Financial Aid Succession PlanningPresenter – Dr. Wanda C. White, NCCCS

Mrs. Joyce Valentine, M.Ed., NCCCS

Monday, February 12, 2018

Financial Aid Succession Planning

Presenters - Dr. Wanda C. White, NCCCSJoyce Valentine, M. Ed. - NCCCS

Dr. Wanda WhiteDirector of Student

Services

Mrs. Joyce ValentineManager, User Support

Team

Presenters

A. Common Practice in Higher Education PlanningB. What is Succession Planning?C. Succession Planning in OrganizationsD. Succession Planning in Higher EducationE. Succession Planning in Financial AidF. Activity - Create Preferred Listing of Financial Aid

Administrator Master SkillsG. Succession Plan ModelsH. Activity – Developing A Succession PlanI. Q & A

AGENDA

Common Practices of Higher Education Planning

• Master Planning

• Strategic Planning

• Fund-Raising

• Contingency/Emergency Planning

• Governance Planning

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Succession Planning is an ongoing process of identifying future leaders in an organization and developing them so that they are ready to move into leadership roles.

What is Succession Planning?

Succession Planning in Organizations

• Potential Leaders are nurtured through a Internal Leadership Training Program– Focusing on gaining knowledge & experience in

the organization’s mission.– Future leaders engage both internal & external

culture and community affairs

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Corporate Examples of Succession Planning

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• US-based General Electric, Inc. (Jack Welch chose his successor Jeff Immelt)

• Apple, founded in 1976 by Steve Jobs and Stephen Wozniak. (Tim Cook selected to succeed Jobs as CEO).

Succession Planning in Higher Education - 1

• Leadership Succession is the result of– Resignation– Dismissal– Incapacitation (i.e. Illness, accident)– Death

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Succession Planning in Higher Education - 2

• Systematic and Comprehensive Planning Process– Addresses leadership at all senior & key levels– Identification of Key positions – Address needed resources– Program practices – related to professional and

career development of current employees– Mentorship Programs

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Key Succession Plan Positions

• Examples of Key Positions– President– Vice Presidents– Dean- level Positions– Financial Aid Directors– Enrollment Managers– Faculty Leaders– Fiscal Officers

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Succession Planning in Financial Aid

Why develop a Financial Aid Succession Plan?– Increases the pool of experienced Financial Aid

administrators– Ensures qualified applicants available for Financial

Aid Director positions– Reduces the turnover in Financial Aid offices– Reduces the number of compliance issues in

Financial Aid Offices

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Activity - Create a Preferred List of Financial Aid Administrator Master

Skills - 5 minutes

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Succession Plan Model Examples

• Model A – Workforce Planning

• Model B – Leadership Characteristics Model

• Model C – Grow Your Own (GYO): Implications and Strategy

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Model A: Workforce Planning

1 Identify key positions

2 Build Job Profiles for Each Key Position

3 Competency Gap Analysis

4Development Opportunities

5 Individual Development

Plans/Maintain Skills Inventory

From workforce planning

Recruit from outside2/5/1815

Model B: Leadership Characteristics Model

Focus on Individual Development

Identify Linchpin Positions

TransparencyMeasure Progress

Keep It Flexible

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Customer Service

Communication

Supervisory skills Use of technology

Analytical skills

Understand and manage regulations

Model C: Grow Your Own (GYO): Implications and Strategy

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GYO: Implications

and Strategy

Target recruitment (staff who

want to advance)

Mentorship and job

shadowing with current

leaders

Assess needs and strengths

of current staff (skills

gap)

Create an outward-looking

curriculum (21st century)

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1. Divide into Groups of 5 or More

2. Review the Succession Plan Handout

3. Each group should develop a Succession

Plan and report out.

Succession Plan Activity – 10 min.

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Reference ListBenard, M. K. & Piland, W. E. (2014) Case Study of a Community

College Grow Your Own (GYO) Leaders Program. New Forums Press, Inc., 21(2) , 21-28.

Conger, J. A. & Fulmer, R. M. 2003. Developing Your Leadership Pipeline, Harvard Business Review, 1-12.

Wick, J., 2012. Characteristics of a Top Notch Financial Aid

Director. University Business, 1-6.

Model 1, Workforce Planning, (1998). Motor Carrier Passenger

Council of Canada.www.aacc.nche.edu

Questions

Thank You

Dr. Wanda C. White, Director of Student ServicesNC Community College Systemwhitew@nccommunitycolleges.edu

919-807-7104

Mrs. Joyce Valentine, Manager, User Support TeamNC Community College Systemvalentinej@nccommunitycolleges.edu

919-807-7052

Presenter Contact Information

Evaluation

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