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Mary Parker Follett: The Giving of Orders Pat Ray M Dagapioso Xavier University

Mary Parker Follett

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Page 1: Mary Parker Follett

Mary Parker Follett: The Giving of Orders

Pat Ray M DagapiosoXavier University

Page 2: Mary Parker Follett

• Mary Parker Follett

• 1868-1933• A visionary and a pioneering individual in the

field of human relations, democratic organizations and management.

• Originator of the ideas that are ‘cutting edge’ in organizational theory and public administration.

Page 3: Mary Parker Follett

• Mary Parker Follett

These ideas includes seeking ‘win-win’ solutions, community-based solutions, strength in human diversity, situational leadership, and a focus on a process.

Page 4: Mary Parker Follett

• The Giving of Orders

There is a need to reconcile the inherent conflict in an individual between resisting taking orders, arising from the natural animosity felt towards “the boss,”and the requirement to follow orders necessitated by a desire to retain one’s employment.

Page 5: Mary Parker Follett

• The Giving of Orders

• Giving orders present difficulties to the receiver of orders:– Demand an unquestioning obedience– People being ordered around will not follow

satisfactorily

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• The Giving of Orders

• This is because people have formed habit patterns, action patterns and motor sets that pre-determine a response to a request.

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• The Giving of Orders

• In order to receive an appropriate response, a superior must:– A. build up certain attitudes– B. provide the release of these

attitudes– C. augment the release of these

attitudes

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• The Giving of Orders

Ways to give order:1. Depersonalize2. Replace orders by teaching the techniques of the job (training)3. Give reasons with that order4. All employess should know the purpose of the firm.

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• Follett’s Contribution to Administration

• Parker Follett’s contributions are: – A. Constructive Conflict – deals with conflict,

compromise and dominance. Follett: ‘The proper response to conflict is neither victory nor compromise but the ‘integartion’ of both points of view.

– B. Role for labor – collaboration and cooperation with labor were the only rational ways to run a business

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• Follett’s Contribution to Administration

• Parker Follett’s contributions are: – C. . Authority and the ‘law of situation’ – authority

grew out of individual’s knowledge and function in an organization, not in his/her place in the hierarchy. ‘Law of situation’ is Follett’s indirect method of management.

– D. Leadership and decision making a ‘continuous process’ – the growth of a decision is not the final step.

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• Thank You.