Embed Size (px)
Citation preview
“Delivering flexible IT solutions & services to help
you be more successful.”
April 18, 2023
Ajilon Capabilities Overview
Quality Management
2
Quality Management Professional Services Overview
Introductions
Capabilities
Software Testing
Test Automation
Performance Testing
Delivery Models
Sample Projects
Questions & Discussion
Agenda
3
Ajilon Consulting is a Global, Top Tier, IT services organization with over 40 years of experience in helping clients achieve their business objectives through the appropriate use and implementation of technology.
• Westinghouse Excellence Award• DaimlerChrysler Quality Excellence Award• Ford Motor Company’s Q1 Award• Eastman Kodak Q-1 Silver Award • Verizon Supplier of Excellence Award
Industry Recognition
Global, Top Tier IT Services Provider
ISO 9001-2000 Certified
Operational for 40 years
Headquartered in Melville, New York
Over 13,000 IT professionals worldwide
2008 Global IT Revenues over € 1.173B
Divisions in U.S., UK, Canada, Europe, Australia
Over 50 offices in U.S. and Canada
Preferred vendor to 67 of the Fortune 100
Value-driven IT Solutions customized to clients’ industry and business
Who We Are
4
Number 1 in 8 of the world’s premier marketplaces
Highest levels in service revenue, cash flow and market capitalization in the industry
Annual sales of € 19.65B
More than 6,000 offices in 60+ countries and territories
31,000 Adecco Colleagues
500,000 Associates on payroll daily
Up to 145,000 clients served daily
Ajilon Consulting is part of the Adecco group with the capability to leverage Adecco’s global resources, as required, to provide a complete, cost effective solution.
Global Business Lines
Who We Are
• IT Consulting & Professional Services• Global Solutions Centers• Permanent and temporary IT staffing solutions
• Workforce strategy development• Temporary/contract talent recruitment• Training and management • Across all major industries
• Recruitment of professional finance/office/legal talent• Temporary/part-time staff recruitment• Training/management
• Career transition/outplacement• Leadership consulting/executive coaching• Career development solutions
5
• Transaction Based• Single or Multiple Resources• Client Manages Project & Timelines
• Project Based• Ajilon Owns Project Deliverables• Ajilon Provides Thought Leadership• Ajilon Provides Technical leadership• Ajilon Project Director Manages Engagement
Ajilon provides consulting services across the “Service Delivery Continuum”.
Provide customized solutions tailored to the individual needs of our clients Leverage our experience, technology and thought leadership throughout the project life cycleMaximize value to the client
• Project Based• Flexible Staffing• Ajilon Thought Leaders Available• Client Manages Project Deliverables• Ajilon ensures resource availability at key
milestones
This flexibility allows us to:
Our Delivery Capability
Ajilon Consulting has a robust Quality Practice that enables our clients to maximize their testing dollars while greatly improving quality and time to market with their key software development initiatives.
Quality Services
Software Testing
Test Automation
Performance Testing
Proven testing capabilities
Off-Site, On-site & On-Demand Testing
Development of testing strategies
Expertise in leading testing tools
Dedicated test facility
Quality thought leadership
Solid project management expertise
6
7
Requirements Design Code Internal Test
External Test
Deployed
1
10
100
0.75x
1.0x
2.0x
12.0x
60.0x
100.0x
Normalized Cost of Defect Remediation
Indirect CostDirect Cost
Ajilon’s Quality Management Practice enable our clients to increase the maturity of their Quality Lifecycle Management practices. Transforms your effort from reactive to proactive.
Software Quality Assurance(Defect Prevention)
Software Testing(Defect Removal)
Quality Management Process
8
Quality Services
Ajilon’s Quality Management services are Product Line, ADL and SDLC independent.
RUPAgile
9
Ajilon works to help customers reduce testing costs by sequentially addressing the four Return on Investment (ROI) Enablers.
1. Process Improvement
Improve Testing Efficiency – A Single Unified, Repeatable Process
Identify Defects Earlier in the SDLC and Manage Risk
Eliminate Redundancies (Who is Testing What)
Targeted Testing (Critical Business Scenarios, Complexity, Risk)
2. Economies of Scale
Multiple Applications – One Team
Resources Applied Only During Test – “On Demand”
3. Automation
Automated Manually Intensive Test Activities
Automate Test Activities Prone to Failure via Human Error
Automate Validation of Expected Values
Automate Result Tracking and Reporting
4. Lower Cost Resources
Remaining Manual Tasks in Simple Steps
Offsite Resource Rates
Return on Investment
10
Ajilon’s Software Testing Services include all types of testing for any type of Software Development Life Cycle (SDLC).
