. I

still think Invicta should get it together.

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#17

07-28-2010, 07:52 PM

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Quote:

Originally Posted by kingswords

Keep us up to date. I feel a little better as a result of your post but you're the one who has the watch. I

still think Invicta should get it together.

I don't know how SNBC and Invicta will determine who got the crystal model. You would think the

watches are already in the yellow box, and just needs packaging. Furthermore, the watches don't have

serial number to know which ones are diamonds or crystal. That's why I'm going to notify them shortly.

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#18

07-28-2010, 08:59 PM

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I got an Android Octopuz with diamonds from the 12 to 3 on the Bezel. It came with a certificate signed

by Wing.

I don't know yet if I have the crystal or diamond Classique. I know in the scheme of things this isn't high

on the priority list; however, hearing this story and reading some of the findings is reiterating my interest

to check out the one I have.

I must clarify that I was under the impression from the sales pitch that these watches had real diamonds

on the bezel and reading the crystal/diamond mix up story; is a mystery I'd like solved.

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#19

07-29-2010, 03:52 AM

timeman

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Quote:

Originally Posted by sherm

I must clarify that I was under the impression from the sales pitch that these watches had real

diamonds on the bezel and reading the crystal/diamond mix up story; is a mystery I'd like solved.

It was in the sales pitch during the original presentation on June 29th and subsequent ones. It was

mentioned numerous times that the watch had 42 genuine diamonds, on the bezel and links by the case.

Not only was it mentioned on air, it's listed on the web site under the J#. There was NEVER any mention

of there being a crystal version up to my original thread.

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#20

07-29-2010, 08:37 AM

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With the same model number an no serial number on either the watch with diamonds or the one with

crystals, I think Shop is going to have some trouble determining who got which one. I don't envy anyone

THAT task.

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#21

07-29-2010, 09:01 AM

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Thanks for the followup Timeman, but is there any new information here that wasn't in your original

thread?

EDIT: After posting this and reading it, it sounded like I was taking a shot at you Timeman, which isn't the

case at all. I was just wondering what was in this thread to make anyone "feel better" about this debacle?

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#22

07-29-2010, 09:05 AM

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Quote:

Originally Posted by kdh1949

With the same model number an no serial number on either the watch with diamonds or the one with

crystals, I think Shop is going to have some trouble determining who got which one. I don't envy anyone

THAT task.

If the stone didn't fall out which resulted going to the jeweler, my wife would still think she had a

diamond watch. I'm sure most of the people who have the crystal version have no idea the stones are

not diamonds. That's why it's imperative that SNBC and Invicta determines who has these watches and

notifies them.

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#23

07-29-2010, 09:13 AM

timeman

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Quote:

Originally Posted by Onceinawhile

Thanks for the followup Timeman, but is there any new information here that wasn't in your original

thread?

EDIT: After posting this and reading it, it sounded like I was taking a shot at you Timeman, which isn't

the case at all. I was just wondering what was in this thread to make anyone "feel better" about this

debacle?

The only new news is I'm still waiting to hear from either SNBC or Invicta on this matter. It was requested

that people who received the crystal version should wait and not call CS, because it was still being

worked on by management. So if you did call the CS representative would probably have no idea what

you were talking about. However, if I don't hear something by the beginning of next week, I'll notify both

CS departments. There is really nothing to feel better about at the moment in my case. Hopefully there

will be shortly.

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#24

07-29-2010, 09:15 AM

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Thanks for replying Time

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#25

07-29-2010, 09:31 AM

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First, I don't think that any questions have actually yet been answered. The reply was too vague and

doesn't make any sense when you think about it. Of course, we can't blame Jim for that because snbc has

asked him not to comment, so he needs to be very careful about whatever he says.

I don't have access to the one I purchased as it was given as a gift. I do know that the model number on

the caseback was '0132'. When I go to the Invicta website and search for this model number, I can't

locate it.

I have purchased several other Classique models that have diamond accents, it SEEMS to me this was the

first one that was produced with fake diamonds, and has a model number that I can't locate on the

Invicta website .... when it was stated that "different models were produced for different markets" ....

that's very vague, but can we imply from that then that the crystal version was made just for ShopNBC?

AND, if that is the case, then wouldn't we expect that all of the inventory were crystal versions and not

real diamond versions? That is just an assumption of course, but given the circumstances it appeas it

could be logical.

BUT, if in fact only a few were crystal versions and the rest were real diamonds, how can ShopNBC know

which customers received which versions in order to contact them? Does ShopNBC plan to contact all

purchasers? That seems to be a legitimate question. If there were only a few with crystals, then there are

a lot of cusomters out there with this watch that have actual diamonds, and someone should be able to

take it in and get them verified and report here. If we could even hear one report from one customer

that they bought this watch and verified that it had real diamonds as advertised, then I would feel a lot

better about the whole situation.

Yes, this could just be a simple "caseback / inventory" mistake that just involves a "few" watches ..... BUT,

it could also be something much worse than that. And the point is, without receiving some detailed

answers we do not know which is the case. Given the recent history with Invicta the inclination at this

point is not to give them the benefit of the doubt, and they should recognize that, and they should

proactively be coming forth with all of the details.

By the way, although shop no longer lists this model as available, there are some in inventory at WOW. I

have emailed the CS at WOW and asked them if they can verify for me whether or not the models they

currently have in stock feature real diamonds (as described) or whether they are acutally made with

crystals. I am waiting to hear back from them.

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Quote:

Originally Posted by curiousgeorge good to hear you are probably going to get a happy ending. I love happy endings!

what man doesn't?

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#27

07-29-2010, 09:41 AM

samuelrz Senior Member Super Geek

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WTH? Crystal. Really? This reminds me of the specially made, LE, Meteorite Lupah last year

where "some" had mineral crystals instead of Flame Fusion. The SHOP needs to sends a

letter to anyone who purchased one letting them know they may not have diamonds.

