FMPC 2011 MGMA Brochure

Finding opportunity in uncertain times• Learnhowtofinanciallypositionyourpracticeandprepare

yourselfforsuccessinthecurrenthealthcareenvironment

• Focusonin-deptheducation,peerlearningandstate-of-the-artthinking

• Leavethisconferencearmedwithpracticalknowledge,toolsandtechniquesyoucanimplementinyourpracticeimmediately

Join your colleagues at the only face-to-face MGMA education program focused on in-depth financial management for 2011.

Medical Group Management Association®

MGMA®2011FinancialManagementandPayerContractingConferenceMarch 27-29, 2011Baltimore Marriott Waterfront

Please use promotion code FMPC11BR22 when registering from this brochure. Register at mgma.com or phone toll-free, 877.275.6462, ext. 1888.2

Three complimentary Leading Edge sessionsn FoundationsofPayerContractingforthosenewto

contracting

n FoundationsofFinancialManagementforthosenewtothisarea

n AdvancedApplicationsforMicrosoftExcel®PivotTablesinaMedicalPracticeforexperiencedadministrators

Revenue cycle trackThistrackcoverspre-visit,time-of-serviceandpost-visitbillingissuesandincludesusefultoolsandtakeaways.

Interactive educationn Atthe“RefreshingIdeas”session,withhorsd’oeuvres

andcocktails,HenryEvanswilldiscusshisbook,Winning With Accountability: The Secret Language of High-Performance Organizationsandfacilitatediscussionfromtheaudience.YouwillreceiveacomplimentarycopyofhisbookwhenyouarriveinBaltimore.

n Duringtheinnovativelabsessions,you’llhavetheopportunitytorollupyoursleevesandapplytheknowledgeyouacquiredintheprecedinglecturesusingpracticaltools,techniquesandpeer-to-peerexchanges.

Beconfidentyouhavetheknowledgeandskillsyouneedtoleadyourpracticeinthenewhealthcareenvironment.

Who should attend:n Practiceprofessionalswithfinancialmanagement

and/orpayercontractingresponsibilities

n Chieffinancialofficers(CFOs)

n Controllers,accountants,managedcare/payercontractingprofessionalsorotherpositionsreportingtoCFOs

Specialteamattendanceoffer:Whentwoormorecolleaguesfromthesamepracticeregister,thesecondandsubsequentteammember(s)receives$100offhis/herregistrationfee.Teammembersmustregisteratthesametimeviaphone.Pleasecalltoll-free877.275.6462,ext.1888.

Conference site LocatedinHarborEast,Baltimore’spremierneighborhood,theBaltimoreMarriottWaterfrontsitsonthewater’sedge.You’llenjoythespectacularviewsoftheBaltimoreHarbor,aswellaseasyaccesstothecity’sfinestshoppingandrestaurants.Choosefrommorethan50dining

optionswithinafewblocksofthehotel,orexploretheNationalAquarium,theMarylandScienceCenterandmore.

What you need to know about financial management and payer contracting in the new healthcare environment.Whetheryouarenewtofinancialmanagementorpayercontractingoranexperiencedprofessional,thisconferenceisdesignedtoprovidein-depth,practicaleducation,withmanyknowledge-buildingsessionsfollowedbylabsthatwillgiveyoutoolsandtechniques,hands-onlearningexperiencesandpeer-to-peerinteraction.

Youwon’twanttomissthekeynoteandgeneralsession,wherespeakerswilldiscussmodelsofgrouppracticethatareemergingfromhealthcarereform,layingthefoundationfortheentireconference.

Additional learning opportunities

Baltimore Marriott Waterfront

Registertoday–seatingislimited.

Please use promotion code FMPC11BR22 when registering from this brochure. Register at mgma.com or phone toll-free, 877.275.6462, ext. 1888. 3

Program content/formatThesessionsincludedintheMGMA2011FinancialManagementandPayerContractingConferencewereselectedtoprovidein-depthandpracticaleducationonthemostimportanttopicsoffinancialmanagementandpayercontractingintoday’smedicalpractice.Bytakingadvantageofup-to-dateandrelevantknowledgeandtools,attendeeswillbebetterpositionedtosuccessfullymanagetheadaptationandchangethatisnecessaryinthecurrenthealthcareenvironment.Becausefinancialmanagementandpayercontractingelementsareoftenfoundinallaspectsofamedicalpractice,thecontentofthesessionswillcoverfinancialandpayercontractingissuesandtopicsfoundinalldomainsoftheBodyofKnowledgeforMedicalPracticeManagement,2ndEdition,developedbytheAmericanCollegeofMedicalPracticeExecutives(ACMPE),MGMA’sstandard-settingandcertificationbody.Theeducationalcontentishighlyrelevantfortheday-to-daychallengesinmedicalpracticeandinpreparationfortheACMPEboardcertificationexaminations.

TheBodyofKnowledgedomainsinclude:BusinessOperations,FinancialManagement,HumanResource,Management,InformationManagement,OrganizationalGovernance,PatientCareSystems,QualityManagementandRiskManagement.ThedomainsformtheframeworkofMGMA’scoreeducationalcurriculum.

Visit mgma.com/BodyofKnowledge to download the Body of Knowledge brochure and to access domain-specific resources and free quizzes.

About MGMA:MedicalGroupManagementAssociation(MGMA)isthepremiermembershipassociationforprofessionaladministratorsandleadersofmedicalgrouppractices.Since1926,MGMAhasdeliverednetworking,professionaleducationandresources,andpoliticaladvocacyformedicalpracticemanagement.MGMAserves21,500memberswholead13,700organizationsnationwideinwhichsome275,000physiciansprovidemorethan40percentofthehealthcareservicesdeliveredintheUnitedStates.

About ACMPE:TheAmericanCollegeofMedicalPracticeExecutives(ACMPE)isthestandard-settingandcertificationbodyofMGMA.ACMPEwasestablishedin1956asanaffiliatetoMGMAtoprovideboardcertification,self-assessmentandleadershipdevelopmentformedicalpracticeexecutives.EarningyourprofessionalACMPEcertificationelevatesyouintheeyesofyourpeersandyoursupervisors,andhelpsadvanceyourcareerandsalaryopportunities.

Conference planning volunteers n RandyW.Cook,MPH,FACMPE,seniormedical

practiceconsultant,StateVolunteerMutualInsuranceCo.,Brentwood,Tenn.

n Jennifer“Nifty”Gosney,CPA,directoroffinance,DepartmentofSurgery,ScottandWhiteHealthSystem,Temple,Texas

n StephenMandolesi,MPH,directorofpayercontracting,EastRegion,RMSLifelineInc./DaVitaInc.,Fairfax,Va.

n DanielD.Mefford,MBA,FACMPE,CPA,consultant,PracticeResourceManagementGroupInc.,Columbus,Ohio

n EdwardJ.Myslik,MBA,CMPE,CPA,directoroffinance,CapitolAnesthesiologyAssociation,Austin,Texas

n GregoryS.Pawson,CMPE,CPA,CMA,chieffinancialofficer,Women’sHealthcareAssociatesLLC,Beaverton,Ore.

n DonaldStumpp,CPA,managerofpayercontracting,AmericanHealthNetworkInc.,Indianapolis

n CharlesVirnau,MBA,CPA,directorofbusinessadministrationandoperations,ScottandWhiteInpatientMedicine,Temple,Texas


