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Take-Home Exam Project: IncentiveDestination: Fiji

Group 1

Meeting & Events Group Assignment Project

Submitted at the

IMC University of Applied Sciences Krems

Masters Program

Tourism Management and Leisure Industry

by

EkaterinaDANILENKOJrgenEBNER

SylviaGARCIAGONZALEZNina KRIEGBAUM

Kathrin SCHNFELDER

Advisor: Dr. Victor Teye

Submitted on 13.11.2009


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TABLEOFCONTENTS

Justification of destination choice.............................................................................4Key tourism products and services for the incentive market (product-marketmatch).......................................................................................................................5

Presentation of selected company............................................................................7

Incentive components...............................................................................................9

1.1 Transportation ................................................................................................. 9

1.2 Accommodation ...............................................................................................9

1.3 Itinerary & Tours ............................................................................................11

1.3.1 Itinerary ...................................................................................................11

1.3.2 Activities & Tours ....................................................................................13

1.4 Food and beverage services .........................................................................16

1.5 Luxury items ..................................................................................................17

1.6 Special events ...............................................................................................18

1.7 Special requests ............................................................................................20

1.7.1 Visas and Permits ...................................................................................20

1.7.2 Goods and tax declaration ......................................................................21

1.7.3 Vaccinations ............................................................................................22

Budget.....................................................................................................................23

Impacts of Incentive Package on tourism industry.................................................28

Evaluation instrument..............................................................................................29

Educational Outcome..............................................................................................31

Appendices..............................................................................................................34

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TABLEOF FIGURES

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JUSTIFICATIONOFDESTINATIONCHOICEThe authors chose this destination since they believe that Fiji is a wonderful tourist

destination which offers everything an incentive tourist can wait for. Fiji is able to

offer an unforgettable incentive tour for deserving employees who can enjoy

unspoiled beaches and warm-hearted, friendly people after long hard-working

hours. It possesses a relaxing atmosphere along with a spectacular natural

heritage of lush tropical flora and fauna.

More recently, Fiji's tropical climate and location on Pacific air routes have

increased the popularity of Fiji as a tourist destination. The Fiji islands are situated

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Figure 1: Location of FijiSource: http://www.sonaisali.com, 2009
http://www.sonaisali.com/http://www.sonaisali.com/


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in the South Pacific Ocean east of Vanuatu, west ofTonga and south ofTuvalu.

The country comprises an archipelago of about 322 islands. This great number of

coral islands is a dream for holiday seekers. The Islands are of volcanic origin

covered with lush tropical flora and are surrounded by spectacular coral reefs,

which are located by an abundance of fish and marine life.

Fiji is inhabited by a extremely hospitable population, especially on the two largest

islands - Viti Levu (Great Fiji) and Vanua Levu (Great Land of the People). Fijians

are known as some of the friendliest people in the world. They do not judge other

people and rarely express negative opinions. The Bula philosophy, meaning

welcome, is true in the whole territory of the island and ensures a wonderful stay in

Fiji. For the authors incentive package, they decided on Nadi, the third-largest

conurbation in Fiji that is located on the western side of Viti Levu. Nadi region is a

hub of commerce and tourism, with about 18 wonderful hotels. It is situated close

to the largest airport in Fiji, Nadi International Airport, located nine kilometers from

the city.

KEY TOURISM PRODUCTS AND SERVICES FOR THE INCENTIVE MARKET(PRODUCT-MARKETMATCH)

Incentives are trips organized by companies for the employees. They should have

a unique element and should have motivational character. They are intended to

reward the employees for past performance or increase motivation for future

projects.

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http://en.wikipedia.org/wiki/Vanuatuhttp://en.wikipedia.org/wiki/Tongahttp://en.wikipedia.org/wiki/Tuvaluhttp://en.wikipedia.org/wiki/Tuvaluhttp://en.wikipedia.org/wiki/Archipelagohttp://en.wikipedia.org/wiki/Islandhttp://en.wikipedia.org/wiki/Vanuatuhttp://en.wikipedia.org/wiki/Tongahttp://en.wikipedia.org/wiki/Tuvaluhttp://en.wikipedia.org/wiki/Archipelagohttp://en.wikipedia.org/wiki/Island


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The key tourism products and services for the incentive market could be regarded

as the following: Transport business, hotels, entertainment companies, destination

management organizations.

