FOIP Annual Report 2009-10

8/13/2019 FOIP Annual Report 2009-10

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Annual Report

Freedom ofInformation

and Protection

of Privacy


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NOVEMBER 2010Honourable Ken KowalskiSpeakerLegislaive Assembly o Albera325 Legislaure Building10800 97 AvenueEdmonon, Albera5K 2B6

Dear Sir:

In accordance wih Secion 86 o he Freedom of Informationand Protection of Privacy Act,I have he honour o submi he15h annual repor on he operaion o his Ac or he fiscal

year ended March 31, 2010.

Respecully submited,

Original signed by

Heaher KlimchukMiniser


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I am honoured o presen he 2009-10 FOIP annual repor.

Rapidly evolving echnology is changing he way governmen and oher public bodies work. Te worldhas changed so much in recen years wih he Inerne, ideniy hef and he abiliy o ransmi inormaiona he push o a buton. Social media in paricular has dramaically alered how ciizens obain inormaionand orm opinions. Te need or making sure personal and privae inormaion is proeced has neverbeen greaer.

As well, here are increasing expecaions or public bodies o share inormaion wih openness andransparency, while also proecing personal and privae inormaion. Achieving ha balance is he key. Herein Albera, our access and privacy legislaion seeks o achieve ha balance. I ensures public access, bu i alsoproecs Alberans personal inormaion.

Service Albera provides advice and assisance o public bodies on access o inormaion and proecion oprivacy maters and ensures ha personal inormaion o Alberans held by he Governmen o Albera is

appropriaely secured.

Provincial governmen bodies have responded o nearly 35,000 requess or inormaion since he Freedomof Information and Protection of Privacy Act(he FOIP Ac) came ino effec and local public bodies haveresponded o over 12,000 requess.

Significan accomplishmens or he 2009-10 fiscal year include:

Commenced planning and research activities to support the 2010 review of the FOIP Act.

Established a new training delivery contract that makes FOIP training more accessible and aordableo public bodies hroughou he province.

Added a new course to the FOIP training program to assist public body sta with ensuring contractsare complian wih he FOIP Ac.

Supported the selection of soware to enable government departments to review and releaserecords elecronically.

Redesigned the FOIP website to provide public bodies and the public with improved access to theFOIP legislaion, publicaions and oher inormaion resources.

Continued to advise ministries on new legislative initiatives to promote a consistent approach to accessand privacy adminisraion across he governmen.

In 2010, he Legislaive Assembly appoined an all-pary special commitee o conduc he hird review othe FOIP Act. Te commiee is comprised of members from the Standing Commiee on Health. I lookorward o he commitees recommendaions on improvemens o he Ac.

As public bodies embrace new echnologies o engage ciizens in meaningul dialogue and o make

inormaion more accessible, we mus all srive o say a he oreron o he laes developmens and puino place policies and pracices o deal effecively wih access and privacy issues ha arise. I commend heInformation and Privacy Commissioner, elected ocials, sta in government and local public bodies forheir ongoing commimen o Alberas Freedom of Information and Protection of Privacy Act.

Original signed by

Heaher Klimchuk, MLAMiniser o Service Albera

MINISTERS MESSAGE


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ACCESS AND PRIVACY 2009-10 Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

MAKING FOIP WORK FOR ALBERTA

Albertas FOIP Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

FOIP STATISTICS

Requests to Provincial Government Departments,

Agencies, Boards and Commissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Number of requests made to the Alberta government . . . . . . . . . . . 7

Who made access requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How access requests were processed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Why information was not released . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Response times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Fees paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Fees waived . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Requests to Local Public Bodies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Number of requests made to local public bodies. . . . . . . . . . . . . . . . 13

Sectors that received access requests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Who made access requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

How access requests were processed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Response times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CONTACT INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CONTENTS


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Te ollowing achievemens provide a snapsho o he FOIP program his year.