A couple years ago there was another issue with the Renato Carat count and quality of some

models. From what I remember Daniel Mink was all over it since it was his reputation on the

line. I don't expect this issue will get any attention, but it wouldn't surprise me if "mix ups" like this are more common than we know. Where models intended for different global

markets get mashed together. Just sayin this doesn't surprise me.

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#28

07-29-2010, 09:53 AM

morrison2951 Senior Member

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Sometimes the Invicta descriptions themselves can be in error- about 4 years ago there was

an uproar when the 3824 LE Diamond Diver description inadvertently listed the diamond hour markers as "CZ's." The diamonds were later verified by Eyal himself and the item

correction was promptly made.

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#29

07-29-2010, 10:38 AM

X-James Senior Member Senior Geek

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Quote:

Originally Posted by WatchYaThink

By the way, although shop no longer lists this model as available, there are some in

inventory at WOW. I have emailed the CS at WOW and asked them if they can verify for

me whether or not the models they currently have in stock feature real diamonds (as

described) or whether they are acutally made with crystals. I am waiting to hear back from them.

Ya know I just have to ask but just how are they going to know? Do you think they are going to open packages and look? Maybe randomly take 5 or 8 watches to a jeweler and ask them

to verify they are real diamonds?

Seriously why drag WoW into this by even questioning them? Why not just call Rebeca at Invicta and ask her ... nobody has yet to make that suggestion.

In the end it will probably turn out it was all a typo in the descriptions and it should have

read diamond like accents or something like that.

I bought the quartz 3 hander Classique J179021 with the blue sandstone when it aired

months ago. The description says "20 authentic white diamond accents"? Do I think they are

diamonds? Did I buy it because of the "20 authentic white diamond accents"? No I dont think

they are authentic diamods and they glass bits on the bezel had nothing to do with the purchase. I honestly wish they were not there at all and it was just a smooth plain bezel and

they almost kept from purchasing the watch because the look is gaudy and have no diamond

look at all to them.

Sorry about that little rant but come on people ... do we really need to make a Supreme

Court case out of this? Do we honestly believe them to be diamonds and if they are to be of

any quality? Possibly under the crystals are little time diamond dust chips and crystals are

there to protect the diamond dust chips but do we really need to make a supreme court case

out of this?

If anyone is not happy with this they should call ShopNBC, tell them they are not satisfied

with the product and they think it was improperly described and they want to return it and

have there shipping charges refunded because it is not what they said it was and then just

be done with it all.

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#30

07-29-2010, 10:44 AM

nferr Senior Member

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If something is advertised and promoted as having 42 diamonds don't you think the buyer

should expect diamonds? Doesn't matter if they're diamond accents. Still should be diamond

- not crystal.

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#31

07-29-2010, 10:53 AM

timeman Senior Member

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Quote:

Originally Posted by WatchYaThink

If we could even hear one report from one customer that they bought this watch and

verified that it had real diamonds as advertised, then I would feel a lot better about the whole situation.

From post #11 of this thread. Quote:

Originally Posted by WatchGeek4Life

Thanks for the update jerry, Kudos to shop to be all over this so quickly and

trying to get it straightend out. My daughter had her's tested at work

today.....they are diamonds, so she is cool.

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#32

07-29-2010, 10:59 AM

WatchYaThink Senior Member

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Thanks Jerry ... guess I missed that. Well, that does make me feel a little bit better, at least

there were some of these produced with real diamonds. So that means that this was not just a mixup in the description.

By the way, is this the identical watch??:

http://www.smartbargains.com/go.sb?p...eptid=6&isrw=4 __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#33

07-29-2010, 11:10 AM

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This whole thing is really crazy. Same serial number for diamonds vs crystals models?

Doesn't make good sense to me.

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#34

07-29-2010, 01:23 PM

timeman Senior Member

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Quote:

Originally Posted by WatchYaThink

Thanks Jerry ... guess I missed that. Well, that does make me feel a little bit better, at least there were some of these produced with real diamonds. So that means that this was

not just a mixup in the description.

By the way, is this the identical watch??:

http://www.smartbargains.com/go.sb?p...eptid=6&isrw=4

My wife's watch is the two tone, it does look very similar. __________________

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#35

07-29-2010, 02:33 PM

andrea Member

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Now, I don't want to step on anyone's shoes but think that there has been no resolution for

this situation. Yes, it's is reassuring that Jim has made statements but like he said, it's a customer service issue. Unfortunately Jim has to wear many hats, so to speak. But, I for

one, feel a little 'unsettled' regarding this matter. This seeems to be another case of

mistaken identity. Crystal issues with the Reseve Lupah were found to not be Flame Fusion

as presented, the D.D. movement issues, and now this particular watch, found to have crystals instead of diamonds as marketed. Obviously, this is not a Shop NBC isssue, but

come on Invicta.....Get It Together. I love Invicta's time pieces and will continue to purchase

but as Jim stated about this particular watch, "These are serious accusations." Is it that

Invicta has become so large that quality control and attention to detail is not their highest

priority? What do you guy's think?

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#36

07-29-2010, 02:38 PM

tampa8 Senior Member

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Trying to stay within the rules set by an owner of the site, I will say this. Too many problems

over too many watches for me to consider a new Invicta, been that way for me since January. And I agree it is not a Shop problem overall.

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#37

07-29-2010, 02:41 PM

Time Bandit Senior Member

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Quote:

Originally Posted by timeman My wife's watch is the two tone, it does look very similar.

Here's the two tone

http://www.overstock.com Today: $27.49

But this one has Crystals in it, not Diamonds.

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#38

07-29-2010, 03:35 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York

Posts: 5,117 Real Name: Jerry

This is a photo of the two tone from SBNC.