As mentioned above Fiji is one of the most hospitable destinations in the whole

world. It literally bubbles with positive energy and life spirit. This alone is worth a

visit to Fiji and is an experience in itself. The people are friendly and welcoming;

they greet all visitors with enthusiasm and thus create a very relaxing and sorrow-

free atmosphere.

The job of sales representatives is always a very demanding and stressful job, the

job of an insurance broker even more so. It is for that very reason that the authors

suggest Fiji as the perfect destination for QBEs employees. The company wants

to reward them for their hard work and good results in the past year and therefore,

invite them on the planned incentive trip.

Which destination could be better suited to recharge ones empty batteries and

relax in a calming but inspiring environment. Time ticks differently on Fiji, and

human contact is more important than it is in our Western high-tech low-touch

world. This incentive trip to Fiji will be an honest and rewarding way of QBE to say

thank you to its employees and motivate them for the challenges still to come.

The authors think that the destination chosen will be a perfect match for the needs

of QBE and its employees.

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PRESENTATIONOFSELECTEDCOMPANY

Our client is a big Insurance company with its headquarter located in Sydney,

Australia. The QBE Company rewards their best employees every year with a

special Incentive program outside of Australia. This year it may take place on the

main island of Fiji, called Nadi. According to the policies and guidelines of the

government in Fiji, there is no need for a visa for Australian visitors, who go there

on a trip


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worldwide. QBE now operates in all key insurance markets with offices in 45

countries, employing 13,000 workers worldwide.

The Australian executive management offers every year an Incentive program for

the best 70 QBE sales representatives of the whole continent. The performance of

the employees will be measured on the number of the covered insurances in order

to a monetary target which has to be achieved by an individual person.

The best 70 QBE employees will be rewarded once a year with a special Incentive

program. At our encouragement program there are no partners included because

the focus will be on teambuilding and collaboration and therefore, we decided to

choose even more employees than last year to join the QBE Incentive program.

For the year 2009, the Executive Board remunerates their employees with a

journey to the wonderful islands of Fiji. Since the perfect time to travel to Fiji is in

April, the Incentive program will take place in the year 2010.

After consideration of the annual financial statements, the top 70 employees of

whole Australia could be identified by means of a specific software program by the

Board of Directors. In January 70 employees will get the positive message that he

or she has achieved the goal for 2009 and in order to that the invitation for a

participation of the QBE Incentive program in Fiji. By the end of January the

rewarded employees will be invited to come to Sydney to get information about the

trip, especially about the Incentive program and also about the arrangements they

have to do in advance. Two weeks before the employees are going to Fiji, the

assistant to the CEO sends out destination-kits including a hotel brochure, a map

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of Fiji, an agenda of the program and some other relevant information for the trip.

On the day of the departure to Fiji the CEO will come to the airport to give his

congratulations again to the rewarded employees and wish them a pleasant and

successful journey.

INCENTIVECOMPONENTS

1.1 Transportation

Quantas will operate the chosen flight from Sydney to Nadi airport, the main

airport of Fiji. The participants will board the flight leaving at 06:10 on Saturday,

April 10 and will arrive in Nadi at 12:55.

The transfer from the airport of Nadi to the hotel is organized by the hotel itself.

Land transfers are operated in one of their air conditioned vehicles (maximum 10

pax) and take approximately 25 minutes to or from the airport. To get from one

island to the other, boats will be used.

The return flight will leave Nadi airport on Saturday, April 17, at 09:00 and arrive in

Sydney at 11:40.

1.2 Accommodation

Island Resort Fiji - Sonaisali

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Figure 2: Map of Sonaisali Island ResortSource: http://www.sonaisali.com, 2009

Sonaisali is an island escape in the beautiful South Pacific Ocean. It is only a

three-minute boat ride across the lagoon from the main island of Viti-Levu. To

experience the luxury of privacy on Sonaisali, employees may choose to explore

the various and exciting attractions of the mainland.

Opened in 1992 and being rejuvenated in 1998/99 and in 2002, the Resort is

stylish in both design and execution. Fijian architecture harmonizes with modern

interiors designed to please the most discerning guest. Sonaisali offers 32

Beachfront Hotel Rooms that contain picture windows and private balconies

overlooking the ocean. Conveniently located close to the main complex of the

Resort, Beachfront Hotel Rooms are ideal for employees interconnecting and give

them space and flexibility.