Commenced planning and research activities to support the 2010 review of the FOIP Act

Arranged for experts to deliver special presentations for FOIP sta across government

Established a new training delivery contract that makes FOIP training more accessible andaffordable o public bodies hroughou he province

Trained more than 1,000 employees from government and local public bodies

Added a new course to the FOIP training program to assist public body sta with ensuringconracs are complian wih he FOIP Ac

Supported the selection of soware to enable government departments to review and releaserecords elecronically

Advised government ministries on access and privacy considerations in 16 legislative initiatives

Responded to more than 1,700 questions directed to the FOIP help desk

Redesigned the FOIP website to provide public bodies and the public with improved accesso he FOIP legislaion, publicaions and oher inormaion resources

Received more than two million hits on the FOIP website

Contributed to the planning and delivery of Albertas 14th annual information andprivacy conerence

Worked with federal, provincial and territorial counterparts to harmonize access and privacy

legislaion and o share resources

ACCESS AND

PRIVACY2009-10HIGHLIGHTS


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Albertas FOIP Program

Service Albera provides leadership, sraegicdirecion and suppor o public bodies subjeco he Freedom of Information and Protection of

Privacy Act(he FOIP Ac). Tese bodies includeprovincial governmen deparmens, agencies,

boards and commissions, as well as a diverse range

o local public bodies operaing across Albera.Te role o Service Albera is o ensure haAlberans are able o exercise heir righ underhe FOIP Ac o reques access o records andha hey can rely on public bodies o proecheir personal inormaion.

Te deparmen provides raining, inormaionresources and proessional developmen or saff inpublic bodies who are responsible or he day-o-day adminisraion o he Ac. Tis ensures heyhave he suppor hey need o run an effeciveFOIP program. Service Albera also keeps aheado new issues and rends, and ensures ha helegislaion keeps pace wih he changing world.

Effective Legislative Framework

Te FOIP Ac requires a periodic reviewo he legislaion o deermine wheher anyimprovemens are needed. Service Alberas rolein his process includes providing advisory andechnical suppor o he all-pary commitee o heLegislaive Assembly ha will be reviewing he Acin 2010. Te commitee is mandaed o seek public

inpu and o make recommendaions or changesrequired o he legislaion.

A process was esablished a ew years ago o reviewand commen on any access or privacy implicaionsin new legislaive iniiaives. Tis process promoesa consisen approach o access and privacy inlegislaion across he governmen. Te deparmenconsuled wih minisries on 16 pieces o legislaionin 2009-10.

Learning Opportunities

Access and privacy is an evolving field and saff areencouraged o paricipae in aciviies ha exposehem o he laes developmens in he field. Regularinormaion sessions were held wih governmen,school board, pos-secondary and municipal FOIPsaff. Tese meeings provide an opporuniy or hedeparmen o convey inormaion abou aciviies

and or public bodies o share inormaion andsraegies o address common issues. For example,inormaion abou he 2009 amendmens o he

Personal Information Protection Actwere providedto FOIP Coordinators to heighten their awarenesso he privacy concerns o sakeholders andconracors o public bodies subjec o hePersonal

Information Protection Act.

MAKING FOIP

WORK FOR ALBERTA

FOIP Quick Facts

In 2009-10, the Government of Albertaresponded to 96 per cent of access

requests within 60 days.

The government has responded to more

than 34,600 access requests since the

FOIP Act came into effect.

Local public bodies have responded to

nearly 12,500 access requests.

Expers were invied o give special presenaions

to FOIP Coordinators on new developments ona range o opics. Albera Jusice and AtorneyGeneral saff provided an updae on issuesand aciviies relaing o he preservaion oinormaion and records or liigaion ande-discovery purposes.

Te Assisan Inormaion and PrivacyCommissioner gave a presentation on changes tothat oces inquiry procedures that are intended


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o sreamline adminisraive processes so hacases can proceed in a imely manner. Anoherpresentation highlighted the Commissionersupdaed requiremens or privacy impacassessmens under he Health Information Act.

FOIP Quick Facts

The majority of FOIP requests received by the

Alberta government are made by businesses.

FOIP Quick Facts

More FOIP requests are made by individuals

to local public bodies than by any other

category of user.

