Fixed Phrases Used in Letters

8/12/2019 Fixed Phrases Used in Letters

1/4

BUSINESS ENGLISH

WRITING BUSINESS LETTERSUseful phrases

Salutation

Dear Mr Brown

Dear Ms White

Dear Sir

Dear Sirs

Dear Madam

Dear Sir or Madam

Gentlemen

Starting

We are writing to inform you that ...

to confirm ... to request ... to enquire about ...

I am contacting you for the following

reason.

I recently read/heard about . . . and would

like to know . . .

a!ing seen your ad!ertisement in ... " I

would like to ...

I would be interested in

#obtaining/recei!ing$ ...

I recei!ed your address from ... and

would like to ...

I am writing to tell you about ...

Referring toprevious contact

%hank you for your letter of March &' ...

%hank you for contacting us.

In re(ly to your request ...

%hank you for your letter regarding ...

With reference to our tele(hone

con!ersation yesterday ...

)urther to our meeting last week ...

It was a (leasure meeting you in *ondon

last month.

I en+oyed ha!ing lunch with you last week in%okyo.

I would +ust like to confirm the main (oints

we discussed on %uesday . . .

Making a request We would a((reciate it if you would ... I would be grateful if you could...

,ould you (lease send me . . .


2/4

,ould you (ossibly tell us/let us ha!e...

In addition" I would like to recei!e ...

It would be hel(ful if you could send us ...

I am interested in #obtaining/recei!ing...$

I would a((reciate your immediate attention

to this matter.

-lease let me know what action you

(ro(ose to take.

ffering help

We would be ha((y to ...

Would you like us to ...

We are quite willing to ...

ur com(any would be (leased to ...

Giving goo!ne"s

We are (leased to announce that ...

I am delighted to inform you that ...

ou will be (leased to learn that ...

Giving #a! ne"s

We regret to inform you that ...

I0m afraid it would not be (ossible to ...

1nfortunately we cannot/we are unable

to ...

2fter careful consideration we ha!e decided

#not$ to ...

$o%plaining

I am writing to e3(ress my dissatisfaction

with ...

I am writing to com(lain about ...

-lease note that the goods we ordered on#date$ ha!e not yet arri!ed.

We regret to inform you that our order n4555

is now considerably o!erdue.

I would like to query the transport charges

which seem unusually high.

&pologi'ing

We are sorry for the delay in re(lying ...

I regret any incon!enience caused

I would like to a(ologi6e for #the delay/the

incon!enience$ ...

nce again" I a(ologise for anyincon!enience.

r!ers Thank you for your quotation of ...

We are (leased to (lace an order with your

com(any for ...

We would like to cancel our order n4...

-lease confirm recei(t of our order.

I am (leased to acknowledge recei(t of


3/4

your order n4...

our order will be (rocessed as quickly as

(ossible.

It will take about #three$ weeks to (rocess

your order.

We can guarantee deli!ery before ...

1nfortunately these articles are no longer

a!ailable/are out of stock.

(rices

-lease send us your (rice list.

ou will find enclosed our most recent

catalogue and (rice list.

-lease note that our (rices are sub+ect to

change without notice.

We ha!e (leasure in enclosing a detailed

quotation.

We can make you a firm offer of ...

Our terms of payment are as follows :

Referring topa)%ent

ur records show that we ha!e not yet

recei!ed (ayment of ...

2ccording to our records ...

-lease send (ayment as soon as (ossible.

You will receive a credit note for the sum of ...

Enclosing!ocu%ents

I am enclosing ...

-lease find enclosed ...

ou will find enclosed ...

$losing re%arks

If we can be of any further assistance"

(lease let us know

If I can hel( in any way" (lease do not

hesitate to contact me

If you require more information ...

)or further details ...

%hank you for taking this into consideration

%hank you for your hel(.

We ho(e you are ha((y with this

arrangement.

We ho(e you can settle this matter to our

satisfaction.

Referring tofuture #usiness

We look forward to a successful working

relationshi( in the future

We would be #!ery$ (leased to do business

with your com(any.

I would be ha((y to ha!e an o((ortunity to

work with your firm.


4/4

Referring tofuture contact

I look forward to seeing you ne3t week

*ooking forward to hearing from you

7 7 to recei!ing your comments

I look forward to meeting you on the &'th

I would a((reciate a re(ly at your earliestcon!enience.

En!ing

Sincerely" *

ours sincerely"*#for all customers/clients$

Sincerely yours" *

8egards" #for those you already know and

have a working relationship with$

Documents

Fixed Phrases Used in Letters