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#39

07-29-2010, 03:50 PM

WatchYaThink Senior Member

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Real Name: Larry

Sure does look identical to me ... and $27 vs. $171 ..... ???? __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#40

07-29-2010, 04:08 PM

rhickey Senior Member Senior Geek

Join Date: May 2009 Location: Altamonte Springs, FL

Posts: 407 Real Name: Rob

Dufonte? LP and Invicta must use the same contractor.

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#41

07-29-2010, 04:14 PM

Gregg Senior Member

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Join Date: Jun 2008 Location: Vallejo, Calif.

Posts: 2,304 Real Name: Gregg (New Geek)

Quote:

Originally Posted by timeman

This incident didn't help me getting on her good side to offset my watch purchases. lol.

There is a good side, can't wait to tell the wife!!!!!LOL

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#42

07-29-2010, 04:31 PM

JavaQueen Senior Member

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Join Date: Mar 2008 Location: New York

Posts: 1,742

The oursourcers could have screwed it up.......the diamond vs. crystal thing: look at the

price.

Invicta's fault? The whole outsourcing thing is problematic.

This goes to show what happens when you outsource too much anything. If you don't have

enough QC people, then everything is mess. This is something I know about firsthand. So

you either cut costs by outsourcing and sacrifice quality or pay more for salaries and then significantly raise prices. Then people still would complain about the high prices. And no,

they won't pay higher as you can see watches ending up on DoD sites.

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#43

07-29-2010, 04:48 PM

oscar1 Senior Member

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Posts: 241 Real Name: Joe

Quote:

Originally Posted by Time Bandit

Here's the two tone

http://www.overstock.com Today: $27.49

But this one has Crystals in it, not Diamonds.

Dyanamite time has this for 14.95.right now!!!

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#44

07-29-2010, 04:58 PM

timeman Senior Member

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Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Some might think I'm overreacting to a watch that was only $119. But it's becoming the

principle of the thing. You expect to get what was advertised.

I know mistakes are made, Invicta sells millions of watches a year. All I'm looking for is

exchanging the watch for the one that was advertised, i.e. a diamond accented watch with a

Swiss Parts ISA 638/1011 quartz movement. I'll make this known to Invicta's and SNBC's customer service when I contact them next week.

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#45

07-29-2010, 05:02 PM

timeman Senior Member

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Real Name: Jerry

Quote:

Originally Posted by Time Bandit Here's the two tone

http://www.overstock.com

Today: $27.49

But this one has Crystals in it, not Diamonds.

Quote:

Originally Posted by oscar1

Dyanamite time has this for 14.95.right now!!!

Now that makes me feel better. Here's the link:

http://dynamitetime.com/products/dufonte-crystal

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#46

07-29-2010, 05:12 PM

oscar1 Senior Member

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Posts: 241 Real Name: Joe

Quote:

Originally Posted by timeman

Now that makes me feel better.

Here's the link:

http://dynamitetime.com/products/dufonte-crystal

yeah,i gave one to my mom for her 70th b-day! im not tellin'her, but i'll give c/s the

business too!!!!

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#47

07-29-2010, 07:33 PM

JoeH Senior Member Super Geek

Join Date: Aug 2008 Location: Machester, Ct. Posts: 2,241

Real Name: Joe H

I would think Invicta would contact you asap.... Good luck

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#48

07-29-2010, 07:43 PM

ChapOne Senior Member

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Join Date: May 2008 Location: Arkansas

Posts: 253 Real Name: Al

Hey, they may have even made 2 other versions too, one "Swiss" and the other not. ;-)

[Hey, come on, it only a JOKE!]

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Ain't life a Grand Diver?

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#49

07-29-2010, 07:47 PM

Time Bandit Senior Member Veteran Geek

Join Date: Apr 2008 Posts: 801

Quote:

Originally Posted by JoeH

I would think Invicta would contact you asap.... Good luck

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#50

07-29-2010, 07:55 PM

Runnin' Ute Senior Member Super Geek

Join Date: Feb 2010 Location: Sandy, UT

Posts: 1,424 Real Name: Brad

Quote:

Originally Posted by WatchYaThink I don't have access to the one I purchased as it was given as a gift. I do know that the

model number on the caseback was '0132'. When I go to the Invicta website and search

for this model number, I can't locate it.

Many of the newer model numbers (and older for that matter) aren't on the Invicta website.

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love life? Then do not squander time, for that's the stuff life is made of." - Benjamin Franklin

samuelrz Senior Member Super Geek

Join Date: May 2009 Location: Mission Viejo, CA Posts: 1,377 Real Name: Sam

Quote:

Originally Posted by andrea

Is it that Invicta has become so large that quality control and attention to detail is not

their highest priority? What do you guy's think?

Once again, QC is a business decision. You either want it or you don't. ETA supplies

movements to the every major watch company and still the G10, as much as I dislike it, is a

workhorse which rarely breaks down.

In Summary:

1) Quality is a conscience business decision.

2) The oldest thread that I found on this topic concerning Invicta QC was almost 10 years old.

3) Nothing will change.

Here are some recent threads in the last few months that will have every point, counter-point for this forum.

http://watchgeeks.net/showthread.php?t=91142

http://watchgeeks.net/showthread.php?t=60978

http://watchgeeks.net/showthread.php?t=106346

http://watchgeeks.net/showthread.php?t=111785

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#52

07-30-2010, 06:19 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

It's over a month since I purchased this watch for my wife, and still haven't been notified by

Invicta or ShopNBC, that the diamond accented watch I ordered have crystals instead. I would suggest anyone who bought this watch to have a jeweler checkout the status of the

stones. It might not even cost you anything. Over 3200 of these watches were sold, so

Invicta and ShopNBC will have a tough job finding the few who received the crystal version

meant for a different market. In fact you might have the crystal version and not be notified

at all. So it might be in your interest to have them appraised.