FOIP Quick Facts

Calls from the public account for 51 per cent

of queries to the FOIP help desk.

In October 2009 the Oce of the Informationand Privacy Commissioner held a seminar tomark the international Right to Know Week.Service Albera promoed he seminar by

encouraging FOIP saff o atend i.Te deparmen suppors an annual accessand privacy conerence. Te 2009 conerence washeld in Edmonon June 10-12. Local and naionalexpers shared heir insighs and providedinormaion o help delegaes build experise.Speakers included Alberas Inormaion andPrivacy Commissioner Frank Work, Q.C.; GaryDickson, Information and Privacy Commissionerfor Saskatchewan; Robert Marleau, Informationand Privacy Commissioner of Canada; Chantal

Bernier, Assistant Privacy Commissioner ofCanada; Stephanie Perrin, Director of IntegrityPolicy and Risk Management, Service Canada;Don Sheehy, Associate Partner, Deloie;and David Gollob, Senior Vice-Presiden,Policy and Communications, CanadianNewspaper Associaion.

sofware producs have been developed haallow documens o be prepared or releaseelecronically. A number o governmendeparmens have recenly acquired one ohese sofware producs hrough a compeiive

process using a lis o requiremens and aReques or Proposals documen developed

by Service Albera.

Service Alberas FOIP help desk receivescalls and e-mails rom FOIP saff and he public

who have quesions abou he legislaion.Te help desk responded o more han1,700 queries in 2009-10.

Publications and Resources

Service Albera has over 50 publicaions andresources available o help FOIP saff undersandand apply he FOIP Ac. Tese publicaionsare reviewed and updaed as needed o refleclegislaive amendmens, decisions o heInformation and Privacy Commissioner, and

policy or procedural changes. For example,several publicaions were reviewed in 2009-10o reflec changes in inquiry procedures a heCommissioners oce.

wo issues o FOIP News, an elecronic newsleteror local public bodies, were published. Tenewsleter keeps he lines o communicaion openwih all local public bodies, no jus hose able oparicipae in nework meeings. Te newsleterypically highlighs decisions o he Inormaionand Privacy Commissioner that are particularly

significan or local public bodies. Te newsleteralso includes announcemens abou new andrevised publicaions and upcoming courses,meeings and evens. Te newsleters are availableon he FOIP websie or easy reerence.

Te FOIP websie was redesigned in 2010.New eaures were added o enable users o morequickly find inormaion and o share conen

Supporting FOIP Staff

One of the challenges facing FOIP oces is thegrowing volume o records ha are available inelecronic orma only. Prining hese documenso prepare hem or release o he public is imeconsuming and cosly. In recen years several


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wih ohers. Te websie coninues o provideusers wih easy access o key inormaion on heFOIP Ac including he legislaion, publicaionsand requenly asked quesions and conacinormaion or public bodies. I also includes

summaries o decisions under he FOIP Ac madeby the Information and Privacy Commissioner,as well as links o he ull ex o he decisions.

FOIP Quick Facts

1,005 employees completed FOIP training:

520 from provincial government bodies,

485 from local public bodies.

FOIP Quick Facts

Trainers travelled to Banff, Calgary, Rainbow

Lake, Red Deer and Vulcan.

FOIP Quick Facts

There were more than two million visits to the

FOIP website this year.

Training Program

Service Albera offers sandard raining courseson a regular schedule so ha public bodies cansend new saff or FOIP raining. In 2009-10,a new raining delivery conrac was esablishedhrough a compeiive process. Te conracincludes both Edmonton and Calgary-basedinsrucors which makes FOIP raining moreaccessible and affordable o public bodieshroughou he province.

Te insrucor-led raining program includeshree one-day courses or employees who are

responsible or FOIP and hal-day courses oremployees who require an overview o he basicconceps o proecion o privacy and access oinormaion. A new course on managingconracs under he FOIP Ac was added ohe program his year.

Te deparmen also offers an online privacycourse o mee he need or flexible, imelyraining. A new eaure is being added o hecourse o enable public bodies o be noified whenheir saff have compleed a course. Paricipans

will also receive a cerificae o compleion.

