FOLLETT HIGHER EDUCATIONGROUP

One Partner, Endless Possibilities

Meeting the needs of today, anticipating the needs of tomorrow

Today, Follett is better positioned than ever before to help you attract, engage and retain students, and to drive student success by:

• Bringing innovative programs and solutions to your campus, built around your unique needs and goals.

• Creating tailored course material strategies that focus on maximizing access and driving affordability.

• Helping our campus partners understand the digital transformation and navigate the best approach to implementation.

We do it all with the highest standards of integrity, proven processes and our unmatched experience in education.

The environment in education today requires constant invention. Institutions face new challenges and are testing and trying new approaches to help their students succeed. From implementing the latest technology to lowering the cost of course materials, schools are seeking ways to stay ahead of the curve.

At Follett Higher Education Group, we share your goal: helping students succeed

We are exclusively focused on the education market. With our network of more than 900 campus stores and more than 1,600 independent store partners, Follett buys and sells more course materials, gear, gifts and supplies than anyone else. We offer a range of solutions to increase affordability and access, and we understand the latest digital options. With a firm belief in creating solutions directly with our campus partners, our ability to listen, learn and evolve our products and services enables your institution to stay ahead of the quickly changing demands of today’s students.

With more than a century of experience in education, we work with you to fully understand your school’s unique priorities, challenges and opportunities to drive success. By combining our extensive knowledge and our relationships with thousands of publishers and content providers, we help our campus partners develop a tailored approach to course materials. We don’t just provide product to our customers; we provide expert perspective as well.

“We work very closely with Follett at the local campus level and at the system administration level. They even attend our curriculum meetings to help us develop and refine our text strategy. We go to them first to get the materials we need and answers to the important questions. They truly provide a ‘concierge’ level of service.”

Kara Monroe – Assistant Vice Provost, Center for Instructional Technology, Ivy Tech Community College

Tailored solutions and strategy based on years of experienceEXPERT

Institutions have limitless options when considering course material solutions. It’s no longer as simple as selecting the right content and format; now schools face rising pressure to address affordability and develop a campus-wide course material and digital strategy. But you don’t need to tackle these decisions alone. We act as your advocate to find, secure and implement the best solutions for your needs.

With the industry’s largest inventory of course materials and a network of more than 7,000 publishers and providers, Follett brings a unique understanding of the education landscape and the myriad of course material options available. We can help you identify, source and deliver the products and services that align with your goals. We collaborate with you to create a flexible, tailored approach – a strategy that keeps your campus well-equipped for success.

“I think it’s important to be partnered with an organization like Follett who can help you research, vet info and pull the latest and greatest learning resources into the classroom. I think it goes back to that partnership and strategy of how we work together to make sure the learning experience is best for the students.”

Dennis King – Director, Virtual College and Learning Technologies, Fort Hays State University

More options, more solutionsFACILITATOR

We work with our campus partners to create solutions for today and tomorrow. We’re advancing education by helping institutions implement new digital solutions and bridge the technology divide. With a strong history of innovation, we continue to reshape campus retail by introducing new business models and cost-savings solutions without sacrificing our industry-leading service levels. Recent innovations like Rent-A-Text® have saved students hundreds of millions of dollars – and that’s just the beginning.

We continue to reshape the way academic materials and merchandise are accessed and sold. Knowing that service levels drive experience and engagement, we’re introducing new technology to meet customer demand. Our new order management system and distribution center are just two examples of driving better customer service both in-store and online. And we’re continuing to redefine the bookstore experience, making the campus store a destination for students, faculty and communities.

We’re committed to collaborating with you to design, develop and build new solutions and business models that drive your success.

“We’ve seen a shift in how we relate to Follett as a school in the last 5 years and it’s directly related to our use of technology in the classroom. Follett used to just be our book seller. Now we view them as our partner in this. They are a huge asset to us in our ability to try to find more electronic resources and ebooks for our kids.”