Sunday, March 278:00 am-6:30 pm

Conference registration open

8:30 am-3:30 pmACMPE workshops*

2:00-5:00 pmLeading Edge sessions

5:00-7:45 pmExhibit Hall open with Industry Insight presentations

5:00-5:45 pmNetworking break

5:45-6:45 pmKeynote session: Adapting to the New Healthcare Market

6:45-7:45 pmHappy Hour

* Additional registration fee required

Monday, March 287:30 am-5:00 pm


7:30-8:00 amContinental breakfast

8:00-9:15 amGeneral session: Succeeding in an Accountable Care World

9:00 am-12:30 pmExhibit Hall open with Industry Insight presentations

9:15 am-10:00 amNetworking break

10:00-11:15 amConcurrent sessions – 100 series

11:15-11:25 amStretch break

11:25 am-12:40 pmConcurrent sessions – 200 series

12:40-1:35 pmLunch

1:35-3:45 pmExhibit Hall open with Industry Insight presentations

1:35-2:50 pmConcurrent sessions – 300 series

2:50-3:45 pmNetworking break

3:45-5:00 pmConcurrent sessions – 400 series

5:00-6:30 pmRefreshing Ideas: Hors d’oeuvres, cocktails and discussion of Henry Evans’ Winning with Accountability

Tuesday, March 297:30 am-1:00 pm


7:30-8:15 amContinental breakfast





11:15 am-12:30 pmConcurrent sessions – 700 series

Schedule at a glance

MGMA members – bring your team and save!Physicians registering with an MGMA member pay the member price.

When two or more colleagues from the same practice register for this conference, the second and subsequent team member(s) receives $100 off his/her registration fee.

Teams must register by calling MGMA toll-free 877.275.6462, ext. 1888. Team members are encouraged to register at the same time.


ACMPEworkshops:EarningtheCMPEandFACMPEDesignations*Sunday, March 27

8:30am-3:30pm

Registrationfee:$225(lunchprovided)

ACMPEcredit:6.5hours

Attendbothworkshopsforadiscountedpackagepriceand

pursueyourcertificationandFellowshipsimultaneously.

PathwaytoCertification:EarningtheCMPEDesignation*Sunday, March 27

8:30am-12:00pm

Registrationfee:$150(lunchprovided)


During this interactive session, you will:• Gainvaluabletest-takingtipsandassessyourreadinessto

taketheexams

• Takea50-questionsampleobjectiveexam

• Learntheessaygradingcriteria

• View“passing”and“notpassing”essayresponses

• Writearesponsetoanessayquestion

• ReceivefeedbackonyouressayresponsefromanACMPEFellow

• Learnabouttheprocesstocompletetheothertwoboardcertificationrequirements–presentationsandcontinuingeducationhours

PathwaytoFellowship:EarningtheFACMPEDesignation*Sunday, March 27

12:30-3:30pm

Registrationfee:$95


This energetic session will jump-start your pursuit of Fellowship with:

• AnoverviewoftheFellowshiprequirements

• Exercisestogetyoustartedonyourpaperorcasestudies

• Topicbrainstorminganddevelopment(Bringanytopicideasyoumayhave!)

• Anoutlineevaluationexerciseillustratingthegradingprocess

• Tipsonavoidingthecommonpitfallsindevelopinganoutline

*Additional fee required. Sign up for these programs on the registration form, page 19.

TheAmericanCollegeofMedicalPracticeExecutives(ACMPE)isthecertificationandstandard-settingbodyofthe

MedicalGroupManagementAssociation(MGMA).

ACMPE preconference

Engage yourselfGetengagedinaprocessthatwilltakeyourcareertothenextlevel–earningcredentialsthroughtheAmericanCollegeofMedicalPracticeExecutives.TherewardsenjoyedbyCertifiedMedicalPracticeExecutives(CMPEs)andFellowsinACMPE(FACMPEs)areworththechallenge.Formoreinformation,visitmgma.com/acmpeorcalltheACMPEcertificationhelpdesktoll-freeat877.275.6462,ext.1869.

Engage with like-minded colleagues at the Pathway workshops to accelerate your pursuit.

“I believe that the CMPE designation helps

secure better positions and better pay. It aided

me in obtaining my current position and has

helped me attain goals that, at one time,

seemed unreachable.”

KathrynRhodes,MBA,CMPE,Administrator,TheHealthcareStrategyGroup,Louisville,Ky.

“Achieving Fellowship wasn’t the end of my

professional development road — it was

more like a beginning: expanded leadership

opportunities, thought-provoking discussions,

a much more informed take on healthcare in

general. It’s easy to see why Fellows are held in

such high regard.”

PatriciaLBrewster,MHA,FACMPE,ChiefExecutiveOfficer,SouthernOrthopaedicFoundationInc&SouthernOrthopaedicSpecialistsLLC,Atlanta,Ga.


Sunday, March 27 1:00-6:30 pm


2:00-5:00 pm

Leading Edge SessionsLeadingEdgesessionsareforindividualswhowanttotakefulladvantageofthemanyeducationalofferingsandgetaheadstartontheconference.Twoofthesessions,FoundationsofPayerContractingandFoundationsofFinancialManagement,areforattendeeswhowanttogainorfurtherdevelopthefundamentalknowledgethatisessentialforeffectivegrouppracticemanagement.Thethirdsession,AdvancedApplicationsforMicrosoftExcel®PivotTablesinaMedicalPractice,isforindividualswhowanttoexplorehowExcelpivottablescandramaticallyaffectproductivity.

2:00-5:00 pm

Foundations of Payer ContractingRandy Cook, MPH, FACMPE, senior medical practice consultant, State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Session description:Thisfoundation-levelcourseoffersacomprehensiveoverviewoftheknowledgeandskillsamedicalpracticeadministratormusthavetocreateaneffectivepayer-contractingstrategy.Youwillfindouthowtodevelopafee-analysissystemandconductareimbursementanalysis.Additionally,youwilllearnaboutmeasuringcostandusingittosetapricingpolicy.Allattendeeswillreceivealinktoaresourcepackageoftemplates,tools,worksheetsandotherresources.Youwillleavethissessionwithacompletemodelofhowtobuildmanaged-carestrategiesforyourpractice.

This session will provide you with the knowledge to:• Evaluatethefinancialsandmeaningofawrittencontract

• Calculatethe“walk-awayopportunity”

• Determinewhatdatatogatherfromyourpractice-managementsystem

2:00-5:00 pm

Foundations of Financial ManagementLee Ann H. Webster, FACMPE, CPA, practice administrator, Pathology Associates of Alabama PC, Birmingham, Ala.

Session description:Managingasuccessfulmedicalpracticerequiresasolidunderstandingofavarietyoftopics.Financialmanagementiskeyamongthese.Thissessionisdesignedfornewandexperiencedpracticeadministrators,aswellasforexperiencedfinancialprofessionals.Newadministratorswillgainthefundamentalknowledgenecessarytosucceedasapracticeexecutiveorfinancialmanager.Experiencedadministratorswillsolidifyandimprovetheirfinancialskills,andexperiencedfinancialprofessionalsnewtopracticemanagementwillgainanunderstandingofmedicalpracticefinancialterminologyandissues.Allwillwalkawaywithrelevant,practicaltipsonhowtopresentfinancialinformationinaclearandconcisewaytomembersoftheirmedicalstaff.