Te groundwork was laid or a new onlinecourse or public bodies and heir conracors.Once compleed, he course will provide a basicoverview o he conceps o privacy and access oinormaion, wha is expeced o he conracorand is employees, and wha a prospeciveconracor needs o consider when bidding on aconrac wih a public body.

Cross-Ministry Initiatives

Service Albera paricipaed in a number o cross-minisry iniiaives involving access o inormaionand proecion o privacy. One o hese was heChild and Youth Data Laboratory, an innovativeresearch iniiaive ha sudies how provincialgovernmen programs can work ogeher oachieve posiive oucomes or children andyouh. A procuremen process was developed orsofware ha will enable improved analysis andreporing o provincial minisry daa.

Te deparmen also paricipaed in he AlberaChildren and Youth Initiative by reviewingraining maerials and provided inpu on heProvincial Approach o Suden Inormaion(PASI) projec led by Albera Educaion.

National Initiatives

Albera coninued o paricipae in a naionalcommitee o ederal, provincial and erriorialgovernmens o promoe he harmonizaion oaccess and privacy legislaion. Te commiteeswork ofen leads o sharing o educaional andoher resources.

raining courses are scheduled or delivery inEdmonton and Calgary, and additional courses areheld around he province as requesed. In he pasyear, 1,005 employees rom governmen and localpublic bodies successully compleed he raining.

A total of 42 courses were held, including24 courses delivered at public body workplaces.


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Number of requests made to the

Alberta government

Governmen deparmens, agencies, boards andcommissions (provincial governmen bodies)rouinely release inormaion o he public.Te FOIP Ac is used only when inormaionis no available hrough regular channels.

Saisical repors o FOIP requess are submitedby all ministries including the Executive Council;the Legislative Assembly Oce; the Oces ofthe Auditor General, the Ombudsman, the ChiefElectoral Ocer, the Ethics Commissioner, and

the Information and Privacy Commissioner; andagencies, boards and commissions designaed inhe FOIP Regulaion. FOIP requess are rackedmanually or elecronically by each public body.

In fiscal year 2009-10, 3,312 FOIP requess werereceived by governmen deparmens, agencies,

boards and commissions. Tis is a one per cen

decrease rom he 3,350 requess received heprevious fiscal year.

In 2009-10, here were 10 requess or correciono personal inormaion. Tis is an increase romsix such requess received he previous fiscal year.

FOIP STATISTICSRequests to Provincial Government Departments,Agencies, Boards and Commissions

Personal Information General Information

3500

3000

2500

2000

1500

1000

500

0

16841233

1568 1453989

1628

1172

1740 1897

1768

2005-06 2006-07 2007-08 2008-09 2009-10

Number of FOIP requests received during the last five years

*Excludes requess or correcion o personal inormaion.

NUMBEROFREQUESTS*


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Who made access requests

In 2009-10, 51 per cen o access requess received by governmen public bodies were romindividuals seeking records containing information about themselves. e remaining 49 per cento requess were made or general inormaion. In his caegory, he op users were businessesand members o he public.

Business

General

Public

Media

Interest

Groups

ElectedOfficials

Academic/

Researcher

PERCENTAGE OF REQUESTS

2008-09 2009-10

0% 10% 20% 30% 40% 50% 60% 70%

76.7%

78.7%

9.6%

8.9%4.8%

3.2%

3.6%4.8%

3.3%

3.9%

2.1%0.6%

80% 90%

Top 10 - Requests for General Information

Environment 1091

Alberta Securities Commission 49

Health and Wellness 44

Employment and Immigration 37

Transportation 36

Sustainable Resource Development 33

Justice and Attorney General 32

Energy Resources Conservation Board 25

Executive Council 24

Culture and Community Spirit / Education 19

Top 10 - Requests for Personal Information

Child and Family Services Authorities 467

Employment and Immigration 422

Advanced Education and Technology 223

Solicitor General and Public Security 164

Seniors and Community Supports 118

Children and Youth Services 66

Culture and Community Spirit 52

Service Alberta 40

Workers Compensation Board 35

Justice and Attorney General 18


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Provincial governmen bodies disclosed or parly disclosed records in 59 per cen o personal

inormaion requess. weny-seven per cen o requess were abandoned or wihdrawn by heapplican, or ranserred o anoher public body. In hireen per cen o requess, he applicanrequesed records ha did no exis. No records were disclosed in one per cen o requess.