Gregory Klee – Vice Principal for Academic Affairs, Chaminade College Preparatory

Staying ahead means looking aheadINNOVATOR

FOLLETT HIGHER EDUCATION GROUP

AT A GLANCE:

• 900+ campus stores• 1,600+ independent campus stores • 1,200+ online campus stores• 1,000+ virtual bookstores• 5 million+ students served• 500,000 faculty members served• 10,000+ employees• Hundreds of thousands of titles• 7,000+ publishers and education

service providers• $2 billion+ in annual sales• 130+ years in the industry

Assess Source

Implement

Affordability

Access

Convenience

Choice

COURSE MATERIAL STRATEGIES TO DRIVE STUDENT SUCCESS Follett approaches course material strategy with a collaborative, three-step process:

1Assess: Follett knows each school has unique needs, challenges and opportunities. We work with you to understand your specific goals.

2Source: Because we aren’t tied to any single publisher or format, we act as your advocate and help identify the best partners and products to achieve your goals. We work with you to create a personalized approach with the right mix of print, digital and custom content.

3Implement: Once the right approach is identified, we engage the people, processes and resources to bring it to life. Our technology, infrastructure and experience ensures faculty and students gain easy and convenient access to exactly the right materials.

COURSE MATERIAL STRATEGYSchools are under increasing pressure to cut costs and remain at the forefront of emerging digital technology. Achieving both takes a partner that understands the challenges you face. Follett works with campuses across the nation to create smart, flexible course material strategies that embrace institutional priorities and are designed to enhance learning outcomes and ensure student success.

KEY CONSIDERATIONS WHEN DEVELOPING A COURSE MATERIAL STRATEGY: Affordability:Offer solutions that drive savings and meet faculty goals.

Convenience: Make it easy to secure materials and support, both online and in-store.

Access: Create the opportunity for all students to have the right course materials.

Choice:Provide options for students and flexible solutions for schools.

THINKING STRATEGICALLY ABOUT COURSE MATERIALS

Remain focused on outcomes and learning: It’s easy to get swept up in the “latest and greatest” course material options, formats and devices. Staying focused on learning outcomes ensures that the best course material choices are made.

Remain flexible: What works well today might not be optimal for tomorrow. It’s important that today’s course material choices are flexible enough to allow for the changing environment. “Locking in” to a single technology, device or approach is typically not the best course of action.

Ongoing evaluation: Course material options are changing rapidly. The days of reviewing textbook adoptions once every 3-5 years have passed. Today, it’s important to review adoption choices annually to ensure that the adopted title and format is still the best option to meet goals and objectives.

Manage the number of platforms and applications adopted and used: When incorporating digital material into a course material strategy it’s important to ensure that productivity increases, not decreases. It’s critical to consider and manage student and faculty learning curves, and to be aware of elements such as integration with existing technologies and support systems.

Take advantage of Follett’s collaborative, flexible approach: Follett provides a wide variety of course material options and solutions, working with you to develop a course material strategy to meet your specific needs. From sourcing the right content and format to implementing new business solutions, we can help you determine the best course material approach – for today and for tomorrow. We work with you to create solutions that drive student success while mitigating cost and risks.

COURSE MATERIAL STRATEGY

FOLLETT HIGHER EDUCATION GROUP (800) 323-4506 www.fheg.follett.com

PARTNERING TO DRIVE STUDENT SUCCESSDue to rising costs, Pepperdine University’s Executive MBA program was faced with a tough decision: find a more accessible and affordable course material solution, or cut back on course material content. Follett identified a partner, Copia Interactive, to provide both trade and traditional course material content on pre-loaded tablets. The all-digital solution generated more than 40 percent savings and provided access to all required materials in a single, convenient location for students.

PARTNERING WITH CAMPUSES TO PROVIDE SAVINGS AND CONVENIENCE FOR STUDENTS A Single Trusted Source: There are many decisions in education that impact affordability. We work as an expert and advocate – for the campuses, faculty and students we serve – helping each to make the most informed choice. Follett’s unique ability to deliver the widest variety of new, used, rental and digital products builds an assortment that can meet campus and faculty goals while driving the most affordable solutions.