Unit Testing
System Testing
Functional/Regression Testing
White Box/Black Box
Cause/Effect
State Transition
Positive Negative
Interoperability
Usability/Accessibility
User Acceptance Testing
All Test Phases
On Site
Near Shore
Offshore
Combination
Delivery Options
Test Analysis
Test Preparation
Test Execution
Test Measurement
Traditional Waterfall
Iterative (RUP, Agile, etc)
V Model, W Model
Custom
SDLC
Manual Testing Services
Analyze
PrepareMeasure
Execute
New Functionality
1. Reduce the number of defects found in production2. Identify defects earlier in the product lifecycle
Software Testing Services
Goals:
11
Software Testing
Ajilon’s Software Testing Services are customized to provide the best Return on Investment possible for your organization.
Tailor the methodology to client culture
Apply industry best practices
Align the test strategy with primary business needs
Evaluate the technical environment
Apply test organization & planning techniques
Establish communication procedures
Develop a top-down test strategy to verify that applications support the business operations
Test development is derived from critical business scenarios
Prioritization of requirements and test cases
Focus limited resources on critical aspects
Establish solid Test Project Reporting with effective Test Metrics
Guiding Principles
Test Strategy and Plan
Test Cases
Test Progress Report
Test Procedures or Scripts
Key Metrics
Defects in Production vs. Other Phases of SDLC
Trends – Time to fix, Arrival rate, reliability
Code Metrics - % coverage, static analysis
Test Effort Metrics – Automation Included
12
Test Automation & Performance Testing
Ajilon’s Test Automation & Performance Test Services are based on formal methodologies and can be applied to any target technology and/or application. Ajilon methodologies are design to help our customers meet their Return on Investment (ROI) Goals.
Knowledge Transfer is a key component of all Test Automation & Performance Test Services.
Test Automation ROI Accelerators
Performance Testing ROI Accelerators
Increase Test Coverage
Reduce Manual Test Costs
Reduce Test Cycles
Reduce Total Cost of Ownership (TCO) of developed software
Reduce Production Support Costs
Reduce Automation Maintenance Costs
Accelerate Project/Software Delivery
Align Work Effort to Demand
Reduce Total Resource Costs
Reduce Project Costs
Gain Reliable Access to Skilled, Trained Resources
Increase Reusability of Tests
Meet Additional Performance Test Goals of Reliability Testing, Stress Testing and/or Capacity Planning
Reduce Project/Application Risks
Ajilon maintains partnerships with all the major tool vendors
Test Automation and Performance Testing
13
Test Automation Maintenance
Build Maintainability into the Architecture
Function Based and Data Driven Architectures - Two architectures that compliment each other
Function Based creates “maintainability” by working off the GUI objects rather than key strokes
Data Driven creates “flexibility” and script create/execution speed by allowing non-automation testers to create different test “cases” in a spreadsheet to drive the variable test parameters and expected results
Build Maintainability into the Process
Analyze
PrepareMeasure
Execute
New Functionality
To maximize the Return on Investment (ROI) of automation, the automation must be maintainable. There are two critical success factors for maintainability: Architecture Design and Process.
Automation Tasks are Integrated with the overall test process
Automation and Manual Test Resources are all part of the same integrated team
Test Team Manager must understand role of automation
Test Team Manager must know how to implement and integrate automation
Manual Test Resources and end users can contribute to the automation effort
Test Automation Approach
14
Analyze Prepare MeasureExecute• Determine Business
Goals/Evaluate Risks• Review SDLC and Test Processes• Evaluate Available Metrics• Evaluate Application/Code
Maturity/Stability• Adjust Test Goals and Processes• New Functionality Testing• Analyze New Functionality• Determine Complexity/Effort• Determine New Scripts Required• Evaluate Automation Potential• Regression Testing• Review Metrics from Last
Release• Add Last Release to Regression• Determine Impact on
Regression• Determine Req.