The following features are provided by the hotel:

Air-conditioning & Ceiling fans, multiple Analogue Television System, Satellite TV

and DVD's, complimentary tea and coffee making facilities, deluxe bathrooms with

double vanity, hair dryer, iron & iron board, refrigerator & mini bar, clock radio,

direct dial telephone, in room safe.

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Activities Office staff will arrange wonderful service:

24 hour Reception offers Currency exchange, wake up calls, return airport

transfers, 24 hour porter service and uses all major Credit Cards. The Sonaisali

Shopping Arcade includes 2 shops, a general store, and a ResortBoutique. The

Business Centre for internet access and secretarial services. The Games Room

includes Pool table,TV, Table Tennis Table and board games. The Conference

Centre offers a large selection of Meeting and Incentive equipment and first class

facilities.

There are two smaller meeting rooms, with state of the art facilities.

The Frangipani Health and Beauty Spa, open from 8.30 am - 9.00 pm, offers an

extensive selection of aromatherapy and health treatments. The In-House Laundry

Service operates daily for our Guests needs. The Resort Doctor is on call 24 hours

per day.

In Sonaisali Island resort, employees of the QBE Insurance Group will experience

the luxury of privacy without feeling marooned and will be surprised by extremely

amicable atmosphere and delicious food.

1.3 Itinerary & Tours

1.3.1 Itinerary

Day 1:

06:10 Flight from Sydney, Australia to Nadi, Fiji

12:55 Arrival at Nadi Airport

14:00 Welcome-Cocktail-Reception in the hotel lobby

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15:00 Leisure time to freshen up or explore the surroundings

19:00 Evening Welcome Reception

Short speech of CSO of QBE

Day 2:

07:00-10:00 Breakfast Buffet

14:00-17:00 Fijian Cooking Workshop

Or

14:00-17:00 Rugby Game

19:00 Fijian Cultural Night

Day 3:


13:00 17:00 Nadi Cultural Excursion

19:00 International Buffet Dinner at Hotel

Day 4:


10:00 17:00 Relaxing Day Off

Or

10:00-13:00 Zip Line

17:00-20:00 Catamaran Sunset Cruise with Dinner on board

Day 5:


14:00-16:00 Snorkeling Sea-Fari

Or

14:00-16:00 optional use of the Frangipani Health and Beauty Centre

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18:00 Dinner at Hotel Restaurant

20:00 Night-time Lantern Stalk in Teams

Day 6:


12:00-15:00 Orchid Tour

Or

12:00-15:00 Water sports at the Hotel marina

Or

12:00-15:00 Winner of Welcome-Cocktail: Swim with the dolphins experience

19:00 Dine under the stars Gala Night

With QBE Excellence Awards

Day 7:

09:00 Flight back to Sydney

11:40 Arrival in Sydney

1.3.2 Activities & Tours

The Activities and tours included in the proposed itinerary for the Incentive trip will

be presented in the following part following the order in which they appear in the

program.

Fijian Cooking Workshop:

People will put hands-on and guided by the chef will learn to prepare some Fijian

specialties! The Group can afterwards taste their self-made dishes and broaden

their culinary horizon.

Rugby Game:

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The participants can enjoy a game of the leading sport of the Fiji Islands, with an

estimated 60,000 senior players and 20,000 schoolchildren.

It is believed that Fiji has the highest player-population ratio of any rugby playing

nation. It is an inspiring experience to take part in a game or two!

Fijian Cultural Night:

This activity is a Cultural Fiji Show with included dinner. The night includes a 30

minutes of Meke performance followed by a firewalking performance. Finally a

lovo feast, where food cooked in an underground oven of hot rocks is laid out

along with a wide array of other delicacies!

Traditional Fijian Meke includes chanting, song and dance performed by local

villagers during which guest participation is eagerly invited. A wonderful

opportunity for a mutually rewarding cultural exchange, between our guests and

the indigenous Fijian people.

An unbelievable experience is also this Fijian phenomenon whereby Brave

Warriors Walk Bare Foot over Red - Hot Stones without getting burnt. These brave

warriors hail from the island of Yanuca where legend has it that this strange power

was handed down to an ancestor through a god.