This session will provide you with the knowledge to:• Applythecorefinancialconceptsandskillsformanaginga

practice

• Identifykeyfinancialindicatorsandtheirmeaningsinyourorganization

• Analyzeandexplainfinancialreportstophysicianandnonphysicianproviders

Conference schedule Sunday, March 27


2:00-5:00 pm

Advanced Applications for Microsoft Excel® Pivot Tables in a Medical PracticeNate Moore, MBA, CMPE, CPA, president, Moore Solutions Inc., Salt Lake City

ThepivottablefeatureinMicrosoftExcel®isapowerfultooltohelpmedicalpracticeadministratorsefficientlyanalyzelargeamountsofpracticedataandbringclaritytocomplicatedmedicalpracticechallenges.Thislivedemonstrationwillillustrateavarietyofmedicalpracticescenariosthatcanbesolvedanddepictedusingpivottables.Youwilllearnhowtoapproachandsolveproblemsthroughthemanipulationofpivottablesandhowtoapplythe“logic”ofpivottablestoresolvedata-analysisissues.Also,youwillfindouthowtocreatepivottablesthatyoucanusethroughoutyourpracticeandhowtobuilduponbasicpivottableknowledge.

This session will provide you with the knowledge to:• Reviewpracticescenarioswherepivottablespresenta

powerfulsolution

• Coachnoviceusersinworkingwithpivottables

• Designpivotchartsasvisualsolutionstoorganizingpracticedata

5:00-7:45 pm

Exhibit Hall open with Industry Insight presentations

5:00-5:45 pm

Networking break

5:45-6:45 pm

Keynotesession: Adapting to the New Healthcare MarketThomas C. Royer, MD, president and chief executive officer, Christus Health System, Irving, Texas

Healthcarereformandotherchangeswillshapeourmarketplacemoreinthenextfiveto10yearsthanoverthelast30.Isyourpracticeready?Royer’skeynotesessionwillfocusonunderstandingtheexceptionalchangesthatareoccurringandwilloccurinthenearfuture.Hewillalsoaddressthecriticalleadershiprolesthatpracticeswillassumeinthecreationofinnovativehealthandwellnessprogramsinthefuture.

This session will provide you with the knowledge to:• Explainthemarketdriversofhealthcarereform

• Evaluatetheeffectsofanoutcome-basedmarketplace

• Examinewaysofleadingyourpracticethroughchange

6:45-7:45 pm

Happy HourTheconference’skickoffnetworkingeventwilltakeplaceintheExhibitHall,withexhibitorsprovidingproductsandsolutionstohelpmakeyourpracticemoreefficient.Joinyourfellowattendeesfordrinks,appetizersandnetworkingwithyourpeers.

ThomasRoyer,MD,ischiefexecutiveofficerandpresidentoftheChristusHealthSystem.Dr.Royerleadsday-to-dayoperationsforChristusHealth

andlendsextensiveexpertiseindevelopingphysicianpartnershipsandcommunityhealthprograms.HisextensiveexecutiveexperienceincludestimeasthechairmanoftheboardofgovernorsfortheHenryFordMedicalGroupandseniorvicepresidentofmedicalaffairsfortheHenryFordHealthSystem.HealsospenttwoyearsattheJohnsHopkinsMedicalServicesCorp.andWymanParkMedicalAssociatesinBaltimoreinavarietyofpositions,includingchiefexecutiveofficer,presidentandchiefoperatingofficer,aswellasvicepresidentofclinicaloperations.PriortohistimeinBaltimore,hespent18yearswiththeGeisingerMedicalCenterandClinicinDanville,Pa.,holdingpostsasseniorvicepresidentandmedicaldirector.

Conference schedule Sunday, March 27


Monday, March 287:30 am-5:00 pm


7:30-8:00 am

Continental breakfast

9:00 am-12:30 pm


8:00-9:15 am

General session: Succeeding in an Accountable Care WorldJohn A. Deane, MPA, chief executive officer, Southwind Health Partners LLC, The Advisory Board Company, Nashville, Tenn.

Inthisgeneralsession,Deanewillfocusonhowmedicalgroupsshouldadapttoamarketplacethatisshiftingfromaunit-basedrevenuesystemtoasystemthatrewardsaccountableandreliableoutcomes.Hewilldiscussseveralbusinessmodelsforadaptingtohealthcaremarketchanges,includingtakingthemarket-leaderrole,nichemarkets,andmodelsforaligningwithhospitalsandotherentities.

This session will provide you with the knowledge to:• Recognizethevariousadaptationoptionsforaphysician

practice

• Selecttheadaptationoptionthatisafitforyou

• Alignincentiveswithaffiliationpartners

9:15 am-10:00 am

Networking break

10:00-11:15 am

Concurrent sessions – 100 series

101. Revenue-Cycle Track: Fine-Tuning Pre-Visit Revenue-Cycle ProcessesSarah Holt, PhD, FACMPE, practice administrator, Cape Girardeau Surgical Clinic Inc., Cape Girardeau, Mo.

Therevenuecyclestartslongbeforeaninvoicereachesthebusinessoffice.Thissessionwilladdressthepre-visitprocessesofinsuranceverification,benefitseligibility,chargecaptureandpre-andtime-of-servicecollections.Youwillexplorehowtocapturepotentiallylostrevenuebyidentifyingaccurateinsuranceanddemographicdatabeforethepatientarrives,anddiscoverprovenmethodstoidentifylostchargesandhowtousetoolstoimproveyourpre-visitprocesses.Thesessionwillhelpyousavehoursofworkforyourinsurancestaff,andpreventextensivereworkonthebackend.

This session will provide you with the knowledge to:• Reviewpre-visitprocessesthatsupportrevenuecollection

• Examinethefiscaleffectsofanefficientandaccuratepre-visitinformation-collectionprocess

• Refinepre-visitprocesseswithinyourclinic’spatientflow

JohnDeaneisfounderandchiefexecutiveofficerofSouthwind,acontract-management,interim-managementandconsultingcompanyfocusedonimprovingtheperformanceofphysicianpracticesownedbyhospitals,healthsystemsandacademicmedicalcenters.Deanehasmorethan24yearsofseniorphysicianpracticemanagementandmanagedcareexperience.Hehasledturnaroundengagementsforanumberoflarge,institutionallysponsoredmedicalgroups,facilitatingannualsavingsfrom$2millionto$20million.Inaddition,hehasconsulted

formajorhealthsystemsregardingphysicianalignment,leadingengagementsfocusedonstrategicplanning,physician-compensationmodeldesign,practiceacquisition,turnaroundrestructuringandalternativemodelsofphysicianalignment.

Conference schedule Monday, March 28


102. Assess Your Practice’s Readiness for Healthcare Reform and a Transformed Health SystemDave Gans, MSHA, FACMPE, vice president, innovation and research, Medical Group Management Association, Englewood, Colo.

ThePatientProtectionandAffordableCareActwillfundamentallychangeournation’shealth-insuranceandhealthcare-deliverysystems.Withhealthcarereformalreadyunderway,itisessentialthatpracticeleadersunderstandhowpatientdemographics,demandforservices,payermixandphysiciancompensationcouldbeverydifferentinthefuture.Thissessionwillofferstrategiesyoucanusetoprepareyourpracticeforthenewhealthcareenvironmentandprovidemetricsthatcanassessyourorganization’sreadinesstofunctioninatransformedhealthsystem.

This session will provide you with the knowledge to:• ReviewmajorgoalsandtimelinesofthePatientProtection

andAffordableCareAct

• Explorepotentialchangesinpatients,servicedemands,caredeliveryandpayments

• Definemetricsforassessingapractice’sreadinessforhealthcare-reformchanges

103. Accountability Matters: Deterring Fraud and Embezzlement in Medical GroupsDenise McClure, CPA, CFE, president, Averti Fraud Solutions LLC, Boise, Idaho

Howwouldyouliketoincreaseprofitabilityby5percentannually?It’spossibleyourmedicalpracticeislosingthatmucheachyearduetosystemicproblemsinyourbilling,collectionandaccountingprocesses.Mostofusbelievethatfraudandembezzlementwillnotaffectus,butithappenseveryday.Andunfortunatelyit’softentheresultofactionsbythosewewouldleastsuspect.Inthissession,youwillhearhowtosafeguardyourpracticebybuildingaccountabilityandtransparencyintoyoursystemsandprocesses.Youwillleavewithtoolsandapproachestopreventionyoucanuseinyourownmedicalpractices.