Testing/Changes• Find Automation Opportunities
(Entire Regression Set)
• Create/Update Project Plan• Write New Manual Scripts Based on
New Functionality• Review New Functionality Scripts
from Last Release to Determine Changes to the Regression Set
• Update Regression Set Manual & Automated Scripts based on New Additions/Modifications
• Review Regression Set to Determine Automation Candidates
• Automate (Develop, Test, Baseline)• Determine Release Acceptance
Criteria (Metrics)• Adjust Regression Set based on
Automation Gains, Release Goals and Risk Assessment
• Execute New Manual Scripts Recording Results and Timings
• Execute Automated and Manual Regression Set – Record Results and Timings
• Record and Communicate (Manage) Defects to Development
• Adjust Plan as Necessary for Additional Planned Iterations
• Record and Communicate Test Results (Metrics versus Acceptance Criteria) to Stakeholders
• Determine Total Cost of Ownership (TCO) of software from Previous Release (s) for all SDLC Phases
• Determine Impact of Latest Release to TCO (trend & amount)
• Measure Impact of Automation - Changes in Test Cycle, Iterations, % Test Coverage, Man Hours (includes all participating teams)
• Measure Defects found in Production versus other SDLC Phases
• Measure Production Support Costs and impact to cost of the latest changes
• Via Quality/Peer Reviews - • Adjust SQA/SQC Processes
Based on Results (CPI)
Ajilon recommends integrating Automation Process steps into the existing Test Processes.
High Level Methodology
15
Test Automation Service Options
1. Automation Proof of Concept (POC)
Assess the viability of Automation
Validate or select an Automation tool
Build Custom test harness and/or libraries as required
Establish Maintainable Architecture - Data driven/Function based/Variable Driven
2. Automation “Kick Start” – In addition to the POC:
Validate Architecture through use
Build Initial Library of Automation
3. Automation Projects – In addition to the Pilot:
Automation regression test case development and maintenance
Re-engineer Existing Automation - from Record/Playback to Maintainable Architecture
Stand Alone Service or Part of a Total Test Effort (including manual testing and test leadership)
One Time Project or ongoing Service Level Agreement
Assisted Support or Outsourced Project
Knowledge Transfer is a key component of all Automation Services.
Ajilon can help your organization meet its automation goals a number of ways regardless of your current experience level.
Test Automation Service Options
16
Load - How will the system perform given expected work load? (users, transactions, DB lookups, etc)
Stress – How will the system respond when normal work load is exceeded? (Break points, graceful failure, error management, etc)
Reliability – How will the system respond over extended periods of time and/or given partial failure?
Capacity Planning - How much scalability, additional capacity is available? Where is next investment? (hardware and/or software)
Service Management Testing – Are Systems Management and Disaster Recovery Plans adequate?
Ajilon’s Performance Testing
Ajilon has a proven “Testing Methodology” that addresses all aspects of performance testing required.
Performance Testing Approach
17
Performance Test Service Options
Ajilon can help you establish a Performance Test group or provide Performance Test Services.
1. Performance Test “Kick Start”
Validate or select a Performance Test Tool
Establish the Load Farm and Performance Test Development Environment
Assess the viability of Performance Testing
Build a Performance Test Strategy
Validate Strategic and Technical Approach while creating Partial Scope Baseline
2. Performance Test Projects – In addition to the Pilot
Full Scope Performance Test(s) – Baseline or Ongoing Test
Includes full execution of Ajilon’s Five Phase Performance Test Methodology
One Time Projects or Service Level Agreements
Assisted Support or Outsourced Project
Knowledge Transfer is a key component of all Performance Test Services.
Performance Testing Service Options
18
Ajilon’s Global Solution Center in Nashua, New Hampshire offers an “On Demand” Solution for accessing Ajilon’s Software Testing, Test Automation and Performance Testing methodologies and resources.
Ajilon can “fill in the gaps” due to the inherent peaks and valleys of software testing activity, so clients don’t pay for downtime
The Ajilon GSC is an “On Demand” resource that aligns supply to demand
Clients can use the Nashua GSC for as little as one week as opposed to traditional staffing minimums of 3 month contracts
“On Demand” - Pay only for what you use
Physical plant - Over 15K sq. ft of secure lab space; $5M in infrastructure
Resources- Over 50 Consultants with 10+ years experience
SW environments - All Windows, IBM, HP, Sun, OVMS, True64, Unix, Linux, multiple databases
Software Tools - Mercury, Compuware, Radview
HW environments - Compaq, Sun, IBM, HP, Dell, Gateway, Micron, Toshiba, Acer
Network environments - Gigabit Ethernet, Multiple T-1 lines, DSL
20+ Years of Operations
Scalable
Flexible
Responsive
Reusable
Global Solution Center
19
On Demand
Our On Demand service provides a cost effective means for clients to maintain access to a specified skill set for services that do not require the need for full time costly resources. The solution can provide project sourcing or an as required (On Demand) need for IT professionals.