Nadi Cultural Excursion:

Highlights of the tour are 'Fijis natural open air bus' & the Nadi Produce Markets -

an opportunity to observe quintessential Fiji. The program participants will see the

brightly colored Hindi Temple, shop for souvenirs at the famous 'Jacks

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Handicraft's', enjoy a treat at the Ice Cream Parlour or pick up on a bargain at any

of Nadi town's colorful Indian emporiums.

Catamaran Sunset Cruise:

The participants will board the Cagi Malua, a 35ft luxury boat and enjoy the

breathtaking ocean view and the view of the island once they reach open waters.

On the Catamaran the guests will be served a wide variety of canaps and finger

food along with sparkling wine to guarantee a once in a lifetime experience.

Snorkeling Sea-Fari: at theKingfisher reefs at Turtle Rock

Turtle Rock is situated on the spectacular Kingfisher Reef, just 20 minutes

offshore by Resort fast boat Cagi Laba (pronounced thangi - lum - ba). This

fascinating and easily accessible underwater world is alive with a myriad of

brilliantly colorful tropical fish and spectacular coral formations. An experience not

to be missed for novices and experienced snorkelers alike.

Frangipani Health and Beauty Center (this is the hotel spa):

An extensive selection of treatments are available from Facial and Body

Treatments, Pamper Packages, Massages, Manicures & Pedicures and the

Resort's professional therapists will pamper the body and delight the senses.

Night-time Lanterns Stalk:

An evening group-event for which each team is provided with a map, with 10

check-points, and a lantern. The fastest team through jungle checkpoints is the

winner. This activity will provide the participants with loads of fun and great team-

building merit in an unusual and exciting setting the Fijian jungle.

Orchid Tour:

Trip to the Mountain of the Sleeping Giants, also home to the Garden of the

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Sleeping Giants; where the beautiful and serene orchid gardens and rainforests

are nestled. This is a relaxing and scenic experience typical for the tropic island of

Fiji.

1.4 Food and beverage services

In this section we will provide two menu suggestions for the Reception Dinner and

the Gala night, as well as an example for the Buffet Dinner served at the hotel.

Evening Welcome Reception 4 course Dinner on Day 1

Fiji Caesar Salad

(Cos lettuce, bacon, parmesan, garlic, egg, dressing)

***

Cassava Soup

(With turmeric crackers)

**Laksa Lemak

(Noodles in spicy coconut milk with chicken, prawns and beans)

OR

Grilled Half Chicken

(Marinated in jerk seasoning, spinach, potato, feta and olives

***Coconut Pudding

(with candy coconut, passion fruit and crme anglaise)

Gala Night: Dine under the stars (4 courses) on Day 6

Rich creamy soup

(Of Rou Rou (local spinach), with exotic spices and local seafood)

***

Local Lobster

(on a bed of buckwheat noodles and a yummy Asian style dressing)

***

Beef Filet

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(Grilled to your liking with roasted beet root puree, different sauces and roasted

bacon)

OR

Vegetarian

(Zucchini parmesan, pumpkin cannelloni, fried walnuts)

***

Crme Brulee

(Dark and white chocolate)

Each course comes with a delicious glass of wine

Typical Fiji buffet in the Chefs Restaurant:

Chefs Restaurant: This resort-owned restaurant uses fresh, local ingredients in

order to provide delicious meals. A delicious buffet with typical dishes of the region

will be provided: Lovo, Sweet Potato and Pineapple Bake, Kokoda, Lentil and

Potato Curry,

1.5 Luxury items

A lot of the above mentioned trips and activities could be regarded as a luxury. Still

some events are even more luxurious or unique than those mentioned above. This

section will include explanations of the luxury items we have included in our

program.

Zip Line

Thats a special leisure activity which participants can enjoy in their spare time in

the middle of Fijis jungles. Zip line refers to flying from one platform to another,

30 meters above the forest floor with speeds up to 60 kmh.

This activity can be booked via the hotel.

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Swimming with dolphins

This activity will be the reward for the winner of the Cocktail Reception. One

participant will get to enjoy this outstanding activity offered by Fiji tourism:

swimming with dolphins. You can either swim with the seals and dolphins or

observe them from a boat; both options will be an unforgettable experience.