This session will provide you with the knowledge to:• Explainhowandwhytheftandembezzlementarethreatsto

medicalpractices

• Identifyaccountabilitygapsthatincreaseriskoffraud,embezzlementandunidentifiederrors

• Developtransparencyandaccountabilityinaccounting,billingandcollectionprocessestoclosetheaccountabilitygaps

104. Moore Ways to Use Microsoft Excel® in a Medical PracticeNate Moore, MBA, CMPE, CPA, president, Moore Solutions Inc., Salt Lake City

MicrosoftExcel®hasseveralbuilt-intoolsmedicalpracticemanagerscanleveragetoanalyzeandreportonmedicalpracticedata.ThislivedemonstrationusingMicrosoftExcel2010willfocusonconditionalformattingandthetablesfeaturesintroducedinExcel2007.Conditionalformattinginstantlyhighlightsrelevantdata.Tablesallowuserstofilter,sortandanalyzecriticalpracticedataquickly.Participantswillbeabletoapplybothtoolsanddeterminewheneachisappropriatefortheirdata.

This session will provide you with the knowledge to:• Implementconditionalformattingtoolsinpracticereports

• Filter,sortandanalyzedatawithtables

• Determinewhichtoolsareappropriateforyourpracticedata

11:15-11:25 am

Stretch break



11:25 am-12:40 pm


201. Revenue-Cycle Track: Time-of-Service Revenue-Cycle Processes and CollectionsSarah Holt, PhD, FACMPE, practice administrator, Cape Girardeau Surgical Clinic Inc., Cape Girardeau, Mo.

Haveyouoptimizedyourrevenuestream?Areyoudoingtherightthingsduringthepatientvisit?Tomaximizerevenue,youmustcalculate,benchmarkandanalyzethekeyrevenue-cycleperformanceindicatorsforyourmedicalpractice.Inthissessionyouwilllearnabouttime-of-servicetoolsthatyoucanusetorecognizeandexaminerevenueenhancersduringthepatientvisit.Youwillexplorekeytoolstohelpyoumakethemostofthevisitanddotherightthingsattherighttimetomaximizerevenueinyourpractice.

This session will provide you with the knowledge to:• Examineprocessesthatmaximizerevenuecollectionduring

thepatientvisit

• Managepatients’expectationsofrevenuecollectionthroughtheface-to-faceencounter

• Implementmethodstotrackandmonitorrevenueperformance

202. Utilize Benchmarking to Maximize ProfitsTodd Evenson, MBA, assistant director, survey operations, Medical Group Management Association, Englewood, Colo.

Administratorsfromthemostprofitablemedicalpracticesunderstandhowproductivity,operatingcostsandrevenueinteracttodetermineapractice’sprofit.Thisknowledgeallowsthemtofocustheirattentiononmaximizingprofitfortheirorganizations.Thissessionwilldescribehowtomeasureyourpractice’sperformanceinmultipledimensionsandhowtouseprocessbenchmarking,theconceptoflearningfromthebest,toimproveyourpractice’sbottomline.

This session will provide you with the knowledge to:• Recognizehowthedynamicrelationshipofproductivity,

revenueandoperatingcostsaffectsamedicalgroup’sprofitability

• Describehowtouseprocessbenchmarkingtomodelthepracticesofsuccessfulmedicalgroups

• Comparestaffing,productivity,expensesandprofitstoothermedicalgroupsandbetterperformingpractices

203. MGMA Washington OutlookAnders Gilberg, MGA, vice president, public and private economic affairs, Medical Group Management Association, Washington, D.C.

WithanewCongresssettlingin,thissessionwillprovideatimelylookatpertinenthealthcareissuesunderconsideration.Attendeeswillhearaboutrecentlegislativeandregulatorydevelopmentsandhowproposedchangesmightaffecttheday-to-dayactivitiesofmedicalgrouppractices.ThediscussionwillincludebackgroundinformationandaprogressreportonkeyMedicarepaymentinitiativesenactedaspartofhealthcare-reformlegislation.Thesewillincludeaccountablecareorganizations,bundledpaymentpilotsandnewvalue-basedpaymentmodifiers.

This session will provide you with the knowledge to:• Identifyhowrelevantlegislativeandregulatoryinitiatives

mightaffectgrouppractices

• Concludewhentoexpectimplementationofsignificanthealthcare-reformprovisions

• ListthekeyelementsofpendingMedicarepaymentmodels

204. Managing Practice Data Using the VLOOKUP Function in Microsoft Excel®Nate Moore, MBA, CMPE, CPA, president, Moore Solutions Inc., Salt Lake City

TheVLOOKUPfeatureinMicrosoftExcel®isanindispensabletoolformedicalpracticeadministratorstocombinedatastoredinmultipleplaces.ThissessionwilldemonstratethefundamentalsofVLOOKUPandbuildtomorecomplexapplicationsofthisversatilefunction.ParticipantswillcomeawaywithavarietyofscenariosandpracticaltoolstheycanapplytobenefitfromVLOOKUPintheirmedicalpractice.ThesessionwillbealivedemonstrationusingMicrosoftExcel2010.

This session will provide you with the knowledge to:• ApplythefundamentalsofVLOOKUP

• CombinefunctionstoaddpowertoVLOOKUP

• DiscovermultipleapplicationsforVLOOKUPinamedicalpractice

12:40-1:35 pm

Lunch

1:35-3:45 pm




1:35-2:50 pm


301. Revenue-Cycle Track: Post-Visit Revenue-Cycle OptimizationSarah Holt, PhD, FACMPE, practice administrator, Cape Girardeau Surgical Clinic Inc., Cape Girardeau, Mo.

Howcanyouenableyourinsurancestafftodowhattheydobest:bringinalltherevenuethatyourorganizationisentitledtoreceive?Yourinsurancestaffalwayshastoomuchworktodo,andyourorganizationalwaysneedstogeneratemorerevenue.Whatcanyoudotorefineyourpost-visitbillingprocesses?Thissessionwillexploretheexpertiseandtoolsneededtotakefulladvantageofthepost-visit.Youwilldiscoverhowtosetpost-visitprioritiesandrefinebillingprocessestocapturemaximumrevenue.Additionally,youwilllearntoapplythebestpracticesofcleanclaimsandtimelyfiling.Attheendofthesessionyouwillhavetheknowledgeandtoolsneededtoensurenorevenuefallsbythewayside.

This session will provide you with the knowledge to:• Maximizerevenuethroughminimizinglossofbillable

charges

• Identifytheelementsofcodingcleanclaimsandavoidingrework

• Usetoolstomaximizecollectionsandminimizewrite-offs

302. Numbers to Knowledge: Translating Data Into Actionable InformationTodd Evenson, MBA, assistant director, survey operations, Medical Group Management Association, Englewood, Colo.

Justhavingdatadoesn’tmeanyouwillidentifythe“right”questionorfindtheoptimalsolution.Yourabilitytoanalyzeandcommunicatedataisprerequisitetotranslatingitintoactionableinformation.Thissessionwillcoverbasicanalyticsandexploreeffectivemethodsfordepictingdatainmeaningfulwaystodifferentstakeholders.Youwilllearntheimportanceofcreatingeasy-to-readreportsthatsupportthedecision-makingneedsofphysicianboardsandpracticeleadersalike.