Geographical Location
Nashua, New Hampshire
Skills/Support Available
Manual Testers
Test Leads
Test Automation Architects/Developers
Performance Test Architects
Support Types
Testing Center of Excellence
Software Releases/SLA
Single Software Testing Event
Test Automation Projects or Services
Performance Tests/Services
Nashua
20
On Demand – Ajilon’s Value Statements
Ajilon enables you to realize significant cost savings in software testing, often 25% or more over your own internal cost.
Ajilon’s approach eliminates idle time between releases.
Ajilon provides the capability to ramp-up resources to meet planned or unplanned demand that you don’t have the bandwidth for.
Ajilon provides you with one contact point for scheduling and managing all Testing resources and events, with one consolidated status and one bill.
21
Ajilon’s standard engagement model includes project phases to address knowledge transfer to and from the Ajilon team.
Engagement Project Phases
1. Planning
Gather Project Information
Gain Access to Systems Environments
Build Transition Plan
2. Transition In
Follow Transition Plan (See methods on next slide)
3. Execution
Establish Current Benchmark/Metrics
Deliver Services (Analyze, Prepare, Execute, Measure)
Measure/Adjust/Improve/Repeat
4. Transition Out
Build Transition Plan
Follow Transition Plan
Turnover Remaining Documents/Artifacts
Complete Project Closeout Steps
22
Customized Processes
Phased Approach
Defined Deliverables and/or Service Levels
Single Point of Contact for Delivery
Local Relationship Management
Our flexible Methodologies and scalable Center of Excellence Model, developed over the past 17 years, are instrumental to the success of our Quality Management Services.
Flexible Delivery Model
Industry Best Practices
Benchmarking/Metrics
Continuous Process Improvement
Skilled Resources
Leverage Appropriate Tools
Guiding Principles
OFFSITEONSITE
Steering Committee
ClientSponsors
AccountManager
Lab DirectorTechnologyManager
ClientProject Team
Core Test TeamClientProject Leads
Flex TeamTest Leads
Client Resource Ajilon Resource
TestCoordinator
23
Recent Projects
Description Solution and Value
A Medical Publishing Company was struggling to meet their compatibility testing needs for all the various handhelds on the market for their PDA application.
Ajilon leveraged our PDA/Smartphone experience and created an approach that included twelve environments to execute a test matrix to address the following variables:
Ajilon provides PDA testing experience, industry best practices, speed to market and contingent “On Demand” resources – all at a significant cost savings to our customer.
An insurance company’s Claim System had moved to a quarterly release schedule and needed to support the releases at a low cost while maintaining quality.
Ajilon uses the On Demand model to apply the right number of resources for right time period. Rather that having 2 full time testers – and those testers needed 6 weeks to partially test (75%) each iteration, the Ajilon team of 10 resources can execute 2 iterations of 100% of the tests in less than 10 days...all at a significant cost savings.
A medical company needed testing ongoing support for small discreet development projects.
Ajilon continues to provide testing support for small projects (4-12) weeks. To date, Ajilon has provided test planning, management and execution for 17 different projects in the last 3 years.
An insurance company was facing high local labor rates and a number of different types and sizes of releases.
Ajilon’s offsite/On Demand model continues to be an excellent solution for this company’s testing needs. The team has flexed between 4 and 10 resources over the last three years.
24
Recent Projects - Continued
Description Solution and Value
A Financial Services Company needed occasional Performance Tests but did not want to maintain a team.
Ajilon uses the On Demand model with remote resources to execute Performance Test for different applications when needed. Each project is small - approximately 6 weeks total. Ajilon is able to offer further savings by using part time resources for the high end role of Performance Test architect.
An insurance company’s Claim System had moved to a quarterly release schedule and needed to support the releases at a low cost while maintaining quality.
Ajilon uses the On Demand model to apply the right number of resources for right time period. Rather that having 2 full time testers – and those testers needing 6 weeks to partially test (75%) each iteration, the Ajilon team of 10 resources executes 2 iterations of 100% of the tests in less than 10 days...all at a significant cost savings.