Water activities

Water sport activities have to be included under luxury items since Fiji offers an

outstanding water world. Tourists can experience basically everything they want in

Fiji from a waterfall jungle safari to jet skiing, sea kayaking, river rafting and diving.

1.6 Special events

All special events will be held at the conference and function room of the Resort,

which has a maximum seating capacity of 100 PAX and will therefore be just right

for the 70 incentive participants.

Welcome-Cocktail Reception

The Welcome-Cocktail Reception will be held in the lobby of the Sonaisali Island

Resort. While the reception crew will take care of the check-in process, the

participants will be served a traditional, colorful Fijian-Cocktail to welcome them in

the traditional Bula-way! One guest will find a small, but big surprise in his cocktail

glass. At the bottom of his glass, he will find a little plastic figurine in the shape of a

dolphin. This will be the sign that he or she is the winner of our Swim with the

dolphins lottery where only that very participant that finds the dolphin will get the

chance to have a once in a lifetime experience: swimming with dolphins!

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This exciting Cocktail Reception should set the frame for the expectations of our

participants in regards to their week on Fiji. It should give them the feeling of

excitement and curiosity as there are many surprises around the corner on this

wonderful island which only wait to be discovered and a special and unique

program that awaits the participants.

Evening Welcome Reception

The Evening Welcome Reception on the eve of the first day on Fiji will be a

comfortable event with good food and a first impression of the Fijian culture. The

Chief Sales Officer of QBE will give a welcome speech and thank all the

participants for their hard work during the year. There will be a 4-course menu

prepared for the guests. There will also be a traditional band playing for the guests

and some Fijian dancers will provide for the entertainment of the guests.

Dine under the stars Gala Night with QBE Excellence Awards

The last evening of an incentive program always has to be exceptional and

memorable in every way in order to reinforce the positive experience that the

participants have enjoyed in the course of the preceding week. As the nice

weather in April on Fiji allow it we will have a formal but open-air dinner reception,

a dine under the stars Gala Night. The dinner will be held in the form of a

banquet with round tables for 8-10 persons with a 4-course gala-menu served to

the guests. After dinner the CSO of QBE will hold a small award ceremony for the

10 best sales people in the QBE sales force. They will be honored in front of their

co-workers with the QBE Excellence Awards. This is a special honor for the

employees as it is a tangible and take-home reward for their efforts during the past

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work-year. The award ceremony will be the festive highlight of the whole incentive

trip.

As a fare well present the guests will all receive a DVD with videos and

impressions from their week on Fiji, it will include videos of Fiji and Nadi, group

and individual pictures and promotional material from the hotel. This is why the

DVDs will be sponsored by Sonaisali Island Resort.

1.7 Special requests

1.7.1 Visas and Permits

Entry visas are granted on arrival for a stay of four months or less for nationals of

Australia and many other countries (see table 1 in Appendix). In such cases, it is

important to consider the following:

Check the current validity of the passport: All travelers will need a passport

valid for at least six months beyond the intended period of stay in Fiji.

Make sure the passport has blank Visa pages: it is recommended to have at

least two free pages in Visas section of your passport, allowing for any necessary

stamps upon arrival and departure.

Carry the information of the return ticket: It is possible that immigration

authorities ask for information upon arrival to Fiji on a return ticket either to the

home country or to another country, where the person is authorized to enter.

Nationals of other countries, not mentioned in table 1 (Appendix), require a pre-

arranged visa, which can be applied for at the nearest Fiji High Commission in the

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embassy of its respective country in Australia. In such case it is needed to fill out

an application form, including a picture, and pay the required fee.

More information:

Types of Visa and Cost: Single-entry: 45. Multiple-entry: 80.

Validity: up to four months for tourist purposes and up to 14 days for business

purposes. Permits can be extended on application at the Immigration Department

in Fiji.

Working Days Required: from 7 to 21 days.

Fiji Embassy in Australia:

Fiji High Commission Canberra

PO Box 159, 19 Beale CrescentDeakin ACT 2600Tel: 612 (6) 260-5115Fax: 612 (6) 2605105

1.7.2 Goods and tax declaration

Every passenger must fill and sign a Baggage Declaration Form upon arrival to

Fijis airport. Personal goods as well as those destine for presents do not generate

tax, unless it exceeds the limits of the following goods:

1. Any combination of Cigarettes, cigars and tobacco, provided the total net

weight does not exceed 250grams

2. Spirituous Liquors not exceeding 2.25 liters or

3. Wines and beers not exceeding 4.5 liters

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4. Other dutiable goods, not exceeding FJ$400.00 in value.