Youwillhaveanopportunitytoapplytheseskillsinthe“AnalyticsandCommunicatingInformation”lab,session402.

This session will provide you with the knowledge to:• Define“actionableinformation”(whatitisandhow

yougetit)

• Identifyeachstakeholder’sacumenandpreferencesforhowinformationisdisplayed

• Illustratehowtocreateeffectivecharts

303. Reporting Practice Data to Your PhysiciansThomas Stearns, FACMPE, vice president, medical practices services, State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Miscommunicationisacommonsourceoffrustrationbetweenphysiciansandadministrators.Effectivelycommunicatingperformanceandfinancialdatatophysiciansisaskillthatcanbelearnedanddeveloped.Thissessionwillcovertheessentialsofhowtocommunicatedatatophysicianssotheyhearthemessageyouintend.Youwilllearnaboutthecommonmistakestoavoidandreapthebenefitsofimprovedcommunicationinyourpractice.

Youwillhaveanopportunitytoapplytheseskillsinthe“AnalyticsandCommunicatingInformation”lab,session402.

This session will provide you with the knowledge to:• Recognizehowphysicianshearatopic

• Translateessentialpracticemetricsforincreasedphysicianunderstanding

• Identifycommonmistakesincommunicatingwithphysicians


Save Yourself Some Money and Attend the MGMA 2011 FM-PC conference

If you wonder why I said “save yourself some money

and attend”, it is not because they are giving money

away or I have a coupon to give you. It is because

the quality of the content is always top-notch and

you will be able to take back more than enough new

ideas to incorporate into your practice to more than

cover the costs of airfare, hotel, food, incidentals,

etc. I have been to a number of conferences one

time never to return because no matter how great

the city or the weather, the conference was not of

value to my company. I have always found value at

the MGMA FM-PC conference and credit it for many

improvements and money-saving processes that I

have incorporated into our practice.

This is a conference focused on improving your

bottom line and if you attend, I will guarantee that

you will “save yourself some money” in the long run.

Nancy Wilkes VP, Practice Management Technology

UCI Medical Affiliates, Inc.

Columbia, S.C..


304. Positively Transform the Practice With Web-based TechnologyRosemarie Nelson, MS, principal, MGMA Health Care Consulting Group, Jamesville, N.Y.

Inthisfast-pacedsessionyouwillgettime-savingtipsaboutspecificoperationalissues.YouwilllearnnewwaystoworkharderandsmarterasyouapplyWeb-basedtoolstomakemoreeffectiveuseofphysicianandstafftime.You’llleavethissessionwithnewideasaboutusingtechnologytoimprovedailyfinancialoutcomes.Andyou’lllearntoevaluatehowtoadoptnewtechnologytoolsforyourorganizationtoassiststaffandphysicianswiththechange-managementprocess.

This session will provide you with the knowledge to:• IdentifythevarietyofWebtoolsavailabletoreachyour

patientsandexcelatservicedelivery

• DeterminetheeffectsofvariousWeb-basedservicesonyourpractice’sefficiencyandyourpatients’satisfaction

• Prioritizetechnologyimplementationstomeetyourpracticeobjectivesandgoals

2:50-3:45 pm

Networking break

3:45-5:00 pm


401. Silent PPOs: An Enforcement StrategyRandy Cook, MPH, FACMPE, senior medical practice consultant, State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Smallpayers,whichusuallyconstitutelessthan1percentofthepractice’sbusiness,oftencanbethesecond-orthird-largestpayergroup.Howcanthisbe?Thesesmallpayersoftentakediscountsthatarenotearned.Theytakeinappropriatediscountsgiventheirvolume,andtheydothiswithoutcontractualauthority.Thissessionwillshowyouhowtoidentifypayercontractsthatareleasedtoothernetworksandwilldetailhowtoestablishasmall-payerenforcementprocess.Youwillreceivearesourcepackageofenforcementletters,contracttemplatesandamodelenforcementplan.

This session will provide you with the knowledge to:• Useapricingpolicytosetanenforcementthreshold

• Identifypayercontractsthatareleasedtoothernetworks

• Articulatethefundamentalsofbuildingyourownenforcementplan

402. Analytics and Communicating Information (Lab)

Todd Evenson, MBA, assistant director, survey operations, Medical Group Management Association, Englewood, Colo. and Thomas Stearns, FACMPE, vice president, medical practices services, State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Miscommunicationisacommonsourceoffrustrationbetweenphysiciansandadministrators.Effectivelycommunicatingperformanceandfinancialdatatophysiciansisaskillthatcanbelearnedanddeveloped.Thislabexperiencewillcovertheessentialsofhowtocommunicatedatatophysicianssotheyhearthemessageyouintend.Youwilllearnaboutthecommonmistakestoavoidandreapthebenefitsofimprovedcommunicationinyourpractice.

Thislabfocusesonthetoolsandapplicationsassociatedwiththepresenters’earliersessions.

This session will provide you with the knowledge to:• Recognizehowphysicianshearatopic

• Translateessentialpracticemetricsforincreasedphysicianunderstanding

• Identifycommonmistakesincommunicatingwithphysicians

403. Optimizing the Benefit of Using Nonphysician ProvidersDave Gans, MSHA, FACMPE, vice president, innovation and research, Medical Group Management Association, Englewood, Colo.

Mostmedicalgroupsemploynonphysicianproviders–nursepractitioners,physicianassistantsandotherlicensedprofessionals.Ingeneral,medicalgroupsthatusenonphysicianprovidersreportincreasedfinancialperformance.However,questionspersistconcerninghowtobestincorporatetheseprofessionalsinthepractice.Whatistheoptimalratioofnonphysicianprovidersperphysician?Isthereadiseconomyinwhichhavingmorenonphysicianprovidersdecreases,ratherthanincreases,profitability?Thissessionwilldescribestrategiesamedicalpracticecandrawupontoemploynonphysicianproviders.Youwillalsolearnaboutthefinancialandproductivitymetricsyoucanusetoassesspracticeandproviderperformance.

This session will provide you with the knowledge to:• Describehownonphysicianprovidersaffectamedical

group’seconomicperformance

• Outlinestrategiesforemployingnonphysicianproviders

• Identifymetricstoassessproviderproductivityandoverallfinancialperformance



404. Optimize Your EHR for the Future With Data AnalysisRosemarie Nelson, MS, principal, MGMA Health Care Consulting Group, Jamesville, N.Y.

Doyouhaveanelectronichealthrecords(EHR)systemthatyouarenotfullyutilizing?AreyourealizingthefullbenefitsanEHRcandeliver,especiallyintheanalysisofclinicaldataandtherolethatanalysisplaysincontracting?Thisinteractivesessionwillpresentthemethodsforcollectingclinicaldataandpresentinginformationtoproviderstofacilitatetheadoptionofprotocolsandstandards.Theframeworkprovidedwillpositionyourpractice’ssuccesswithclinicalperformancecontracting.

This session will provide you with the knowledge to:• Determinemethodologyfordeliveringtimelyfeedbackto

providersaboutadherencetoclinicalprotocols

• Identifydeliverablesbasedonstandardization

• Producedataforproviderstopromotetheadoptionofstandards

5:00-6:30 pm

Refreshing Ideas: Tools for Progressive Practice ManagementJoinyourcolleagues,shareyourexperiences,andgainadditionaltipsonhowtomakeaccountabilityworkforyouandyourpracticeatourinauguralRefreshingIdeasevent.Getreadyforaninterestingandfuneveningoflearningandconversationwhereyoucansnack,drinkandgetterrificleadershipknowledgethatyoucanuseimmediately.