Flexible Payment Options: Unlike other retailers, students can use any form of tender (including financial aid and campus cards) to pay for materials. This unique benefit extends to all course material purchases at schools served by Follett, offering the ultimate in flexibility and convenience.

DRIVING AFFORDABILITY Affordability is a critical issue in education today, and Follett is ready and able to assist your campus in developing solutions that fit your unique needs. By providing the largest assortment of affordable course materials, we are addressing the needs of faculty while driving student success and savings. Through our partnerships with schools and content providers, we are developing new business models and solutions designed to help lower the cost of education. Together, we can meet the needs of today, and anticipate the challenges of tomorrow.

Driving Huge Savings with the Largest Bookstore Textbook Rental Program in the Industry: More than 900 Follett stores offerRent-A-Text® both in-store and online through efollett.com. Students save, on average, 50% or more off the price of a new textbook. Follett developed the industry’s first affiliate rental program for our independent store partners, and we offer our virtual bookstore partners a web-based version of Rent-A-Text. Over the last three years, Follett Higher Education Group has saved students and parents more than $300 million through our Rent-A-Text program.

MORE COST-SAVING OPTIONS Through our relationships with thousands of publishers and content providers, Follett acts as your advocate in sourcing the most cost-effective options for your students.

Used Books: We maintain the largest used textbook selection in the industry, resulting in deep savings for students.

Bundles: Working with our publisher partners, we can provide cost-saving bundles that include textbooks with supplementary materials, such as online pass codes or study guides.

Digital Solutions: We offer a wide assortment of cost-effective digital learning technologies and digital textbook brands. We strive to source and offer solutions that are device independent, so students don’t have to purchase a specific tablet or reader to use the content. Follett also offers CafeCustom Publishing, which enables campuses to publish original work in a convenient digital format for sale in-store and online at efollett.com – a cost-effective option which eliminates the need for physical inventory or the costs associated with printing.

OUR ASSOCIATES GUIDE THE WAYWhen it comes to affordability, Follett offers more than simply providing you with variety of options. We deliver course material strategies that help you provide smarter, more affordable course materials for your campus.

Course Material Experts: Our stores are prepared and ready to help your campus community explore the growing course material marketplace. Each of our store associates is trained to provide students with personalized assistance on the best and most affordable choices for their unique needs.

Store Strategists: Our store managers are local experts who work hand-in-hand with school administrators and campus faculty to identify and implement the best course material strategies to generate deep savings and drive student success.

DRIVING AFFORDABILITY

FOLLETT HIGHER EDUCATION GROUP (800) 323-4506 www.fheg.follett.com

Used books and Buyback continue to deliver cost

savings to students and parents – for a total

savings of more than $753 million in the last

three years.

includEDTM: THE NEXT CHAPTER IN AFFORDABILITY We continue to work in partnership with schools to develop new and innovative ways to drive down course material costs while improving student success. The most recent example is Follett’s includED™, a new business model that provides for reduced course material costs, promotes equal access to all required material and revolutionizes the way that students acquire their textbooks. Currently being piloted at top universities, includED allows schools to provide required course materials to students as part of tuition or fees. This model ensures that students understand the full cost of education up front and are prepared with required course materials on day one of class.

PARTNERING WITH CAMPUSES TO HELP NAVIGATE CHANGE Flexible solutions for an evolving marketplace: Our goal is to help schools successfully navigate the dynamic course material market. Academia is in a state of continuous evolution, and therefore it is important to make digital course material decisions that permit flexibility. Follett can work with your campus to provide what works today, without limiting your options for tomorrow.

The Power of Relationships: Follett’s relationships with over 1,000 schools and more than 7,000 publishers and education service providers facilitates a unique view of what is happening across the entire industry. We are your source for credible information and insights and reliable delivery of all digital content.

DIGITAL LEARNING SOLUTIONS The digital transition taking place in higher education will proceed at a different tempo for every school. For the foreseeable future, digital content will be distributed in many formats by many different publishers and providers. Because there is no “one size fits all” product or platform, Follett works in close partnership with our campus partners to implement a digital strategy that is flexible, cost-effective and reflective of the campus’ larger course material goals and objectives.