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#53

07-30-2010, 06:51 AM

X-James Senior Member Senior Geek

Join Date: May 2010 Posts: 246

Your not really expecting a call are you?

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#54

07-30-2010, 07:29 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by X-James

Your not really expecting a call are you?

In my original thread it was reported that Invicta and ShopNBC were going to jointly

investigate this, and were going to notify the customers who received the non diamond

version of the watch. At this point I'm willing to give them the benefit of the doubt. I just got

off the phone with my jeweler and asked him to also inspect the movement. In his appraisal

it will list what the stones are and the type of movement in the watch. I'll be picking up the appraisal tomorrow. After receiving the appraisal I'll contact both Invicta and ShopNBC CS

for an exchange for the diamond accented watch with the Swiss parts movement that was

advertised.

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#55

07-30-2010, 01:20 PM

DarthTater Member Member Geek

Join Date: Jun 2010 Posts: 66

Interesting...

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#56

07-30-2010, 01:25 PM

ukrany1 Senior Member True WatchGeek

Join Date: May 2009 Location: Michigan Posts: 5,405 Real Name: Ken

well I for one want some answers on this, my wife has 4 Clasiques __________________

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#57

07-30-2010, 01:50 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117

Real Name: Jerry

Quote:

Originally Posted by ukrany1

well I for one want some answers on this, my wife has 4 Clasiques

This is the only model I have so can't comment on any other version.

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#58

07-30-2010, 02:13 PM

oscar1 Senior Member Senior Geek

Join Date: May 2010 Location: ohio Posts: 241 Real Name: Joe

paste

You guys will never guess who just e-mailed me thanking me for my purchase of inv.

classique model blah blah blah, and would i like to write a review of my puchase ,and rate

the thing......You have got to be kiddn' me!!! so I did............ don't expect to see that one

anytime soon

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#59

07-30-2010, 02:18 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by oscar1 You guys will never guess who just e-mailed me thanking me for my purchase of inv.

classique model blah blah blah, and would i like to write a review of my puchase ,and rate

the thing......You have got to be kiddn' me!!! so I did............ don't expect to see that one

anytime soon

I'll be looking for it.

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#60

07-30-2010, 02:23 PM

WatchYaThink Senior Member Master WatchGeek

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,039 Real Name: Larry

Quote:

Originally Posted by oscar1

You guys will never guess who just e-mailed me thanking me for my purchase of inv.

classique model blah blah blah, and would i like to write a review of my puchase ,and rate

the thing......You have got to be kiddn' me!!! so I did............ don't expect to see that one

anytime soon

LOL ... that's great! I'll be looking for it also. You should email back and ask them if they can

check their records and let you know if you received one of the one's with genuine

diamonds, or if yours is one of the crystal "fake" diamond versions .... see what they reply.

__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#61

07-30-2010, 02:28 PM

Time Bandit Senior Member Veteran Geek

Join Date: Apr 2008 Posts: 801

Quote:

Originally Posted by WatchYaThink

LOL ... that's great! I'll be looking for it also. You should email back and ask them if they can check their records and let you know if you received one of the one's with genuine

diamonds, or if yours is one of the crystal "fake" diamond versions .... see what they reply.

It was Charla!

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#62

07-30-2010, 03:01 PM

oscar1 Senior Member Senior Geek

Join Date: May 2010 Location: ohio Posts: 241 Real Name: Joe

E-mail sent to c/s.ball in their court.lol

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#63

07-30-2010, 03:06 PM

U00SDP2 Senior Member Senior Geek

Join Date: Jan 2009 Location: U.S.A Posts: 217 Real Name: Scott

Hmmmmmmmmmmm __________________

The beauty of the second amendment is that it will not be needed until they try to

take it.

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#64

07-30-2010, 06:54 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

I just checked SNBC's web site and found a product review on this watch, so it appears I'm not the only one to get the crystal stone watch. Here's the customer's review on this watch:

"I bought this watch for my wife and one of the so-called diamonds fell out 1 day after it

arrived. We took it to our jeweler and he advised me that this watch contained no diamonds,

but that these were only crystals that were cheaper then CZ's. Shame on Invicta and ShopNBC once again. False advertsing is a crime. If you have one of these I would send it

back for a full refund before your 30 day window closes."

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#65

Yesterday, 03:08 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

The above ShopNBC customer made an excellent point. If you bought this watch and to

determine if the stones are crystal, you should phone ShopNBC CS to extent your 30 days return window, so as to give you the needed time to have the stones inspected by a jeweler.

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#66

Yesterday, 04:43 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Just checked out WorldofWatches.com's web site and they are selling a similar model of this

watch.

Invicta Women's Invicta II Diamond Accented Stainless Steel - Style or Model: 0126

http://www.worldofwatches.com/detail...iance_id=81044

Below is the one from ShopNBC

Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet

Watch - J179607 Model# IN0132 http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N

While similar the model numbers are different, and the stones on the T-Bars are not the

same.

Maybe WOW got the the real diamond version, and ShopNBC sold the crystal version meant

for the different market?

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#67

Yesterday, 05:00 AM

jeff meade Senior Member Senior Geek

Join Date: Mar 2010 Posts: 194

I would send a pm to " Diamond Jim " and see if he can get some

info on this !!

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#68

Yesterday, 05:34 AM

timeman Senior Member

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Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by jeff meade

I would send a pm to " Diamond Jim " and see if he can get some

info on this !!

Jim is aware of this and commented on it in my original thread.

http://watchgeeks.net/showthread.php?t=119146

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#69

Yesterday, 02:52 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Stones Confirmed As Not Being Diamonds On My Watch

I received the jeweler's appraisal today on my Invicta II Classique Boutique watch. I will

quote the section pertaining to the stones.

"The stones set around the bezel and on the band are not diamonds. They are glued in and

appear to be foil back crystals." The jeweler inform me "foil back" means they put something

shiny under the stones to make them sparkle more.