Henry J. Evans, co-founder and managing partner, Dynamic Results LLC, Dallas

Whatisaccountability?Whyisitimportantinourchanginghealthcareenvironment?Whatisyourroleincreatingacultureofaccountabilityinyourpractice?Howcanaccountabilitymakeyouandyourpracticemoresuccessful?

HenryJ.Evans,authorofWinning With Accountability: The Secret Language of High-Performing Organizations,willshareinsightsandleadadiscussionabouthiscompellingandstraightforwardapproachestosettingclearexpectationsandimprovingperformance.Participateinthisengagingdialoguewhileyoulearnaboutprinciplesthatyoucanconfidentlyandreadilyapplyasyounavigatethroughthemanychangesthatlieahead.

This session will provide you with the knowledge to:• Defineaccountabilityasapositiveattribute

• Determinetheroleofaccountabilityinyourpractice,careerandleadershipstyle

• Identifyspecificwaystoapplyaccountabilityprinciplesinyourmedicalpractice



Tuesday, March 297:30 am-1:00 pm


7:30-8:15 am

Continental breakfast

8:15-9:30 am


501. Payer Auditing: Enforcement Strategies for Payer ContractingPenny Noyes, president, Health Business Navigators, Bowling Green, Ky.

Afterthenegotiationshavewrappedup,physicianpracticescannotaffordtosimplyassumethatthepayerwilladministertheagreementcorrectly.Yourpracticeneedsanenforcementplanforeachpayer.Thesavvyadministratormustlearntomonitorthecomplianceofinsurers,networks,payersandotherpartiesaccessingthediscountsandtermsofcontractagreements.Thissessionwillteachyouhowtobuildapackageofenforcementstrategiestoensurepayercompliancewiththetermsoftheiragreements.

This session will provide you with the knowledge to:• Assesscontractcomplianceforyourpractice

• Createeffectivemonitoringsystemsforyourcontracts

• Developsystematicprocessestoverifythatpaymentis

madeandthatitreflectstheneededbottomline

502. Preparing for Global PaymentsTim Shoger, senior vice president, Health Directions LLC, Oakbrook Terrace, Ill.

Governmentandcommercialpayersandleadingproviderorganizationsarepromotingglobalpaymentasthenextstepinhealthcarereform.Thissessionwilladdresshowtopreparemedicalgroupstothriveunderemergingglobalpaymentmodels.Itwilloutlinespecificchangesinclinicalandfinancialoperationsthatarekeytotransitioningawayfromfee-for-servicereimbursementandtakingadvantageofglobalpaymentopportunities.Youwilllearnaboutclinicalandbusiness-officeprocessesthatareessentialforadoptingapatient-centeredmedicalhomemodelofcare.Additionally,youwillexploreviableoptionsforpartneringwithhospitalsandotherproviderentitiestoformaccountablecareorganizations.

This session will provide you with the knowledge to:• Establishequitablerisk-andreimbursement-sharing

methodstoprotectagainstproblemswithpreviouscapitationmodels

• Implementeffectiveprocessesformanagingperformanceunderglobalpayments

• Configureelectronicmedicalrecordstomanagefinancialtrackingandglobalpaymentqualityandreportingrequirements

503. Medical Practice MergersReed Tinsley, CPA, CVA, CFP, CHBC, consultant, Cypress, Texas

Aspressurescontinuetomountontheprofitabilityandsuccessofmedicalpractices,manyphysicianstodayareconsideringamergerwithanotherpractice.Whenproperlypreparedandcompleted,mergerscanbeafinancialwin-winforallinvolved;whennotproperlydone,themergeroftenendsupin“divorce.”Afteremphasizingtheprosandconsofamerger,thispresentationwillwalkparticipantsthroughthemergerprocess,highlightingthe“do’sanddon’ts”alongtheway.

This session will provide you with the knowledge to:• Identifyyouroptionswhenconsideringamergerwith

anotherpractice

• Explainthecommonpitfallsthatcanleadtoamergernotbeingproperlyaccomplished

• Articulatehowtomakeamergerawin-winforallthepartiesinvolved

Conference schedule Tuesday, March 29


504. Managing Physicians in TransitionThomas Stearns, FACMPE, vice president, medical practices services, State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Theincreasinguncertaintyinthehealthcaremarketplaceispressuringpracticestoaccommodatenewandinnovativewaysforphysicianstojoinorleaveapractice.Whatarethefactorsaffectingolderandyoungerphysicians,causingthemtoseeknewsolutionsastheymaketransitionsintheircareers?Inthissession,youwillexplorevarioustransitionapproaches,suchasfractionalpartnerships,jobsharingandprofessionalservicearrangements.Youwilllearnabouttheincomedistributionplan(IDP)andwillleavethissessionwithmodelsforaccommodatingtransitioningphysicians.

This session will provide you with the knowledge to:• Describephysician-transitionissuesrelatedtojoining,

leavingorslowingapractice

• Outlinemodelsforaddingorlosingaphysician

• ExplaintheeffectoftheIDPontransitioningphysicians

9:30-9:45 am

Stretch break

9:45-11:00 am


601. Contract Language and Payer Compliance: Tough Problems and Tactical Solutions Penny Noyes, president, Health Business Navigators, Bowling Green, Ky.

Whiletheentirecontractwithapayerornetworkistheinstrumentthatdefinesthetermsofyouragreement,thereimbursementratesarethefirststepinthenegotiationprocess.Findingallofyourcurrentratesandutilization,understatingthenoticerequirementstorenegotiate,creatingatimeline,gettinganinitialresponse,analyzingtheeffects,askingquestionsaboutwhatwasnotincludedintheofferdescription,knowingwhentoaskforcarve-outsandotherimprovementmethods…youwillcoveralloftheminthissession.Practicalorganizationalandanalyticaltoolsandmethods,withrealisticexamples,willbringthenegotiationprocesstolife.

Followingthissessionyouwillhaveanopportunitytoapplytheknowledgegainedinthelab,session701.

This session will provide you with the knowledge to:• Developasystematicnegotiatingapproachforimproved

payerandnetworkreimbursements

• Determinetheeffectofapayerofferoryourcounterofferonyourbottomline

• Employtacticstoimprovethereimbursementexhibits/attachmentsofyourpayeryourcontract

602. Negotiation Skills for Practice ManagersRandy Cook, MPH, FACMPE, senior medical practice consultant, State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Negotiationisaskillrequiredofeverysuccessfulmedicalpracticeprofessional,yetfewhaveanyformaltraining.Beinganeffectivenegotiatorrequiresmorethanjustknowledgeofyourcontracts.Youalsoneedtounderstandandusespecificskillsandsubtletoolsthatwillputyouinthedriver’sseat.Byrecognizingthetypeofnegotiationenvironment,preparingproperlyanddetermininghowtoapplytherighttacticattherightmoment,youwillimproveyournegotiationresults.Duringthissessionyouwilllearnabouttheimportanceofbodylanguageandhowtousethisknowledgetoimproveyourpractice’sfinancials.

Followingthissessionyouwillhaveanopportunitytoapplytheknowledgegainedinthelab,session702.