Seeing the Bigger Picture: Technology has changed the way institutions approach course material selection and strategy, informing infrastructure investments and the evaluation of learning outcomes. In the dynamic and evolving course material environment, the principles of Affordability, Convenience, Access and Choice remain unchanged, and serve as guideposts to the goal of determining the optimal solution that will deliver engagement and enhanced learning outcomes.

Follett is your partner through the digital transition, acting as an advocate for your unique needs and helping to develop a tailored approach that will best meet the goals and objectives of your school.

Key Principles for Developing a Digital Strategy

AFFORDABILITY

• Does the solution maintain (or reduce) course material costs for students?

• Must students purchase a special device to access their materials?

CONVENIENCE

• Is there one convenient place for students to secure the correct digital materials?

• Is there a source for faculty and students to get the technical support they need, when they need it?

ACCESS

• Can students easily access their digital material whenever, wherever and however is best for them?

• Is training necessary to educate students and faculty on the technology?

CHOICE

• Does the digital choice allow schools to work with a range of publishers and education service providers, ensuring the right content can be secured to meet pedagogical goals?

• Is it necessary to provide a “non-digital” option for students, whether due to device requirements, web access limitations, or other considerations?

FOLLETT’S DIGITAL OPTIONS Follett offers access to the largest selection of digital solutions. Some of our most popular offerings include:

CafeScribe™: Follett’s CafeScribe makes digital textbooks smarter with efficient study tools and improved access for easy online, offline and mobile studying. CafeScribe saves students up to 60% off the price of new textbooks and can seamlessly integrate with most learning management systems.

Inkling™: Follett is the largest distributor of Inkling digital textbooks, the leading platform for interactive learning content. Inkling’s digital textbooks, which transform traditional print content into an immersive experience using multimedia and self-assessments, are available in Follett stores and online at efollett.com.

Copia Interactive: Follett’s partnership with Copia Interactive provides convenient access to digital trade and traditional course material titles. Copia’s platform allows users to share notes, highlights and comments submitted by other readers.

Other Publisher Content: Working alongside our publisher partners, Follett offers many leading digital learning technologies and supplements, including Pearson’s MyLab® series, Cengage’s Aplia™, McGraw Hill’s ALEKS® and Elsevier’s Pageburst™.

WHAT’S NEXT IN DIGITAL ACCESS?We believe course content will continue to be distributed in many formats, through multiple channels, and on a variety of platforms. As our campus partners continue to add digital textbooks and other learning technologies to their course material strategy, aggregating and accessing the increasing number of tools and technologies represents a growing challenge. Follett is currently developing a new “digital shelf” solution allowing users to easily transact, organize and access their entire library of digital course material. This single sign-on solution is being designed to aggregate all digital content into one easily accessed source, optimized to work with your school’s existing technology and strategy.

DIGITAL LEARNING SOLUTIONS

FOLLETT HIGHER EDUCATION GROUP (800) 323-4506 www.fheg.follett.com

“Follett is becoming more than just a source for books. They are a resource for finding, buying and using digital course materials. And they are in a position to really listen to what educators want and what IT needs to deliver the goods.”

Samantha Birk

Associate Director for Instructional Technology at Indiana University-Purdue University Fort Wayne

My Bookshelf

Notes & HighlightsGet Connected With Digital Textbooks.

CAFESCRIBE OFFERS:• Powerfulsearchandsortfeatures• Abilitytocreatecustomstudyguides

withSnapSummary• Over50publishingpartnerswithover

40,000titles• Easyimplementationwithnoadditional

hardwareneeded• AccessibilityonPC,Mac,andweb-

enabledmobiledevices• 24/7customersupport• Abilitytopurchaseusingstudentaid• Custompublishingopportunities• Free3-daytrial• Upto60%offthecostofnew

textbooks

CafeScribe™

CafeScribe digital textbooks are designed specifically for education and enable learners to digitally read, highlight, search and make notes in assigned textbooks. CafeScribe also allows you to interact and learn within the course material without ever leaving your Learning Management System.