With this information I will now contact Invicta's and ShopNBC's customer service. I will be

requesting the identical watch I originally ordered, but this time the one with real diamonds.

I also spoke with a Justin from ShopNBC customer service who was very understanding.

When I explained the situation to him and requested an extension to my return period, he extended it to August 14th.

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#70

Yesterday, 02:57 PM

sunaru Senior Member Senior Geek

Join Date: Jan 2010 Location: THA BRONX Posts: 348

Quote:

Originally Posted by timeman

I received the jeweler's appraisal today on my Invicta II Classique Boutique watch. I will quote the section pertaining to the stones.

"The stones set around the bezel and on the band are not diamonds. They are glued in and

appear to be foil back crystals." The jeweler inform me "foil back" means they put something shiny under the stones to make them sparkle more.

With this information I will now contact Invicta's and ShopNBC's customer service. I will be

requesting the identical watch I originally ordered, but this time the one with real diamonds. I also spoke with a Justin from ShopNBC customer service who was very

understanding. When I explained the situation to him and requested an extension to my

return period, he extended it to August 14th.

do you really wanna risk another one from them??

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#71

Yesterday, 03:08 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by sunaru

do you really wanna risk another one from them??

Invicta and ShopNBC both advertised and sold three versions of this watch as having 42

diamond accents with a Swiss parts movement. Over 3200 were sold. If ShopNBC doesn't

have any, then Invicta should. You think Invicta and ShopNBC would sell a watch that didn't

exist? If they locate one I will ask them to inspect it first, to make sure it's the diamond

version before sending it to me. __________________

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#72

Yesterday, 03:19 PM

WatchYaThink Senior Member Master WatchGeek

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,039 Real Name: Larry

Quote:

Originally Posted by timeman

Invicta and ShopNBC both advertised and sold three versions of this watch as having 42

diamond accents with a Swiss parts movement. Over 3200 were sold. If ShopNBC doesn't

have any, then Invicta should. You think Invicta and ShopNBC would sell a watch that didn't exist?

This is assuming that there were actually ANY of them produced that actually had real diamonds. The one person so far who reported he had real diamonds said to me via pm that

he was really not that confident about that information, and he is going to take it someplace

else for testing next week and will let us know.

Has there been anybody else yet who has discovered that they had genuine diamonds?

Even if there were "some" that were real, and "some" that were fake ..... how many of each

were there?? how do they know who got what (IF there were any with real diamonds at all) ?? why did shop need to order Jim to not make any comments, or pass on any information

?? how come the Technical Brand Manager has nothing to say about this ??

An immediate and transparent full disclosure of ALL of the details is the only appropriate response from both Shop and Invicta.

__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#73

Yesterday, 03:19 PM

DarthTater Member Member Geek

Join Date: Jun 2010 Posts: 66

Had mine checked too and yup, crystal!

And still no word from Invicta or Shop....

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#74

Yesterday, 03:28 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by WatchYaThink

The one person so far who reported he had real diamons said to me via pm that he was really not that confident about that information, and he is going to take it someplace else

for testing next week and will let us know.

Has there been anybody else yet who has discovered that they had genuine diamonds?

Other then the case you mentioned, I have not seen anyone posting that the diamonds are

real on their watch. However, watchgeeks is a small portion of the people who bought this

watch. In my correspondence with Invicta and ShopNBC, I will ask them to recall the watches sold or to notify each person who purchased one, of the possibility the stones in

their watch might be crystals and not diamonds.

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#75

Yesterday, 04:05 PM

oscar1 Senior Member Senior Geek

Join Date: May 2010 Location: ohio Posts: 241 Real Name: Joe

Got the PM from C/S assured me that under my order number, I recieved diamonds & swiss

mvmt said in the advertising,but he refered to the watch as "Quartz Diamond accent

Watch???????well is it is,or is it a'int.

samuelrz Senior Member Super Geek

Join Date: May 2009 Location: Mission Viejo, CA Posts: 1,377

Real Name: Sam

Quote:

Originally Posted by andrea

Is it that Invicta has become so large that quality control and attention to detail is not their highest priority? What do you guy's think?

Once again, QC is a business decision. You either want it or you don't. ETA supplies

movements to the every major watch company and still the G10, as much as I dislike it, is a workhorse which rarely breaks down.

In Summary:

1) Quality is a conscience business decision.

2) The oldest thread that I found on this topic concerning Invicta QC was almost 10 years

old.

3) Nothing will change.

Here are some recent threads in the last few months that will have every point, counter-

point for this forum.

http://watchgeeks.net/showthread.php?t=91142

http://watchgeeks.net/showthread.php?t=60978

http://watchgeeks.net/showthread.php?t=106346

http://watchgeeks.net/showthread.php?t=111785

__________________

SAM -

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#52

07-30-2010, 06:19 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

It's over a month since I purchased this watch for my wife, and still haven't been notified by

Invicta or ShopNBC, that the diamond accented watch I ordered have crystals instead. I would suggest anyone who bought this watch to have a jeweler checkout the status of the

stones. It might not even cost you anything. Over 3200 of these watches were sold, so

Invicta and ShopNBC will have a tough job finding the few who received the crystal version

meant for a different market. In fact you might have the crystal version and not be notified at all. So it might be in your interest to have them appraised.

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#53

07-30-2010, 06:51 AM

X-James Senior Member Senior Geek

Join Date: May 2010 Posts: 246

Your not really expecting a call are you?

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#54

07-30-2010, 07:29 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by X-James

Your not really expecting a call are you?

In my original thread it was reported that Invicta and ShopNBC were going to jointly

investigate this, and were going to notify the customers who received the non diamond version of the watch. At this point I'm willing to give them the benefit of the doubt. I just got

off the phone with my jeweler and asked him to also inspect the movement. In his appraisal

it will list what the stones are and the type of movement in the watch. I'll be picking up the

appraisal tomorrow. After receiving the appraisal I'll contact both Invicta and ShopNBC CS

for an exchange for the diamond accented watch with the Swiss parts movement that was advertised.