This session will provide you with the knowledge to:• Describethedifferentnegotiatingenvironments

• Summarizenegotiationtactics

• Recognizethevarioussignalsyouandotherssendwithbodylanguage

603. Ancillary Revenue: Building New Revenue Opportunities for Your Medical PracticeReed Tinsley, CPA, CVA, CFP, CHBC, consultant, Cypress, Texas

Animportantoptionforenhancingrevenueandincreasingprofitistheimplementationofnewservicelinesoraddingancillaryservices.Thissessionwilldemonstratehowtheadditionofnewrevenueopportunitieshascontributedtothefinancialturnaroundofmanymedicalgroups.Youwillexplorethetoolsyoucanusetoassesspossibilitiesforyourownpracticeanddiscoverhowtogainphysiciansupport.Serviceoptionswillbeidentifiedforprimarycare,single-specialty,multispecialtyandacademicgroups,includingambulatorysurgerycenters,freestandingcancer-treatmentcentersandcomputertomographicandcosmeticcenters.

This session will provide you with the knowledge to:• Identifypotentialancillaryserviceoptionsforyourpractice

• Selecttoolstoforecastthedemandforservicesandpreparepro formafinancialprojections

• Determinehowtobuildphysiciansupportforyourprojects



604. The Tools of Process Improvement: A PrimerFrank Cohen, MPA, MBB, principal and senior analyst, Frank Cohen Group LLC, Clearwater, Fla.

Theframeworkandstandardsofthehealthcareindustryareundergoingsignificantchange.Medicalpracticeswillbeaskedtoproducevalue,outcomeorqualityratherthanunits.Toaccommodatethistransformation,medicalpracticesmustgaincontroloverclinicalquality.Thissessionwillprovideabasicprimeronthetoolsofqualityimprovementandwillprecedealabexperience(session703)whereyoucanpracticeusingthetools.

This session will provide you with the knowledge to:• Articulatethetermsofprocessimprovement

• Applyprocessimprovementinaphysicianpractice

• Identifywhatspecificassistanceyouneedinusingprocessimprovementtoguidetheredesignofapractice

11:00-11:15 am

Stretch break

11:15 am-12:30 pm


701. Contract Language and Payer Compliance: Tough Problems and Tactical Solutions (Lab)

Penny Noyes, president, Health Business Navigators, Bowling Green, Ky.

Thislabfocusesonthetoolsandapplicationsassociatedwiththepresenter’sprevioustwosessions.Attendanceattheearliersessionishighlyrecommendedbutnotrequired.Youwillwalkthroughasampleagreement,identifyingwheresomeoftheobviousandnot-so-obviousprovisionscanbefoundandchanged.Youalsowillseesamplenoticesthatyoumightreceivefrompayers–steeringyoutothecontractsectionthatispertinentandwhatactionyoucantaketoevaluateandmitigatethepossiblenegativeeffectsofnotices.Inaddition,youwilllearnhowtouseyourwell-negotiatedagreementasameasureofpayerperformanceandcompliance.Thissessionwillprovideyouwithasamplecontractandnoticeandshowyouhowtodothehands-onsleuthingtofindandresolvetheissuesthateachpresents.

Thislabfocusesonthetoolsandapplicationsassociatedwiththepresenter’sprevioussession.

This session will provide you with the knowledge to:• Evaluatetheimportantelementsofapayeragreement,

removingfearofwhatlurksinsuchalengthy,legaldocument

• Identifywaystoensurelackofactiondoesnothaveanegativeeffectonthepractice

• Useyouragreementtermswhendealingwithadministrationofclaims,payernoticesandothercontract-relatedmatters

702. Negotiating Skills for Practice Managers (Lab)

Randy Cook, MPH, FACMPE, senior medical practice consultant, State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Negotiationisaskillrequiredofeverysuccessfulmedicalpracticeprofessional,yetfewhaveanyformaltraining.Beinganeffectivenegotiatorrequiresmorethanjustknowledgeofyourcontracts.Youalsoneedtounderstandandusespecificskillsandsubtletoolsthatwillputyouinthedriver’sseat.Byrecognizingthetypeofnegotiationenvironment,preparingproperlyanddetermininghowtoapplytherighttacticattherightmoment,youwillimproveyournegotiationresults.Duringthislabexperienceyouwillfindoutabouttheimportanceofbodylanguageandhowtousethisknowledgetoimprovethefinancialsofyourpractice.

Thislabfocusesonthetoolsandapplicationsassociatedwiththepresenter’sprevioussession.

This session will provide you with the knowledge to:• Identifyyournegotiatingenvironment

• Determinewhenandhowtoapplynegotiationtactics

• Interpretandemploybodylanguageeffectively

703. Tools of Process Improvement (Lab)

Frank Cohen, MPA, MBB, principal and senior analyst, Frank Cohen Group LLC, Clearwater, Fla.

Processimprovementcanbeoneofthemostdifficultchallengesapracticeadministratormustmanage.Inthisfollow-uplabexperiencetothe“ToolsofProcessImprovement”session,youwillgethands-onpracticewiththenutsandboltsofprocessimprovement.Usingmetricsandtools,youwilltakethenextsteptowardimplementingprocessimprovementinyourpractice.

This session will provide you with the knowledge to:• Interpretthekeymetricsofprocessimprovement

• Practicetheapplicationofvariousprocess-improvementtechniques

• Recallpracticaltipsoncommunicationandimplementationofprocess-improvementinitiatives



You come in search of solutions.

You’ll leave with knowledge about an array of products and services to meet your needs.

The MGMA 2011 Financial Management and Payer Contracting Conference Exhibit Hall is your source for information about the products and services to help your group practice succeed. Dedicate time during the conference to visit the Exhibit Hall, find answers to your challenges, and build important relationships. What you learn from the product and service experts will enable you to make informed decisions about your practice’s current and future needs.

Exhibit Hall hours

Sunday,March275:00-7:45 pm

Monday,March289:00 am-12:30 pm and 1:35-3:45 pm

Tuesday,March29closed

Industry InsightsJoinleadingsolutionprovidersandMGMAsubject-matter

expertsforfocused,insightful20-minuteeducationaland

Q&Asessions.Eachtopicisdesignedtohelpyouunderstand

opportunitiesforenhancedrevenueorcostsavingsinyour

practice.Thecompletescheduleofpresentationswillbe

availableintheMGMA2011FinancialManagementand

PayerContractingConferenceon-sitematerials.

Exhibitors


Air transportationMGMArecommendsflyingintotheBaltimore/WashingtonInternationalThurgoodMarshallAirport(BWI)locatedabout25minutesfromthehotel.Taxiratesstartat$30fromtheairporttothehotel.

Conference cancellation policyAllconferenceregistrationcancellationsmustbereceivedinwritingtotheMGMAServiceCenter,104InvernessTerraceEast,Englewood,CO80112-5306,orfaxedto303.643.4439nolaterthanThursday,March23,2011,andaresubjecttoa$150processingfee.NOREFUNDSORCREDITSwillbeissuedafterThursday,March23,2011.Cancellationsbytelephonewillnotbeaccepted.Allhotelcancellationsmustbemadedirectlywiththehotel.Yourhotelreservationconfirmationwillprovidedetailsonmakingchangesorcancelingyourlodgingreservation.

If,foranyreason,MGMAmustcanceloneofitsprogramsorturnyouawayduetolimitedattendanceattheconference,yourregistrationfeewillberefundedinfull.However,youareresponsibleforyourownairlineandhotelreservations.MGMAcannotbeheldaccountableforanycancellationchargescausedbyprogramcancellationorattendancelimitations.

CalltheMGMAServiceCentertoll-free877.ASK.MGMA(275.6462)ifyouaregoingtosendasubstituteregistrant.IfthesubstitutehasadifferentMGMAstatus,wewilladjustthefeeaccordingly.

ACMPE workshops cancellation policyAregistrationcancellationmustbepostmarkednolaterthan10businessdayspriortoeachprogramandissubjecttoa$25processingfee.Nopartialorfullrefundorcreditwillbemadeafterthisdateorforfailuretoattend.Cancellationbytelephoneisnotvalid.Allcancellationsmustbereceivedinwriting.