Additionally, it is prohibited to introduce vegetable matter, seeds, or any animal

product without a permit from the Ministry of Agriculture, Fisheries and Forests.

1.7.3 Vaccinations

The following table shows the vaccinations needed to enter Fiji. Also, it is advised

to check the table again short before departure since changes might occur.

Special Precautions

Diphtheria Sometimes

Hepatitis A Yes

Malaria No

Rabies No

Tetanus Yes

Typhoid Yes

Yellow Fever No*

Figure 3: Vaccinations requiredSource: Fiji Immigration Department - http://www.immigration.gov.fj/, 2009

Notes:

Please take medical advice in the case of any doubt.Where 'Sometimes' appears in the table above, precautions may be required, depending on the season andregion visited.* A yellow fever vaccination certificate is required from travelers over one year of age arriving within 10 daysof leaving infected areas.

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http://www.immigration.gov.fj/http://www.immigration.gov.fj/


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BUDGET

Incentive Trip to Fiji for QBE SalesTeam

Fiji Dollars (FJD)

Australian Dollars

(AUD)

Unitarian* Total

PerPerson TOTAL

TRANSPORTATION652,

847.

654,43

74,3227.

325,0Flight Sydney - Nadi (Monday April 12,2010 / Flight QF391 ) 293,4

21.418,2

168,2

12.281,2

Includes a group discount of 10%

Flight Nadi - Sydney (Sunday April 17th,2010 / Flight QF392) 311,4

22.732,2

178,6

13.034,6

Includes a group discount of 10%

Transportation Nadi Airport - Sonaisali hotel- Nadi Airport 48,0

3.504,0 27,5

2.009,2

Private resort bus (60 pax) and airconditioned vehicles (10 pax each)

ROOMS AND SETTING 482, 63. 36.

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2 688,2 500,3 518,8

Beachfront Hotel Room (Double) 286,063.

492,04

98,736.4

06,32 persons per room, includes full americanbuffee breakfast

Conference room 196,2196,2 1,5 112,5

To be used for the Excellence awards

FOOD AND BEVERAGES 80,530.

733,0 241,417.

622,3

Meal package 65,0

28.

470,0

2

23,6

16.3

24,7Includes Two Course Lunch & Three Course orTheme Night Buffet Dinner

Additional charge for extra course at dinner 15,52.

263,0 17,81.

297,6Applicable for reception dinner and Gala night

Drinks and coctails for the Gala Night 25,01.

825,0 14,31.

046,5Additional from the wine included at themenu

ACTIVITIES532,

015.

423,0 121,18

.843,5

Fijian Cooking Workshop 21,0735,0 5,8 421,4

Includes all materials and ingredients

Rugby Game in Fiji 75,02.

700,0 21,21.

548,2Local match, depending on schedule ofgames

Nady Cultural Excursion 21,01.

533,0 12,0 879,0Zip Line 90,0 3. 1.

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240,0 25,4 857,8Group rate, including equipment and guide

Snorqueling Sea-fari 30,01.

080,0 8,5 619,3Includes equipment and guide

Coupon for the Frangipani Health andBeauty Centre 50,0

1.750,0 13,7

1.003,5

Orchid Tour at the Garden of the SleepingGiant 60,0

2.160,0 17,0

1.238,5

Includes transportation and guide

Water sports 60,02.

100,0 16,51.

204,1

Swim with the Dolphins 125,0125,0 1,0 71,7

EVENTS3.5

41,05

.093,0 40,02

.920,3

Fijian Cultural Night 1989,01.

989,0 15,61.

140,5Traditional Fijian Meke 642,6Fire Walking Cultural Performance & KavaCeremony 1346,4

Sunset cruise at the Cagi Malua Charter 1552,03.

104,0 24,41.

779,8Maximum 30 pax per boat

MATERIALS AND EQUIPMENT226,

0 226,0 1,8 129,6

Overhead Projector 91,8 91,8 0,7 52,6

Amplified PA System 34,234,2 0,3 19,6

Office supplies 100,0100,0 0,8 57,3

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Complimentary equipment provided by thehotel 0,0

- - -

Screen, Flip Chart, Video Player, Podium,White Board

PROMOTIONAL GIFTS109,

88

.014,3 63,04

.595,4

Laptop bags with company logo 94,86.