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#55

07-30-2010, 01:20 PM

DarthTater Member Member Geek

Join Date: Jun 2010 Posts: 66

Interesting...

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#56

07-30-2010, 01:25 PM

ukrany1 Senior Member True WatchGeek

Join Date: May 2009 Location: Michigan Posts: 5,405 Real Name: Ken

well I for one want some answers on this, my wife has 4 Clasiques

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#57

07-30-2010, 01:50 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by ukrany1 well I for one want some answers on this, my wife has 4 Clasiques

This is the only model I have so can't comment on any other version. __________________

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#58

07-30-2010, 02:13 PM

oscar1 Senior Member Senior Geek

Join Date: May 2010 Location: ohio Posts: 241 Real Name: Joe

paste

You guys will never guess who just e-mailed me thanking me for my purchase of inv. classique model blah blah blah, and would i like to write a review of my puchase ,and rate

the thing......You have got to be kiddn' me!!! so I did............ don't expect to see that one

anytime soon

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#59

07-30-2010, 02:18 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by oscar1 You guys will never guess who just e-mailed me thanking me for my purchase of inv.

classique model blah blah blah, and would i like to write a review of my puchase ,and rate

the thing......You have got to be kiddn' me!!! so I did............ don't expect to see that one

anytime soon

I'll be looking for it.

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#60

07-30-2010, 02:23 PM

WatchYaThink Senior Member Master WatchGeek

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,039 Real Name: Larry

Quote:

Originally Posted by oscar1

You guys will never guess who just e-mailed me thanking me for my purchase of inv. classique model blah blah blah, and would i like to write a review of my puchase ,and rate

the thing......You have got to be kiddn' me!!! so I did............ don't expect to see that one

anytime soon

LOL ... that's great! I'll be looking for it also. You should email back and ask them if they can

check their records and let you know if you received one of the one's with genuine

diamonds, or if yours is one of the crystal "fake" diamond versions .... see what they reply. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#61

07-30-2010, 02:28 PM

Time Bandit Senior Member Veteran Geek

Join Date: Apr 2008 Posts: 801

Quote:

Originally Posted by WatchYaThink

LOL ... that's great! I'll be looking for it also. You should email back and ask them if they can check their records and let you know if you received one of the one's with genuine

diamonds, or if yours is one of the crystal "fake" diamond versions .... see what they reply.

It was Charla!

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#62

07-30-2010, 03:01 PM

oscar1 Senior Member

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Join Date: May 2010 Location: ohio Posts: 241 Real Name: Joe

E-mail sent to c/s.ball in their court.lol

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#63

07-30-2010, 03:06 PM

U00SDP2 Senior Member Senior Geek

Join Date: Jan 2009 Location: U.S.A Posts: 217 Real Name: Scott

Hmmmmmmmmmmm

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take it.

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#64

07-30-2010, 06:54 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

I just checked SNBC's web site and found a product review on this watch, so it appears I'm

not the only one to get the crystal stone watch. Here's the customer's review on this watch:

"I bought this watch for my wife and one of the so-called diamonds fell out 1 day after it

arrived. We took it to our jeweler and he advised me that this watch contained no diamonds,

but that these were only crystals that were cheaper then CZ's. Shame on Invicta and

ShopNBC once again. False advertsing is a crime. If you have one of these I would send it

back for a full refund before your 30 day window closes." __________________

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#65

Yesterday, 03:08 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

The above ShopNBC customer made an excellent point. If you bought this watch and to

determine if the stones are crystal, you should phone ShopNBC CS to extent your 30 days return window, so as to give you the needed time to have the stones inspected by a jeweler.

__________________

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#66

Yesterday, 04:43 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Just checked out WorldofWatches.com's web site and they are selling a similar model of this

watch.

Invicta Women's Invicta II Diamond Accented Stainless Steel - Style or Model: 0126 http://www.worldofwatches.com/detail...iance_id=81044

Below is the one from ShopNBC

Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet

Watch - J179607 Model# IN0132 http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N

While similar the model numbers are different, and the stones on the T-Bars are not the same.

Maybe WOW got the the real diamond version, and ShopNBC sold the crystal version meant

for the different market? __________________

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#67

Yesterday, 05:00 AM

jeff meade Senior Member Senior Geek

Join Date: Mar 2010 Posts: 194

I would send a pm to " Diamond Jim " and see if he can get some

info on this !!

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#68

Yesterday, 05:34 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by jeff meade

I would send a pm to " Diamond Jim " and see if he can get some

info on this !!

Jim is aware of this and commented on it in my original thread.

http://watchgeeks.net/showthread.php?t=119146

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#69

Yesterday, 02:52 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Stones Confirmed As Not Being Diamonds On My Watch

I received the jeweler's appraisal today on my Invicta II Classique Boutique watch. I will

quote the section pertaining to the stones.

"The stones set around the bezel and on the band are not diamonds. They are glued in and

appear to be foil back crystals." The jeweler inform me "foil back" means they put something

shiny under the stones to make them sparkle more.

With this information I will now contact Invicta's and ShopNBC's customer service. I will be

requesting the identical watch I originally ordered, but this time the one with real diamonds.

I also spoke with a Justin from ShopNBC customer service who was very understanding. When I explained the situation to him and requested an extension to my return period, he

extended it to August 14th.

__________________

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#70

Yesterday, 02:57 PM

sunaru Senior Member Senior Geek

Join Date: Jan 2010 Location: THA BRONX Posts: 348

Quote:

Originally Posted by timeman

I received the jeweler's appraisal today on my Invicta II Classique Boutique watch. I will quote the section pertaining to the stones.