Free Three Day Trial

Home Page

Snap Summary

WHY IS CAFESCRIBE THE RIGHT CHOICE?• Easytouseandscalable• Providesasinglesourceforcontent,transactions,

andcustomerservice,offeringaconsistentexperience

• Helpsfacultymeetpedagogicalgoalswithoutaddingburdentoworkflow

• Conservesresourcesandpreservesfacultychoiceinselectingcoursematerials

• Integrateseasilywithexistingtechnologies,extendingtheirvalueatnoadditionalcost

• Enterprisequalitysoftware,technicalsupportandcustomerserviceprovidedandbackedbyFollett,oneofthelargestdistributorsofcoursematerialsintheU.S.

• Simple,flexible,collaborativeandaffordable

CafeScribeTM

FOLLETT HIGHER EDUCATION GROUP (800)323-4506www.fheg.follett.com

Digital Textbooks

Visit cafescribe.com to learn more. For step-by-step user information, visit

http://userguide.cafescribe.com.

includED: A NEW APPROACH TO COURSE MATERIALSWhat it is: includED provides students with all the required course materials as part of tuition (or fees), ensuring students are prepared to learn on the first day of class.

How it works: When a school commits to purchasing all the required course materials through includED, Follett can deliver significant savings for the institution, which can be shared with students.

includED PROVIDES:Savings: Students can save 50 percent on average, depending on the type of content selected.

Convenience: Course materials can be picked up at the campus bookstore, shipped directly to the student’s doorstep or delivered digitally.

Success: Students arrive on the first day of class prepared with all required course materials, ready to learn.

includED™

Having the right course materials is essential to success in the classroom. But today, due to cost, more and more students are choosing to go without the required materials, thereby placing learning outcomes at risk. At Follett, we want to ensure that every student has access to the course materials they need to succeed, and through our new includED™ course materials model, Follett has partnered with the institutions we serve to deliver course materials to more students at a more affordable price.

WORKING TOGETHER TO INCREASE ACCESS AND REDUCE COURSE MATERIAL COSTS Fayetteville State University and Follett Higher Education Group worked in partnership to provide undergraduate students with all required textbooks as part of their tuition. Through includED, student textbook costs were reduced by 40% and faculty reported that guaranteed access to course materials through the includED program facilitated engagement, teaching and learning.

WHY includED?Freedom for faculty: Follett provides access to the largest selection of content and format choices – allowing faculty to choose the best materials for their unique needs.

Consistent learning experience: All students will have the same required course materials – regardless of their individual economic circumstances.

No surprises: Students and parents have a better idea of the full cost of education upfront – there are no surprises and no additional out-of-pocket costs.

Competitive advantage: includED is a key differentiator that can be used to attract and retain students.

Better learning outcomes: Recent student and faculty surveys indicate that students who have the required course materials perform better in class. In fact, 92% of faculty say that students who have all the required materials are more successful than those who do not.

BECOMING includED Follett provides guidance on implementation and communication to help schools transition to an includED model. Typically, full implementation takes six months to a year, and requires:

Technology and systems: By integrating with your School Information System through a simple and secure file exchange, Follett provides the technology and systems required to implement includED.

Set adoption deadlines: To determine custom course material fees and deliver the greatest savings for students, schools must meet firm deadlines for course material adoption.

Student and faculty engagement: It is important to communicate about includED with key stakeholders from the outset, and to secure their support throughout the process.

Program Options: If the includED model is right for your school, campus-wide implementation typically provides the most benefits. But Follett can also work with you to create section-specific or department-level implementation as an initial step toward an all-school program.

includEDTM

FOLLETT HIGHER EDUCATION GROUP (800) 323-4506 www.fheg.follett.com

Nearly 1 in 5 students say they have skipped or deferred a class because of course material costs.

83% of students agree they would like to get course materials for

a single reduced fee as part of tuition.

Source: National surveys of college students (Follett Student Survey) and faculty (Faculty Survey 2012) by Follett Higher Education Group, February 2012.

FOLLETT HIGHER EDUCATION GROUPOne Partner, Endless Possibilities

1-800-323-4506fheg.follett.com