921,7 54,43.

968,9

Polo shirt with company logo 15,01.

092,6 8,6 626,5

Complimentary gifts from the hotel 0,0- - -

Picture CD from the weekGift-Wrapped Coconut SoapCarved Wooden Cannibal ForkWoven Coconut Leaf Hat

TOTAL TRIP EXPENSES170.8

31,91.3

41,897.9

55,0

Notes and considerations:

-The budget is prepared for a total of 73 people (70 sales employees, 2 organizers and theCSO)

-Prices include 12.5% VAT and 5% Fiji GovernmentHotel Turnover Tax

-

Exchange rate: 1 Fiji Dollar = 0.5734

Australian Dollar

-Room rates include full American breakfast, welcome cocktail and 1 hour cocktail party (to be redeemedduring Welcome reception)

-Except for the Welcome reception and Gala night, drinks and cocktails will be provided by "cash-bar"

- Transportation to the airport in Australia will be covered by each

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division

-For the budgeting of optional activities, it was assumed a 50/50attendance rate.

*Unitarian prices are given according to the correspondent units of sale of each product orservice

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IMPACTSOF INCENTIVE PACKAGEONTOURISMINDUSTRY

As this Incentive Package will include transport, accommodation, tours and special

events during the stay, the Incentive program will have certainly a positive impact

on the tourism industry of the Fiji islands. As we know, every second citizen of

these magnificent islands is occupied by tourism activity. Fiji has been the leader

in tourism among South Pacific countries for the last several decades and this

industry has been Fiji's fastest-growing one.

Not all is well in this unstable tourism industry; however the more tourists will visit

this paradise the more will be satisfied by attentive service and ambulance. We

want to induce the employees to obtain wonderful impressions of the destination

and show that Fiji is a very attractive place for vacations with a high quality of

service. If Fiji islands is in the requisition as a popular tourism destination it will

allow new service enhancement and sponsors involvements. Foreign investors

may have more commitment to stay in Fiji, especially during difficult economic and

political times. This means, that Fiji will be able to attract tourists from other

developed countries including United States, Europe and Japan where tourists are

also being wooed by other cheaper destinations. Moreover, Fiji will become a

competitive tourist spot to expensive places such as Bali and Hawaii. Furthermore,

tourism will be a main source of income for the countrys economic growth and

sustainable social development.

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Age

20 30

30 40

40 50

The Sonaisali Island Resort provides actions to address important issues which

will contribute positively to the long term viability of the destination. There are a lot

of improvements to the local environments and social performances.

Environmental actions encourage resorts guests to adopt principles to reduce,

reuse, recycle and rethink. And environmental protection programs like support to

the Mamanuca Enviroment Society for coral reef conservation does offer

employees the opportunity to participate in resource conservation efforts and

understand the uniqueness of the Fijis area.

EVALUATIONINSTRUMENT

Feedback of the Incentive program on Fiji

operated by QBE

To work on the experiences you have made in Fiji and to optimize and improve the

planning on our next Incentive program we will kindly ask you to fill out this

questionnaire.

Demographic information

Male

Female

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In which territory of Australia is your QBE office based?

Queensland

Western Australia

South Australia

North Territory

Victoria

New South Wales

Please rate from 1-5 where it is possible. 5 will be excellent, 1 horrible.

5 4 3 2 1

How did you like the trip in total?

Organization? Before and during the trip!

Destination?

Hotel? Hospitality, facilities, equipment,

Transportation? Flight, transfer,

Agenda? Have you been over- or unchallenged?

Activities? How would you rate them?

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What was your favorite activity? ________________________

What was the worst? _________________________

Recommendations and suggestions?

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

______

EDUCATIONAL OUTCOME

During the course of this project the group has learned a lot about all the different

aspects that need to be taken into consideration when organizing an Incentive.

There are a lot of things to take care of and it takes meticulous planning to deliver

a successful Incentive program.

It was very interesting not to learn only theoretically about Incentive Programs but

to develop also a kind of realistic Incentive Program on our own. That gave us the

chance to get a good feeling of required costs and other special requirement for

such a program.