How access requests were processed

Provincial governmen bodies disclosed or parly disclosed records in 27 per cen o general

inormaion requess. In 61 per cen o requess, he applican requesed records ha did no exis.Nine per cen o requess were abandoned or wihdrawn by he applican, or ranserred o anoherpublic body. No records were disclosed in hree per cen o requess.

DISP

OSITION

Records

Do Not Exist

PartlyDisclosed

TotallyDisclosed

Abandoned

Withdrawn

NothingDisclosed

Transferred

0% 10% 20% 30% 40% 50% 60% 70%

14.9%

16.7%

12.4%

7.0%

4.1%

2.3%

4.0%3.6%

3.2%

2.9%

0.6%0.8%

60.8%

66.7%


2008-09 2009-10

PartlyDisclosed

Records Do

Not Exist

Totally

Disclosed

Abandoned

Withdrawn

Transferred

NothingDisclosed


2008-09 2009-10

0% 10% 20% 30% 40% 50% 60% 70%

DISPOS

ITION

20.8%

13.4%

13.0%20.2%

10.4%

9.3%3.3%3.2%

2.7%1.2%

1.3%1.7%

48.5%

51.0%


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Why information was not released

When public bodies sever information from a record or withhold a record, they must indicate

which secion o he FOIP Ac was used o auhorize he decision. Te ollowing able summarizeshe secions o he Ac ha were cied by provincial governmen bodies when records were nocompleely disclosed.

Te number o occurrences indicaes he number o requess where a paricular secion o he Acwas used. Because several secions may be used on a single reques, he number o occurrences is norelaed o he number o requess compleed.

Number ofSections of Informationthe Act Used Exceptions Occurrences

17 Third party personal information 999

27 Privileged information 313

24 Advice from ofcials 211

21 Intergovernmental relations 115

16 Third party business/tax interests 86

20 Law enforcement 82

25 Harmful to economic or other interests of a public body 37

29 Information otherwise available to the public 33

12 Refuse to conrm or deny existence of a record 22

18 Harmful to individual or public safety 14

26 Testing procedures, tests and audits 12

22 Cabinet and Treasury Board condences 11

19 Condential evaluations 6

Number ofSections of Informationthe Act Used Exclusions Occurrences

4(1)a Court/judicial records 87

4(1)l Registry records 47

4(1)q Communications between MLAs and/or members of

Executive Council 28

5 Other legislation paramount 12

4(1)k Incomplete prosecution records 11

4(1)d Records of Ofcers of the Legislature 10

4(1)g Examination/test questions 10

4(1)o Personal/constituency records of members of Executive Council 10

4(1)p Speaker/MLA records in Legislative Assembly Ofce 8

6(4)b Ministerial brieng for a session of the Legislative Assembly 4

6(4)a Ministerial brieng for a new portfolio 2

4(1)b (Quasi) judicial notes, communications, draft decisions 1

6(7) Audit records of the Chief Internal Auditor of Alberta 1

0


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Response times

A oal o 96 per cen o requess received

by provincial governmen bodies werecompleed wihin 60 days. Tis oalrepresens 88 per cen compleed wihin30 days and eigh per cen wihin 31-o-60days. Te remaining requess were compleedin more han 60 days.

Te FOIP Ac saes ha normally a requesmus be compleed wihin 30 days o he daei was received. However, he Ac allows hehead o a public body o exend his or anaddiional 30 days under hree circumsances:

i more ime is needed o consul wih anoherpublic body or with a third party; if therequest does not provide sucient detail toallow identication of the requested record;or i a large number o records is involved.

Provincial governmen bodies coninue ourn around a high volume o FOIP requesswihin a shor imerame. Alberans coninueo have imely and effecive accesso governmen inormaion.