"The stones set around the bezel and on the band are not diamonds. They are glued in and

appear to be foil back crystals." The jeweler inform me "foil back" means they put something shiny under the stones to make them sparkle more.

With this information I will now contact Invicta's and ShopNBC's customer service. I will be

requesting the identical watch I originally ordered, but this time the one with real diamonds. I also spoke with a Justin from ShopNBC customer service who was very

understanding. When I explained the situation to him and requested an extension to my

return period, he extended it to August 14th.

do you really wanna risk another one from them??

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#71

Yesterday, 03:08 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by sunaru

do you really wanna risk another one from them??

Invicta and ShopNBC both advertised and sold three versions of this watch as having 42

diamond accents with a Swiss parts movement. Over 3200 were sold. If ShopNBC doesn't have any, then Invicta should. You think Invicta and ShopNBC would sell a watch that didn't

exist? If they locate one I will ask them to inspect it first, to make sure it's the diamond

version before sending it to me.

__________________

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#72

Yesterday, 03:19 PM

WatchYaThink Senior Member Master WatchGeek

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,039 Real Name: Larry

Quote:

Originally Posted by timeman

Invicta and ShopNBC both advertised and sold three versions of this watch as having 42 diamond accents with a Swiss parts movement. Over 3200 were sold. If ShopNBC doesn't

have any, then Invicta should. You think Invicta and ShopNBC would sell a watch that

didn't exist?

This is assuming that there were actually ANY of them produced that actually had real

diamonds. The one person so far who reported he had real diamonds said to me via pm that

he was really not that confident about that information, and he is going to take it someplace else for testing next week and will let us know.

Has there been anybody else yet who has discovered that they had genuine diamonds?

Even if there were "some" that were real, and "some" that were fake ..... how many of each

were there?? how do they know who got what (IF there were any with real diamonds at all)

?? why did shop need to order Jim to not make any comments, or pass on any information

?? how come the Technical Brand Manager has nothing to say about this ??

An immediate and transparent full disclosure of ALL of the details is the only appropriate

response from both Shop and Invicta.

__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#73

Yesterday, 03:19 PM

DarthTater Member Member Geek

Join Date: Jun 2010 Posts: 66

Had mine checked too and yup, crystal!

And still no word from Invicta or Shop....

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#74

Yesterday, 03:28 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by WatchYaThink

The one person so far who reported he had real diamons said to me via pm that he was

really not that confident about that information, and he is going to take it someplace else for testing next week and will let us know.

Has there been anybody else yet who has discovered that they had genuine diamonds?

Other then the case you mentioned, I have not seen anyone posting that the diamonds are

real on their watch. However, watchgeeks is a small portion of the people who bought this

watch. In my correspondence with Invicta and ShopNBC, I will ask them to recall the

watches sold or to notify each person who purchased one, of the possibility the stones in their watch might be crystals and not diamonds.

__________________

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#75

Yesterday, 04:05 PM

oscar1 Senior Member Senior Geek

Join Date: May 2010 Location: ohio Posts: 241 Real Name: Joe

Got the PM from C/S assured me that under my order number, I recieved diamonds & swiss

mvmt said in the advertising,but he refered to the watch as "Quartz Diamond accent

Watch???????well is it is,or is it a'int.

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by oscar1 Got the PM from C/S assured me that under my order number, I recieved diamonds &

swiss mvmt said in the advertising,but he refered to the watch as "Diamond Crystal accent

Watch???????well is it is,or is it a'int.

I printed out the ShopNBC's web page before all of this discussion had started and it said

nothing about crystals. It still states online nothing about crystals. In fact ShopNBC's web

page still says "Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch - J179607".

I also just did a word search on the same web page for "crystal" and the only thing that

comes up is Crystal: Flame Fusion.

__________________

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#77

Yesterday, 04:20 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Just checked my ShopNBC "Order Review" and it states "J179607 - Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch". Nothing about

crystals.

__________________

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#78

Yesterday, 05:06 PM

oscar1 Senior Member Senior Geek

Join Date: May 2010 Location: ohio Posts: 241 Real Name: Joe

Quote:

Originally Posted by timeman

Just checked my ShopNBC "Order Review" and it states "J179607 - Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch". Nothing about

crystals.

opps,sorry your right,ckd email, I fixed my post,Thankyou.

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#79

Today, 04:36 AM

timeman Senior Member

True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Last night I sent a very detailed e-mails to both Invicta and ShopNBC customer service

departments on this situation. I explained to them the watch I received didn't have the 42

diamond accent stones as advertised, but were crystals instead. I requested an exchange for the same exact two tone version I purchased originally, but this time the one with the real

diamond accents. I stated if ShopNBC doesn't have one then I asked Invicta to check their

inventory, or acquire one from one of the other vendors they sold them to.

Do I believe I'll receive the watch I requested? In my opinion it all depends on how hard the

customer service departments are willing to work to get me and the other customers the

diamond accented watch they ordered in the first place.

If I hear anything from them I let you know.

P.S. I also mentioned that 3200 of these watches were sold, and no official announcement

about this has been made by Invicta or ShopNBC. I suggested ShopNBC should recall all the

watches sold, or at least notify all the customers who bought one, that the diamonds that

were advertised might be crystals instead. __________________

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#80

Today, 07:33 AM

sanlover99 Member Member Geek

Join Date: Jun 2010 Posts: 92

does this issue affect the men's diamond classique? should i have mine checked out?

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#81

Today, 07:49 AM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by sanlover99 does this issue affect the men's diamond classique? should i have mine checked out?

I know nothing about other Invicta classique models, so can't comment on them. Due to the

report that some Invicta II Classique Boutique watches were sold with crystals, anyone who

owns one should checkout the status of the stones. In my case the jeweler charged me nothing initially for telling me the stones were crystals. However, he did charge me $20 for

the official appraisal. If you have your watch inspected let us know if the stones in your

watch are diamonds or crystals.