A student loan company was facing high onsite costs and three major releases over the next 2 years.
Ajilon used a combination onsite/offsite delivery model with the majority of the offsite resources working in an On Demand capacity. Ajilon’s ability to provide timely manual testing, test automation and performance testing at the appropriate stages of the project resulted in significant cost savings and the right alignment of effort and skilled resources to need.
A manufacturing company needed independent 3rd party validation to fit within a narrow three week test/ validation window. The company was also seeking process improvement for their validation processes.
Ajilon’s solution provides a cost effective, onshore workforce solution (Nashua GSC) which gave the customer the flexibility to scale up testing to meet their deadlines. The Ajilon approach resulted in a cost effective solution while at the same time reducing the customer’s risk. Ajilon provides the consistent test team from release to release to maximize delivery efficiencies.
25
Recent Projects - Continued
Description Solution and Value
A banking software company was struggling to build test automation to support their primary banking application.
Ajilon worked closely with the existing test teams to build a maintainable test automation framework and script library that they could continue to expand and support. The key component of the project was Ajilon’s ongoing Knowledge Transfer that included “on the job” training and an extensive project closeout.
A legal publishing company was looking for a partner to take responsibility for testing activities.
Since the customer had determined that software testing should not be one of their core competencies, Ajilon continues to provide On Demand software testing for releases, test automation development and maintenance and performance testing.
A major airline was looking to lower their software testing costs while increasing test coverage.
Ajilon implemented an onsite/offsite delivery model and continues to provide On Demand manual and automated testing services. Ajilon has also completed stand-alone test automation effort to convert a large number of automation to a new platform.
A medical company needed ongoing testing support for small discreet development projects.
Ajilon continues to provide testing support for small projects (4-12) weeks. To date, Ajilon has provided test planning, management and execution for 17 different projects in the last 3 years.
An insurance company was facing high local labor rates and a number of different types and sizes of releases.
Ajilon’s offsite/On Demand model continues to be an excellent solution for this company’s testing needs. The team has flexed between 4 and 10 resources over the last three years.
26
Scalable and Responsive• Ajilon can quickly procure the necessary resources to meet our customer’s needs
• Ajilon willingly adjust our Service and Process Levels to match our customer’s goals
Supplemental• Ajilon teams can work in conjunction with, not replacing, customer software test teams
Project Acceleration• Ajilon’s can apply large numbers of resources over short time frames to shorten test cycles – reducing project
timelines and reducing overall costs
Quality & Efficiency• Ajilon’s Solution Center customers get better long-term value through knowledge retention versus hiring “one-
off” contractors
“On Demand” - Pay Only for What You Use• Ajilon can “fill in the gaps” due to the inherent peaks and valleys of software testing activity
• Ajilon “On Demand” customers pay only for what they use
• Ajilon’s Nashua Global Solution Center can accommodate engagements as short as one week as opposed to traditional staffing minimums of 3 month contracts
Flexible• Ajilon differentiates through our willingness and ability to flex to adapt to changing customer needs
Cost effective• The combination of small market rates and “On Demand” results in pricing is typically at least 25% less than
most local markets
Ajilon Value
27
Our ValueWhat sets Ajilon Consulting apart?
Dedicated, experienced leadership
Proven, flexible delivery methodologies that consistently meet budgets, timelines and quality parameters
Internal project management office and guidelines including ISO Certification
Project success rate in the 90th Percentile (exceptional rating within the industry)
Staff augmentation Managed services Professional services
Industry-leading recruiters Ajilon works to understand the Thought leadershipproject vs. just supplying resources
Proven resources and skill sets Ajilon leverages similar experiences Reduced risk
Sound business knowledge Ajilon shares responsibility for Cost and scope managementrecruiting and placement,reducing the burden on you
Proven resources and skill sets Knowledge transition
Sound business knowledge Increased quality of deliverables
Flexible staffing model Proven and repeatable processes
Industry and technology expertise
Opens up your resourcesEngagements managed under Engagements managed undera statement of work a statement of work
ISO-2001 processes across all aspects of service delivery
Value point pricing across all aspects of service delivery
Client Value Continuum
28
Rae Brand– Account Manager 404-729-4805
Jim Lester – Practice Executive, Quality Management (585) 755-4758
Contact Us
“Delivering flexible IT solutions & services to help
you be more successful.”
Questions & Discussion
29