2008-09 2009-10

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%87.3%

30 daysor less

31-60 days 61+ days

NUMBER OF DAYS TO COMPLETE REQUEST

88.0%4.1%4.1%

8.6% 7.9%PERCENT

AGEOFCOMPLETED

REQUESTS

FOIP Quick Facts

97 per cent of requests are handled

without complaint to the Information

and Privacy Commissioner.


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Fees paid

Te ee schedule or processing FOIP requess is

se ou in Schedule 2 o he FOIP Regulaion. In2009-10, provincial governmen bodies collecedees o less han $92,000. Fee inormaion is noavailable or local public bodies.

General information requests

A $25 iniial ee is charged or general inormaionrequess. Addiional charges may be applied orime spen locaing, rerieving and preparingrecords for disclosure; computer programmingand processing; and copying records. Additional

ees canno be charged or he ime spenreviewing records o deermine he need orsevering inormaion.

When a request is received, a fee estimate isprepared. I he esimae is less han $150,only he iniial ee o $25 is colleced.

Personal information requests

Applicans requesing heir own inormaionpay only copying charges and only i he charges

exceed $10.

Fees waived

Public bodies and he Inormaion and Privacy

Commissioner may waive fees if the applicantcannot aord payment; if the record relatesto a maer of public interest; or for any otherreason ha i is deemed air o excuse paymen.

Te amoun o hese ee waivers byprovincial governmen bodies is shown inhe ollowing able:

Amount collected

Type of fee 2009-10 2008-09

General informationrequests

Initial fees $36,300 $43,400

Other general $33,500 $44,000

Personal informationrequests

Copying $21,600 $20,400 Total $91,400 $107,800

Total fees collected

2

Fees are ofen reduced or eliminaed by clariyingrequess and providing only he records acuallyneeded by he applican. Te value o eeseliminaed in his way canno be calculaed.

Amount waived

Type of request 2009-10 2008-09

General informationrequests $6,775 $5,606

Personal informationrequests

$2,350 $3,387

Total $9,125 $8,993

Total fees waived


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Number of requests made to local

public bodies

Local public bodies include local governmen(municipaliies, Mis setlemens, irrigaiondisrics, drainage disrics, housing managemen

bodies, and public libraries), school jurisdicions,pos-secondary insiuions, healh care bodies,and police services and commissions.

In 2009-10, 948 local public bodies providedsaisics, indicaing ha hey received2,229 FOIP requess. Tis is an increase

o 10 per cen over he 2,020 requess receivedhe previous fiscal year.

In 2009-10, here were 12 requess o correcpersonal inormaion compared o eighrequess received he previous fiscal year.

Requests to Local Public Bodies

NUMBE

ROFREQUESTS*


1366

739 789

1005

1243

863

555612

625

777

2005-06 2006-07 2007-08 2008-09 2009-10

Number of FOIP of requests received during the last five years

*Excludes requess or correcion o personal inormaion.

2400

2200

2000

1800

1600

1400

1200

1000

800

600

400

200

0


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Healh care bodies received 193 FOIP requess

compared o 168 requess received he previousyear; 79 per cent of these requests were forgeneral inormaion.

Pos-secondary educaional insiuions received87 FOIP requess compared o 72 requessreceived the previous scal year; 52 per cento hese requess were or general inormaion.

School jurisdictions received 48 FOIP requestscompared o 85 requess received he previous

year; 75 per cent of these requests were for

personal inormaion.

Sectors that received access requests

Police services and commissions received

1,118 FOIP requess compared o 1,068 requessreceived in 2008-09; 93 per cent of these requestswere or personal inormaion.

Local governmen bodies received 783 FOIPrequess during he fiscal year compared o627 requess received he previous year. O heserequess, 73 per cen were or general inormaion.Municipaliies received he majoriy (766) o herequess received by he local governmen secor.