IfforanyreasonitisnecessaryforACMPEtocanceloneofitsprogramsorturnyouawayduetolimitedattendance,wewillrefundtheregistrationfeeinfull.Youareresponsibleforyourownairlinereservations,andwecannotbeheldaccountableforanycancellationchargesforairlineticketscausedbysuchprogramcancellationsorattendancelimitations.

AttireBusinesscasualattireisappropriateforallconferencefunctions,includingthereceptions.Meeting-roomtemperaturesvary.Werecommendwearinglayersandbringingalightsweaterorjacketforyourcomfort.

FacultyMGMAreservestherighttochangefacultyormodifyprogramcontent.

Note to those with special needsWewishtotakestepstoensurethatnoindividualwithadisabilityisexcluded,deniedservices,segregatedorotherwisetreateddifferentlythanotherindividualsbecauseoftheabsenceofauxiliaryaidsorservices.IfyouneedanyauxiliaryaidsorservicesidentifiedintheAmericanswithDisabilitiesAct,calltheMGMAMeetingsandConferencesDepartmenttoll-freeat877.275.6462,ext.1875,priortoyourarrival.

Continuing-education and ACMPE credit hoursTheAmericanCollegeofMedicalPracticeExecutives(ACMPE)isMGMA’sstandard-settingandcertificationbodyandpromotes

theprofessionalgrowthofleaders.BydevelopingtheBodyofKnowledgeforMedicalPracticeManagement,ACMPEprovidesacentralframeworkforMGMAresources.Thisprogramisapprovedtoreceiveamaximumof13.75credithoursasassignedbytheACMPE.

CMEcreditTheMedicalGroupManagementAssociation(MGMA)isaccreditedbytheAccreditationCouncilforContinuingMedicalEducationtosponsorcontinuingmedicaleducation(CME)forphysicians.MGMAtakesresponsibilityforthecontent,qualityandscientificintegrityofthisCMEactivity.MGMAdesignatesthisCMEactivityforamaximumof14credithoursinCategory1ofthePhysician’sRecognitionAwardoftheAmericanMedicalAssociation.

CPEcreditMGMAdesignatesthiscontinuingprofessionaleducation(CPE)activityuptothemaximumnumber

of16.5contacthoursofcreditintheSpecializedKnowledgeandApplicationsFieldofStudy.MGMAisregisteredwiththeNationalAssociationofStateBoardsofAccountability(NASBA)asasponsorofcontinuingprofessionaleducationontheNationalRegistryofCPESponsors.StateboardsofaccountancyhavefinalauthorityontheacceptanceofindividualcoursesforCPEcredit.ComplaintsregardingregisteredsponsorsmaybeaddressedtotheNationalRegistryofCPESponsors,150FourthAve.N.,Ste.700,Nashville,TN37219-2417.Website:nasba.org.Formoreinformationregardingadministrativepolicies,suchascomplaintandrefund,pleasecontactourofficesat877.275.6462,ext.1875.

Hotel and conference siteBaltimoreMarriottWaterfront700AliceannaStreetBaltimore,MD21202Phone:410.385.3000Reservations:800.266.9432http://www.marriott.com/hotels/travel/bwiwf-baltimore-marriott-waterfront

Roomrate:Standardguestroomsare$229pernightforsingleordoubleoccupancy,plus13.5percenttocoverstateandlocaltaxes,aswellasoccupancytax(subjecttochange).

Reserve your hotel room early!MGMAhasreservedalimitedblockofroomsuntilFriday,February4,2011.Afterthisdate,reservationsatthegroupratewillbeacceptedonaspace-availablebasisonly.Pleasenote,iftheroomblockfillspriortothecutoffdate,MGMAmightnotbeabletoprocuremoreroomsatthegrouprate.

Forsleepingroomreservations,call800.266.9432.IdentifyyourselfasanattendeeoftheMGMA2011FinancialManagementandPayerContractingConferencetoreceivethediscountedgrouprate.Aone-nightdeposit,includingtax,mustaccompanyallreservationrequestsbycash,checkorcreditcard.Reservationscanalsobemadeonlineathttps://resweb.passkey.com/go/mgma2011;enteryourarrivaldate,numberofnights,occupancyandtheroomtyperequestedtogetratesandcheckavailability.

General information


Registration

Method of payment (payment must accompany registration):

) Mail Check enclosed Charge my credit card: VISA MasterCard American Express

Mail the program registration form(s) Card number Exp. date

with your check made payable to MGMA, Cardholder’s name

to the following lockbox address: Cardholder’s signature Date

Medical Group Management Association

P.O. Box 17603, Denver, CO 80217-0603

% Toll-free 877.ASK.MGMA (275.6462)

Fax: 303.784.6110

Registration must be received on or before Friday, Feb. 25, 2011, to receive the early-registration discount. All registrations received after Friday, Feb. 25, 2011, will be processed at the standard fee category. Member rates are a privilege of MGMA membership. You must be a member at the time of registration.We are not responsible for faxes not received. Cancellation of preregistration must be postmarked no later than Thursday, March 23, 2011, and is subject to a $150 processing fee. No partial or full refund or credit will be made after this date or for failure to attend. See “Conference cancellation policy” in this brochure for the full policies regarding cancellations and substitutions.

MGMA2011FinancialManagementandPayerContractingConferenceMeetingcode:FMPC11Datesofconference:March27-29,2011

TeamsmustregisterbycallingMGMAtoll-free877.275.6462,ext.1888Pleasemakecopiesofthisformifmorethanonepersonregisters.

(Checkhereifthisisanewaddress)MGMA member #

Full name

Title Preferred name for badge

Organization

Address

City State ZIP Code

Phone Fax E-mail

Year started in medical group management: Is this your first time attending? Yes No

I will be attending the Refreshing Ideas Networking Event. Yes N0

A special note to the disabled: Please call MGMA’s Meetings and Conferences Department toll-free 877.275.6462, ext. 1875, prior to your arrival if you have a special need and require accommodation to participate in this activity.

RegisteR eaRly … seating is limited!

Registration FeesPostmarked on or before

Feb. 25, 2011 Postmarked after

Feb. 25, 2011

National MGMA member $579 $679

Affiliate $729 $829

Nonmember $779 $879

ACMPE activities

Pathway to Certification and Fellowship workshops (ACMFMJ11) $225

Pathway to Certification workshop (ACMFMB11) $150

Pathway to Fellowship workshop (ACMFMF11) $95

Members:Bringyourteamandtakeadvantageofthesespecialoffers!• Physicians attending with a member pay the member price• When two or more colleagues from the same practice register, the second and subsquent team member(s) receives $100 off his/her registration fee.

Team must register via phone. Call MGMA toll-free 877.275.6462, ext. 1888. Team members are encouraged to register at the same time.

TOTAL DUE FOR REGISTRATION $

Ifyou’dprefernottoreceiveupdatesandpromotionalmaterialfromourexhibitorsandsponsors,[email protected]“FM-PC2011nothird-partypromotions”inthesubjectline.

104 Inverness Terrace EastEnglewood, CO 80112

PRST. STD.U.S. POSTAGE

PAIDDENVER, CO

PERMIT NO 2250

Finding opportunity in uncertain timesMGMA 2011 Financial Management and Payer Contracting ConferenceMarch27-29,2011BaltimoreMarriottWaterfront

Joinyourcolleaguesattheonlyface-to-faceMGMAeducationprogramfocusedonin-depthfinancialmanagementfor2011.

Documents

FMPC 2011 MGMA Brochure