__________________

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#82

Today, 07:27 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Just received a response form ShopNBC customer service on The Invicta II Classique

Boutique Watch. In the e-mail I told them the watch was advertised as having 42 diamond accents, but were determined to be crystals. Are your ready for this? This is ShopNBC

response:

Dear Mr. XXXXX,

Thank you for your email. We apologize for any misunderstanding regarding your Invicta II

Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch (order

XXXXXXXX). As indicated by our Customer Service line, we have extended your return date to 08/1/10. Please feel free to follow the instructions on the back of your invoice to return

this item.

We also apologize that the watch is no longer available. Feel free to periodically check for

cancellations on the item by entering the item number in the search box on ShopNBC.com or by calling us at 1-800-676-5523.

Please feel free to contact us again if you have any further questions or concerns.

Thank you for shopping with ShopNBC.

Regards,

Sammy B. Customer Service Representative

ShopNBC

So this is ShopNBC's response to selling me a 42 diamond accent watch, that turned out to

have 42 fake diamonds. NOT ONE WORD ON THE FAKE DIAMOND WATCHES, THAT AS MANY

AS 3200 CUSTOMERS MIGHT HAVE RECEIVED. LOL When this whole thing blew on July 26

there were around 20-30 of these watches in inventory. The next moment they had the "Sold Out" sign out and boarded up the store for the storm to hit, and pulled the video of

any shows stating the word diamonds. I'm still waiting for Invicta's response to my e-mail.

Jim said in my original thread that ShopNBC would make matters right for people who

received the fake diamonds. If you read ShopNBC's e-mail they extended my return date to

8/1, so that gives me 1 hour and 15 minutes to get the watch back to them. Thanks ShopNBC. I'll let you know what Invicta says when I get their response.

__________________

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#83

Today, 07:43 PM

DJRock Senior Member Veteran Geek

Join Date: Sep 2009 Location: Central Missouri Posts: 916 Real Name: Donnell

Quote:

Originally Posted by timeman If you read ShopNBC's e-mail they extended my return date to 8/1, so that gives me 1

hour and 15 minutes to get the watch back to them. Thanks ShopNBC. I'll let you know

what Invicta says when I get their response.

WOW!!!

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#84

Today, 07:44 PM

ChapOne Senior Member Senior Geek

Join Date: May 2008 Location: Arkansas Posts: 253 Real Name: Al

Quote:

Originally Posted by timeman The only new news is I'm still waiting to hear from either SNBC or Invicta on this matter. It

was requested that people who received the crystal version should wait and not call CS,

because it was still being worked on by management. So if you did call the CS

representative would probably have no idea what you were talking about. However, if I don't hear something by the beginning of next week, I'll notify both CS departments. There

is really nothing to feel better about at the moment in my case. Hopefully there will be

shortly.

I don't think I would wait. It seems weird that SNBC would basically say, "Be quiet and sit

tight. Trust us." Especially when it is a trust issue to start with. You were sold diamonds, but got crystals. That is a big mistrust issue. The right customer service thing to do is to have

you keep the watch for now and refund your money. Of course, don't hold your breath. CS at

the Shop, in my experience, just doesn't understand what it's name is all about, customer

service. __________________

--ChapOne

Ain't life a Grand Diver?

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#85

Today, 07:55 PM

drwatch Senior Member Senior Geek

Join Date: Mar 2008 Location: TN Posts: 335

The hits just keep comin' !!!

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#86

Today, 07:56 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

It appears that ShopNBC just blew me off and the other customers in the same situation as

I'm in. It looked like a standard boiler plate response, that was copied and pasted into my e-mail response. When you mention that as many as 3200 watches might have fake diamonds,

shouldn't this be brought to management's attention? Maybe it was and this is the way they

want to it handled.

They should had at least mentioned the diamond issue. Say it's currently under investigate,

say something of this issue.

__________________

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#87

Today, 08:26 PM

WatchYaThink Senior Member Master WatchGeek

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,039 Real Name: Larry

WOW !! that is absolutely incredible .... what happened to the assurances from JS that shop

CS was on top of the situation and would make the customers happy ?? They would appear

to have no intention of doing anything about this! __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#88

Today, 08:41 PM

timeman Senior Member True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,117 Real Name: Jerry

Quote:

Originally Posted by WatchYaThink

WOW !! that is absolutely incredible .... what happened to the assurances from JS that

shop CS was on top of the situation and would make the customers happy ?? They would

appear to have no intention of doing anything about this!

If I get a response from Invicta, I'm sure it will be similar to ShopNBC's, so I'm not

expecting much. And yes, it does appear they have no intention on doing anything about

this. __________________

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#89

Today, 09:22 PM

hooptious02 Member Member Geek

Join Date: Dec 2009 Posts: 83

Owch. I'd *try* a call/email to the CEO of the Shop, fwiw, but this *really* disappoints me. Way too much "miscommunication" I see of late between the Shop and Invicta...the

Speedway DD fiasco I was willing to chalk up to error, but this really does start to make me

wonder...unfortunate as it is for me to say that.

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#90

Today, 09:25 PM

Cosmo Senior Member Master WatchGeek

Join Date: May 2008

Location: Minneapolis Posts: 2,636 Real Name: Deb

How does something like this happen? Very suspicious, to me.

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#91

Today, 10:36 PM

Taxg8r00 Member Member Geek

Join Date: Apr 2010 Posts: 94

Wow!

Today, 10:55 PM

sherm Senior Member True WatchGeek

Join Date: Mar 2008 Posts: 7,538

I'm going to have the jeweler check my Classique. I'll report my findings. I spoke to Customer Service. They didn't know anything about this but said I can check it out and if it's not as described; I can send it back. __________________

~ Sherm ~ ~

Like a POWDERKEG!!!

JS