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It was also very interesting to learn more about the destination of Fiji. The authors

have realized that it is an up and coming tourism destination, with great potential

and exceptional service.

Finally it can be said that the group could definitely broaden its horizon in terms of

Incentive Programs which could be very useful in our further career.

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SOURCES

Fiji Immigration Department - http://www.immigration.gov.fj/

The Columbus World Travel Guide -

http://www.worldtravelguide.net/country/89/health/Australia-and-South-

Pacific/Fiji.html

http://www.sonaisali.com

http://www.qbe.com.au/Insurance.html

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APPENDICES

Appendix 1: Table 1: Visa regulations for Fiji

Table 1. Countries that do not need visa to enter Fiji

- Antigua and Barbuda - India - Russia- Argentina - Indonesia - Samoa- Australia - Israel - Slovak Republic- Austria - Italy - St. Lucia- Bahamas - Jamaica - St. Kitts- Bangladesh - Japan - St. Vincent

- Barbados - Kenya - Seychelles- Belgium - Kiribati - Sierra Leone- Belize - Latvia - Singapore- Bermuda - Lesotho - Slovenia- Botswana - Liechtenstein - Solomon Islands- Brazil - Luxembourg - South Africa- Brunei - Malawi - South Korea- Bulgaria - Malaysia - Spain- Cameron - Maldives - Swaziland- Canada - Malta - Sweden- Chile - Mauritius - Switzerland- China, The People's Republic - Mexico - Taiwan- Columbia - Moldova - Tanzania- Cyprus - Monaco - Thailand

- Czech Republic - Nauru - Tonga- Denmark - The Netherlands - Trinidad & Tobago- Dominica - Nevis - Tunisia- Estonia - New Zealand - Turkey- TheFederal Republic ofGermany

- Nigeria - Tuvalu

- The Federatd States ofMicronesia

- Norway - Uganda

- Finland - Papua New Guinea - Ukraine- France - Paraguay - United Kingdom of Great

Britain and Northern Ireland- The Gambia - Peru - United States of America- Ghana - Philippines - Uruguya- Greece - Poland - Vanuatu

- Grenada - Portugal - Venezuela- Guyana - Republic of Ireland - Ygoslavia- Holy City (Vatican) - Republic of the Marshall

Islands- Zambia

- Hungary - Romania - Zimbabwe- Iceland

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Appendix 2: Floor Plans for Hotel

Below are the floor plans for Sonaisali Island Resort accommodation.

Beachfront Hotel Room

32 Beachfront Hotel Rooms

Ocean View Bure

Ocean views from wide

elevated verandahs.

Beachfront Spa Bure

Include a luxury private spa set

on the deck designed to capture

spectacular sunsets and

uninterrupted views ocean

views.

Beachfront Family Bure

3 Beachfront Family Bures

Feature 2 bedrooms, full

bathroom, large separate

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lounge area and expansive

deck with uninterrupted ocean

views.

Appendix 3: Other useful information about Fiji

Getting to Fiji

Nadi International Airport is the main international gateway and Nausori nearSuva, is also used as an international airport in Fiji. There are several domestic

airports throughout the country of Fiji.

Visitors to Fiji are required to pay departure tax; which is already included in the

plane ticket.

Considerations on prices

The country charges a 17.5% Tax to most of the goods, which are regularly

included in the price.

In Fiji, tipping is not customary, nor required. This applied for everything including

resorts and restaurants.

Communications

The country code is +679, and every number has 7 numbers like : ***-****. This is

normally read out with 3 numbers followed by 4 numbers.

Useful numbers:

Directory inquiries: 011 Operator: 010

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EMERGENCIES: 911 Police: 917

Food and Drink

Tap water is safe to drink in hotels, resorts and main towns, but precautions

should be taken in rural areas. Bottled water is available. Milk is pasteurized and

dairy products are safe for consumption. Local meat, poultry, seafood, fruit and

vegetables are generally considered safe to eat.

Health Care

The main hospitals are located in Ba, Labasa, Lautoka, Levuka, Savusavu,

Sigatoka, Suva and Taveuni, with health centers elsewhere throughout the

islands. There is a private hospital in Suva that provides Western-style medical

care and maintains the Fiji Decompression Chamber. Doctors and hospitals

expect immediate cash payment for health services.

Climate around the year

Documents

Final Version Fiji