4


1200

1100

1000

900

800

700

600

500

400

300

200

100

0 36 41

42

152

SchoolJurisdictions

Post-Secondary

Institutions

Health CareBodies

LocalGovernment**

Police Services& Commissions

12 45NUMBEROFREQUESTS*

*Excludes requess or correcion o personal inormaion.**Includes municipaliies, improvemen disrics, special areas, regional service commissions, drainage and irrigaion disrics,

housing management bodies, Mtis selements/General Council, and public libraries.

1039

79

208

575


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Top 10 - Requests for General Information

Rocky View County 184

Alberta Health Services 152

City of Calgary 117

City of Edmonton 110

Edmonton Police Service 37

City of St. Albert 34

Calgary Police Service 31

County of Thorhild No. 7 10

Leduc County 10

Town of Stony Plain 10

Top 10 Requests for Personal Information

Calgary Police Service 733

Edmonton Police Service 228

City of Calgary 100

Lethbridge Regional Police Service 68

City of Edmonton 43

Alberta Health Services 36

University of Calgary 16

Parkland School Division No. 70 14

University of Alberta 13

City of St. Albert 11

Who made access requests

In 2009-10, 61 per cen o he access requess received by local public bodies were romindividuals seeking records conaining inormaion abou hemselves. Te remaining 39 per ceno requess were made or general inormaion. In his caegory, he op users were memberso he public and businesses.

ElectedOfficials

Interest

Groups

GeneralPublic

Media

Academic/

Researcher


2008-09 2009-10

0% 10% 20% 30% 40% 50% 60% 70%

47.3%

41.3%

27.2%

26.6%

13.9%14.5%

6.6%

13.8%

3.0%2.4%

2.0%1.3%

Business


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Local public bodies disclosed or parly disclosed records in 83 per cen o personal inormaion

requess. In six per cen o requess, he applican requesed records ha did no exis. Fiveper cen o requess were abandoned, wihdrawn by he applican, or ranserred o anoherpublic body. No records were disclosed in six per cen o requess.

How access requests were processed

Local public bodies disclosed or partly disclosed records in 74 per cent of general informationrequess. In seven per cen o requess, he applican requesed records ha did no exis.welve per cen o requess were abandoned, wihdrawn by he applican, or ranserred oanoher public body. No records were disclosed in seven per cen o requess.

TotallyDisclosed

PartlyDisclosed

NothingDisclosed

RecordsDo Not Exist

Withdrawn

Abandoned

Transferred


2008-09 2009-10

0% 10% 20% 30% 40% 50% 60% 70%

DISP

OSITION

41.0%

34.4%

32.3%

44.0%

7.3%7.2%

7.3%4.0%

8.5%6.0%

2.6%

3.2%

1.1%1.2%

PartlyDisclosed

TotallyDisclosed

Records

Do Not Exist

Abandoned

Transferred

Nothing

Disclosed

Withdrawn


2008-09 2009-10

0% 10% 20% 30% 40% 50% 60% 70%

DISPOSITION

59.7%

65.3%

23.8%15.5%

6.1%6.1%

5.8%

8.3%2.8%2.7%

1.0%

1.2%

0.8%0.8%

6


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Response times

Overall, 95 per cen o requess made o local public bodies were compleed wihin60 days o receiving he requess. Tis oal represens nearly 85 per cen compleed

wihin 30 days and 11 per cen wihin 31 o 60 days. Four per cen o requess werecompleed in more han 60 days.

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

2008-09 2009-10

NUMBER OF DAYS TO COMPLETE REQUEST

88.3%

30 daysor less 31-60 days 61+ days

84.8%4.7% 4.6%

7.0% 10.6%PERCENTAGEOFCOMPLE

TED

REQUESTS


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8

Access and Privacy

Service Alberta

Office hours: 8:15 am to 4:30 pmMonday to Friday

Office phone: 780-422-2657

Help desk phone: 780-427-5848

Toll free: In Alberta, dial 310-0000then enter 780-427-5848

Fax: 780-427-1120

E-mail: [email protected]

Website: www.servicealberta.ca/foip

FOIP Statistics: www.servicealberta.ca/foip/resources/statistics.cfm

CONTACT

INFORMATION


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11/2010 200

ISSN 1485-5372

Documents

FOIP Annual Report 2009-10